HomeMy WebLinkAbout2024-05-28 - AGENDA REPORTS - TRANSIT INFO NETWORK SOFTWARE LICENSINGO
Agenda Item: 8
1. CITY OF SANTA CLARITA
AGENDA REPORT
CONSENT CALENDAR
CITY MANAGER APPROVAL: TAA,/�
DATE: May 28, 2024
SUBJECT: CONTRACT FOR SOFTWARE LICENSING AND SUPPORT FOR
THE CITY'S TRANSIT INFORMATION NETWORK
DEPARTMENT: Economic Development
PRESENTER: Adrian Aguilar
RECOMMENDED ACTION
City Council:
1. Award a three-year contract in an amount not to exceed $551,127 to Connexionz for the
software licensing and support of the City of Santa Clarita's Transit Information Network.
2. Authorize the City Manager or designee to execute all contracts and associated documents, or
modify the award in the event that issues of impossibility of performance arise, subject to
City Attorney approval.
BACKGROUND
The Transit Information Network (TIN) is an Automatic Vehicle Location system using Global
Positioning System (GPS) technology that allows Transit staff to track and monitor the location
of its entire bus fleet and Santa Clarita Transit riders to obtain real-time bus information on
multiple platforms in order to better plan their daily travels.
Beginning with the installation of the first phase of the TIN in 2009, Santa Clarita Transit has
entered into a series of contracts with TIN's vendor, Connexionz, to provide ongoing support and
software licensing of the TIN's network and software, which includes:
1. Updates and support of route tracking and onboard Media Player software installed on 56
transit and 30 commuter buses.
2. Updates, support, and licensing of the bus tracking mobile application.
3. Updates and support for TMS Schedule Masters trip planning and scheduling software.
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4. Licensing for 19 light -emitting diode (LED) and 6 liquid -crystal -display (LCD) variable
real-time messaging signs.
5. Monitoring and licensing of real-time tracking dispatching software.
6. Licensing and support for the vehicle health monitoring interface.
As the software and system developer, Connexionz is the only firm that can license and support
this software; therefore, staff recommends awarding a contract to Connexionz for a three-year
term in an amount not to exceed $551,127.
ALTERNATIVE ACTION
Other action as determined by the City Council.
FISCAL IMPACT
Adequate Transit funds, in the amount of $551,127 over a three-year period, will be available in
Transit's Taxes/Licenses/Fee expenditure account 7003700-518503 (Fund 700) to support the
recommended action, contingent upon approval by the City Council during each annual budget
process.
ATTACHMENTS
Santa Clarita Transit - SMA - Year 2024 to 2027 - V.3.1 (available in the City's Clerk's Reading
File)
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Exhibit A a ;q connexionz
SMak�t� �
Service and Maintenance Agreement
Santa Clarita Transit
Adrian Aguilar
Transit Manager
Santa Clarita Transit referred CUSTOMER'S City of Santa Clarita
to as "Customer" REPRESENTATIVE (661) 295-6305
CONTACT DETAILS aaguilar@santa-clarita.com
Signature:
Date:
Hugo Valdovinos
CONNEXIONZ CST Account and Project
Connexionz REPRESENTATIVE Manager
CONTACT DETAILS +1-213-807-9409
hugo.valdovinos@connexionz.com
Signature:
Date:05/3/2024
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AGREEMENT
SCT-SM-2024-2027
NUMBER
DATE OF
April 22°d, 2024
COMMENCEMENT
TERM OF
3 Years from the commencement date — ending on June 301h, 2027
AGREEMENT
1. Connexionz contracts to provide services to maintain the software and hardware, subject to the terms and conditions of
the Agreement.
2. The Customer accepts the offer on the terms and conditions of the Agreement.
3. Prices are noted in USD and exclude any applicable tax
TOTAL
Service, Support, Maintenance, & Preventative Maintenance:
AGREEMENT FEES
This agreement includes all service, support, and maintenance of all Connexionz installed applications,
hardware, services, and integrations, to ensure the Intelligent Transportation System (ITS) systems remain
operational.
3-Years Total from April 22"d, 2024, to Jun 301h, 2027:
• First 14-Month Term:
0 Year 1 Total —April 22"d, 2024, to April 21st, 2025: USD $165,200.00
0 2 additional Months — April 22"d, 2025, to Jun 301h, 2025: USD $27,533.33
• Year 2 Total, covering the period from July 1st, 2025, to June 30th, 2026, is calculated by
adding the Year 1 price to the current Consumer Price Index (CPI), as specified in (Schedule
7) for the authorized calculation method and is not to exceed 5%.
• Year 3 Total, spanning from July 1st, 2026, to June 30th, 2027, is determined by adding the
Year 2 price to the actual Consumer Price Index (CPI), as specified in (Schedule 7) for the
authorized calculation method and is not to exceed 5%.
Assumptions:
1. The Master Scheduler is provided as part of this SMA for the duration of the agreement.
2. This agreement covers the maintenance of 86 buses, 19 Ferrograph LED ETA signs, and 10
streetside ETA/Timeview signs, including any Connexionz provided routers and data plans deployed
as part of the ETA/Timeview solution.
3. The agreement for Connexionz to provide the cellular routers and data plans installed on the local
buses will remain in place for the duration of the new agreement.
4. Any CNX Hardware installed for more than a year is no longer under warranty. Santa Clarita Transit
will be responsible for the expenses incurred in replacing any necessary hardware.
5. Additional charges may apply for labor required beyond the scope of replacing non-warrantied
hardware. Prior approval from Santa Clarita Transit will be sought by CNX before proceeding with
any such additional costs.
6. System customization is not a part of this Service Maintenance Agreement (SMA) unless the
optional extras described below are chosen to be included in this SMA contract.
OPTIONAL SMA
After the 2024-2027 SMA comes to an end, Santa Clarita Transit and Connexionz will be required to create
EXTENSIONS
a fresh contract for system support to be continued.
OPTIONAL EXTRAS
Santa Clarita Transit has the option to add the following services:
1. Website Customization: $1400 (1 day Development)
2. Mobile App Customization: $2800 (2-day Development)
FEES PAYMENT
The fees for SMA term will be paid in advance as per the terms on the related Connexionz invoice
SUMMARY OF SERVICE AND MAINTENANCE AGREEMENT
0
Access to 24/7/365 Support.
0
Monthly status report and updates call with the Connexionz Customer Support Resource.
0
Solution Updates.
0
Remote support to resolve incidents recorded in CNX Helpdesk Portal for all Connexionz installed software and
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deployed hardware solutions.
0
Service Level Agreement as per schedule 2.
0
Scheduled remote training for up to 8-Hours.
Please Note — the following types of training are considered a part of normal support and are therefore excluded from the
above formal training sessions:
• Informal ad -hoc short training sessions delivered as part of issue resolution.
• Training related to new software releases and features
LIST OF SCHEDULES AND ANNEXURE
Schedule 1 — Scope of Service....................................................................................................................
4
Schedule 2 — Service Levels and Resolution Times..................................................................................
6
Schedule3 — Asset Register........................................................................................................................
8
Schedule 4 — Critical Spares Hardware Register...................................................................................
12
Schedule5 — CNX Rate Card.....................................................................................................................
13
Schedule6 — Fee Notes.............................................................................................................................
14
Schedule7 — CPI Method..........................................................................................................................
15
Schedule 8 — CNX General Terms and Conditions.....................................................................................
18
Schedule 9 — Connexionz End of Life Policy..............................................................................................
20
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Schedule 1— Scope of Service
Connexionz Standards of Service and Support
Connexionz provides the following standards of service towards the service, support and maintenance of its software and
hardware solutions to all its customers with a current support and maintenance agreement and balances are paid.
Please note that the standards defined within this document may be subject to change and periodic updates, which will be notified
in writing.
Terms
• CNX is an abbreviation for Connexionz.
• System refers to all software and hardware aspects of the CNX solution environment.
• Incident refers to a defect, error, deficiency, or failure of the CNX system.
• Support is the provision of 24/7/365 access to our customers.
• Level 1 Support is the initial contact, triage, and, where possible, resolution of Incidents.
• Level 2 Support is an escalation of an Incident to more specialized support resources.
• Priority indicates the impact an incident may have upon the user or customer.
• Critical Hardware Spares refers to equipment and parts that are to remain on -site with customers as replacements.
99.9% CNX System Uptime
• Connexionz ensures >99.9% system uptime, excluding scheduled maintenance and upgrades.
• Maintenance procedures and upgrades will be scheduled to minimize disruption during customers' normal business
and service hours and will be subject to the CNX change control process.
Standard CNX Maintenance Services
• Connexionz provides its customers with ongoing maintenance and periodic updates to ensure that CNX software is
operational.
• Connexionz also provides its customers with ongoing periodic hardware firmware updates to ensure fleet hardware
provided by CNX remains operational.
Software Upgrades
• Connexionz standard product system upgrades will be supplied for all licensed modules at no added cost provided
the customer's maintenance and support agreement with CNX is current and balances are paid — please note that
any customization work required may incur additional fees, which will be communicated in advance of the
deployment.
• System upgrades are provided when required to repair identified software or system "bugs" and to deliver
additional features and services to our customers.
CNX Service Desk— First Line Support
Connexionz will provide several ways to access support and service including:
• Web access to the CNX Service Desk Portal: https://connexionz.atlassian.net/servicedesk/customer/portals
• Telephone Access: +1 (661) 4511005 Extension: 2
• Email: help@connexionz.com
• You can also email supportcallback@connexionz.com with the following details, and we will call you back:
o Your name
o Your phone number (including your county code & area code)
o The name of the organisation and/or agency you a calling about
The CNX Service Desk portal is a system for logging, tracking, and reporting all Incidents, requests, and general enquiries,
irrespective of the communication method.
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Incidents, requests, and general enquiries sent to the CNX Service Desk will be logged by CNX support staff. Customers
contacting the CNX Service Desk will be asked to:
• Review and determine collectively with the CNX representative the priority level of the Incident, and
• Provide accurate details of system conditions relating to the Incident, including any relevant error messages and steps
taken to reproduce the incident.
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Schedule 2 — Service Levels and Resolution Times
Incident Types and Priority Levels
Priority
Incident Type
Description of Incident
CNX Core
Connection to hosted solution is completely unavailable.
Complete system is unreachable by Customer's users.
1
CNX Onboard Hardware/
Constant failure of CNX onboard Hardware / Software impacting greater than
Software
30% of bus at one time.
CNX Core
Major or partial system failure impacting all users.
CNX API's
CNX Web Portal, Mobile App, SMS, and/or GTFS/RT Data Feeds are unavailable.
2
Constant failure of CNX onboard Hardware / Software impacting between
CNX Onboard Hardware
15% and 30% of bus at one time
/ Software
Periodic failure of CNX onboard hardware greater than 15% at one time
CNX Core
A limited number of users or non -critical functions affecting the system
A limited number of functions within CNX Web Portal, Mobile App, SMS, and/or
3
CNX API's
GTFS/RT Data Feeds are unavailable
CNX Onboard Hardware
Constant failure of CNX Hardware / Software impacting less than 15% of buses
/ Software
Periodic failure of CNX onboard hardware less than 15% at one time
CNX Core
Minor bugs impacting users
Minor bugs impacting CNX Web Portal, Mobile App, SMS, and/or GTFS/RT Data
4
CNX API's
Feeds
CNX Onboard Hardware
Any functionality that does not impact critical business functions.
/ Software
Resolution of Incidents
• The CNX Service Desk staff will endeavor to resolve the Incident during the initial contact.
• CNX will work to analyze and resolve all Priority 1 incidents quickly and will report the status of the Incident, by
telephone and/or email, to customer representative(s) who reported the incident every two hours during normal
business hours or by mutual agreement outside normal hours until the Incident is resolved.
• CNX support staff will work during normal business hours (Pacific Time) towards complete resolution of Priority 1
incidents, or until a workaround or solution has been identified.
• CNX support staff will work to analyze and resolve all Priority 2 incidents and Priority 3 incidents in accordance with
resolution times set out in the Priority Schedule and will continue to work to resolve each Incident until it has been
resolved to the reasonable satisfaction of the customer.
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Priority Schedule
The following table describes the service level agreement for Incidents which cannot be resolved in the initial request
logged with the Service Desk
Priority
SLA Response Time
Target Resolution Time
1
Less than 2 hours
ASAP — may require a workaround or 3rd party resolution
2
Less than 1 Business Day
Less than 2 Business Days
3
1 Business Day
Less than 5 Business Days
4
1 Business Day
Within mutually agreed timeframes
Non -Hosted Connexionz Solutions
• Non -hosted CNX systems will require remote access by designated CNX support staff if they are to resolve incidents.
• Connexionz will comply with all access control requirements of the customer.
• Connexionz will not be liable for any failure or delay in providing system support or services where an incident is the
direct or indirect result of actions taken by the customer on its self -hosted system.
Incident Reporting
• Monthly Incident Reports will be issued that clearly present the status of CNX system performance and detail any
issues related to support of each logged incident. These reports will also highlight any relevant risks or issues to the
solution (including critical spare parts) and identify possible changes that may be required to the CNX system or
services.
• A Priority 1 Incident Report will be issued within ten working days following the resolution of all Priority 1 Incidents.
Critical Hardware Spares
• If purchased, critical hardware spares will be used as required to address hardware malfunctions and issues so buses
and/or Buses may be returned to service ASAP.
• Critical hardware spares will be delivered to and become the responsibility of the customer. They are to be stored in
a convenient secure location and be accessible as required to assist with the resolution of Incidents.
• Utilization of critical hardware spares by CNX will be communicated to customers via the related Incident in the
service ticketing system. Replacements will be delivered as soon as practicable so the agreed quantity levels can be
maintained for the duration of the working agreement or contract between CNX and its customers.
Limitations and Exceptions to Standard Services, Support, and Maintenance
• CNX will support its systems and resolve Incidents that result from normal transit operations as part of this
agreement, however, Incidents attributed to vandalism, misuse, gross negligence, and/or acts of nature are not
covered by this agreement.
• CNX reserves the right to bill time and claim -related reimbursements for the resolution of Incidents determined to
be caused by vandalism, misuse, gross negligence, and/or acts of nature, or for any hardware mechanical failures
where the hardware falls outside of warranty.
• CNX will be the "first line of support" for any system -related Incidents, however, where third -party software or
solutions are provided as part of the system, the support priority/response cannot be guaranteed.
• Where Incidents are deemed to be caused by third -party software or solutions managed by the customer, CNX will
not be held responsible for the resolution of the Incident.
• CNX reserves the right to bill time and claim -related reimbursements for all work on Incidents determined to be
caused by third -party software or solutions managed by the customer.
• CNX may be limited in its capability to address Incidents related to hardware solutions where the hardware is no
longer is warranty or support.
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Schedule 3 —Asset Register
The following applications, hardware, services, and integrations are covered under the service, support, and maintenance
included in this agreement:
CNX Core
❑X Dispatch
❑X Route Planner
❑X Analysis
❑X Notify Internal Event Subscriptions (Cloud Dispatch Only)
❑X Publisher & Service Alerts (Cloud Dispatch Only)
❑X Media Playlist
❑X Time View ETA/ETD Display URL Generator
CNX Supplied On -Bus Hardware
❑X Medius
❑X Cellular Router & Antenna
❑ Tablet
❑ Tablet Mount
❑X LCD Monitor
❑X Duress/Emergency Button Alarm
❑X Internal LED Next Stop Sign
❑X Automatic Passenger Counters
❑ Traffic Signal Priority Beacon
❑ Passenger Wi-Fi Antenna
❑X Bus Diagnostics
❑X Farebox
❑ Video Surveillance System
CNX Wayside & Interchange Signage Hardware
❑X LED ETA /ETD & CMS Signage
❑ Automatic Bus Bay Allocation Detection Point
❑ Bay Controller
❑ In Bay Bus Detection Point
❑X BrightSign Sign Controller
❑X CNX provided cellular router (where applicable)
CNX Wayside & Interchange Signage Services
❑ Automatic ETA/ETD Announcements
❑ Automatic Bus Bay Allocation
❑ In Bay Bus Detection
❑ In Bay Automated Doors
❑ E-Ink ETA TTS Announcements
CNX Real -Time & Transit Webpage
❑X CNX Web Portal
❑X GTFS & GTFS-RT Data Feeds
❑ SMS & Email Bus Stop ETA Subscriptions
❑X iOS & Android Branded Mobile Application
❑ SMS Service Alerts Subscription & On -demand Bus Stop ETAS
❑ Spanish/English Website Translation
CNX On -Bus ITS Integrations & Features
❑X Medius Linux OS
❑X GPS Realtime Tracking
❑X Bus TTS Announcements
❑X FM Radio Announcement Override
❑X Drivers Microphone Announcement Override
❑ Driver/Pilot MDT
❑ MDT Kiosk Mode
❑X Internal LED Next Stop Sign
❑X Headsign Automation
❑X Multimedia Infotainment
❑X Stop Request
❑X Duress/Emergency Button Alarm
❑X Automatic Passenger Counters
❑X Bus Diagnostics
❑X Farebox Single Sign -on, & Trip & Fare Set
❑ Traffic Signal Priority
❑ Transit Center In -Bay Detection
❑ Wi-Fi
❑ Broadsign Integration
❑ Daktroniks Headsign Integration
❑ Biamp Announcement Integration
❑X Fuel Logging via NME12000 Navigation Interface
❑X CNX provided cellular router (where applicable)
CNX Services
❑ Server and Database Hosting
❑ Website Hosting & Domain Management
❑ Mobile App Hosting & Management
❑X Cellular Data Plans (where applicable)
❑X Management of the GTFS & GTFS-RT Data Feeds
❑ Bus Video Surveillance
❑X Run Cutting & Scheduling Software
❑ UTA APC NTD Certification & NTD Reporting
❑ MDT VOIP
❑ MDT Pre & Post Trip Inspections
❑ LCD Content Management System
❑ Mobile Ticketing
❑ SMS ETA Subscriptions, Service Alerts
Subscriptions, and/or On -demand Bus Stop ETAS
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Buses & LED Signage
The following Buses and LED Signage are included in this agreement:
Vehicle ID
103
104
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
142
143
144
145
146
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11-11-5
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148
149
150
151
152
153
177
178
189
192
193
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
Trolley 101-trolleys
have a limited
functional footprint
Trolley 100 - trolleys
have a limited
functional footprint
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Ferrograph Signs
The specified signs utilize a radio antenna. When a technician is called upon, their inspection will focus solely on
ensuring that the software is effectively communicating with the antenna. Any additional services beyond this scope
will incur an extra cost.
LEDs -
Ferrograph
Location
1001
Soledad Canyon Rd & Bouquet Canyon Rd
1002
Soledad Canyon Rd & Sierra Hwy
1003
Soledad Canyon Rd & Whites Cyn
1004
Soledad Canyon Rd & Bouquet Canyon Rd
1005
Valencia Blvd & Citrus Dr
1006
Lyons Ave & Valley St
1007
Newhall Ave & Sierra Hwy
1008
Bouquet Canyon Rd & Seco Canyon Rd
1009
Bouquet Canyon Rd & Haskell Canyon Rd
1010
Sierra Hwy & Via Princessa
1011
McBean Pky & Town Center Dr
1012
Lyons Ave & Newhall Ave
1013
Orchard Village Rd & Wiley Canyon Rd
1014
McBean Pky & Del Monte Dr
1015
Sierra Hwy & Canyon Prk Blvd
1016
Soledad Canyon Rd & Golden Oak Rd
1018
Soledad Canyon Rd & KenroyAve
1019
Valencia Blvd & Magic Mountain Pky
1020
Lyons Ave & Peachland Ave
Streetside ETA/Timeview Signs
If a field technician is requested to visit these signs, they will exclusively assess the components' driver to ensure
seamless communication with the sign's software. Any additional services outside of the warrantied hardware will
incur an extra cost.
Monitors -
ETA/Timeview
Location
1
VISTA CANYON TRANSIT CENTER
2
VISTA CANYON TRANSIT CENTER
3
VISTA CANYON TRANSIT CENTER
4
VISTA CANYON TRANSIT CENTER
5
McBean Transit Center
6
McBean Transit Center
7
McBean Transit Center
8
McBean Transit Center
9
Newhall Metrolink
10
Newhall Library (please note, this sign is currently water damaged, and has been included as it is
assumed it will be replaced)
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Schedule 4 — Critical Spares Hardware Register
Service Item
Asset No:
Critical Spare
Hardware
Serial Number
1
2
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j MARTER TRANSIT SOLUTIONS
Schedule 5 — CNX Rate Card
The following rate card will be used for work outside of the scope of the support, maintenance, and warranty.
Connexionz Support resource hours to resolve incidents attributed to vandalism, misuse, gross negligence, and/or acts of nature
will not be considered as covered by Connexionz Service and Support included under this agreement. Rates for services
(additional charges) outside of the agreement are as follows:
CONSULTANT RATE (exclusive of taxes)
Development & Project • Hourly Rate —$175.00
Management • Out -of -Hours Call Out or Overtime Rate — $262.50
IT Engineer Support • Hourly Rate —$110.00
• Out -of -Hours Call Out or Overtime Rate—$165.00
Field Technician • Hourly Rate - 110.00
• Out -of -Hours Call Out or Overtime Rate—$165.00
Travel Costs • Onsite Support Travel Time @ Relevant Resource Hourly or Out -of -Hours Call Out
or Overtime Rate
• Onsite Per Mile Travel Charge USD 1 p/mi
• Overnight Per Diem Rate— $79.00
• Overnight Accommodation Rate — $258.00
• Return Flights Cost at Coach Rates Up -To — $1200.00
Please Note:
• Incidental equipment hired to comply with Health & Safety requirements shall be subject to an additional charge.
• Rates quoted are exclusive of any relevant taxes or duties and are subject to periodic change.
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Schedule 6 — Fee Notes
Service, Support, and Maintenance Fee Notes
• If the fleet of buses increases with existing functionality, then the following Service, Support, and Maintenance fees
will be applicable:
o System Type:
■ Per Sign — Year 1 - $220.00
■ Year 1— $2,556.00
o Subsequent years will incur a yearly increase equal to CPI, not to exceed five percent (5%), as outlined in
Schedule 7.
• The costs of any fleet added partway through a support year will be invoiced and prorated from the date a bus was
added to the system to the next SMA year renewal date.
• The costs of any fleet additions will be added to any relevant optional SMA years offered, and payable in advance.
• The cost of data communications, hardware, configuration, installation/deployment, testing, and project
management related to the fleet bus increases are excluded from the above cost and will be managed under
separate sales quotes as required.
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9
Schedule 7 — CPI Method
The Consumer Price Index (CPI) method will be employed to calculate the adjustments for Year 2 and Year 3 of the support and
maintenance agreement. However, any CP1 increase will be capped at 5%.
1. Open the following webpage: https://www.bls.gov/data/#prices
2. Select the "All Urban Consumers" Database and run the "One Screen" report.
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Databases, Tables & Calculators by Subject
On This Page:
» Inflation&Prices
» Employment
» unemployment
» Employment Projections
» Pay&Benefit
s
Inflation & Prices
Prices - Consumer
All Urban Consumers (Current Series)
(Consumer Price Index - CPI}
» Spending&Time Use
» Productivi#y
» Workplace Injuries
» Occupa#ional Requirem ants
» Regional Resources
» International
1
» Series Report
Historical News Release Tables
» Maps
» Calculators
» Public Oata API
Ill
xa&v.
3. Select "Los Angeles -Long Beach -Anaheim, CA" as the area and "All items" from the items list and click
"Get Data".
Consumer Price Index for All Urban Consumers (CPI-U)
Select how you want to viewthe data
*View items within an area OView areas within anitem
1 Select an Area e Search
2 Select one or more Items O Scare
Urban Alaska
All items
Denver -Au rora-Lakewood, CO
All items - old base
Urban Hawaii
Food and heverages
Los Angeles -Long Beach -Anaheim, CA
Food
Riverside -San Bernardino -Ontario, CA
Food at home
Phoenix-Mesa-ScoRsda le, AZ
Cereals and bakery products
San Diego -Carlsbad, CA
Meats, poultry, fish, and eggs
San Francisco -Oakland -Hayward, CA
Dairy and related products
Seattle -Tacoma -Bellevue WA
- Fruits and vegetables
3 Select Seasonal Adjustment A
Seasonally Adjusted
ONot Seasonally Adjusted
Your selection: (0 series selected) NOTeseleeta maximum of 20oseries.
tlearselection
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4. Select the "More Formatting Options".
E 3 a Q data.bls.gov/pdq/SurveyOutputServlet
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11vo An official website of the united States government Here is how you know V
U.S. BUREAU OF LABOR STATISTICS
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Change Output Options: From: 2014 v To: 2424 v Q
❑include graphs❑include annual averages More Formattingoptions y
Data extracted on: April S, 2024 (8:00M PM)
Consumer Price Index for All Urban Consumers (CPI-U)
Series Id: CU URS49ASAO,CIIlISS49ASA0
Not Seasonally Adjusted
Series Title: All items in Lo s Angeles -Long Beac h-Anaheim,CA, all u rban co nsu me rs, not seasonally adju sted
Area: Los Angeles -Long Beach -Anaheim, CA
Item: All items
Base Period: 1982-fl4=100
5. Select the "12-Month Percentage Change" option, specify the relevant year/s, and click on the "retrieve
data" button.
Santa Clarita Transit SMA 2024-2027 page: 16
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conEexlo�nz
C F 0 _a data.blsgov/pdq/SurveyC]utputServlet
Co fluence IF Jim # BC:- Live Y ShamPoi nt 1$ PFMT Share Poi nt IS Human Resources Google Transit
Databases, Tables & Calculators by Subject
-Select view of the data
able Format
Column Format
Multi -series table
00riginaI Data Value
Eh- Month Percent Change
02-Month Percent Change
03-Month Percent Change
Ott -Month Percent Change
Select the time frame for your
s'ALL years 0R
* Ati Time Periods 0R
U Specify year range:
From: u v To: 2023
u Select one time period:
nnualData
January
February
March
April
May
Output Type: (select one) Graphs-
raphs F171
nnual Average
J HTML table OR QTe%t U include graphs include annual averages
comma delimited
Retrieve Data::]
6. The "Annual' percentage change CPI figure from the preceding year (Jan — Dec) will be applied to the
current year SMA amount to determine the SMA amount for the next term of the agreement.
Santa Clarita Transit SMA 2024-2027 page: 17
9
connexiso�nz
(_ -) a _a data.bls.gov/pdq/SurveyOutputServiet
XConfluence 17 lira 0 BC -Live I$ SharePoint I$ PFMT SharePoint 0 Human Resources -... M Google Transit Meeting Planner Q I
Series Id: CUUR549A5A0,CUUS549ASA0
Not Seasonally Adjusted
Series Title: All items in Los Angeles -Long Beach -Anaheim, CA, all urban consumers, not seasonally adjusted
Area: Los Angeles -Long Beach -Anaheim, CA
Item: AlV items
Base Period: 1982-84=100
Download: M•xrsx
Year Jan
I Feb
I Mar
Apr
May
I Jun
I Jul
I Aug
I Sep
I Oct
I Nov
I Dec
I Annual
HALFl
I HALF2
2022
301.209
302.164
306.679
30M.302
310.649
314.072
313.415
I 313.608
315.033
317;014
314.633
312.601
310.782
307.179
314.384
2023
318.591
317.571
317.873
32D.089
320.514
322.055
321.931
324.050
324.9M4
324.545
323.341
323.456
32L583
319.449
323.71M
12-Month Percent Change
Series Id: CUUR549ASA0,000S549ASA0
Not Seasonally Adjusted
Series Title: All items in Los Angeles -Long Beach -Anaheim, CA, all urban consumers, not seasonally adjusted
Area: Los -Angeles -Long Beach -Anaheim, CA
Item:. All items
Base Period: 1982-84=100
Download: Q] xrsx
Year
I Jan Feb
Mae
Apr
May
Jun
I Jul
Aug
Sep
Oct
Nov
I Dec Annual
HALF1
HALF2
2022
7,5
7,4
8,5
7,9
8,0
8,617,71
7.45
7,8
7,5
6.0
4.9 7,4
8.0
6.9
2023
5.8
5.1
3.71
3.81
3,2
2.5
2,7
3.3
3.2
2.4
2.8
3.5 .3.5
4.0
3.0
Schedule 8 — CNX General Terms and Conditions
Santa Clarita Transit SMA 2024-2027 page: 18
connexionz
j MARTER TRANSIT SOLUTIONS
Please see: https://connexionz.com/standard-terms-and-conditions/
Santa Clarita Transit SMA 2024-2027 page: 19
a- •
:9 connexisonz
Schedule 9 — Connexionz End of Life Policy
Overview
Connexionz continually evolves its Intelligent Transit System (ITS), providing customers with richer functionality and
more robust products. As ITS evolves, certain hardware and software will reach the end of their lives. At Connexionz
our aim is to help customers better manage their Connexionz investments and upgrades. Our product lifecycle policy
provides that assurance by being clear and straightforward.
Hardware maintenance and support
The following policy items apply to Connexionz hardware maintenance and support:
1. Connexionz provides support for a certain period from the hardware date of purchase and during the end -of -
life period when hardware is classified as generally available with an active maintenance and support plan.
2. Maintenance and Support plans includes:
a. Hardware warranty
b. Maintenance releases
c. Firmware updates
d. Software updates
e. Available maintenance and technical support
3. Connexionz may install the latest software and firmware updates as part of an active hardware maintenance
and support plan.
4. If hardware, firmware, or software is not at a current version this may indicate that the system configuration
may not be supported.
The below diagram highlights key points of a hardware life cycle.
Hardware end -of -life
General Availability End -of -support
End -of -sale End -of -support
announcement notification
Support Period I
Hardware end -of -life period
The following policy items apply to all Connexionz hardware:
5. Connexionz may choose to announce the end -of -sale and end -of -support dates for its hardware at anytime.
6. Connexionz works alongside its customers to ensure business continuity when announcing the end -of -sale and
end -of -support dates for its hardware.
7. Notifications to customers for end -of -support begin approximately one year prior to the end -of -support date.
Santa Clarita Transit SMA 2024-2027 page: 20
a- •
9 conneTRAxionz
Hardware end -of -life policy
The following policy items apply to Connexionz hardware:
8. Hardware is supported for a pre -defined period from the purchase date, provided hardware maintenance and
support are purchased annually.
9. Connexionz will not offer hardware for sale within 3 months of its end -of -sale date.
10. When a hardware model has reached end -of -support, spares, replacement parts, and maintenance contracts
for the hardware are no longer available.
11. Maintenance contracts for hardware are not renewable after the end -of -support date.
12. Customers may choose to refresh their hardware by the end -of -support date to continue to receive
uninterrupted support.
13. Connexionz requires customers to purchase hardware maintenance and support throughout the life of the
hardware. Maintenance and support can be purchased in one-year increments, beginning on the purchase
date of the hardware.
Software version support
The following policy items apply to Connexionz software:
1. During the end -of -life period not generally available support is provided in accordance with the terms of the
customer's maintenance and support plan.
2. Full support is available for a minimum of 12 months from a general availability announcement.
3. Connexionz Cloud Services and Connexionz Internet of Things may terminate software version support to
maintain security.
The diagram below highlights the key points of a software life cycle.
Software end -of -life
End-af-life
announcement End -of -support
Software version end -of -life period
The following policy items apply to Connexionz software:
1. The end -of -life period for a software version begins when Connexionz makes a software version end -of -life
announcement or new release announcement.
2. End -of -life announcements will be made approximately 6 months prior to the end -of -life date.
3. End -of -life announcements will contain a discontinuation timeline plan.
4. End -of -life announcements will contain an end -of -support date.
5. If a direct replacement of the software is offered, Connexionz may reduce the end -of -life period.
6. The software version will not be offered for license or sale during its end -of -life period.
7. Support contracts will not extend past the end -of -life date.
Santa Clarita Transit SMA 2024-2027 page: 21
a- •
9 conneTRAxionz
Definitions
End -of -Life Announcement
The date when hardware or software is no longer available for purchase from Connexionz. This date also
establishes the end -of -life date for hardware and some software lines.
End -of -Life Date
The last day that hardware or software is supported according to terms of Connexionz support plans.
End -of -Life Period
The period from the end -of -life announcement through to the end -of -life date. At the start of this end -of -life period
begins only security fixes are made available.
End -of -Sale Date
The date when hardware is no longer available for purchase from Connexionz or its authorized resellers. This date also
establishes the end -of -life date for hardware.
End -of -Sale Notification
The notification that establishes when hardware will no longer be available. Essentially the end -of -sale notification
begins the end -of -life period.
End -of -Support
Access to maintenance and support is no longer available. Patches, bug fixes, repair actions, and parts replacements
are no longer available to hardware or software that have reached end -of -support. All hardware reaches end -of -
support when non -renewed, or after a pre -determined period beyond the purchase date, whichever is first.
Generally Available
Connexionz hardware and software that has not had an end -of -life announcement.
Hardware
Equipment purchased from Connexionz.
Connexionz ITS
Connexionz Intelligent Transit System. A hardware and software integrated system.
Major Software Version
A significant software version that is defined as x.0. Example: 1.0.
Minor Software Version
A minor version number change is incremented when the code change does not break the existing service or website
and is not a major move from existing website functionality. It is defined as x.x. Example 1.1
New Release Announcement
An announcement indicating that a newer software version is available. This announcement also begins the end -of -life
period for a previous versions or versions.
Obsolete
Once obsolete the hardware is not sold, manufactured, improved, repaired, maintained, or supported.
Patching Software Version
Patching or bug fix is defined as x.x.x. Example: 1.0.1
Santa Clarita Transit SMA 2024-2027 page: 22
a- •
9 conneTRAxlonz
Product
Any good or service produced or provided by Connexionz.
Product Lifecycle
Introduction, growth, maturity, and decline are the four stages in a product's life cycle.
Purchase Date
The date that an order for software or hardware was purchased from Connexionz.
Under Maintenance
The period that software and hardware support are available from Connexionz.
End -of -support notification example
Microsoft routinely email end -of -support notifications to subscribers. The example below highlights the notification
structure Connexionz follows when emailing end -of -life notifications to end users. Note text has been altered.
Microsoft
Microsoft 366 apps and services support for IE31 has ended
MC278815 • CONNEXIONZ LIMITED
As previously communicated, (MC220490 - August 17th, 2020), Microsoft 366 apps and services have been
focusing their efforts on modern browser support over the last year. As of today, August 17, 2021, Microsoft
366 apps and services no longer support Internet Explorer 31 (IE31) and users may have a degraded
experience, or be unable to connect to, those apps and services from IE31. These apps and services will phase
out over weeks and months to help ensure a smooth end of support, with each app and service phasing out
on independent schedules.
Microsoft 366 applications and services
• Timing: Microsoft 366 apps and services no longer support IE31 as of today, August 17, 2021.
• Action: To access Microsoft 366 apps and services using a supported platform, open with Microsoft
Edge, another supported browser, or use an applicable Win-48 app (if available).
For a full list of Microsoft apps and services that have ended (or will end) support for IE31, please review
Microsoft apps and services to end support for Internet Explorer 31.
• Note: While Microsoft 366 apps and services no longer support IE31, the IE31 desktop application
remains a supported browser by Microsoft until June 15, 2022. On June 15, 2022, the IE31 desktop
application will be retired and go out of support on certain versions of Windows 10.
• Please see our retirement announcement and FAQ page for more details.
Santa Clarita Transit SMA 2024-2027 page: 23
a- •
9 conneTRAxionz
How this will affect your organization:
• Important: Support is now unavailable for Microsoft 366 apps and services on IE31. Additionally, you
should expect no new features and that the daily usage experience for users could get progressively
worse over time until the apps and services are disconnected. Banners will be used to communicate
and to alert users to upcoming changes in experiences, such as app or service disconnection and/or
redirection.
• Initial degraded experiences beginning today, August 17, 2021, include:
• Outlook Web App: Users logging in with AD accounts will have the full experience but will not receive
new features moving forward. Users logging in with Microsoft Accounts (MSA) will be redirected to
the Outlook Web App Light experience.
• Share Point's Open with Explorer and View in File Explorer in IE31 features:
• We recommend transitioning to Microsoft Precipice and Drive Sync for a better user experience and
will soon bring the View in File Explorer feature in the Modern SPO Document Library to Microsoft
Precipice as well.
What you need to do to prepare:
To avoid an unsupported and degraded experience, or one where you are unable to connect to Microsoft 366
apps and services, upgrade to Microsoft Precipice as soon as possible. Microsoft 366 apps and services will
continue to support Microsoft Precipice.
Additional Information:
• If you'd like help upgrading your organization's devices to Microsoft Precipice, FastTrack can help.
o Self-service automated tools are also available through the Microsoft 366 Admin Center.
• To learn about the IE31 desktop application retirement on June 15, 2022
Santa Clarita Transit SMA 2024-2027 page: 24
Service and Maintenance Agreement
Santa Clarita Transit
Adrian Aguilar
Transit Manager
Santa Clarita Transit referred
City of Santa Clarita
CUSTOMER’S
to as “Customer”
(661)295-6305
REPRESENTATIVE
aaguilar@santa-clarita.com
CONTACT DETAILS
Signature:
Date:
Hugo Valdovinos
CST Account and Project
CONNEXIONZ
Connexionz Manager
REPRESENTATIVE
+1-213-807-9409
CONTACT DETAILS
hugo.valdovinos@connexionz.com
Signature:
Date: 05/3/2024
Santa Clarita Transit SMA 2024-2027 page: 1
AGREEMENT
SCT-SM-2024-2027
NUMBER
DATE OF
nd
April 22, 2024
COMMENCEMENT
TERM OF
th
3 Years from the commencement date – ending on June 30, 2027
AGREEMENT
1. Connexionz contracts to provide services to maintain the software and hardware, subject to the terms and conditions of
the Agreement.
2. The Customer accepts the offer on the terms and conditions of the Agreement.
3. Prices are noted in USD and exclude any applicable tax
TOTAL Service, Support, Maintenance, & Preventative Maintenance:
AGREEMENT FEES This agreement includes all service, support, and maintenance of all Connexionz installed applications,
hardware, services, and integrations, to ensure the Intelligent Transportation System (ITS) systems remain
operational.
ndth
3-Years Total from April 22, 2024, to Jun 30, 2027:
First 14-Month Term:
ndst
o Year 1 Total – April 22, 2024, to April 21, 2025: USD $165,200.00
ndth
o 2 additional Months – April 22, 2025, to Jun 30, 2025: USD $27,533.33
Year 2 Total, covering the period from July 1st, 2025, to June 30th, 2026, is calculated by
adding the Year 1 price to the current Consumer Price Index (CPI), as specified in (Schedule
7) for the authorized calculation method and is not to exceed 5%.
Year 3 Total, spanning from July 1st, 2026, to June 30th, 2027, is determined by adding the
Year 2 price to the actual Consumer Price Index (CPI), as specified in (Schedule 7) for the
authorized calculation method and is not to exceed 5%.
Assumptions:
1. The Master Scheduler is provided as part of this SMA for the duration of the agreement.
2. This agreement covers the maintenance of 86 buses, 19 Ferrograph LED ETA signs, and 10
streetside ETA/Timeview signs, including any Connexionz provided routers and data plans deployed
as part of the ETA/Timeview solution.
3. The agreement for Connexionz to provide the cellular routers and data plans installed on the local
buses will remain in place for the duration of the new agreement.
4. Any CNX Hardware installed for more than a year is no longer under warranty. Santa Clarita Transit
will be responsible for the expenses incurred in replacing any necessary hardware.
5. Additional charges may apply for labor required beyond the scope of replacing non-warrantied
hardware. Prior approval from Santa Clarita Transit will be sought by CNX before proceeding with
any such additional costs.
6. System customization is not a part of this Service Maintenance Agreement (SMA) unless the
optional extras described below are chosen to be included in this SMA contract.
OPTIONAL SMA
After the 2024-2027 SMA comes to an end, Santa Clarita Transit and Connexionz will be required to create
EXTENSIONS
a fresh contract for system support to be continued.
OPTIONAL EXTRAS
Santa Clarita Transit has the option to add the following services:
1. Website Customization: $1400 (1 day Development)
2. Mobile App Customization: $2800 (2-day Development)
FEES PAYMENT The fees for SMA term will be paid in advance as per the terms on the related Connexionz invoice
SUMMARY OF SERVICE AND MAINTENANCE AGREEMENT
Access to 24/7/365 Support.
Monthly status report and updates call with the Connexionz Customer Support Resource.
Solution Updates.
Remote support to resolve incidents recorded in CNX Helpdesk Portal for all Connexionz installed software and
Santa Clarita Transit SMA 2024-2027 page: 2
deployed hardware solutions.
Service Level Agreement as per schedule 2.
Scheduled remote training for up to 8-Hours.
Please Note – the following types of training are considered a part of normal support and are therefore excluded from the
above formal training sessions:
Informal ad-hoc short training sessions delivered as part of issue resolution.
Training related to new software releases and features
LIST OF SCHEDULES AND ANNEXURE
Schedule 1 – Scope of Service .................................................................................................................... 4
Schedule 2 – Service Levels and Resolution Times .................................................................................. 6
Schedule 3 – Asset Register ........................................................................................................................ 8
Schedule 4 – Critical Spares Hardware Register ................................................................................... 12
Schedule 5 – CNX Rate Card ..................................................................................................................... 13
Schedule 6 – Fee Notes ............................................................................................................................. 14
Schedule 7 – CPI Method .......................................................................................................................... 15
Schedule 8 – CNX General Terms and Conditions ..................................................................................... 18
Schedule 9 – Connexionz End of Life Policy .............................................................................................. 20
Santa Clarita Transit SMA 2024-2027 page: 3
Schedule 1 – Scope of Service
Connexionz Standards of Service and Support
Connexionz provides the following standards of service towards the service, support and maintenance of its software and
hardware solutions to all its customers with a current support and maintenance agreement and balances are paid.
Please note that the standards defined within this document may be subject to change and periodic updates, which will be notified
in writing.
Terms
CNX is an abbreviation for Connexionz.
System refers to all software and hardware aspects of the CNX solution environment.
Incident refers to a defect, error, deficiency, or failure of the CNX system.
Support is the provision of 24/7/365 access to our customers.
Level 1 Support is the initial contact, triage, and, where possible, resolution of Incidents.
Level 2 Support is an escalation of an Incident to more specialized support resources.
Priority indicates the impact an incident may have upon the user or customer.
Critical Hardware Spares refers to equipment and parts that are to remain on-site with customers as replacements.
99.9% CNX System Uptime
Connexionz ensures >99.9% system uptime, excluding scheduled maintenance and upgrades.
Maintenance procedures and upgrades will be scheduled to minimize disruption during customers’ normal business
and service hours and will be subject to the CNX change control process.
Standard CNX Maintenance Services
Connexionz provides its customers with ongoing maintenance and periodic updates to ensure that CNX software is
operational.
Connexionz also provides its customers with ongoing periodic hardware firmware updates to ensure fleet hardware
provided by CNX remains operational.
Software Upgrades
Connexionz standard product system upgrades will be supplied for all licensed modules at no added cost provided
the customer’s maintenance and support agreement with CNX is current and balances are paid – please note that
any customization work required may incur additional fees, which will be communicated in advance of the
deployment.
System upgrades are provided when required to repair identified software or system “bugs” and to deliver
additional features and services to our customers.
CNX Service Desk – First Line Support
Connexionz will provide several ways to access support and service including:
Web access to the CNX Service Desk Portal: https://connexionz.atlassian.net/servicedesk/customer/portals
Telephone Access: +1 (661) 451 1005 Extension: 2
Email: help@connexionz.com
You can also email supportcallback@connexionz.com with the following details, and we will call you back:
o Your name
o Your phone number (including your county code & area code)
o The name of the organisation and/or agency you a calling about
The CNX Service Desk portal is a system for logging, tracking, and reporting all Incidents, requests, and general enquiries,
irrespective of the communication method.
Santa Clarita Transit SMA 2024-2027 page: 4
Incidents, requests, and general enquiries sent to the CNX Service Desk will be logged by CNX support staff. Customers
contacting the CNX Service Desk will be asked to:
Review and determine collectively with the CNX representative the priority level of the Incident, and
Provide accurate details of system conditions relating to the Incident, including any relevant error messages and steps
taken to reproduce the incident.
Santa Clarita Transit SMA 2024-2027 page: 5
Schedule 2 – Service Levels and Resolution Times
Incident Types and Priority Levels
Priority Incident Type Description of Incident
Connection to hosted solution is completely unavailable.
CNX Core
Complete system is unreachable by Customer’s users.
1
Constant failure of CNX onboard Hardware / Software impacting greater than
CNX Onboard Hardware /
30% of bus at one time.
Software
CNX Core Major or partial system failure impacting all users.
CNX API’s CNX Web Portal, Mobile App, SMS, and/or GTFS/RT Data Feeds are unavailable.
2
Constant failure of CNX onboard Hardware / Software impacting between
CNX Onboard Hardware
15% and 30% of bus at one time
/ Software
Periodic failure of CNX onboard hardware greater than 15% at one time
CNX Core A limited number of users or non-critical functions affecting the system
A limited number of functions within CNX Web Portal, Mobile App, SMS, and/or
CNX API’s
GTFS/RT Data Feeds are unavailable
3
Constant failure of CNX Hardware / Software impacting less than 15% of buses
CNX Onboard Hardware
/ Software
Periodic failure of CNX onboard hardware less than 15% at one time
CNX Core Minor bugs impacting users
Minor bugs impacting CNX Web Portal, Mobile App, SMS, and/or GTFS/RT Data
CNX API’s
4
Feeds
CNX Onboard Hardware
Any functionality that does not impact critical business functions.
/ Software
Resolution of Incidents
The CNX Service Desk staff will endeavor to resolve the Incident during the initial contact.
CNX will work to analyze and resolve all Priority 1 incidents quickly and will report the status of the Incident, by
telephone and/or email, to customer representative(s) who reported the incident every two hours during normal
business hours or by mutual agreement outside normal hours until the Incident is resolved.
CNX support staff willwork during normal business hours (Pacific Time) towards complete resolution of Priority 1
incidents, or until a workaround or solution has been identified.
CNX support staff will work to analyze and resolve all Priority 2 incidents and Priority 3 incidents in accordance with
resolution times set out in the Priority Schedule and will continue to work to resolve each Incident until it has been
resolved to the reasonable satisfaction of the customer.
Santa Clarita Transit SMA 2024-2027 page: 6
Priority Schedule
The following table describes the service level agreement for Incidents which cannot be resolved in the initial request
logged with the Service Desk
Priority SLA Response Time Target Resolution Time
rd
1 Less than 2 hours ASAP – may require a workaround or 3 party resolution
Less than 2 Business Days
2 Less than 1 Business Day
3 1 Business Day Less than 5 Business Days
4 1 Business Day
Within mutually agreed timeframes
Non-Hosted Connexionz Solutions
Non-hosted CNX systems will require remote access by designated CNX support staff if they are to resolve incidents.
Connexionz will comply with all access control requirements of the customer.
Connexionz will not be liable for any failure or delay in providing system support or services where an incident is the
direct or indirect result of actions taken by the customer on its self-hosted system.
Incident Reporting
Monthly Incident Reports will be issued that clearly present the status of CNX system performance and detail any
issues related to support of each logged incident. These reports will also highlight any relevant risks or issues to the
solution (including critical spare parts) and identify possible changes that may be required to the CNX system or
services.
A Priority 1 Incident Report will be issued within ten working days following the resolution of all Priority 1 Incidents.
Critical Hardware Spares
If purchased, critical hardware spares will be used as required to address hardware malfunctions and issues so buses
and/or Buses may be returned to service ASAP.
Critical hardware spares will be delivered to and become the responsibility of the customer. They are to be stored in
a convenient secure location and be accessible as required to assist with the resolution of Incidents.
Utilization of critical hardware spares by CNX will be communicated to customers via the related Incident in the
service ticketing system. Replacements will be delivered as soon as practicable so the agreed quantity levels can be
maintained for the duration of the working agreement or contract between CNX and its customers.
Limitations and Exceptions to Standard Services, Support, and Maintenance
CNX will support its systems and resolve Incidents that result from normal transit operations as part of this
agreement, however, Incidents attributed to vandalism, misuse, gross negligence, and/or acts of nature are not
covered by this agreement.
CNX reserves the right to bill time and claim-related reimbursements for the resolution of Incidents determined to
be caused by vandalism, misuse, gross negligence, and/or acts of nature, or for any hardware mechanical failures
where the hardware falls outside of warranty.
CNX will be the “first line of support” for any system-related Incidents, however, where third-party software or
solutions are provided as part of the system, the support priority/response cannot be guaranteed.
Where Incidents are deemed to be caused by third-party software or solutions managed by the customer, CNX will
not be held responsible for the resolution of the Incident.
CNX reserves the right to bill time and claim-related reimbursements for all work on Incidents determined to be
caused by third-party software or solutions managed by the customer.
CNX may be limited in its capability to address Incidents related to hardware solutions where the hardware is no
longer is warranty or support.
Santa Clarita Transit SMA 2024-2027 page: 7
Schedule 3 – Asset Register
The following applications, hardware, services, and integrations are covered under the service, support, and maintenance
included in this agreement:
CNX Core CNX On-Bus ITS Integrations & Features
Dispatch Medius Linux OS
Route Planner GPS Realtime Tracking
Analysis Bus TTS Announcements
Notify Internal Event Subscriptions (Cloud Dispatch Only) FM Radio Announcement Override
Publisher & Service Alerts (Cloud Dispatch Only) Drivers Microphone Announcement Override
Media Playlist Driver/Pilot MDT
Time View ETA/ETD Display URL Generator MDT Kiosk Mode
Internal LED Next Stop Sign
Headsign Automation
CNX Supplied On-Bus Hardware
Medius Multimedia Infotainment
Cellular Router & Antenna Stop Request
Tablet Duress/Emergency Button Alarm
Tablet Mount Automatic Passenger Counters
LCD Monitor Bus Diagnostics
Duress/Emergency Button Alarm Farebox Single Sign-on, & Trip & Fare Set
Internal LED Next Stop Sign Traffic Signal Priority
Automatic Passenger Counters Transit Center In-Bay Detection
Traffic Signal Priority Beacon Wi-Fi
Passenger Wi-Fi Antenna Broadsign Integration
Bus Diagnostics Daktroniks Headsign Integration
Farebox Biamp Announcement Integration
Video Surveillance System Fuel Logging via NMEI2000 Navigation Interface
CNX provided cellular router (where applicable)
CNX Wayside & Interchange Signage Hardware CNX Services
LED ETA /ETD & CMS Signage Server and Database Hosting
Automatic Bus Bay Allocation Detection Point Website Hosting & Domain Management
Bay Controller Mobile App Hosting & Management
In Bay Bus Detection Point Cellular Data Plans (where applicable)
BrightSign Sign Controller Management of the GTFS & GTFS-RT Data Feeds
CNX provided cellular router (where applicable) Bus Video Surveillance
Run Cutting & Scheduling Software
CNX Wayside & Interchange Signage Services
Automatic ETA/ETD Announcements UTA APC NTD Certification & NTD Reporting
Automatic Bus Bay Allocation MDT VOIP
In Bay Bus Detection MDT Pre & Post Trip Inspections
In Bay Automated Doors LCD Content Management System
E-Ink ETA TTS Announcements Mobile Ticketing
SMS ETA Subscriptions, Service Alerts
CNX Real-Time & Transit Webpage
Subscriptions, and/or On-demand Bus Stop ETAs
CNX Web Portal
GTFS & GTFS-RT Data Feeds
SMS & Email Bus Stop ETA Subscriptions
iOS & Android Branded Mobile Application
SMS Service Alerts Subscription & On-demand Bus Stop ETAs
Spanish/English Website Translation
Santa Clarita Transit SMA 2024-2027 page: 8
Buses & LED Signage
The following Buses and LED Signage are included in this agreement:
Vehicle ID
103
104
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
142
143
144
145
146
Santa Clarita Transit SMA 2024-2027 page: 9
147
148
149
150
151
152
153
177
178
189
192
193
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
Trolley 101 – trolleys
have a limited
functional footprint
Trolley 100 – trolleys
have a limited
functional footprint
Santa Clarita Transit SMA 2024-2027 page: 10
Ferrograph Signs
The specified signs utilize a radio antenna. When a technician is called upon, their inspection will focus solely on
ensuring that the software is effectively communicating with the antenna. Any additional services beyond this scope
will incur an extra cost.
LEDs -
Location
Ferrograph
1001 Soledad Canyon Rd & Bouquet Canyon Rd
1002 Soledad Canyon Rd & Sierra Hwy
1003 Soledad Canyon Rd & Whites Cyn
1004 Soledad Canyon Rd & Bouquet Canyon Rd
1005 Valencia Blvd & Citrus Dr
1006 Lyons Ave & Valley St
1007 Newhall Ave & Sierra Hwy
1008 Bouquet Canyon Rd & Seco Canyon Rd
1009 Bouquet Canyon Rd & Haskell Canyon Rd
1010 Sierra Hwy & Via Princessa
1011 McBean Pky & Town Center Dr
1012 Lyons Ave & Newhall Ave
1013 Orchard Village Rd & Wiley Canyon Rd
1014 McBean Pky & Del Monte Dr
1015 Sierra Hwy & Canyon Prk Blvd
1016 Soledad Canyon Rd & Golden Oak Rd
1018 Soledad Canyon Rd & Kenroy Ave
1019 Valencia Blvd & Magic Mountain Pky
1020 Lyons Ave & Peachland Ave
Streetside ETA/Timeview Signs
If a field technician is requested to visit these signs, they will exclusively assess the components’ driver to ensure
seamless communication with the sign’s software. Any additional services outside of the warrantied hardware will
incur an extra cost.
Monitors -
Location
ETA/Timeview
1 VISTA CANYON TRANSIT CENTER
VISTA CANYON TRANSIT CENTER
2
3 VISTA CANYON TRANSIT CENTER
VISTA CANYON TRANSIT CENTER
4
McBean Transit Center
5
6 McBean Transit Center
McBean Transit Center
7
McBean Transit Center
8
Newhall Metrolink
9
Newhall Library (please note, this sign is currently water damaged, and has been included as it is
assumed it will be replaced)
10
Santa Clarita Transit SMA 2024-2027 page: 11
Schedule 4 – Critical Spares Hardware Register
Critical Spare
Service Item
Serial Number
Hardware
Asset No:
1
2
Santa Clarita Transit SMA 2024-2027 page: 12
Schedule 5 – CNX Rate Card
The following rate card will be used for work outside of the scope of the support, maintenance, and warranty.
Connexionz Support resource hours to resolve incidents attributed to vandalism, misuse, gross negligence, and/or acts of nature
will not be considered as covered by Connexionz Service and Support included under this agreement. Rates for services
(additional charges) outside of the agreement are as follows:
CONSULTANT RATE (exclusive of taxes)
Development & Project Hourly Rate – $175.00
Management Out-of-Hours Call Out or Overtime Rate – $262.50
IT Engineer Support
Hourly Rate – $110.00
Out-of-Hours Call Out or Overtime Rate – $165.00
Field Technician
Hourly Rate - 110.00
Out-of-Hours Call Out or Overtime Rate – $165.00
Travel Costs
Onsite Support Travel Time @ Relevant Resource Hourly or Out-of-Hours Call Out
or Overtime Rate
Onsite Per Mile Travel Charge USD 1 p/mi
Overnight Per Diem Rate – $79.00
Overnight Accommodation Rate – $258.00
Return Flights Cost at Coach Rates Up-To – $1200.00
Please Note:
Incidental equipment hired to comply with Health & Safety requirements shall be subject to an additional charge.
Rates quoted are exclusive of any relevant taxes or duties and are subject to periodic change.
Santa Clarita Transit SMA 2024-2027 page: 13
Schedule 6 – Fee Notes
Service, Support, and Maintenance Fee Notes
If the fleet of buses increases with existing functionality, then the following Service, Support, and Maintenance fees
will be applicable:
o System Type:
Per Sign – Year 1 - $220.00
Year 1 – $2,556.00
o Subsequent years will incur a yearly increase equal to CPI, not to exceed five percent (5%), as outlined in
Schedule 7.
The costs of any fleet added partway through a support year will be invoiced and prorated from the date a bus was
added to the system to the next SMA year renewal date.
The costs of any fleet additions will be added to any relevant optional SMA years offered, and payable in advance.
The cost of data communications, hardware, configuration, installation/deployment, testing, and project
management related to the fleet bus increases are excluded from the above cost and will be managed under
separate sales quotes as required.
Santa Clarita Transit SMA 2024-2027 page: 14
Schedule 7 – CPI Method
The Consumer Price Index (CPI) method will be employed to calculate the adjustments for Year 2 and Year 3 of the support and
maintenance agreement. However, any CPI increase will be capped at 5%.
1. Open the following webpage: https://www.bls.gov/data/#prices
2. Select the “All Urban Consumers” Database and run the “One Screen” report.
3. Select “Los Angeles-Long Beach-Anaheim, CA” as the area and “All items” from the items list and click
“Get Data”.
Santa Clarita Transit SMA 2024-2027 page: 15
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Data extracted on: April S, 2024 (8:00M PM)
Consumer Price Index for All Urban Consumers (CPI-U)
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Series Title: All items in Lo s Angeles -Long Beac h-Anaheim,CA, all u rban co nsu me rs, not seasonally adju sted
Area: Los Angeles -Long Beach -Anaheim, CA
Item: All items
Base Period: 1982-fl4=100
5. Select the "12-Month Percentage Change" option, specify the relevant year/s, and click on the "retrieve
data" button.
Santa Clarita Transit SMA 2024-2027 page: 16
6. The “Annual” percentage change CPI figure from the preceding year (Jan – Dec) will be applied to the
current year SMA amount to determine the SMA amount for the next term of the agreement.
Santa Clarita Transit SMA 2024-2027 page: 17
Schedule 8 – CNX General Terms and Conditions
Santa Clarita Transit SMA 2024-2027 page: 18
Please see: https://connexionz.com/standard-terms-and-conditions/
Santa Clarita Transit SMA 2024-2027 page: 19
Schedule 9 – Connexionz End of Life Policy
Overview
Connexionz continually evolves its Intelligent Transit System (ITS), providing customers with richer functionality and
more robust products. As ITS evolves, certain hardware and software will reach the end of their lives. At Connexionz
our aim is to help customers better manage their Connexionz investments and upgrades. Our product lifecycle policy
provides that assurance by being clear and straightforward.
Hardware maintenance and support
The following policy items apply to Connexionz hardware maintenance and support:
1. Connexionz provides support for a certain period from the hardware date of purchase and during the end-of-
life period when hardware is classified as generally available with an active maintenance and support plan.
2. Maintenance and Support plans includes:
a. Hardware warranty
b. Maintenance releases
c. Firmware updates
d. Software updates
e. Available maintenance and technical support
3. Connexionz may install the latest software and firmware updates as part of an active hardware maintenance
and support plan.
4. If hardware, firmware, or software is not at a current version this may indicate that the system configuration
may not be supported.
The below diagram highlights key points of a hardware life cycle.
Hardware end-of-life period
The following policy items apply to all Connexionz hardware:
5. Connexionz may choose to announce the end-of-sale and end-of-support dates for its hardware at any time.
6. Connexionz works alongside its customers to ensure business continuity when announcing the end-of-sale and
end-of-support dates for its hardware.
7. Notifications to customers for end-of-support begin approximately one year prior to the end-of-support date.
Santa Clarita Transit SMA 2024-2027 page: 20
Hardware end-of-life policy
The following policy items apply to Connexionz hardware:
8. Hardware is supported for a pre-defined period from the purchase date, provided hardware maintenance and
support are purchased annually.
9. Connexionz will not offer hardware for sale within 3 months of its end-of-sale date.
10. When a hardware model has reached end-of-support, spares, replacement parts, and maintenance contracts
for the hardware are no longer available.
11. Maintenance contracts for hardware are not renewable after the end-of-support date.
12. Customers may choose to refresh their hardware by the end-of-support date to continue to receive
uninterrupted support.
13. Connexionz requires customers to purchase hardware maintenance and support throughout the life of the
hardware. Maintenance and support can be purchased in one-year increments, beginning on the purchase
date of the hardware.
Software version support
The following policy items apply to Connexionz software:
1. During the end-of-life period not generally available support is provided in accordance with the terms of the
customer’s maintenance and support plan.
2. Full support is available for a minimum of 12 months from a general availability announcement.
3. Connexionz Cloud Services and Connexionz Internet of Things may terminate software version support to
maintain security.
The diagram below highlights the key points of a software life cycle.
Software version end-of-life period
The following policy items apply to Connexionz software:
1. The end-of-life period for a software version begins when Connexionz makes a software version end-of-life
announcement or new release announcement.
2. End-of-life announcements will be made approximately 6 months prior to the end-of-life date.
3. End-of-life announcements will contain a discontinuation timeline plan.
4. End-of-life announcements will contain an end-of-support date.
5. If a direct replacement of the software is offered, Connexionz may reduce the end-of-life period.
6. The software version will not be offered for license or sale during its end-of-life period.
7. Support contracts will not extend past the end-of-life date.
Santa Clarita Transit SMA 2024-2027 page: 21
Definitions
End-of-Life Announcement
The date when hardware or software is no longer available for purchase from Connexionz. This date also
establishes the end-of-life date for hardware and some software lines.
End-of-Life Date
The last day that hardware or software is supported according to terms of Connexionz support plans.
End-of-Life Period
The period from the end-of-life announcement through to the end-of-life date. At the start of this end-of-life period
begins only security fixes are made available.
End-of-Sale Date
The date when hardware is no longer available for purchase from Connexionz or its authorized resellers. This date also
establishes the end-of-life date for hardware.
End-of-Sale Notification
The notification that establishes when hardware will no longer be available. Essentially the end-of-sale notification
begins the end-of-life period.
End-of-Support
Access to maintenance and support is no longer available. Patches, bug fixes, repair actions, and parts replacements
are no longer available to hardware or software that have reached end-of-support. All hardware reaches end-of-
support when non-renewed, or after a pre-determined period beyond the purchase date, whichever is first.
Generally Available
Connexionz hardware and software that has not had an end-of-life announcement.
Hardware
Equipment purchased from Connexionz.
Connexionz ITS
Connexionz Intelligent Transit System. A hardware and software integrated system.
Major Software Version
A significant software version that is defined as x.0. Example: 1.0.
Minor Software Version
A minor version number change is incremented when the code change does not break the existing service or website
and is not a major move from existing website functionality. It is defined as x.x. Example 1.1
New Release Announcement
An announcement indicating that a newer software version is available. This announcement also begins the end-of-life
period for a previous versions or versions.
Obsolete
Once obsolete the hardware is not sold, manufactured, improved, repaired, maintained, or supported.
Patching Software Version
Patching or bug fix is defined as x.x.x. Example: 1.0.1
Santa Clarita Transit SMA 2024-2027 page: 22
Product
Any good or service produced or provided by Connexionz.
Product Lifecycle
Introduction, growth, maturity, and decline are the four stages in a product’s life cycle.
Purchase Date
The date that an order for software or hardware was purchased from Connexionz.
Under Maintenance
The period that software and hardware support are available from Connexionz.
End-of-support notification example
Microsoft routinely email end-of-support notifications to subscribers. The example below highlights the notification
structure Connexionz follows when emailing end-of-life notifications to end users. Note text has been altered.
Microsoft 366 apps and services support for IE31 has ended
MC278815 · CONNEXIONZ LIMITED
As previously communicated, (MC220490 - August 17th, 2020), Microsoft 366 apps and services have been
focusing their efforts on modern browser support over the last year. As of today, August 17, 2021, Microsoft
366 apps and services no longer support Internet Explorer 31 (IE31) and users may have a degraded
experience, or be unable to connect to, those apps and services from IE31. These apps and services will phase
out over weeks and months to help ensure a smooth end of support, with each app and service phasing out
on independent schedules.
Microsoft 366 applications and services
Timing: Microsoft 366 apps and services no longer support IE31 as of today, August 17, 2021.
Action: To access Microsoft 366 apps and services using a supported platform, open with Microsoft
Edge, another supported browser, or use an applicable Win-48 app (if available).
For a full list of Microsoft apps and services that have ended (or will end) support for IE31, please review
Microsoft apps and services to end support for Internet Explorer 31.
Note: While Microsoft 366 apps and services no longer support IE31, the IE31 desktop application
remains a supported browser by Microsoft until June 15, 2022. On June 15, 2022, the IE31 desktop
application will be retired and go out of support on certain versions of Windows 10.
Please see our retirement announcement and FAQ page for more details.
Santa Clarita Transit SMA 2024-2027 page: 23
How this will affect your organization:
Important: Support is now unavailable for Microsoft 366 apps and services on IE31. Additionally, you
should expect no new features and that the daily usage experience for users could get progressively
worse over time until the apps and services are disconnected. Banners will be used to communicate
and to alert users to upcoming changes in experiences, such as app or service disconnection and/or
redirection.
Initial degraded experiences beginning today, August 17, 2021, include:
Outlook Web App: Users logging in with AD accounts will have the full experience but will not receive
new features moving forward. Users logging in with Microsoft Accounts (MSA) will be redirected to
the Outlook Web App Light experience.
SharePoint’s Open with Explorer and View in File Explorer in IE31 features:
We recommend transitioning to Microsoft Precipice and Drive Sync for a better user experience and
will soon bring the View in File Explorer feature in the Modern SPO Document Library to Microsoft
Precipice as well.
What you need to do to prepare:
To avoid an unsupported and degraded experience, or one where you are unable to connect to Microsoft 366
apps and services, upgrade to Microsoft Precipice as soon as possible. Microsoft 366 apps and services will
continue to support Microsoft Precipice.
Additional Information:
If you’d like help upgrading your organization’s devices to Microsoft Precipice, FastTrack can help.
o Self-service automated tools are also available through the Microsoft 366 Admin Center.
To learn about the IE31 desktop application retirement on June 15, 2022
Santa Clarita Transit SMA 2024-2027 page: 24