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Home My WebLink About2020-04-28 - AGENDA REPORTS - AMEND TO CITYWIDE PRINTERS AND COPIERS CONTR (2)Agenda Item: 14 P CITY OF SANTA CLARITA AGENDA REPORT CONSENT CALENDAR CITY MANAGER APPROVAL:1 DATE: April 28, 2020 SUBJECT: AMENDMENT TO CITYWIDE PRINTERS AND COPIERS CONTRACT DEPARTMENT: Administrative Services PRESENTER: Joseph Oerum RECOMMENDED ACTION City Council: 1. Amend the Citywide contract with Kyocera Document Solutions West, Inc. to encompass managed print services at the Santa Clarita Public Library, authorize an expenditure authority increase in the amount of $99,138; and authorize a contingency of $14,871 for a total increase not to exceed $114,009. 2. Authorize an ongoing annual appropriation for $19,827.48, plus applicable contingency, to expenditure account 12050-5111.005 (Fund 309). 3. Authorize the City Manager or designee to execute all documents, subject to City Attorney approval. BACKGROUND The City of Santa Clarita Public Library (SCPL) utilizes approximately four multi -functional and more than 30 network printers for both staff and public use throughout the three branches. The equipment currently in use is from a variety of manufacturers and owned by the City. Now, more than seven years old, the equipment struggles to keep up with the demands of new technology as well as staff and patron use. As they fail, repairs and parts are difficult to source due to their age and lack of support. Replacement of SCPL's copier and printer fleet is integral to maintain the library's high level of customer service, and the new models will better integrate with current library systems. The City's Purchasing, Technology Services, and Library staff completed a proactive assessment of SCPL's current managed print services program, which included gathering feedback from end Page 1 Packet Pg. 104 users and reviewing copier and printer usage reports. The City's current manufactured print service provider for other facilities, Kyocera - Document Solutions West (Kyocera), was invited to tour SCPL's branches to review the current setup of printer and copier technology. Based on the results of the assessment, staff recommends amending the City's current agreement with Kyocera for managed print services to include SCPL's printers and copiers. As a part of the contract amendment, SCPL will receive new equipment to replace all multi- functional printers and network printers located at all three branch locations. Among this equipment will be three new Jamex units, which are used to process patron payment for public copies, prints, and scans. The agreement is also inclusive of all service and toner for the copiers and printers. The high-performance equipment not only carries one of the industry's lowest "total cost of ownership," but also encapsulates environmentally friendly and energy saving technology. The devices are built around sustainable ECOSYS technology, offering many hardware features and system settings that dramatically reduce waste without compromising productivity. These goals align with the City's commitment to "green" procurement, as outlined in the Purchasing Policy under Section 14.0, Sustainable Purchasing, and Resolution 09-101, Environmentally Preferable Purchasing Program. Kyocera's proposal to replace the current configuration of library printers and copiers reflects a thorough approach that is streamlined and environmentally conscious, while taking into consideration the unique staff and patron needs of SCPL. ALTERNATIVE ACTION Other actions as determined by the City Council. FISCAL IMPACT This item has no impact on the General Fund. Costs needed to support the recommended actions will be borne by Library Fund 309, and the Fiscal Year 2019-20 budget will be adjusted accordingly. ATTACHMENTS Kyocera Proposal with Pricing Page 2 Packet Pg. 105 1pr 68j I(Y 0 1 E RE) Document Sollutions West it ik"N"11). A Pt' J B �ihuHi�ummmm I C �L I B Fil, A RY The contents of this proposal are confidential trade secret information and intended for the use of City of Santa Clarita. The contents herein may not be reproduced without the specific written permission of KYOCERA Document Solutions. This is a proposal only and informative in nature. Actual contract terms and conditions, as well as final pricing, may change, and will be submitted upon your request. CONTRAC]"CMASS NEFUREN(1E NUMBER- 3-17-36-01028C FOR: CITY OF SANTA CLARITA PUBLIC LIBRARIES By: Karin Broderick Strategic Account Executive I Packet Pg. 106 1 68j (Y 0 1 E R.) Document SoNut~ons West Dear City of Santa Clarita, Thank you for considering KYOCERA Document Solutions to help you in your upcoming technology decision. Based unour meetings, we have prepared the following proposal for your approval. We believed an Assessment istru|ynecessarytudeterminetheexactneedsufthe|ibraries.7hemfbm,wehovewolkedaII38ibnarylocatimms with Christine Sounders, Robert Arreguin, along with our Kyocera staff. When selecting solution, there are many variables you need to consider, including: the company, the features ufthe product, the quality ufthe product, the Ecological Impact, the financing available, the cost tuobtain the solution, and the service support you will receive. Each company or individual has their own criteria when making a long-term decision, but we feel that we can offer you a complete solution to your needs. KYOCERAhas been inbusiness since 1959. Kyocera is a holistic company built on a foundation of having minimal ecological impact. We are a highly diversified global technology company. Our resources are strong and enable us to be the leader in handling large relationships in our market. Kyocera Corporation has over 69,229 employees worldwide. Kyocera West has 170+ local. Over 5 team members of our TechnkalService Staff would be supporting this contract with one dedicated technician to becomefamillar � with your organization ondplenty4fbackup support available. The City ufSanta Oaritahas already met multiple members of the team that will be helping you bring your organization into a program with both higher sustainabi|ityand minimal carbon footprint. We appreciate the opportunity to propose a solution for the City of Santa Clarita. I look forward to implementing our programs and solutions for you. Sincerely, �� a�� 4� ro,c1e4, �cJ<-' Karin Broderick Strategic Account Executive Kyocera Document Solution 805.551.0183oeU 14.a 68j I(Y 0 1 E RE) Document Solutions West Table of Contents Cover Page Kyocera Letter Table of Contents ADIMO Performance Assurance Kyocera Advantage Support Staff Service and Supply Kyrrccrrr ("Yrr.cn lnitirrtivc KMPS —A Unique Approach Kyocera Fleet Services Kyocera Recommended Equipment Program Pricing Thank you Letter 1 2 3 M 5 6 7 8 9-10 11-12 13 14 15 16 ,2 L- CL �s CL L- CL zi M U n Packet Pg. 108 Ipp, 68j I(Y 0 1 E RE) Document Solutions West Implementation and ins tallatillan Plan At KYOCERA we foHow an DHMO pirocess of Assessirneint / Desigin / limpleirneint IMainage / Optiiniiize. Kyocera can hnstaHI 8hrvipIeirvieint as skm oir as quiick and conveniient for tIhe Sainta Cairita Lbirairies. \(/e Iharre tIhe tedhiniicall 8Irvian poweir to Iharre IrvnuWukuplle dehveiriies and tearvis hnstaHiiing at aHH of youir ocatiions at once. Heire is t�he ADMO pirocess�� Assessirneint - VVe woukl p�ain a rvieetiiing w&h t�he Oty of Sainta Cairita's IT & Faciilffies depairtirvient befoire hnstaH� and gat�heiir t�he necessairy inetwurk rviap, piriiIry t seirveir IInfo, and to ifiscuss tIhe best plain foir a sirvioot�h iirvipleirvieintatiioin. \A/e woukl tIhein piroviide a repoirt and detaded hrvip�eirvieintatiioin p�ain at t[mt thrvie, hiig[-fliig�hthng aireas we can IInipirove woirkHow and reduce einviiiroinirvieintaIinipact foir tIhe Oty of Sainta Cairita. • Desigin -.A cc.) rvi pir6h ensiive scfl u tiion foir you ir einviiiroin rvien t desiigned to Irviee t you ir sped N c ire(.p.jhreirvieints. \A/e wdH pirovii(le a detaded Scope of \A/urk foir tIhe hnstaHH w&h a detaHed sdhedui�e. • limpleirneintatimt -- Pirofessoir4 prr)ject nianagerneint and hiig[-fly quafiNed technku iia iris einsuire iniiiniiniurn (fisiruption from iinstaHafloin to tirahniiing., \A/e wffl ass�st and iinstafl aH the print diriiveirs, we MH set up aHl tl,-ne features and shoirt CLAS as your users by depar-trylent have on tIhe exiistiiing equiipirvient. \A/e wHH input tIhe accurate [I addresses and doirviahn setthrigs on tIhe deviice. Our tedhs wHH iinstaHH tIhe scan desthriatiion fokleirs, scan to eirviaH, au: diress book, puHH firoirvi LDA[l for scan to eirviaH, set up tIhe fax and fax routiiing Iif appkcable. 11heire wHH be Irno Irvna.mlre t[min I houir dowinthrvie peir deviice. Our tedhs wHH be irniiiniiimally iiritirusiive and coginiizaint of not inteinruptiiing Useir"s nrvor Ismlace. Mainageirneint -- HassIe-firee irviahritenaince and suppoirt takes caire of eveirytIhiiing you need, indudiiing piroactiive seirviice and autoirviatiic repeiniis[-urvieint of coinsuIry iabes. An aveirage 4, houir response tiiirvie. Quairteirly busiiiness reviiews to ifiscuss dhainges bot�h fhnainc4� and to tIhe II andscape and aireas foir inipiroved seirviice. Optiiniiizatibin - Cointhm4l inipiroveirvient of youir piriiint eirwhroinirvient -- opthrviiized tVurougIh oingoiiing assessirvient, repoirts and consukatbin. Kyoceira is a tedhindogy coirvipany t[mt can consuk and be a beirieNt to t�he Oty of Sainta Cairita to h6p auturviate piro. cesses and track and oweir costs. Kyoceira can rotate equiipirvient to get betteir ifistiribubon and utdiizaboin of equiipirvient. Nick ui;) & "rirade-lin's - \A/e wdH piick up aHH of tIhe exiistiiing deviices, sVuriiink wrap and stoire tIhe rya quiipirvirya nt awaiibing retuirin oir diisposaII IInstiructiions firoirOty of Sainta Cairita. \A/e wHH have eveirythiiing coirvipete w&hiiin 15 business da j�jaq �, y ract . ------------------------- Y-, qt!g_O�K L�t ------- I Packet Pg. 109 1 ppr 68j I(Y 0 1 E RE) Document Solutions West Elmo= Response GLgarmntee \Mhein you contact ouir Custurneir Response Center, ceirtified service engineeirs wiHi atteirnpt to respoind to youir eirneirgency service caHs at youir ocation w&hiin fouir business houirs. in no event ouir average response birne, irneasuired oveir ininety days, exceed fouir (4) business houirs. Locations wiHi be identified as irnission ciritica�i aireas and a faster birne respoinse of undeir 2 houirs wiHi be guaranteed. * to be discussed in rno. re detaHi awe u�)-"riiime GUarantee No piece of equipirnent covered by tihis agireeirnent wiHi experience �Iess t[min 95% uptirne for any two consecutive quarters. in tie event tihat equipirnent avaHabikty is �Iess Uhain guaranteed, ilROBLEM UMT \MLL BE RDILACED \A/Fi'[1 SAME OR EQLAVLANT LJMT, AT NO ADDFPONAL COST TO C U STO M E R QLgailiffiied Downbinie Cacu�atioins begin at tihe birne KDS West receives tihe eirneirgency service caHi and continues uintHi tihe service caHi is coirnp�eted by a KDS West tedhinician and tihe piece of equipirnent is propeirly operationai. I o a n e r IE q u i p rn e in t We \A61HI d6iveir and iinstaHl sirnflair or upgrade(J equipirnent for Y0LJir use at Ino added mst un tihe rernote event that we are unaUe to repair tihe equipn"neint within 48 hours untH tihe oiriginait equilpment is repaired. OEM Minirnuirn avadabihty of repair service sihaHi extend Monday tihirougIh Friday, firoirn &00 a.irn. to 5�.00 p.irn. ilacific Tirne. Maxiirnuirn service response tirne sihaHi not exceed fouir (4) Iwnouirs. "riraiiiniiing Our training progirairns aire custoirnizabe and geineiraHy indude both irnandatory, and optioir4i sessions. We wiHi work toget�heir w&h T and City irnainageirneint persoinin6i to deteirirnine ach4i needs. A sdhedule wiHi be devek.)ped taking into account tihe IKey Operators and otlheir staff needs and waints. Custurnization of eadh operation pain6i can be iirnpleirneinted or odked outat tihe request of tihe City of Sainta CarIrk a. I Packet Pg. 110 1 14.a ppr 681 I(Y 0 �E E RE) Document Sol�utions West IIIE-11Advantage Kyocera opeirateas d�ffeireirnilaly thairn a Ilo call wllnrslleasalleiras/dealleir. The teclhinkiairnas cairiry high inrnoirtalhty paints wfth theinrn at all ilJinrneas. Fair pairt(s) that are irneeded to be oirdeired; Kyocera wfllll oveirirni ;lint pairt(s) to the C; ty of Sairnta Ciairfta and iinrninrned�atelly d�spat ch c4lll to the closest avafllablle teclhirnlciairn. I'1Ns pireveirnils delay of hav�in ; to irepoirt to a wairelhouase and is brew IKyoceira inrnairna ;eas to seiMce at the Nghest Revell poauauhe and qu. clkest irespoirnse Moir the eirntke westeirirn Re ; in. • Headquarter Location Kyocera Doculrnneink Sa":nikAtiolrn&:sWest, uw.uw.0 and Kyocera Da" culrnneinkSr:nikAtiolrn&:sWestern Region 14,101 Alton IPalrkway Irvine, CA 92618 � Q ,�»a,9.r.�%��t clients directly__in three states and oa9r L�Q?a noan , t17.::', a9.).�%��" a7 a'�Q�a7�Q�r' anQ��WdP %�� Mannageirnelrnt Message In orderto deliver products and services that delight our customers„KYOCERA takes the "Customer -First" Principle as our top priority. To ensure customer satisfaction we aim to be a partner that delivers new value to our customers' operations; with employees who relentlessly pursue their dreams, work enthusiastically, and achieve self -determined goals. KYOCERA Document Solutions Inc. is the company that conducts the document solution and information business within the KYOCERA group, which has consistently opened up new worlds by leveraging leading - edge technologies in a broad range of fields from fine ceramics, electronic devices and communications services, to environment and alternative energy markets. About KYOCERA Doculrnneink Sr:slkAti:slrn&:s KYOCERA Document Solutions America is improving the document management processes of customers and making people's jobs easier through a high-performance, end -to -end digital imaging product line that delivers one of the industry's lowest total costs of ownership (TCO). KYOCERA Document Solutions America develops and markets document imaging and document management systems; including network -ready digital MFPs, desktop laser printers, color MFPs/printers, wide format imaging products and a portfolio of KYOCERA-developed and third -party applications and network solutions. Packet Pg. 111 Ipp, 68j I(Y 0 1 E RE) Document Solutions West City of Santa Clarilta Support Staff Christina Herrera — Service Dispatch — 800.996.9591 Ext. 5564 CA.Branch@da.l<yocera.com Karin Broderick — Strategic Account Executive — 800.996.9591 Ext. 2826 Karin. brocleLjcLk@da.kyocera.corn Philip Vinceri — Los Angeles Branch Manager — 800.996.9591 Ext. 2807 EhILLYIDceri @da. kyocera.corn Rodger Fignar - Program Manager — 800.996.9591 Ext. 2968 22der.Finar@da.l<yocera.corn Roy Santos — Lead Service Tech - 949-390-0187 Roy.Santos(LDcla. kyocera.com David Beauchamp - Solutions Director — 800.996.9591 Ext. 0427 Davic!.Beauchamr�@�dak c�cera.com Rob Valentine - Contracts & Order Processing — 800.996.9591 Ext. 5661 Robert.ValenjLUL@ da. kyocera,com Sadie Mayon - Supplies and Meters — 800.996.9591 Ext. 5650 Sadie.Mayon@da.kyocera.corn Eric Nave - Vice President of Sales — 800.996.9591 Ext. 5649 Eric. Naveeda. Kyocera.corn Michael Graves — President of KDS West - 800.996.9591 Ext. 2152 Michael.Graves@da.l<yocera.com I Packet Pg. 112 1 1pr 68j I(Y 0 �E E RE) Document Sollutions West Service Call and Supply Procedure End IK.;ers to report support needs to IKDA SUpport IDesk; Aj�.?_provide dedicated (519)_p e number and rt,� --- ----------------------------- ---------------------- j )b(.?ijnd calls 1-�.?j��enlice, --- --------------- ----------- 2. Email �3. Wf?b----E'nd-User'-can--e-n-ter'-silcr'e�l�4�?�� -140-Weh. As calls or, p jq�,� ina individual service tickets Will be auto a ----------------- ------- ------------------------------------------------------------- routed to th __d?_LippL_)p area technician, KDA jyp22Ltpd? _L L�?jj_ ____a_I --------------------------- -------- technical jP? ZdI Lit! L!�,Iill monitor all tddhdiciadto determinejj'j�.?!21LLC teqy� dj_to re-route service calls to a more available technician, visors Will 01SO monitor ---------------------------------------- i-ndividual- area -tech niciaLuj�,Lej. )LtWorkWith them toossis an orp j�e)texcesshlesenlice _2L d, _ _1�? _L _ ---------------------------------------- ---- ---------------------------- call -did -th1itV.2L)_2_giyen- un it, _gi L Remote Monitofing I u visors and KDA��p < /K� . ....... . ................ _Et .L via a remote m( ito , g jy It f!2 knOWn (is Pa q± ?.Lqq -Pq e�,ogqLc_16C�jj _.............................................. ......... . q_,_, eliminatina the need a... - reduce ov 'all S -1-1-1-1-1 .... . ......... f . .. ....... This On -Site Te a Ink &S -- In additio to p ) Lq�Lit.L.j ix s L�g ...... ..... " Z2A technicians Will OSSiSt with the 1. Tonei, & S 1221Y -12.tt ften(?-d: With cust(.)merjtgjfjQ_p (1-1 )�Lp ,ively p g� )�?eded items, Redu (I ------------------------ L � �gL _a �,j ------ - 1�? _L ------------------------------ d. d:'LC�t�.?!:-in-ter'-ilenti(.)n-AAlith- these- items "ayp 2. Pfint Dfivei,AssiLance -- KDA technicians Will OSSiSt With the maintenance and install driver matters, As o rim? KDA technicians Will I 1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-l-l! P t -L ...................................................................... AAl(.)r'kill iinis(.)naAlithciist(.)mer'17"stL to maintain oplmump itions 2 ins y), j L- . .......... p! Li� _p�jgL �?t Document Solutions is dedicated t0p E�j L�ILL)!?2yp pS. rt t o u �?,L ens re dd nc as Well as reduction -tIckets, I Packet Pg. 113 1 14.a 68j KY0CERE) Document Sollutions West Keeping the Future Green KYOCERA is committed to pursuing a harmonious balance between economic development and environmental preservation. We adhere to the goals of our worldwide Environmental Action Plan in developing office solutions with environmentally friendly and superior energy and supply saving features. While striving to maintain a clear vision in pursuing a balance between economic and environmental preservation, our devices are built around our sustainable ECOSYS technology, offering many hardware features and system settings that can dramatically reduce waste without compromising productivity. KYOCERA Document Solutions America's Environmental Management System (EMS) at its United States facilities has achieved ISO (International Standard Organization) 14001:2004 certification. This annual certification, verified though an independent audit, is used to distinguish corporations that effectively manage how their activities, products and services impact the environment. Kyocera IIIIE Greenest prilinters and Multilifunctillan devices Over 350 million toner cartridges end up in landfills in North America every year. This is equivalent to approximately 700 million pounds of post -consumer waste. Much of this will take over 1,000 years to biodegrade. While toner cartridge recycling has benefits, toner cartridges can only be recycled 3-4 times at most before being discarded. The end result is that recycling traditional laser printer cartridges is not a sustainable method of printing. Kyocera Ecosys laser printers are cartridge free. Kyocera's Ecosys laser printer design completely eliminates post -consumer cartridge waste. Once a toner is depleted, it is simply placed in a recycle bin and recycled into other plastic products. No components ever make it to the landfill. Kyocera Ecosys laser printers are earth friendly! Ifitlosately, 1%of non-KYOCERA recycled toner and loltjet cartridges are sent to a landfill, full C11,199), N Packet Pg. 114 14.a 68j I(Y01ERE) Document Sollutions West The Total Cost of Ownership (TCO) of KYOCERA ECOSYS" printers are invariably the lowest in their class. TCO includes all costs: direct, such as the purchase price and operating costs per page and indirect, including maintenance, replacement of consumable products such as cartridges, use of print media, administration of the machine and the costs of energy to power it. In organizations where a lot of material is printed or copied the cost of consumables can rise dramatically, particularly where relatively expensive cartridges containing the drum, developer and toner has to be thrown away/recycled and replaced frequently. KYOCERA's ECOSYS" printer technology significantly reduces these costs: cartridge -free printing means no replacement. I ong Ilia cornponent.s KYOCERA's expertise in the ceramics industry was the catalyst for the first amorphous silicon printer drum with a surface that is second only to diamond in hardness. This has been further developed so that printers can be expected to have a very high workload. Tiny ceramic particles embedded in KYOCERA's 'Ecotone' toner continually polish and recondition the drum during normal printing. Conventional printers use an imaging cartridge which contains drum, developer and toner into a single, disposable unit. When the toner has depleted, the entire cartridge must be disposed/recycled and replaced with a new unit at a significant cost to the user. In all KYOCERA ECOSYS" laser printer models, the drum is separate from the toner. That is why with KYOCERA there is no need to replace everything; only the toner. KYOCERA ECOSYS" laser printer toner kits also have the added benefit of lasting up to 40,000 pages (5% coverage). The result is that KYOCERA ECOSYS" laser printers create less waste than any other competitive product, while having the lowest comparable cost per print. Led ,atsn 4 KJ®C'CRa Kircara toner container in -Andes five Trediienal laser printer caiiirl ces centatn eider connponents an�]t- rnatenele 60 cmmrr e.nta an i da irue materials Xerox 0_exrmark fdrother t f N1i�b l 116yo, i,i � Reduce your total impact on the environment and your total cost of ownership (TCO) by choosing the right print technology from the start. Kyocera is your green sustainability partner. Together Kyocera and the City of Santa Clarita can reduce both waste and cost. Packet Pg. 115 14.a ppr 681 I(Y 0 1 E RE) Document Sol�utions West III ire ,MAinaged P.Hint ,,,,, „ III iIII SUnique AppIII III • Eliminate fragmented business practices with remote and proactive management of toner and service needs. • Take control of soft costs with a one vendor solution and one invoice per month covering all costs associated with print activity. • Kyocera provides quarterly reviews to regularly assess the success of all deliverables, make recommendations for print strategies, and examine opportunities for ongoing improvement. • Reduce supplies storage space with remote toner management and "just in time" toner supply shipment. • Copier companies typically define "Right -Sizing" as a reduction of the total number of printing devices to affect a reduction in the cost -per page of printing. This requires a migration of output to centralized and expensive multi -function devices. • Kyocera knows that the "right size" of your fleet caters to the departmental and individual needs of your users. • With its low cost -per page on local activity, Kyocera improves your document environment through strategic placement of the right device for the right purpose with the right department... all at the same low cost -per -page. Print Standardization • Move toward increased ease of use with the familiarity born of fewer printer models. • IT Staff benefits from one print driver for all Kyocera devices. • Users benefit from common displays on all Multi -Function devices. • Standard copier company business models mandate a move toward centralization of output to expensive multifunctional devices as the only means of reducing on -going cost -per page expenses. This model is of convenient benefit to vendor profit, but is not sensitive to user concerns. Kyocera is the only company which can reduce the cost of printing without sacrificing the convenience and privacy of local printing. Packet Pg. 116 68j (Y 0 1 E R.) Document Solutions West ° Unique Ecosys printing technology allows for the same |ovv cost -per -page on your desktop printers and desktop MFP'sasitdoes toyour large Multi -Function Devices. ° This allows Kyocera tocustomize print solutions which allow your company toachieve its desired cost - per -page savings without users having to sacrifice the privacy and convenience of desktop printing, scanning and faxing. ° The Kyocera Managed Print Program displaces the cost ofprinter replacement and establishes predictable refresh strategy. Optimal Mix of Kyocera Equipment • Decentralized tomeet all departmental needs • Same low cost -per -page across all device types. • More access to printing, scanning, faxing, and copying $O.U50Per Page color* $0.0049 Per Page blw* $O.U50Per Page color* *actualpricing is listed on pricingpage $O.U50Per Page color* ppr 681 (Y 0 1 E R.) Document SoNut~ons West �� N �� N�� U�� m�m`��m��m ��m ��m��m��m�m �� Kyocera hardware devices remotely. With Kyocera Fleet Services a qualified technician can gain access tothe troubled unit, be able to run maintenance checks, seethe machine logs, and even make some preventative adjustments while on his/her computer. If dispatch is required, the knowledge gained from access tothe KFS system allows for call preparation, i.e. parts or supplies, thereby lessening downtime by problem resolution onthe first trip. Kyocera Fleet Services remote maintenanceinclude Snapshots: A System Manager or Technician can obtain Status Pages Event Log, Fax Reports, Application Status pages, USB Log, etc. remotely. Panel Screenshot: A Manager or Technician can remotely capture the device Panel Display to view what the device conditions are atthe Customers site. / Remote Restart: ARemcte Restart Comthe it due to an error, etc. Device settings: Device settings such asScan basic and Email SMTPcan bechanged remotely. Maintenance mode: Maintenance mode settings can be viewed and changed remotely, for a Single Device or Multiple Devices ofthe same model. Panel note: Send a custom notification to display on the device Panel to notify users of maintenance activity. Send file: A technician can send a test file remotely to the device for troubleshooting purposes. Data capture: Data capture receives and encapsulates print jobs and print activity for the device to aid in troubleshooting. Firmware upgrade: Remotely Upgrade single or multiple Device Firmware. 1pr 68j I(Y 0 1 E RE) Document Solutions West Kyocera Recommended 111,Hquipment e.. 2553ci 25/25 PPM COLOR MFP TASKaIfa 2553ci eA.. 2553ci 270 DUAL SHEET SCAN DOC PROCESSOR e.. 2553ci - e.. 2553ci 500 SHEET INTERNAL FINISHER eECOSYS .155dn A4 57PPM Monochrome Printer ECOSYS P3155dn ■ECOSYS P6235cdn 37 PPM A4 ColorPrinterl ECOSYS P6235cdn ECOSYS M6635cidn �7 PPM A4 Color MFP 4 in I HYPAS mocle�l ECOSYS M6635cidn ECOSYS in �fCOSYS M6235cidn 7 A� ol r INM�P 3 in 11 Hy AS mocl� 3 o P 62 M 3�cW No Ma I IZ 500Sheet Paper Drawer 0 �As I �a� 57 PPM A4 B & W Copy, Print, Fax, Color Scan TASKaIfa 4053ci 40/40 PPM COLOR MFP TASKaIfa 4053ci TASKaIfa 4053ci 270 DUAL SHEET SCAN DOC PROCESSOR TASKaIfa 4053ci DUAL 500 SHEET PAPER DECK 5 I Packet Pg. 119 1 14.a 68j I(Y01ERE) Document Sollutions West Cilty of Santarit t rogm Prilk ili n Month Annual Total for 5 years a/w volume 44,000 528,000 'Qlor vaiume 10,000 84,000 Lease & service $1, 508.94 $18,107.28 9,5% sales tax 143.85 1,720.20 TOTAL COST $1,652.29 $19,827.48 $99,137.40 Package lnclludes: • Everything in above proposal in regards to training, Installation and Delivery • Kyocera will remove and move Canon Devices • All Parts, Labor, toner and supplies — everything except paper and staples • Kyocera Performance Guarantee • Dedicated Support Staff • Includes 44,000 b/w per month overages @ .0049 billed quarterly • Includes 7,000 color per month overages @ .050 billed quarterly • Kyocera Fleet Services Program • Quarterly Overage Billing • 35 machines under lease 5 Packet Pg. 120 Ipp, 68j I(Y 0 1 E RE) Document Solutions West 5 I Packet Pg. 121 1