HomeMy WebLinkAbout2022-07-12 - AGENDA REPORTS - MITEL INTELESYSONE CONTRO
Agenda Item: 6
1. CITY OF SANTA CLARITA
AGENDA REPORT
CONSENT CALENDAR
CITY MANAGER APPROVAL: �1 A11�44_1)
DATE: July 12, 2022
SUBJECT: MITEL PHONE SYSTEM MAINTENANCE AND SUPPORT
CONTRACT
DEPARTMENT: Administrative Services
PRESENTER: Benny Ives
RECOMMENDED ACTION
City Council:
1. Award a three-year contract to IntelesysOne, Inc., in the amount of $72,206 plus a 10 percent
contingency in the amount of $7,221, for a total amount not to exceed $79,427 for
maintenance and support of the City's Mitel Voice over Internet Protocol (VoIP) phone
system.
2. Authorize the City Manager or designee to execute all contracts and associated documents,
subject to City Attorney approval.
BACKGROUND
The City of Santa Clarita (City) utilizes the Mitel Voice over Internet Protocol (VoIP) phone
system as the primary means of communication between residents and staff. The phone system
services, and is distributed across, City Hall, Transit Maintenance Facility, Corporate Yard,
Santa Clarita Public Library, as well as smaller City facilities Citywide. The phone system is
heavily relied upon to provide fast and efficient communication and customer service.
The Mitel phone system leverages computer technology to provide features such as voicemail,
call queuing, automated call distribution, customized hold messages, and mobile device
integration. In addition, the City benefits from integrating the Mitel phone system with the
existing data network, which reduces costs and makes management and administration more
efficient, while improving customer service and ease of use. The Mitel phone system was
originally implemented at the Santa Clarita Public Library in 2011 and expanded to other City
facilities after proving to be reliable and meeting the City's requirements.
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On July 11, 1995, the City Council approved the use of competitive and co-operative purchasing
agreements. This process permits the City to place orders against a competitively awarded,
existing public agency contract. The Sourcewell agreement number 022719-MBS was
competitively solicited, allowing the City to take advantage of an existing competitive
procurement process to purchase the Mitel phone system maintenance and support agreement.
Staff finds that the Sourcewell contract through IntelesysOne, Inc. provides the most competitive
pricing and highest quality support. The cost of $72,206 covers all maintenance of Mitel phone
system hardware, voicemail, Contact Center Agent, call accounting, software upgrades, and 24/7
support for three years. IntelesysOne, Inc.'s experience with Mitel phone systems, coupled with
their success on previous City phone system implementations, makes them an ideal partner to
provide maintenance and support of the City's Mitel phone system.
ALTERNATIVE ACTION
1. Do not approve contract with IntelesysOne, Inc.
2. Other action as determined by the City Council.
FISCAL IMPACT
Adequate funds are available in Technology Services expenditure account 1002201-516101,
Transit expenditure account 7007400-518503, Santa Clarita Public Library expenditure account
3097100-516101, and Recreation and Community Services expenditure account 1205120-
513103 to facilitate the recommended action.
ATTACHMENTS
Mitel Maintenance and Support 2022 Quote
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6.a
Estimate Prepared For
Prepared By
Date Prepared
City of Santa Clarita All Sites
Cheryl Chapman
June 29, 2022
NTE LESYS
aI
MITEL HARDWARE & SOFTWARE
WARRANTY CALCULATOR
IT for Public Sector
3 YEARS
Duration Discount
10%
Current Contract Expires
Sourcewell 022719-mbs
15 %
August 17, 2022
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All-inclusive Coverage
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llo Phone Coverage
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EQUIPMENT
LIST PRICE
Qty
a
Z
Shoregear 30
$1,595
Q
ShoreGear 40
$1,495
W
U
ShoreGear 50
$1,995
2
$449
Z
Q
ShoreGear 60
$2,995
Z
ShoreGear 90
$2,995
3
$1,011
LU
H
ShoreGear 120
$4,995
Z
Q
w
ShoreGear 220T1A
$4,495
F
ShoreGear T1k
$3,495
4
$1,573
2
N
ShG50A
oreear
$2,600
2
$585
W
H
ShoreGear 90V
$3,695
4
$1,663
N
ShoreGear 24A
$2,995
1
$337
N
W
ST 200
$4,500
1
$506
Z
ST 100A
$3,200
1
$360
0
ST 100DA
$6,100
2
$1,373
d
SA 100 Conference Appliance
$2,995
1
$337
W
ECC Redundant Server License
$6,500
1
$731
F_
Extension/Mailbox
$200
169
$3,803
Extension Only
$140
38
$599
Essentials License
$199
356
$7,970
Courtesy License
$99
53
$590
Telephony License
$159
94
$1,681
Contact Center Supervisor
$825
5
$464
Contact Center Base Package
$8,504
1
$957
i
10 Conucrrent Audio Conf Ports
$1,500
2
$338
SIP Device
$30
10
$34
Operator CM
$595
2
$134
1
Professional Call Manager
$80
10
$90
SIP Trunk License
$50
22
$124
i
Additional site
$495
9
$501
s
c
Nuisance Call Handler
$2,950
1
$332
s
c
Contact Center Add On
$150
1
$17
s
Contact Center Real Time Monitoring
$3,000
1
$338
Metropolis 3 Years
$3,482
Oaysis Support 1 Year
$1,148
Reinstament Fee
Annual Support $0
No Phone Coverage $0
$a
0
$0
$0 £
Contract: Please circle desired term and support option (Annual Support or No phone coverage) and sign below.
Once we receive the signed contract, invoice will be sent. Payment must be received prior to expiration date
or a 20% reinstatement fee will be charaed
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c
+
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Sign, date and send copy with payment
Signature
Date
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