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2018-03-13 - AGENDA REPORTS - INS BROKERAGE SERVICES CONTR (2)
Agenda Item: 10 CITY OF SANTA CLARITA -`' AGENDA REPORT CONSENT CALENDAR CITY MANAGER APPROVAL:�1 A'1�443 DATE: March 13, 2018 SUBJECT: CONTRACT FOR INSURANCE BROKERAGE SERVICES DEPARTMENT: Administrative Services PRESENTER: Joseph Oerum RECOMMENDED ACTION City Council: Award a five-year contract to ALLIANT/LBW/VINSA Insurance to provide insurance brokerage services for the City in the amount of $187,500, plus 10 percent contingency of $18,750, for a total amount not to exceed $206,250. 2. Authorize the City Manager or designee to execute all documents in accordance with the terms of the contract, subject to City Attorney approval. BACKGROUND Periodically, Risk Management staff reviews ongoing services and programs as a sensible course of action from a fiscal and fairness perspective. Therefore, staff solicited Request for Proposals (RFP) from regional and local insurance brokers. The purpose for soliciting this contractual agreement is to secure a brokerage firm with the experience necessary to successfully provide large, multi -faceted municipal organizations with insurance brokerage and risk management services at the best price available. Services provided include exploring, evaluating and delivering insurance program options for the City, and providing loss control, claims and risk transfer support to staff. On December 1, 2017, the RFP was published and 64 vendors were notified of the proposal request and 17 vendors downloaded the solicitation. Response proposals were received by three vendors: Alliant/LBW/VINSA Insurance Associates, Keenan Associates, and Main Hire. The proposals were evaluated based on company resources, thoroughness of proposal, references, and cost of services. Page 1 Packet Pg. 42 Company Location Score Alliant/LBW/VINSA Santa Clarita, CA 93 Keenan Associates Torrance, CA 76 Main Hire Pasadena, CA 18 After careful consideration, the panel selected Alliant/LBW/VINSA Insurance Associates as the recommended finalist_ Alliant/LBW/VINSA Insurance Associates partnership approach provides an enhanced resource to the City and creates a unique team that benefits the City in many ways. Having a local presence also provides an added level of service to the City. The panel believes that Alliant/LBW/VINSA Insurance Associates' high level of service provided combined with their cost of services will prove to be the utmost benefit to the City and therefore recommend Alliant/LBW/VINSA Insurance Associates be awarded the contract as the provider of insurance brokerage services for the City. ALTERNATIVE ACTIONS Other action as identified by the City Council. FISCAL IMPACT Adequate funds for this project were appropriated during the Fiscal Year 2018-19 budget process in Account #12001-5161.001. ATTACHMENTS Bid Response (available in the City Clerk's Reading File) "10 Page 2 Packet Pg. 43 RESPONSE TO REQUEST FOR PROPOSAL (RFP) FOR Insurance Brokerage Services AS -17-18-34 for the City of Santa Clarita PART I — TECHNICAL PROPOSAL January 17, 2018 off T.T. . - - l P,. `. A r ■ CITY OF SANTA CLARITA REQUEST FOR PROPOSAL SCHEDULE PROPOSAL # AS -17-18-34 PROPOSALS ARE DUE BEFORE: 11:00 A.M., January 17, 2018 The City of Santa Clarita invites sealed proposals for: INSURANCE BROKERAGE SERVICES Return original of Proposal to: City of Santa Clarita Purchasing 23920 Valencia Blvd., Suite 120 Santa Clarita, CA 91355-2196 2. Prices shall be D.D.P. Destination or for the service rendered. 3. Proposer shall honor proposal prices for sixty (90) days or for the stated contract period, whichever is longer. 4. Proposals must include this Proposal form and be signed by the contractor's authorized representative. This signature acknowledges the proposer has read and understands the requirements contained on pages 1 to 26. 5. The last day for questions will be 1:00 PM, January 10, 2018. 6. The contractor is responsible for the accuracy and completeness of any solicitation form not obtained directly from the City. PROPOSER TO READ I have, read, understood, and agree to the terms and conditions on all pages of this proposal. The undersigned agrees to furnish the commodity or service stipulated on this proposal as stated above. Company: Z -,6W Z"nsu*'A y c- -f- 4 -ft d Address: .? 8 O 5 Y,c%,, t,'a c,9 f/ 3 ST- C "4 / /3ST- C"4/ Gi-vs'G-et Name (Print): LiKe Signature: Xa/y pizzz G Company Phone No.: G1 702•69ol Title of Person Signing id: arcs ,'o'ttr2 7 AlC Ep on b('.h� �� �t v� r�S� •�rvr�h�e /q-r,1a ci�q,f� 1� L L�L,i v,,'c.e.r., S rvnS'v rA ince. SC r V/'Ce S Bid # AS -17-18-34 ] Vs A nsurance 4LBW ►` 11►ant SScici a—te—s— Insurance f Financial Scrviccs INTRODUCTION January 17, 2018 City of Santa Clarita 23920 Valencia Boulevard, Suite 120 Santa Clarita, CA 91355 Attn: Purchasing Response to Request for Proposal (RFP) AS -17-18-34 for Insurance Brokerage Services Dear Purchasing, We appreciate the opportunity to respond to the City of Santa Clarita's (the City) Request for Proposal for Insurance Brokerage Services. It is our belief that our approach to providing Insurance Brokerage Services for the City not only complies with the brokerage needs of the City, but also adds a unique approach that other firms cannot match. We are proposing a team approach that was previously provided to the City by Alliant Insurance Services, Inc. (Alliant) and VINSA Insurance Associates, Inc. (VINSA) for over 20 years. It was during this relationship that the City elected to participate in the Specialty District Risk Management Authority (SDRMA) pool based on the recommendation of Alliant and VINSA. Currently, the City is an active member in SDRMA. The partnership between Alliant and VINSA has further been enhanced by the addition of LBW Insurance and Financial Services (LBW). LBW is a full service insurance brokerage firm that is located in Santa Clarita. The partnership of three very strong insurance brokerage firms creates a unique team that will benefit the City in many ways. As previously stated, Alliant and VINSA are very familiar with the insurance programs that the City currently participates in. Alliant is the I I" largest brokerage firm in the country and the largest public entity broker in California for public entity insurance programs. As a matter of fact, Alliant is the brokerage firm that represents SDRMA to the insurance marketplace. VINSA is an insurance brokerage firm that works with many public entities in Northern Los Angeles County. The unique partnership between Alliant and VINSA has allowed public entities to explore risk management options that include self-insurance options, fully funded insurance carrier programs and public entity pools. Over the last several years, VINSA and LBW have worked in partnership on several opportunities in the insurance marketplace for both private and public clients. With LBW being one of the strongest insurance brokerage firms located in the Santa Clarita Valley, it became very clear that the addition of LBW to the team proposing insurance brokerage services to the City was a natural fit. VINSA Insurance Associates, Inc. • 940 W. Ave J, Lancaster, CA 93539 • (661) 948-5041 LBW Insurance & Financial Services, Inc. • 28055 Smyth Drive, Valencia, CA 91355 • (888) 522-7805 Alliant Insurance Services, Inc. - 1301 Dove Street, Suite 200 . Newport Beach, CA 92660 0 (949) 756-0271 . 4•N,tin nsurance 4 LBW AAk ilian 5SC1c1itE5= Insurance I Financial Services Our team approach will include the research of insurance program options for the City. We will explore, evaluate and deliver various insurance options to the City. As previously stated, this will include self- insured options, fully fund insurance company programs and pools. We will also provide the City with support in regards to loss control, claims and risk transfer. One of the objectives of our relationship with the City will be to make sure that the City is not only aware of, but fully utilizes, loss control and risk management tools that are currently incorporated in the SDRMA program. If there are other programs, services, etc. that may enhance the risk management program for the City, we will make every effort to provide those options to the City. Part of the process will be to coordinate those programs with services currently part of the SDRMA program. If there is an alternative insurance program being recommended to the City, we will work with City staff to ensure that risk management and claims services are fully researched as part of the decision making process. Our team has a very strong working relationship with the City's current Claims Third Party Administrator, York Risk Services. It is our opinion that a strong, positive relationship between the City, claims administrator and brokerage firm can only enhance the handling of claims from the start to finish. Claim review meetings will be held at the agreed upon intervals between all parties. We will also assist the City in reviewing, recommending, etc. insurance requirements that may be a part of an agreement the City considers. The local presence of LBW will also provide an added level of service to the City, as a resource to individuals or entities that may utilize a City facility and are in need of insurance to comply with the City's requirements. LBW's staff will work with assisting these parties in evaluating the City's insurance guidelines and developing insurance coverage that meets your requirements. We would once again like to thank you for including us in the Request for Proposal process for the City of Santa Clarita. It is our belief that our team approach will provide the City with the services, benefits and other advantages that come from both the large national insurance brokerage firms and the local insurance brokerage firms. Thank you, John Massari Mitzi Like Lilian Vanvieldt VINSA, Inc. LBW Insurance and Financial Alliant Insurance Services, Inc. Services, Inc. VINSA Insurance Associates, Inc. • 940 W. Ave J, Lancaster, CA 93539 • (661) 948-5041 LBW Insurance & Financial Services, Inc. • 28055 Smyth Drive, Valencia, CA 91355 • (888) 522-7805 Alliant Insurance Services, Inc. • 1301 Dove Street, Suite 200 • Newport Beach, CA 92660 • (949) 756-0271 TABLE OF CONTENTS IClearly identify material contained in the proposal by section andpage number. I Introduction.................................................................................................................................... ...... -..JJ2 TableofContents .......................... --..................... ......... '.-................................................................. 04 ExecutiveSummary .................................................................................................................................... 05 ProjectApproach ................................................... ...................................................................................... 09 Firm Qualifications --....~.-_.—.---_-.---.—.---..---.—.--..----.-..0Q TeamQualifications ................................................. .................................................................................. 20 References........................................................................................................ ... ........... ... -................. 3O ScopeufWork ............................................ ............................................................................. ...... ........... 3l CityResources ............................................................................................................................................. 47 ConflictnfInterest ............. ........................................................................................................................ 48 AdditionalData ............... ---.................................................................................................................. 49 Appendix--------------------------------------.-._---._--55 (1)Service Team Ruanmco-ChvofSantaCbaritu (2)California Insurance Licenses rance 4LBWAAffiant 4&SSSUO Insurance I Financial Services -4- EXECUTIVE SUMMARY Submit a letter of introduction and executive summary of theproposal. The letter must be signed by aperson authorized by your firm to obligate your firm to perform the commitments contained in the proposal. Submission of the letter will constitute a representation by your firm that your firrn is willing and able to perform the commitments contained in the proposal. VINSA Insurance Associates VINSA is a full service insurance brokerage firm that has the ability, expertise, resources and relationships that will allow it to provide the City with the professional partnership needed to properly address the City's risk management needs. Our office has worked with many of the larger public entities in the northern region of Los Angeles County for over thirty years. We have been able to continue to address and adapt to the needs of our clients as they have experienced dramatic changes in their own operations during that timeframe. For over twenty years, VINSA has had a working relationship with Alliant. We believe that this partnership has enhanced our ability to provide services to our clients that are unique in nature. Our local office has the ability to provide immediate service to our clients on a day to day basis. We believe that our ability to respond to or meet with our clients on a moment's notice has significant value during a time of need. Combine our local presence with the national prestige of Alliant, the City will be receiving a full spectrum of support and expertise. We believe that the team approach developed between the City, VINSA, Alliant, and LBW will allow the City to reach the objectives desired in regards to risk management. Our goal will be to develop a risk management program that will address the needs of the City. Our team will work with City staff in evaluation of risk and methods to address such risk. We will work with the City on creating a pro -active loss control program that will attempt to address issues before they become problems. The team approach should create an environment where all parties have ownership in the success of a risk management program at the City. LBW Insurance and Financial Services The team approach proposed includes three partner entities. Alliant and VINSA bring expertise in government risk management programs and a history and familiarity with the City's program, in particular. As the third member of the team, LBW brings the added advantage of local "boots on the ground" access and engagement in the City's risk management program. Founded in 1922, LBW is the largest full-service, independent insurance agency in the Santa Clarita Valley. Expert staff provides Property & Casualty, Life and Health, Long Term Care, and Disability Insurance for both businesses and individuals. The Financial Services team provides leadership and management in both the personal financial area and the business arena including qualified plans such as 401(k) and 403(b). 41 V. w'% s o a < LBW 4411jant Insurance I Financial Services -5- EXECUTIVE SUMMARY Licensed in all 50 states, LBW represents more than 100 carriers and writes over $45,000,000.00 in premium. The firm owns two buildings on Smyth Drive, in the Valencia Industrial Center, where it houses its 37 employees. The agency moved its base of operations to Santa Clarita thirteen years ago and the principals, and a majority of the staff, reside in the Santa Clarita Valley. This gives LBW a unique perspective to understand the operations and risks of the City. It's also what allows for our team members to easily and regularly participate in the City's safety meetings, and meet in person at City Hall and other City venues. LBW'S location also means, in the event of an emergency or disaster, the LBW team will be just three miles from City Hall and will be ready to respond. And LBW'S own disaster plan includes resources that are on 24/7 standby including office trailers and equipment, generators, and satellite uplink for phone and internet connectivity. The LBW team will be onsite and ready to work, assisting City staff in any way possible. LBW's team brings particular expertise in seven niche areas. These include Real Estate, Professional Services, Non -Profit Organizations, Entertainment, the Technology Sector and Cyber Risk, and Distributors and Manufacturers. In addition, the Group Benefits team at LBW has established an excellent reputation for its expertise and proactive strategies regarding Healthcare Reform. Staff members at LBW are encouraged to develop their knowledge in a particular area and strive to become an expert resource regarding that risk. All of this knowledge is available to City staff, in addition to all the expertise brought by VINSA and Alliant. Already familiar with the City's Economic Development office, the Entertainment Division of LBW enjoys an excellent working relationship with the City's Film Office Team, exchanging industry information and working together to encourage more filming in the area. LBW has been successful in retaining clients by taking proactive risk management strategies. To that end, the firm has excellent partnerships with HR and safety consulting firms. These firms are added to overall risk control plans for LBW clients and the team members from all firms work together to complement each other's expertise. The collaborative team approach, one that includes multiple firms with their own unique talents partnering with our clients, is not an unusual arrangement for LBW. Beyond its commitment to clients, LBW believes strongly in giving back to the community. The firm supports a number of local charities including the Valley Industry Association, Henry Mayo Newhall Hospital, College of the Canyons, the Santa Clarita Valley Senior Center, Single Mothers Outreach, the SCV Chamber of Commerce, Bridge to Home and many more. Alliant Insurance Services, Inc. Alliant is a full service insurance brokerage firm with the ability, resources and desire to partner with the City to meet its insurance and risk management objectives. We have grown to become one of the nation's leading specialty brokers due to a culture that emphasizes expertise, creativity, and customer service. Our staff includes over 200 professionals who are dedicated solely to serving our public entity clientele. Our I surance 44 LBW M '&Affiant socia es Insurance I Financial Services EXECUTIVE SUMMARY success has come from taking a focused, consultative approach, which we would utilize in our relationship with the City. Our thorough understanding of the public entity insurance business, combined with our focus on developing innovative programs which meet the special needs of public agencies, ensures that your organization will benefit from the most comprehensive service in the industry. We understand how public entities are perceived within the insurance marketplace and how the operating environment of the public sector shapes the risk transfer approach and requirements of these organizations. From joint purchase programs and risk - sharing pools to risk retention and non -insurance approaches, we have long been at the forefront of program design for public entities. Our goal is to take a consultative approach in delivering the services desired by the City. First, we commit to spend the necessary time with your staff to understand the detail of your existing operations and programs, and what you desire for the future. Next, we commit to applying what we know and have learned to design a service plan, underwriting specifications, and a coverage structure that achieves your coverage goals. Finally, we commit to providing the risk management consultative services that the City desires to support and enhance your risk management efforts. With this approach, the wealth of our experience and our strong relationships with public insurers, we can deliver superior results for the City. Following are what we see as four compelling reasons for choosing Alliant as your brokerage partner: 1. Relevant Experience, Team Expertise, Professional Commitment and Stability We do understand that your selection of a brokerage firm represents a substantial commitment of public resources. Our team is comprised of professionals who have been with, and plan to remain with Alliant for many years, and who have lengthy and, direct experience with nonprofit organizations. Your investment in us will not be wasted. 2. An Innovative Partner, with a Unique Marketing Approach We understand that delivering value requires continual dedication and innovation. Beyond technological innovation which has changed how the global insurance market works, we are at the forefront of innovation in the design and delivery of public entity insurance products that improve upon standard market solutions. Alliant has built specific insurance programs that provide our clients with options that are more often less expensive than the commercial market and broader in their terms of coverage. Such insurance product innovation, allows us to deliver below market cost solutions with improved coverage and services that are simply not available from our competitors. 3. Organizational Design of Alliant Alliant is designed to attract, support and reward talented, high energy professionals. Our colleagues have access to substantial brokerage resources without red tape, and are expected to deliver superior results. The firm is organized around industry specialties not geography, so we easily bring needed professionals together through company supported internal partnerships regardless of region. As a result, the City has access to Alliant's intellectual resources without internal geographic boundaries. nsurance LBW &A11jant SSO Insurance I Financial Services -7- EXECUTIVE SUMMARY 4. Integrity and Professionalism Alliant is prepared to be held to the highest standards of integrity and professionalism. We recognize the importance of our role in representing the City to the insurance underwriting community. We understand that clients have long memories, and we know that our reputation is our most valuable corporate and personal asset. Our Service Agreements with clients contain proper disclosure language and we assure you that we will provide you access to all information necessary to evaluate our service performance during our continued partnership. Alliant considers ourselves fortunate to have such a well-developed brokerage and risk management consulting practice, and as such, to be in a position to offer considerable value and assist our clients deliver their services. We regard each client relationship as unique and would approach our relationship without any preconceived notions as to how best to serve your needs. We hope to have the opportunity to demonstrate our brokerage and consultative capabilities to the City, and thereby assisting you in achieving its important mission. It is our belief that VINSA, LBW, and Alliant should not only be strong partners with the City, but we are your strongest advocate to the insurance world. wo-1 nsurance 4 LBW .A"�ant sSocia Insurance I Financial Services _4b" �I FIRM QUALIFICATIONS Describe the services and activities that your firm proposes to provide to the City. Include the following information: a. Overall scope of work tasks. Please refer to the Scope of Work section on beginning page 31 for Alliant's approach to the City's Scope of Work tasks. b. Sample Schedule and ability to complete the project within the City's required time frame. Sample Services Schedule Timetable — City of Santa Clarita Activity Responsibility Jan Feb Mar Apr May 2018/2019 Jun Jul Aug Sep Oct Nov Dec Broker appointment CITY Renewal planning CITY VINSA, LBW, meetings Alliant Confirm program CITY objectives Collect exposure & VINSA, LBW, Alliant loss data Perform exposure VINSA, LBW, Alliant analysis Review current VINSA, LBW, Alliant policies Perform "excess VINSA, LBW, Alliant loss"/retention analysis Confirm final CITY /VINSA, LBW, program structures Alliant Contact markets VINSA, LBW, Alliant Prepare market CITY NINSA, LBW, submissions Alliant Secure submission VINSA, LBW, Alliant approvals from CITY Present submissions VINSA, LBW, Alliant to markets Address insurer VINSA, LBW, Alliant questions and requests Evaluate insurer VINSA, LBW, Alliant proposals i v,.,, nstltar les LBW IIIant sSUO Insurance I Financial Services ---11-710" FIRM QUALIFICATIONS Activity Responsibility Jan Feb Mar Apr May Jun Jul Aug Sep Oct Negotiate with VINSA, LBW, Alliant 77 "finalist" markets Prepare proposal VINSA, LBW, Alliant comparisons Present final VINSA, LBW, Alliant proposals to CITY Make program CITY selections Prepare & deliver VINSA, LBW, Alliant binders Prepare & deliver VINSA, LBW, Alliant Policy Schedule Check policies, VINSA, LBW, Alliant request necessary corrections Deliver policies VINSA, LBW, Alliant -0 Provide ongoing VINSA, LB W, Alliant service* * Including, but not limited to: Endorsement and certificate issuance Claim monitoring and status reports Attendance in meetings, as requested by CITY Advice on market conditions and other related issues Delivery of Stewardship Report c. Assignment of work within yourfirm's• work team. Alliant Methodology Alliant's work plan is based on the philosophy that proper planning up front allows for better results. When organizations choose Alliant, the first plan that we put into place is our Transition Plan. We then move to an analysis of the current and new exposures that we will be asked to evaluate and, most often, insure. The Renewal Marketing Plan is implemented next, followed by our continual service until the next renewal cycle begins again. Collectively, this forms our "Defined Service and Marketing Process" which we implement consistently with all of our new relationships. Our use of this process has proven to produce exceptional insurance placement outcomes, consistency in quality service and checkpoints for monitoring our jointly agreed service standards. The chart outlined on the following page illustrates our proposed Service and Marketing Plan followed by a discussion that explains this work plan further. 0 111-1 IS surance 4LBWAA/fiant sacia�s Insurance 1 Financial Services -10- 070:0;,P,A FIRM QUALIFICATIONS L ition & lysis ior to renewal Md Risk & Coverage 120 da vs Prior to renewal Renewal Strategy 100 days Prior to renewal -- .AA ,��------iii Submission Process 75 da vs Prior to renewal Underwriter Meetings 75 days Prior to renewal Once appointed as the City's Broker of Record, we will begin to transition the work flow from your current broker(s) to Alliant. Given the absolute importance of a successful transition for each new Alliant client, we will employ the following steps during the implementation of the program to make the transition as seamless as possible for the City. Step 1: Identify Appropriate Personnel and Discuss the Defined Service and Marketing Process ■ Identify individuals who will be involved in the transition from Alliant and the City. ■ Discuss Defined Service and Marketing Process and tailor it the City's unique needs. ■ Facilitate dialogue between key personnel at Alliant and the City; including claims, loss prevention, accounting, board members, etc. Step 2: Notify Carriers ■ Alliant will prepare Broker of Record Letters (BORs) for the City and then file it with the appropriate carriers. ■ Confirm acceptance of all BORs filed. • -- nsurance LB 11jant SSOCi7 r � �►i�-� Insurance I Financial Services -11- FIRM QUALIFICATIONS Step 3: Information Gathering/Data Acquisition ■ Financial statements ■ Exposure data ■ Audits ■ Draft submissions ■ Actuarial studies ■ Exposure data ■ Bylaws ■ Historical Policy Digest ■ Claims data ■ Policies/Summaries ■ Corporate information ■ Schedules or other data elements Step 4: Administrative ■ Create Open Items Report. ■ Further develop annual work plan to include all key stewardship tasks/dates/milestones. ■ Develop protocol for execution of all key deliverables. ■ Identify and plan for any other key administrative tasks as defined by the City. ■ Provide laminated team charts/contact cards. ■ Execute service agreement. Step 5: Risk Identification ■ Review all data accumulated from the information gathering/data acquisition process. ■ Discuss with key operational personnel (operations, finance, legal, quality, risk, claims). ■ Strategic discussions regarding mission, key City initiatives, financial goals, short- and long-term operational and financial goals, unique financial issues, risk philosophy. ■ Discuss unique claims or risk issues as defined by the City. Step 6: Documentation and Implementation ■ Prepare a summary report detailing the process, observations, and key findings. ■ Review summary document and confirm findings. ■ Develop renewal timeline in conjunction with the Annual Work Plan. Our service team will coordinate these activities to help ease the administrative burden on the City. Our priority is to become intimately familiar with your overall insurance program and unique loss exposures. Therefore, we will get to know the City through a thorough review of your website, financial statements, and loss runs; an analysis of your policy language and coverage to determine the exact coverage being provided; personal discussions; and on-site visits. We will use our unique five-part Risk Identification Model to identify and analyze your unique loss exposures. rance -te—s 4LBW AAkffiant SSocia Insurance I Financial -12- -r FIRM QUALIFICATIONS How This Will Be Completed Lilian, John, and Mitzi will meet with Risk Management to discuss the transition and create an Open Items list. Responsible Team Members Lilian, John, and Mitzi will assist with filing the Broker of Record letters and working with current insurers to identify any open items. For coverage assigned to us, we will develop a Risk Profile unique to the City. We will compare this Risk Profile to your current insurance coverage to: determine any serious or unanticipated gaps that exist; review the retentions and insurance limits; and provide you with a written report outlining our observations and recommendations. How This Will Be Completed Lilian, John, and Mitzi will analyze the City's risk profile. They will then prepare an analysis for discussion with Risk Management. Responsible Team Members Lilian, John, and Mitzi will coordinate the input of team members within each type of exposure for delivery and discussion with the Office of Risk Management. At least 100 days before your major renewal date(s), we will coordinate a Renewal Strategy Meeting to: ■ Review our Risk and Coverage Analysis, the resultant Risk Profile and the adequacy of your current insurance portfolio. ■ Update the City on the current insurance market. ■ Discuss recent renewal results for similar clients. ■ Provide an analysis of viable underwriter alternatives, their capacity, and deductible preferences. ■ Obtain your thoughts on the desirability of any particular market, i.e., your past history with that carrier, the carrier's financial rating, etc. ■ Provide renewal pricing ranges. ■ Suggest a renewal timeline and renewal options. y��nti ns�+ranee ssaeiaWCes 4LBWAA11jant tnsrarancr I 1-4naricl;al Sravic" -13- FIRM QUALIFICATIONS Our goal is to provide you with a concise report outlining our mutually agreed upon game plan. How This Will Be Completed Under Lilian's direction, John and Mitzi will perform an examination of the current coverage and compare the terms and conditions against those which we can negotiate in the marketplace or within one of our programs. Responsible Team Members Lilian will coordinate the input of team members within each type of exposure for delivery and discussion with the City's Risk Management. The underwriting submissions we prepare are unrivaled in our industry. Our responsibility is to portray, with integrity, your unique Risk Profile for each line of coverage. Your underwriters will know that our submission will portray your unique risks and operations correctly, succinctly and in a clear and easily understandable format. We encourage meetings between you and the underwriters. Our goal is to distinguish you from your peers and we do so by creating first class underwriting presentations that demonstrate your unique risk characteristics. We will help you structure the material and provide input and guidance on the graphic representation of your unique results, risks and operations. The underwriting submission and the underwriter presentation will be available to the market at least 75 days prior to your renewal date. How This Will Be Completed Lilian will schedule a time for the Renewal Strategy Meeting with the City's Risk Management and any other interested parties. Lilian, John and Mitzi will provide the necessary data for the meeting. Attendees will be decided on jointly with the City. Responsible Team Members Lilian will coordinate the preparation of information and scheduling of the meeting. a -1- nsur�nce 4 LBW r aAffiant -14- SSorias Fnxurance I Financial Services FIRM QUALIFICATIONS We will coordinate all underwriter meetings benefiting the City and our renewal strategy. Where possible, we will attempt to schedule these at your office. How This Will Be Completed Underwriting information will be requested early for review and analysis. Before submitting to the markets, specifications will be shared with the City's Risk Management for review and approval. Responsible Team Members Lilian, John, and Mitzi will collect renewal data and prepare first class underwriting presentations. To execute a successful renewal, we must focus on two key areas — market canvassing and the exploration of options. At our Renewal Strategy Meeting, we will have reviewed the listing of all possible market alternatives, solicited your input and agreed to those we want to approach. We will review alternative limit, retention and coverage structures. We will provide you with weekly renewal updates to keep you informed and to get your feedback and thoughts on the underwriters' responses. How This Will Be Completed Lilian, John, and Mitzi will acquire the initial market reaction and share this with the City in a manner and timeframe agreed to at the Renewal Strategy Meeting. Responsible Team Members Lilian, John, and Mitzi. We are aware that while our clients want to have a bottom line comparison of all renewal alternatives, they also want to know the intricate details of each quotation. Therefore, our renewal proposals feature both an Executive Summary and a detailed Coverage Analysis section. Our analysis will help you make a more educated renewal decision. �, taranes 4LBW A 411jant ssnr, is— Insurance (Financial 5enric�*s -15- `r 7da FIRM QUALIFICATIONS How This Will Be Completed Under Lilian's direction, John and Mitzi will provide updates in the manner and timeframes agreed to at the Renewal Strategy Meeting. Responsible Team Members Lilian will oversee the coordination of market feedback from John and Mitzi. Once you have reviewed your renewal options and have selected an alternative, we will immediately process the following documents, all designed to be completed before your renewal date: ■ Confirmations of Coverage ■ Certificates of Insurance ■ Premium Finance Agreements (if applicable) ■ Claims Reporting Instructions ■ Program Limits Charts How This Will Be Colleted John will oversee the preparation of binders, certificates of insurance and all other renewal documentation with assistance from Kim. Responsible Team Members John and Mitzi. We will create a Desk Reference that will include insurance summaries of the coverage's bound, claims reporting instructions and contact information for your dedicated service team. Our Monthly Open Items Reports and meetings are formalized events helping both of us and your underwriters to stay focused on unresolved items as well as, to discuss new risks or operational issues. How This Will Be Completed Kim will oversee the creation of Desk References. Lilian, with input from John and Mitzi, will oversee the Open Items report and ensure activities are managed to promptly complete items on the list. • rl-A ■ T r�slrranee � LB &Alhant Ssacia ems ■ ■ Insurande l FinanciaP services -16- FIRM QUALIFICATIONS Responsible Team Members Kim and Lilian, with input from John and Mitzi. The Stewardship Report and Strategic Planning Meeting are designed to evaluate our performance, review the results of your renewal, discuss any new operations or acquisitions you are contemplating, identify new and emerging risks, update you on recent market conditions/trends, and plan our next renewal strategy meeting. How this will be completed Lilian will schedule this meeting with the City's Risk Management. Lilian, John, and Mitzi will prepare all meeting material. Responsible Team Members Lilian, John, and Mitzi with input from Tim Leech and Bob Frey. We appreciate you taking the time to review our Defined Client Service and Marketing Process, which details specific activities related to transitioning your insurance to us. This strategic framework allows us to effectively market your renewal as we gain a better understanding of your coverage and risk exposures. Through this process, you will have an opportunity to evaluate our performance, from which we will collaborate on increasing the likelihood of favorable renewal outcomes for your organization. nsurance 4LBWAAjjjant ssacia�s (nsurance I Financial Servicew FIRM QUALIFICATIONS Provide information on your firm 's background and qualifications which addresses the following: a. Name, address, and telephone number of a contact person. John Massari 940 West Avenue J, P.O. Box 4550, Lancaster, CA 93539 (661) 948-5041 b. A brief description of your firm, as well as how any joint venture or association would be structured. VINSA Insurance Associates VINSA was formed in 1968 as a merger of three of the oldest insurance agencies located in Northern Los Angeles County. The three firms that formed VINSA were Mid -Valley Insurance Agency (1951), Tom Foley Agency (1932) and the Bacon & Knight Insurance Agency (1952). In 2000, Antelope Valley Insurance became a part of VINSA. VINSA is a full service insurance brokerage firm that has worked with public entities in Los Angeles County, Kern County and San Bernardino County for over thirty years. In addition to a staff that is focused on providing quality customer service and expertise, VINSA has established relationships with some of the pre-eminent programs for public entities in the country. These relationships have allowed VINSA the ability to provide its public entity clients various options for risk management. These options include guaranteed cost programs from insurance carriers, joint purchasing programs, and risk -sharing pools. VINSA has worked in partnership with Alliant for over twenty years on various public entities. During that time, the partnership has provided solutions to municipalities, community hospitals, transit authorities, public school districts and community colleges. We believe that the City will benefit from the partnership between VINSA, LBW, and Alliant. The City will not only have the resources of one of the largest and strongest public entity insurance brokerage firms in the country, they will also have a local team that will provide service and response for day to day needs. Established: 1968 Type of Entity: "S" Corporation Federal Employers Tax Identification Number: #95-2441199 Premiums: Approximately $32 million Employees: 14 Y •i...1 nsurance 4LBWAA�Iliant ssocia�es [nsurance I FinancialServices -18- -04 7A9 FIRM QUALIFICATIONS LBW Insurance and Financial Services LBW's role is to provide local expertise and resources that complement the government agency expertise provided by VINSA and Alliant. That being said, LBW is proud to have the opportunity to serve our City in the role of risk management advisors. Because the agency is headquartered in the Valencia Industrial Center, City staff can expect face-to-face meetings. LBW staff responds quickly when there's a need to get folks around the table to discuss an issue or explore potential strategies. LBW staff also attends safety meetings. These meetings are an opportunity to spot potential risks and Alliant and VINSA know that LBW staff is onsite to relay any concerns or identify possible solutions. The owners, and most of LBW's staff, live in the Santa Clarita Valley. They are concerned about, and committed to, protecting the bottom line of their City. This is a commitment no other bidder can bring. Because LBW works with organizations of all sizes, industries, and structures, the firm brings expertise in advising the City's many vendors on how to comply with the City's insurance requirements. In fact, City staff have had the luxury of being able to refer vendors to LBW for help in understanding and fulfilling the vendor's obligations. Additionally, LBW CEO Mitzi Like prepared and delivered a seminar at the City's last vendor fair where she offered explanations and advice to those vendors in attendance. While LBW does not have government entity experience, the firm does have clients who derive their income stream from government contracts. LBW advises those clients how to fulfill their contractual obligations and also implements risk management programs for them. One client, in particular, is a school in Glendale which serves autistic and behaviorally -challenged students from school districts all over Los Angeles County. LBW has been leading the risk management program for this client since the 1980's, when it was growing from a group of children instructed in someone's living room. Today, the school is approaching 400 students, has a fleet of 60 busses and vans, owns six buildings and has an intense risk management and safety program due to the nature of their student demographic. One additional area of expertise provided by LBW is Cyber -risk. This is an emerging area of risk that LBW'S Tech Secure division stays well -versed in. Resources available from this division include reviews of outsourced technology contracts and processes, website reviews, and security awareness training for City staff. Howard Miller, LBW'S in-house Cyber -risk expert, handles the firm's technology clients, advises other non -technology clients, and is regularly invited to participate in Cyber -risk panels. This expertise is always available to the City. Established: 1922 Type of Entity: "S" Corporation Federal Employers Tax Identification Number: #95-3498530 Premiums: $45,000,000.00 Employees: 37 • v,.1 s - 4LBW &Affiant insurance I Financial5ervites -19- FIRM QUALIFICATIONS Alliant Insurance Services, Inc. Our History and Ownership Alliant was established in 1925 in San Diego, California as the Robert F. Driver Company. Today, it is a privately held corporation headquartered in Newport Beach, CA. With over 2,750 employees, over 250 of which are dedicated to our public entity practice, Alliant delivers a comprehensive portfolio of insurance brokerage and risk management consulting services to our many clients. While we will not use any subcontractors as part of the Scope of Work, some insurance placements do require the use of wholesale intermediaries on some lines of coverage, such as earthquake. Alliant's primary wholesale partners are RK Harrison (internationally) and AmWins Insurance Brokerage (domestically). Following is a snapshot of key company statistics: ALLIANT: A SOLID FOUNDATION Alliant's influence spans a broad array of sectors, industries, and geographies. We are a growing organization built on a solid financial foundation. LARGEST IN U.S. 2,9001 EMPLOYEES OWNERSHIP 47 ALLIANT EMPLOYEES BILLION BILLION %,74�u PRIVATE EOUITY AND 47% , � IN PREMIUM (2016) IN REVENUE (2016) OTHER INVESTORS In December 2012, Alliant shareholders, including the Blackstone Group, transitioned ownership to a new private equity group, Kohlberg Kravis Roberts (KKR); the oldest, and one of the largest, private equity firms in the United States. In September of 2017, Alliant Insurance Services purchased KKR's remaining stake in the company. This purchase made Alliant Insurance Services more than 50% employee owned. It is our belief that that a combination of employee, private equity and institutional ownership allows us both the necessary financial capacity to grow, while not losing the all-important client focus and product innovation. Commitment to the Public Entity Sector The public entity division of Alliant was established in 1977 through the formation of the Newport Beach office, which today serves as the corporate headquarters for Alliant and from which the City will be served. The public entity division has become a nationally recognized leader in this specialized market sector, and we continue to gain prominence on a national scale through a significant number of national public agency k�surance 4LBW ►Alfiant SSOO kc'lE les Insurance I Financial Services -20- FIRM QUALIFICATIONS client relationships. For more than 30 years, Alliant personnel have developed custom insurance and risk management programs for our public agency clients. We are the largest public entity broker in California providing brokerage service to 55 of the 58 California Counties, hundreds of cities, schools and special districts, two dozen joint powers authorities, and the state of California itself. Alliani's commitment to public entities is best demonstrated by the impact of this sector on our organization's revenue. Approximately 30% of our revenue is derived from services provided to public entities. This industry sector is not a sideline or part-time interest to us. Rather, it represents the single largest client segment in the company and the focus of our corporate resources. Revenue By Client Sector MGA IGS. 904 Public Entity Benefits Corrlrn. €inial.. 8% �t PublicEntily Benefits P&C�� 22% Alliant's Organizational Commitments: Alliant has maintained a flat management structure and employs an organizational structure that features a commitment to placing our key resources at the client level rather than at the corporate level. ■ Service Focused — stemming from 40% employee ownership of the company ■ Client Focused — our flat management structure enables us to place key resources at the client level rather than at the corporate level ■ Public Entity Focused—the industry segment represents 30% of company revenue and is the largest client segment of the company ■ Growth Focused — we are an ambitious company that realizes growth is achieved through a commitment to current client retention through the ability to bring proven innovative and cost effective solutions. ■ Utilizing key resources — we are not bound by geography and all team members, regardless of specialty, work in the same financial unit removing any barriers to collaborative work Established: Type of Entity: Federal Employers Tax Identification Number: Premiums: Employees: "C" Corporation 33-0785439 $11 billion 2,900+ • VINSA rance 4 LBW nsuso11Ilai t scia Incur,:nce I Financial services -21 - FIRM QUALIFICATIONS c. A description of not more than four projects completed in the last five years similar in size and scope prepared by your firm including client, reference and telephone numbers, staff members who worked on each project, budget, schedule, and project summary. Descriptions should be limited to one page for each project. If joint consultants or sub -consultants are proposed, provide the above information for each. 1. City of Palmdale 38300 Sierra Highway, Palmdale, CA 93550 Matthew Ditzhazy, City Attorney (661) 267-5108 Staff Members: John Massari, Tiffani Diuguid Annual Schedule All lines — Public Entity Liability, Property, Difference in Conditions (Flood & Earthquake), Crime, Special Events, Pollution Liability, Aircraft, Excess Liability 2. City of Lancaster 44933 N. Fern Avenue, Lancaster, CA 93534 Meg Treglia, Risk Manager (661)723-6000 Staff Members: John Massari, Tiffani Diuguid Annual Schedule All lines — Public Entity Liability, Property, Difference in Conditions (Flood & Earthquake), Crime, Pollution Liability, Aircraft, Workers' Compensation, Special Events, Excess Liability 3. William S. Hart Union High School District (SIRMA I) 21515 Centre Pointe Parkway, Santa Clarita, CA 91350 Sonia Pishehvar, Risk Manager (661)259-0033 Staff Members: John Massari, Tiffani Diuguid Annual Schedule Workers' Compensation, Employee Benefits 4. City of Covina 125 E. College Street, Covina, CA 91723 Marie Klymkiw, Risk Manager (626) 858-7222 Staff Members: Saira Long Annual Schedule nsuciales 4LBW AAk ffiant SSocias Insurance I Financial Services -22- 7 sompol- A9 FIRM QUALIFICATIONS All lines — Public Entity Liability, Property, Difference in Conditions (Flood &Earthquake), Crime, Pollution Liability, Excess Liability Alliant Insurance Program Success Stories —Similar Projects and Experience Example I The city had plans to build a new public works facility with construction costs of $24,000,000. We were able to add the builder's risk coverage to their existing property policy under an automatic acquisition provision for COC projects without any additional premium for the term of the policy and an account rate of .039 cents per hundred at renewal. This provided the city with a substantial premium savings over the placement of a traditional stand alone builders' risk policy. As a part of the insurance planning process for this project, we also worked closely with the city attorney's office to manuscript insurance requirements for the general contractor. These requirements included the traditional insurance contract provisions and also addressed other provisions such as "per project" aggregate liability limits, policy form restrictions to comply with ISO policy forms as a minimum standard, higher limit requirements to address the larger scope of the project, a provision to have higher than required limits apply if maintained by the general contractor and a requirement for Errors & Omissions coverage for the designee portion of the project. We also used our Insurance Requirements in Contacts (IRIC) manual to address the traditional insurance requirements. We would encourage you to review this manual that is available under our web site, www.alliant.com, Specialty Industries, Public Entity & Property and Casualty with the IRIC tab on the right hand side of the page. Example 2 The city had a large pollution claim dating back to the 1960's where they leased land from a third party and used the site for solid waste disposal. Pollution ensued over the years and when cleanup was mandated by governmental authority, the land owner sued the city. Coverage under the claims made pollution policy with a 10 year retro date was not available. With the city providing us with a list of liability carriers dating back to 1960, we were able to research each insurance company and provide the city with a listing of carriers that were no longer in business, carriers that had merged or been purchased by other carrier(s) along with their updated claim reporting addresses and updated claims reporting addresses for the balance of the carriers. While the claims under this suit were ultimately denied by most carriers, two of the older insurers provided defense costs amounting to $75,000. Example 3 The city had a local history museum that was operated by a non-profit organization. Even though the city enjoyed a very close relationship with this organization, there was no possibility of adding coverage for the non-profit under the city's policies due to the lack of common interest, along with the city's higher retentions. We were able to provide coverage for the museum under our Specialty Liability Insurance Program (SLIP) and Special Property Insurance Program (SPIP) that provided advantageous pricing and coverage for General Liability, Automobile Liability, Directors' & Officers' Liability and Employment Practices Liability all on an occurrence basis under a single policy. Under the property placement under our 4 LBW n�urance 4411jant SSQC Ir^�- Insurance (Financial Services -23- FIRM QUALIFICATIONS SPIP program, we were able to provide blanket coverage with a $300,000,000 limit including a replacement cost provision without coinsurance with on and off premises coverage. The transaction allowed the city to maintain their close relationship (for insurance issues) and the non-profit was able to obtain insurance with excellent coverage and attractive pricing. SLIP and SPIP are just two examples of programs developed by Alliant for our public entity clients that are customized to meet the insurance needs of our public entity clients. The above examples clearly illustrate our commitment to service and our ability to provide specialized public entity insurance products that exceed the capabilities of most brokerage firms. Examples of working knowledge of unique risks of similar public entity accounts: Law Enforcement — Police shootings and police related automobile accidents are some of the most severe exposures that a municipal public entity faces. Even so called "good shootings" will be litigated with significant defense costs and higher indemnity if they make their way into federal jurisdiction. Because of the higher vehicle speeds of police vehicles, police auto accidents are frequently among the most severe that a public entity will face. We recently experienced a $ l OM claim involving a police vehicle and "ride along" from one of our larger California cities. Alliant brokers Law Enforcement liability coverage to hundreds of cities and we encounter a major police shooting at least once a year. These are difficult claims that can drag out over long periods of time with high value for defense and indemnity and often become complicated with course, scope, discrimination and criminal issues. While Law Enforcement liability can often times be written as individual coverage on a separate policy and often times on a claims made basis, we prefer to include this coverage as a part of the General Liability and Automobile Liability and provide occurrence based coverage. We feel that the ability to include as a part of the General Liability and Automobile Liability coverage minimizes coverage disputes between two carriers allows for occurrence coverage and allows for pricing concessions. Road Design and Maintenance — These claims are frequent and can be severe. While there are no special coverage considerations for these claims, one of the best techniques to minimize the exposure is accurate record keeping and aggressive follow-up by the Public Works Department to correct discrepancies brought forth from previous accidents and complaints. There is a recent claim in California with a $50M verdict involving an error in the painting of a bike lane that resulted in injury to a cyclist. Parks and Recreation — While there is no special coverage that applies to this exposure, the exposure created by public parks can be very severe from playground equipment and public swimming pool drowning. For playground equipment, we have excellent resources to provide the most recent equipment standards. For drowning, we have access to a comprehensive check list that should be initiated immediately after any drowning incident. The check list documents the identities of life guards, their positions and activities, the position and activities of immediate family members, the water temperature etc. The list goes a long way in the defense process, prior to depositions, to document and minimize the city's exposure in these claims. suranes �( LB AAk ffiant sociaa-! fn5urance L Flpanrisisuvices -24- r4� FIRM QUALIFICATIONS EMT's, Paramedics and Nurses — The presence of EMT's and paramedics as a part of the Fire Department brings professional liability or medical malpractice exposure. It is necessary to make sure that the Professional Liability exclusion under the General Liability coverage has an exception for these individuals. If the city has public health nurses, they must also be listed as an exception to this exclusion. Off duty and out of the course and scope can also be a coverage issue for these individuals and should be reviewed and addressed by the risk manager. Often times, there is an MD that is a director with oversight over the medical aspects of operations for EMT's, paramedics and nurses. Exposure and coverage issues for the MD's should be reviewed by the risk manager. Y�yBA ns�rance 44 LBW 44I1lant s5oci Insurance I Financial Services -25- �A� T— City of Santa Clarita I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services , k TEAM QUALIFICATIONS a. Provide a list identifying: (1) each key person on each proposed project team, (2) the project manager responsible for each project or team, (3) the role each person will play in the project, and (4) a written assurance that the key individuals listed and identified will be performing the work and will not be substituted with other personnel or reassigned to another project without the City's prior approval. John Massari, President I Lead Broker — Lancaster, CA John will be involved in the servicing of the City insurance program on a day to day basis and in coordination with work performed by Mitzi Like. He will participate in meetings with the City staff when appropriate. John will also be involved on a regular basis with Alliant Insurance Services, and the insurance providers. Mitzi S. Like, CIC, CRM, Chief Executive Officer I Property & Casualty —Santa Clarita, CA Mitzi has over 35 years of full time experience in the Property & Casualty business. She is LBW's CEO and Managing Partner and is also one of the firm's original partners. Mitzi's role includes setting strategies for growth, running daily company operations, and growing the firm's largest book of business. CA Ins. License # 0559312. Kim A. Heelan, CISR, CIC, Commercial Lines Senior Account Manager — Santa Clarita, CA Kim has over 30 years in the insurance industry working on both the carrier and the brokerage side. She offers high-level expertise and experience in Professional Liability and Property and Casualty including Workers Compensation. At LBW Kim currently handles the servicing and marketing negotiations on a large commercial book of business, including HPR accounts. She holds both CISR and CIC designations as well as an IIA Certificate of Completion. CA Ins. License # 0711348. Lilian Vanvieldt, Senior Vice President I Peer Review — Newport Beach, CA Lilian will be responsible for providing peer review to the service team. She will also have overall responsibility for the design and implementation of the City's insurance programs. Her primary responsibilities at Alliant include: servicing in all facets of public entity brokerage, alternative funding, risk management consulting and pooling operations for large educational public entities, self-insured groups and public entity pooling programs. Lilian also provides reinsurance consulting, reinsurance placement, strategic consulting, risk retention/ optimization strategic development and other unique public entity brokerage services. She has been in the insurance industry for 24 years. She currently serves as the Client Executive/Project manager for the New Jersey School Boards, City of Oakland, Maine School Management and the Ohio Schools Plan to name a few. Lilian is a public entity/educational entity risk specialist and was recently selected as a finalist by Risk and Insurance Magazine, as the 2009 power broker of the year. Lilian is a licensed fire and casualty broker in 22 states and has twelve years with Alliant. YYtiA nsurancs SSv4 LBW &Athant cia Insurance I Financial Services -26- City of Santa Clarita I January 17. 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services City NJ TEAM QUALIFICATIONS Tiffani Diuguid, CISR, Commercial Department Manager — Lancaster, CA Tiffani has worked for VINSA for over 15 years. Over the last seven years, she has been the Commercial Department manager. During that time, she has worked extensively with the City of Palmdale, City of Lancaster, Antelope Valley Transit Authority, Self -Insured Risk Management Authority, which includes William S. Hart School District and others. In respects to the City, Tiffani will be responsible for the day to day management of the City's insurance program. Chris Schrage CLOS, Commercial Risk Control Specialist, Santa Clarita, CA Chris has been with LBW for six years and is LBW's in-house specialist on Workers Compensation claims, loss and risk control plans, and OSHA regulatory compliance. His time is split between being in the office where he provides aggressive management and follow up on Workers Compensation claims, and client worksites, where he leads safety meetings and provides inspections. For the City, in particular, Chris attends each monthly Safety Committee meeting where he monitors the issues being addressed, answers questions from staff, and provides guidance when needed. He keeps the LBW/Alliant/VINSA team up to date on any concerns that may need attention. Robert Frey, Vice President I Claims Manager — San Francisco, CA As head of the Public Entity Brokerage Claims department in Alliant's Public Entity division, Bob will be the City's primary contact for reporting claims and working with carriers on all claims where reinsurance/insurance is involved. His most valuable role to the City will be to act solely as the claim consultant and advocate on difficult and/or severe claims. Bob's role will be to complement and supplement your efforts in obtaining quick and equitable claims resolutions while acting as a claims resource. His responsibilities include ensuring through the assistance of his dedicated claims staff, the initial reporting of claims to excess carriers, tracking the status of large open claims, and coordinating excess carrier claims meetings. Where necessary, Bob will be supported by senior professionals within our office who have substantial experience in helping our public entity clients negotiate settlements on large, complex property and liability claims. • v nsn nsusorance 4LBWAA11jant scia b-tir vice I Financial Services -27- City of Santa Clarita I January 17, 2018 f Response to RFP AS -17-18-34 for Insurance Brokerage Services TEAM QUALIFICATIONS City of Santa Clarita Mitzi Like John Massari Lilian Vanvieldt LBW VINSA Alliant Co -Lead Broker Lead Broker Peer Revieiv Santa Clarita, CA Lancaster, CA Newport Beach, CA SERVICE TEAM TECHNICAL SUPPORT I I Chris Schrage Tiffani Diuguid Heather Massari LBW VINSA VINSA Claims Specialist Commercial Manager Claims/Loss Control Santa Clarita, CA Lancaster, CA Lancaster, CA Kim Heelan� Robert Frey LBW Alliant Senior Account Manager Claims Manager Santa Clarita, CA San Francsico, CA b. Provide a description of the experience and qualifications of the project team members, including brief resumes, if necessary. Please refer to Appendix (1) for complete resumes for all service team members. c. Provide proof of required qualifications listed in section six. Responding vendors must have demonstrated successful service to large multifaceted municipal clients in or substantially similar to each Service Area proposed by the Respondent. Meets the qualifications as specified under each Service Area including but not limited to: a. At least ten (10) years of experience with commercial insurance policies. VINSA, LBW, and Alliant have more than 10 years' experience with commercial insurance policies. nSurance 4LBWAAkilant SS©cia�Ces Insurance I Financial Services -28- City of Santa Clanta I January 17 2018 _ Response to RFP AS -17.18-34 for Insurance Brokerage Services x TEAM QUALIFICATIONS b. At least three (3) years of experience working with governmental entities. John has 16 years of experience working with governmental entities. Lilian has 21 years of experience working with governmental entities. Mitzi has 4 years of experience working with governmental entities. c. At least three (3) years of experience working with risk retention pools. John has 16 years of experience working with risk retention pools. Lilian has 18 years of experience working with risk retention pools. Mitzi has 4 years of experience working with risk retention pools. Current insurance broker license issued by the California Department of Insurance, to be provided with Response. Please refer to Appendix (2) for copies of VINSA, LBW and Alliant's California Insurance Licenses. ii. Provide prior history of corrective action with the California Department of Insurance within the last 10 years. VINSA, LBW, and Alliant have no history of corrective action by the California Department of Insurance. i1.11.1, ISUO srancs cia^Ces 4LB YY A 11jant s Insurance I Financial Services -29- City of Santa Clarita I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services . M3 REFERENCES Provide references for the lead consulting firm, lead project manager, and all subconsultants, including the name, address, and telephone number of at least three (3) but not more than five (S) recent clients of equal work (preferably other public agencies). 1. City of Oakland Oakland City Hall One Frank H. Ogawa Plaza, Oakland, CA 94612 Deborah Grant, Manager, Claims & Risk (510) 238-7165 2. City of Fontana 8353 Sierra Avenue, Fontana, CA 92335 Terri Truitt, HR Analyst (909) 350-6737 3. City of Palmdale 38300 North Sierra Highway, Palmdale, CA 93550 Angie Perez, Risk Management (661) 267-5108 4. City of Lancaster 44933 Fern Avenue, Lancaster, CA 93534 Meg Treglia, Risk Manager (661) 723-6050 5. Antelope Valley Transit Authority 42210 61 Street West, Lancaster, CA 93534 Lyle Block, Procurement and Contracts Officer (661)729-2206 0 v 11- IS suranceeia- 4LBW AAffiant soc Insurance (Financial Services -30- SCOPE OF WORK Describe which services in section five your firm proposes to provide and how each will be provided Proposer must idents items that can and cannot be provided and include any proposed enhancements. Alliant understands the City intends to retain a qualified firm through this RFP to insurance brokerage services on behalf of the City. We will provide the City comprehensive insurance broker services and have full access to the entire property and casualty insurance marketplace which includes proprietary markets. Our senior operating management team has reviewed the Required Services (Scope of Work), and all attachments set forth in Request for Proposal, in detail and we have determined that we can, and will, fully comply with all requirements as presented. Our organization has the requisite staff credentials, relevant public agency experience and depth of technical resources to very effectively meet the City's requirements. Alliant will develop customized Special Account Instructions for the City. These standards will outline the customized approach to handling the City's Insurance Program, which will include procedures and protocols for compliance with all Service Requirements as outlined in the SCOPE OF WORK of RFP No. AS -17-18-34. Section C (5.) as required by the City. Our services will include, but will not be limited to the following: The Scope of Work is to be used as a general guide and is not intended to be a complete list of all work necessary to fulfill the City's Insurance Broker and Risk Management Consulting Service needs. While the exact nature and extent of the services are subject to negotiations, the minimum professional services are as follows: Broker Services Initial Introduction Activity Immediately upon award of the Broker of Record and prior to Performing an risk analysis, we will determine what the City wants to accomplish in its upcoming insurance placements July 2018). Preliminary preparations will include: ■ Meet with City risk management staff to discuss program goals, expectations and current market conditions to develop an understanding of current and desired market relationships that will advance the City's objectives. ■ Request and secure all required updated underwriting information and data, working with City risk management staff to determine what analyses will be performed and in what order of priority. ■ Develop potential risk management strategies (retained, traditional and alternative risk) and create a framework to evaluate the efficiency of all solutions. ■ Perform preliminary actuarial and financial analyses necessary to develop initial and benchmark pricing. This step also involves identifying any positive trends that may be associated with on- going City risk management initiatives. • Vr(" f1SL1cia-rrances � L_B 4411jant Ssoci� Insurance I Financial Services -31- Cjp -ao -,Wg� SCOPE OF WORK Our objective is to place the City's exposure risks with insurers and reinsurers that are financially sound, and have the financial ability to fulfill their claim payment obligations to our customers. Successfully reaching our goal requires total focus on the City's objectives and partnering with the Risk Manager, key City personnel as well as with the City's other vendors as a collaborative team. It requires extraordinary strategy and execution. Alliant delivers quality services to our customers by understanding their needs and providing them with superior knowledge, market access, and services that exceed expectations. Your account team is charged with knowing the City and its insurance needs and is best able to articulate those needs to prospective underwriters. In nearly all transactions, broking negotiations and decisions are made at the local level with full participation of your immediate account staff. Listening and Learning Our first order of business for the City will be to ensure accuracy of current information by undertaking a full review of- Risk £ Risk management operations, i.e., organizational structure, staffing, internal constituencies (customers), activities and responsibilities ■ Historical programs, to get a sense of how they have evolved ■ Vendor relationships, which will include existing carriers, brokers (retail and wholesale), external consultants (e.g., actuaries, etc.). Gathering Information, Identifying Loss Exposures Our initial activity with a major new client, such as the City, is summarized as gathering information. Our first step in this process is to identify exposures specific to the City's operations. We perform this evaluation using a variety of methods: ■ Client interview ■ Evaluation and quantification of loss records ■ Review of existing policies and/or MOC's. ■ Inspection of facilities ■ Review of policies and procedures including manuals, handbooks, etc. ■ Net income analysis with focus on key operations and suppliers ■ Compliance review with our legal experts ■ Contract review In addition to gathering information, we will engage in discussing with and understanding the City's processes and procedures including the following topics: ■ City's current risk management goals and initiatives ■ Your management operations, i.e., organization structure, staffing, internal constituencies (customers), activities, and responsibilities nstIrance 4 LBW AA10ant ssoc ia� Insurance I Financial Services -32- City of Santa Clarita I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services SCOPE OF WORK ® Schedules of locations and owned property A Review of operations, including a visitation of facilities, as needed Receipt and evaluation of most recent loss data, actuarial reports, and any forecasts or trending reports • Budget projections, both operations and capital spending ■ Knowledge of historic insurance programs ■ Existing insurance programs, reviewing both the self-insured and insured elements of each ■ The policies will be audited to determine if coverage wordings have been amended to provide the broadest possible coverage and can be expected to respond to your insurable exposures • We will comment on the cost efficiency of the program structure, the financial ratings of the carriers providing the coverage, and provide peer benchmarking data, if available • Vendor relationships, including existing carriers and external consultants (e.g., actuaries, etc.) • Risk control inspections and previous reports is Current contracting guidelines for risk transfer Once we have gathered information, a qualitative and quantitative assessment is performed. We also use benchmarking at this point to evaluate recommended loss limits and coverage options for our clients. Most often, the result of this assessment allows the client to evaluate the cost- benefit of insurance risk transfer options and to select appropriate deductible or retention levels. Quite often we identify and recommend non -insurance risk financing options as well. The objective is to customize an approach that works best for the City and its business strategy. At this point we canvass the market to identify those carriers able to offer the broadest insurance coverage that best meet the needs of the City. Our recommendation to clients is never to give up essential or desirable coverage based on a small cost differential. Unless the premiums are significantly out of line, coverage first, price second. Insurers have target industry classes for which they have often developed specialty coverage forms and discounted pricing. We look at the carrier's length of time and experience within a class of business, i.e. their commitment to the class, and their experience servicing and underwriting that class. We are hesitant for our clients to be the first with a new carrier in a specialty niche. It is critically important that we consider an insurer's claims paying history before recommending them to our clients. It is our intention only to utilize those carriers that pay their claims in a timely manner, and who are efficient and easy to work with through the negotiation process. Naturally, we prefer to work with insurers who interpret their policy forms more broadly and have a favorable history of paying claims in the past. We use industry data and our own experience dealing with insurers on claims in past situations when recommending a carrier's claims services. The true cost of an insurance program is not simply measured by the premium. The value of the program is measured by the quality of the coverage and service provided. Low premiums can often be produced by utilizing sub -standard coverage forms, and coverage varies between insurers. We counsel and assist our clients in weighing the costs and benefits when evaluating quotations and programs from various carriers, rather than focusing strictly on the bottom line premium. insurance r ©cis—� 44 LBW &AIR Insurance f Financial Services -33- City of Santa Clarita I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services I,Y SCOPE OF WORK We have identified the tasks, assignment responsibilities and key task completion dates associated with both the renewal placement and the subsequent follow-on activities that will fill out the initial twelve (12) months of our appointment as City's insurance broker. We have outlined the services timeline on pages (9-10) of this proposal. a. Act as an independent insurance advisor to the City and proactively provide ongoing unbiased professional advice and recommendations that benefit the City and its members. Alliant will act as an independent insurance advisor to the City and proactively provide ongoing unbiased professional advice and recommendations that benefit the City and its members. Our focus on developing innovative programs which meet the special needs of public agencies provides options to the City that are unique and distinct from other brokers. We understand how public entities are perceived within the insurance marketplace and how the operating environment of the public sector shapes the risk transfer approach and requirements of these organizations. The proposed team for the City has many years of extensive direct experience with programs similar to the City both in scope and coverage. Please see our resumes and client references for more detail on our public entity experience. We work with both domestic and international insurers on behalf of our public entity clients on a daily basis and have long, stable relationships with these markets. Although we consider ourselves to be aggressive, creative, and effective in negotiations and placement of complex programs, we fully understand the need to be more than merely a transactional broker. All of our senior staff, management and sales personnel are actively involved in the day-to-day service needs of our clients. Our primary objective is to form a long-term partnership with the City for the Insurance Broker of Record and Risk Management Consulting Services and provide the highest quality insurance/risk management services available, consistent with your requirements, culture and operating philosophy. We are confident that our respective operations will be a great fit for each other. b. Proactively provide ongoing review and analysis of the City's insurance programs. Alliant will proactively provide ongoing review and analysis of the City's insurance programs. We provide a full spectrum of risk management, consulting, and insurance brokerage services with the ability, resources and desire to partner with the City to meet your insurance and risk management objectives. Our success has come from taking a focused, consultative approach, which we will utilize in our relationship with the City. Our wealth of professional expertise, and our strong relationships in the global insurance marketplace, we can tackle the insurance challenges that are presented in a changing marketplace. Evidence of this are the programs we created, manuscript, and market every year for all lines of coverage for public entity risks, as explained in our response. We are indeed a "one -stop -shop," and we are able to meet the current and future needs of the City. insurance -34- s5�ci� 4LBW&Affiant Insurance I Financial Services SCOPE OF WORK c. Be familiar with.- We ith: We understand the City's objective in this process is to select a firm(s) to competitively market insurance from reputable insurance companies, analyze and make recommendations on your insurance, while concurrently paying the lowest reasonable cost. Alliant is a full service insurance brokerage firm with the ability, resources and desire to partner with the City to meet that objective. Our first task upon the award of a contract will be to meet with the City to discuss and identify the services needed on City's insurance placements and develop a "service calendar" which would smooth the transition from the former broker, and allow us to jointly identify and plan for the City's needs over the coming year. Our marketing efforts will begin immediately upon notice of award of broker services to Alliant. The first step would be to prepare individual broker of record letters for the City's current placements so that we can begin an immediate dialogue with applicable carriers. This dialogue is necessary in order to gauge their posture on the particular placement. Alliant's approach is to work with financially stable carriers who understand and focus on the needs of the nonprofit sector. We believe in building long-term relationships with markets, and assisting markets and clients to build long-term relationships with one another. Alliant uses methods of Risk Identification which provides a gap analysis for new and emerging risks; and analyzes your insurance policies (horizontally and vertically) using our proprietary policy audit process. We will add detailed discussions with your risk management staff to overlay corporate risk tolerance and the organization's short and long term goals and objectives and adjust our strategic marketing and service plan accordingly. We have found that a formal detailed policy analysis is a "lost art" that is seldom used by our competitors. Additionally, we will conduct an analytics analysis on limits, retentions, loss stratification and risk bearing capacity. Based on the analytic results in all these areas, we will model market alternatives for your review to include cost, program structure, and coverage enhancements. For each line of coverage, we will develop your unique Risk Profile. We will compare this Risk Profile to your current insurance coverage to determine if any serious or unanticipated gaps exist, review the retentions and insurance limits and provide you with a written report outlining our observations and recommendations. We will work with your team to analyze and strategically plan for emerging risks. Evaluating each emerging risk through risk mapping and an enterprise risk evaluation offers excellent guidance allowing you to determine how to best minimize each risk. The result of this strategic planning may result in the decision to continue to retain the risk, commercially transfer a portion of the risk, transfer the risk to a captive structure, or apply risk management practices to reduce the risk. Our unique Defined Client Service and Marketing Process includes transition, service and marketing activities and was designed to not only provide consistency in quality service, but also checkpoints and timelines for monitoring our jointly agreed service standards and ensuring that appropriate planning occurs well in advance of the expiration date. In addition, we use Quality Committees to continually monitor the implementation of these best practice standards. e 4LBW AAffiant ssorancs Inspranrr I Financial Serricrs -35- City of Santa Clarita I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services i r, SCOPE OF WORK For complete detail lease see Pro'ect Approach (0— Defined Client Service and Marketing Process, on agges (11-17) of our proposal response, which address the foIlowin items: c 1-2 d -f of the Sco e of Work on how we will provide services to the City. 1) The coverage provided by all relevant insurance policies and documents issued to the City. Alliant is familiar with the coverages provided by all relevant insurance policies and documents issued to the City. lior complete detail, please see ProaectApproach (c.) —Defined Client Service and Marketing Process 2) The exposure of the City. Alliant is familiar with the exposures of the City and is ready to advise the City as how to handle these. For complete detail, please see Proiect Approach (c.) — Defined Client Service and Marketing Process d. Assure that insurance policies are placed in a timely manner, without lapses in coverage periods, with reputable and financially responsible insurers. Alliant will assure that insurance policies are placed in a timely manner, without lapses in coverage periods, with reputable and financially responsible insurers. Our unique Defined Client Service and Marketing Process includes transition, service and marketing activities and was designed to not only provide consistency in quality service, but also checkpoints and timelines for monitoring our jointly agreed service standards and ensuring that appropriate planning occurs well in advance of the expiration date. In addition, we use Quality Committees to continually monitor the implementation of these best practice standards. Alliant uses methods of Risk Identification which provides a gap analysis for new and emerging risks; and analyzes your insurance policies (horizontally and vertically) using our proprietary policy audit process. Alliant's approach is to work with financially stable carriers who understand and focus on the needs of the nonprofit sector. We believe in building long-term relationships with markets, and assisting markets and clients to build long-term relationships with one another. e. Service insurance policies placed for the City, including processing all changes and endorsements and verging the accuracy of invoices within a reasonable time. Alliant will service insurance policies placed for the City, including processing all changes and endorsements and verifying the accuracy of invoices within a reasonable time. Alliant will review invoices received from carriers to determine accuracy and use best efforts to resolve accounting differences or discrepancies. Your Alliant Team is committed to daily processing of insurance placement -related activities. This includes the issuing of binders and certificates, transmitting invoices, maintaining insurance schedules, reviewing and mailing policies and endorsements, preparing insurance summaries and coordinating any additional support the City and its members may require. J�IIFn nsurance LBr � Wa 5 SC7nt C Ira FI15UYd [lam I Financial Services -36- SCOPE OF WORK f. Provide early warning of rate and coverage changes or renewal problems through a process. Promptly advise the City of any changes in exposure during the policy year that would require revisions to existing insurance coverage. Upon request of the City, but at least once a year, provide a comprehensive report that reviews all City insurance programs. Alliant will provide early warning of rate and coverage changes or renewal problems through a process, promptly advise the City of any changes in exposure during the policy year that would require revisions to existing insurance coverage and upon the request of the City, but at least once a year, provide a comprehensive report that reviews all City insurance programs. For complete detail, please see Project Approach (c.) — Defined Client Service and Marketing Process. g. Continually monitor City operations and loss exposures, and make any appropriate recommendations .for coverage changes or new coverage. Alliant will continually monitor City operations and loss exposures, and make any appropriate recommendations for coverage changes or new coverages. For complete detail, please see Project Approach (c.) — Defined Client Service and Marketing Process h. Be available to answer questions or obtain answers from underwriters for policy coverage questions. Meet with City Risk Management staff, City committees, and/or staff of City departments when requested. Alliant will be available to answer questions or obtain answers from underwriters for policy coverage questions, meet with City Risk Management staff, City committees, and/or staff of City departments when requested. i. Provide any additional written reports as normally expected of a professional broker to a large client. Alliant will provide any additional written reports as normally expected of a professional broker to a large client. Policy Review a. Review policies and other documents in detail within 14 days of receipt of the documents to check the wording and accuracy of each policy, binder, certificate, endorsement or other document received from insurers to ensure the intended coverage is provided, and all coverage, terms, and conditions, and other wording is complete and accurate, and in compliance with financial arrangements and administrative procedures acceptable to City. Alliant will develop customized Special Account Instructions for the City. These standards will outline the customized approach to handling the City's Insurance Program, which will include procedures and nsurarice 4 LBW &A111c" nt ssociales - Insterance I Hiiancial Servir s -37- City of Santa Clarita I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services .x SCOPE OF WORK protocols for review policies and other documents in detail within 14 days of receipt of the documents to check the wording and accuracy of each policy, binder, certificate, endorsement or other document received from insurers to ensure the intended coverage is provided, and all coverage, terms, and conditions, and other wording is complete and accurate, and in compliance with financial arrangements and administrative procedures acceptable to City. b. Obtain revisions needed to achieve compliance with coverage request. Timely forward to the City the original policies with a sheet attached bearing the signature of the person responsible for compliance review. Alliant will obtain revisions needed to achieve compliance with coverage request and timely forward to the City the original policies with a sheet attached bearing the signature of the person responsible for compliance review. For cor»plete detail, please see -Project Approach (c.) — Defined Client Service and Marketing Process Policy Amendments a. Process requests for additions or deletions to policies within five business days of receipt. Alliant will develop customized Special Account Instructions for the City. These standards will outline the customized approach to handling the City's Insurance Program, which will include procedures and protocols for processing requests for additions or deletions to policies within five business days of receipt. b. Advise in writing of any changes to insurance policy(ies) within 14 days. Alliant will develop customized Special Account Instructions for the City. These standards will outline the customized approach to handling the City's Insurance Program, which will include procedures and protocols for advising the City in writing of any changes to the insurance policies within (14) days. Marketing a. When more than one market is approached for a line of coverage, provide City Risk Management Division with copies of declination letters and all premium quotations received with a summary of coverage explaining deficiencies or benefits of the quote compared to the recommended insurance program. Alliant will provide the City Risk Management Division Administrator with copies of declination letters and all premium quotations received with a summary of coverages explaining deficiencies or benefits of the quote compared to the recommended insurance program, when more than one market is approached for a line of coverage. Y-- IS surance e< LBW 1A11jant -38- soc ia�es Insurance [Financial Services SCOPE OF WORK Claims a. Assist City Risk Management Division and staff, as necessary, with, filing claims on assigned insured programs. Alliant will assist the City Risk Management Division and staff, as necessary, with tiling claims on assigned insurance programs. Claims Services Alliant fully understands that the true value of any insurance contract can only be determined by its response to loss. Alliant's client claims advocacy department is led by Alliant's Claims Advocate, Bob Frey. His role will be to act solely as your claim consultant and advocate on difficult and severe claims. Bob's goal will be to complement and supplement your efforts in obtaining quick and equitable claims resolutions. Bob's responsibilities include: ■ Reviewing claims notifications and abstracts to assure appropriate reporting to insurers ■ Assisting in the procurement of documentation, as necessary ■ Tracking the status of large or difficult, open claims ■ Coordinating insurer claims meetings ■ Facilitating a dialogue between the client, the assigned adjuster and insurers ■ Responding to questions on coverage Bob and his staff are always available to assist with claim reporting. We fully understand that the insurance you rely upon becomes worthless should a claim be denied when intent of coverage clearly exists. It is Bob's core function to help our clients' achieve satisfaction and successful indemnification from their insurance carriers. We negotiate the broadest terms possible in our policy forms and our claims staff looks for coverage extensions wherever possible. For example, during one of California's wildfires, several of our clients' scheduled buildings were damaged. We were able to include in our replacement cost settlement some non-scheduled infrastructures such as fences which ran through the outskirts of the counties. Some other examples of our successful claims advocacy include: Recovery of over $25,000,000 in property claims from Hurricane Rita. Rita was a true test of our clients' property reinsurance placement, the protocols, and the carrier's response. Through this process Alliant worked very closely to make sure that interests of both our client and their school district members were, and continue to be met. Obtaining a business interruption settlement from the carrier as a result of the closure of one of our airport clients after 9/11. While there was no direct physical damage to the airport or its vicinity, we claimed that the loss of income was a direct result of 9/11 (a covered peril) and the civil authority closure. The carrier agreed to a negotiated settlement with the insured. (Prior to 9/11, insurance policies lacked terrorism exclusions). At the time, this was the only loss of its type that we believe settled. • VINSA ssoc a4LBWAA/Rant Insurance I Financial Services -39- � i• SCOPE OF WORK As a result of many of the wildfires one of our University client's campus was closed by order of the President who is delegated the power to do so by the Chancellor. The President is deemed a "civil authority" by the Governor. The carrier rejected the business interruption claim as they did not agree the President was a "civil authority" and rejected the claim in full. We worked with the insured to convince the carrier and show that the campus President was in fact deemed a civil authority and ultimately obtained a payment on the business interruption claim. • An elementary school sustained a major fire that virtually destroyed the entire structure of approximately 22,000 square feet. The insurer felt the structural walls were salvageable. The client and Alliant both disagreed. We worked with the insured to develop a plan to show the insurer that the walls were not repairable. The end result was agreement by the insurer that the entire structure was a total loss. The insured has now had the building rebuilt with insurance funds. The total claim including building, contents and extra expense will total approximately $10,000,000. A large Joint Powers Authority/Pool sustained damage to many members as a result of a major hurricane. The pool has been adjusting the losses. We brought our program TPA firm in to assist with some of the early field inspections from a man power perspective at the request of the Pool. We worked together as a group to set up a plan for use of expert consultants and estimators. This loss will run in the tens of millions of dollars range. To date all parties have progressed with the loss adjustments nicely receiving frequent payments from Underwriters. While we believe the above examples demonstrate our intent to provide our clients with the best support and advocacy available in the industry, we understand the City may desire additional examples. We are happy to provide additional information, if requested. The following services will also be provided by Bob and his service team working in close collaboration with the City: Overseeing the process for identifying the Assigned Adjustor — Alliant will work with the City to evaluate and select an assigned adjustor for the property program, if necessary. If the City is happy with the current relationship, we will align our team with the adjuster to provide seamless service. Establishing uniform claim reporting procedures — Alliant will oversee the implementation of a "Claims Procedure and Reporting Handbook" working closely with the City and the assigned adjustor(s). It is our intent to be actively involved with claims as it provides us with a complete understanding of loss activities and it improves our relationship with the program insurers. While it is the adjustor's responsibility to adjust claims, it is our responsibility to ensure the program is responsive to the City's exposures and that insurers are responsive to the City's needs. Utilizing technology for claims reporting — Alliant will explore ways to utilize technology in an effort to improve the efficiency of claim reporting. Alliant's proprietary program OASYS-Net provides a platform for reporting claims online. We will explore the compatibility of this program with current City procedures. In particular, we will explore opportunities to provide online access to claim statuses on complex claims including results from our activities and the adjuster's activities. nsurance 4LBWAAffiant socia Insurance I Financial Services -40- SCOPE OF WORK Coordinating Insurer/TPA claims services — Alliant will take an active role in monitoring the claims services provided by the Assigned Adjustor(s) and any additional parties, including professional services such as forensic accountants. Claims/Loss analyses — Alliant's service team will analyze loss characteristics as part of its program design activities. Particular attention will be paid to identifying frequency issues and areas where severity has been demonstrated. Post -Event Activities — The City's Service Team will assist in coordinating the professionals needed to swiftly prepare and negotiate complex claims. This includes utilization of a forensic accountant for complex business interruption claims, if necessary. Bob Frey will serve as a claims advocate for the City, working closely with all interested parties to settle each claim as quickly as possible. b. Promptly notify City of any losses or accidents reported to Broker, and work with internal or outside claims adjustors as necessary. Alliant will develop customized Special Account Instructions for the City. These standards will outline the customized approach to handling the City's Insurance Program, which will include procedures and protocols to promptly notify the City of any losses or accidents reported to us, and work with an internal or outside claims adjustor as necessary and required by the City. c. Represent the interests of City and its departments in policy interpretation and other negotiations with insurance carriers. Alliant will represent the interests of the City and its departments in policy interpretation and other negotiations with insurance carriers. For complete detail lease see Project Approach c. — Defined Client Service and Marketing Process and Service Timeline. d. For all lines of insurance where loss runs are not otherwise available, provide regular (e.g., quarterly) loss runs indicating the member name, claire status, amount paid, reserves, expected outcomes of cases, and other summary information. Alliant will develop customized Special Account Instructions for the City. These standards will outline the customized approach to handling the City's Insurance Program, which will include procedures and protocols for providing regular (e.g. quarterly) loss runs indicating the member name, claim status, amount paid, reserves, expected outcomes of cases, and other summary information for all lines of insurance where loss runs are not otherwise available. • ra SO a < LBW 4411iant -41 - Insurance I Financial Services City of Santa Clarita I January 17. 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services h 4" SCOPE OF WORK Certificates of Insurance a. Issue certificates of insurance within three (3) business days following the date of request, and assist the City with the development and implementation of a comprehensive online insurance certificate tracking system. Alliant will issue certificates of insurance within three (3) business days following the date of request, and assist the City with the development and implementation of a comprehensive online insurance certificate tracking system. Technolou Resources Alliant's use of and commitment to technology is evidenced by our success servicing clients throughout the country. This can only be achieved at a high level with proper utilization of technology. Alliant has invested considerable resources in state -of -the art technology to assist in the delivery of services, and enhance communication with our clients. These technology related resources are described in greater detail below. AlliantConnect AlliantConnect is a dynamic, interactive, easy to use web based portal created specifically for our clients. AlliantConnect is designed to enhance our firm's ability to communicate electronically with our clients at no additional cost. AlliantConnect provides: ■ Password protected, "24/7" access to your insurance policy documents ■ Loss Control assistance via our video library and loss control fact sheets ■ Integration with other Alliant proprietary systems, such as Oasys-Net ■ Single place for important dates and announcements ■ Access to and listing of your Alliant Service Team members ■ Transparent view into your insurance business, including summary information for your various policies listed "at -a -glance" ■ View renewal applications and related documents ■ Collaborate and share "working documents" ■ Post daily announcements ■ Coming soon: view your Alliant invoices on-line OASYS-Net Maintaining accurate and detailed information for buildings, and other insurable property, is arguably the single most important thing that you can do to enhance your stature in a property underwriter's mind. This is especially true in a hardening insurance market where data credibility is increasingly scrutinized. Our property schedule database program, OASYS-Net, encourages our clients to maintain accurate and detailed information by automating much of the process. r��ean r�surance 4 LBW AAffiant` ssoeia�Ces lnsurancr I Financial Services -42- SCOPE OF WORK Upon award, we would "upload" your current Schedule of Values (SOV) into the OASYS-Net database, at which point it would be available to the City via the internet. Pre -approved users at the City can make changes directly to the database and which are simultaneously available to Alliant for review and acceptance. If the database is maintained throughout the year, it also helps to streamline the renewal process as the most current SOV is available to Alliant at all times. OASYS-Net capabilities include: ■ Security access; View -only and Edit levels available ■ Tracking Construction, Occupancy, Protection Exposure, Geo -codes, Values, Square footage and other critical location details ■ Paperless updates for insurable property between you and Alliant ■ Reporting capabilities, including: o Export to both Excel & Portable Document Format (PDF). ■ Variance reports available to track and identify changes over a queried period of time. Billing a. Maintain appropriate accounting of amounts due, receipts, and payments to insurers. Alliant will maintain appropriate accounting of amounts due, receipts, and payments to insurers through our propriety paperless technology system outlined above. Contract Review a. Review contracts and lease agreements as requested to ensure that the interests of City and its departments are protected and to avoid duplications in coverage. Alliant will review contracts and lease agreements as requested to ensure that the interests of the City and its departments are protected and to avoid duplications in coverage. For complete detail, please see Project Approach (c.) — Defined Client Service and Marketiniz Process and Service Timeline Legal Compliance a. Comply with all State and Federal laws and regulations pertaining to insurance brokers licensed in the State of California. Alliant complies with all State and Federal laws and regulations pertaining to insurance brokers licensed in the State of California. yirFNh SSS � < LBW►AII►an Insurance I FinancialSerAms -43- SCOPE OF WORK Stewardship We will prepare an annual written stewardship report on a policy year basis for the City at least 180 days prior to program anniversary date. This function is dynamic in the sense that, if performed properly, it never ceases. Conducting these reviews on a regular annual basis will help assure that the City's programs and processes perform at optimal efficiency. The stewardship process provides a look back at an entire year of activities, issues and events, highlighting what went right (successes) and what did not (failures), is accomplished through the stewardship process. The Stewardship Report we be delivered annually, to the City and will serve as the "play book" for service plan jointly conceived with the City staff. Subjects and issues we will address in this annual review will include: ■ Existing program overview ■ Rating and Allocation Calculation Review ■ City Policies and Procedures Review ■ Major accomplishments and significant events within the preceding year ■ Ongoing activities and initiatives in support of the City and its risk management goals ■ Responsiveness to the City's priorities, expectations and concerns ■ Mutually agreed upon objectives for the ensuing service period ■ Status of the Long Range Action Plan Objectives ■ Calendar of Events — Planning for the next year The range of perspectives presented in this review will serve as the foundation of a solid, but flexible service plan that will not only eliminate surprises, but will also assure that the exposures covered under the City's programs are consistently resolved by the most efficient and economical means possible. Stewardship reports can vary widely in format, from a lengthy narrative to a simple PowerPoint presentation. To aid in the process of deciding which type might work best for the City, we will be happy to make available to you various samples from our archives, upon request. At least 180 days prior to program anniversary, provide City with a written annual service summary for the policy year to include: a. A schedule of coverage showing nature of coverage, limits, deductibles, insurer, policy number, premium, and other relevant information. Alliant's Stewardship report will provide the City with a schedule of coverage showing the nature of coverage, limits, deductibles, insurer, policy number, premium, and other relevant information. b. Summary of team servicing this account. Alliant's Stewardship Report will provide the City with a summary of the team servicing this account. -1111 s nsLlrance LBW &AIlant ssociaa tes Insurance I Financial Services -44- SCOPE OF WORK c. Anticipated renewal terms and conditions and other indications of market conditions, trends, and anticipated changes. Alliant will discuss anticipated renewal terms and conditions and other indications of market conditions, trends, and anticipated changes with the City. An important area of communication is keeping our clients advised of changes in the insurance market conditions as well as other factors that impact our clients programs. Approximately 6 months prior to renewal we will provide updates of the insurance marketplace by line of coverage to the City. Based on this update, we develop rate and premium estimates to be utilized in the budget process. Regular updates are provided in the months leading up to renewal and refinement of budgetary estimates is provided. Updates on legislative or other changes affecting the City will be provided as information becomes available. Regarding analysis of insurance companies, we look at various factors including common industry ratios, A.M. Best's Guide analysis, Standard & Poor's ratings, admitted versus non -admitted status, history and worldwide presence. We will concentrate our marketing efforts with carriers rated A.M. Best "A" or better. The rating guide security analysis will be clearly communicated in all proposals and the financial security will be reviewed and discussed during the renewal process. We will also monitor the carriers and financial security of all insurance placements throughout the year, and communicate in writing any change in position that could have an adverse impact on the City. d. Identified problem areas such as claim handling, safety hazards, insurer financial problems, etc. Alliant will discuss identified problem areas such as claim handling, safety hazards, insurer financial problems, etc. with the City. e. Recommendations for improved program design. Alliant will provide the City with recommendations for improved program design, Future Needs and Risks Each year, as the insurance marketplace evolves, we will continue to bring new insurance products to the City's attention; ask for broadening policy amendments on existing policies and address any new exposures of the City. Most importantly, by following our annual process of meetings, pre -renewal discussions and regular communications, we repeat the annual process by continually upgrading the City's insurance program. f. Services per formed for the current year and planned for the next year. Alliant will outline the services performed for the current year and the services planned for the next year. i II i1cia-t ra s 4LBW,&Ajjjant s0Gla�es-45- Ir4snranre I Financial SeMceA SCOPE OF WORK Optional Services a. Provide consultation services, including Risk Management -related training and online resource development. Alliant will provide consultation services, including Risk Management -related training and online resource development. b. Provide loss control services as requested by the City. Assist in analyzing loss exposures fi°om existing and new operations, and determine the appropriate risk management alternatives, including types, availability, cost, and extent of coverage that should be considered. Alliant will provide loss control services as requested by the City and assist in analyzing loss exposures from existing and new operations, and determine the appropriate risk management alternatives, including types, availability, cost, and extent of coverages that should be considered. YiN}�1 surance 4LBW \411ant ssar nce 4 Insurance I Financial Services -46- CITY RESOURCES Describe any City services and staff resources needed to supplement firm activities to achieve identified objective(s). City services and staff resources would be utilized during the broker transition. To obtain current detailed policy structures, loss information and exposure data for marketing the City's various insurance placements. In addition, City services and staff resources would be utilized in future renewal data gathering. nsr�rancs ciartes Y V LB AA11jant s�o Insurance I Financial Services -47- City of Santa Clanta I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services CONFLICT OF INTEREST Address possible conflicts of interest with other clients affected by actions performed by the firm on behalf of the City. Although the bidder will not be automatically disqualified by reason of work performed for other parties, the City reserves the right to consider the nature and extent of such work in evaluating the proposal. VINSA, LBW, and Alliant will not have any conflicts of interest with other clients as a result of actions performed on behalf of the City. 0 -1.1 IU srance -48- ciales 4 LBW Insurance I Financial Services ADDITIONAL DATA Provide other essential data that may assist in the evaluation of this proposal. We appreciate the chance to expand on the factors that support Alliant as the best choice as broker for the City. We believe that our response thus far has shown we are the most qualified broker due to our vast experience with public entities, our experienced team and our references which are our best source of advertisement regarding our firm and our team. Other compelling reasons to partner with Alliant are our proprietary insurance programs that we have developed over the years. These programs differentiate us from our colleagues and offer value added funding options and alternatives for our clients. They began with a small number of public entity clients and have been shaped by the need of these types of agency. Once established, we continued to improve our programs with coverage enhancements while we worked on behalf of our clients. As these programs have continued to grow in size, there are continued benefits in the pricing due to the group purchase. Essentially, we have taken the group purchase model and strategically grouped our clients together to increase their market clout. In the following paragraphs we outline the many varied programs which have proven time and time again to be the most cost effective alternative for our clients. These are I. Alliant Proprietary Programs APIP — Alliant Property Insurance Program — Alliant is the creator of the proprietary property program, APIP (Alliant Property Insurance Program). This program started over twenty years ago as a concept to take individual property insurance placements for several public entities in California simultaneously to the insurance markets. APIP has grown into the single largest property placement of any kind in the world, with over $300 Billion in Total Insurable Values representing public entities in 48 states. This program integrates property, boiler & machinery, fine arts, auto physical damage and other coverages. Each year the program grows in size and this growth allows for improved pricing and coverage for our clients. ANML — Alliant National Municipal Liability Program — ANML is one of our newer programs, launched in 2006. This joint purchase program provides general liability, auto liability, employment practice, public officials' errors & omissions and police professional liability on a very broad municipal form. The standard program limit is $10 million per occurrence with no aggregate limits except completed operations. Retentions range upwards from $250,000 per loss. Coverage can be written on an excess insurance or reinsurance basis. The program is competitively priced and has boasted substantial growth each program year N'%1 J,,s,u.,r",'aia,,-e,- < LBW 441 ant Insurance I Financial Services -49- City of Santa Clarita I January 17, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services ADDITIONAL DATA II. CSAC — California State Association of Counties Alliant is the broker for the California State Association of Counties Excess Insurance Authority (CSAC EIA) which is the largest pooled public entity program in the Country. CSAC is a member directed pool of 54 of California's 58 counties in which over $40 Billion of values are insured in an independent property insurance program. The placement affords broad manuscript coverage terms and conditions plus unique earthquake towers of insurance to afford additional coverage capacity not otherwise commercially available. We have also designed and implemented a number of companion CSAC EIA programs to provide excess liability, workers' compensation, medical malpractice, environmental liability, and related ancillary insurance coverages. III. Overview of Additional Alliant Public Entity Proprietary Programs available to the City We work with underwriters to provide customized public entity programs, forms and endorsements to meet the needs of our clients, which we believe highlight our qualifications and distinguish us from our competitors. In addition to the APIP, ANML, and CSAC programs already mentioned, there are additional programs that have been customized for many of our public entity clients. We manage and underwrite several of these programs. CLIP — Catastrophic Liability Insurance Program — In response to catastrophic casualty losses suffered by a number of public agencies, Alliant has created the Catastrophic Liability Insurance Program (CLIP), a group purchase excess liability program designed to protect public entities against potentially crippling litigation losses. This program provides excess general, auto, professional and public official's liability. The typical attachment point is $25 million per loss, but the program has the flexibility to attach above or below that if needed. Limits up to $75 million are available and can be tailored to fit the individual needs of the member. PARCEL — Pool Aggregate Retention Casualty Excess Loss — The Pool Aggregate Retention Casualty Excess Loss (PARCEL) Program was created by Alliant Insurance Services to enable public entities and pools to reduce the reserve funds they are required to set aside to cover the payment of future workers' compensation and liability claims within their self-insured retentions. Most public entities choose to reserve for losses using a conservative "confidence" level as recommended by their actuary of 80 to 90 percent, however, experience indicates that using a confidence level of 50 to 60 percent is closer to actual experience. PARCEL essentially "replaces" the surplus held by the public entity with insurance, thereby allowing the entity to fund for claims within the self-insured layer for historical years at a lower confidence level in order to create savings that can be added to surplus or be used for other purposes. V PARA uQrane;LBw ■�4jla SSCIc� Insurance I Finandai Services -50- City of Santa Clarity January 17 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services ADDITIONAL DATA OPPL — Owners Protective Professional Liability — Alliant developed the Owners Protective Professional Liability (OPPI) Program to address the recent change in California Legislation that directly impacts the ability of public agencies to recover their losses from design professionals arising out of construction project losses. This program will indemnity the owner of a project (the public entity) for damage or losses in excess of the design professional's available insurance or a $250,000 self-insured retention, whichever is greater. Crime Program — We have designed and offer two separate crime insurance programs. These facilities extend coverage to member entities on a group purchase basis. Our coverage forms incorporate broad insuring agreements, including Faithful Performance. The CSAC-EIA Crime program includes many coverages that are not available in the stand alone market; i.e. Coverage for public guardians, tax collectors, volunteer workers, leased workers and specified directors or trustees of the named insured, faithful performance of duty, excess vendor fraud coverage, subrogation against employee for failure to faithfully perform duties prescribed by law due to actual fraud, corruption and malice. Special Events Liability Program — Our Special Events Liability program provides coverage for use of the client owned property by the public entity. This program was developed in response to our clients' need to transfer the risk to responsible parties and avoid the unduly high expense of insuring these contingent exposures. Vendors/Contractors Program and Vendors Professional Liability Program — We also offer programs for both Vendors/Contractors General Liability and Vendors Professional Liability. These programs have proven to be an especially useful resource in that they carry no minimum deposit premium requirements and they provide the minimum limits most clients require of their vendors and contractors. Significantly, they can also facilitate our clients' ability to work with "small and/or emerging businesses", who very often encounter difficulty in procuring insurance. SLIP — Special Authority Liability Insurance Program SPIP — Special Authority Property Insurance Program — Our clients faced an increasing problem with responsibility for numerous small Authorities and specialty operations that exploded in scope because of Proposition 13. As a result, SLIP and SPIP was created to aid in the financial constraints associated with the proposition. Our clients were called upon to include these entities under their "corporate" authority, but at terms and conditions that did not meet their larger insurance program designs. This led to an administrative and financial burden for our customers. Alliant responded with the SLIP and SPIP Programs. These joint purchase property, auto, and general liability programs provide first dollar coverage at very competitive terms. Insurance companies traditionally were placing minimum premiums on these special risks with no concern for actually underwriting the individual risk. Today, SPIP and SLIP boast 840 members. 0 ,. nsurance 4LBWAA�Jljant Saciaes Insurance (Financial Services -51- 6DIyo'lnta Clarita I January 17 2018 to RFP AS -17-18-34 for Insurance Brokerage Services ADDITIONAL DATA Bonds — We specialize in all types of miscellaneous and commercial surety and offer competitive rates based on our relationship with various well-known and reputable sureties. Our bonds department handles commercial insurance of all types: Surety Bonds we provide: Notary Public Bonds, Public Official Bonds, Performance Bonds, Bid Bonds, Payment Bonds, Utility Bonds, Permit Bonds, License Bonds and Miscellaneous Bonds. On an annual basis Alliant writes approximately 11,000 bonds. Boiler and Machinery — Our Boiler and Machinery program, as with our large property program, provides for lower deductibles and broader coverages at the most competitive rates. This program has over 3,500 members. This program is flexible with deductibles and limits. Aircraft Liability and Hull/ Airport Liability Insurance Programs — Since 1988, Alliant has been serving the aviation insurance needs of public agencies throughout California. Seven years ago we embarked on the expansion of our long-standing CSAC-EIA Airport Program by creating the California Airport Liability Insurance Program (CALIP). Simultaneously, we grouped together our municipal aircraft clients to form the California Aircraft Municipal Program (CAMP). While the names of the Programs reference California, where each was originally launched, both Programs are available nationwide. Employee Benefits — Alliant has developed various programs providing life, accidental death and dismemberment, long-term disability, employee assistance, dental and vision coverage. Pollution Liability — This program provides coverage for third party bodily injury and property damage, on and offsite. It can cover landfills, underground tanks, wastewater plants and other specific operations. It can also extend to "clean-up" costs. FLIP — Fiduciary Liability Insurance Program — FLIP was launched by Alliant in 2005 to bring the cost advantages of group purchase coverage to retirement systems seeking individualized liability coverage at a cost significantly less than could be purchased as a single public entity. Participant savings have averaged 25% below market for standalone policies. Alliant has created a large number of proprietary insurance programs focused on the needs of our public sector clients; however, we are brokers first and foremost. We place business on a stand-alone basis every day. Whether the insurance solutions for RT are in a program or on a stand-alone basis, we are uniquely positioned to provide both options and leverage one against the other when negotiating on your behalf. APEEL — Alliant Public Entity Environmental Liability Insurance Program — APEEL is one of our newest specialty program offerings having been launched in 2011. This is Alliant's Exclusive National Public Entity Environmental Liability Program (APEEL), which affords broad based pollution liability protection that includes gradual, as well as sudden and accidental, first- and third - V 1-1 IsIrance 4LBW AAfffiant SSL ia�s Insurance I Financial Services -52- 66olSanta Clarita I January 17. 2018 to RFP AS -17-18-34 for Insurance Brokerage Servicesk. ii 1 0 ADDITIONAL DATA party environmental liabilities tailored for the needs of Public Entities. APEEL features include low minimum premiums and SIR's. A nice target market that defines Public Entity Clients to include political subdivisions, agencies and authorities, as well as public and private schools (K-12) and colleges. This is a single comprehensive policy that includes coverage for premises, covered operations, transportation, Bodily Injury/Property Damage from pollutions conditions, pollution clean-up, ASTs and USTs Coverage available for claims arising from non -owned disposal sites. Solidly backed by ACE, A.M. Best "A+" rated carrier, and admitted (or soon to be) and available in all 50 states. Dedicated claim management and risk control services in place, and premiums 20-30% below market. Owner -Controlled Insurance Program (OCIP)–OCIPs, also known as wrap-ups, can provide big savings to the overall cost of a large construction project. With well over $1 billion in OCIP insurance premiums, the specialty construction team at Alliant Insurance Services has the experience and skills needed to customize the right program for your project. We maximize the OCIP to manage your risks and provide greater control over total construction costs while enhancing overall project safety. Key coverage benefits: ■ A single insurance program covering all parties of the project ■ Consistent coverage with one set of adequate limits ■ Elimination of coverage gaps ■ Centralized plan administration and service—claims and enrollment Key financial benefits: ■ Centralized safety program management and loss control ■ Decreased cost markups ■ Elimination of cross litigation exposures ■ Savings on overall construction project costs At Alliant, we custom build each of our OCIPs and coordinated insurance programs to meet the needs of our clients. We engage at program design, execute at the pre -construction phase and follow through to project completion—using innovative techniques at the time of the project close-out. As an example, we developed a successful, proprietary Tribal Controlled Insurance Program (TCIP) to address the needs of our Tribal nation -owned construction projects. OCIP coverage can include: ■ Builders risk ■ Workers' compensation ■ General liability • UO a4LBW 44/liant Insurance I Financial Services -53- ADDITIONAL DATA ■ Excess liability ■ Auto excess liability ■ Design professionals errors and omissions ■ Pollution liability We trust that this section highlights our commitment to public entity clients. We are one of the leading public entity brokers in the United States precisely because of many of these programs and our innovative approach in putting them together. The programs are not risk- sharing groups, but rather a risk transfer alternative funding option which brings all of our client's clout to bear on the insurance market. 0 1-- I u rancee socia- te-s- < LBW 44/1eant Insurance I Financial services -54- APPENDIX (1) Service Team Resumes — City of Santa Clarita (2) California Insurance Licenses yir�Ah nsurance **LBW ■Alfiant ssoc i a5 Insurance I Financial Services -55- John Massari President Education: • VINSA I surance socia tes ■ Bachelor of Science, Business Administration - University of Redlands ■ John has completed eleven of the twelve required courses for the Chartered Property Casualty Underwriter Professional Designation (CPCU) Professional Experience: ■ 1979-1982: Aetna Casualty & Surety - Commercial Casualty Underwriter Worked in Orange County, California as a commercial casualty underwriter. Responsibility included the evaluation of various types of commercial businesses and public entities to determine the feasibility of developing an insurance/risk management program. Job included the review of an entities' exposure, quality of management, financial data, safety and loss control programs, claims management and risk tolerance, to properly determine and develop appropriate insurance program options for the client. Duties included working with commercial insurance brokers and their clients both in the office and at the client's location. ■ 1982 -Present: VINSA, Inc. DBA: VINSA Insurance Associates Retail insurance broker since 1982, as a member of VINSA, Inc. Duties have included working with various types of clients, both private and public entities, on their insurance programs. His responsibilities include the underwriting, marketing and development of the various insurance programs. John works with both insurance companies and insurance pools to develop the various options for clients. John will meet with clients, as needed, during the year to discuss the current program, developments in the insurance marketplace, possible opportunities that are available, and strategies going forward. Tiffani Diuguid Account Manager 0 VINSA IS surance soc i awes Responsibilities willinclude oversight of the administration and day-to-day activities of your account as well as helping with the strategic planning of your risk management program. Tiffani will be actively involved with meetings and will work closely with the brokers to ensure that the needs of the City are met in an efficient and timely manner. In addition, she will be responsible for compiling and finalizing underwriting specifications, loss analysis, claims assistance, identifying available markets and assisting in negotiating with insurance markets. Education: ■ 1999 -2005 -Antelope Valley College -Major -Administration of Justice/Psychology ■ 2005 -2006 -Cal State Bakersfield -Administration of Justice/Psychology ■ 2009 -2012 -University of Phoenix - Bachelors of Science -Business Administration ■ 2007 -Certified Insurance Service Representative (CISR) designation ■ Currently pursuing Certified Schools Risk Management (CSRM) designation Professional Experience: ■ 2001 to Present: Commercial Insurance Account Executive - Commercial Manager Tiffani has worked for VINSA, Inc. for the last thirteen years in various capacities. Over the last five years, Tiffani has been the manager of the Commercial Department. Her duties include working with the largest and most complex accounts of the agency which include many public entities. These accounts include Antelope Valley Transit Authority, City of Lancaster, City of Palmdale, Palmdale School District and Westside School District. Tiffam will be responsible for the day to day management of insurance program. Her duties will include monitoring of the current insurance program, changes, questions, certificates of insurance, and evaluation of opportunities in the insurance/risk management marketplace. Tiffani will be available to meet with staff to review any of their needs, questions, etc. as desired. Mitzi Like CEO & President Professional Experience: 44 LBW Insurance I Financial Services Mitzi Like has spent her entire career, 30+ years, in the insurance industry. She began at St. Paul Fire & Marine Insurance Company as a claims adjuster, then joined the organization that would become LBW Insurance and Financial Servicesin 1977. In 2002 she became LBW's President and CEO and moved its offices to Santa Clarita soon after. Today, Ms. Like sets the firms vision and strategy, manages the sales team, and runs the company's largest book of business. Education: ■ Insurance program at Mills College, Oakland CA ■ California State University Northridge, Northridge CA ■ Certified Insurance Counselor (CIC) Designation ■ Certified Risk Manager (CRM) Designation ■ Licensed by the California Dept. of Insurance as a Fire and Casualty Broker -Agent ■ Licensed as a Property & Casualty agent in 50 states Accomplishments and Areas of Expertise: ■ Recognized as a "Business Woman of the Decade" and one of the "Valley's Most Trusted Advisors" by the San Fernando Valley Business Journal ■ Mitzi specializes in the areas of Real Estate, Non -Profit Organizations, Professional Services, Manufacturers & Distributors, and Entertainment ■ Board member, Santa Clarita Valley Economic Development Corporation ■ Immediate Past Chair, Henry Mayo Newhall Health Foundation ■ 3 -time Co -Chair, "Silver Spur" fundraising gala for College of the Canyons Foundation Kim A. Heelan Senior Account Manager Qualifications: 4 LBW Insurance I Financial Services ■ Experience: 35+ years' experience in the insurance industry working on both the insurance carrier and broker -agency side of the business. ■ Expertise: Insurance coverage analysis, insurance contract review, risk management including claims review, strategic planning as respects new issues and exposures, mergers/acquisitions, product changes and audits. Responsibilities include renewal marketing, negotiating, policy coverage review and certificates of insurance contract review. Education: ■ 1974 — Associates of Arts Degree Liberal Arts — Essex Community College, Baltimore, MD ■ 1976 — Paralegal Program — Villa Julie College, Baltimore, MD ■ Insurance Institute of America — (IIA) Certification ■ Certified Insurance Service Representatives (CISR) Designation ■ Certified Insurance Counselors (CIC) Designation ■ Licensed by the California Dept. of Insurance as a Fire and Casualty Broker -Agent Professional Experience: ■ 1976-1982: Fidelity Bond Underwriter at United States Fidelity and Guaranty Co., Baltimore, MD ■ 1982-1985: Methods and Procedures Analyst at Great American Life Insurance Co. L.A., CA ■ 1985-1988: Account Manager Lawyers Professional Liability Program at Sedgwick James Insurance Brokers, L.A., CA ■ 1988-1993: Account Manager Commercial Accounts at Sedgwick James Insurance Brokers, L.A., CA ■ 1993-2000: Account Manager Commercial and Executive Risk Insurance for Healthcare Organizations, including Hospitals, Clinics, Skilled Nursing Facilities - at Sullivan Kelly, Inc. (A Subsidiary of Chubb Executive Risk), Pasadena, CA ■ 2000-2005 - Senior Account Manager Commercial Insurance Division specializing in large complex international accounts for distributors and manufacturers of specialized electronic systems and products for homeland security, healthcare, defense, and aerospace - at Sander A. Kessler & Assoc Insurance Brokers, Santa Monica, CA ■ 2005 -Present: Senior Account Manager, Commercial Insurance Division specializing in large complex international accounts for distributors and manufacturers of electronic component parts for the oil and gas industry as well as the government and aerospace industry - at LBW Insurance and Financial Services, Valencia, CA. ACCOMPLISHMENTS AND AREAS OF EXPERTISE: Lilian joined the Alliant Insurance Services team in 2001 as an Educational Entities Broker and Joint Powers Authority Executive Director. Lilian provides a comprehensive approach to risk financing and alternative risk analysis for her clients. in her role as a pool administrator, she brings a distinctive understanding of the risk exposures faced by joint power authorities. Her expertise includes developing, implementing, and managing property and casualty insurance and self-insurance programs. Recognized as an educational entities insurance specialist, Lilian expertly manages complex operations, creates strategic plans, and designs manuscript coverage documents. DETAILED EXPERIENCE: Since joining Alliant, Lilian has served as lead broker for six public school insurance pools. In addition, she provides peer review for eight other school pools. Lilian's wealth of knowledge includes her role as a multi -line property and casualty broker, with over two decades of noted expertise in claims administration, underwriting, and program marketing. She began her career at Industrial Indemnity and later joined Keenan and Associates as an Account Executive. Her core competencies include a solid knowledge of risk management and loss mitigation policies and practices. Lilian often provides insurance coverage consulting for a wide range of coverages including educator's legal liability, workers' compensation, and various property lines. EDUCATION, PROFESSIONAL, AND PERSONAL INTERESTS: Lilian holds a Bachelor of Arts with a major in History and Economics from the University of California at Los Angeles (UCLA). Licensed by the California Department of Insurance as a Fire and Casualty Broker -Agent, Lilian has completed many hours of continuing education. In addition, she holds Property & Casualty Retail/Wholesale Broker licenses in 27 additional states. Lilian is in the process of completing her Chartered Property Casualty Underwriter (CPCU) designation. In her free time, Lilian spends time with family and friends. Some of her favorite activities include time with her church, basketball and other team sports, reading, and cooking. n4l/iant ACCOMPLISHMENTS AND AREAS OF EXPERTISE: Robert joined the Alliant team in 2002 and created the Alliant Brokerage Claims Advocacy practice. He manages a team of highly trained professionals who provide technical claim service to various Alliant practice groups. Some of these groups include Public Entity, Healthcare, Commercial, and Real Estate. In addition, he takes the lead handling large losses, complex losses, and losses with coverage disputes. His expertise also covers real estate development and management and includes high-rise office risks, industrial office/manufacturing risks, hospitality industry, regional shopping centers, and strip mall shopping centers. Robert is well versed in claims handling for construction risks including OCIP, high tech, biotech, and higher education clients. Currently, he serves as the Alliant client advocate for all aspects of the insurance claims process. DETAILED EXPERIENCE: Robert is a seasoned professional who offers almost four decades of extensive experience handling property and casualty claims. His insurance career began with Bayly, Martin, & Fay. He then moved on to an advanced position with Morris & Associates, and then to a Claims Executive at Marsh Risk Services. Robert began leading the Claims Advocacy Practice team at Alliant over ten years ago. He is an in -demand speaker and frequently addresses audiences at risk management conferences including PARMA, the Building Owners Managers Association (BOMA), and the International Council of Shopping Centers (ICSC). He has been a guest speaker for the California State University Risk Management Authority (CSURMA) on multiple occasions. In addition, Robert was an instructor at the College of Alameda where he taught classes on personal insurance coverage, claims handling, and adjusting. EDUCATION, PROFESSIONAL, AND PERSONAL INTERESTS: He is a charter member of the Registered Professional Adjusters Program as a Registered Professional Adjuster (RPA) and is a former faculty member of the International Council of Shopping Centers (ICSC). When Robert is not handling claims, he spends time with his family. He enjoys basketball and for many years coached youth and woman's teams. 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Q U J d (n In > N m u)Q)c L) � U N C J � m VINSA/LBW/Alliant 28055 Smyth Dr. Valencia CA 91355 PRESENTED BY VINSA INSURANCE ASSOCIATES, INC. LBW INSURANCE AND FINANCIAL SERVICES ALLIANT INSURANCE SERVICES, INC. r r .�3 LBW r7 it�ce c A,,Iant a�s Insurance I Financial Services nsurance ssacia-res February 7, 2018 City of Santa Clarita 23920 Valencia Boulevard, Suite 120 Santa Clarita, CA 91355 Attn: Purchasing 4LBWAAkiliant lnsur<�nri: I Financial se-ic w Response (RFP) AS -17-18-34 for Insurance Brokerage Services — Part II Price Proposal Dear Purchasing, We appreciate the opportunity to respond to the City of Santa Clarita's (the City) Request for Proposal for Insurance Brokerage Services and to move forward in the RFP selection process. In compliance with RFP AS -17-18-34, we have provided our Price Proposal response for your review and consideration. As the incumbent, the team of Alliant/VINSA/LBW intends to continue the comprehensive program we've provided to the City of Santa Clarita for the last 4 years. The City is an active member of the Specialty District Risk Management Authority (SDRMA), a risk pool selected at the recommendation of Alliant and VINSA years ago when the two agencies were on the account in a team approach similar to our current program. Alliant is the 11th largest brokerage firm in the country and the largest public entity broker in California for public entity insurance programs. The City is benefited by their vast resources and their intimate relationship with the SDRMA. All resources offered by Alliant, and the SDRMA, are considered and offered to the City of Santa Clarita as a standard part of our proposed solution. VINSA is based in Lancaster and will continue to be available for face-to-face discussions and presentations as requested. Their extensive experience with other municipalities and public entities will continue to be a source of knowledge and leverage as issues arise and solutions need analyzing. And LBW, being based in Valencia, has been the "boots on the ground" for the last 4 years, providing 1) a loss control specialist who attends every monthly Safety Committee meeting 2) educational seminars for City staff to learn proper processing of vendor and lessee insurance certificates 3) On -demand meetings held in City and LBW offices. LBW staff is always available for face-to-face discussions and strategy sessions. As in the past, our team approach includes the research of multiple insurance options for the City. This includes consideration of self-insured options, fully fund insurance company programs, and pools. In regards to loss control, claims, and risk transfer, we will make sure the City is not only aware of, but fully utilizes, loss control and risk management tools that are currently incorporated in the SDRMA program. If there are other programs, services, etc. that may enhance the risk management program for the City, we will make every effort to provide those options to the City. Part of the process will be to coordinate those programs with services currently part of the SDRMA program. VINSA Insurance Associales, Inc. • 940 W. Ave J, Lancaster, CA 93539 • (661) 948-5041 LBW Insurance and Financial Services, Inc. • 28055 Smyth Drive. Valencia, CA 91355 • (661) 702-6000 Alliant Insurance Services, Inc. • 1301 Dove Street, Suite 200 • Newport 13cach. CA 92660 • (949) 756-0271 VIIlXA nsurance <; LBw &�r4lliant BSt7Cla I e5 tnsorancl I Financial Services If there is an alternative insurance program being recommended to the City, we will work with City staff to ensure that risk management and claims services are fully researched as part of the decision making process. Our primary objective is to provide the City of Santa Clarita with the highest quality insurance and risk management services available, consistent with your requirements, culture, and operating philosophy. We would once again like to thank you for being a valued client and including us in the second phase of the Request for Proposal process for the City of Santa Clarita. It is our belief that our team approach will continue to provide the City with the services, benefits and other advantages that come from both the large national insurance brokerage firms and the local insurance brokerage firms. Thank you, John Massari Mitzi Like Lilian Vanvieldt VINSA, Inc. LBW Insurance and Financial Alliant Insurance Services, Inc. Services, Inc. VINSA Insurance Associates, Inc. • 940 W. Ave J, Lancaster, CA 93539 • (661) 948-5041 LBW Insurance and Financial Services, Inc. • 28055 Smyth Drive, Valencia, CA 91355 • (661) 702-6000 Alliant Insurance Services, Inc. • 1301 Dove Street, Suite 200 • Newport Beach. CA 92660 • (949) 756-0271 City of Santa Ctante I February 7. 2018 Response to RFPAS-97-18.34 for Insurance Brokerage Services +`a COST PROPOSAL Cast Proposal The Cost%Priee formal for^ the proposal must be as.yolImi�s: a. I'lal brokerage fee w• per°centcrge ofpreuriun� fee, -for a service farm up to llvree years. b. Cost of optional consultation services, including Risk Alanagetnent-related training and online resource development as listed in seelion five. c. Cost andlnr fee rale fbr optional loss control services as listed in section fire. Please list any additional fees on an hourly or annual basis for services available, but not included in the bid proposal or in the fees noted above. Charges for supplies, egldpment, and subcontractors grill be paid at cost. It is expected that general, ovefeac, and administrative costs are included in the hourly rate fr>r labor. Bids submitted >>rill be held to the total Bost given in the response quote. It ivill be assumed that all contingencies andlor anticipated escalations are included.. No additional faurds i -rill be paid above and bevond [lie original quote given h.v the selected bidder. a. Flat Brokerage Fee Year 1 and Year 2 - $35,000 Year 3 and Year 4 - $37,500 Year 5 - $40,000 b. Broker will make every effort to provide the City with various Risk Management -related training and online resources that are included in insurance programs that the City participates in at no additional cost to the City. Programs include online training portals for employees, face-to-face training with dedicated loss control personnel, active participation in safety meetings, etc. Broker will coordinate with the City and insurance provider on desired and customizable training topics, loss control visits, etc. Broker will also provide monthly risk management topics that will be shared by email to the City's risk management team that can be shared with employees. Broker will provide the City access to the following value added services at no additional cost to the City (see below). All of these services are offered keeping in mind our most important task is to provide the City with the most competitive insurance program available. These services are all included as value added services: AlliantConnect — A dynamic, interactive, easy to use web portal created specifically for our public entity clients. It allows all documents to be transmitted electronically. OASYS-Net — Our property schedule database program maintains accurate and detailed information for buildings and other insurable property. Users can make changes directly to the database, which are simultaneously available to Alliant for review and discussion. v wsn nsuranY Y rat -ice < LB &I1jan ssocia-� Inauranre I I7inancial5erviecs -4- lop— City of Santa Clarita I February 7, 2018 Response to RFP AS -17-18-34 for Insurance Brokerage Services COST PROPOSAL CSR24 — Certificate management system accessed through our portal, AlliantConnect. This resource allows clients to request and create certificates of insurance, report/track claims online, and has the ability to be used as a certificate tracking software for vendors. Customized Webinars — As an Alliant client, the City has access to our extensive webinar library as well as upcoming webinars. Our webinars are developed and presented by both Alliant staff members and third party experts. Access to the Insurance RNpirements in Contracts (IRIC) Procedural Manual. The purpose of this manual is to serve as a guide to the City in developing and encouraging proper insurance requirements in contracts. This manual explains how to establish insurance requirements for most contracts, including those with contractors, professional service providers, tenants, vendors, and users of public property, and how to verify their compliance with those requirements during the term of the contract. Each member of the proposed key service team are capable of addressing IRIC related questions and also providing an IRIC training session to the City, which we would make available to you at no additional cost. Please feel free to review the IRIC manual on the Alliant website at the following address: http://mww.alliant.com/Industry-Solutions/Public- Entitv/Documents/1RIC. Pdf Risk Management Tool Kit: We can assist the City to create Best Practices Training manuals with City information to be used by your risk management or administrative staff. We can include checklists, special account instructions, claims reporting procedures, etc. We can also provide key Loss Summaries and data analytics to enhance risk management efforts and focused loss control and safety action plans, which includes OSHA compliance and loss prevention. c. Broker will include 20 hours of risk management training for specific topics, such as Active Shooter presentation, OSHA compliance, Slip & Fall prevention, etc. d. Additional services not included in proposal will be charged at a $165 per hour basis. • VINSA nsurance 4LBW AAff/ant ssocia Insurance I financial 'mraiccs -5-