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2019-09-24 - AGENDA REPORTS - TRANSIT DEVELOPMENT PLAN UPDATE (2)
Agenda Item: 11 DATE: September 24, 2019 SUBJECT: TRANSIT DEVELOPMENT PLAN UPDATE DEPARTMENT: Neighborhood Services PRESENTER: Adrian Aguilar RECOMMENDED ACTION City Council adopt the Transit Development Plan Update. BACKGROUND The Transit Development Plan (TDP) serves as a guiding document to ensure Santa Clarita Transit continues to meet the needs of our ever -changing community. The TDP covers a planning period of five to ten years and is updated with similar regularity. The prior TDP covered years 2013-2018. In March 2018, the City Council awarded a contract to Moore & Associates, a local consulting firm, to update the TDP in light of significant changes that had taken place since the last update in 2012. The contractor was specifically tasked to analyze demographic shifts as well as recent and future developments, such as Vista Canyon and the Newhall Ranch project, in order to ensure service recommendations adequately address projected transit needs. A kickoff meeting and initial data collection took place in April 2018, followed by extensive outreach efforts which included surveys, interactive mapping tools, public workshops, and presentations throughout the City and the neighboring unincorporated areas of Acton, Agua Dulce, Stevenson Ranch, and Val Verde. Two distinct series of public outreach efforts took place. The first series took place at the onset of the project and was designed to guide initial service recommendations and compare against data findings. A second series took place in the latter stages of the project and was designed to vet and formalize service recommendations as developed by Moore & Associates and City staff. A draft report containing fourteen (14) service recommendations was then shared with City management and City Council members individually to solicit their feedback. The final TDP consists of the following elements: Page 1 • Goals, Objectives, and Performance Measures, • Community Profile and Demand Analysis, • Service Overview and Evaluation, • Public Outreach, • Operations Plan, and • Capital and Financial Plans. The TDP is a guiding document and by no means binding. Any service changes must adhere to the City's existing Operations Contract with MV Transportation, Inc. Some low cost recommendations have already been implemented, such as service to Bella Vida Senior Center, while others will be implemented as future residential and commercial developments come online. Staff asks that the City Council move to formally adopt this version of the TDP, as updated in 2019. In doing so, staff can reference the TDP in future grant submittals, indicating City Council support and thereby bolstering grant applications. ALTERNATIVE ACTION Other action as determined by the City Council. FISCAL IMPACT Adoption of the Transit Development Plan Update poses no fiscal impact. ATTACHMENTS TDP Final Report May 2019 (available in the City Clerk's Reading File) TDP Report Appendix (available in the City Clerk's Reading File) Page 2 City of Santa Clarita Transit Development Plan FINAL REPORT MAY 2019 ••- h associates City of Santa Clarita Transit Development IPlain uua� Il3r,port Executive Summary..................................................................... E-1 Chapter 1: Goals, Objectives, and Performance Measures ...........1 Chapter 2: Community Profile and Demand Analysis ................... 5 Chapter 3: Service Overview and Evaluation................................17 3.1: ROUTE 1................................................................................................................18 3.2: ROUTE 2............................................................................................................... 48 3.3: ROUTE 3................................................................................................................ 77 3.4: ROUTE 4................................................................................................................109 3.5: ROUTE 5................................................................................................................141 3.6: ROUTE 6................................................................................................................183 3.7: ROUTE 7................................................................................................................ 221 3.8: ROUTE 12.............................................................................................................. 252 3.9: ROUTE 14.............................................................................................................. 286 3.10: ROUTE 501........................................................................................................... 318 3.11: ROUTE 502........................................................................................................... 330 3.12: ROUTE 757........................................................................................................... 344 3.13: ROUTE 791........................................................................................................... 366 3.14: ROUTE 792........................................................................................................... 378 3.15: ROUTE 794........................................................................................................... 390 3.16: ROUTE 796........................................................................................................... 402 3.17: ROUTE 797........................................................................................................... 414 3.18: ROUTE 799........................................................................................................... 428 3.19: FARE STRUCTURE ANALYSIS................................................................................. 442 Chapter 4: Public Outreach........................................................ 447 4.1: COMMUNITY SURVEY............................................................................................453 4.2: ONBOARD SURVEY................................................................................................467 4.3: COMMUTER SURVEY.............................................................................................. 487 4.4: DIAL -A -RIDE SURVEY..............................................................................................499 4.5: SUPPLEMENTAL SCHOOL DAY SURVEY................................................................... 513 City of Santa Clarita Transit Development IPlain uua� Il3r,port Chapter 5: Operations Plan ....................................................... 521 Chapter 6: Capital and Financial Plans ....................................... 541 Chapter 7: Other Transportation Considerations ....................... 555 Appendix.................................................................................. A-1 City of Santa Clarita Transit Development IPlain iiia� Il3r,port Exhibit 1.1 Performance Goals by Mode..........................................................................................................4 Exhibit2.1 Population.......................................................................................................................................5 Exhibit 2.2 Population by Census Block Group.................................................................................................7 Exhibit 2.3 Ride -Dependent Population Estimates...........................................................................................8 Exhibit 2.4 Ride -Dependent Populations by Census Block Group..................................................................10 Exhibit2.5 Median Age...................................................................................................................................11 Exhibit2.6 Education......................................................................................................................................11 Exhibit 2.7 Summary of Santa Clarita Valley Housing Characteristics............................................................12 Exhibit 2.8 Commuting Characteristics...........................................................................................................13 Exhibit 2.9 Unemployment Characteristics....................................................................................................13 Exhibit 2.10 Income Characteristics................................................................................................................13 Exhibit 2.11 Top Employers in the Santa Clarita Valley..................................................................................14 Exhibit 2.12 Santa Clarita Schools...................................................................................................................15 Exhibit 3.1.1 Route 1 Average Ridership by Trip.............................................................................................19 Exhibit 3.1.2 Route 1 Average Ridership by Day-Part.....................................................................................22 Exhibit 3.1.3 Route 1 Total and Average Boardings per Trip Segment...........................................................24 Exhibit 3.1.4 Route 1 Boarding and Alighting Maps.......................................................................................26 Exhibit 3.1.5 Route 1 Stop Lists.......................................................................................................................32 Exhibit 3.1.6 Route 1 Trips with Highest Average Peak Loads........................................................................33 Exhibit 3.1.7 Route 1 Trips with Load Factor at least 0.50.............................................................................33 Exhibit 3.1.8 Route 1 Average Load Factor by Trip.........................................................................................34 Exhibit 3.1.9 Route 1 On -Time Performance Table........................................................................................38 Exhibit 3.1.10 Route 1 Overall Schedule Adherence......................................................................................39 Exhibit 3.1.11 Route 1 Schedule Adherence by Time-point...........................................................................41 Exhibit 3.1.12 Route 1 Schedule Adherence by Day-Part...............................................................................44 Exhibit 3.1.13 Route 1 Overall Ridership........................................................................................................47 Exhibit 3.1.14 Route 1 Overall Schedule Adherence......................................................................................47 Exhibit 3.2.1 Route 2 Average Ridership by Trip.............................................................................................49 Exhibit 3.2.2 Route 2 Average Ridership.........................................................................................................52 Exhibit 3.2.3 Route 2 Total and Average Boardings by Segment....................................................................54 Exhibit 3.2.4 Route 2 Boarding and Alighting Map.........................................................................................56 Exhibit 3.2.5 Route 2 Stop Lists.......................................................................................................................62 Exhibit 3.2.6 Route 2 Trips with Highest Average Peak Loads........................................................................63 Exhibit 3.2.7 Route 2 Trips with Load Factor at least 0.50.............................................................................63 Exhibit 3.2.8 Route 2 Average Load Factor by Trip.........................................................................................64 Exhibit 3.2.9 Route 2 Overall Schedule Adherence........................................................................................68 Exhibit 3.2.10 Route 2 Schedule Adherence by Time-point...........................................................................70 Exhibit 3.2.11 Route 2 Schedule Adherence by Day-Part...............................................................................73 Exhibit 3.2.12 Route 2 Overall Ridership........................................................................................................76 Exhibit 3.2.13 Route 2 Overall Schedule Adherence......................................................................................76 Exhibit 3.3.1 Route 3 Average Ridership by Trip.............................................................................................79 Exhibit 3.3.2 Route 3 Average Ridership by Trip by Day-Part.........................................................................82 N1+7cre & Asscc7 ayes, Ili ic, I 0 q ;p City of Santa Clarita Transit Development IPlain iiia� Il3r,port Exhibit 3.3.3 Route 3 Total and Average Boardings by Segment....................................................................84 Exhibit 3.3.4 Route 3 Boardings and Alighting Maps......................................................................................87 Exhibit 3.3.5 Route 3 Stop Lists.......................................................................................................................93 Exhibit 3.3.6 Route 3 Trips with Highest Average Peak Loads........................................................................94 Exhibit 3.3.7 Route 3 Load Factor by Trip.......................................................................................................95 Exhibit 3.3.8 Route 3 Ovreall Schedule Adherence......................................................................................100 Exhibit 3.3.9 Route 3 Schedule Adherence by Time-point...........................................................................102 Exhibit 3.3.10 Route 3 Schedule Adherence by Day-Part.............................................................................105 Exhibit 3.3.11 Route 3 Overall Ridership......................................................................................................108 Exhibit 3.3.12 Route 3 Overall Schedule Adherence....................................................................................108 Exhibit 3.4.1 Route 4 Average Ridership by Trip...........................................................................................111 Exhibit 3.4.2 Route 4 Average Ridership by Trip by Day-Part.......................................................................114 Exhibit 3.4.3 Route 4 Total and Average Boardings by Segment..................................................................116 Exhibit 3.4.4 Route 4 Boarding and Alighting Maps.....................................................................................119 Exhibit 3.4.5 Route 4 Stop Lists.....................................................................................................................125 Exhibit 3.4.6 Route 4 Trips with Highest Average Peak Loads......................................................................126 Exhibit 3.4.7 Route 4 Trips with Load Factor at least 0.50...........................................................................126 Exhibit 3.4.8 Route 4 Average Load Factor by Trip.......................................................................................127 Exhibit 3.4.9 Route 4 Overall Schedule Adherence......................................................................................132 Exhibit 3.4.10 Route 4 Schedule Adherence by Time-point.........................................................................134 Exhibit 3.4.11 Route 4 Schedule Adherence by Day-Part.............................................................................137 Exhibit 3.4.12 Route 4 Overall Ridership......................................................................................................140 Exhibit 3.4.13 Route 4 Overall Schedule Adherence....................................................................................140 Exhibit 3.5.1 Route 5 Average Ridership by Trip...........................................................................................143 Exhibit 3.5.2 Route 5 Average Ridership by Trip by Day-Part.......................................................................146 Exhibit 3.5.3 Route 5 Total and Average Boardings by Segment..................................................................148 Exhibit 3.5.4 Route 5 Boarding and Alighting Maps.....................................................................................154 Exhibit 3.5.5 Route 5 Stop Lists.....................................................................................................................166 Exhibit 3.5.6 Route 5 Trips with Highest Average Peak Loads......................................................................168 Exhibit 3.5.7 Route 5 Trips with Load Factor at least 0.50...........................................................................168 Exhibit 3.5.8 Route 5 Average Load Factor by Trip.......................................................................................169 Exhibit 3.5.9 Route 5 Overall Schedule Adherence......................................................................................174 Exhibit 3.5.10 Route 5 Schedule Adherence by Time-point.........................................................................176 Exhibit 3.5.11 Route 5 Schedule Adherence by Day-Part.............................................................................179 Exhibit 3.5.12 Route 5 Overall Ridership......................................................................................................182 Exhibit 3.5.13 Route 5 Overall Schedule Adherence....................................................................................182 Exhibit 3.6.1 Route 6 Average Ridership by Trip...........................................................................................185 Exhibit 3.6.2 Route 6 Average Ridership by Trip by Day-Part.......................................................................188 Exhibit 3.6.3 Route 6 Total and Average Boardings by Segment..................................................................190 Exhibit 3.6.4 Route 6 Boarding and Alighting Maps.....................................................................................193 Exhibit 3.6.5 Route 6 Stop Lists.....................................................................................................................205 Exhibit 3.6.6 Route 6 Trips with Highest Average Peak Loads......................................................................207 Exhibit 3.6.7 Route 6 Trips with Load Factor at least 0.50...........................................................................207 Exhibit 3.6.8 Route 6 Average Load Factor by Trip.......................................................................................208 Exhibit 3.6.9 Route 6 Overall Schedule Adherence......................................................................................212 Exhibit 3.6.10 Route 6 Schedule Adherence by Time-point.........................................................................214 Exhibit 3.6.11 Route 6 Schedule Adherence by Day-Part.............................................................................217 Exhibit 3.6.12 Route 6 Overall Ridership......................................................................................................220 Exhibit 3.6.13 Route 6 Overall Schedule Adherence....................................................................................220 Exhibit 3.7.1 Route 7 Average Ridership by Trip...........................................................................................222 Exhibit 3.7.2 Route 7 Average Ridership by Trip by Day-Part.......................................................................225 N'M+7cre & Asscc7 ayes, Ili ic, 0 q ;p City of Santa Clarita Transit Development IPlain iiia� Il3r,port Exhibit 3.7.3 Route 7 Total and Average Boardings by Segment..................................................................227 Exhibit 3.7.4 Route 7 Boarding and Alighting Maps.....................................................................................230 Exhibit 3.7.5 Route 7 Stop Lists.....................................................................................................................236 Exhibit 3.7.6 Route 7 Trips with Highest Average Peak Loads......................................................................237 Exhibit 3.7.7 Route 7 Average Load Factor by Trip.......................................................................................238 Exhibit 3.7.8 Route 7 Overall Schedule Adherence......................................................................................243 Exhibit 3.7.9 Route 7 Schedule Adherence by Time-point...........................................................................245 Exhibit 3.7.10 Route 7 Schedule Adherence by Day-Part.............................................................................248 Exhibit 3.7.11 Route 7 Overall Ridership......................................................................................................251 Exhibit 3.7.12 Route 7 Overall Schedule Adherence....................................................................................251 Exhibit 3.8.1 Route 12 Average Ridership by Trip.........................................................................................254 Exhibit 3.8.2 Route 12 Average Ridership by Trip by Day-Part.....................................................................257 Exhibit 3.8.3 Route 12 Total and Average Boardings by Segment................................................................259 Exhibit 3.8.4 Route 12 Boarding and Alighting Maps...................................................................................262 Exhibit 3.8.5 Route 12 Stop Lists...................................................................................................................268 Exhibit 3.8.6 Route 12 Trips with Highest Average Peak Loads....................................................................269 Exhibit 3.8.7 Route 12 Trips with Load Factor at least 0.50.......................................................................... 269 Exhibit 3.8.8 Route 12 Average Load Factor by Trip.....................................................................................272 Exhibit 3.8.9 Route 12 Overall Schedule Adherence....................................................................................277 Exhibit 3.8.10 Route 12 Schedule Adherence by Time-point.......................................................................279 Exhibit 3.8.11 Route 12 Schedule Adherence by Day-Part...........................................................................282 Exhibit 3.8.12 Route 12 Overall Ridership....................................................................................................285 Exhibit 3.8.13 Route 12 Overall Schedule Adherence..................................................................................285 Exhibit 3.9.1 Route 14 Average Ridership by Trip.........................................................................................288 Exhibit 3.9.2 Route 14 Average Ridership by Trip by Day-Part.....................................................................291 Exhibit 3.9.3 Route 14 Total and Average Boardings by Segment................................................................293 Exhibit 3.9.4 Route 14 Boarding and Alighting Maps...................................................................................296 Exhibit 3.9.5 Route 14 Stop Lists...................................................................................................................302 Exhibit 3.9.6 Route 14 Trips with Highest Average Peak Loads....................................................................303 Exhibit 3.9.7 Route 14 Average Load Factor by Trip.....................................................................................304 Exhibit 3.9.8 Route 14 Overall Schedule Adherence....................................................................................309 Exhibit 3.9.9 Route 14 Schedule Adherence by Time-point.........................................................................311 Exhibit 3.9.10 Route 14 Schedule Adherence by Day-Part...........................................................................314 Exhibit 3.9.11 Route 14 Overall Ridership....................................................................................................317 Exhibit 3.9.12 Route 14 Overall Schedule Adherence..................................................................................317 Exhibit 3.10.1 Route 501 Average Ridership by Trip.....................................................................................319 Exhibit 3.10.2 Route 501 Total and Average Boardings by Segment............................................................321 Exhibit 3.10.3 Route 501 Boarding and Alighting Maps...............................................................................322 Exhibit 3.10.4 Route 501 Stop Lists...............................................................................................................324 Exhibit 3.10.5 Route 501 Trips with Highest Average Peak Loads................................................................325 Exhibit 3.10.6 Route 501 Average Load Factor by Trip.................................................................................325 Exhibit 3.10.7 Route 501 Overall Schedule Adherence................................................................................327 Exhibit 3.10.8 Route 501 Schedule Adherence by Time-point.....................................................................328 Exhibit 3.10.9 Route 501 Overall Ridership..................................................................................................329 Exhibit 3.10.10 Route 501 Overall Schedule Adherence..............................................................................329 Exhibit 3.11.1 Route 502 Average Ridership by Trip.....................................................................................330 Exhibit 3.11.2 Route 502 Average Ridership by Trip by Day-Part.................................................................331 Exhibit 3.11.3 Route 502 Total and Average Boardings by Segment............................................................332 Exhibit 3.11.4 Route 502 Boarding and Alighting Maps...............................................................................333 Exhibit 3.11.5 Route 502 Stop Lists...............................................................................................................335 Exhibit 3.11.6 Route 502 Trips with Highest Average Peak Loads................................................................336 N'M+7cre & Asscc7 ayes, Ili ic, I 0 q ;p City of Santa Clarita Transit Development IPlain iiia� Il3r,port Exhibit 3.11.7 Route 502 Average Load Factor by Trip.................................................................................337 Exhibit 3.11.8 Route 502 Overall Schedule Adherence................................................................................339 Exhibit 3.11.9 Route 502 Schedule Adherence by Time-point.....................................................................340 Exhibit 3.11.10 Route 502 Schedule Adherence by Day-Part.......................................................................341 Exhibit 3.11.11 Route 502 Overall Ridership................................................................................................342 Exhibit 3.11.12 Route 502 Overall Schedule Adherence..............................................................................342 Exhibit 3.12.1 Route 757 Average Ridership by Trip.....................................................................................344 Exhibit 3.12.2 Route 757 Average Ridership by Day-Part.............................................................................347 Exhibit 3.12.3 Route 757 Boarding and Alighting Maps...............................................................................349 Exhibit 3.12.4 Route 757 Stop Lists...............................................................................................................355 Exhibit 3.12.5 Route 757 Trips with Highest Average Peak Loads................................................................356 Exhibit 3.12.6 Route 757 Average Load Factor by Trip.................................................................................357 Exhibit 3.12.7 Route 757 Overall Schedule Adherence................................................................................361 Exhibit 3.12.8 Route 757 Schedule Adherence by Time-point.....................................................................362 Exhibit 3.12.9 Route 757 Schedule Adherence by Day-Part.........................................................................363 Exhibit 3.12.10 Route 757 Overall Performance..........................................................................................364 Exhibit 3.12.11 Route 757 Overall Schedule Adherence..............................................................................364 Exhibit 3.13.1 Route 791 Average Ridership by Trip.....................................................................................366 Exhibit 3.13.2 Route 791 Boarding and Alighting Maps...............................................................................367 Exhibit 3.13.3 Route 791 Stop Lists...............................................................................................................371 Exhibit 3.13.4 Route 791 Trips with Highest Average Peak Loads................................................................372 Exhibit 3.13.5 Route 791 Average Load Factor by Trip.................................................................................372 Exhibit 3.13.6 Route 791 Overall Schedule Adherence................................................................................374 Exhibit 3.13.7 Route 791 Schedule Adherence by Time-point.....................................................................375 Exhibit 3.13.8 Route 791 Overall Ridership..................................................................................................376 Exhibit 3.13.9 Route 791 Overall Schedule Adherence................................................................................376 Exhibit 3.14.1 Route 792 Average Ridership by Trip.....................................................................................378 Exhibit 3.14.2 Route 792 Boarding and Alighting Maps...............................................................................379 Exhibit 3.14.3 Route 792 Stop Lists...............................................................................................................383 Exhibit 3.14.4 Route 792 Trips with Highest Average Peak Loads................................................................384 Exhibit 3.14.5 Route 792 Average Load Factor by Trip.................................................................................384 Exhibit 3.14.6 Route 792 Overall Schedule Adherence................................................................................386 Exhibit 3.14.7 Route 792 Schedule Adherence by Time-point.....................................................................387 Exhibit 3.14.8 Route 792 Overall Ridership..................................................................................................388 Exhibit 3.14.9 Route 792 Overall Schedule Adherence................................................................................388 Exhibit 3.15.1 Route 794 Average Ridership by Trip.....................................................................................389 Exhibit 3.15.2 Route 794 Boarding and Alighting Maps...............................................................................391 Exhibit 3.15.3 Route 794 Stop Lists...............................................................................................................395 Exhibit 3.15.4 Route 794 Trips with Highest Average Peak Loads................................................................396 Exhibit 3.15.5 Route 794 Average Load Factor by Trip.................................................................................396 Exhibit 3.15.6 Route 794 Overall Schedule Adherence................................................................................398 Exhibit 3.15.7 Route 794 Schedule Adherence by Time-point.....................................................................399 Exhibit 3.15.8 Route 794 Overall Ridership..................................................................................................400 Exhibit 3.15.9 Route 794 Overall Schedule Adherence................................................................................400 Exhibit 3.16.1 Route 796 Average Ridership by Trip.....................................................................................402 Exhibit 3.16.2 Route 796 Boarding and Alighting Maps...............................................................................403 Exhibit 3.16.3 Route 796 Stop Lists...............................................................................................................407 Exhibit 3.16.4 Route 796 Average Load Factor by Trip.................................................................................408 Exhibit 3.16.5 Route 796 Average Load Factor by Trip.................................................................................408 Exhibit 3.16.6 Route 796 Overall Schedule Adherence................................................................................410 Exhibit 3.16.7 Route 796 Schedule Adherence by Time-point.....................................................................411 N'M+7cre & Asscc7 ayes, Ili ic, 0 q ;p City of Santa Clarita Transit Development IPlain iiia� Il3r,port Exhibit 3.16.8 Route 796 Overall Ridership..................................................................................................412 Exhibit 3.16.9 Route 796 Overall Schedule Adherence................................................................................412 Exhibit 3.17.1 Route 797 Ridership by Trip...................................................................................................414 Exhibit 3.17.2 Route 797 Boarding and Alighting Maps...............................................................................415 Exhibit 3.17.3 Route 797 Stop Lists...............................................................................................................419 Exhibit 3.17.4 Route 797 Trips with Highest Average Peak Loads................................................................420 Exhibit 3.17.5 Route 797 Trips with Load Factor at least 0.50......................................................................420 Exhibit 3.17.6 Route 797 Average Load Factor by Trip.................................................................................422 Exhibit 3.17.7 Route 797 Overall Schedule Adherence................................................................................424 Exhibit 3.17.8 Route 797 Schedule Adherence by Time-point.....................................................................425 Exhibit 3.17.9 Route 797 Overall Ridership..................................................................................................426 Exhibit 3.17.10 Route 797 Overall Schedule Adherence..............................................................................426 Exhibit 3.18.1 Route 799 Average Ridership by Trip.....................................................................................427 Exhibit 3.18.2 Route 799 Boarding and Alighting Maps...............................................................................429 Exhibit 3.18.3 Route 799 Stop Lists...............................................................................................................433 Exhibit 3.18.4 Route 799 Trips with Highest Average Peak Loads................................................................434 Exhibit 3.18.5 Route 799 Trips with Load Factor at least 0.50......................................................................434 Exhibit 3.18.6 Route 799 Average Load Factor by Trip.................................................................................436 Exhibit 3.18.7 Route 799 Overall Schedule Adherence................................................................................438 Exhibit 3.18.8 Route 799 Schedule Adherence by Time-point.....................................................................439 Exhibit 3.18.9 Route 799 Overall Ridership..................................................................................................440 Exhibit 3.18.10 Route 799 Overall Schedule Adherence..............................................................................440 Exhibit 3.19.1 Local Fare Structure...............................................................................................................441 Exhibit 3.19.2 Commuter Fare Structure......................................................................................................441 Exhibit 3.19.3 Dial -A -Ride Fare Structure.....................................................................................................442 Exhibit 3.19.4 Special Services Fare Structure..............................................................................................442 Exhibit 3.19.5 FY 2017/18 Fare Usage..........................................................................................................442 Exhibit 3.19.6 Peer Review Local Fares.........................................................................................................443 Exhibit 3.19.7 Peer Review Commuter Fares................................................................................................444 Exhibit 3.19.8 Peer Review Dial -A -Ride Fares...............................................................................................444 Exhibit 3.19.9 Peer Review Monthly Pass Fares...........................................................................................444 Exhibit 3.19.10 Peer Farebox Recovery Ratio Table.....................................................................................445 Exhibit 4.0.1 Public Input Map......................................................................................................................451 Exhibit 4.0.2 Public Input Matrix...................................................................................................................452 Exhibit 4.1.1 Most Commonly Cited Cross-Streets.......................................................................................454 Exhibit 4.1.2 ZIP Code...................................................................................................................................454 Exhibit 4.1.3 Tenure of residence.................................................................................................................455 Exhibit 4.1.4 Previous use of SCT..................................................................................................................455 Exhibit 4.1.5 Mode of transit........................................................................................................................456 Exhibit4.1.6 Trips per week..........................................................................................................................456 Exhibit 4.1.7 Service improvements.............................................................................................................457 Exhibit 4.1.8 Fare increase for preferred service..........................................................................................458 Exhibit 4.1.8.a SCT service used vs fare increase..........................................................................................458 Exhibit 4.1.8.b Trips per week vs fare increase.............................................................................................459 Exhibit 4.1.9 Rider personal circumstance change.......................................................................................459 Exhibit 4.1.10 Non -rider personal circumstance change..............................................................................460 Exhibit 4.1.11 Household ridership...............................................................................................................461 Exhibit 4.1.11.a Household rider age............................................................................................................461 Exhibit 4.1.11.b Household service mode....................................................................................................461 Exhibit 4.1.12 Public perception...................................................................................................................462 Exhibit 4.1.13 Park & Ride availability..........................................................................................................462 N1+7cre & Asscc7 ayes, Ili ic, I 0 q ;p City of Santa Clarita Transit Development IPlain iiia� Il3r,port Exhibit 4.1.14 Primary mode of transportation............................................................................................463 Exhibit 4.1.15 Work and/or live in Santa Clarita Valley................................................................................463 Exhibit 4.1.16 Valid Driver license................................................................................................................464 Exhibit 4.1.17 Household vehicles................................................................................................................464 Exhibit4.1.18 Age.........................................................................................................................................465 Exhibit4.1.19 Language at home..................................................................................................................465 Exhibit4.1.20 Gender...................................................................................................................................466 Exhibit 4.1.21 Household income.................................................................................................................466 Exhibit 4.2.1 Top Origin and Destination Pairings........................................................................................469 Exhibit 4.2.2 Top Origin and Destination Pairings Map................................................................................470 Exhibit4.2.3 Survey language.......................................................................................................................471 Exhibit4.2.4 Travel to bus............................................................................................................................471 Exhibit4.2.5 Minutes to stop........................................................................................................................472 Exhibit4.2.6 Miles to stop............................................................................................................................472 Exhibit 4.2.7 Transfer before bus..................................................................................................................473 Exhibit 4.2.8 Travel after bus........................................................................................................................473 Exhibit 4.2.9 Minutes after bus.....................................................................................................................474 Exhibit 4.2.10 Travel after bus......................................................................................................................474 Exhibit4.2.11 Primary purpose.....................................................................................................................475 Exhibit4.2.12 Buses per trip.........................................................................................................................475 Exhibit 4.2.13 Wait between buses..............................................................................................................476 Exhibit4.2.14 Payment.................................................................................................................................476 Exhibit4.2.15 Fare type................................................................................................................................477 Exhibit 4.2.16 One-way trips per week.........................................................................................................477 Exhibit 4.2.17 Alternative travel mode.........................................................................................................478 Exhibit4.2.18 Attributes ratings...................................................................................................................479 Exhibit 4.2.19 Locations served....................................................................................................................480 Exhibit 4.2.20 Token Transit usage...............................................................................................................480 Exhibit 4.2.21 SCT app usage........................................................................................................................481 Exhibit 4.2.22 SCT information.....................................................................................................................481 Exhibit4.2.23 Age.........................................................................................................................................482 Exhibit 4.2.24 Race/ethnicity........................................................................................................................482 Exhibit 4.2.25 English proficiency.................................................................................................................483 Exhibit 4.2.26 Other languages at home......................................................................................................483 Exhibit 4.2.27 Household size.......................................................................................................................484 Exhibit 4.2.28 Household income.................................................................................................................484 Exhibit 4.2.29 Valid driver license.................................................................................................................485 Exhibit 4.2.30 Vehicle access........................................................................................................................485 Exhibit4.2.31 Gender...................................................................................................................................486 Exhibit4.3.1 Access mode............................................................................................................................488 Exhibit 4.3.2 Parking location.......................................................................................................................488 Exhibit 4.3.3 Travel -mode after bus.............................................................................................................489 Exhibit 4.3.4 Transit transfer........................................................................................................................489 Exhibit 4.3.5 Boarding location change........................................................................................................490 Exhibit 4.3.6 Rider frequency........................................................................................................................490 Exhibit 4.3.7 Mobility options.......................................................................................................................491 Exhibit 4.3.8 Primary trip purpose................................................................................................................491 Exhibit4.3.9 Fare payment...........................................................................................................................492 Exhibit 4.3.10 Purchase location...................................................................................................................492 Exhibit 4.3.11 Satisfaction.............................................................................................................................493 Exhibit 4.3.12 Service improvement.............................................................................................................493 N'M+7cre & Asscc7 ayes, Ili ic, I 0 q ;p City of Santa Clarita Transit Development IPlain iiia� Il3r,port Exhibit 4.3.13 Information source................................................................................................................494 Exhibit 4.3.14 Luggage compartment...........................................................................................................494 Exhibit 4.3.15 Valid driver license.................................................................................................................495 Exhibit 4.3.16 Access to vehicle....................................................................................................................495 Exhibit4.3.17 Age.........................................................................................................................................496 Exhibit4.3.18 Language at home..................................................................................................................496 Exhibit4.3.19 Gender...................................................................................................................................497 Exhibit 4.3.20 Household income.................................................................................................................497 Exhibit 4.3.21 ZIP code..................................................................................................................................498 Exhibit4.4.1 Home community....................................................................................................................500 Exhibit 4.4.2 Registered services.................................................................................................................. 501 Exhibit4.4.3 Frequency of use...................................................................................................................... 501 Exhibit 4.4.4 DAR or Access in past 90 days.................................................................................................. 502 Exhibit 4.4.5 Rider frequency........................................................................................................................ 502 Exhibit 4.4.6 On -time performance.............................................................................................................. 503 Exhibit 4.4.7 Office/dispatch staff................................................................................................................ 503 Exhibit4.4.8 Drivers......................................................................................................................................503 Exhibit 4.4.9 Ease of making reservation......................................................................................................503 Exhibit 4.4.10 Service dependability.............................................................................................................504 Exhibit4.4.11 Cost/price............................................................................................................................... 504 Exhibit 4.4.12 Overall service........................................................................................................................504 Exhibit 4.4.13 Travel destinations................................................................................................................. 505 Exhibit 4.4.14 Reason for using DAR/Access................................................................................................505 Exhibit4.4.15 Fare payment.........................................................................................................................506 Exhibit 4.4.16 Other transportation options................................................................................................ 506 Exhibit 4.4.17 Use of SCT bus past 90 days................................................................................................... 507 Exhibit 4.4.18 SCT bus service possible motivators......................................................................................507 Exhibit 4.4.19 Prompt customer service.......................................................................................................508 Exhibit 4.4.20 Frequently travel outside SCV................................................................................................ 508 Exhibit 4.4.21 How do you travel.................................................................................................................. 509 Exhibit 4.4.22 How often do you travel........................................................................................................ 509 Exhibit4.4.23 Age......................................................................................................................................... 510 Exhibit 4.4.24 Another language at home.................................................................................................... 520 Exhibit4.4.25 Gender................................................................................................................................... 511 Exhibit 4.4.26 Household income................................................................................................................. 511 Exhibit 4.4.27 Technology access.................................................................................................................512 Exhibit4.5.1 Route........................................................................................................................................ 515 Exhibit4.5.2 School.......................................................................................................................................516 Exhibit4.5.3 Fare type.................................................................................................................................. 516 Exhibit4.5.4 Frequency of use......................................................................................................................517 Exhibit 4.5.5 Attribute ratings.......................................................................................................................517 Exhibit 4.5.6 Other destinations................................................................................................................... 518 Exhibit4.5.7 Grande.....................................................................................................................................518 Exhibit 4.5.8 Race/ethnicity..........................................................................................................................519 Exhibit 4.5.9 Languages spoken at home.....................................................................................................519 Exhibit 4.5.10 Driver license......................................................................................................................... 520 Exhibit 5.1 Soledad Canyon Express.............................................................................................................522 Exhibit 5.2 Commuter Route Alternatives....................................................................................................523 Exhibit 5.3 Golden Valley Neighborhood Shuttle.........................................................................................526 Exhibit 5.4 Saugus Neighborhood Shuttle....................................................................................................526 Exhibit 5.5 Recommendation 4 Cost Estimate (Operations)........................................................................527 N1+7cre & Asscc7 ayes, Ili ic, I 0 q ;p City of Santa Clarita Transit Development IPlain uua� Il3r,port Exhibit 5.6 GoMonrovia Geofencing.............................................................................................................528 Exhibit 5.7 Routes 5 and 6 Bifurcation East..................................................................................................530 Exhibit 5.8 Routes 5 and 6 Bifurcation West................................................................................................530 Exhibit 5.9 Canyon Country Neighborhood Shuttle......................................................................................531 Exhibit 5.10 Bicycle Infrastructure................................................................................................................532 Exhibit 5.11 Proposed Route 1 Castaic High Extension................................................................................533 Exhibit 5.12 Newhall Ranch Route 7 Extension............................................................................................534 Exhibit 5.13 Newhall Ranch Route 1 and 2...................................................................................................534 Exhibit 5.14 Newhall Ranch Loop.................................................................................................................536 Exhibit 5.15 Recommendation 10 Cost Estimate (Operations)....................................................................536 Exhibit 5.16 Bus Stop Amenities................................................................................................................... 537 Exhibit 5.17 Sample Bus Stop Amenity Criteria............................................................................................538 Exhibit 5.18 Bus/Signal Prioritization............................................................................................................538 Exhibit 5.19 LAX FlyAway Locations..............................................................................................................539 Exhibit 5.20 Recommendation 14 Cost Estimate (Operations)....................................................................540 Exhibit 6.1.1 FTA Transit Economic Requirement Model (TERM) Scale.......................................................542 Exhibit 6.1.2 Santa Clarita Transit Fleet List..................................................................................................542 Exhibit 6.1.3 Santa Clarita Transit Useful Life Definition..............................................................................543 Exhibit 6.1.4 Santa Clarita Transit Fleet Performance Condition..................................................................543 Exhibit 6.1.5 Santa Clarita Transit Fleet Replacement Plan..........................................................................544 Exhibit 6.1.6 Santa Clarita Transit Fleet Expansion Plan based on Recommendations................................544 Exhibit 6.1.7 Santa Clarita Transit Facilities Performance Condition............................................................545 Exhibit 6.2.1 Santa Clarita Transit Baseline Capital Expenditures................................................................546 Exhibit 6.2.2 Santa Clarita Transit Capital Expenditures with Recommendations........................................546 Exhibit 6.3.1 Santa Clarita Transit Baseline Financial Table..........................................................................547 Exhibit 6.3.2 Santa Clarita Transit Financial Tables with Recommendation 4..............................................549 Exhibit 6.3.3 Santa Clarita Transit Financial Tables with Recommendation 7..............................................549 Exhibit 6.3.4 Santa Clarita Transit Financial Tables with Recommendation 10A..........................................550 Exhibit 6.3.5 Santa Clarita Transit Financial Tables with Recommendation 10B..........................................550 Exhibit 6.3.6 Santa Clarita Transit Financial Tables with Recommendation 10C..........................................551 Exhibit 6.3.7 Santa Clarita Transit Financial Tables with Recommendation 10D..........................................551 Exhibit 6.3.8 Santa Clarita Transit Financial Tables with Recommendation 14............................................552 Exhibit 6.3.9 Santa Clarita Transit Financial Tables with Recommendations 4, 7, 10A, and 14 ...................552 Exhibit 6.3.10 Santa Clarita Transit Potential Funding Sources....................................................................553 Exhibit 7.1.1 California High -Speed Rail Statewide System Map..................................................................555 Exhibit 7.1.2 California High -Speed Rail Palmdale to Burbank Map.............................................................556 Exhibit 7.2.1 Kern Transit Route 130 Santa Clarita Extension......................................................................557 Exhibit 7.3.1 Santa Clarita Pace Bke Share...................................................................................................558 Exhibit 7.4.1 Los Angeles County Phase -II Trail Network Map.....................................................................559 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`) City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita Transit Development Phan IIua� Il3r,por Santa Clarita is a dynamic community located approximately 30 miles north of Los Angeles. Founded in 1987 through the consolidation of Canyon Country, Newhall, Saugus, and Valencia, it is now home to more than 200,000 residents. The Santa Clarita Transit service area mirrors the Santa Clarita Valley including unincorporated portions of Los Angeles County, such as Castaic, Stevenson Ranch, and Val Verde. Since its incorporation, the City has annexed 32 adjacent communities into its boundaries, with the most recent annexation taking place in 2018. Economic development is vibrant, as Santa Clarita is home to more than 6,000 businesses in sectors ranging from aerospace manufacturing, to bio- medical research, to entertainment. The redevelopment of Downtown Newhall and pending new development at Newhall Ranch and Vista Canyon further demonstrate the community's exciting future. Santa Clarita has changed significantly since the completion of its 2013 Transportation Development Plan. New residential developments including River Village and Five Knolls have approached build -out, while others such as Aliento and Avalon at Plum Canyon are still primarily in the construction stage. Infill development at the former Pier One and El Pollo Loco locations on Magic Mountain Parkway has brought new businesses into the Town Center area, while the expansion of the McBean Regional Transit Center to include a Park & Ride supports access to commuter bus services. The widening of the Golden Valley bridge over Highway 14 has improved mobility in the area, while ongoing construction on Interstate 5 has had a temporary impact on local mobility on the west side. With such growth comes a need to re-evaluate the City's transit service delivery approach, long- term vision, and community mobility needs and priorities. IRelpoirt Oveirviiew The goal of a Transportation Development Plan (TDP) is to present a plan for short-term operational, financial, and capital improvements for the City of Santa Clarita's transit program. These strategies reflect findings from rider and non -rider (community) input as well as a review of transit system performance. This TDP is an update of the prior TDP completed in 2013. The 2018 TDP is divided into nine chapters: 1. Executive Summary; 2. Goals, Objectives, and Performance Measures; 3. Community Profile and Demand Analysis; 4. Service Overview and Evaluation; 5. Public Outreach; 6. Operations Plan; 7. Capital and Financial Plan; 8. Other Transportation Considerations, and 9. Appendix. Niilccre & A w''iwaidlaues,iw II iic, �� 20U) City of Santa Clarita Transit Development IPlain uu:ni Il3r,irort The Goals, Olbjectiives, and Performance Standards outlined herein present the City with a blueprint that identifies ways in which the City can monitor SCT performance and cost-effectiveness. The Community IPirofiille and Deirnarnd Arnallysiis provides an insight into the Santa Clarita Valley resident base. This chapter highlights segments of the population that are historically transit users. In preparing this chapter, we analyzed demographic data from the federal Census and the California Department of Finance. We then mapped our findings using Geographic Information Systems (GIS) software. The Seirviice Oveirviiew and 1::valluatiioirn is a snapshot of current transit usage and system performance. The information is displayed by service type, route, direction, and time of day. This chapter allows the City to analyze how current performance aligns with program goals and objectives. For this analysis, we collected line -by-line route data for each Santa Clarita Transit route and analyzed recent and historic operating data. Through this process we were able to identify opportunities of improvement as well as growth. The Pulblliic Outreach section included multiple surveys that targeted fixed -route riders, commuter bus riders, Dial -A -Ride users, and any other residents of the Santa Clarita Valley, regardless of transit patronage. In total, we collected over 3,700 unique pieces of data. In addition to our surveys, we also facilitated two rounds of community workshops that actively engaged members of the public in defining and prioritizing local transit needs. Public involvement in the preparation of the 2018 TDP has been important to understanding the transit needs and priorities of residents throughout the Santa Clarita Valley. The 01peiratiiorns Plain section details 14 recommendations designed to address the aforementioned findings. Each recommendation falls into one of two general categories: 1) operating strategies or 2) marketing, administrative, and fare strategies. The CalpiitA and Fiiirnairnciial Plain analyzes both the current state of Santa Clarita Transit's finances as well as the financial ramifications of the recommendations presented in Chapter 6. This chapter discusses the components of the City's transit budget (capital needs, capital expenses, operational expenses, and revenue). The Otheir 'Firairnspoirtaboirn Coirnsiideiratiioirns section discusses other mobility options presents within the Santa Clarita Valley. City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt GOALS, OBJECTIVES - AND PERFORMANCE MEASURES City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita 'Firansiit Development IPIlan uuai Il3r,po rt The 2013 Transportation Development Plan included five goals, each of which included numerous tactics, performance measures, and performance standards. Rather than simply updating those goals and objectives Moore & Associates worked with the City to identify goals and objectives that are more in line with the City's current vision for the future (based largely on Santa Clarita 2020). Many of the goals established for FY 2016 — FY 2018 have already been achieved. The following goals and objectives for Santa Clarita Transit were identified by Santa Clarita 2020, along with notes regarding their implementation and/or next steps. • Expand transit services to enhance underserved business areas. o Issue RFP and award contract for the purchase and delivery of new transit buses. (FY 2016) o Purchase additional buses. (FY 2016) ■ Five CNG-powered commuter coaches arrived December 2015. o Identify underserved areas and employee commuting needs. (FY 2017) ■ Met with Economic Development Corporation to discuss business -specific transit survey to assess transit demand. ■ Participating in rideshare and employer outreach events to identify underserved areas. ■ Conduct survey of commuter riders (completed in mid-2018). ■ Design community and employer survey (community survey conducted as part of TDP). o Purchase additional buses. (FY 2017) ■ Award contract of the purchase and delivery of new CNG-powered Dial -A -Ride vehicles. ■ Took delivery of Dial -A -Ride vehicles. o Issue RFP and award contract for the update of the City's Transit Development Plan. (FY 2018) ■ Completed early 2019. o Complete data review to identify future development and assess transit demand, as part of the TDP. (FY 2018) ■ Completed mid-2018. o Complete community outreach to assess existing transit demand and underserved areas, as part of the TDP. (FY 2018) o Update the Transit Forecast to reflect expansion of transit services in future years, if warranted by the budget process. (FY 2018) o Partner with College of the Canyons and cross -promote the COC Student Pass. (FY 2019) o Participate in local and regional rideshare events being held throughout the year. (FY 2019) o Continue efforts to complete the Transit Development Plan. (FY 2019) o Conduct outreach to local junior high and high school campuses. (FY 2019) o Take delivery of new buses. (FY 2019) "N 1 ci ci Ire & Assaidates, III iic, �� 203 ''js) City of Santa Clarita Transit Development IPIlan uuai Il3r,port • Review the City's fleet and maintenance standards to address changes in technology and clean fuels and implement best management practices. o Assess current infrastructure and prepare a capital replacement plan. (FY 2016) o Issue an RFP, award contract, and receive completed study and recommendations. (FY 2016) o Conduct an assessment of City's transit fleet and maintenance practices to ensure that the fleet is maintained efficiently; to confirm that the fleet is meeting the City's needs; and to make sure that the contractor is compliant with the maintenance needs. (FY 2016) o Monitor CNG usage and project future trends; receive completed plan with recommendations to evaluate the effectiveness of the compressed natural gas program and to ensure the capacity to provide CNG fuel. (FY 2016) o Manage vehicle maintenance records to establish appropriate vehicle -replacement cycle. (FY 2016) o Assess the ability to transition the service fleet to alternative fuel platforms when and where possible. (FY 2017) o Add additional slow -fill CNG fueling stations at the Yard and at City Hall. (FY 2017) ■ Decision package for a consultant was approved for FY 2018. Staff will pursue hiring a consultant when funds are made available. o Ensure the City's fleet and maintenance standards are meeting standards and best management practices. (FY 2018) o Assess the ability to transition the service fleet to alternative fuel platforms; assess locations and timing. (FY 2018) o Establish a Motor Management Pool System for the under-utilized vehicles in the City's fleet. (FY 2019) • Identify and develop a schedule for the maintenance and/or replacement of transit customer amenities including benches, shelters, trash receptacles, and signage. o Maintain compliance with federal, state, and local policies. (FY 2016) o Create and maintain a log of all customer amenities at transit stops. (FY 2016) o Review ridership/usage data to determine the appropriate level of amenities for each location. (FY 2016) o Update FTIP to reflect the City's amenities replacement/improvement cycle. (FY 2016) o Visit and photograph all 675 transit stops to determine projected useful life and industry best practices. (FY 2016-FY 2017) o Implement a replacement plan that would repair and update customer amenities at approximately 25 stops throughout the city. (FY 2018) o Identify bus stops for the next round of bus stop improvements. (FY 2019) o Develop and implement the federally required Asset Management Plan. (FY 2019) • Expand our customer service training program to contract service providers (including bus drivers) and part-time seasonal employees to ensure their practices are consistent with City values and service levels. o Create specialized customer service training for City contract service providers. (FY 2017) 2 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Given the Santa Clarita 2020 goals only extend to FY 2019 at this time, we have updated the objectives for three of the above -stated goals to reflect the five- to ten-year horizon of the Transportation Development Plan. The fourth goal has been reshaped to better address the specific customer service environment of the transit program. Goal 1: Expand transit services to enhance underserved business areas. • Conduct ongoing outreach with local schools and employers. • Participate in ridesharing activities and promotions throughout the community. • Continue to work with the City's planning division to identify areas of commercial and residential development, as well as the status of those developments, to determine whether changes to the transit system are warranted and when those changes should occur. • Develop strategies for serving large areas currently in development for implementation when appropriate. Goal 2: Review the City's fleet and maintenance standards to address changes in technology and clean fuels and implement best management practices. • Work toward meeting the goals set forth in the City's Transit Asset Management Plan. • Replace and/or overhaul vehicles according to their useful life specifications as well as in accordance with the City's fleet replacement plan. • Expand fleet where necessary to address service expansion recommendations. • Fully develop and certify the City's FTA-required Public Transportation Agency Safety Plan prior to July 20, 2020. Goal 3: Identify and develop a schedule for the maintenance and/or replacement of transit customer amenities including benches, shelters, trash receptacles, and signage. • Continue to identify 25 bus stops each year for improvements. Goal 4: Enhance the customer experience so that it accurately represents the City's commitment to customer service. • Continue to provide customer service training in line with City values to front-line transit employees, including bus drivers, dispatchers, and customer service representatives, as well as City transit staff. 11 City of Santa Clarita Transit Development IPIlan uuai Il3r,port In addition to these goals, we reviewed the current operations contract to identify performance goals by mode. 1::x1hiibiit 1.1. Performance Goals Ibv (Mode A A Local fixed -route 90% On -time 89.1%* 89 7% Commuter 90% performance Dial -A -Ride 90% 93.2%* 93.8% Local fixed -route Increase over -5.79%**'+ 10.85%+ Increase in prior month passengers/VSH Commuter Increase over o **'+ -4.42/ o + 5.78/ prior month Trip denials Dial -A -Ride 0% Reservations initial Dial -A -Ride 4 minutes or less telephone hold time Total miles between System 15,000 miles or more road calls 15 complaints per Valid complaints System 100,000 boardings Preventable 0.7 or fewer per accidents System 100,000 miles * Reflects OTP data for July 2017 — April 2018. **Reflects ridership and service hours data for July 2017 — May 2018. +Estimated FY 2017 data based on total vehicle service hours for fixed -route. Across the past two fiscal years, local fixed -route on -time performance barely missed the 90-percent goal. As such, we believe the 90-percent goal remains appropriate. The Dial -A -Ride goal was exceeded in both years. If this trend continues, the City may wish to increase the goal to 92 percent to encourage the higher level of performance. With the overall decrease in ridership has come a decrease in passengers/vehicle service hour (VSH). While local and commuter services achieved an annual increase in FY 2017, both services saw a decline in performance in FY 2018. The current incentives/liquidated damages provision in the operations contract provides an incentive if passengers/VSH increases 10 percent or more, and incurs liquidated damages only if it decreases 10 percent or more month -over -month. The performance target should be any positive change in passengers/VSH month -over -month. We believe the contract appropriately includes rewards/disincentives for large changes (10 percent or greater) while allowing for smaller fluctuations (less than 10 percent). City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt """OMMUNITY PROFILE AND DEMAND ANALYSIS City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita Transit Development IPIlan uuai Il3r,port This chapter presents an analysis of population, demographic, and economic data, resulting in a general profile of Santa Clarita Valley residents. Santa Clarita Transit's local service area is defined as the city of Santa Clarita as well as Castaic, Hasley Canyon, Stevenson Ranch, and Val Verde. The profile was developed to illustrate current as well as forecast demand for transit, as well as local and regional travel patterns. The chapter is divided into several discussions including population, social, housing, and economic profiles, as well as trip - generators and land -use. Popullatiioin Pirofiille The Santa Clarita Valley, located in northern Los Angeles County, is home to more than a quarter -million residents. Of those in Santa Clarita Transit's local service area, slightly more than 80 percent reside within city limits. The Santa Clarita Valley recently experienced a significant population increase. In the first ten years of the century, growth in the Valley was nearly 30 percent while Los Angeles County increased by approximately 3 percent. Large numbers of residential developments fueled by the advent of easily attainable mortgages in the early to mid-2000s contributed to this significant population growth. The surrounding Santa Clarita Valley (unincorporated Los Angeles County) has been growing much faster than Santa Clarita itself. Growth has slowed after the recession. However, new homes are under construction across the Valley. The current service area population estimate from the City is 264,500. This includes the city population based on the California Department of Finance, as well as recently annexed areas and the adjacent unincorporated county. Exhibit 3.1 presents population growth for Santa Clarita Transit's local service area, the city of Santa Clarita, Los Angeles County, and California at -large. Of these locales, Castaic and Stevenson Ranch are the largest communities within the unincorporated portion of the Santa Clarita Valley. City of Santa Clarita Transit Development Phan uuai Il3r,i:ort 1::x1hiibiit 2.1. F'opullabon Santa Clarita Transit Lo7Service 194,261 216,497 11% 223,420 249,571 273,970 City of Santa Clarita151,381 176,320 16% 180,303 205,935 229,023 Unincorportated Service Areas/CDPs 22,730 40,177 77% 43,117 43,636 44,947 Stevenson Ranch 9,930 17,557 77% 19,737 19,974 20,574 Hasley Canyon 650 1,137 75% 1,135 1,149 1,184 Castaic 10,750 19,015 77% 19,529 19,764 20,357 Val Verde 1,4001 2,468 76% 2,716 2,749 2,832 Los Angeles County 9,519,3381 9,818,6051 3% 10,057,155 10,177,841 10,483,177 California 34,000,835 37,312,510 10% 38,654,206 38,771,715 39,066,381 Source: Census 2000, Census 2010, and 2016 ACS 5-Year Note: Census data for unincorporated places (i.e., Stevenson Ranch, Hasley Canyon, Castaic, and Val Verde) not available for 2000. Data shown are estimates. Note: 2030 Projections based on forecast growth of rate for Los Angeles County. Note: Projections for City of Santa Clarita from City's growth rate estimates. Exhibit 2.2 illustrates ACS 2012-2016 population by block group. The data reveals large populations residing in unincorporated portions of the Santa Clarita Valley such as Castaic and Stevenson Ranch. The smaller block groups, as found within the city of Santa Clarita, are a result of the greater level of land development, more established road network, and other physical attributes. Although it may appear the unincorporated areas are denser, this is misleading given the block groups are much larger. The dark gray area east of Castaic actually represents Pitchess Detention Center; while the block north of Stevenson Ranch encompasses Six Flags Magic Mountain. In the latter, the acreage outside Stevenson Ranch is sparsely populated. Many Santa Clarita Transit routes serve the more densely populated portions of the Santa Clarita Valley. Specifically, the core areas of Canyon Country, Newhall, Saugus, and Valencia are served by local transit service. im Ni El CL co 4 1, �-, Ln nQ o City of Santa Clarita Transit Development IPIlan uuai Il3r,i:oo rt bide -Dependent populations Ride -dependent populations are traditionally defined as individuals who, for one reason or another, do not have the ability to transport themselves and therefore rely on other means (i.e., public transportation) for basic mobility needs. The public transit community typically defines ride -dependent individuals as low-income, seniors, youth, persons with disabilities, and individuals with no or limited access to a personal vehicle. The following is an analysis of current ride -dependent populations in Santa Clarita Transit's local service area. Identification of areas with large populations of ride -dependent groups helps identify gaps between existing service (e.g., coverage, frequency) and demand. Exhibit 3.3 illustrates the various population groups most likely to be dependent on public transit for some portion of their mobility needs. Low-income individuals and youth (ages 5 to 17) represent the largest cohort within ride -dependent groups. Reflecting recent population trends in the United States, an increase in ride -dependent seniors is expected as the "baby boomer" generation "ages in place." 1::x1hiibiit 2.3 IfUde-Iependent PoiDullatiion 1::stiiirnates Youth (5-17) 45,772 21.2% 43,8011 19.6% -4.5% Seniors (60and over) 29,536 13.7% 24,654 11.0% -19.8% Persons with disabilities 18,567 8.6% 21,659 9.7% 14.3% Low -Income Individuals 17,262 8.0% 19,357 8.7% 10.8% Persons with no vehicle access 1,511 0.7% 1,762 0.8% 14.2% Santa Clarita Transit Local Service Area 1 216,1291 100.0%1 223,4201 100.0%1 3.3% Sources: 2008-2012 ACS 5-Year estimates, 2012-2016 ACS 5-Year estimates The increase in the ride -dependent populations translates to strong (and continuing) demand for cost- effective public transit options. While providing local bus service can be effective in serving most populations (such as youth and low-income individuals), more individualized mobility options (such as dial -a -ride service) can be more effective for others (including persons with disabilities or seniors). Santa Clarita Transit currently operates 21 supplemental routes to local junior high schools and high schools as a means of providing affordable home -to -school transportation for the community's youth, as well as a local dial -a -ride service for eligible seniors and persons with disabilities. "N 1 ci ci Ire & Assaidates, III iic, �� 20 � City of Santa Clarita Transit Development IPIlan uuai Il3r,port Seniioirs Routes 4/14, 5/6, and 12 each serve the Santa Clarita Senior Center, while the City's dial -a -ride service is available to individuals over the age of 60 who are unable to use the City's fixed -route bus service. Additional senior -oriented destination/trip generators (such as senior housing) and the routes attracting seniors include: • Belcaro (Route 7); • Bouquet Canyon Seniors (Routes 3, 4/14); • Canterbury Village Seniors (Routes 4/14, 5/6); • Canyon Country Senior Apartments (Route 12); • Castaic Lake Senior Village (Route 1); • Fountain Glen Apartments (Route 7); • Friendly Valley (Route 12); • Orchard Arms (Routes 5/6); • Pacifica Senior Living (Routes 5/6); • Santa Clarita Convalescent Home (Route 12); • Summerhill Villa (Routes 5/6); and • Sunrise at Sterling Canyon (Routes 5/6); • Valencia Villas (4/14); and • Whispering Oaks (Routes 4/14). To illustrate the relationship between transit demand and supply, the mapping program ArcGIS was used to quantify aggregate demand (ride -dependent population as well as total residents) within individual census tracts within the Santa Clarita Valley. Exhibit 3.4 provides a visual representation of the aggregate demand by identifying the ride -dependent population distribution combined with the previous block population information. In contrast to Exhibit 3.2 (Population by Census Block Group), there are high concentrations of ride - dependent persons residing in the south and southeast portions of the Valley. These areas are currently served by Santa Clarita Transit Routes 12 and 5/6, as well as several Santa Clarita Transit commuter routes (757, 795, 796, 797, and 799) and various school trippers. Given the density of ride -dependant populations in these areas, existing levels of service should be maintained or expanded to keep up with projected population growth. I A City of Santa Clarita Transit Development IPIlan uuai Il3r,i:ort Socha Pirofiille According to the 2012-2016 American Community Survey, the median age in Santa Clarita Transit's local service area and the city of Santa Clarita are approximately the same, and higher than the County and State. The contrast in demographics lies within the educational attainment of residents. Transit ridership typically has an inverse relationship to educational attainment'. Exhibit 3.5 indicates Santa Clarita Transit's local service area and the city of Santa Clarita have fewer residents lacking a high school diploma than both Los Angeles County and California at -large. Santa Clarita Transit's local service area has more adults with a bachelor's degree or higher, followed closely by the city of Santa Clarita, California, and Los Angeles County respectively. I::xlhiibiit 2.5 VMediian Age City of LocalSanta Clarita Transit Los AngelesCounty Source: 2012-2016 ACS 5-Year estimates. I::xlhiibiit 2.6 1::ducadon Source: ACS 2012-2016 ACS 5-Year estimates. *Note: This category indicates individuals whose highest educational attainment is high school or GED. City of Santa Clarita Transit Development IPIlan uuai Il3r,i:ort Fiousiing Pirofiille The housing profile for the Santa Clarita Valley indicates both the city of Santa Clarita and the overall Santa Clarita Valley are perceived as more affordable than the balance of Los Angeles County for ownership yet less affordable for renting. The city, with its slightly more expensive median house pricing, is less affordable than the state average. The percentage of home -owners paying more than 35 percent of their monthly income is lower for both the city of Santa Clarita and the Santa Clarita Valley, when compared with the county and state. Median rent is higher in the Santa Clarita Valley and city compared to the county and state. However, the percentage of renters paying 35 percent or more of their monthly income as rent is lower for both the city and Santa Clarita Valley when compared with the county and state. Source: 2012-2016 ACS 5-Year estimates. 1::conoirniic Pirofiille The Santa Clarita Valley and city of Santa Clarita have the same 5.5 percent unemployment rate as California at -large. All these are slightly lower than the 5.7 percent rate of Los Angeles County. Modes of travel employed by residents of the Santa Clarita Valley and the city of Santa Clarita are fairly similar. Compared with county and state data, residents of the Valley and City are slightly more reliant on single -occupancy vehicles and shared rides for home -to -work commuting. Residents of both the Santa Clarita Valley and city rely significantly less on public transit and walking trips than the county and state. According to census data measuring communing characteristics for workers 16 and older, Santa Clarita Valley residents utilize public transit half as frequently as typical Los Angeles County residents: 2.8 percent compared to 6.5 percent. Similarly, trips via walking occur less frequently within the city (1.3 percent) versus Los Angeles County (2.8 percent). Exhibit 3.10 summarizes income levels. Residents within the Santa Clarita Transit's local service area have much higher median household and per capita incomes than Los Angeles County or California at - large. The Santa Clarita Valley includes higher median household incomes and family incomes than the city. The median household income and family income within the Santa Clarita Valley is significantly greater than that of Los Angeles County. Santa Clarita's lower transit ridership and higher average 1.2 income levels (as reported in the 2012-2016 ACS), suggests much of the public transit ridership is comprised of transit -dependent riders rather than "choice riders" who utilize the service yet have access to other means of transportation. "N1 co re & As'wcid" au es., III iic, I 2 I � 1sp City of Santa Clarita 'Fransiit Development IPlan uuai Il3r,i:ort 1::xlhiilbiit 2.8 Cornirnutiinp Characteristics City of Santa Clarita 76.9% 11.8% 2.9% 1.3% 7.1% Santa Clarita Transit Local Service Area 77.2% 11.4% 2.8% 1.3% 7.3% Los Angeles County 73.3°% 9 8°% 6 5°% 2 8°% 7 6°% California 73.5% 10.6°% 5 2°% 2 7°% 8.0 Source: 2012-2016 ACS 5-Year estimates 1::xlhiilbiit 2.9 Unerniollovirnent Characteristics City of Santa Clarita 5.5% Santa Clarita Service Area 5.5% Los Angeles County 5.7% California 5.5% Source: 2012-2016 ACS 5-Year estimates 1::xlhiilbiit 2.1.0 Income Characteristics Source: 2012-2016 ACS 5-Year estimates. Employment centers can be found throughout the Santa Clarita Valley although most are concentrated chiefly within city limits. As shown in Exhibit 3.11, the largest employment center is Six Flags Magic Mountain, which employs 3,200. The largest employers fall within the entertainment, government, healthcare, aviation, and education sectors. Nearly all of the more important employment centers in the surrounding unincorporated county areas are served by fixed -route public transit. Pitchess Detention Center, which houses both county and state inmates, is located within Castaic, north of the city of Santa Clarita. As it is on the fringes of the study area and employs a large number of Santa Clarita residents, it has been included within the study. At the time of the TDP's development, Pitchess Detention Center was not served by public transit. IN City of Santa Clarita 'Fransiit Development IPlan uuai Il3r,i:ort 1::xlhiibiit 2.1.1. ..... ..Fop 1::rmplloveirs in Santa Clarita Vallllev mmiiiiiiiiiiiiiiiiiiiillillillillilI 1 ® ®. Six Flags Magic Mountain 3,200 2 College of the Canyons 2,214 3 Princess Cruises 2,096 4 Henry Mayo Newhall Hospital 2,052 5 William S. Hart Unified School District 1,879 6 Saugus Union School District 1,711 7 U.S. Postal Service 1,010 8 Boston Scientific 1,000 9 Newhall School District 781 10 The Master's College 760 11 Wal-Mart 730 12 City of Santa Clarita 720 13 jCalifornia Institute of the Arts 700 14 Woodward HRT 680 15 Quest Diagnostics 648 16 Aerospace Dynamics International 617 17 Advanced Bionics 613 18 Wesco Aircraft 500 19 ITT Aerospace Controls 475 20 US Healthworks 451 21 Contractors Wardrobe 450 22 Scorpion 425 23 Bocchi Laboratories 400 24 Q2Solutions 400 25 Pharmavite 378 Source: Santa Clarita Valley Economic Development Corporation, March 2018. 'Friip Generators and (Land -Use Home -to -school travel is a significant motivator for transit trips throughout the Santa Clarita Valley. The two College of the Canyons campuses are served by Santa Clarita Transit Routes 4/14 for the Valencia campus and Route 5 for the Canyon Country campus (both of which also serve the McBean Regional Transit Center). Routes 3 and 7 also operate within proximity to the Valencia campus. California Institute of the Arts is served by Santa Clarita Transit Routes 4/14; while Charter College is served by Routes 5, 6, and 12. Public and private schools within a half -mile of a bus stop served by Santa Clarita Transit are listed in Exhibit 3.12 with applicable route number(s); school day service is denoted by "school." :t.4 All three branches of the City's library system (Canyon Country, Newhall, and Valencia) are served by Santa Clarita Transit, as are the County libraries in Castaic and Stevenson Ranch. Niikcilre & a+ saiidates, III(". M ) City of Santa Cla rita Transit Development IPlain � ii ii a � Il3r,po rt Exhibift 2.1.2 Sainte Clairifta Schools Nilacre & Assaidates, III iic, �� 203 9 IN City of Santa Clarita Transit Development IMain uua� Il3r,port Page intentionally blank w City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita Transit Development IPIlan uuai Il3r,port The City of Santa Clarita funds the operation and maintenance of a public transit program composed of three services: 1) a local fixed -route service (nine local routes and two station link routes), 2) a commuter service including seven routes connecting Santa Clarita to North Hollywood, Downtown Los Angeles, Warner Center, and Century City, and 3) a dial -a -ride service. The local fixed -routes, North Hollywood commuter route, and dial -a -ride services operate seven days per week, while the other commuter routes, and station link routes, operates weekdays only. The local fixed -routes serve the greater Santa Clarita area including Castaic, Hasley Canyon, Val Verde, and Stevenson Ranch. Based on 2016 National Transit Database reporting, Santa Clarita Transit provides more than 2,500,000 annual unlinked trips on local fixed -route service. This translates to a productivity of 19.33 rides/VSH for fixed -route service, 13.26 for commuter route service, and 2.03 for dial -a -ride service. In addition to Santa Clarita Transit, the city of Santa Clarita is served by Metrolink (rail) Antelope Valley line with three stations: Newhall, Santa Clarita, and Via Princessa. The city is also served by the Los Angeles County Department of Public Works (shuttle) connecting Acton and Agua Dulce with the Newhall Metrolink Station. Santa Clarita Transit operates the McBean Regional Transit Center on McBean Pkwy and Valencia Blvd, exclusively serving Santa Clarita Transit routes and operating as time -pulse transfer station. Outside of Santa Clarita transfer stations served by commuter routes include Chatsworth Station, North Hollywood Station, Burbank Downtown Station, and Los Angeles Union Station. Line Iby Line Ainallysis To assess service/program performance, Moore & Associates conducted ride -checks. In addition, data provided by the City between April 9 and May 18, 2018, allowed detailed analysis of ridership activity and on -time performance. The following exhibits illustrate in-depth rider activity and on -time performance. City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 1 serves the McBean Regional Transit Center (MRTC), Valencia Industrial Center, Valencia Commerce Center, Castaic, Valencia Town Center, and River Oaks Shopping Center. The route travels between Castaic and MRTC via the Valencia Industrial Center. Primary streets of operation for Route 1 include Parker Road, Ridgecrest Road, Lake Hughes Road, Sloan Canyon Road, The Old Road, Commerce Center Drive, Highway 126, Avenue Stanford, Rye Canyon Road, Avenue Scott, Avenue Tibbitts, and McBean Parkway. Outbound service is defined as that originating in Castaic and traveling to the McBean Regional Transit Center. Inbound service travels from the MRTC to Castaic. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip On weekdays, both inbound and outbound services see a peak in ridership in the early morning and mid- afternoon. For the outbound service, average ridership peaks at 6:59 a.m. (24) and 3:34 p.m. (25). For the inbound service, average ridership peaks at 6:28 a.m. (32) and 3:03 p.m. (34). This aligns with local high school bell times, which is not surprising given the high volume of school -age riders (especially those traveling between Castaic and Valencia and West Ranch high schools). On Saturday, ridership is steadier throughout the day. For the outbound service, ridership peaks at 3:03 p.m., but multiple trips have average ridership of 13 or 14 (10:03 a.m., 12:33 p.m., 3:48 p.m., and 5:33 p.m.). The inbound service has no clear peak, with two trips having an average ridership of 16 (8:30 a.m. and 2:30 p.m.), one with an average ridership of 15 (4:00 p.m.), and 10 of the remaining 14 trips with an average ridership between 11 and 13. On Sunday, average ridership by trip for the outbound service ranges from seven to 12 across most of the day. High points (average ridership of 12) occur at 10:03 a.m., 3:03 p.m., and 5:33 p.m. The inbound service experiences a similar profile, with peaks occurring at 10:15 a.m. (15), 2:30 p.m. (14), and 5:00 p.m. (15). The majority of the trips experience ridership between nine and 12 across the day. Average ridership by turns of day On weekdays, the outbound service experiences comparable average ridership during both the AM Peak and PM peak day -parts (average of 18 riders each). The inbound service peaks during the PM Peak day - part, with an average of 15 riders. On Saturday, the outbound service sees the most riders during the PM Peak period (average of 14), while the inbound service sees the most riders during the AM Peak period (average of 15). On Sunday, both services experience their greatest average ridership during the PM Peak period (average of 10 riders on the outbound service and 12 riders on the inbound service). 18 0 m 0 N 0 m 0 m 0 o M O N O Ln O u1 O Wd 8T:OT Wd TT:6 Wd titi:8 Wd TZ:8 Wd TO:8 Wd ti£:L Wd TT:L Wd TS:9 Wd tiZ:9 Wd TO:9 Wd Tti:S Wd tiS:ti Wd Zti:ti Wd ZZ:ti Wd S£:£ Wd £Z:£ Wd £0:£ Wd ZZ:Z Wd OT:Z Wd OS:T Wd TT:T Wd 6S:ZT Wd 6£:ZT Wd 007T NV 8ti:TT NV 8Z:TT NV 6VOT NV L£:OT NV LO:OT VqV 8£:6 VqV 9Z:6 vqv 95:8 vqv LZ:8 VqV ST:8 VqV Tti:L VqV 60:L vqv LS:9 vqv 8Z:9 vqv 9S:S VqV ST:S C. O In O In O In O In O �* m m N N r-I r-I M� �2 0� o� 0� o� 0� M� U')� M00 m� o� m� O N � 0 r-I d m m N d r-I m m r-I Q r-I 00 15: �; o a m O g o a o 6; a 0 00 a M a m r-I 00 m r-I m r-I O In O In O In O m N N r-I r-I o2E Ln 2E 66cL o2E o� �CL o2E L�;CL o2E 4CL Lr)2E MCL O 2E N d O 2E r-I d Ln N d c-I a, 00 00 00 00 0 Ln 0 m O N 0 Lnr14 r-I 0 Ln 0 a m 0 a 00 a m In a m m a 00 m d m O m d m O N a 00 r-I a m In N r-I a m In r-I r-I a 00 O r-I a m O 0 a m 0 ai a 00 00 a m M 0 Ln 0 m O N 0 Ln 0 Ln 0 I E 0 w lo � r14 0 w lo E N r-i r-i r-i r-i r-i E CL 75 0 m E CL Ln Ln E -cc CL = E 0 CL m Ln - 0 co 'D 0 a) Ln uuuuu a- 00 75; 1 < E E 0 LU a) -0 0 w lo � r14 0 w lo E N r-i r-i r-i r-i r-i 0 Ln 0 Ln 0 r,4 c--I r-I I E r,j "" 41111116 CL Ln I E co Ln 00 75 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (lboardin s) by segment On weekdays, boardings are significantly greater within the inbound MRTC to Rye Canyon/Avenue Stanford route segment. This is presumably comprised of individuals traveling from Valencia back to Castaic. As expected, outbound boardings are greater within the Rye Canyon/Avenue Stanford to Sloan Canyon segment, but are significantly lower than inbound boardings. As a result, average boardings per trip are higher on the inbound MRTC to Rye Canyon/Avenue Stanford segment. On Saturday, this pattern is reversed. Boardings are significantly greater within the outbound Rye Canyon/Avenue Stanford to Sloan Canyon segment. As a result, average boardings per trip are higher on the outbound Rye Canyon/Avenue Stanford to Sloan Canyon segment. The average ridership for this segment (15) exceeds the peak average ridership by segment for weekdays (9), presumably because there are fewer trips on Saturday. While Sunday ridership is lower overall, it has a pattern similar to that observed on weekdays. The highest number of inbound boardings take place within the MRTC to Rye Canyon/Avenue Stanford segment, while the highest number of outbound boardings, though fewer than inbound, take place within the Rye Canyon/Avenue Stanford to Sloan Canyon segment. Average boarding and allightfing by stop Beginning on page 9, bubble maps indicate the relative level of activity at each Route 1 bus stop, both inbound and outbound. Not surprisingly, the MRTC is the greatest activity location across all days. On weekdays, the greatest activity is observed at Sloan Canyon/The Old Road, Hasley Canyon/Cambridge Ave, Commerce Center Dr/Industry Dr, Ave Tibbitts/Ave Mentry, Newhall Ranch Rd/Ave Tibbitts, and McBean Pkwy/Creekside Rd (outbound) and Ave Tibbitts/Dickason Dr, Commerce Center Dr/Live Oak Rd, Hasley Canyon/Cambridge Ave, and stops throughout Castaic (inbound). On Saturday, the greatest activity is observed at The Old Road/Parker Rd, Hasley Canyon/Cambridge Ave, and Rye Canyon/Ave Stanford (outbound) and Hasley Canyon/Cambridge Ave, Ridge Route Rd/Castaic Rd, and Lake Hughes Rd/Castaic Rd (inbound). On Sunday, the greatest activity is observed at The Old Road/Parker Rd, Hasley Canyon/Cambridge Ave, and Rye Canyon/Ave Stanford (outbound) and McBean Pkwy/Bridgeport Ln, Hasley Canyon/Cambridge Ave, Ridge Route Rd/Castaic Rd, Lake Hughes Rd/Castaic Rd, and Sloan Canyon/The Old Road (inbound). IN r : t e / 0 $ / / / k m / k _ / \ \\ )U ® 2 _ ■ m � / \ � � � / f 2 0 < \ u u E ° � D @ E % k � \ J � s D � _ 2 � * \ 2 � D § 2 w m - C m \ / R &} u @ . \ • \G \ ■ ° t ■ = 0 \ u u ® 2 § 2 § m G 7 0 w°�T~° 0 m 0 m 0 t 2 ƒ u 2 t � _ m 0 « \f /f t t E CO *j }j � <m § 0 ~ u x 7 c § u J \ % 0 — D 7 D � 2 2 % / % aCO < \ 2 ® 0 E > J § / R k u / k §�) ■ j t & R u 2 k 2 k 00000 0000000 0 0 0 0 000000 0ww«T / _/°°�r4 c U w w �T N O E co Ul tw s" kD r,j "" 41111116 ji KO "AV t 4,Atj,, f2) LU uj AN, ME . ......... 'et f 7 7(x zfl, 00 ON, 0- LU cr C) t LU m Z, C i O I olod �111� P. ru 0 00 I "V/, fgp, V) CL CID ap/ IMP, 2 0 0 0 z Z r/rIONO2/1, 0 0 p", ol f1b F,/,,,( . a) a) . . ....... 0 co 0 OhlIt', / 1, i, "tz", F1 I . . . . .. 1111 r,j "" 41111116 pbuo 12 Lu LL �u E "7 . ............ m "OolG. 0,0011 LU 0 'E Lu L.J Co 70 0 1 Fj. ...... .. .. . Ull 001, Vo 000 Y 4, Ast 'p V) OL U) I ? :3 t ag 0 0 JIM .0 0 0 z z cf, 't,'// lb 41 W t, . ... . . .... f /16 0 o o lof 4, IN f" 'I fif, gg 5 F1 I CX) r,j "" 41111116 14, fk PON CL 0 ',�f ill 'pM%, al 0 0 W VII r'M i Z 0 0 Ve"'. I ft h IF/ w// "o, CY) U) (D 41 IF 0 0 0 (A 07 [If Of it ii"t, ila. fix ell (1) r,j "" 41111116 'w a Q j . . . . . o A, a to Z 00 e, o, 'o Jl', u IN Ql Ljj 131 I e 7 LL LU 00 .. .... .. . .. fir " 'w Z . . . ... . 47 rg lLu A, � 1� "e , 6 #0000 f" z 0— UP 70 U) 0 . . . . . . . . . v cu X IMP/N, now, 000 m Xg, IP m r yo VA c X, 41" Rog, 0 n, V) CL ............ U) . . ... 4, ro, . .. . % 'A j o/m, 0 0 f 06 wl� z z lo", S, 0 o ofC) tieiJr5U, a n J `�� ........... J imi, Alm 1'� 0 J(] e. is `4' "d C7 7 ro LL e an v "V/', Q f OL VI, 1, on. T, 1/1 ,1 (3 1 . . . . . .. . 4 0 0ar ofAll 0 0 U/ o cn a 0 0 0 (i V /f Fll'l ow All 0 . .. . . . .. . o iU u A, @ d" 2 % z . . . . . . . . . o 0 5 LJJ m "Plig 41 'fl I lid A"gr LSE LU I/ . ... ... . . ... / ........................ 47 '0011 0 cz 0 Lu 000"f", z L-U 70 lv� U) 1' 0 pf X I ........ ..... . P/ 010 llql", A 000 Yo I; le, 41A En j" CL U) kf Q, . .. . . . . . . . . . . . . , Ic 0 0 gi g 4" 0 0 Q V4 z z Y'O u J- 0 o o Ir 1,00 uo-j ........... f 0 Ar' City of Santa Clarita Transit Development IPIlan uua� Il3r,porf IExhibit 3.1.5 IRoute 1. Stop ILists 1 McBean MRTC 1 Sloan Canyon Rd & The Old Rd 2 McBean Pky 2 Sloan Canyon Rd & Nares Dr 3 McBean Pky &Town Center Dr 3 Parker Rd & Sloan Canyon Rd 4 McBean Pky & Creekside Rd 4 Parker Rd & Tobiah PI 5 McBean Pky & Bridgeport Ln 5 The Old Rd & Parker Rd 6 McBean Pky & Baywood Ln 6 The Old Rd & Hillcrest Pky 7 Newhall Ranch Rd & Baywood Ln 7 The Old Rd & Sedona Wy 8 Ave Tibbitts & Nth Dickason Dr 8 Hasley Canyon Rd & Cambridge Ave 9 Ave Tibbitts & Ave Scott 9 Commerce Center Dr & Industry Dr 10 Ave Scott & Anza Dr 10 Commerce Center Dr & Witherspoon Pky 11 Ave Scott & Ave Kearny 11 Commerce Center Dr & Harrison Pky 12 Ave Scott & Ave Stanford 12 Commerce Center Dr & Franklin Pky 13 Rye Canyon Rd & Ave Scott 13 Vanderbilt Wy & Westinghouse PI 14 Rye Canyon Rd & Beale Ct 14 Ave Stanford & Vanderbilt Wy 15 Rye Canyon Rd & Ave Crocker 15 Ave Stanford & Technology Dr 16 Ave Stanford & Rye Canyon Rd 16 Ave Stanford &Ave Hall 17 Ave Stanford &Rye Canyon Rd 17 Ave Stanford &Huntington Ln 18 Ave Stanford &Huntington Ln 18 Rye Canyon Rd &Ave Stanford 19 Ave Stanford & Ave Hal I 19 Rye Canyon Rd & Ave Crocker 20 Ave Stanford &Technology Dr 20 Rye Canyon Rd & Beale Ct 21 Ave Stanford & Vanderbilt Wy 21 Rye Canyon Rd & Ave Scott 22 Commerce Center Dr & Franklin Pky 22 Ave Scott & Ave Stanford 23 Commerce Center Dr & Harrison Pky 24 Commerce Center Dr & Witherspoon Pky 23 Ave Scott &Ave Kearny 25 Commerce Center Dr & Live Oak Rd 24 Ave Scott & Anza Dr 26 Hasley Canyon Rd & Cambridge Ave 25 Ave Tibbitts & Ave Scott 27 The Old Rd & 173 26 Ave Tibbitts & Ave Mentry 28 The Old Rd & Hillcrest Pky 27 Newhall Ranch Rd & Ave Tibbitts 29 Parker Rd &The Old Rd 28 McBean Pky & Newhall Ranch Rd 30 Ridge Route Rd & Castaic Rd 29 McBean Pky & Baywood Ln 31 Ridge Route Rd & Violin Canyon Rd 30 McBean Pky & Bridgeport Ln 32 Lake Hughes Rd & Ridge Route Rd 31 McBean Pky & Creekside Rd 33 Lake Hughes Rd & Diamond Ln 32 McBean Pky & Magic Mountain Pky 34 Lake Hughes Rd & Castaic Rd 33 McBean Pky & Town Center Dr 35 Sloan Canyon Rd &The Old Rd 34 McBean MRTC City of Santa Clarita Transit Development (Phan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 1 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.46. Trips with the highest average peak loads for each day and direction are identified below. There were 18 individual trips which exhibited a load factor of at least 0.50, though none exceeded 0.70. Those trips are as follows: IE::xlhiibiit 3.1.7 Route :i.. Tiriips with (Load IFactoir at least 0.50 ao April 10 a Inbound 3:03 p.m. 2- 0.70 May 16 Inbound 3:03 p.m. 0.64 April 24 Inbound 3:03 p.m. 0.63 April 19 Inbound 3:03 p.m. 0.59 May 18 Inbound 3:03 p.m. 0.57 April 11 Inbound 3:03 p.m. 0.57 April 16 Outbound 6:59 a.m. 0.56 April 18 Inbound 3:03 p.m. 0.55 April 16 Inbound 4:22 p.m. 0.55 May 9 Inbound 3:03 p.m. 0.54 May 7 Outbound 6:59 a.m. 0.53 April 19 Inbound 2:10 p.m. 0.53 May 3 Outbound 6:59 a.m. 0.52 May 10 Inbound 3:03 p.m. 0.52 April 17 Outbound 6:59 a.m. 0.52 April 30 Outbound 6:59 a.m. 0.51 April 23 Outbound 6:59 a.m. 0.50 April 26 Outbound 8:16 a.m. 0.50 IN W d Zti:6 W d ST:6 Wd Z£:8 Wd SO:S Wd Zti:L Wd ZZ:L Wd SS:9 Wd Z£:9 W d ZT:9 Wd 8£:S Wd £T:S Wd £S:ti Wd 90:ti Wd tiS:£ Wd ti£:£ Wd £S:Z Wd Tti:Z Wd TZ:Z Wd Zti:T Wd 0£:T Wd OT:T Wd T£:ZT Wd 6T:ZT NV 6S:TT NV OZ:TT NV 80:TT NV SVOT NV 60:OT VqV LS:6 VqV LZ:6 VqV OT:6 vqv ss:s vqv 9ti:8 VqV 9T:S vqv titi:L vqv Z£:L VqV 6S:9 vqv LZ:9 VqV ST:9 vqv 9ti:S VqV ST:S oo W � N oo N ri ri o 0 0 0 0 W d ST:OT Wd TT:6 Wd titi:8 Wd TZ:S Wd TO:S Wd ti£:L Wd TT:L Wd TS:9 Wd tiZ:9 Wd TO:9 Wd TVS Wd tiS:ti Wd Zti:ti Wd ZZ:ti Wd S£:£ Wd £Z:£ 500 Wd £0:£ Wd ZZ:Z Wd OT:Z Wd OS:T Wd TT:T Wd 6S:ZT Wd 6£:ZT Wd OOZT VqV 8ti:TT VqV SZ:TT VqV 6VOT VqV L£:OT VqV LOOT VqV 8£:6 VqV 9Z:6 vqv 9s:s vqv LZ:s VqV ST:S VqV T ti: L VqV 60:L vqv LS:9 vqv 8Z:9 vqv 9S:S VqV ST:S oo 000� N oo N 0 N O O N li O1 0 N li 0 N li 0 m d O N 0 oN 0 000 �0o oN 0 ri ri o 0 0 0 0 m00 Ol � 66 a o 00 O n a 0 � d M m 00 M � O M d O N d 0 M M M M a 00 O a m 0 o a o 6; a � 2 66 a m ,Z� a Q m li 0 rn O r N O Ln O Ln O m 0 O Ln O O oN 0 oN 0 000 �0o ri ri o 0 0 0 0 o2E ,5� d Lr) 2E-i-I 00 0_ O 2E � d O 2E ,�; d Ln o 4 cLn -I M � O N � O c-I � Ln Q. Ln li 0 Ln 0 Ln 0 00 li 0 m li oo 00 � N oo N a m 0 a 00 a M M d M M d 00 R* M d m O c; i a m O N d 00 a 00 00 a m m Q m N q O m li 0 00 0 O N O rn li 0 oo 00 � N oo N ri ri o 0 0 0 0 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 1's weekday inbound service exhibits slightly better overall schedule adherence (76.7 percent) than the outbound service (70.6 percent). On Saturday, schedule adherence improves significantly, with both inbound and outbound services operating at approximately 88 percent on -time. On Sunday, schedule adherence improves further, with 89.6 percent of outbound trips and 94.2 percent of inbound trips on -time. Schedule dh it nc Iby turns -(point Given the 10-minute layover that occurs at the MRTC, schedule adherence at the MRTC was highest for both inbound and outbound services. However, weekday outbound arrivals at the MRTC had the lowest schedule adherence (77.3 percent), while Sunday inbound departures from the MRTC had the highest (100 percent). Of the three time -points on Route 1, Sloan Canyon consistently had the lowest performance. On weekdays, only 63.3 percent of outbound trips were on -time, while 65.0 percent of inbound trips were on -time. Schedule adherence improved on the weekend, with inbound trips being on -time 91.1 percent of the time. During our analysis, we noted that Block #1137 had consistent issues with on -time performance, especially in the outbound service (see table below). While all outbound Route 1 buses exhibited some challenges remaining on -time between 2:21 p.m. and 4:53 p.m., Block #1137 continued that trend throughout the evening, with 17 instances of late departures from Sloan Canyon out of the 20 9:42 p.m. trips observed. Given the average ridership on that trip is three persons, the cause of this late running should be investigated. A review of the inbound service showed a similar pattern, with the majority of departures from the MRTC on -time but late running happening consistently as the trip progresses. The other blocks appear to be able to regain better control of their schedule adherence between 5:00 and 6:00 p.m. Schedule dh it nc by turns of day On weekdays, schedule adherence peaks during the Early AM day -part and steadily erodes throughout the day. There is very little "hot -running" (early departures) on weekdays. On Saturday, schedule adherence is highest during the PM Peak period, but worst during the Late PM day -part. Sundays have the most early trips, with early outbound departures occurring during the AM Peak, Mid -day, and PM Peak day -parts. Inbound early departures occurred only during the AM Peak period. Sunday schedule adherence is good throughout the day, with all day -parts experiencing 87 37 percent or higher on -time performance. "N1cicilre & Asaiidau es., III iic, I 20 U) City of Santa Clarita Transit Development IPlain uua� Il3r,port SI oa n Cyn 4/16/18 - 5/25/18 Rd & The On -time Late (+6+ Early (0+ BLOCK# Old Rd (+0-5min) min) min) 1138 5:15 AM 21 1 1137 5:46 AM 22 2 1139 6:15 AM 23 1 1138 6:27 AM 21 1 1137 6:59 AM 9 15 1139 7:32 AM 15 9 1138 7:44 AM 20 2 1137 8:16AM 16 8 1139 8:46 AM 11 13 1138 8:58 AM 14 9 1137 9:27 AM 19 5 1139 9:57 AM 12 12 1138 10:09 AM 22 1 1137 10:48 AM 23 0 1139 11:08AM 15 9 1138 11:20 AM 17 4 1137 11:59 AM 15 9 1139 12:19 PM 13 11 1138 12:31 PM 15 8 1137 1:10 PM 17 7 1139 1:30 PM 19 5 1138 1:42 PM 15 8 1137 2:21 PM 13 11 1139 2:41 PM 13 11 1138 2:53 PM 13 10 1137 3:34 PM 5 18 1139 3:54 PM 11 13 1138 4:06 PM 7 16 1137 4:53 PM 3 18 1139 5:13 PM 18 6 1138 5:38 PM 20 1 1137 6:12 PM 3 18 1139 6:32 PM 16 7 1138 6:55 PM 15 7 1137 7:22 PM 4 16 1139 7:42 PM 20 2 1138 8:05 PM 21 1 1137 8:32 PM 2 18 1138 9:15 PM 22 0 1137 9:42 PM 3 17 IE::xlhibift 3.1.9 IRoute 1. On.Tilinne Performance Table Ave otanford& On -time Late(+6+ Early (0+ iye Cyn Rd (+0-5 min) min) min) 5:33AM 22 1 6:04AM 24 0 6:33AM 23 1 6:45AM 21 2 7:17AM 9 15 7:50 AM 14 10 8:02AM 19 4 8:34AM 16 8 9:04 A M 13 11 9:10AM 24 0 9:16AM 17 6 9:45AM 21 3 10:15AM 12 12 10:27AM 22 0 1 11:06 A M 24 0 11:26AM 15 9 11:38AM 21 1 1 12:17PM 19 4 12:37PM 12 10 12:49PM 14 9 1:28 PM 16 6 1 1:48 PM 20 4 2:00 PM 2:39 PM 9 15 2:59 PM 14 10 3:11 PM 15 7 3:58 PM 12 12 4:18PM 22 2 4:30 PM 21 2 5:17 PM 6 15 5:37 PM 23 1 6:02 PM 19 0 6:29 PM 4 17 6:49PM 17 7 7:12 PM 17 5 7:39 PM 3 17 7:59 PM 20 2 1 8:22 PM 20 2 8:49 PM 5 15 9:32 PM 22 0 9:59 PM 8 12 Early (0+ MRTC On -time Late (+6+ min) _ (arrive) (+0-5 min) min) N/A 5:46AM 23 0 6:18AM 24 0 6:47AM 24 0 6:59AM 22 1 7:31 AM 16 8 8:05AM 17 7 8:17AM 23 0 8:46AM 16 8 9:16AM 15 9 9:22 AM 21 3 9:28AM 17 3 9:57AM 23 1 10:27AM 14 10 10:39AM 22 1 11:18AM 24 0 11:38AM 15 9 11:50AM 22 1 12:29PM 19 5 12:49PM 17 7 1:01 PM 16 7 1:40 PM 21 3 2:00 PM 2:12 PM 16 7 2:53PM 17 7 3:13 PM 18 6 3:25PM 18 5 4:12 PM 13 11 4:32 PM 24 0 4:44 PM 21 2 5:31 PM 7 16 5:51 PM 23 1 6:14PM 22 0 6:41 PM 7 15 7:01 PM 19 5 7:24PM 18 4 7:51 PM 4 17 8:11 PM 21 2 8:34 PM 20 2 9:01 PM 3 17 9:44PM 22 0 10:11 PM 10 10 "laiciIre & Assaidates, III iic, �� 20 U) E� Z 0� J 00 N E- rl Z00 E O ++ o6 C 00 N E o C 00 Z) A -0 �:- i% ol o 0 0 0 0 0 000 � 0 0 0 0 rl 0 0 0 0 0 0 0 000 �0o 0 0 -0 >� m 0 0 000 0 0 0 0 0 0 000 �00 0 0 -0 �:- m 0 0 0 0 0 0 0 000 � o 0 0 ri 0 0 0 0 0 0 0 000 �0o 0 0 -0 >� U H L 0 E Q (� L C � d J a w m Ln N E m t Q� Q t � J Z C u? 1 o � m + Ln N c� 00 E a 0 v uuuu� m W a o 0 0 0 0 0 000 IZ 0 0 0 0 0 0 0 0 0 0 000 �0o o 0 L 0 E Q (� L C � d J a w m Ln N s E E t m Q� Q t � J Z C E E m ko E u? 1 m 0 � m + Ln N c� 00 E a 0 v uuuuu m W L L 0 E Q c� C d J Q Ql Ln Ln E Q M Y N d d E Q Ql Ln N E m Ql m 0 a co Ln 00 E co Y co N a a 0 0 0 0 0 0 0 000 �.0o o O o t t N J 0 0 o a a o 0 000 �00 o 0 Q m Ln Ln E Q M Y N d d Q m Ln N E Ql co E co Ln 00 E co Y co N a a t t N f6 J C E Ln O t N E C 0 iiiiiiiI 0 0 0 0 0 0 0 000 � o O o 0 0 0 0 0 0 0 000 �0o � O o E E m + Ln O Lr a, L E to C IIIIII m v c � E + a � t E °1 CL J Ln IIIIIII N E f6 E m Ln f6 + 72 a) E c �O IIIIIIIIII m Ln 00 E v a a City of Santa Clarita 'Firainsiit Development Wain uua� Il3r,port Route Performance Overall irideirslhilp IE::xlhibiit 3.1.1.3 Route 1. Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridership far.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. Overall schedulle adlheireince Percent of trips on -time, compared to other routes IE::xlhibiit 3.1.1.4 Route 1. Overall Schedule Adherence Route 1 o 73.7% = 87.9% =� 91.7% INIINN 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 72.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 2 serves the McBean Regional Transit Center (MRTC), Valencia Industrial Center, Valencia Commerce Center, Val Verde, Valencia Town Center, and River Oaks Shopping Center. The route travels between Val Verde and the MRTC via the Valencia Industrial Center. Primary streets of operation for Route 2 include Chiquito Canyon Road, San Martinez Road, Del Valle Road, Hasley Canyon Road, Commerce Center Drive, Highway 126, Avenue Stanford, Rye Canyon Road, Avenue Scott, Avenue Tibbitts, and McBean Parkway. Outbound service is defined as that originating in Val Verde and traveling to the McBean Regional Transit Center. Inbound service travels from the MRTC to Val Verde. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip On weekdays, Route 2 outbound ridership peaks twice early in the day (6:53 a.m. and 8:41 a.m.) (average of 18 riders each trip). Ridership rises slightly again in the afternoon (2:36 p.m. and 3:11 p.m.) (average of 15 riders each). Inbound ridership peaks at 3:18 p.m. (average of 17 riders). On Saturday, ridership is fairly steady throughout the day. For the outbound service, ridership peaks slightly at 5:06 p.m. with an average of 11 riders. The inbound service has two modest peaks, one at 10:48 a.m. (average of 11 riders) and the other at 3:48 p.m. (average of 12 riders). On Sunday, ridership peaks early in the day. Trips at 7:51 a.m. and 9:36 a.m. have an average of 10 riders each, followed by an average of nine riders at 11:21 a.m. In the afternoon, a slight peak of an average of nine riders occurs at 3:21 p.m. Average ridership by turns of day On weekdays, the outbound service experiences its highest average ridership during both the AM Peak and PM peak day -parts (average of 13 and 11 riders each, respectively). The inbound service peaks during the PM Peak day -part, with an average of 10 riders, followed by the AM Peak day -part, with an average of nine riders. On Saturday, the outbound service sees the most riders during the AM Peak and PM Peak periods (average of eight riders each), while the inbound service sees the most riders during the PM Peak period (also average of eight riders). On Sunday, both services experience their greatest average ridership during the PM Peak period (average of seven riders on the outbound service and eight riders on the inbound service). The outbound service sees an average of seven riders during mid -day trips as well. 48 0 0 m Ln 0 Ln 0 Ln 0 Ln 0 m r14 r14 r-I r-I o Ln o In o In o In o � m m r14 r14 -A r-I 0 �; a F,4 66 o 66 00 m U) ,]6 o r, ,]6 U') U) 4 a- 0 m 4 a- m !� 2 m 00 r,4 o 0 m ,:4 a- U') U) 00 0 < r-I m In 2 0 < U) 75; 6; < r14 r,4 75; 66 < r-I r-q 2 66 < U') m < 0 C? 2 r, < 00 :* 2 < CL o In o In o In o Ln o �* M M N N -A r-I o 75 rN-I N 75 a N 75 o a 75 a m 75 a 66 75 a o In o In o In o In o �* M M N N r-I r-I 0 00 r-I N d r-I M M 2 a 00 g o a 00 � a M 6; a 00 66 a 0 � a a Ln Ln a 0 a N d r-I N m d m N a r-I r-I 75 r-I N r-I d O N 75 N a N 0 r-I 75 a In a; a Ln 00 a Ln r, 0 Ln 0 m O N O Ln O Ln O Ql 00 0 Ln 0 m O N 0 Lnr14 r-I 0 Ln 0 75 m O a 00 a 00 75 m m d 00 R* m d 00 N d m O N a 00 r-I d 00 r-I N r-I 75 a m In r-I r-I a 00 0 a 00 ai a m 0 ai a 00 r-I 00 a 00 L 0 E Q (� L C � d J E a m E a Ln v . a Ln 75 d E Ql Q Ql Ln � N 72 75 E E vLn a00 75 a v L0 N a � m w * rr-I O w -I l0 � N O m w I, l0 Ln�* m N r-I O m w I, l0 Ln�* m N r-I 0 E a m E a Ln v . d Ln d E Ql Q � Ql Ln -0 N 72 2 E E �Ln v. a00 L 0 E E Ql Q % Ql Ln 72 � N 72 2 E E N Ln d 00 a City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (lboardings) by segment On weekdays and Saturday, boardings are significantly greater within the inbound MRTC to Rye Canyon/Avenue Stanford route segment. Outbound boardings are greater within the Rye Canyon/Avenue Stanford to Val Verde Park segment, but are significantly lower than inbound boardings. As a result, average boardings per trip are higher on the inbound MRTC to Rye Canyon/Avenue Stanford segment. On Sunday, inbound boardings within the MRTC to Rye Canyon/Avenue Stanford segment are nearly equal with outbound boardings within the Rye Canyon/Avenue Stanford to Val Verde Park segment. This implies that more people are using the bus to make round trips between Valencia and Val Verde on Sundays. Average boarding and allightfing Iby stolp Beginning on page 9, bubble maps indicate the relative level of activity at each Route 2 bus stop, both inbound and outbound. Not surprisingly, the MRTC is the greatest activity location across all days. On weekdays, the greatest activity is observed at Val Verde Park, Ave Tibbitts/Ave Mentry, and McBean Pkwy/Magic Mountain Pkwy (outbound) and McBean Pkwy/Creekside Rd, Ave Tibbitts/Dickason Dr, and Val Verde Park (inbound). On Saturday, the greatest activity is observed at Val Verde Park, McBean Pkwy/Newhall Ranch Rd, McBean Pkwy/Magic Mountain Pkwy, and McBean Pkwy/Town Center Dr (outbound) and McBean Pkwy/Creekside Rd, Newhall Ranch Rd/Baywood Ln, and Val Verde Park (inbound). On Sunday, the most significant activity is observed at only Val Verde Park and the MRTC (both directions). ON to bb 0 0 r. rE 3tn ems= ■ m�E, =ems. 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V J7 �g W Lu L `*14 ICU Q 00 010, �JJ L "a 10 C,4 F x, Y6 AS, o"7 1"",/ ,v" 'W �U Al, t "k, gyp u 61 A 0 Wo 1; 4 0/ ,W o o A t IFF"'I F `640/1 f A A'd p w w V, m m zm 4 CA 04 q T" 0,51" 4" 11/2- o o Al D x x a '41,//M ", mfgll�"l I/Pa1 ll �1,// 's. q Mv I X//,l -1 /q," r-I kD "" 41111116 Z.< 5� < sly �e Zm. LL z 5: < LL � 40111 1p 0� "000, . .. . . .. . Qr , we 't 10 Lu z u0j, j2n Ak 21, 1000 LL'W iS all "v 0 IQ p . ... . ... . A JXI N Ap, e 6, 'y 0 io 4� F �S. lg LU "T (own 0011,111100 A, f6 "Pic" i 4- 41, 0 ;Oes"', �fn ua a P, IV IF "N 0 0 Xff %ffa) W "P 00 ls. t Tr 0 0 0 WIR q I ", r M W % ""All lom 11 , Z 0 City of Santa Clarita Transit Development IPIlan uua� Il3r,port @ 1 @ 4 @ W @ 4 MENEM McBean MRTC 2 McBean Pky 3 McBean Pky &Town Center Dr 4 McBean Pky & Creekside Rd 5 McBean Pky & Bridgeport Ln 6 McBean Pky & Baywood Ln 7 Newhall Ranch Rd & Baywood Ln 8 Ave Tibbitts & Nth Dickason Dr 9 Ave Tibbitts & Ave Scott 10 Ave Scott & Anza Dr 11 Ave Scott & Ave Kearny 12 Ave Scott & Ave Stanford 13 Rye Canyon Rd & Ave Scott 14 Rye Canyon Rd & Beale Ct 15 Rye Canyon Rd & Ave Crocker 16 Ave Stanford & Rye Canyon Rd 17 Ave Stanford & Rye Canyon Rd 18 Ave Stanford & Huntington Ln 19 Ave Stanford & Ave Hall 20 Ave Stanford &Technology Dr 21 Ave Stanford & Vanderbilt Wy 22 Henry Mayo Dr & CA-126 23 Chiquito Canyon Rd & Lincoln Ave 24 Chiquito Canyon Rd &Taft Ct 25 Chiquito Canyon Rd &Taylor St 26 ISan Martinez Rd & Val Verde Rd IE::xhiibift 3.2.5 IRoute 2 Stop IlJsts 1 w @ @ San Martinez Rd & Val Verde Rd 2 San Martinez Rd & Neuraschel St 3 San Martinez Rd & Chiquito Canyon Rd 4 Del Valle Rd &Silver St 5 Del Valle Rd & Hasley Canyon Rd 6 Commerce Center Dr & Industry Dr 7 Commerce Center Dr & Witherspoon Pky 8 Commerce Center Dr & Harrison Pky 9 Commerce Center Dr & Franklin Pky 10 Vanderbilt Wy & Westinghouse PI 11 Ave Stanford & Vanderbilt Wy 12 Ave Stanford & Technology Dr 13 Ave Stanford & Ave Hall 14 Ave Stanford & Huntington Ln 15 Rye Canyon Rd & Ave Stanford 16 Rye Canyon Rd &Ave Crocker 17 Rye Canyon Rd & Beale Ct 18 Rye Canyon Rd & Ave Scott 19 Ave Scott & Ave Stanford 20 Ave Scott & Ave Kearny 21 Ave Scott & Anza Dr 22 Ave Tibbitts & Ave Scott 23 Ave Tibbitts & Ave Mentry 24 McBean Pky & Newhall Ranch Rd 25 McBean Pky & Baywood Ln 26 McBean Pky & Magic Mountain Pky 27 jMcBeanPky & Town Center Dr 28 McBean MRTC City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 2 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.33. Trips with the highest average peak loads for each day and direction are identified below. rNII(Iff, There were two individual trips which exhibited a load factor of at least 0.50. Those trips are as follows: Exhiflbift 3.2.7 Route 2'Firi�jps with Load Factoir at least 0.50 0 0 0 0 0 0 0 r�4 0 W �.O r14 0 0 0 0 0 0 0 0 r14 0 w �.o r14 0 m O 0 0 m li 0 In 5; r14 a. n 0 O N O oo 00 � N oo N ri ri o 0 0 0 0 CL rn -i a 0 oo 00 � N oo N ri ri o 0 0 0 0 Q. m li 00 li 0 oN 0 000 �0o oN 0 ri ri o 0 0 0 0 a Ln a 0 a N d r-I N M d M N d r-I Ln c-i d Ln N a O N r-I a N 1:4 a N O a m (5; a Ln 00 a Un Q N li O Ln li O n O oN 0 000 �0o oN 0 ri ri o 0 0 0 0 a m O a 00 a 00 d M M 4 d 00 M d 00 N d m O N a 00 a 00 r-I N r-I a m m r-I a 00 0 a 00 a m 0 ai a 00 00 a 00 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 2's weekday outbound service exhibits slightly better overall schedule adherence (85 percent) than the inbound service (80.3 percent). On Saturday, schedule adherence improves significantly, with the outbound service operating at 94.1 percent on -time and the inbound at 89.7 percent. On Sunday, schedule adherence improves further, with 96.9 percent of outbound trips and 97.8 percent of inbound trips on -time. Schedulle adherenceIby t6irn -(point Given the 10-minute layover that occurs at the MRTC, schedule adherence at the MRTC was consistently high for both inbound and outbound services. Sunday outbound arrivals at the MRTC and inbound arrivals at Val Verde Park had the highest schedule adherence (100 percent). The lowest level of on - time trips was observed inbound at Avenue Stanford/Rye Canyon on weekdays (56.8 percent). Of the three time -points on Route 2, Avenue Stanford/Rye Canyon consistently had the lowest performance. However, time -points at the beginning and end of each trip were much more likely to be on time. Therefore, there may be some adjustments to the schedule that would balance the schedule so as to improve schedule adherence at that time -point. Schedulle adherenceby turns of day On weekdays, schedule adherence is generally highest during Mid -day periods (91.6 percent on -time for outbound and 88.7 percent on -time for inbound). The single Early AM inbound trip generally operates 100 percent on -time. PM Peak sees the lowest percentage of on -time trips for both inbound (54.1 percent) and outbound (65.2 percent). The high number of late trips suggests additional runtime may be needed during this day -part. The AM Peak period on the outbound service experienced the most early trips on weekdays. On Saturday, most day -parts experienced schedule adherence of 86 percent or better. The exception was AM Peak inbound service, which had an on -time performance of just 76.2 percent. Saturday outbound service saw "hot -running" (early departures) in every day -part, though AM Peak had the most early trips (4.8 percent). Sunday service had the best schedule adherence, ranging from 95 percent (outbound Mid -day service) to 100 percent (PM Peak and Late PM service in both directions). There were very few late trips; early departures were more of a concern. Five percent of Mid -day outbound trips departed early. IN 6 ' E C 00 Z) t � � J A o0 n -0 �:- C 0 uuuu� ol o 0 0 0 0 0 000 �.o o 0 0 ol o 0 0 0 0 0 000 C 0 uuuu� 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O Ql 00 I- lD U') �* M N r-I 0 0 0 0 0 0 O 00 lD � N c-I U O1 co 0 c co V) O1 a> -0 �:- Y 0 0 000 0 0 0 0 0 uuuu� 0 0 0 0 0 0 0 000 �0o 0 0 0 c 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I .--I Ql Ln Ln E Q m E Q Y n3 N d d E Q Ql Ln N E m Ql co Ln 00 E �o E n3 v a a t t N J 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I 0 E Q (� L C � d J m Ln N E n3 1 Ql Q n3 c2 G E co � N Ln d 00 a m W C Ln O t N E O uuuuu L L 0 E Q c� C d J Ql Ln Ln E Q m E Q Y N d d Ql Ln N f6 E Ql Q f6 G m Ln E Y f6 N d W 0 0 ol o 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I t t N J ol o 0 0 0 �011 o 0 0 0 0 O O O O O O O O O O O O m 00 I- l0 Ln �* M N r-I .--I L L 0 E Q c� C d J Ql Ln Ln E Q m E Q Y N d d m Ln N f6 E Ql Q f6 G m Ln 00 Y f6 N d I t t N J 0 E Q sc C d J Ql Ln Ln E Q m E Q Y N d d Ql Ln N G W Ml 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I r-I 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln 4 M N r-I .--I 0 E Q C d J m Ln Ln E Q m E Q Y N d d m Ln N f6 E Ql Q f6 G m Ln 00 E Y f6 N d I t t N J City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.2.1.2 Route 2 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.2.1.3 Route 2 Overall Schedule Adherence Route 1 o 73.7% = 87.9% =� 91.7% INIINN 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 In City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 3 serves Six Flags Magic Mountain, Kaiser Permanente, College of the Canyons, MRTC, Westfield Valencia Town Center, Bridgeport, Bouquet Center Shopping Center, Arroyo Seco Junior High School, and Santa Clarita Park. Route 3 mirrors Route 7 for a good portion of its alignment, and both routes travel between Six Flags Magic Mountain and Seco Canyon. The routes diverge between Newhall Ranch Road/McBean Parkway and Copper Hill Road/Seco Canyon Road. Primary streets of operation include Tourney Road, Valencia Boulevard, McBean Parkway, Newhall Ranch Road, Bouquet Canyon Road, and Seco Canyon Road. Route 3 interlines with Route 7 on each trip, providing what is essentially a single -seat ride throughout Saugus and Valencia. Inbound service is defined as that originating at Six Flags Magic Mountain and traveling to Seco Canyon Road and Tamarack Lane. Outbound service travels in the opposite direction. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership Iby trilp On weekdays, Route 3 outbound ridership peaks twice early in the day (7:14 a.m. and 10:02 a.m.) (average of 18 and 19 riders per trip, respectively). Ridership gradually declines throughout the rest of the day. Inbound ridership peaks at 3:53 p.m. (average of 17 riders). On Saturday, outbound ridership sees an almost identical pattern as on weekdays, with two peaks early in the day (7:14 a.m. and 10:02 a.m.) (average of 18 and 19 riders per trip, respectively), with a decline through the balance of the day. Inbound service peaks at 5:18 p.m. with an average of 16 riders per trip. Several trips see an average of 11 riders (1:03 p.m., 3:53 p.m., and 8:08 p.m.), with ridership remaining strong through the end of the day. Sunday service largely mirrors Saturday in terms of the outbound service. Service peaks at 10:02 a.m. with an average of 16 riders per trip, with a smaller peak at 7:14 a.m. (average of 13 riders). Inbound service sees a small peak at 2:28 p.m. (average of 11 riders) and again at 5:18 p.m. (average of 14 riders). The inbound 10:13 a.m. trip experiences the least amount of riders on both Saturday and Sunday. The last trip of the day on the outbound service has the least amount of riders regardless of the day of the week. Average ridership by turns of day On weekdays, the outbound service experiences its highest average ridership during the AM Peak day - parts (average of 15 riders). The inbound service peaks during the PM Peak day -part, with an average of 77 14 riders. "N1cicilre & Asaiidau es., III iic, I 20 City of Santa Clarita Transit Development IPIlan uuai Il3r,port On Saturday, the outbound service sees the most riders during the AM Peak period (average of 14 riders), while the inbound service sees the most riders during the PM Peak period (also average of 14 riders). On Sunday, the outbound service sees the most riders during the Mid -day period (average of 11 riders), while the inbound service sees the most riders during the PM Peak period (average of 11 riders). In O r,4 U') r,4 1:4 r-I O r-I 00 In 00 0 Ln U') 0 U') 4 0 Ict m Ln 0 Ln 0 Ln 0 In 0 m r14 0 0 m Ln 0 Ln 0 Ln 0 In 0 m r14 r14 r-I r-I 00 I? 00 m C6 00 r-I m Ln m 00 IN r14 m CR r-I 00 15: 00 m Q. o M O N O Ln O Ln O a O U') C d N M d n r-I N 2 r-I In N r-I a n N 1:4 r-I a N O O r-I a 00 M 00 0 M 0 N 0 Ln 0 Ln 0 a 00 O 66 a M C d 00 r� L.i d M Ln M d 00 N N a M O 1:4 a 00 In r-I a M 0 a 00 00 d O U') C d N M d n r-I N 2 d r-I N r-I 2 a n N r-I r-I a N O O r-I a 00 M 00 00 Ln M O N 0 Ln 0 Ln 0 a 00 O 00 d M C6 C r� 00 I.f) d M M d 00 N N o Ln o M O N O Ln r14 r-I O Ln O a M O 1:4 a 00 M r-I r-I a M 0 a 00 00 I E Ql CL a) Ln 72 2 I E E Ln 00 m LU lD � r14 0 w lo � r14 0 r-q r-q r-q cn O OC .zl r14 0 W �.O �* r�4 0 r-q r-q Ln 0 Ln 0 r-q r-q CX) E CL E CL Or) E CL c Ln 0 Ln -0 m CL -0 0 m Ln 0 72 IIIIIIIV E a) Ln 00 E CL 75 E CL m E CL c Ln 0 m CL 0 -0 m Ln 0 IIIIIIIV a) Ln 00 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (Ibo rrdin s) by segirnent On weekdays, inbound boardings are highest within the MRTC to Seco Canyon/Bouquet Canyon route segment. Outbound boardings are highest within the Tourney Rd/Wayne Mills to MRTC segment, followed by the Seco Canyon/Decoro to Tamarack/Lemon segment. Average boardings per trip are highest on the inbound MRTC to Seco Canyon/Bouquet Canyon segment. On Saturday, inbound boardings are highest within the MRTC to Seco Canyon/Bouquet Canyon route segment, followed by the Magic Mountain Pkwy to Tourney Rd/Wayne Mills route segment. Outbound boardings are highest within the Tourney Rd/Wayne Mills to MRTC segment. Average boardings per trip are highest on the outbound Tourney Rd/Wayne Mills to MRTC segment. On Sunday, inbound boardings are highest within the MRTC to Seco Canyon/Bouquet Canyon route segment. Outbound boardings are highest within the Tourney Rd/Wayne Mills to MRTC segment. Average boardings per trip are highest on the outbound Tourney Rd/Wayne Mills to MRTC segment. Average boarding and allightfing by stop Beginning on page 11, bubble maps indicate the relative level of activity at each Route 3 bus stop, both inbound and outbound. For all days and both directions, the most frequently utilized bus stops are the MRTC and Six Flags Magic Mountain. Secondarily, bus stops located along Seco Canyon Rd tend to have higher activity than those located elsewhere. 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Q- 'M (31 I/"/" R, 41 a. 0 0 U) U) & 0 0 0 ht City of Santa Clarita Transit IDevellopirnent {Ilan u u a� Il3e, orf � W Wm 1 � W Tamarack Ln & Lemon St 2 Seco Canyon Rd & Coral Wy 3 Seco Canyon Rd & Hazel St 4 Seco Canyon Rd & Banyan PI 5 Seco Canyon Rd 6 Seco Canyon Rd & Copper Hill Dr 7 Seco Canyon Rd &Tupelo Ridge Dr 8 Seco Canyon Rd & Pamplico Dr 9 Seco Canyon Rd & Guadilamar Dr 10 Seco Canyon Rd & Decoro Dr 11 Seco Canyon Rd & Garzota Dr 12 Seco Canyon Rd & Bouquet Canyon Rd 13 Bouquet Canyon Rd & Festividad Dr 14 Bouquet Canyon Rd & Espuella Dr 15 Newhall Ranch Rd & Bouquet Canyon Rd 16 Newhall Ranch Rd & Hillsborough Pky 17 Newhall Ranch Rd & Grandview Dr 18 Newhall Ranch Rd & Bridgeview Ln 19 McBean Pky & Newhall Ranch Rd 20 McBean Pky & Baywood Ln 21 McBean Pky & Bridgeport Ln 22 McBean Pky & Creekside Rd 23 McBean Pky & Magic Mountain Pky 24 McBean Pky & Town Center Dr 25 McBean MRTC 26 Valencia Blvd & Goldcrest Dr 27 Valencia Blvd 28 Tourney Rd 29 Tourney Rd 30 Tourney Rd & Wayne Mills PI 31 Magic Mountain Pky &The Old Rd 32 Magic Mountain Pky IE::xlhiilbiit 3.3.5 Route 3 Stole ILists 1 W W W ® 11 1 W W Magic Mountain Pky 2 Magic Mountain Pky &The Old Rd 3 Tourney Rd & Wayne Mills PI 4 Tourney Rd 5 Tourney Rd &Springfield Ct 6 Valencia Blvd & Rockwell Canyon Rd 7 Valencia Blvd &Goldcrest Dr 8 McBean MRTC 9 McBean Pky 10 McBean Pky & Town Center Dr 11 McBean Pky & Creekside Rd 12 McBean Pky & Bridgeport Ln 13 McBean Pky & Baywood Ln 14 Newhall Ranch Rd & McBean Pky 15 Newhall Ranch Rd & Bridgeview Ln 16 Newhall Ranch Rd & Grandview Dr 17 Newhall Ranch Rd & Parkwood Ln 18 Bouquet Canyon Rd & Newhall Ranch Rd 19 Bouquet Canyon Rd & Espuella Dr 20 Seco Canyon Rd & Bouquet Canyon Rd 21 Garzota Dr & Seco Canyon Rd 22 Seco Canyon Rd & Decoro Dr 23 Seco Canyon Rd & Guadilamar Dr 24 Seco Canyon Rd & Pamplico Dr 25 Seco Canyon Rd &Tupelo Ridge Dr 26 Seco Canyon Rd 27 Seco Canyon Rd & Banyan PI 28 Hazel St & Seco Canyon Rd 29 Hazel St 30 Tamarack Ln & Lemon St City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 3 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.22. Trips with the highest average peak loads for each day and direction are identified below. There were no trips which exhibited a load factor of higher than 0.28. An m C6 0 Ln r14 IN r-I 0 6 00 In 00 0 Ln U') 0 An 4 0 0 0 0 0 0 0 r14 0 w �.o r14 0 oo 0 66 O m C6 ti oo Ln O m Ln c;i 0 0 0 0 0 0 0 r14 0 w �D r14 0 oo m I? 00 In r-I m 17! 0 00 15: 00 Ln N j d O O m d 'i � H O fC N a LL ^I O � N O J C71A d L N L }r a � N N 1 O a N N N o Q M o O OC a 00 M 00 2 N a N O jo O O O O O O O O O O O O O O N O 00 l0 N O N O 00 l0 R* N O r4 r4 6 6 6 6 6 r4 r4 6 6 6 6 6 d 00 O 00 a m C d 00 iri a m M a 00 N N d M O a 00 M c-i c� G a m 0 a 00 00 a Ql M n of M u,. 2 d r-I Ln N r-I a r, N r-I r-I a � N o Q 0 r-I a 00 c» 00 2 a o � jo 0N O 000 l.D r(V O ri ri 0 0 0 0 0 D d J 00 O 00 1 d m I G d 00 D d m m a 00 N N d m O c-I D a J 00 D In r-I r-I m a o m o � 0 n a 00 00 I a • � m I m r(V O 000 l.D r(V O r4 r4 6 6 6 6 6 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 3's weekday outbound service exhibits slightly better overall schedule adherence (75.4 percent) than the inbound service (74.7percent). On Saturday, schedule adherence improves significantly on the outbound service (92.5 percent), though the inbound service remains low at 79.3 percent. On Sunday, schedule adherence improves further for the outbound service (94.3 percent), though the inbound service remains relatively low (76.3 percent). Schedule adherence is significantly impacted by early departures from the MRTC following the layover period. For example, on April 25, the 7:56 p.m. outbound trip arrived at the MRTC at 8:17 p.m. (scheduled arrival was 8:16 p.m.), which is on -time. However, the trip was not scheduled to depart the MRTC until 8:26 p.m. The driver departed at 8:17 p.m., more than eight minutes ahead of the scheduled departure. The higher frequency of early departures on the inbound service is likely due to the short four -minute layover (in contrast with the ten-minute layover on the outbound service). Schedule adherence for Route 3 was reviewed using the data provided by the City, which calculates only the deviation from the scheduled departure time from the MRTC (not the arrival time). Given the details above, on -time performance at the MRTC was examined more closely. With respect to the outbound service, approximately 25 percent of trips arriving at the MRTC on weekdays arrived late. On Saturday and Sunday, there were very few late arrivals. While a handful of trips departed early on weekdays, this was not a significant concern. The length of the layover (10 minutes) is likely deterring drivers from immediately departing the MRTC, thereby adhering more closely to the posted schedule. For the inbound service, arrivals at the MRTC were generally on -time or early (which does not negatively impact on -time performance). However, 83 percent of weekday departures from the MRTC were early, as well as nearly all weekend departures. It appears that inbound drivers are not dwelling through the four -minute layover and instead depart immediately. This resulted in the significantly lower on -time performance for the inbound service. Schedule dh rr nc by t6irn -(point On weekdays, the outbound service had issues with late performance during the first half of the route (before reaching MRTC), with Seco Canyon/Decoro performing the worst (only 45.7 percent of trips were on -time). The Magic Mountain time -point had the best on -time performance (96.7 percent). The inbound service had its poorest on -time performance at the MRTC, as discussed previously. The best performing time -point on the inbound service was at Tourney Rd/Wayne Mills, with 90.3 percent of 98 trips on -time. "N1cicilre & Asaiidau es., III iic, I 20 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Saturday and Sunday service exhibited similar patterns as weekday service. The outbound service saw its poorest on -time performance at Seco Canyon/Decoro (77.8 percent on Saturday and 75.6 percent on Sunday) and its best performance between the MRTC and Magic Mountain Pkwy (100 percent for all time -points on both days). As discussed previously, the inbound service was plagued with early departures at the MRTC, yet on -time performance on the majority of the rest of the route was generally good. Schedulle adherenceby turns of day On the weekday outbound service, late trips occur most often during the PM Peak period (34.3 percent). Early trips are most likely to occur in the Early AM day part. On the inbound service, late trips are also most common during the PM Peak period (33 percent). However, early trips occur during all day -parts, with the highest frequency in the Late PM period (16.8 percent of trips). Early AM saw the best on -time performance for both directions, and PM Peak was on -time the least for both directions. On Saturday, all outbound day -parts exhibited an on -time performance greater than 87 percent. The Late PM day -part performed the best, with 100 percent of surveyed trips on -time. For the inbound service, the PM Peak day -part had the most early trips, while the best adherence to the published schedule occurred during the AM Peak and Late PM day -parts (83.3 percent). On Sunday, all outbound day -parts exhibited an on -time performance of at least 90 percent. AM Peak had the best inbound on -time performance (83.3 percent), while the Late PM day -part had the most early trips (followed closely by the Mid -day and PM Peak periods). IN 6 ' E 6 E m 'i J r14 0 0 ,---il "" 41111116 Ln LU W A 0 0 0 0 0 0 0 O 000 IZ O O O —A 0 0 0 0 0 0 O 00 �p � O O r-I O 2 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln�* M N r-I .--I 0 0 0 0 0 0 0 0 0 0 ol O O O O O O O O O O O O m 00 I- lO Ln �* M N r-I r-I 75 0 0 0 0 0 0 0 0 0 0 0 00000000000 O Ql 00 I, l0 Ln 4 M N r-I 0 0 0 0 0 0 0 0 0 0 0 00000000000 O Ql 00 I, l0 Ul) �* M N r-I O O a) M C U O a) Ln E c � w a m Ln N E E + m Q� Q t � v � J G 1 � O � m + Ln v a 00 0 uuuuu v m W 0 0 0 0 0 0 0 000 IZ 0 0 0 a o 0 0 0 0 0 000 IZ o 0 L 0 E Q (� L C � d J w a m Ln N r- E E + m m ECL + m72 +�+ � J E E m ko E 'n 1 m O � m + Ln N a 00 a IL 0 v uuuuu m W Ql Ln Ln E Q m E Q Y O1 d d E Q Ql Ln N E m co 2 WE I 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I 0 0 0 0 0 0 0 0 ol o 0 O O O O O O O O O O O O M 00 I, l0 Ln �* M N r-I L L 0 E Q c�.o C d J Ol Ln Ln Q E Q Y O1 d d m Ln N f6 E Ol Q 2 I 0 E Q cs C d J Ql Ln Ln E Q m E Q Y N d d Ql Ln N G W Ml 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O M 00 I, l0 Ln �* M N r-I 0 E Q C d J m Ln Ln E Q m E Q Y N d d m Ln N G m Ln 00 E Y f6 N d I City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.3.1.1. Route 3 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.3.1.2 Route 3 Overall Schedule Adherence Route 1 o 73.7% = 87.9% =� 91.7% INIINN 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 4 serves the McBean Regional Transit Center, William S. Hart Park, Newhall Metrolink Station, Senior Center, California Institute of the Arts, College of the Canyons, River Oaks Shopping Center, Civic Center, Saugus High School, and LARC Ranch. Route 4 shares the majority of its alignment with Route 14. However, Route 4 continues north on Bouquet Canyon while Route 14 travels east on Plum Canyon Road. Sunday service terminates at the MRTC and does not travel into Newhall. Primary streets of operation include Lyons Avenue, Tournament Road, Rockwell Canyon Road, Valencia Boulevard, Magic Mountain Parkway, and Bouquet Canyon Road. During the morning and mid -day inbound route deviates slightly to serve the SCV Senior Center. Outbound service is defined as that originating at the Newhall Metrolink Station and traveling to LARC Ranch via the McBean Regional Transit Center. Inbound service travels in the opposite direction and includes service to the SCV Senior Center. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip On weekdays, Route 4 outbound average ridership holds fairly steady between 7:17 a.m. and 10:14 a.m., increases around noon, and peaks in the early afternoon (2:21 p.m.) with an average of 35 riders per trip. Ridership then decreases across the balance of the day, reaching its lowest point on the final trip of the day. Inbound ridership experiences two peak periods: first at 7:13 a.m. (average of 39 riders) and again at 3:21 p.m. (average of 43 riders). While average ridership between the peaks is fairly steady (generally averaging between 26 and 29 riders per trip), it drops off quickly after the 3:21 p.m. peak. On Saturday, outbound ridership peaks at 2:15 p.m., with an average of 20 riders per trip. The last trip of the day has the fewest riders (average of four per trip). The inbound service peaks a little later in the afternoon at 4:15 p.m., also with an average of 20 riders per trip. The 6:15 p.m. trip has the fewest riders, with an average of 10 riders per trip. On Sunday, outbound ridership peaks at 5:50 p.m., with an average of 12 riders per trip. There are three peaks on the inbound service: 9:15 a.m. (average of 14 riders), 1:15 p.m. (average of 13 riders), and 4:15 p.m. (average of 13 riders). Both directions see a slight uptick for the last trip of the day. Average ridership by turns of day On weekdays, the outbound service experiences its highest average ridership during the Mid -day day - parts (average of 26 riders), followed by the PM Peak period (average of 24 riders). The inbound service peaks during the PM Peak day -part, with an average of 30 riders, followed closely by the AM Peak day - part, with an average of 28 riders, and the Mid -day day -part, with an average of 27 riders. On Saturday, the outbound service experiences its highest average ridership per trip during the PM Peak period (average of 15 riders per trip), followed closely by the Mid -day period (average of 14 riders per "N 1 ci ci Ire & Assaidates, III iic, �� 20 � ''j) City of Santa Clarita Transit Development IPIlan uuai Il3r,irort trip). The inbound service sees its highest average ridership during the PM Peak period (average of 18 riders per trip), followed by the AM Peak period (average of 16 riders per trip). On Sunday, the outbound service experiences its greatest average ridership during the PM Peak period (average of nine riders). The inbound service sees its greatest average ridership (average of 10 riders) during the Mid -day day -part. a) r-I 0 m 0 m EL CL ai aj bb aj aj aj aj 0 w a) 17! 2 r-I < 0 < ai Ql 66 m 00 O r-I Lri 75 M In 75 d r-I M d r-I N a Ln a r-I N r-I Q Q 0 Q Q 00 Q Ln it O N O Ll 2 M LI) 0 it O N O Ll 2 M LI) 0 75 75 a Ln 75 U) d U) 7- M d U) 7- N a U a U r-I N r-I Q Q 0 Q Q U 00 Q 0 O Ln a 0 Ln N O Ln O Ln Q. H O Q. M t � d p[ O U') G/ bb N R > a a O M � a •a I� O O U') 3 nj O rI O a M O Ln 3 °C a I� O Ln 0 rml a O Ln a, a O Ln 00 a 00 O i 00 a, 00 N 4 E a ^ m E a Ln v . d Ln a m Ln N E 1 m Q m E �o E Y m co Ln N d 00 75 a m W In O In O In O In O m m N N r-I r-I wt G/ 3 0 oc wt d 3 0 oc rN-I O w l0 � N O O Ln O Ln O N c I r-I E CL (� L C � L N 0 J E Q m E a Y m Ln v a Ln a E E Q1 a �m Ln � N E m ko E Y m co L a)n a 00 a CL (� L C d L � 0 J E CL_ m E �Q Y m Ln Ln a Ln d E E m Q Ln � N 72 E � E Y m a) L a) Ln a 00 a City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (lboardin s) by segment On weekdays, the outbound service sees its greatest number of boardings in the MRTC to Bouquet Canyon and Festividad/Seco Canyon segment and the Newhall Metrolink Station to Lyons Ave/Orchard Village segment. The inbound service sees a consistently high number of boardings within most route segments between College of the Canyons and LARC Ranch, with the College of the Canyons to MRTC segment having the most boardings. On Saturday, the outbound service sees its greatest number of boardings in the MRTC to Bouquet Canyon and Festividad/Seco Canyon segment. The inbound service sees a higher number of boardings between College of the Canyons and LARC Ranch, with the College of the Canyons to MRTC segment having the most boardings. On Sunday, the outbound service sees its greatest number of boardings in the MRTC to Bouquet Canyon and Festividad/Seco Canyon segment. The inbound service sees comparable boardings in the MRTC to Bouquet Canyon and Festividad/Seco Canyon segment and the Bouquet Canyon/Centurion Way to Bouquet Canyon and Shadow Valley/Alaminos Dr segment. There is very little ridership in the Bouquet Canyon and Shadow Valley/Alaminos Dr to LARC Ranch route segment on Sunday. Average boarding and allighting by stop Beginning on page 11, bubble maps indicate the relative level of activity at each Route 4 bus stop, both inbound and outbound. On weekdays, outbound boarding activity is greatest at the Newhall Metrolink Station, College of the Canyons, and the MRTC. For the inbound service, key activity points include Bouquet Canyon/Blue Cloud Rd (adjacent to the Lily of the Valley Mobile Home Park) and College of the Canyons. The data also show that the largest service point was at McBean Pkwy at the mall, just north of the MRTC. This seems unusual, given all other days and directions saw the highest volume at the MRTC. It is possible that this data was mislabeled and the MRTC is the correct location for this volume of boardings. On Saturday, key outbound service points are the Newhall Metrolink Station, Lyons Ave/Wiley Canyon Rd, and the MRTC. Key inbound service points are the MRTC and Market St/Walnut St in Newhall. On Sunday, service is only provided between LARC Ranch and the MRTC. Key outbound service points are the MRTC, Bouquet Canyon Rd/Plum Canyon Rd, and LARC Ranch. Key inbound service points are Bouquet Canyon/Blue Cloud Rd, Bouquet Canyon/Haskell Canyon (Albertsons), and the MRTC. I 6. EO V O c txo l0 0: N Ln 7 (�0 V stQ� 0LM IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII m��0 t > 0 a �.. IIIIIIIIIIIIIIII L, � S � 0 to IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII� m To �u V > N 0 O �IIIII ��T�=T s n V s c m IIIIIIIIIIIIIIIIIIIIII� m m v , m NIIIIIIIIIIII �m V �IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII�uU, u L. IIIIIIIIII o 0IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII0 V O m T ID v IIIIIIIIIIIIIIIIIII v IIIIIIII�IIIIIIIIIIIIIIIIIIIIII o y J j 0 C IIIIIIIIIIIIIIIIIII T ouov 3 �IIIIIIIIIIIIIIIIIIIIIIIIIIIII�J°�v a>a O v-2 N O i 2 o .cJ°> v a O N Y � m IIIIIIIIIIIIIII z fC mIIIIIIIIIIIIIIIU�=��uW Ln IIIIIII zvJ°> c > LM O O O O O i...' 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I/"" 0 0 0 a Aj 0 1 OP 11�� um 0 te, CI I UJ eIe joe"11 E 011 119" . .. ...... ci 01 v ift CI 0 16 1 0 'J'a as" I A� j RD, 44 C: "o 'J NK IY ad' In, ILI (5 01100 J "'I"000 m �e Ig, r-I "" 41111116 gle, > �Wld "I .. . . ..... .. 11 < . tol, 0 0 0 a 0 Fa Yi 29 < L . . . ..... . h, U, I uj-� G ff, Oy NO 40 r= e % �Fpi6 .0, U V A ovu oA Lu I �U 0A op"I (1) el, fT7 .. .. . ..... �,I' 10 E t" . .... ... wow k V P 10000 e V �-u fir{ �(u 0000000 o0o", "Y" '00e C, 1101 Z �n 00' 10 ry) N r-I "" 41111116 .. . . . . . .. . lurr p A v u "A 13 Z: 0 0 o o MAI, 0 0 /v'r z z CM 0 0 u m M a ui UJ 11 E0 F 1� �v �, I, A / /, �//, �0 4 4I I "I",- o LLi OWE, 'Pp" lu'p, CI 'J'a LLJ 5, 'OE C: z O'�,2 0, > V v S ad, "'a u llo f4l 1-4 1100000 > V, c 0000 0000 > woo 06 re MR/ r-1 "" 41111116 City of Santa Clarita Transit Development Phan uua� Il3r,po rt �w 1 Railroad Ave & Market St 2 Railroad Ave & 8th St 3 Lyons Ave & Main St 4 Lyons Ave & Newhall Ave 5 Lyons Ave & Wayman St 6 Lyons Ave & Orchard Village Rd 7 Lyons Ave & Apple St 8 Lyons Ave & Peachland Ave 9 Lyons Ave &Avenida Entrana 10 Lyons Ave & Wiley Canyon Rd 11 ITournament Rd & Wiley Canyon Rd 12 Tournament Rd & Vista Hills Dr 13 Tournament Rd & Oak Vale Dr 14 Tournament Rd &Trevino Dr 15 Tournament Rd & Golf Course Rd 16 Tournament Rd & Golfview Dr 17 Tournament Rd & McBean Pky 18 Rockwell Canyon Rd & Summit PI 19 COC Campus 20 Rockwell Canyon Rd & Valencia Blvd 21 Valencia Blvd & Goldcrest Dr 22 McBean MRTC 23 McBean Pky 24 McBean Pky & Town Center Dr 25 Magic Mountain Pky &Theater Dr 26 Magic Mountain Pky & Carousel Ln 27 Magic Mountain Pky & Citrus Dr 28 Magic Mountain Pky & Valencia Blvd 29 Bouquet Canyon Rd & Cinema Dr 30 Bouquet Canyon Rd & Soledad Canyon Rd 31 Bouquet Canyon Rd & Newhall Ranch Rd 32 Bouquet Canyon Rd & Espuella Dr 33 Bouquet Canyon Rd & Festividad Dr 34 Bouquet Canyon Rd & Alamogordo Rd 35 Bouquet Canyon Rd & Central Prk 36 Bouquet Canyon Rd & Centurion Wy 37 Bouquet Canyon Rd & Susan Beth Wy 38 Bouquet Canyon Rd & Urbandale Ave 39 Bouquet Canyon Rd & Wellston Dr 40 Bouquet Canyon Rd & Plum Canyon Rd 41 Bouquet Canyon Rd & Steve Jon St 42 Bouquet Canyon Rd & Russ Jay St 43 Bouquet Canyon Rd & Shadow Valley Ln 44 ILARC Ranch IE::xhiibift 3.4.5 Route 4 Stole Il..iists 1 LARC Ranch 2 Bouquet Canyon Rd & Esguerra Rd 3 Bouquet Canyon Rd & Blue Cloud Rd 4 Bouquet Canyon Rd & Shadow Valley Ln 5 Hob Ct&Pin Ct 6 Alami nos Dr & Row Ct 7 Benz Rd & Alaminos Dr 8 Bouquet Canyon Rd & Plum Canyon Rd 9 Bouquet Canyon Rd & Wellston Dr 10 Bouquet Canyon Rd & Urbandale Ave 11 jBouquetcanyon Rd & Haskell Canyon Rd 12 jBouquet Canyon Rd & Centurion Wy 13 jBouquetcanyon Rd & Central Prk 14 Bouquet Canyon Rd & Alamogordo Rd 15 Bouquet Canyon Rd & Seco Canyon Rd 16 Bouquet Canyon Rd & Espuella Dr 17 Bouquet Canyon Rd 18 Bouquet Canyon Rd & Soledad Canyon Rd 19 Bouquet Canyon Rd & Cinema Dr 20 Magic Mountain Pky & Bouquet Canyon Rd 21 Magic Mountain Pky & Valencia Blvd 22 Magic Mountain Pky & Auto Center Dr 23 McBean Pky & Magic Mountain Pky 24 McBean Pky &Town Center Dr 25 McBean MRTC 26 Rockwell Canyon Rd 27 University Center Dr & Rockwell Canyon Rd 28 Rockwell Canyon Rd 29 Tournament Rd & McBean Pky 30 Tournament Rd & Golfview Dr 31 Tournament Rd & Golf Course Rd 32 Tournament Rd &Trevino Dr 33 Tournament Rd & Oak Vale Dr 34 Tournament Rd & Vista Hills Dr 35 Wiley Canyon Rd &Tournament Rd 36 Lyons Ave & Wiley Canyon Rd 37 Lyons Ave & De Wolfe Rd 38 Lyons Ave & Everett Dr 39 Lyons Ave & Peachland Ave 40 Lyons Ave &Avenida Rotella 41 Lyons Ave & Apple St 42 Lyons Ave & Valley St 43 Lyons Ave & Wayman St 44 Lyons Ave & Newhall Ave 45 Newhall Ave & 8th St 46 Senior Center 47 Market St & Walnut St 48 Railroad Ave & Market St Nilacre & Assaidates, III iic, �� 203 ''js) City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 4 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.35. Trips with the highest average peak loads for each day and direction are identified below. There were two individual trips which exhibited a load factor of at least 0.50. Those trips are as follows: f f f 0 o a, O N ci m O d m 00 00 O O cI Ol n w O d ti d O I Ol 0 In ti Wri d O rl 0 Ol In Q. O a O chi � m L O N O CO W d R O U- d RO O N u1 d > ri c-I R c-I O N •0 0 rn Y N 00 ti m ti m 0 bb 0 ci is N L ci a Q N L, cy G) N •a Q O o r! o rn rl 0 Q Q o qT 3 O o rn 0 OC Q N Q N O 0 rn 00 Ln Q N Q N CO O O -1 00 I� o o 00 p r; �o OC, a a O Ln O O O O O O O O O O O O O O N O W W N O N O W W R* N O rl i--I O O O O O r-I r-I O O O O O a m a a a a m a N d 7- a N r-I a a 0 a a 00 a oo 00 � o N ri ri o 0 0 0 0 CL 00 lia 0 m li 0 m 0 oo 00 � o N ri ri o 0 0 0 0 a 75 a a 75 c; i a r-I N d a N r-I a a 0 a a 00 a Q. 0 0 0 o 00 � N oo N a O a O Ln io a O cL�i G d O Ln d O Ln cm G d O Ln N d O a O Ln N r-I Q O Ln c-I r-I Q O Ln 0 Q O Ln ai Q O 00 Q O Un 2 Ln m a o U') o r-I io 2 D d D D cI O Ln li 0 0 o 00 � N oo N YA a c-I a Ln r-I M d 7- N a c-I c-I d N r-I Q c-i Q U) 0 Q m Q 00 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 4's weekday inbound service exhibits better overall schedule adherence (79.3 percent) than the outbound service (71.7 percent). On Saturday, schedule adherence improves, with the outbound service operating at 83 percent on -time and the inbound at 81 percent. On Sunday, schedule adherence erodes again, with 80.7 percent of outbound trips and 74.3 percent of inbound trips on -time. Schedule adherence for Route 4 was reviewed using the data provided by the City, which calculates only the deviation from the scheduled departure time from the MRTC (not the arrival time). Given the high incidence of early outbound departures from the MRTC, on -time performance at the MRTC was examined more closely. With respect to the outbound service, approximately half of the surveyed trips arriving at the MRTC on weekdays arrived late. The layover at the MRTC on weekdays generally ranges from 11 to 15 minutes, with some trips later in the evening having a shorter layover (three to six minutes). Nearly 86 percent of the departures from the MRTC left early. Trips during the Mid -day and PM Peak day -parts were most likely to arrive late and depart early, while those in the Late PM day -part were most likely to arrive on - time and depart early. This is likely due to drivers who take one of two approaches: either they 1) attempt to make up for a late arrival by leaving immediately (but wind up leaving early), or 2) they do not dwell for the full amount of the short layover at the MRTC during late evening trips. Given the limited schedule adherence data available for Saturday outbound service at the MRTC, a separate analysis of Saturday performance was not conducted. However, it is likely that a similar pattern exists on Saturday as well. Schedulle adherenceIby t6irn -(point On the weekday outbound service, schedule adherence was highest at LARC Ranch (80 percent) and lowest at the MRTC (11.2 percent). For the inbound service, it was highest at Alaminos Dr/Hob Ct (90.9 percent) and lowest at the Newhall Metrolink Station (57.3 percent). On Saturday, the Newhall Metrolink Station had the highest on -time performance for both directions (outbound was 97.5 percent and inbound was 93.2 percent). For the outbound service, the lowest on - time performance was at the MRTC (40 percent). For the inbound service, it was at Bouquet Canyon/Centurion Way and Lyons Ave/Orchard Village (75 percent each). On the Sunday outbound service, schedule adherence was highest at LARC Ranch (85.3 percent) and lowest at Seco Canyon Rd/Bouquet Canyon Rd (76.2 percent). For the inbound service, it was highest at 130 Seco Canyon Rd/Bouquet Canyon Rd (85 percent) and lowest at the MRTC (47.6 percent). However, City of Santa Clarita Transit Development IPIlan uuai Il3r,port given MRTC is the terminus of the route on Sunday, the low on -time performance was due to late arrivals rather than early departures. Schedule dher nc by turns of day On weekdays, outbound schedule adherence is generally highest during the AM Peak period (85.9 percent). The most late trips take place during the PM Peak day -part (45 percent late), while the most early trips occur during the Late PM day -part (5.8 percent early). For the inbound service, Early AM has the best schedule adherence (96.4 percent) but also the highest percentage of early trips (2.9 percent). The PM Peak period has the largest percentage of late trips (37.9 percent). On the Saturday outbound service, the Late PM day -part had the best schedule adherence (97.4 percent), while the PM Peak period had the most late trips (28.9 percent). For the inbound service, AM Peak was on -time for 100 percent of observed trips, while PM Peak had the most late trips (39.6 percent). On the Sunday outbound service, the AM Peak period was on -time for 100 percent of observed trips, while the PM Peak period was late on 38.9 percent of trips. Inbound AM Peak service also had the highest percentage of on -time trips (90.9 percent). The PM Peak period had the highest percentage of late trips (35 percent), while the Late PM period had the highest percentage of early trips (9.1 percent). In N E o L W M : 00 N - O 5 00 C o O 00 A Q J C6 c � J N O V s v o m N 2 N t ol O 00 O O O O O 00 c-I 0 0 0 0 0 0 0 000 �00 0 0 0 r-I N 5 V K 0 Q U/ 0 0 0 0 0 0 O 00 lO � O O r-I 0 0 0 0 0 0 O 00 lO O O r-I U) 7 co O co N V O C E m Q CO C -0 J v a ca V > v 3 =3 O a-o O CO N 06 C,6 o- L1 7 G 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O Ql 00 I, l0 Ln 4 M N r-I O O O O O O O O O O O O O O O O O O O O O O O m 00 I, l0 U-) �* M N r-I 2 co co O 2 co N V O E m Q E CL w a Ln 5a Ln C t t L E IIV m Ql Q E 72 Ln O N E E �o E t0 0 N Ln (IIIIIIII a 00 a O O O O O O 0 00 �p O O r-I 0 0 0 0 0 0 0 000 �0o 0 0 0 C E Q1 a Ln 72 C J G IIIIIIII m E ko E Ln f6 M M O d 00 N E o �, luuuu L 0 lH � E a m W Ql Ln Ln E Q m E Q Y 01 d d M Ln N G G a o a o 0 0 0 0 000 o 0 0 r-I C Ln 0 01 E C 0 iiiiiiii 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 M 00 I, l0 Ln �* M N r-I m Ln Ln E Q m E Q Y 01 d d m Ln N G G a C Ln 0 01 E C 0 iiiiiiii 0 E Q C d J Ql Ln Ln E Q m E Q Y N d d Ql Ln N E G G a 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln 4 M N r-i 0 0 0 0 0 0 0 000 � O O r-I 0 E Q C d J m Ln N E G m Ln 00 E f6 Y f6 N d I C Ln 0 N E C 0 iiiiiiii City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.4.1.2 Route 4 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.4.1.3 Route 4 Overall Schedule Adherence Route 1 73.7% 87.9% 91.7% 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 5 serves Stevenson Ranch, Valencia Marketplace, Sunset Point, William S. Hart High School, Newhall Community Center, Newhall Metrolink Station, Placerita Junior High School, Henry Mayo Newhall Memorial Hospital, MRTC, Civic Center, Santa Clarita Metrolink Station, Bowman High School, Aquatic Center, Canyon Country Library, College of the Canyons Canyon County Campus, and Vasquez Canyon Road. Not all trips serve all stops. Route 5 shares the majority of its alignment with Route 6. However, Route 6 continues east on Soledad Canyon Road to Shadow Pines while Route 5 travels north on Sierra Highway. Primary streets of operation include Stevenson Ranch Parkway, The Old Road, Lyons Avenue, Newhall Avenue, Orchard Village Road, McBean Parkway, Magic Mountain Parkway, Soledad Canyon Road, and Sierra Highway. Outbound service is defined as that originating at Sierra Highway and Vasquez Canyon Road and traveling to Carroll Lane and Faulkner Drive in Stevenson Ranch via the MRTC. Inbound service travels in the opposite direction. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership Iby -trilp On weekdays, Route 5 outbound ridership peaks twice: 6:56 a.m., with an average of 63 riders per trip, and 3:36 p.m., with an average of 60 riders per trip. This is consistent with high school bell times. Lowest average ridership is at the end of the day, with an average ridership of one rider on the last trip. For the inbound service, ridership ramps up gradually throughout the morning and mid -day, reaching its peak at 1:38 p.m. (average of 69 riders per trip) and 2:50 p.m. (average of 70 riders per trip). While the next trip sees only an average of 23 riders, the following trip (4:00 p.m.) rebounds to an average of 61 riders per trip. On Saturday outbound service, ridership never actually peaks. Instead, it ranges from an average of 30 to 38 riders per trip for seven of the ten trips operated. Ridership declines after 5:00 p.m. For the inbound service, ridership reaches a sustained peak between approximately 9:30 a.m. and 3:30 p.m. Four of the five trips during that period have an average ridership of 41 to 43 riders per trip; a slight dip to an average of 33 riders at 10:31 a.m. is the only outlier. On Sunday, outbound ridership peaks at 9:06 a.m. with an average of 46 riders, followed by a second peak at 12:06 p.m. with an average of 42 riders. Inbound ridership peaks between 12:31 p.m. and 3:31 p.m., with an average of 42, 44, and 43 riders on those three trips. City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership by turns of day On weekdays, outbound ridership is greatest within the AM Peak, Mid -day, and PM Peak day -parts, with an average of 35, 33, and 37 riders per trip, respectively. For the inbound service, ridership is greatest within the Mid -day period, with an average of 43 riders per trip. On Saturday, outbound ridership is greatest within the AM Peak, Mid -day, and PM Peak day -parts, with an average of 30, 34, and 27 riders per trip, respectively. For the inbound service, ridership is greatest within the Mid -day and PM Peak periods, with an average of 40 and 38 riders per trip, respectively. On Sunday, outbound ridership is greatest within the Mid -day day -part, with an average of 39 riders per trip. For the inbound service, ridership is greatest within the Mid -day and PM Peak periods, with an average of 39 and 41 riders per trip, respectively. a, �75; U� 6a U� N n d O ,]6 a U O M M M � O N rU')-I �a Ql cc N d r-I M a 6; a N a U 66 a N 66 a N a U) 75; ,]o a N ,]o a 00 00 � a 0 0 0 0 o 0 0 0 0 0 0 0 0 o 0 0 0 0 7t g o Q M o Q Q. L H Q. t N L G/ G/ bb R L G/ a M 3 R N 0 O Ln a 0 oc a 0 00 N M N 0 � O M d O N a � O N r-I a 0 c-i M M 0 0 0 0 o 0 0 0 0 a 0 0 0 0 0 0 o 0 0 0 0 M N 0 ) O M O 9. MI 41 a O 66 0 0 0 0 o 0 0 0 0 0 0 0 0 o 0 0 0 0 a M d O a M M 2 d r-I M r-I a N n R a M m p a a t N G/ G/ bb R L G/ a m a a Ln a 3 O OC 0 0 0 0 0 0 Ln E a m E a v u? a Ln a m Ln N E m m Q m E E m Y m v Ln a 00 a m W G/ 3 0 oc m. d 3 0 oc 0 0 0 0 0 0 Ln 0 0 0 0 0 0 E CL (� L C � L N 0 J E Q m E a Y m v Ln a Ln a E E Q1 a �m Ln � N E m ko E Y m co L a)n a 00 a CL v d L v 0 J E C� m E �Q Y m a)L a) Ln a Ln a E r rn a �m Ln - N 0 E E Y m a) Ln a). a 66 a City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (Iboardings) by segment Given the variations in the stops served by trip, some segments were either included within a larger route segment or omitted from this analysis. All trips to the Santa Clarita Metrolink Station and Bowman High School were included within the Soledad Canyon/Bouquet Canyon to Aquatic Center segment. The Soledad Canyon/Bouquet Canyon to Soledad Canyon/Whites Canyon segment was omitted given there are very few trips that travel this segment without stopping at the Aquatic Center. The Soledad Canyon/Whites Canyon to Santa Clarita Metrolink segment was also omitted for the same reason. On weekdays, outbound boardings are greatest within the McBean Pkwy/Ave Navarre to MRTC and Soledad Canyon/Whites Canyon to Soledad Canyon/Sierra Hwy route segments. Inbound boardings are greatest within the MRTC to Soledad Canyon/Bouquet Canyon and Newhall Metrolink Station to McBean Pkwy/Avenida Navarre route segments. On Saturday, outbound boardings are greatest within the Soledad Canyon/Whites Canyon to Soledad Canyon/Sierra Hwy and McBean Pkwy/Ave Navarre to MRTC route segments. As on weekdays, inbound boardings are greatest within the MRTC to Soledad Canyon/Bouquet Canyon and Newhall Metrolink to McBean Pkwy/Ave Navarre route segments. On Sunday, outbound boardings are greatest within the McBean Pkwy/Ave Navarre to MRTC route segment, followed by the Lyons Ave/Orchard Village to Newhall Metrolink, Soledad Canyon/Whites Canyon to Soledad Canyon/Sierra Hwy, and Aquatic Center to Soledad Canyon/Whites Canyon route segments. Inbound boardings are greatest within the MRTC to Soledad Canyon/Bouquet Canyon, Newhall Metrolink to McBean Pkwy/Ave Navarre, and Stevenson Ranch/The Old Rd to The Old Rd/Chiquella route segments. Average boarding and allightfing Iby stolp Beginning on page 14, bubble maps indicate the relative level of activity at each Route 5 bus stop, both inbound and outbound. Each direction has been broken up into two maps due to the length of the route and to ensure readability of the data contained within the maps. The MRTC was one of the highest activity locations on the route, regardless of day or direction. Weekday outbound service also saw high activity at the Santa Clarita Metrolink Station, Soledad Canyon Rd/Whites Canyon Rd, Soledad Canyon Rd/Sierra Hwy, and Sierra Hwy/Mirror Way. Weekday inbound service saw high activity at The Old Rd/Constitution Ave, Newhall Metrolink Station, Soledad Canyon Rd/Whites Canyon Rd, and Sierra Hwy/Soledad Canyon Rd. On Saturday, high -activity outbound stops included The Old Rd/Constitution Ave, Newhall Metrolink Station, and Soledad Canyon Rd/Whites Canyon Rd. High -activity inbound stops included The Old Rd/Constitution Ave, Lyons Ave/Wiley Canyon Rd, Newhall Metrolink Station, Newhall Ave/15t" St, Dalbey Dr/Avenida Ignacio, Soledad Canyon Rd/Camp Plenty Rd, Soledad Canyon Rd/Whites Canyon Rd, and Sierra Hwy/Soledad Canyon Rd. On Sunday, outbound stops with the highest activity other than the MRTC included Soledad Canyon 147 Rd/Whites Canyon Rd and Sierra Hwy & Vasquez Canyon Rd. High -activity inbound stops included The Old Rd/Constitution Ave and the Newhall Metrolink Station. "N1cicilre & Asaiidau es., III iic, I 20 U) O T V C �O x v M V s Qi lO 0 O v V V > CI% \ O LQ,IIIIIIIIIIIIIII _0 V rl V 7 O V O N OV V �... 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Ct 10 Soledad Canyon Rd & Sierra Hwy 11 Soledad Canyon Rd & Shangrila Dr 12 Soledad Canyon Rd & Homyr PI 13 Soledad Canyon Rd & Crossglade Ave 14 Soledad Canyon Rd & Whites Canyon Rd 15 Soledad Canyon Rd & Langside Ave 16 Soledad Canyon Rd & Rainbow Gln Dr 17 Soledad Canyon Rd & Ruether Ave 18 Soledad Canyon Rd & Oak Ave 19 Soledad Canyon Rd & Wishbone Wy 20 Soledad Canyon Rd & Golden Oak Rd 21 Soledad Canyon Rd & Prima Way 22 Soledad Canyon Rd & Commuter Wy 23 Commuter Wy & Soledad Canyon Rd 24 Santa Clarita Metrolink 25 Commuter Wy & Soledad Canyon Rd 26 Soledad Canyon Rd & Bouquet Canyon Rd 27 Valencia Blvd & Cinema Dr 28 Magic Mountain Pky & Valencia Blvd 29 Magic Mountain Pky & Auto Center Dr 30 McBean Pky & Magic Mountain Pky 31 McBean Pky & Town Center Dr 32 McBean MRTC 33 McBean Pky & Valencia Blvd 34 McBean Pky & Del Monte Dr 35 McBean Pky & Gamble House Ct 36 McBean Pky & Arroyo Prk Dr 37 McBean Pky & Arroyo Prk Dr 38 McBean Pky 39 Orchard Village Rd & McBean Pky 40 Orchard Village Rd & Mill Valley Rd 41 Orchard Village Rd & Wiley Canyon Rd 42 Orchard Village Rd & Avenida Ronada IE::xhiibift 3.5.5 (Route S Stolp IlJsts 11M.AA.m. 43 „w ® ww IRAim w � � Dalbey Dr & Avenida Balita 44 Dalbey Dr & Newhall Ave 45 Newhall Ave & 15th St 46 Newhall Ave & 14th St 47 Newhall Ave & 13th St 48 Newhall Ave & 11th St 49 Newhall Ave & 8th St 50 Market St & Walnut St 51 Railroad Ave & Market St 52 Railroad Ave & 8th St 53 Lyons Ave & Main St 54 Lyons Ave & Newhall Ave 55 Lyons Ave & Wayman St 56 Lyons Ave & Orchard Village Rd 57 Lyons Ave & Apple St 58 Lyons Ave & Peachland Ave 59 Lyons Ave & Avenida Entrana 60 Lyons Ave & Wiley Canyon Rd 61 Lyons Ave & Avenida Dorena 62 Chiquella Ln 63 The Old Rd & Chiquella Ln 64 The Old Rd & Pico Canyon Rd 65 The Old Rd & Constitution Ave 66 The Old Rd & Constitution Ave 67 The Old Rd & Constitution Ave 68 The Old Rd &Steinbeck Ave 69 The Old Rd &Steinbeck Ave 70 Stevenson Ranch Pky &The Old Rd 71 Stevenson Ranch Pky & Holmes PI 72 Hemingway Ave & Stevenson Ranch Pky 73 Hemingway Ave &Anderson Ln 74 Hemingway Ave & London PI 75 Kavenaugh Ln & Hemingway Ave 76 Kavenaugh Ln &Twain PI 77 Kavenaugh Ln & Bates PI 78 Kavenaugh Ln & Carroll Ln 79 Mallory Dr & Peacock PI 80 Mallory Dr & Waycott Wy 81 Faulkner Dr & Burke PI 82 Faulkner Dr & Forsythe Wy 83 Faulkner Dr&Thurber Wy City of Santa Clarita Transit Development Phan uua� Il3r,port 1 Faulkner Dr&ThurberWy 2 Faulkner Dr & Hood Wy 3 Faulkner Dr &Christie Ct 4 Hemingway Ave & Wilde Ave 5 Poe Pky & Franklin Ln 6 Poe Pky & Whitman St 7 Poe Pky & Keats Ln 8 Stevenson Ranch Pky 9 Stevenson Ranch Pky & Chisom Ln 10 Stevenson Ranch Pky & Hemingway Ave 11 Stevenson Ranch Pky & Steinbeck Ave 12 Stevenson Ranch Pky &The Old Rd 13 The Old Rd & Stevenson Ranch Pky 14 The Old Rd & Steinbeck Ave 15 The Old Rd & Steinbeck Ave 16 The Old Rd & Constitution Ave 17 The Old Rd & Pico Canyon Rd 18 The Old Rd & Sagecrest Cir 19 Chiquella Ln 20 Lyons Ave 21 Lyons Ave & Wiley Canyon Rd 22 Lyons Ave & De Wolfe Rd 23 Lyons Ave & Everett Dr 24 Lyons Ave & Peachland Ave 25 Lyons Ave &Avenida Rotella 26 Lyons Ave & Apple St 27 Lyons Ave & Valley St 28 Lyons Ave & Wayman St 29 Lyons Ave & Newhall Ave 30 Newhall Ave & 8th St 31 Market St & Walnut St 32 Railroad Ave & Market St 33 Railroad Ave & 8th St 34 Lyons Ave & Main St 35 Newhall Ave & 11th St 36 Newhall Ave & 13th St 37 Newhall Ave & 14th St 38 Newhall Ave & 15th St 39 Dalbey Dr & Newhall Ave 40 Dalbey Dr& Avenida Ignacio 41 Dalbey Dr & Orchard Village Rd iiiiiiiiiiiiiiiiiiiiiillillillillillillilliilllllllllllllliI 1116M.11m, 42 ®® 1 o W Orchard Village Rd & 16th St 43 Orchard Village Rd & Wiley Canyon Rd 44 Orchard Village Rd & Mill Valley Rd 45 McBean Pky & Avenida Navarre 46 jMcBean Pky & Arroyo Prk Dr 47 McBean Pky & Gamble House Ct 48 McBean Pky & Del Monte Dr 49 McBean MRTC 50 McBean Pky 51 McBean Pky & Town Center Dr 52 Magic Mountain Pky & Theater Dr 53 Magic Mountain Pky & Carousel Ln 54 Magic Mountain Pky & Citrus Dr 55 Valencia Blvd & Magic Mountain Pky 56 Valencia Blvd & Cinema Dr 57 Soledad Canyon Rd & Bouquet Canyon Rd 58 Commuter Wy & Soledad Canyon Rd 59 Santa Clarita Metrolink 60 Commuter Wy & Soledad Canyon Rd 61 Soledad Canyon Rd & Commuter Wy 62 Soledad Canyon Rd & Prima Way 63 Soledad Canyon Rd & Golden Oak Rd 64 Soledad Canyon Rd & Ruether Ave 65 Soledad Canyon Rd & Rainbow Gln Dr 66 Soledad Canyon Rd & Langside Ave 67 Soledad Canyon Rd & Camp Plenty Rd 68 Soledad Canyon Rd & Whites Cyn 69 Soledad Canyon Rd & Crossglade Ave 70 Soledad Canyon Rd & Luther Dr 71 Sierra Hwy & Soledad Canyon Rd 72 Sierra Hwy & Sarabande Ln 73 Sierra Hwy & Mirror Wy 74 Sierra Hwy & Adon Ave 75 Sierra Hwy & Sierra Cross Ave 76 Sierra Hwy & Scherzinger Ln 77 Sierra Hwy & Linda Vista St 78 COC Canyon Country Campus 79 Sierra Hwy & Fitch Ave 80 Sierra Hwy & Garyford Rd 81 Sierra Hwy & Vasquez Canyon Rd City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 5 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.31. Trips with the highest average peak loads for each day and direction are identified below. There was one individual trip which exhibited a load factor of at least 0.50. That trip was: (1) 0 0 0 0 0 0 0 r�4 0 00 �.o r14 0 0 0 0 0 0 0 0 r�4 0 00 �.o r14 0 Q N N O o U Ln 0 oN 0 000 �0o oN 0 ri ri 6 6 6 6 6 I m a Ii r-I O O 00 2 N d ci r-I O M C6 C m a N r-I O O m a N O M M 2 N d N r-I O M rl N rl M N rl 75 Ln a o M 0 75 O a o M ai N a r-I O M 00 Q N a, O N n m a o, o M io oN 0 oN 0 000 �0o ri ri 6 6 6 6 6 Q. 2 Ln li 0 O Q N 0 p 66 O � O N O 000 N O Q 2 m a- m io C N d N O p m a N O M M 2 rn a li r-I 0 M rl G N rl p M N rl a O M O a 0 M ai a M 66 a 0 N n O 00 O N O 0 w N O ri ri 6 6 6 6 6 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 5's weekday outbound service exhibits slightly better overall schedule adherence (76.4 percent) than the inbound service (73.9 percent). Early departures are somewhat of an issue on weekdays, but not a notable concern on weekends. On Saturday, schedule adherence improves slightly for the outbound service (78 percent on -time), but the inbound service experiences significant issues with late trips and on -time performance drops to 63.5 percent. On Sunday, outbound schedule adherence improves slightly over Saturday, to 80.2 percent, but inbound performance declines to 61.3 percent, again due to late trips. Schedule dh rr nc by t6irn -(point Weekday outbound schedule adherence exhibits three clear performance segments. Schedule adherence between the beginning of the route and Soledad Canyon Rd/Bouquet Canyon Rd tends to stay in the upper 801" percentile (83.5 percent to 90.2 percent), increases to the low 901" percentile (91.5 percent to 95.8 percent) right after leaving the MRTC, and declining into the upper 701" to low 801n percentile (76.1 percent to 83.6 percent) through the end of the route. Late trips increase significantly during the end of the route. Early trips, while not a big concern, tend to occur more at the beginning of the route. Weekday inbound service also performs best when departing the MRTC (93.8 percent). Key time -points with the lowest on -time performance include the beginning of the route (Carroll Ln/Faulkner Dr) (74.1 percent), McBean Pkwy/Avenida Navarre (77.6 percent), Santa Clarita Metrolink Station (70.7 percent), and Sierra Hwy/Vasquez Canyon (at the end of the route) (75.2 percent). It is likely the second half of the route would operate even more behind schedule absent the more than 10-minute layover at the MRTC, which allows some trips to recover. On the Saturday outbound service, the MRTC experiences lower on -time performance (68.6 percent) despite the lengthy layover. The route starts with 100 percent of observed trips at Sierra Hwy/Vasquez Canyon on -time, and remains above 80 percent until reaching the MRTC. After the MRTC, on -time performance never goes above 80 percent, with late trips being the primary issue. On Sunday, outbound on -time performance begins the route fairly high, peaking at the Aquatic Center (97.1 percent). Once the route departs the MRTC (where only 84.1 percent of trips are on -time), schedule adherence declines to a low of 56.8 percent at the end of the route (Carroll Ln/Faulkner Dr). Inbound service experiences fairly low schedule adherence throughout the route, starting the route with just 63.6 percent of departures on -time from Carroll Ln/Faulkner Dr. The route typically departs from the MRTC on -time (90.9 percent), but on -time performance quickly erodes, dropping to 34.9 percent at 172 the Aquatic Center and 39.5 percent at the final two time -points of the route. "N1cicilre & Asaiidau es., III iic, I 20 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule adherence by turns of day On weekdays, outbound on -time performance is best during the Early AM (92 percent) and Mid -day (90.8 percent) day -parts. It is poorest during the PM Peak period (74.1 percent). For the inbound service, the AM Peak period performs the best (93.4 percent on -time), while the Mid -day period has the lowest percentage of on -time trips (77.5 percent). Late trips are the primary concern across all day - parts. On Saturday, AM Peak performs the best of all the day -parts for the outbound service (97.1 percent). Mid -day has the lowest schedule adherence, with just over two-thirds of trips on -time (67.8 percent). Inbound service exhibits low schedule adherence through most of the day, including Mid -day (56.1 percent), PM Peak (46.2 percent), and Late PM day -parts (61.5 percent). On Sunday, outbound schedule adherence is highest during the Late PM day -part (100 percent of observed trips), followed by the AM Peak period (87.1 percent). On -time performance is lowest during the Mid -day period (75.4 percent). Inbound schedule adherence is high during the AM Peak period (97.7 percent), but does not rise above 54 percent on -time throughout the balance of the day. E ZM aj 3 O w E \ lD n v J-+ Ln J m E \ - O 06 n L W o L m w O A @6 \�0L) m=]> $3 \ \ \ \ \ \ \ _ � # � \ \ \ \ \ \ \ = z # � � \ 0 5 \=@2= \two }�<{� 0 u@ V � V ol o 0 0 0 0 00 �.o 0 0 c-I 0 Y 0 0 L 0 .0 z v 06 T i T IIIIIII L N 0] Y i w > ra J V m K O- 0 v E c }' V V C 0 0 Vn m V ++ N f0 ++ 7 O s v Q V 0 0 0 0 0 0 O w l0 � O O r-I co N 6 6 7 w Lnn U m U HCo cw Q G Q c ON co : C u T O p > Y L N C N J � — Y O f0 r`o � V Co - co N 6 v D V) U m U u u U/ 7 � s V Q O O O O O O O 00 l0 � N c-I 0 0 0 0 0 0 0 w� o 0 0 r-I V 0 o O N Q Ql Ln Ln E Q M C Y d t O a � L LU W E Q Ql Ln N t � t Ql N � J 72 IIIIIIII C O Ln 00 E E c co 0 � IIIIIIIIV v a a ol O O O O O O O 00 IZ N -A 0 0 0 0 0 0 0 000 � o O o r-I E E m Ln 00 E v a a E E m Ln 00 E v a a 0 0 0 0 0 0 0 000 �0o o 0 0 0 0 o a o a 0 000 �0o � 0 0 Q _ m C Ln Ln + O Q U Y w � IIIIIIII a a � v f6 E IIV Q m Ln N � E Ln 0 m + N co E -a +� 0 (IIIIIIII E E m Ln 00 E v a a L 0 E Q cs C d J Q m E Lf) Ln E E Q M L LU Y w � IIIIIIII a a � J a IIIIIIII m Ln N E 'n m O m E -0 +� 72 0 IIIIIIIV E m Ln 00 E v a a 0 0 0 0 0 0 0 000 �0o o 0 0 LQ ri 0 0 000 0 0 0 0 E Q _ m C Ln E Ln + O Q U Y w � IIIIIIII a a � J a IIIIIIII m Ln N � E Ln � O m + N co E -a +� 0 IIIIIIIV E E m Ln 00 E v a a City of Santa Clarita 'Firainsift Development IPlain uua� Il3r,port 3MOMIMMM70 Overall irideirslhilp Overall schedulle ad1heireince IE::xlhibift 3.5.1.2 Route 5 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibift 3.5.1.3 Route 5 Overall Schedule Adherence Route 1 o 73.7% = 87.9% =� 91.7% 1wllffiffl 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.10% 84.6°% 77 2°% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 1 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 +82.8% N/A N/A 82.8% 4 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 6 serves Stevenson Ranch, Valencia Marketplace, Sunset Point, William S. Hart High School, Newhall Community Center, Newhall Metrolink Station, Placerita Junior High School, Henry Mayo Newhall Memorial Hospital, MRTC, Civic Center, Santa Clarita Metrolink Station, Bowman High School, Aquatic Center, Canyon Country Library, and Shadow Pines. Route 6 shares the majority of its alignment with Route 5; however, Route 6 continues east on Soledad Canyon Road to Shadow Pines while Route 5 travels north on Sierra Highway. Primary streets of operation include Stevenson Ranch Parkway, The Old Road, Lyons Avenue, Newhall Avenue, Orchard Village Road, McBean Parkway, Magic Mountain Parkway, Soledad Canyon Road, and Shadow Pines. Outbound service is defined as that originating at Shadow Pines Boulevard and Grandifloras Road and traveling to Carroll Lane and Faulkner Drive in Stevenson Ranch via the MRTC. Inbound service travels in the opposite direction. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip On weekdays, the outbound service peaks at 11:13 a.m. and 2:32 p.m. with an average of 58 riders per trip. Not surprisingly, the trips with the least average riders per trip are partial trips that include only one or two route segments. The inbound service peaks at 2:21 p.m. with an average of 77 riders per trip. A second peak occurs at 1:56 p.m., with an average of 73 riders per trip. The lowest average ridership occurs during the first and last trips of the day (4:21 a.m. and 9:57 p.m.) (The 9:57 p.m. trip is a partial trip that terminates at the Newhall Metrolink Station.) On Saturday, outbound ridership peaks during the first trip of the day (7:05 a.m.) with an average of 57 riders per trip. In general, ridership is higher during the first half of the day. Average ridership is lowest during the 7:23 a.m. trip, likely because that trip only includes one route segment. Inbound ridership peaks at 3:01 p.m. with an average of 55 riders per trip. Trips with the lowest ridership occur at 12:01 p.m. and 7:31 p.m., yet still had an average of 20 riders per trip. As on Saturday, Sunday outbound ridership also peaks during the first trip of the day (7:05 a.m.) with an average of 61 riders per trip. The 7:23 a.m. and 7:53 a.m .Z trips exhibited the lowest ridership as they each consist of a single route segment. Inbound service on Sunday peaks at 4:01 p.m. with an average of 55 riders per trip. The first trip of the day (7:12 a.m.) has the lowest ridership, with an average of 25 riders per trip. City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership by turns of day On weekdays, the outbound service sees its highest number of boardings during the Mid -day period (average of 44 boardings per trip), followed by the AM Peak period (average of 38 boardings per trip). The inbound service also has its highest boardings during the Mid -day period (55 boardings per trip), followed by the PM Peak and AM Peak day -parts (average of 36 and 34 boardings per trip, respectively). On Saturday, the outbound service again has its highest boardings during the Mid -day period (average of 44 boardings per trip). The inbound service sees its highest ridership during the PM Peak period, with an average of 49 boardings per trip. On Sunday, the outbound service continues to see its highest average ridership during the Mid -day period (average of 37 boardings per trip), while the inbound service sees its highest ridership during the PM Peak and Mid -day day -parts (average of 43 and 40 boardings per trip, respectively). ME / E / S / & \ 3 \ \ E / S / & \ 3 \ \ 41111116 Q. 0 m� a 02 � a o 2 N � d M U') a m� � a o Q• d i H m 2 a m a t d m 2 a wo m � 3 m `a g vi N d L 3 In c-i a rl i Ln 7 M 0 a ; 3 0 m 2 °C ai a mQ00 m � a N 2 a rr o ,0 a ®w o Q Ln 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a Ln 0 a Ln 0 a Ln In Ln a Ln m a a O a a m m a m N a Ln c-I d O a m N c-I Ln Ln m O ti m Ln In 00 m Ln ri Ln m ri N n O n 0 0 O 0 0 0 0 0 0 0 0 0 0 0 0 o 0 0 0 0 L O m w 0 0 0Ln * 0 0 0 0 a H T Q s N ai aj ua L aj L Q a 10 aj 3 O w 0 0 0 0 0 0 Ln 0 0 0 0 0 0 0 L O E Q c� C � d J E a m E Y Q' c c� v-O j G � a 0 IIIIIII E � c °-' a 0 c�0 L C 2 N IIIIIIIII E m E M a)L a) Ln a66 a O E a (� L a, 7 d a1 J E Q m E Q a1 v? O cd Ln -0 G � a 0 IIIIIII E � c °-' a 0 �m -0 co L c "a N IIIIIIIII E m � E a, Ln a 00 a City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (lboardings) by segment On weekdays, the outbound service sees its greatest boardings within route segments between McBean Pkwy/Avenida Navarre (Henry Mayo Newhall Memorial Hospital) and Canyon Country. The route segment between Soledad Canyon/Sierra Highway and Shadow Pines Blvd/Grandifloras Rd has the highest number of outbound boardings, followed by the Soledad Canyon Rd/Whites Canyon Rd to Soledad Canyon Rd/Sierra Highway route segment. The inbound service sees its greatest number of boardings within two route segments: MRTC to Soledad Canyon Rd/Bouquet Canyon Rd and Newhall Metrolink Station to McBean Pkwy/Avenida Navarre. On Saturday and Sunday, the outbound service see its highest number of boardings in the Soledad Canyon/Sierra Highway to Shadow Pines Blvd/Grandifloras Rd and Soledad Canyon Rd/Bouquet Canyon Rd to Soledad Canyon Rd/Whites Canyon Rd route segments. The inbound service has its highest number of boardings in the MRTC to Soledad Canyon Rd/Bouquet Canyon Rd route segment. Average boarding and allightfing Iby stolp Beginning on page 11, bubble maps indicate the relative level of activity at each Route 6 bus stop, both inbound and outbound. On weekdays, the highest level of activity on the outbound service is at Soledad Canyon Rd/Whites Canyon Rd, Soledad Canyon Rd/Sierra Highway, and the MRTC. On the inbound service, it is at these locations as well as the Newhall Metrolink Station and The Old Rd/Constitution Ave. On Saturday, the highest level of activity in both directions is at Soledad Canyon Rd/Whites Canyon Rd, Soledad Canyon Rd/Sierra Highway, and the MRTC. On Sunday, the outbound stops with the greatest activity are Soledad Canyon Rd/Whites Canyon Rd, the MRTC, and the Newhall Metrolink Station. For the inbound service, they are Soledad Canyon Rd/Camp Plenty Rd, Soledad Canyon Rd/Sierra Highway, Soledad Canyon Rd/Kenroy Ave, the MRTC, Newhall Ave/15t" St, the Newhall Metrolink Station, and The Old Rd/Constitution Ave. � § bb (1) � / � bb M M 2 � R $ k I= 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a a a a a a a r, � Ln # m � e w = gag2 = U 0 u co \ \2\ f _ 0/2g t a\&\ # \{]_ Ln oo _) co �uou co o\ oƒ aR [\ �/ [3 j� - �\ ) 7 ( /; s S M z }a\! a %.. - )/2> / )a= co ■ to 7 # k/)> \�k » G®co m z J� $®/ 7 § ° � �- )/\ 2 0o ® 2 \}) # :\ 22o \ �/\ R _ 2 f\/ \ $ \/( ƒ - �0( \\ \\ � \\5 \\ \<>\ - o?\/ o�\o\ -/f 7 _mf � oj \\\ \a)=»�L#m�-o I / \ \ k k OM_0 2a77 Ln o \)> co >U Ln ~ M f)5 \0 m \\\\ r \ 3 �/ [ E J� \ � � � m �\ M a\ b! ±*§ / ®®*/ 2 ~ § _ )® z_ c 2 }}\ 2 § �z> \ate � % _ � _/ ) �\( \ 0 o \/\ $ \0 3 \\/j -i L) G j(\ r4 00000000000 omomomomom M##mmr14 r14ee o /)\ 2 ® __2j o /o I) o # G o o\ o \ �/ § [ \o /; \ M \ \ a\! # �±2§ 7 ■ \)uz _ § § z ca / ) z & # �z> \_� _ _ $ >� k - 20( m ƒo o o \/\ _ (/o - o\�/ Ln _ -/\ \\u 0 _ �.o # r14 o \ ƒ ■ T N � _ O m IIII 3 vv-OO Oo� ci 0,7m (7 V O > 0] O T T 3 N -O�Nci O o o c � V V c � T T V -O V CTO -0 s0L '_� IIIIIIII m � L/) CO 0 o T T V V -0 O N T '6 V N O O V K C V ++ i L) bb m m m z f6 c ++ o > H CY) v bb L � 3 m > •a m N V m z O 2E z L N O 0 m O M 6 O ° O = m 3 Nm i N t c� Ln 1 c > z o J � 3 T m V O v v OT O J J 0 O O V Ln v N O IIII L V O \ O � T � J - N c O O N rn c t s \ t O 0 vV °\ N v � � IIIIIIIII v LL > ' N IIIII L p u O V O O O O O O O 0 0 0 0 0 o c � T T s O o L M o o o L/) o \ c � T T V 2 z c m v > m > V f0 g z O C 'O O V L Y t N c 5 z O J C -6 T p V L T V M OT O J J 0 O O V O O IIIII O O � J _= 2f0 I� o v O — IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 0) 0 00 l0 �* N 0 c 0 I LM to a 0 M 0 dr. lz, Iq (Y) x L.0 e6 m _0 -a z < 0 0 a) CU z ED (D 3 .21 0- Umi pz �yr IL 5; LN L 'I" L) ujr. 2 ARI A kq/ ovoll. 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I .. . . . vi Y 1/401% �17 ran,V 0 Fj City of Santa Clarita Transit Development IPIlan uua� Il3r,por 1 Shadow Pines Blvd &Grand ifIoras Rd 2 Shadow Pines Blvd & Begonias Ln 3 Soledad Canyon Rd & Shadow Pines Blvd 4 Soledad Canyon Rd & Raquel Ln 5 Soledad Canyon Rd & Poppy Meadow St 6 Soledad Canyon Rd & Flowerpark Dr 7 Soledad Canyon Rd & Rue Entree 8 Soledad Canyon Rd & Oak Spring Canyon Rd 9 Soledad Canyon Rd & Kenroy Ave 10 Soledad Canyon Rd & Gailxy Ave 11 Soledad Canyon Rd & Anne Freda St 12 Soledad Canyon Rd & Deep Creek Dr 13 Soledad Canyon Rd & Canyon Country Prk 14 Soledad Canyon Rd & Galeton Rd 15 Soledad Canyon Rd & Solamint Rd 16 Soledad Canyon Rd & Sierra Hwy 17 Soledad Canyon Rd & Shangrila Dr 18 Soledad Canyon Rd & Homyr PI 19 Soledad Canyon Rd & Crossglade Ave 20 Soledad Canyon Rd & Whites Canyon Rd 21 Soledad Canyon Rd & Langside Ave 22 Soledad Canyon Rd & Rainbow GI Dr 23 RuetherAve & Golden Triangle Rd 24 Centre Point Pky & Ruether Ave 25 Soledad Canyon Rd & Wishbone Wy 26 Soledad Canyon Rd & Golden Oak Rd 27 Soledad Canyon Rd & Prima Way 28 Soledad Canyon Rd & Commuter Wy 29 Commuter Wy & Soledad Canyon Rd 30 Santa Clarita Metrolink 31 Commuter Wy & Soledad Canyon Rd 32 Soledad Canyon Rd & Bouquet Canyon Rd 33 Valencia Blvd & Cinema Dr 34 Magic Mountain Pky & Valencia Blvd 35 McBean Pky & Magic Mountain Pky 36 McBean Pky & Town Center Dr 37 McBean MRTC 38 McBean Pky & Valencia Blvd 39 McBean Pky & Del Monte Dr 40 McBean Pky & Gamble House Ct 41 McBean Pky & Arroyo Prk Dr 42 McBean Pky & Arroyo Prk Dr 43 McBean Pky 44 10rchard Village Rd & McBean Pky 45 jOrchard Village Rd & Mill Valley Rd IE::xhiibiiit 3.6.5 IRoute 6 Sitolp IlJsits 46 ®.11 PVillage OrchardRd & Wiley Canyon Rd 47 Orchard Village Rd &Avenida Ronada 48 Dalbey Dr & Avenida Balita 49 Dalbey Dr& Newhall Ave 50 Newhall Ave & 15th St 51 Newhall Ave & 14th St 52 Newhall Ave & 13th St 53 Newhall Ave & 11th St 54 Newhall Ave & 8th St 55 Market St & Walnut St 56 Railroad Ave & Market St 57 Railroad Ave & 8th St 58 Lyons Ave & Main St 59 Lyons Ave & Newhall Ave 60 Lyons Ave & Wayman St 61 Lyons Ave & Orchard Village Rd 62 Lyons Ave & Apple St 63 Lyons Ave & Peachland Ave 64 Lyons Ave & Avenida Entrana 65 Lyons Ave & De Wolfe Rd 66 Lyons Ave & Wiley Canyon Rd 67 Lyons Ave &Avenida Dorena 68 Chiquella Ln 69 The Old Rd & Chiquella Ln 70 The Old Rd & Pico Canyon Rd 71 The Old Rd & Constitution Ave 72 The Old Rd & Constitution Ave 73 The Old Rd & Constitution Ave 74 The Old Rd & Steinbeck Ave 75 The Old Rd & Steinbeck Ave 76 Stevenson Ranch Pky &The Old Rd 77 Stevenson Ranch Pky & Holmes PI 78 Hemingway Ave & Stevenson Ranch Pky 79 Hemingway Ave & Anderson Ln 80 Hemingway Ave & London PI 81 Kavenaugh Ln & Hemingway Ave 82 Kavenaugh Ln & Twain PI 83 Kavenaugh Ln & Bates PI 84 Kavenaugh Ln & Carroll Ln 85 Mallory Dr & Peacock PI 86 Mallory Dr & Waycott Wy 87 Faulkner Dr & Burke PI 88 Faulkner Dr & Forsythe Wy 89 Faulkner Dr & Thurber Wy "Iciclre & Assaidates, IIIiic, �� 2&19 OR City of Santa Clarita Transit Development IPIlan uua� Il3r,port Ip` 1 n W W W W I W W 4 ® W FaulknerDr&ThurberWy 2 FaulknerDr&Hood Wy 3 FaulknerDr&Christie Ct 4 Hemingway Ave & Wilde Ave 5 Poe Pky & Franklin Ln 6 Poe Pky & Whitman St 7 Poe Pky & Keats Ln 8 Stevenson Ranch Pky 9 Stevenson Ranch Pky & Chisom Ln 10 Stevenson Ranch Pky& Hemingway Ave 11 Stevenson Ranch Pky&SteinbeckAve 12 Stevenson Ranch Pky&The Old Rd 13 The Old Rd & Stevenson Ranch Pky 14 The Old Rd &SteinbeckAve 15 The Old Rd &SteinbeckAve 16 The Old Rd & Constitution Ave 17 The Old Rd & Pico Canyon Rd 18 The Old Rd & Sagecrest Cir 19 Chiquella Ln 20 Lyons Ave 21 Lyons Ave & Wiley Canyon Rd 22 Lyons Ave & Everett Dr 23 Lyons Ave & Peachland Ave 24 Lyons Ave & Avenida Rotella 25 Lyons Ave & Apple St 26 Lyons Ave & Valley St 27 Lyons Ave & Wayman St 28 Lyons Ave & Newhall Ave 29 Newhall Ave & 8th St 30 Market St&Walnut St 31 Railroad Ave & Market St 32 Railroad Ave & 8th St 33 Lyons Ave & Main St 34 Newhall Ave & 11th St 35 Newhall Ave & 13th St 36 Newhall Ave & 14th St 37 Newhall Ave & 15th St 38 Dalbey Dr & Newhall Ave 39 Dalbey Dr & Avenida Ignacio 40 Dalbey Dr & Orchard Village Rd 41 Orchard Village Rd & 16th St 42 Orchard Village Rd & Wiley Canyon Rd 43 Orchard Village Rd & Mill Valley Rd 44 McBean Pky&Avenida Navarre 45 McBean Pky & Arroyo Park Dr � W � m 46 McBean Pky & Gamble House Ct 47 McBean Pky & Del Monte Dr 48 McBean MRTC 49 McBean Pky 50 McBean Pky &Town Center Dr 51 Magic Mountain Pky &Theater Dr 52 Magic Mountain Pky & Carousel Ln 53 Magic Mountain Pky & Citrus Dr 54 Valencia Blvd & Magic Mountain Pky 55 Valencia Blvd &Cinema Dr 56 Soledad Canyon Rd & Bouquet Canyon Rd 57 Commuter Wy & Soledad Canyon Rd 58 Santa Clarita Metrolink 59 Commuter Wy & Soledad Canyon Rd 60 Soledad Canyon Rd & Commuter Wy 61 Soledad Canyon Rd & Prima Way 62 Soledad Canyon Rd & Golden Oak Rd 63 Golden Valley Rd & McKeon Dr 64 Centre Point Pky & Golden Valley Rd 65 Ruether Ave & Centre Point Pky 66 Soledad Canyon Rd & Ruether Ave 67 Soledad Canyon Rd & Rainbow Gln Dr 68 ISoleclad Canyon Rd & Langside Ave 69 Soledad Canyon Rd & Camp Plenty Rd 70 Soledad Canyon Rd & Whites Cyn 71 Soledad Canyon Rd & Crossglade Ave 72 Soledad Canyon Rd & Luther Dr 73 Soledad Canyon Rd &Shangrila Dr 74 Soledad Canyon Rd & Sierra Hwy 75 ISoleclad Canyon Rd &Solamint Rd 76 Soledad Canyon Rd & River Cir 77 Soledad Canyon Rd & Canyon Country Prk 78 Soledad Canyon Rd & Anne Freda St 79 Soledad Canyon Rd & Miss Grace Dr 80 Soledad Canyon Rd &Solon Ave 81 Soledad Canyon Rd & Kenroy Ave 82 Soledad Canyon Rd & Oak Spri ng Canyon Rd 83 Soledad Canyon Rd & Rue Entree 84 Soledad Canyon Rd & Flowerpark Dr 85 Soledad Canyon Rd & Poppy Meadow St 86 Soledad Canyon Rd & Raquel Ln 87 Shadow Pines Blvd & Soledad Canyon Rd 88 Begonias Ln & Shadow Pines Blvd 89 Shadow Pines Blvd & Grandifloras Rd City of Santa Clarita Transit Development (Phan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 6 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.48. Trips with the highest average peak loads for each day and direction are identified below. There were 17 individual trips which exhibited a load factor of at least 0.50, though none exceeded 0.70. Those trips are as follows: IE::xlhiibiit 3.6.7 Route 6 Tiriijps wiitlh (Load IFactoir at least 0.50 " May 16 a Inbound 2:15 p.m. -o� 0.69 May 11 Inbound 2:15 p.m. 0.64 May 3 Outbound 2:32 p.m. 0.61 April 27 Inbound 2:15 p.m. 0.60 April 23 Inbound 2:21 p.m. 0.58 April 25 Inbound 2:21 p.m. 0.58 April 11 Inbound 2:15 p.m. 0.58 April 26 Outbound 2:32 p.m. 0.54 April 25 Inbound 2:15 p.m. 0.53 May 18 Inbound 2:15 p.m. 0.53 May 14 Inbound 2:15 p.m. 0.52 May 2 Inbound 2:15 p.m. 0.52 April 18 Inbound 2:21 p.m. 0.52 May 16 Inbound 2:21 p.m. 0.52 April 26 Inbound 2:15 p.m. 0.51 May 4 Inbound 5:41 p.m. 0.50 April 30 Inbound 2:21 p.m. 0.50 rN o OO IP � rN o ri ri 0 0 0 0 0 a 0 0 08 r, 2 o LP d N d O Ln G 0 pp d LP mM2 0 ^ a m 0 �p d 0 ca &; a -1 2 0 &; ca O &;d N ci G c N � G 0 ca V ci G D ca 0 G m cd N ci G 0 m N N d Ln ci G N d Ln G � a ° LP 2 J j N d w N Ln 2 0 -i a O 0 -1 Q o Q m 0 m a o 0 m a m 0 06 Q o 0 op Q ti N 0 � a Ln o Q rN N 0 �6 Q L 0 �a 0 0 2 0 Lfl Q Ln a o N 0 a rN o OO IP � rN o 0 0 0 0 0 1Oo o 2 0 ai Q O m o a o a o li m 0 vi a li m 0 4 a O 0 4 d li M O M li m O N N M O I d � o O --I d rn � M 0 rN-I d U') cc N G 0 Q M 2 o Q N M 0 6i Q N M 0 66 Q N M 0 r:� a O N 0 r:� a rl o a N O 0 a li o 0 6; m a o 0 a o io m 0 vi a Q N I M i p d H L N O O O a u R LL •a O R O DM d J QJ M M QJ C; N � ON O 0 N 3 V1 NN O O I d 3 O � � O o a 7 QJ N m M � O Q O N C O Q rn � 0 o Q o O Q o 0 66 Q O O O O O O O O O O O O O O N O 00 l0 N O N O 00 l0 N O r4 r4 6 6 6 6 6 r4 r4 6 6 6 6 6 m O Qn Q m li 0 00 li O Ln N O ci O O i J i 0 O N i 0 n 0 Ln li 0 p(V O p 00 l.o (V O ri ri 6 6 6 6 6 Q N a � O p n m a l 0 p C6 � N d � O m � N d � O m 4 75 � N a O p 00 d li O rl p M O N a O m N N N d � O p N N a � O p 1:4 � rl 0 r,4 a m o � a N rl c C O a Ln N O 0 O a 00 a 0 p Ql m a ri 0 r-I p 00 2 m a O p(V O 00 w p (V O ri ri 6 6 6 6 6 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence On weekdays, schedule adherence on the inbound service (85.9 percent) is higher than that on the outbound service (78.5 percent). Unlike several other routes, weekday schedule adherence is higher than on Saturday or Sunday. On Saturday, schedule adherence on the outbound service (62.7 percent) is higher than that on the inbound service (57.5 percent). On Sunday, schedule adherence on the outbound service (79.8 percent) is higher than that on the inbound service (67.9 percent). The primary challenge for all days and directions is late trips. Schedule dh it nc Ibyturne-(point On weekdays, the outbound service saw its greatest schedule adherence at the MRTC (departures) (89.3 percent). The time -point with the lowest on -time performance was the Newhall Metrolink Station (62.9 percent). For the inbound service, schedule adherence was highest at the Santa Clarita Metrolink Station (100 percent) and lowest at Soledad Canyon Rd/Sierra Highway (80.6 percent). On Saturday, the outbound service had the best schedule adherence at Shadow Pines Blvd/Grandifloras Rd (75.6 percent). On -time performance was lowest at Soledad Canyon Rd/Whites Canyon Rd (51.2 percent). For the inbound service, the MRTC had the highest schedule adherence for departures (82 percent), while 75.6 percent of trips at Shadow Pines Blvd/Grandifloras Rd were late. However, the five- minute dwell time at the end of the inbound route is apparently sufficient for recovery, as only 24.4 percent of outbound trips departed late. On Sunday, Soledad Canyon Rd/Bouquet Canyon Rd had the highest schedule adherence (87.7 percent) on the outbound service. The Newhall Metrolink Station had the lowest on -time performance (70.2 percent). For the inbound service, departures from the MRTC again had the highest on -time performance (96.2 percent), while the Aquatic Center had the lowest (26.4 percent). Schedule adh it nc by turns of day On weekdays, outbound schedule adherence is highest during the PM Peak period (94.5 percent) and lowest during the Mid -day day -part (71.2 percent). For the inbound service, the Early AM day -part has the highest schedule adherence (97.2 percent), while the PM Peak period has the lowest (77.3 percent). On Saturday, outbound schedule adherence is highest during the AM Peak period (96.9 percent) and lowest during the Mid -day day -part (46 percent). Inbound schedule adherence is also highest during the AM Peak period (91.5 percent) and lowest during the PM Peak day -part (40.5 percent). On Sunday, outbound schedule adherence is highest during the AM Peak day -part (92.8 percent), though 211 all other day -parts have on -time performance between 75 and 80 percent. Inbound schedule adherence is 100 percent during the AM Peak period, but drops to 50.8 percent during the PM Peak day -part. "N1cicilre & Asaiidau es., III iic, I 20 E U') 00 Ln LU 00 m L Lur W4 ai J r-I A 00 Ql .6o J � O Y m = V m C,6 3 ol�011 o 0 0 0 0 0 0 0 0 00000000000 O m 00 I, l0 Ln�* M N r-I c-I 0 0 0 0 0 0 0 0 0 0 0 00000000000 O Q) 00 I- l0 U ) �* M N r-I d o2$ O 3 � -0 O � m � �oo _J v O y f6 = U U O 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O Q) 00 I- l0 Ul) �* M N r-I ol o 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O Q) 00 I- l0 U') �* M N r-I c-I 2 co N b0 O c 0 5 v O Y U i �oo _J v O y �6 = U i O 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O Q) 00 I- l0 Ul) �* M N r-I ol o 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O Q) 00 I- l0 U') �* M N r-I c-I 2 co N b0 O co 0 5 v O Y � 0 U i Q Ql Ln Ln E Q M Y O1 d d G ol o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O Ql 00 I- l0 Ln M N 'r-I c-I C E Ln 0 O1 E 0 1111111 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 m 00 I, l0 Ln �* M N r-I Q m Ln Ln E Q M Y O1 d d Q m Ln N Ql f6 G C E Ln 0 O1 E 0 iiiiiiiI Q Ql Ln Ln E Q M Y O1 D_ D_ E Q Ql Ln N E co co 2 E m Ln 00 E v o_ a 0 0 0 0 0 0 0 0 0 0 0 O O O O o 0 0 0 0 0 0 O m 00 I- lD Ln �* M N r-I t t O1 J IIIIIIIII o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O Ql 00 I, lD Ln M N i--I c-I Q m Ln Ln E Q M Y O1 D_ D_ E Q m Ln N E co co 2 E m Ln 00 E v o_ a t t O1 J IIIIIIII Q Ql Ln Ln E Q M Y 01 D_ D_ E Q Ql Ln N E co co 2 E m Ln 00 E v o_ a 0 0 0 0 0 0 0 0 0 0 0 O O O O o 0 0 0 0 0 0 O m 00 I- lD Ln �* M N r-I t t 01 J IIIIIIIII o a o 0 0 0 0 000 o O o r-I Q m Ln Ln E Q M Y 01 D_ D_ E Q m Ln N E co co 2 E m Ln 00 E v o_ a t t 01 J IIIIIIII City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.6.1.2 Route 6 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.6.1.3 Route 6 Overall Schedule Adherence Route 1 73.7% 87.9% 91.7% 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 an City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 7 serves the MRTC, Valencia Town Center, College of the Canyons, Six Flags Magic Mountain, The Old Road/Westridge Center, Kaiser Permanente, Santa Clarita Park, and Arroyo Seco Junior High School. Route 7 mirrors Route 3 for a good portion of its alignment, and both routes travel between Six Flags Magic Mountain and Seco Canyon. The routes diverge between Newhall Ranch Road/McBean Parkway and Copper Hill Road/Seco Canyon Road. Primary streets of operation include The Old Road, Valencia Boulevard, McBean Parkway, Newhall Ranch Road, Decoro Drive, and Copper Hill Drive. Route 7 interlines with Route 3 on each trip, providing what is essentially a single -seat ride throughout Saugus and Valencia. Inbound service is defined as that originating at Six Flags Magic Mountain and traveling to Seco Canyon Road and Tamarack Lane. Outbound service travels in the opposite direction. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip On weekdays, Route 7 outbound peaks twice: once in the morning at 7:59 a.m. (average of 20 riders per trip) and once in the afternoon at 3:05 p.m. (average of 17 riders per trip). The inbound service peaks just once at 10:42 a.m. with average ridership of 19 riders per trip. On both Saturday and Sunday, the outbound service begins with its highest ridership trip as the first trip of the day (7:59 a.m.), with average ridership of 25 and 18 riders, respectively. Saturday inbound service peaks later in the day at 1:31 p.m. with an average ridership of 13 riders. Sunday inbound service does not exhibit any true peaks, but reaches its maximum average riders per trip (eight riders) at three points during the day: 1:31 p.m., 4:21 p.m., and 5:48 p.m. Average ridership by turns of day On weekdays, the outbound service experiences its highest average ridership during the AM Peak day - part (average of 15 riders), after which average ridership drops across the balance of the day. The inbound service peaks during the Mid -day day -part, with an average of 11 riders. Both direction experience the same average ridership for trips during the Late PM day -part. On Saturday, the outbound service sees the most riders during the AM Peak period (average of 25 riders), while the inbound service sees similar numbers of riders across multiple day -parts. The Mid -day and PM Peak periods average eight riders per trip, the Late PM period averages seven riders per trip, and the AM Peak period averages six riders per trip. On Sunday, the outbound service experiences its greatest ridership during the AM Peak period (average of 18 riders) and the inbound service during the PM Peak period (average of eight riders). 1 00 U') In U') 0 U') 0 c;i m 1:4 U') r14 C6 0 Ict m Ln 0 Ln 0 Ln 0 Ln 0 m r14 0 0 m Ln 0 Ln 0 Ln 0 Ln 0 m r14 r14 r-I r-I U') In 00 Ln r14 In 0 O ai Ln C6 0 r14 r,j "" 41111116 Q. o M O N O Ln O u1 O a 00 a l� C d �n �n �n d O M d O M 0 M 0 N 0 Ln 0 Ln 0 2 M a O N r-I a N 0 a Q co d Un In Un C d O M 0 M 0 N 0 Ln 0 Ln 0 a d U Un C d N d N a 0 M a � O N r-I a M N O r-I a r-I Ql a M M 0 0 0 Ln 0 R* M N rr-I Q co Qj E 1L �v v J E CL s? Y 0) v a Ln a E to If Ol I? m LLn � N E Y Ln 0 U/ Ln d 00 Q lD �* N O w l0 I N O r-I r-I r-I —A p Q H T Q s aj v to c� OJ 9 Q f6 C 3 N aj 3 O w O Ln O In O N —A r-I O In o In o In o M N N r-I r-I E 1L �v v J E s? E I? Y 0) am)) u? a L�j a E Ol s? ? Ol o Ln � N E Y Ln fU U/ Ln d 00 Q `o E n v a v J E CL m E n Y 0) U/ LP d Ln a E mo If rn n rn to LP -0 N E m �o E Y � Io rn v LP a 00 a City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (lboardings) Iby s girn nt Two route segments account for the highest number of boardings each day, regardless of direction. The MRTC to McBean Pkwy/Newhall Ranch Rd segment saw the greatest number of boardings for weekday outbound and Saturday and Sunday inbound services. The Old Road/Silver Aspen Way to MRTC segment saw the greatest number of boardings for weekday inbound and Saturday and Sunday outbound services. Average boarding and allighting Iby stolp Beginning on page 10, bubble maps indicate the relative level of activity at each Route 7 bus stop, both inbound and outbound. Six Flags Magic Mountain and the MRTC are the two stops with the greatest level of activity for all days and directions. On weekdays, the outbound service also sees high activity at The Old Road/Silver Aspen Way and McBean Pkwy/Copper Hill Dr. The inbound service also sees high activity at Decoro Dr/Dickason Dr. On Saturday and Sunday, the data indicates McBean Pkwy (near the Valencia Town Center) as the location with the highest activity. However, as indicated in Route 4, this may be a data error, as we would expect to see that level of activity at the MRTC. o� txo00 m Y to V OC 0 m O O Q) 0 O to O Q T CL O O co OGGV C ¢...r Ci V 0 O I\ O p O ^ f0 N n:.' N IIWIIIIIIIIIIIIWIIII CL = — O- G/ 00 +0 v U ci Q O O O U 0 N I. J i s V > CO N � Or4 ? Q .O m Y N Ln a f6 qT c c C V 0)uco , U R � K V ci l0 CO U N V � CV O t Y a C N CL I Q V Ln K l0 j c-I O \o 0 Ln T 0 N t H CC O T ++ .E 3 N m Q -Mo : 0 N A L� cc Oh V) O O O O O O O O O O O 00 0 0 0 CPS Ovf �00 •> c-I c-I ci ci ci w Ln �T m CV -1 0 oZ% 0= 0 o� O O 0 o 3 Y � d m m O 0 O — o — V 2 N >_ p � T a 3 V a p N p m N O co V O N O p O 0 '6 = > = m i 00 m v °- o Q � o O > 0 Ln bb m m > s = > m o M O Z ; a m 0 M c c 0)u V m R L � 3 � ++ is c s m V N00 K cmc C � O t a C N CL N > O Lfl � T 0 v s H fC O a"' T V C m Q M O O O O O O Ln O Ln O Ln N oZ% o= O N p T � 3 Y � a m c m E am)mm m O 0 O O V 2 N p N T a 3 V a p i O p � O co V O N O p O 0 'O > = m O m = O a Q > 0 0 o O -0 v = p M w Il w M �T M N ci 0 C N K 6> (( 2= / \u % 22 j\ /\ 5\ \ƒ � \\� (/ 3a o co /2( E \®0 3 E +\0 Lo � 7/ ){/ § ~ z2/ ~«\ �a� m ~ M /\\ � /27 2 c 7 � Ln � \\ o aCL �\ o M >[ 2 \0 _ f * e ■ /�. - . y {/ /� o t \ § y § o § \ § / V g \ ~ 6> CL CL \ 0 /\ /\ i= )± \ - Z o ƒ0 ° \\0 co /}7 » w m �T m " _ o LM to a era M r- Q) 0 dr. x L.0 Al . ... ... ... 4k ro urflee WON` "w/L 1 "4' o" b a , r UP, t ka!`�;, Jr, . . .. . . . . . . (."' t ,---il ry) N YN "MR, U) z -a 13 j rc 0 0 0 0 z z 0 Ao wouw/�4, LL Lti 151 5 0 A LLI z 2 vw ju qN, M 1W �NA 12" )'Ovo UA/ Q —N, AL 0011� 6, jT 7 77 61 HP, Al -Am —'I'll . . .. . .. . . ... 000 wo o it ... . . .. . , art, P 1p g Z, Ma. 71 "g, 'M Iho% ry) N CL .2 3 0 0 fI it 0 0) U) 0 U) z 5:,", 0 0 0 tx", SC m 18 :.c Uj 1p, 06 0 aloeNj�?u uj 0 4 c uj 5'� Lr t LLJ RS 1k, 'U" z V U) 0 U) 'f 'Oqq�/, (Y/ % a """0001 01000 ... . . . ... A, WN, / pa, A rn Au, 4, 00011�� o Z, % Al "k m P, c am/ /V YN VIA, -a 13 0 0 % 0 0 z z 0 0 0 511 wouw/�4, wh t 151 'd Ali "q 0en 17 lr r. �' pop ,�� LD A,, All �NA 0 1/4", "AA/ J, . . . . . . . . . . ol 96" PJT Ph . . ... 'P ... . . .. . , Z, Ma. 71 Ills, "IF vo, 10-611111/am", nAW , u nook t 511 wu my Ism 74 RaRTOalfg 15 1=2 #k 4 OWN owe A 1101000 V/ ILI TA. 21 Of 'Now p, "N, N A 4� li.r) ry) N YN CL —a 13 0 0 % 0 0 z z 0 0 0 rg V, wh wouw/�4, Me Ali 0 :17 2, 2, ...... ... .. �NA In 0`1 0 4,L ol 00 oir� mid 0, 61 .. . ........ ... ... .. . , po/,/ T Il� fo, Ma. rk"Al, f), w yam", City of Santa Clarita Transit Development IPIlan uua� II3r,port @ m 1 Tamarack Ln & Lemon St 2 Seco Canyon Rd & Coral Wy 3 Seco Canyon Rd & Hazel St 4 Seco Canyon Rd & Banyan PI 5 Seco Canyon Rd 6 Copper Hill Dr & Nth Prk Dr 7 Copper Hill Dr & Medlar Dr 8 McBean Pky & Copper Hill Dr 9 McBean Pky & Gv House Dr 10 McBean Pky & Sunset Hills Dr 11 McBean Pky & Nth Prk Dr 12 McBean Pky & Skycrest Circle Dr 13 Decoro Dr & Sunny Creek Dr 14 Decoro Dr & Nth Dickason Dr 15 Decoro Dr & Copperstone Dr 16 Alta Vista Ave & Constellation Rd 17 Constellation Rd & Hercules St 18 Kelly Johnson Pky & Rye Canyon Lp 19 Kelly Johnson Pky & Aurora Dr 20 Newhall Ranch Rd & Rye Canyon Rd 21 Newhall Ranch Rd & Ave Tibbitts 22 McBean Pky & Newhall Ranch Rd 23 McBean Pky & Baywood Ln 24 McBean Pky & Bridgeport Ln 25 McBean Pky & Creekside Rd 26 McBean Pky & Magic Mountain Pky 27 McBean Pky & Town Center Dr 28 McBean MRTC 29 Valencia Blvd & Goldcrest Dr 30 Valencia Blvd 31 The Old Rd &Silver Aspen Wy 32 The Old Rd & Magic Mountain Pky 33 Magic Mountain Pky &The Old Rd 34 Magic Mountain Pky (Six Flags) IE::xlhibift 3.7.5 IRoute .7 Stop Il..iists iiiiiiiiiiiiiiiiiiiiiillillillillillillilli11111111111 @ @ @m 1 11, W @ W W I W @ @ Magic Mountain Pky (Six Flags) 2 Magic Mountain Pky &The Old Rd 3 The Old Rd &Silver Aspen Wy 4 Valencia Blvd & Rockwell Canyon Rd 5 Valencia Blvd & Goldcrest Dr 6 McBean MRTC 7 McBean Pky 8 McBean Pky & Town Center Dr 9 McBean Pky & Creekside Rd 10 McBean Pky & Bridgeport Ln 11 McBean Pky & Baywood Ln 12 Newhall Ranch Rd & Baywood Ln 13 Newhall Ranch Rd 14 Copper Hill Dr & Kelly Johnson Pky 15 Alta Vista Ave & Constellation Rd 16 Constellation Rd & Hercules St 17 Kelly Johnson Pky & Rye Canyon Lp 18 Kelly Johnson Pky & Aurora Dr 19 Decoro Dr & Copper Hill Dr 20 Decoro Dr & Alta Vista Ave 21 Decoro Dr & Nth Dickason Dr 22 Decoro Dr & Sunny Creek Dr 23 McBean Pky & Decoro Dr 24 McBean Pky & Summerhill Ln 25 McBean Pky & Skycrest Circle Dr 26 McBean Pky & Nth Prk Dr 27 McBean Pky & Sunset Hills Dr 28 McBean Pky & Gv House Dr 29 Copper Hill Dr & Calex Dr 30 Copper Hill Dr & Medlar Dr 31 Copper Hill Dr & Nth Prk Dr 32 Copper Hill Dr & Sycamore Creek Dr 33 Seco Canyon Rd 34 Seco Canyon Rd & Banyan PI 35 Hazel St & Seco Canyon Rd 36 Hazel St 37 Tamarack Ln & Lemon St City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 7 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.27. Trips with the highest average peak loads for each day and direction are identified below. There were no individual trips which exhibited a load factor of at least 0.50. 66 Ql 75 O U') 0 U') 0d CL q 0 0 0 M LL. c U') c CR m M 0 75 m QJ to M > ti O 75 < 0 QJ rml 75 0 0 0 0 0 0 0 r14 0 00 �.o r14 0 0 0 I= 0 0 0 0 0 0 0 r14 0 w �.o r14 0 m li 0 0 0 0 0 0 0 0 r14 0 00 �.o r14 0 r4 r4 6 6 6 6 6 rl rl m a- 0 vi M 0 M > M M m 0 0 7 < O r,4 D R5: 0 m < 0 ai D M Ln 0 0 0 0 0 0 0 r14 0 00 r14 0 r4 r4 6 0 0 6 6 Q. Ln O 2 n a � D n a D Lr) O 0 O m n a D U') Z; 0 m 2 O Q o r(V 0 r(V O 000 l.0 O Q 2 w D_ ID r-I M a O O N r-I m Q O N O 15: 0 r-I Ln o Q o Ol o Q o m Ln O 00 O O City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 7's weekday outbound service exhibits better overall schedule adherence (78.3 percent) than the inbound service (72.7 percent). On Saturday, schedule adherence improves, with both services operating at approximately 83 to 84 percent. On Sunday, schedule adherence improves slightly, with 84.3 percent of outbound trips and 84.9 percent of inbound trips on -time. Schedule adherence for Route 7 was reviewed using the data provided by the City, which calculates only the deviation from the scheduled departure time from the MRTC (not the arrival time). Given the high incidence of early inbound departures from the MRTC, on -time performance at the MRTC was examined more closely. With respect to the inbound service, nearly all trips traveling to the MRTC on weekdays arrived on time. However, the scheduled layover is just three minutes, which appears to result in the majority of drivers ignoring it all together. Nearly 87 percent of the inbound weekday departures from the MRTC departed early. On Saturday and Sunday, all departures from the MRTC departed prior to the published schedule. It should also be noted that a closer look at outbound early departures seemed to be concentrated at McBean Pkwy, rather than at the MRTC. This is consistent with the data issue noted in conjunction with the bubble maps. However, while that bus stop appears as a time -point in the data, it does not have both published arrival and departure times associated with it. Therefore, that stop is being evaluated against the arrival time, rather than the departure time, and some of the "early" designations appear to be in error. Reconciliation of this issue will require further analysis of data as produced by the City's onboard data platform. Schedule dh rr nc by t6irn -(point On weekdays, outbound service had the highest schedule adherence at Magic Mountain Pkwy (Six Flags) (95.5 percent). The lowest was at Alta Vista Rd/Constellation Blvd (57.8 percent). Late trips were the primary issue, though some early departures were noted. The inbound service had its highest schedule adherence at The Old Rd/Silver Aspen Wy (94 percent) and lowest at the MRTC (13.3 percent). Early departures from the MRTC were a significant concern, as discussed above. However, despite the early departures from the MRTC, Newhall Ranch Rd/McBean Pkwy (the next time -point) experienced 41 percent late trips. This indicates there may not be sufficient time in the schedule for that segment, and may explain why drivers do not dwell at the MRTC. On Saturday, outbound service had the highest schedule adherence at the MRTC and Magic Mountain Pkwy (Six Flags) (100 percent of observed trips), and the lowest at The Old Rd/Silver Aspen Wy (70 241 percent). The primary issue at this time -point is early departures. The inbound service had 100-percent "N1cicilre & Asaiidau es., III iic, I 20 City of Santa Clarita Transit Development IPIlan uuai Il3r,port on -time performance for observed trips at multiple time -points. However, the MRTC had zero percent of trips on -time, as 100 percent departed early (as discussed above). On Sunday, the outbound service had its highest schedule adherence at Magic Mountain Pkwy (Six Flags) (100 percent of observed trips) and its lowest at Alta Vista Rd/Constellation Blvd (62.5 percent). Late trips were the primary issue. As on Saturday, the inbound service the MRTC saw zero percent of trips on -time, as 100 percent departed early. All other time -points had on -time performance of 95 percent or greater. Schedulle adherenceby turns of day On weekdays, outbound schedule adherence is highest during the Late PM period (87.9 percent) and lowest during the PM Peak day -part (54.8 percent). For the inbound service, schedule adherence is highest in the Early AM period (99.3 percent), though that day -part consists of only one trip. Late PM sees the next -highest schedule adherence (80 percent). As with the outbound service, the PM Peak day - part has the lowest on -time performance (62.9 percent). Early trips are experienced across all day - parts. On Saturday, outbound schedule adherence is highest during the AM Peak day -part (100 percent of observed trips) and lowest during the PM Peak period (84.1 percent). For the inbound service, schedule adherence is highest during the AM Peak and Late PM day -parts (87.5 percent each), and lowest during the PM Peak period (80 percent). Early trips are the primary issue for the inbound service during all day - parts. On Sunday, the outbound service has its highest schedule adherence during the Late PM day -part (100 percent of observed trips) and lowest during the PM Peak period (66.7 percent), where late trips are the issue. The Sunday inbound service is very similar to the Saturday inbound service, with early trips the primary issue across all day -parts. On -time performance for the Sunday inbound service ranges from 87.5 percent (AM Peak) to 82.5 percent (Late PM), gradually eroding across the service day. Q) u u O 0 LU 6 E M LU -j I r j M 5 00 o Ln J � A V N E O Q N U H m E f6 o 0 0 0 0 O 00 l0 � O O -A 0 0 0 0 0 0 O 00 l0 � O O r-I co J++ Y � U O E E J f6 co Y d O L C O a) a) m Q cU G L O = L L O N U Q a) Q O U \ C O 2 Q U t U C d f6 f6CO U U N Z � U 75 0 a" v m E f6 0 0 0 0 0 0 0 000 � o 0 0 r-I C O Q OJ E a1 u C p i OJ s Q a1 3 aj u u N T co 3 m N C 3 O C n OJ 3 O w 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 m 00 I, l0 Ln� M N r-I T L Q U 75 m E f6 0 0 0 0 0 0 0 0 0 0 0 00000000000 O Ql 00 I- l0 Ul) �* M N r-I 0 0 0 0 0 0 O 00 +.O O O -A 0o co Y � d O C Q m Ln In + E � Q T M L Y LL d d O t iD t v ra _ J E Q m Ln E � O p� + T v E 0 O O iiiiiiiI ol o 0 0 0 0 O 00 � O O c-I 0 0 0 0 0 0 O 00 +.o O O r-I Q m Ln Ln E Q (17 C f6 E 41 + ca O G � L W E Q m Ln N E t E 1O � t Ql N cam_ G _ C E Ln to O Ln a) 00 E E O Y co N a I Q Ql Ln Ln E Q M Y N d d E Q Ql Ln N E co co 2 0 0 0 0 0 0 0 0 0 0 0 00 00 0 o 0 Ln 0 0 0 0 0 t t N J C E Ln O t N E C 0 1111111 0 0 0 0 0 0 0 000 �0o o 0 0 Q m Ln Ln Q M Y N d d Q m Ln N E m m m 0 a 2 E m Ln 00 E co v a a t t N J Q Ql E Ln Ln E + Q M L LU Y w � IIIIIIII a a � v _ J Q Ql Ln N '—E E u? O co E 0 1111111 0 0 0 0 0 0 0 000 �.0o 0 0 0 0 0 0 0 0 0 0 000 �0o 0 0 Q Ol E Ln Ln E + Q M L LU Y w � IIIIIIII a a � v _ J Q m Ln N '—E E u? 0 co E 0 iiiiiiiI City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.7.1.1. Route .7 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.7.1.2 Route .7 Overall Schedule Adherence Route 1 o 73.7% = 87.9% =� 91.7% INIINN 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 83.4% 84.6% 76.9% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 am City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 12 serves the McBean Regional Transit Center, Valencia Town Center, Valencia Library and Courthouse, Newhall Library, Newhall Metrolink Station, Newhall Community Center, William S. Hart Park, Via Princessa Metrolink Station, Sierra Vista Junior High School, Canyon High School, Canyon Country Community Center, Canyon Country Library, Whites Canyon, and Plum Canyon. The route travels between Canyon Country and the MRTC via Newhall. Primary streets of operation include Valencia Boulevard, Bouquet Canyon Road, Railroad Avenue, Newhall Avenue, Sierra Highway, Soledad Canyon Road, Whites Canyon Road, and Heller Circle. Outbound service is defined as that originating at Heller Circle and Maitland Lane in Plum Canyon and traveling to the McBean Regional Transit Center. Inbound service travels in the opposite direction. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip On weekdays, outbound ridership peaks at 3:06 p.m. with an average of 101 riders per trip. A two smaller morning peaks occur at 6:37 a.m. and 7:00 a.m. (with an average of 68 and 72 riders, respectively). There is a similar pattern for the inbound service. Ridership peaks at 3:00 p.m. with an average of 73 riders per trip, with a smaller peak at 6:37 a.m. (average of 59 riders per trip). On Saturday, outbound ridership peaks during the first trip of the day (6:38 a.m.) with an average of 37 riders per trip. Ridership gradually erodes across the service day. Average ridership per trip generally remains between 20 and 30 from 7:33 a.m. to 1:35 p.m.; between 10 and 20 from 1:59 p.m. to 6:36 p.m., and ten or below after 7:00 p.m. Inbound ridership peaks at 12:44 p.m. with an average of 34 riders per trip. It peaks again at 5:20 p.m. with an average of 33 riders per trip. On Sunday, as on Saturday, outbound ridership peaks during the first trip of the day (7:08 a.m.) with an average of 32 riders per trip. A second peak occurs at 1:35 p.m., with an average of 27 riders per trip. Average ridership remains between approximately 10 and 20 riders per trip across the majority of the service day. Inbound service peaks late in the day (6:17 p.m.) with an average of 41 riders per trip. Average ridership per trip ranges from approximately 10 to 20 until around 4:00 p.m., when average ridership goes up. Average ridership by turns of day On weekdays, outbound ridership is greatest during the AM Peak and PM Peak day -parts (average of 47 riders per trip each). Inbound ridership is greatest during the PM Peak period, with an average of 46 riders per trip. On Saturday, outbound ridership is greatest during the AM Peak period (average of 28 riders per trip). Inbound ridership is greatest during the PM Peak day -part (average of 27 riders per trip). "N 1 ci ci Ire & Assaidates, III iic, �� 20 � ''js) am City of Santa Clarita Transit Development IPIlan uuai Il3r,irort On Sunday, outbound ridership is greatest during the AM Peak and Mid -day periods (average of 21 riders per trip each). Inbound ridership is greatest during the PM Peak and Late PM day -parts (average of 24 and 23 riders per trip, respectively). § E W E S\ e \ E E S & 3 e e Q. H a t 0 bb R a a M M 0 3 0 N a 3 0 oc 00 m 00 0 N 00 00 N m m r, m O 00 00 � o O O r14r-I r-I m m m 0 N Ln N W N 0, N r-I, N m 00 O 00 00 � o O O r14r-I r-I a do.. d 9�9 '19 Q1 o� 1a. GG S � N mil- �?r S as, �. 00 °O I-. ado sl > am 9?F a o 16s� �d ai 6�� OC Q1 r-I b o6, m 00 S`rl �o 61° Nr �a v3i 00 o� 190. 3 0 00 3 OC / `.o l <:�- l?i6 of N b 16 9 b 00 CC OI oN oN 0 O. o 000 �00 0 0 N m 00 m 0 00 00 � o 0 0 L O E Q (� L C � d J E Q m E Q Y � dLn Ln d E Q Ln 2 N 2 E a m W G o In o In o In o M N N r-I r-I o In o In o In o M N N r-I r-I L O E Q (� L C � d J E Q M E Q Y � N Ln d d E E Q a, Ln � N 72 E E a) a). Ln a 00 75 a O E CL (� L C d J E Q m E Q Y � N Ln d Ln 75 a E 1 Q1 a m Ln � N E E co � N Ln d 00 a City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (Iboardin s) by segment On weekdays, the outbound service saw the greatest number of boardings within the Heller Circle/Maitland Ln to Soledad Canyon/Whites Canyon and Soledad Canyon/Sierra Hwy to Sierra Hwy/Friendly Valley Pkwy route segments. The inbound service saw the greatest number of boardings within the Railroad Ave/Sixth Street to MRTC route segment. On Saturday, the Soledad Canyon/Whites Canyon to Soledad Canyon/Sierra Hwy segment had the greatest number of boardings by far. The inbound service saw the greatest number of boardings within the Railroad Ave/Sixth Street to MRTC route segment. On Sunday, outbound boardings were spread fairly evenly across multiple segments, with Heller Circle/Maitland Ln to Soledad Canyon/Whites Canyon and Soledad Canyon/Sierra Hwy to Sierra Hwy/Friendly Valley Pkwy route segments slightly higher than the others. The inbound service saw the greatest number of boardings within the Railroad Ave/61" Street to MRTC route segment. Average boarding and allightfing by stop Beginning on page 11, bubble maps indicate the relative level of activity at each Route 12 bus stop, both inbound and outbound. The MRTC is one of the highest -activity stops for both directions on all days of the week. On weekdays, other high -activity stops for the outbound service include Sierra Hwy/Canyon Park Blvd and the Newhall Metrolink Station. For the inbound service, high -activity stops also include Railroad Ave/61" Street, Sierra Hwy/Golden Valley Rd, Sierra Hwy/Canyon Park Blvd, and Soledad Canyon/Sierra Hwy. On Saturday and Sunday, outbound activity is greatest at the MRTC and the Newhall Metrolink Station. Inbound activity is greatest at the MRTC, Railroad Ave/61" Street, and Soledad Canyon/Sierra Hwy. There is also significant inbound activity at Whites Canyon/Soledad Canyon on Sunday. X.... H Y Ln rl o m R m o L 0 t 3 o R' z n m :'.a z n �.., 0 � n t0 V G s t ¢ N > K Ol O � rn o z17) .�� E v ¢ O L o n PX CA 00 E oNo z v o y m Tz z 3CA Z n ..nr... to O > N � _T — O m LL 3 z u O p t op m = v=a O a o " 3 z0) IIIIIII a p Ta T> +R' m m O m = v=¢ O N R v> v i i in in O N T Y 3 N U R Ln LL Y \ LL C + V = LL Y O O _6 10 '6 \ LL a O O T v T Ln !LnUm v v 3 v � x = Ln c p T 3 + p T V + O V >, V m ._vv L, IIIIIIIIIIIII V Vx rl N s p L IIIIIIIIIIIIIII -O V -O c� N ° * m v .° v O t O \ J O O U p s n m -O U n v .� M IIIIIIIIIIIII Ol x p t V W IIIIIIIIIIIII N V m III = . O t N to O O O O O O O O O O O O c V O O O O O O O O 00 to O O O O O O O O O O O m w Il w m qT m O W W qT N O Z )\ $ )a zz > � § � /%_ ƒ_7 {} Q 2 §& � E bb � \}) m z!y � ° \\s M (�\ 0ca ° 4a < m -o 2 \ƒ} � )j q - ■ k 77,ƒt a & m mo o o -o m � �\\ o 8 8 8 8 8 8° ° \ ° \ / 3 « � � < � � 9gQ@""-i-i m /a o \� z� > » \ \2 Z {bb # E � \}0 � \ z Ln /\\ M \�� 2 M ®/> J - # \/z » ~(\ k § �ƒ R ƒƒ}_ 0 \ ~ \ >\/ _ r 0\\ \\\ - 3 -0 0 0 0 0 8§ 8 8 8 8\° 3 _ % _ w qT m \\ �0 � \5 z < � � }) o - # \\\ ° 2) /J CgJ � oC ~ \/\ o f o >\/ r'4 \\\ � \j\ ~ \\\ ) S = W � r4 o \ 41111116 k.0 r,j "" 41111116 r L �fk D M, 4", F- Lf 0 rt e�, 09;YW Ig" ICAII rO . .. .......... ��8 no A6 $0,0000,00 u I,rruN CL 13 73 0 0 tm 77 aCL 0 21 0 w 0 cr qi Sj A I o ry) kD r,j "" 41111116 z 'Ah, 1111F 6 X, uaw C LL u" v) to AM11 Pi) 77) . . . . . . . LU '0 Lu CL Lli . . . . .. .... M G4e I t)y "Al A lk 0 u 151 �y LU IT" Vfk�o Cj� �j 4, )w If CN u (1) i b 4 0 t JS J, IC `6 111tiY 0 IS "y "', q 0 0 1�3 AG w w A CA H. 3 0,00"000 p ILI! 2 .2 73 w ruummmu o o 000 kD r,j "" 41111116 0 z J, Rfv"O gg /um, , Mg, LAI G �l /l/ I I " I �3, '114 Ik If Z) IX E" lu U rw= 4/ 00 �j .......................... G41., 2 Q Yn W -j t ri, . . .. . . . ... . . . . . ri 0, fill M, yw V > o o AI a) (u 0000 clj ol'o Y 3Ilk 0 o o ill 000 If) k.0 r,j "" 41111116 kD kD r,j "" 41111116 1�111 kD r,j "" 41111116 IR'N � 1 f NY z n", Ila, All 14 LL rw to LU Af LwLj CL Lli o�- W1, W'' 0 u KE W'y 71 tmo (Jj� flj u U 1p, rfi Ifl era r 110 o � AG w w cA clj o o ',000000 City of Santa Clarita Transit Development Plain uua� Il3r,port 1 ix. � 0 Heller Cir &Maitland Ln 2 Whites Canyon Rd & Ashboro Dr 3 Whites Canyon Rd & Steinway St 4 Whites Canyon Rd & Canyon Crest Dr 5 Whites Canyon Rd & Canyon Crest Dr 6 Whites Canyon Rd & Nadal St 7 Whites Canyon Rd & Ranier St 8 Whites Canyon Rd & Delight St 9 Whites Canyon Rd & Pleasantdale St 10 Whites Canyon Rd & Stillmore St 11 Soledad Canyon Rd & Whites Cyn 12 Soledad Canyon Rd & Crossglade Ave 13 Soledad Canyon Rd & Luther Dr 14 Soledad Canyon Rd & Shangrila Dr 15 Sierra Hwy & Soledad Canyon Rd 16 Sierra Hwy & Canyon Prk Blvd 17 Sierra Hwy & Flying Tiger Dr 18 Via Princessa & Weyerhaeuser Wy 19 Sierra Hwy & Vista Del Canon 20 Sierra Hwy & Whispering Leaves Dr 21 Sierra Hwy & Friendly Valley Pky 22 ISierra Hwy & Rainbow Gln Dr 23 Sierra Hwy & Golden Valley Rd 24 Sierra Hwy & Placerita Canyon Rd 25 Sierra Hwy & Dockweiler Dr 26 Newhall Ave & Sierra Hwy 27 Newhall Ave &Judah Ln 28 Newhall Ave & Valle Del Oro 29 Newhall Ave & Carl Ct 30 Newhall Ave & Pine St 31 Railroad Ave & 5th St 32 Railroad Ave & Market St 33 Railroad Ave & 8th St 34 Railroad Ave & 13th St 35 Railroad Ave & 15th St 36 Railroad Ave & Oak Ridge Dr 37 Railroad Ave & Drayton St 38 Magic Mountain Pky & Bouquet Canyon Rd 39 Valencia Blvd & Magic Mountain Pky 40 Valencia Blvd & Citrus Dr 41 McBean MRTC IE::xlhibiiit 3.8.5 Route 1.2 Sitolp Il..iisits 1 McBean MRTC 2 Valencia Blvd 3 Valencia Blvd & Citrus Dr 4 Magic Mountain Pky & Valencia Blvd 5 Railroad Ave & Bouquet Canyon Rd 6 Railroad Ave & Drayton St 7 Railroad Ave & Oak Ridge Dr 8 Railroad Ave & 15th St 9 Railroad Ave & 13th St 10 Railroad Ave & 6th St 11 Newhall Ave & Pine St 12 Newhall Ave & Carl Ct 13 Newhall Ave & Silverado 14 Newhall Ave & Meadow Ridge Dr 15 Sierra Hwy & Newhall Ave 16 Sierra Hwy & Dockweiler Dr 17 Sierra Hwy & Placerita Canyon Rd 18 Sierra Hwy & Golden Valley Rd 19 Sierra Hwy & Rainbow Gln Dr 20 Sierra Hwy & Friendly Valley Pky 21 Sierra Hwy & Whispering Leaves Dr 22 Sierra Hwy & Vista Del Canon 23 Via Princessa & Weyerhaeuser Wy 24 Sierra Hwy & Via Princessa 25 Sierra Hwy & Flying Tiger Dr 26 Sierra Hwy & Canyon Prk Blvd 27 Soledad Canyon Rd & Sierra Hwy 28 Soledad Canyon Rd &Shangrila Dr 29 Soledad Canyon Rd & Homyr PI 30 Soledad Canyon Rd & Crossglade Ave 31 Whites Canyon Rd & Soledad Canyon Rd 32 Whites Canyon Rd & Stillmore St 33 Whites Canyon Rd & Pleasantdale St 34 Whites Canyon Rd & Delight St 35 Whites Canyon Rd & Ranier St 36 Whites Canyon Rd & Nadal St 37 Whites Canyon Rd & Canyon Crest Dr 38 Whites Canyon Rd & Canyon Crest Dr 39 Whites Canyon Rd & Wildwind Rd 40 lWhites Canyon Rd & Steinway St 41 Plum Canyon Rd & White Canyon Rd 42 Plum Canyon Rd & La Madrid Dr 43 Plum Canyon Rd & HellerCir 44 Heller Cir& Edgehurst Ln 45 Heller Cir& Maitland Ln City of Santa Clarita Transit Development (Phan uuai Il3r,por Average Ilod fctoir by trip Most inbound and outbound trips on Route 12 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.63. Trips with the highest average peak loads for each day and direction are identified below. There were 106 individual trips which exhibited a load factor of at least 0.50. Of those, 13 exhibited a load factor greater than 0.70, with one trip reaching a load factor of 0.89. Those trips are as follows: IE::xlhiibiit 3.8. B Route 1.2 Tiriijps with (Load IFactoir at least 0.50 " April 30 a Inbound 2:11 p.m. -o� 0.89 April 26 Outbound 3:06 p.m. 0.88 May 16 Outbound 2:25 p.m. 0.80 April 10 Outbound 7:00 a.m. 0.79 April 26 Outbound 7:00 a.m. 0.77 April 16 Inbound 3:00 p.m. 0.76 April 10 Outbound 3:06 p.m. 0.76 April 25 Outbound 3:06 p.m. 0.74 May 14 Outbound 3:06 p.m. 0.74 April 27 Outbound 3:06 p.m. 0.71 May 3 Outbound 3:06 p.m. 0.71 April 19 Outbound 3:06 p.m. 0.70 April 18 Outbound 3:06 p.m. 0.70 April 18 Outbound 6:37 a.m. 0.69 May 1 Outbound 7:00 a.m. 0.68 April 12 Outbound 7:00 a.m. 0.68 May 1 Inbound 3:28 p.m. 0.68 April 18 Outbound 7:00 a.m. 0.68 May 8 Outbound 3:06 p.m. .067 May 16 Outbound 7:00 a.m. 0.67 May 15 Outbound 3:06 p.m. 0.67 May 9 Outbound 2:25 p.m. 0.67 May 15 Outbound 7:00 a.m. 0.66 April 16 Outbound 6:37 a.m. 0.65 April 9 Outbound 3:06 p.m. 0.65 "N1cicilre & A w''iwaidI dues, IIIiic, �� 2&19 City of Santa Clarita Transit Development IPIlan uuai Il3r,po rt " May 9 a Inbound 3:00 p.m. -o. 0.65 April 24 Outbound 6:37 a.m. 0.65 April 16 Outbound 7:00 a.m. 0.65 April 13 Outbound 3:06 p.m. 0.65 May 10 Outbound 3:06 p.m. 0.64 April 19 Outbound 6:37 a.m. 0.64 April 9 Outbound 6:37 a.m. 0.64 May 7 Outbound 7:00 a.m. 0.64 April 23 Outbound 3:23 p.m. 0.63 May 2 Outbound 3:06 p.m. 0.63 May 2 Outbound 2:25 p.m. 0.63 April 17 Outbound 3:06 p.m. 0.63 April 11 Inbound 4:11 p.m. 0.63 April 12 Outbound 3:06 p.m. 0.62 May 8 Outbound 7:00 a.m. 0.62 April 18 Outbound 2:25 p.m. 0.62 May 11 Outbound 3:06 p.m. 0.62 May 9 Outbound 7:00 a.m. 0.62 May 4 Outbound 3:06 p.m. 0.62 May 1 Outbound 3:06 p.m. 0.62 May 3 Outbound 7:00 a.m. 0.61 May 11 Outbound 9:59 a.m. 0.61 May 15 Inbound 3:00 p.m. 0.61 May 1 Outbound 6:37 a.m. 0.61 April 10 Outbound 6:37 a.m. 0.61 April 30 Outbound 3:23 p.m. 0.61 April 24 Outbound 3:06 p.m. 0.60 May 2 Outbound 7:00 a.m. 0.60 May 10 Outbound 7:00 a.m. 0.59 April 17 Inbound 4:11 p.m. 0.59 May 17 Outbound 3:06 p.m. 0.59 May 14 Outbound 6:37 a.m. 0.58 May 1 Inbound 3:00 p.m. 0.58 April 27 Outbound 2:25 p.m. 0.58 April 24 Inbound 3:28 p.m. 0.58 April 17 Outbound 7:00 a.m. 0.56 May 17 Outbound 7:00 a.m. 0.56 May 16 Outbound 3:06 p.m. 0.56 May 8 Outbound 6:07 a.m. 0.56 April 10 Outbound 3:23 p.m. 0.56 May 18 Inbound 3:00 p.m. 0.56 May 15 Outbound 6:07 a.m. 0.55 April 18 Inbound 6:08 p.m. 0.55 "kiiclire & Assaidates, IIIiic, �� 2&19 City of Santa Clarita Transit Development IPIlan uuai Il3r,port " May 18 a Outbound 6:37 a.m. -o. 0.55 May 3 Outbound 6:07 a.m. 0.55 April 10 Inbound 3:00 p.m. 0.55 May 7 Inbound 3:28 p.m. 0.55 April 20 Outbound 3:06 p.m. 0.55 May 7 Outbound 3:06 p.m. 0.55 May 11 Outbound 3:23 p.m. 0.54 April 25 Outbound 7:00 a.m. 0.54 April 9 Inbound 3:00 p.m. 0.54 April 25 Outbound 2:25 p.m. 0.54 April 17 Outbound 6:07 a.m. 0.54 April 19 Outbound 7:00 a.m. 0.53 May 10 Inbound 3:28 p.m. 0.53 May 15 Outbound 6:37 a.m. 0.53 May 8 Outbound 7:32 a.m. 0.53 April 15 Outbound 4:45 p.m. 0.53 May 11 Outbound 7:32 a.m. 0.52 May 9 Outbound 6:07 a.m. 0.52 April 26 Outbound 6:07 a.m. 0.52 April 17 Outbound 3:23 p.m. 0.52 May 14 Inbound 3:00 p.m. 0.52 April 10 Inbound 3:28 p.m. 052 April 20 Inbound 8:45 a.m. 0.51 May 16 Inbound 2:11 p.m. 0.51 May 10 Outbound 6:07 a.m. 0.51 May 15 Outbound 3:23 p.m. 0.51 April 17 Inbound 3:28 p.m. 0.51 May 8 Inbound 6:08 p.m. 0.51 May 14 Outbound 3:23 p.m. 0.51 April 15 Inbound 6:17 p.m. 0.51 May 15 Inbound 4:11 p.m. 0.50 May 9 Outbound 6:37 a.m. 0.50 April 30 Outbound 1:14 p.m. 0.50 May 17 Outbound 6:07 a.m. 0.50 April 30 Outbound 3:06 p.m. 0.50 April 12 Outbound 6:07 a.m. 0.50 May 16 Inbound 3:28 p.m. 0.50 May 7 Inbound 6:37 a.m. 0.50 CL � � / k M 0 � 2 � R M § f k 2 k q k 2 / \ E S 9 3 / a d d e d � � 2 M LL. 0 M 2 � R M § f k k q k 2 3 E E E& 3 E Q Q a a a a a Ln li Ln li N ci 0 0 O Ln 0 O N 0 Ln li 00 li N 0 00 li N N 0 G) 0 00 li O N 0 00 0 N 0 r(V O 0000 l.o r(V O ri ri o 0 0 0 0 Ln li 0 0 0 rn li 0 N a O 00 0 O N O N , O 0 O N 0 0 I� 00 0 N ri 0 rn 0° Ln ri Ln 0 m r(V O 0000 l.o r(V O ri ri o 0 0 0 0 n O N li O 00 li O m N O ci O N I O Ln li O m N O Ln li O n li O N N 0 N O O N q O O a O N li 0 0, oo 00 � N oo N ri ri o 0 0 0 0 o 2 m 2 Ln � M2 Ln Ln O OLn 2 N 2 Ln 2 N d N 2 N d Ln G 'l-i a m 2 c-i a- m 00 m � N d 00 O N d qt 7t ci Q N cI g ci Q n 7t g O Q i n ci 0 Q i m 2 Q N 2 Q L1n 2 00 Q N 2 66 Q o 2 66 Q m 2 Q o 2 Q Ln m 0 rn 0 N N O N O O N O 00 li O m 0 O 0 O Ln O m li 0 o � o N o 00 N o ri ri o 0 0 0 0 o� 0� m � o ZY 2 Li d O Lfl � O Ln Ln N Ln G N � Ln N � o N � m o 7 N Q N i Q n Q n Q m Ln 0 Q N O Q � cc Ln G m Q N m Q o 2 m Q m 66 a o 66 Q m� Q City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 12's weekday inbound service exhibits significantly better overall schedule adherence (87.8 percent) than the outbound service (79.7 percent). On Saturday, schedule adherence improves significantly for the outbound service (87.2 percent) and modestly for the inbound service (89.8 percent). On Sunday, schedule adherence improves further for both directions, with 92 percent of outbound trips and 93.1 percent of inbound trips on -time. Schedulle adherenceIby t6irn -(point Late departures were the primary concern for both outbound and inbound services throughout the route. On weekday outbound service, the MRTC had the highest on -time performance (86.5 percent), while the Via Princessa Metrolink Station experienced late departures for all observed trips. Aside from that time -point, schedule adherence was lowest at Sierra Hwy/Newhall Ave. The inbound service saw schedule adherence above 91 percent between the MRTC and Sierra Hwy/Friendly Valley Pkwy, but experienced more late trips between Soledad Canyon/Sierra Hwy and Heller Circle/Maitland Ln. On Saturday, outbound schedule adherence started low (82.2 percent at Heller Circle/Maitland Ln) and generally increased as the trip progressed, ending with its best on -time performance at MRTC (89.7 percent). The inbound service was the opposite, starting at the MRTC with 93.5 percent schedule adherence and ending at Heller Circle/Maitland Ln with on -time performance of 86.3 percent. Sunday saw the highest instances of early departures, though late departures continue to be the primary issue. On the outbound service, schedule adherence was greatest at the beginning and end of the route (94.6 percent at Heller Circle/Maitland Ln and 97.6 percent at MRTC). The highest percentage of early departures took place at the Newhall Metrolink Station (5.7 percent). For the inbound service, on -time performance was highest at the end of the route (Heller Circle/Maitland Ln) (96.6 percent) and lowest at Sierra Hwy/Friendly Valley Pkwy (90.8 percent). Sierra Hwy/Friendly Valley Pkwy also had the highest percentage of early trips (3.8 percent). Schedulle adherenceby turns of day On weekdays, schedule adherence for the outbound service typically peaks during the Early AM day -part (97.5 percent), followed by the Late PM period (89.6 percent). Schedule adherence is lowest during the PM Peak period (64.3 percent), which has more than one-third of its trips running late. The inbound service experiences a similar pattern. On -time performance is highest during the Early AM day -part (98.9 percent) and lowest in the PM Peak period (73.6 percent). On Saturday, the outbound service sees its greatest schedule adherence during the Late PM day -part (95 275 percent) and its lowest during the Mid -day period (81.5 percent). The inbound service has on -time City of Santa Clarita Transit Development IPIlan uuai Il3r,port performance of 86 percent or higher throughout the day, though the Late PM day -part performs the best (96.6 percent). On Sunday, the outbound AM Peak period sees the highest percentage of early trips (4.9 percent). The Mid -day and PM Peak periods have the highest schedule adherence (94.5 percent each). For the inbound service, all day -parts have schedule adherence of 96 percent or higher except for the Late PM period, which see nearly 26 percent of trips departing late. E o oq �0, x L.0 T co 3 N f6 G��7 OJ � o M C Q w O 3 _d � 3 3 N N J ri aj }a 3 O w E00 �00 A ti Y C O co ol o 0 0 0 0 00 lO 0 0 c-I V 0 0 0 0 0 0 O 00 lO O O r-I V U/ U/ 2 U/ U/ in N t f0 Y C O U/ 2 0 0 0 0 0 0 O 00 +.o O O r-I 0 0 0 0 0 0 O 00 +.o O O r-I V U/ U/ 2 m U/ N N t f0 �r C V U/ U/ 2 0 0 0 0 0 0 O 00 +.o O O r-I 0 0 0 0 0 0 O 00 +.o O O r-I V U/ U/ 2 U/ v in s L 0 E Q (� L C � d J a w m Ln N r- E m t Q� Q t � J Z C u? 1 o � m + Ln N c� 00 E a 0 v uuuuu m W 0 0 0 0 0 0 0 000 IZ 0 0 0 0 0 0 0 0 0 0 000 �0o o 0 L 0 E Q (� L C � d J a w m Ln N s E m t Q� Q72 t � J Z C E E m E u? 1 m 0 � m + Ln N c� 00 E a 0 v uuuuu m W Ql Ln Ln E Q m E Q Y N d d Q Ql Ln N E Ql WE I o a o 0 0 0 0 000 o O o C E t t N J 0 0 0 0 0 0 0 000 �0o � O o m Ln Ln Q M E Q Y N d d E Q m Ln N E m Ql co Ln 00 E co Y co N ca G a t t N J 0 E Q c� C d Ql + Ln 0 Ln � E L Q ^ LU M E IIIIIIII Q Y 01 � d E d + t Ln Ln ++ N J co � Q C co -0 Ln a O 01 G1 E 00 C O co 01 a a 0 0 0 0 0 0 0 000 � o 0 0 ol o 0 0 0 0 000 � o 0 0 0 E Q c� C d J � Ql E Ln o Ln E - CL LLB Q Y d C d + ko t C Q ++ m J N m E 0 + N E G1 � Ln 0 00 E k Y co v a City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.8.1.2 Route 1.2 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.8.1.3 Route 1.2 Overall Schedule Adherence Route 1 73.7% 87.9% 91.7% 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 on City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 14 serves the MRTC, William S. Hart Park, Newhall Metrolink Station, Senior Center, California Institute of the Arts, College of the Canyons, River Oaks Shopping Center, Civic Center, Saugus High School, and Plum Canyon. Route 14 shares the majority of its alignment with Route 4. However, Route 4 continues north on Bouquet Canyon while Route 14 travels east on Plum Canyon Road. Primary streets of operation include Lyons Avenue, Tournament Road, Rockwell Canyon Road, Valencia Boulevard, Magic Mountain Parkway, Bouquet Canyon Road, and Plum Canyon. During the morning and mid -day hours the inbound route deviates slightly to serve the SCV Senior Center. Outbound service is defined as that originating at the Newhall Metrolink Station and traveling to Plum Canyon (Heller Circle and Maitland Lane) via the McBean Regional Transit Center. Inbound service travels in the opposite direction and includes service to the SCV Senior Center. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip On weekdays, outbound ridership peaks at 1:44 p.m., with an average of 30 riders per trip. The first and last trip of the day have the lowest number of average riders per trip (seven and nine, respectively). The inbound service peaks early in the day (6:41 a.m.) with an average of 26 riders per trip. However, five additional trips see an average of 25 riders per trip. Ridership is lowest during the first and last two trips of the day (each with an average of eight riders per trip). On Saturday, outbound ridership peaks in the afternoon as well (3:45 p.m.), with an average of 21 riders per day. Inbound ridership peaks a little earlier in the afternoon, reaching an average of 23 and 24 riders per trip, respectively, at 12:48 p.m. and 1:48 p.m. Ridership is lowest during the first trip of the day in both directions. On Sunday, outbound ridership peaks at 4:20 p.m. with an average of 14 riders per trip. Inbound ridership peaks on the first trip of the day (7:48 a.m.) with an average of 10 riders per trip. Ridership is constant throughout the balance of the day, with the average ridership on all other trips between five and eight. Average ridership by turns of day On weekdays, outbound ridership is greatest in the Mid -day and PM Peak day -parts (average of 24 and 23 riders per trip, respectively). Inbound ridership is greatest during the AM Peak period (average of 25 riders per trip). On Saturday, outbound ridership is highest during the PM Peak period (average of 18 riders per trip). Inbound ridership is highest during the Mid -day day -part (average of 17 riders per trip). 286 On Sunday, outbound ridership is highest during the PM Peak period (average of nine riders per trip). Inbound ridership is fairly consistent through three of the four day -parts, with AM Peak seeing an "N1cicilre & Asaiidau es., III iic, I 20 City of Santa Clarita Transit Development IPIlan uuai Il3r,port average of eight riders per trip and the Mid -day and PM Peak periods each seeing an average of seven riders per trip. 0 (5; 0 < r-I Ql 00 7� r, Co U') Co 0 In 0 In 0 In 0 In 0 � m m r14 r14 r-I r-I 00 00 0 r-I 0 r14 0 0 0 0 m r14 r-I m r14 In 2 r-I < r-I CX) CX) r,j "" 41111116 C. 0 0 0 0 0 a N 0 In 0 In 0 In 0 In 0 �* M M N N r-I r-I a 00 a 00 a 00 a 00 m a 00 N d 00 R* 1:4 a 00 N r-I a 00 a 00 0 a 00 a 00 R* 66 a 00 a 0 N n 00 r-I 4r-I M 4 M 4 O a N 00 n O N 00 O N 00 O N 00 00 m Q. .i M H d Q• 00 O N � 00 00 M N � d � O bb 00 00 N R > a M a � a 0 DO 1 00 3 r-I N N � ON a O 00 N � r-I a a O ^ 00 o a a o N 00 � O a a o 00 ai 00 a a O O rI 00 66 I� 0 0 0 0 o E Q (� L C � L � O J E Q m E Q Y � dLn Ln d � 7 O E a O m IIIIIIII 2 N -a O E � � � IIIIIIIIV a) L a) Ln a 00 a a >. v L L � O W O In O In O In O M N N r-I r-I Wx O 00 l0 N O O In O In O N r-I r-I L O E Q (� L C � d J Q m E Y Q C (O Ln 7 a O IIIIIIII E � °-' a o m In C "a N (IIIIIIII E m �o E a) u? a 00 75 a L O E Q (� L 75 M d v ns J E Q m E Q a1 v? O d Ln -0 a O IIIIIII E � ns °-' a o �m -0 co In s= �_ N IIIIIIIIII E ns co � a) Ln d 00 a City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (lboardin s) by segment On weekdays, the highest outbound boarding activity takes place in the Bouquet Canyon/Seco Canyon to MRTC segment, followed by the Lyons Ave/Orchard Village to Newhall Metrolink Station segment. The greatest inbound boarding activity takes place within the MRTC to College of the Canyons segment and the Heller Circle/Maitland Lane to Bouquet Canyon/Centurion Way segment. On Saturday, the highest outbound boarding activity takes place in the Bouquet Canyon/Seco Canyon to MRTC segment. The greatest inbound boarding activity takes place within the MRTC to College of the Canyons segment. On Sunday, the route is truncated and does not serve Newhall or College of the Canyons. The highest outbound boarding activity takes place in the Bouquet Canyon/Seco Canyon to MRTC segment. The greatest inbound boarding activity takes place within the Heller Circle/Maitland Lane to Bouquet Canyon/Centurion Way segment. Average boarding and allightfing by stop Beginning on page 8, bubble maps illustrate the relative level of activity at each Route 14 stop, both inbound and outbound. For weekday and Saturday outbound service, the data show that the largest service point was at McBean Pkwy at the Valencia Town Center, just north of the MRTC. This seems unusual, given other days and directions saw the highest volume at the MRTC. It is possible that this data was mislabeled and the MRTC is the correct location for this volume of boardings. On weekdays, the highest outbound activity was observed at McBean Pkwy, the COC Campus, and the Newhall Metrolink Station. For the inbound service, key activity points were the MRTC, Senior Center, and Rockwell Canyon Rd (College of the Canyons). On Saturday, the highest outbound activity was observed at McBean Pkwy and Newhall Metrolink Station. The highest inbound activity took place at MRTC and Market St/Walnut St. On Sunday, key activity points for the outbound service were the MRTC and Plum Canyon Rd. For the inbound service, the highest activity was observed at the MRTC and Bouquet Canyon Rd/Haskell Canyon Rd. O f(CI-%� Y X:::: O O O — O o ... m v�i o o N 'c m in v � u z �... o V p N o V -0s v� + v o t O c o V p v CPS N Q `p > 0)�0 �... > C N < > T — J > C Y V o 0 � O ¢ L' p v O u o° N Q Ln t i--I Q N 00 > 3 (U J v O > 3 ¢...r Z T N ++ J Z O 0) i Pr. i V °po N T v w O 1= E V _ > I = N C7i C1p 0 -2 - N > N O N K N J o N m Q �, > O t n O Op O O > %< C Q O O M O O V 7 m aL.., T C m N � 0 G1 i--I D O V � o °, I 4- 0 V ° > G/ N ° V Q > V > > 7 Q V Q R O O �, v R N v o 'a o u� IIIIIIIII N oT v Ln u Ln V i + O Qi 0 LnLn T K0 O U T K N s O 00 V? V M s u 0° N O T � � T T O O V T rl N .2 N V T T 0 s a0., s 00 0 V c V T W O O O fV O O O V m V m Ou 7 C 7 N ° nV co T N V O O x o IN co u V O x s N O V O O O O O O O O O O O O O O m O m O m M N N i--I r-I m 00 n w Ln ct M N r-I O & — 2/ k\j \® r,4 \\ # /0 / ƒ/ - 0 ((» r r 3 = > // > Je y �2 0 \2 - f\2 § E u a)* ~ / k < k > 0< \\ ( ( u (/ > > u E g a g 0 0o w m (r > 7% �\ jt 7 k }� 2 E S 2 / R _ > § § % ca � 0 /( / ' o K \ 0 7 § 2 u > �° S « u _0 -0 2� 2 § R / u ® 2 0 » ) p D f \/ �\ 0 0 ~ ®� C:U } \ U » \ \ W&\ 0u e \38 u72 >/ � \\2= 0- ®\\� j - \{»& 0 = u -10 0 � �® o # \ D � 0 ° 0 0 0 0 0 0 3 S \ E =»�Ln#m�-o 2 \ § k �.o § 75; 2 J u S $ J \ u « : _ : 3 u E \ u j } � 2 2 bb co 0 �J $ § 2 U\ 2 = \ \ 8 \ �� ■ t \ 2/ 0 » _ j > J ■ ° - � � ■ 3 k 2 / « j \ @ � 7 7 5 2 Z E 2 } 7 m g O e m O ƒ \ _ / E / E / � � e e r� kD Ln# m� e 0 LM to a 0 M �t ai ar. 13 _0 13 z < 0(2) 0 0 X za, G 4-- Tfi 0. 0 0 U) U) cm m L<E 0 0 FJ I I 'I I a4ft � \Sl" LL I'A p j IV LL, kf 61 M Ik, CA Oo 10 act �A 00 . . . . . .. rY 10 114D c"100000 It, a _'JO CP CX) (1) r,j "" 41111116 �. .. .. .. ... -",a CL t 0 0 ID z 0 z0 0 0 0 Ll I 'D f 'l/ t N141, 9/t. It 51 041, 2 Q ol 000,0 fs "7 X �100000/0'0 00 rfoW If M2 f Ij moo oo'jggo u "Ol000l 01, .2 uo.ro_0 13 z < (2) 0 0 0 0 U) U) cm v v 41 o o o =1 o /* (D A' FJ I I 1M, El & f �uj (D IVA, RGO od JU/1, V, j� 0 LU It cr 5, t "hM Z f " op "42 M "A ...... . . .. 11010 19(1 1 Tj 0 0 )5, 01 IV 10 W�Ojl 001 %,10,00 oo� '77" ,...il 0 ry) "" 41111116 �,,. xt _0 13 0 0 0(2) X -0 -0 Z r' ,, of G 4.- V) im Cm L<E 0 0 0 (D FJri I I M Eo j �p City of Santa Clarita Transit Development Phan uua� Il3r,po rt iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillill� 1 Railroad Ave & Market St 2 Railroad Ave & 8th St 3 Lyons Ave & Main St 4 Lyons Ave & Newhall Ave 5 Lyons Ave & Wayman St 6 Lyons Ave & Orchard Village Rd 7 Lyons Ave & Apple St 8 Lyons Ave & Peachland Ave 9 Lyons Ave & Avenida Entrana 10 Lyons Ave & Wiley Canyon Rd 11 Tournament Rd & Wiley Canyon Rd 12 Tournament Rd & Vista Hills Dr 13 Tournament Rd & Oak Vale Dr 14 Tournament Rd &Trevino Dr 15 Tournament Rd & Golf Course Rd 16 Tournament Rd & Golfview Dr 17 Tournament Rd & McBean Pky 18 Rockwell Canyon Rd & Summit PI 19 Rockwell Canyon Rd 20 COC Campus 21 Rockwell Canyon Rd & Valencia Blvd 22 IValencia Blvd & Goldcrest Dr 23 McBean MRTC 24 McBean Pky 25 McBean Pky & Town Center Dr 26 Magic Mountain Pky &Theater Dr 27 Magic Mountain Pky & Carousel Ln 28 Magic Mountain Pky & Citrus Dr 29 Magic Mountain Pky & Valencia Blvd 30 Bouquet Canyon Rd & Cinema Dr 31 Bouquet Canyon Rd & Soledad Canyon Rd 32 Bouquet Canyon Rd & Newhall Ranch Rd 33 jBouquet Canyon Rd & Espuella Dr 34 Bouquet Canyon Rd & Festividad Dr 35 Bouquet Canyon Rd & Alamogordo Rd 36 Bouquet Canyon Rd & Central Prk 37 Bouquet Canyon Rd & Centurion Wy 38 Bouquet Canyon Rd & Susan Beth Wy 39 1 Bouquet Canyon Rd & Urbandale Ave 40 Bouquet Canyon Rd & Wellston Dr 41 Plum Canyon Rd 42 Plum Canyon Rd & Rodgers Dr 43 Plum Canyon Rd & Golden Valley Rd 44 Plum Canyon Rd & Heller Cir 45 Heller Cir & Edgehurst Ln 46 1 Heller Cir & Maitland Ln IE::xlhiibiiit 3.9.5 IRoute 1.4 Sitelp Il..iisits 1 ®� �1.® Heller Cir& Maitland Ln 2 Plum Canyon Rd & White Canyon Rd 3 Plum Canyon Rd & La Madrid Dr 4 Plum Canyon Rd & Santa Catarina Rd 5 Plum Canyon Rd & Via Joyce Dr 6 Plum Canyon Rd & Rodgers Dr 7 Bouquet Canyon Rd & Plum Canyon Rd 8 Bouquet Canyon Rd & Wellston Dr 9 Bouquet Canyon Rd & Urbandale Ave 10 Bouquet Canyon Rd & Haskell Canyon Rd 11 Bouquet Canyon Rd & Centurion Wy 12 Bouquet Canyon Rd & Central Prk 13 Bouquet Canyon Rd & Alamogordo Rd 14 Bouquet Canyon Rd & Seco Canyon Rd 15 Bouquet Canyon Rd & Espuella Dr 16 Bouquet Canyon Rd 17 Bouquet Canyon Rd & Soledad Canyon Rd 18 Bouquet Canyon Rd & Cinema Dr 19 Magic Mountain Pky & Bouquet Canyon Rd 20 Magic Mountain Pky & Valencia Blvd 21 Magic Mountain Pky & Auto Center Dr 22 McBean Pky & Magic Mountain Pky 23 McBean Pky &Town Center Dr 24 McBean MRTC 25 Rockwell Canyon Rd 26 University Center Dr & Rockwell Canyon Rd 27 Rockwell Canyon Rd 28 ITournament Rd & McBean Pky 29 Tournament Rd & Golfview Dr 30 Tournament Rd & Golf Course Rd 31 Tournament Rd &Trevino Dr 32 Tournament Rd & Oak Vale Dr 33 Tournament Rd & Vista Hills Dr 34 Wiley Canyon Rd &Tournament Rd 35 Lyons Ave & Wiley Canyon Rd 36 Lyons Ave & De Wolfe Rd 37 Lyons Ave & Everett Dr 38 Lyons Ave & Peachland Ave 39 Lyons Ave & Avenida Rotella 40 Lyons Ave & Apple St 41 Lyons Ave & Val ley St 42 Lyons Ave & Wayman St 43 Lyons Ave & Newhall Ave 44 Newhall Ave & 8th St 45 Senior Center 46 Market St&Walnut St 47 Railroad Ave & Market St Nilacre & Assaidates, III iic, �� 203 ''js) City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 14 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.18. Trips with the highest average peak loads for each day and direction are identified below. There were no individual trips which exhibited a load factor of at least 0.50. 0 7> oc c- 0 00 oc C6 Ln 0 U') 00 0 Ln 0 rl ti ti rl) ri 0 0 < r-I 75 < 75 < 00 75 < o 75 o 75 < U') Co 0 0 r�4 0 0 W 0 �.O 0 R* 0r14 0 0 —i r4 6 6 6 6 6 ri L,r, I i Ln Ln ri m 0 � 0 0 0 0 0 0 0 r14 0 w �.o r14 0 r14 Ln 2 r-I < r-I r14 Ln 0 < r-I rn 0 0 0 0 0 0 0 0 00 �.o r14 0 U') U') 15: U') U') U') R5: m U') R5: U') R5: U') R5: r14 r-I U') R5: r-I U') R5: 0 U') U') R5: 00 U') 0 Ln q 0 0 0 0 0 0 0 0 r14 0 00 �.o r14 0 r4 r4 6 0 0 0 0 00 00 15: U') 00 00 R5: m 00 R5: 00 R5: 00 R5: r14 00 R* 1:4 r-I 00 00 00 R* 66 00 0 0 ry) "" 41111116 kD 0 m 0 0 0 0 0 0 0 0 r,4 0 00 �.o r,4 0 4 4 6 6 6 6 6 Ln -i 0 0 0 0 0 0 0 0 r,4 0 00 �.o r,4 0 00 00 00 00 15: m 00 15: r-I 00 00 R* 1:4 00 O 00 00 R* 66 00 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence On weekdays, schedule adherence for the inbound service (88.5 percent) is significantly better than schedule adherence for the outbound service (72.4 percent). On Saturday, the same pattern is exhibited, though schedule adherence for both directions is higher than on weekdays (93.6 percent for inbound, 78.8 percent for outbound). On Sunday, both directions experience their lowest level of schedule adherence; just 86.8 percent of inbound trips are on -time, and just 70.1 percent of outbound trips adhere to the published schedule. Schedule dh rr nc Iby t6irn -(point On weekdays, the outbound service had its best schedule adherence at College of the Canyons (99.1 percent), and its lowest at Heller Circle/Maitland Lane. Nearly two-thirds of trips at the MRTC were reported as departing early. Schedule adherence for Route 14 was reviewed using the data provided by the City, which calculates only the deviation from the scheduled departure time from the MRTC (not the arrival time). Given the high incidence of early outbound departures from the MRTC, on -time performance at the MRTC was examined more closely. With respect to the outbound service, 37 percent of trips arriving at the MRTC on weekdays arrived late. The layover at the MRTC on weekdays generally ranges from 11 to 14 minutes. All but one of the departures from the MRTC after 6:15 a.m. (which starts its trip at the MRTC) left early. This is likely due to drivers who take one of two approaches: either they 1) attempt to make up for a late arrival by leaving immediately (but end up leaving early), or 2) they do not dwell for the full amount of the layover at the MRTC. It should be noted that the observation included 22 days for the 6:15 a.m. trip, and as few as two or three days each for the remaining trips. Therefore, the incidence of early departures from the MRTC could actually be considerably higher if all trips for that time period were to be examined. Weekday inbound service generally saw high on -time performance between Heller Circle/Maitland Lane and College of the Canyons (93 percent or higher), but schedule adherence declined on the Newhall portion of the route, dropping from 86 percent at Lyons Ave/Wiley Canyon Rd to 74.2 percent at the Newhall Metrolink Station. On Saturday, the outbound service reported 100 percent of trips at College of the Canyons as on -time. By the end of the route (Heller Circle/Maitland Lane), schedule adherence drops to 30.3 percent. (It should be noted that only four trips were recorded for the MRTC; therefore, while on -time performance is shown as 75 percent, the "25 percent early" is comprised of a single trip. 307 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule adherence for the Saturday inbound service was high across the entire route, with no time - point having fewer than 88 percent of trips on -time. On Sunday, late trips were a significant concern at Heller Circle/Maitland Lane for the outbound service (61.1 percent of trips were late). The seven -minute dwell time at Heller Circle/Maitland appears to be sufficient for recovery, as 94.4 percent of inbound trips left that stop on -time. The inbound service saw the majority of its late trips concentrated at the MRTC (38.9 percent were late). Early trips were not a significant problem on Sunday. Schedulle adherenceby turns of day On weekdays, schedule adherence is generally highest during the Late PM period (81.8 percent for the outbound service and 94.5 for the inbound service). Schedule adherence for the outbound service is lowest during the PM Peak day -part (57.5 percent). The inbound service has its lowest on -time performance during the AM Peak (80.6 percent). On Saturday, outbound schedule adherence is highest during the Mid -day period (83.2 percent) and lowest during the PM Peak day -part (66 percent). For the inbound service, on -time performance is best during the Late PM period (100 percent) and lowest during the PM Peak day -part (80.4 percent). On Sunday, schedule adherence for the outbound service is highest during the AM Peak period (100 percent) and lowest during the PM Peak period (47.2 percent). Schedule adherence for the inbound service is highest during the Late PM period (100 percent) and lowest during the Mid -day day -part (77.8 percent). There were few early trips observed on Sunday. Q) u > M u_� > 0 >r 00 LMU 0 0 ar. Ln 00 r-I 0 00 Lu Q) 66 �L Ln o6 0, aj 0 w 6 ' E -" 00 06 r, E- 006 �00 A F" ol o 0 0 0 0 0 0 0 0 0 00000000000 O Q) 00 I, l0 Ul) �* M N r-I c-I o 2 0 0 0 0 0 0 0 0 0 0 0 00000000000 O Q) 00 I- l0 I.f) �* M N r-I O V U U V) O U U O1 O :3 U 6 N 7 V) O 073 m > U O . 7 � U m 0o c L � G J = O1 U U C W 0 0 0 0 0 0 0 0 00 iD � 0 r-I 0 0 0 0 0 0 0 00 lD O O r-I :-f U T 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O Ql 00 I, l0 Ul) �* M N r-I u 0 0 0 0 0 0 O 00 �p O O r-I 7 L Q a) in U 2 N C � U U W O i = U a% W � o uuuu 0 O1 c7 J O1 U .0 L � � c O j U O Co u E Q E Ql + Ln o Ln � E L Q W M d C •� d + CL J Ln IIIIIIII N m Ln � O "a N E C O � IIIIIIIV m Ln 00 E v a a O O O O O O 0 00 l0 O O 0 0 0 0 0 0 0 000 �0o 0 0 0 L L 0 E Q c� C d J Q m Ln Ln E Q c M E + N o cd C W Q m Ln cv E E Ql N � IIIIIIII 72 C E m m U? Ln 0 00 ± E E ko c Y O � IIIIIIIIII a a E v L O lH c� C a L LU W Ql Ln Ln E Q - (Y) if �. Q Y f6 41 cd G d E Q Ql Ln N E m Ql co 2 a) Ln 00 E Y co N a WE I 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I 0 0 0 0 0 0 O 000 �.Op O O O -A m Ln Ln C Q �CC. fY) C �i Q Y cd G d C Q m Ln N E ru ru 0 m Ln 00 E iD v d O E Q cs C d J c m �E Ln + Ln o E a w m E a v � E a + E a, a Ql J `n IIIIIIII N m am E m O -0 ± 72 E m c 'n O 00 IIIIIIIV E �o E v a WE 0 0 0 0 0 0 0 000 �0o 0 0 0 L a ca u u C v v s Q _v 3 aJ u u cn f6 C 3 N C 3 O C aj 4a 3 O w 0 0 0 0 0 0 0 000 �0o o 0 O E G City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.9.1.1. Route 1.4 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.9.1.2 Route 1.4 Overall Schedule Adherence Route 1 73.7% 87.9% 91.7% 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 501 is a Station Link route connecting the Santa Clarita Metrolink station with nearby employment opportunities. Although categorized as a local route for the purposes of this analysis, Route 501 is designed as the "last mile" in commuter rail trips to employment. Route 501 serves Six Flags Magic Mountain, Kaiser Permanente, College of the Canyons, River Oaks Shopping Center, and Saugus High School via a one-way loop that reverses direction in the afternoon. Primary streets of operation on Route 501 include Soledad Canyon Road, Valencia Boulevard, Tourney Road, and Magic Mountain Parkway. The route is timed to meet Metrolink trains and operates in the morning and evening peak periods on weekdays only. Inbound service is defined as morning (AM) service, which originates at the Santa Clarita Metrolink Station and travels to the Six Flags Magic Mountain Employee Gate before returning to the Santa Clarita Metrolink Station (though the last trip terminates at the Employee Gate). Outbound service occurs in the afternoon (PM) and originates at the Six Flags Magic Mountain Employee Gate and travels to the Santa Clarita Metrolink Station before returning to the Employee Gate (though the last trip terminates at the station). This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership Iby trilp For the AM service, ridership peaks at 7:58 a.m., with an average of 22 riders per trip. This trip corresponds with the 7:55 a.m. arrival of Metrolink #208 traveling from Lancaster and Palmdale. Given the park opens at 10:30 a.m., it likely also corresponds with the time many employees need to arrive at work. For the PM service, ridership is consistent (average of 11 riders per trip) across all three trips. From this, it can be inferred that some AM service riders do not take the Route 501 bus in the afternoon, perhaps instead finding a ride with a friend or family member, or traveling elsewhere by bus via Routes 3 or 7. City of Santa Clarita 'Firainsift Development IPlain uua� Il3r,port 40 35 30 25 20 15 10 5 0 40 35 30 25 20 15 10 5 0 IE::xlhiilbift 3.1.0.1. Route 501. Average IEUdeirslhiilp Iby'Firiilp Route 501- AM service - Weekday Average Ridership by Trip 6:11 AM 7:18 AM 7:58 AM 8:34 AM Route 501- PM service - Weekday Average Ridership by Trip 4:00 PM 5:10 PM 6:12 PM City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average ridership (lboardings) by segment During the AM service, boardings are highest within the Santa Clarita Metrolink to Valencia Blvd/Citrus St segment. During the PM service, boardings are highest in the Magic Mountain Employee Gate to Tourney Rd segment. This suggests that riders are boarding at the Santa Clarita Metrolink station and traveling to Six Flags Magic Mountain. Average boarding and allightfing Iby stolp Beginning on page 4, bubble maps indicate the relative level of activity at each Route 501 bus stop, both inbound (AM) and outbound (PM). Not surprisingly, given the boarding data, the stops with the greatest activity during both the AM and PM service periods are the Santa Clarita Metrolink Station and Six Flags Magic Mountain. i bb G/ N bb .a M O 00 m O H rq O Ln G/ 3 O OC N Ln N m 00 0 0 0 0 0 0 O 00 l0 � N c-I O U/ f0 Q (� N 2 O � Y N 'O cN C G -O V U/ C 7 O H O U/ f0 Q O_ C N W 0 O c n Q. ao a � IIIIIII v � � m ao M v �o O C7 v IIIIIIII o a E ' u W Ln "� m O v 2! OC � O m 00 I- w m�T m N -1 O ci LM to a 0 M L.n 0 x L.0 ry) "" 41111116 co Z m O (D Nd 0 z U) Z L) lk LUE Z oad,AvW (D 8 LU�L u 41 0 ucU Z) t5 rs 7, W C: (D uj 0 Lu ap m: z W 0/0',/l, kun A Aq (D � ��(oO �A iwli 6, : 211 0 0 a) pO ol, Y"11W 4kd 41 IJ OV 'rJum", o0l u > oollo'P 000� V, "T, AL, P t, F00111, Lo Lo oz 4y _lD % to � W, o o '7at( co th" vy 'R `IJ7-7-777777-7 7 kt1,0 M O/A' e A LP FS, ,115 g— fiv, v"uaAk1%, 3,� ry) N ICY) 0 caujda wm-- Z z Cl IL z A "I LE le . . . .. .. el r(o Lu 71 0 Liu woo,"Ph po LL Lw 2 City of Santa Clarita Transit Development IPIlan uua� Il3r,port III Mar. 1 2® Santa Clarita Metrolink 2 Commuter Wy &Soledad Canyon Rd 3 Soledad Canyon Rd & Bouquet Canyon Rd 4 Valencia Blvd &Cinema Dr 5 Valencia Blvd & Magic Mountain Pky 6 Valencia Blvd & Citrus Dr 7 McBean MRTC 8 Valencia Blvd & Goldcrest Dr 9 Valencia Blvd 10 Tourney Rd 11 ITourney Rd 12 Tourney Rd & Wayne Mills PI 13 Off Feedmill Rd 14 Magic Mountain Pky & Wayne Mills PI 15 Magic Mountain Pky&Avignon Dr 16 IMagic Mountain Pky &Town Center Dr 17 Magic Mountain Pky &Theater Dr 18 Magic Mountain Pky & Carousel Ln 19 Valencia Blvd & Magic Mountain Pky 20 Valencia Blvd &Cinema Dr 21 ISoleclad Canyon Rd & Bouquet Canyon Rd 22 lCommuter Wy &Soledad Canyon Rd IE::xlhiilbiit 3.1.0.4 IRoute 501. Stop ILists 1116 " Nw. 1 Off Feedmill Rd 2 Tourney Rd & Wayne Mills PI 3 Tourney Rd 4 Tourney Rd & Springfield Ct 5 lValencia Blvd & Rockwell Canyon Rd 6 Valencia Blvd & Goldcrest Dr 7 Valencia Blvd 8 Valencia Blvd & Citrus Dr 9 Valencia Blvd & Magic Mountain Pky 10 Valencia Blvd & Cinema Dr 11 Soledad Canyon Rd & Bouquet Canyon Rd 12 Commuter Wy & Soledad Canyon Rd 13 Santa Clarita Metrolink 14 jCommuterWy & Soledad Canyon Rd 15 Soledad Canyon Rd & Bouquet Canyon Rd 16 Valencia Blvd & Cinema Dr 17 Magic Mountain Pky & Valencia Blvd 18 Magic Mountain Pky & Auto Center Dr 19 Magic Mountain Pky & Theater Dr 20 Magic Mountain Pky & Town Center Dr 21 Magic Mountain Pky & Avignon Dr am City of Santa Clarita Transit Development IPIlan uuai Il3r,por Average Ilod fctoir by trip Both AM and PM trips on Route 501 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.29. Trips with the highest average peak loads for each day and direction are identified below. IE::xlhiibiit 3.1.0.5 Route 501. Tiriips wiitlh II-fiiplhest Aveirape Pealk (Loads "Icicilre & A w''iwaidIau es, III iic, �� 20 f ''js) City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 501's PM service exhibits significantly better overall schedule adherence (90.5 percent) than the AM service (78 percent). Schedule dh rr nc Ibyturne-(point During the AM service, the Magic Mountain Employee Gate bus stop had the lowest schedule adherence (37.8 percent) due primarily to late trips. However, as the route returns to the Santa Clarita Metrolink Station, it experiences on -time performance of 40.5 percent at Magic Mountain Pkwy/Tourney Rd due to 59.5 percent of trips departing early. It appears that many of these trips arrive at Magic Mountain Pkwy/Tourney Rd significantly early (sometimes as much as 10 minutes ahead of the departure time). As there is no layover designated for that location, drivers appear to leave shortly after arriving. It is likely there is too much time built into the schedule for the trip from the Employee Gate to Magic Mountain Pkwy/Tourney Rd. During the PM service, departures from and arrivals to the Magic Mountain Employee Gate were 100 percent on -time. Early departures from Magic Mountain Pkwy/Town Center Dr (22.7 percent) were also noted. However, nearly all of these departures were less than one minute early, which may not be an issue given the route is returning to Magic Mountain and is likely to have few customers boarding at this location. M > O L a 0 Ln a 3 0 oc A L w U� ai E E Ln �o 0 06 r, G o 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln�* M N r-I .--I 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln �* M N r-I CL L G 2 City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.1.0.9 Route 501. Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.1.0.1.0 Route 501. Overall Schedule Adherence Route 1 73.7% 87.9% 91.7% 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 City of Santa Clarita Transit Development IPIlan uuai Il3r,port / f f Route Description Route 502 is a Station Link route connecting the Santa Clarita Metrolink station with nearby employment opportunities. Although categorized as a local route for the purposes of this analysis, Route 502 is designed as the "last mile" in commuter rail trips to employment. Route 502 serves the Industrial Center and Commerce Center. Primary streets of operation for Route 502 include Soledad Canyon Road, Newhall Ranch Road, Avenue Tibbitts, Avenue Scott, Rye Canyon Road, Avenue Stanford, Highway 126, and Commerce Center Drive. The route is timed to meet Metrolink trains and operates in the morning and evening peak periods on weekdays only. Outbound service originates at the Santa Clarita Metrolink Station and travels to the Valencia Commerce Center (Commerce Center Drive and Witherspoon Parkway). Inbound service operates in the opposite direction. Some inbound and outbound trips do not serve all stops. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip Route 502 outbound ridership peaks during the first two trips of the day (6:23 a.m. and 7:28 a.m.) (average of 11 and 10 riders per trip, respectively). Inbound ridership peaks at 3:55 p.m. (average of 11 riders per trip), but ends the day with an average of zero riders during the last trip (6:04 p.m.). Average ridership by tirne of day On weekdays, the outbound service experiences its highest average ridership during the AM Peak day - parts (average of eight riders per trip). The inbound service peaks during the PM Peak day -part, with an average of nine riders per trip. 40 35 30 25 20 15 10 5 0 IE::xlhiibiit 3.11.1. Route 502 Average IEUdeirslhiilp Iby'Firiilp Route 502 - Outbound - Average Ridership by Trip 6:23 AM 7:28 AM 8:32 AM 4:37 PM 5:50 PM 6:36 PM "N 1 ci ci Ire & Assaidates, III iic, �� 20 � ''js) on City of Santa Clarita 'Firansiit Development IPIlan uuai Il3r,port 10 8 6 4 2 0 40 35 30 25 20 15 10 5 0 Route 502 - Inbound - Average Ridership by Trip 6:53 AM 7:56 AM 3:55 PM 4:32 PM 5:02 PM 6:04 PM IE::xlhiibiit 3.11.2 Route 502 Average IEUdeirslhiilp by 'Firiilp by E)ay-Pairt Route 502 - Average Ridership by Trip by Day -Part AM Peak (6 am - 8:59 am) PM Peak (3 pm - 5:59 pm) Late PM (6 pm or later) IIIIIIIIIOutbound 111111111Inbound Average ridership (Iboalydings) Iby seglrnent The Rye Canyon/Avenue Stanford to Santa Clarita Metrolink route segment sees the highest number of boardings for both inbound and outbound services. The Commerce Center Dr/Witherspoon Pkwy to Commerce Center Dr/Franklin Pkwy route segment also sees a notable number of boardings for the inbound service. Average Iboarding and alliglhtiing Iby stop Beginning on page 4, bubble maps indicate the relative level of activity at each Route 502 bus stop, both inbound and outbound. The Santa Clarita Metrolink Station is the location with the highest activity level on both the inbound and outbound services. i bb G/ N N bb i R O 00 m O N O Ln 0 O oC m Ln Ln 0 0 0 0 0 0 0 000000 w Ln V ro m O N f0 N N a/ Q C V a/ a/ 0 ai Y -a � p � O � N � C f0 o ++ N O N V 0 E N O O O V IIIIIIII � i O c o � 00 n v Q w C 00 a/ C s ai > cya IIIIIIII V 3 N > 0 Y a E O aa) u Ln N U ? Q a oc E O V ? 0 Y O d Q C � o t f0 T � Y +' ai c a V N u a) E E E o O V V O Ln Ln �T qT m m N N .-i -1 0 ry) ry) LM to a 0 M L.n Ja cy.l. lzt r-i na r-i (Yi "D (D 5, . ..... . ... k &fA 2A, L) 0- LU ol, 0�0 lo IN 1Z LL a-1 m Ji ID W, iYo 11 Y IT 11 oil c . .. . . . . '4'Yl j I J/;/11.1, 4, W 0000 IIII ON" )�il I/R6, 0 0 0 0 / . .... . a 0) CA CCD C) C a tt. T, w T LCJ .4, N111 Lr) 0 0 0 IT,Q CO pC "T % TT "T AMw J� F1 I I o q0 C�3 qect, UaAIMI' 5-44 IIIA vwo" v, LU LU J 4 fs or Pt A 71 . . . . . . . . olid - 05 Lu , 't = z ") 1,17 OoOOOO LU 00010000000�1 �j 16, 41, Q, 4- rp :3 q` PC" at 0 Ike', 0 S" 97MR ICE LLI w a., cli CA . . ... . . . CM C) C) e" W-*"J, LO LO m 0 0 0 0 T w. rp ........... 41 A A City of Santa Clarita Transit Development Phan uua� Il3r,port 1 Santa Clarita Metrolink 2 Commuter Wy & Soledad Ca"IRd 3 Soledad Canyon Rd & Bouquet Canyon Rd 4 Bouquet Canyon Rd & Soledad Canyon Rd 5 Newhall Ranch Rd & Bouquet Canyon Rd 6 Newhall Ranch Rd & Hillsborough Pky 7 Newhall Ranch Rd & Grandview Dr 8 Newhall Ranch Rd & Bridgeview Ln 9 Ave Tibbitts & Nth Dickason Dr 10 Ave Scott & Anza Dr 11 Ave Scott & Ave Kearny 12 Ave Scott & Ave Stanford 13 Rye Canyon Rd & Ave Scott 14 Rye Canyon Rd & Beale Ct 15 Rye Canyon Rd & Ave Crocker 16 Ave Stanford & Rye Canyon Rd 17 Ave Stanford & Rye Canyon Rd 18 Ave Stanford & Huntington Ln 19 Ave Stanford & Ave Hall 20 Ave Stanford &Technology Dr 21 Ave Stanford & Vanderbilt Wy 22 lCommerce Center Dr & Henry Mayo Dr 23 Commerce Center Dr & Franklin Pky 24 Commerce Center Dr & Harrison Pky 25 Livingston Ave & Harrison Pky 26 Livingston Ave & Ave Paine 27 Livingston Ave & Ave Sherman 28 Ave Williams & Livingston Ave 29 Witherspoon Pky & Ave Williams 30 Witherspoon Pky & Ave Sherman 31 Witherspoon Pky & Ave Paine 32 Commerce Center Dr & Witherspoon Pky IExhibit 3.11.5 Route 502 Stole Lists 1 Livingston Ave & Harrison Pky 2 Livingston Ave &Ave Paine 3 Livingston Ave & Ave Sherman 4 Ave Williams & Livingston Ave 5 Witherspoon Pky &Ave Williams 6 Witherspoon Pky & Ave Sherman 7 Witherspoon Pky & Ave Paine 8 Commerce Center Dr & Witherspoon Pky 9 Commerce Center Dr & Harrison Pky 10 Commerce Center Dr & Franklin Pky 11 Vanderbilt Wy & Westinghouse PI 12 lAve Stanford & Vanderbilt Wy 13 Ave Stanford &Technology Dr 14 Ave Stanford & Ave Hall 15 Ave Stanford & Huntington Ln 16 Rye Canyon Rd & Ave Stanford 17 Rye Canyon Rd & Ave Crocker 18 Rye Canyon Rd & Beale Ct 19 Rye Canyon Rd & Ave Scott 20 Ave Scott & Ave Stanford 21 Ave Scott & Ave Kearny 22 Ave Scott & Anza Dr 23 lAve Tibbitts & Ave Scott 24 Ave Tibbitts & Ave Mentry 25 Newhall Ranch Rd & Ave Tibbitts 26 Newhall Ranch Rd & McBean Pky 27 Newhall Ranch Rd & Bridgeview Ln 28 Newhall Ranch Rd & Grandview Dr 29 Newhall Ranch Rd & Parkwood Ln 30 Bouquet Canyon Rd 31 Soledad Canyon Rd & Bouquet Canyon Rd 32 Commuter Wy & Soledad Canyon Rd 33 Santa Clarita Metrolink City of Santa Clarita Transit Development IPIlan uuai Il3r,por Average Ilod fctoir by trip Both inbound and outbound trips on Route 502 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.18. Trips with the highest average peak loads for each direction are identified below. IE::xlhiibiit 3.11.0 Route 502 Tiriips wiitlh II-fiiplhest Aveirape Pealk (Loads Weekday Outbound 7:28 a.m. 0.15 Weekdav Inbound 3:55 p.m. 0.18 There were no individual trips which exhibited a load factor of at least 0.50. on "N 1 ci ci Ire & Assaidates, III iic, �� 203 ''js) O u m 0 ai to ai O L.n dr. 0 (Y) 4-0 u x L.0 dA fC O Ln (1) 0 Ln ri 0 0 0 0 0 0 0 0 r14 0 00 �.o r14 0 CL O Ln Ln 0 u m LL dA fC fC m 66 7 N < Lin 00 w 0 N i6 75; 0 0 0 0 0 0 0 0 0 r14 0 00 �.o r14 0 �.o O Ln Ln Ln c;i Ln n m Ln C6 1�11 ry) "" 41111116 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. (Any early departures would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 502's inbound service exhibited greater schedule adherence (86.3 percent) than the outbound service (79.8 percent). Early departures are more of a concern during the outbound service. Schedulle adherenceIbyturns-(point The outbound service experiences its highest level of on -time performance at its first time -point, the Santa Clarita Metrolink Station (95 percent). The time -point with the lowest schedule adherence is Commerce Center Dr/Harrison Pkwy (60.8 percent), where more than 30 percent of departures were early. The majority of the early departures occurred during the 6:23 a.m. and 8:32 a.m. trips. The highest level of schedule adherence for the inbound service occurs at Commerce Center Dr/Franklin Pkwy (93.1 percent). Commerce Center Dr/Witherspoon Pkwy has the lowest on -time performance (78.7 percent). Schedulle adherenceby turns of day For the outbound service, schedule adherence is highest during the AM Peak period (77 percent), though that day -part also has the highest percentage of early trips (13.7 percent). The Late PM period has the lowest on -time performance (44.2 percent); however, this day -part includes just one trip. For the inbound service, schedule adherence is highest during the PM Peak period (89.4 percent). The Late PM period has the lowest on -time performance (66.7 percent); however, this day -part also includes just one trip. 4�M L O 1 a� O N O S � Q r-i � N � 1 � L N N w Ln i o a)N C 3 O J r4 r-I L lU W Em 00 6C 00 ai n a) L E E \ O L U ol o 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O m 00 I, l0 Ln�* M N r-I -q 0 0 0 0 0 0 O 00 +.o O O r-I co >, N a) r, E 2 E O U a ol � 00 �.o r,4 0 Ln 0 I= .1 ol 0 0 0 0 0 0 000 �.o r,4 r-I City of Santa Clarita 'Firainsiit Development IPlain uua� Il3r,port Route Performance Overall irideirslhilp Overall schedulle adlheirence IE::xlhibiit 3.11.1.1. Route 502 Overall Rideirslhiilp Route 1 o 23,003 o 1,069 o 1,030 25,249 4 Route 2 11,667 1,076 745 13,564 7 Route 3 10,613 1,173 1,174 13,019 8 Route 4 20,762 1,651 927 23,469 5 Route 5 45,941 3,515 5,147 54,945 3 Route 6 67,003 9,684 7,574 84,809 2 Route 7 2,037 672 343 3,071 9 Route 12 79,071 7,997 6,647 94,278 1 Route 14 18,344 1,798 766 21,029 6 Route 501 2,383 0 0 2,383 10 Route 502 1,935 0 0 1,945 11 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sung of weekday, .Saturday, and .Sunday riders. IE::xlhibiit 3.11.1.2 Route 502 Overall Schedule Adherence Route 1 73.7% 87.9% 91.7% 75.3% 11 Route 2 82.7% 91.8% 97.4% 84.5% 2 Route 3 75.1% 84.3% 86.0% 77.0% 9 Route 4 75.6% 81.9% 77.6% 76.4% 10 Route 5 79.9% 70.5% 71.0% 78.6% 7 Route 6 82.4% 60.0% 74.2% 80.4% 6 Route 7 75.2% 88.1% 84.6% 77.2% 8 Route 12 83.8% 88.5% 92.5% 85.4% 1 Route 14 81.3% 86.5% 78.5% 81.5% 5 Route 501 84.4% N/A N/A 84.4% 3 Route 502 82.8% N/A N/A 82.8% 4 ME City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 757 is an express route connecting Santa Clarita and North Hollywood. Unlike the other express routes, Route 757 is not part of a route pairing. More stops are served on weekdays than weekends, with the McBean Regional Transit Center and North Hollywood Station always served. On weekdays, College of the Canyons and California Institute of the Arts are served on the majority of runs. Route 775 runs in a loop between McBean Regional Transit Center and North Hollywood Station, serving different areas by the time of day and day of week. On weekdays Route 757 departs McBean Regional Transit Center and travels either west on Valencia Boulevard to Interstate 5 or travels south on Rockwell Canyon Road to serve the two colleges mentioned before traveling west on McBean Parkway to Interstate 5. Other primary streets for Route 757 are Interstate 5, State Route 170, Burbank Boulevard, Lankershim Boulevard, Cumpston Street, Chandler Boulevard, State Route 14, Newhall Avenue, Railroad Avenue, and Cinema Drive. Weekend service directly connects McBean Regional Transit Center to North Hollywood Station. Inbound service for weekdays is defined as that originating at Newhall Avenue and Sierra Highway traveling to McBean Regional Transit Center. Outbound service for weekdays travels from McBean Regional Transit Center to Newhall Avenue and Sierra Highway via North Hollywood Station. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trilp On weekdays, outbound peaks at 6:32 a.m. (average of 27 riders per trip). The inbound service peaks at 7:40 a.m. (average of 9 riders per trip). On Saturday, outbound peaks twice; once at 10:25 a.m. and the other at 4:35 p.m. (average of 19 rides per trip). The inbound service peaks at 2:46 p.m. (average of 17 rides per trip).On Sunday, outbound continues its peak across three contiguous time -points; 7:55 a.m., 9:10 a.m., and 10:25 a.m. (average of 7 rides per trip). The inbound service only has one datapoint at 7:20 a.m. (average of 8 rides per trip). Average ridership by turns of day On weekdays, the outbound service experiences its highest average ridership during the AM Peak day - part (average of 24 riders), after which average ridership drops across the balance of the day. The inbound service peaks during the AM Peak day -part, with an average of 8 riders. On Saturday, the outbound service sees the highest ridership is during the PM Peak (average of 19 riders), while the inbound service is during Mid -day day -part (average of 12 riders). On Sunday, the outbound service is highest in the AM Peak day -part (average of 12 riders), while mid -day is similar at 11 riders. The inbound service has 8 riders in the AM Peak. us ZI, 0 U') 0 U') 0 m r14 r14 r-I r-I O 0 m w r, lo Ln � m r14 r-I a, r-I r-I r-I O Ln O Ln O Ln O M N N r-I r-I � I O Ln O Ln O Ln O M N N r I r-I Ln O Ln Ln 0 M 6i 0 N d N M -A d 00 c-I N -A a 0 c-i a O Ln a Ln In 00 a 0 N n a Ln 0 iD am O U') O U') O U') O M N N r-I r-I a a a m a N M d n O N d M Ln N r-I a m m 1:4 a N O r-I a O ai a Ln n w O In O Ln O Ln O M N N c I r-I Ql Ln Ln E CL m E Y c O d -0 7 a moos am -a Ln c N O WE O Ln O Ln O Ln O M N N r-I r-I N O w <D �* N O c I r-I r-I O Ln O Ln O N r-I r-I L O E Q (� L C � d v J E Q m E Y Q C (O Ln 7 d uj 0 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average boarding and allightfing by stop Bubble maps indicate the relative level of activity at each Route 757 bus stop, both inbound and outbound. North Hollywood Station and the MRTC are the two stops with the greatest level of activity for all days and directions. On weekdays, the College of the Canyons and California Institute for the Arts experience similar total activity. On Saturday and Sunday, service is limited to three stops. MRTC and North Hollywood Station have similarly higher activity on Saturday than Sunday. LM iiPJ to a 0 M r- L.n 0 x L.0 z d U Z V7, "Hof / < A Z 41� Lu V9" t 6 a: I uj vo R'l " " t, M j � qq I' R 5 U" CIA— Q, al X , IE L „ r nt.E, -,LLI 41, VY", 0, 6110, L 41 LU 0 It ce : V, j $ ui 911 — (D (D V� > z Al"Pir U 41 r% Illy," ooe O)Wipi Rdo. CL 'c dpo z 100 OP 0 0 .0 -0 0 0 Ul cn LO LO ..... .......... ..... ..... co 0 o o Q� � iil M 00000 4 4 �uO 1 5 !" I , I'VI � 141 fo 9t m 0 ry) "" 41111116 . . ........... u Ift 410d I ...... ............ 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"w ... . ... ... ��I, ui LU �W 0— . . . . . . . . Lu lop Cn �V v E, Z 0, `lja r u .. . .. . .. Amp, 010; C� 2" "4 Ed J s 000 (n Opo' 2, 00 65 , > J �;oo ?"CY'dVOl, anv',r, f,�b Iq 00 0 0 A do", a A 0 0 L0 Lr) u VoONO l TV 0 o o X 2 r 60 u 4 ........... c r z e min ID 0 o Z oo UJ m f IF Vqqq�— t 0 k%Qr 000 LD ell U.1 aw 010 i. E 's Y , e O's v q wo v� E s a & C 4 uj 16 Q) LU u-. z "14 . .. ... .. . :ir LD Ij �V v El IF Z la LO vp v N, �cta 4- r tla . . I. . .... . . . iea.> p 410Y u[lW 9 0,10100 00 9Rd OF 65 Nj aI jur" 0 0 E p LO LO C TV 0 0 0 of fr X r u ky,, C........... r City of Santa Cla rita Transit Development IPlain � ii ii a � �3e p o rt Exhibift 3.1.2.4 IRoute 757 Stolp LJsts City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 757 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.37. Trips with the highest average peak loads for each day and direction are identified below. There were no individual trips which exhibited a load factor of at least 0.50. 0 0 0 ®I N ri 00 l0 N O r4 6 6 O 6 N ai a N 00 Ln a Ln �a io a o io a oo � a o vi a O a o � a m� m a m N d O N O �a m� N d r-I Ln In g r-q a M o g a r-q 00 0 o a m 6; a � 2 66 a 0 66 a m� ,Z� a o a m� a o Q m 75; L�i a Q H i O ++ U m LL ca O J fC Y CUD i �l Q O n Ln n O OC 13 N ri 00 l0 N O r4 6 6 O 6 O N 0 Ln N 0 r- (Y c Ln m 0 00 ri O r( O 0- o0 l0 � r( O r-I r-I O O O O O m Ln 2 N d r-I �d n m 0 1 0 r(V O 000 l.o r(V O r4 r4 O O O O O 00 N d r-I Ln 0 N N O N N O r-I r-I O O O O O a a U')Q 'i a � Ln m i O U fC a LL N � m O J a � O � N Q d (Q M 1 a a Ln N Ln O }r a O 0 Ql a Ln Ln n Ln ci O r-I r-I O O O O O 0 M Ln a 0 0 a iD N a N M c-I d c-I N ,-A a 0 a O Ln a Ln M a O N n City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the last time -point on each route, trips were not counted as early if they arrived before the posted time. The exception is the time -point Newhall Avenue and Sierra Highway because for the rider, the route continues to its terminus at the M RTC. Overall schedulle adherence Route 757's weekday outbound service exhibits better overall schedule adherence (70.8 percent) than the inbound service (63.3 percent). Schedule adherence for Route 757 was reviewed using the data provided by the City, which calculates only the deviation from the scheduled departure time from the MRTC (not the arrival time). Route 757 runs on weekdays, Saturdays, and Sundays, however only schedule adherence data for weekdays was available. Schedulle adherenceby t6irn -(point On weekdays, outbound service had the highest schedule adherence at MRTC and Rockwell Canyon Road (100.0 percent). The lowest was at Newhall Ave/Sierra Hwy (9.1 percent). Early trips were the primary issue, though some late departures were noted. The inbound service had its highest schedule adherence at MRTC (100.0 percent) and lowest at the Newhall Ave/Sierra Hwy (43.5 percent). Early departures from Newhall Ave/Sierra Hwy were a significant concern, as discussed above. However, the other inbound stops minus the MRTC struggle with early trips as well. Schedulle adherenceby turns of day On weekdays, outbound schedule adherence is highest during the Late PM period (100.0 percent) and lowest during the AM Peak day -part (70.6 percent). For the inbound service, schedule adherence is highest in the AM Peak period (83.3 percent). Mid -day sees the lowest schedule adherence (10.9 percent). Early trips are experienced across both directions. 4�M L O m � J L lU W N N ni L lU W y� J 0 0 0 0 0 0 0 000 o 0 0 r-I 0 0 0 0 o a 0 0 0 0 0 0 0 00 l0 N E N u U a M. 0 E U v m T; > +) > cn a O m t 3 v z L L 0 E Q cs C d J E CL a, Ln Ln E C E Y + O a � G L d W CL am Ln N E t E m v f6 E E Ln Q1 0 `n ± E E �o c Y 0 uuuuu a a E v `o v a L LU W 0 0 0 0 o a 0 000 � o O o 0 0 0 0 0 0 0 000 �0o O o L L 0 E Q c� C d J E CL m Ln CL co N ca C d Q m Ln N E f6 E m Ln 00 E v a a E m v L0 v a L LU W t v J c E Ln 0 v E c 0 iuuuu City of Santa Cla rita 'Firainsift Development IPlain � ii ii a � Il3r,port Route Performance Overall irideirshilp Overall schedulle ad1heireince Exhibift 3.1.2.1.0 If 757 Overall Performance IIII IIIIIIII!, M., MI-IIIIIIIIIIII =2 Route 757 23,173 2,069 1,591 27,575 1 Route 791 1,934 N/A N/A 1,989 6 Route 792 1,456 N/A N/A 1,477 7 Route 794 2,369 N/A N/A 2,402 5 Route 796 6,335 N/A N/A 6,415 4 Route 797 16,644 N/A N/A 16,802 3 Route 799 19,956 N/A N/A 20,122 2 Ridershipfiar.full months of April and May 20.1.8. Totals include "unclassified" riders and may not exactly reflect the sum of weekday, Saturday, and .Sunday riders. Exhibift 3.1.2.1.1. If 757 Overall Schedule Adherence Route 757 65.5% N/A 65.5% 4 Route 791 58.1% N/A 58.1% 6 Route 792 63.3% N/A 63.3% 5 Route 794 53.4% N/A 53.4% 7 Route 796 67.1% N/A 67.1% 3 Route 797 79.1% N/A 79.1% 2 Route 799 79.3% N/A 79.3% 1 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 791 is an express route connecting Santa Clarita and Warner Center. Like all express routes except Route 757, Route 791 is part of a paired route: Route 796 serves the peak direction of travel (southbound in the morning and northbound in the afternoon), while Route 791 serves reverse commute trips. The peak direction route always has much higher ridership and productivity, but the reverse commute route accommodates passengers working in Santa Clarita (or working a non- traditional shift in Warner Center) while minimizing deadhead travel. Route 791 runs north from Warner Center to Santa Clarita in the morning and south from Santa Clarita to Warner Center in the afternoon. Primary streets of operation include Topanga Canyon Boulevard, Lassen Street, Interstate 5, Interstate 405, State Route 118 Desoto Avenue, Valencia Boulevard, McBean Parkway, Avenue Tibbits, Avenue Scott, Rye Canyon Road, Avenue Stanford, and Technology Drive. The route operates during peak periods on weekdays only, although the first southbound trip in the afternoon falls in the mid -day period (2:10 p.m.). AM service is defined as that originating in Warner Center and traveling to Santa Clarita. PM service travels from Santa Clarita to Warner Center. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership Iby trilp AM service ridership is greatest on the first trip of the morning (6:15 a.m.) with an average of nine riders per trip. The 7:20 a.m. trip sees the next highest ridership, with an average of eight riders per trip. The 7:57 a.m. trip has the lowest ridership, with an average of just two riders per trip. PM service ridership is greatest on the last trip of the day (5:02 p.m.), with an average of 14 riders per trip. The 3:35 p.m. trip sees the lowest ridership, with an average of four riders per trip. City of Santa Clarita Transit Development IPIlan uuai Il3r,port 30 25 20 15 10 5 0 30 25 20 15 10 5 0 IE::xlhiibiit 3.1.3.1. IRoute 791. Average IEUdeirslhiilp Iby 'Firiilp Route 791- Morning - Weekday Average Ridership by Trip 6:15 AM 6:50 AM 7:20 AM 7:57 AM 8:30 AM Route 791- Afternoon - Weekday Average Ridership by Trip "14 2:20 PM 3:35 PM 5:02 PM Average boarding and allightfing by stop Beginning on page 3, bubble maps indicate the relative level of activity at each Route791 bus stop. In the AM service, the greatest activity in the Warner Center portion of the route is at Topanga Canyon Blvd and Victory Blvd. In the Santa Clarita portion of the route, the greatest activity is at Valencia Blvd and Rockwell Canyon Rd (College of the Canyons). In the PM service, the greatest activity in the Santa Clarita portion of the route is at McBean Pkwy and Town Center Dr and the MRTC. The greatest activity in the Warner Center portion of the route is at Old Depot Plaza Rd and Lassen St. 1�111 kD ry) "" 41111116 DAV V p VAA(� z M, Cj VO C. ILI 0 L) > ,MN UO�U'If`,A 0 IX 0 z Z 0 z ON W,V L,) P,1 0 J, RA Wv mco�) L) M LU 114% Of?m Z: I" j� J) 7 Ulf 1p LL' E lA A v 11141 l, 011PIV 11 4,1V 6)So > E r 0) W 0 III ry E Lj = chiLu a:. z V 4- LU C: CIO "i lo C,liu vz�I d) (2 z C) I A Will d ae, jw-"M� Lg 15 (3) (D E lea ru lea aE Ix'n d) ;o 4- 0 VI V 001 114 HI., I 1, E V OAV M WNWEn Oil N V) Q-1$11,fl y, C, a 0 0 m Q 0 0 M X a z z 04" 0) CID r-- :3 us, fw 0 0 0 Vm V 0747, 4, y4 z a' 4 zo x a YJ �, w — y"� Q- w w� 44 ym:p dr m c� 2 Mw 0 LL ftammu'. qw NI U) 0 J5 Ov Q9, CL 0 0 0 0 V) U) Ch r r o o "I Jju . ......... . 2 > P/I'v V;A I Ull: ()�Ji' m z fj� Z 6 - w'v mqglli z F Ail m L< u, 'o C T� 56 E aw 0r. Yl 0 C: 00 LLi LY LU z z wov u "q J. Lf 'Al k1l, > W" L { �j! l / iAa Yk"fit d{ Ba it{N� Ix "gg mu AZ d T' m z "o Dr, CL OF /F! N R Fl Al :5 0 :3 Iffir YITI It %0 will IV (1) U) P, 1, rN 0) CF) 0) a W P� r— oil t "g M, %C"' 0 0 0 row/& of " d/ 11 1 " g "I , ; v Z] I) 'F/ IN/W "IF4 0 City of Santa Clarita Transit Development IPIlan uua� Il3r,port 1 iTopanga Canyon Blvd & Victory Blvd 2 Topanga Canyon Blvd & Vanowen St 3 Topanga Canyon Blvd & Sherman Wy 4 Topanga Canyon Blvd & Roscoe Blvd 5 Old Depot Plaza Rd & Devonshire St 6 Valencia Blvd & Rockwell Canyon Rd 7 Valencia Blvd & Goldcrest Dr 8 McBean Pky 9 McBean Pky & Town Center Dr 10 McBean Pky & Creekside Rd 11 McBean Pky & Bridgeport Ln 12 McBean Pky & Baywood Ln 13 Ave Tibbitts & Nth Dickason Dr 14 Ave Scott & Anza Dr 15 Ave Scott & Ave Kearny 16 Ave Scott & Ave Stanford 17 Rye Canyon Rd & Ave Scott 18 Rye Canyon Rd & Beale Ct 19 Rye Canyon Rd & Ave Crocker 20 Ave Stanford & Rye Canyon Rd 21 Ave Stanford & Rye Canyon Rd 22 jAve Stanford & Huntington Ln 23 Ave Stanford & Ave Hall 24 jAve Stanford &Technology Dr IE::xhiibiiit 3.1.3.3 IRoute 891. Sitolp Il..iisits 1 ITechnology Dr & Avenue Hall 2 Ave Stanford & Technology Dr 3 Ave Stanford & Ave Hall 4 Ave Stanford & Huntington Ln 5 Rye Canyon Rd & Ave Stanford 6 Rye Canyon Rd &Ave Crocker 7 Rye Canyon Rd & Beale Ct 8 Rye Canyon Rd & Ave Scott 9 Ave Scott & Ave Stanford 10 Ave Scott & Ave Kearny 11 Ave Scott & Anza Dr 12 Ave Tibbitts & Ave Scott 13 Ave Tibbitts & Ave Mentry 14 Newhall Ranch Rd &Ave Tibbitts 15 McBean Pky & Newhall Ranch Rd 16 McBean Pky & Baywood Ln 17 McBean Pky & Creekside Rd 18 McBean Pky & Magic Mountain Pky 19 McBean Pky & Town Center Dr 20 McBean MRTC Park & Ride 21 Valencia Blvd & Goldcrest Dr 22 Valencia Blvd 23 Old Depot Plaza Rd & Lassen St 24 Topanga Canyon Blvd & Roscoe Blvd 25 jTopanga Canyon Blvd & Sherman Wy 26 IVictory Blvd &Topanga Canyon Blvd City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both AM and PM trips on Route 791 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.14. Trips with the highest average peak loads for AM and PM service are identified below. IE::xlhiibiit 3.1.3.4 Route 791. Tiriiios with II-fiiglhest Average Pealk (Loads Route 791- Afternoon - Average Weekday Load Factor by Trip 1.20 1.00 0.80 0.60 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the destination portion of each commuter route (e.g., stops in Santa Clarita for a trip traveling from Warner Center to Santa Clarita), trips were not counted as early if they arrived before the posted time. (Any early departures from the last stop would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 791's PM service exhibits significantly better overall schedule adherence (72.8 percent) than the AM service (49.9 percent). In the AM service, 28.6 percent of trips depart the first time -point (Topanga Canyon Blvd and Victory Blvd) late, 46.9 percent of trips depart Topanga Canyon Blvd and Roscoe Blvd late, and 39.6 percent of trips are still running late when they depart the Chatsworth Metrolink Station. In the PM service, 47.5 percent of trips depart the MRTC late, but the majority of those take place during the 5:16 p.m. trip. Schedule dh rr nc by t6irn -(point Chaminade High School has the highest schedule adherence in both AM and PM services; however, it should be noted that only one trip in each direction serves the school. The first time -point (Topanga Canyon Blvd and Victory Blvd) has the highest schedule adherence for the AM service (67.9 percent), while Rye Canyon Rd and Avenue Stanford has the lowest (22 percent). In the PM service, Rye Canyon Rd and Avenue Stanford has the highest schedule adherence (94.9 percent), while the MRTC has the lowest (52.5 percent). Arrivals in the destination portion of the route are much more likely to be on -time during PM travel from Santa Clarita to Warner Center. E- 00 ++ N A N, 0 b.0� O 2 0a> t U N H .." 2 co m _ m .." 0 0 0 0 0 0 O 00 l0 O O r-I 0 0 0 0 0 0 O 00 l0 � O O r-I N, .." City of Santa Cla rita 'Firainsift Development IPlain � ii ii a � Il3r,port Route Performance Overall irideirslhilp Overall schedulle ad1heireince Exhibift 3.1.3.8 If 791. Overall Rideirslhiijp Ridershipfiar.full months of April and May 20.18. Totals include lunclassified" riders and may not exactly reflect the sum of weekday, Saturday, and .Sunday riders. Exhibift 3.1.3.9 If 791. Overall Schedule Adherence Route 757 65.5% N/A 65.5% 4 Route 791 58.1% N/A 58.1% 6 Route 792 63.3% N/A 63.3% 5 Route 794 53.4% N/A 53.4% 7 Route 796 67.1% N/A 67.1% 3 Route 797 79.1% N/A 79.1% 2 Route 799 79.3% N/A 79.3% 1 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 792 is an express route connecting Santa Clarita with Century City, UCLA, and Westwood. Like all express routes (except Route 757), Route 792 is part of a paired route: Route 797 serves the peak direction of travel (southbound in the morning and northbound in the afternoon), while Route 792 serves reverse commute trips. The peak direction route always has much higher ridership and productivity, but the reverse commute route accommodates passengers working in Santa Clarita (or working a non-traditional shift at the other end of the routes) while minimizing deadhead travel. Primary streets of operation include Valencia Boulevard, McBean Parkway, Avenue Tibbits, Avenue Scott, Rye Canyon Road, Avenue Stanford, Technology Drive, Interstate 5, Interstate 405, Montana Avenue, Gayley Avenue, Westwood Boulevard, Wilshire Boulevard, Beverly Glen Boulevard, Santa Monica Boulevard, Century Park West, Century Park East, and West Olympic Boulevard. The route operates during peak periods on weekdays only, although the first southbound 792 trip in the afternoon falls in the mid -day period (2:59 p.m.). AM service is defined as that originating in Century City and traveling to Santa Clarita. PM service travels from Santa Clarita to Century City. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership Iby trilp The AM service saw its highest ridership during the first trip of the morning (7:04 a.m.), with an average of six riders per trip. The last trip of the morning (8:50 a.m.) had the fewest riders, with an average of just one rider per trip. Limited data was available for the PM service. As a result, average ridership was only calculated for three of the five trips. Of the three trips observed, the last trip of the day (5:25 p.m.) had the highest average ridership, with an average of four riders per trip. The 2:59 p.m. trip had the fewest riders, with an average of just one rider per trip. City of Santa Clarita Transit Development IPIlan uuai Il3r,por 30 25 20 15 10 5 0 30 25 20 15 10 5 0 7:04 AM IE::xlhiibiit 3.1.4.1. Route 792 Average IEUdeirslhiilp Iby 'Firiilp Route 792 - Morning - Weekday Average Ridership by Trip 3 7:47 AM 3 8:15 AM Route 792 - Afternoon - Weekday Average Ridership by Trip 8:50 AM 4 2:45 PM 2:59 PM 3:29 PM 3:59 PM 5:25 PM Average boarding and alliglhting Iby stop Beginning on page 3, bubble maps indicate the relative level of activity at each Route 792 bus stop. For the AM service, the stop with the greatest activity in the Century City portion of the route is Century Park West/MGM Dr. The Santa Clarita stop with the greatest activity is McBean Pkwy/Town Center Dr. For the PM service, the stop with the greatest activity in the Santa Clarita portion of the route is the MRTC. The Century City stop with the greatest activity is Century Park West/MGM Dr. IWI " I ci ci Ire & Assaidates, III iic, �� 203 ''js) I ry) 4 1�7 ��a�w�m�� �, a �� U Op, Vol ..... ..... "d00 W" " 'uj (D g%, e ui 0 W. 0 UJ —j W o Ol 1*0 0 '21 P '46 .Lay vl, En CL K, I," f"� ,0 l00 0 0 .0 .0 0 oloo, 00 'Oo 0 0 C) cr) 0) ,01 Y 051 22 DXW 0 0 50 oe, cu F1 I I 1 00 1:1 P f 0 00 ur z Z IL z I j L< 10 5Y 'v 44 ;A LU OjO L6 oO LLJ z 0) (U ofj 1 .1 L Cu cu 0 > 1.9 z LI Cu 'Mr/I A, U) wo 4- 0 w . ............... 10, 0110 X, All 4�7 O'd tj 6, Ip CL 0 1 U. 65 0 0 1:� t! 0 0 z z Sq/ ka cli CN wqq& Ch CID M 0) r- P, IF 0 o o vp', Im 8f, "N ,...il 00 ry) "" 41111116 IL I j L< L LL Lu'c A 2 1 4rrr 1,11 LIU UV PIP 01I, (I �, LLJ = z ICU ull or"O"ofPw W ICU > 0 tM ov�og 0 n 0000 'o aaiiu M 4. lkj A-, lol qn, C. E, U. -2 co a 0 0 71 0 0 F®R" cli cli Ch cl) M 0) 16", A (1) (1) lu Of Vol /dol/ .......... CX) ry) "" 41111116 �,t tu� ,W�w �tP ��� �� x � �f�J z v rpm L z II IN, V,Y NS 'w P 4—. E. 0 u .76 op� 000 qO qr� (D AtJ e,4� LLJ T L Qi 4 k,, rt Y, P Op �P . . ...... ... ------ Rim" 00 �s I'MNM CL KOWM%"I r" TA ,�II 0 0 00� > �q 0& '10 0 0 "q, cli CV r- P, 4 N DKlfh I 0 0 of 400 el L City of Santa Clarita Transit Development IPIlan uua� Il3r,port 4 @ 1 0 W 0 4 � Century Prk West & MGM Dr 2 Century Prk West & Santa Monica Blvd 3 Santa Monica Blvd & Ave Of The Stars 4 Century Prk East & Santa Monica Blvd 5 Century Prk East & Constellation Blvd 6 Wilshire Blvd &Sth Beverly Gln Blvd 7 Glendon Ave & Wilshire Blvd 8 Westwood Blvd & Weyburn Ave 9 Le Conte Ave & Gayley Ave 10 Gayley Ave & Strathmore PI 11 Montana Ave & Sth Sepulveda Blvd 12 IValencia Blvd & Rockwell Canyon Rd 13 Valencia Blvd & Goldcrest Dr 14 McBean Pky 15 McBean Pky & Town Center Dr 16 McBean Pky & Creekside Rd 17 McBean Pky & Bridgeport Ln 18 McBean Pky & Baywood Ln 19 Newhall Ranch Rd & Baywood Ln 20 Ave Tibbitts & Nth Dickason Dr 21 Ave Tibbitts & Ave Scott 22 Ave Scott & Anza Dr 23 Ave Scott & Ave Kearny 24 Ave Scott & Ave Stanford 25 Rye Canyon Rd & Ave Scott 26 Rye Canyon Rd & Beale Ct 27 Rye Canyon Rd & Ave Crocker 28 Ave Stanford & Rye Canyon Rd 29 Ave Stanford & Rye Canyon Rd 30 Ave Stanford & Huntington Ln 31 Ave Stanford & Ave Hall 32 Ave Stanford & Technology Dr IE::xlhiibift 3.1.4.3 Route 792 Stole Il..iists IIIIIIIIIIIIIIIIIIIIIIn. W 1 ® W ® W W W Ave Stanford &Technology Dr 2 Ave Stanford & Ave Hall 3 Ave Stanford & Huntington Ln 4 Rye Canyon Rd & Ave Stanford 5 Rye Canyon Rd & Ave Crocker 6 Rye Canyon Rd & Beale Ct 7 Rye Canyon Rd & Ave Scott 8 Ave Scott & Ave Stanford 9 Ave Scott & Ave Kearny 10 Ave Scott & Anza Dr 11 Ave Tibbitts & Ave Scott 12 Ave Tibbitts & Ave Mentry 13 McBean Pky & Newhall Ranch Rd 14 McBean Pky & Baywood Ln 15 McBean Pky & Magic Mountain Pky 16 McBean Pky & Town Center Dr 17 McBean MRTC Park & Ride 18 Valencia Blvd & Goldcrest Dr 19 Valencia Blvd 20 Montana Ave & Sth Sepulveda Blvd 21 GayleyAve &Strathmore PI 22 Le Conte Ave & Gayley Ave 23 lWestwood Blvd & Weyburn Ave 24 Glendon Ave & Wilshire Blvd 25 Wilshire Blvd &Sth Beverly GIn Blvd 26 Santa Monica Blvd & Ave Of The Stars 27 Century Prk East & Santa Monica Blvd 28 Century Prk East & Constellation Blvd 29 Icentury Prk West & MGM Dr City of Santa Clarita Transit Development IPIlan uuai Il3r,por Average Iload factor by trip Both inbound and outbound trips on Route 792 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.07. Trips with the highest average peak loads for each direction are identified below. IE::xhiibiit 3.1.4.4 Route 792 'Firiips with II-Niiplhest Aveirape Pealk I-oads Weekday AM service 7:04 a.m. 0.07 Weekday PM service 5:25 p.m. 0.05 There were no individual trips which exhibited a load factor of at least 0.50. 1.20 1.00 0.80 0.60 0.40 0.20 0.00 1.20 1.00 0.80 0.60 0.40 0.20 0.00 IE::xlhiibiit 3.1.4.5 Route 792 Average I-oad i=actoir Iby 'Firiilp Route 792 - Morning - Average Weekday Load Factor by Trip 7:04 AM 7:47 AM 8:15 AM 8:50 AM Route 792 - Afternoon - Average Weekday Load Factor by Trip 2:45 PM 2:59 PM 3:29 PM 3:59 PM 5:25 PM " I ci ci Ire & Assaidates, III iic, �� 203 ''js) City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the destination portion of each commuter route (e.g., stops in Santa Clarita for a trip traveling from Century City to Santa Clarita), trips were not counted as early if they arrived before the posted time. (Any early departures from the last stop would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 792's PM service exhibits significantly better overall schedule adherence (94.8 percent) than the AM service (49.1 percent). Late trips are the primary challenge for the AM service. Schedule dh rr nc Iby t6irn -(point In the AM service, 35.1 percent of trips depart the second time -point (Wilshire Blvd/Glendon Ave) late, though only 1.1 percent depart the first time -point (Century Park West/Solar Way) late. By the last Century City time -point (Montana Ave/Sepulveda Blvd), 52.4 percent of trips are late. As a result, 72.8 percent of arrivals at the first Santa Clarita time -point (COC Campus) are late; while this improves slightly during the balance of the route, the majority of arrivals are still late. In the PM service, the majority of time -points have a schedule adherence of 96 percent or greater. The single exception is Valencia Blvd/Rockwell Canyon (COC Campus), where 24.1 percent of trips depart early. All of the observed early departures took place during the 3:29 p.m. and 3:59 p.m. trips. However, seven of the 13 early departures actually left the stop less than 30 seconds early. Therefore this may not be as significant an issue as it initially seems. ai L M 3L t A 0 O, 0 N J ai J 00 oq � L co co 2 co > < C: 0 3: 0 ol 00 lo 0 0 0 0 0 00 �.o 0 0 r-I 1�111 CX) ry) "" 41111116 co > < 0 3: 0 co � co a) .2 CO UO U m > co U V) tY co pL 2 0 t3LO 0 0 > City of Santa Cla rita 'Firainsift Development Plain � ii ii a � Il3r,port Route Performance Overall irideirslhilp Overall schedulle ad1heireince Exhibift 3.1.4.8 If 792 Overall Rideirslhiijp IIII IIIIII. I =1 - IIIIIIIIIIII =2 11111 Route 757 23,173 2,069 1,591 27,575 1 Route 791 1,934 N/A N/A 1,989 6 Route 792 1,456 N/A N/A 1,477 7 Route 794 2,369 N/A N/A 2,402 5 Route 796 6,335 N/A N/A 6,415 4 Route 797 16,644 N/A N/A 16,802 3 Route 799 19,956 N/A N/A 20,122 2 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sum of weekday, Saturday, and .Sunday riders. Exhibift 3.1.4.9 If 792 Overall Schedule Adherence Route 757 65.5% N/A 65.5% 4 Route 791 58.1% N/A 58.1% 6 Route 792 63.3% N/A 63.3% 5 Route 794 53.4% N/A 53.4% 7 Route 796 67.1% N/A 67.1% 3 Route 797 79.1% N/A 79.1% 2 Route 799 79.3% N/A 79.3% 1 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 794 is a limited-stop/express route connecting Santa Clarita with Downtown Los Angeles. Like all Santa Clarita Transit express routes (except Route 757), Route 794 is part of a paired route: Route 799 serves the peak direction of travel (southbound in the morning and northbound in the afternoon), while Route 794 serves "reverse commute" trips. The peak direction route always has much higher ridership and productivity, but the "reverse commute" route accommodates passengers working in Santa Clarita (or working non-traditional work hours in Downtown Los Angeles) while minimizing deadhead travel. The route operates during peak periods on weekdays only, although the last northbound morning trip falls in the mid -day period. Route 794 also serves the Burbank Metrolink Station. Primary streets of operation include Valencia Boulevard, McBean Parkway, Avenue Tibbits, Avenue Scott, Rye Canyon Road, Avenue Stanford, Technology Drive, Interstate 5, North Front Street, and North Alameda Street. AM service is defined as that originating in Downtown Los Angeles and traveling to Santa Clarita. PM service travels from Santa Clarita to Downtown Los Angeles. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip The first trip of the morning (6:50 a.m.) sees the highest average ridership of the AM service (average of 17 riders per trip). The last trip of the afternoon (5:12 p.m.) sees the highest average ridership of the PM service (average of 10 riders per trip). 30 25 20 15 10 5 0 IE::xlhiibiit 3.1.5.1. Route 794 Average IEUdeirslhiilp Iby 'Firiilp Route 794 - AM Service - Average Ridership by Trip 4 6:50 AM 7:15 AM 8:00 AM 9:00 AM City of Santa Clarita Transit Development IPIlan uuai Il3r,port 30 25 20 15 10 Route 794 - PM Service - Average Ridership by Trip 10 3:20 PM 4:20 PM 5:12 PM Average boarding and allighting by stop Beginning on page 3, bubble maps indicate the relative level of activity at each Route 794 bus stop for both the AM and PM service. Not surprisingly, the McBean Regional Transit Center and Union Station have the highest level of activity in both the morning and afternoon. LM Ci to a 0 Ci cr. L.n 1--i (Yi City of Santa Clarita Transit Development IPIlan uu:ul Il3r,port 1 Union Station (Gateway Plaza) 2 N Alameda St & W College St 3 N Front St & W Magnolia Blvd 4 lValencia Blvd & Rockwell Canyon Rd 5 Valencia Blvd & Goldcrest Dr 6 McBean Pky 7 McBean Pky & Town Center Dr 8 McBean Pky & Creekside Rd 9 McBean Pky & Bridgeport Ln 10 McBean Pky & Baywood Ln 11 Ave Tibbitts & N Dickason Dr 12 Ave Scott & Anza Dr 13 Ave Scott & Ave Kearny 14 Ave Scott & Ave Stanford 15 Rye Canyon Rd & Ave Scott 16 Rye Canyon Rd & Beale Ct 17 Rye Canyon Rd & Ave Crocker 18 Ave Stanford & Rye Canyon Rd 19 jAve Stanford & Rye Canyon Rd 20 Ave Stanford & Huntington Ln 21 Ave Stanford & Ave Hall 22 Ave Stanford &Technology Dr IE::xlhiilbiit 3.1.5.3 IRoute 794 Stop ILists 1 Ave Stanford &Technology Dr 2 Ave Stanford & Ave Hall 3 Ave Stanford & Huntington Ln 4 Rye Canyon Rd & Ave Stanford 5 Rye Canyon Rd & Ave Crocker 6 113ye Canyon Rd & Beale Ct 7 Rye Canyon Rd & Ave Scott 8 Ave Scott & Ave Stanford 9 Ave Scott & Ave Kearny 10 Ave Scott & Anza Dr 11 Ave Ti bbitts & Ave Scott 12 jAve Tibbitts & Ave Mentry 13 Newhall Ranch Rd &Ave Tibbitts 14 McBean Pky & Newhall Ranch Rd 15 McBean Pky & Baywood Ln 16 McBean Pky & Creekside Rd 17 jMcBean Pky & Magic Mountain Pky 18 McBean Pky &Town Center Dr 19 McBean MRTC Park & Ride 20 Valencia Blvd & Goldcrest Dr 21 Valencia Blvd 22 N Front St & W Magnolia Blvd 23 N Alameda St & W College St 24 Union Station (Gateway Plaza) "Iciclre & Assabates, IIIiic, �� 2&19 a • City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Iload factor by trip Both Am and PM trips on Route 794 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.22. Trips with the highest average peak loads for each direction are identified below. NINO There were no individual trips which exhibited a load factor of at least 0.50. 1.20 1.00 0.80 0.60 0.40 0.20 0.00 1.20 1.00 0.80 0.60 0.40 0.20 0.00 0.22 6:50 AM 0.03 IE::xlhiibiit 3.1.5.5 Route 794 Average I-oad i=actoir Iby 'Firiilp Route 794 - AM Service - Average Load Factor by Trip 0.05 7:15 AM 8:00 AM Route 794 - PM Service - Average Load Factor by Trip 0.02 9:00 AM 3:20 PM 4:20 PM 5:12 PM City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the destination portion of each commuter route (e.g., stops in Santa Clarita for a trip traveling from Downtown Los Angeles to Santa Clarita), trips were not counted as early if they arrived before the posted time. (Any early departures from the last stop would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 794's PM service experienced significantly higher schedule adherence (78.2 percent) than the AM service (42.3 percent). Late trips are the primary challenge for the AM service, while the PM service struggles with both late and early trips. Schedule dh rr nc Iby t6irn -(point In the AM service, schedule adherence starts high at Union Station (96.3 percent) and gradually erodes as the trip progresses. Upon reaching the Burbank Metrolink Station, on -time performance has dropped to 77.5 percent. The first Santa Clarita stop (Valencia Blvd/Rockwell Canyon Rd) has schedule adherence of just 51 percent, and it drops to just 3.4 percent at Avenue Stanford/Rye Canyon Rd. Traffic congestion on the highways as well as on local surface streets is the most likely cause of the chronically late running. In the PM service, the first time -point (Avenue Stanford/Technology Drive) sees a significant number of early trips (35.7 percent). Early trips are noted at all Santa Clarita stops except the MRTC. Stops at the Burbank Metrolink Station and Union Station suffer from late trips likely caused by traffic congestion. Union Station has the lowest on -time performance of the PM service (53.8 percent). All of the early departures at Avenue Stanford/Technology Drive and Avenue Stanford/Rye Canyon Rd took place during the 3:20 p.m. and 4:20 p.m. trips. The 5:12 p.m. trip did not experience any hot running. In several cases, the bus left as many as five or six minutes ahead of the posted schedule. Given these trips typically have lower ridership, it may be a case of the driver not expecting anyone to board at those stops, or only expecting regular riders, and departing if no one is waiting or if regular riders have already boarded. E A N 06 n co b.0 o co a = LU co E m u c 0 0 D 0 000 �.0D 0 0 0 0 r-I c 0 Z V) c 0 D 12 P 2 co a = -0 � 0 b.0 4- 0 City of Santa Cla rita 'Firainsift Development IPlain � ii ii a � Il3r,port Route Performance Overall irideirshilp Overall schedulle ad1heireince Exhibift 3.1.5.8 If 794 Overall Rideirslhiijp IIII IIIIIIII!, M., MI-IIIIIIIIIIII =2 Route 757 23,173 2,069 1,591 27,575 1 Route 791 1,934 N/A N/A 1,989 6 Route 792 1,456 N/A N/A 1,477 7 Route 794 2,369 N/A N/A 2,402 5 Route 796 6,335 N/A N/A 6,415 4 Route 797 16,644 N/A N/A 16,802 3 Route 799 19,956 N/A N/A 20,122 2 Ridershipfiar.full months of April and May 20.1.8. Totals include "unclassified" riders and may not exactly reflect the sum of weekday, Saturday, and .Sunday riders. Exhibift 3.1.5.9 If 794 Overall Schedule Adherence Route 757 65.5% N//A 65.5% 4 Route 791 58.1% N/A 58.1% 6 Route 792 63.3% N/A 63.3% 5 Route 794 53.4% N/A 53.4% 7 Route 796 67.1% N/A 67.1% 3 Route 797 79.1% N/A 79.1% 2 Route 799 79.3% N/A 79.3% 1 Im City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 796 is an express route connecting Santa Clarita and Warner Center. Like all express routes except Route 757, Route 796 is part of a paired route: Route 796 serves the peak direction of travel (southbound in the morning and northbound in the afternoon), while Route 791 serves reverse commute trips. The peak direction route always has much higher ridership and productivity, but the reverse commute route accommodates passengers working in Santa Clarita (or working a non- traditional shift in Warner Center) while minimizing deadhead travel. Route 796 is the peak -direction route, running south from Santa Clarita to Warner Center in the morning and north from Warner Center to Santa Clarita in the afternoon. Primary streets of operation include Soledad Canyon Road, Valencia Boulevard, McBean Parkway, Orchard Village Road, Lyons Avenue, Newhall Avenue, State Route 14, Interstate 5, Interstate 405, State Route 118, Burbank Boulevard, Desoto Avenue, Canoga Avenue, and Victory Boulevard. The route operates during peak periods on weekdays only. AM service travels from Santa Clarita to Warner Center. PM service is defined as that originating in Warner Center and traveling to Santa Clarita. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership Iby trilp In the AM service, trips at 5:24 a.m. and 5:56 a.m. see the highest average number of riders per trip (22 and 21, respectively). In the PM service, ridership peaks at 3:35 p.m. with an average of 24 riders per trip, then again at 5:00 p.m. with an average of 22 riders per trip. City of Santa Clarita Transit Development IPIlan uuai Il3r,port 30 25 20 15 10 5 0 30 25 20 15 10 5 0 IE::xlhiibiit 3.1.6.1. Route 796 Average IEUdeirslhiilp Iby'Firiilp Route 796 - Morning - Weekday Average Ridership by Trip 18 5:00 AM 5:24 AM 5:56 AM 6:23 AM 6:53 AM Route 796 - Afternoon - Weekday Average Ridership by Trip 3:35 PM 4:05 PM 4:30 PM 5:00 PM 6:20 PM Average Iboarding and allighting by stop Beginning on page 3, bubble maps indicate the relative level of activity at each Route 796 bus stop. In the AM service, the MRTC and Newhall Ave/Sierra Highway are the two stops in the Santa Clarita portion of the route with the greatest activity. In the Warner Center portion of the route, stops at Burbank Blvd and Canoga Ave/Oxnard St have the greatest activity. In the PM service, stops at Canoga Ave/Oxnard St and Burbank Blvd/Canoga Ave have the greatest activity in the Warner Center portion of the route, while stops at Newhall Ave/Sierra Highway and Valencia Blvd/Citrus Dr have the greatest activity in the Santa Clarita portion. ry) 0 Lm to a 0 M ai Or. (y) x L.0 K k" "ZI 70, 00 4- 'U 4w, fowl". N Pogo V, 10, Dk ON, Lu . . . . . .. 6, 411 La 'A" Lu '40111, 4, Cu z CI Cu dv'A, 0 to G� '%000 0 Al "I zLL T—j o NO 00 000 0,o "00 1P, 4� > CL OxIM"I C: C: 0 0 6 J'? glowroo Flwc,'06 090 000 0 0 mimmumU) (1) LID 7fl, loo al 110 In :3 0 0 0 —7 e 0 v 0 OAV ounIij My NILVA ,75bK RA A-4 YJ I I 75 U . ..... ..... 0 k"V ;xwju,,INN Infi,wq oqi.'AA C: 0 )V, L uu W I ov 4I'v -0 00 0 0 a) L d) (D �� 5 IZ 2 > "if UJIVIJ-1 12 71 2 D A;qjpw 'z ra N E� L Lo (A V, -�l (D � tol leple"'j Er LU LLJ 2 Ij u1su W"C", 16 CID I'M, do (D "m'V gi lqt4k, v I c 03 U 0 40 vo," V) 'm CL Jrjrj 01 C: C: 0 0 0 0 U) Ill P, r I// kv 1% .......... 0 o o Iv 4, , �k- 11 �R � X """f" Jai A w" " k 4 %,S pxf 0 v, V A, u�v q'; M NAV �rMv( OUIDU j 'S 0) L Mv )fV,) c vj 3 C5 Cl < C"j Al f LL Qj o(v U[x'WAMn Npo Ail ............ ............................... ...... . ....... ---�. 11,",P,All�g,we111)450 H . .......... M'ij, Li > 'surge' r p i j Z z 6 111 I'q L) "Ay a F— I E E -'5 0 V ud Iim, I od li 4 �xajl 11 LU (D C: uIq'w) Lliq C") 0 7, 0 v, V upl v,p ii�:R aj IL16, L.U'l sup (D (D CL im'dal Z toloo,ji 0 w T, L) a) o ul,m A () 0 Ue 4f —5, E 'WV 25, A F,r, AM', p I .......... Irs % J, "q, a W/o, t" % "7 WdGgI . . .. j� 2 lF, w V) CL 0 0 0 0 0 z z Co 25- u .2 2 0 o o kD 0 k" 00 Z< �4 U7 Iffin A/I 41- & U ""q .. . ........ Al i ca dW Wkc P" . .. kd . E qH L J ........ ... .. rz 0 z d, MI dr "Aul 000,, 0 0100 .2 . . .... . . .... . .. . .. . ... 62 J, g 100 40, cL or 6 0 J'? 110 -a o jp%V L© 0 0 z z 00000,01 leo cm 0) a) c: r- m r- al I Z 110 0 0 0 0 -7 City of Santa Clarita Transit Development IPIlan uua� Il3r,port IE::xhiibift 3.1.6.3 Route 796 Stole Il..iists 1 Commuter Wy &Soledad Canyon Rd 1 Victory Blvd &Topanga Canyon Blvd 2 Commuter Wy & Soledad Canyon Rd 2 Victory Blvd & Owensmouth Ave 3 Cinema Dr & Academy PI 3 Victory Blvd & Conoga Ave 4 McBean MRTC Park & Ride 4 Canoga Ave & Erwin St 5 McBean Pky & Arroyo Prk Dr 5 Canoga Ave & Oxnard St 6 McBean Pky & Arroyo Prk Dr 6 ICanoga Ave & Cal ifa St 7 Orchard Village Rd & Wiley Canyon Rd 7 Burbank Blvd & Canoga Ave 8 Lyons Ave & Val ley St 8 Burbank Blvd & Warner Center Ln 9 Lyons Ave & Newhall Ave 9 De Soto Ave & Burbank Blvd 10 IRailroad Ave & Market St 10 De Soto Ave & Oxnard St 11 Newhall Ave & Sierra Hwy 11 De Soto Ave & Erwin St 12 De Soto Ave & Devonshire St 12 De Soto Ave & Victory Blvd 13 De Soto Ave & Lassen St 13 De Soto Ave & Vanowen St 14 De Soto Ave & Superior St 14 De Soto Ave & Saticoy St 15 De Soto Ave & PIummerSt 15 De Soto Ave & Roscoe Blvd 16 De Soto Ave & Nordhoff St 16 De Soto Ave & Nordhoff St 17 De Soto Ave & Roscoe Blvd 17 De Soto Ave & Plummer St 18 De Soto Ave & Saticoy St 18 De Soto Ave & Superior St 19 De Soto Ave & Vanowen St 19 De Soto Ave & Lassen St 20 De Soto Ave & Erwin St 20 De Soto Ave & Devonshire St 21 De Soto Ave & Oxnard St 21 Newhall Ave & Sierra Hwy 22 De Soto Ave & Burbank Blvd 22 Newhall Ave & Judah Ln 23 Burbank Blvd & Warner Center Ln 23 Railroad Ave & Market St 24 Burbank Blvd 24 Orchard Village Rd & Lyons Ave 25 Canoga Ave & Califa St 25 Orchard Village Rd & Wiley Canyon Rd 26 Canoga Ave & Oxnard St 26 McBean Pky & Arroyo Prk Dr 27 Canoga Ave & Erwin St 27 McBean MRTC Park & Ride 28 Canoga Ave &Trillium Drwy 28 Valencia Blvd & Citrus Dr 29 Victory Blvd & Conoga Ave 29 Cinema Dr & Academy PI 30 Topanga Canyon Blvd & Victory Blvd 30 Commuter Wy & Soledad Canyon Rd City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Both inbound and outbound trips on Route 796 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.30. Trips with the highest average peak loads for each direction are identified below. IE::xlhiibiit 3.1.6.4 Route 796 Tiriips with II-fiiplhest Aveirape Pealk (Loads Weekday AM Service 5:56 a.m. 0.30 Weekday PM Service 3:35 p.m. 0.29 There were no trips which exhibited a load factor of at least 0.50. 1.20 1.00 0.80 0.60 0.40 0.20 0.00 1.20 1.00 0.80 0.60 0.40 0.20 0.00 IE::xlhiibiit 3.1.6.5 Route 796 Average (Load IFactoir Iby 'Firiilp Route 796 - Morning - Average Weekday Load Factor by Trip 0.22 0.19 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the destination portion of each commuter route (e.g., stops in Santa Clarita for a trip traveling from Warner Center to Santa Clarita), trips were not counted as early if they arrived before the posted time. (Any early departures from the last stop would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence AM service on Route 796 exhibits a significantly higher schedule adherence (77.5 percent) that the PM service (53.4 percent). Schedule dh rr nc Iby t6irn -(point Santa Clarita Metrolink Station has the lowest schedule adherence of any time -point on the AM service (43.7 percent), due largely to early departures. Given the AM trips are scheduled to depart within a few minutes of a Metrolink train arrival, it is possible drivers are leaving once the train has arrived and any arriving passengers have boarded, without waiting until the published departure time. For example, for the 6:23 a.m. trip (Metrolink arrival at 6:21 a.m.), 25 out of 27 observed trips departed the time -point early. It is unclear as to whether this occurs in an effort to stay on time elsewhere in the route or if drivers simply do not dwell at the station long enough. The MRTC has the highest on -time performance in the AM service (95.6 percent), followed by Newhall Ave/Sierra Highway. Schedule adherence drops significantly between Desoto Ave/Nordhoff St and Desoto Ave/Erwin St and remains around 65 percent throughout the rest of the route. Similar to the AM service, the PM service experiences the most early departures at its second stop, Victory Blvd/Canoga Ave (23 percent early; 76 percent on -time). This may also reflect the regular nature of commuter bus riders, and drivers may depart once all of the regular riders are on board. The trip with the biggest issue with "hot -running" is the 4:30 p.m. trip, where 15 of the 24 observed trips departed the time -point early. (It is interesting to note that none of those trips departed Topanga Canyon Blvd/Victory Blvd early.) The greatest schedule adherence in the PM service is at Topanga Canyon Blvd/Victory Blvd (89.9 percent). On -time performance erodes throughout the trip, dropping to zero at the MRTC (though it should be noted that data for the MRTC was only available for two trips). However, arrivals at Cinema Dr/Academy PI and the Santa Clarita Metrolink Station were also low (13.6 percent and 12.8 percent, respectively). L p w M L W A J 06 c-I N E o Ln > V) 0 0 0 0 0 0 0 00 �.o �* r14 r-I >= T co > 1-1 11 �o 11 11 11 .1 .1 ol .1 .1 .1 0 0 0 0 0 0 0 00 iD r-I 06 as o 0 LU City of Santa Cla rita 'Firainsift Development IPlain � ii ii a � Il3r,port Route Performance Overall irideirshilp Overall schedulle ad1heireince Exhibift 3.1.6.8 If 796 Overall Rideirslhiijp IIII IIIIIIII!, M., MI-IIIIIIIIIIII =2 Route 757 23,173 2,069 1,591 27,575 1 Route 791 1,934 N/A N/A 1,989 6 Route 792 1,456 N/A N/A 1,477 7 Route 794 2,369 N/A N/A 2,402 5 Route 796 6,335 N/A N/A 6,415 4 Route 797 16,644 N/A N/A 16,802 3 Route 799 19,956 N/A N/A 20,122 2 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sum of weekday, Saturday, and .Sunday riders. Exhibift 3.1.6.9 If 796 Overall Schedule Adherence Route 757 65.5% N/A 65.5% 4 Route 791 58.1% N/A 58.1% 6 Route 792 63.3% N/A 63.3% 5 Route 794 53.4% N/A 53.4% 7 Route 796 67.1% N/A 67.1% 3 Route 797 79.1% N/A 79.1% 2 Route 799 79.3% N/A 79.3% 1 EM City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 797 is an express route connecting Santa Clarita with Century City, UCLA, and Westwood. Like all express routes (except Route 757), Route 797 is part of a paired route: Route 797 serves the peak direction of travel (southbound in the morning and northbound in the afternoon), while Route 792 serves reverse commute trips. The peak direction route always has much higher ridership and productivity, but the reverse commute route accommodates passengers working in Santa Clarita (or working a non-traditional shift at the other end of the routes) while minimizing deadhead travel. Primary streets of operation include Soledad Canyon Road, Valencia Boulevard, McBean Parkway, Orchard Village Road, Lyons Ave, Newhall Avenue, State Route 14, Interstate 5, Interstate 405, Montana Avenue, Gayley Avenue, Westwood Boulevard, Wilshire Boulevard, Beverly Glen Boulevard, Santa Monica Boulevard, Century Park West, Century Park East, and West Olympic Boulevard. The route operates during peak periods on weekdays only, although the last northbound 797 trip in the afternoon falls in the Late PM period (7:45 p.m.). AM service is defined as that originating in Santa Clarita and traveling to Century City. PM service travels from Century City to Santa Clarita. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership Iby trilp Route 797 AM service peaks on the first trip of the day, with an average of 45 riders per trip on the 5:14 a.m. trip. Ridership generally declines on subsequent trips, with a slight upswing at the end of the AM service period. However, no trip drops below an average of 30 riders per trip. For the PM service, ridership also peaks during the first trip of the afternoon, with an average of 47 riders per trip on the 3:45 p.m. trip. Ridership declines through the end of the service day. No data was available for two of the PM service trips. City of Santa Clarita Transit Development IPIlan uuai Il3r,port IE::xlhiibiit 3.1.7.1. IRoute 797 IEUdeirslhiilp Iby Tiriilp Route 797 - Morning - Weekday Average Ridership by Trip 39 38 30 low 37 5:29 AM 5:44 AM 6:16 AM 6:31 AM 6:46 AM Route 797 - Afternoon - Weekday Average Ridership by Trip Gn vv 47 50 41 ®U 40 33 31 30 20 1 n 3:45 PM 4:10 PM 4:40 PM 5:10 PM 5:40 PM 6:40 PM 7:45 PM Average boarding and alliglhting Iby stop Beginning on page 3, bubble maps indicate the relative level of activity at each Route 797 bus stop. For the AM service, the Santa Clarita bus stop with the greatest level of activity is McBean Pkwy/Valencia Blvd. The Century City location with the greatest level of activity is Gayley Ave/Strathmore PI. For the PM service, the Century City bus stops with the greatest level of activity are Glendon Ave/Wilshire Blvd and Westwood Blvd/Weyburn Ave. The Santa Clarita stops with the greatest level of activity are Newhall Ave/Sierra Highway and the McBean Regional Transit Center. LM ¢r to a 0 M r- 0) r- Q) 0 Or. (Y) x L.0 If) I I is ,11 "" 41111 IN ............... ............ < iq 2 ti Dill % vm R A .... .. . //, 0 ..... 00 oo q . . . . z (f) M ,1111,01,01or � AuY,q a) .. Cu ... ... .. z -1Z 6aas 4t 10 000 0 Powllw% iu R000ll 7 --j '000 "N 1100ua 000 t CL Q 0 0 ""Oo ..... 0 0 . .... ....... .. . . cy) o) a) 0 0 0 41 CO 1000", al ............ mo, c"ll cn el wl, 7,0 0 r an 10 r.Lu cr. uj 02 = z W MR. uj I A 11, LD 14 4i w/ ail r dN CN...... 81 �wwwr !�W6lmhmiiMihimM� r ?'� ,12 Q11 14101 C: 11 It o 0 0 Adl 9�1 0 (n 0 (n rl 25- o o S I h,xl,1111�11� I'd o'l .(I rn �RIJI' 411 4L', LL Z' oil aw De 0"Pu '11 LU cr. uj J = z 02 w uj :31 Q) LD 0, IT 0$0 K" 401, V'p CL oo 00,11" ^olGro 0 0 td" 1 9�1 1,4' 0 0 V z z CID 07) 0) 4 r- P, o o i ill ol 4V,nq, 000!�' 4 i 011 110 1110 N 0 7 S u, 4 qg� NO, I P A q,v, o E X & W/- 0 wl LLJ 0 t o A% 0 .... . . ... IS Lj 11 10, 77- 1 114�—) o0ol/ cr k rv� "Y 0 Lf L M cu L s",10M T 00"" 0000 11111v. u f// .. ... .. .. 4- 0"", ra 0,00XI 0 0 IiIT 000 V, I, t ti A 'o 00 -P RO P olo� g � -11�' a CL 0 co woo . . ..... ... NAM oo 0 0 Q, "0 P11111000 ZZ0 �j P- r- Q (1) 14 14 00 o o W a 0;001111 'T < a v t IF -e, " k, City of Santa Clarita Transit Development Plan u u a II3eport 721 Commuter Wy & Soledad Canyon Rd Commuter Wy & Soledad Canyon Rd 3 Cinema Dr & Academy PI 4 McBean MRTC Park & Ride 5 McBean Pky & Valencia Blvd 6 McBean Pky & Arroyo Prk Dr 7 Orchard Village Rd & Wiley Canyon Rd 8 Lyons Ave & Valley St 9 Railroad Ave & Market St 10 Newhall Ave & Sierra Hwy 11 Montana Ave & Sth Sepulveda Blvd 12 Gayley Ave & Strathmore PI 13 Le Conte Ave & Gayley Ave 14 Westwood Blvd & Weyburn Ave 15 Glendon Ave & Wilshire Blvd 16 Wilshire Blvd & Sth Beverly Gln Blvd 17 Santa Monica Blvd & Ave Of The Stars 18 Century Prk East & Santa Monica Blvd 19 Century Prk East & Constellation Blvd 20 Century Prk West & MGM Dr IE::xlhiilbiit 3.1.7.3 IRoute 797 Step Il..iists �M® 1 � M � Century Prk West & MGM Dr 2 Century Prk West & Santa Monica Blvd 3 Santa Monica Blvd & Ave Of The Stars 4 Century Prk East & Santa Monica Blvd 5 Century Prk East & Constellation Blvd 6 Wilshire Blvd & Sth Beverly Gln Blvd 7 Glendon Ave & Wilshire Blvd 8 Westwood Blvd & Weyburn Ave 9 Le Conte Ave & Gayley Ave 10 Gayley Ave & Strathmore PI 11 Montana Ave & Sth Sepulveda Blvd 12 Newhall Ave & Sierra Hwy 13 Newhall Ave & Judah Ln 14 Railroad Ave & Market St 15 Railroad Ave & 8th St 16 Orchard Village Rd & Lyons Ave 17 Orchard Village Rd & Wiley Canyon Rd 18 McBean Pky & Arroyo Prk Dr 19 Valencia Blvd & McBean Pky 20 McBean MRTC Park & Ride 21 Cinema Dr& Academy PI 22 Commuter Wy & Soledad Canyon Rd 23 Commuter Wy & Soledad Canyon Rd City of Santa Clarita Transit Development IPIlan uuai Il3r,port Average Ilod fctoir by trip Many inbound and outbound trips on Route 797 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.60. Trips with the highest average peak loads for each direction are identified below. IE::xlhiilbiit 3.1.7.4 Route 797 Trios with II-fiiplhest Aveirape Pealk (Loads Weekday AM Service 5:14 a.m. 0.55 Weekday PM Service 3:45 p.m. 0.60 There were 82 individual trips which exhibited a load factor of at least 0.50. Twelve of those trips had a load factor of 0.70 or higher.3 Those trips are as follows: 3 It is possible there are more trips exhibiting high load factors, given no load data was available for two PM service trips. "N1 co re & Aw''iwcidII aces, IIIiic, �� 2 0 � "� EM a • City of Santa Clarita Transit Development IPlain uuai Il3r,po rt " May 15 a AM Service 5:14 a.m. -o. 0.62 April 11 AM Service 6:31 a.m. 0.62 April 10 AM Service 5:44 a.m. 0.61 April 18 AM Service 5:44 a.m. 0.61 May 10 AM Service 6:16 a.m. 0.60 April 11 AM Service 5:14 a.m. 0.60 May 16 AM Service 5:29 a.m. 0.60 May 10 AM Service 5:44 a.m. 0.60 April 26 AM Service 5:14 a.m. 0.60 May 14 AM Service 5:14 a.m. 0.60 April 11 PM Service 5:10 p.m. 0.59 April 24 AM Service 5:29 a.m. 0.59 May 14 AM Service 6:46 a.m. 0.59 May 17 AM Service 5:14 a.m. 0.59 May 15 PM Service 5:10 p.m. 0.58 April 19 AM Service 6:16 a.m. 0.58 May 3 AM Service 6:31 a.m. 0.58 May 10 AM Service 6:46 a.m. 0.58 May 10 PM Service 5:40 p.m. 0.57 April 16 PM Service 3:45 p.m. 0.57 May 17 AM Service 6:16 a.m. 0.57 May 17 AM Service 5:29 a.m. 0.57 April 19 AM Service 5:29 a.m. 0.56 April 12 AM Service 6:16 a.m. 0.54 May 14 AM Service 5:44 a.m. 0.54 May 7 AM Service 5:14 a.m. 0.54 April 10 PM Service 5:40 p.m. 0.53 April 24 AM Service 6:46 a.m. 0.53 May 7 PM Service 5:40 p.m. 0.53 May 8 AM Service 6:46 a.m. 0.53 April 16 AM Service 6:46 a.m. 0.53 May 7 PM Service 3:45 p.m. 0.52 April 17 AM Service 6:46 a.m. 0.52 April 11 AM Service 5:29 a.m. 0.52 April 17 AM Service 5:29 a.m. 0.52 April 26 AM Service 6:16 a.m. 0.52 April 27 AM Service 5:14 a.m. 0.52 May 1 AM Service 5:29 a.m. 0.52 April 30 AM Service 6:46 a.m. 0.52 April 26 PM Service 5:40 p.m. 0.51 April 20 AM Service 5:44 a.m. 0.51 May 9 AM Service 5:14 a.m. 0.51 May 16 AM Service 5:14 a.m. 0.51 April 18 AM Service 5:29 a.m. 0.51 "laiclre & Assaidates, IIIiic, �� 2&19 EM a • City of Santa Clarita Transit Development IPlain uuai Il3r,port " May 7 a AM Service 5:29 a.m. -o. 0.51 April 30 AM Service 5:44 a.m. 0.51 April 16 AM Service 5:29 a.m. 0.51 April 26 AM Service 5:44 a.m. 0.51 April 23 AM Service 6:46 a.m. 0.51 May 15 AM Service 6:31 a.m. 0.51 May 17 AM Service 5:44 a.m. 0.51 May 1 AM Service 5:44 a.m. 0.50 April 23 AM Service 5:29 a.m. 0.50 May 10 AM Service 1 5:14 a.m. 0.50 1.20 1.00 0.80 0.60 0.40 0.20 0.00 1.20 1.00 0.80 0.60 0.40 0.20 0.00 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the destination portion of each commuter route (e.g., stops in Santa Clarita for a trip traveling from Century City to Santa Clarita), trips were not counted as early if they arrived before the posted time. (Any early departures from the last stop would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 797's AM service exhibits better overall schedule adherence (84.3 percent) than the PM service (67.7 percent). Late trips are the primary challenge for the PM service, while the AM service has challenges with both late and early trips. Schedulle adherenceIby t6irn -(point The AM service experiences its lowest schedule adherence at the Santa Clarita Metrolink Station, where 53.1 percent of trips depart early. A similar trend was noted on Route 796, and it was posited that drivers are departing after Metrolink trains arrive, not waiting for the scheduled departure time. However, Route 797 departures are not as close to the arrival times for Metrolink trains traveling from Palmdale/Lancaster, so it is unlikely this is a significant factor for this route. Overall, schedule adherence is high with the exception of this and two other time -points — MRTC (66.7 percent on -time) and Century Park West/Solar Way (61.6 percent on -time). The PM service exhibits very high schedule adherence prior to departing for Santa Clarita. On -time performance drops to 61.4 percent at Newhall Ave/Sierra Highway, eroding further through Lyons Ave/Orchard Village Rd (44.4 percent), and climbing slightly by the end of the route (54.7 percent). Late trips are the significant issue for the PM service. Given the majority of late trips happen once the bus returns to Santa Clarita, it is likely highway traffic congestion is a significant factor in the late trips. The City may wish to add some running time to the Route 797 schedule to accommodate more realistic travel times from the Century City/UCLA/Westwood area. so 0 L Lu 0 0 L W A E^ (D 06 — > m ol O O O O O O O 00 l0 N c-I 0 0 0 0 0 0 0 000 �0o 0 0 0 r-I 06 — > m Q c > �o D c n ccO a) _G N W > Q O > E v s (a ro ro C7 V)N co > [O Q O t N a) 0 City of Santa Cla rita 'Firainsift Development Plain � ii ii a � Il3r,port Route Performance Overall irideirslhilp Overall schedulle ad1heireince Exhibift 3.1.7.9 If 797 Overall Rideirslhiijp IIII IIIIII. I =1 - IIIIIIIIIIII =2 11111 Route 757 23,173 2,069 1,591 27,575 1 Route 791 1,934 N/A N/A 1,989 6 Route 792 1,456 N/A N/A 1,477 7 Route 794 2,369 N/A N/A 2,402 5 Route 796 6,335 N/A N/A 6,415 4 Route 797 16,644 N/A N/A 16,802I 3 Route 799 19,956 N/A N/A 20,122 2 Ridershipfiar.full months of April and May 20.18. Totals include "unclassified" riders and may not exactly reflect the sum of weekday, Saturday, and .Sunday riders. Exhibift 3.1.7.1.0 If 797 Overall Schedule Adherence iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillillillillillilliillillillillilillillilillllllllllllllI Route 757 65.5% 11111111011,1711! =�Zm N/A IIIIIIIIIIIIIIIE=1111111111111 65.5% 4 Route 791 58.1% N/A 58.1% 6 Route 792 63.3% N/A 63.3% 5 Route 794 53.4% N/A 53.4% 7 Route 796 67.1% N/A 67.1% 3 Route 797 79.1% N/A 79.1% 2 Route 799 79.3% N/A 79.3% 1 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Route Description Route 799 is a limited-stop/express route connecting Santa Clarita with Downtown Los Angeles. Like all express routes (except Route 757), Route 799 is part of a paired route: Route 799 serves the peak direction of travel (southbound in the morning and northbound in the afternoon), while Route 794 serves "reverse commute" trips. The peak direction route always has much higher ridership and productivity, but the "reverse commute" route accommodates passengers working in Santa Clarita (or working non-traditional work hours in Downtown Los Angeles) while minimizing deadhead travel. The route operates during peak periods on weekdays only, although the last two northbound trips fall within the Late PM period. Primary streets of operation include Soledad Canyon Road, Valencia Boulevard, McBean Parkway, Orchard Village Road, Lyons Ave, Newhall Avenue, State Route 14, Interstate 5, Spring Street, First Street, Grand Street, Seventh Street, Eighth Street, and Figueroa Street. AM service is defined as that originating in Santa Clarita and traveling to Downtown Los Angeles. PM service travels from Downtown Los Angeles to Santa Clarita. This route productivity analysis includes data for all trips recorded by the City's onboard monitoring platform between April 9 and May 18, 2018. Route Performance Average ridership by trip During the AM service, ridership is highest during the 4:55 a.m. and 5:21 a.m. trips (average of 40 riders per trip), then generally declines throughout the remainder of the morning service. PM service ridership peaks during the first trip of the afternoon (3:22 p.m.) and has two additional "spikes" (4:02 p.m. and 4:32 p.m., which have an average of 37 and 35 riders per trip, respectively). Ridership generally declines throughout the remainder of the afternoon service. 60 50 40 30 20 10 0 is:xlhiibiit 3.1.8.1. Route 799 Average [Udeirslhiilp Iby 'Firiilp Route 799 - AM Service - Average Ridership by Trip 4:55 AM 5:06 AM 5:21 AM 5:36 AM 5:51 AM 6:01 AM 6:16 AM 6:31 AM 6:51 AM EM City of Santa Clarita Transit Development IPIlan uuai Il3r,port 60 50 40 30 20 10 0 Route 799 - PM Service - Average Ridership by Trip 3:22 PM 3:42 PM 4:02 PM 4:17 PM 4:32 PM 4:47 PM 5:02 PM 5:22 PM 6:00 PM 6:45 PM Average boarding and allighting by stop Beginning on page 4, bubble maps indicate the relative level of activity at each Route 799 bus stop during both the AM and PM services. For the AM service, the bus stops with the highest activity in Santa Clarita are the MRTC, Newhall Metrolink Station, and Newhall Avenue/Sierra Highway (Park & Ride). In the Los Angeles portion of the route, the highest activity stops are N Spring St/W Temple St, N Spring St/S Spring St, S Grand Ave/W 3rd St, and S Grand Ave/W 5th St. For the PM service, the bus stops with the highest activity in Downtown Los Angeles is S Figueroa St/W 5th St. In Santa Clarita, the stops with the highest activity mirror the morning service: Newhall Ave/Sierra Highway (Park & Ride), Newhall Metrolink Station, and the McBean Regional Transit Center. (1) LM to a 0 M 0) 0) r- Q) 0 Or. r14 06 x L.0 M >V) r. m x . lY p < rr W? a 141 SO , gv "n F—E CL Uj Z5 f I�AP 0 Lu , 64 " W( (1) (U 12 P�01 oo)O, (D N1 cu oy, (D of, r. ye, O 00" 6"1 or jop go* OA P"oo )OF Z, 12 6 moo CL K6 =3 :3 0 0 0 0 W ifl7 o o . .... .. . . . Al 4) ;lIj, " N ............ 0 it 0 0 7/1 gt,4. 2 rY -T 10 lk"k Li a 11� WOO" LMU -�t 1-L77 0- w r,,V�h A Uk U -.1--h-11 . . ..... . ......... ... sn"V, -D hl Riff pq 0YW IV 14 AP S, LU ry eel E, oig LD 2 F 0 V , 1tifo, W 0 /Px, �a p � ;,o lw, 16 dF 14 En OL '0 c f{�"a"°�rr.m��A AV 0 0 0 0 z z ? �kr If tm cn cn cn (D a) tj o o 13 d � w .. ti U 3 I Lu m (a LL t AKI o' E .1. JJ o t 0 (D iy 04- .. . . . ..... Id k f Eli +Z ,011 pi, j gr Lu 0/0 dl ri, ph F I U) ,'00 M ol M 0/0, 00" .. I/ . .. .. . ... OiIV ... .. .. �7' f// I . .... . 0 6�74 I P P RIl j; H6 CL cn '0 NAM oo 0 0 V 0 0 z z 0 iL "'/ . 5 rn CII M Cn 14 . . . . . . . (D (D a 0 C) 0 0;0001111 'Tf (D IF imaq I, k, City of Santa Clarita Transit Development Plain uaa II3r,po rt 1 Commuter Wy & Soledad Canyon Rd (Santa Clarita Metrolink Station) 2 Commuter Wy & Soledad Canyon Rd (Park & Ride) 3 Cinema Dr & Academy PI 4 McBean MRTC Park & Ride 5 McBean Pky & Arroyo Park Dr 6 Orchard Village Rd & Wiley Canyon Rd 7 Lyons Ave & Valley St 8 Railroad Ave & Market St (Newhall Metrolink Station) 9 Newhall Ave & Sierra Hwy 10 N Alameda St & W College St 11 NSpring St 12 N Spring St & W Temple St 13 N Spring St & S Spring St 14 W 1st St & S Hill St 15 S Grand Ave & 2nd St 16 IS Grand Ave & W 3rd St 17 S Grand Ave & W 5th St 18 W 7th St & S Olive St 19 W 7th St & S Broadway 20 W 7th St & S Spri ng St IE::xlhibiit 3.1.8.3 (Route 799 Stop Il..iists 1 w� 1W 8th St & S Spring St 2 W 8th St & S Grand Ave 3 W 8th St & S Flower St 4 S Figueroa St & W 7th St 5 S Figueroa St & W 5th St 6 S Figueroa St & W 3rd St 7 W 1st St & S Hope St 8 W 1st St & S Hill St 9 N MainSt&S Main St 10 N Mai n St & E Templ e St 11 N Main St (Olvera St) 12 N Alameda St & W College St 13 Newhall Ave & Sierra Hwy 14 Railroad Ave & Market St (Newhall Metrolink Station) 15 Railroad Ave & 8th St 16 Orchard Village Rd & Lyons Ave 17 Orchard Village Rd & Wiley Canyon Rd 18 McBean Pky & Arroyo Park Dr 19 McBean MRTC Park & Ride 20 Cinema Dr & Academy PI 21 Commuter Wy & Soledad Canyon Rd (Park & Ride) 22 Commuter Wy & Soledad Canyon Rd (Santa Clarita Metrolink Station) us City of Santa Clarita Transit Development (Phan uuai Il3r,por Average Ilod fctoir by trip Both inbound and outbound trips on Route 799 appear to be well within the current capacity of the vehicles. When calculating average load factor by trip, there were no trips that exceeded an average load factor of 0.59. Trips with the highest average peak loads for each day and direction are identified below. IE::xlhiibiit 3.1.8.4 Route 799 Tiriiios wiitlh II-fiiglhest Average Pealk (Loads Weekday AM Service 4:55 a.m. 0.51 5:21 a.m. Weekdav PM Service 3:22 D.M. 0.59 There were 56 individual trips which exhibited a load factor of at least 0.50. Of those, 10 had a load factor of at least 0.70. Those trips are as follows: IE::xlhiibiit 3.1.8.5 Route 799 'Firiiios wiitlh (Load IFactoir at least 0.50 ao April 19 a AM Service 4:55 a.m. 2- 0.78 April 30 AM Service 5:21 a.m. 0.75 May 8 AM Service 5:06 a.m. 0.75 May 8 AM Service 4:55 a.m. 0.73 April 19 AM Service 5:21 a.m. 0.72 May 8 AM Service 5:21 a.m. 0.72 May 1 AM Service 5:06 a.m. 0.72 April 24 AM Service 5:21 a.m. 0.72 May 15 AM Service 4:55 a.m. 0.71 April 16 PM Service 4:02 p.m. 0.70 April 23 AM Service 5:21 a.m. 0.67 May 17 AM Service 4:55 a.m. 0.66 May 16 AM Service 5:21 a.m. 0.66 April 18 PM Service 3:22 p.m. 0.66 April 30 AM Service 5:06 a.m. 0.64 April 30 AM Service 4:55 a.m. 0.64 April 24 AM Service 4:55 a.m. 0.64 May 15 AM Service 5:51 a.m. 0.63 April 11 PM Service 3:22 p.m. 0.63 May 3 AM Service 5:21 a.m. 0.63 May 7 AM Service 5:36 a.m. 0.62 April 9 AM Service 5:36 a.m. 0.61 April 19 PM Service 4:02 p.m. 0.60 April 24 AM Service 5:06 a.m. 0.60 April 25 AM Service 5:21 a.m. 0.60 May 16 AM Service 5:36 a.m. 0.59 May 16 AM Service 4:55 a.m. 0.58 " I ci ci Ire & A w''iwai ( IIa u es, III iic, �� 203 " City of Santa Clarita Transit Development IPlain uuai Il3r,port " April 18 a AM Service 4:55 a.m. -o. 0.58 May 18 AM Service 5:21 a.m. 0.58 April 17 AM Service 5:36 a.m. 0.58 April 17 AM Service 5:21 a.m. 0.57 May 10 AM Service 4:55 a.m. 0.57 April 23 AM Service 5:06 a.m. 0.56 April 17 AM Service 4:55 a.m. 0.56 April 9 AM Service 5:21 a.m. 0.55 May 14 PM Service 4:02 p.m. 0.55 April 26 AM Service 5:21 a.m. 0.55 April 25 AM Service 5:51 a.m. 0.54 April 26 AM Service 4:55 a.m. 0.54 May 8 PM Service 3:42 p.m. 0.54 May 1 AM Service 4:55 a.m. 0.54 May 15 PM Service 3:42 p.m. 0.53 April 25 AM Service 5:36 a.m. 0.53 May 7 PM Service 5:02 p.m. 0.53 April 10 AM Service 5:21 a.m. 0.52 May 7 AM Service 6:01 a.m. 0.52 May 16 AM Service 5:51 a.m. 0.51 April 16 AM Service 5:51 a.m. 0.51 May 17 AM Service 5:51 a.m. 0.51 May 1 AM Service 6:16 a.m. 0.51 May 15 AM Service 5:21 a.m. 0.50 April 12 AM Service 5:21 a.m. 0.50 April 16 AM Service 5:06 a.m. 0.50 April 23 AM Service 5:51 a.m. 0.50 May 18 AM Service 5:36 a.m. 0.50 May 3 AM Service 4:55 a.m. 0.50 City of Santa Clarita 'Firainsift Development IPlain uua� Il3r,port 1.20 1.00 0.80 0.60 0.40 0.20 0.00 1.20 1.00 0.80 0.60 0.40 0.20 0.00 0.43 IE::xlhiilbift 3.1.8.6 Route 799 Average II-oad [::actoir Iby'Firiilp Route 799 - AM Service - Average Load Factor by Trip 0.42 0.45 q� 0.33 0.21 4:55 AM 5:06 AM 5:21 AM 5:36 AM 5:51 AM 6:01 AM 6:16 AM 6:31 AM 6:51 AM Route 799 - PM Service - Average Load Factor by Trip 0.59 0.54 0.40 0.38 0.25 0.25 0.18 3:22 PM 3:42 PM 4:02 PM 4:17 PM 4:32 PM 4:47 PM 5:02 PM 5:22 PM 6:00 PM 6:45 PM Nilacre & Assaidates, III iic, �� 203 `j City of Santa Clarita Transit Development IPIlan uuai Il3r,port Schedule Adherence "On -time" is defined as departing the stop no more than five minutes past and not before the posted time. "Late" trips are any trips that depart six minutes or more past the posted time. "Early" trips are those which depart at any point before the posted time. For the destination portion of each commuter route (e.g., stops in Santa Clarita for a trip traveling from Downtown Los Angeles to Santa Clarita), trips were not counted as early if they arrived before the posted time. (Any early departures from the last stop would be captured as part of the analysis of travel in the opposite direction.) Overall schedulle adherence Route 799's AM service experienced significantly higher schedule adherence (90 percent percent) than the PM service (50.2 percent). Late trips are the primary challenge for the PM service, though there are some early trips during both times of day. Schedule dh it nc Iby t6irn -(point In the AM service, schedule adherence is higher within Santa Clarita than after arriving in Los Angeles. Departures at the McBean Regional Transit Center have the highest schedule adherence (97.6 percent), while 7th St/Spring St (the end of the route) sees the lowest (79.6 percent). Early trips take place at the Santa Clarita Metrolink Station and Cinema Drive/Valencia Blvd. In the PM service, the first time -point (8th St/Spring St) sees a significant number of early trips (30.8 percent), as does the Metro Gold Line Station (16.2 percent). In Los Angeles, Main St/Temple St has the lowest on -time performance (54 percent), while Figueroa St/5th St has the highest (80.6 percent). Schedule adherence declines dramatically upon reaching Santa Clarita, which indicates performance is likely affected significantly by traffic congestion. In Santa Clarita, the Newhall Metrolink Station has the highest on -time performance (52.6 percent), while Cinema Drive/Valencia Blvd has the lowest (23.6 percent). Additional travel time between Downtown Los Angeles and Santa Clarita during the PM service may be warranted. The majority of the early departures at 8th St/Spring St occurred during the 5:22 p.m. and 6:45 p.m. trips. The majority of the early departures at the Metro Gold Line Station (N Alameda St/W College St) occurred during the 6:45 p.m. trip. The 6:45 p.m. trip also had fewer arrivals at stops in Santa Clarita. Um G/ A 0 i N L W 0 00 06 m J Uf coV) V� L } Q V) co < V) -0= C +' f6 U) co + V) cn a) w Q C E C V L Q ol o 0 0 0 0 O 00 l0 O O -A 0 0 0 0 0 0 O 00 l0 � O O r-I co > L z O .O_ (D O V) }1 cN � C J W V) V Q E ." V m cn O N ++ 7 Ln h0 U- + M V CL City of Santa Cla rita 'Firainsift Development IPlain � ii ii a � Il3r,port Route Performance Overall irideirshilp Overall schedulle ad1heireince Exhibift 3.1.8.9 If 799 Overall Rideirslhiijp IIII IIIIIII. I =1 - IIIIIIIIIIII =2 11111 Route 757 23,173 2,069 1,591 27,575 1 Route 791 1,934 N/A N/A 1,989 6 Route 792 1,456 N/A N/A 1,477 7 Route 794 2,369 N/A N/A 2,402 5 Route 796 6,335 N/A N/A 6,415 4 Route 797 16,644 N/A N/A 16,802 3 Route 799 19,956 N/A N/A 20,122 2 Ridershipfiar.full months of April and May 20.1.8. Totals include "unclassified" riders and may not exactly reflect the sum of weekday, Saturday, and .Sunday riders. Exhibift 3.1.8.1.0 If 799 Overall Schedule Adherence Route 757 65.5% N/A 65.5% 4 Route 791 58.1% N/A 58.1% 6 Route 792 63.3% N/A 63.3% 5 Route 794 53.4% N/A 53.4% 7 Route 796 67.1% N/A 67.1% 3 Route 797 79.1% N/A 79.1% 2 Route 799 79.3% N/A 79.3% 1 ME City of Santa Clarita Transit Development IPIlan uuai Il3r,i":oo rt Overview of Current Fare Structure Santa Clarita Transit offers a variety of full and reduced fares based on mode. The regular base fare for local fixed -route service is $1.00. The regular base fixed -route fare for the commuter service ranges from $3.00 to $4.50. The regular base Dial -A -Ride fare is $2.00. Reduced fares on local bus and commuter services are available to seniors (age 60 and older) and persons with disabilities. Children under five years old ride free on all modes. Santa Clarita Transit also offers day and monthly passes (loaded on TAP cards) which are valid on local bus and commuter services as well as the EZ Transit Pass for commuter services. Token Transit mobile fare payment is accepted on local and commuter fixed -route services, as well as the special Beach Bus service. Santa Clarita Transit offers several special services. Supplemental school day and Station Link services are part of the local fixed -route service and all local fares apply. There is no student discount available. Fares for the Beach Bus and Hometown Trolley are set separately from the local fixed -route service. A breakdown of the fare structure for each mode is provided below. IE::xlhiibiit 3.1.9.1. ILocA IFaire Structure Regular (base fare) o $1.00 Reduced Free Children under 5 Free ASI card holders Free Personal Care Attendants (PCAs) $1.00 Day pass $2.50 Monthly pass $34.00 IE::xlhiibiit 3.1.9.2 Commuter IFaire Structure *Note: Senior eligibility is age 62 and older for the EZ Transit Pass. " I ci ci Ire & Assaidates, III iic, �� 203 " EM a • City of Santa Clarita Transit Development IPIlan uuai II3r,port IE::xlhiilbiit 3.1.9.3 IDial.-A.-Ride IFare Structure General public o $2.00 Senior/disabled $2.00 Children under 5 Free Personal Care Attendants (PCAs) Free Companions $2.00 IE::xlhiilbiit 3.1.9.4 SlpeciiA Services IFare Structure Hometown . - -- IFare Usage Overview In FY 2017/18 (specifically July 2017 — May 2018), nearly half of the nearly 2.5 million fixed -route riders (local and commuter combined) used cash to pay their fares .4 More than 19 percent of all patrons rode fare -free. Out of those nearly 480,000 trips, 82.4 percent used the senior/disabled discount, while 6.8 percent were children under the age of five. The SCT local monthly pass was used on 14.2 percent of trips, while 10.8 percent of trips used stored value on a TAP card. Only 4.5 percent of trips used a transfer from a connecting transit system. Token Transit mobile ticketing was introduced in February 2018, and as such comprised only 0.1 percent of all trips. Surprisingly, day pass usage comprised just 0.2 percent of trips, which may indicate customers using more than one bus to complete trip are either willing to pay the one dollar fare for each trip or use a monthly pass. 1,400,000 1,200,000 1,000,000 800,000 600,000 400,000 200,000 0 IE::xlhiilbiit 3.1.9.5 IFY 201.7/1.8 IFare Usage FY 2017/18 Fare Usage r a�\ .�\ X `J\ �1 a41 a41 a55 a41 a41 a41 ar ays Ca "a� ��Q sae ae �e �e he �t° �a� ea a�5 �r Oa °� \� �e��° ��° ME 4 This figure is inferred based on total ridership minus all other identified fare types, as documented by Santa Clarita Transit in its monthly reports. "N1cicill"e & Aw'wai("IIau er„x II II(", 2&1 9 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Peer Review In evaluating the City's transit fare structure, it was useful to compare Santa Clarita Transit to like -peers across the region. In doing so Moore & Associates reviewed various fare characteristics separately, noting where Santa Clarita Transit falls in relation to peers as well as the average (mean) among all entities reviewed (including Santa Clarita Transit). The selected peers are Antelope Valley Transit Authority (AVTA), City of Culver City, City of Montebello, City of Torrance, and Valley Express (Ventura County). (Base IFare Of the six entities examined, Santa Clarita Transit has the lowest regular local fare, along with Culver City and Torrance. AVTA had the most expensive, which is not surprising given the size of its service area. The average of all local regular fares was $1.14. All entities have a lower base fare than LA Metro, which charges $1.75 per ride. Santa Clarita also had the lowest reduced fare for seniors/persons with disabilities (free). Peer fares ranged from $0.25 to $0.75, with the average being $0.41. Four entities also offered a discounted student fare, which ranged from $0.50 to $0.75. $1.60 $1.40 $1.20 $1.00 $0.80 $0.60 $0.40 $0.20 $0.00 1::xlhiilbiit 3.1.9.6 IPeeir Review ILocA IFaires Local Fares Santa Clarita AVTA Culver City Montebello Torrance Valley Express Transit IIIIIIIV Regular 111111111 Senior/disabled IIIIIIII Student Only Santa Clarita and AVTA offer true commuter service; Montebello and Torrance both offer Express service, but with base fares of $1.30 and $2.00, respectively. The average of the three commuter fares offered by Santa Clarita Transit is $3.83, compared to $9.58, which is the average of the commuter fares offered by AVTA. Again, it is not surprising that AVTA's fare would be at least twice the fare charged by Santa Clarita, given the distance traveled by AVTA is roughly twice that traveled by Santa Clarita Transit. Only Montebello does not offer a reduced fare for seniors and persons with disabilities on its commuter/express service. in City of Santa Clarita Transit Development IPIlan uuai Il3r,port $12.00 $10.00 $8.00 $6.00 $4.00 $2.00 $0.00 1::xlhiibiit 3.1.9.7 IPeeir Review Cornirnuteir IFares Commuter Fares Santa Clarita Transit AVTA Montebello Torrance IIIIIIIII Regular 11111111 Senior/disabled Dial -A -Ride fares range from fifty cents in Culver City and Montebello to $6.00 for Rural Zone 2 in AVTA. Culver City asks for a suggested donation of fifty cents, while Montebello and Torrance both offer Dial -A - Taxi programs. Santa Clarita Transit is generally in line with the in -town fares charged by its nearest neighbors (AVTA and Valley Express). $8.00 $6.00 $4.00 $2.00 $0.00 1::xlhiibiit 3.1.9.8 IPeeir Review IDiiA-A-Riide IFares Dial -A -Ride Fares Santa Clarita AVTA - Urban AVTA - Rural AVTA - Rural Culver City Montebello Torrance Valley Express Transit Zone Zone 1 Zone 2 Santa Clarita Transit's non -cash fare offerings are in line with its peers. A day pass is available in lieu of an intra-agency transfer. All entities except for Culver City offer a monthly pass (though Montebello's is available to students only). Three of the five entities price their monthly pass between $30 and $35. The average price among all five peers is $33.80, roughly the same price as Santa Clarita Transit's pass. $60.00 $50.00 $40.00 $30.00 $20.00 $10.00 $0.00 1::xlhiibiit 3.1.9.9 IPeeir Review Monthly IPass IFares Monthly Pass Santa Clarita AVTA Montebello Torrance Valley Transit Express " Icicilre & AssccIates, III iic, �� 20 � `j mm a • City of Santa Clarita Transit Development IPIlan uuai Il3r,port Re iionall Fare Agreements Santa Clarita Transit participates in regional fare agreements for TAP, EZ Pass, Metrolink, and Metro's LIFE Program. The TAP (Transit Access Pass) program enables riders to store a day or monthly pass or interagency transfers on a TAP card, or to store cash value on the card. EZ Transit Pass is a regional pass program valid on Santa Clarita's commuter routes. Commuter customers may also use an inter -agency transfer to and from connecting services outside of Santa Clarita. Metrolink customers ride Santa Clarita Transit for free with a valid Metrolink ticket or pass as part of the EZ Transit Pass program. The Low - Income Fare is Easy (LIFE) Program is Metro's Rider Relief Program, offering coupons that can be used toward the purchase of fare for Santa Clarita Transit and other municipal transit operators. IFairelbox Recovery Ratio 1::x1hiibiit 3.1.9.1.0 IFairelbox Recovery Rado Table Contract transportation services $18,848,994 $19,332,460 Passengers 11 Fare Revenue ,,: 0• $3,373,080 Farebox RecoveryCost per passenger Conclusions Santa Clarita Transit's fare structure is largely consistent with its peers and appears to be functioning well. Fares tend to be at the lower end of the peer range, yet not unreasonably low. A free fare for seniors and persons with disabilities on the fixed -route service offers a significant savings for qualified riders. Token Transit should be well -promoted, especially among school -age youth and their parents, as an alternative to carrying cash or needing to load a TAP card. With respect to the TAP program, Moore & Associates recommends the City follow up with local TAP pass sales locations on a periodic basis to ensure their equipment remains in working order and that they are able to sell passes and add stored value. It can be frustrating for a customer when it is difficult to load money onto a TAP card, though as Token Transit becomes more widely used, it may mitigate this issue. Given the affordability of Santa Clarita Transit's fares, we recommend maintaining the current fare structure provided the system is meeting farebox recovery ratio requirements. Should SCT be at risk for not meeting farebox recovery requirements, we recommend identifying local funds with which to supplement farebox revenue before considering a fare increase to maintain service affordability. MR City of Santa Clarita Transit Development IPlain uua� Il3r,port This page intentionally blank. EM City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita Transit Development IPIlan uuai Il3r,port Public involvement is a critical and necessary part of the planning process. Input from the community gives transit providers insight into those locations that warrant service as well as indications of where shortcomings within the overall system may exist. For the purpose of the Transit Development Plan (TDP), numerous public outreach efforts were pursued. Key stakeholders will identified and targeted to provide insight for the development of public transportation in the Santa Clarita Valley. Outreach efforts were conducted at various points throughout the project to gain a more representative sample of public input. An interactive map was set up so anyone can pinpoint their feedback online. Onboard and community surveys were conducted. This section discusses the methodology used and outcome of all community outreach efforts conducted for the Plan. Five surveys were conducted, each reflecting a different outreach effort: 1. Supplemental School Day Survey, 2. On Board Survey, 3. Commuter Survey, 4. Dial -A -Ride Survey, and 5. Community Survey. Community Outreach In support of the Santa Clarita TDP project, Moore & Associates facilitated two rounds of community workshops. The first round of workshops took place in June 2018, and the second in February 2019. Workshops were promoted through direct mail, social media, posters at high activity centers throughout the Santa Clarita Valley, and the project webpage. Woirksholps Round :i.., June 201.8 In addition to fostering public discussion regarding the TDP, the objectives for Round One were: 1. Introduce the project, 2. Promote the project webpage, and 3. Encourage participation in the community survey. Workshops were held on: • Thursday, June 7, 2018: Canyon Country Jo Anne Darcy Library • Monday, June 11, 2018: Oak Room, The Centre • Saturday, June 16, 2018: Valencia Public Library • Saturday, June 16, 2018: Old Town Newhall Library ME City of Santa Clarita Transit Development IPIlan uuai Il3r,port • Is the City receiving its "fair share" of transit dollars (from LACMTA)? • City has been talking about rail connection with San Fernando Valley for 15 years. Need better connections with San Fernando Valley. • If (when?) Metrolink increases service frequency (presumably with San Fernando Valley and downtown Los Angeles), reallocate bus resources. • "Coordinate with Bart Reed." • A lot of people have jobs at night. Could use later evening/night bus service. • More capacity for school trippers. • Using transit as an out-of-town visitor (disabled) can be challenging. • Make (transit) more economical and efficient. Get people out of cars. • Partner with Uber/Lyft as backup to transit. • Going eight miles across the SCV takes 35-40 minutes via SCT. (Presumably a comment re current commuter bus routing.) • Signal prioritization (along main roads such as Soledad Canyon) for buses. • Prefer smaller vehicles operating in neighborhoods (versus walking to arterials). Even if it involves a transfer (two -seat trip). • Greater promotion of service information for/on Smartphones. • Comment re DAR driver not accepting Medical card for passage. • Greater promotion of TAP card. Ideas for SCV card designs. • SCV topography often makes walking to the bus stop difficult. Woirkslholps (Round 2, IFelbiruairy 201.9 In February 2019, the second round of workshops were held. Six community workshops were convened at locations throughout the city. The objectives for Round Two were: 1. Share recommendations arising from the project with the community, 2. Assess public support for each recommendation, and 3. Present findings from the community outreach efforts. Workshops were held on: • Thursday, February 7, 2019 - Valencia Public Library • Thursday, February 7, 2019 —Valencia High School Library • Friday, February 8, 2019 — Canyon Country Jo Anne Darcy Library • Friday, February 8, 2019 — Canyon County Community Center • Saturday, February 9, 2019 — Canyon Country Jo Anne Darcy Library • Saturday, February 9, 2019 — Old Town Newhall Library The following discussion arising during the workshops has been incorporated into the project report: • Importance of regional connections between Heritage Valley and Santa Clarita Valley. • Discussion of possible SCT service on Highway 126 when Newhall Ranch development opens. • Six Flags not enthusiastic about transit service to its Magic Mountain park. "N1cicilre & a+ saiidau e x (III iic, I 0 � p City of Santa Clarita Transit Development IPIlan uuai Il3r,port • Plans for SCT to service new housing developments across the Valley. • Participant interested in a beach bus from SCV to Ventura County beaches. • SCT service on Bouquet is consistent at 30-minute frequency. • "SCT weekend service has bad connections." • Request to sync all routes or run on an every 30-minute frequency. • "Routes 5 and 6 have too many vehicles in service with several running empty." • Discussion of the "recommendations" matrix including signal synchronization and prioritization along Soledad and introducing limited -stop express shuttle on Soledad. • Request to add service down Golden Valley Rd where there currently isn't any service. • Need more service options to LA sporting events. • Request to extend commuter bus to Expo Line. • Request for service from SCV to SFV (for Veteran's Services). • Likes the idea of neighborhood shuttles. Likes the idea of (also) expanding paratransit service area. • Likes idea of express bus along Soledad. • Would like to see Routes 5 and 6 split. • Likes idea of neighborhood shuttles. • Increased service near Golden Valley Target and Walmart. • Enthusiastic about Uber/Lyft to supplement evening service. • Request for a bus to Golden Valley Plaza (Target, etc.). Starting from McBean Regional Transit Center to Newhall Ranch to Golden Valley to Whites/Plum (large loop). • Likes the idea of express route on Soledad which could also help with service from Canyon Country COC to Valencia COC campus. • Santa Clarita Metrolink needs more parking. People are currently parking in the dirt/mud. • Adjust bus "layover zone" at Newhall Station. • Increase service on Newhall Ranch Rd near the hotels. • Increase in bicycles increases the need for secure bike parking- especially at the new developments. • Bus shelters are needed near Needham Ranch. • Bus stops near schools and adjacent to senior housing need shelters installed. Acton/Ague IDullce Outreach: In July 2018, the City requested additional community outreach in both Acton and Agua Dulce. Therefore, Moore & Associates under took the following activities: 1. Household mailer. A color postcard was designed, produced, and distributed to approximately 3,000 households in Acton and Agua Dulce promoting the community workshops, online survey, and project webpage. 2. Online survey. The project's community survey was modified to include Acton and Agua Dulce ZIP codes as response options. The survey garnered 121 responses. Town Council meetings. Project presentations were made at a Town Council meeting in eachii community. Similar to efforts within Santa Clarita, the City's Transit Development Plan project was "N1cicilre & a+ saiidau e x III iic, I 0 � p City of Santa Clarita Transit Development IPIlan uuai Il3r,irort introduced, community participation was solicited, and both the online survey and community workshops were promoted. on Ic cmtl r.9 r-I MR ti CL cu un City of Santa Clarita Transit Development IPlain IIau Il3r,port IE::xlhibift 4.0.2 IPulblliic Input VMati iix 1 Saugas Speedway 2 Burbank Airport This is a reallyscary pedestrian crossing. The signal forcrossing Bouquetshould notshow "walk" when the 3 BouquetCanyon Rd & left turn arrow from Seco is on. Too manydrivers not paying attention to whetherthere is someone in the Seco Canyon Rd crosswalk. Bus stop (#15887) in front of the Gothic landscaping does not have a canopyshelterto protect waiting bus Sierra Hwy& passengers from the scorching sun in the summer and the rain in the winter. It is needed forthis stop 4 San Canyon Rd because there is absolutely no relief from the sun besides standing behind a powerline pole. Wooden bench needs to be updated as well. 5 Bus stop needs to be closerto the intersection forpeople who needs to go to the WalmartSupercenter. Sidewalk needed from the bus stop to the stop light going to Walmart shopping center. Uncomfortable 6 Golden Valley Rd & walking on uneven grass, and not fully comfortable walking on the street. Notaccessible foranyindividuals Centre Pointe Pkwy with and without disabilities that need to go to shopping. Tourney Rd & NB bus stop. Bus stop should be moved from its current location inside the right turn lane to just before the 7 Wayne Mills PI right turn pocket to prevent accident of vehicles cutting in front of merging bus. s it possible to add a bus service along Hillcrest Pkwy? There are numerous areas where a bus can turn 8 Hillcrest Pkwy around. Its a long uphill climb and a long walk to the current bus top at the Old Road. The Old Rd & Any possibilityof extending current route to service this area. Bus can easilyturn around through numerous 9 Ridge Top Ln connecting streets. Ventura Blvd & Commuterbus stop needed. Can Santa Clarita Transitadd a commuterservice bus thattravels to Ventura Blvd 10 Balboa Blvd and Balboa Blvd? Manypeople from Santa Clarita work in this general area. Lost Canyon Rd & 11 Medley Ridge Rd Jumpstartdaycare. Mammoth Ln & 12 Arches Ln COC Where the bus stop (#14271) is located, there is verylittle to no room for individuals in wheelchairs and with 13 Canyon Country Campus walkers to enterorexitthe bus safely. Golden Valley Rd & Bus service needed to this shoppingcenter. One ofthe biggest shopping centers in the Cityand no wayto get 14 Lost Canyon Rd to it. Stops are already built along Golden Valley Road. 15 Newhall Ranch Rd Bus service on Newhall Ranch Road from BouquetCanyon to Walmart. Copper Hill Dr& We need bus routes servingthe newly incorporated WestCreekand West Hills community. Ideallyhave 16 Camino del Arte Dr several bus stops on Copperhill Dr. between Camino del Arte Dr. and Tesoro del Valle Dr. 17 Newhall Ranch Rd & Rivervillage. Need bus service along Newhall Ranch Rd from BouquetCanyon Rd to Sierra Hwy. Fairfield Way 18 MRTC 757 NO HO Express needs exterior bike racks. The internal ones are too small and damage bikes. We need a pedestrian bridge spanning Newhall Ranch Road. Verydangerous riding in front of Vons on BouquetCanyon Rd & Bouquet Canyon Road until you reach the wide bike lane. It needs to connect Bouquet Creek Trail with the 19 Newhall Canyon Rd Cross Country Course trail at Central Park.Then the you could safelygetto the wide bike lane overbySaugus High. Rock Canyon Rd & Bus service needed. Bus stop is alreadyhere but onlyforone bus in the morning forkids. If reliable service 20 Phantom Trl was offered more people would use it. Fillmore Active This is the connection location to gtrthe Go Ventura bus that goes to Ventura/Oxnard. There has never been a 21 Adult Center bus schedule to connect Santa Clarita with Fillmore so that these coastal cities can be reached directly... BouquetCanyon Rd & Bus stop # 15887was not served because of heavy rains, buses need to make a way to pick up passengers in 22 Seco Canyon Rd those situation. 23 Benz Rd & Robin Ave McBean Pkwy& 24 Creekside Rd Home Goods 25 LAX Los Angeles International Airport Placenta Canyon 26 Mobile Home Park Synchronize Transfers. Allow bus transfers, 5/6 West should come before 4/14 North, 5/6 East should come 27 Soledad Canyon Rd & after4/14 South, 4/14 bus stops every 30 minutes. Schedule is Great. 5/6 bus stops random times. Sometimes Bouquet Canyon Rd 5 minutes sometimes 40 minutes Whites Canyon Rd & Transfer Synchronization. Adjust bus time to synchronize transfers, North Bus 14to South Bus 12, North Bus 12 28 HellerCir to South Bus 14.Sometimes duringthe daythe buses are synchronized. Othertimes the waitis 30minutes. Railroad Ave& Bus Transfer Synchronization. Transfer synchronization, 4/14 To Transit Center to 12Whites Canyon, 12to 29 Oak Ridge Dr TransitCenterto 4/14 North. "N1 o o ii, e & A s''iwocII aces, IIIIc, �� 20�"I EM a • City of Santa Clarita Transit Development IPIlan uuai Il3r,port Moore & Associates also conducted a survey of the general community to: Assess (unaided) awareness of Santa Clarita Transit and its services, Gauge public perception of Santa Clarita Transit and its services, and Identify barriers and opportunities regarding potential transit usage. A bilingual survey (English and Spanish) was created through discussions with City Transit staff. Survey fielding included three components: Intercept at locations throughout the community (e.g., retail centers, public buildings, etc.), First Class mailing to a random selection of households throughout Santa Clarita, and Online. Surveys were fielded across the entire Santa Clarita Valley including high activity centers in Acton, Agua Dulce, Canyon Country, Castaic, Hasley Canyon, Newhall, Saugus, Stevenson Ranch, Valencia, and Val Verde. The survey was open from June 1, 2018 through December 31, 2018. Collectively these fielding efforts resulted in 1,536 valid surveys ensuring a 95-percent confidence level with a ±5 percent margin of error. Most respondents have lived in the Santa Clarita Valley for six years or more (70.2 percent). The majority have not used any Santa Clarita Transit service (fixed -route, dial -a -ride, etc.) within the last 90 days nor have members of their household. However, they overwhelmingly believe it represents a valuable service to the community (78.3 percent). Most find the commuter bus Park & Ride availability to be good or excellent (70.0 percent). Approximately two-thirds of respondents are either employed or attend school within in the Santa Clarita Valley. Respondents have a valid driver license (76.8 percent) and primarily drive alone (62.0 percent). Nearly all have at least one vehicle available in their household (95.0 percent), and more than three-quarters have two or more (76.7 percent). Of respondents who regularly ride Santa Clarita Transit, the most commonly cited service is the local fixed -route. "Increased service frequency" was the most preferred or desired service enhancement (49.4 percent). Approximately two-thirds make six one-way trips per week (67.2 percent). The most frequently cited new destinations were along Golden Valley Road (such as Golden Valley High School and The Plaza at Golden Valley), and increased service to the San Fernando Valley, particularly the North Hollywood Red Line Station on the weekends as well as Encino. Respondents who have not ridden Santa Clarita Transit within the prior 90 days were more likely to consider riding Santa Clarita Transit if commuter services were expanded to new destinations such as to the San Fernando Valley and Los Angeles; particularly Burbank Airport, the Flyaway station in Van Nuys, and the North Hollywood Red Line Station. 453 City of Santa Clarita Transit Development IPIlan uu:ui Il3r,iroo rt Questi n 1: What are the crass ,streets nearest to y ur h? The top twelve most commonly cited cross -streets are listed below: ������������������������������������������������������� �1„�iNI�Illllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllr IIISoleclad Canyon Rd & Sierra Hwy Canyon Rd & Copper Hill Dr ValenciaSeco .: - - McB- -• r -: ValleD- Oro- Newhall- Copper:- - Peachland Ave: Lyons Ave - Seco Canyon •.: Pamplico Dr Saugus/Agua Dulce - - Lyons - : Wiley Canyon •. - Questi n What is y ur hame ZIP c? Newhall 9.1.32.1. g u.ua Il:)u.ullce/Sau.ugu.us 9.1.350 Canyon Cou.untiry.. 91.351. Valencia/Saugus 91.354 ONINIOM Vallelmcila/Castailc 91.355 MMIMIMM Stevenson Ranch 9.1.38.1. Castaiic/"fall Veirde 91.384 Canyon Country ... 91.38 g u.ua I[Nillce/Canyon County 91.390 ONINIOM Ad -Din 9351.0 EM 1.,2% their Zlllf) codes 0% ir% 1::x1hiibiit 4.1..2 ZIP Code .12.9% .14.2% ".3`/ .13.4% SM 6.,5% 7,:n`/ 7, 9% :10% n :::::: 1516 :.n.5% " I ci ci Ire & Assaidates, III iic, �� 203 `j a • City of Santa Cla rita Transit Development IPIlan � ii ii a i Il3r,iroo rt Question 3: How long hove you lived in the Santa Clarito Volley? The majority of respondents were long time Santa Clarita residents with over 70 percent claiming residence for over six years. Exhibift 4.1.3 'Fenuire of iresiidence 80% n::::::..1.395 70.2% 70% 60% 50% 40% 1 30% 20% 13.0% 9.9% 0% 6.9% 0 M M 0% 11 ess t1hain one year '1 2 years 3 5 years 6 years oir irnoire Question 4: Have you used Santa Clarita Transit in the past 90 days? Have not use SCT 66.9% Exhibit 4.1.4 IPireviious use of SCT lave used SCT 33.1% Nilacre & Assaidates, III iic, �� 20 � `,� City of Santa Cla rita Transit I)evelopinneint IPIlan ll � ii ii a i Il3r,port Questions 5 through 9 were answered only by respondents who cited some use of Santa Clarita Transit within 90 days of survey contact. Que.stion.5: (RIDERS ONL Y) Which Son to Clarito Tronsitservices do you use 2 Dial -A -Ride Other 6.7% 2.2% Commuter bus service 35.8% 1::x1hflbft 4.1.5 (Mode of tirainsift Local fixed routes 55.3% Question 6: (RIDERS ONLY) How many one-way trips do you make on Santa ClaritoTransit in a typical week? so= 2-5 trips 32.9% 1::x1hflbit 4.1.6 Tiriijps 1peir week -ess than two trips 34.3% 10 Niilccre & Assaidates, III iic, �� 20 � `,� M City of Santa Clarita 'Firansiit If.)evellopirnent {Ilan uu:ui Il3r,iroo rt Question 7. (RIDERSONLY) Is there oservice, improvement which would encourage you to use nt Clarito Transit more often? 1::x1hiilb t 4.1.8 Seirviice iiirnlpiroveirnents Seirve new/diiffffeirent aireas MENIMMEME 17.. `/ n :::::: 508 I1..oweir ffaires MENEM= :14.0% IBetteir custoirmoeir seirviice MEN= :.1.1..4% I1...ateir seirviice MONEEMEMENOM 29., % li::Asiieir to obtain seirviice iiinfo irirmoatiioin MONEEMEM 7.0.5% IMeweir/clleaneir Ibuses MENEM= '.15. 7% li::Airlliieir seirviice MONEEMEM 7.0,:. % Ilncirease ffirequency 49., % Nothing ing :10.8% their MEMO= :13.0% The most frequently cited new destinations were along Golden Valley Road (such as Golden Valley High School and The Plaza at Golden Valley), and increased service to the San Fernando Valley, particularly Encino and increased service to the North Hollywood Red Line Station (including weekends and evenings). EM City of Santa Clarita Transit II)evellopirnent IPIlan uu:ni Il3r,iroo rt Question . (RIDERSONLY) if a ,dare increase was needed to Implement your preferred service Improvement, would you be willing to poy... ? Nearly 60 percent of respondents (59.5 percent) would support a fare increase of 25 cents. IE::xlhiibiit 4.1.8 IFaire iincirease foir Ipirefenred seirviice 19.1% 11 J 25 cents irmnoire 50 cents irmnoire Wouldn't su.upIK dirt any ffaire iincirease Cross -tabulations between Question 8 and Questions 5 and 6 were run to see if support for a proposed fare increase corresponded with a particular service or frequency of usage. Cross-t bul tl n Questl n . (CT.s Ike used) vs. Question 8 (dare increase). Users of the Dial -A -Ride service were more likely to support a fare increase however riders of the Commuter bus service were more likely to support a higher fare increase. IE::xlhiibiit 4.1..8.a SCT seirviice used vs faire iincirease City of Santa Clarita Trainsiit II)evelloplrneint Plain uu:ni Il3r,i:rort Cross-t bul tl n Question 6 (trips per week) vs. Question 8 (fore increase). Respondents who cited utilizing SCT less than two times per week were most likely to support a fare increase of at least 25 cents. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1::xlhiilbiit 4A.8.1b Trips 1pelr week vs fare increase Less than two 2-5 trips/week 6-8 trips/week 10 or more trips/week trips/week IIIIIII Wouldn't support any fare increase IIIIII 25 cents or more Question : (RIDONLY) Is there o chonge In your personal clrcumst aces which would encourage you to use Santo Clarito Transit more often? 1::xlhiilbiit 4.1.9 IRiidelr 1pelrsonall ciilrculrnstance clhainge Higher gas prices MEMMEM1111MIMMIMIJINJIMIJEJEM 2.4,20% Il:�a.us sitolp clloselr Ito Irmny Ihoiroe MEMEMEMMIMEMEMEM 2.6,60% Clhange iin iincorne 11111111111MINJIMM :13,2.0% IMew,jja. b localtiion 20.70% Irk o tlh ii n ; 1111111111HIMMEMEM 2.3, 2.0%, 508 0% 10% 2.0% 30% 4()1Y, 45 I +�oiiciilii-e a+ saiic II nu e x III iic, I 0 U, City of Santa Clarita 'Firansiit II)evellopirnent {Ilan uu:ni Il3r,irort Question 10 was answered only by respondents who cited no use of Santa Clarita Transit within 90 days of survey contact. Question 1. (NON-RIDERSONLY) is there o s lc improvement or chonge In your personal clrcumst aces which would encourage you to use Santo Cl rlt Translt? 1::x1hiibiit 4.1.1.0 INon-iriideir IpeirsonA ciiircuirnstance clhange Nothing 2.3, 2% I1..oss of jpeirsonall cair 2.0.8% Ilncirease ffirequ.uency '.19„6% I'm neat su.uire '19.2% I3u.us stop a:lloseir to irmny Ihoirmne '14.2% li::.asiieir to obtain service iiinfo irirnatiion 1.4 1.`/ Il lliigheir gas 1piriices 119`/ IMeweir/deaneir Ibuses :n.Q:.4% I1...ateir service 9, 9`/ I1...owe ir ffaires MMMMMMMMMMMEMMMMMM= 8.,9'/ IMew,jolb location MMMMMMMMMMMMMMM= 8,3`/a li::.airlliieir service MMENEEMENEEMENEEM 8,2% Change iin income MEMEMEMEMEMEMEMEM 8.0% Seirve new/diiffffeirent airea MEMEMEMEMEMEMMEM 7.,4% I3etteir custoiroeir service NONE= 2.,8% C�tll�eir :::::: i. 02. 3.�a% 0% 5% :10% :n 5% 2.0% 2.5% The most frequently -cited new service/destination among non -riders was extended service on commuter routes to the San Fernando Valley and Los Angeles, particularly Burbank Airport, the Flyaway, station in Van Nuys, and increased service to the North Hollywood Red Line Station. Nearly a quarter of respondents (23.2 percent) claimed nothing would encourage them to ride while another 40.7 percent claimed only an unforeseen circumstance would cause them to ride such as the loss of their personal vehicle, a change in income, or a significant increase in gas prices. City of Santa Cla rita 'Firainsift I)evelopinneint Plain ll � ii ii a � Il3r,po rt Question 11: Do other members of your household ride Santa Clarito Transit? M Question Ila: if yes, who in your household rides? Exhiflbift 4.1..I.I..a Fiouselhold irideir age I 13.3% Exhiflbift 4.1.1.1. Fiouselhold irideirslhiilp nII Question Ilb: if yes, which -services do they use? Exhiflbift 4.1.1.1.1b Fiouselhold seirviice innode Supplemental school day service 11.1% Commuter bus service 28.5% Local fixed routes 52.7% a Nilacii,e & Assaidates, III iic, �� 203 `,� M City of Santa Cla rita Transit I)evelopinneint IPIlan ll i ii ii a i Il3r,po rt Q ues tio n 12: Do yo u feel So n to Cla rito Transit p ro vides a vo luoblese rvke to tea e com m unity? Though most respondents do not use Santa Clarita Transit themselves, they overwhelmingly believe it represents a valuable service to the community (78.3 percent). Exhiflbit 4.1.1.2 Public Ipeircelptiion SCT does not provide a valuable service to the community. 2.9% SCT provides a valuable service to the community. 78.3% Question 13: Please rate Park & Ride availability in the Santa Clarita Valley. Exhiflbit 4.1.1.3 Park & [Ude avaiflabiflity Nilacre & Assaidates, III iic, �� 20 � "� City of Santa Cla rita 'Firainsift II)evelopinneint Plain ll � ii ii a � Il3r,pork Question 14: What is your primary made of transportation within the Santa Clarita Valley? Exhibift 4.1.1.4 Piriiinnairy innode of brainspoirtaboin 70% 62.0% 60% in::::::..1.536 50% 40% 30% I 20% 14.7% 10.0% 1.0% 5.7% I 3.7% ME EM 0.3% 0% Walllk/lbiicyclle Cairjpool/vanjpooll l.)irive alone IRiideslhairiing IPuablliic bransit IRiide with service (e.g.,, friends/fairnily Ulbeir/lLyft) Question 15: Are you employed in the Santa Clotho Volley? Question 16: Do you offend school in the Santa Clarito Volley? Exhibift 4.1.15 Woirlk and/oir Iliive iin Santa Clairifta Valley I go to school in the scv. 27.7% I am employed in the scv. 18.3% school in the SCV 34.6% City of Santa Cla rita 'Firainsift I)evelopinneint Pllain � ii ii a � �3e p o rt Question 17. Do you hove o volid driver license? Exhibift 4.1.1.6 Valid [)iriiveir 11ceinse n :::::: Question IS: How moray working vehicles ore ovoilable to members of your household? Exhibift 4.1.1.7 Fiouselhold velhiiclles 40% 35.5% 35% 30% 25% 23.3% 20% 18.3% 17.9% 1.5% 1.0% 4.9% 5% 0% INoine 3. 2 3 4 oir irmoire Nilacii,e & Assaidates, III iic, �� 203 `,� City of Santa Cla rita Transit II)evellolpinneint IPIlan ll � ii ii a i l3e p o rt Question 19: What is your age? ll::xIhflbft 4.1.1.8 Age 40% 36.0% n::::::..L'199 3 5% 30% 25% 20% 18.9% 15.3% 1.5% 13.5% 12.8% 1.0% 5% 3.4% 0% M I I I I I Undeir.'18 '18 24 2.5...34 3544 45 59 Oveir 60 Question 20: Do you ,spear a language other than English at home? ll::xIhflbft 4.1.1.9(Language at Ihoinne I speak a language other than English at home. 35.1% Of the 518 respondents who report speaking a language other than English at home, nearly 63 percent speak Spanish. City of Santa Cla rita 'Firainsift Development IPlain ll � ii ii a � Il3r,port Question 21: Are you...? Female 58.7% Questian 22: What was yaur tatal hausehald incame in 2017? 35% 946 30% 25% 20% .1.5% 13.0% 5% 0% Under $25,000 $35,000 $24,999 $34,999 $49,999 Exhibift 4.1.20 Gendeir Male 41.3% Exhibift 4.1.21. F-Ilouselhold iiincoinne 32.2% 14.8% 13.8% $75,000 oir $74,999 $99,999 irn o ire 466 Nilacire & Assaidates, IIii iic, I 203 "1 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Overview In 2018, the City of Santa Clarita retained Moore & Associates, Inc. to conduct a passenger survey onboard its local service, which operates in Santa Clarita, Castaic, Hasley Canyon, Stevenson Ranch, and Val Verde. Survey Development Development of the survey instrument used in the 2018 survey was created to reflect aspects of the ridership onboard the local routes. Methodology Moore & Associates utilized an in -person intercept methodology onboard the vehicles. In -person data collection occurred with a gap due to summer vacation. Collection began June 14, however ridership was lower than expected due to the schoolyear ending. Moore & Associates and the city agreed to post- pone on board survey collection until local schools began the next schoolyear on August 16. Collection resumed August 30 and concluded on September 12 across seven days. Survey Sample The on board survey was conducted on Routes 1, 2, 3, 4, 5, 6, 7, 12, 14, 501, 502, and 757. A total of 1,330 valid surveys was collected. Data Collection The survey questionnaire was printed on 100-pound cardstock, thereby eliminating the need for clipboards. The one -page survey instrument was printed on 8 % x 14 inch paper with English on one side and Spanish on the other. Surveyors were identified by an identification badge worn on a laminated clip as well as a reflective vest. Prior to boarding the assigned vehicle, each surveyor was provided with a surveyor bag containing survey forms, pens, route -specific map and schedule, and individual surveyor "paddle." Surveyors offered the survey to all customers boarding the vehicle while also making themselves available to assist with survey taking as requested. Survey participants were requested to return the completed instrument to the surveyor or leave it on their seat for retrieval by a surveyor. At the conclusion of each day's data collection, all surveys were reviewed for completeness, bundled by route, and returned to our office for data entry. City of Santa Clarita Transit Development IPIlan uuai Il3r,port Data Processing Data Fritry All survey data was entered into an online database using trained data entry personnel. Moore & Associates' staff monitored the data entry process, reviewing data entry work on a daily basis while also conducting spot-checks throughout. Data Cleaning Data cleaning was undertaken by trained personnel following completion of data entry. This process addressed differing data formatting that resulted in identical responses being sorted as different. The cleaned data was then imported into a Statistical Package for the Social Sciences (SPSS) database for further analysis. Following data cleaning, simple frequencies were compiled. Analytical Methods The SPSS database allowed our project team to compile simple frequencies as well as data cross - tabulations within each dataset. Such cross -tabulations allow comparisons between survey responses that can provide additional insight into customer profiles, travel patterns, perceptions of service, and demographics. "Tylpicall" Custorneir Pirofille • Is travelling to work or school (65.5 percent), • Rides one bus per one-way trip (54.3 percent), • Waits 20 minutes or less between buses (50.3 percent), • Pays cash fare (53.3 percent), • Pays full fare (82.0 percent), • Rides five one-way trips or less per week (55.8 percent), • Rates "price/cost" highest (4.25), • Rates "service hours" lowest (3.79), • Has not used Token Transit (86.2 percent), • Has not used Santa Clarita Transit app (52.6 percent), • Is between the ages of 18 to 34 (50.2 percent), • Identifies as Hispanic/Latino (43.6 percent), • Speaks English "very well" (65.6 percent), • Lives in household of 3 to 5 people (58.0 percent), • Has a household income of under $35,000 (66.8 percent), • Does not have a valid driver license (69.5 percent), and 0 Identifies as male (51.3 percent). City of Santa Clarita Transit Development IPIlan uuai Il3r,port 'fop Origin and Destination Pairs IE::xlhibiit 4.2.1..Top Oiriigiin and IDestiinatiion IPaiiiriings 13 Soledad Canyon Rd & Commuter Way Magic Mountain Pkwy & Media Center Ln 12 Valencia Blvd & McBean Pkwy Magic Mountain Pkwy & Media Center Ln 6 Market St & Railroad Ave McBean Pkwy & Valencia Blvd 5 Magic Mountain Pkwy & Media Center Ln McBean Pkwy & Valencia Blvd 5 Market St & Railroad Ave Rockwell Canyon Rd & Valencia Blvd 5 Valencia Blvd & McBean Pkwy Rockwell Canyon Rd & Valencia Blvd 5 Valencia Blvd & Rockwell Canyon Rd McBean Pkwy & Valencia Blvd 0 to pfld to 0 CL Ci City of Santa Cla rita Transit Development IPIlan � ii ii a i l3e p o rt Preferredsurvey language. One -sixth (16.9 percent) of respondents answered the survey in Spanish. EM How did you get to tea ,stop when you boarded this bus? Two-thirds (67.7 percent) of respondents walked to their bus. n = 1259 Wal ked/wh eel chai r 13ilke/slkatelooard 0 3.8% fi,-aiisfei,-i,-edfi,-c)i,naiiotliei,-I-.)usoi,-train NO= 15.0% Other 0.2% Exhiflbift 4.2.3 Survey (language n = 1321 Elm -1 Exhiflbift 4.2.4'Firavell to lbus 67.7% 0% 3.0% 20% 30% 40% 50% 60% 70% 80% m City of Santa Cla rita Transit Development IPIlan � ii ii a i �3e p o rt How many minutes did it take you to reach tea ,stop? More than half (54.3 percent) of respondents who chose "walked/wheelchair" or "bike/skateboard" spent no more than five minutes traveling to their bus stop. 60% 54.3% 50% 40% Exhiflbit 4.2.5 Winutes to stop n = 449 30% 26.7% 20% 9.4% 1.0% 4.5% 2.9% 0% 0.9% 0.4% 0.5 6.1.0 I.I.A.5 1.6-20 21-25 26-30 31. o- How many miles did you travel to reach tea ,stop? Two thirds (66.7 percent) of respondents who chose "drove," "dropped off by friend/family," or "Uber/Lyft/Taxi" traveled two miles or less to their bus stop. Exhiflbift 4.2.6 Mifles to stop 45% 40.0% n = 15 40% 35% 30% 25% 20.0% 20.0% 20% 1.5% 1.0% 6.7% 6.7% 6.7% 5% 0.0 % 0% 0.1. .0.5 0.6 -1.0 1.1-2.0 2.1-3.0 3.1. .4.0 4.1. .5.0 5.1. .6.0 47? City of Santa Cla rita Transit Development IPIlan � ii ii a i Il3r,pork Specify what other bus or train you transferred,fir am. Nearly two-thirds (64.1 percent) of transfers to the respondents current bus were local Santa Clarita Transit routes. 70% 60% 50% 40% 30% 20% 1.0% 2.6% 0% n = 117 13US Exhiflbit 4.2.7 Transfer lbefoire lbus 64.1% 21.4% 12.0% 1 0 1 Metrolink SCI Commuter SCI I ocal How gill you get to your destination from the bus ,stop when you will get off THIS bus? Three-quarters (74.9 percent) of respondents walked to their final destination from the bus they were surveyed on. Exhiflbit 4.2.8'Firavell afteir lbus n = 1259 Walk/wheelchair 74.9% 13ike/skatelooard 4.2% Drive 2.3% Flicked ul.) lay friend/farnily 4.5% Ulaer/I...yft/Taxi 2.6% f ransfer to another laus or train EM 11.4% Other 0.1% 0% 1.0% 20% 30% 40% 50% 60% 70% 80% 473 Niilccire & Assash ates, ric, I 20U,� City of Santa Cla rita Transit Development IPIlan � ii ii a i Il3r,port How many minutes will it take to reach your destination? More than half (57.0 percent) of respondents who chose "walked/wheelchair" or "bike/skateboard" spent no more than five minutes traveling to their bus stop. 60% 57.0% 50% 40% 30% 20% 1.0% 0% 23.8% 0.5 6.1.0 Exhiflbift 4.2.9 IWnutes afteir lbus n = 391 8.4% 5,6% 0 1.0% 2.3% 1.8% MM I.I.A.5 1.6-20 21.25 26-30 31. a Specify what other bus or train you will transfer to. Nearly three-quarters (74.7 percent) of transfers to the respondents' current bus were local Santa Clarita Transit routes. Exhiflbit 4.2.1.0'Firainsfeir afteir lbus 80% 74.7% 70% 60% 50% 40% 30% 20% 12.0% 10.8% 1.0% 2.4% 0% n = 83 13US IVIetrolink SCI Commuter SCI I ocal City of Santa Clarita Transit Development IPIlan uuai Il3r,port What is the primary purpose of your trip? Nearly two-thirds (65.5 percent) of respondents were travelling to work or school. The most common response written in "other" was "church" (0.6 percent). n = 1260 Work School IE::xlhiibiit 4.2.1.1. IPiriiinnairy 1puirpose 22.2% Healthcare EM 5.0% Other M 3.3% 0% :V..O% 20% 43.3% 30% 40% 50% Flog monySonto C"l rlt Transit bus ,s (including this one) gill you use to mokeTHISone-gray trip? The majority (54.3 percent) of respondents ride one bus per one-way trip. r IE::xlhiibiit 4.2.1.2 (Buses 1peir tiriilp n = 1253 "lciciIre & Assaidates, III iic, �� 20 U' City of Santa Clarita Transit Development IPIlan luaa Il3r,por Hoer long coo you typically gait between buses? Half (50.3 percent) of respondents wait 20 minutes or less between buses. 40% 35% ;0% 25% 20% 1.5% 1.0% 5% 0% 36.4% 13.9% 28.3% I::xlhiibiit 4.2.1.3 Wait Ibetween Fuses 16.4% n=591 I I A 1 5.1% minutes hour Which routes are you typically transferring between? Most respondents reported transferring to or from Routes 5/6 or Route 12. Flog did you poyfor this trip? More than half (53.3 percent) of respondents pay with cash. Around one -tenth (10.2 percent) of respondents use monthly passes. Cash farC" MONEEMEMENNEEM Stored values on CAF) MONEEMEM 13.8% IDay laass NO 2.4% Monthly laass MENEM= 10.2% ..C..C)ICen ..C..ranslt al?I? 1 0.7% Interaencytransfer 1 0.3% E.1 transit loans 00 2.8% IVletrollnk ticket/loass OEM 5.6% Access Services MI 2.3°% 1 did nest pay a fa re 0111= 8.5% n = 1311 0% :L.O% 20% I::xlhiibiit 4.2.1.4 IPayirnent 53.3% 30% 40% 50% 60% "lcicilre & A w''iwaidI files, II ic, �� 20l' City of Santa Cla rita Transit Development IPIlan � ii ii a i Il3r,po rt What'TYPE ffare did you use an this trip? Nearly one -fifth (18.0 percent) of have reduced (free) fares. WMEMM Exhibit 4.2.1.5 IFaire type n = 1119 82.0% How many one-way trips do you make on Santa Clarito'Tronsit in a typical week? The majority (55.8) of respondents ride five one-way trips or less per week. Exlhflbiit 4.2.1.6 One-way tiriilps 1peir week 45% 40.0% n = 1289 40% 35% 30% NiilccIre & Assaidates, III iic, �� 203 `,� M City of Santa Clarita Transit Development IPIlan uuai Il3r,pork 1f Santa C"l rlt Transit were n t available, haw wauld you have d this trip? Around one -sixth (16.3 percent) of respondents would not be able to make their trip without Santa Clarita Transit. n = 1287 IE::xlhiibiit 4.2.1.7 Allteirnatiive tiravell irnode Walked 1::3ike d MIN= 6.3% 1:)aratransit or IDial A Ride M 1.7% I axi/Uloer/I...yft l wc)uld Plot Piave l-.)eefl alale tc) i,nake tl'ils tl"Ila IMMOMMINIMMEM 16.3% Other M 1.2% 27.1% 24.6% 0% 5% 1.0% 1.5% 20% 25% 0% City of Santa Clarita Transit Development IPIlan uuai Il3r,pork Please rate Santa Clarity Transit on the following attributes. The ratings are on a five -point scale, with all scores positive. The highest rated attribute was "price/cost" (4.25). The lowest rated attribute is "service hours" (3.79). The overall satisfaction was near the average of all scores (4.10). Service frequency .Service flours AvailaIaility of seating FIrlce/cost 1::.:ase of laurchasing 1-.)asses AvailaIaility of service information Quality of service information Vehicle condition Quality of Taus stolas Quality of transit centers 'safety onlaoard 'safety at Taus stolas 'safety at transit centers Flark & Rides availaIaility Overall satisfaction I::xlhiibiit 4.2.1.8 Attiriibutes iradngs n=1330 %3.97 3.93 3.79 MEN 3.96 08 4.0 MEN 3.96 4.10 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Is there a l c tl n n t currentlyserved by Santa C"l rlt Transit that you waulcl like to b ,s cl? Approximately one -fifth (19.4 percent) of respondents believe Santa Clarita Transit service is needed elsewhere. The top destinations requested were "Golden Valley," "The Plaza at Golden Valley," and "Golden Valley Walmart." IE::xlhiibiit 4.2.1.9 ILocabons seirviice 4% 0 Have you ever used Taken Transit to pay y urn r ? Most respondents (86.2 percent) have not used Token Transit to pay their fare. n = 1173 IE::xlhiibiit 4.2.20 'Folken Transit usage n = 1245 yPs.13.86/. No, 86.2% 480 City of Santa Clarita Transit Development IPIlan uuai Il3r,irort Have you ever used the Santa Clarita Transit app to ,see realtime bus arrival information or plan your trip ? Nearly half (47.4 percent) of respondents have used the Santa Clarita Transit app. IE::xlhiibiit 4.2.21. SCF alplp usage n = 1238 Yes, 47.4% No, 52.6% Caere Flo you typically get SCT information ? The most common information sources are "website" (28.2 percent) and "printed brochure" (26.6 percent). IE::xlhiibiit 4.2.22 SCT iinfoirirnadon FIrinted Ln-oche e 26.6% Weilasite(vdrvdw.santeclaritetrensit. corn) 28.2% Oillaoerd taus (screens/notices) 11.8% Oillaoerd taus (driver, other laassengers) MEMEMEMEM 9.8% City text meisse es/eilalasts MEMEMEMEMEMEMEMEMEM 19.2% 1::3us stola/transit center MONEEMENEEMENEEM 16.5% Call center ONESEEM 7.4% Social media 1111111111M 3.9% '3martlahonei elala MONEEMENEENESOM 15.1% Word of mouth ME= 4.7% Other (slaeclfy):� 0 1.0°% n = 1330 0% 5% 1.0% 1.5% 20% 25% 0% City of Santa Cla rita Transit Development IPIlan � ii ii a i Il3r,pork What year were you barn? Half of respondents (50.2 percent) are ages 18 to 34. 35% 30% 25% 20% 1.5% 1.0% 5% 0% 30.2% 15.9% 12.0% 12.7% Exhiflbit 4.2.23 Age n = 859 Under.3.8 3.8 .24 25 .34 35 .44 45 .59 What is yaur racelethnkity? The most common response identified as Hispanic/Latino (43.6 percent). Asian NOMM 8.8% 1:31ack/African American MENEM 11.7% Caucasian/White mommommim I iisloanic/I atino mommommom Native I iawaiian/Fladfic Islander 11 1.6% Dedine to state 13.6% Other 0% 1.0% 20% Exhiflbift 4.2.24 Race/etlhinibty n = 1330 25.5% 43.6% 30% 40% 50% City of Santa Cla rita Transit Development Plain � ii ii a i l3e p o rt How well do you ,spear English? Nearly two-thirds (65.6 percent) of respondents speak English "very well." I::xIhflbft 4.2.25 1::inglIsh 1piroficiieincy 70% 65.6% n = 1330 60% 50% 40% 30% 1 20% 15.0% 8.3% 1.0% 7.1% 1 0 4.1% 0 M 0% Very well Well Not wel I Not at all Decline to state What language(s) are spaken in your home? Respondents' most common language other than English spoken at home is Spanish (14.5 percent). I:.xIhflbit 4.2.26 Otheir (languages at Ihoinne 3.6% 14.5% n = 1330 3.4% 3.2% 3.0% 8% 6% 4% 2% 0.2% 0.1% 0% SI,oanish Chinese fagalog Araloic Other City of Santa Cla rita Transit Development IPIlan � ii ii a i Il3r,irort How many people live in your household? The majority (58.0 percent) of respondents live in a three to five person household. 25% 22.6% 20% 17.8% 17.6% 14.7% 1.5% 10.4% 10% 9.0% 1 1 1 1 M 5% 0% Exhiflbift 4.2.27 11ouselhold siize n = 875 2.6% 3.0% 1 1 1 1 1 1 1 1 0 .6% MM .3% .1% .2% 1 0 0 — 0 — 1. 2 3 4 5 6 7 8 as 1.0 1.1. 1.2 What is your approximate household income? Nearly half (49.1 percent) of respondents have household incomes below $25,000. Exhiflbift 4.2.28 11ouselhold iiincoirne 35% 31.3% n = 796 30% 25% 20% 17.8% 17.7% 1.5% 11.2% 1.0% 8.8% 7.3% 5.9% 5% 0% Under $.3.5,000- $25,000. $35,000. $50,000. $75,000. $.3.00,00001'. $.3.5,000 $24,999 $34,999 $49,999 $74,999 $99,999 more City of Santa Cla rita Transit II)evelopinneint IPIlan � ii ii a i �3e p o rt Do you hove o volid driver license? More than two-thirds (69.5 percent) of respondents do not have a valid driver license. Exhiflbit 4.2.29 Valid diriiveir Iliicense !s, 30.5% WWWW" How moray working vehicles ore ovoiloble to members of your household? Nearly half (47.7 percent) of respondents live in households with zero to one vehicles. Exhiflbit 4.2.30 Velhiiclle access n = 1178 13.5% 8.4% 4 or mo 3 re 485 N,Iccre & Assaiddue s, Iii iic, I 203 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Are you... ? A slight majority (51.3 percent) of respondents identified as male. Female, 48.7% IExhibit 4.2.31. Gender Male, 51.3% n=1037 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Overview A survey of commuter route riders was conducted by the City of Santa Clarita to determine origin and destination, customer behavior, customer satisfaction, and customer demographics. Moore & Associates processed the data collected by the city. A total of 156 valid surveys was collected. Data Processing Data Cleaning Data cleaning was undertaken by trained personnel following completion of data entry. This process addressed differing data formatting that resulted in identical responses being sorted as different. The cleaned data was then imported into a Statistical Package for the Social Sciences (SPSS) database for further analysis. Following data cleaning, simple frequencies were compiled. Analytical IVlethod5 The SPSS database allowed our project team to compile simple frequencies as well as data cross - tabulations within each dataset. Such cross -tabulations allow comparisons between survey responses that can provide additional insight into customer profiles, travel patterns, perceptions of service, and demographics. ustoirneir Pirofille • Drives to their boarding location (58.0 percent), • Rides five days per week (51.0 percent), • Rides primarily for work (86.0 percent), • Pays with TAP Cash (48.6 percent), • Has a valid driver license (88.3 percent), • Has access to a personal vehicle (81.8 percent), • Is age 50 and above (53.3 percent), • Only speaks English at home (76.8 percent), • Has a household income of $55,000 or more (78.0 percent), and • Rides in the Santa Clarita Valley (92.5 percent). City of Santa Clarita Transit Development IPIlan uuai Il3r,port Findings Flog did you travel to the location where you boarded this bus? A slight majority (58.0 percent) of respondents indicated driving to their boarding location. Of those, nearly 64 percent cited the McBean Transit Center. IE::xlhiibiit 4.3.1. Access mode 70% n=150 60% 58.0% 50% 40% ;0% 19.3% 20% 11.3% 11.0% 0°% uu 0/ MEMEME Walk (Drive lDrol,')l,')ed off I3ilke Other IE::xhiibiit 4.3.2 Pairldng Ilocabon n=61 IVld3ean f ransit Center 63.9% Newhall IVletrolInkStation IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 19.7% F'rincessa Vletrollnl<Station 3.3% Santa 0larita IVletrolink.Station 13.1% 0% 1.0% 20% 30% 40% 50% 60% 70% City of Santa Clarita Transit Development IPlain uuai Il3r,pork Flog will you travel to y ur fin l destination once you leave this bus? Nearly three-quarters (72.9 percent) of respondents indicated walking to their destination after alighting the bus, while a quarter (25.7 percent) indicated making a connection to/with public transit. LA Metro is the most popular connection (13.9 percent) with a ten -point gap over the next most common connection: Metrolink (2.9 percent). IE::xlhiibiit 4.3.3 'Firavell-innode afterr Ibus n=144 Walk mare., than 5 minutes IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 27.8% Walk less than 5 minutes IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 45.1% I ransfer tca ailother lain/train IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 25.7% I::31ke to destination 1.4% 0% 1.0% 20% 30% 40% 50% IE::xlhiibiit 4.3.4 Transit tiransfeir n=144 Access IIIIIIIIIIIIIIII 0.7% 131g 131ue 13u s 0.7% Culver City I::3us IIIIIIIIIIIIIIIIIIIIIIN 1.4% I...AIDO f IIIIIIIIIIIIIIII 0.7% IVletrca IIIIIIIIIIIIIIIIIIIIII 13.9% IVletrolink IIIIIIIIIIIIIIIIIIIIIJEEM 2 s% Santa Clarity f ransit IIIIIIIIIIIIIIII 0.7% Ulcer/l...yft IIIIIIIIIIIIIIII 0.7% 0% 1% 2% ::;% 4% 5% 6% /% 8% 9% 1.0% 1.1.% 1.2% 1.3% 1.4% 1.5% 489 Niilccre & A w''iwai dIa u es, III ii c, �� 2 &1 9 0 City of Santa Clarita Transit Development IPIlan uu:ui Il3r,por is your afternoon boarding location tea ,some as where you will emit the bus this morning? A majority (56.7 percent) of respondents cited a different boarding location (for the afternoon trip) then the morning drop-off point. No, 43.3% IE::xlhiibiit 4.3.5 IBoairdiing Ilocabon clhange n=150 Yes, 56.7% Flog many clays did you ride Santa C"l rlt Tronslt®S commuter busservice In the past week? Approximately half of all respondents ride five -days per week. 60% 50% 40% ;0% 20% 11.9% 1.0% m 0/v I...ess than 3..2 days one day IE::xlhiibiit 4.3.6 Rider firequency n = 151 51.0% 27.2% 3.4 days 5 days "laiciIre & Assaidates, III iic, �� 203l!) City of Santa Clarita Transit Development IPIlan uuai Il3r,port If Santa Clarito Tronslt"S commuter busservice was not available, how would you travel to t doV.s destination? Nearly half of all respondents (49.0 percent) would drive solo if the City's commuter bus service was not available. This suggests that the current customer base is comprised chiefly of "choice riders." IE::xlhiibiit 4.3. B Mobility olptiions n=149 Drive alone 49.0% Would neat makes tril'.) IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 8.1% 1:�idesl' ai,-e (cai,-/veld-.)ool) IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 6.0% Rail IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 25.5% Friend/family IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 8.1% Other IIIIIIIIIIIIIIIIII 3.4% 0% 1.0% 20% 30% 40% 50% 60% What is the rl ry purpose far your trip today? Not surprisingly, nearly 90 percent those surveyed use the bus to travel to/from work. IE::xlhiibiit 4.3.8 Piriiinnairy tiriilp Ipuirpose 3.00% n = 150 90°% 86.0% 80% 70% 60% 50% 40% ;0% 20% 3.0% 0% Work 3.3% 5.3% 2.7% 2.7% UMM I= mom= m Access Recreation .School Other healthcare City of Santa Clarita Transit Development IPIlan uuai Il3r,port Hoer did you poyfor this trip? Nearly half (48.6 percent) pay using TAP Cash, followed by Santa Clarita Transit monthly pass. IE::xlhiilbiit 4.3.9 (Fare Ipayirnent n=148 Cash IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 13.5% C AI' Cash Illllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll 48.6% Monthly laass IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 20.9% lii::2...i..ransit laass IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII1 9.5% IVletrolinkticket/laass IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 6.1% iol en transit IIIIIIII 1.4% 0% 1.0% 20% 30% 40% 50% 60% IE::xlhiilbiit 4.3.1.0 Purchase location Online IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 42.0% Santa Clarita City Hall IIIIIIIIIIIIIIIIIIIIIIIIIIIJIM 8.9% Via mail 0.0% Santa Clarita Transit office 1111111111111111111111111111111 6.3% Local library or community center IIIIIIIIIIIIIIIIIIIIIIIIIIIIIEM 12.5% Other IIIIIIIIIIIIIIIIIIIIIIIIIIIII 30.4% n = 112 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% City of Santa Clarita Transit Development IPIlan uuai Il3r,port Please indicate your ,satisfacti n with Santa Clarita Transit®,s commuter busservice characteristics. All scores are positive. The highest is "availability of onboard seating" (3.60) while the lowest is "on -time performance" (3.04). IE::xlhiibiit 4.3.:f.:f. Satiisfacdon Overall satisfaction IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 3.28 Availalaility of nearlay laarl<ing IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 3.36 On tirne laerforrnance IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 3.04 Availal-.Aity of onIL)oard seating IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 3.60 Cost of taus travel IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 3.32 'safety oiilaoai,-d IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII1111111111111IIIIIIESOMEMENEM 3.45 Vehicle cleanliness IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 3.24 0 V.. 2 3 4 Whatservice change would encourage you to use theservice mare often? The most desired service change/improvement is "increased service frequency." IE::xlhiibiit 4.3.1.2 Seirviice iiirnlpiroveirnent Increased frequency IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIENEEM I...ater service IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Serve new/different areas IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII I...ower fares IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII ::.:arlier service IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Newer/cleaner 1-.)uses IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 9.6% 41.7% Nlothing IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 15.4% 0% 5% 1.0% 1.5% 20% 25% 30% 5% 40% 45% City of Santa Clarita Transit II)evellolpirnent IPIlan uuai Il3r,pork if applicable, which online resource do you use most to receive news and information about Santa Cl rlt Translt,s ices? A majority of respondents use Santa Clarita Transit's vehicle tracking website/application (60.3 percent). Vehicle f racking/1::3us Arrival (.Santa Clarita f ransit welasite) Social media 1Do not use online resources IE::xlhiibiit 4.3.1.3 Ilnfoirirnabon souirce n=136 23.5% 16.2°% 60.3% 0% 1.0% 20% 30% 40% 50% 60% 70% Do you use the luggage compartments (located on tea ,skis of the commuter bus)? if ,s , what items d you,store In these compartments (e.g. luggage, bicycles,etc.)? Use of the storage compartment by current riders is very limited. Two-thirds of items stored below cited by respondents were bicycles. IE::xlhiibiit 4.3.1.4 (Luggage cornpairtrnent 3.00% n = 153 90% 85.9% 80% 70% 60% 50% 40% ;0% 20% yy �y A..0% 7.8% 7.2% low IMM 0% Yes No Was not aware of this feature 494 "NlacreV a s''I,w ai(ater'!I,w, ric, 20P' City of Santa Clarita Transit II)evellopirnent IPIlan uuai Il3r,port Do you hove a valid driver license? Most respondents (88.3 percent) have a valid driver license. This supports the findings from the "mobility options" question that customers are chiefly "choice riders." No, 11.7% Did you have a car available to makethis trip? IM IE::xlhiibiit 4.3.1.5 Valid diriiveir Iliicense n=154 Yes, 88.3% IE::xlhiibiit 4.3.1.6 Access to velhiiclle 6l0 n=154 City of Santa Clarita Transit II)evellopirnent IPIlan uuai Il3r,port What is your age? While it is not surprising that the vast majority of current riders is age 18 and older (i.e., work -age adults) the overall demographic skews "older" (age 51 and above). 20.1% 16.2% 1::x1hiibiit 4.3.1.7 Age n=154 27.3% 26.0% 1.0 % 7.8% `5% 2.6% 0% I N mum mum 1.8and under 3.8.30 3.3..40 4.3. .50 5.3. .59 60o- Do you ,spear a language other than English at home? Three-quarters (76.8 percent) only speak English at home. 1::x1hiibiit 4.3.1.8 (Language at Ihoirne n=155 3.2% City of Santa Cla rita Transit Development IPIlan ll � ii ii a i l3e p o rt Female, 50.7% Exhibift 4.3.1.9 Gender n = 150 Male, 49.3% What was yaur tatal hausehald incame in 2017? More than three-quarters (78.0 percent) of respondents cited a household income of $55,000 or more. 90% n = 141 80% 78.0% 70% 60% 50% 40% 30% 20% 1.0% 4.3% 5.7% 2.1% 5.7% 4.3% 11 0% IMI IME N2.1 IME I= Under $.3.5,000. $25,000 $35,000 $45,000 $55,000 or $.3.5,000 24,999 $34,999 $44,999 $54,999 more City of Santa Clarita Transit Development IPIlan uuai Il3r,port ZIP Code The Santa Clarita Valley accounts for most (92.5 percent) of home ZIP codes. IE::xlhibiit 4.3.21. ZIP code Other, 7.5% n = 147 Santa Clarita Valley, 92.5% City of Santa Clarita Transit Development IPIlan uuai Il3r,irort In May 2018, the City of Santa Clarita conducted a survey of current/recent customers of its Dial -A -Ride service and/or Access Services. The City's DAR service provides curb -to -curb service for qualified elderly, special needs customers, as well as the general public. Residents of Santa Clarita who are at least 60 years of age or have a certified disability are eligible to use DAR during regular service hours. The DAR service is open to the general public after 6:00 pm, seven days a week. Service hours are 5:00 am until 10:30 pm Monday through Friday, 7:00 am until 10:30 pm on Saturday, and 8:00 am until 8:00 pm on Sunday. Access Services provides ADA-complimentary paratransit service throughout Los Angeles County. The City is the Access Service operator within the Santa Clarita Valley. Service is provided on a "complementary" basis; in other words, those areas where fixed -route service is also available. Certified riders may travel to the Antelope Valley, San Fernando Valley, and the Los Angeles Basin via transfer trips. Working with City staff, Moore & Associates prepared an 18-question survey instrument intended to assess travel behavior, satisfaction regarding a range of service attributes, propensity to use the City's fixed -route bus service, and core demographics. A random sampling of recent patrons (i.e., some use of DAR and/or Access Services within the prior 6 months) patrons was selected from the combined DAR/AS registrant database. Seven hundred patrons were sent a survey form and a prepaid response envelope via first class mail. The survey stipulated a three-week response period and included a response incentive (e.g., random drawing). Of the 700 mailers, 95 were returned as "non -deliverable." Therefore, the survey had an active sample of 605. Approximately 25 percent (151 responses) of the surveys were returned and deemed valid. All survey data was entered into an online database using trained data entry staff. Data entry was monitored on an ongoing basis and quality control "spot checks" were conducted. The resulting data was exported into a Statistical Package for the Social Sciences (SPSS) database for further analysis. Following data cleaning simple frequencies were completed. City of Santa Clarita Transit Development IPIlan uuai Il3r,port 590MAMMMUM The "typical" Dial -A -Ride customer: • Resides in Canyon Country (41.2 percent), • Uses the City's DAR service more than Access Services (65.5 percent versus 27.7 percent), • Can be considered a "current" rider (68.9 percent within prior 90 days), • Rides less than once weekly (61.4 percent), • Gave high (overall) satisfaction ratings (59.7 percent "excellent," 30.6 percent "good," 90.3 percent combined), • Most common travel destinations: "doctor's office" (61.6 percent) and "shopping" (25.8 percent), • Primary reasons for riding: "Do not drive/no longer drive" (57 percent) and "No/limited access to vehicle" (35.8 percent), • Female (68 percent), • Household income below $25,000 per year (48.6 percent), and • Age 60 and above (84.8 percent). Question 1: In which community coo you reside? IE::xlhiibiit 4.4.1. [Lorne cornirnuniity 41.2% n = 148 40% 35% 30% 25% 20% 18.2% 1 .9% 15 aka 1.8% 10% 7.4% °:.roa�z 3.4% 0% Canyon Castaiic INewlhallll Saugus Stevenson Valla.nciia Country IRa n dh 500 Iccre & A'ws jaidauesx II iic, 2031:) City of Santa Cla rita Transit Development IPlain � ii ii a � i3e p o rt Question 2: Whkh.servlie ore you registered with 2 60% 50% 40% 30% 20% 1.0% 0% 56.3% 22.5% Exhibift 4.4.2 IRegiisteired seirviices n = 151 HMIMIM 0-ty 1I)liallA Rlicle Access Seirvlices E30-th INot ceirtalin Question 3: Whkh of the f6flowing do you use most frequently2 '70% 60% 50% 40% 30% 20% 1.0% 0% 65.5% 0-ty 1I)liall A Rlicle Exhibift 4.4.3 IFirequ. ency of use n = 148 27.7% 6.8% IN ME Access Seirvlices IN ot ce irta i in 501. Nilacre & Assaidates, Ilii iic, 1 2&19 City of Santa Clarita 'Firainsift Development IPlain uua� Il3r,port Question : Have you ridden the City of Santa Clarity S Dial-A-RidelAccess Services in the past 90 days? 80% 0`^ 0--y,% Ud0% 50% 40% 30% 20% 11..0% 0% Yes IE::xlhibift 4.4.4 f. AIR oir Access iin 1past 90 days �rt n=148 Question .5. Hoer often coo you use the Santa Clarit Dial-A-RidelAccess ices? IE::xlhibift 4.4.5 IRideir firequ. envy .70% 60% 50% 40% 30% 20% 11..0% 0% II... s,s flhain 11..x/wsveelk 11.. 2.x/wsveelk n=145 .3% 6.2% 502 3 4x/wsve e lk 5 or moire x/wsve e lk w l ai c ii,e & J w''iwai dla u es,iw II iic, �� 2 &1 9 City of Santa Clarita Transit Development Phan iuua� Il3r,po rt Questl n . Survey participants were asked to pravide feedback an ,six service attributes as well as " v r Il.s ke." .s n.s tl n,s included excellent, geed, fair and paar. Using thl,s faur-paint,seale, individualservice attributesscares were calculated. IE::xlhiilbiit 4.4.6 On. -time performance Poor Fair 4.8 =Vent .3% =Vent .2% IE::xlhiilbiit 4.4.7 Off ice/dispatch staff Poor Fair 2.1% IE::xlhiilbiit 4.4.9 IEase of irnalkiing reservation "laiciIre & Assaidates, III iic, �� 203l!) ent City of Santa Cla rita Transit Development IPIlan i ii ii a I Il3r,po rt Exhilbit 4.4.1.0 Service dependability as, W.-T. .1 m Exhilbit 4.4.1.1. Cost/price Fair 9.1% Exhilbit 4.4.1.2 Overall service flient .3% Ilent 7% Nilacre & Assaidates, ii iic, �� 2&19 504 • City of Santa Cla rita 'Firainsift Developinneint Pllain � ii ii a � Il3r,port Questian 7. What is yaur mast camman travel destinatian when using the City®S Dial-A-RidelAccess Services? Exhibift 4.4.1.3'Firavd desdinatibins '70% 61.6% n = 151 60% 50% 40% 30% 25.8% 20% 18.5% 1.0% 7.3% 3.3% 0% 1 1111111111111 1 1I)octoir's office slhojpjp" in sclhooll WOIrIk Senbir Cen-teir Questian 8: What is yaur main reasan far using the City"s Dial-A-RidelAccess Services? Exhibift 4.4.1.4 IReason fair usiiing DAIR/Access 60% 50% 40% 30% 20% 1.0% 0% No/hirn�-ted veNcle access 1� )oin'-t diNve n = 151 1111111111111 505 0-their tirainspoirtaflon'too exjpeinsive 1��11111 Nil acii,e & Assaidates, ii iic, �� 2&19 0 City of Santa Cla rita 'Firainsift IDevellopinneint Pllain � ii ii a � i3e p o rt Question 9: How do you typically poyfor your Dial-A-RidelAccess Services trip? Exhiflbift 4.4.1.5 IFaire 1payinneint 60% 57.1% n = 147 9W ME ME 21.8% 20.4% 20% 1.0% I �I 1 0. 7% 0% .... ...... ww Cash rAIP rwinch Udket rAIP cash Access couj�)oin Question 10: Regarding your most recent Dial-A-RidelAccess Services trip: if the City-'.S DAR ondlor Access Services hod not been available, how would you hove mode that trip? (Select only one) Exhiflbift 4.4.1.6 Otheir tirainspoirtaboin olptibins 40% 35.8% n = 148 35% 30% 29.1% 25% 20% 15.7% 14.2% 11.5% 1.0% 5% 0.7% 0.70 0% .......... .......... ll:::ileind/ SCT -fixed 0-their So6all raxObeir/ Walk Could inot 506 fair i 1� y irou te �)ubhc seiMce oirg. 1IYft irnalke UII�) 't ira in s in 1��11111 Nil acii,e & Assaidates, ii iic, �� 2&19 0 City of Santa Cla rita 'Firainsift Developinneint Pllain � ii ii a � Il3r,port Questian 11: Have you ridden Santa ClaritaTransits lacal fix ed-route service within the past 90 days? Exhibift 4.4.1.7 Use of SCF lbus 1past 90 days '70% 60.3% n = 151 60% 50% 39.7% 40% 30% 20% 1.0% 0% HE M Questian Ila: If you answered "na,"" what might encaurage you to try Santa Clarita Transits lacal fixed -route bus service? Exhibift 4.4.1.8 SCF lbus seirviice possible innodvatoirs 25% n = 151 21.2% 20% 11.5% 13.9% 1.0% 8.6% 7.9% 5% 2.6% 2.0% 3.3% 0% 1111 milu 1111111 1 1111 1 111 � llincireased 1Iateir E:.:�airheir Cl�oseir -to E'::"asi'ieirto riravelI Serve inew INotHiing seiMce seirvi'ice seiMce irny Ihouse obtaM tiraMMg aireas firequency route Mfo City of Santa Clarita 'Firainsift II)evellopinneint Plain uua� Il3r,port Question 12 When galling to place your Dl l A- idelAcces,s Services trip request, are you able t promptly reads a Customer Service Representative? 11..00% 0% 0% 70% 60% 50% 40% 30% 20% 11..0% 0% MM IE::xlhiilbift 4.4.1.9 IPiroinnIpt custoinneir seirviice Question 13 Da you travel frequently outside the Santa C"larlto Malley? 70% 60% 50% 40% 34.4% n=147 MW OR IE::xlhiilbift 4.4.20 IFirequ. entlly tiravell outside SCV 65.6% n=151 N Drive 13.7% City of Santa Cla rita Transit Develolpinneint IPlain i ii ii a � Il3r,po rt Question 13a: If you answered "yes, ""haw do you typkafly make that trip? Exhilbit 4.4.21. Ilow do you travel? Services 17.6% Question 13b: How often do you make that trip? Exhilbit 4.4.22 Ilow often? 19"WIM"p, M Nilacre & Assaidates, ii iic, �� 2&19 I 509 • City of Santa Cla rita 'Firainsift II)evellolpinneint Pllain � ii ii a � Il3r,port Question 14: What is your age category? Exhibift 4.4.23 Age 90% 84.8% 80% n = 151 '70% 60% 50% 40% 30% 20% 1.0% 4.6% 3.3% 5.3% 0.7% Undeir 11..8 11..8 30 311 40 411......50 511......59 60 1I)eclline to state Question 15: Do you ,spear a language other than English at home? 80% '70% 60% 50% 40% 30% 20% 1.0% 0% M Exhibift 4.4.24 Anotheir llainguage at Ihoinne n = 150 City of Santa Cla rita Transit Development IPlain � ii ii a � i3e p o rt Question 16.Flog do you identify? 80% '70% 60% 50% 40% 30% 20% 1.0% 0% M Question 17. What was your total household income last year? Exhibift 4.4.25 Gender 68.0% n = 150 0 7% ll:::eirnal�e 1I)eclline to state Exhibift 4.4.26 llouselhold iiincoinrie n = 146 28.1% 1.0% 7.5% 5% 5.5% 3.4% 0% 111 11111111 Under $11.5,000 $25,000 $35,000 $45,000 $55,000 or 1I)ecllineto 51.1. $11.5,000 $24,999 $34,999 $44,999 $54,999 irn o ire state Nilacre & Asari dates, Iii iic, �� 2&19 City of Santa Cla rita Transit Development IPlain � ii ii a � Il3r,port Question IS: Whkh of the 6flowing do you have access to? 58% n 151 57% 56% 55% 54% 53% 52% 51.7% 511A 50% 49% Exhibift 4.4.27'Fechinology access 57.0% 57.0% Internet E:.:: irn a i 1it airtlphoine rext irne,s,sagiliag City of Santa Clarita Transit Development IPIlan uuai Il3r,port Overview In 2018, the City of Santa Clarita retained Moore & Associates, Inc. to conduct a passenger survey onboard its Supplemental School Day service. While the Supplemental School Day service focuses on providing service to local secondary schools, the service is open to the public. Survey Development Development of the survey instrument used in the 2018 survey was created to reflect aspects of the ridership onboard the supplemental school day routes. Methodology Moore & Associates utilized an in -person intercept methodology onboard the vehicles along with an online form the schools sent to parents of riders. Every school which is served by this program was included. In -person data collection occurred across two consecutive weekdays: Thursday, April 19, and Friday, April 20, 2018. Survey Sample The Supplemental School Day survey was conducted on Routes 620 AM, 620 PM, 621 AM, 622 AM, 622 PM, 624 AM, 624 PM, 625 AM, 625 PM, 626 AM, 626 PM, 627 AM, 627 PM, 628 AM, 628 PM, 629 AM, 629 PM, 630 AM, 631 PM, 632 AM, 633 PM, 634 AM, 634 PM, 636 AM, 636 PM, 637 PM, 638 PM, 640 AM, 640 PM, 641 AM, 641 PM, and 642 AM. A total of 628 surveys was collected, exceeding the sample target by 93 percent. Data Collection The survey questionnaire was printed on 100-pound cardstock, thereby eliminating the need for clipboards. The one -page survey instrument was printed on 4 % x 11 inch paper in English. Surveyors were identified by identification badges worn on a laminated clip as well as reflective vests. Prior to boarding the assigned vehicle, each surveyor was provided with a surveyor bag containing survey forms, pens, route -specific map and schedule, and individual surveyor "paddle." Surveyors offered the questionnaire to all customers boarding the vehicle while also making themselves available to assist with completion of the form as requested. Participants were requested to return the completed instrument to the surveyor or leave it on their seat for later retrieval. At the conclusion of each day's data collection, all questionnaires were reviewed for completeness, bundled by route, and returned to our office for data entry. Data Processing Data Fritry All survey data was entered into an online database using trained data entry personnel. Moore & Associates' staff monitored the data entry process, reviewing data entry work on a daily basis while also conducting spot-checks throughout. 5.13 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Data Cleaning Data cleaning was undertaken by trained personnel following completion of data entry. This process addressed differing data formatting that resulted in identical responses being sorted as different. The cleaned data was then imported into a Statistical Package for the Social Sciences (SPSS) database for further analysis. Following data cleaning, simple frequencies were compiled. Analytical Methods The SPSS database allowed our project team to compile simple frequencies as well as data cross - tabulations within each dataset. Such cross -tabulations allow comparisons between survey responses that can provide additional insight into customer profiles, travel patterns, perceptions of service, and demographics. "Tylpicall" Custorneir Pirofiille The "typical' Supplemental School Day customer: • Pays their fare using cash (52.4 percent), • Rides SCT to and from school five days per week (63.9 percent), • Rates "fare/price" the highest (2.98) and "availability of seating" the lowest (2.34), • Does not ride SCT for other purposes (72.5 percent), • Is in junior high school (66.2 percent), and • Speaks English at home (86.0 percent). Respondent More than two-thirds of respondents (70.2 percent) were student riders and the balance (29.8 percent) parents of student riders. 514 City of Santa Cla rita Transit Development IPlain I I I a � �3e p o rt Exhibift 4.5.1. 11 0% 2% 4% 6% 8% 3.0% 3.2% 3.4% 3.6% 620 AIM 11111111111111111 1.0% n = 628 620 FIIVI iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiillllllllllllIIIIIIIIIIIIIIIIIIIIII1111111118.3% 623 AIM IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIllV 2.5% 622 AIM 11111111111111111111111111111111111111111111111111111111111111 3.3% 622 F)IM III III 4. 1% 624 AIM 111111111111111111111 1.1% 624 IDIVI 111111111111111111111111111111111 1.8% 625 AIM 111 0.2% 625 FIIVI 111111111111111 0.8% 626 AIM 11111111111111111111111111111111111111111111111111111111 3.0% 626 FIIVI iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiillllllllllIIIIIIIIIIIIIIIIIIIIII111111111111IIIIIIIIIIIIIIIIIIIIII11114.0% 627 AIM 111111 0.3% 627 F)IM 111111111111111111111111111 1.4% 628 AIM 11111111111111111 1.0% 628 F)IM 111111111111111111111 1.1% 629 AIM 111111 0.3% 629 F)IM 111111111111111111111 1.1% 30yyAIM 111111 0.3% 63.3. F)IM 111111111111111111111111111111111 1.8% 632 AIM IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIillillillillillillilliilliillillillillillillillillillilliillillilillillllllllllIIIIIIIIIIIIIIIIIIIIIIIll1111118.3% 633 F)IM 11111111111111111 1.0% 634 AIM IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIillillillillillillilliilliillillillillillillillillillilliillillillillillillilliillillillillillillilliillillillillillillillillillillillillll9.9% 634 F)IM IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIl111111111111I 4.3% 636 AIM 111111111111111111111111111111111111 1.9% 636 F)IM 11111111111111111111111111111111111111111111111111111 2.9% 637 F)IM IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII IIIIillillillillillillilliillillilIII liillillillillillillilliillillilllllllllllllllIIIIIIIIIIIIIIIIIIIII111III 11111111111111118.9% 638 F)IM 11111111111111111111111111111111111111111111 2.4% 640 AIM 111111111 0.5% 640 F)IM 11111111111111111111111111111111111111 2. 1% 641. AIM 11111111111111111111111111111111111111111111111111 2.7% 64.3. F)IM 111111111 0.5% 642 AIM 111111111111111111111111111 1.4% Another Sainta Clarity f ransit local route 1111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 5.9% City of Santa Cla rita Transit Development IPlain � ii ii a i l3e p o rt Question 1: Whatschaal are you going to or coming from? More than (51.1 percent) of all responses can be attributed to one of three junior high schools: Arroyo Seco (22.1 percent), La Mesa (17.0 percent), and Rancho Pico (11.6 percent). Exhiflbift 4.5.2 School 0% 5% 1.0% 1.5% 20% 25% Arroyo Seco Jr. I flgh iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillillillillillilliilillilillillillillillillillillilliillillillillillillilliillillillillillillilliilliilillillillillillVillillillillillillilliillillillillillillilliillillillillilliilillillillillilillillVillillillillillillilliillillillillillillilliillillilillilillillillillilillillillllVIIIIIIIIIIIIIIIIIIIIII111111111111111111122.5% I a Vlesa J r. I i igh iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillillillillillilliillillillilliillillillillillillilliillillillillillillilliillillillillillillilliilillillilliillillillVillillillillillillilliillillillillillillilliillillilillillillillilliillillilillillVillillillillillillillilllllllllllll7.0% FIlaceritaJr. I flgh iiiiiiiiiiiiiiiiiiiiiillillililI 1.9% Rancho Flico Jr. I flgh iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillillillillillilliilillilillillillillillillillillilliillillillillillillilliilllllllllllllllllllll111111111111111111111VIIIIIIIIIIIIIIIIIIIIII11111111.6% Rio Norte Jr. I flgh iiiiiiiiiiiiiiiiiiiiiillillillillillillilliililllllllllllllllllll1111111111111IIIIIIIIIIIIIIIIIIIIII111111111111 6.7% Sierra Vista Jr. I i igh ililillllllllllllllllIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 3.5% Canyon I i igh iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillilillillillillll1111111111111IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII111111117.8% Golden Valley I i igh iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillillillillilliillillilI 5.3% 1 iart I flgh IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIV 2.4% .Saugus High IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII1111111111V 4.3% Valencia I flgh iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillilillillilllllll1111111111111IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 7.3% West Ranch I flgh iiiiiiiiiiiiiiiiiiiiiillillillillillillilliillillillillillillilliilillilillillillillillillillillilliillillillilI 6.7% 3owman I flgh 1111111111111111 1.0% Other 1111111111111111111111111111111111 2.1% n 628 Question 2: How did you poyfor this trip? 60% 50% 40% 30% Exhiflbift 4.5.3 IFalre tylpe 52.4% n = 607 34.1% 20% 11.9% 1.0% 0.8% 0.8% 0% Cash Stored value on Monthly loass folken fransit Other f A 1::) Alolo City of Santa Clarita Transit Development IPIlan uuai Il3r,pork Question :Flog often do you Mole the bus to orfromschool In o typical week? IE::xlhiibiit 4.5.4 IFirequency of use 70% 63.9% 60% 50% 40% ;0% 20% :.1..0% 6.4% m 0% I...ess than on day/week 8.9% :1...2 days/week 20.8% 3.4 days/week 5 days/week n = 607 Question : Please rate the bus route on the following ttribut ,s. On a four -point scale, the highest rated attribute was "fare" (2.98) and the lowest was "availability of seating" (2.34). IE::xlhiibiit 4.5.5 Attiriibute iradngs 4 2.98 3 2.81 2.34 211III61111111 111111111111112.111111111I I 0 UNMEM NEON= UNMEM UNMEM UNMEM Availalaility of FIrice/coast Vehicle coanditioan .'safety oanlao ai,-d Overall seati ng satisfaction City of Santa Clarita Transit II)evellopirnent IPIlan uuai Il3r,port Questl n .5: Do you ride Santa Clarito Transit to go places other than school? if yes, where do you go? (For example: library, frien "S house, ,shots pork ,soccer p r ctic , e tc.) Slightly more than one -quarter (27.5 percent) of respondents indicated riding Santa Clarita Transit to go places other than school. IE::xlhiibiit 4.5.6 Otlheir destiinatiions 7% n = 628 6 % 5.7°% 5% 4m ° 3.5% 2.9°% A% 2.1°% 2.1°% 2% 1.4°% 1.4°% yy A% 0°% F" r'iend°s I"'iorne I...II?r'ar'y Magic Null Recreation .Shololoing .'. kate loark house Mountain Question fat grade are you in? Nearly two-thirds (66.2 percent) of respondents indicated being enrolled in junior high school. IE::xlhiibiit 4.5.7 Grade 40°% 34.2% n = 606 32.0% ;0°% 25% 20°% 14.0°% 1.5 % V..0 % 4.5°% 5% 3.0% 0°% 7th 3th 9th 3.0th 3.-3.th 3.2th Not a Grade Grade Grade Grade Grade Grade student City of Santa Cla rita Transit Development IPlain � ii ii a � Il3r,port Questian 7. What is yaur racelethnkity? (check all that apply) Exhibift 4.5.8 Race/etlhinibfty 45% n = 628 40% 38.2% 36.5% 35% 30% 25% 20% 1.5% 13.2% 10.7% 9.9% 1.0% 5% 1 1 2.1% 1.4% 1.4% I 0% � I M umm umm Asian 1:31ack/ Caucasian/ Hisloanic/ Native Native Dedine to Other African White I atino American/ Hawaiian state American Alaska or Flacific Native Islander Questian 8: What language(s) are spaken in yaur hame? (check all that apply) Exhibift 4.5.9 II..aingu ages spolken at Ihoirne .1.00% n = 628 90% 86.0% 80% 70% 60% 50% 40% 30% 22.6% 20% 7.8% 1.0% 4.5% EM m 0% ::..Inglish Sloanish I..ieCine to state Other NilacIre & Assari dates, Iii iic City of Santa Clarita Transit II)evellopirnent IPIlan uuai Il3r,port Question . Do you hove o v llcl driver license? Nearly all (94.6 percent) respondents indicated not having a valid driver license. IE::xlhibiit 4.5.1.0 I[Iriiveir Iliicense n = 606 City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation 1: Provide fiixed iroute service to the new Senior Center at Five IKnolls (scheduled foir completion In Spring 2019). Transit is especially valuable to seniors. The current Senior Center, located in Newhall, is served by Santa Clarita Transit Routes 4 and 14 and is in proximity to two other routes. The new Senior Center location is on Golden Valley Road and is currently not served by transit. In the near -term, the new Senior Center could be served via a spur off Routes 5 and 6 at the intersection of Golden Valley Road & Valley Center Drive (connecting to Soledad Canyon Road). These routes already travel on Golden Valley (at Soledad) to serve the Aquatic Center, etc. A turnaround location would need to be identified for the bus to return to the route. A spur from Routes 5 and 6 to the new senior center adds just under one mile per trip and approximately three minutes of travel time (or possibly slightly longer depending upon where the turnaround location is). This recommendation could be implemented within the existing resources of the fixed -route service. The location is near current Routes 5 and 6. Serving the Senior Center will require adjustments to other service variants to compensate. (Note: The new Center opened in early May 2019. Upon opening, the Center was served by the City's dial -a -ride as well as Access Services ADA-complementary. Expansion of the fixed -route service to this location is still planned.) In the long-term, a new route would be needed to serve the Senior Center as well as new residential developments in the Five Knolls/Plum Canyon area. The proposed Golden Valley Neighborhood Shuttle is discussed in Recommendation 4. Recommendation 2: Provide Iliinniited stop service on Solledad Canyon Road connecting tlhe MRTC to -the Vista Canyon 'Transit Center. The request for limited -stop service along Soledad Canyon Road (Soledad Canyon Express) arose during a community workshop. Vista Canyon is a new development on the city's northeast side that will include a transit hub and Metrolink station. Transit service to Vista Canyon should be implemented as soon as possible following occupancy of the development. An express connection between the MRTC and the Vista Canyon Transit Center would reduce the average travel time for many existing riders as well as enhance the attractiveness of transit as a mobility alternative. A limited -stop service could provide a faster connection between Vista Canyon, Canyon Country, and Valencia, a trip which currently can take as long as 45 minutes depending on time of day. This recommendation would provide express service along key arterials, primarily Soledad Canyon Road. It would increase the number of daily runs for Routes 5 and 6 with stops limited to major destinations along Soledad Canyon Road such as MRTC, Santa Clarita Station, Soledad Canyon Road & Whites Canyon Road, and Soledad Canyon Road & Sierra Highway. It would also help address the request by College of the Canyons' staff for a link between the east and west campuses. 521 The proposed service would have broad appeal. Currently, Route 6 travels along Soledad Canyon directly opposite the location of the new Vista Canyon Transit Center (VCTC). Rather than solely diverting Route 6, all routes serving the east side of the Santa Clarita Valley should be assessed for potential service to the VCTC, as well as for additional service south of SR 14. \1 ci ci lre & J 1: sari ( IIa u e, III""'ll c, �� 20 � 1'� 0 City of Santa Clarita Transit Development IPIlan uuai Il3r,port 1::x1hiibiit 5.1. Solledad Canyon 1::x1piress Soledad Canaan Express / gw i u lli '000 W / k7:CL1:RH' s F y ar y glad" ?�✓ I,tl4plli l' Y'4 i u� fi �' H�IIIIxK fix NA iimHK�H 0 6 sd z d o i n 1 V u �� •r, `w r;� Legend C,,,c ^m HeuN 4 nH 'Stops tpvs . ua i "�..w ray Sa4edad Canyon Express P s HERE c u E :e rtReorp GEece uses Fnw uEs n&°baiv a dense; IC2o II OGIW kS3 ' n tl�E wJfd� g 6 E Jzlo MET] Esr 4hnz (Hong Kongy Recommendation 3m Divide tlhe conni n uteir Ibus service Into two Iles west side and east side. The objective of this recommendation is to reduce average travel time, thereby enhancing commuter bus attractiveness. It also includes a possible route alternative and potential new service. There may be a need to invest in additional park and ride capacity at the MRTC as well as in the east side of the Santa Clarita Valley. A short questionnaire could be fielded to help determine how this hypothetical change would affect current riders. This recommendation could be implemented within existing resources for commuter service. Route 799 has the highest commuter bus ridership. It currently links Santa Clarita Station, McBean Regional Transit Center, and Newhall Station (among others) with downtown Los Angeles. This recommendation could reduce average travel time by serving select popular stops before getting onto the freeway. West side commuter service could also be extended north to serve Castaic residents via 1-5. East side commuter service could originate at Santa Clarita Station and include pick-up points along Soledad Canyon Road before heading south. Ultimate routing needs to be directed by a survey of current commuter riders. 522 4111111 \1 ci ci lre & J 1: sari ( IIa u e, III""'Il c, �� 20 � 1"sp 0 City of Santa Cla rita Transit Development IPlain � ii ii a � �3e p o rt Exhibift 5.2 Commuter IRoute Alteirinadves [Route 73 SS Status Qua Cinea Or, & Academe 'Pl a ...... ... . I "-wI'ftw Chub 'D I rnwi 'Ogg Santa �Iarfta Station McBeiiWMRTC Park& R it 1,0 v . ..... / M.B.an Pk�'& A,ro'ya' 'Fr Dr, ".1dan "10 �a� 0 00, R a Cfth.rdn. la4r'Rd & W/iei Can,yon - wl �4, NOYOtHul o0m At "e (k b a A� r Lyons f A i A,� kV.1iy St d A- & Market St o" f N4.11 Ave&Sierra Hwy O , ... .. ... . . .. . v/ Legend:', Route 799 SB Status Quo 9 "0' HE, A P G.'P 'GEBO4; USJ FAC NPS 'NRGW G2Bq�' L d-n' �11 jao�� MBTj 0 Route 799 Stops ff IN I /'Pll, 40 a,pxrg'd A':� jai 10 , 799 SB - 11-5 Express high PA'V'C...... ... . 9 flb, V McBeiri'MRTC Park & Ride m Santa C9anta Station "J(' ""5 A 04 as N etOli al I k, K ll ;7 Zn A�w ko" 61 . . ..... . . .. . .. 4 Z 'd WgI 11 k Legend lE g J .................... Route 799 SB 1-5 Express F�,�Q�Q,NPS I)IRGAN; G� Bq.9 P 'G 0 Route 799 Stops �MRGAN; G�j &q" P. p 523 ���1111t Nilacre & Assaidates, Iii iic, �� 20 � "'� 0 City of Santa Cla rita Transit Development IPlain � ii ii a � Il3r,port ,W ----------- - Route 799 SB - Hwy 14 Expre S dC %o ...... ... .. q`,'!i,,, arita Station gdrltaj,I iflUl '', . .. . .. .. h U maowaeo� 00 "We X // -// . . ....... . G.d.. Valley Rd & H '14 4 je E,4eve,,,n s ant - Raw h NeMi�M o0m VaW.". (k b a—, 'J r, If( 90/ 61 P"'O, Re^iwhall & Sienra "4" PW "J it"A fE, ✓ P n gg C", 'd Q� j 14 "M a /K Legend "4' N P . .................... Route 799 SB Hwy 14 Express A V �Q kxw✓, is T, C, 0 Route 799 Stops a",( 1414.11, mm P cc'p,'QE'� FAC NPS G brd—h6`, a�N All A" -AgYO�(t, �'h��e GP;6�6 4 /� g; , hgh In" 11 799 SB Hwy 14 Express na Swrra Hwy & Soledad Canyon Rd 'C n0`0111 nryjj,111,,),,,,,,,,,;R1"1 S.l.d.dC.nyo,uR�&WF400. "2 gj, W c f e 0l, Ramh NOYMM 00m VaW.". "I'V m (k b J AY /Y �)/O 'J s, c, go/" J, 91 IV I, ko" 61 na. Newhall Ave & si- F"'O . ... . . .. . .. gg A 4 'd f J "go V ad Legend f g P .................... Route 799 SB Hwy 14 E J xpress B c,;,�J, FAC �P Bq—� 0 Route 799 Stops 0 ��,NRGAN; G� J;On M�Tj F", no 119"? r� ;o, �;a �c -d' TE/� / / 4—� M !"'B, 1 77/1 11� ✓L/Lom ; � 524 Nilacre & Assaidates, Iii iic, �� 203 1!) City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation ® Utilize sirmmalllleir vehidles as "neighborhood shuttles" with connections to tirmunik iroutes. Shortening distance and time on key arterials would likely enhance service reliability. Smaller vehicles would be used to go deeper into neighborhoods to provide connections with "trunk routes" traveling along key arterials such as Soledad Canyon Road, Bouquet Canyon Road, Valencia Boulevard, Newhall Ranch Road, and Lyons Avenue. Doing so would likely reduce travel times on the trunk routes, but could also increase the incidence of bus -to -bus transfers. Transitioning to this service configuration would underscore the need for a (local service) transfer policy so support public transit as a competitive travel alternative. Trunk routes travel longer distances on larger streets while neighborhood shuttles would remain in the neighborhood to move riders between trunk stops and within the neighborhood. Implementation of one vehicle operating a 12-hour service day (Monday through Friday) translates to an annual cost of approximately $229,000 for each neighborhood shuttle. Reductions to VSH from existing routes could offset the cost accordingly. A pilot program could begin in neighborhoods that are in proximity to but are not served by transit such as the Fair Oaks Ranch development. Shuttles can connect residents with nearby stops such as Via Princessa Metrolink or Soledad Canyon/Sierra Hwy intersection, providing connections with three fixed routes. A demonstration project would likely need to be implemented in conjunction with Recommendation 5 to provide free transfers between the neighborhood shuttle and the existing fixed -route service. Areas for initial consideration include Fair Oaks Ranch, Needham Ranch, and the Bouquet Canyon/Seco Canyon area; where long -line service can be eliminated or a neighborhood shuttle could be introduced without a full -day fixed -route schedule. A Golden Valley Neighborhood Shuttle would travel south on Golden Valley Road, east on Newhall Ranch Road, north on Bouquet Canyon Road, east on Plum Canyon Road, before returning south again on Golden Valley Road. A shuttle could substitute for the current Route 14, and could connect with Santa Clarita Transit Routes 3, 4, and 12, as well as a potential Saugus Neighborhood Shuttle. A potential Saugus Neighborhood Shuttle could connect residents with trunk routes by traveling south on Bouquet Canyon Road, east on Newhall Ranch Road, north on Hillsborough Parkway, east on Decoro Road, north on Seco Canyon Road, circling around Tamarack Road, and east on Copper Hill Drive, before returning South on Bouquet Canyon Rd. Introducing the pilot program in two neighborhoods would require a minimum of two vehicles. The estimated cost to procure two cutaway vehicles is approximately $372,000. (This assumes an existing Santa Clarita Transit vehicle would be available as a spare.) 525 City of Santa Cla rita 'Firainsift IDevellopinneint Plain � ii ii a � Ilyryr,po rt Exhibift 5.3 Golldein Valley INll6glhlboirlhood Shuttle Golden Valley Shuttle . .......... Y/W 401 "5 011,04, wo .... . ... . 01 . . . . ......... ... / ..... . .. . /", "'Al/ rd, I` & -go 4,91% , Mali, . . . . . ..... . 64, V VVIIII�,,,,rlll GY a 9 d Cl�,,, WOO 'oo"I "I", F egend 0, ... .. . . . . . /, coldip, Valley 8huttk, sk-., pe"',tqgg G-1 '—p LARCU UhG& kAO WIS RMCAN CAoHas�o 8—� E�, Jap— UETI F-Ch., (Hung K—gj --r.p. "'Oh" GISD,—C Exhibift 5.4 Saugus INll6glhlboirlhood Shuttle Al" 7////,//////.. rwn, A 0 pf� All Saugus Shuttle ...... .... ........ . ............ o/o, 01 f r Op. '00,' 526 Leg end ......... Saugus Shuttle .,-cOs Esu GEbll) UlKiS FAQ NPI! WCAN &hEAm" Ch.. (Ha,q c 'u, Nilacre a Asari dates, Iii iic, 203 1:) City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation 5: Introduce a Ilocall transfer 1pollicy. The City's current transit program does not include a free or reduced (local service) transfer. Rather, each ride must be paid for individually. A free or reduced fee transfer between all local fixed -route services (along with a separate reduced "neighborhood shuttles" one-way fare if implemented) would encourage riders to take advantage of a "hub service' approach. This could potentially be launched as a demonstration project along with the proposed shuttles. Transfers between fixed -route services will require a change in fare media. At a minimum, a TAP card with a one-way fare can be programed to allow a free or reduced fare within a defined time of the original purchase. For example, LA Metro currently provides a free transfer valid up to two hours for customers purchasing a one-way trip using a TAP card. (Note: Riders using a cash fare do not qualify for a transfer.) Token Transit can accommodate transfers for mobile purchases in a couple of ways, which include designating a one -ride pass or a single -ride with transfer, which remain active for a designated period of time but must be obtained at the time of purchase. As Santa Clarita Transit has transitioned to more of a "hub" -oriented service plan, (local service) transfers are essential on many routes. A transfer policy among local fixed routes would encourage current riders to utilize the service more, and give potential riders a better incentive to use public transit. Making a transfer with a second full fare can discourage patronage. Any change in the City's transfer policy should be promoted heavily throughout the local service area. City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation ®Ilimprove (late night transportation options. In addition to concerns being raised during a community meeting, "service hours" was the lowest -ranked attribute in the Onboard Survey. Reducing and reallocating service from fixed -route to on -demand would increase service to passengers without expanding "low -ridership" service hours. We recommend introducing a demonstration project where the City shares the cost with riders, with a limit on the number of eligible monthly rides per individual. This recommendation would reduce evening and Sunday fixed -route service while provide alternative options for travel during those period. The City should consider taxi or Uber/Lyft vouchers as a replacement for bus service during early mornings, late evenings, and Sundays. Providing alternatives to traditional bus service during low ridership periods could also help the City reallocate its resources to potentially provide increased service during these days and times with high demand. Limits can be placed on the number of rides per person per day. A code is used to then subsidize up to a certain price, then customer pays overage on top of initial flat fee. For example, the GoMonrovia program subsidizes rides of up to $15 with base fares of one dollar for a shared ride (one to two passengers) and $3.50 for a regular Lyft ride (up to four passengers in a group). Charges above $15 as well as tips are charged to the passenger's personal account. Shared rides to and from Old Town or the Monrovia Gold Line Station cost just fifty cents. A limit is placed on the number of rides one passenger can have. We recommend the City begin by defining (via geo- fencing) the projects service area. The City would then negotiate the cost/ride and the ride subsidy budget for the proposed trial period. Given there is no formal demand forecast, we recommend the City limit both the number of eligible users as well as the number of subsidized rides which each program participant can take. Our experience with similar micro -transit trial reveals demand for the subsidized ride is often much greater than demand for traditional public transit. While Monrovia opted to include travel neighboring communities in its micro -transit experiment, we recommend starting with a much smaller defined area within Santa Clarita. IE::xlhliibiit 5.0 GoMciniroviia Geofenciing F GoMonrovia Monrovi ,,aena Madre a tlaru r � � Santa Fe Dann J 11l't �� acreiaitr1a i rnl x C4 GrtArea B,AchNin Park / GoMonrovia 528 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation '7'® Link COC's Canyon Country cairnlpus with future Vista Canyon 'Transit Center and Metirolliink station. College of the Canyons is the second largest employer and largest post -secondary school in Santa Clarita. Connecting the Canyon Country campus to Vista Canyon Transit Center will create a vital connection to the satellite campus. The COC Canyon Country campus is currently served by Santa Clarita Transit Route 5, while Route 6 is closest to the site of the Vista Canyon Transit Center. A direct connection between the two sites would best serve future students, staff, and faculty at the campus. Service between campuses could be achieved by bifurcating Routes 5 and 6. The eastern routing would remain unchanged up to the MRTC. The route would then continue to COC's Valencia campus, where it would terminate. Limited -stop (express) runs on a re -imagined new Route 5 would serve high -ridership stops along Sierra Highway and Soledad Canyon Road. The western portion of Routes 5 and 6 would remain unchanged, from the Santa Clarita Metrolink Station to Stevenson Ranch via Newhall. Limited -stop and more direct express runs on a new Route 5 could enhance access to the Canyon Country campus. This would include a few high -ridership stops such as Soledad Canyon Road & Sierra Highway and the MRTC, then altering course to terminate at the College of the Canyons. Another neighborhood shuttle (as discussed in Recommendation 4) could connect the Canyon Country campus with the new Vista Canyon Transit Center. A route departing the campus would travel north on Vasquez Canyon Road, south on Sand Canyon Road, west on Soledad Canyon Road, south on Lost Canyon Road to the Vista Canyon Transit Center, back north on Lost Canyon Road, west on Soledad Canyon Road, and north on Vasquez Canyon Road back to the Canyon Country campus. Assuming a 12-hour service day with one vehicle, the estimated annual cost of the neighborhood shuttle would be $239,928. Implementation of this recommendation would be contingent upon funding support from College of the Canyons. City of Santa Cla rita 'Firainsift Development IPlain � ii ii a � �3e p o rt Exhibift 5.7 IRoutes 5 and 6 IBiifluircatibin IE ast Colle& of the Canyons N Legend ......... .... R-1- 5 and 6 17-t COC Sp— Emi HFRE,Ga-in HN KM.— Alt, Odl— 81—, F J.V Op e4wn -H "HV Exhibift 5.8 IRou tes 5 and 6 IBiifluircatibin West x, Routes 5 and 6 Bifurcation - West H-� x MRTC S-1. ('Aam . . .... Santa Clarta Station /A 'A 'g '0010 01 0 "IH 'It "N" Y'R "RT M7 ,,Newlha�l! Stalt 530 Le gend gend Ti Es, HERE, 3--, ln�l—p lnc—M P Co"p GEBCO USCS, FRO, . ............... "..l , s and 6 Dil W-I I", 1"N Oldl, METI E", coon, lH"'g X—g� '—p" Nillocre & Assaidates, Iii iic City of Santa Clarita Transit Development IPIlan uuai Il3r,port IE::xlhliibiit 5.9 Canyon Country IN6glhllboirlhood Shuttle r� �/ o / ' _�.0 . / a �%' ' / Cany+on Country Shulttle °/it o or A o4iii / �� < Jjfi�,,,0/001 n Oi�� /0 'a / / r FI / 'Al '/ , // : /, If r 0/1 //p //V, /r G r l /j r% /r//r /// j� ' /o i % /0 %�� /�ii % anyaa Country Campus G r ¢. / �/� ARE OF m, 10/00 01 a. o AN01, ell " 'a I qnt,n %% p s dw. m"hy w,wKtl u _ d"'anaw�r .. u .e &'ImWj6u,"bu4. tRl9D°e pn"W&C!I F„ %%/ r'i Legend Vista CimyonTransit Center • Canyon Country Shuttle :s ti nE [, i PC p.. ueeriu� 45 Fp�Futn NRCJIN leo Base, NI Kam � NL Ntl p I,u� MFPI F, 'ti<h,une (EMurfl KnrFly K PS, rxn9 Recommendation m Piroirnote tlhe Ilink Ibetweein transit and cycling to imake tiransiit imore attractive. Connecting and enhancing complementary mobility options can increase use of public transit. Many people assess their access to transit by the proximity of the nearest bus stop. Bicycles are a common "first and last mile" solution. Using a bike can make transit more attractive, and bikes travel on the bus for free. The promotion may include Santa Clarita's bicycle infrastructure itself, particularly the Class I lane network. At the time of the TDP project, the City was also preparing its Active Transportation Plan. The City already has a webpage on the transit website and a brochure. Increasing presence of bike services can be onboard buses, in social media, within transit schedules, and within apps (for example, the transit app includes city bike paths). The link between transit and cycling should also include promotion of the City's Pace bikeshare program. By locating bike hubs near transit lines (as well as recreational areas and other activity centers), transit riders can expand their reach via bicycle. If possible, providing a free hour of bike rental with a transit pass could further encourage use of the bikes. However, there must be effective cross -promotion between current and potential transit users and bike enthusiasts in order to leverage this combined mobility option. 531 4111111 \1cicllre & J ssai IIau e, III""'Ilc, �� 20 � 1'� 0 City of Santa Clarita 'Firainsift Development IPlain uua� Il3r,port IE::xlhibift 5.1.0 IBiicyclle Infrastructure Santa Clarita Transit 532 City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation 9® Provide service to tlhe new Castaic High Schooll. Castaic High School is slated to open in late Summer 2019. Other junior high and high schools are already served by Supplemental School Day routes or other Santa Clarita Transit services. As part of the TDP process, we originally recommended a service extension timed to the school day. In other words, Route 1 would have an extension operating on Sloan Canyon Road to serve the new Castaic High School without creating a new Supplemental School Day route. Select runs would be timed to the school's bell schedule as is the case with other Supplemental School Day routes. IE::xlhiibiit 5.1.1. Proposed IRoute :f.. Castaiic II-fiiglh IE::xtensiion / Route 1 CclStr£iic HA h >v /Y, / v//0 i �9 Castaic High Schaal < p 1 a;mP / / A, r / n rf / / l / 111 a /J1/ Af �i/ 1////x u, / rolls �� i •j .." IIAx do g149II MM 1 i � untlr P I N av . naW xY Y ¢ ulY � &n�J I L8g2'Ild/' a nwRTc�`9/i gl�riitKr Endpoints �" G ute 1 High Extansron I •I % �, „/ 1E MERE C Itti ffux i rt � tl,J'p GEBC9 U9G5 F� Q NPS, NRCAN�C pB../ .... , / Vame aEaida n N2 h mr� s Esse JaR mE'1 Esc »in gnonyy�a�gp. �� ssropa. �,',i XJ&iON��vare�p wn4rrorcryuirs an3Nue cis user"'ammup The City has already opted to move ahead with a Supplemental Shuttle rather than the proposed route - deviation service. This is due in part to a decision by the William S. Hart Union School District to operate its own student bus service to pick up students throughout the Santa Clarita Valley wishing to attend Castaic High School. As a result, the connection between the MRTC and the new high school is not as critical. Recommendation 1Determine Ihow to integrate service to Newhall Randh/FivePoiint Into tlhe transit system. The new Newhall Ranch development will be designed to house more than 20,000 residential units in a 533 series of Villages. Initial move -ins in the first Village are tentatively slated for late 2020/early 2021. Any alterations to the western routes, or introduction of new routes, should be considered alongside other service refinements in Castaic and Val Verde areas. Given several of these options include service that \ (f c ci e & Assaii (a t e, I I ii c,...�� 20 f sp �,IIIIIII City of Santa Clarita Transit Development IPIlan uuai Il3r,port would operate within the footprint of existing Routes 1 and 2, any changes should take into account overall service frequency at key locations as well as frequency of the individual routes in the shared route segments. Implementation of this recommendation is contingent on County funding support. Four possible service options are detailed below. Operational cost estimates are provided in Exhibit 5.15. Option A would provide service for the lowest cost (given it extends an existing route), but would also provide the least amount of service in the Newhall Ranch area. The other options envision introduction of a considerable amount of new service. Option A Route 7l-xtension The easiest short-term solution to serve Newhall Ranch is to extend Route 7 from its current terminus on Magic Mountain Parkway into Newhall Ranch. Route 7 already connects Magic Mountain with the MRTC. This would add approximately 6.5 miles to the current route, and would affect the current practice of interlining with Route 3. It would result in the addition of approximately 1,770 VSH annually. Option B Add l oute.s .1 B and 2B Another option is to add frequency to Santa Clarita Transit Routes 1 and 2, but differentiate as Route 113 and 2B traveling between MRTC and Newhall Ranch before continuing their respective routes, while Routes 1A and 2A are the same as Routes 1 and 2. Residents in the Newhall Ranch have service to MRTC (and Castaic and Val Verde). Residents of Castaic and Val Verde now have more frequency for trips that terminate at the MRTC and would have direct access to Newhall Ranch and Magic Mountain. For this option, we assumed the addition of new trips, adding approximately one-third of the number of current trips for each route on all service days. This would result in the addition of approximately 10,700 VSH annually. Replacing existing trips with the "B" routing through Newhall Ranch, however, would reduce this figure considerably. Option C Bi-directional Loop Option C would add a bi-directional loop serving Newhall Ranch, the MRTC, and the Valencia Commerce Center, which can be rerouted to serve Commerce Center Drive, future development along Highway 126, and connect with Routes 1 and 2. Assuming approximately the same span of service as Routes 1 and 2, this would add approximately 5,900 VSH annually and would require at least two vehicles, but more likely at least four. Option D-Separate Route Finally, a separate route could be created to connect Newhall Ranch to MRTC. It can connect to the MRTC via Magic Mountain Parkway or Valencia Boulevard. This route can continue south along The Old Road and can replace the westernmost section of Santa Clarita Transit Routes 5 and 6 along with a Stevenson Ranch neighborhood shuttle. Assuming the new route would serve the Newhall Ranch development as well as Stevenson Ranch before returning to the MRTC, this option would add approximately 5,700 VSH annually. However, costs could be offset if Route 5 and 6 service within Stevenson Ranch was replaced by the new route. 534 City of Santa Cla rita Transit Development IPIlan � ii ii a � �3e p o rt Exhibift 5.1.2 Newhall IRanclhl IRoute 7 Extensibin Y, T Newhall Ranch - Route 7 Extension 7 —j 6/ . ..... V 5, r I/ f III,, vo/V 4 A/ w W/ 3 AS 5 P NE Q 'f "Ai 7 Q,, MR 'YIYt a, I til a PW Ar V Legend IN ...... Newhall Ranch Extension Z, Ir Rolte I FAO. r po Exhibift 5.1.3 Newhall IRanclhl IRoute 1. and 2 I F 07/1' e Newhall Ranch Route 1 and 2 �p'I"', V, 0 4� V -7 . . .. . . . Q ZZI= e. /qp" V/ 4, P 1 it Newhall Ranch ICA f2 X, mw Legend 535 . ...... Newhall Ranch Alternative Rotes 1 and 2 I�' 'lnt—, 1—,�—,,,HEROUI1 'b'd 11s. ✓ .... vk,o, �41 i crina (Hong Kong) -ioo�opo�I Nikicire & Assaidates, Iii iic, �� 203 l!) City of Santa Clarita Transit Development IPIlan uua� Il3r,port IE::xlhiilbiit 5.1.4 Newhall IRanch Il..eelp Newhall Ranch Loop J 1/i r, / r r r �i AM P r +. - /Newhall MRTC Ran' / „ ✓' /T / o s N Legend r Newhall Ranch Loop � / irrr s J e Here v r v F / *N K tl 1 NL Pd 9 y F.r J p tAETI c vf. cEe uses FAO NPS NRcarv, F n (Hang Ka19) x sWt P s B— �na /O'11Qn5nepdMep ton(rbutals arrd lhk �i1.5 YIsarCemrmun ly " + IE::xlhiilbiit 5.1.5 IRecoirninn endatiion 1.0 Cast IE::stiiinate (Operations) d® Option A: Route 7 6.50 73 28 34.1 1,771.47 $76.90 $136,225.79 Would affect interlining Extension with Route 3 Frequency increased by Option B: Routes 1B: 23.50 76 101 127.6 6,633.71 $76.90 $510,132.63 adding approximately 1B 2B trips and one-third more on 2B: 21.25 51 91 77.4 4,025.36 $76.90 $309,549.96 Routes 1 and 2 Assumes 2 vehicles; Option C: Bi- 15 64 113.6 5,905.71 $76.90 $454,149.43 approximately same directional Loop span of service as Routes 1and 2 Assumes service to Stevenson Ranch; cost Option 14.5 62 109.8 5,708.86 $76.90 $439,011.11 would be offset by a Separatea Route reduction in VSH for Routes 5 and 6 Nl ai ci Ire & Assaidates, I Iii ii :; City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation 1 : Ilirmmlpirove/enhance Ibus stolps. Bus stops are an important part of a rider's transit experience. They also serve to increase service awareness. This recommendation would be an ongoing process to keep the City's bus stops an attractive and functional "front door" to the transit service. Ideally, bus stops should be equipped with signage, service information, clear access and loading surfaces, and seating or shelters appropriate to the activity level of the stop. Also important is a connecting sidewalk. Recommendations for bus stop amenities should be based on a combination of bus stop activity/productivity and the availability of appropriate space at the location. The example below illustrates a bus stop with most amenities discussed above, and serves as a goal for future bus stop development, where appropriate. Seating is available, a shelter protects from the elements, and a trash can keeps the site in a cleaner state. 1::x1hiibiit 5.1.6 IBus Stop Airneniitiies EB Magic Mountain & FS Valencia An example of bus stop criteria is provided in Exhibit 5.17. The City should adjust the categories as appropriate to meet its needs, and may wish to add other amenities (such as concrete pads or sidewalks) if appropriate. City of Santa Clarita Transit Development IPIlan uuai Il3r,po rt *Stops with 50 or more daily boardings may require more than one shelter and/or bench. Recommendation 2: Ilirmmlpllennent Ibus/signall Iprioritization alloing Solledad Canyon Road. Riders along the busy Soledad Canyon corridor already typically stop more frequently than if they were driving in a single -occupant vehicle. Furthermore, riders are making better use of the roadway space. Therefore, bus/signal prioritization would move the most amount of people efficiently through the busy corridor. When implemented in conjunction with a limited -stop service along Soledad Canyon, signal prioritization could further reduce travel times between the MRTC and Canyon Country. A reduction in travel time would be perceived as a service improvement. Extcnd Green Light 5—t Q sec IE::xlhiibiit 5.1.8 IBus/SiignA IPiriioiriitiizatiion AC Transit Nilacre & Assari ( IIa u e , III ii c, �� 20 � "°;p City of Santa Clarita Transit Development IPIlan uuai Il3r,port Recommendation 1.3® Bring HyAway service (to LAX) to -the I ccan Re iionall'Tiransiit Center. In recent years, FlyAway bus service to LAX has expanded to six locations. Currently, Van Nuys is the closest location to the Santa Clarita Valley. Extension of FlyAway service to Santa Clarita would provide a convenient travel alternative for SCV residents, as well as a much closer connection for residents of the Antelope Valley or southern Kern County. FlyAway fares may be purchased online or using stored value on TAP. As a result, no ticketing infrastructure would be needed in order to initiate service. Several FlyAway locations utilize existing transit hubs, though one stop is located on the street. The initial service would likely be similar to the FlyAway service provided in Westwood, which offers service on the hour between 8:00 a.m. and 8:00 p.m. We recommend using the Via Princessa rail station as the FlyAway service point. Even if rail service should be transitioned away from this station in the future, it will have the parking necessary for FlyAway customers. Given the MRTC's role as the primary transit hub, introducing FlyAway service there could potentially result in issues with parking. Prior to introducing FlyAway service, we recommend conducting a community -wide survey to quantify demand (in terms of number of potential users as well as service frequency). This question can be included as part of another survey or surveyed on its own. Ideally, the survey would include residents of the Antelope Valley (and possibly Fillmore) as well. If it is determined there is likely sufficient demand to support a FlyAway service to the northern part of the county, then we recommend moving forward with implementation. 1::x1hiibiit 5.1.9 ILAX IFlyAway ILocabons LAX FlyAway Bus 539 City of Santa Clarita 'Firansiit Development IPIlan uuai Il3r,port Recommendation 4: Extend service Tinto I eedhairn Ranch. It is optimal to plan for the new Needham Ranch development before it opens, therefore being able to begin service to the area as soon as possible. Doing so would position public transit as an attractive travel option. Transit staff would need to partner with Planning staff and the developer to time the addition of service into Needham Ranch. This will also enable the identification of stops and placement of bus stop amenities during the development and construction phase. Service type and frequency would be determined based on the type of businesses that locate nearby. A pilot, peak -hour weekday service could link Needham Ranch with the Newhall Station. This will open transit access to Needham Ranch through various local routes, commuter routes, and Metrolink. A few trips in the morning and again in the evening to serve peak travel within the new development and increasing transit options early in the new development. For a roughly 3.5-mile round-trip between Needham Ranch and the Newhall Station (given an average speed of 14 miles per hour), travel time is approximately 15 minutes. Therefore it may be possible to provide 15-minute frequency with a single vehicle. Such frequency would especially be required to make lunch service appealing to and usable by Needham Ranch employees. IE::xhiibiit 5.20 IRecoirninn endadon 1.4 Cost IE::sdirnate (01peiradons) *Cost/VSH based on MV cost per hour for local service, FY 2019120. 540 City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt �..APITAL AND FINANCIAL PLANS City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita Transit Development IPIlan uuai Il3r,port This chapter presents capital requirements and ten-year operating budget projections required to support the recommendations presented within the Operations Plan chapter (Chapter 5). This chapter is composed of four sections — the Capital Improvement Program (Section 6.1) presenting recommendations for improvement and expansion of transit infrastructure, a Capital Plan (Section 6.2) forecasting capital costs, and a Funding Plan (Section 6.3) that identifies the potential and recommended revenue sources and operating expenses expected in the next ten years. CalpiitA Improvement Program The Capital Improvement Program (CIP) presents a framework for the ongoing development of the infrastructure necessary for the efficient provision of public transit service throughout the Santa Clarita Valley and beyond. This element includes an inventory of all vehicles, amenities, and facilities currently in use, as well as a strategy for recurring additional capital resources across the next five years to support service enhancements for Santa Clarita Transit. The CIP is divided into three elements: fleet, bus stops, and facilities. Each plays a critical role in the efficient provision of public transit services. For each element, we first discuss the existing conditions/inventory. We then discuss the actions necessary for future development. The City operates local, commuter, and paratransit services using a mix of fixed route transit, over the road, and paratransit vehicles. The City owns and operates three Metrolink rail stations: Santa Clarita Metrolink Station (SCML), Newhall Metrolink Station (NML), and Via Princessa Metrolink Station (VPMS). Stations are also served by Metrolink and operate as regional Park and Ride lots for local vanpool and carpool groups. The City also owns and operates the McBean Regional Transit Center (MRTC). The center is also served by Antelope Valley Transit Authority and Kern County Transit. The City owns and operates the Transit Maintenance Facility (TMF) which houses Santa Clarita Transit's administration and maintenance functions. City staff and the bus operations and maintenance contractor staff work at this facility to operate transit services. State of Good Repair (SOGR) is a condition in which assets are fit for their intended purpose at full performance. SOGR is measured to optimize the use of assets through proper maintenance and plan ahead for their decline in performance. Useful Life Benchmark (ULB) is the expected lifecycle of a capital asset for a transit provider's operating environment. An asset in need of immediate repair or replacement is scored as one and a new asset with no visible defect is scored as a five. Assets with a score of three or greater is considered "in good repair." City of Santa Clarita Transit Development IPIlan uu:ui Il3r,por IE::xhiibiit 6.1.1. IFTA Transiit IE::coinoinniic IReauiireinneints IModell RIE::JRIM) Scale 5 Excellent New asset; no visible defects 4 Good Some slightly defective/deteriorating component(s) 3 Adequate Some moderately defective/deteriorating component(s) 2 Marginal Increasing number of defective/deteriorated component(s) and maintenanc7needs 1 Poor In need of immediate repair or replacement; may have critically damaged component(s) Fleet IEll irn in't Fleet development is crucial to the continued success of Santa Clarita Transit. The cleanliness and reliability of rolling stock plays a vital role in attracting and retaining customers. While ride -dependent customers may exhibit a greater tolerance for an outdated fleet, "choice riders" expect newer vehicles with more amenities. Given the City owns the transit fleet, maintenance and timing of vehicle replacement is critical to effective resource management and program sustainability. Exhibit 6.1.2 presents detailed information for each vehicle in the Santa Clarita Transit fleet. The fleet is composed of 110 revenue vehicles ranging in size from 23- to 60-foot buses. Thirteen are diesel - powered (DSL), ninety-three compressed natural gas (CNG) and four are gasoline (UNL). Every transit vehicle is fully accessible (ADA-compliant) and most include two wheelchair positions. IE::xlhiibiit 6.1.2 Santa Cllairiita Transit Fleet Il..iist Local Feb-07 11yr, 04mo lilm=1111,011 Chance AH28 28' DSL � 1 II 2007 7 2014 Commuter Feb-04 14yr, 04mo MCI D4500 45' DSL 1 2004 12 2016 Commuter Feb-04 14yr, 04mo MCI D4000 40' DSL 1 2004 12 2016 Local Aug-05 12yr, 10mo Newflyer C40LF 40' CNG 14 2006 12 2018 Paratransit Feb-12 06yr, 04mo Ford E-450 Elkhart 23' UNL 4 2012 7 2019 Local Aug-07 10yr, 02mo Nabi 60 60' CNG 2 2008 12 2020 Local Sep-08 09yr, 09mo Nabi LFW-41 40 CNG 8 2009 12 2021 Commuter Jul-10 07yr, 12mo MCI D4500 45' DSL 4 2011 12 2023 Local Oct-10 07yr, 08mo Newflyer C40LFR 40' CNG 7 2011 12 2023 Paratransit Nov-16 01yr, 07mo Glaval Universal 23' CNG 2 2017 7 2024 Paratransit May-17 01yr, 01mo Glaval Universal 23' CNG 1 2017 7 2024 Local Dec-17 00yr, 06mo Hometown Trolley 35' CNG 1 2018 7 2025 Paratransit Dec-17 00yr, 06mo Glaval Universal 23' CNG 6 2018 7 2025 Paratransit May-18 00yr, 01mo Glaval Universal 23' CNG 5 2018 7 2025 Commuter Jul-13 04yr, 11mo MCI D4500 45' DSL 6 2014 12 2026 Local Mar-14 04yr, 04mo Gillig Low Floor CNG 40' CNG 21 2014 12 2026 Paratransit Dec-18 N/A Glaval Universal 23' CNG 3 2019 7 2026 Paratransit Jan-19 N/A Glaval Universal 23' CNG 1 2019 7 2026 Commuter Feb-16 02yr, 04mo MCI D4500 45' CNG 4 2016 12 2028 Commuter Apr-16 02yr, 03mo MCI D4500 45' CNG 1 2016 12 2028 Commuter Nov-16 01yr, 07mo MCI D4500 45' CNG 5 2017 12 2029 Commuter Jun-17 00yr, 12mo MCI D4500 45' CNG 5 2017 12 2029 Commuter Dec-18 N/A MCI D4500 45' CNG 3 2019 12 2031 Local Jan-19 N/A Gillig Low Floor CNG 40' CNG 41 20191 12 2031 "N 1 ci ci re & A w''iw a bla u es,iw II iic, �� 203 l!!) City of Santa Clarita Transit Development IPIlan uuai Il3r,port The City of Santa Clarita Transit Division is responsible for managing the City's fleet of transit rolling stock. City staff coordinate with the bus operations and maintenance contractor to: develop vehicle and equipment specifications; develop vehicle and equipment replacement schedules; acquire vehicle equipment; and reassign and dispose of vehicles and equipment. An ongoing schedule is used to track current in service vehicles as well as planned or on order vehicle purchases. The City's current guidelines adhere to Federal Transit Administration (FTA) Useful Life Policy. The useful life in years refers to total time in revenue transit service. The minimum useful life for buses, vans, and trolleys is determined by years of service or mileage, whichever occurs first: IE::xlhiibiit 0.1.3 Santa Cllairiita 'Firansiit Useful) ILife IDefiiniitiion As vehicles approach their useful life age, City staff works through the budget and transit forecasting process to identify funding and gain approvals for replacement or refurbishment. The City took delivery of three over -the -road buses in October 2018. These buses replaced older vehicles and brought the performance to 10 percent. Additionally, new rolling stock is on order to replace fourteen of the buses and four of the cutaways that past their useful life. The first set of vehicles was scheduled to be delivered in April 2019 and would bring the "bus" performance measure down. IE::.xlhiibiit 0.1.4 Santa Cllairiita 'Firansiit IFleet Performance Condiitiion ILI) E2 00 ��� AA m o u m -i Ln oo o� r, rn o Lq Ln ai 46 o oo tD oo oo N "o 46 o ol m - m Cd L'i o' tR ri o oo N 46 JJ oo o m m �D Ln 46 N to O0 oo 46 O oo oo oo o o r� Ln 46 o q o o o c� oo oo ti li ID to 46 Ln fm o m m tD tD oo o o o �2 �2 o o o o o ILI ILI -2 cu cu o 2 - U� > -o 2:- -Fo (u =M > m E o > m > m u o I T5 T5 (D 35 City of Santa Clarita Transit Development IPIlan uuai Il3r,port IBus Stop IEll irn nt The Bus Stop Improvement Project (BSIP) does not have a set annual budget. Allocation is based on an as -needed basis determined through an annual review of the bus stop inventory. IFcillitis IEllirnnt Facilities refer to the Transit Maintenance Facility and the four transit stations in the city. These include the Newhall, Santa Clarita, and Via Princessa Metrolink stations, as well as the McBean Regional Transit Center. One -hundred percent of transit facilities have a condition rating of 3 or higher based on the TERM scale. is:xlhiibiit O.:i...B Santa Cllairiita 'Firansiit IFaciilliides Performance Condiitiion The Capital Plan identifies cost projections of expected capital purchases in the next ten -years. The expected fiscal year or replacement for existing vehicles is based on the useful life benchmark the City utilizes. Stations & Facilities, Technology, and Stop Improvements are based on the City's Transit Capital Forecast. The Vista Canyon development entails a future Metrolink and bus transfer station in the city. The construction is anticipated to begin in Fiscal Year 2020. The estimated cost for the Metrolink station is $32,700,000 and the bus transfer station is $5,200,000. The Vista Canyon bus transfer center will operate as a hub for the east side of the city. The future of the Via Princessa rail station remains unknown. 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The first section entails both operating and non -operating revenues. The second section covers operating expenses and transfers to the City. Passenger fares are estimated as stagnant. Ridership is currently declining for Santa Clarita Transit and the vast majority of operators in the United States. Various non -passenger funding sources also directly contribute to the operating revenues. Non -operating revenues come from various local and state programs. Capital Contributions are project -based funding sources which require grant applications for specific projects. Operating expenses cover all costs associated with administering a transit service such as paying employees, the operating contract, or insurance. Projections are based on the Transit Expenditure Forecast. Exhibits 6.3.2 through 6.3.8 include a summary of the baseline Financial Plan as well as the operating cost of one of the recommendations. 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The most recent federal funding source, Fixing America's Surface Transportation (FAST) Act was passed in December 2015. Funding will last until fiscal year 2020. After Moving Ahead for Progress in the 21s' Century (MAP-21) passed, The City has received more consistent formula -based funding. Recent increases of transit funding include Los Angeles County Measure M in 2016 and the California gas tax (SB-1) passed in 2017 to provide additional transportation and transit funding. The following are potential funding sources: IE::xlhiilbiit 6.3.1.0 Santa Cllairiita Transiit llotentiiA IFunding Sources uVMS liffm Makes Federal resources available Projects may include planning activities, to urbanized areas for capital investments in bus -related activities, 5307 — Urbanized Area transportation -related planning. security equipment, and in some cases, Formula - Formula Program Funding goes directly to the local operating assistance. Former Job Access Based Metropolitan Planning Organization and Reverse Commute activities (JARC) are eligible 5339 — Bus and Bus Provides capital assistance for new Facility Program and replacement buses and related All capital projects. Formula -Based equipment and facilities. 5537 — State of Good Provides funding for replacement of Projects must be related to fixed -guideways (rail/BRT) or high -intensity buses using Formula -Based Repair fixed -guideway systems. high -occupancy vehicle lanes. 5324 — Emergency Assists States and public Both capital and operations expenditures. Discretionary — Relief transportation systems with Expenses must not be covered by FEMA. FTA emergency -related expenses. 55 percent is for projects designed to meet the transit needs of seniors and individuals 5310 — Enhanced A combination of SAFETEA-LU with disabilities when public transportation Mobility of Seniors and Sections 5310 and 5317. Intended is insufficient, inappropriate, or Formula -Based Individuals with to increase the mobility of seniors unavailable. Remaining 45 percent is for Disablities and persons with disabilities projects that exceed ADA requirements or projects that decrease reliance on paratransit services. Local match required. Appropriates sales tax revenue to cities for developing or improving Operations funding specific to fixed -route Proposition A— Local public transit. Funds are allocated service, paratransit service, Transportation Formula -Based based upon applicant's percentage Demand Management, and fare subsidies. of Los Angeles County residents. Also referred to as State Transit Any project historically associated with bus Assistance (STA). Allocates 50 capital and operation expenditures. Proposition A — percent of the State's Public LACMTA has the discretion to allocate Discretionary — Discretionary Transportation Account's gasoline funding to any project or operating expense LACMTA tax revenue for public transportation. it sees as necessary. Part of Local Proposition C. Grants Transit Service funding for fixed -route bus service Projects providing new service to congested Discretionary — Expansion (TSE) in LA Metro -designated "congested areas of Los Angeles County. LCAMTA areas." Nikore & A w''iwai dla u es,iw II iic, �� 20 P" City of Santa Clarita Transit Development IPIlan uua� Il3r,port a. Bus stops must be in non -Metro areas. Bus Stop Improvement Part of Local Proposition C. Provides Funds are intended to be used after all Discretionary Program (BSIP) capital for bus stop improvements. other capital resources have been — LCAMTA exhausted. Part of Local Proposition C. Provides Municipal Operators funding for transit -dependent Formula - Service Improvement County residents. Funding is Both capital and operations expenditures. Based Program (MOSIP) allocated by LACMTA, and includes a built-in 3-percent annual increase. Measure R A county -wide %-cent sales tax for Both capital and operations expenditures. Formula - transportation -related projects. Based Capital or operations projects relating to A funding source for State and local public transit improvements, HOV lanes, governments to help meet Clean Air fringe parking facilities, shared -ride Congestion Mitigation Act requirements. Funding is services, bicycle/pedestrian facilities, Discretionary and Air Quality (CMAQ) distributed to LACMTA via the State employer -based transportation — Caltrans Highway Account. management plans, and traffic flow improvement programs. Projects may include payments to A separate local transportation fund contractors for providing public that can be used for public transportation services, vehicle and shelter Transit Development transportation, passenger rail procurement, rail operations and capital Formula - Act (TDA) Article 8 service operations, and improvements, and project relating to Based pedestrian/bicycle facilities. pedestrian/bicycle facilities. If there are not Funding is derived from a % cent unmet transit needs requiring state-wide sales tax. expenditures, funding can be used for local street and road maintenance. A county -wide %-cent sales tax in Measure M addition to Measure R for transportation -related projects. City of Santa Clarita Transit Development IPlain I iu A II uR~;eft IIiermrt THER RANSPORTATIO ONSIDERATIONI City of Santa Clarita Transit Development IMain I iu A II uR~;eft IIiermrt Page intentionally blank City of Santa Clarita Transit Development IPIlan uuai Il3epor WI FlIff"WI, III California (High Speed IR ill During the preparation of this report, there have been uncertainties raised by both the state and federal governments which will likely not resolve prior to completion of this project. The City will determine potential connectivity/service levels between transit and rail at a future time. San Ft aoeisco Sari )ose Gilroy Phase 1 Phase 2 o station IE::xhiibiit B.:f...:f.. Calliifoirniia i-fiigh-Speed Rail Statewide Systern II`Vflalp Sacramento Stockton 3 Modesto Merced Madera Fresno Kings/Tulare Bakersfield Sari, Bernardino Rmbank 01 0 Los An tiles , rtrveqs¢de 55 San Diego Q California High -Speed Rail Authority (extent indicator added) Nilalc 1"e & a sst;aiq tt qws, I I iic, �� 82&1tl,',p City of Santa Cla rita 'Firainsift Development IPlain � ii ii a � Il3r,po rt 0 Exhibift 7.1.2 Calffoiriniia F-figh.-Speed Rail Palmdale to IBuirlbank IMalp Refined SR14 has been Identified as the State% Prefer" Aftenmadve LOSANGELES COUNTY 0 IRIPANK fables NOVEMOM2010 California High -Speed Rail Authority Nilacre & Assaidates, III iic, �� 203 l!) City of Santa Clarita Transit Development IPIlan uuai Il3r,por According to the Palmdale to Burbank Project Section Update from September 2018, the Palmdale to Burbank section is currently under environmental review. The preferred alternative was decided in advance of the draft environmental documents as encouraged under Federal NEPA. After staff recommendations are presented, the High Speed Rail governing board will direct how to proceed. After direction from the Board, staff will prepare the Draft EIR/EIS. Kern Route 1.30 In April 2019, Kern Transit inaugurated its Route 130, connecting Bakersfield, Grapevine, and Frazier Park with Santa Clarita. There was previously no direct public transportation connection between Bakersfield and Santa Clarita. Options included Amtrak Thruway buses which requires a train ticket, using Metrolink's Antelope Valley Line to connect with Kern Transit Route 100, or private bus services. IE::xlhiibiit 7.2.1. Kerrn IRoute 1.30 Santa Cllairiita IE::xtensiion Sonlo 01arits Metrailllm°oilk Stalloin From here, carried lei In "Re. c �y SANTA b R 'A Kern Transit Pace Blike Share Pace bikes, the bike share brand from Zagster, is operating a pilot program with the City of Santa Clarita to implement a docked bike -sharing program in Santa Clarita. While dock -less scooter and bike -share companies cannot operate within city limits, this pilot project will assess a bike -sharing service that keeps bikes from being abandoned by only ending rides when locked in one of the following twelve docked locations: • Camp Plenty Trailhead, • Iron Horse Trailhead, • Old Town Newhall Library, • Promenade Trailhead, • Valencia Heritage Park, 557 • Jan Heidt Newhall Metrolink Station, • McBean Regional Transit Center, • Santa Clarita Metrolink Station, 4111111 "N 1 r li r li re & A w''iwai dla u r s,iw II iic, �� 20 � "'� 0 City of Santa Clarita Transit Development IPIlan uuai Il3r,po rt • Hyatt Regency Valencia, • Holiday Inn Express, • Citrus Street/Valencia Boulevard Bus Stop, and • South Fork Trailhead. McBean Regional Transit Center Newhall Transit Center is:xlhiibiit 7.3.1. Santa Cllairiita {pace IBiike Slhaire Santa Clarita Metrolink Station Newhall Transit Center — locking mechanism To unlock a bike, a rider uses the Pace application to secure payment, find a bike, and unlock it. To complete the trip a rider must dock the bike to rack and complete the trip with the application. Riders are billed at the end of each ride. Rates during the pilot are one -dollar per half hour. Students can receive discounts and Santa Clarita residents may use the code "RIDESC" for a two -dollar credit on the first ride. II..os Angeles County Tr ills In December 2018, the Los Angeles County Board of Supervisors adopted the second phase of the Santa 558 Susana Master Plan. The network will expand by up to 57.8 miles to the existing 9.7 miles of trails. The planning process included the interaction of 62 public agencies, community groups, and non-profit organizations. The Plan acts as a framework for implementing new multi -use trails improve connectivity, Niil(li(Ii"e & a ssai(at(ws, IIiic, �� 20 "'p �,IIIIIII City of Santa Clarita Transit Development IPIlan uuai Ilr3d,port and recommend improvements on existing trails. The goal of the Plan is to accommodate population growth of the Santa Clarita Valley through 2035. The multi -use trails will include equestrian, hiking, and mountain -biking in a 22-square-mile area located in the scenic Santa Susana Mountains in the Stevenson Ranch community. The adopted Plan removes the proposed trails in proximity to the Santa Susana Field Lab due to health concerns and ongoing cleanup activities. IE::xlhiibiit 7.4.1. (Los Angeles County (Phase -(III Tiraiill INetwork Malp .., � y"P';Ung r. mI Trs"rs # Maass SWIS ArOJI, y, ix rr� C DQq%ty if," Count ud y7teldTiu80idCiII$, OWS'NJO 11,'udy krea 411M, RmrMol'kho,'VAUrry'Ir l Other r4wrW1,11 TrUs EQU a U 'Win 9' ; air Th 4 tiy. I rTrn c4 the Valba y 2I)XIa "Trranise acl a yNwagm, 4y Nvw a°sfd.i;'o.isod UaO k ubid ar4seM n 'd r'w County of Los Angeles Department of Parks and Recreation Niladlire & J w''iwaid ll 4ud s,iw II iic, �� 20 �"I City of Santa Clarita Transit Development IPlain uua� Il3r,port This page intentionally blank. City of Santa Clarita Transit Development IPlain nnxn��e� City of Santa Clarita Transit Development IMain Page intentionally blank City of Santa Clarita Transit Development IPIlan uuai Il3r,irort Provided electronically. City of Santa Clarita Transit Development IPlain uua� Il3r,port This page intentionally blank. City of Santa Clarita Transit Development IPlain Appendix A: Survey Instruments ................................................. A - 1 COMMUNITY SURVEY INSTRUMENT............................................................................. A-1 ONBOARD SURVEY INSTRUMENT................................................................................. A-2 COMMUTER SURVEY INSTRUMENT............................................................................... A-3 DIAL -A -RIDE SURVEYINSTRUMENT................................................................................ A-4 SUPPLEMENTAL SCHOOL DAY SURVEY INSTRUMENT.................................................... A-6 Appendix B: Survey Frequencies .................................................. B -1 COMMUNITY SURVEY FREQUENCIES............................................................................. B-1 ONBOARD SURVEY FREQUENCIES................................................................................. B-35 COMMUTER SURVEY FREQUENCIES.............................................................................. B-69 DIAL -A -RIDE SURVEY FREQUENCIES.............................................................................. B-88 SUPPLEMENTAL SCHOOL DAY SURVEY FREQUENCIES.................................................... B-102 City of Santa Clarita 'Firainsift Development IPlain �3e port A, [:l p e i ii <1 !!< INN ExhibitA.I. CoirnirnuiniitySuirveylIinstiruinneint City of Santa Cla rita Community Transportation Survey 1. What are the cross -streets nearest to your home? Cross -streets: and 2. What is your homezip code? 3. How long have you lived in the Santa Clarke Valley? 0 Less than one year 0 3-5 years 0 1-2 years 0 6 years or more 4. Have you used Santa Clarita Transit in the past 90 days? El Yes 4 CONTINUE TO SECTION 2 (QUESTION 5) El No 4 SKIP TO SECTION 3 (QUESTION 10) 5. Which Santa Clarke Transit services do you use? (check all that apply) 0 Local fixed routes 0 Dial -A -Ride 0 Commuter bus service 0 Other: 6. How marry one-way trips do you make on Santa Clarita Transit in a typical week? 0 Less than two trips/week El 6-8 trips/week El 2-5 trips/week 11 10 or more trips/weelk 7. Is there a service improvement which wound encourage you to use Santa Clarke Transit more often? (check all that apply) D Increase frequency 0 Later service 11 Earlier service El Better customer service 0 Newer/cleaner buses El Lower fares 0 Easier-to-obtafnservfce Information 0 Nothing • Serve new/different areas (specify): • Other (specify): & If a fare increase was needed to implement your preferred service improvement, would you be willing to pay...? 0 25 cents more 11 $1.00 more 0 50 cents more 0 Wouldn't support any fare increase 9. is there a change in your personal circumstances which would encourage you to use Santa Clarke Transit more often? (check allthat apply) 0 Loss of personal car 0 New job location 0 Change in income El Bus stop closer to my home El Higher gas prices 11 Nothing 0 I'm not sure SKIP TO SECTION 4 (QUESTION 11) 10. Is there a service improvement or change in your personal circumstances which would encourage you to use Santa Clarita Transit? (check all that apply) El Increase frequency El Later service 0 Earlier service [I Better customer service 0 Newer/cleaner buses D Lower fares 0 Easier -to -obtain service Information 0 Loss of personal car El Niew job location 0 Change in Income D Higher gas prices D Bus stop closer to my home 0 Nothing D I'm not sure • Serve new/different areas (specify) • Other (specify): CONTINUE TO SECTION 4 (QUESTION 11) 11, IDo other members of your household ride Santa Clarita Transit? IE3 Yes 0 No a, if yes, who in your household rides? (check all that apply) 0 Otheradiults 0 Seniors 0 Youth b. if yes, which services do they use? (check all that apply) 11 Local fixed routes El Dial -A -Ride El Commuter bus service L1 Supplemental school day service 12. Do you feel Santa Clarita Transit provWes a valuable service to the community? F1 Yes 11 No ❑Unsure/no opinion 13, Please rate Park & Ride availability in the Santa Clarke Valley, El Excellent 1:1 Good 11 Fair El Poor Ell Noopfnion 14. What is your primary mode of transportation within the Santa Clarita Valley? 11 Walk/bicycle El Drive alone 12 Carpool/vanpocl 0 Ridesharing service (e.g., Ube r/Lyft) 0 Public transit (specify): 7 Other (speoffy): 15. Are you employed in the Santa Clarke Valley? 0 Yes 1:1 No 16. Do you attend school in the Santa Clarita Valley? IED Yes 0 No 17. IDo you have a valid driver license? IE2 Yes 111 No 19. IHow many working vehicles are available to members of your household? E3 None 01 0 2 0 3 0 4 or more 19, What year were you born? 0 Decline to state 20. Do you speak a language other than English at home? 0 Yes 4 What language? 17 No 21. Are you? 11 Male 0 Female El Decline to state 22. What was your total household income in 2017? 0 Under $15,000 0 $50,0001-$74,999 0 $15,000 - $24,999 [1 $75,000 - 599,999 El $25,000 - $34,999 0 More than $100,000 0 $35,000 - $49,999 Ll Decline to state 23. Do you represent an employer in the Santa Clarita Valley, either as an owner, manager, or employee? Tell us the name of your business or employer and let us know about the transportation needs of your workforce. Thank you for your participation) If you would like to be entered into a drawing for one of multiple $25 VISA gift cards, Please provide the following contact information. All information vidil be kept confidential. Name. I Phone oremail: I \1 o o ii, e 81 A s s o c l a t es, III ii c, �� 20 � "I A 1 City of Santa Clarita Transit Development IPlain Exhibift A.2 Dirilboard Survey Instrument For afficial use only., Day., M 7 W Th F So Su Date: ..................................... Fi me: ....................... AMIPM Snrs'11 , CIARNA 1. What route are you riding right row? 71 Route 1 rl Routes 71 Route 14 71 Route 2 Cl Route 6 7.1 Route 501 77 Route 3 M Route 7 1 Route 502 0 louteit 0 Route 12 2. Where did you board THISbus? Santa Clarita Transit 2031.8 Rider Survey Landmark AND/on Cross streets & 3, How did you get to the bus stop where you boarded THIS bus? * Walked/whealchair - r, - di'l-'. ic * Bike/skateboard �h t. t.p? 73 Drove - � H.— ril,,Idil ri Dropp doff by friend/gamilytry r, Uber/Lyft/Taxi _r ion 71 Transferred from another bus or train (specify): r'l Other: 4. Where will you get aff THIS bus? Landmark Cross streets AND/OR 5, How will you get to your destination from the bus stop where you will get off THIS bus? 0 walk/wheelchair 71 Bike/skateboard n Clive 0 Picked up by frrendl .-Y I. .0 V 111. l,h 7.3 Jiber/LvIt/Taxi y,,,,r d,.,thl .............. I Transfer toanother bus or tra In (specify}: 0 Other: 6. What is the primary purpose for thistrip? (DO NOT indicate HOME; 9 you are going home, please sell option that mostclasely matches the place you just left) 73 Work 71 Recreation/racial 71 school rl Healthcare 0 Shopping/errands 0 Other(sil Example of GNE•WAYTRIP: Origin AAAl Gel MO-M OF' All 7f .1. WAL ------------------------------------ hkite. Your trip may look differel V 7. HOW Many Santa Clarita Transit buses findurfing this one) will you use to make THIS me -way trip? 0 1 (this bus wily) 0 2 or more a. If you use more than one Santa Clarita Transit bus, hour long do you typically wait between buses? I Lessilhda IQ minutes 1 30-60 inhul 71 10-26 minutes 71 More than I hour 73 201-30 minutes b. Which routes are you typically transferring between (for example, Route I and Route 14 Northbound)? 8. How did you pay far this trip? 7.1 Cash fare, C1 iMeragency transfer n Stated value on TAP 0 EZ transit pass 0 Day pass 11 Metrolinkticket/pass 71 Monthly Pass 71 Acce5sSe"l 71 Taken Transit Apo 71 l did not pay a fare 9, what TYPE of fare did you use on this trip? m Tull fare ri Redured (rREF) fare (senior or Disabled) 10. How many one -my tripsdo you make on Santa Clarita Transit in a typical week? 71 Less than two trips/week 71 6-8 trips/week 0 2-5 trips/week 13 10 car more trips/week 11. If Santa Chintz Transit were not available, how would you have made this trip? 73 Walked 7.3 TaxiltJoer/tyft n Biked 71 1 would not have been able to 0 Driven rnyself make this trip I Carpooled or rode with 7.1 Other (spedfv): someone else rl Pa ratransit of Dial -A -Ride 12- Please rate Santa Clarita Transit on the following attributes V.1cid.—din.. U L, oa000l 11 Is there a location not currently served by Santa Clarita Transit that you would Went be served? C1 No el Yes— where? 14. Have you ever used Token Transit to pay your fare? rl Yes n No 15. Have you ever used the Santa Clarita Transit appito see malthre, bus arrival information or plan your trip? 0 Yes 0 No It, Where do you typically get SCT information? (check all that apply) 0 Printed brochure 0 Call center 71 Welc5tte Qwww,santaclaritatrainsit,com) 73 Socrial media • onboard bus (screens/notices) 73 Smartimone app • [inboard bus (driver/other passengers) 0 word of mouth 7.3 City text nipssage5/eb lasts 71 Other (5pecgv): 71 Bus 5top/transitcenter 17, Whatyear were you born? 7.1 Decline to state I& What is your race/ethnicity? (check all that apply) 71 Asian 71 Native American/Alaska Native 71 Black/African American 7.1 Native Hawairan/Facflc Islander 0 Cauca's sin/White 0 Decinetostate rl Hispanic/1-atino rl other(specify): 131. How well! do you speak English? rl V" well lcu. Wt., thog.hpl — 1pa.k.. 71 Well YvAr h-0 lchvik and thst Appl rl Not well l 13 1plfi 0 Tpbg ❑ NoLaliall chl— rol xbl, ❑ Declinetastale ❑ w n rl 2(K How many people live in your household?_ 21. What is your approximate household income? 71 Under $15,000 7.1 $50,000 - $7,l 71 $15,0100 - $24,999 71 $75,01010 - $99,999 0 $25,01010 - $34,999 M More than $1U0,01010 0 $35,0010-$49,999 0 Declinetostale 22. Do you have a valid driver license? 71 Yes 0 No 23. How many working Motor vehicles are available to members of your household? 71 None `1 1 71 2 71 3 `1 4 or more 24. Are you? LJ Male LJ Fentaki 0 Dechrie to state 25,- Is there anything else you would like to ran us to help se, Improve our service or better meet your transportation needs? Thank you for your Participation! If you would like to be entered into a drawing for me of multiple $25 VISA gift cards, please provide the following contact informatiop. An information will be kept ronfidentiot. A 2 Name: Phone or el \1 o o ii, le & A s s o c II a t le s, III ii c, 2 0 City of Santa Clarita Til IDevellopilPlain I�3e port A,[:wdap,Nu<1II 1. Where did you board the bus for this trip? Cross -streets: _ and Landmark: IE::xlhibift A.3 Comil Survey Instrument Santa Clarita Transit Commuter Bus Survey 2. Where will you exitthe bus for thistrip? Cross -streets: _ and Landmark: 3. How did you travel to the location where you boarded this bus 6. How many days did you ride Santa Clarita Transit's commuter ❑ 1. Walked ❑ 2. Drove ❑ 3. Dropped off ❑ 4. Biked bus service in the past week'. ❑ 5. Other ❑ 1. Less than one day ❑ 3. 3-4 days 3a. Ifyou indicated "Drove," where did you park? ❑ 2. 1-2 days ❑ 4. Five days ❑ 1. Princessa Metrolink Station ❑ 2. Newhall Metrolink Station 7. How long have you been a Santa Clarita Transit commuter bus ❑ 3. Santa Clarita Metrolink Station customer? ❑ 4. McBean Transit Center ❑ 1. Less than 1 year ❑ 3. 2-5 years ❑ 5. Park & Ride (specify): ❑ 2. 1-2 years ❑ 4. Over five years ❑ 6. Other: (specify) 8. If Santa Clarita Transit's commuter bus service was not 4. How will you travel to your final destination once you leave this available, how would you travel to today's destination? bus? ❑ 1. Drive alone ❑ 2. Would not make trip ❑ 1. Walk more than 5 minutes ❑ 2. Walk less than 5 minutes ❑ 3. Rideshare (car/vanpool) ❑ 4. Rail ❑ 3. Transfer to another bus/train ❑ 5. Friend/family ❑ 6. Other: (specify) 4a. Ifyou make a transfer please specify: Where: _ 9. What is the primary purpose for your trip today? Service/Operator (For example, LA Metro or Metrolink). ❑ 1. Work ❑ 2.Access healthcare ❑ 3. Recreation ❑ 4. School ❑ 5. Other: (specify) ❑ 4. Bike to destination 4b. Is this bike share bike? 10. How did you pay for this trip? (select only one) ❑ 1. Yes o 2. No ❑ 1. Cash ❑ 2. TAP Cash ❑ 3. Monthly pass ❑ 5. Other: (specify) ❑ 4. EZ Tra nsit pass ❑ 5. Metrolinkticket/pass ❑ 6. Interagency/ Metro to Muni Transfer 5. Is your afternoon boarding location the same as where you wil exit the bus this morning? o 1. Yes ❑ 2. No 10a. If pass was purchased by you, where did you purchase the pass: 5a. If no, please specify the boarding location for your return trip ❑ 1. Online ❑ 2. Santa Clarita City Hall ❑ 3. Mail Cross -streets: _ and _ ❑ 4. Santa Clarita Transit Office ❑ 5. Local Library or community center Landmark: _ ❑ 6. Other: (specify) 11. Please indicate your satisfaction with Santa Clarita Transit's commuter bus service characteristics by checkingthe appropriate box Excellent Good Fair Poor A Overa 11 satisfaction B Ava ila bilityof Nearby Parking C On time performance D Availabilityofonboard seating E Costofbus travel F Safetyonboard G Vehicle cleanliness Additional Comments/Concerns: 12. What service change would encourage you to use the service more often? (select only one ❑ 1. Increase frequency ❑ 2. Later service ❑ 3. Serve new/different areas (specify) ❑ 4. Lower fares ❑ 5. Earlier service ❑ 6. Newer/cleaner buses ❑ 7. Nothing 13. Ifapplicable, which online resource do you use mostto receive news and information about Santa Clarita Transit services ❑ 1. Vehicle Tracking/Bus Arrival (Santa Clarita Transit website) ❑ 2. Social media (specify) ❑ 3. Other (specify) ❑ 4. 1 do not use online resources to receive information ontransit services 14. Doyou use the luggage compartments (located on the side ofthe commuter buses)? If so, what items doyou store in these compartments (e.g. luggage, bicycles, etc.)? ❑ 1. Yes: (specify) ❑ 2. No ❑ 3. Was not aware of this feature 15. Doyou have avalid driver license? 16. Did you have a car availableto makethistrip? ❑1. Yes ❑2. No ❑1. Yes o2. No 17. What isyour age? 18. Do you speak a language other than English at home?: ❑ 1. Younger than 18 ❑ 2. 18-30 ❑ 3. 31-40 ❑ 1. Yes o 2. No ❑ 4. 41-50 ❑ 5. 51-59 ❑ 6. 60+ 18a. If yes specify:_ 19. Are you?: ❑ 1. Male ❑ 2. Female 20. What was you total household income in 2017? ❑ 1. Under $15,000 ❑ 3. $25,000-$34,999 ❑ 5. $45,000-$54,999 ❑ 2. $15,000-$24,999 ❑ 4. $35,000-$44,999 ❑ 6. $55,000 or more A .., 3 "ltlitlilre & Assaidates, IIIiic, �� 20U'l City of Santa Clarita Transit Development IPlain IE::xhibiiit A.4 If.)iiall-A-IEliide Suirvey Ilinstiruinneint 0,0 Dial-A-Ride/Access SANJA CL ARI'�CA `d''RANSI'I' 2018 Customer Survey Please answer the following questions regarding your use of and satisfaction with the Dial-A- Ride/Access service. All surveys completed and returned before June 8, 2018 will be entered into a random drawing for a $50 VISA gift card. Return your completed survey in the enclosed pre -paid envelope. 1. In which community do you currently reside? O Canyon Country ❑ Castaic Newhall ❑ Saugus ❑ Stevenson Ranch ❑ Valencia ❑Val Verde ❑ Other: 2. 'Which service are you registered with? ❑ Dial -A -Ride ❑ Access "I Both ❑ Not sure 3. Which of the following do you use most frequently? ❑ Dial -A -Ride ❑ Access ❑ Not sure 4. Have you ridden the City of Santa Clarita's Dial-A-Ride/Access service in the past 90 days? ❑Yes ❑ No S. How often do you use the Santa Clarita Dial-A-Rfde/Access service? ❑ Less than once weekly ❑ 1-2 times per week ❑ 3-4 times per week ❑ S or more times per week 5. Please indicate your satisfaction with the fallowing Santa Clarita Dial-A-Ride/Access service characteristics by checking the appropriate box.. -Excellent.... ....Fair Good .....Poor_ On -time ❑ ❑ ❑ 171 performance Customer service: Office/dispatch Customer ❑ ❑ ❑ ❑ service: Drivers Ease of making ❑ ❑ ❑ ❑ reservations Dependability ❑ ❑ ❑ ❑ Cost ❑ ❑ ❑ ❑ Service overall ❑ ❑ ❑ ❑ 7. What is your most common travel destination when using the Santa Clarita Diall-A-Ride/Access service? ❑ Doctor's office ❑ Work Shopping ❑ Senior Center ❑ School ❑ Other:. 8. What is your main reason for using the City's Dial -A- Ride/Access service? ❑ No or limited access to personal vehicle ❑ Don't drive/No longer drive ❑ Other transportation services are too expensive (i.e., taxi) ❑ Other; 9. How do you usually pay for your Dial-A- Rfde/Access trip'?' ❑ Cash ❑ TAP cash 171 TAP Punch ticket ❑ Access coupon (purchased at Senior Center) 10. Regarding your most recent Dial-A- Ride/Access trip: If the Santa Clarita Dial_ A-Ride/Access service had not been available, how would you have made that trip? (Select only one) ❑ Ride with family member or friend ❑ Santa Clarita Transit fixed -route bus ❑ Other public transit services ❑ Social service organization ❑ Taxi/Uber/Lyft 13 Private shuttle ❑ Walk ❑ Bicycle ❑ Carpool/Vanpool ❑ l would not have been abie to make trip. Continued on back \1 o o ii, e & Aw''iwo c II ales, IIIiic, �� 2i`I A .,. 4 City of Santa Clarita Transit Development IPIlan 11. Have you ridden Santa Clarita Transit's local fixed -route bus within the past 90 days? 0 Yes 173 No Ila, If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? 0 Increase frequency 0 Later service (as late as: 0 Earlier service (as early as:_) 13 Closer to my house (Cross streets: 0 Easier -to -obtain service information OTravel training (classes to learn to use local fixed -route bus service) 71 Nothing would encourage me 71 Serve new/different areas (specify: 12. When calling to place your Dial-A- Ride/Access trip request, are you able to promptly reach a Customer Service Representative? 0 Yes CJ No 13. Do you frequently travel outside the Santa Clarita Valley? 0 Yes 0 No, 13a. If Yes, how do you typically make that trip? OMetro,link 7.1 Access services OlDrive Micle with friend/family 71ITaxi/Uber/Lyft (730ther: 13b. How often do you make that trip? OOnce per month 7112-3 times per month 711-2 tirrnes per week 0 3-4 tlimes per week 14. What is your age category? 17.1 Younger than 18 0 4 1- 50 0 18-30 0 51-59 71 31-40 7160 or older 17711 Decline to state 15. Do you speak a language other than English at home? 173 Yes 13 No 15a. If Yes, specify: 16. How do you identify? 0 Male M Female C71 Non -binary 17711 Decline to state 17. What was your total household Income last year? 13 Under$15,000 0 $35,000-$44,999 0 $15,000-$24,999 0$45,000-$54,999 • $25,000-$34,999 71 $55,000 or more 0 Decline to state 18. Whiich of the following do you have access to? (Check all that apply) 0 Internet 173 E-mail 173 Smartphone (i.e., iPhone, Droid, etc.) 173 Text messaging THANK YOUI Youir participation, is appreciated! To be entered to win a $50 VISA gift card in our random drawing, please provide your contact information. All responses will be kept confidential. Name: Phone/Email: N/Il o o ii, e & A s s o c II au es, III ii c, �� 20 � `,� A 5 City of Santa Clarita Transit Development IPlain IE::xlhibift A.5 Su. ppllelrnelritA SClhod IDay Survey Instrument FOR OFFICIAL USE ONLY DATE TIME ROUTE 2018 Santa Clarita Transit Supplemental School Day Route Snav N'I rn Ct narrA Rider Survey 'TRANSIT 1. What school are you going to or coming from? O Arroyo Seco Jr. High ❑ Canyon High O La Mesa Jr. High ❑ Golden Valley High O Placerita Jr. High ❑ Hart High O Rancho Pico Jr. High ❑ Saugus High O Rio Norte Jr. High ❑ Valencia High O Sierra Vista Jr. High ❑ West Ranch High O Bowman High ❑ Other 2. How did you pay for this trip? O Cash ❑ Token Transit App O Stored value on TAP ❑ Other O Monthly pass 3. How often do you ride the bus to or from school in atypical week? O Less than one day/week ❑ 3-4 days/week O 1-2 days/week ❑ 5 days/week 4. Please rate the bus route on the following attributes. No Excellent Good Fair Poor opinion Availability of ❑ ❑ ❑ ❑ ❑ seating Price/cost ❑ ❑ ❑ ❑ ❑ Vehicle condition ❑ ❑ ❑ ❑ ❑ Safety onboard ❑ ❑ ❑ ❑ ❑ Overall ❑ ❑ ❑ ❑ ❑ satisfaction 5. Do you ride Santa Clarita Transit to go places other than school? If yes, where do you go? (For example: library, friend's house, skate park, soccer practice, etc.) O No ❑ Yes: where? 6. What grade are you in? O 7th Grade ❑ 10th Grade ❑ Not a student O 8th Grade ❑ 11th Grade O 9th Grade ❑ 12th Grade 7. What is your race/ethnicity? (check all that apply) O Asian ❑ Native American/Alaska Native O Black/African ❑ Native Hawaiian or Pacific American Islander 8. O Caucasian/White ❑ Declinetostate O Hispanic/Latino ❑ Other: What language(s) are spoken in your home? (check all that apply) O English ❑ Declinetostate O Spanish ❑ Other 9. Do you have a valid driver license? 71 Yes ❑ No A .., 6 City of Santa Clarita Transit Development Plain B. Survey Frequencies li::xlhibiit B.I.1Community Survey IFirequenciies Please select your preferred Language. Frequency Percent Valid Percent Cumulative Percent Valid English 1496 97.4 97.5 97.5 Spanish 38 2.5 2.5 100.0 Total 1534 99.9 100.0 Missing System 2 0.1 Total 1536 100.0 How long have you lived in the Santa Clarita Valley? Frequency Percent Valid Percent Cumulative Percent Valid Less than one year 138 9.0 9.9 9.9 1-2 years 96 6.3 6.9 16.8 3-5 years 182 11.8 13.0 29.8 6 years or more 979 63.7 70.2 100.0 Total 1395 90.8 100.0 Missing System 141 9.2 Total 1536 100.0 City of Santa Clarita Transit Development Plain What is your home zip code? Frequency Percent Valid Percent Valid 18 1.2 1.2 91350 - Agua Dulce/Sau us 215 14.0 14.0 91355 - Valencia/Castaic 203 13.2 13.2 91321 - Newhall 195 12.7 12.7 91351 - Canyon Country 172 11.2 11.2 91387 - Canyon Country 169 11.0 11.0 91354 - Valencia/Saugus 140 9.1 9.1 91384 - Castaic/Val Verde 108 7.0 7.0 91381 - Stevenson Ranch 98 6.4 6.4 91390 - Agua Dulce/ Canyon Country 77 5.0 5.0 93510 - Acton 18 1.2 1.2 91342 - Sylmar 14 0.9 0.9 91344 - Granada Hills 11 0.7 0.7 91325 - Northridge 7 0.5 0.5 91352 - Sun Valley 6 0.4 0.4 91357 - Tarzana 6 0.4 0.4 91331 - Pacoima 5 0.3 0.3 91345 - Mission Hills 5 0.3 0.3 93550 - Palmdale 5 0.3 0.3 93225 - Fraizer Park 4 0.3 0.3 93552 - Palmdale 4 0.3 0.3 93551 - Palmdale 3 0.2 0.2 90059 - Los Angeles 2 0.1 0.1 91326 - Porter Ranch 2 0.1 0.1 91335 - Reseda 2 0.1 0.1 91343 - North Hills 2 0.1 0.1 91605 - North Hollywood 2 0.1 0.1 93534 - Lancaster 2 0.1 0.1 93536 - Lancaster 2 0.1 0.1 90010 1 0.1 0.1 90012 1 0.1 0.1 90024 1 0.1 0.1 MI City of Santa Clarita Transit Development IPlain 90025 1 0.1 0.1 90026 1 0.1 0.1 90034 1 0.1 0.1 90044 1 0.1 0.1 90249 1 0.1 0.1 91001 1 0.1 0.1 91007 1 0.1 0.1 91011 1 0.1 0.1 91042 1 0.1 0.1 91304 1 0.1 0.1 91307 1 0.1 0.1 91311 1 0.1 0.1 91324 1 0.1 0.1 91327 1 0.1 0.1 91340 1 0.1 0.1 91356 1 0.1 0.1 91367 1 0.1 0.1 91401 1 0.1 0.1 91402 1 0.1 0.1 91405 1 0.1 0.1 91406 1 0.1 0.1 91505 1 0.1 0.1 91554 1 0.1 0.1 91601 1 0.1 0.1 91606 1 0.1 0.1 91737 1 0.1 0.1 91754 1 0.1 0.1 91766 1 0.1 0.1 93015 1 0.1 0.1 93030 1 0.1 0.1 93060 1 0.1 0.1 93063 1 0.1 0.1 93222 1 0.1 0.1 93543 1 0.1 0.1 94279 1 0.1 0.1 95125 1 0.1 0.1 City of Santa Clarita Transit Development Plain 77 Total 1536 1 100.0 100.0 Have you used Santa Clarita Transit in the past 90 days? Frequency Percent Valid Percent Cumulative Percent Valid Yes 508 33.1 33.1 33.1 No 1028 66.9 66.9 100.0 Total 1536 100.0 100.0 Riders: Which Santa Clarita Transit services do you use? Frequency Percent Valid Percent Valid Local fixed routes 280 55.1 55.1 % Commuter bus service 181 35.6 35.6% Dial -A -Ride 34 6.7 6.7% Other 11 4.9 2.2% Total 508 100.0% Riders: Which Santa Clarita Transit services do you use? Other: Frequency Percent Valid Percent Valid 497 97.8 97.8 Access 3 0.6 0.6 Metrolink 8 1.6 1.6 Total 508 100.0 100.0 City of Santa Clarita Transit Development Plain Riders: How many one-way trips do you make on Santa Clarita Transit in a typical week? Frequency Percent Valid Percent Valid Less than two trips/week 172 33.9 34.3% 2-5 trips/week 165 32.5 32.9% 6-8 trips/week 90 17.7 17.9% 10 or more trips/week 75 14.8 14.9% Total 502 98.8 100.0% Missing System 6 1.2 Total 508 100.0 Riders: Is there a service improvement which would encourage you to use Santa Clarita Transit more often? Frequency Percent Valid Increase frequency 251 49.4 Earlier service 102 20.1 Newer/cleaner buses 80 15.7 Easier -to -obtain service information 104 20.5 Later service 150 29.5 Better customer service 58 11.4 Lower fares 71 14.0 Nothing 55 10.8 Serve new/different areas 87 17.1 Other 66 13.0 Total 508 100.0 City of Santa Clarita Transit Development Plain Riders: Is there a service improvement which would encourage you to use Santa Clarita Transit more often? Other: Valid Cumulative Frequency Percent Percent Percent Valid 1471 95.8 95.8 95.8 A bathroom on the 799 1 0.1 0.1 95.8 Commuter to Downtown L.A. It's an almost 2 hour ride. Add exterior bike racks to 1 0.1 0.1 95.9 commuter buses Add to Google Maps 1 0.1 0.1 96.0 Add visual screens for 1 0.1 0.1 96.0 scrolling announcements along with improved audible voice announcements per ADA laws. Better seats 1 0.1 0.1 96.1 Bus drivers need to stop 1 0.1 0.1 96.2 completely at stops, especially the Route 757 driver on the 9:45am bus to NoHo. Commuter bus alerts for 1 0.1 0.1 96.2 changes in schedule/route Create predictable 3 0.2 0.2 96.4 schedules - buses on the hour or half hour Direct routes between 1 0.1 0.1 96.5 COC campuses Don't put the air 1 0.1 0.1 96.5 conditioning so cold Fewer stops in SCV for 1 0.1 0.1 96.6 799. It currently takes 30 min just to get on the freeway. Some stops are only 1 mile apart. Cinema Drive stop and Old Orchard stops unnecessary. Fewer stops within Santa 1 0.1 0.1 96.7 Clarita (DTLA to Santa Clarita station) City of Santa Clarita Transit Development Plain Improve connectivity with 1 0.1 0.1 96.7 Metro. Combine Route 1 and 2 Improve Dial -A- 1 0.1 0.1 96.8 Ride/Access customer service Improve driver customer 2 0.1 0.1 96.9 service Improve real time location 2 0.1 0.1 97.1 tracking Improve reliabilty 1 0.1 0.1 97.1 Improve schedules 1 0.1 0.1 97.2 Improve the reliability of 1 0.1 0.1 97.3 the onboard map screens. Improve transit app, better 1 0.1 0.1 97.3 integration with Apple Maps and Google Maps Improve WiFI on 1 0.1 0.1 97.4 commuter buses Improved on -time 7 0.5 0.5 97.9 performance Improved safety 1 0.1 0.1 97.9 Improvement to the app 3 0.2 0.2 98.1 Larger Park n Ride lots 2 0.1 0.1 98.2 List all stops on website. 1 0.1 0.1 98.3 Trip planning feature on website. Market and Railroad is a 1 0.1 0.1 98.4 dangerous pick up location More direct routes and 1 0.1 0.1 98.4 additional buses to Metrolink Stations More kiosks available at 1 0.1 0.1 98.5 bus stops to reload tap cards. More parking at Sierra 2 0.1 0.1 98.6 Hwy & Newhall Ave More parking in Valencia 1 0.1 0.1 98.7 More routes. There is a 1 0.1 0.1 98.8 stop outside my house, the only stop I can get to due to my medical condition but only commuter buses use it. "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain More stop amenities 3 0.2 0.2 99.0 More weekend service 2 0.1 0.1 99.1 New shocks on Dial -A- 1 0.1 0.1 99.2 Ride buses Open new Metrolink 1 0.1 0.1 99.2 station at Vista Canyon. Close Via Princessa Outlets for your phone and 1 0.1 0.1 99.3 transits running 24 hours/ 7 days a week. Please don't drive until all 1 0.1 0.1 99.3 passengers are seated Safety, cameras are 1 0.1 0.1 99.4 needed at bus stops Service to downtown Agua 1 0.1 0.1 99.5 Dulce Stop changing the driver's 1 0.1 0.1 99.5 routes Sunday service on Route 1 0.1 0.1 99.6 4/14 Transfers 3 0.2 0.2 99.8 Use discharge Bay 7 for 1 0.1 0.1 99.9 drop off at NoHo Red Line Weekend service outside 2 0.1 0.1 100.0 of Santa Clarita. Total 1536 100.0 100.0 Riders: If you said "serve new/different areas," please specify: Valid Cumulative Frequency Percent Percent Percent Valid 1466 95.4 95.4 95.4 0615 Stevenson Ranch at 1 0.1 0.1 95.5 Holmes was eliminated. Would like to see it start up again. A bus stop back on Jakes 1 0.1 0.1 95.6 way (Route 5/6) closest bus stop is Soldedad. A bus to Hollywood or 1 0.1 0.1 95.6 melrose and La Brea in Los Angeles City of Santa Clarita Transit Development Plain A bus to West Los Angeles 1 0.1 0.1 95.7 in the morning and early afternoon A pick up in North Valencia 1 0.1 0.1 95.8 for the Los Angeles commuter bus in the mornings. A route that goes straght 1 0.1 0.1 95.8 down newhall Ave insted of going to the hub A service line that would 1 0.1 0.1 95.9 run all through the Old Road with different stops to be able to for example go to Magic Mountain, shops at the Valencia Market place etc. Acton area 1 0.1 0.1 96.0 Add a stop from Newhall 1 0.1 0.1 96.0 Metrolink route to Six Flags area (good for visitors/tourism and locals) Agua Dulce 1 0.1 0.1 96.1 All the way to the front of 1 0.1 0.1 96.2 Magic Mountain Around the LACMA area. 1 0.1 0.1 96.2 Bus service from Agua 1 0.1 0.1 96.3 Dulce to Vista Canyon transit station. Bus stop at David way and 1 0.1 0.1 96.4 Bouquet Calgrove 1 0.1 0.1 96.4 Canyon Country 1 0.1 0.1 96.5 Combine routes 12 and 14 1 0.1 0.1 96.5 so that they go ALL THE WAY through White's Canyon/Plum Canyon City of Santa Clarita Transit Development Plain Commuter service to North 1 0.1 0.1 96.6 Hollywood subway station originating along Golden Valley Road with a stop at park n ride at Golden Valley Road and 14- freeway. Or from metro station on Via princess. Connect Century City bus 1 0.1 0.1 96.7 (792/797) to Metro Expo line Copperhill from David way 1 0.1 0.1 96.7 to tesoro del valle Dial -a -ride to providence 1 0.1 0.1 96.8 hospital in mission hills DIRECT ON/OFF service 1 0.1 0.1 96.9 to Fillmore, Concert venues in Hollywood, Dodgers Stadium..without having to take 5 buses to get there or transfers from one bus to another or metrolink Encino and Hollywood 1 0.1 0.1 96.9 Express service on 1 0.1 0.1 97.0 weekends to Westwood, Ventura, other areas that Metrolink does not serve. Also, later express bus hours in both the morning and at night would be helpful. Fair Oaks Ranch, Golden 1 0.1 0.1 97.1 Valley Plaza From Mcbean Transit 1 0.1 0.1 97.1 Center closer to Sunkist Growers. The closest stop is at Magic Mountain & The Old Road -too far to walk. From The Old Road / 1 0.1 0.1 97.2 Constitution Avenue to the many new medical facilities and offices that have opened along Tourney Road. Further down Wiley 1 0.1 0.1 97.3 Canyon towards the Old Road Glendale 1 0.1 0.1 97.3 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain Golden Valley 3 0.2 0.2 97.5 Golden Valley Newhall 1 0.1 0.1 97.6 Ranch Road Further west on 126. Further north on Sierra Highway Golden Valley Road and 1 0.1 0.1 97.7 Via Princessa Golden Valley Road, Plum 1 0.1 0.1 97.7 Canyon to Via Princessa Golden Valley Shopping 1 0.1 0.1 97.8 area. Target, Petsmart, Sizzlers, etc. I have to walk 4 miles to 1 0.1 0.1 97.9 the nearest bus stop at Jakes Way and Sierra Hwy I would like to go to 1 0.1 0.1 97.9 Soledad Canyon Road from Castaic without having to go down to the McBean Transit Center fi rst. Lancaster 1 0.1 0.1 98.0 LAX, Santa Monica, San 1 0.1 0.1 98.0 Fernando Valley, Van Nuys Flyaway Lines that connect direct to 1 0.1 0.1 98.1 Van Nuys without transfers or allowing Amtrak trains to use Newhall station instead of bus service for people traveling to San Diego area. More buses in Castaic 1 0.1 0.1 98.2 More routes to serve the 1 0.1 0.1 98.2 industrial parks with more frequency More routes/stops in 1 0.1 0.1 98.3 Canyon Country, especially through Sand Canyon More stops between 1 0.1 0.1 98.4 Burbank and Glendale Newhall Ranch Rd 1 0.1 0.1 98.4 Newhall Ranch Road 1 0.1 0.1 98.5 Newhall to Walmart 1 0.1 0.1 98.6 Northridge, Simi Valley, 1 0.1 0.1 98.6 and Burbank "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain Pasadena 2 0.1 0.1 98.8 Plaza at Golden Valley 3 0.2 0.2 99.0 Plaza at Golden Valley 1 0.1 0.1 99.0 and Costco Plaza at Golden Valley 1 0.1 0.1 99.1 and new Senior Center Plaza at Golden Valley. 1 0.1 0.1 99.2 Restart the Skyblue Area bus run again. San Fernando Valley 1 0.1 0.1 99.2 Santa Monica area 1 0.1 0.1 99.3 Service on Golden Valley 1 0.1 0.1 99.3 Parkway/Newhall Ranch Road Service to Encino 1 0.1 0.1 99.4 Service to Encino and 1 0.1 0.1 99.5 Ventura Boulevard Service to NoHo on 1 0.1 0.1 99.5 weekends Up/down Haskell canyon 1 0.1 0.1 99.6 Van Nuys Area, Palmdale 1 0.1 0.1 99.7 Ventura, Pine Mountain 1 0.1 0.1 99.7 Club/Frazier Park Walmart on Golden Valley 1 0.1 0.1 99.8 Walmart on Golden Valley 1 0.1 0.1 99.9 and COC We need bus stations on 1 0.1 0.1 99.9 Copper Hill drive next to the West Creek and West Hills community. Within more 1 0.1 0.1 100.0 neighborhoods Total 1536 100.0 100.0 City of Santa Clarita Transit Development Plain Riders: If a fare increase was needed to implement your preferred service improvement, would you be willing to pay...? Frequency Percent Valid Percent Valid 25 cents more 134 26.4 27.5 50 cents more 93 18.3 19.1 $1.00 more 63 12.4 12.9 Wouldn't support any fare increase 198 39.0 40.6 Total 488 96.1 100.0 Missing System 20 3.9 Total 508 100.0 Riders: Is there a change in your personal circumstances which would encourage you to use Santa Clarita Transit more often? Frequency Percent Valid Loss of personal car 134 26.4 New job location 105 20.7 Change in income 67 13.2 Bus stop closer to my home 135 26.6 Higher gas prices 123 24.2 Nothing 118 23.2 I'm not sure 70 13.8 Total 508 100.0 City of Santa Clarita Transit Development Plain Non -Riders: Is there a service improvement or change in your personal circumstances which would encourage you to use Santa Clarita Transit? Frequency Percent Valid Increase frequency 201 19.6 Earlier service 84 8.2 Newer/cleaner buses 107 10.4 Easier -to -obtain service information 145 14.1 New job location 85 8.3 Higher gas prices 122 11.9 Nothing 239 23.2 Later service 102 9.9 Better customer service 29 2.8 Lower fares 92 8.9 Loss of personal car 214 20.8 Change in income 82 8.0 Bus stop closer to my home 146 14.2 I'm not sure 197 19.2 Serve new/different area 76 7.4 Other 37 3.6 Total 1028 100.0 Non -Riders: Is there a service improvement or change in your personal circumstances which would encourage you to use Santa Clarita Transit? Other: Valid Cumulative Frequency Percent Percent Percent Valid 1501 97.7 97.7 97.7 Apple Pay so I don't have 1 0.1 0.1 97.8 to deal with having the exact fare Better stop amenities 1 0.1 0.1 97.9 Easier access to train 1 0.1 0.1 97.9 service Electric buses 2 0.1 0.1 98.0 Faster service 1 0.1 0.1 98.1 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Housing availability 1 0.1 0.1 98.2 I think a service like the 1 0.1 0.1 98.2 Buzz Bus service in Palm Springs would do well out here. If I couldn't get a ride 2 0.1 0.1 98.4 Improved reliability and on- 2 0.1 0.1 98.5 time performance Improved routes 2 0.1 0.1 98.6 Improved routes - easier to 1 0.1 0.1 98.7 navigate Improved safety 5 0.3 0.3 99.0 Inability to drive 1 0.1 0.1 99.0 Increasing traffic 1 0.1 0.1 99.2 More bike capacity on tour 1 0.1 0.1 99.2 style buses More convenient 1 0.1 0.1 99.3 connections More electric scroll signs 1 0.1 0.1 99.3 More frequent and much 1 0.1 0.1 99.4 faster service in downtown LA More stops 1 0.1 0.1 99.5 Please get the metro rail 1 0.1 0.1 99.5 (Subway) extended into the SCV. It is bad that I have to drive all the way to North Hollywood to catch the Subway. Metro Rail is nice but we also need the finest. Also, It takes too long to go places on the local bus when you have to transfer. We don't have that much time on our hands. Quicker journey time from 1 0.1 0.1 99.6 my home to town center Route info on Google 3 0.2 0.2 99.8 Maps Shorter routes 1 0.1 0.1 99.9 Smaller buses 1 0.1 0.1 99.9 Smaller more frequent 1 0.1 0.1 100.0 runs Total 1536 100.0 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Non -Riders: If you said "serve new/different areas," please specify: Valid Cumulative Frequency Percent Percent Percent Valid 1478 96.2 96.2 96.2 A much needed service 1 0.1 0.1 96.3 that all along the Old Road. From at least magic mountain with stops all along the Old Road past Pico Canyon Road . A bus to USC, people take 1 0.1 0.1 96.4 metrolink/ expo rail line / bus/ carpool options but it would be nice to have something direct. Acton 2 0.1 0.1 96.5 Agua Dulce 1 0.1 0.1 96.5 At least one midday 1 0.1 0.1 96.6 Commuter Express trip to/from U CLAM/estwood/Cu Ive r City (792/797) would fill the huge gap between 8:45 am and 2:45 pm with no currently available service. Beverly Hills; Santa 1 0.1 0.1 96.7 Monica; Hollywood Bob Hope Airport 1 0.1 0.1 96.7 Burbank Airport or LAX 1 0.1 0.1 96.8 Bus going to San 1 0.1 0.1 96.9 Fernando Valley Bus service to ventura, 1 0.1 0.1 96.9 camarillo and santa barbara Bus stops for Golden 1 0.1 0.1 97.0 Valley High School. Castaic 1 0.1 0.1 97.1 Commuter Express 1 0.1 0.1 97.1 Palmdale Aerospace Commuter service to 1 0.1 0.1 97.2 UCLA more frequently throughout the day "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development IPlain Connections to / from 1 0.1 0.1 97.3 Ventura County Service to / from LAX CSUN 1 0.1 0.1 97.3 Culver City 2 0.1 0.1 97.5 Direct airport and San 1 0.1 0.1 97.5 Fernando Valley service Direct service to/from LAX 1 0.1 0.1 97.6 and Burbank airports Direct transit to Culver City 1 0.1 0.1 97.7 Drop off at COC main 1 0.1 0.1 97.7 campus. Encino and Ventura Blvd 1 0.1 0.1 97.8 FlyAway bus to LAX 1 0.1 0.1 97.9 From Copper Hill North to 1 0.1 0.1 97.9 Canyon Country From mcbean/Avenue 1 0.1 0.1 98.0 Scott to 6:48 am metrolink to Burbank and then reverse back in evening From Seco to Newhall 1 0.1 0.1 98.0 Green Valley 1 0.1 0.1 98.1 Hollywood 1 0.1 0.1 98.2 Hollywood bowl, special 1 0.1 0.1 98.2 events, Dodger games I think the local trolly 1 0.1 0.1 98.3 should have a stop in Saugus and in canyon country La Canada 1 0.1 0.1 98.4 Later express trips to/from 1 0.1 0.1 98.4 LA (weekends) Later options to North 1 0.1 0.1 98.5 Hollywood Lax and or flyaway 1 0.1 0.1 98.6 Local side streets 1 0.1 0.1 98.6 Metro service on Copper 1 0.1 0.1 98.7 Hill between McBean and Newhall. Mid city LA 1 0.1 0.1 98.8 More ways to connect to 1 0.1 0.1 98.8 Metro transit "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain New senior center 1 0.1 0.1 98.9 Newhall Ranch Road 1 0.1 0.1 99.0 between Golden Valley and Bouquet Canyon North Hills 1 0.1 0.1 99.0 Northeast San Fernando 1 0.1 0.1 99.1 Valley Palmdale & Lancaster, 1 0.1 0.1 99.2 Acton Pasadena 2 0.1 0.1 99.3 Pasadena, Glendale 1 0.1 0.1 99.3 Playa Vista/LAM/estwood 1 0.1 0.1 99.4 Plaza at Golden Valley, 1 0.1 0.1 99.5 Lost Canyon. Also, transfers from LA to Sierra highway and golden valley. Santa Monica 1 0.1 0.1 99.5 Service from Plum to 1 0.1 0.1 99.6 Golden Valley HS and Sports complex Service to NoHo station 1 0.1 0.1 99.7 from Canyon Country. Simi Valley 1 0.1 0.1 99.7 There should be a bus 1 0.1 0.1 99.8 route going straight up/down Mcbean. There should be a bus 1 0.1 0.1 99.9 stop between sandy/jakes way and Golden Valley Plaza Thousand Oaks 1 0.1 0.1 99.9 West San Fernando Valley 1 0.1 0.1 100.0 Total 1536 100.0 100.0 City of Santa Clarita Transit Development Plain Do other members of your household ride Santa Clarita Transit? Frequency Percent Valid Percent Cumulative Percent Valid Yes 340 22.1 22.4 22.4 No 1181 76.9 77.6 100.0 Total 1521 99.0 100.0 Missing System 15 1.0 Total 1536 100.0 Who in your household rides? Frequency Percent Valid Percent Cumulative Percent Valid Other adults 165 10.7 49.7 49.7 Senior 44 2.9 13.3 63.0 Youth 123 8.0 37.0 100.0 Total 332 21.6 100.0 Missing System 1204 78.4 Total 1536 j 100.0 Which service(s) do they use? Frequency Percent Valid Percent Cumulative Percent Valid Local fixed routes 205 13.3 100.0 100.0 Commuter bus service 111 7.2 100.0 100.0 Dial -A -Ride 30 2.0 100.0 100.0 Supplemental school day service 43 2.8 100.0 100.0 Total 1536 100.0 City of Santa Clarita Transit Development Plain Do you feel Santa Clarita Transit provides a valuable service to the community? Frequency Percent Valid Percent Cumulative Percent Valid Yes 1202 78.3 78.3 78.3 No 44 2.9 2.9 81.1 Unsure/no opinion 290 18.9 18.9 100.0 [Total 1536 100.0 100.0 Please rate Park & Ride availability in the Santa Clarita Valley. Frequency Percent Valid Percent Cumulative Percent Valid Excellent 194 12.6 13.2 13.2 Good 464 30.2 31.6 44.8 Fair 223 14.5 15.2 59.9 Poor 59 3.8 4.0 63.9 No opinion 530 34.5 36.1 100.0 Total 1470 95.7 100.0 Missing System 66 4.3 Total 1536 100.0 What is your primary mode of transportation within the Santa Clarita Valley? Frequency Percent Valid Walk/bicycle 88 5.7 Carpool/van pool 226 14.7 Drive alone 953 62.0 Ridesharing service (e.g., U be r/Lyft) 56 3.7 Public transit 154 10.0 Other 4 0.3 Total 1536 1 100.0 NIIIIIIIIIIIIII City of Santa Clarita Transit Development Plain What is your primary mode of transportation within the Santa Clarita Valley? Other: Frequency Percent Valid Percent Cumulative Percent Valid 1527 99.4 99.4 99.4 Ride with friends/family 4 0.1 0.1 99.9 Total 1536 100.0 100.0 If you said "public transit," specify: Frequency Percent Valid Percent Cumulative Percent Valid 1430 93.1 93.1 93.1 Access 4 0.3 0.3 93.4 Commuter bus 1 0.1 0.1 93.4 Dial -A -Ride 10 0.7 0.7 94.1 Route 1 1 0.1 0.1 94.1 Route 5/6 3 0.2 0.2 94.3 Route 757 2 0.1 0.1 94.5 Route 757 & Route 4/14 1 0.1 0.1 94.5 Route 757 & Route 794 1 0.1 0.1 94.6 Route 799 1 0.1 0.1 94.7 Santa Clarita Transit 69 4.4 4.4 99.2 SCT & Access 1 0.1 0.1 99.2 SCT & AVTA 1 0.1 0.1 99.3 SCT & Metro 1 0.1 0.1 99.3 SCT & Metrolink 6 0.4 0.4 99.7 SCT and Access 1 0.1 0.1 99.8 SCT Local & Dial -A -Ride 2 0.2 0.1 99.9 SCT Local, Commuter, and Dial -A -Ride 1 0.1 0.1 100.0 Total 1536 100.0 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Are you employed in the Santa Clarita Valley? Frequency Percent Valid Percent Cumulative Percent Valid Yes 566 36.8 37.8 37.8 No 930 60.5 62.2 100.0 Total 1496 97.4 100.0 Missing System 40 2.6 Total 1536 100.0 Do you attend school in the Santa Clarita Valley? Frequency Percent Valid Percent Cumulative Percent Valid Yes 706 46.0 47.2 47.2 No 790 51.4 52.8 100.0 Total 1496 97.4 100.0 Missing System 40 2.6 Total 1536 100.0 Do you have a valid driver license? Frequency Percent Valid Percent Cumulative Percent Valid Yes 1145 74.5 76.8 76.8 No 346 22.5 23.2 100.0 Total 1491 97.1 100.0 Missing System 45 2.9 Total 1536 100.0 City of Santa Clarita Transit Development Plain How many working vehicles are available to members of your household? Frequency Percent Valid Percent Cumulative Percent Valid None 74 4.8 4.9 4.9 1 274 17.8 18.3 23.3 2 530 34.5 35.5 58.7 3 349 22.7 23.3 82.1 4 or more 268 17.4 17.9 100.0 Total 1495 97.3 100.0 Missing System 41 2.7 Total 1536 100.0 What is your age? Frequency Percent Valid Percent Cumulative Percent Valid 337 21.9 21.9 21.9 18-24 432 28.1 28.1 50.1 25-34 162 10.5 10.5 60.6 35-44 154 10.0 10.0 70.6 45-59 227 14.8 14.8 85.4 Over 60 183 11.9 11.9 97.3 Under 18 41 2.7 2.7 100.0 Total 1536 100.0 100.0 Do you speak a language other than English at home? Frequency Percent Valid Percent Cumulative Percent Valid Yes 518 33.7 35.1 35.1 No 959 62.4 64.9 100.0 Total 1477 96.2 100.0 Missing System 59 3.8 Total 1536 100.0 City of Santa Clarita Transit Development Plain What language? Frequency Percent Valid American Sign Language 6 1.2 Amharic 1 0.2 Arabic 11 2.1 Armenian 6 1.2 Bengali 2 0.4 Bulgarian 1 0.2 Cantonese 1 0.2 Chinese - Mandarin 25 4.8 Czech 1 0.2 Dutch 2 0.4 Farsi 5 1.0 French 9 1.7 German 6 1.2 Gujarati 1 0.2 Hindi 5 1.0 Igbo 1 0.2 Ilonggo 1 0.2 Indonesian 2 0.4 Italian 3 0.6 Japanese 4 0.8 Konkani 1 0.2 Korean 9 1.7 Latin 1 0.2 Lithuanian 1 0.2 Macedonian 1 0.2 Malayalam 1 0.2 Persian 1 0.2 Portuguese 2 0.4 Russian 5 1.0 Serbian 1 0.2 Spanish 326 62.9 Swahili 2 0.4 Swedish 3 0.6 City of Santa Clarita Transit Development Plain I�3e port A, [:wpeNu<1II°< Tagalog 45 8.7 Tamil 2 0.4 Thai 4 0.8 Vietnamese 7 1.4 Uyghur 1 0.2 Total 518 100.0 Are you...? Frequency Percent Valid Percent Cumulative Percent Valid Male 564 36.7 37.5 37.5 Female 800 52.1 53.2 90.7 Decline to state 140 9.1 9.3 100.0 Total 1504 97.9 100.0 Missing System 32 2.1 Total 1536 100.0 What was your total household income in 2017? Frequency Percent Valid Percent Cumulative Percent Valid Under $15,000 123 8.0 8.2 8.2 $15,000-$24,999 92 6.0 6.1 14.3 $25,000-$34,999 77 5.0 5.1 19.4 $35,000-$49,999 78 5.1 5.2 24.6 $50,000-$74,999 140 9.1 9.3 33.9 $75,000-$99,999 131 8.5 8.7 42.6 $100,000 or more 305 19.9 20.3 62.9 Decline to State 558 36.3 37.1 100.0 Total 1504 97.9 100.0 Missing System 32 2.1 Total 1536 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Report A, [:wpe, a<;VII Do you represent an employer in the Santa Clarita Valley, either as an owner, manager, or employee? Tell us the name of your business or employer and let us know about the transportation needs of your workforce. Valid Cumulative Frequency Percent Percent Percent Valid 1400 91.1 91.1 91.1 Accesso Technology 1 0.1 0.1 91.2 Group Arvato in Valencia 1 0.1 0.1 91.3 Augusta Financial 1 0.1 0.1 91.3 B&W Transport. 1 0.1 0.1 91.4 Employees drive in from Palmdale at various times Big Fish Audio, Inc. 1 0.1 0.1 91.5 There needs to be safe bike lanes/paths extended from the River Trail to Henry Mayo Dr toward the Industrial Center off Commerce Center Drive. There is a bike path in the Ave Scott industrial center, but it ends before even reaching the Old Rd, which is very dangerous for commuting cyclists! Big Lots shopping center 1 0.1 0.1 91.5 Sunday and holidays no busses available when stores close. Must decline work then. Would like to work at Costco or Target east but no direct bus and unsafe to walk. City of Santa Clarita Transit Development Plain Bike and walk everywhere 1 0.1 0.1 91.6 using the paseos. 1) you fixed the McBean ymca bridge in the summer time last year. The height of usage. Fall or winter would be better for future repairs. 2) there should be a pedestrian bridge that connects to the Home Goods parking lot. Right now the only way is under the bridge which is fine in the day time but after dusk it's dangerous with criminals. Cal Arts 2 0.1 0.1 91.7 Canyon Club SCV. 1 0.1 0.1 91.8 Employees who close would use the transit system if the hours were later. Canyon High School 1 0.1 0.1 91.9 Castaic Sports Complex. 1 0.1 0.1 91.9 More Parks & Rec vans/ shuttles for the senior field trips. Chase 1 0.1 0.1 92.0 Chili's 1 0.1 0.1 92.1 Chuck E. Cheeses 1 0.1 0.1 92.1 City of Santa Clarita 1 0.1 0.1 92.2 City of Santa Clarita. Don't 1 0.1 0.1 92.3 know about the needs of our employees but having a stop at/across from City Hall would be beneficial. Close to Valencia High 1 0.1 0.1 92.3 school and for my employees, earlier and later buses Would be helpful College of the Canyons 5 0.3 0.3 92.6 City of Santa Clarita Transit Development Plain Counselor at Golden 1 0.1 0.1 92.7 Valley. Please help our kids get to school on time. For Friday late service have more frequent buses at school times. Dick's Sporting Goods 1 0.1 0.1 92.8 Dreamworks 1 0.1 0.1 92.8 Edison 1 0.1 0.1 92.9 El Pollo Loco and Taco 1 0.1 0.1 93.0 Bell and I take the bus or u be r. Farmers Insurance. One 1 0.1 0.1 93.0 employee drives from Lancaster, the other drives from Fair Oaks Freelance at The Signal 1 0.1 0.1 93.1 Golden Valley High School 1 0.1 0.1 93.2 Habit 1 0.1 0.1 93.2 Hart School District- I think 1 0.1 0.1 93.3 you are guys totally work with the needs for transportation of the students . What I have found is that it is hard for them to know the locations that are available to purchase bus passes and TAP Cards Heitz Insurance Agency. 1 0.1 0.1 93.4 Henry Mayo Hospital 2 0.1 0.1 93.5 Hobby Lobby 1 0.1 0.1 93.6 Hobby Lobby and I have 1 0.1 0.1 93.6 heard that later ours would greatly help my coworkers. Home Depot 1 0.1 0.1 93.7 Homegoods 2 0.1 0.1 93.8 1 think extended running 1 0.1 0.1 93.9 hours to suit the future of the population would be good. Especially for Downtown Newhall and it's new multi use building. And if the Mall will become multi use property, I think public transportation is needed. "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain I work at College of the 1 0.1 0.1 93.9 Canyons, and a direct supervisor of one employee who uses SCV Transit to commute to school/work. I work at soupplantaion 1 0.1 0.1 94.0 and take the bus to get there I work at the community 1 0.1 0.1 94.1 center and sometimes I need a ride home so I take the bus. Icing 1 0.1 0.1 94.1 Ihop 1 0.1 0.1 94.2 IHSS 1 0.1 0.1 94.3 Improve drivers service 1 0.1 0.1 94.3 and make the stops more frequent. In-n-out 1 0.1 0.1 94.4 Jack in the Box, I used to 1 0.1 0.1 94.5 ride the bus to and from work so it was very helpful. No changes needed. JCPenny, I know my 1 0.1 0.1 94.5 coworkers take the bus to and from the workplace. John Albert Insurance 1 0.1 0.1 94.6 Agency Kenneally Acupuncture 1 0.1 0.1 94.7 Easy transportation from Canyon Country to Newhall Kohl's and the bus is 1 0.1 0.1 94.7 suitable for my circumstances right now Koh Is 1 0.1 0.1 94.8 LA County 1 0.1 0.1 94.9 LA County Parks and 1 0.1 0.1 94.9 Recreation LA County Youth Activity 1 0.1 0.1 95.0 Little Ceasars 1 0.1 0.1 95.1 Luvn' Donuts 1 0.1 0.1 95.2 Maaz insurance I 1 1 0.1 1 0.1 1 95.2 City of Santa Clarita Transit Development Plain Magic Mountain. We need 1 0.1 0.1 95.3 the 501 to come on weekends and later into the evenings. Improve the bus stop out front. McDonalds 2 0.1 0.1 95.4 McDonalds, a lot of our 1 0.1 0.1 95.5 crew use the bus and get off at the stop right outside. Menchies 1 0.1 0.1 95.6 Mom. Better, safer, more 1 0.1 0.1 95.6 supervised transportation to west Ranch high and rancho pico junior high from SR My students from Bowman 1 0.1 0.1 95.7 High School are frequent bus riders and we appreciate the partnership with transit services in the past for helping make our students' rides easier amd more efficient by adding a bus stop near the school. Newhall Community 3 0.2 0.2 95.9 Center Newhall School District 1 0.1 0.1 96.0 Next Point Barring 1 0.1 0.1 96.0 Owen, Patterson & Owen, 1 0.1 0.1 96.1 LLP Party City 1 0.1 0.1 96.2 Pink 1 0.1 0.1 96.2 Popeyes 1 0.1 0.1 96.3 Presto Pasta 1 0.1 0.1 96.4 Princess Cruises. It would 1 0.1 0.1 96.4 be nice to take one bus to get to the town center location Princess Cruises. We do 1 0.1 0.1 96.5 not use the Train/Bus due to lack of dependability. Do not have the ability to arrive late to work ground for termination. Progressive Steps, Inc. 1 0.1 0.1 96.5 Realty Executives 1 0.1 0.1 96.6 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Red Lobster 1 0.1 0.1 96.7 Retired from LA County 1 0.1 0.1 96.7 LibraryNalencia branch. Parking has always been a problem and still is. Round Table Pizza on 1 0.1 0.1 96.8 Lyons and Old Orchard. I feel if there was a little more frequency of buses on Lyons and going through Old Town would be helpful. Santa Clarita Senior 1 0.1 0.1 96.9 Center Saugus Union School 3 0.2 0.2 97.1 District Select Staffing 1 0.1 0.1 97.1 Six Flags Magic Mountain 1 0.1 0.1 97.5 should have later transit hours for employees who work late Six Flags Magic Mountain, 1 0.1 0.1 97.5 the transportation is well ke pt. Six Flags Magic Mountain. 5 0.1 0.1 97.6 Six Flags needs more 1 0.1 0.1 97.7 frequent 501 buses. Six Flags, 501 service for 1 0.1 0.1 97.7 the employees every day of the week, also late service. Past 6pm. The park closes at 9-10pm most days. Six Flags. More buses to 1 0.1 0.1 97.8 the employee parking lot would be great. Sports Complex in 1 0.1 0.1 97.9 Castaic. More vans and buses for senior projects. Sports complex youth 1 0.1 0.1 97.9 sports Sprouts farmers market. 1 0.1 0.1 98.0 We have a stop close to us but if the hours operated earlier it would help with the opening shift people. Staples 1 0.1 0.1 98.0 Starbucks 1 0.1 0.1 98.1 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development IPlain Stonefire 2 0.1 0.1 98.2 Stratasys direct 1 0.1 0.1 98.3 manufacturing. Later bus times for the night shift Sunkist Growers - I am an 1 0.1 0.1 98.4 employee, I need to have a bus come from Valencia and mcbean transit center to 27770 N. Entertainment Drive, Valencia, CA from 7am ish in the morning to Sunkist and one to help me get back there after 4:15pm when get off. I work 7:30 am to 4:15 PM mon-Friday. No bus currently will drop me off in the morning close enough to walk, currently drops riders off at the foot of the hill at magic mtn parkway and the old road or way up at magic mtn - not a good way to start you day at work. Teacher at Wm. S. Hart 1 0.1 0.1 98.4 UHSD Work at WRHS. Traffic at top of Val. Blvd. is a nightmare. Terminix Commercial 1 0.1 0.1 98.5 The 799 bus pick up at 1 0.1 0.1 98.6 Market and Railroad is dangerous. Car and trucks speed by. Only a matter of time before a vehicle plows into people waiting for bus. Have bus travel down main and pick up patrons on Market street. Stop the dangerous pick up on Railroad Ave. The Beauty Salon 1 0.1 0.1 98.6 City of Santa Clarita Transit Development Plain I�3e port A, [:wpeNu<11I There is no where to talk about the change in drivers three weeks ago. I took the metrolink for the first two years going to DTLA, I discovered the commuter buses, and I noticed others leaving Metrolink to take the commuter buses. The consensus, less rift raff, very quiet, cool and comfortable, despite it takes a few extra minutes. Seems to be some upset commuters, including myself, with the change of drivers three weeks ago. Last Friday, July 27, the drive was 20 minutes late, I am the first stop, it was clear, the driver didn't know the stops, and patrons were getting upset with him, even a little confrontational. I don't mind different drivers, there appears to be a lack of training. Overall, I love the commuter buses. 1 1 0.1 1 0.1 1 98.7 Twenty- Five Score 1 0.1 0.1 98.8 UCLA. We staff are 1 0.1 0.1 98.8 encouraged to take public transportation because parking here is shrinking to build more buildings. The commuter bus service to & from UCLA is a great start, but it would be even better if the buses could run through out the day (use the big buses for peak commute hours and smaller buses during the day) and make an app so that we know where the bus is at. I panic when I think I've missed the last bus of the day and I'm 40 miles from home. E3 3 Urban Artist Designs 1 0.1 0.1 98.9 US Post Office 1 0.1 0.1 99.0 VAL Sheriff Foundation 1 0.1 0.1 99.0 \1+7+71re& Asscc7 ayes, Iluiic, 0q ;p City of Santa Clarita Transit Development Plain Val Verde Pool 1 0.1 0.1 99.1 Valencia Ice Station 1 0.1 0.1 99.2 VFT 1 0.1 0.1 99.2 Walmart 4 0.3 0.3 99.5 Walmart. There aren't 1 0.1 0.1 99.5 enough buses running past walmart early or late enough for all shifts . Westfield 1 0.1 0.1 99.6 William S Hart District. 1 0.1 0.1 99.7 Some employees commute from Antelope Valley and San Fernando Valley - would be nice if there were shuttles from Metrolink to get them to work centers. William S. Hart School 2 0.1 0.1 99.8 District William S. Hart School 1 0.1 0.1 99.9 District. Many students use public transportation. William S. Hart Union High 1 0.1 0.1 99.9 School District with special needs adults in classroom and in the community as job coach - need better service to Golden Valley High School Wolf Creek located off of 1 0.1 0.1 100.0 Rye Canyon. Later stops and closer stops may prevent drunk driving. Total 1536 j 100.0 j 100.0 City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II li::xlhibiit [3.2 OnIboalyd Survey IFirequenciies Please select your preferred Language. Frequency Percent Valid Percent Cumulative Percent Valid English 1098 82.6 83.1 83.1 Spanish 223 16.8 16.9 100.0 Total 1321 99.3 100.0 Missing System 9 0.7 Total 1330 100.0 Date Frequency Percent Valid Percent Valid 6/14/2018 20 1.5 1.5 6/15/2018 22 1.7 1.7 6/20/2018 248 18.6 18.6 6/21 /2018 194 14.6 14.6 6/23/2018 181 13.6 13.6 6/24/2018 117 8.8 8.8 6/30/2018 15 1.1 1.1 8/6/2018 10 0.8 0.8 8/20/2018 44 3.3 3.3 8/21 /2018 61 4.6 4.6 8/30/2018 89 6.7 6.7 8/31 /2018 39 2.9 2.9 9/4/2018 14 1.1 1.1 9/5/2018 1 0.1 0.1 9/7/2018 60 4.5 4.5 9/10/2018 53 4.0 4.0 9/12/2018 162 12.2 12.2 Total 1330 100.0 100.0 "kioIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain What route are you riding right now? Frequency Percent Valid Percent Cumulative Percent Valid Route 1 87 6.5 6.5 6.5 Route 2 54 4.1 4.1 10.6 Route 3 65 4.9 4.9 15.5 Route 4 107 8.0 8.0 23.5 Route 5 187 14.1 14.1 37.6 Route 6 313 23.5 23.5 61.1 Route 7 51 3.8 3.8 65.0 Route 12 315 23.7 23.7 88.6 Route 14 105 7.9 7.9 96.5 Route 501 27 2.0 2.0 98.6 Route 502 14 1.1 1.1 99.6 Route 757 5 0.4 0.4 100.0 Total 1330 100.0 100.0 How did you get to the stop where you boarded THIS bus? Frequency Percent Valid Percent Valid Walked/wheelchair 901 67.7 71.6 Bike/skateboard 51 3.8 4.1 Drove 23 1.7 1.8 Dropped off by friend/family 61 4.6 4.8 U be r/Lyft/Taxi 22 1.7 1.7 Transferred from another bus or train 199 15.0 15.8 Other 2 0.2 0.2 Total 1259 94.7 100.0 Missing System 71 5.3 Total 1330 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II How many minutes did it take you to reach the stop? Frequency Percent Valid Percent Cumulative Percent Valid 881 66.2 66.2 66.2 1 29 2.2 2.2 68.4 10 85 6.4 6.4 74.8 10-15 2 0.2 0.2 75.0 11 2 0.2 0.2 75.1 12 3 0.2 0.2 75.3 13 3 0.2 0.2 75.6 14 2 0.2 0.2 75.7 15 30 2.3 2.3 78.0 16 2 0.2 0.2 78.1 18 1 0.1 0.1 78.2 2 44 3.3 3.3 81.5 20 17 1.3 1.3 82.8 25 4 0.3 0.3 83.1 29 1 0.1 0.1 83.2 3 42 3.2 3.2 86.3 30 12 0.9 0.9 87.2 4 12 0.9 0.9 88.1 45 2 0.2 0.2 88.3 5 117 8.8 8.8 97.1 5-10 4 0.3 0.3 97.4 6 11 0.8 0.8 98.2 7 6 0.5 0.5 98.6 8 12 0.9 0.9 99.5 9 6 0.5 0.5 100.0 Total 1330 100.0 100.0 "kioIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain How many miles did you travel to reach the stop? Frequency Percent Valid Percent Cumulative Percent Valid 1315 98.9 98.9 98.9 .5 1 0.1 0.1 98.9 1 6 0.5 0.5 99.4 1.5 1 0.1 0.1 99.5 2 2 0.2 0.2 99.6 3 1 0.1 0.1 99.7 4.5 1 0.1 0.1 99.8 5 2 0.2 0.2 99.9 6 1 0.1 0.1 100.0 Total 1330 100.0 100.0 Specify what other bus or train you transferred from. Frequency Percent Valid Percent Cumulative Percent Valid 1213 91.2 91.2 91.2 Antelope Valley Line 2 0.2 0.2 91.4 Bus 3 0.2 0.2 91.6 Metrolink 22 1.7 1.7 93.2 Route 1 9 0.7 0.7 93.9 Route 12 15 1.1 1.1 95.0 Route 14 5 0.4 0.4 95.4 Route 14 to Route 6 1 0.1 0.1 95.5 Route 2 3 0.2 0.2 95.7 Route 3 4 0.3 0.3 96.0 Route 3 or 7 1 0.1 0.1 96.1 Route 4 7 0.5 0.5 96.6 Route 4 or 14 2 0.2 0.2 96.8 Route 5 10 0.8 0.8 97.5 Route 5 or 6 2 0.2 0.2 97.7 Route 6 14 1.1 1.1 98.7 Route 7 2 0.2 0.2 98.9 Route 757 12 0.9 0.9 99.8 Route 791 1 0.1 0.1 99.8 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Route 797 1 0.1 0.1 99.9 Ventura County Line 1 0.1 0.1 100.0 Total 1330 100.0 100.0 How will you get to your destination from the bus stop where you will get off THIS bus? Frequency Percent Valid Percent Cumulative Percent Valid Walk/wheelchair 943 70.9 74.9 75.0 Bike/skateboard 53 4.0 4.2 79.2 Drive 29 2.2 2.3 81.5 Picked up by friend/family 57 4.3 4.5 86.0 Uber/Lyft/Taxi 33 2.5 2.6 88.6 Transfer to another bus or train 143 10.8 11.4 100.0 Other 1 0.1 0.1 0.1 Total 1259 94.7 100.0 Missing System 71 5.3 Total 1330 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II How many minutes will it take to reach your destination? Frequency Percent Valid Percent Cumulative Percent Valid 939 70.6 70.6 70.6 0 6 0.5 0.5 71.1 1 31 2.3 2.3 73.4 10 65 4.9 4.9 78.3 10-15 1 0.1 0.1 78.3 12 1 0.1 0.1 78.4 15 31 2.3 2.3 80.8 15-20 3 0.2 0.2 81.0 2 34 2.6 2.6 83.5 2-20 1 0.1 0.1 83.6 20 19 1.4 1.4 85.0 25 4 0.3 0.3 85.3 3 31 2.3 2.3 87.7 3-5 2 0.2 0.2 87.8 30 9 0.7 0.7 88.5 4 5 0.4 0.4 88.9 40 4 0.3 0.3 89.2 45 2 0.2 0.2 89.3 5 114 8.6 8.6 97.9 5-10 4 0.3 0.3 98.2 6 9 0.7 0.7 98.9 60 1 0.1 0.1 98.9 7 3 0.2 0.2 99.2 8 9 0.7 0.7 99.8 9 2 0.2 0.2 100.0 Total 1330 100.0 100.0 "kioIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain How many miles will you travel to reach your destination? Frequency Percent Valid Percent Cumulative Percent Valid 1328 99.8 99.8 99.8 0.5 1 0.1 0.1 99.9 1 1 0.1 0.1 100.0 Total 1330 100.0 100.0 Specify what other bus or train you will transfer to. Frequency Percent Valid Percent Cumulative Percent Valid 1247 93.8 93.8 93.8 Antelope Valley Line 1 0.1 0.1 93.8 Bus 2 0.2 0.2 94.0 Metrolink 7 0.5 0.5 94.5 Newhall 1 0.1 0.1 94.6 Orange County Line 1 0.1 0.1 94.7 Route 1 6 0.5 0.5 95.1 Route 1 or 2 1 0.1 0.1 95.2 Route 12 12 0.9 0.9 96.1 Route 14 4 0.3 0.3 96.4 Route 2 3 0.2 0.2 96.6 Route 3 3 0.2 0.2 96.8 Route 3 or 7 2 0.2 0.2 97.0 Route 4 6 0.5 0.5 97.4 Route 4 or 14 3 0.2 0.2 97.7 Route 5 7 0.5 0.5 98.2 Route 5 or 6 6 0.5 0.5 98.6 Route 5 or 6 or Route 4 or 14 1 0.1 0.1 98.7 Route 501 or Route 3 or 7 1 0.1 0.1 98.8 Route 6 5 0.4 0.4 99.2 Route 6,12 1 0.1 0.1 99.2 Route 7 1 0.1 0.1 99.3 Route 757 9 0.7 0.7 100.0 Total 1330 100.0 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain What is the primary purpose of your trip? Frequency Percent Valid Percent Cumulative Percent Valid Work 545 41.0 43.3 46.5 School 280 21.1 22.2 68.7 Shopping/errands 160 12.0 12.7 81.4 Recreation/social 171 12.9 13.6 95.0 Healthcare 63 4.7 5.0 100.0 Other 41 3.1 3.3 3.3 Total 1260 94.7 100.0 Missing System 70 5.3 Total 1330 100.0 What is the primary purpose of your trip? Other Frequency Percent Valid Percent Cumulative Percent Valid 1313 98.7 98.7 98.7 AA Meeting 1 0.1 0.1 98.8 Church 8 0.6 0.6 99.4 Courthouse 1 0.1 0.1 99.5 DPSS Office 2 0.2 0.2 99.6 Library 2 0.2 0.2 99.8 Pitchess Detention Center 3 0.2 0.2 100.0 Total 1330 100.0 100.0 How many Santa Clarita Transit buses (including this one) will you use to make THIS one-way trip? Frequency Percent Valid Percent Cumulative Percent Valid 1 (this bus only) 681 51.2 54.3 54.3 2 or more 572 43.0 45.7 100.0 Total 1253 94.2 100.0 Missing System 77 5.8 Total 1330 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain How long do you typically wait between buses? Frequency Percent Valid Percent Cumulative Percent Valid Less than 10 minutes 82 6.2 13.9 13.9 10-20 minutes 215 16.2 36.4 50.3 20-30 minutes 167 12.6 28.3 78.5 30-60 minutes 97 7.3 16.4 94.9 More than 1 hour 30 2.3 5.1 100.0 Total 591 44.4 100.0 Missing System 739 55.6 Total 1330 100.0 Which routes are you typically transferring between (for example, Route 1 and Route 14 Northbound)? Frequency Percent Valid Percent Cumulative Percent Valid 904 68.0 68.0 68.0 #124 5/6 or #12 and 14, or 5/6 to lyons 1 0.1 0.1 68.0 1 &3or1 &501 1 0.1 0.1 68.1 1 & 4 & 14 1 0.1 0.1 68.2 1 & 4 & 6 1 0.1 0.1 68.3 1 and 14 2 0.2 0.2 68.4 1 or 2 to 757 1 0.1 0.1 68.5 1 to 12; or 12 to 2 1 0.1 0.1 68.6 1 to 4/14 or 5 to 6 1 0.1 0.1 68.6 1/2 1 0.1 0.1 68.7 1 /2 & 4/14 1 0.1 0.1 68.8 12 4 0.3 0.3 69.1 12&14 3 0.2 0.2 69.3 12 & 14 & 6 1 0.1 0.1 69.4 12 & 2 1 0.1 0.1 69.5 12&3 4 0.3 0.3 69.8 12 & 3/7 2 0.2 0.2 69.9 12&5&6&3&7 1 0.1 0.1 70.0 12 & 5/6 4 0.3 0.3 70.3 12&6 3 0.2 0.2 70.5 Nikore & Assabates, III iic, �� 203 " City of Santa Clarita Transit Development IPlain 12&14or12&1 1 0.1 0.1 70.6 12to6or12to1 1 0.1 0.1 70.7 12-5, 6 1 0.1 0.1 70.8 14 4 0.3 0.3 71.1 14 & 12 1 0.1 0.1 71.1 14 & 2 1 0.1 0.1 71.2 14 & 6 & 5 1 0.1 0.1 71.3 14 & 757 1 0.1 0.1 71.4 14 and 5 1 0.1 0.1 71.4 2 5 0.4 0.4 71.8 2 to 12 1 0.1 0.1 71.9 2 to 5/6 northbound 1 0.1 0.1 72.0 3 11 0.8 0.8 72.8 3 & 14 1 0.1 0.1 72.9 3 & 5/6 1 0.1 0.1 72.9 3 & 6 1 0.1 0.1 73.0 3 & 7 1 0.1 0.1 73.1 3 and 4/14 1 0.1 0.1 73.2 3,5 1 0.1 0.1 73.2 3/7 & 5/6 1 0.1 0.1 73.3 3/7 to 5/6 1 0.1 0.1 73.4 4 1 0.1 0.1 73.5 4 & 12 1 0.1 0.1 73.5 4&14 2 0.2 0.2 73.7 4 & 3 1 0.1 0.1 73.8 4 & 3/7 1 0.1 0.1 73.8 4 & 6 2 0.2 0.2 74.0 4/14 & 3/7 1 0.1 0.1 74.1 4/14 and 5/6 1 0.1 0.1 74.1 4/14 Newhall Metrolink, 5 Vasquez 1 0.1 0.1 74.2 4/14 to 1/2 1 0.1 0.1 74.3 5 4 0.3 0.3 74.6 5 & 1 & 2 1 0.1 0.1 74.7 5&1or12&1 2 0.2 0.2 74.8 5 & 12 1 0.1 0.1 74.9 "kiciIre & AssccIates, III iic, �� 203`j City of Santa Clarita Transit Development IPIlan I�3e port A,[:wpeNu<1II 5&14 2 0.2 0.2 75.0 5 & 4 1 0.1 0.1 75.1 5 & 4/14 1 0.1 0.1 75.2 5 & 6 & 1 & 2 2 0.2 0.2 75.3 5 & 7 1 0.1 0.1 75.4 5 & 757 1 0.1 0.1 75.5 5 & 797 1 0.1 0.1 75.6 5 and 12 1 0.1 0.1 75.6 5-6 Towards the mall 1 0.1 0.1 75.7 5, 6, & 14 1 0.1 0.1 75.8 5,6,12,14 1 0.1 0.1 75.9 5/6 & 12 2 0.2 0.2 76.0 5/6 & 3/7 1 0.1 0.1 76.1 5/6 & 4/14 2 0.2 0.2 76.2 5/6 to 1/2 1 0.1 0.1 76.3 6 7 0.5 0.5 76.8 6&12 7 0.5 0.5 77.4 6&14 2 0.2 0.2 77.5 6 & 2 1 0.1 0.1 77.6 6 & 3 2 0.2 0.2 77.7 6 & 4 1 0.1 0.1 77.8 6 & 7 1 0.1 0.1 77.9 6 & 7/3 1 0.1 0.1 78.0 6 and 12 2 0.2 0.2 78.1 6 to 5 1 0.1 0.1 78.2 6, 12,5 1 0.1 0.1 78.3 633 1 0.1 0.1 78.3 7 1 0.1 0.1 78.4 7 & 12 1 0.1 0.1 78.5 7 & 6 1 0.1 0.1 78.6 7 and 6 1 0.1 0.1 78.6 7,6 1 0.1 0.1 78.7 754 & 2 1 0.1 0.1 78.8 757 1 0.1 0.1 78.9 757-5 1 0.1 0.1 78.9 757 & 1 1 0.1 0.1 79.0 Nikicire & Assabates, III ii c, �� 203 `j City of Santa Clarita Transit Development IPlain 757 & 7 1 0.1 0.1 79.1 757 & 7/3 1 0.1 0.1 79.2 757 & 799 1 0.1 0.1 79.2 757 and 7 1 0.1 0.1 79.3 757 to Route 14 1 0.1 0.1 79.4 All of them 1 0.1 0.1 79.5 Metrolink, towards the mall 1 0.1 0.1 79.5 Route 1 3 0.2 0.2 79.8 route 1 and 757 N. Hollywood 1 0.1 0.1 79.8 Route 1 and Route 12 11 0.8 0.8 80.7 Route 1 and Route 12 or Route 1, 14, 7, and 6 1 0.1 0.1 80.8 Route 1 and Route 2 2 0.2 0.2 80.9 Route 1 and Route 4 or 14 6 0.5 0.5 81.4 Route 1 and Route 5 or 6 21 1.6 1.6 82.9 Route 1 and Route 7 1 0.1 0.1 83.0 Route 1 or Route 2 and Route 12 1 0.1 0.1 83.1 Route 1 to 757 1 0.1 0.1 83.2 Route 1,2 or 3 to 757 1 0.1 0.1 83.2 Route 1,3 or 7 1 0.1 0.1 83.3 route 12 2 0.2 0.2 83.5 Route 12 & 3 1 0.1 0.1 83.5 route 12 and 5 3 0.2 0.2 83.8 Route 12 and Route 14 11 0.8 0.8 84.6 Route 12 and Route 14 or Route 4-6 and Route 5 1 0.1 0.1 84.7 Route 12 and Route 4 1 0.1 0.1 84.7 Route 12 and Route 5 1 0.1 0.1 84.8 Route 12 and Route 5 or 6 4 0.3 0.3 85.1 Route 12 and Route 6 1 0.1 0.1 85.2 route 12 Newhall 1 0.1 0.1 85.3 Route 12, 14, and 757 1 0.1 0.1 85.3 Route 12, 501 1 0.1 0.1 85.4 \1ciiciill e & A s''i ci c II a t es, III iic, �� 2 � `j City of Santa Clarita Transit Development IPlain Route 12,6 1 0.1 0.1 85.5 Route 14 1 0.1 0.1 85.6 Route 14 and Route 5 1 0.1 0.1 85.6 Route 14 or 4 1 0.1 0.1 85.7 Route 14 to route 6 1 0.1 0.1 85.8 Route 14, 4, and 6 1 0.1 0.1 85.9 Route 2 and Route 12 1 0.1 0.1 85.9 Route 2 and Route 5 1 0.1 0.1 86.0 Route 2 and Route 502 1 0.1 0.1 86.1 Route 2 and Route 6 1 0.1 0.1 86.2 Route 3 1 0.1 0.1 86.2 Route 3 and route 1 1 0.1 0.1 86.3 Route 3 and Route 6 2 0.2 0.2 86.5 Route 3 and Route 7 2 0.2 0.2 86.6 Route 3 or 7 and Route 5 or 6 2 0.2 0.2 86.8 Route 317 and Route 12 1 0.1 0.1 86.8 Route 4 & 12 1 0.1 0.1 86.9 Route 4 and 11 & 3,7 1 0.1 0.1 87.0 Route 4 and 14 or Route 5 and 6 1 0.1 0.1 87.1 Route 4 and Route 5 2 0.2 0.2 87.2 Route 4 and Route 6 2 0.2 0.2 87.4 Route 4 then route 4 again 1 0.1 0.1 87.4 Route 4/14 and Route 5 1 0.1 0.1 87.5 Route 5 1 0.1 0.1 87.6 Route 5 and Route 12 8 0.6 0.6 88.2 Route 5 and Route 14 2 0.2 0.2 88.3 Route 5 and Route 2 1 0.1 0.1 88.4 Route 5 and Route 4 2 0.2 0.2 88.6 Route 5 and Route 502 1 0.1 0.1 88.6 Route 5 and Route 6 25 1.9 1.9 90.5 Route 5 and Route 6 and Route 7 1 0.1 0.1 90.6 Route 5 and Route 6 Northbound 1 0.1 0.1 90.7 Niil ci ci ii, e & Aw''iciicII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development IPIlan Route 5 and Route 7 2 0.2 0.2 90.8 Route 5 or 6 and Route 3 or 7 1 0.1 0.1 90.9 route 5 to route 2 1 0.1 0.1 91.0 route 5 to route 3 1 0.1 0.1 91.1 Route 5, 3, and 7 1 0.1 0.1 91.1 Route 5, 6, 12, and 14 2 0.2 0.2 91.3 Route 5, 6, and 12 7 0.5 0.5 91.8 Route 5, 6, and 7 1 0.1 0.1 91.9 Route 5, 7, and 12 1 0.1 0.1 92.0 Route 501 and Route 14 1 0.1 0.1 92.0 Route 501 and Route 5 or 6 1 0.1 0.1 92.1 Route 501 and Route 6 1 0.1 0.1 92.2 Route 501 and Route 7 1 0.1 0.1 92.3 Route 502 and Route 5 1 0.1 0.1 92.3 Route 6 8 0.6 0.6 92.9 Route 6 and 4/14 1 0.1 0.1 93.0 Route 6 and Route 1 NB 1 0.1 0.1 93.1 Route 6 and Route 12 22 1.7 1.7 94.7 Route 6 and Route 12 and Route 5 1 0.1 0.1 94.8 Route 6 and Route 14 6 0.5 0.5 95.3 Route 6 and Route 14 or 4 2 0.2 0.2 95.4 Route 6 and Route 3 1 0.1 0.1 95.5 Route 6 and Route 4 2 0.2 0.2 95.6 Route 6 and Route 5 1 0.1 0.1 95.7 Route 6 and/or 5 to 502 1 0.1 0.1 95.8 route 6 or 5, route 1 or 2 1 0.1 0.1 95.9 Route 6, 12 and 5 2 0.2 0.2 96.0 route 6,12 1 0.1 0.1 96.1 Route 636 and route 6 2 0.2 0.2 96.2 Route 7 and 6 2 0.2 0.2 96.4 Route 7 and Route 1 1 0.1 0.1 96.5 Route 7 and route 13 1 0.1 0.1 96.5 Route 7 and Route 5016 1 0.1 0.1 96.6 Nil ci ci ii, e & A s''i ci c II a t es, III iic, �� 2 � `j City of Santa Clarita Transit Development IPlain Route 7 and Route 757 1 0.1 0.1 96.7 Route 7 to Route 6 1 0.1 0.1 96.8 Route 757 and Route 1 3 0.2 0.2 97.0 Route 757 and Route 6 1 0.1 0.1 97.1 Routes 1, 2, 5, or 6 1 0.1 0.1 97.1 Routes 1, 2, and 12 1 0.1 0.1 97.2 Routes 1, 3, 5, 6, 7, and 12 1 0.1 0.1 97.3 Routes 1, 5, 6, and 12. 1 0.1 0.1 97.4 Routes 1,2 & 5,6 1 0.1 0.1 97.4 routes 12 & 4 1 0.1 0.1 97.5 routes 12 & 4/14 1 0.1 0.1 97.6 Routes 12 and 2 1 0.1 0.1 97.7 Routes 12 to 14 or 7 1 0.1 0.1 97.7 Routes 12, 5, and 6 1 0.1 0.1 97.8 Routes 12, 6, 2 1 0.1 0.1 97.9 Routes 12,5,E 1 0.1 0.1 98.0 Routes 14, 4, 12 1 0.1 0.1 98.0 Routes 2& 757 to N Hollywood 1 0.1 0.1 98.1 Routes 3 or 7 1 0.1 0.1 98.2 Routes 3, 7, and 757 1 0.1 0.1 98.3 Routes 3,7,14,4 1 0.1 0.1 98.3 Routes 4 and 12 2 0.2 0.2 98.5 routes 4 and 4/14 south 1 0.1 0.1 98.6 routes 4 to 5 1 0.1 0.1 98.6 Routes 4, 5, 6, 12, and 14 1 0.1 0.1 98.7 Routes 4, 5, 6, and 14 1 0.1 0.1 98.8 Routes 4, 5, and 14 1 0.1 0.1 98.9 Routes 4,3,5 1 0.1 0.1 98.9 Routes 5 & 3 or 7 to Six Flags 1 0.1 0.1 99.0 Routes 5 and 12 1 0.1 0.1 99.1 Routes 5 or 6 to Routes 14 or 4 1 0.1 0.1 99.2 Routes 5, 4,14, or 12 1 0.1 0.1 99.2 Routes 5, 6, 12, 14 1 0.1 0.1 99.3 \1ciiciill e & A s''i ci c II a t es, III iic, �� 2 � `j City of Santa Clarita Transit Development Plain Routes 5, 6, 4-14, 12, 7 1 0.1 0.1 99.4 routes 5,6 and 1,2 2 0.2 0.2 99.5 routes 5,6 to 4 and 14 1 0.1 0.1 99.6 Routes 5,6,12,14 2 0.2 0.2 99.8 Routes 5/6 and routes 1/7 1 0.1 0.1 99.8 Routes 6 & 7 1 0.1 0.1 99.9 Routes 6, 12 1 0.1 0.1 100.0 Total 1330 100.0 100.0 How did you pay for this trip? Frequency Percent Valid Percent Cumulative Percent Valid Cash fare 699 52.6 53.3 53.3 Stored value on TAP 181 13.6 13.8 67.1 Day pass 31 2.3 2.4 69.5 Monthly pass 134 10.1 10.2 79.7 Token Transit app 9 0.7 0.7 80.4 Interagency transfer 4 0.3 0.3 80.7 EZ transit pass 37 2.8 2.8 83.5 Metrolink ticket/pass 74 5.6 5.6 89.2 Access Services 30 2.3 2.3 91.5 1 did not pay a fare 112 8.4 8.5 100.0 Total 1311 98.6 100.0 Missing System 19 1.4 Total 1330 100.0 What TYPE of fare did you use on this trip? Frequency Percent Valid Percent Cumulative Percent Valid Full fare 918 69.0 82.0 82.0 Reduced (FREE) fare (Senior or Disabled) 201 15.1 18.0 100.0 Total 1119 84.1 100.0 Missing System 211 15.9 Total 1330 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain How many one-way trips do you make on Santa Clarita Transit in a typical week? Frequency Percent Valid Percent Cumulative Percent Valid Less than two trips/week 204 15.3 15.8 15.8 2-5 trips/week 515 38.7 40.0 55.8 6-8 trips/week 288 21.7 22.3 78.1 10 or more trips/week 282 21.2 21.9 100.0 Total 1289 96.9 100.0 Missing System 41 3.1 Total 1330 100.0 If Santa Clarita Transit were not available, how would you have made this trip? Frequency Percent Valid Percent Cumulative Percent Valid Walked 349 26.2 27.1 28.3 Biked 81 6.1 6.3 34.6 Driven myself 78 5.9 6.1 40.6 Carpooled or rode with someone else 216 16.2 16.8 57.4 Paratransit or Dial -A -Ride 22 1.7 1.7 59.1 Taxi/Uber/Lyft 316 23.8 24.6 83.7 1 would not have been able to make this trip 210 15.8 16.3 100.0 Other 15 1.1 1.2 1.2 Total 1287 96.8 100.0 Missing System 43 3.2 Total 1330 100.0 If Santa Clarita Transit were not available, how would you have made this trip? Other: Frequency Percent Valid Percent Cumulative Percent Valid 1325 99.6 99.6 99.6 I don't know 2 0.2 0.2 99.8 Other public transit 3 0.2 0.2 100.0 Total 1330 100.0 100.0 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II Please rate Santa Clarita Transit on the following attributes. On -time performance/reliability Frequency Percent Valid Percent Cumulative Percent Valid Excellent 511 38.4 41.3 41.3 Good 442 33.2 35.7 77.0 Fair 169 12.7 13.7 90.7 Poor 50 3.8 4.0 94.7 No opinion 65 4.9 5.3 100.0 Total 1237 93.0 100.0 Missing System 93 7.0 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Service frequency Frequency Percent Valid Percent Cumulative Percent Valid Excellent 452 34.0 38.0 38.0 Good 462 34.7 38.8 76.8 Fair 150 11.3 12.6 89.4 Poor 53 4.0 4.5 93.9 No opinion 73 5.5 6.1 100.0 Total 1190 89.5 100.0 Missing System 140 10.5 Total 1330 100.0 "kiciIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II Please rate Santa Clarita Transit on the following attributes. Service hours Frequency Percent Valid Percent Cumulative Percent Valid Excellent 431 32.4 36.5 36.5 Good 405 30.5 34.3 70.8 Fair 195 14.7 16.5 87.3 Poor 67 5.0 5.7 93.0 No opinion 83 6.2 7.0 100.0 Total 1181 88.8 100.0 Missing System 149 11.2 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Availability of seating Frequency Percent Valid Percent Cumulative Percent Valid Excellent 561 42.2 47.9 47.9 Good 391 29.4 33.4 81.3 Fair 120 9.0 10.2 91.5 Poor 25 1.9 2.1 93.7 No opinion 74 5.6 6.3 100.0 Total 1171 88.0 100.0 Missing System 159 12.0 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Price/cost Frequency Percent Valid Percent Cumulative Percent Valid Excellent 641 48.2 54.8 54.8 Good 320 24.1 27.4 82.2 Fair 112 8.4 9.6 91.8 Poor 14 1.1 1.2 93.0 No opinion 82 6.2 7.0 100.0 Total 1169 87.9 100.0 Missing System 161 12.1 Total 1330 100.0 "kiciIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II Please rate Santa Clarita Transit on the following attributes. Ease of purchasing passes Frequency Percent Valid Percent Cumulative Percent Valid Excellent 469 35.3 41.0 41.0 Good 361 27.1 31.6 72.6 Fair 118 8.9 10.3 82.9 Poor 44 3.3 3.8 86.7 No opinion 152 11.4 13.3 100.0 Total 1144 86.0 100.0 Missing System 186 14.0 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Availability of service information Frequency Percent Valid Percent Cumulative Percent Valid Excellent 526 39.5 45.2 45.2 Good 387 29.1 33.2 78.4 Fair 125 9.4 10.7 89.1 Poor 29 2.2 2.5 91.6 No opinion 98 7.4 8.4 100.0 Total 1165 87.6 100.0 Missing System 165 12.4 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Quality of service information Frequency Percent Valid Percent Cumulative Percent Valid Excellent 526 39.5 45.4 45.4 Good 393 29.5 33.9 79.3 Fair 122 9.2 10.5 89.8 Poor 19 1.4 1.6 91.5 No opinion 99 7.4 8.5 100.0 Total 1159 87.1 100.0 Missing System 171 12.9 "kiciIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Vehicle condition Frequency Percent Valid Percent Cumulative Percent Valid Excellent 532 40.0 45.4 45.4 Good 441 33.2 37.6 82.9 Fair 102 7.7 8.7 91.6 Poor 15 1.1 1.3 92.9 No opinion 83 6.2 7.1 100.0 Total 1173 88.2 100.0 Missing System 157 11.8 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Quality of bus stops Frequency Percent Valid Percent Cumulative Percent Valid Excellent 460 34.6 39.4 39.4 Good 407 30.6 34.8 74.2 Fair 176 13.2 15.1 89.3 Poor 46 3.5 3.9 93.2 No opinion 79 5.9 6.8 100.0 Total 1168 87.8 100.0 Missing System 162 12.2 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Quality of transit centers Frequency Percent Valid Percent Cumulative Percent Valid Excellent 519 39.0 44.7 44.7 Good 414 31.1 35.6 80.3 Fair 110 8.3 9.5 89.8 Poor 14 1.1 1.2 91.0 No opinion 105 7.9 9.0 100.0 Total 1162 87.4 100.0 "kiciIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II Missing System 168 12.6 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Safety onboard Frequency Percent Valid Percent Cumulative Percent Valid Excellent 568 42.7 48.6 48.6 Good 392 29.5 33.6 82.2 Fair 109 8.2 9.3 91.5 Poor 13 1.0 1.1 92.6 No opinion 86 6.5 7.4 100.0 Total 1168 87.8 100.0 Missing System 162 12.2 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Safety at bus stops Frequency Percent Valid Percent Cumulative Percent Valid Excellent 514 38.6 43.6 43.6 Good 411 30.9 34.9 78.5 Fair 144 10.8 12.2 90.7 Poor 27 2.0 2.3 93.0 No opinion 82 6.2 7.0 100.0 Total 1178 88.6 100.0 Missing System 152 11.4 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Safety at transit centers Frequency Percent Valid Percent Cumulative Percent Valid Excellent 545 41.0 46.8 46.8 Good 388 29.2 33.3 80.1 Fair 108 8.1 9.3 89.4 Poor 16 1.2 1.4 90.7 No opinion 108 8.1 9.3 100.0 Total 1165 87.6 100.0 "kiciIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II Missing System 165 12.4 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Park & Ride availability Frequency Percent Valid Percent Cumulative Percent Valid Excellent 452 34.0 38.9 38.9 Good 364 27.4 31.3 70.2 Fair 113 8.5 9.7 79.9 Poor 20 1.5 1.7 81.7 No opinion 213 16.0 18.3 100.0 Total 1162 87.4 100.0 Missing System 168 12.6 Total 1330 100.0 Please rate Santa Clarita Transit on the following attributes. Overall satisfaction Frequency Percent Valid Percent Cumulative Percent Valid Excellent 508 38.2 42.8 42.8 Good 447 33.6 37.7 80.5 Fair 127 9.5 10.7 91.2 Poor 14 1.1 1.2 92.3 No opinion 91 6.8 7.7 100.0 Total 1187 89.2 100.0 Missing System 143 10.8 Total 1330 100.0 Is there a location not currently served by Santa Clarita Transit that you would like to be served? Frequency Percent Valid Percent Cumulative Percent Valid Yes - where? 228 17.1 19.4 19.4 No 945 71.1 80.6 100.0 Total 1173 88.2 100.0 Missing System 157 11.8 Total 1330 100.0 "kiciIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain Yes - where? Frequency Percent Valid Percent Cumulative Percent Valid 1160 87.2 87.2 87.2 14 should run later at night- especially on weekends 1 0.1 0.1 87.3 Acton 3 0.2 0.2 87.5 Agua Dulce 2 0.2 0.2 87.7 Areas outside of LA 1 0.1 0.1 87.7 Avenue Crocker 1 0.1 0.1 87.8 Avenue Stanford 1 0.1 0.1 87.9 Beach bus to Val Verde 1 0.1 0.1 88.0 Burbank 1 0.1 0.1 88.0 Calgrove 2 0.2 0.2 88.2 Camp Plenty 1 0.1 0.1 88.3 Camp Plenty & Canyon View 1 0.1 0.1 88.3 Carl Boyer 1 0.1 0.1 88.4 Castaic east to Soledad Cyn without a transfer 1 0.1 0.1 88.5 Chatsworth 1 0.1 0.1 88.6 Commerce center 2 0.2 0.2 88.7 Copper Hill 2 0.2 0.2 88.9 Copper hill & Agajanian Dr 1 0.1 0.1 88.9 Copper Hill and Tesoro 1 0.1 0.1 89.0 Copper Hill, Bouquet Canyon, Seco Canyon 1 0.1 0.1 89.1 CSUN 1 0.1 0.1 89.2 Food Pantry 4 0.3 0.3 89.5 Golden Triangle Rd 1 0.1 0.1 89.5 Golden Valley 21 1.6 1.6 91.1 Golden Valley & Sierra Hwy 1 0.1 0.1 91.2 Golden Valley High School 2 0.2 0.2 91.4 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain Golden Valley LA Fitnes 1 0.1 0.1 91.4 Golden Valley Rd, from Sierra Hwy to Via Princessa (Target Shopping Center) 1 0.1 0.1 91.5 Golden Valley Walmart 8 0.6 0.6 92.1 Haskell & Jeffers 1 0.1 0.1 92.2 Hasley Canyon 1 0.1 0.1 92.3 Lancaster 1 0.1 0.1 92.3 Lombardi Ranch 1 0.1 0.1 92.4 Lost Canyon 4 0.3 0.3 92.7 Mammoth Lane 2 0.2 0.2 92.9 McBean 2 0.2 0.2 93.0 McBean & Sunset Hills 1 0.1 0.1 93.1 More areas 1 0.1 0.1 93.2 More on Soledad 1 0.1 0.1 93.2 More stops at Bowman from Castaic 1 0.1 0.1 93.3 More stops at Mint Canyon 1 0.1 0.1 93.4 New Senior Center 2 0.2 0.2 93.5 Newhall 1 0.1 0.1 93.6 Newhall Ranch & Golden Valley 1 0.1 0.1 93.7 Newhall Ranch Rd & Rye Canyon Rd 2 0.2 0.2 93.8 Newhall Ranch Rd. 1 0.1 0.1 93.9 Newhall to Stevenson Ranch 1 0.1 0.1 94.0 North County Correctional Facility 1 0.1 0.1 94.1 Old Road, Copper Hill 1 0.1 0.1 94.1 Palmdale 1 0.1 0.1 94.2 Parks (Towsley Cyn) and Sylmar/San Fernando 1 0.1 0.1 94.3 Past Vasquez 1 0.1 0.1 94.4 Pitchess Detention Center 3 0.2 0.2 94.6 Placerita Canyon 1 0.1 0.1 94.7 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain Plum Canyon 1 0.1 0.1 94.7 Rainbow Glen going towards the Home Depot 1 0.1 0.1 94.8 Real Life Church 1 0.1 0.1 94.9 Ridge drive up Seco canyon 1 0.1 0.1 95.0 Ruether Ave and Walmart 1 0.1 0.1 95.0 San Fernando 1 0.1 0.1 95.1 San Fernando Blvd to SCV 1 0.1 0.1 95.2 San Fernando Valley 3 0.2 0.2 95.4 Sand Canyon 2 0.2 0.2 95.6 Sherman Oaks, Encino 1 0.1 0.1 95.6 Sierra Hwy by Vazquez Canyon 1 0.1 0.1 95.7 Six Flags Magic Mountain weekend service 1 0.1 0.1 95.8 Soledad 1 0.1 0.1 95.9 Soledad & Golden Oak Northbound 1 0.1 0.1 95.9 Stevenson Ranch and Bridgeport, upper area. 1 0.1 0.1 96.0 Stevenson Ranch houses near West Ranch 1 0.1 0.1 96.1 Sunday service for route 4/14 1 0.1 0.1 96.2 Sylmar 5 0.4 0.4 96.5 The Colony 1 0.1 0.1 96.6 The Hill of Hillcrest Castaic & The Old Road 1 0.1 0.1 96.7 The Masters University 1 0.1 0.1 96.8 The Old Road & 126 Fwy 1 0.1 0.1 96.8 The Plaza at Golden Valley 11 0.8 0.8 97.7 The Valley 1 0.1 0.1 97.7 Through Sky Blue area 1 0.1 0.1 97.8 Tournament Rd on Sundays 1 0.1 0.1 97.9 City of Santa Clarita Transit Development Plain Towards COC Canyon Country 1 0.1 0.1 98.0 Town Homes 1 0.1 0.1 98.0 Turquesa Dr 1 0.1 0.1 98.1 Valle Del Oro 1 0.1 0.1 98.2 Van Nuys 3 0.2 0.2 98.4 Vasquez 1 0.1 0.1 98.5 Vasquez & Bouquet Canyon 1 0.1 0.1 98.6 Vasquez Rocks, Placerita Nature Center 1 0.1 0.1 98.6 Via Princessa 3 0.2 0.2 98.9 Via Princessa Station 2 0.2 0.2 99.0 Walmart 5 0.4 0.4 99.4 Walmart on Copperhill 2 0.2 0.2 99.5 west creek/west hills 1 0.1 0.1 99.6 West Ranch 1 0.1 0.1 99.7 West Ranch High School 2 0.2 0.2 99.8 Whites Canyon 1 0.1 0.1 99.9 Williams Homes 1 0.1 0.1 100.0 Total 1330 100.0 100.0 Have you ever used Token Transit to pay your fare? Frequency Percent Valid Percent Cumulative Percent Valid Yes 172 12.9 13.8 13.8 No 1073 80.7 86.2 100.0 Total 1245 93.6 100.0 Missing System 85 6.4 Total 1330 100.0 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain Have you ever used the Santa Clarita Transit app to see realtime bus arrival information or plan your trip? Frequency Percent Valid Percent Cumulative Percent Valid Yes 587 44.1 47.4 47.4 No 651 48.9 52.6 100.0 Total 1238 93.1 100.0 Missing System 92 6.9 Total 1330 100.0 Where do you typically get SCT information? (check all that apply) Frequency Percent Valid Printed brochure 354 26.6 Website (www.santaclaritatransit.com) 375 28.2 Onboard bus screens/notices 157 11.8 Onboard bus (driver, other passengers) 131 9.8 City text messages/eblasts 255 19.2 Bus stop/transit center 219 16.5 Call center 98 7.4 Social media 52 3.9 Smartphone app 201 15.1 Word of mouth 63 4.7 Other (specify): 13 1.0 Total 1330 100.0 Where do you typically get SCT information? Other (please specify) Frequency Percent Valid Percent Cumulative Percent Valid 1324 99.5 99.5 99.5 Google Maps 5 0.4 0.4 99.9 Metro.com 1 0.1 0.1 100.0 Total 1330 100.0 100.0 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II What year were you born? Frequency Percent Valid Percent Cumulative Percent Valid 1923 1 0.1 0.1 0.1 1925 1 0.1 0.1 0.2 1931 1 0.1 0.1 0.2 1933 1 0.1 0.1 0.3 1937 2 0.2 0.2 0.5 1938 1 0.1 0.1 0.5 1939 2 0.2 0.2 0.7 1940 3 0.2 0.2 0.9 1941 1 0.1 0.1 1.0 1942 2 0.2 0.2 1.1 1943 4 0.3 0.3 1.4 1944 2 0.2 0.2 1.6 1945 1 0.1 0.1 1.7 1947 2 0.2 0.2 1.8 1949 6 0.5 0.5 2.3 1950 3 0.2 0.2 2.5 1951 3 0.2 0.2 2.7 1952 3 0.2 0.2 2.9 1953 1 0.1 0.1 3.0 1954 9 0.7 0.7 3.7 1955 5 0.4 0.4 4.1 1956 12 0.9 0.9 5.0 1957 7 0.5 0.5 5.5 1958 6 0.5 0.5 5.9 1959 4 0.3 0.3 6.2 1960 4 0.3 0.3 6.5 1961 8 0.6 0.6 7.1 1962 4 0.3 0.3 7.4 1963 7 0.5 0.5 8.0 1964 11 0.8 0.8 8.8 1965 7 0.5 0.5 9.3 1966 4 0.3 0.3 9.6 1967 6 0.5 0.5 10.1 "kioIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development IPlain I�3e port A,[:wpeNu<1II 1968 6 0.5 0.5 10.5 1969 8 0.6 0.6 11.1 1970 10 0.8 0.8 11.9 1971 11 0.8 0.8 12.7 1972 12 0.9 0.9 13.6 1973 7 0.5 0.5 14.1 1974 9 0.7 0.7 14.8 1975 6 0.5 0.5 15.3 1976 5 0.4 0.4 15.6 1977 9 0.7 0.7 16.3 1978 8 0.6 0.6 16.9 1979 13 1.0 1.0 17.9 1980 13 1.0 1.0 18.9 1981 17 1.3 1.3 20.2 1982 9 0.7 0.7 20.8 1983 14 1.1 1.1 21.9 1984 13 1.0 1.0 22.9 1985 16 1.2 1.2 24.1 1986 9 0.7 0.7 24.7 1987 12 0.9 0.9 25.6 1988 13 1.0 1.0 26.6 1989 17 1.3 1.3 27.9 1990 22 1.7 1.7 29.5 1991 18 1.4 1.4 30.9 1992 22 1.7 1.7 32.6 1993 30 2.3 2.3 34.8 1994 20 1.5 1.5 36.3 1995 29 2.2 2.2 38.5 1996 28 2.1 2.1 40.6 1997 34 2.6 2.6 43.2 1998 33 2.5 2.5 45.6 1999 49 3.7 3.7 49.3 2000 66 5.0 5.0 54.4 2001 38 2.9 2.9 57.2 2002 49 3.7 3.7 60.9 2003 26 2.0 2.0 62.9 Nilacre & Assaidates, III iic, �� 203 `j City of Santa Clarita Transit Development Plain 2004 15 1.1 1.1 64.0 2005 6 0.5 0.5 64.4 2006 2 0.2 0.2 64.6 2007 1 0.1 0.1 64.7 Decline to State 470 35.3 35.3 100.0 Total 1330 100.0 100.0 What is your race/ethnicity? Frequency Percent Valid Asian 117 8.8 Black/African American 156 11.7 CaucasianMhite 339 25.5 Hispanic/Latino 580 43.6 Native American/Alaska Native 25 1.9 Native Hawaiian/Pacific Islander 21 1.6 Decline to state 181 13.6 Other 15 1.1 Total 1330 100.0 What is your race/ethnicity? Other (please specify) Frequency Percent Valid Percent Cumulative Percent Valid 1315 98.9 98.9 98.9 Biracial 5 0.4 0.4 99.2 Lebanese 1 0.1 0.1 99.3 Mediterranean 1 0.1 0.1 99.4 Middle Eastern 5 0.4 0.4 99.8 Ukrainian 3 0.2 0.2 100.0 Total 1330 100.0 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain How well do you speak English? Frequency Percent Valid Percent Cumulative Percent Valid Very well 872 65.6 65.6 65.6 Well 199 15.0 15.0 80.5 Not well 94 7.1 7.1 87.6 Not at all 54 4.1 4.1 91.7 Decline to state 111 8.3 8.3 100.0 Total 1330 100.0 100.0 What language(s) are spoken in your home? Frequency Percent Valid Spanish 193 14.5 Chinese 3 0.2 Tagalog 14 1.1 Arabic 1 0.1 Other (specify): 15 1.1 Total 1330 100.0 What language(s) are spoken in your home? Other (please specify) Frequency Percent Valid Percent Cumulative Percent Valid 1317 99.0 99.0 99.0 Dutch 1 0.1 0.1 99.1 French 2 0.2 0.2 99.2 Igbo 1 0.1 0.1 99.3 Italian 1 0.1 0.1 99.4 Japanese 3 0.2 0.2 99.6 Russian 2 0.2 0.2 99.8 Thai 3 0.2 0.2 100.0 Total 1330 100.0 100.0 "kiciIre & AssccIates, III iic, �� 20]`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II How many people live in your household? Frequency Percent Valid Percent Cumulative Percent Valid 455 34.2 34.2 34.2 1 79 5.9 5.9 40.2 10 11 0.8 0.8 41.0 11 1 0.1 0.1 41.1 12 2 0.2 0.2 41.2 2 129 9.7 9.7 50.9 3 156 11.7 11.7 62.6 4 198 14.9 14.9 77.5 5 154 11.6 11.6 89.1 6 91 6.8 6.8 95.9 7 23 1.7 1.7 97.7 8 26 2.0 2.0 99.6 9 5 0.4 0.4 100.0 Total 1330 100.0 100.0 What is your approximate household income? Frequency Percent Valid Percent Cumulative Percent Valid Under $15,000 249 18.7 18.7 18.7 $15,000-$24,999 142 10.7 10.7 29.4 $25,000-$34,999 141 10.6 10.6 40.0 $35,000-$49,999 89 6.7 6.7 46.7 $50,000-$74,999 70 5.3 5.3 52.0 $75,000-$99,999 58 4.4 4.4 56.3 $100,000 or more 47 3.5 3.5 59.8 Decline to state 534 40.2 40.2 100.0 Total 1330 100.0 100.0 "kioIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain Do you have a valid driver license? Frequency Percent Valid Percent Cumulative Percent Valid Yes 346 26.0 30.5 30.5 No 787 59.2 69.5 100.0 Total 1133 85.2 100.0 Missing System 197 14.8 Total 1330 100.0 How many working vehicles are available to members of your household? Frequency Percent Valid Percent Cumulative Percent Valid None 274 20.6 23.3 23.3 1 287 21.6 24.4 47.6 2 359 27.0 30.5 78.1 3 159 12.0 13.5 91.6 4 or more 99 7.4 8.4 100.0 Total 1178 88.6 100.0 Missing System 152 11.4 Total 1330 100.0 Are you...? Frequency Percent Valid Percent Cumulative Percent Valid Male 532 40.0 40.0 40.0 Female 505 38.0 38.0 78.0 Decline to state 293 22.0 22.0 100.0 Total 1330 100.0 100.0 City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II li::xlhidbiit [3.3 Connimutoir Survey IFiroquonciios Where did you board Cross Street 1? Fre uenc Percent Valid Percent Cumulative Percent Valid 8 5.1 5.1 5.1 Academy PI & Cinema Dr 2 1.3 1.3 6.4 Alamogordo Rd & Bouquet Canyon Rd 1 0.6 0.6 7.1 Ave Crocker & Rye Canyon Rd 1 0.6 0.6 7.7 Ave Stanford & Rye Canyon Rd 1 0.6 0.6 8.3 Bouquet Canyon Rd & Centurion Way 1 0.6 0.6 9.0 Bouquet Canyon Rd & Plum Canyon Rd 1 0.6 0.6 9.6 Bouquet Canyon Rd & Seco Canyon Rd 3 1.9 1.9 11.5 Bouquet Canyon Rd and Urbandale Ave 1 0.6 0.6 12.2 Cinema Dr 2 1.3 1.3 13.5 Citrus St & Valencia Blvd 1 0.6 0.6 14.1 Decoro Dr & McBean Pkwy 1 0.6 0.6 14.7 Dockweiler Dr 1 0.6 0.6 15.4 First & Temple 1 0.6 0.6 16.0 Granary Square 3 1.9 1.9 17.9 Jakes Way 1 0.6 0.6 18.6 Lyons Ave & Orchard Village Rd 5 3.2 3.2 21.8 Market St & Newhall Ave 1 0.6 0.6 22.4 McBean Pkwy & Arroyo Park Dr 1 0.6 0.6 23.1 McBean Pkwy & Rockwell Canyon Rd 1 0.6 0.6 23.7 McBean Pkwy & Valencia Blvd 5 3.2 3.2 26.9 Metrolink Station 3 1.9 1.9 28.8 MRTC 38 24.4 24.4 53.2 N Alameda St & W College St 1 0.6 0.6 53.8 N/A 1 0.6 0.6 54.5 Newahll Station 1 0.6 0.6 55.1 Newhall Ave & Sierra Hwy 21 13.5 13.5 68.6 Newhall Ave & Valle Del Oro 1 0.6 0.6 69.2 Newhall Ave and Sierra Hwy 2 1.3 1.3 70.5 Newhall Station 13 8.3 8.3 78.8 North Hollywood 1 0.6 0.6 79.5 North Hollywood Station 4 2.6 2.6 82.1 Not on a bus 1 0.6 0.6 82.7 Orchard Village Rd & Wiley Canyon Rd 1 0.6 0.6 83.3 Pico Canyon Rd & The Old Rd 1 0.6 0.6 84.0 Ralph's - McBean Pkwy 1 0.6 0.6 84.6 Rue Entree & Soledad Canyon Rd 1 0.6 0.6 85.3 "IciciIre & Assaidates, III iic, �� 20 �`j City of Santa Clarita Transiit Development Plain S Figueroa St & W 3rd St 1 0.6.. 0.6 85.9_.. Sand Canyon Rd 1 0.6 0.6 86.5 Sand Canyon Rd & Soledad Canyon Rd 1 0.6 0.6 87.2 Santa Clarita Station 6 3.8 3.8 91.0 Saugus High 1 0.6 0.6 91.7 Sierra Highway & Whispering Leaves Dr 1 0.6 0.6 92.3 Sierra Hwy & Soledad Canyon Rd 1 0.6 0.6 92.9 Sierra Hwy & Whispering Leaves Dr 1 0.6 0.6 93.6 Sierra Hwy Apartments 1 0.6 0.6 94.2 Transit Center 5 3.2 3.2 97.4 Union Station 1 0.6 0.6 98.1 Val Verde 1 0.6 0.6 98.7 Valencia 1 0.6 0.6 99.4 Wiley Canyon Rd & Orchard Village Rd 1 0.6 0.6 100.0 Total 156 100.0 100.0 Where will you alight Cross Street 1? Frequency Percent Valid Percent Cumulative Percent Valid 6 3.8 3.8 3.8 Ave of the Stars & Santa Monica Blvd 5 3.2 3.2 7.1 Ave Stanford 1 0.6 0.6 1 7.7 Ave Stanford & Technology Way 1 0.6 0.6 8.3 Burbank 1 0.6 0.6 9.0 Burbank Blvd 1 0.6 0.6 9.6 Burbank Blvd & De Soto Ave 1 0.6 0.6 10.3 Burbank Blvd & Warner Center Ln 1 0.6 0.6 10.9 Burbank Blvd and Canoga Ave 1 0.6 0.6 11.5 Burbank Metrolink Stations 1 0.6 0.6 12.2 Burbank Station 1 0.6 0.6 12.8 Califa St & Canoga Ave 1 0.6 0.6 13.5 Canoga Ave & Oxnard St 2 1.3 1.3 14.7 Canoga Ave & Trillium Dwy 2 1.3 1.3 16.0 Canoga Ave & Victory Blvd 2 1.3 1.3 17.3 Canyon High School 1 0.6 0.6 17.9 Century City 2 1.3 1.3 19.2 Century Park E & Constellation Blvd 3 1.9 1.9 21.2 Century Park E & Santa Monica Blvd 2 1.3 1.3 22.4 Citrus St & Valencia Blvd 1 0.6 0.6 23.1 College of the Canyons 1 0.6 0.6 23.7 Commerce Center Dr & Franklin Pkwy 1 0.6 0.6 24.4 De Soto Ave & Nordhoff St 1 0.6 0.6 25.0 De Soto Ave & Oxnard St 2 1.3 1.3 26.3 De Soto Ave & Victory Blvd 1 0.6 0.6 26.9 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain De Soto Blvd & Burbank Blvd 1 0.6 0.6 27.6 Devonshire St & Lassen St 1 0.6 0.6 28.2 Flowers St & 5th St 1 0.6 0.6 28.8 Gayley Ave & Le Conte Ave 1 0.6 0.6 29.5 Gayley Ave & Sepulveda Blvd 1 0.6 0.6 30.1 Gayley Ave & Strathmore Dr 2 1.3 1.3 31.4 Glendon Ave & Wilshire Blvd 4 2.6 2.6 34.0 Grand Ave & 1st St 1 0.6 0.6 34.6 Grand Ave & 3rd St 7 4.5 4.5 39.1 Grand Ave & 5th St 9 5.8 5.8 44.9 Hill St & 1st St 1 0.6 0.6 45.5 Hope St & 5th Ave 1 0.6 0.6 46.2 Los Angeles City Hall 1 0.6 0.6 46.8 Main St & Market St 1 0.6 0.6 47.4 McBean 1 0.6 0.6 48.1 McBean Pkwy & Valencia Blvd 1 0.6 0.6 48.7 Metro Red Line 1 0.6 0.6 49.4 MRTC 8 5.1 5.1 54.5 N/A 1 0.6 0.6 55.1 Newhall Ave & Sierra Hwy 1 0.6 0.6 55.8 Newhall Station 3 1.9 1.9 57.7 North Hollywood 6 3.8 3.8 61.5 North Hollywood Station 10 6.4 6.4 67.9 North Hollywood; Baywood Ln and McBean Pkwy 1 0.6 0.6 68.6 Not on a bus 1 0.6 0.6 69.2 Rio Norte Dr 1 0.6 0.6 69.9 Rockwell Canyon Rd 1 0.6 0.6 70.5 S Beverly Glen Blvd & Wilshire Blvd 1 0.6 0.6 71.2 S Grand Ave & W 5th St 1 0.6 0.6 71.8 S Olive St & 7th St 4 2.6 2.6 74.4 Santa Clarita Station 3 1.9 1.9 76.3 Santa Clarita Transit 1 0.6 0.6 76.9 SCTC 1 0.6 0.6 77.6 Shadow Pines Blvd 1 0.6 0.6 78.2 Sierra Hwy & San Fernando Rd 1 0.6 0.6 78.8 Sierra Hwy & Soledad Canyon Rd 1 0.6 0.6 79.5 Six Flags Magic Mountain 1 0.6 0.6 80.1 Soledad Canyon 1 0.6 0.6 80.8 Soledad Canyon Rd & Whites Canyon Rd 2 1.3 1.3 82.1 Spring St 2 1.3 1.3 83.3 Spring St & 1st St 3 1.9 1.9 85.3 Spring St & Temple St 4 2.6 2.6 87.8 Spring ST & Temple St 1 0.6 0.6 88.5 Train Station - Santa Clarita 1 0.6 0.6 89.1 Train Station 1 0.6 0.6 89.7 Transit Center 1 0.6 0.6 90.4 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain UCLA 2 1.3.. 1.3 91.7_.. Union Station 1 0.6 0.6 92.3 Valencia Library 1 0.6 0.6 92.9 Van Nuys 1 0.6 0.6 93.6 Via Pricessa 1 0.6 0.6 94.2 Via Princessa Station 1 0.6 0.6 94.9 Walmart 1 0.6 0.6 95.5 Warner Center 1 0.6 0.6 96.2 Wells Fargo Center 2 1.3 1.3 97.4 Westwood Blvd & Weyburn Ave 4 2.6 2.6 100.0 Total 156 100.0 100.0 How did you travel to the location where you boarded this bus? Fre uenc Percent Valid Percent Cumulative Percent Valid 6 3.8 3.8 3.8 Biked 6 3.8 3.8 7.7 Dropped off 17 10.9 10.9 18.6 Drove 87 55.8 55.8 74.4 Other (please specify) 11 7.1 7.1 81.4 Walked 29 18.6 18.6 100.0 Total 156 100.0 100.0 How did you travel "Other"? Fre uenc Percent Valid Percent Cumulative Percent Valid 143 91.7 91.7 91.7 Access or Santa Clarita Transit 1 0.6 0.6 92.3 Bus 2 1.3 1.3 93.6 Bus not accessible at my location. 1 0.6 0.6 94.2 Friend picked up 1 0.6 0.6 94.9 Metro 1 0.6 0.6 95.5 Metrolink 2 1.3 1.3 96.8 N/A 2 1.3 1.3 98.1 Santa Clarita Transit 2 1.3 1.3 99.4 Uber/Lyft 1 0.6 0.6 100.0 Total 156 100.0 100.0 If you indicated "Drove" where did you park? Frequency Percent Valid Percent Cumulative Percent Valid 95 60.9 60.9 60.9 McBean Transit Center 39 25.0 25.0 85.9 Newhall Metrolink Station 12 7.7 7.7 1 93.6 Princessa Metrolink Station 2 1.3 1.3 94.9 Santa Clarita Metrolink Station 8 5.1 5.1 100.0 Total 156 100.0 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain If you indicated "Park & Ride", which location did you park? Fre uenc Percent Valid Percent Cumulative Percent Valid 123 78.8 78.8 78.8 Aldi - Orchard Village Dr 1 0.6 0.6 79.5 Center parking lot 1 0.6 0.6 80.1 Cinema Dr & Academy PI 1 0.6 0.6 80.8 Granary Square 1 0.6 0.6 81.4 MRTC 1 0.6 0.6 82.1 N/A 2 1.3 1.3 83.3 Newhall Park & Ride 17 10.9 10.9 94.2 Park and Ride 2 1.3 1.3 95.5 Ralph's 1 0.6 0.6 96.2 Sierra Hwy north of Newhall Ave 2 1.3 1.3 97.4 Street parking 3 1.9 1.9 99.4 Wiley Canyon Rd 1 0.6 0.6 100.0 Total 156 100.0 100.0 How will you travel to your final destination once you leave this bus? Frequency Percent Valid Percent Cumulative Percent Valid 12 7.7 7.7 7.7 Bike to destination 2 1.3 1.3 9.0 Transfer to another bus/train 37 23.7 23.7 1 32.7 Walk less than 5 minutes 65 41.7 41.7 74.4 Walk more than 5 minutes 40 25.6 25.6 100.0 Total 156 100.0 100.0 If you make a transfer, where do you transfer? Frequency Percent Valid Percent Cumulative Percent Valid 125 80.1 80.1 80.1 Access or SCT 1 0.6 0.6 80.8 Big Blue Bus 1 0.6 0.6 81.4 Culver City Bus 2 1.3 1.3 82.7 LADOT 1 0.6 0.6 83.3 Metro 20 12.8 12.8 96.2 Metrolink 3 1.9 1.9 98.1 Metrolink or Metro 1 0.6 0.6 98.7 SCT 1 0.6 0.6 99.4 Uber/Lift 1 0.6 0.6 100.0 Total 156 100.0 100.0 City of Santa Clarita Transiit Development Plain If you bike to your destination, did you use a bike share bike? Frequency Percent Valid Percent Cumulative Percent Valid 150 96.2 96.2 96.2 No 6 3.8 3.8 100.0 Total 156 1 100.0 100.0 If you indicated "Other", how will you travel to your destination? Frequency Percent Valid Percent Cumulative Percent Valid 155 99.4 99.4 99.4 Uber 1 0.6 0.6 100.0 Total 156 100.0 1 100.0 Is your afternoon boarding location the same as where you will exit the bus this morning? Frequency Percent Valid Percent Cumulative Percent Valid 6 3.8 3.8 3.8 No 65 41.7 41.7 45.5 Yes 85 54.5 54.5 100.0 Total 156 100.0 100.0 If no, where will you be boarding for your return trip? Frequency Percent Valid Percent Cumulative Percent Valid 106 67.9 67.9 67.9 Across the street 1 0.6 0.6 68.6 Canoga Ave & Oxnard St 2 1.3 1.3 1 69.9 Canoga Park & Burbank 1 0.6 0.6 70.5 Disney Center 1 0.6 0.6 71.2 Figueroa St & 1st St 1 0.6 0.6 71.8 Figueroa St & 3rd St 2 1.3 1.3 73.1 Figueroa St & 5th St 8 5.1 5.1 78.2 Figueroa St & 7th St 5 3.2 3.2 81.4 Fire Department on Burbank Blvd 1 0.6 0.6 82.1 Flower St & 5th St 1 0.6 0.6 82.7 Flower St & 8th St 1 0.6 0.6 83.3 Gayley Ave & Le Conte Ave 2 1.3 1.3 84.6 Glendon Ave & Wilshire Blvd 2 1.3 1.3 85.9 Hill St & 8th St 1 0.6 0.6 86.5 Hope St & 1 st St 3 1.9 1.9 88.5 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transiit Development Plain J.. 1 0.6.. 0.6 89.1.... Main St & 1st St 6 3.8 3.8 92.9 Main St & Temple St 2 1.3 1.3 94.2 MRTC 1 0.6 0.6 94.9 N/A 1 0.6 0.6 95.5 Newhall Station 1 0.6 0.6 96.2 S Beverly Glen Blvd & Wilshire Blvd 1 0.6 0.6 96.8 Sierra Hwy & Soledad Canyon Rd 1 0.6 0.6 97.4 Spring St & 8th St 1 0.6 0.6 98.1 VA Medical Center 1 0.6 0.6 98.7 Warner Center Ln 1 0.6 0.6 99.4 Westwood Blvd 1 0.6 0.6 100.0 Total 156 100.0 100.0 How many days did you ride Santa Clarita Transit's commuter bus service in the past week? Fre uenc Percent Valid Percent Cumulative Percent Valid 5 3.2 3.2 3.2 1-2 days 15 9.6 9.6 12.8 3-4 days 41 26.3 26.3 1 39.1 5 days 77 49.4 49.4 88.5 Less than one day 18 11.5 11.5 100.0 Total 156 100.0 100.0 If Santa Clarita Transit's commuter bus service was not available, how would you travel to today's destination? Frequency Percent Valid Percent Cumulative Percent Valid 7 4.5 4.5 4.5 Drive alone 73 46.8 46.8 51.3 Friend/Family 12 7.7 7.7 59.0 Other (please specify) 5 3.2 3.2 62.2 Rail 38 24.4 24.4 86.5 Rideshare (car/vanpool) 9 5.8 5.8 92.3 Would not make trip 12 7.7 7.7 100.0 Total 156 100.0 100.0 If you indicated "Other", how would you travel? Frequency Percent Valid Percent Cumulative Percent Valid 151 96.8 96.8 96.8 Drive alone or rail 2 1.3 1.3 98.1 Uber 3 1.9 1.9 100.0 Total 156 100.0 100.0 City of Santa Clarita Transiit Development Plain Frequency Percent Valid Percent Cumulative I Percent Valid 6 3.8 3.8 3.8 Access Healthcare 5 3.2 3.2 7.1 Other (please specify) 4 2.6 2.6 9.6 Recreation 8 5.1 5.1 14.7 School 4 2.6 2.6 17.3 Work 129 82.7 82.7 100.0 Total 156 100.0 100.0 If you indicated "Other", what is the purpose of this trip? Fre uenc Percent Valid Percent Cumulative Percent Valid 152 97.4 97.4 97.4 Family 1 0.6 0.6 98.1 1 would not work downtown 1 0.6 0.6 1 98.7 N/A 1 0.6 0.6 99.4 Read newspaper 1 0.6 0.6 100.0 Total 156 100.0 100.0 How did you pay for this trip? Fre uenc Percent Valid Percent Cumulative Percent Valid 8 5.1 5.1 5.1 Cash 20 12.8 12.8 17.9 EZ Transit Pass 14 9.0 9.0 1 26.9 Metrolink Ticket/Pass 9 5.8 5.8 32.7 Monthly Pass 31 19.9 19.9 52.6 Stored value on TAP 72 46.2 46.2 98.7 Token Transit App 2 1.3 1.3 100.0 Total 156 100.0 100.0 If pass was purchased by you, where did you purchase the pass? Frequency Percent Valid Percent Cumulative Percent Valid 44 28.2 28.2 28.2 Local Library or Community Center 14 9.0 9.0 37.2 Online 47 30.1 30.1 1 67.3 Other (please specify) 34 21.8 21.8 89.1 Santa Clarita City Hall 10 6.4 6.4 95.5 Santa Clarita Transit Office 7 4.5 4.5 100.0 Total 156 100.0 100.0 If you indicated "Other", where did you purchase your pass? Frequency Percent Valid Percent Cumulative Percent Valid 123 78.8 78.8 78.8 Drug store 1 0.6 0.6 79.5 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain Employer 1 0.6.. 0.6 80.1.... LADOT at LA Mall 1 0.6 0.6 80.8 Metro Disability TAP 1 0.6 0.6 81.4 Metro Rail Station 1 0.6 0.6 82.1 Metro Red Line Station 1 0.6 0.6 82.7 Metrolink Downtown Los Angeles 1 0.6 0.6 83.3 Metrolink Station 1 0.6 0.6 84.0 N/A 2 1.3 1.3 85.3 Newhall Metrolink Station 2 1.3 1.3 86.5 North Hollywood 1 0.6 0.6 87.2 Northridge vendor 1 0.6 0.6 87.8 Ralphs Market, Granary Square 1 0.6 0.6 88.5 Saugus Drugs & Hallmark 7 4.5 4.5 92.9 through work payroll deduction 1 0.6 0.6 93.6 UCLA 2 1.3 1.3 94.9 UCLA payroll deduction 1 0.6 0.6 95.5 UCLA Ticket Office 5 3.2 3.2 98.7 Union Station 2 1.3 1.3 100.0 Total 156 100.0 100.0 Please indicate your overall satisfaction with Santa Clarita Transit's commuter bus service Fre uenc Percent Valid Percent Cumulative Percent Valid 8 5.1 5.1 5.1 Excellent 45 28.8 28.8 34.0 Fair 30 19.2 19.2 1 53.2 Good 68 43.6 43.6 96.8 Poor 5 3.2 3.2 100.0 Total 156 100.0 100.0 Please indicate your overall satisfaction with Santa Clarita Transit's availability of nearby parking Frequency Percent Valid Percent Cumulative Percent Valid 16 10.3 10.3 10.3 Excellent 53 34.0 34.0 44.2 Fair 23 14.7 14.7 59.0 Good 50 32.1 32.1 91.0 Poor 14 9.0 9.0 100.0 Total 156 100.0 100.0 Please indicate your overall satisfaction with Santa Clarita Transit's on -time performance Frequency Percent Valid Percent Cumulative Percent Valid 7 4.5 4.5 4.5 Excellent 39 25.0 25.0 29.5 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain Fair 26 16.7.. 16.7 46.2_.. Good 70 44.9 44.9 91.0 Poor 14 9.0 9.0 100.0 Total 156 100.0 100.0 Please indicate your overall satisfaction with Santa Clarita Transit's availability of onboard seating Fre uenc Percent Valid Percent Cumulative Percent Valid 7 4.5 4.5 4.5 Excellent 66 42.3 42.3 46.8 Fair 23 14.7 14.7 61.5 Good 55 35.3 35.3 96.8 Poor 5 3.2 3.2 100.0 Total 156 100.0 100.0 Please indicate your overall satisfaction with Santa Clarita Transit's cost of bus travel Frequency Percent Valid Percent Cumulative Percent Valid 7 4.5 4.5 4.5 Excellent 50 32.1 32.1 36.5 Fair 26 16.7 16.7 1 53.2 Good 67 42.9 42.9 96.2 Poor 6 3.8 3.8 100.0 Total 156 100.0 100.0 Please indicate your overall satisfaction with Santa Clarita Transit's safety onboard Frequency Percent Valid Percent Cumulative Percent Valid 7 4.5 4.5 4.5 Excellent 62 39.7 39.7 44.2 Fair 18 11.5 11.5 55.8 Good 63 40.4 40.4 96.2 Poor 6 3.8 3.8 100.0 Total 156 100.0 100.0 Please indicate your overall satisfaction with Santa Clarita Transit's vehicle cleanliness Frequency Percent Valid Percent Cumulative Percent Valid 7 4.5 4.5 4.5 Excellent 48 30.8 30.8 35.3 Fair 23 14.7 14.7 50.0 Good 73 46.8 46.8 96.8 Poor 5 3.2 3.2 100.0 Total 156 100.0 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain If you have additional comments or concerns, please indicate what those are. Valid Cumulative Frequency Percent Percent Percent Valid 98 62.8 62.8 62.8 797 AM First bus -leave 15 minutes earlier to adjus 1 0.6 0.6 63.5 797 route has too big of a gap between pickup time 1 0.6 0.6 64.1 799 has been the same for 20 years, except the com 1 0.6 0.6 64.7 9:45 AM bus driver of #757 doesent come to complet 1 0.6 0.6 65.4 Accessing transportation is issue. Too far to get 1 0.6 0.6 66.0 Bus stop at 1st St & Spring St was moved to Spring 1 0.6 0.6 66.7 Bus too crowded. 1 0.6 0.6 67.3 Concern of maintaining the buses due to revolving 1 0.6 0.6 67.9 Does not run long enough weekdays or weekend. 1 0.6 0.6 68.6 Drop-off should be closer to financial dist. 1 0.6 0.6 69.2 Free Wi-fi seems to be problematic lately. 1 0.6 0.6 69.9 Frequently dirty seats, oil/gas/exhaust smell, old 1 0.6 0.6 70.5 1 commute on 796 Warner Center. An earlier pick be 1 0.6 0.6 71.2 1 do not like the newer buses as the aisle is too 1 0.6 0.6 71.8 1 don't understand why they can't use bay 7 for pa 1 0.6 0.6 72.4 1 would like to see them get go back to going down 1 0.6 0.6 73.1 Increasing dirtiness. 1 0.6 0.6 73.7 It is very rare that I take public transportation, 1 0.6 0.6 74.4 Lately Ia€Tmve noticed that a lot of what it looks 1 0.6 0.6 75.0 Maybe an additional bus for Century City in the mo 1 0.6 0.6 75.6 More bus stops available to my location. 1 0.6 0.6 76.3 More ventilation to clean air of smokers that boar 1 0.6 0.6 76.9 Morning bus always arrive 5-7 minutes late to pick 1 0.6 0.6 77.6 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Most of the drivers are nice and helpful. 1 0.6 0.6 78.2 My driver is impatient. Throws us around as he whi 1 0.6 0.6 78.8 My driver is so wonderful, never late, drives safe 1 0.6 0.6 79.5 Need to have one bus go from Val Verde to Sand Can 1 0.6 0.6 80.1 On -time best in the mornings, not as reliable in t 1 0.6 0.6 80.8 On -time performance has greatly improved lately. 1 0.6 0.6 81.4 On time performance seems to depend on driver. 1 0.6 0.6 82.1 Parking at MTC is getting bad for anyone catching 1 0.6 0.6 82.7 Please add more route times in the afternoon (befo 1 0.6 0.6 83.3 Please clean the back of the busses. They are filt 1 0.6 0.6 84.0 Please have ALL drivers remember to turn on overhe 1 0.6 0.6 84.6 Please publish schedule and live location to Googl 1 0.6 0.6 85.3 Please start first bus on 799 about 10 min early i 1 0.6 0.6 85.9 Rte 794 morning chronically late. 1 0.6 0.6 86.5 Safety: Stress Rail Crossing Precautionary STOPS o 1 0.6 0.6 87.2 Some buses have what looks like mold in the light 1 0.6 0.6 87.8 Some drivers hit the brakes too hard or honk too m 1 0.6 0.6 88.5 Someone needs to take charge of the disruptive lou 1 0.6 0.6 89.1 Takes 30 min just to get out of SCV, due to too ma 1 0.6 0.6 89.7 Temperature on bus is too cold. 1 0.6 0.6 90.4 The 757 has the old buses. 1 0.6 0.6 91.0 The bike racks are terrible! Theya€Trove frequently 1 0.6 0.6 91.7 The closest drop off in the morning is too far and 1 0.6 0.6 92.3 The newest buses are very narrow on middle. The ha 1 0.6 0.6 92.9 The seats on the new buses (with seatbelts) are un 1 0.6 0.6 93.6 The Wi-fi never works. In the last year, even tho 1 0.6 0.6 94.2 There is mildew in the lights. Pathway is too narr 1 0.6 0.6 94.9 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transiit Development Plain Too many sketchy people riding North Hollywood lin 1 0.6 0.6 95.5 Too much phone talking and passenger conversation. 1 0.6 0.6 96.2 Van pools should not be allowed to park at McBean 1 0.6 0.6 96.8 We need more accurate bus arrival indicators on th 1 0.6 0.6 97.4 WiFi needs upgrade, service is so poor I have stop 1 0.6 0.6 98.1 Wifi service on 796 is very spotty. Adding more b 1 0.6 0.6 98.7 Would appreciate text if bus is extremely late or 1 0.6 0.6 99.4 Would really like to see to 8th evening run start 1 0.6 0.6 100.0 Total 156 100.0 100.0 What service change would encourage you to use the service more often? Frequency Percent Valid Percent Cumulative Percent Valid 91 58.3 58.3 58.3 Increase frequency 65 41.7 41.7 100.0 Later service 42 26.9 26.9 1 100.0 Serve new/different areas 29 18.6 18.6 100.0 Lower fares 29 18.6 18.6 100.0 Earlier service 28 17.9 17.9 100.0 Newer/cleaner buses 15 9.6 9.6 100.0 Nothing 24 15.4 15.4 100.0 Total 156 100.0 100.0 If you indicated "Serve new/different areas", what areas would you like to see served? Valid Cumulative Frequency Percent Percent Percent Valid 104 66.7 66.7 66.7 797 - need a last bus in the morning around 7:30a 1 0.6 0.6 67.3 A second bus for the same route. Too many student 1 0.6 0.6 67.9 Add 7:30 799 bus out of SCV. Also fewer stops in S 1 0.6 0.6 68.6 Add a early afternoon, 12:15PM northbound run on F 1 0.6 0.6 69.2 Additional charging/power availability. Synchroniz 1 0.6 0.6 69.9 Arrive at Weyburn at 0630 promptly/consistently. 1 0.6 0.6 70.5 Being notified when route changes because of speci 1 0.6 0.6 71.2 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Closer to Canyon Country. Lost Canyon and Via Prin 1 0.6 0.6 71.8 Commuter pickup locations on the East side of the 1 0.6 0.6 72.4 Direct bus from Val Verde to Canyon Country. 1 0.6 0.6 73.1 Disneyland/OC. Like the San Bernardino -Disneyland 1 0.6 0.6 73.7 Earlier service leaving Century City. 3:45 Is not 1 0.6 0.6 74.4 Earlier service to downtown Los Angeles like AVTA. 1 0.6 0.6 75.0 Eliminate the city hall stop in downtown LA since 1 0.6 0.6 75.6 Faster commute times, crossing all of SCV adds con 1 0.6 0.6 76.3 Have buses depart from the transit center and let 1 0.6 0.6 76.9 Having better connecting times for Metrolink train 1 0.6 0.6 77.6 Larger Park & Ride lots (more spaces) 1 0.6 0.6 78.2 Later buses going out in the morning and earlier b 1 0.6 0.6 78.8 LAX 1 0.6 0.6 79.5 Less tax money wasted on empty buses. 1 0.6 0.6 80.1 Maintenance. 1 0.6 0.6 80.8 Mid -day increase in service; better connections wi 1 0.6 0.6 81.4 More buses - there are only 6 buses in the morning 1 0.6 0.6 82.1 More comfortable buses and bike racks on the front 1 0.6 0.6 82.7 More locations around Burbank. 1 0.6 0.6 83.3 More parking at McBean. Also, drivers should rele 1 0.6 0.6 84.0 More service to medical center on Constellation. 1 0.6 0.6 84.6 More stops closer to my location. 2 1/2 miles away 1 0.6 0.6 85.3 More stops in SCV on way to freeway. 1 0.6 0.6 85.9 Most UCLA students and staff bus riders are done a 1 0.6 0.6 86.5 Moving to Castaic. Would like to see a commuter bu 1 0.6 0.6 87.2 Need a through bus from Bouquet to Soledad. 1 0.6 0.6 87.8 Need city buses to run after 10:30PM! So passenger 1 0.6 0.6 88.5 "N1 ooii e & A s''iwoc II a t es, III iic, �� 2 � " City of Santa Clarita Transiit Development Plain Old Road north of Rye Canyon. Higher Vision Church 1 0.6 0.6 89.1 Pick up near Fair Oaks Ranch area or 14 & Via Prin 1 0.6 0.6 89.7 Please increase frequency outbound to Santa Clarit 1 0.6 0.6 90.4 Right now I'm taking the train in afternoon becaus 1 0.6 0.6 91.0 Route # 12 on Saturday should be earlier. 1 0.6 0.6 91.7 Sand Canyon and Placerita Canyon. 1 0.6 0.6 92.3 Saturday commuter service. 1 0.6 0.6 92.9 Serve new/different area. Please have a bus run f 1 0.6 0.6 93.6 Standard/uniform policy for how drivers deal with 1 0.6 0.6 94.2 The bus stop at Spring and 1st was moved back to S 1 0.6 0.6 94.9 The center aisle in the newer buses is too narrow. 1 0.6 0.6 95.5 The drop off in the morning should be closer to Fi 1 0.6 0.6 96.2 The last bus from Warner to SCV should be schedule 1 0.6 0.6 96.8 There needs to be another afternoon/evening pick u 1 0.6 0.6 97.4 Vehicle tracking doesn't work well for 799 - Hard 1 0.6 0.6 98.1 Weekend service downtown, Century City and Warner 1 0.6 0.6 98.7 Weekend service same as M-F. 1 0.6 0.6 99.4 Would love a 3:30 pick up. 1 0.6 0.6 100.0 Total 156 100.0 100.0 If applicable, which online resource do you use most to receive news and information about Santa Clarita Transit services? Valid Cumulative Frequency Percent Percent Percent Valid 20 12.8 12.8 12.8 1 do not use online resources to receive informati 22 14.1 14.1 26.9 Social Media 32 20.5 20.5 47.4 Vehicle Tracking/Bus Arrival (Santa Clarita Transi 82 52.6 52.6 100.0 Total 156 100.0 100.0 City of Santa Clarita Transiit Development Plain If you indicated "Social Media", which type of social media? Fre uenc Percent Valid Percent Cumulative Percent Valid 146 93.6 93.6 93.6 App on phone. 1 0.6 0.6 94.2 Messages on the bus itself. 1 0.6 0.6 94.9 Online if available 1 0.6 0.6 95.5 Text for bus ETA 1 0.6 0.6 96.2 Transit app 1 0.6 0.6 96.8 Twitter 5 3.2 3.2 100.0 Total 156 100.0 100.0 If you indicated "Other", which resource do you use? Frequency Percent Valid Percent Cumulative Percent Valid 149 95.5 95.5 95.5 Call to City, Transit office. 1 0.6 0.6 96.2 Email 2 1.3 1.3 1 97.4 Moovit; "Transit" app 1 0.6 0.6 98.1 Nothing; Google Maps 1 0.6 0.6 98.7 Rider Alerts 1 0.6 0.6 99.4 SC Transit app; "Transit" app; Apple Maps app; SC 1 0.6 0.6 100.0 Total 156 100.0 100.0 Do you use the luggage compartments (located on the side of the commuter buses)? If so, what items do you store in these compartments (e.g. luggage, bicycles, etc.)? Frequency Percent Valid Percent Cumulative Percent Valid 3 1.9 1.9 1.9 If'Yes' please specify 1 0.6 0.6 2.6 No 130 83.3 83.3 85.9 Was not aware of this feature 11 7.1 7.1 92.9 Yes 11 7.1 7.1 100.0 Total 156 100.0 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain If you indicated "Yes", what do you store in the compartment? Frequency Percent Valid Percent Cumulative Percent Valid 147 94.2 94.2 94.2 Backpack/luggage 1 0.6 0.6 94.9 Bicycle 6 3.8 3.8 98.7 Over -sized items; coats 1 0.6 0.6 99.4 Skateboard 1 0.6 0.6 100.0 Total 156 100.0 100.0 Do you have a valid driver license? Frequency Percent Valid Percent Cumulative Percent Valid 2 1.3 1.3 1.3 No 18 11.5 11.5 12.8 Yes 136 87.2 87.2 100.0 Total 156 100.0 100.0 Did you have a car available to make this trip? Frequency Percent Valid Percent Cumulative Percent Valid 2 1.3 1.3 1.3 No 28 17.9 17.9 19.2 Yes 126 80.8 80.8 100.0 Total 156 100.0 100.0 What is your age? Fre uenc Percent Valid Percent Cumulative Percent Valid 2 1.3 1.3 1.3 18-30 12 7.7 7.7 9.0 31-40 25 16.0 16.0 1 25.0 41-50 31 19.9 19.9 44.9 51-59 42 26.9 26.9 71.8 60+ 40 25.6 25.6 97.4 Under 18 4 2.6 2.6 100.0 Total 156 100.0 100.0 Do you speak a language other than English at home? Frequency Percent Valid Percent Cumulative Percent Valid 1 0.6 0.6 0.6 No 119 76.3 76.3 76.9 Yes 36 23.1 23.1 100.0 Total 156 100.0 100.0 City of Santa Clarita Transit Development Plain If you indicated "Yes", which language? Frequency Percent Valid Percent Cumulative Percent Valid 135 86.5 86.5 86.5 ASL 1 0.6 0.6 87.2 French 1 0.6 0.6 1 87.8 Macedonian 1 0.6 0.6 88.5 Russian 1 0.6 0.6 89.1 Spanish 11 7.1 7.1 96.2 Spanish; German 2 1.3 1.3 97.4 Spanish; Korean 1 0.6 0.6 98.1 Spanish; Romanian 1 0.6 0.6 98.7 Tagalog 2 1.3 1.3 100.0 Total 156 100.0 100.0 Are you male or female? Frequency Percent Valid Percent Cumulative Percent Valid 2 1.3 1.3 1.3 Do not wish to identify 4 2.6 2.6 3.8 Female 76 1 48.7 1 48.7 1 52.6 Male 74 47.4 47.4 100.0 Total 156 100.0 100.0 What was your total household income in 2017? Frequency Percent Valid Percent Cumulative Percent Valid 15 9.6 9.6 9.6 $15,000-$24,999 8 5.1 5.1 14.7 $25,000-$34,999 3 1.9 1.9 16.7 $35,000-$44,999 8 5.1 5.1 21.8 $45,000-$54,999 6 3.8 3.8 25.6 $55,000 or more 110 70.5 70.5 96.2 Under $15,000 6 3.8 3.8 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain Total . 156 I 100.6 ..I 100.0 Zip code Fre uenc Percent Valid Percent Cumulative Percent Valid 9 5.8 5.8 5.8 90004 1 0.6 0.6 6.4 90042 1 0.6 0.6 7.1 91030 1 0.6 0.6 7.7 91321 16 10.3 10.3 17.9 91331 1 0.6 0.6 18.6 91350 26 16.7 16.7 35.3 91351 13 8.3 8.3 43.6 91354 15 9.6 9.6 53.2 91355 22 14.1 14.1 67.3 91381 5 3.2 3.2 70.5 91384 12 7.7 7.7 78.2 91387 20 12.8 12.8 91.0 91390 7 4.5 4.5 95.5 91505 1 0.6 0.6 96.2 91601 1 0.6 0.6 96.8 91606 1 0.6 0.6 97.4 91764 1 0.6 0.6 98.1 92801 1 0.6 0.6 98.7 93225 1 0.6 0.6 99.4 93551 1 0.6 0.6 100.0 Total 156 100.0 100.0 City of Santa Clarita Transiit Development Plain IE::xlhiilbiit [3.4 lf')iiall-A-Iiliide Suirvey If=irequenciies In which community do you currently reside? Frequency Percent Valid Percent Cumulative Percent Valid Canyon Country 61 40.4 41.2 41.2 Newhall 27 17.9 18.2 59.5 Stevenson Ranch 5 3.3 3.4 62.8 Castaic 16 10.6 10.8 73.6 Saugus 11 7.3 7.4 81.1 Valencia 28 18.5 18.9 100.0 Total 148 98.0 100.0 Missing System 3 2.0 Total 151 100.0 Which service are you registered with? Frequency Percent Valid Percent Cumulative Percent Valid Dial -A -Ride 85 56.3 56.3 56.3 Access 34 22.5 22.5 78.8 Both 28 18.5 18.5 97.4 Not sure 4 2.6 2.6 100.0 Total 151 100.0 1 100.0 Which of the following do you use most frequently? Frequency Percent Valid Percent Cumulative Percent Valid Dial -A -Ride 97 64.2 65.5 65.5 Access 41 27.2 27.7 93.2 Not sure 10 6.6 6.8 100.0 Total 148 98.0 100.0 Missing System 3 2.0 Total 151 100.0 Have you ridden the City of Santa Clarita's Dial-A-Ride/Access service in the past 90 days? Frequency Percent Valid Percent Cumulative Percent Valid Yes 102 67.5 68.9 68.9 No 46 30.5 31.1 100.0 Total 148 98.0 100.0 Missing System 3 2.0 Total 151 100.0 City of Santa Clarita Transiit Development Plain How often do you use the Santa Clarita Dial-A-Ride/Access service? Frequency Percent Valid Percent Cumulative Percent Valid Less than once weekly 89 58.9 61.4 61.4 1-2 times per week 35 23.2 24.1 85.5 3-4 times per week 12 7.9 8.3 93.8 5 or more times per week 9 6.0 6.2 100.0 Total 145 96.0 100.0 Missing System 6 4.0 Total 151 100.0 On -time performance Frequency Percent Valid Percent Cumulative Percent Valid Excellent 70 46.4 48.3 48.3 Good 53 35.1 36.6 84.8 Fair 15 9.9 10.3 95.2 Poor 7 4.6 4.8 100.0 Total 145 96.0 100.0 Missing System 6 4.0 Total 151 100.0 Customer service: Office/dispatch Frequency Percent Valid Percent Cumulative Percent Valid Excellent 91 60.3 63.6 63.6 Good 38 25.2 26.6 90.2 Fair 11 7.3 7.7 97.9 Poor 3 2.0 2.1 100.0 Total 143 94.7 100.0 Missing System 8 5.3 Total 151 100.0 Customer service: Drivers Frequency Percent Valid Percent Cumulative Percent Valid Excellent 104 68.9 71.2 71.2 Good 38 25.2 26.0 97.3 Fair 2 1.3 1.4 98.6 Poor 2 1.3 1.4 100.0 Total 146 96.7 100.0 Missing System 5 3.3 Total 151 100.0 City of Santa Clarita Transiit Development Plain Ease of making reservations Frequency Percent Valid Percent Cumulative Percent Valid Excellent 84 55.6 57.9 57.9 Good 43 28.5 29.7 87.6 Fair 15 9.9 10.3 97.9 Poor 3 2.0 2.1 100.0 Total 145 96.0 100.0 Missing System 6 4.0 Total 151 100.0 Dependability Frequency Percent Valid Percent Cumulative Percent Valid Excellent 79 52.3 54.9 54.9 Good 41 27.2 28.5 83.3 Fair 17 11.3 11.8 95.1 Poor 7 4.6 4.9 100.0 Total 144 95.4 100.0 Missing System 7 4.6 Total 151 100.0 Cost Frequency Percent Valid Percent Cumulative Percent Valid Excellent 102 67.5 71.3 71.3 Good 28 18.5 19.6 90.9 Fair 13 8.6 9.1 100.0 Total 143 94.7 100.0 Missing System 8 5.3 Total 151 100.0 Service overall Frequency Percent Valid Percent Cumulative Percent Valid Excellent 86 57.0 59.7 59.7 Good 44 29.1 30.6 90.3 Fair 10 6.6 6.9 97.2 Poor 4 2.6 2.8 100.0 Total 144 95.4 100.0 Missing System 7 4.6 Total 151 100.0 City of Santa Clarita Transiit Development Plain What is your most common travel destination when using the Santa Clarita Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid Doctor's office 93 61.6 100.0 100.0 Missing System 58 38.4 Total 151 100.0 What is your most common travel destination when using the Santa Clarita Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid Shopping 39 25.8 100.0 100.0 Missing System 112 74.2 Total 151 100.0 What is your most common travel destination when using the Santa Clarita Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid School 5 3.3 100.0 100.0 Missing System 146 96.7 Total 151 100.0 What is your most common travel destination when using the Santa Clarita Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid Work 11 7.3 100.0 100.0 Missing System 140 92.7 Total 151 100.0 What is your most common travel destination when using the Santa Clarita Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid Senior Center 28 18.5 100.0 100.0 Missing System 123 81.5 Total 151 100.0 What is your most common travel destination when using the Santa Clarita Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid Other 34 22.5 100.0 100.0 Missing System 117 77.5 Total 151 100.0 City of Santa Clarita Transiit Development Plain What is your main reason for using the City's Dial-A-Ride/Access service? Frequency Percent Valid Percent Cumulative Percent Valid No or limited access to 54 35.8 100.0 100.0 personal vehicle Missing System 97 64.2 Total 151 100.0 What is your main reason for using the City's Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid Don't drive/No longer drive 86 57.0 100.0 100.0 Missing System 65 43.0 Total 151 100.0 What is your main reason for using the City's Dial-A-Ride/Access service? Frequency Percent Valid Percent Cumulative Percent Valid Other transportation services are too 24 15.9 100.0 100.0 expensive (i.e., taxi) Missing System 127 84.1 Total 151 100.0 What is your main reason for using the City's Dial-A-Ride/Access service? Cumulative Frequency Percent Valid Percent Percent Valid Other (please specify) 20 13.2 100.0 100.0 Missing System 131 86.8 Total 151 100.0 City of Santa Clarita Transiit Development Plain Other (please specify) Frequency Percent Valid Percent Cumulative Percent Valid 131 86.8 86.8 86.8 Access helps me & my child with 1 0.7 0.7 87.4 down -syndrome. Access helps me with my child with 1 0.7 0.7 88.1 disabilities. Disability 1 0.7 0.7 88.7 Disabled 2 1.3 1.3 90.1 Get son to take me when 1 0.7 0.7 90.7 possible. Health issue 1 0.7 0.7 91.4 Health issues 2 1.3 1.3 92.7 Health problems 1 0.7 0.7 93.4 1 live far away from the stores 1 0.7 0.7 94.0 1 mostly use to go where city bus 1 0.7 0.7 94.7 does not. I normally take the regular bus, by driving to a nearby bus stop and parking in a lot, but there is no 1 0.7 0.7 95.4 secure parking available after 6pm. Medical 1 0.7 0.7 96.0 My arm healed and I can drive 1 0.7 0.7 96.7 again. No fixed route 1 0.7 0.7 97.4 bus No response 1 0.7 0.7 98.0 Seizure disorder 1 0.7 0.7 98.7 To see my neurologist. 1 0.7 0.7 99.3 Visual impairment 1 0.7 0.7 100.0 Total 151 100.0 100.0 City of Santa Clarita Transiit Development Plain How do you usually pay for your Dial -A-Ride/Access trip? Frequency Percent Valid Percent Cumulative Percent Valid Cash 84 55.6 57.1 57.1 TAP Punch ticket (purchased at 32 21.2 21.8 78.9 Senior Center) TAP cash 30 19.9 20.4 99.3 Access coupon 1 0.7 0.7 100.0 Total 147 97.4 100.0 Missing System 4 2.6 Total 151 100.0 Regarding your most recent Dial -A- Ride/Access trip: If the Santa Clarita Dial-A-Ride/Access service had not been available, how would you have made that trip? (Select only one) Frequency Percent Valid Percent Cumulative Percent Valid Ride with family member or friend 53 35.1 35.8 35.8 Santa Clarita Transit fixed- 22 14.6 14.9 50.7 route bus Other public transit services 6 4.0 4.1 54.7 Social service organization 1 0.7 0.7 55.4 Taxi/Uber/Lyft 21 13.9 14.2 69.6 Private shuttle 1 0.7 0.7 70.3 Walk 1 0.7 0.7 70.9 1 would not have been able to 43 28.5 29.1 100.0 make trip. Total 148 98.0 100.0 Missing System 3 2.0 Total 151 100.0 Have you ridden Santa Clarita Transit's local fixed -route bus within the past 90 days? Cumulative Frequency Percent Valid Percent Percent Valid Yes 60 39.7 39.7 39.7 No 91 60.3 60.3 100.0 Total 151 100.0 100.0 City of Santa Clarita Transiit Development Plain Cumulative Frequency Percent Valid Percent Percent Valid Increase frequency 18 11.9 100.0 100.0 Missing System 133 88.1 Total 151 100.0 If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? Cumulative Frequency Percent Valid Percent Percent Valid Later service 4 2.6 100.0 100.0 Missing System 147 97.4 Total 151 100.0 If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? Cumulative Frequency Percent Valid Percent Percent Valid Earlier service 3 2.0 100.0 100.0 Missing System 148 98.0 Total 151 100.0 If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? Cumulative Frequency Percent Valid Percent Percent Valid Closer to my house 21 13.9 100.0 100.0 Missing System 130 86.1 Total 151 100.0 If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? Frequency Percent Valid Percent Cumulative Percent Valid Easier -to -obtain service 13 8.6 100.0 100.0 information Missing System 138 91.4 Total 151 100.0 If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? Frequency Percent Valid Percent Cumulative Percent Valid Travel training (classes to learn to use local fixed- 5 3.3 100.0 100.0 route bus service) Missing System 146 96.7 Total 151 100.0 City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? Cumulative Frequency Percent Valid Percent Percent Valid Nothing would encourage me 32 21.2 100.0 100.0 Missing System 119 78.8 Total 151 100.0 If No, what might encourage you to try Santa Clarita Transit's local fixed -route bus service? Frequency Percent Valid Percent Cumulative Percent Valid Serve new/different 12 7.9 100.0 100.0 areas Missing System 139 92.1 Total 151 100.0 If you selected "later service,"A as late as: Frequency Percent Valid Percent Cumulative Percent Valid 148 98.0 98.0 98.0 10 pm 1 0.7 0.7 98.7 11 pm-12 am 1 0.7 0.7 99.3 No response 1 0.7 0.7 100.0 Total 151 100.0 100.0 If you selected "earlier service," as early as: Cumulative Frequency Percent Valid Percent Percent Valid 150 99.3 99.3 99.3 6 am 1 0.7 0.7 100.0 Total 151 100.0 100.0 Cross streets #1 Frequency Percent Valid Percent Cumulative Percent Valid 140 92.7 92.7 92.7 Bakerton 1 0.7 0.7 93.4 Dockweiler Dr 1 0.7 0.7 94.0 Golden Valley 1 0.7 0.7 94.7 Jasmine Valley 1 0.7 0.7 95.4 "kiciIre & Assaidates, III iic, �� 20 �`j City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II No response Sand Canyon Soledad Canyon Rd Tamarack Ln Total 4 2.6 2.6 98.0 1 0.7 0.7 98.7 1 0.7 0.7 99.3 1 0.7 0.7 100.0 151 100.0 100.0 Cross streets #2 Frequency Percent Valid Percent Cumulative Percent Valid 140 92.7 92.7 92.7 5 Knolls 1 0.7 0.7 93.4 Abelia 1 0.7 0.7 94.0 Kimbrough 1 0.7 0.7 94.7 Langside Ave 1 0.7 0.7 95.4 No response 4 2.6 2.6 98.0 Startree Ln 1 0.7 0.7 98.7 Thompson Ranch 1 0.7 0.7 99.3 Valle Del Oro 1 0.7 0.7 100.0 Total 151 100.0 1 100.0 If you selected "Serve new/different areas," specify: Frequency Percent Valid Percent Cumulative Percent Valid 142 94.0 94.0 94.0 Blind in left eye. Use a fold up 1 0.7 0.7 94.7 walker with seat. Can't use local service as I need someone to be with me. I can't 1 0.7 0.7 95.4 walk without my walker. I'm disabled and need curb to 1 0.7 0.7 96.0 curb. My house is far from the bus stop. 1 0.7 0.7 96.7 My vision is very low. I can't read numbers or 1 0.7 0.7 97.4 names. Newhall Rd. to Golden Valley & 5 1 0.7 0.7 98.0 Knolls Santa Clarita Valley to San 1 0.7 0.7 98.7 Fernando Valley "1ciciIre & Assaidates, III iic, �� 20 �`j City of Santa Clarita Transiit Development Plain Senior Center 1 0.7 0.7 .... 99.3 To many people 1 0.7 0.7 100.0 Total 151 100.0 100.0 When calling to place your Dial-A-Ride/Access trip request, are you able to promptly reach a Customer Service Representative? Frequency Percent Valid Percent Cumulative Percent Valid Yes 138 91.4 93.9 93.9 No 9 6.0 6.1 100.0 Total 147 97.4 100.0 Missing System 4 2.6 Total 151 100.0 Do you frequently travel outside the Santa Clarita Valley? Cumulative Frequency Percent Valid Percent Percent Valid Yes 52 34.4 34.4 34.4 No 99 65.6 65.6 100.0 Total 151 100.0 100.0 If Yes, how do you typically make that trip? Frequency Percent Valid Percent Cumulative Percent Valid Metrolink 22 14.6 43.1 43.1 Access services 9 6.0 17.6 60.8 Drive 7 4.6 13.7 74.5 Ride with friend/family 9 6.0 17.6 92.2 Taxi/Uber/Lyft 4 2.6 7.8 100.0 Total 51 33.8 100.0 Missing System 100 66.2 Total 151 100.0 Other (please specify) Frequency Percent Valid Percent Cumulative Percent Valid 151 100.0 100.0 100.0 How often do you make that trip? Cumulative Frequency Percent Valid Percent Percent Valid Once per month 31 20.5 44.3 44.3 2-3 times per month 17 11.3 24.3 68.6 "N1cicilre & Assaidates, IIIiic, �� 20�" City of Santa Clarita Transiit Development Plain 1-2 times per week 16 10.6 22.9 91.4 3-4 times per week 6 4.0 8.6 100.0 Total 70 46.4 100.0 Missing System 81 53.6 Total 151 100.0 What is your age category? Frequency Percent Valid Percent Cumulative Percent Valid Younger than 18 1 0.7 0.7 0.7 18-30 7 4.6 4.6 5.3 31-40 5 3.3 3.3 8.6 41-50 1 0.7 0.7 9.3 51-59 8 5.3 5.3 14.6 60 or older 128 84.8 84.8 99.3 Decline to state 1 0.7 0.7 100.0 Total 151 100.0 1 100.0 Do you speak a language other than English at home? Frequency Percent Valid Percent Cumulative Percent Valid Yes 50 33.1 33.3 33.3 No 100 66.2 66.7 100.0 Total 150 99.3 100.0 Missing System 1 0.7 Total 151 100.0 If Yes, specify: Frequency Percent Valid Percent Cumulative Percent Valid 102 67.5 67.5 67.5 American Sign Language 1 0.7 0.7 68.2 Arabic 1 0.7 0.7 68.9 Arabic, French 1 0.7 0.7 69.5 Armenian 1 0.7 0.7 70.2 Cantonese 1 0.7 0.7 70.9 Chinese 1 0.7 0.7 71.5 Farci 1 0.7 0.7 72.2 Fookien & Tagalog 1 0.7 0.7 72.8 French 2 1.3 1.3 74.2 Gujarati 1 0.7 0.7 74.8 IBO Language 1 0.7 0.7 75.5 "N1cicilre & AssccIates, IIIiic, �� 20�" City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II Indian Korean No response Philipino Spanish Swedish Tagalog Thai Total 1 0.7 0.7 76.2 1 0.7 0.7 76.8 5 3.3 3.3 80.1 1 0.7 0.7 80.8 13 8.6 8.6 89.4 1 0.7 0.7 90.1 14 9.3 9.3 99.3 1 0.7 0.7 100.0 151 100.0 100.0 How do you identify? Frequency Percent Valid Percent Cumulative Percent Valid Male 47 31.1 31.3 31.3 Female 102 67.5 68.0 99.3 Decline to state 1 0.7 0.7 100.0 Total 150 99.3 100.0 Missing System 1 0.7 Total 151 100.0 What was your total household income last year? Frequency Percent Valid Percent Cumulative Percent Valid Under $15,000 44 29.1 30.1 30.1 $15,000-$24,999 27 17.9 18.5 48.6 $25,000-$34,999 10 6.6 6.8 55.5 $35,000-$44,999 8 5.3 5.5 61.0 $45,000-$54,999 5 3.3 3.4 64.4 $55,000 or more 11 7.3 7.5 71.9 Decline to state 41 27.2 28.1 100.0 Total 146 96.7 100.0 Missing System 5 3.3 Total 151 100.0 Which of the following do you have access to? (Check all that apply) Cumulative Frequency Percent Valid Percent Percent Valid Internet 78 51.7 100.0 100.0 Missing System 73 48.3 Total 151 100.0 Which of the following do you have access to? (Check all that apply) Cumulative Frequency Percent Valid Percent Percent Valid E-mail 85 56.3 100.0 100.0 Missing System 66 43.7 Total 151 100.0 "1ciciIre & Assaidates, III iic, �� 20 U' City of Santa Clarita Transiit Development Plain Which of the following do you have access to? (Check all that apply) Frequency Percent Valid Percent Cumulative Percent Valid Smartphone (i.e., iPhone, Droid, 86 57.0 100.0 100.0 etc.) Missing System 65 43.0 Total 151 100.0 Which of the following do you have access to? (Check all that apply) Cumulative Frequency Percent Valid Percent Percent Valid Text messaging 86 57.0 100.0 100.0 Missing System 65 43.0 Total 151 100.0 City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II li::xlhibiit [3.5 Supplemental School IDay Survey [::requenciies What route are you telling us about? Please select the ONE supplemental school day route you rode most recently or the supplemental school day route where you received a survey card. Frequency Percent Valid Percent Cumulative Percent Valid 620 AM 6 1.0 1.0 1.0 620 PM 52 8.3 8.3 9.2 621 AM 16 2.5 2.5 11.8 622 AM 21 3.3 3.3 15.1 622 PM 26 4.1 4.1 19.3 624 AM 7 1.1 1.1 20.4 624 PM 11 1.8 1.8 22.1 625 AM 1 0.2 0.2 22.3 625 PM 5 0.8 0.8 23.1 626 AM 19 3.0 3.0 26.1 626 PM 88 14.0 14.0 40.1 627 AM 2 0.3 0.3 40.4 627 PM 9 1.4 1.4 41.9 628 AM 6 1.0 1.0 42.8 628 PM 7 1.1 1.1 43.9 629 AM 2 0.3 0.3 44.3 629 PM 7 1.1 1.1 45.4 630 AM 2 0.3 0.3 45.7 631 PM 11 1.8 1.8 47.5 632 AM 52 8.3 8.3 55.7 633 PM 6 1.0 1.0 56.7 634 AM 62 9.9 9.9 66.6 634 PM 27 4.3 4.3 70.9 "kiciIre & Assaidates, III iic, �� 20 �`j City of Santa Clarita Transit Development IPlain I�3e poN"t A,:'wpeNu<11I 636 AM 636 PM 637 PM 638 PM 640 AM 640 PM 641 AM 641 PM 642 AM Another Santa Clarita Transit local route Total 12 1.9 1.9 72.8 18 2.9 2.9 75.6 56 8.9 8.9 84.6 15 2.4 2.4 86.9 3 0.5 0.5 87.4 13 2.1 2.1 89.5 17 2.7 2.7 92.2 3 0.5 0.5 92.7 9 1.4 1.4 94.1 37 1 5.9 1 5.9 1 100.0 628 1 100.0 1 100.0 City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II Date of Trip Frequency Percent Valid Percent Cumulative Percent Valid 04/02/2018 1 0.2 0.2 0.2 04/03/2018 3 0.5 0.5 0.6 04/04/2018 9 1.4 1.4 2.1 04/05/2018 2 0.3 0.3 2.4 04/06/2018 4 0.6 0.6 3.0 04/07/2018 1 0.2 0.2 3.2 04/08/2018 1 0.2 0.2 3.3 04/09/2018 2 0.3 0.3 3.7 04/10/2018 8 1.3 1.3 4.9 04/11 /2018 10 1.6 1.6 6.5 04/12/2018 10 1.6 1.6 8.1 04/13/2018 15 2.4 2.4 10.5 04/14/2018 1 0.2 0.2 10.7 04/15/2018 1 0.2 0.2 10.8 04/16/2018 39 6.2 6.2 17.0 04/17/2018 159 25.3 25.3 42.4 04/18/2018 28 4.5 4.5 46.8 04/19/2018 224 35.7 35.7 82.5 04/20/2018 89 14.2 14.2 96.7 04/21 /2018 1 0.2 0.2 96.8 04/23/2018 4 0.6 0.6 97.5 04/24/2018 2 0.3 0.3 97.8 04/25/2018 2 0.3 0.3 98.1 04/26/2018 2 0.3 0.3 98.4 04/27/2018 2 0.3 0.3 98.7 "kioIre & Assabates, III iic, �� 203`j City of Santa Clarita Transit Development Plain I�3e port A,[:wpeNu<1II 04/28/2018 04/29/2018 04/30/2018 Total Time of Trip 3 0.5 0.5 99.2 4 0.6 0.6 99.8 1 0.2 0.2 100.0 628 100.0 100.0 Valid Cumulative Frequency Percent Percent Percent Valid AM 251 40.0 40.0 40.0 PM 377 60.0 60.0 100.0 Total 628 100.0 100.0 "kioIre & Assabates, III iic, �� 203`j City of Santa Clarita Transiit Development Plain What school are you going to or coming from? Frequency Percent Valid Percent Cumulative Percent Valid Other (please specify) 13 2.1 2.1 2.1 Arroyo Seco Jr. High 141 22.5 22.5 24.5 La Mesa Jr. High 107 17.0 17.0 41.6 Placerita Jr. High 12 1.9 1.9 43.5 Rancho Pico Jr. High 73 11.6 11.6 55.1 Rio Norte Jr. High 42 6.7 6.7 61.8 Sierra Vista Jr. High 22 3.5 3.5 65.3 Canyon High 49 7.8 7.8 73.1 Golden Valley High 33 5.3 5.3 78.3 Hart High 15 2.4 2.4 80.7 Saugus High 27 4.3 4.3 85.0 Valencia High 46 7.3 7.3 92.4 West Ranch High 42 6.7 6.7 99.0 Bowman High 6 1.0 1.0 100.0 Total 628 100.0 100.0 Other (please specify) Frequency Percent Valid Percent Cumulative Percent Valid 618 98.4 98.4 98.4 Academy of the Canyons 5 0.8 0.8 99.2 COC Canyon Country 1 0.2 0.2 99.4 College of the Canyons 1 0.2 0.2 99.5 North Hollywood High School 1 0.2 0.2 99.7 OFL- Opportunities for Learning 1 0.2 0.2 99.8 Sequoia Charter School 1 0.2 0.2 100.0 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II Total 628 100.0.. 100.0 How did you pay for this trip? Frequency Percent Valid Percent Cumulative Percent Valid Other (please specify) 5 0.8 0.8 0.8 Cash 318 50.6 52.4 53.2 Stored value on TAP 207 33.0 34.1 87.3 Monthly pass 72 11.5 11.9 99.2 Token Transit App 5 0.8 0.8 100.0 Total 607 96.7 100.0 Missing System 21 3.3 Total 628 100.0 Other (please specify) Valid Cumulative Frequency Percent Percent Percent Valid 625 99.5 99.5 99.5 Disabled 3 0.5 0.5 100.0 Total 628 100.0 100.0 How often do you ride the bus to or from school in a typical week? Frequency Percent Valid Percent Cumulative Percent Valid Less than one day/week 39 6.2 6.4 6.4 1-2 days/week 54 8.6 8.9 15.3 3-4 days/week 126 20.1 20.8 36.1 5 days/week 388 61.8 63.9 100.0 Total 607 96.7 100.0 Missing System 21 3.3 Total 628 100.0 "IciciIre & Assaidates, II Ic, �� 20 U' City of Santa Clarita Transiit Development Plain Availability of seating Frequency Percent Valid Percent Cumulative Percent Valid Excellent 95 15.1 15.7 15.7 Good 179 28.5 29.5 45.1 Fair 139 22.1 22.9 68.0 Poor 169 26.9 27.8 95.9 No Opinion 25 4.0 4.1 100.0 Total 607 96.7 100.0 Missing System 21 3.3 Total 628 100.0 Price/cost Frequency Percent Valid Percent Cumulative Percent Valid Excellent 219 34.9 36.1 36.1 Good 167 26.6 27.5 63.6 Fair 155 24.7 25.5 89.1 Poor 37 5.9 6.1 95.2 No Opinion 29 4.6 4.8 100.0 Total 607 96.7 100.0 Missing System 21 3.3 Total 628 100.0 City of Santa Clarita Transiit Development Plain Vehicle condition Frequency Percent Valid Percent Cumulative Percent Valid Excellent 107 17.0 17.6 17.6 Good 284 45.2 46.8 64.4 Fair 147 23.4 24.2 88.6 Poor 34 5.4 5.6 94.2 No Opinion 35 5.6 5.8 100.0 Total 607 96.7 100.0 Missing System 21 3.3 Total 628 100.0 City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II Safety onboard Frequency Percent Valid Percent Cumulative Percent Valid Excellent 111 17.7 18.3 18.3 Good 222 35.4 36.6 54.9 Fair 140 22.3 23.1 77.9 Poor 98 15.6 16.1 94.1 No Opinion 36 5.7 5.9 100.0 Total 607 96.7 100.0 Missing System 21 3.3 Total 628 100.0 Overall satisfaction Frequency Percent Valid Percent Cumulative Percent Valid Excellent 104 16.6 17.1 17.1 Good 259 41.2 42.7 59.8 Fair 148 23.6 24.4 84.2 Poor 66 10.5 10.9 95.1 No Opinion 30 4.8 4.9 100.0 Total 607 96.7 100.0 Missing System 21 3.3 Total 628 100.0 Do you ride Santa Clarita Transit to go places other than school? If yes, where do you go? (for example: library, friend's house, skate park, soccer practice, etc.) Valid Cumulative Frequency Percent Percent Percent Valid Yes: where? 167 26.6 27.5 27.5 No 440 70.1 72.5 100.0 "lciciIre & Assaidates, III iic, �� 20 �`j City of Santa Clarita Transit Development Plain I�3e port [:wpeNu<11I .... Total 1 607 1 96.7...1 100.0 Missing System 1 21 1 3.3 Total Yes: where? 628 1 100.0 Frequency Percent Valid Percent Cumulative Percent Valid 489 77.9 77.9 77.9 All over town 2 0.3 0.3 78.2 Church 2 0.3 0.3 78.5 Doctor appointments 1 0.2 0.2 78.7 Friend's house 15 2.4 2.4 81.1 Friend's house; Mall 2 0.3 0.3 81.4 Home 12 1.9 1.9 83.3 Home; Mall 1 0.2 0.2 83.4 Library 9 1.4 1.4 84.9 Library; Mall 1 0.2 0.2 85.0 Library; Restaurants 1 0.2 0.2 85.2 Library; Shopping 1 0.2 0.2 85.4 Magic Mountain 7 1.1 1.1 86.5 Magic Mountain; Mall 1 0.2 0.2 86.6 Mall 28 4.5 4.5 91.1 Mall; Friend's house 1 0.2 0.2 91.2 Mall; Newhall Library; Santa 1 0.2 0.2 91.4 Clarita Aquatic Center Mall; Skate park 1 0.2 0.2 91.6 Metrolink train station 1 0.2 0.2 91.7 My Dad's shop 1 0.2 0.2 91.9 "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transiit Development Plain What grade are you in? Frequency Percent Valid Percent Cumulative Percent Valid 7th Grade 207 33.0 34.2 34.2 8th Grade 194 30.9 32.0 66.2 9th Grade 85 13.5 14.0 80.2 10th Grade 69 11.0 11.4 91.6 11 th Grade 27 4.3 4.5 96.0 12th Grade 18 2.9 3.0 99.0 Not a student 6 1.0 1.0 100.0 Total 606 96.5 100.0 Missing System 22 3.5 Total 628 100.0 City of Santa Clarita 'Firansiit Development IMan What is your race/ethnicity? Frequency Percent Valid Asian 83 13.2 Black/African American 67 10.7 Caucasian/White 240 38.2 Hispanic/Latino 229 36.5 Native American/Alaska Native 13 2.1 Native Hawaiian/Pacific Islander 9 1.4 Decline to state 62 9.9 Other 9 1.4 City of Santa Clarita Transiit Development Plain I�3e port A,[:wpeNu<1II Other (please specify) Valid Cumulative Frequency Percent Percent Percent Valid 625 99.5 99.5 99.5 Multi -Ethnic 3 0.5 0.5 100.0 Total 628 100.0 100.0 What languages are spoken in your home? Frequency Percent Valid English 540 86.0 Spanish 142 22.6 Decline to state 28 4.5 Other 49 7.8 Other (please specify) Frequency Percent Valid Percent Cumulative Percent Valid 584 93.0 93.0 93.0 Albanian 1 0.2 0.2 93.2 Arabic 2 0.3 0.3 93.5 Armenian 1 0.2 0.2 93.6 ASL 1 0.2 0.2 93.8 Chinese 2 0.3 0.3 94.1 Czech 1 0.2 0.2 94.3 Egyptian 1 0.2 0.2 94.4 Filipino 4 0.6 0.6 95.1 French 2 0.3 0.3 95.4 Greek 1 0.2 0.2 95.5 "IciciIre & Assaidates, III iic, �� 20 �`j City of Santa Clarita Transit Development Plain Hindi 5 0.8 0.8 96.3 Ilocano & Tagalog 1 0.2 0.2 96.5 Japanese 1 0.2 0.2 96.7 Korean 2 0.3 0.3 97.0 Mandarin 1 0.2 0.2 97.1 Polish 1 0.2 0.2 97.3 Portuguese 5 0.8 0.8 98.1 Russian 3 0.5 0.5 98.6 Sinhala & Tamil 1 0.2 0.2 98.7 Tagalog 4 0.6 0.6 99.4 Tamil 2 0.3 0.3 99.7 Vietnamese 1 0.2 0.2 99.8 Yoruba 1 0.2 0.2 100.0 Total 628 100.0 100.0 City of Santa Clarita Transiit Development Plain Do you have a valid driver license? Frequency Percent Valid Percent Cumulative Percent Valid Yes 33 5.3 5.4 5.4 No 573 91.2 94.6 100.0 Total 606 96.5 100.0 Missing System 22 3.5 Total 628 100.0 Which category best describes you (the individual completing this survey)? Frequency Percent Valid Percent Cumulative Percent Valid Student rider 425 67.7 70.2 70.2 Parent of student rider 180 28.7 29.8 100.0 Total 605 96.3 100.0 Missing System 23 3.7 Total 628 100.0 Optional: Please provide any comments you may have regarding Santa Clarita Transit's Supplemental School Day Service in the area below. Comment Route Always late on most days. 627 PM Always needed 624 PM As a parent of a student who rides the bus on occasion, I appreciate the supplemental bus service. 632 AM As a parent, I do whatever I can to avoid having my teenager ride this bus route. There are too many things happening on the bus by the other kids that I do NOT want my child exposed to (ex. vaping, 636 PM unidentified things they put in their mouths, X-rated conversations). It takes over an hour to get from school to home, so it's really not worth it to me. Bus doesn't drop off on front of school if you take an earlier or later bus. Kids have to cross over a railroad 642 AM and walk across a busy street that has no designation for pedestrians. "N1cicilre & Assaidates, III iic, I 0 � p City of Santa Clarita Transit Development Plain Report A, [:wpe, a<;ull°; Bus drivers scream, don't let kids back on the bus, have let them at stops. My daughter personally has been screamed at "Shut up white Girl!" I called and reported this however nothing was ever done or reported back to me. She is a 12 year old girl and an adult screaming at you in this fashion is 627 PM unacceptable. No one should ever be talked to in this manner. Kids tell me all the time how rude and mean the drivers are. Bus occasionally breaks down and is very late. Buses need to be maintained better. 634 PM Bus service for late start days and early release days. 620 AM Buses are very crowded and rowdy. Makes my female student uncomfortable. 638 PM Crowded 629 PM Early schedule for 1st period. Late schedule for late start Wednesday 620 PM Every city needs public transportation and unfortunately we live in paradise in Castaic we don't have the 624 PM tile of transportation in our place we live please do something ,. Thank you very much ,. Expand transit options for students. Provide safety considerations for younger riders (7-8 grade). 641 PM Fair 642 AM For the #12 afternoon bus from Canyon High School to Newhall - needs two buses or extended bus, lots Other SCT of students from Canyon and Sierra rides this after school and seems to be crowded, safety issue is a Route major concern. Friends have been bullied. And my child has been pushed around a few times. I wish a supervisor would 634 PM ride the bus occasionally. Golden Valley High does not have good transportation, and has only one entrance and exit for so much traffic. And does not provide any transportation for students that are a little farther away. When this school 622 AM was built, they never planned before building it. Great job. When the bus was late and I called you guys were awesome. 620 PM Great service! 622 PM Happy to have the service. 624 PM Having an additional bus for late start days on Wednesday would be very beneficial. My child has to go to 625 AM school almost 3 hours early every Wednesday because there is no other bus to take him later. I am pleased with your service. 640 PM I love it, and it saves me because I work. But there are many problems that I have expressed. The buses break down far too often and leave the kids stranded. Most importantly is the abuse my son experiences for the last 2 years. He has been pushed and beaten up many times. There aren't enough seats and no supervision on the bus at all!!! The bus driver cannot possibly do it all! One time he was pushed and his 634 PM phone that was inside his backpack was broken!! He has even had to change buses in the afternoon and be away from his friends because a big kid keeps pushing him down and putting his penis in his face!!! That is sexual assault! Unfortunately, I don't have any other options. There needs to be a supervisor on E:..a the bus!!! N,Iccre & Asscc7 ayes, Iluiic, 0q ;p City of Santa Clarita Transit Development IPlain I think this is a great service but the bus from Rio Norte Jr. High is over loaded every time my child rides 622 PM the bus. They have to squeeze kids in to ride the bus. Maybe there is a need for more than one bus. I wish it was easier to apply and add credit for students monthly passes. 626 PM I worry about vaping on the bus by students and bullying. 640 PM I would like my daughter (13) to ride the bus to school. But I have no idea what route. I would also like to Other SCT feel she is safe while riding. Route It is unsafe to have students standing in the aisles - they need better accommodations. 2) The behavior of several of the students on the bus is unacceptable - rude and hurtful. I know the bus driver cannot be expected to drive and police the bus, but there needs to be additional help on the bus and serious 637 PM consequences for students that are causing trouble. 3) It is patently wrong to make students pay for a bus to get to public school. What happened to free and available public schooling? I believe there is a lawsuit waiting to happen. It's ridiculous that we pay for our students to take the bus. It would be very helpful if the school would post the bus schedules and routes on the school websites for 621 AM parents, including and especially Wednesday late start and other modified schedule days. It's gotten better but there have been many instances when the bus is late picking the kids up. It would be 637 PM nice if on the day they start late that the bus had a late schedule too. Kids on the bus are punching each other, bullying each other, sitting on top of each other and using a lot of foul language. Older children try to convince younger riders to get out of their seats so the older kids 640 PM have a sit. Students are videotaping on the bus. Line 636 would be perfect for my daughter to take home except it departs in the afternoon too soon after the West Ranch bell for her to make it (due to the walk from her classes and the huge crowds). She says it's also too crowded with junior high kids from across the street so she would rather walk a mile down the hill to take line 3 outbound from Magic Mountain to her stop on Newhall Ranch Road. She has to walk a Other SCT mile and wait over an hour, then she has to walk a mile more from Newhall Ranch road to McLean and Route Decoro where we live. Wishing more lines could be placed on 636 so crowds were less and it would leave later, or even better a line could go from west ranch or from Stevenson ranch directly to McLean and Decoro? Wishful thinking but that would make it so much easier since she's riding the bus home for three more years! Multiple times the driver didn't stop at my son's stop and he had to walk back from the next stop. They carry a really heavy bag from school and it is so inconvenient for them after a full day of school. The first time my son didn't pull the string as it is a regular stop and the driver said that you didn't pull the string. 622 PM The second time, my son did pull the string and the driver said he thought someone was pranking. This is not fair for the kids who are tired after a full day at school and wish to get home. My daughter complained that some days the driver missed their stops. Also, there aren't usually any available seats and my daughter runs from her farthest class to get to the bus and some students save 3 or 4 seats for their buddies. I understand 1 seat, but 4? There should be a way to control that - maybe 638 PM post signs, etc. Also, I'm concerned about the safety and noise on the bus. I'm sure it's out of your hands, but that is why I don't want my daughter riding the bus that often. My daughter stated "it's good as long as you don't fall on someone." She thinks she chose the right bus 628 PM on the survey. In City of Santa Clarita Transit Development Plain I�3e port A, [:wpeNu<1II°< My husband takes my son to school most days, but since I (the mother) have to be at work at the time he needs to be dropped off/picked up I am grateful for the provided buses to get my son to and from school 626 PM safely when my husband cannot. My only complaint about the service is the bus was routinely so late. Also, my daughter told me the bus driver stopped a couple times at a 7-11 on Copper Hill and actually let kids off the bus!!! That seems 633 PM totally inappropriate. That and the lateness of the bus has caused us not to use it much at all. My son also takes the 14 in the afternoon. It would be beneficial to have a 6:20am from Madrid for 620 PM Saugus High kids. My son completed 12th grade and he is a student at TLC but you did not have a way for me to enter that Other SCT in your questionnaire. Route My son hasn't had any issues riding on the bus. He has mentioned it does fill up quickly. He has also mentioned about other student riders that are disrespectful towards the bus driver and loud during the trip. 640 PM It makes me sad as a parent that there are kids who ruin this opportunity for others. Need more security on the bus especially as the mother of a teenage girl, I worry a lot about the bus and 634 PM what goes on. No availability for morning stop routes in Castaic. 636 PM Not enough seating, costly for everyday commuting to a public school. Frequency of rides is insufficient and students get home almost two hours after school gets out. Horrible service to rely on for schools. Santa Clarita should have free school buses. If you don't qualify for free or reduce fares for school buses Other SCT it is costly for a family with more than one child and two working parents. Also, with no school buses Route there is so much traffic due to parents who take kids to school. Ridiculous for a city like ours. Only the really wealthy or very poor can afford it. Working class are the ones who suffer and struggle. Not enough seating, my child always has to rush to the bus right after school so she will have a good 638 PM chance of getting a seat. Also, lots of noisy, loud, unruly kids in the bus causing chaos sometimes. Often too crowded and full. I get harassed by older students on bus. 622 PM On Thursdays and Friday's my son has his class across campus (far from the bus stop) by the time he gets to the bus all the seats are taken and it is standing room only. This is not safe. The bus needs to be 640 PM bigger in the afternoons. (There seems to be more kids riding in the afternoons). On Wednesday/teacher development day, a later bus by about an hour. 640 AM Once to school, I rode the bus with my son to assess the conditions. All seats were taken and was impossible to stand safely holding the bars. The driver kept picking up more students, which upset me so 634 PM much, we got off the bus to walk. My son said on the returning route, the bus was late and there was only 1 instead of expected 2. Only one bus from West Ranch, makes it difficult if she misses the bus or needs to stay later. 631 PM Our student has repeatedly seen both bad behavior (bullying) as well as smoking and vaping on board 636 PM with no consequences to the students. This has been reported to the school but not seeing changes. Please add more pickups or drop-offs between this route. We live in The Woodlands, so the pickup/drop- p 636 PM' off at the College of the Canyons would be convenient. Thank you \1+7+71re& Asscc7 ayes, Iluiic, 0q ;p City of Santa Clarita Transit Development Plain Report A, [:wpe, a<;ull°; Please adjust service schedule for late -start Wednesdays. School begins more than an hour later those 620 PM days and it makes no sense for students to arrive at school at the regular time. Please offer minimum day bus schedule. 621 AM Santa Clarita has good bus service but it should serve students better considering this is the only public mode of transportation our students have. I have a few suggestions for improvement: 1) Provide a student rate as does LAUSD and other school districts for their students 2) Provide a late bus to Arroyo Seco on the Wednesday mornings they begin school late. This would show transit working with the school district as well as families of the community. 3) Keep up the maintenance of the buses so they do not 620 PM break down often. My daughter's buses have broken down for random amounts of time during this school year. This is her first experience on the bus. 4) Keep a consistent bus driver to the school routes so they get to know the students who ride and can better discipline/control the bus each day. 5) Only allow students with a school I.D. on school only bus routes. School Schedule change ... so should the certain bus schedule on special scheduled days. 629 AM Schools need to post the routes including maps for their school on their school website, especially for late start/early release days. Those schedules on those early release/ late start days are nowhere to be found. 621 AM Or post them on the transit website please. Service is good, Valerie Barton is a great driver. 633 PM Some concerns about vaping on bus. 620 PM Thank you for providing this excellent service. Other SCT Route The service is appreciated as it is helps the student get to and from school but wish there were additional buses. The students are packed in the buses like sardines and there is no room. Unfortunately, my child needs to take the bus due to my work schedule and appreciate that the service is available but wish it was 634 PM a comfortable ride. West Ranch High School students often get off at 12:00 ish due to their schedule. Wish you offered services at this time too. The 620 bus route is either late in the morning and afternoon. Or the bus driver doesn't know the route. 620 AM Also, 620 bus is constantly having different bus driver every other day. The availability of the transit in SCV is wonderful! 640 AM The bus driver was very rude to my 12 year old son once because my son pulled the cord for an elderly Other SCT person. Please work with the drivers on their behavior with children. Route The bus drivers are new and have made wrong turns taking longer and stressing some of the kids. You 620 AM might want to let them drive once before they have students on board. The bus drivers need do to a better job making sure the kids don't become unruly. My child witness a boy seat on another lap until he got out of the seat and they were recording it on their cellphone. The boy that moved was extremely upset and there was a lot of profanity used. As a result my child doesn't feel totally 640 PM safe taking the bus because the only adult on the bus is the driver and apparently they don't tell the misbehaved kids anything. If their unruly or misbehaving they should not be allowed to ride the bus. This type of behavior happens to frequently and we have notified the school as well. E3 ....2C The bus gets packed with kids and there is 1 bus every 30 minutes. 632 AM \1+7+71re& Asscc7 ayes, Iluiic, 0q ;p City of Santa Clarita Transit Development Plain The bus is too crowded. My children tell me that there is rarely a seat for them and that they are usually standing. Sometimes it is so crowded that they cannot see out the window for their stop. Need more 622 PM buses for Rio Norte. The bus schedule isn't very compatible for kids who play sports and get out at 2pm or for the late start Wednesday. They could have a 30 or 40 minute wait between the 2 buses. Also, having to take 2 buses 632 AM to get to school costs double a month. $4 per school day to get to and from school. The bus service should have a late start route for both Arroyo Seco and Saugus High School. Wednesdays are late start and working parents need a bus service during late start. The school district 640 PM provides the school calendar way in advance. The bus service should follow the same schedule. The bus system is incredibly important to get my son to and from school. However the bus is extremely overcrowded with no seats available, and my son reports that many kids are vaping, fighting, or doing other things. My son is big and can take care of himself so I don't worry about his safety but I might hesitate to have my daughter ride. Please consider adding a longer bus or two buses to the overcrowded routes like 636, and a sheriff deputy to ride Occasionally to help enforce safety violations. Also we live at 636 PM the top of Hillcrest in Castaic but the bus only stops at the bottom of the hill which is a 2 mile walk. Adding a bus route up the hill would allow many more kids to take the bus not just to West Ranch / Valencia High School but also to Castaic Middle School and eventually Castaic High School. I strongly encourage expanding bus service to make it safe and convenient to reduce the traffic impact on schools!! The buses are overcrowded and the times are not feasible for getting to school on time oftentimes. 628 PM The driver misses the stop at Heller Circle several times. 621 AM The location of the bus stop across the street from Lost Canyon Townhomes is a dangerous street to 629 PM cross. The buses to La Mesa Jr High are way too crowded. The options for my child to get to/from school are deplorable. It doesn't feel safe because you let general riders on with the kids. The kids themselves can be dangerous and I actually don't allow my child to ride because of the safety. Further, I'd gladly pay for a school bus to pick up and drop off my child, rather than 632 AM allow my child to ride those stinky buses. My child rides with me only, and only when necessary... improvement is dramatically needed! The price is bit too high. 634 PM The ride to Arroyo Seco in the morning is fine but there are not enough seats on the bus on the ride home. It feels crowded and unsafe to my eighth grader. He feels trapped in the middle of rowdy students 640 PM standing and sitting with not enough room. The routes and times for Bowman are VERY limited. It's actually pretty inconvenient. Why can't you 642 AM prioritize this school too? The safety is really bad on the buses. You should provide more supervision during the trips, my son complained many times that the driver isn't taking any action against the kids who smokes (using vapes or E-cigarettes) on the bus send it's illegal that kids in the ages of 7th or 8th grades smokes or uses 638 PM vapes/ e-cigarettes. By the way my son is allergic to smoke and not supposed to smell any kind of cigs including the e-cigarettes. Thank you The supplemental school day service should follow the school daily schedule in the mornings. Friday is 629 late start and there isn't a bus available to take the kids. "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j M City of Santa Clarita Transit Development IPlain The timing is not right on early release Tuesdays. Maybe you can partners with the school district. Other SCT Route There need to be more times the bus goes up Whites Canyon to the school on late start days. Other SCT Route There are not enough seats. Many students either have to stand or cannot get on the bus. We need 626 PM alternate bus options. There is no school bus thru Santa Clarita transit on late start Fridays. This is a huge issue for parents that 628 AM are already at work whose kids normally take the bus the rest of the week There is not enough seats for the students and often there is pushing and shuffling when bus is in route. 626 AM There needs to be better time options for the Late Start Wednesdays. 637 PM There needs to be more hours. Some kids get off school at 4 or 5pm even as late as 9pm after band practice and some parents get home from work at 7pm coming from Los Angeles. Maybe there needs to 634 AM be a pedicab service. There needs to be more seating for the kids riding the bus, or to get another bus for the kids that have to 622 PM stand. There seems to be a bus outage about every 2 months or 6x per year. Is this normal reliability? I am very pleased to have transit as an option. I have heard cases of bullying and lewd behavior. I'm not sure how 634 PM that can be addressed but wanted to mention it. I've had the pleasure of working with Lost & Found many times and she's awesome; great customer service. Thank you. They need more than one pick up from Rio Norte and Valencia High so that kids who participate in after school activities can ride the bus. I would like to see two more drives on this route (daily) at around 3:45 and 5:45. The music kids often get out after 4:00 pm for Jr High and 5:30pm for high school. Other routes 622 PM near the high school heading east on Newhall Ranch Road do not have a stop on the north side of Newhall Ranch Road. It would be great if students did not have to cross Newhall Ranch Road to get to the bus stop for Route 3,502 etc. This is a great route for both my kids to get to school and come huge from school. Thank you so much! 641 AM Today 4/20/2018 my daughter and her friends got off the bus because there was a minor student smoking a marijuana joint on the bus and the bus driver allowed him because it was 4/20 Smoke Weed Day, it's 634 PM still illegal for a minor to smoke or to smoke on the bus around middle school students. Very wrong. Bus of 3:00 pm. Transportation is needed directly to Castaic Middle School. Other SCT Route Vaping, roughhousing on bus. No one is charge. Unsafe condition. Can we get a counselor/monitor? Also safety of driving was a concern. I've lived in other cities in CA and in the metro NYC area using both official school buses and city buses. The service and quality is appalling. We don't want our kids taking 631 PM these buses but some days have no options. As a taxpayer, we should replace this service to schools with a 3rd party service operating standard school buses which are far safer. We are cautious about the morning 624 route as it is sometimes unreliable regarding time and new driver. 624 PIIA "N1 o o ii, e & Aw''iwocII aues, IIIiic, �� 2�`j City of Santa Clarita Transit Development Plain We find there are not enough bus routes from Golden Valley HS down Newhall Ranch Road. The buses provided for students are often loaded to unsafe capacity due to lack of buses to meet the needs of 629 PM students taking the buses home. We live at Copper Hill and McLean, it take 2 hours to go 6 miles and after that he still has to do some walking, his school has only four buses a day none come close to direct drop off at the school. Poor bus 642 AM system for Bowman students. We live in River Village & would use the bus servicing AS & Saugus. We'd like to see a stop added by Santa Clarita Pkwy in addition to the current Millhouse one. We ended up in a carpool, but would Other SCT potentially use in the future. We didn't learn about the bus until after school started. The AM bus times are Route too early, but the PM is what we'd most likely use. Please keep the service and/or offer more options. Please help inform parents of bus routes. Thanks. We need bus service down Sand Canyon Road to Placerita. Other SCT Route Wednesday bus arrives late for pickup at Saugus. 633 PM When my daughters were in junior high at Rio Norte, they rode the bus several times per week. We had many issues with other students and behavior. I also had to call the City to speak with transportation because the driver would not stop for my daughters at the Bridgeport stop. Video was pulled and it was 624 PM noted that my daughters were pulling for the stop. I hope that this route has improved; we have had no issues with the high school routes. Wish there were 2nd trips from school to homes. At time school dismisses late and buses have left 634 PM already. With the construction on Sierra Highway kids who get off normally at Golden Valley and Sierra Highway have to cross the street at rainbow glen walk up to golden valley and then cross back over. Wish they 627 PM didn't have to cross Sierra Highway twice. Works well for our child as stops are very convenient and close to our home. 622 PM Would like bus time to align with 0650 start time at school. 636 AM Would like service to the Five Knolls area. 638 PM You need to provide a later bus for kids who have practice after school. You should also have a route to Golden Valley over the summer for kids who have practice. The only public route takes you on a whole 628 PM tour of Santa Clarita. One bus route up Golden Valley would make more sense.