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Home My WebLink About2016-09-27 - AGENDA REPORTS - JANITORIAL SERVICES CONTRACT (2)Yl Agenda Item• 8 CITY OF SANTA CLARITA Q) AGENDA REPORT CONSENT CALENDAR �i� CITY MANAGER APPROVAL: /�. i 103 DATE: September 27, 2016 SUBJECT: AWARD CONTRACT FOR JANITORIAL SERVICES FOR VARIOUS CITY -OWNED FACILITIES DEPARTMENT: Public Works PRESENTER: Cruz Caldera RECOMMENDED ACTION City Council: 1. Award two-year contract to Servicon Systems, Inc. for janitorial services at various City - owned facilities for $752,470 and authorize a 10 percent contingency of $75,247 for a total amount not to exceed $827,717 per year, plus Consumer Price Index (CPI) increases. 2. Authorize the City Manager, or designee, to execute up to three one-year renewal options for the contract with Servicon Systems, Inc., contingent upon the appropriation of funds in the annual budget for such fiscal years. 3. Authorize the City Manager, or designee to execute all contracts and associated documents, or modify the award in the event that issues of impossibility of performance arise or in the event that other new City facilities become operational during the term of the contract, and execute all renewals in accordance with terms provided herein, and execute all documents, subject to City Attorney approval. BACKGROUND Janitorial services are provided to City of Santa Clarita (City) owned facilities to ensure that areas are maintained for daily use by members of the public and City staff. These routine cleaning services occur during evening hours when the facilities are not in use. Janitorial services are provided to 44 City -owned facilities, including community centers, Metrolink stations, and parks, encompassing approximately 284,000 square feet. On June 30, 2016, an invitation to bid was published in The Santa Clarita Valley Signal and posted on Planet Bids, reaching 40 vendors. A total of 23 vendors downloaded the bid and three Page 1 Packet Pg. 42 responsive bids were received by the City Clerk's Office on August 1, 2016. The bid results are as follows: Company Location Cost Servicon Systems Inc. Culver City, CA $914,267.52 ABM Los Angeles, CA $9229712.64 Lee's Maintenance Service Van Nuys, CA $193579653.60 For the initial one-year period, the contract will be set at as follows: Base Bid $7529470 Contingency Allowance (10 percent) $759247 Contract "Not -to -Exceed" Amount $8279717 Upon reviewing the bids submitted for consideration, staff evaluated proposals based on the following factors: quality of proposal, references, and experience. Servicon Systems, hic., was identified as the most qualified bidder based on the selection criteria and staff recommends awarding the contract to Servicon Systems, hic. The scope of the janitorial contract is comprised of window washing, dusting surfaces, mopping and/or vacuuming floors, emptying trash receptacles, and other general cleaning of the interior of the facilities. Janitorial service costs continue to increase compared to previous years. The primary motive is mainly due to mandates set forth in the Affordable Care Act and the State minimum wage increases. The proposed contract amount with Servicon Systems, hic., is $827,717, including contingency. This new contract reflects increased service levels at all park facilities due to the amount of use by park patrons. The initial bid result was $914,267.52; however, staff negotiated service levels to minimize cost. ALTERNATIVE ACTION Other action as determined by the City Council FISCAL IMPACT Funds for this expenditure for Fiscal Year 2016-17 have been budgeted in various accounts for the 44 City -owned facilities. ATTACHMENTS Bid Proposal (available in the City Clerk's Reading File) Pagc 2 Packet Pg. 43 ADDENDUM #1 For City of Santa Clarita Invitation to Bid GS -15-16-31 Janitorial Services for Various Facilities Owned and Operated by The City of Santa Clarita July 22, 2016 This addendum must be acknowledged via Planet Bids and should be included with the bid response. Attached are the number and locations of the toilets and urinals. Laurie Sewell L�� 07/25/2016 Contractor's representative Date Servicon Systems, Inc. Company Name Bid #GS-15-16-31add1 1 ADDENDUM #2 For City of Santa Clarita Invitation to Bid GS -15-16-31 Janitorial Services for Various Facilities Owned and Operated by The City of Santa Clarita July 26, 2016 This addendum must be acknowledged via Planet Bids and should be included with the bid response. Attached are the Powerpoint presentations for the pre-bid meeting on July 13, 2016. Laurie Sewell] 07/27/2016 Contractor's representative Date Servicon Systems, Inc. Company Name Bid #GS -15-16-31 add2 1 ADDENDUM #3 For City of Santa Clarita Invitation to Bid GS -15-16-31 Janitorial Services for Various Facilities Owned and Operated by The City of Santa Clarita July 28, 2016 This addendum must be acknowledged via Planet Bids and should be included with the bid response. INTERVIEW INFORMATION Interviews of the top companies determined through the multiple criteria bid scoring method, will be held Wednesday, August 3, 2016. The interviews will be held between 9:00 am — 1:00 pm. Each company being interviewed will have 15 minutes to make a presentation to the City, and then there will be a 45 minute Q & A period. Each company should be represented by the night shift supervisor and well as the contract coordinator. The companies to be interviewed will be notified via telephone before noon on August 2, 2016. Laurie Sewell 07/29/2016 Contractor's representative Date Servicon Systems, Inc. Company Name Bid #GS -15-16-31 add3 1 NOTICE INVITING BIDS Bids must be received electronically before 11:00 AM on Monday, August 1, 2016, by the Purchasing Agent of the City of Santa Clarita. Electronic bids may be viewed at: http://www.planetbids.com/portal/portal.cfm?CompanvlD=l 6840# GS -15-16-31 Janitorial Services for Various Facilities Owned and Operated by The City of Santa Clarita Specifications for this bid may be downloaded from the City's Purchasing website at www.santa-clarita.com/purchasing. Please refer to specifications for complete details and bid requirements. A pre-bid presentation will be held on July 13, 2016 at 8:00 AM. The location will be City Hall, 23920 Valencia Blvd., Santa Clarita, CA 91355. Meet in the first floor lobby. Attendance to the pre-bid presentation is not mandatory but the City encourages all prospective vendors to attend. The specifications in this notice shall be considered a part of any contract made pursuant thereto. Purchasing (661) 286-4183 CITY OF SANTA CLARITA INVITATION FOR BID BID # GS -15-16-31 BID OPENING: August 1, 2016 The City of Santa Clarita invites electronically sealed bids for: Janitorial Services for Various Facilities Owned and Operated by The City of Santa Clarita 1. Electronic Bids must be ELECTRONICALLY received at: httl)://www.lplanetbids.com/l)ortal/l)ortal.cfm?ComlpanylD=l 6840# 2. Prices shall be D.D.P. City of Santa Clarita Receiving dock Incoterms 2000 or for the service rendered. 3. Bidder shall honor bid prices for ninety (90) days or for the stated contract period, whichever is longer. a proposal acknowledges the proposer has read and Bids must be on this Bid form. Submission of a proposal acknowledges the proposer has read and understands the requirements contained on pages 1 to 107. 5. Bid Questions. Questions should be submitted electronicallyto: http://www.planetbids.com/l)ortal/portal.cfm?Coml)anvlD=l 6840# The last day for questions will be 1:00 PM, July 25, 2016. 6. The vendor is responsible for the accuracy and completeness of any solicitation form not obtained directly from the City. 7. Renewal and Pricing Adjustment. Contracts entered into pursuant to this Invitation to Bid may be renewed annually, up to four times, in accordance with the terms of the contract. If not otherwise stated, the contract may be renewed if the new pricing of the contract does not change more than the Consumer Price Index - All Urban Consumers (not seasonally adjusted), Los Angeles Area - Riverside -Orange county area and prevailing wage rates, if applicable. Price adjustments may be increases or decreases as appropriate and must be requested at least 90 days prior to the expiration/renewal of the contract. The index level for the month preceding the month of solicitation advertisement will become the beginning index. The price adjustment limit will be the percentage change based on the difference between the beginning level or the adjustment level last used and the index level for the period 90 days prior to the expiration of the contract. If not renewed prior to the anniversary date, the contract may continue on a month to month basis until renewed or awarded to a new contractor. Name (Print): Email: Laurie Sewell laurie. sewel I @serviconsystems.com Company Phone No GS -15-16-31 Company: Servicon Systems, Inc. Address: 3965 Landmark St. (310) 204-5040 City: Culver City State/Zip: CA 90232 TABLE OF CONTENTS Janitorial Services for Various Facilities Owned and Operated by The City of Santa Clarita Bid # GS -15-16-31 Proposal Guarantee (Bid Bond)............................................................................................ 53 Faithful Performance Bond (awarded vendor only)............................................................... 55 Contract Agreement (Sample Only)...................................................................................... 56 Facilities Pricing Sheets........................................................................................................ 62 Additional Services Pricing Sheets........................................................................................ 65 WorkForce Example............................................................................................................. 69 ParksPricing Sheets............................................................................................................. 78 Additional Parks Pricing Sheets............................................................................................ 85 NHCC and SCSC Pricing Sheets.......................................................................................... 94 Additional NJCC and SCSC Pricing Sheets.......................................................................... 102 California Labor Code Section 1060-1065............................................................................. 103 HolidaySchedule.................................................................................................................. 105 DocumentChecklist.............................................................................................................. 106 GS -15-16-31 2 BID INSTRUCTIONS Submitting Proposals. (a) The bid response must be ELECTRONICALLYsubmitted on this form and include the notice, Request for Proposal Schedule, and all forms or information included in or required by Section C, Specifications, (attachments accepted) (b) All documentation of unit pricing or other cost breakdowns as outlined in this bid must be submitted to support the total bid price. (c) Proposals/corrections received after the closing time will not be opened. The City will not be responsible for bids not properly marked and delivered. Upon award, all submissions become a matter of public record. 2. Currency. All references to dollar amounts in this solicitation and in vendor's response refer to United States currency. Payments will be made in Unite States Currency. 3. Alternatives. Any changes or alternatives must be set forth in a letter attached to this bid. The City has the option of accepting or rejecting any alternative bid. 4. Environmentally Preferable Purchasing. The City of Santa Clarita, being fully aware of the limited nature of our resources and the leadership role government agencies have, supports the Environmentally Preferable Purchasing (EPP) program with Resolution 05-103. With changes in technology and industries occurring rapidly it is frequently difficult to be aware of the latest innovations. Therefore, it is the intent of the City of Santa Clarita to seek out those products which result in less energy usage, least impact on natural resources and greatest reuse of post- industrial and post -consumer material. Bidders are strongly encouraged to offer products and services meeting these criteria and point out those specific aspects or features in their bid. In accordance with Public Contract Code 22152 bidders are required to certify in writing the minimum, if not exact, percentage of postconsumer materials in the products, materials, goods, or supplies, offered or sold. 5. Failure to Submit Bid. Your name may be removed from the mailing list if the City receives no response to this bid. 6. Refection. The City reserves the right to reject any or all bids and to waive any informality in any bid. The City may reject the bid of any bidder who has previously failed to perform properly, or complete on time, contracts of a similar nature, or to reject the bid of a bidder who is not in a position to perform such a contract satisfactorily. The City may reject the bid of any bidder who is in default of the payment of taxes, licenses or other monies due to the City of Santa Clarita. 7. Addenda. The City will not accept responsibility for incomplete packages or missing addenda. It is the bidder's responsibility to contact the project manager, for public projects, or Purchasing prior to submission of the bid to make certain the package is complete and all required addenda are included. This information will be available from the City's website. Bidders are cautioned against relying on verbal information in the preparation of bid responses. All official information and guidance will be provided as part of this solicitation or written addenda. 8. Awards. The City will award in accordance with S.C.M.C. § 3.12.205 (Support of Santa Clarita Businesses) unless Part C identifies this bid as a multiple criteria bid or this bid is for public works, professional services or is federally funded. Qualifications of responsibility will be in accordance with the S.C.M.C. Lowest cost is the lowest total cost to the City to acquire the goods and/or services resulting from this solicitation. The City may make an award based on partial items unless the bid submitted is marked "All or none." Where detailed specifications and/or standards are provided the City considers them to be material and may accept or reject deviations. The results of the bid will be posted on the City's website at www.santa- clarita.com/purchasing, normally within 24 hours. 9. Cooperative Biddinq. Other public agencies may be extended the opportunity to purchase off this bid with the agreement of the successful vendor(s) and the City of Santa Clarita. The lack of exception to this clause in vendor's response will be considered agreement. However, the City of GS -15-16-31 3 Santa Clarita is not an agent of, partner to or representative of these outside agencies and is not obligated or liable for any action or debts that may arise out of such independently negotiated "piggy -back" procurements. 10. Amendments. Any and all changes to this contract must be made in writing and agreed to by the City. Performance by the contractor will be considered agreement with the terms of this contract. 11. Taxes, Charges and Extras. (a) Bidder must show as a separate item California State Sales and/or Use Tax. (b) The City is exempt from Federal Excise Tax. (c) Charges for transportation, containers, packing, etc. will not be paid unless specified in bid. Contractor/vendor agrees to cooperate with the City in all matters of local taxation. 12. Payment. (a) Bidder shall state payment terms offered. (b) Payment will be made on the pay period after receipt and acceptance of goods and/or services and upon using department confirmation of such acceptance. 13. Assignment. No assignment by the vendor of contract or any part hereof, or of funds to be received hereunder, is binding upon the City unless the City gave written consent before such assignment. 14. Sub contractors. For all public projects, the Bidder must list any subcontractors that will be used, the work to be performed by them, and total number of hours or percentage of time they will spend on the project. 15. Prevailing wage. For all public works, the Bidder is required to bid prevailing wage. For the purposes of this paragraph, public works includes maintenance. The City of Santa Clarita Labor Compliance Program is included herein as an informative reference for the successful bidder. It does not require any completion prior to contract award but should be reviewed for all necessary provisions and requirements. 16. Protection of Resident Workers. The City of Santa Clarita actively supports the Immigration and Nationality Act (INA) which includes provisions addressing employment eligibility, employment verification, and nondiscrimination. Under the INA, employers may hire only persons who may legally work in the United States (i.e., citizens and nationals of the U.S.) and aliens authorized to work in the U.S. The employer must verify the identity and employment eligibility of anyone to be hired, which includes completing the Employment Eligibility Verification Form (1-9). The Contractor shall establish appropriate procedures and controls so no services or products under the Contract Documents will be performed or manufactured by any worker who is not legally eligible to perform such services or employment. 17. Indemnification. The bidder is required to indemnify and hold the City harmless from and against any claim, action, damages, costs (including, without limitation, attorney's fees), injuries, or liability, arising out of any agreement entered into between the parties. Should the City be named in any suit, or should any claim be brought against it by suit or otherwise, whether the same be groundless or not, arising out of this Agreement, or its performance, the bidder must defend the City (at the City's request and with counsel satisfactory to the City) and indemnify the City for any judgment rendered against it or any sums paid out in settlement or otherwise. 18. Bonds. When deemed necessary by the City, bid bonds shall be furnished by all bidders in the amount of at least 10% of the total value of the bid OR 10 % of the value of the 1 st year of service for service bids, to guarantee that bidders will enter into contract to furnish goods or services at prices stated. The bonding company must be listed on Treasury Circular 570 and licensed to operate in the state of California. Likewise, a Performance Bond and/or Material and Labor bonds shall be required of the successful bidder when stated in the specification (cash deposit, certified or cashier's check or money order may be substituted in lieu of either bond). Original Bond or Cashier's Check MUST be received AT CITY HALL, 23920 Valencia Blvd., Santa Clarita, CA 91355, ATTENTION SUITE 120 and marked with the words "BID BOND FOR" and the bid #1 "NO LATER THAN the bid due date and time, for the vendor to be GS -15-16-31 4 considered responsive. 19. Insurance. For contracts involving services the City requires insurance. Proof of insurance shall be provided by using an ACORD certificate of insurance and shall be provided prior to contract signing. Insurance shall be "Primary and Non -Contributory" and must name the "City of Santa Clarita" as an additional insured. The certificate shall list coverage for General Liability (limit of $1,0003000 CSL or $1,000,000 per occurrence with a $2,000,000 aggregate), Auto Liability (limit of $1,000,000), and Worker's Compensation (statutory requirement). For professional services, Professional Liability with a limit of $1,000,000 may also be required. Insurance shall not be cancelable or subject to reduction except upon thirty (30) days prior written notice to the City. Specific insurance requirements will be set forth in any contract awarded to a bidder. 20. On -Site Inspection. When deemed necessary by the City, an on-site inspection date and time will be so designated. Bidder is responsible for inspecting and understanding the total scope of the projects (i.e., specifications, quality, and quantity of work to be performed.) 21. Specifications. Materials differing from stated specifications may be considered, provided such differences are clearly noted and described, and provided further that such articles are considered by a City official to be in all essential respects in compliance with the specifications. 22. Brand Names. The use of the name of a manufacturer, or any specific brand or make, in describing any item contained in the proposal does not restrict bidders to the manufacturer or specific article, this means is being used simply to indicate a quality and utility of the article desired; but the goods on which bids are submitted must in all cases be equal in quality and utility to those referred to. This exception applies solely to the material items in question and does not supercede any other specifications or requirements cited. Documentation of equivalency must be submitted with the bid. At a minimum the documentation must demonstrate equivalency in form, fit, function, quality, performance and all other stated requirements. The City is final determiner of equivalency. Exception is made on those items wherein identical supply has been determined a necessity and the notation NO SUBSTITUTE has been used in the specification section. 23. Price Reductions. If at any time during the life of this contract, the successful bidder reduces his price or prices to others purchasing approximately the same quantities as contemplated by this contract, the contract prices must be reduced accordingly, and the contractor/vendor will immediately notify the Purchasing Agent, City of Santa Clarita. 24. Contract Pricing. Except as otherwise provided, prices must remain consistent through the term of this contract. The City does not pay "surcharges" of any type unless identified in the response to this bid. All costs will be included in the pricing provided to the City. 25. Non -Appropriation of Funds. The City's obligation is payable only and solely from funds appropriated for the purpose of this agreement. All funds for payment after June 30 of the current fiscal year are subject to City's legislative appropriation for this purpose. In the event the governing body appropriating funds does not allocate sufficient funds for the next succeeding fiscal year's payments. Then the affected deliveries/services may be (1) terminated without penalty in their entirety, or (2) reduced in accordance with available funding as deemed necessary by the City. The City shall notify the Contractor in writing of any such non -allocation of funds at the earliest possible date. 26. Default. In case of default by the vendor of any of the conditions of this bid or contract resulting from this bid, the vendor agrees that the City may procure the articles or services from other sources and may deduct from the unpaid balance due the vendor, or collect against the bond or surety, or may invoice the vendor for excess costs so paid, and prices paid by the City shall be considered the prevailing market price at the time such purchase is made. 27. Termination. The City may terminate any service or contract with or without cause either verbally or in writing at any time without penalty. GS -15-16-31 28. Safety. Contractor agrees to comply with the provisions of the Occupational Safety and Health Act of 1970 (or latest revision), the State of California Safety Orders, and regulations issued thereunder, and certifies that all items furnished under this bid will conform and comply with the indemnity and hold harmless clause for all damages assessed against buyer as a result of suppliers failure to comply with the Act and the standards issued thereunder and for the failure of the items furnished under this order to so comply. 29. Gratuities. The City may, by written notice to the Contractor, terminate the right of the Contractor to proceed under this agreement, if it is found that gratuities in the form of entertainment, gifts, or otherwise were offered or given by the Contractor, or any agent or representative of the Contractor, to any officer or employee of the City with a view toward securing an agreement or securing favorable treatment with respect to the award or amending, or the making of any determinations with respect to the performance of such agreement; provided, that the existence of the facts upon which the City makes findings shall be in issue and may be reviewed in any competent court. In the event of such termination, the City shall be entitled to pursue the same remedies against the Contractor as the City could pursue in the event of default by the Contractor. 30. SB854. No contractor or subcontractor may be listed on a bid proposal for a public works project (submitted on or after March 1, 2015) unless registered with the Department of Industrial Relations pursuant to Labor Code section 1725.5 [with limited exceptions from this requirement for bid purposes only under Labor Code section 1771.1(a)]. No contractor or subcontractor may be awarded a contract for public work on a public works project (awarded on or after April 1, 2015) unless registered with the Department of Industrial Relations pursuant to Labor Code section 1725.5. This project is subject to compliance monitoring and enforcement by the Department of Industrial Relations. 31. Invoices. Invoices will be forwarded to City of Santa Clarita Accounts Payable 23920 Valencia Blvd. Ste. 295 Santa Clarita, CA 91355-2196 Invoices will reflect the purchase order # and goods or service delivered in accordance with the terms of the contract. Invoice processing begins on receipt of the material or invoice, whichever is later. The City of Santa Clarita's "Terms and Conditions" is found on a separate attachment in Planet Bids. GS -15-16-31 C. SPECIFICATIONS GENERAL SPECIFICATIONS The City of Santa Clarita requires janitorial services at various facilities throughout the City. Refer to the following for locations and requirements at each location. staff analysis of the This General Specification section includes special provisions and general conditions that apply to each job site. This bid specifies the work to be performed at each of the locations and the frequency of service. The scope of work is an approximation and not a guarantee of work. It is possible that areas may be deleted or added to this list in the future. This is a multiple criteria solicitation and the bid award is criteria based rather than lowest priced. Failing to provide anyof the required information will result in a reduced overall vendor score or the proposal may be deemed non-responsive. An evaluation committee comprised of City staff will review all solicitations to determine vendor responsiveness and criteria depth. Accordingly, the City may not necessarily make an award to the vendor with the highest technical ranking nor award to the lowest price proposal if doing so would not be in the overall best interest of the City. Primary regard will be given to the contractor's qualifications as demonstrated in the bid. The City reserves the right to reject any or all bids. Evaluation shall be based on City staff analysis of the proposals submitted by due date. Additional information, interviews or clarification may be requested. The overall criteria listed below are in relative order of importance: estimate of work hours/supervisor designation, overall cost, completeness of proposal. All proposals will be reviewed for compliance with specifications including documented capability to perform the prescribed work in a satisfactory manner. Proposals which appear to be compliant will be evaluated on a point system. Proposals with a score above a natural point break may be asked for clarification and/or an interview. During the selection process, the evaluation panel may wish to interview bidders with scores above a natural break. Should an interview process take place the results of the interview will carry great weight in the selection process. The City reserves the right to make a selection solely on the basis of the responses, without further contact. SCOPE OF SERVICES The Contractor shall furnish all labor, supervision, cleaning materials, equipment, cleaning supplies, insurance, and administrative services necessary to perform all janitorial services set forth in these specifications. The City of Santa Clarita will supply all paper products and hand soap (materials only). The contractor will be responsible for any damage to or loss of personal and/or City property during the performance of these services. Routine Services: All nightly cleaning services shall be bid to be performed seven days per week, or as scheduled by the Contract Administrator, Monday through Sunday, 365 days per year, including legal holidays. All routine services shall be completed between the hours of: 10:00 p.m. and 5:00 a.m. unless specifically provided otherwise in writing. The Santa Clarita Sports Complex (Aquatic Center, Gymnasium, Skate Park and The Centre), the Newhall Community Center, and City Hall regularly host after-hours meetings, classes and special events attended by the general public. Therefore, Contractor may from time to time encounter some limitations as far as to times certain portions of the building will be available for cleaning. GS -15-16-31 All locations described within these specifications are generally open to the public 365 days per year, with the multi-purpose areas and meeting areas being heavily used as classrooms, dance/exercise studios, child development classes, and many other community -oriented activities held seasonally. PRICING Monthly Services: Prices submitted must include all costs incurred in order to provide all specified services on a monthly basis. From time to time, the City may request certain services be excluded, and such requests will be submitted by the City's official representative, confirmed in writing, and reflected accordingly on that month's invoice, with 24 hour notice. Additional Locations/Increased or Decreased Scope: The cost for service at any new location shall be calculated on a per square foot basis, at a rate comparable to the rates then in effect at each location, or other similar City -owned locations the Contractor may service. Any new areas or services added to the cleaning schedule shall be made a part of this agreement, with associated costs to begin with the first date of service at any given location. Additional Services: Pricing is also requested for a variety of "additional services." Such additional services are not the same as the "routine" work provided daily. In the event the City requests any of the additional services for which pricing is requested, Contractor agrees to accept such requests for service and honor the pricing submitted herein. Emergency and/or After -Hours Services (Non -Remedial in Nature): From time to time, the City may require assistance from Contractor for a variety of non -routine services which must be completed outside of the regular working schedule, and will be considered emergency in nature. It is the intent that Contractor is willing and capable of accepting these requests for service, and that these emergency services be completed in the same high quality manner as all other services covered within these specifications. Remedial Work Completed by City: Any work that is corrected by City staff shall be charged to vendor at a rate not to exceed $100.00 per hour, with a 2 -hour minimum, plus the actual cost of any supplies required. All costs for this work will be deducted from the current invoice(s). CONTRACTOR'S RESPONSIBILITIES Upon award of contract, a job start-up meeting shall be conducted prior to the start of contract work to review contractor's start-up plan, assignments and protocol. The job -site Supervisor assigned by the contractor and his Manager for this contract shall be present at the job start-up meeting. The contractor shall prepare and submit a tentative schedule for review and approval at this meeting. The meeting shall include: verification of staff and area assignments, equipment to be used; project supervision, on-site inspection, monthly and quarterly task schedules and reports, alarms and safety. The City of Santa Clarita will issue effective start date at this meeting. At this Job Start -Up meeting, the awarded contractor shall submit the following • Emergency contact list • Contract Manager name and contact info • Supervisor name & contact information • Names and schedule of employees assigned to this contract • Schedule for buildings with days, hours and staff assigned GS -15-16-31 REQUIREMENTS Estimate Of Work Hours - Vendor's estimated man-hours of work needed for cleaning all areas are to be listed on the pricing page(s). Total Monthly Hours will be provided for each location as if janitorial services were provided seven days per week. Provide a cost based upon all the hours required to accomplish the tasks in any given month (this affords both the Contractor and the City a base number from which payment adjustments for services rendered can be calculated). References and letters of recommendation Demonstration of Ability: Vendor will provide with bid response, evidence of ability which will include, but is not be limited to, proof of adequate staffing to cover the number of man-hours estimated, equipment resources, commercial experience, existing reputation and number of years in field. Vendor will provide a list of all the following minimum requirements: Identify all positions and number of staff required for the scope of work on this bid, to include but not limited to: o Daily night crews o Night supervisors o Special cleaning crew (striping and waxing, steam cleaning). Example: two night crew for each location, one day and one night supervisor, three-man crew for striping, waxing and steam cleaning floors. A list all equipment available for use to staff for work at City locations, manufacturer's name and model number • A list proposed cleaning products • Proof of length of time in business providing janitorial service to office buildings 1. SUPERVISION: a. Daily On -Site Supervision: The intent of this bid requirement is for the contractor to provide a Supervisor who shall be employed at the same hours and shifts as the assigned crews at City facilities. The Supervisor will be responsible for nightly supervision, tracking and oversight to ensure all work is correctly performed and per the contract requirements. The supervisor shall act as agent for the Contractor, and shall be fully qualified to implement the contract specifications set forth in the contract documents, and shall be available and on-call at all other times as may be required. The supervisor's duties shall include, but are not limited to, quality control of services provided hereunder, maintenance of cleanliness standard, work scheduling, sequencing operations, on- site inspections, stock requisitioning, material issuance, inventory and storage control, report writing, general problem solving, and investigate all janitorial complaints as reported by the City's designated representative. It is the City's position, from experience with janitorial services required in their several facilities, each individual supervisor could properly supervise two 4 - person teams each night. The Contractor must submit a list of at least three emergency telephone numbers of management level, supervisory personnel, who are authorized to dispatch back-up working crews in the event of an emergency service request by the designated City representative. GS -15-16-31 2. CONTRACTOR PERSONNEL: a. Contractor shall require all personnel to wear uniform garments and display identification of the Contractor at all times, so as to be readily recognized by anyone in the building. b. Contractor must instruct personnel to not move, adjust, or put away items found on desktops, work tables, counters, etc., nor are they to place any items on top of them. c. Contractor's employees shall not handle or use any office equipment, food, or personal property of any building occupant. d. The Contractor shall maintain and show evidence of an adequate back-up labor force to be able to assist immediately in case of flood, fire, natural or man-made disasters, or any other emergency. e. Contractor shall employ only competent, careful, and orderly employees. If the City determines that an employee is detrimental to the performance of the work, not qualified to perform the assigned work, or guilty of improper conduct, the City may require removal of the employee from working at any City facility. The determination to remove any undesirable employee of the Contractor will be solely determined by an authorized representative of the City. f. Contractor shall adhere to all requirements of the California Labor Code, Sections 1060 - 1065. (Attached at the end of this bid.) 1) Training: The vendor is to have a formal, comprehensive training program for all personnel assigned to complete the work required per these specifications and assigned to any City job site. The training program shall cover City security alarm requirements and methods, equipment and materials used in cleaning. In addition, training shall cover the handling, use, and safe disposal of materials used in cleaning pursuant to the City's Municipal National Pollution Discharge Elimination System (NPDES) permit and any other health and/or safety codes that may apply to work completed by the vendor or otherwise required per these specifications. 2) Identification and Uniforms: All employees shall be required to wear uniforms and carry a valid means of identification; uniforms are to be furnished and maintained by vendor. 3) Non -Registered Aliens: Vendor shall establish appropriate procedures and controls so that no services under the Contract Documents will be performed by any alien who is not legally eligible to perform such services or employment under United States laws, including immigration laws. Thirty days after awarding of the contract, the vendor shall provide a copy of photo identification for each employee. 4) Sub -contractors: Vendor warrants that he will employ no subcontractor without prior written approval from the City's authorized representative. 5) English -Speaking Employee: Vendor will ensure that the night supervisor and day porter speak and write English, and are capable of understanding written and oral directions and at least one English-speaking employee will be on-site at all times. 3. QUALITY AND WORKMANSHIP: The Contractor agrees to maintain each location with qualified, careful, efficient workers to the high standard associated with a Class A commercial building. Every day the goal is an aesthetically pleasing, sanitary space resembling a brand new facility. Floors shine, dust is absent, glass sparkles, restrooms gleam, and the indoor air quality is fresh. All work is performed in strict accordance with the applicable specifications, using the proper tools and equipment as is standard in the industry. All mechanical and electrical tools (Vacuums, floor buffers, carpet cleaning machines, pressure washers, etc.) shall be safe GS -15-16-31 10 working order and neat in appearance. Equipment deemed unsafe or unsightly shall be replaced prior to next scheduled service date. The determination to remove any undesirable equipment will be solely determined by an authorized representative of the City. In the event of substandard workmanship or defective materials furnished by the Contractor, the City may at any time require the Contractor to expeditiously remedy such failure or defect at no cost or delay to the City. Substandard workmanship or defective materials will be determined by an authorized representative of the City. 4. QUALITY CONTROL The Contractor shall establish and utilize a comprehensive Quality Control Plan to assure the City a consistently high level of service throughout the term of the Contract. The Plan shall be submitted to the City's Project Manager for review within five (5) days of the start of the contract. The plan shall include the following: a. Method of monitoring to ensure that Contract requirements are being met. b. A record of all inspections conducted by the Contractor, any corrective action taken, the time a problem was first identified, a clear description of the problem, and the time elapsed between identification and completed corrective action, shall be provided to the City Project Manager on a monthly basis. c. Methods for continuing to ensure services to the City in the event of a strike by the Contractor's employees. d. Monthly Meetings 1) Contractor is required to attend monthly meetings with City Project Manager and/or designees. Contractor may be required to attend additional meetings to discuss service level deficiencies or contract issues within 24-hour notice. e. Verbal notification of a Contract discrepancy will be made to the Contractor's Project Manager as soon as possible whenever a Contract discrepancy is identified. The problem will be resolved within a time period established by City. 5. SECURITY Contractor shall be responsible for security within each facility during the hours that his personnel are working within each particular location. Contractor's employees shall be instructed in the proper use of keys, locked or secured areas, and any special alarm systems that may be in use. City will issue all necessary keys or access devices to individual employees of the Contractor. Under no circumstances shall the Contractor or any employee of the Contractor reproduce any City keys or access devices. Additionally, these devices shall not be shared or transferred among Contractor's employees without City approval. Contractor shall be responsible for all keys issued. If keys are lost or misplaced, Contractor agrees to pay the cost of rekeying locks that were operable by the lost or misplaced keys. Keys shall not be left unattended or dangling from locks at any time and all exterior building doors shall remain locked while Contractor's employees are on the premises. Contractors' personnel will not admit anyone into the facility or any other locked area within the job site at any time, or for any reason. Personnel entitled to enter the facility will hold their own keys, and are required to use them, or seek assistance for entry from an authorized City representative. Upon leaving, the employees of Contractor shall ensure that all doors and windows previously designated are locked, and all lights, unless otherwise instructed, are turned off. GS -15-16-31 11 6. SUPPLIES: The City of Santa Clarita will be responsible for providing all paper supplies for use in the facility including toilet paper, paper towels, trash bags and liquid hand soap. The City will also provide deodorizers and feminine products. Vendor is to provide all other supplies necessary for cleaning, sanitizing and maintaining the facility as specified herein for each job site. Vendor must ensure an adequate stock of supplies remains on hand and available for daily needs of each location, regardless of the availability or total area provided for storage. 7. MATERIALS: All cleaners, finishes, strippers, solvent, disinfectants, etc., used in the performance of the services shall be of the highest quality. The intent is to provide a pleasant appearance with lasting results. The use of cleaning chemicals or compounds which adversely impact the environment or employees using the products will not be permitted. Contractor shall provide a manufacturer's label analysis, including MSDS sheets, for all cleaning chemicals or compounds to be used. No chemical or compound is to be used until it has been approved for use by the City representative. The City desires best management practices to include environmentally safe cleaning products and methods. Contractor must include a list of products proposed with the bid response. 8. DISPOSAL: The Bidder and its subcontractors shall handle, use, and dispose of all materials used in cleaning or otherwise in a manner consistent with the City's NPDES permit and the City's Municipal code. Disposal of any materials into streets, gutters, or catch basins shall not be permitted and is subject to fines. Disposal of recyclable solid waste in non -recyclable solid waste containers will not be permitted. 9. REFUSE: Vendor will dispose of all trash collected during the routine cleaning services each evening. All trash shall be deposited into the appropriate containers provided at each park location. Care will be taken to keep all trash enclosures clean and free of loose debris. 10. RECYCLING: To help ensure our City meets the state mandated diversion requirements of AB 939, our organization currently encourages recycling by all occupants. Disposal of recyclable solid waste in non -recyclable solid waste containers will not be permitted. 11. SANITIZE: Sanitizing shall mean to kill 99% of all bacteria present with the use of an approved quaternary compound. Sanitizing shall be accomplished by scrubbing or wiping with the approved cleansing and disinfecting agent, followed with a final rinse of clean water as appropriate. Sanitizing shall be done only with an approved agent and method, and vendors employees shall use only the amount of the agent and/or cleaning product as recommended on the label. 12. DISINFECT: To kill 100% of existing bacteria and microorganisms. Disinfecting/sanitizing shall be accomplished by scrubbing or wiping with the approved cleansing and disinfecting agent, GS -15-16-31 12 followed with a final rinse of clean water as appropriate. Disinfecting/sanitizing shall be done only with an approved agent and method, and vendor's employees shall use only the amount of the agent and/or cleaning product as recommended on the label. 13. RESPONSE TIMES: a. Corrective or Remedial Services: If it is determined that required services have not been performed according to the established schedule or if service provided is not adequate, the vendor may be required to respond and correct those items or absorb the City's cost to correct said items. City will remedy the situation with staff, charging $100.00/hr. with a minimum of 2 hours, for liquidated damages. The determination of who will correct such deficiencies, the City or the vendor, shall be made by the authorized City representative. b. Emergency Call -Out (Non -Scheduled) Services: In the event the City requires additional or routine services on an immediate, or emergency basis, vendor shall have capacity to respond within two (2) hours. Prices for such services shall adhere to those prices submitted on the additional price sheet and shall remain valid throughout the term of this agreement, unless otherwise amended in writing and accepted by all parties. 14. EQUIPMENT AND SUPPLIES: a. Equipment and Equipment Storage: The contractor will provide all equipment necessary for the cleaning at each job site in accordance with the intent and letter of the specifications. All cleaning equipment shall be of the latest type consistent with good cleaning practices. All equipment shall be kept in a clean and neat condition at all times. All equipment shall also be kept in first-class working order at all times and shall be replaced when obsolete or defective as determined by City. All equipment will be of such a nature as to cause no damage to any of the architectural finishes of the property including but not limited to all floor and wall surfaces. All electrically operated equipment must have a three -pronged grounded plug and cord, and meet all local safety regulations. b. Storage areas: Storage areas for vendor's use are available on-site at some park locations. Vendor is advised that the total amount of space available at any one location may, or may not be sufficient for vendor needs. Regardless of the amount of storage space made available to Vendor (on-site or off-site), the City will not tolerate inadequate or incomplete services because vendor considers the storage area(s) provided inadequate. Refer to the site-specific instructions for complete information regarding the size and status of the areas available to vendor for storage of equipment, paper stock, and cleaning supplies. 15. SCHEDULES & REPORTING PROCEDURES: a. Reports: The Contractor's supervisor shall immediately notify the City's authorized representative of any damage, breakage, water, electrical or plumbing problems, regardless of the apparent cause, including graffiti and vandalism. The Contractor will prepare a Daily Service Report for each location identifying the services performed including any problems encountered as noted above. Daily reports will be submitted weekly to the City representative. b. Safety Report: Submitted by vendor immediately upon discovery and reported by telephone to the emergency telephone number provided by City representative at time contract is awarded. c. Graffiti Location Report: Shall be reported by vendor at the end of each nightly cleaning shift to the telephone number provided by the City representative. Report to include park location and type of graffiti involved for each instance found that day. GS -15-16-31 13 d. Routine Services Schedule: This schedule will provide a basis for the daily inspections at all City facilities, and will be instrumental in determining where and when adjustments to routine services may be required. Changes to the routine service schedule may be made by the City's authorized representative; and any such changes in service will be based upon the frequency of activities or events held at any one location. If the vendor needs to change the routine service schedule, the vendor must submit the request in writing along with the new schedule. Request must be approved by City's authorized representative. e. Extended Service Schedule: Within 30 days after the award of this bid, the selected vendor must provide the authorized City representative a comprehensive cleaning schedule identifying which day(s) of the week and during which month(s) vendor will complete weekly, bi-weekly, monthly, quarterly and other periodic services (such as buffing, high dusting, steam cleaning carpets, etc.) This extended service schedule shall also identify what days certain services will be completed that are otherwise considered additional work, yet are typically requested on a routine basis for one or more locations. The routine but additional services will be identified in detail following the award of this bid and schedules worked out with the selected vendor following the award of bid. GS -15-16-31 14 GENERAL CONDITIONS 1. TOTAL AREA AND NUMBER OF LOCATIONS a. Total Area Cleaned: During the contract term resulting from the award of this solicitation, the selected vendor is advised that the City may open additional buildings during the contract term. Should a new building open, the City may choose to increase the scope of work during the initial contract term. It is the City's desire that the selected contractor will be willing and capable of accepting an increased scope of work, and that any additional work will achieve the same high quality services as required per these specifications. This paragraph refers only to the possibility of additional work and this possibility shall in no way be considered to be a guarantee that an increase in the scope of work will be forthcoming. b. Changes in Scope of Work: Any changes to the services requested or in the total area cleaned, or number of locations cleaned will be specifically referenced or otherwise described in writing and submitted to Contractor by the City's authorized representative, regardless of whether such changes are considered temporary or permanent in nature. Temporary changes to the nightly cleaning services are to be expected throughout the term of this agreement and the type of changes may vary from one location to another location. Costs associated with any changes in scope of work shall be reflected accordingly, whether an increase or decrease, on that month's invoice. c. Pricing for Increased Scope of Work: Pricing for services to any new locations shall be calculated in the same manner as the prices quoted in the bid submittal for similar types of buildings or facilities, such as a professional office building, transit facility, etc. 2. BONDING REQUIREMENTS a. Performance Bond: A performance bond will be required upon award of contract in an amount no less than 100 percent of the total contract cost. Said Performance Bond will be executed in the event Contractor continues to provide substandard service for a period of 30 days, following receipt of a written notice of said substandard service from the City. b. Bid Guarantee Bond: The bond should be in an amount equal to 10 percent of Bidder's total annual contract amount, and must accompany the Bidder's submittal in response to this solicitation. 3. ADEQUATE STAFFING Upon request, Contractor shall furnish all labor, supervision, cleaning materials, equipment, cleaning supplies, insurance, training, and administrative services necessary to perform all janitorial services set forth in these specifications. The Contractor shall maintain and show evidence of an adequate back-up labor force to be able to assist immediately in case of flood, fire, natural or man-made disasters, or any other emergency. 4. SUBCONTRACTORS Contractor shall not assign or transfer any interest in this Agreement or the performance of any of Contractor's obligations without the prior written consent of City. 5. DISPOSAL PROCEDURES AND CLEANING DEFINITIONS a. Cleaning Materials: The Bidder and its subcontractors shall handle, use, and dispose of all materials used in cleaning or otherwise in a manner consistent with the City's NPDES permit and the City's municipal code. Disposal of any materials into streets, gutters, or catch basins GS -15-16-31 15 shall not be permitted and is subject to fines. b. Refuse: Contractor will dispose of all trash collected during the routine cleaning services each evening. All trash shall be deposited into the appropriate containers provided at each location. Care will be taken to keep all trash enclosures clean and free of loose debris. c. Recycling: To help ensure our City meets the state mandated diversion requirements of AB 939, our organization currently encourages recycling by all occupants. Disposal of recyclable solid waste in non -recyclable solid waste containers will not be permitted. d. Sanitize: Sanitizing shall mean to kill 99 percent of all bacteria present with the use of an approved quaternary compound. Sanitizing shall be accomplished by scrubbing or wiping with the approved cleansing and disinfecting agent, followed with a final rinse of clean water, as appropriate. Sanitizing shall be done only with an approved agent and method, and Contractor's employees shall use only the amount of the agent and / or cleaning product as recommended on the manufacturer's label. e. Disinfect: To kill 100 percent of existing bacteria and microorganisms, disinfecting shall be accomplished by scrubbing or wiping with the approved cleansing and disinfecting agent, followed with a final rinse of clean water as appropriate. Sanitizing shall be done only with an approved agent and method, and Contractor's employees shall use only the amount of the agent and / or cleaning product as recommended on the manufacturer's label. f. Speed Buffing: The only acceptable method for the application of speed buffing compounds requires they be mopped onto the floor and not sprayed. The compounds used must be compatible with the type and speed of equipment that will be used at each particular location. Refer to the Materials and Equipment section of these General Specifications for more detailed information. g. Heated High Pressure Water Cleaning: To be performed at the McBean Bus Transfer Station, Metrolink stations and three libraries within the City of Santa Clarita. Maps highlighting the areas to be serviced are included in Exhibit "A." The areas to be washed include: 1) Passenger loading platforms 2) Shelters 3) Benches 4) Adjacent walkways 5) Exterior hallways, if present 6) Stairways 7) Access ramps h. All stains should be pretreated with stain remover and disinfectant. Any stubborn stains should be cleaned with a wire brush, putty knife, or other means to remove the material. Care should be taken to not damage any surfaces during the cleaning process, including etching of: 1) Concrete 2) Wood 3) Glass 4) Tactile and decorative tiles 5) Painted directional or cautionary signage 6) Yellow safety lines on passenger platforms Hours: All work will be performed at night between the hours of 11:00 p.m. and 4:00 a.m. Although work is performed after hours, proper warning signs and cones should be positioned to caution pedestrians who may enter the area. GS -15-16-31 16 All work needs to be scheduled in advance through the Facilities Supervisor. Anv wastewater is to be collected in a manner consistent with the City's NPDES permit and the City's municipal code. Discharge of any wastewater into streets, gutters, or catch basins shall not be permitted and is subject to fines. k. Window Washing: 'Window washing' shall apply to the entire length of the window and is separate from the daily cleaning of glass below six feet in height listed in the required services. All products used to clean the windows and to remove all hard water stains or residue are to be non-toxic and biodegradable. Acid based calcium stain removers shall not be used on any glass surfaces. Material Safety Data Sheets (MSDS) are to be provided for all products and available at each site for public review if requested. Stain removal chemicals or run-off shall not be permitted to enter the storm drain system. Scrubbers may be used to clean or help remove any hard water stains or residue. However, any damage, including scratches to the window caused by use of such devices, will be the responsibility of the contractor to repair or replace at their sole cost. All work shall be performed from the ground. Ladders or lifts may be used, but no equipment can be attached to, from, or supported by the structure without prior approval of the City Facilities Supervisor. The windows outside two offices on the third floor of the City Hall building have a patio landing and should be cleaned from those locations. De -ionized water systems can be used to wash any high glass as long as there are no spots or residue left behind. All water (run-off) use to pre -wet, wash or rinse the windows that collects on a non -porous surface must be collected and not allowed to enter the storm drain system. All window ledges shall be wiped off to remove any dirt and/or residual water. Contractor is required to provide cautionary signage and/or barricades to provide public safety during the cleaning process. The ability to provide certificates of safety training for window washing from the International Window Cleaning Association (IWCA) is desirable. Contractor must follow all IWCA ANSI 1-14 Window Cleaning Safety Standards as well as all Cal -OSHA regulations. GS -15-16-31 17 SPECIAL PROVISIONS City Hall Building 23920 Valencia Boulevard Santa Clarita, CA 91355 SCOPE The City Hall building houses the City's municipal offices for the Mayor, City Council, City Manager, Building and Safety, Community Development, Public Works, and Parks and Recreation, as well as various other administrative functions, plus a field office for our CA State Senator. In addition, this facility regularly hosts after-hours meetings attended by the general public, therefore, Contractor may encounter some limitations as far as what times certain portions of the building will be available for cleaning. The average daily number of occupants working from City Hall is estimated to be 300 persons. Further, it is estimated the number of visitors to this building is at least 25 persons, but not usually more than 100 persons each day. Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, elevator cabs, passageways, electrical, janitorial, mechanical, and utility areas. Contractor shall render cleaning of all lunch areas, computer rooms, outside patio areas and other areas unless specifically excluded in writing. The expectation is to achieve a level of cleanliness associated with a `like new' appearance. Visually, this floors and base molding shine bright and clean, colors look fresh. There is no build-up in corners or along walls. All vertical and horizontal surfaces have a freshly cleaned or polished look, and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints. All light fixtures are clean. Washroom and shower fixtures and tile gleam and are odor free. Supplies are adequate. Trash containers hold only daily waste and are clean and odor free. GENERAL a. Schedule: All cleaning services shall be performed five days per week, Monday through Friday, between the hours of 6:00 p.m. and 5:00 a.m. No services are required to be performed on Saturday, Sunday or holidays (see holiday schedule) unless otherwise and specifically requested by an authorized City representative. The City may modify or change the permanent schedule by submitting a written notice no less than 10 days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this 3 -story facility is 74,425 sq. ft. Gross square footage includes all office areas, lobbies, restrooms, stairwells, janitorial storage rooms, elevators, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned, and will exclude square footage for any vacant suites or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of 10 days in advance of any permanent changes to the total area cleaned under the term of this contract. c. Special Procedures: 1) Follow established procedure for key check out. 2) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. 3) Close and lock all tenant doors and turn off lights when cleaning of each suite is completed. 4) Lighting to be "ON" only when cleaning in the area/suite, hallways excluded. 5) Leave each interior office door as found upon entering: open or closed, locked or GS -15-16-31 18 unlocked. 6) Entrance doors to each suite are to always remain closed and locked during cleaning. 7) Do not open any doors for anyone at any time. 8) Notify authorized City representative when additional paper supplies are needed. 9) Keep exterior trash and recycling bins, and surrounding areas, free and clear of debris. 10) Do not prop building doors open at any time during the evening. FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: b. Weekly: 1) Wastebaskets, ashtrays, and recycling containers — Empty all interior and exterior receptacles, clean out debris and eliminate any odors, and install new liners where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting — Dust all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt -- desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors — Clean all glass and mirrors below 8 feet -- partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors -- to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Vacuum and spot clean carpets; damp -mop marble, ceramic and composite tile surfaces with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — Clean and sanitize surfaces 9) Toilets and urinals — Clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces GS -15-16-31 19 c. Monthly: 1) Floors -- Clean, strip, and wax composition and tile floors (remove residue from baseboards) 2) Equipment Rooms -- Clean, sweep, and wet mop 3) Restrooms -- Wash and sanitize tile walls d. Quarterly: 1) Equipment Rooms --Clean, strip, and wax electrical, phone, mechanical, and janitorial rooms floors e. As Needed: 1) Replace toilet and urinal deodorizers. 2) Window washing as defined in Item Hof Section VIII DISPOSAL PROCEDURES AND CLEANING DEFINITIONS. 3) Contractor Supervisor walk-through with City's authorized representative. GS -15-16-31 20 Newhall Community Center 22421 Market Street Santa Clarita, CA 91321 SCOPE This community center hosts activity programs for the neighboring residents, as well as rents out space(s) to organizations and private citizens for their large events. This facility also houses several pieces of large sports -related equipment, such as a boxing ring and an assortment of game tables (air hockey, pool, ping-pong). If it is necessary to ensure proper cleaning of this facility, it will be Contractor's responsibility to move and replace any equipment within this facility, as well as become familiar with any special cleaning requirements that may be required. Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, elevator cabs, passageways, electrical, janitorial, mechanical, and utility areas. Contractor shall render cleaning of all lunch areas, computer rooms, outside patio areas and other areas unless specifically excluded in writing. This facility is regularly used throughout the day with open events; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. The expectation is to achieve a level of cleanliness associated with a `like new' appearance. Visually, this floors and base molding shine bright and clean, colors look fresh. There is no build-up in corners or along walls. All vertical and horizontal surfaces have a freshly cleaned or polished look, and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints. All light fixtures are clean. Washroom and shower fixtures and tile gleam and are odor free. Supplies are adequate. Trash containers hold only daily waste and are clean and odor free. GENERAL a. Schedule: All cleaning services shall be performed five days per week, Monday through Friday, between the hours of 6:00 p.m. and 5:00 a.m. No services are required to be performed on Saturday, Sunday or holidays (see holiday schedule) unless otherwise and specifically requested by an authorized City representative. The City may modify or change the permanent schedule by submitting a written notice no less than 10 days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this facility is 16,442 sq. ft. Gross square footage includes all office areas, lobbies, restrooms, stairwells, janitorial storage rooms, elevators, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned, and will exclude square footage for any vacant suites or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of 10 days in advance of any permanent changes to the total area cleaned under the term of this contract. c. Special Procedures: 1) Follow established procedure for key check out. 2) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. 3) Close and lock all tenant doors and turn off lights when cleaning of each suite is completed. 4) Lighting to be "ON" only when cleaning in the area/suite, hallways excluded. 5) Leave each interior office door as found upon entering: open or closed, locked or unlocked. GS -15-16-31 21 6) Entrance doors to each suite are to always remain closed and locked during cleaning. 7) Do not open any doors for anyone at any time. 8) Notify authorized City representative when additional paper supplies are needed. 9) Keep exterior trash and recycling bins, and surrounding areas, free and clear of debris. 10) Do not prop building doors open at any time during the evening. FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: 1) Wastebaskets, ashtrays, and recycling containers — Empty all interior and exterior receptacles, clean out debris and eliminate any odors, and install new liners where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting — Dust all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt -- desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors — Clean all glass and mirrors below 8 feet -- partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors -- to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Vacuum and spot clean carpets; damp -mop marble, ceramic and composite tile surfaces with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — Clean and sanitize surfaces 9) Toilets and urinals — Clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel b. Weekly: 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces C. Monthly: 1) Floors -- Clean, strip, and wax composition and tile floors (remove residue from baseboards) 2) Equipment Rooms -- Clean, sweep, and wet mop 3) Restrooms --Wash and sanitize tile walls GS -15-16-31 22 d. Quarterly: 1) Equipment Rooms --Clean, strip, and wax electrical, phone, mechanical, and janitorial rooms floors e. As Needed: 1) Replace toilet and urinal deodorizers. 2) Window washing as defined in Item Hof Section VIII DISPOSAL PROCEDURES AND CLEANING DEFINITIONS. 3) Contractor Supervisor walk-through with City's authorized representative. GS -15-16-31 23 SANTA CLARITA SPORTS COMPLEX: The Centre, 20880 Centre Pointe Parkway Aquatic Center, 20850 Centre Pointe Parkway Skate/Bike Park, 20840 Centre Pointe Parkway Gymnasium, 20870 Centre Pointe Parkway Santa Clarita, CA 91355 SCOPE The Santa Clarita Sports Complex is a six (6) building complex featuring an Aquatic Center, a Gymnasium, a large multi-purpose building accommodating City staff in an upper Mezzanine, large and small carpeted conference rooms, an expansive smooth -floor arena, reception counter and adjoining staff offices, large restrooms, kitchen, craft rooms, ballet room, hallways and foyers. Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, elevator cabs, passageways, electrical, janitorial, mechanical, and utility areas. Contractor shall render cleaning of all lunch areas, computer rooms, outside patio areas and other areas unless specifically excluded in writing. The expectation is to achieve a level of cleanliness associated with a `like new' appearance. Visually, this floors and base molding shine bright and clean, colors look fresh. There is no build-up in corners or along walls. All vertical and horizontal surfaces have a freshly cleaned or polished look, and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints. All light fixtures are clean. Washroom and shower fixtures and tile gleam and are odor free. Supplies are adequate. Trash containers hold only daily waste and are clean and odor free. GENERAL a. Schedule: All cleaning services shall be performed five days per week, Monday through Friday, between the hours of 6:00 p.m. and 5:00 a.m. No services are required to be performed on Saturday, Sunday or holidays (see holiday schedule) unless otherwise and specifically requested by an authorized City representative. The City may modify or change the permanent schedule by submitting a written notice no less than 10 days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this facility is 47,569 sq. ft. Gross square footage includes all office areas, lobbies, restrooms, stairwells, janitorial storage rooms, elevators, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned, and will exclude square footage for any vacant suites or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of 10 days in advance of any permanent changes to the total area cleaned under the term of this contract. c. Special Procedures: 1) Follow established procedure for key check out. 2) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. 3) Close and lock all tenant doors and turn off lights when cleaning of each suite is completed. 4) Lighting to be "ON" only when cleaning in the area/suite, hallways excluded. 5) Leave each interior office door as found upon entering: open or closed, locked or unlocked. 6) Entrance doors to each suite are to always remain closed and locked during cleaning. 7) Do not open any doors for anyone at any time. GS -15-16-31 24 8) Notify authorized City representative when additional paper supplies are needed. 9) Keep exterior trash and recycling bins, and surrounding areas, free and clear of debris. 10) Do not prop building doors open at any time during the evening. FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: 1) Wastebaskets, ashtrays, and recycling containers — Empty all interior and exterior receptacles, clean out debris and eliminate any odors, and install new liners where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting — Dust all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt -- desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors — Clean all glass and mirrors below 8 feet -- partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors -- to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Vacuum and spot clean carpets; damp -mop marble, ceramic and composite tile surfaces with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — Clean and sanitize surfaces 9) Toilets and urinals — Clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel f. Weekly: 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces g. Monthly: 1) Floors -- Clean, strip, and wax composition and tile floors (remove residue from baseboards) 2) Equipment Rooms -- Clean, sweep, and wet mop 3) Restrooms -- Wash and sanitize tile walls GS -15-16-31 25 h. Quarterly: 1) Equipment Rooms --Clean, strip, and wax electrical, phone, mechanical, and janitorial rooms floors i. As Needed: 1) Replace toilet and urinal deodorizers. 2) Window washing as defined in Item Hof Section VIII DISPOSAL PROCEDURES AND CLEANING DEFINITIONS. 3) Contractor Supervisor walk-through with City's authorized representative. GS -15-16-31 26 Corporate Yard Facility 25663 Avenue Stanford Santa Clarita, CA 91355 SCOPE Contractor shall perform the following specified services throughout the premises, including all office space, lobbies, entry doors, restrooms, showers / locker rooms, lunchrooms, electrical, janitorial, mechanical, and utility areas. The only areas to be excluded from service include vehicle service garages, service bays, equipment and materials storage areas, and any portable buildings. However, there are a few trash and/or recycling containers located within these excluded areas which shall be emptied daily as a part of the contract. The level of cleaning provided at this location shall be the same as that provided for the City Hall building. The Corporate Yard facility operates from 6:00 a.m. until 5:00 p.m. The average daily number of occupants working from this facility is estimated to be at least 60 persons. Cleaning services shall be provided for approximately 13,400 square feet of space at this location. All areas of this facility will not be cleaned on a routine basis per the scope of this contract, but the diversity of services provided from this location, as well as the close proximity of the field operations areas to the administrative offices will be an important consideration when preparing your bid for submittal and ensuring the bid submitted accurately reflects the amount of time that will be required to consistently provide the level of cleaning expected by the City each and every day. GENERAL a. Schedule: All cleaning services shall be performed five nights per week, Monday through Friday between the hours of 6 p.m. and 5 a.m. No regular services are required on Saturday, Sunday, or holidays, (see holiday schedule) unless otherwise requested by the City. The building is open and accessible on Saturday and Sunday should the contractor require additional time in the building for scheduled or additional cleaning activities. The City may modify this cleaning schedule from time to time and will provide contractor with a written advance notice at least ten days. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned at this location is 13,400 square feet and includes all office areas, common lobbies, stairwells, janitor closets, locker rooms, restrooms, electrical and mechanical rooms and storage areas. Pricing shall not include cost to clean any vehicle repair, warehouse, or central storage areas. c. Special Procedures 1) Turn off security alarm upon entrance, and reset the alarm upon exit of building. 2) Review and initial daily log of occupant complaints and / or cleaning related messages. 3) Turn off all lights when leaving, unless otherwise noted. 4) Leave each interior office door as found upon entering: either open or closed, and locked or unlocked. 5) Do not open any doors for anyone. 6) Keep exterior trash bin areas free and clear of debris. FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: 1) Wastebaskets, ashtrays, and recycling containers — Empty all interior and exterior receptacles, clean out debris and eliminate any odors, and install new liners where GS -15-16-31 27 appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting — Dust all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt -- desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors — Clean all glass and mirrors below 8 feet -- partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors -- to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Vacuum and spot clean carpets; damp -mop marble, ceramic and composite tile surfaces with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — Clean and sanitize surfaces 9) Toilets and urinals — Clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel b. Weekly: 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces c. Monthly: 1) Floors --Clean, strip, and wax composition and tile floors (remove residue from baseboards) 2) Equipment Rooms -- Clean, sweep, and wet mop 3) Restrooms --Wash and sanitize tile walls d. Quarterly: 1) Equipment Rooms --Clean, strip, and wax electrical, phone, mechanical, and janitorial rooms floors e. As Needed: 1) Replace toilet and urinal deodorizers. 2) Window washing as defined in Item Hof Section VIII DISPOSAL PROCEDURES AND CLEANING DEFINITIONS. 3) Contractor Supervisor walk-through with City's authorized representative. GS -15-16-31 28 Metrolinks and Transit Facilities SCOPE Contractor shall perform the following specified services throughout the entire premises at each Metrolink facility referenced per this Exhibit. Premises at each location shall include all restrooms, snack / coffee / vending areas, the bus and / or train loading platforms and associated pedestrian walkways and ticketing areas, a security office and all electrical, mechanical, and janitorial rooms. Cleaning services provided within restrooms and offices shall include all interior walls, ceilings, and floors. Exterior cleaning shall include all perimeter walkways, benches and stairways, and all areas immediately surrounding the restrooms and vending / snack areas, as well as the emptying of all trash cans, the sweeping of stairways and walkways, wiping down of benches and directories. Refer to the attached site plans for exact description of exterior areas to be cleaned. Transit facilities to be cleaned per this agreement include the following locations: Soledad Metrolink Station 22122 Soledad Canyon Road Approximate square footage: Interior: 895 square feet Exterior / Platform Areas: 3,865 square feet Jan Heidt Newhall Metrolink Station 24300 Railroad Avenue Approximate square footage: Interior: 500 square feet Exterior / Platform Areas: 1,025 square feet McBean Transfer Station 24375 Valencia Boulevard Approximate square footage Via Princessa Station 19201 Via Princessa Approximate square footage GENERAL Interior: 527 square feet Exterior / Platform Areas: 4,000 square feet Interior: 1,100 square feet Exterior / Platform Areas: 605 square feet a. Schedule: All cleaning services shall be performed during the nights and times detailed below.. No nightly services, except for required make-up work, need be performed on Sunday, or designated holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas, unless otherwise directed by City. This schedule may be modified from time to time. City will notify contractor if changes become necessary. Nightly cleaning operations to be performed as indicated below: Soledad Station: Between 10:00 p.m. and 4:00 a.m., Monday through Friday. Jan Heidt Newhall Station: Between 10:00 p.m. and 4:00 a.m., Monday through Saturday McBean Transfer Station: Between 10:00 p.m. and 4:00 a.m., Monday through Sunday Via Princessa Station: Between 10:00 p.m. and 4:00 a.m., Monday through Friday b. Pricing: Price quoted shall include all costs to provide all services requested herein at the frequency described for each location referenced. GS -15-16-31 29 c. Recycling and Trash Disposal: Each location shall have containers specifically designated for recycling. Contractor shall remove all trash and recyclable materials each day and deposit them into the designated recycling area for each location as follows: Soledad Metrolink Station — Recycling bin available on-site Jan Heidt Newhall Metrolink Station — Recycling bin available at Soledad Metrolink Station McBean Transfer Station — Recycling bin available at City Hall building Via Princessa Metrolink Station — Recycling bin available at Soledad Metrolink Station FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: 1) Wastebaskets, ashtrays, and recycling containers — all interior and exterior receptacles are to be emptied, cleaned of debris and odors, and new liners installed where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Public Phone and Vending Machine areas — clean fixtures/machines and the surrounding area 3) Glass and mirrors -- all glass and mirrors below 8 feet, including but not limited to partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors are to be cleaned to a steak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors — all concrete surfaces shall be damped -mopped with a detergent disinfectant, leaving no residue; sweep walkways, stairways, and platform areas 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — clean and sanitize surfaces 9) Toilets and urinals — clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 12) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel b. Monthly: 1) Equipment Rooms — Clean, sweep, and wet -mop electrical and utility rooms 2) Window Glass— Clean all the glass in the shelters of the platform area 3) Dusting -- Dust high areas, sills, ledges, molding, pictures, etc c. As Needed: 1) Replace toilet and urinal deodorizers. 2) Removal of any foreign material stuck to ceilings, floors and walls. 3) Clean exterior walls and tops of bike lockers. 4) Pressure wash all platform and waiting areas 5) Contractor Supervisor walk-through with City building personnel GS -15-16-31 30 Transit Maintenance Facility 28250 Constellation Road Santa Clarita, CA 91355 SCOPE Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, elevator cabs, passage ways, and, janitorial, and utility areas. Contractor shall render cleaning of all lunch areas, and other areas unless specifically excluded in writing. The Transit Maintenance Facility (TMF) houses the City's municipal offices for the Santa Clarita Transit operation. This includes the Transit Division of the Administrative Services Department, the bus operator contractor and the bus drivers. In addition, this facility operates on a 21 -hour day; therefore, Contractor may encounter some limitations as far as what times certain portions of the building will be available for cleaning. The average daily number of occupants working in the TMF is estimated to be 176 persons, further, it is estimated the number of visitors to this building is at least 20 persons, but occasionally large groups tour the facility during normal business hours only. The city understands a better program of janitorial maintenance may require Day Porter services. GENERAL a. Schedule: All cleaning services shall be performed between the hours of 6:00 p.m. and 1:00 a.m. No services are required to be performed on New Year's Day, unless otherwise and specifically requested by an authorized City Representative. The City may modify or change the permanent schedule by submitting a written notice no less than ten days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this facility is 28,560 square feet. The gross square footage includes all office areas, lobbies, restrooms, hallways, janitorial storage rooms, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned and will exclude square footage for any vacant offices or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of ten days in advance of any permanent changes to the total area cleaned under the term of this contract. c. Special Procedures: 1) General: a) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. b) Close and lock all tenant doors and turn off lights when cleaning of each suite is completed. c) Leave each interior office door as found upon entering: open or closed, and locked or unlocked. d) Entrance doors to each suite are to always remain closed and locked during cleaning. e) Do not open any doors for anyone at any time. f) Notify authorized City representative when additional paper supplies are needed. g) Keep areas around exterior trash and recycling bins free and clear of debris. h) Do not prop building doors open at any time during the evening. GS -15-16-31 31 FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: 1) Wastebaskets, ashtrays, and recycling containers — Empty all interior and exterior receptacles, clean out debris and eliminate any odors, and install new liners where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting — Dust all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt -- desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors — Clean all glass and mirrors below 8 feet -- partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors -- to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Vacuum and spot clean carpets; damp -mop marble, ceramic and composite tile surfaces with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — Clean and sanitize surfaces 9) Toilets and urinals (flush -type) — Clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Urinals (waterless -type) — flush waterless urinals with COLD water using container supplied by the City; the interior surface shall be cleaned using the mixed Ecoblue booster spray solution supplied by the City; the exterior surface of the urinal shall be wiped down with a lint -free cloth. No detergent of any kind shall be used to clean waterless urinals. 11) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 12) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 13) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 14) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel b. Weekly: 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces C. Monthly: 1) Floors -- Clean, strip, and wax composition and tile floors (remove residue from baseboards) 2) Equipment Rooms -- Clean, sweep, and wet mop 3) Restrooms --Wash and sanitize tile walls GS -15-16-31 32 d. As Needed: 1) Replace toilet and urinal deodorizers 2) Window washing as defined in Item H of Section VIII DISPOSAL PROCEDURES AND CLEANING DEFINITIONS 3) Contractor Supervisor walk-through with City's authorized representative GS -15-16-31 33 Jo Anne Darcy Library 18601 Soledad Canyon Road Santa Clarita, CA 91351 SCOPE Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, lunchrooms, meeting rooms, elevator cabs, passageways, electrical, janitorial, mechanical, and utility areas. Trash and/or recycling containers located in the parking lots or our surrounding areas shall be emptied daily. All cleaning products must be LEED approved Green Seal products. Contractor shall supply and replenish all necessary supplies such as hand towels, toilet paper, soap, etc., daily. A sufficient supply is to be provided until the next servicing day (Contractor is responsible to monitor/evaluate the needs of the library and provide sufficient supplies). Contractor shall leave an adequate supply of janitorial supplies on sight such as brooms, mops, buckets, etc. GENERAL a. Schedule: All cleaning services shall be performed seven nights per week, Monday through Sunday, between the hours of 8:00 p.m. and 5:00 a.m. No regular services are required to be performed on holidays (see holiday schedule) unless otherwise and specifically requested by an authorized City representative. The City may modify or change the permanent schedule by submitting a written notice no less than 10 days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this facility is 12,864 sq. ft. Gross square footage includes all office areas, lobbies, restrooms, stairwells, janitorial storage rooms, elevators, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned, and will exclude square footage for any vacant suites or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of 10 days in advance of any permanent changes to the total area cleaned under the term of this contract. c. Special Procedures: 1) Turn off security alarm upon entrance and reset the alarm upon exit of building. 2) Follow established procedure for key check out. 3) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. 4) Turn off lights when leaving, unless otherwise noted. 5) Leave each interior office door as found upon entering: open or closed, locked or unlocked. 6) Entrance doors to each suite are to always remain closed and locked during cleaning. 7) Do not open any doors for anyone at any time. 8) Notify authorized City representative when additional paper supplies are needed. 9) Keep exterior trash and recycling bins free and clear of debris. 10) Keep book drops interior free and clear of debris. 11) Do not prop exterior building doors open at any time during the evening. GS -15-16-31 34 FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: 1) Wastebaskets, ashtrays, and recycling containers — all interior and exterior receptacles are to be emptied, cleaned of debris and odors, and new liners installed where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting -- all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt, such as desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors -- all glass and mirrors below 8 feet, including but not limited to partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors are to be cleaned to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Carpets shall be vacuumed and spot cleaned; marble, ceramic and composite tile surfaces shall be damped -mopped with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — clean and sanitize surfaces 9) Toilets and urinals — clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Graffiti -- Remove graffiti from partitions, walls, etc. Report any graffiti non - removable to Branch Manager. 14) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel b. Weekly: 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces 5) Book Drops -- Clean book drops in entry way and parking lot C. Monthly: 1) Floors — clean, strip and wax composition and ceramic tile floors (remove residue from baseboards) 2) Equipment Rooms -- cleaned, swept, and wet mopped 3) Restrooms -- wash and sanitize tile walls GS -15-16-31 35 d. Quarterly: 1) Furniture -- Shampoo upholstered furniture and clean plastic and vinyl covered chairs. e. Semi-annually: 1) Air Vents — remove all vents, cleaning thoroughly by vacuuming and washing with appropriate cleaning materials 2) Windows -- clean window glass, frames, sills, ledges, and shades f. Annually: 1) Light Fixtures — remove protective covers/lenses, clean thoroughly using appropriate cleaning materials. g. As Needed: 1) Dust and clean thoroughly all window shades using appropriate cleaning materials. 2) Shampoo and remove stains thoroughly from all upholstered furniture using appropriate cleaning materials for various upholstery types. 3) Replace toilet and urinal deodorizers. 4) Contractor supervisor walk-through with City's authorized representative. GS -15-16-31 36 Old Town Newhall Library 24500 Main Street Santa Clarita, CA 91321 SCOPE Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, lunchrooms, meeting rooms, elevator cabs, passageways, electrical, janitorial, mechanical, and utility areas. Trash and/or recycling containers located in the parking lots or our surrounding areas shall be emptied daily. All cleaning products must be LEED approved Green Seal products. Contractor shall supply and replenish all necessary supplies such as hand towels, toilet paper, soap, etc., daily. A sufficient supply is to be provided until the next servicing day (Contractor is responsible to monitor/evaluate the needs of the library and provide sufficient supplies). Contractor shall leave an adequate supply of janitorial supplies on sight such as brooms, mops, buckets, etc. GENERAL a. Schedule: All cleaning services shall be performed seven nights per week, Monday through Sunday, between the hours of 8:00 p.m. and 5:00 a.m. No regular services are required to be performed on holidays (see holiday schedule) unless otherwise and specifically requested by an authorized City representative. The City may modify or change the permanent schedule by submitting a written notice no less than 10 days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this facility is 30,000 sq. ft. Gross square footage includes all office areas, lobbies, restrooms, stairwells, janitorial storage rooms, elevators, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned, and will exclude square footage for any vacant suites or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of 10 days in advance of any permanent changes to the total area cleaned under the term of this contract. C. Special Procedures: 1) Turn off security alarm upon entrance and reset the alarm upon exit of building. 2) Follow established procedure for key check out. 3) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. 4) Turn off lights when leaving, unless otherwise noted. 5) Leave each interior office door as found upon entering: open or closed, locked or unlocked. 6) Entrance doors to each suite are to always remain closed and locked during cleaning. 7) Do not open any doors for anyone at any time. 8) Notify authorized City representative when additional paper supplies are needed. 9) Keep exterior trash and recycling bins free and clear of debris. 10) Keep book drops interior free and clear of debris. 11) Do not prop exterior building doors open at any time during the evening. GS -15-16-31 37 FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: b. Weekly: 1) Wastebaskets, ashtrays, and recycling containers — all interior and exterior receptacles are to be emptied, cleaned of debris and odors, and new liners installed where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting -- all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt, such as desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors -- all glass and mirrors below 8 feet, including but not limited to partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors are to be cleaned to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Carpets shall be vacuumed and spot cleaned; marble, ceramic and composite tile surfaces shall be damped -mopped with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — clean and sanitize surfaces 9) Toilets and urinals — clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Graffiti -- Remove graffiti from partitions, walls, etc. Report any graffiti non -removable to Branch Manager. 14) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces 5) Book Drops -- Clean book drops in entry way and parking lot c. Monthly: 1) Floors — clean, strip and wax composition and ceramic tile floors (remove residue from baseboards) 2) Equipment Rooms -- cleaned, swept, and wet mopped 3) Restrooms -- wash and sanitize tile walls GS -15-16-31 38 d. Quarterly: 1) Furniture -- Shampoo upholstered furniture and clean plastic and vinyl covered chairs. e. Semi-annually: 1) Air Vents —remove all vents, cleaning thoroughly by vacuuming and washing with appropriate cleaning materials 2) Windows -- clean window glass, frames, sills, ledges, and shades f. Annually: 1) Light Fixtures — remove protective covers/lenses, clean thoroughly using appropriate cleaning materials. g. As Needed: 1) Dust and clean thoroughly all window shades using appropriate cleaning materials. 2) Shampoo and remove stains thoroughly from all upholstered furniture using appropriate cleaning materials for various upholstery types. 3) Replace toilet and urinal deodorizers. 4) Contractor supervisor walk-through with City's authorized representative. GS -15-16-31 39 Valencia Library 23743 Valencia Boulevard Santa Clarita, CA 91355 SCOPE Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, lunchrooms, meeting rooms, elevator cabs, passageways, electrical, janitorial, mechanical, and utility areas. Trash and/or recycling containers located in the parking lots or our surrounding areas shall be emptied daily. All cleaning products must be LEED approved Green Seal products. Contractor shall supply and replenish all necessary supplies such as hand towels, toilet paper, soap, etc., daily. A sufficient supply is to be provided until the next servicing day (Contractor is responsible to monitor/evaluate the needs of the library and provide sufficient supplies). Contractor shall leave an adequate supply of janitorial supplies on sight such as brooms, mops, buckets, etc. GENERAL a. Schedule: All cleaning services shall be performed seven nights per week, Monday through Sunday, between the hours of 8:00 p.m. and 5:00 a.m. No regular services are required to be performed on holidays (see holiday schedule) unless otherwise and specifically requested by an authorized City representative. The City may modify or change the permanent schedule by submitting a written notice no less than 10 days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this facility is 23,966 sq. ft. Gross square footage includes all office areas, lobbies, restrooms, stairwells, janitorial storage rooms, elevators, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned, and will exclude square footage for any vacant suites or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of 10 days in advance of any permanent changes to the total area cleaned under the term of this contract. c. Special Procedures: 1) Turn off security alarm upon entrance and reset the alarm upon exit of building. 2) Follow established procedure for key check out. 3) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. 4) Turn off lights when leaving, unless otherwise noted. 5) Leave each interior office door as found upon entering: open or closed, locked or unlocked. 6) Entrance doors to each suite are to always remain closed and locked during cleaning. 7) Do not open any doors for anyone at any time. 8) Notify authorized City representative when additional paper supplies are needed. 9) Keep exterior trash and recycling bins free and clear of debris. 10) Keep book drops interior free and clear of debris. 11) Do not prop exterior building doors open at any time during the evening. GS -15-16-31 40 FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: b. Weekly: 1) Wastebaskets, ashtrays, and recycling containers — all interior and exterior receptacles are to be emptied, cleaned of debris and odors, and new liners installed where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting -- all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt, such as desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors -- all glass and mirrors below 8 feet, including but not limited to partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors are to be cleaned to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Carpets shall be vacuumed and spot cleaned; marble, ceramic and composite tile surfaces shall be damped -mopped with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — clean and sanitize surfaces 9) Toilets and urinals — clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Graffiti -- Remove graffiti from partitions, walls, etc. Report any graffiti non - removable to Branch Manager. 14) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces 5) Book Drops -- Clean book drops in entry way and parking lot c. Monthly: 1) Floors — clean, strip and wax composition and ceramic tile floors (remove residue from baseboards) GS -15-16-31 41 2) Equipment Rooms -- cleaned, swept, and wet mopped 3) Restrooms -- wash and sanitize tile walls d. Quarterly: 1) Furniture -- Shampoo upholstered furniture and clean plastic and vinyl covered chairs. e. Semi-annually: 1) Air Vents — remove all vents, cleaning thoroughly by vacuuming and washing with appropriate cleaning materials 2) Windows -- clean window glass, frames, sills, ledges, and shades f. Annually: 1) Light Fixtures — remove protective covers/lenses, clean thoroughly using appropriate cleaning materials. g. As Needed: 1) Dust and clean thoroughly all window shades using appropriate cleaning materials. 2) Shampoo and remove stains thoroughly from all upholstered furniture using appropriate cleaning materials for various upholstery types. 3) Replace toilet and urinal deodorizers. 4) Contractor supervisor walk-through with City's authorized representative. GS -15-16-31 42 Santa Clarita Business Incubator 22704 9th Street Santa Clarita, CA 91321 SCOPE Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, lunchrooms, meeting rooms, passageways, electrical, janitorial, mechanical, and utility areas. Trash and/or recycling containers located in the parking lots or our surrounding areas shall be emptied daily. All cleaning products must be LEED approved Green Seal products. Contractor shall supply and replenish all necessary supplies such as hand towels, toilet paper, soap, etc., daily. A sufficient supply is to be provided until the next servicing day (Contractor is responsible to monitor/evaluate the needs of the library and provide sufficient supplies). Contractor shall leave an adequate supply of janitorial supplies on site, such as brooms, mops, buckets, etc. GENERAL a. Schedule: All cleaning services shall be performed five nights per week, Monday through Friday, between the hours of 8:00 p.m. and 5:00 a.m. No regular services are required to be performed on Saturdays, Sundays, or holidays (see holiday schedule) unless otherwise and specifically requested by an authorized City representative. The City may modify or change the permanent schedule by submitting a written notice no less than 10 days in advance. b. Pricing: Price quoted shall be for monthly service and shall include all services requested herein. Total area to be cleaned in this facility is 4,842 sq. ft. Gross square footage includes all office areas, lobbies, restrooms, janitorial storage rooms, etc. In the event any portion of this building will not be cleaned during any full month period, the monthly payment will be made for the actual number of square feet cleaned, and will exclude square footage for any vacant suites or any other area the City may occasionally request not to be cleaned. City shall notify Contractor in writing a minimum of 10 days in advance of any permanent changes to the total area cleaned under the term of this contract. c. Special Procedures: 1) Turn off security alarm upon entrance and reset the alarm upon exit of building. 2) Follow established procedure for key check out. 3) Review and initial daily log of tenant complaints and specific cleaning messages from the City's designated representative. 4) Turn off lights when leaving, unless otherwise noted. 5) Leave each interior office door as found upon entering: open or closed, locked or unlocked. 6) Entrance doors to each suite are to always remain closed and locked during cleaning. 7) Do not open any doors for anyone at any time. 8) Notify authorized City representative when additional paper supplies are needed. 9) Keep exterior trash and recycling bins free and clear of debris. 10) Do not prop exterior building doors open at any time during the evening. GS -15-16-31 43 FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Daily: b. Weekly: 1) Wastebaskets, ashtrays, and recycling containers — Empty all interior and exterior receptacles, clean out debris and eliminate any odors, and install new liners where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting — Dust all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt -- desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors — Clean all glass and mirrors below 8 feet -- partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors -- to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Vacuum and spot clean carpets; damp -mop marble, ceramic and composite tile surfaces with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — Clean and sanitize surfaces 9) Toilets and urinals — Clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel 1) Floors — Clean all edges, corners, baseboards, and chair mats; sweep and wet mop exterior decks; flush all floor drains with hot water and sanitize floor area 2) Walls — Remove all cobwebs, fingerprints, and stray marks from vertical surfaces — switch plates, cabinet fronts, drawers, and doors, frames; vacuum window drapes and blinds 3) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. 4) Furniture — Clean soils marks from hard and soft surfaces; vacuum all upholstered surfaces c. Monthly: 1) Floors -- Clean, strip, and wax composition and tile floors (remove residue from baseboards) 2) Equipment Rooms -- Clean, sweep, and wet mop 3) Restrooms -- Wash and sanitize tile walls GS -15-16-31 44 d. Quarterly: 1) Furniture -- Shampoo upholstered furniture and clean plastic and vinyl covered chairs. e. Semi-annually: 1) Air Vents —remove all vents, cleaning thoroughly by vacuuming and washing with appropriate cleaning materials 2) Windows --clean window glass, frames, sills, ledges, and shades f. Annually: 1) Light Fixtures — remove protective covers/lenses, clean thoroughly using appropriate cleaning materials. g. As Needed: 1) Dust and clean thoroughly all window shades using appropriate cleaning materials. 2) Shampoo and remove stains thoroughly from all upholstered furniture using appropriate cleaning materials for various upholstery types. 3) Replace toilet and urinal deodorizers. 4) Contractor supervisor walk-through with City's authorized representative. GS -15-16-31 45 SCVTV CHANNEL 20 STUDIOS 2250514 1h Street Unit E Santa Clarita, CA. 91321 SCOPE Contractor shall perform the specified services throughout the entire premises, including all office space, lobbies, corridors, stairways, entry doors, restrooms, elevator cabs, passage ways, and, janitorial, and utility areas. Contractor shall render cleaning of all lunch areas, and other areas unless specifically excluded in writing. GENERAL a. Schedule: All cleaning services shall be performed one night (Tuesday) per week. No nightly services, except for required make-up work, need be performed on Saturday, Sunday, or designated holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas, unless otherwise directed by City. This schedule may be modified from time to time. City will notify contractor if changes become necessary. Nightly cleaning operations to be performed as indicated below: b. Pricing: Price quoted shall include all costs to provide all services requested herein on a monthly basis. FREQUENCY OF PERFORMANCE/REQUIRED SERVICES a. Weekly: 1) Wastebaskets, ashtrays, and recycling containers — Empty all interior and exterior receptacles, clean out debris and eliminate any odors, and install new liners where appropriate. Items not in wastebaskets and/or recycling containers that are not clearly marked as trash should not be removed and/or discarded. Any food or other items are to be left alone. 2) Dusting — Dust all horizontal surfaces that can be reached without a ladder with a treated dust cloth or mitt -- desks, cabinets, blinds, thermostats, etc. No feather dusters are to be used. Papers and folders left on desks or cabinet tops are not to be moved or otherwise disturbed. 3) Glass and mirrors — Clean all glass and mirrors below 8 feet -- partition glass walls, glass windows, glass doors, glass tabletops, restroom mirrors -- to a streak -free appearance 4) Sinks and drinking fountains -- Clean and sanitize all surfaces 5) Floors -- Vacuum and spot clean carpets; damp -mop marble, ceramic and composite tile surfaces with a detergent disinfectant, leaving no residue 6) Dispensers — Clean and fill toilet tissue holders, seat cover containers, soap dispensers, towel dispensers, and sanitary vending dispensers to capacity each day 7) Walls -- Clean all walls removing marks, dust, and debris 8) Partitions — Clean and sanitize surfaces 9) Toilets and urinals — Clean and sanitize using detergent disinfectant, beginning with the seat and working down. 10) Metal surfaces -- Wipe down and polish all metalwork to a uniformly bright and clean appearance GS -15-16-31 46 11) Conference Rooms -- Clean presentation boards and replace chairs neatly around conference table 12) Appliances -- Clean exterior of refrigerators and microwaves to a clean and shiny appearance 13) Quality Control -- Contractor Supervisor walk-through with assigned cleaning personnel b. Monthly: 1) Equipment Rooms -- Clean, sweep, and wet mop 2) Dusting — Dust all high horizontal surfaces — sills, ledges, molding, pictures, etc. c. As Needed: 1) Replace toilet and urinal deodorizers. 2) Removal of any foreign material stuck to ceilings, floors and walls. 3) Contractor Supervisor walk-through with City building personnel. GS -15-16-31 47 REFERENCE SHEET Bidder shall provide five (5) references with each referenced facility being located within thirty (30) miles from Santa Clarita, California. References shall include at least One (1) Class A, professional office building; three (3) references must be of a type of facility similar in nature to the locations visited during the mandatory walkthrough, with the remaining reference being of any type facility bidder chooses. A response for each question below is required for each reference submitted. Business name or other facility identification: CB Richard Ellis - Portfolio Award - 16 Properties Facility address 8550 Balboa Blvd., Suite 217, Northridge, CA 91325 Other (Please describe fully): Servicon provides full janitorial and day porter services to 16 Class A Office Buildings for CBRE. GS -15-16-31 50 Contract manager / contact name & phone number Madai De la Fuente (818) 894-0099 Class A Profession Office Buildings Type of facility /use Total Area (Sq. Ft.) 1.9 Million (16 Buildings) Period facility cleaned by your company: From: 2005 To: Present Average Daily Occupants & Visitors: 1-50 51 —125 126-400 X Indicate which of the services below were provided by your company for this reference, the frequency for each item and if provided routinely under contract, or as an additional service. Service Included (Yes/No) Freauencv Contract or Additional Dusting / Vacuum X Daily Contract X Daily Contract Mopping Waxing X Periodic Contract Speed Buffing X Periodic Contract Carpet Cleaning X Periodic Contract Windows / Blinds X Periodic Contract Trash Removal X Daily Contract Recycling X Daily Contract Outside Restrooms X Daily Contract Walkways Other (Please describe fully): Servicon provides full janitorial and day porter services to 16 Class A Office Buildings for CBRE. GS -15-16-31 50 REFERENCE SHEET Bidder shall provide five (5) references with each referenced facility being located within thirty (30) miles from Santa Clarita, California. References shall include at least One (1) Class A, professional office building; three (3) references must be of a type of facility similar in nature to the locations visited during the mandatory walkthrough, with the remaining reference being of any type facility bidder chooses. A response for each question below is required for each reference submitted. County of L.A, Michael D. Antonovich Antelope Valley Courthouse Business name or other facility identification: Facility address 42011 4th Street West, Lancaster, CA 93534 Contract manager / contact name & phone number Debra Brinkman (661) 483-5532 Court Complex Type of facility /use Total Area (Sq. Ft.) 382,000 Period facility cleaned by your company: From: 2012 To: Present Average Daily Occupants & Visitors: 1-50 51 —125 126 — 400 X Indicate which of the services below were provided by your company for this reference, the frequency for each item and if provided routinely under contract, or as an additional service. Service Included (Yes/No) Frequency Contract or Additional Dusting / Vacuum X Daily Contract Mopping X Daily Contract Waxing X Periodic Contract Speed Buffing X Periodic Contract Carpet Cleaning X Periodic Contract Windows / Blinds X Periodic Contract Trash Removal X Daily Contract Recycling X Daily Contract Outside Restrooms Walkways X Daily Contract Other (Please describe fully): Servicon provides janitorial and day porter services to 382,000 square feet. Servicon employs a total staff of 6 regular custodians, 2 utility workers, 1 day porter, 1 supervisor and 1 project manager. GS -15-16-31 48 REFERENCE SHEET Bidder shall provide five (5) references with each referenced facility being located within thirty (30) miles from Santa Clarita, California. References shall include at least One (1) Class A, professional office building; three (3) references must be of a type of facility similar in nature to the locations visited during the mandatory walkthrough, with the remaining reference being of any type facility bidder chooses. A response for each question below is required for each reference submitted. Business name or other facility identification: County of Los Angeles. LAC + USC Medical Center Facility address 1200 N. State St., Los Angeles, CA 90033 Contract manager / contact name & phone number Peter Teodoro (3231226-4849 Type of facility / use Medical Center Total Area (Sq. Ft.) 1.000.000 Period facility cleaned by your company: From: 2011 To: Present Average Daily Occupants & Visitors: 1-50 51 —125 126-400 X Indicate which of the services below were provided by your company for this reference, the frequency for each item and if provided routinely under contract, or as an additional service. Service Included (Yes/No) Frequency Contract or Additional Dusting / Vacuum X Daily Contract Mopping X Daily Contract Waxing X Periodic Contract Speed Buffing X Periodic Contract Carpet Cleaning X Periodic Contract Periodic Windows / Blinds X Contract Trash Removal X Daily Contract Recycling X Daily Contract Outside Restrooms Walkways X Daily Contract Other (Please describe fully): Description of Services: Servicon provides 7 -day per week janitorial services to 1,000,000 square feet. Servicon employs a staff 64 Housekeepers, 15 utility workers responsible for floor care, pressure washing and parking lot cleaning, 5 supervisors and 1 project manager. GS -15-16-31 49 REFERENCE SHEET Bidder shall provide five (5) references with each referenced facility being located within thirty (30) miles from Santa Clarita, California. References shall include at least One (1) Class A, professional office building; three (3) references must be of a type of facility similar in nature to the locations visited during the mandatory walkthrough, with the remaining reference being of any type facility bidder chooses. A response for each question below is required for each reference submitted. Business name or other facility identification: Northrop Grumman - Portfolio Award Facility address 101 Continental Blvd., EI Segundo, CA 90245 Contract manager / contact name & phone number Kevin Galton, (310) 524-5638 Aerospace Campuses with restricted areas 14 Million (8 full campuses) Type of facility / use Total Area (Sq. Ft.) 1973 Present Period facility cleaned by your company: From: To: X Average Daily Occupants & Visitors: 1-50 51 —125 126-400 Indicate which of the services below were provided by your company for this reference, the frequency for each item and if provided routinely under contract, or as an additional service. Service Included (Yes/No) Freauencv Contract or Additional X Daily Contract Dusting / Vacuum X Daily Contract Mopping X Periodic Contract Waxing X Periodic Contract Speed Buffing X Periodic Contract Carpet Cleaning X Periodic Contract Windows /Blinds X Daily Contract Trash Removal X Daily Contract Recycling X Daily Contract Outside Restrooms X Daily Contract Walkways Other (Please describe fully): Servicon provides Facility Maintenance, Custodial, Cleanroom, Security Escort, Moving, Mailroom and Other Support Services to eight (8) NGC properties covering 14 million cleanable square feet: Palmdale, Space Park, EI Segundo, Rancho Bernardo, Rancho Carmel, San Diego, Huntsville and Woodland Hills. GS -15-16-31 51 REFERENCE SHEET Bidder shall provide five (5) references with each referenced facility being located within thirty (30) miles from Santa Clarita, California. References shall include at least One (1) Class A, professional office building; three (3) references must be of a type of facility similar in nature to the locations visited during the mandatory walkthrough, with the remaining reference being of any type facility bidder chooses. A response for each question below is required for each reference submitted. Business name or other facility identification: Exxon Mobile Refinery Facility address 3700 W. 190th St., Torrance, CA 90504 Other (Please describe fully): Servicon provides Janitorial, Day Porter, Laundry Service, Mat Service, Coffee Service, Mailroom Service GS -15-16-31 52 Contract manager / contact name & phone number Patty O"Reilly (310) 212-2909 Type of facility /use Major Oil Refinery Total Area (Sq. Ft.) 75 Acres Period facility cleaned by your company: From: 1997 To: Present Average Daily Occupants & Visitors: 1-50 51 —125 126-400 X Indicate which of the services below were provided by your company for this reference, the frequency for each item and if provided routinely under contract, or as an additional service. Service Included (Yes/No) Freauencv Contract or Additional Dusting / Vacuum X Daily Contract X Daily Contract Mopping Waxing X Periodic Contract Speed Buffing X Periodic Contract Carpet Cleaning X Periodic Contract X Periodic Contract Windows /Blinds Trash Removal X Daily Contract Recycling X Daily Contract Outside Restrooms X Daily Contract X Daily Contract Walkways Other (Please describe fully): Servicon provides Janitorial, Day Porter, Laundry Service, Mat Service, Coffee Service, Mailroom Service GS -15-16-31 52 BID SECURITY FORMS FOR CHECK OR BOND TO ACCOMPANY BID NOTE: The following form shall be used in case check accompanies bid. Accompanying this Proposal is a `certified/cashier's check payable to the order of the City of Santa Clarita for: dollars ($ ), this amount being not less than ten percent (10%) of the total amount of the bid. The proceeds of this check shall become the property of said AGENCY provided this Proposal shall be accepted by said AGENCY through action of its legally constituted contracting authorities, and the undersigned shall fail to execute a contract and furnish the required bonds within the stipulated time; otherwise, the check shall be returned to the undersigned. Project Name: GS -15-16-31 Janitorial Services Bidder's Signature CONTRACTOR Address City, State, Zip Code Delete the inapplicable work. NOTE: If the bidder desires to use a bond instead of a check, the following form shall be executed. The sum of this bond shall be not less than ten percent (10%) of the total amount of the bid. GS -15-16-31 53 PROPOSAL GUARANTEE BID BOND GS -15-16-31 Janitorial Services City of Santa Clarita, California KNOW ALL MEN BY THESE PRESENTS that as BIDDER, and as SURETY, are held and firmly bound unto the City of Santa Clarita, as AGENCY, in the penal sum of dollars ($ ), which is ten percent (10%) of the total amount bid by BIDDER to AGENCY for the above -stated project, for the payment of which sum, BIDDER and SURETY agree to be bound, jointly and severally, firmly by these presents. THE CONDITIONS OF THIS OBLIGATION ARE SUCH that, whereas BIDDER is about to submit a bid to AGENCY for the above -stated project, if said bid is rejected, or if said bid is accepted and the contract is awarded and entered into by BIDDER in the manner and time specified, then this obligation shall be null and void, otherwise it shall remain in full force and effect in favor of AGENCY. IN WITNESS WHEREAS, the parties hereto have set their names, titles, hands, and seals, this day of , 20_ BIDDER SURETY* Subscribed and sworn to this NOTARY PUBLIC day of 20_ *Provide BIDDER and SURETY name, address, and telephone number and the name, title, address, and telephone number for authorized representative. IMPORTANT - Surety Companies executing Bonds must appear on the Treasury Department's most current list (Circular 570, as amended) and be authorized to transact business in the State where the project is located. GS -15-16-31 54 FAITHFUL PERFORMANCE BOND GS -15-16-31 Janitorial Services City of Santa Clarita, California KNOW ALL MEN BY THESE PRESENTS that as CONTRACTOR, AND as SURETY, are held and firmly bound unto the City of Santa Clarita, as AGENCY, in the penal sum of dollars ($ ), which is one -hundred (100%) percent of the total amount for the above -stated project, for the payment of which sum, CONTRACTOR and SURETY agree to be bound, jointly and severally, firmly by these presents. For service contracts of a continuing nature, the bond shall be in the amount equal to the amount of the initial contract term. Thereafter, the bond shall be in an amount equal to the annual value of such contract. The term of the bond shall cover the initial contract term. Thereafter, CONTRACTOR and SURETY must submit a new or renewed bond covering each subsequent annual renewal of the contract. THE CONDITIONS OF THIS OBLIGATION ARE SUCH that, whereas CONTRACTOR has been awarded and is about to enter into the annexed Contract Agreement with AGENCY for the above -stated project, if CONTRACTOR faithfully performs and fulfills all obligations under the contract documents in the manner and time specified therein, then this obligation shall be null and void, otherwise it shall remain in full force and effect in favor of AGENCY; provided that any alterations in the obligation or time for completion made pursuant to the terms of the contract documents shall not in any way release either CONTRACTOR or SURETY, and notice of such alterations is hereby waived by SURETY. IN WITNESS WHEREOF, the parties hereto have set their names, titles, hands, and seals, this day of , 20_ CONTRACTOR* SURETY* Subscribed and sworn to this 20 NOTARY PUBLIC day of * Provide CONTRACTOR/SURETY name, address, and telephone number and the name, title, address, and telephone number of authorized representative. GS -15-16-31 55 D. SAMPLE CONTRACT MAINTENANCE AGREEMENT (SAMPLE) BETWEEN THE CITY OF SANTA CLARITA AND FOR THIS MAINTENANCE AGREEMENT ("Agreement") is made by and between the CITY OF SANTA CLARITA, a general law city and municipal corporation ("CITY") and , ("CONTRACTOR"). The Parties agree as follows: 1. CONSIDERATION. A. As partial consideration, CONTRACTOR agrees to perform the work listed in the SCOPE OF SERVICES, below; and B. As additional consideration, CONTRACTOR and CITY agree to abide by the terms and conditions contained in this Agreement; and C. As additional consideration, CITY agrees to pay CONTRACTOR on a basis an amount set forth in the attached Exhibit " 5 1 which is incorporated by reference, for CONTRACTOR's services. CITY will pay such amount promptly, but not later than thirty (30) days after receiving CONTRACTOR's invoice. 2. TERM. The term of this Agreement will be from 120 , to 120 The Agreement may be renewed upon mutual consent of the parties. 3. SCOPE OF SERVICES. A. CONTRACTOR will perform services listed in the attached Exhibit " B. CONTRACTOR will, in a workmanlike manner, furnish all of the labor, technical, administrative, professional and other personnel, all supplies and materials, equipment, printing, vehicles, transportation, office space and facilities, and all tests, testing and analyses, calculation, and all other means whatsoever, except as herein otherwise expressly specified to be furnished by CITY, necessary or proper to perform and complete the work and provide the professional services required of CONTRACTOR by this Agreement. 4. PREVAILING WAGES. A. If required by applicable state law including, without limitation Labor Code §§ 1720 (as amended by AB 975 (2001)), 1771, 17745 1775, and 1776, CONTRACTOR must pay its workers prevailing wages. It is CONTRACTOR's responsibility to interpret and implement any prevailing wage requirements and CONTRACTOR agrees to pay any penalty or civil damages resulting from a violation of the prevailing wage laws. In accordance with Labor Code § 1773.2, copies of the prevailing rate of per diem wages are available upon request from CITY's Engineering Division or the website for State of California Prevailing Wage Determination at www.dir.ca.gov/DLSR/PWD. A copy of the prevailing rate of per diem wages must be posted at the job site. B. If this contract is subject to state prevailing wage requirements of the California Labor Code including Sections 1770 and 1773, and the City's California Department of Industrial Relations (DIR) approved Labor Compliance Program. All covered work GS -15-16-31 56 classifications required in performance of this contract will be subject to prevailing wage provisions. The Contractors and its subcontractors shall pay not less than the state wage rates. Contractor shall further adhere to the requirements contained in the City of Santa Clarita's Labor Compliance Program. A copy of the Labor Compliance Program is available for review upon request at the Office of the City Clerk. All pertinent state statues and regulations, including, but not limited to those referred to in this contract and in the City's Labor Compliance Program, are incorporated herein as though set forth in their entirety. Additionally, the Contractor is responsible for obtaining a current edition of all applicable state statues and regulations and adhering to the latest editions of such. C. Protection of Resident Workers The City of Santa Clarita actively supports the Immigration and Nationality Act (INA), which includes provisions addressing employment eligibility, employment verification, and nondiscrimination. Under the INA, employers may hire only persons who may legally work in the United States (i.e., citizens and nationals of the U.S.) and aliens authorized to work in the U.S. The employer must verify the identity and employment eligibility of anyone to be hired, which includes completing the Employment Eligibility Verification Form (1-9). The Contractor shall establish appropriate procedures and controls so no services or products under the Contract Documents will be performed or manufactured by any worker who is not legally eligible to perform such services or employment. 5. FAMILIARITY WITH WORK. A. By executing this Agreement, CONTRACTOR represents that CONTRACTOR has: Thoroughly investigated and considered the scope of services to be performed; and ii. Carefully considered how the services should be performed; and iii. Understands the facilities, difficulties, and restrictions attending performance of the services under this Agreement. B. If services involve work upon any site, CONTRACTOR warrants that CONTRACTOR has or will investigate the site and is or will be fully acquainted with the conditions there existing, before commencing the services hereunder. Should CONTRACTOR discover any latent or unknown conditions that may materially affect the performance of the services, CONTRACTOR will immediately inform CITY of such fact and will not proceed except at CONTRACTOR's own risk until written instructions are received from CITY. 6. INSURANCE. A. Before commencing performance under this Agreement, and at all other times this Agreement is effective, CONTRACTOR will procure and maintain the following types of insurance with coverage limits complying, at a minimum, with the limits set forth below: Type of Insurance Commercial general liability: Business automobile liability Workers compensation Limits (combined single) $1,000,000 $1,000,000 Statutory requirement B. Commercial general liability insurance will meet or exceed the requirements of ISO -CGL Form No. CG 00 01 11 85 or 88. The amount of insurance set forth above will be a combined single limit per occurrence for bodily injury, personal injury, and property damage for the policy coverage. Liability policies will be endorsed to name City, its GS -15-16-31 57 officials, and employees as "additional insureds" under said insurance coverage and to state that such insurance will be deemed "primary" such that any other insurance that may be carried by City will be excess thereto. Such insurance will be on an "occurrence," not a "claims made," basis and will not be cancelable or subject to reduction except upon thirty (30) days prior written notice to City. C. Automobile coverage will be written on ISO Business Auto Coverage Form CA 00 01 06 92, including symbol 1 (Any Auto). D. CONTRACTOR will furnish to City duly authenticated Certificates of Insurance evidencing maintenance of the insurance required under this Agreement, endorsements as required herein, and such other evidence of insurance or copies of policies as may be reasonably required by City from time to time. Insurance must be placed with insurers with a current A.M. Best Company Rating equivalent to at least a Rating of "A:VII." Certificate(s) must reflect that the insurer will provide thirty (30) day notice of any cancellation of coverage. CONTRACTOR will require its insurer to modify such certificates to delete any exculpatory wording stating that failure of the insurer to mail written notice of cancellation imposes no obligation, and to delete the word "endeavor" with regard to any notice provisions. E. Should CONTRACTOR, for any reason, fail to obtain and maintain the insurance required by this Agreement, City may obtain such coverage at CONTRACTOR's expense and deduct the cost of such insurance from payments due to CONTRACTOR under this Agreement or terminate. In the alternative, should CONTRACTOR fail to meet any of the insurance requirements under this agreement, City may cancel the Agreement immediately with no penalty. Should Contractor's insurance reauired by this Aareement be cancelled at anv point prior to expiration of the policy. CONTRACTOR must notify City within 24 hours of receipt of notice of cancellation. Furthermore, CONTRACTOR must obtain replacement coverage that meets all contractual requirements within 10 days of the prior insurer's issuance of notice of cancellation. CONTRACTOR must ensure that there is no lapse in coverage. 7. TIME FOR PERFORMANCE. CONTRACTOR will not perform any work under this Agreement until: A. CONTRACTOR furnishes proof of insurance as required under Section 0 of this Agreement; and B. CITY gives CONTRACTOR a written Notice to Proceed. C. Should CONTRACTOR begin work in advance of receiving written authorization to proceed, any such professional services are at CONTRACTOR's own risk. 8. TERMINATION. A. CITY may terminate this Agreement at any time with or without cause B. CONTRACTOR may terminate this Agreement upon providing written notice to CITY at least thirty (30) days before the effective termination date. C. Should the Agreement be terminated pursuant to this Section, CITY may procure on its own terms services similar to those terminated. D. By executing this document, CONTRACTOR waives any and all claims for damages that might otherwise arise from CITY's termination under this Section. GS -15-16-31 58 9. INDEMNIFICATION. CONTRACTOR agrees to indemnify and hold CITY harmless from and against any claim, action, damages, costs (including, without limitation, attorney's fees), injuries, or liability, arising out of the performance of this agreement by CONTRACTOR. Should CITY be named in any suit, or should any claim be brought against it by suit or otherwise, arising out of performance by CONTRACTOR of services rendered pursuant to this Agreement, CONTRACTOR will defend CITY (at CITY's request and with counsel satisfactory to CITY) and will indemnify CITY for any judgment rendered against it or any sums paid out in settlement or costs incurred in defense otherwise. 10. INDEPENDENT CONTRACTOR. CITY and CONTRACTOR agree that CONTRACTOR will act as an independent contractor and will have control of all work and the manner in which is it performed. CONTRACTOR will be free to contract for similar service to be performed for other employers while under contract with CITY. CONTRACTOR is not an agent or employee of CITY and is not entitled to participate in any pension plan, insurance, bonus or similar benefits CITY provides for its employees. Any provision in this Agreement that may appear to give CITY the right to direct CONTRACTOR as to the details of doing the work or to exercise a measure of control over the work means that CONTRACTOR will follow the direction of the CITY as to end results of the work only. 11. NOTICES. A. All notices given or required to be given pursuant to this Agreement will be in writing and may be given by personal delivery or by mail. Notice sent by mail will be addressed as follows: To CITY: City of Santa Clarita 23920 Valencia Boulevard, Suite 300 Santa Clarita, CA 91355 To CONTRACTOR: Name Address City B. When addressed in accordance with this paragraph, notices will be deemed given upon deposit in the United States mail, postage prepaid. In all other instances, notices will be deemed given at the time of actual delivery. C. Changes may be made in the names or addresses of persons to whom notices are to be given by giving notice in the manner prescribed in this paragraph. 12. TAXPAYER IDENTIFICATION NUMBER. CONTRACTOR will provide CITY with a Taxpayer Identification Number. 13. WAIVER. A waiver by CITY of any breach of any term, covenant, or condition contained in this Agreement will not be deemed to be a waiver of any subsequent breach of the same or any other term, covenant, or condition contained in this Agreement, whether of the same or different character. 14. CONSTRUCTION. The language of each part of this Agreement will be construed simply and according to its fair meaning, and this Agreement will never be construed either for or against either party. 15. SEVERABLE. If any portion of this Agreement is declared by a court of competent jurisdiction to be invalid or unenforceable, then such portion will be deemed modified to the extent necessary in the opinion of the court to render such portion enforceable and, as so modified, such portion and the balance of this Agreement will continue in full force and effect. 16. CAPTIONS. The captions of the paragraphs of this Agreement are for convenience of reference only and will not affect the interpretation of this Agreement. GS -15-16-31 59 17. WAIVER. Waiver of any provision of this Agreement will not be deemed to constitute a waiver of any other provision, nor will such waiver constitute a continuing waiver. 18. INTERPRETATION. This Agreement was drafted in, and will be construed in accordance with the laws of the State of California, and exclusive venue for any action involving this agreement will be in Los Angeles County. 19. AUTHORITY/MODIFICATION. This Agreement may be subject to and conditioned upon approval and ratification by the Santa Clarita City Council. This Agreement is not binding upon CITY until executed by the City Manager. The Parties represent and warrant that all necessary action has been taken by the Parties to authorize the undersigned to execute this Agreement and to engage in the actions described herein. This Agreement may be modified by written agreement. CITY's City Manager may execute any such amendment on behalf of CITY. 20. ACCEPTANCE OF FACSIMILE SIGNATURES. The Parties agree that this Agreement, agreements ancillary to this Agreement, and related documents to be entered into in connection with this Agreement will be considered signed when the signature of a party is delivered by facsimile transmission. Such facsimile signature will be treated in all respects as having the same effect as an original signature. 21. EFFECT OF CONFLICT. In the event of any conflict, inconsistency, or incongruity between any provision of this Agreement, its attachments, the purchase order, or notice to proceed, the provisions of this Agreement will govern and control. 22. FORCE MAJEURE. Should performance of this Agreement be prevented due to fire, flood, explosion, war, terrorist act, embargo, government action, civil or military authority, the natural elements, or other similar causes beyond the Parties' control, then the Agreement will immediately terminate without obligation of either party to the other. 23. ENTIRE AGREEMENT. This Agreement and its one attachment constitutes the sole agreement between CONTRACTOR and CITY respecting maintenance. To the extent that there are additional terms and conditions contained in Exhibit " " that are not in conflict with this Agreement, those terms are incorporated as if fully set forth above. There are no other understandings, terms or other agreements expressed or implied, oral or written. 24. CONFLICT OF INTEREST. CONSULTANT will comply with all conflict of interest laws and regulations including, without limitation, CITY's conflict of interest regulations. (SIGNATURES ON NEXT PAGE) GS -15-16-31 60 IN WITNESS WHEREOF, the parties hereto have executed this contract the day and year first hereinabove written. FOR CONTRACTOR: By: Sample Only — Do Not Sign Print Name & Title Date: FOR CITY OF SANTA CLARITA: KENNETH W. STRIPLIN, CITY MANAGER By: City Manager Date: ATTEST: By: City Clerk Date: APPROVED AS TO FORM: JOSEPH M. MONTES, CITY ATTORNEY By: City Attorney Date: GS -15-16-31 61 E. JANITORIAL PRICING The pricing submitted on this sheet shall include all janitorial services requested and described within these specifications (not including pressure washing and window washing), shall be for monthly services and shall be listed separately for each location to be cleaned. The "Total Monthly Cost' shall equal the combined monthly service costs for each location. BREAK DOWN OF COSTS: i. CITY HALL BUILDING — 74,425 sq. ft. Number of man-hours per month 505.0 Total Cost Per Month CORPORATE YARD FACILITY —13,400 sq. ft. Number of man-hours per month 78.9 Total Cost Per Month TRANSIT FACILITIES 10,972.61 $ 1.726.59 ii. SOLEDAD METROLINK STATION — 895 sq. ft., plus 3,865 sq. ft. platform and pedestrian areas Number of man-hours per month 25.2 Total Cost Per Month $ 529.68 JAN HEIDT NEWHALL METROLINK STATION — 500 sq. ft, plus 1,025 sq. ft. platform and pedestrian areas Number of man-hours per month 31.2 Total Cost Per Month $ 650.45 iii. McBEAN TRANSFER STATION — 527 sq. ft., plus 4,000 sq. ft. platform and pedestrian areas Number of man-hours per month 38.2 Total Cost Per Month $ 795.47 iv. VIA PRINCESSA METROLINK STATION — 1,100 sq. ft. plus 605 sq. ft. platform area with shelters Number of man-hours per month 25.7 Total Cost Per Month $ 541.46 TRANSIT MAINTENANCE FACILITY — 28,560 sq. ft. TOTAL Area: GS -15-16-31 62 Administration Area (City Transit Staff Areas) = 9,500 sq. ft. Number of man-hours per month 97.0 Total Cost Per Month (5 days/week) $ 2.076.34 Bus Operations — Contractor Area = 15,060 sq. ft. Located in building A Number of man-hours per month 147.5 Total Cost Per Month $ 3,161.06 Bus Maintenance Area (Ofices/Restrooms-Showers/Break Room) 4,000 sq. ft. Located in building B Number of man-hours per month 46.7 Total Cost Per Month $ 995.07 JO ANNE DARCY LIBRARY — 12,864 sq. ft. Number of man-hours per month 142.2 Total Cost Per Month $ 3.034.86 OLD TOWN NEWHALL LIBRARY — 30,000 sq. ft. Number of man-hours per month 257.9 Total Cost Per Month $ 5,550.04 VALENCIA LIBRARY — 23,966 sq. ft. Number of man-hours per month 206.2 Total Cost Per Month $ 4,438.08 BUSINESS INCUBATOR — 4,842 sq. ft. Number of man-hours per month 34.9 Total Cost Per Month $ 756.51 SCVTV CHANNEL 20 STUDIOS — 21080 sq. ft TOTAL Area Studios, Offices, Common Areas, Restrooms Total Cost Per Month (5 days/ week) $ 597.78 GS -15-16-31 63 TOTAL COST FOR MONTHLY JANITORIAL SERVICES - ALL LOCATIONS: 35,825.99 (Combined costs for all locations) TOTAL COST FOR ANNUAL JANITORIAL SERVICES - ALL LOCATIONS: $ 429,911.88 (Monthly total cost above times 12 for a total yearly cost) GS -15-16-31 64 ADDITIONAL SERVICES PRICING HEATED HIGH PRESSURE WATER CLEANING PRICING The pricing submitted on this sheet shall include all heated high pressure water cleaning services requested and described within these specifications (not including janitorial services and/or window washing), shall be for monthly services and shall be listed separately for each location to be washed. The frequency of service may vary by location and the City reserves the right to select any of the frequencies listed, at its sole discretion, upon award of Contract. The City also reserves the right to remove any/all locations from this list, at its sole discretion, at any time. Each location below will have the anticipated interval of service underlined. The "Total Annual Cost" on page 68 shall equal the combined cost for each 'underlined' service cost for each location, and will be included in the total figure required in the "YEARLY TOTAL US$" on Page 3 of this bid package. Costs for Janitorial services will be submitted as part of Section E. JANITORIAL SERVICES PRICING and costs for Window Washing services will be submitted as part of Section G. WINDOW WASHING SERVICES PRICING. BREAK DOWN OF COSTS: TRANSIT FACILITIES SOLEDAD METROLINK STATION Frequency of Service: Monthly $ 425.00 Bi -Monthly (Once every 2 months) $ 550.00 425.00 $ 550.00 Quarterly 675.00 $ 675.00 JAN HEIDT NEWHALL METROLINK STATION Frequency of Service: Monthly Bi -Monthly (Once every 2 months) Quarterly McBEAN TRANSFER STATION Frequency of Service: Monthly Bi -Monthly (Once every 2 months) Quarterly $ 250.00 $ 300.00 $ 360.00 $ 425.00 $ 550.00 $ 675.00 VIA PRINCESSA METROLINK STATION Frequency of Service: Monthly Quarterly Semi -Annually $ 250.00 $ 300.00 $ 360.00 GS -15-16-31 65 JO ANNE DARCY LIBRARY Frequency of Service: Monthly $ 750.00 Bi -Monthly (Once every 2 months) $ 800.00 Quarterly $ 850.00 OLD TOWN NEWHALL LIBRARY Frequency of Service: Monthly $ 750.00 Bi -Monthly (Once every 2 months) $ 800.00 Quarterly $ 850.00 VALENCIA LIBRARY Frequency of Service: Monthly $ 750.00 Bi -Monthly (Once every 2 months) $ 800.00 Quarterly $ 850.00 GS -15-16-31 66 ADDITIONAL SERVICES PRICING WINDOW WASHING PRICING The pricing submitted on this sheet shall include all window washing services requested and described within these specifications (not including janitorial services and/or heated high pressure water cleaning services), shall be per occurrence and shall be listed separately for each location to be washed. The number of occurrences can vary from site to site. It is anticipated, but not guaranteed, that at least one washing will be required per year. Costs for Janitorial services will be submitted as part of Section E. JANITORIAL SERVICES PRICING and costs for Heated High Pressure Water Cleaning services will be submitted as part of Section F. HEATED HIGH PRESSURE WATER CLEAINING SERVICES PRICING. BREAK DOWN OF COSTS: CITY HALL BUILDING Per Occurrence NEWHALL COMMUNITY CENTER Per Occurrence SANTA CLARITA SPORTS COMPLEX Per Occurrence CORPORATE YARD FACILITY Per Occurrence TRANSIT MAINTENANCE FACILITY Per Occurrence JO ANNE DARCY LIBRARY Per Occurrence OLD TOWN NEWHALL LIBRARY Per Occurrence BUSINESS INCUBATOR Per Occurrence �M $ 700.00 $ 1 050.00 $ 350.00 $ 350.00 $ 700.00 $ 700.00 R 350.00 GS -15-16-31 67 ADDITIONAL SERVICES PRICING Identify items where price breaks, quantity discounts or other reductions to the amount quoted apply. Specify where price differences are based on the total quantity of additional work requested at one time or if based on the frequency of additional work requests. Unless otherwise noted by bidder at this time, it is expected that all prices provided herein apply for all locations, and will remain consistent throughout the term of agreement which may result from this solicitation. CARPET CLEANING — Price to be per square foot Common Areas (hallways, lobbies, etc.) Within Occupied Rooms LIGHT FIXTURES — Per Fixture HVAC VENTS & AIR REGISTERS — Per Fixture MISCELLANEOUS CLEANING — Hourly Rate DAY PORTER — Hourly Rate $ 0.12 $ 0.15 $ 8.50 $ 2.50 $ 35.00 $ 25.00 EMERGENCY RESPONSE — Hourly Rate $ 52.50 (Non -Scheduled Services Requiring Immediate Response at any location within the City of Santa Clarita) Jan Heidt Newhall Metrolink Station: Clean concrete area by ticketing machine — per request $ 140.00 Clean glass at waiting shelters — per request $ 70.00 Soledad Station Clean all glass partitions at waiting shelters — per request $ 70.00 McBean Transfer Station Clean all waiting canopy roof structures — per request Via Princessa Metrolink Station Clean concrete area by ticketing machine — per request Clean guard office — per request 140.00 140.00 210.00 GS -15-16-31 68 WORK FORCE EXAMPLE (City Hall Building) Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Special Cleaning Crew — Number of Staff on Each Crew Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Juan Vasquez Name Specify Number On Above Line I L Specify Number On Above Line 3 Specify Number On Above Line 2 Specify Number On Above Line WORK FORCE EXAMPLE (Newhall Community Center) Special Cleaning Crew — Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line 2 Specify Number On Above Line GS -15-16-31 69 WORK FORCE EXAMPLE (Santa Clarita Sports Complex) Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Special Cleaning Crew — Number of Staff on Each Crew Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 5 Specify Number On Above Line 2 Specify Number On Above Line WORK FORCE EXAMPLE (Corporate Yard Facility) Special Cleaning Crew — Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line GS -15-16-31 70 WORK FORCE EXAMPLE (Metrolinks and Transit Center) Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Special Cleaning Crew — Number of Staff on Each Crew Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line 2 Specify Number On Above Line WORK FORCE EXAMPLE (Transit Maintenance Facility) Special Cleaning Crew — Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line GS -15-16-31 71 WORK FORCE EXAMPLE (Jo Anne Darcy Library) Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Special Cleaning Crew — Number of Staff on Each Crew Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line WORK FORCE EXAMPLE (Old Town Newhall Library) Special Cleaning Crew — Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line GS -15-16-31 72 WORK FORCE EXAMPLE (Valencia Library) Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Special Cleaning Crew — Number of Staff on Each Crew Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line WORK FORCE EXAMPLE (Santa Clarita Business Incubator) Special Cleaning Crew — Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line 1 Specify Number On Above Line 2 Specify Number On Above Line GS -15-16-31 73 WORK FORCE EXAMPLE (SCTV CHANNEL 20 STUDIOS) Contract Manager Number of Night Supervisor(s) Number of Cleaning Crews Number of Staff on Each Crew Special Cleaning Crew — Number of Staff on Each Crew Juan Vasquez Name 1 Specify Number On Above Line 1 Specify Number On Above Line Specify Number On Above Line Specify Number On Above Line GS -15-16-31 74 PARKS JANITORIAL SERVICES SCOPE OF SERVICES: Adherence to Specifications: Vendor agrees to perform such work in strict accordance with the applicable specifications. The vendor shall provide cleaning services of a character customarily provided in Class A commercial office buildings for all areas, and in addition, vendor will properly maintain the basketball and dance room floor and any other relevant flooring surfaces and equipment. These requirements apply whether such services are considered routine as well as for any services considered additional work. All services provided shall comply with all State and/or County health department code requirements for cleaning, sanitizing and chemical usage procedures. SPECIAL PROVISIONS: Scope: Cleaning services provided within restrooms and offices shall include all interior walls, ceilings, and floors. Exterior cleaning shall include all perimeter walkways, benches and stairways, and all areas immediately surrounding the restrooms and vending/snack areas, as well as the emptying of all trash cans, sweeping of stairways and walkways, wiping down benches and directories. Total Area Cleaned: Following the award of this bid, the City may add new locations and facilities, and may choose to increase the scope of work. It is the City 3s intent that the selected vendor will be willing and capable of accepting the increased scope of work and will provide the same quality services as required for all other locations. It must be noted this paragraph refers only to the possibility of additional work; this possibility shall in no way be considered to be a guarantee that an increase in the scope of work will be forthcoming. Changes in Scope of Work: Any changes to the services requested or to the total number of locations cleaned will be specifically referenced or otherwise described, in writing, and submitted to vendor by the City's authorized representative, regardless of whether such changes are considered temporary or permanent in nature. Temporary changes to the nightly cleaning services are to be expected throughout the term of this agreement and the type of changes may vary from one park location to another park location. Costs associated with any changes in scope of work shall be reflected accordingly (increase or decrease). Approval of Cleaning Materials: All cleaners, finishes, strippers, solvents, disinfectants, etc., used in the performance of the services shall be of the highest quality. The intent is to provide a good and pleasant appearance with lasting results. The use of cleaning chemicals or compounds that adversely impact the environment or employees using the products will not be permitted. Special requirements shall apply to speed buffing compounds and equipment related to their application. The product listing must reference what type of wax compounds will be used, list all ingredients, specify the density of the product, and indicate what surfaces will receive any particular product listed. In addition, the listing must reference the make, model, size, speed and any other relevant information from the manufacturer for any speed buffing equipment to be used within the specified facilities. This required list of supplies and equipment must accompany the signed contract documents and is received by the City prior to the start of work. ALARMS: ALL City Buildings that are alarmed must have the following procedures adhered to: Turn off security alarm upon entrance and reset alarm upon exit of building when service is completed for the night. Follow established procedures for key access inside each facility. Turn off lights when leaving unless otherwise directed. Leave all interior doors as found upon entering facility. Do not allow access to facility from anyone other than authorized staff. Do not prop open exterior doors at any time during service times in facility. FREQUENCY OF PERFORMANCE FOR REQUIRED SERVICES: Refer also to the Schedules and Reporting Procedures section, located elsewhere within the General Specifications. The services described herein apply to all interior areas within the facility, including (but not limited to) the following: office spaces, lobbies, corridors, stairways, entry doors, restrooms, passageways, kitchen/snack areas, electrical, janitorial, mechanical, storage and utility areas. Any area that is not to be cleaned will be specifically excluded, in writing, and certain exclusions may occur from time to time. In the event of any temporary or permanent changes to this scope of work, such changes will be based upon that facility's current programming schedule, and will be confirmed in writing by the City's authorized representative. Daily — Routine Schedule of Basic Nightly Service (each visit) • Empty all wastebaskets and trash receptacles, clean debris, remove odor and add trash liners. • Recycle boxes and dispense in recycle dumpster. • Replace all items in the exact location found. • Clean and sanitize drinking fountains inside and on exterior of buildings. • Vacuum and spot clean carpets and/or rugs. This activity requires unrolling, vacuuming, then re - rolling each rug where applicable. • Sweep and wet mop composition and tile floors. • Dust mop hardwood floors -Dance room per manufacturer procedures. DuraCushion guide available online or upon request. • Clean all mirrors and entrance glass doors. • Clean, deodorize and sanitize all restrooms to include: o Mirrors o Partitions and tile walls o Sinks, faucets & countertops o Toilets o Walls behind toilets & urinals o Empty all waste receptacles o Wet mop with cleaner/disinfectant all restrooms each day o Fill paper dispensers — tissue, towels and toilet paper (City will provide supplies) o Sweep all floors and entrances areas o Remove tissue wads from ceilings and wall o Wipe down front entrance countertops, removing all hand marks, ink, stains, etc. o Refill hand soap dispensers as needed (City to provide hand soaps supplies) Weekly- Routine Schedule of Basic Services • Dust all high areas (sills, ledges, moulding, pictures, partitions, ceiling fans, etc.) up to 8 feet • Remove fingerprints and smudges from doors, doorframes and wall switches • Remove scuff and heel marks on composition and tile floors • Wet mop with cleaner/disinfectant all composition, tile, granite, and marble floors • Supervisor walk-through and report with assigned cleaning personnel • Clean & wipe down cabinet doors Bi -Weekly Routine Schedule of Basic Services • Remove all cobwebs around ceiling areas • Wash and sanitize both inside and outside of waste receptacles GS -15-16-31 76 • Pick up all door floor mats and sweep or vacuum underneath • Vacuum all padded chairs Monthly- Routine Schedule of Basic Services • Clean, scrub, and wax composition and tile floor; remove all wax splashes from baseboards and walls • Clean and organize janitorial storage rooms • Vacuum and spot clean vertical blinds • Clean all office windows inside of buildings • Vacuum ceiling and wall vents (up to 8 feet high) Quarterly — Routine Schedule of Basic Services (Separate schedule required) • Strip and wax composition and tile floors; verify flooring type and adhere to any special manufacturer requirements • Steam clean all carpets and rugs • Steam clean all fabric office furniture, including office chairs and partitions GS -15-16-31 77 Bid Schedule (7pages total) Bouquet Canyon Park 28127 Wellston Drive Floor Type Square Footage Cost @ Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at Outside Restroom Square Cost @ 6 Days Cost @ 5 Days Park Location & Information Floor Type 165 7 Days per 315.37 253.29 seven days per Women's Quarry Tile Footage 409.57 per Week per Week 19.68 Total Approximate Area Tile 345 Week 129.41 107.12 Week Begonias Lane Tile 201 150.99 $ 785.01 107.12 $ 659.41 14911 Begonias Lane $ 529.60 37.73 39.44 1 33.80 27.98 1.87 Outside Restroom Carpet 177 66.48 1 56.98 47.16 3.16 Men's Concrete 167 392.19 329.39 264.49 18.85 Women's Concrete 167 392.19 329.39 264.49 18.85 Total Approximate Area 334 Total Cost Per Month Concrete 158 1 $ 784.38 1 $ 658.78 1 $ 528.97 Ft 37.70 Bouquet Canyon Park 28127 Wellston Drive Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per Week Outside Restroom Men's Quarry Tile 165 375.44 315.37 253.29 18.04 Women's Quarry Tile 180 409.57 344.04 27h.32 19.68 Total Approximate Area Tile 345 150.99 129.41 107.12 7.17 Total Cost Per Month Tile 201 150.99 $ 785.01 107.12 $ 659.41 Kitchen $ 529.60 37.73 Bridgeport Park 23520 Bridgeport Lane Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per Week Outside Restroom Men's Concrete 202 394.20 331.40 266.50 18.93 Women's Concrete 202 394.20 331.40 266.50 18.93 Total Approximate Area Tile 404 150.99 129.41 107.12 7.17 Total Cost Per Month Tile 201 150.99 $ 788.40 107.12 $ 662.80 Kitchen $ 533.00 37.87 Canyon Country Park 17615 W. Soledad Canyon Road Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per Week Community Building East room VCT 760 285.45 244.66 202.51 13.55 West room VCT 1340 503.29 431.38 357.06 23.89 Men's Tile 201 150.99 129.41 107.12 7.17 Women's Tile 201 150.99 129.41 107.12 7.17 Kitchen VCT 105 39.44 1 33.80 27.98 1.87 Office Carpet 177 66.48 1 56.98 47.16 3.16 Hallway Quarry Tile 806 302.72 259.47 214.77 14.37 Supply room VCT 57 21.41 18.35 15.19 1.02 Outside Restroom Men's Concrete 158 118.69 101.73 84.20 5.63 Women's Concrete 158 118.69 101.73 84.20 5.63 Total Approximate Area 3963 Total Cost Per Month [ $ 1,758.13 $ 1,506.92 $ 1,247.31 83.47 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per Week Central Park 27150 Bouquet Canyon Road Building 1 Sports Office Office VCT 103 30.58 26.23 21.74 1.45 Office VCT 132 39.19 33.62 27.86 1.86 Office VCT 9929.39 25.21 1.39 Lobby Area VCT 306 90.86 77.94 4.31 Restrooml Tile 1 59 1 35.04 1 30.05 1 24 qO I1.66 GS -15-16-31 78 Building 2 Sports Office Outside Restroom Men's Cement 252 149.65 128.36 106.37 7.10 Women's Cement 252 149.65 128.36 106.37 7.10 Building 3 Concession Outside Restroom Men's Cement 185 109.86 94.24 78.09 5.21 Women's Cement 185 109.86 94.24 78.09 5.21 Building 4 Next to Dog Park Men's Cement 187 111.05 95.25 78.94 5.27 Women's Cement 187 111.05 95.25 78.94 5.27 Building 5 Maintenance Shop Office 1 Car et 167 49.59 42.53 35.25 2.35 Office 2 Car et 143 42.46 36.42 30.18 2.01 Office 3 Carpet 132 39.19 33.62 27.86 1.86 Lobby/Assistant Supervisors Work Area 1 Carpet 922 273.76 234.83 194.59 12.99 Assistant Supervisors Work Area 2 Carpet 1 392 116.39 99.84 82.73 5.52 Break and Crew Area 3 Carpet 773 229.52 196.88 163.15 10.89 Small Kitchen Linoleum 79 23.46 20.12 16.67 1.11 Men's Tile 49 29.10 24.96 20.68 1.38 Women's Tile 49 29.10 24.96 20.68 1.38 Women's Shower Tile 55 32.66 28.02 23.22 1.55 Hallway Linoleum 152 45.13 38.71 32.08 2.14 Men's Shower and Restroom Tile 392 232.78 199.68 165.47 11.05 Locker Room Carpet Total Approximate Area Total Cost Per Month 910 540.39 1 463.54 384.12 25.64 6162 2,649.69 $ 2,272.87 $ 1,883.47 $ 125.74 GS -15-16-31 79 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Chesebrough Park 23505 Sunset Hills Drive Outside Restroom Concrete 215 394.95 332.15 267.24 18.97 Men's Concrete 119 318.90 267.88 215.17 15.32 Women's Concrete 119 318.90 267.88 215.17 15.32 Office VCT 110 147.39 123.81 99.45 1 7.08 Total Approximate Area $ 525.18 348 Fair Oaks Park 17468 Honey Maple Street $ 776.33 $ 650.73 Total Cost Per Month $ 520.93 37.36 Outside Restroom $ 785.18 $ 659.58 $ 529.78 37.73 Circle J Ranch Park 22651 Via Princessa Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Outside Restroom Men's Concrete 215 394.95 332.15 267.24 18.97 Women's Concrete 215 394.95 325.08 260.18 18.97 Total Approximate Area Concrete 430 388.17 325.36 260.46 18.68 Total Cost Per Month 194 789.90 664.29 534.49 37.93 Creekview Park 22200 Park Street Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Outside Restroom Men's Concrete 92 387.88 325.08 260.18 18.67 Women's Concrete 92 387.88 325.08 260.18 18.67 Total Approximate Areal Concrete 184 388.17 325.36 260.46 18.68 Total Cost Per Month 194 775.76 650.15 520.35 37.33 David March Park 28310 N. Via Joyce Drive Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Outside Restroom Men's Concrete 134 390.29 327.49 262.59 18.77 Women's Concrete 134 390.29 327.49 262.59 18.77 Total Approximate Area Concrete 268 388.17 325.36 260.46 18.68 Total Cost Per Month 194 $ 780.59 $ 654.98 Total Cost Per Month $ 525.18 It 37.54 Fair Oaks Park 17468 Honey Maple Street $ 776.33 $ 650.73 $ 520.93 37.36 Outside Restroom Men's Concrete 180 392.94 330.13 265.23 18.88 Women's Concrete 180 392.94 330.13 265.23 18.88 Total Approximate Area, 360 Total Cost Per Month $ 785.87 $ 660.27 $ 530.47 37.76 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Golden Valley Park 27227 Five Knolls Drive Outside Restroom Men's Concrete 97 388.17 325.36 260.46 18.68 Women's Concrete 97 388.17 325.36 260.46 18.68 Total Approximate Area. 194 Total Cost Per Month $ 776.33 $ 650.73 $ 520.93 37.36 GS -15-16-31 80 Newhall Park 23933 Newhall Avenue Building 1 A uatic Building Aquatic Office 1 Car et 142 59.56 50.81 41.78 2.84 Aquatic Office 2 Car et 142 59.56 50.81 41.78 2.84 Lobb Area Car et 245 102.76 87.67 72.08 4.89 Building2 Recreation Building Multi-Purpose Room VCT 1424 597.26 509.56 418.93 28.44 Office VCT 138 57.88 49.38 40.60 2.76 Men's Tile 99 83.05 70.85 58.25 3.95 Women's Tile 99 83.05 70.85 58.25 3.95 Hallwa VCT 110 46.14 39.36 32.36 2.20 Building 3 Gymnasium Outside Restroom Men's Terrazzo 167 140.09 119.52 98.26 6.67 Women's Terrazzo 167 140.09 119.52 98.26 6.67 Building 4 Concession Restroom Men's Terrazzo 213 178.67 152.44 125.33 8.51 Women's Terrazzo 194 162.74 138.84 114.15 7.75 Total Approximate Area 3140 Total Cost Per Month 1,710.83 1,459.62 1,200.01 it 81.45 North Oaks Park 7824 N. Camp Plenty Road Recreation Building Multi-PurposeVCT 599 508.98 430.03 348.45 24.38 Men's Tile 86 146.15 123.48 100.05 7.00 Women's Tile Total Approximate Area Total Cost Per Month 91 154.65 130.66 105.87 7.41 776 809.78 684.18 554.37 38.78 GS -15-16-31 81 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Oak Spring Canyon Park 28920 Oak Springs Canyon Road Outside Restroom VCT 623 363.52 308.45 251.54 17.36 Men's Concrete 173 309 53 320 73 264 83 1886 Women's Concrete 173 309 53 3P0 73 264 83 18 86 Total Approximate Area Tile 346 180.88 153.48 125.17 8.64 Total Cost Per Month $ 530.01 1113 $ 785 07 $ 65946 $ 529 66 37 Old Orchard Park 25023 N. Avenida Rotella Recreation Building Multi -Purpose Room VCT 623 363.52 308.45 251.54 17.36 Office VCT 182 106.20 90.11 73.48 5.07 Men's Tile 153 178.55 151.50 123.55 8.53 Women's Tile 155 180.88 153.48 125.17 8.64 Total Approximate Area $ 530.01 1113 Total Cost Per Month $ 829.15 $ 703.54 $ 573.74 39.61 Pacific Crest Park 29051 Garnet Canyon Road Outside Restroom Men's Concrete 176 392.71 329.90 265.00 18.87 Women's Concrete 176 392.71 329.90 265.00 18.87 Total Approximate Area 352 Total Cost Per Month $ 7 5. $ 785.41 $ $ 659.81 $ 530.01 37.74 Pamplico Park 22444 Pamplico Drive Outside Restroom Men's Concrete 128 389.95 327.15 262.24 18.75 Women's Concrete 128 389.95 327.15 262.24 18.75 Total Approximate Area 256 Total Cost Per Month $ 7 5. $ 779.90 $ $ 654.29 $ 524.49 37.51 River Village Park 26401 River Rock Outside Restroom Men's Concrete 176 392.71 329.90 265.00 1777 - . 7Women's Women's Concrete 176 392.71 329.90 265.00 18.87 Total Approximate Area 352 Total Cost Per Month $ 7 5. $ $ . GS -15-16-31 82 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days Per week Santa Clarita Park 27285 Seco Canyon Road Recreation Building Multi -Purpose Room VCT 1836 378.44 322.27 264.23 18.04 Kitchenj VCT 85 70.08 59.68 48.93 3.34 Hallway VCT 117 96.46 82.15 67.35 4.60 Office VCT 180 148.41 126.38 103.62 7.Ot Men's Tile 85 140.16 119.36 97.86 6.68 Women's Outside Restroom Tile 85 140.16 119.36 97.86 6.68 Men'sl QuarryTile 218 359.48 306.13 250.99 17.13 Women'sl Total Approximate Area Total Cost Per Month QuarryTile 218 2824 359.48 306.13 250.99 17.13 $ 1,692.67 $ 1,441.46 $ 1,181.85 80.68 Todd Longshore Park 28151 Whites Canyon Road Outside Restroom Multi -Purpose Room VCT Men's Concrete 198 375.58 315.79 254.01 18.04 Women's Concrete 218 Total Approximate Area 416 Total Cost Per Month 413.51 347.69 279.67 19.86 Men's Tile 90 95.88 $ 66.95 $ Women's Total A roximate Area Total Cost Per Month $ 91.62 Valencia Glen Park 23750 Via Gavola Recreation Building Multi -Purpose Room VCT 1045 556.63 474.02 388.66 26.53 Office VCT 192 102.27 87.09 71.41 4.87 Men's Tile 90 95.88 81.65 66.95 4.57 Women's Total A roximate Area Total Cost Per Month Tile 86 1413 91.62 78.02 63.97 4.37 17.15 Total Cost Per Month $ 846.39 $ 720.79 $ 590.98 40.34 Valencia Heritage Park 24155 Newhall Ranch Road Outside Restroom Men's Concrete 314 440.31 370.99 299.36 21.12 Women's Concrete 255 357.58 301.29 243.11 Total Approximate Area 569 17.15 Total Cost Per Month $ 797.89 $ 672.28 $ 542.48 # 38.27 GS -15-16-31 83 Park Location &Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Valencia Meadows Park 25671 Facials Road 15, 759.49 1,095.97 Recreation Building Multi -Purpose Roam VCT 989 581.41 494.46 404.64 27.73 Office VCT 188 110.52 94.00 76.92 5.28 Men's Tile 63 74.07 63.00 51.55 3.53 Women's Tile 63 74.07 63.00 51.55 1.9. Total Approximate Area 1 1303 Total Cost Per Month 1 1 $ 840.07 1 $ 714.46 1 $ 584.66 TOTAL PRICING PARK BUILDINGS $ $ $ 22, 910.90 19, 393.97 15, 759.49 1,095.97 PRICE PROPOSAL -TOTAL OVERALL COST Add all of the 7 day total monthly costs for each park location together for a monthly subtotal: MONTHLY SUBTOTAL COST $ 22,910.90 Multiply the subtotal by 12: TOTAL ANNUAL OVERALL COST $ 274,930.80 GS -15-16-31 84 ADDITIONAL SERVICES PRICING (Do NOT add this pricing into your bid total) Pricing listed below, may be considered in the overall cost in the multi criteria bid review. Prices based on the total quantity of additional work requested at one time or, if based on the frequency of additional work requests. Unless otherwise noted by bidder at this time, it is expected that all prices provided herein apply for all locations, and will remain consistent throughout the term of agreement which may result from this solicitation. 1. CARPET CLEANING — Per Square Foot $ 0.12 2. HVAC VENTS & AIR REGISTERS — Per Fixture $ 2.50 4. WINDOW BLINDS — Per Fixture $ 5.50 5. SPEED BUFFING/FLOOR WAX — Per SF $ 0.08 6. MISCELLANEOUS CLEANING — Hourly Rate $ 35.00 7. TILE & GROUT CLEANING — Per Square Foot $ 0.20 8. DAY PORTER — Hourly Rate $ 25.00 North Oaks Park —Aquatics building: This building includes a small check in counter with an open work space areas for lifeguard staff„ showers, locker rooms and restrooms ( 2440sf) $ 70.00 one service Santa Clarita Park- Aquatics building This building includes a small check in counter with an open work space areas for lifeguard staff„ showers, locker rooms and restrooms. (2415sf) $ 70.00 one service Valencia Glen Park- Aquatics building This building includes a small check in counter with an open work space areas for lifeguard staff, showers, locker rooms and restrooms (2375sf ) $ 70.00 one service Valencia Meadows Aquatic Building This building includes a small check in counter with an open work space areas for lifeguard staff„ showers, locker rooms and restrooms (2375sf) $ 70.00 one service GS -15-16-31 85 PARK LOCATIONS (8 pages total) BEGONIAS LANE PARK 14911 Begonias Lane Canyon Country, California 91351 Begonias Lane Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 334 sq. ft. 2. BOUQUET CANYON PARK 28127 Wellston Drive Saugus, California 91350 Bouquet Canyon Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 345 sq. ft. 3. BRIDGEPORT PARK 23520 Bridgeport Lane Valencia, California 91355 Bridgeport Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 404 sq. ft. GS -15-16-31 86 4. CANYON COUNTRY PARK 17615 Soledad Canyon Road Canyon Country, California 91351 Canyon Country Park has two (2) buildings; building one is a multi-purpose building and building two is an outside restroom and storage building. The multi-purpose building has two large public assembly rooms with only one containing kitchen facilities. This building also has a large tiled hallway and entryway. Inside the building is one office. It is a permanent office for approximately two (2) on-site employees. The assembly rooms are routinely made available to the general public for use as a temporary or seasonal classroom, meeting room or other public assembly use. The building does include a men's restroom, a women's restroom, and one storage room that has tables and chairs with recreation supplies. The multi-purpose room is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 3647 sq. ft. Building two is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 316 sq. ft. 5. CENTRAL PARK 27150 Bouquet Canyon Road Saugus, California 91350 Central Park has (5) five buildings: (1) Adult Sports' office, (2) stand-alone outside restrooms, concession stand with an outside restroom, and (1) maintenance facility with offices. This facility is a large sports complex that has over 600 parking stalls and is heavily utilized throughout the day; therefore, the contractor may encounter some limitations as to what times certain areas will be available to the cleaning crews. All buildings are typically used 365 days per year. The Adult Sports' office building has three (3) offices, a lobby area and an inside restroom. This building serves as permanent offices for three (3) on-site employees, and various recreation staff. Total interior area to be cleaned in this facility is approximately 699 sq. ft. The exterior restrooms serve a four -field softball complex, and a four -field turf sports complex, respectively. Total interior area to be cleaned in this facility is approximately 504 sq. ft. The concession stand building is being leased out and only the restrooms attached to the concession GS -15-16-31 87 stand will be serviced. The restrooms service the four turf fields. Total interior area to be cleaned in this facility is approximately 370 sq. ft. The outside restroom building near the sport field serves four (4) new turf sports fields and three (3) basketball courts. Total interior area to be cleaned in this facility is approximately 374 sq. ft. The maintenance facility consists of three (3) enclosed offices, one (1) staff break room, nine (9) free- standing workstations (cubicles), a small kitchenette, two (2) unisex bathrooms, one (1) shower room, a hallway and a men's rest room with shower and a locker room. Total interior area to be cleaned in this facility is approximately 4,215 sq. ft. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 6,162 sq. ft. 6. CHESEBROUGH PARK 23505 Sunset Hills Drive Saugus, California 91350 Chesebrough Park has two (2) buildings: building one is an outside restroom facility with separate rooms for men's and women's use. Building two is a small office that is use during the summer months. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 348 sq. ft. 7. CIRCLE J RANCH PARK 22651 Via Princessa Saugus, California 91350 Circle J Ranch Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this Facility is approximately 430 sq. ft. 8. CREEKVIEW PARK 22200 Park Street Newhall, California 91321 Creekview Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. GS -15-16-31 88 Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 184 sq. ft. 9. DAVID MARCH PARK 28310 North Via Joyce Drive Santa Clarita, CA 91350 David March Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore Contractor may encounter some limitations as far as what times certain areas will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 268 sq. ft. 10. FAIR OAKS PARK 17468 Honey Maple Street Canyon Country, CA 91387 Fair Oaks Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore Contractor may encounter some limitations as far as what times certain areas will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 360 sq. ft. 11. GOLDEN VALLEY PARK 27227 Five Knolls Drive Santa Clarita, CA 91387 Golden Valley Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore Contractor may encounter some limitations as far as what times certain areas will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 194 sq. ft. 12. NEWHALL PARK 249079 249259 24933 Newhall Avenue Newhall, California 91321 Newhall Park has five (5) buildings: Building one is the aquatics building consisting of three (3) offices and two (2) lobby areas with two (2) GS -15-16-31 89 sets of locker rooms, showers, and restrooms. Note only the two offices and lobby area shall be cleaned three (3) months per year. However, they may require cleaning as needed, if directed by the City's designee. Total interior area to be cleaned in this facility is approximately 529 sq. ft. Building two is the multi-purpose building and has one (1) large public assembly room, a small kitchen area, one (1) separate office, and a set of men's and women's restrooms. This building is routinely made available to the general public for use as a temporary or seasonal classroom, meeting room, or other public assembly use. Total interior area to be cleaned in this facility is approximately 1,870 sq. ft. Building regularly used after hours and three consists of outside restrooms, which are attached to the gymnasium. Only the attached restrooms are to be cleaned. Total interior area to be cleaned in this facility is approximately 334 sq. ft. Building four is the concession stand with outside restrooms. The concession stand is not being used at this time, but may require cleaning on direction of the City's designee. Total interior area to be cleaned in this facility is approximately 407 sq. ft. Building five is used for grounds maintenance storage and is not a part of these specifications. This facility is regularly used after hours and on a continuous basis; therefore Contractor may encounter some limitations as far as what times certain areas will be available to the cleaning crews. The building is typically used 365 days per year. Total interior area to be cleaned in this facility is approximately 3,140 sq. ft. 13. NORTH OAKS PARK 27824 N. Camp Plenty Road Canyon Country, California 91351 North Oaks Park has a multi-purpose building with one (1) large public assembly room, one (1) joint use office/storage room, and one (1) separate office, which serves as a semi-permanent office for approximately one (1) off-site employee. The multi-purpose room is routinely made available to the general public for use as a temporary or seasonal classroom, meeting room, or other public assembly use. There is also one (1) separate set of restrooms, which are accessible from the outside of the building only. This entire facility is regularly used year round and often after hours; therefore, Contractor may encounter some limitations as far as what times certain areas will be available to the cleaning crews. The building is typically used 365 days per year. Total interior area to be cleaned in this facility is approximately 776 sq. ft. 14. OAK SPRING CANYON PARK 28920 Oak Spring Canyon Road Canyon Country, California 91351 Oak Spring Canyon Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 346 sq. ft. GS -15-16-31 90 15. OLD ORCHARD PARK 25023 N. Avenida Rotella Valencia, California 91355 Old Orchard Park has one building and serves as permanent offices for approximately two (2) on-site employees, and is routinely made available to the general public for use as a temporary or seasonal classroom, meeting room, or other public assembly use. All restrooms at this location are accessible from the exterior of the building only. There is one building used for grounds maintenance storage, which is not a part of these specifications. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 1113 sq. ft. 16. PACIFIC CREST PARK 29051 Garnet Canyon Road Santa Clarita, CA 91390 Pacific Crest Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 352 sq. ft. 17. PAMPLICO PARK 22444 Pamplico Drive Saugus, California 91350 Pamplico Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 256 sq. ft. 18. RIVER VILLAGE PARK 26401 Riverrock Way Santa Clarita, CA 91350 River Village Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore GS -15-16-31 91 Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 352 sq. ft. 19. SANTA CLARITA PARK 27285 Seco Canyon Road Saugus, California 91350 Santa Clarita Park has two (2) buildings; a multi-purpose building and an exterior restroom building. Building one is a multi-purpose building which has one large public assembly room with kitchen facilities, a small hallway, and inside restrooms. This building serves as permanent offices for approximately three (3) on-site employees. The assembly room is routinely made available to the general public for use as a temporary or seasonal classroom, meeting room, or other public assembly use. Total interior area to be cleaned in this facility is approximately 2,388 sq. ft. Building two has outside restrooms with a maintenance room in between — only the restrooms are to be cleaned. Total interior area to be cleaned in this facility is approximately 436 sq. ft. This facility is regularly used after-hours and on a continuous basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 2,824 sq. ft. 20. TODD LONGSHORE PARK 28151 Whites Canyon Road Canyon Country, California CA 91351 Todd Longshore Park has one (1) building which is an outside restroom facility with separate rooms for men's and women's use. This facility is regularly used after-hours and on a continuing basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 416 sq. ft. 21. VALENCIA GLEN PARK 23750 Via Gavola Valencia, California 91355 Valencia Glen Park has one large building with two sections. The first part of the building is a multi- purpose area which serves as a meeting room or classroom and is made available to the general public. The building also serves as permanent office space for approximately two (2) on-site employees. GS -15-16-31 92 Restrooms at this location are accessible from the exterior of the building only. Total interior area to be cleaned in this facility is approximately 1,413 sq. ft. The second part of this building is the aquatics building which houses showers, restrooms, locker areas, one office, and the reception area which also serves as workspaces for the lifeguard staff. This building is used three months out of the year. The Aquatic building will not be part of the cleaning at this time but may require cleaning on the direction of the City's authorized agent. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 1,413 sq. ft. 22. VALENCIA HERITAGE PARK 24155 Newhall Ranch Road Saugus, California 91350 Valencia Heritage Park has one (1) building which is an outside restroom facility with separate rooms for Men's and Women's use. This facility is regularly used after-hours and on a continuing basis, therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 569 sq. ft. 23. VALENCIA MEADOWS PARK 25671 Fedala Road Valencia, California 91355 Valencia Meadows Park has one large building with two sections. In the first part of the building there is a multi-purpose room that serves as a meeting room/classroom and is made available to the general public. There is a permanent office for approximately two (2) on-site employees. Restrooms at this location are accessible from the exterior of the building only. Total interior area to be cleaned in this facility is approximately 1,303 sq. ft. The second part of this building is the aquatics building which houses showers, restrooms, locker areas, one office, and the reception area which also serves as workspaces for the lifeguard staff. This building is used three months out of the year. The aquatic building will not be part of the cleaning at this time but may require cleaning on the direction of the City's authorized agent. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 1,303 sq. ft. GS -15-16-31 93 NEWHALL COMMUNITY CENTER (NHCC) AND SANTA CLARITA SPORTS COMPLEX (SCSC) BUILDING LOCATIONS (3 pages total) 1. NEWHALL COMMUNITY CENTER 22421 Market Street Newhall. CA 91321 The Newhall Community Center has one building comprised of the following: • A lobby reception area • Three staff offices • A staff check in counter area with three free-standing workstations • Two sets of restrooms with lockers and showers • Two staff restrooms • Hallways • A kitchen area • Two classrooms • One teen room • Large dance room (wood floor) • Boxing and weight room • Meeting/Conference room • Preschool/toy room • Storage room for table and chairs • Storage room for supplies • First aid and tape room • One gymnasium and open play area This facility also houses several pieces of large sports -related equipment, such as a boxing ring and an assortment of game tables (air hockey, pool, ping-pong). If it is necessary to ensure proper cleaning of this facility, it will be Contractor's responsibility to move and replace any equipment within this facility, as well as become familiar with any special cleaning requirements that may be required. This facility is regularly used throughout the day with open events; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 16,442 sq. ft. 2. SANTA CLARITA SPORTS COMPLEX The Centre 20880 Centre Pointe Parkway Santa Clarita, CA 91350 Aquatic Center 20850 Centre Pointe Parkway Santa Clarita, CA 91350 GS -15-16-31 94 Skate/Bike Park 20840 Centre Pointe Parkway Santa Clarita, CA 91350 Gymnasium 20870 Centre Pointe Parkway Santa Clarita, CA 91350 Santa Clarita Sports Complex has (6) buildings: Building One — The Centre: The Centre consists of entry check in counter with 2 staff work stations, two large community/conference rooms (Sycamore A&B rooms), two smaller conference rooms (Oak Rooms), a large arena area (Cedar Hall), staff offices, ballet room, storage area, elevator, foyer and hallways, kitchen, lobby, patio areas, Recreation offices, reception area, men's restroom (4 toilets/4 sinks/4 urinals), women's restroom (8 toilets/4 sinks), stairways, youth sports, staff office, Buyers office, staff break room, Whitney room, hallway, restroom (1 toilet/1 sink) Approximate Area = 18,249 sq. ft. The Centre- Second Floor Mezzanine Area: Foyer with check in counter with staff work station, open staff office areas (cubicles), north and south manager offices, copier and printer room, men's restroom (1 toilet/ 2 sinks/2 urinals), women's restroom (3 toilets/3 sinks), 2 conference rooms (Placerita & Towsley), stairways, hallways/kitchen Approximate Area = 5,154 sq. ft. 2. Building Two —Gymnasium: Check in lobby with counter with staff work station, Manager's office, men's restroom (2 toilets/4sinks/2 urinals), women's restroom (4 toilets/4 sinks), men's restroom (1 toilet/2 sinks/one urinal), women's restroom (one toilet/2 sinks), men's locker room, women's locker room, men's shower, women's shower, janitorial room, racquetball courts (4 wood courts), basketball courts (2 full basketball courts) Approximate Area = 13,989 sq. ft. Building Three — Aquatic Center: Lobby with check in counter and small office, 2 women's locker rooms, women's shower (5 showers), women's restroom (5 toilets/3 sinks), vestibule, 2 men's locker rooms, men's showers (5 showers), men's restrooms (3 toilets/4 sinks/4 urinals), electrical room, family change room (1 toilet/1 sink), pool equipment storage, lifeguard office, first aid room, 4 office areas, staff area, work room, women's locker room, women's restroom (1 toilet/1 shower/1 sink), men's locker room, men's restroom (1 toilet/1 shower/1 sink), multiple hallways, classroom (1 sink), custodian room, storage, vestibule, men's team hallway, men's locker area, men's shower (5 showers), men's restroom (3 toilets/3 sinks/ 3 urinals), vestibule, women's team hallway, women's locker room, women's shower (5 showers), women's restroom (5 toilets/3 sinks), stairs, observation area Approximate Area = 8,009 sq. ft. 4. Building Four — Concession Stand — Outside Restroom: men's (5 toilets/4 urinals/5 sinks) and women's (5 toilets/5 sinks), ticket room, pump house — outside showers (7 showers) Approximate Area = 756 sq. ft. 5. Building Five — Maintenance Office: Maintenance office, staff area, staff lockers, unisex restroom (1 toilet/1 sink), office Approximate Area = 488 sq. ft. 6. Building Six — Skate Park: Men's restroom, women's restroom, Approximate Area = 924 sq. ft. GS -15-16-31 95 Building one is a multi-purpose building which has one large public assembly room with kitchen facilities, a small hallway, and inside restrooms. This building serves as permanent offices for approximately three (3) on-site employees. The assembly room is routinely made available to the general public for use as a temporary or seasonal classroom, meeting room, or other public assembly use. Total interior area to be cleaned in this facility is approximately 2,388 sq. ft. Building two has outside restrooms with a maintenance room in between — only the restrooms are to be cleaned. Total interior area to be cleaned in this facility is approximately 436 sq. ft. This facility is regularly used after-hours and on a continuous basis; therefore, Contractor may encounter some limitations as far as what times certain portions of the premises will be available to the cleaning crews. The building is typically used 365 days per year. Price quoted for this location shall be for monthly service and shall include all services requested in the General Specifications, or as otherwise amended per this Exhibit. Total interior area to be cleaned in this facility is approximately 2,824 sq. ft. GS -15-16-31 96 SCSC Pricing (5 pages total) Park Location &Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week The Centre - ONE 20880 Centre Pointe Parkway Carpet 1827 817.53 705.09 588.90 38.66 Arcade Linoleum 761 246.01 215.93 184.85 11.51 Arena (Cedar Hall) Linoleum 4045 326.91 286.94 245.64 15.29 Arts and Crafts Room - Classroom 2 Linoleum 581 1 187.82 164.86 1 141.13 8.79 Ballet Room Hard Wood 719 232.43 204.02 174.65 10.87 Children's Areas - Classroom 1 Linoleum 420 135.77 119.17 102.02 6.35 Closets Linoleum 41 13.25 11.63 9.96 0.62 Children's Restroom (1 toilet /1 sink) Tile 47 30.39 26.67 22.83 1.42 Community Room (2@1,616 st/ea.) Oak Room Carpet 3232 261.20 229.27 196.27 12.22 Computer Room - Conference Room Carpet 523 169.07 148.40 127.04 7.91 Elevator Linoleum 55 35.56 3121 26.72 1.66 Foyer and Hallway Outside Oak Room Linoleum 548 1 177.15 155.49 1 133.11 8.29 Hallways (2) Linoleum 884 285.77 250.83 214.73 13.37 Janitorial Cement 156 50.43 4426 37.89 2.36 Kitchen Linoleum 181 58.51 51.36 43.97 2.74 Lobby Linoleum 650 210.13 184.44 157.89 9.83 Multi -Purpose Rooms (SycamoreA&B) Carpet 1124 90.84 79.73 68.26 4.25 Patio Areas Cement 800 258.62 227.00 194.33 12.10 Quiet Room - Classroom 5 Carpet 315 101.83 89.38 76.52 4.76 Reception Area Linoleum 162 1 52.37 45.97 1 39.35 2.45 Men's Restroom(4toilets/4 sinks/4 urinals) Tile 307 198.49 17422 149.14 9.28 Women's Restroom (8 toilets/4 sinks) Tile 308 199.14 174.79 149.63 9.31 Stairways Linoleum 231 74.68 65.55 56.11 3.49 Teen Lounge Linoleum 389 125.75 110.38 94.49 5.88 Vocation Room Carpet 582 188.14 165.14 141.37 8.80 Staff Office Carpet 276 89.22 78.31 67.04 4.17 Park Administrator's Office Carpet 331 107.00 93.92 80.40 5.01 Staff Break Room Carpet 1125 1 40.41 35.47 30.36 1.89 Whitney Room Carpet 1181 1 58.51 51.36 43.97 2.74 Hallway Carpet 1228 1 73.71 64.69 55.38 3.45 Restroom (1 toilet/1 sink) Tile 147 Approximate Area- 18,249 Cost Per Month (this location only)1 1 30.39 26.67 22.83 1.42 $4,109.52 $ 3,607.10 $3,087.89 10 192.23 The Centre - Mezzanine Area 20880 Centre Pointe Parkway South Open Staff Office Carpet 1827 817.53 705.09 588.90 38.66 South Manager Office Carpet 125 55.93 48.24 40.29 2.65 Copier and Printer Room Linoleum 160 71.60 61.75 51.57 3.39 North Open Staff Room Carpet 1864 208.52 179.84 150.21 9.86 North Manager Office Carpet 126 56.38 48.63 40.61 2.67 Men's Restroom (1 toilet/2 sinks/2 urinals) Tile 138 123.50 106.52 88.96 5.84 Women's Restroom (3 toilets/3 sinks) Tile 188 168.25 145.11 121.20 7.96 Conference Room Carpet 141 63.09 5442 45.45 2.98 Conference Room Carpet 138 61.75 53.26 44.48 2.92 Stairways Linoleum 146 65.33 56.35 47.06 3.09 Foyer Linoleum 131 58.62 50.56 42.23 2.77 Hallways\Kitchen Linoleum 170 Approximate Area. 5,154 Cost Per Month (this location only) 7607 65.61 5480 360 1$1,826.57 1$ 1,575.36 1 $ 1,315.76 10 86.39 GS -15-16-31 97 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Gymnasium -TWO 20870 Centre Pointe Parkway Manager Office VCT 65 27.73 24.36 20.88 1.30 Staff Area VCT 449 191.56 168.27 144.20 8.96 Lobby Sport Court 285 1 121.59 106.81 1 91.53 5.68 Men's Restroom (2 toilets/4 sinks/2 urinals) Tile 264 225.26 197.88 169.58 10.53 Womens Restroom (4 toilets/4 sinks) Tile 264 225.26 197.88 169.58 10.53 Mens restroom (1 toilet/2 sinks/1 urinal) Tile 414 353.25 310.31 265.93 16.52 Womens restroom (1 toilet/2 sinks) Tile 414 353.25 310.31 265.93 16.52 Men's Locker Room Tile 92 78.50 68.96 59.09 3.67 Women's Locker Room Tile 93 79.35 69.71 59.74 3.71 Men's Showers Tile 108 92.15 1 80.95 69.37 4.31 Women's Showers Tile 108 92.15 80.95 69.37 4.31 Janitorial room Cement 46.85 40.15 Racquetball Courts (4 wood courts) Wood Floor 294.19 252.12 Basketball Courts (2 full basketball courts) Sport Court IJ871.19 3 099.51 765.28 $2,722.70 655.83 $ 2,333.29 40.73 Approximate Area: Cost Per Month (this location only) (continued on next page) GS -15-16-31 98 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Aquatic Building- THREE 20850 Centre Pointe Parkway 101 Lobb Cement 600113.60 99.26 84.45 5.33 102 Cashier Carpet 262 49.61 43.35 36.88 2.33 103 Office Lobby Carpet 100 18.93 16.54 14.07 0.89 104 Vestibule Cement 46 8.71 7.61 6.47 0.41 105A Women's Locker Room Tile 278 105.27 91.98 78.26 4.94 105B Women's Locker Room Tile 120 45.44 39.71 33.78 2.13 105C Women's Shower (5 showers) Tile 121 45.82 40.04 34.06 2.15 105D Women's Restroom (5 toilets/3 sinks) Tile 204 77.25 67.50 5743 3.62 106 Vestibule Cement 46 17.42 15.22 12.95 0.82 107A Men's Locker Room Tile 42 15.90 13.90 11.82 0.75 107B Men's Locker Room Tile 278 105.27 91.98 7826 4.94 107C Men's Shower (5 showers) Tile 118 44.68 39.04 33.22 2.10 107D Men's Restrm (3 toilets/4 sinks/4 urinals) Tile 214 81.03 70.81 60.24 3.80 108 Electrical Room Cement 58 10.98 9.60 8.16 0.52 109 Family Change Room (1 toilet/1 sink) Tile 63 23.86 20.85 17.73 1.12 110 Pool Equipment Storage Cement 142 26.89 23.49 19.99 1.26 111 Lifeguard Office Cement 200 37.87 33.09 28.15 1.78 112 First Aid Room Cement 180 34.08 29.78 25.33 1.60 113 Office Carpet 106 20.07 17.54 14.92 0.94 114 Office Carpet 158 29.91 26.14 22.24 1.40 115 Office Carpet 145 27.45 23.99 20.41 1.29 116 Office Carpet 148 28.02 24.49 20.83 1.31 117 Staff Area VCT 204 38.62 33.75 28.71 1.81 118A Work Room VCT 88 16.66 14.56 12.39 0.78 118B Storage VCT 79 14.96 13.07 11.12 0.70 119A Women's Locker Room Tile 89 33.70 29.45 25.05 1.58 119B Women's Restroom (1 toilet/1 shower/1 sink) Tile 76 1 28.78 25.15 1 21.39 1.35 120A Men's Locker Room Tile 88 33.32 29.12 24.77 1.56 120B Men's Restroom (1 toilet/1 shower/1 sink) Tile 82 31.05 27.13 23.08 1.46 121A Hallway Cement 262 49.61 43.35 36.88 2.33 121 B Hallway Cement 396 74.98 65.51 55.74 3.52 122 Hallway Cement 250 47.33 41.36 35.19 2.22 123 Classroom (1 sink) Carpet 925 175.13 153.03 130.19 8.22 124 Custodian Room Cement 127 24.05 21.01 17.88 1.13 125 Storage Carpet 89 1 16.85 14.72 1 12.53 0.79 126 Vestibule Cement 46 8,71 7.61 6.47 0.41 127A Men's Team Hallway Tile 289 54.72 47.81 40.68 2.57 127B Men's Locker Area Tile 53 20.07 17.54 14.92 0.94 127C Men's Shower (5 showers) Tile 67 25.37 22.17 18.86 1.19 127D Men's Restroom (3 toilets/3 sinks/3 urinals) Tile 200 75.73 66.18 56.30 3.55 128 Vestibule Cement 46 17.42 1522 12.95 0.82 129A Women's Team Hallway Tile 280 53.01 46.32 39.41 2.49 129B Women's Locker Room Tile 153 1 20.07 17.54 1 14.92 0.94 129C Women's Shower (5 showers) Tile 67 25.37 22.17 18.86 1.19 129D Women's Restroom (5 toilets/3 sinks) Tile 1200 75.73 66.18 56.30 3.55 130 Stairs IVCT 1180 34.08 29.78 25.33 1 1.60 131 Observation Area Carpet Approximate Area: Cost Per Month (this location only) 1144 27.26 23.82 20.27 1.28 0 8,009 && 44 $1,479.84 GS -15-16-31 99 Maintenance Office - FIVE 20854 Centre Pointe Parkway Cost @ Cost @ 6 Cost @ 5 Monthly hours at 132 Maintenance Square Carpet 115 153.06 128.82 Park Location & Information Floor Type 133 Staff Area (1 sink) 7 Days Days per Days per seven days per 126.33 8.94 Footage Carpet 50 133.09 112.02 90.24 6.39 135 Unisex Restroom (1 toilet/1 sink) per Week Week Week week Concession Stand - FOUR 741 136 Office Carpet 125 166.37 140.02 20856 Centre Pointe Parkway 7.99 ApproximateArea: 1488 Room 303 - Women's Restroom 15 Cost Per Month (this location on $793.23 $ 667.63 toilets/5 sinks) Tile 324 298.40 252.05 204.15 14.29 Room 304 - Men's Restroom (5 toilets/4 urinals/5 sinks) Tile 310 285.51 241.16 195.33 13.68 Room 305 - Ticket Room Tile 67 123.41 104.24 84.43 5.91 Pump House -Outside Showers (7 showers) Concrete 55 101.31 85.57 69.31 4.85 Approximate Area: 756 Cost Per Month (this location only) $ 808.63 $683.03 $ 553.22 38.73 0 Maintenance Office - FIVE 20854 Centre Pointe Parkway 132 Maintenance Office Carpet 115 153.06 128.82 103.77 7.35 133 Staff Area (1 sink) Carpet 140 186.33 156.82 126.33 8.94 134 Staff Lockers Carpet 50 133.09 112.02 90.24 6.39 135 Unisex Restroom (1 toilet/1 sink) Tile 58 154 39 129.94 104.68 741 136 Office Carpet 125 166.37 140.02 112.80 7.99 ApproximateArea: 1488 Cost Per Month (this location on $793.23 $ 667.63 $ 537.82 0 38.08 Santa Clarita Skate Park - SIX 20840 Centre Pointe Parkway Men's Restroom Cement 176 Women's Restroom Cement 176 225.73 191.08 155.28 in Rn Office Carpet 572 366.82 310.51 252.33 Approximate Area: 924 Cost Per Month (this location only) $ 81839 769268 $ 562.88 39.14 0 TOTAL SCSC ALL 6 BUILDINGS 1 $ 13,446.44 $11,687-.94 1 $9,870.70 1 632.85 0 (continued on next page) GS -15-16-31 100 Park Location & Information Floor Type Square Footage Cost @ 7 Days per Week Cost @ 6 Days per Week Cost @ 5 Days per Week Monthly hours at seven days per week Newhall Community Center 22421 Market Street $ - 0 Staff Office 104 Carpet 119 2690 2353 2004 1 26 Staff Office 103 Carpet 127 28.71 25.11 21.39 1 35 Staff Office 120 Carpet 110 1 2487 21 75 18 53 1 1 17 Open Work Area 102 Carpet 247 5584 4884 41 60 262 Equipment Storage 107 VCT 156 3527 3085 9697 1 65 Equipment Check-Out 105 VCT 154 3482 3045 2594 163 Lobby Waiting Area 101 VCT 877 19828 17341 14771 930 Hallways - 111, 126, 130 VCT 1091 24667 21573 18376 11 56 Conference Room 117 Carpet 228 Kitchen 118 VCT 253 57 9n sn 01 Kitchen Hallway VCT 73 1650 1443 1230 077 Toy Room 121 VCT 287 1 64 SP 5675 483 304 Men's 115 Tile 58 Women's 116 Tile 58 9693 9294 1954 1 93 Class Room 112 VCT 1130 955 48 92344 19032 11 gs Teen Room 122 VCT 602 136 11 11904 101 3,C) 6:19 Gym Multi-Purpose Room 108 Rubber Flooring 5840 1,320.38 1,154.77 983.62 61.90 Boxing Room 127A Concrete/Mats 2106 476.15 416.43 354.71 22.32 Tape Room 128 Concrete 119 26.90 23.53 20.04 1.26 Public Restroom - Men's 134, 135 Tile 566 1 255.94 223.83 190.66 12.00 Public Restroom -Women's 131, 132 Tile 593 268.14 234.51 199.76 12.57 Viewing Room 123 VCT 170 38.44 33.61 28.63 1.80 Dance Room 124 Maple Flooring 1172 264.98 231.74 197.40 12.42 Weight maRoom 1rea 276 Total Approxite A Rubber Flooring 306 69.18 60.51 51.54 3.24 16442 Total Cost Per Month NHCC $ 4,005.67 $ 3,50325 $ 2,984.041 187.80 0 PRICE PROPOSAL -TOTAL OVERALL COST Add all of the 7 day total monthly costs for each location together for a monthly subtotal: MONTHLY SUBTOTAL COST $ 17,452.07 Multiply the subtotal by 12: TOTAL ANNUAL OVERALL COST $ 2095424.84 GS -15-16-31 101 17,452.07 15,191.19 12,854.74 820.65 Total SCSC and Newhall Community Center $ - $ - $ - 0 PRICE PROPOSAL -TOTAL OVERALL COST Add all of the 7 day total monthly costs for each location together for a monthly subtotal: MONTHLY SUBTOTAL COST $ 17,452.07 Multiply the subtotal by 12: TOTAL ANNUAL OVERALL COST $ 2095424.84 GS -15-16-31 101 ADDITIONAL SERVICES PRICING (Do NOT add this pricing into your bid total) Pricing listed below, may be considered in the overall cost in the multi criteria bid review. • Day Porter Monthly Service at 40 hours per week, per month $ 3.339.89 GS -15-16-31 102 0 SERVICON S Y S T E M S I N C We make a difference you can measure PERFORMANCE • ROI • HEALTH • CLEANLINESS City of Santa Clarita August 1, 2016 6".. 4) Proposal for Janitorial Services at Various Santa Clarita Facilities TABLE OF CONTENTS Company Information 3 Executive Summary 4 Company Overview 5 Core Values 6 Locations 6 Sustainability 7 Awards and Recognition 8 Affiliations 9 State of the Art Learning Center 10 Additional Value -Added Services 11 Customized Programs for City of Santa Clarita 12 Quality Control 19 Plan -Do -Check -Act 20 Inspection Program 21 Call Back/Emergency Work 24 Customer Service Metrics 26 Proposal for Janitorial Services at Various Santa Clarita Facilities COMPANY INFORMATION We make a difference you can measure PERFORMANCE o ROI • HEALTH • CLEANLINESS COMPANY INFORMATION Executive Summary Proposal for Janitorial Services at Various Santa Clarita Facilities We appreciate the opportunity to submit the following proposal to City of Santa Clarita. Our specialization in complex, critical and high-end environments is especially suited to the variety needs ofthe City. We have identified four (4) key areas in our proposal for customized solutions that highlight Servicon's approach to solving your most critical challenges. • Overall Cleaning Performance. We recognize that several service items need greater attention on a daily basis. Our team has carefully work loaded your facility in order to determine the proper staffing required to exceed your expectations. Cleaning for Health. We employ the latest technology state of the art training programs, and manage our people effectively in order to have your facilities continuously resembling the like new appearance you expect. Our people are trained to clean first for health, the more particulate we capture then remove the cleaner and healthier the environment. Keys to a winning program at the Various Santa Clarita Facilities include: • Understanding challenges, developing solutions • Solid management, training and quality control • Rigorous recruitment, screening and onboarding • Cutting-edge technologies • State-of-the-art equipment and supplies • Sustainability • Flexible pricing and staffing • Quality Control. Our technology based Quality Control program offers real time inspections that are programmed for each facility. We customize the inspection program specifically tailored to meet your needs. Communicating the inspection data is key for positive communication to solve issues immediately, ur Smart Inspect Program offers real time reporting, and combined with regular schedule business reviews we have objective data in which to discuss. Lastly, we have initiated our client survey program. Twice a year you receive a survey asking to rate various aspects of our service. Our operational plan for the Parks will employ mobile vans equipped with high productivity, high performance equipment, like Kaivac No Touch Restroom Systems. This will enable Proposal for Janitorial Services at Various Santa Clarita Facilities Servicon to offer an exceptional results creating a healthy and sanitary environment. Please see discussion within this proposal. Sustainability. We understand the goals and objectives for being Green, LEED, and Sustainability programs in order to meet any of your present or future needs. We were one of the first to start a Green Cleaning, and our new Mandesian Learning Center is LEED Platinum. Sustainability is an integral part of how we do business. We can assist you in improving all of your objectives for any of your sustainability programs. Overview Company Name: Servicon Systems, Inc. - - • • Address: 3965 Landmark Street, Culver City, CA 90232 Phone: (310) 204-5040 Fax: (310) 204-5097 "To provide progressive Email: Iaurie.sewelI@serviconsystems.com Website: www.serviconsystems.com cleaning services and solutions that create Subsidiaries, Affiliates, Parent Companies: None measurable value to Incorporated in 1973, Servicon Systems, Inc. (Servicon) complex, high-end and has been a leading provider of award-winning janitorial critical business services to aerospace, refinery/manufacturing, environments, delivered by commercial real estate, municipal and healthcare entities. expert managers and an We offer the highest quality of contract maintenance and engaged workforce." operations, janitorial and housekeeping services in California and the Southwestern United States. Our client base includes many Fortune 100 and 500 companies as well as numerous government department and agencies. With annual revenues exceeding $58 Million and more than 1,200 trained team members, we are large enough to provide world-class service, but because of our local headquarters, are able to respond to our clients' needs with the care of a small company. Markets • Aerospace: clean rooms, highly secured areas, large multi -faceted facilities • Industrial 6 Hi -tech: oil refineries, manufacturing, assembly, research • Commercial: high rise, large campus -style properties, Class A buildings • Healthcare: hospitals, clinics, retirement homes, extended care, assisted living • Municipalities: courthouse, law enforcement facilities • Studio and Convention Centers: high profile / volume facilities 4) Proposal for Janitorial Services at Various Santa Clarita Facilities Core Values Servicon's success has been built on a healthy corporate culture that brings integrity to the way we conduct business, quality to the way we perform and respect to those we work with, customers or associates. The following core values have led Servicon to remarkable achievements. ❑ Deliver the best experience and serve with pride. ❑ Never sacrifice safety. ❑ Speak and hear the truth, especially when it is difficult. ❑ Treat everyone with kindness and respect. ❑ Collaborate, share and help each success. ❑ Learn, embrace change and promote new ideas. Locations Servicon operates from two locations in Southern California serve the Various Santa Clarita Facilities locations. Servicon Corporate Office 3965 Landmark Street Culver City, CA 90232 Phone: (310) 204-5040 Servicon Supplies Office 3329 Jack Northrop Ave. Hawthorne, CA 90250 Phone: (310) 970-0700 WV Sustainability Proposal for Janitorial Services at Various Santa Clarita Facilities Servicon is committed to Green Cleaning and "cleaning for health" as a strategic objective. Our methods and processes fully demonstrate that, exclusively, this is the only way that we perform our work. All Servicon cleaning procedures and products are consistent with the U.S. Green Building Councils (USGBC) Leadership in Energyand Enwronmenta/Design (LEED) housekeeping requirements for green building certification. CIMS -GB Certification: Client Gateway to LEED Servicon has received its Cleaning Industry Management Standard (CIMS) Certification with GB (Green Building) designation. This accreditation provides Servicon's customers such as City of Santa Clarita precisely what they need to secure points under the LEED for Existing Buildings, while greening their operations overall. As such, CIMS -GB certification demonstrates our capability to assist customers in achieving LEED-EB points and offers assurance that, in Servicon, they have selected a vendor prepared to partner with them in the LEED process. In the past year, Servicon has: • Replaced more than 10,000 pounds of potentially hazardous cleaning chemicals with greener alternatives. • Transitioned 1 million pounds of paper products made from virgin fiber to Green Sea/ and EPA -approved alternatives. • Reduced the use of more For our clients, the CIMS -GB certification guarantees that Servicon: than 30,000 pounds of cloth rags by replacing them with micro -fiber cleaning products that reduce solid waste and make facilities cleaner and healthier. • Is a high-performance, customer -focused organization with consistent, quality services • Is able to assist our clients in achieving LEED-EB (LEED for Existing Buildings) and Operations & Maintenance (O&M) points • Performs at the highest level in our industry in: o Quality systems and service delivery o Human resources and employee engagement o Health and safety o Environmental stewardship and green building standards o Committed management Awards and Recognition Proposal for Janitorial Services at Various Santa Clarita Facilities Servicon has received the following awards and industry recognition during the past five (5) years: LABJ: Fastest Growing The Ashkin Group Private Company Award Green Champion Award LABJ: Best Place to Work RNOMICERIM THE Best The 100 Fastest Places GROWING� ASHKIN I Gf oOUP, LLC toWork Private CompaniesAWANUS The Green Cleaning Experts "Best Vendor Partner" by Exxon Mobil, a current Boeing: Outstanding client (rated by Exxon Mobil employees globally) Conservation Achievement Also numerous Companies safety awards & GREF Award Excellence Awards E,I(onMobil. CBRE: Partner of the Year BOMA: Numerous TOBYAwards TOBYO �J AWARDS eoMa �N Excellence in Building Management RAYTHEON: Recycling Award Raytheon Inc. 500: One of the Fastest Growing Private Companies in the U.S. fin= AMERICA'S FASTEST 5 O GROWING PRIVATE COMPANIES 4) Proposal for Janitorial Services at Various Santa Clarita Facilities Affiliations Servicon Systems, Inc. is a contributing member of a number of industry associations, supporting the advancement of the industries and remaining current with developments within them. • Building Owners and Managers Association (BOMA) o Member Since: 1991 - Present 0 2007 Real Estate Forecast Committee International Facilities Management Association (IFMA) o Member Since: 2005- Present 0 2009 Events Committee Chair (Stacey Wong- Servicon Dir of Marketing) • The United States Green Building Council, Los Angeles (USGBC-LA) o Member Since 2003- Present • Society of Maintenance 8 Reliability Professionals (SMRP) o Member Since 2005- Present • The International Sanitary Supply Association (ISSA) o Member Since: 1987 -Present o District Director 2000 (Laurie Sewell, President) • The Society of Industrial Security Professionals (NCMS) o Member Since 2003- Present • Institute of Real Estate Management (IREM) o Member Since: 2005 -Present o Charles Mayeda LEED AP (Employed by Servicon Systems) Consultant and Community Resources Servicon applies the knowledge learned from consulting services like The Ashkin Group, a leader in green cleaning and best practices. (askinggroup.com) Servicon also utilizes ISSA industry standards to help develop the staffing plans and productivity times of custodians. Q) Proposal for Janitorial Services at Various Santa Clarita Facilities State -of -the -Art Learning Center In 2015, Servicon opened its new Mandesian Innovation and Learning Center. Located at our Culver City corporate campus, the 3,300 square foot structure is LEED Platinum Certified. The Center houses Servicon University'", our Leadership and Management training program and is dedicated to employee collaboration and development. Center attributes: • Built to the highest standards of sustainability, including a net -0 carbon footprint. • Designed with numerous challenging cleaning and floor surfaces that are found throughout our client's facilities to allow for hands-on training in the cleaning and restoration of these areas. • Accommodates one-on-one, multiple small group and large group sessions of 100+ individuals. • Fully equipped with the latest in AV equipment to allow the video streaming of classes when personnel cannot physically attend. • Available to our client -partners for activities/training they may have that require this type of collaborative space, Partnership Business Reviews and other business related meetings. • Bottom Line: Showcasing our commitment to "people development," the Center indeed separates Servicon from the competition. Proposal for Janitorial Services at Various Santa Clarita Facilities Additional Value -Added Services Below is a list Servicon's additional value-added services that we can provide Various Santa Clarita Facilities. Charges for these additional services are available upon request. Support Services Technical Services Logistic Services Environmental Facility Maintenance Mailroom Custodial HVAC Systems Shipping! Receiving Clean Room I Labs. Electrical Distribution Systems Interplant f Regional Moving Floor Care High Voltage Security Escorting Integrated Pest Mgmt. Mechanical Systems Inventory Management Integrated Waste I Recycling Plumbing Packaging f Kitting Landscaping & Grounds Cranes & Hoists Asset Management Disaster Recovery Paint Booths Maintenance Call Center HVAC Duct Cleaning Carpentry! Painting Local Courier/ Delivery Window Cleaning Lamp Replacement Power Washing HVAC Filter Management Parking Lot Sweeping Project Management Proposal for Janitorial Services at Various Santa Clarita Facilities CUSTOMIZED PROGRAMS FOR CITY OF SANTA CLARITA We make a difference you can measure PERFORMANCE • ROI • HEALTH • CLEANLINESS Proposal for Janitorial Services at Various Santa Clarita Facilities CUSTOMIZED PROGRAMS FOR CITY OF SANTA CLARITA At the foundation of client satisfaction is an effective communication structure. Below are the customized Servicon programs rooted in thoughtful data collection, measurement and communication that will ensure we meet all client goals for the Various Santa Clarita Facilities. 1. Smart Inspect -Quality Assurance Program 2. Quarterly Client Business Reviews and Planning 3. Supervisor Training Program 1. QUALITY ASSURANCE — ACCOUNTABILITY YOU CAN TRUST A simple application and a quick inspection on a smart phone initiates our Quality Assurance Program. The more users that evaluate the facility, the better the data. Good data results in trends that help determine areas of improvement for the janitorial staff and ensure a continuous improvement plan is always in motion. Servicon's Site Supervisor, Utility Workers and Area Manager will be involved in inspecting the quality of our work on an app in their smart phone on a daily basis. Any deficiencies along with pictures will be uploaded to our system (real time) for visibility by the City of Santa Clarita team and Servicon management. We will offer two additional Smart Inspect licenses to the facility team to be part of random inspections as they walk the lot to contribute to our data. The more eyes on the project, the better the data, insights and prompt improvements by the Servicon team. 2. CLIENT BUSINESS REVIEWS — PROACTIVE MEASUREMENT AND REPORT OUT Above all, we believe in proving what makes us different by measuringthe difference we make in performance, our clients' bottom line, cleanliness and health. This disciplined approach is our priority and we continue to improve by focusing on innovation, collaboration, development of our employees and what our clients truly value. Our performance audits combine technical tracking (as noted in our Quality Assurance program) with additional on-site input and data analysis from our Director of Client Support Services who acts as a third party evaluator. In addition, we take it upon ourselves to track work order resolution in tandem with our clients' system to ensure that we stay ahead of response times and identify trends before they become issues. How can we do it better? How are the client's requests trending? Where can we continue to improve efficiency? Do our clients see the same level of execution from us that we see in ourselves? These are the standard questions that we answer on a weekly basis. As a result, our Client Business Reviews (CBR) are a true 360° view: predictive, proactive and the basis of continuous improvement. Proposal for Janitorial Services at Various Santa Clarita Facilities 3. SUPERVISOR CERTIFICATION — RECHARGING EMPLOYEE ENGAGEMENT Our Learning Center and Client Innovation Hub is a LEED Platinum facility at our corporate campus houses our workforce training and Supervisor Certification Program. Supervisor Certification is the single most important training and development program in our organization. While workforce technical training and engagement will always be foundational, we focus on training in the greatest area of impact - the Supervisor and Lead. Based on our studies, the decisive factor in the engagement and performance of employees is their relationship with their direct manager, and so we go to great lengths to make that relationship effective and highly positive. To date, our employee retention record is 97% - a fact that we attribute, in great measure, to our targeted leadership programs. The Certification Program is comprised of 12 -modules of approximately 4 -hours each and include professional training, participation and testing through Servicon Academy. We have recently made Certification mandatory for Supervisors and continue to improve our training approach at all levels of the organization. Below is a sampling of the areas we emphasize in our Supervisor Certification curriculum: ❑ Leadership skills ❑ Client service excellence ❑ Effective communication ❑ Time management ❑ Team building ❑ Conflict resolution Daily Carpet Maintenance Program Proposal for Janitorial Services at Various Santa Clarita Facilities Servicon proposes daily vacuuming with ProTeam Backpack Vacuums with H.E.P.A. filtration. Carpet per week. Maint- Method: Servicon recommends the use of the enance powerful (159 CFM) ProTeam Backpack vacuum throughout the Fox Studio Lot. This vacuum will enable greater soil recovery, higher productivity, as well as better filtration to limit re -dusting and promote a cleaner healthier environment. Results: According to the IICRC, Carpet 6 Rug Institute, as well as major manufacturers (i.e. Shaw Contract Group) vacuuming is the most important step removing up to 85% of dry soil. ProTeam backpacks remove more than uprights (43% more than a standard single motor upright, Quality Environmental Services & Technologies, 1996; APC Filtration). Built up soils abrade the carpet pile, making the carpet look old prematurely. Often the "traffic pattern" seen is not soil but pile abrasion reducing the ability for the carpet pile to reflect light. ProTeam's exclusive Xover multi -surface tool does not use any beater bar and can clean a variety of flooring surfaces in addition to carpeting. IAQ Benefits of the ProTeam Backpack Technology hair dust mite heavy industrial dust ~ pollen •o mold Wo •� ,l ibacteria 44b!!*J Lcarbon black? M M4 viruses ** I r i k. 9 1 Inner Filter Intercept Mism• F"ter 2 Outer Filter Micro Cloth Filter 3 Dome Filter Pilastlt cage with Foam FRter Media 4HEPA Filter Reducesem&sions e — -Ill Direction of Airflow it 11F Ar m r ProTeam ProTeam BACKPACKS CANISTERS G 99.9% 99.90/0 efficient at efficient at filtering panicles filtering parlicles Z 1 micron or larger 1 micron or larger ProTeam HEPA BACKPACKS, UPRIGHTS kCANISTERS i 99.97% eles .3 micrat on or la particles .3 micron a larger ProTeam True LPA BACKPACKS 99.999+°/0 efficient at filtering $particles 12 micron or larger 0 0.014 .124 .34 MA Daily Carpet Maintenance Program Proposal for Janitorial Services at Various Santa Clarita Facilities Servicon proposes daily vacuuming with ProTeam Backpack Vacuums with H.E.P.A. filtration. Carpet per week. Maint- Method: Servicon recommends the use of the enance powerful (159 CFM) ProTeam Backpack vacuum throughout the Fox Studio Lot. This vacuum will enable greater soil recovery, higher productivity, as well as better filtration to limit re -dusting and promote a cleaner healthier environment. Results: According to the IICRC, Carpet 6 Rug Institute, as well as major manufacturers (i.e. Shaw Contract Group) vacuuming is the most important step removing up to 85% of dry soil. ProTeam backpacks remove more than uprights (43% more than a standard single motor upright, Quality Environmental Services & Technologies, 1996; APC Filtration). Built up soils abrade the carpet pile, making the carpet look old prematurely. Often the "traffic pattern" seen is not soil but pile abrasion reducing the ability for the carpet pile to reflect light. ProTeam's exclusive Xover multi -surface tool does not use any beater bar and can clean a variety of flooring surfaces in addition to carpeting. IAQ Benefits of the ProTeam Backpack Technology hair dust mite heavy industrial dust ~ pollen •o mold Wo •� ,l ibacteria 44b!!*J Lcarbon black? M M4 viruses ** I r i k. 9 1 Inner Filter Intercept Mism• F"ter 2 Outer Filter Micro Cloth Filter 3 Dome Filter Pilastlt cage with Foam FRter Media 4HEPA Filter Reducesem&sions e — -Ill Direction of Airflow it 11F Ar m r ProTeam ProTeam BACKPACKS CANISTERS G 99.9% 99.90/0 efficient at efficient at filtering panicles filtering parlicles Z 1 micron or larger 1 micron or larger ProTeam HEPA BACKPACKS, UPRIGHTS kCANISTERS i 99.97% eles .3 micrat on or la particles .3 micron a larger ProTeam True LPA BACKPACKS 99.999+°/0 efficient at filtering $particles 12 micron or larger 0 0.014 .124 .34 1.04 iO4 100c SMALLER 4 ) LARGER I I = micron 1 micron= 1/25,000 in. VCT Maintenance Program Proposal for Janitorial Services at Various Santa Clarita Facilities Daily VCT Maintenance (Damp Mopping) City of Santa Clarita Requirement: Performed daily. Method: Servicon recommends mopping with Unger Duel Bucket Micro Fiber System; Removes more dirt, uses 70% less water, and is better ergonomics for the worker. The photo shows the bucket system and we would recommend the damp mop (pictured) on most of your non - restroom hard surface areas. Results: Reducing the frequency of costly stripping. C Daily VCT VCT Maintenance Program Proposal for Janitorial Services at Various Santa Clarita Facilities Daily VCT Maintenance (Damp Mopping) City of Santa Clarita Requirement: Performed daily. Method: Servicon recommends mopping with Unger Duel Bucket Micro Fiber System; Removes more dirt, uses 70% less water, and is better ergonomics for the worker. The photo shows the bucket system and we would recommend the damp mop (pictured) on most of your non - restroom hard surface areas. Results: Reducing the frequency of costly stripping. Daily VCT City of Santa Clarita Requirement: Performed Maintenance daily. (Auto Scrubbing) Method: Servicon recommends utilization of an automatic scrubber in open areas like hallways. - The productivity is far greater in addition the cleaning is better, using a vacuum to remove the water and debris from the floor. Results: Reducing the frequency of costly stripping. Tennant R3 Scrubber Interim VCT City of Santa Clarita Requirement: Performed as Maintenance needed. (Scrubbing/ Recoating) Method: Servicon recommends a Scrub and Re - coat process on an interim basis in order to re- fresh and re -apply needed floor finish. This process will save much needed time and money from un -necessary floor stripping and more importantly reduces the horrible pollution that goes with putting the stripper and floor finish down the treated drain. Tennant R3 Scrubber Utilizing the scrubber pictured we would change the pad in order to remove the top layers of floor finish. By eliminating the harsh stripping chemicals we add productivity and a floor Proposal for Janitorial Services at Various Santa Clarita Facilities Window Cleaning Program Window City of Santa Clarita Requirement: Performed Bi - Cleaning annually and as needed. Methods: Servicon recommends using the Unger Stingray cleaning and the Unger Speed Clean systems for out of reach areas on glass. The high performance and efficiency of this new technology assures consistent quality and keeping to schedule. Note: Due to the efficiencies of this system, we have opted to forego a separate quote for the interior window cleaning. In addition, without the exact number and size of the windows it is impossible to calculate the number of hours needed for this separate task. surface that will enable a new coat of floor finish to be easily applies. Results: Reducing the frequency of costly stripping. Deep VCT City of Santa Clarita Requirement: Performed as Maintenance needed. (Recoating Floor Finish) Method: Servicon utilizes the highest quality Floor Finish on the market today. We recognize that spending a little more will add a better look to your facility and gives us the added benefit of lasting longer on the floor. We apply the finish with a back pack style — applicator. �[F Results: Refinished floor with labor saved by r_ allowing technician to move easily throughout the facility. Ago Window Cleaning Program Window City of Santa Clarita Requirement: Performed Bi - Cleaning annually and as needed. Methods: Servicon recommends using the Unger Stingray cleaning and the Unger Speed Clean systems for out of reach areas on glass. The high performance and efficiency of this new technology assures consistent quality and keeping to schedule. Note: Due to the efficiencies of this system, we have opted to forego a separate quote for the interior window cleaning. In addition, without the exact number and size of the windows it is impossible to calculate the number of hours needed for this separate task. Proposal for Janitorial Services at Various Santa Clarita Facilities Restroom Floor Maintenance Program Cleaning Daily and as needed. with Special Attention to Restroom cleaning and especially restroom floors Tile and are the most difficult cleaning process of any we Grouted encounter. The reasons being most cleaning firms Floors use string mops that deposit the surface dirt into the grout lines and create mop marks on the coping. All of which is extremely difficult to remove after years of neglect. Methods: Servicon recommends a variety of methods regarding the reclamation of tile and grouted restroom flooring. These methods may include any of the following items listed (right). Results: Well-maintained restroom floors with labor saved by allowing technician to move easily throughout the facility. Kaivac No -Touch System Floor Cleaning Pressure Washing Systems Tennant R3 Cylindrical Brush System Scrub brush and elbow grease! Proposal for Janitorial Services at Various Santa Clarita Facilities QUALITY CONTROL PLAN We make a difference you can measure PERFORMANCE • ROI • HEALTH • CLEANLINESS QUALITY CONTROL PLAN Plan -Do -Check -Act Proposal for Janitorial Services at Various Santa Clarita Facilities Servicon will utilize the Plan -Do -Check -Act (PDCA) cycle in conjunction with our Smart Inspect" browser -based software to facilitate "total quality" at Various Santa Clarita Facilities. The following is a description. includes all processes and operational procedures that we will perform at Various Santa Clarita Facilities, with these procedures becoming the standards with which we execute services. #0 means accomplishing the work at Various Santa ClaritFacilities according to Servicon performance standards and contractual specifications with the client as well as providing the necessary education and Servicon's QC program: Serves as a training ground for employee responsibility and workmanship. Facilitates the transfer of knowledge to improve daily routines. Investigates problems and proposes enhancements that raise standards. training needed to execute properly. ■ is the examination of the results of our work performed at Various Santa Clarita Facilities, that is, making sure the actual services executed conform with performance standards. refers to any necessary corrective action taken, resulting from the outcomes of CHECK. If our service delivery at Various Santa Clarita Facilities does not meet specifications, an immediate remedy is introduced. The reasons for defects are examined in the ACT stage to determine whether the source of the problem lies in the PLAN stage (i.e., specifications are unsuitable) or the DO stage (i.e., technicians are not doing theirjob properly). If the problems occur in the PLAN stage, Servicon performance standards are revised or improved. If problems occur in the DO stage, additional training is given to our technicians in order to prevent recurrence. gtMN✓A and customer �v i Proposal for Janitorial Services at Various Santa Clarita Facilities Inspection Program Ou�wNchNbocaccar Beck NOON To ensure that service requirements are met, Servicon employs a fully- ��:..Ge,�,"" NKI., functional Inspection Program at Various Santa Clarita Facilities using our aamooma web -based platform (Smart Inspect'") and handheld data collection tools — 5 (smart phone or iPad) that ties together Servicon's continuous 4 improvement efforts on one manageable dashboard. Our goal is to exceed 2 your expectations based on understanding your requirements and develop Floors/Surfaces a scientific and comprehensive solution using these tools. 5 To facilitate this process, project management and site -supervisory personnel will be responsible for performing quality control inspections and N ...................................... reporting to Various Santa Clarita Facilities officials and Servicon management/support teams. Activities Monitored A list of performance and customer satisfaction measures in terms of service delivery will be monitored at Various Santa Clarita Facilities will include (but not limited to): • Completion of all Routine and Periodic Janitorial Tasks • Timeliness and Consistency of Service • Janitorial Staff Professionalism, Responsiveness, Courtesy, Overall Communication • Various Santa Clarita Facilities Building Security • Odor Control and Janitorial Noise Levels Smart InspectTM Quality ManagementCIAO� Smartlnspect Through Smart Inspect'"', Servicon management will Cleaning Assessments Made Easy automatically track employee performance at Various Santa Clarita Facilities from the planning stages through completion. Servicon management and Various Santa Clarita Facilities officials can easily look at performance trends for individual workers and their supervisors, uncovering the real issues and implementing lasting preventive action. Program Tools Data collection for Smart Inspect'' program options are performed on devices such as Apple iPhones, handhelds or tablets. Each device is configured with the Smart Inspect' software. The software enables the device to interact with a customized configuration file to collect inspection data and write the data to the device. Each configuration includes variables such as building, floor, zone, item, and attribute data specific to areas within Various Santa Clarita Facilities' scope of services. Proposal for Janitorial Services at Various Santa Clarita Facilities Formal QA Inspections Formal QA inspections are performed at Various Santa Clarita Facilities by Servicon Supervisors and Project Managers at a mutually agreed-upon frequency. At least twice per month, our Project Manager and Director of Client Support Services will conduct QA inspections to ensure that the quality and operational integrity of ourjanitorial program is being achieved. Web -based Quality Reporting The Smart Inspect quality platform produces a Quality Success Percentage (QSP) as its key metric. The QSP can be expressed many ways and in many different formats for Servicon and Various Santa Clarita Facilities. The web -based platform allows the user to view and print from many report types, including Quality Report, Deficiency Report and Quality Trend Report. o� a n1 yrs. B : .tr J s ..amw Servicon and City of Santa Clarita users can view the overall QSP and view QSPs for each e� area type, item or zone and deficiencies as a 0 percentage of the overall improvement opportunities. Servicon and City of Santa Clarita users can view and sort a huge array of individual records. Son By: Dust Minor Crax Restroom 006 None None TO er r:,'Of Dust Mirror To None None Dust Mirror Tower es am O Nome None Dust Mirr r COMPUMx Restrnom 006 Nana None Tower Buildup poor computax Tower F+eSp'Oom Dp2 None None Buildup Door Camputax Restroom 002 None None Tower Buildup Door computax Restroom 002 None None Tower Servicon and City of Santa Clarita users can view and sort a huge array of individual records. - Proposal for Janitorial Services at Various Santa Clarita Facilities Dashboard Report Finally, Servicon and Various Santa Clarita Facilities management automatically receive a Dashboard Summary Report via email whenever a quality inspection is completed and submitted. Smarthl=ptc0 VariousSanta Clarita Facilities SERVICON S Y S T E M S. I N C 9R P° 172312U13 3709 P �"krr s"""' upload Date Items Inspecled Area TypesFns ec[PA Quality by Area Type DeFc-ency Breakdown 1[iecknnaems n:r:rn ai ro Break � bill RebP uum MamF SGI Cb v atar aeE•ia a x C`errar ] Sc � Bulbdp ccltr rh GIeS9rn Small Fr0 - c 0t offiw aamerel Canferanc ned"m. 0 20 as s0 e0 100 Quality Trend 'H2 ency Counts D lgmp ea Rt .O Ol 1a sa a 10 a sn a > > wo 4 a0 a as SSI a , $- o� n't+ zor3 sari a Negative Qwlky Trends: A"atyi e NapaW Ouallty Trands: hens .4r Vere_ -63..1&46 Dispenser -12.50% RAIUM. Reahapn: -25.00% ti IWV: -526% Call Back/Emergency Work Proposal for Janitorial Services at Various Santa Clarita Facilities We have established a detailed Emergency Call Back Response Procedure for City of Santa Clarita. A two-hour response time standard has been established, on average our current emergency response is 15 to 60 minutes depending on size of site. All management and staff are expected to participate in the response to ensure the highest level of service. At the conclusion of the event a debriefing may be held to address the conditions that caused the emergency or call back to prevent recurrences in the future. Flow Chart for Call Back Resolution Service Request Received by Q Servicon Systems, Inc. Emergency Call Back Resolution O CallType ............................................ O 0 O O O O IFProposal for Janitorial Services at Various Santa Clarita Facilities Emergency Response In the event of an emergency at the site level, Servicon has identified several resources to aid in the response procedure. • Supervisory Staff - Servicon relies on supervisory staff to serve as Servicon's authorized representative throughout the execution of the Statement of Work but also in Emergency situations. Supervisory staff are competent in speaking, reading, and writing English. The supervisor will be subject to receive instructions and have full authority to execute the directions from customer site staff without delay. • Smart Phones - All of supervisory staff are equipped with smart phones capable of receiving email communications. Your facility is provided with a list of contact information for Supervisory staff and other key corporate officers. Once the supervisor on duty receives notification of an emergency situation, they can relay to other team members and direct staff on the recovery plan. If the situation reaches critical mass levels, a corporate representative will be notified and included in the process of finding solutions for the emergency. • On -Call Personnel - Servicon maintains a pool of on call staff ready to respond to an emergency situation. The group of on call staff is made up of qualified individuals that have already completed our Selection Standard and Abilities screening. That is, these individuals include cleared personnel for facilities that require a security clearance. This same pool of individuals is used to cover for unexpected absenteeism or scheduled vacations. Customer Service Metrics Partnership Business Review Proposal for Janitorial Services at Various Santa Clarita Facilities Industry best practices require developing and communicating on a regular basis predefined metrics to ensure that both City of Santa Clarita and Servicon maintain a common set of expectations regarding contract compliance. To accomplish this, Servicon will provide a Partnership Business Review (PBR) designed to report our findings at Various Santa Clarita Facilities each quarter. This report provides metrics of factors such as Talent, Partnership Performance, Quality and Financial Business Review Management, as well as partnership goals and objectives. The report offers City of Santa Clarita management a detailed overview of the business relationship with Servicon. M, 0 �u SER`v'ICON Integrated Facility Solutions Turnover Rate TotakTurnavers •Celi ■Aril ■NevadaNrals ■ColeradoAdiii TURNOVER DETAILS Resignation: Geared Non-CIeaned Termination, Gtsad Non -Cleared Input general trend cleteils and r, 1 Wssble Issues �� Solution:. Number of associates that Turnover per rnanth. Description of turnover by resignatiordtemunalicns, review trends to identify potential issues end solutions. Discuss regrettable and nor"graftzb . SER,VICON Dynamic • Sustainable • Secure Turnover Rate We believe turnover is an important factor in measuring both the effectiveness of our human resources management system and the overall management of our program. It provides a necessary benchmark on key positions fill Sample Partnership Business Review (Cont.) Safety/Compliance Diligent tracking and reporting of incidents will help to reduce industrial accidents and diseases at Various Santa Clarita Facilities and at the same time document the connection between worker health and safety,the workplace, and the Proposal for Janitorial Services at Various Santa Clarita Facilities Safety Incidents / Compliance 7 RECORDABLE INCIDENTS - By Siete Number Of Incidents Caltfomia 6 6 Arizona 6 5 Washington 4 4 Ne.^adefUtah 4 3 _ Coloradofldaho 4 2 SAFETY TRAINING TOPICS L - Site Specific JE So. High Bay] OSTIA Required o len Feb Mm Apr Ma �''�"�\r'r�\ ILJI a SlACTION PLAN •Cal'rfunea gt Aruana �ILLJJI -.r l -r l -r IILuJ(�)/� l rl m ■Nevada/Utah ■ColoradolidaM Safely est Pr • Safety Best 6'rwtices-RJBI561 Meeting • Saracen Executive Safety Council DESCRIPTIONlPNRPOSE Seivicou EMR.7 RJB EMR Notes the number of mcidents. by site, aienhhes trends, potential hazards Industry EMR and future prr u ntetive solutions. Notes specific safety topics and safety compliance training completed. Custodial Work Order Management BREAKDOWN Work Order Distribution -California I '�t Nvr ire 3 13.596 0F9 rCare General cleaning 35 ■ Cweral Cleaning rife l s3 5ft 7&1 11 Life l Safety aearocms s •RejJs�u7�oams {IIr'�II6 �I Es raAg L.rLJLLP� ➢(nxyrlirg a O uaTrtynmviws vw Jdw[ NIME 32 49.896' 0 LVEry IWue e Other Sem es Work orders by category and trendanalyses and preventative sdubo ns. SE'RViCON sys ren s. Inc Trerds of concern Best Pfmhces-RJMSI Meeting Umb W.O.'s are how Utility personnel are cirected 41x u Work Order Management The purpose of tracking Work Order priorities is to ensure equity, efficiency, and effectiveness of the services provided by Servicon at Various Santa Clarita Facilities and the occurrence of scheduled versus unscheduled services. Sample Partnership Business Review (Cont.) Maintenance Findings Tracking maintenance findings at Various Santa Clarita Facilities will help City of Santa Clarita officials determine the root causes of mechanical maintenance failure, and dealing with symptomatic issues before major problems occur. Proposal for Janitorial Services at Various Santa Clarita Facilities Proactive Maintenance Findings Pmatllva Wrretliw MalnemanCa RaporLa Water Lean s:6 Lights Out aS Identity number of SSenicadRJB Pmaeti•re mairdenarce findings that Se con and RJB uniquely report to JUL montMy. Notifies JILL of any maiP roe bends and ensures JILL that custodial partner is"eyes in the Pial Quality Management Inspections Percentage of Clean Ch As WA mNur cane Elan ■Feb ■Mar ■Apr ■May ■lun CIA IrsWtion moras by site from Serviconi onrrne, Inspection system tt(xnaft I number of inspections by site and inspections below o?cussim N. trends of concern and proacthm solurons. Nate: Online inspections only perfumed in open areas. SERVIC©N 3 YE YCNS. 1 4 r G 792 AZ 246 WA 159 mi as COflo 73 All row scores clto consbaction Trams W concem Best practices Frees where JILL can assist Corrective Action Discussion Repeat reporting and ne action • Folla up process? Best practices Inspection Reporting Quality reports help Servicon and City of Santa Clarita understand what janitorial procedures, techniques, or other items need improvement. Reports are generated from information derived from our Inspections and reviewed with comparisons to assess performance. Service Changes This component tracks changes that may alter Servicon's fundamental obligations and entitlements of the City of Santa Clarita contract. Proposal for Janitorial Services at Various Santa Clarita Facilities Future/Pending Contract Changes I California Locations • Increase in Program Cleared Personnel in Torrance • Potential decrease in consumable supplies cost Arizona Locations • Extended Tool Crib Attendant for 3 months — received Change Notice • Tem2e"Petting Zoo" —added service per request Washington Loc ns rte\ • Affordable CareA mi]I �+'}� 0 July 1, 201.5 • Minimum wage Increase —January 16 •'r Nevada/Utah Locations • Re -opening of Salt Lake City—date? Colorado/Idaho Locations • Here Best Practices10pportunities Flex Team approach at Torrance 4 Opportunity at other sites? Work Order Management System 4 Standardize process Tracking of Security Info 4 Implementing at all sites oe Recycling Program 4 Visit Renton, WA facility re: Diversion rates and awards�51frv1�� other? CC�� 11LLJJ LLJJ LLJJ SER *]*CON Best Practices This component facilitates discussion to ensure that both City of Santa Clarita and Servicon maintain our common set of expectations regarding co ntract com pl is nce and follow pre- established standards to strengthen our partnership.