HomeMy WebLinkAbout2025-05-13 - AGENDA REPORTS - CONTR VIRTUALIZATION SOFTWARECITY OF SANTA CLARITA
AGENDA REPORT
CONSENT CALENDAR
Agenda Item• 11
CITY MANAGER APPROVAL: LJ
`
DATE: May 13, 2025
SUBJECT: CONTRACT FOR VIRTUALIZATION SOFTWARE AND SUPPORT
DEPARTMENT: Administrative Services
PRESENTER: Benny Ives
RECOMMENDED ACTION
City Council:
Approve the use of a "piggyback" agreement using Sourcewell contract #121923-CDW
with CDW Government, LLC for a total three-year contract amount not to exceed
$136,000 for VMware software and support services.
2. Authorize the City Manager or designee to execute all documents, subject to City Attorney
approval.
BACKGROUND
The City of Santa Clarita (City) has been utilizing datacenter virtualization software, known as
VMware, since 2007 to manage and administer all of the computer servers operating at the City
Hall and Transit Maintenance Facility (TMF) datacenters.
VMware is the market leader in virtualization software, which allows a single, physical computer
server to house upwards of 20 virtual servers. This technology was first introduced in the
datacenter marketplace in 2001 and initiated a paradigm shift in the way datacenters are designed
and managed due to the cost and management savings achieved by reducing the quantity of
physical servers traditionally required. When first introduced, VMware was essentially free with
an ongoing commitment only necessary for technical support.
Over the years, the cost of VMware's technical support increased gradually. However, in
November 2023 the cost of VMware increased exponentially, when it was acquired by
Broadcom, which proceeded to change its licensing model and transitioned it to a subscription
service. As a result of this acquisition, VMware's associated licensing and technical support fees
have increased by more than 200 percent.
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In light of the significant cost increase, City staff began exploring alternative virtualization
platforms; however, none of them have the breadth of features, most notably, automated failover
capabilities to support a mirrored datacenter in the event of a disaster. Thus, until such time that
alternative solutions develop this feature, VMware remains essential to the City's datacenter
operations.
The use of "piggyback" purchasing allows the City to place orders against a competitively
awarded public agency contract. The City is utilizing Sourcewell Contract #121923-CDW,
which was competitively solicited and awarded on March 13, 2024. This approach allows the
City to leverage the terms and pricing of an existing agreement that satisfies procurement
requirements.
City staff finds this Sourcewell contract awarded to CDW Government, LLC provides the most
advantageous pricing to subscribe to three years of VMware's virtualization software and
technical support for a total amount not to exceed $136,000.
ALTERNATIVE ACTION
Other action as determined by the City Council.
FISCAL IMPACT
The annual cost to support this contract will be available in expenditure accounts 1002200-
516101 (General Fund 100) in the amount of $25,000 and 7003700-518203 (Transit Fund 700)
in the amount of $15,000 beginning in Fiscal Year 2025-26, contingent upon the appropriation of
funds in the annual budget for such fiscal years.
ATTACHMENTS
Sourcewell Contract 121923-CDW (available in the City Clerk's Reading File)
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DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
121923-CDW
Sourcewell "1
Solicitation Number: RFP #121923
CONTRACT
This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN
56479 (Sourcewell) and CDW Government LLC, 230 N. Milwaukee Avenue, Vernon Hills, IL
60061 (Supplier).
Sourcewell is a State of Minnesota local government unit and service cooperative created
under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers
cooperative procurement solutions to government entities. Participation is open to eligible
federal, state/province, and municipal governmental entities, higher education, K-12 education,
nonprofit, tribal government, and other public entities located in the United States and Canada.
Sourcewell issued a public solicitation for Technology Products and Services with Related
Solutions from which Supplier was awarded a contract in Category 1.
Supplier desires to contract with Sourcewell to provide equipment, products, or services to
Sourcewell and the entities that access Sourcewell's cooperative purchasing contracts
(Participating Entities).
1. TERM OF CONTRACT
A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.
EXPIRATION DATE AND EXTENSION. This Contract expires February 27, 2028, unless it is
cancelled sooner pursuant to Article 22. This Contract allows up to three additional one-year
extensions upon the request of Sourcewell and written agreement by Supplier. Sourcewell
retains the right to consider additional extensions beyond seven years as required under
exceptional circumstances.
B. SURVIVAL OF TERMS. Notwithstanding any expiration or termination of this Contract, all
payment obligations incurred prior to expiration or termination will survive, as will the
following: Articles 11 through 14 survive the expiration or cancellation of this Contract. All
other rights will cease upon expiration or termination of this Contract.
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2. EQUIPMENT, PRODUCTS, OR SERVICES
A. EQUIPMENT, PRODUCTS, OR SERVICES. Supplier will provide the Equipment, Products, or
Services as stated in its Proposal submitted under the Solicitation Number listed above.
Supplier's Equipment, Products, or Services Proposal (Proposal) is attached and incorporated
into this Contract.
All Equipment and Products provided under this Contract must be new and the current model.
Supplier may offer close-out or refurbished Equipment or Products if they are clearly indicated
in Supplier's product and pricing list. Unless agreed to by the Participating Entities in advance,
Equipment or Products must be delivered as operational to the Participating Entity's site.
This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated,
sales and sales volume are not guaranteed.
B. WARRANTY.
1. Product Warranty. Supplier is not the manufacturer of the Products purchased by
Participating Entities hereunder and the only warranties offered are those of the manufacturer,
not Supplier or its Affiliates. In purchasing the Products, the Participating Entity relies on the
manufacturer's specifications only and not on any statements or images that may be provided
by Supplier or its Affiliates. SUPPLIER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER
EXPRESS OR IMPLIED RELATED TO PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY
WARRANTY OF TITLE ACCURACY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE,
WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES.
THE DISCLAIMER CONTAINED IN THIS PARAGRAPH DOES NOT AFFECT THE TERMS OF ANY
MANUFACTURER'S WARRANTY. Supplier, and its dealers and distributors must agree to assist
the Participating Entity in reaching a resolution in any dispute over warranty terms with the
manufacturer.
2. Services Warranty. Supplier warrants that the Services will be performed in a good and
workmanlike manner. Participating Entity's sole and exclusive remedy with respect to this
warranty will be at the sole option of Supplier to either (a) use its reasonable commercial
efforts to reperform any Services not in substantial compliance with this warranty or (b) refund
amounts paid by the Participating Entity related to the portion of the Services not in substantial
compliance; provided in each case Participating Entity notifies Supplier in writing within thirty
(30) business days after performance of the applicable Services. This warranty is voided if the
Services are altered by anyone other than Supplier or any of its affiliates or its or their
personnel. Participating Entity shall be solely responsible for reconstructing data (including but
not limited to data located on disk files and memories) and software that may be lost or
damaged or corrupted during the performance of Services.
3. Third -Party Services. Certain services, such as extended warranty service by manufacturers,
are sold by Supplier as a distributor or sales agent ("Third Party Services"). In the case of Third -
Party Services, the third party will be the party responsible for providing the services to the
Participating Entity and the Participating Entity will look solely to the third party for any loss,
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claims or damages arising from or related to the provision of such Third -Party Services. Any
amounts, including, but not limited to, taxes, associated with Third -Party Services which may be
collected by Supplier will be collected solely in the capacity as an independent sales agent.
4. Cloud Services. It is acknowledged that Participating Entities are receiving the Cloud Services
directly from the Cloud Service Provider pursuant to the Clod Service Provider's standard terms
and conditions, or such other terms as agreed upon by Participating Entities and the Cloud
Service Provider ("Cloud Services Terms and Conditions"). Accordingly, it shall consider the
Cloud Service Provider to be the contracting party and the Cloud Service Provider shall be the
party responsible for providing the Cloud Services to Participating Entities and shall look solely
to the Cloud Service Provider for any loss, claims, or damages arising from or related to the
provision of such Cloud Services.
C. DEALERS, AND DISTRIBUTORS. Upon Contract execution and throughout the Contract
term, Supplier must provide to Sourcewell a current means to validate or authenticate
Supplier's authorized dealers, or distributors relative to the Equipment, Products, and Services
offered under this Contract, which will be incorporated into this Contract by reference. It is the
Supplier's responsibility to ensure Sourcewell receives the most current information.
3. PRICING
All Equipment, Products, or Services under this Contract will be priced at or below the price
stated in Supplier's Proposal.
When providing pricing quotes to Participating Entities, all pricing quoted must reflect a
Participating Entity's total cost of acquisition. This means that the quoted cost is for delivered
Equipment, Products, and Services that are operational for their intended purpose, and
includes all costs to the Participating Entity's requested delivery location.
Regardless of the payment method chosen by the Participating Entity, the total cost associated
with any purchase option of the Equipment, Products, or Services must always be disclosed in
the pricing quote to the applicable Participating Entity at the time of purchase.
A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly
packaged. Damaged Equipment and Products may be rejected. If the damage is not readily
apparent at the time of delivery, Supplier must permit the Equipment and Products to be
returned within a reasonable time at no cost to Sourcewell or its Participating Entities in
accordance with Supplier's Return Policy, which is available at:
https:Hwebobjects2.cdw.com/is/content/CDW/cdw/on-domain-ca/help-centre/cdw-global-
returns-policy.pdf. Participating Entities reserve the right to inspect the Equipment and
Products at a reasonable time after delivery where circumstances or conditions prevent
effective inspection of the Equipment and Products at the time of delivery. In the event of the
delivery of nonconforming Equipment and Products, the Participating Entity will notify the
Supplier as soon as possible and the Supplier will replace nonconforming Equipment and
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Products with conforming Equipment and Products that are acceptable to the Participating
Entity.
Supplier must arrange for and pay for the return shipment on Equipment and Products that arrive
in a defective or inoperable condition.
Sourcewell may declare the Supplier in breach of this Contract if the Supplier intentionally
delivers substandard or inferior Equipment or Products.
B. SALES TAX. Each Participating Entity is responsible for supplying the Supplier with valid tax -
exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax-
exempt entity.
C. HOT LIST PRICING. At anytime during this Contract, Supplier may offer a specific selection
of Equipment, Products, or Services at discounts greater than those listed in the Contract.
When Supplier determines it will offer Hot List Pricing, it must be submitted electronically to
Sourcewell in a line -item format. Equipment, Products, or Services may be added or removed
from the Hot List at any time through a Sourcewell Price and Product Change Form as defined
in Article 4 below.
Hot List program and pricing may also be used to discount and liquidate close-out and
discontinued Equipment and Products as long as those close-out and discontinued items are
clearly identified as such. Current ordering process and administrative fees apply. Hot List
Pricing must be published and made available to all Participating Entities.
4. PRODUCT AND PRICING CHANGE REQUESTS
Supplier may request Equipment, Product, or Service changes, additions, or deletions at any
time. All requests must be made in writing by submitting a signed Sourcewell Price and Product
Change Request Form to the assigned Sourcewell Supplier Development Administrator. This
approved form is available from the assigned Sourcewell Supplier Development Administrator.
At a minimum, the request must:
• Identify the applicable Sourcewell contract number;
• Clearly specify the requested change;
• Provide sufficient detail to justify the requested change;
• Individually list all Equipment, Products, or Services affected by the requested change,
along with the requested change (e.g., addition, deletion, price change); and
• Include a complete restatement of pricing documentation in Microsoft Excel with the
effective date of the modified pricing, or product addition or deletion. The new pricing
restatement must include all Equipment, Products, and Services offered, even for those
items where pricing remains unchanged.
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A fully executed Sourcewell Price and Product Change Request Form will become an
amendment to this Contract and will be incorporated by reference.
5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS
A. PARTICIPATION. Sourcewell's cooperative contracts are available and open to public and
nonprofit entities across the United States and Canada; such as federal, state/province,
municipal, K-12 and higher education, tribal government, and other public entities.
The benefits of this Contract should be available to all Participating Entities that can legally
access the Equipment, Products, or Services under this Contract. A Participating Entity's
authority to access this Contract is determined through its cooperative purchasing, interlocal,
or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service
Member of Sourcewell during such time of access. Supplier understands that a Participating
Entity's use of this Contract is at the Participating Entity's sole convenience and Participating
Entities reserve the right to obtain like Equipment, Products, or Services from any other source.
Supplier is responsible for familiarizing its sales and service forces with Sourcewell contract use
eligibility requirements and documentation and will encourage potential participating entities
to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its
roster during the term of this Contract.
B. PUBLIC FACILITIES. Supplier's employees may be required to perform work at government -
owned facilities, including schools. Supplier's employees and agents must conduct themselves
in a professional manner while on the premises, and in accordance with Participating Entity
policies and procedures, and all applicable laws.
6. PARTICIPATING ENTITY USE AND PURCHASING
A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under
this Contract, a Participating Entity must clearly indicate to Supplier that it intends to access this
Contract; however, order flow and procedure will be developed jointly between Sourcewell and
Supplier. Typically, a Participating Entity will issue an order directly to Supplier or its authorized
subsidiary, distributor, dealer, or reseller. If a Participating Entity issues a purchase order, it
may use its own forms, but the purchase order should clearly note the applicable Sourcewell
contract number. All Participating Entity orders under this Contract must be issued prior to
expiration or cancellation of this Contract; however, Supplier performance, Participating Entity
payment obligations, and any applicable warranty periods or other Supplier or Participating
Entity obligations may extend beyond the term of this Contract.
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Supplier's acceptable forms of payment are included in its attached Proposal. Participating
Entities will be solely responsible for payment and Sourcewell will have no liability for any
unpaid invoice of any Participating Entity.
B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and
conditions to a purchase order, or other required transaction documentation, may be
negotiated between a Participating Entity and Supplier, such as job or industry -specific
requirements, legal requirements (e.g., affirmative action or immigration status requirements),
or specific local policy requirements. Some Participating Entities may require the use of a
Participating Addendum, the terms of which will be negotiated directly between the
Participating Entity and the Supplier or its authorized dealers, distributors, or resellers, as
applicable. Any negotiated additional commercial terms and conditions must never be less
favorable to the Participating Entity than what is contained in this Contract.
C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires
service or specialized performance requirements not addressed in this Contract (such as e-
commerce specifications, specialized delivery requirements, or other specifications and
requirements), the Participating Entity and the Supplier may enter into a separate, standalone
agreement, apart from this Contract. Sourcewell, including its agents and employees, will not
be made a party to a claim for breach of such agreement.
D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or
in part, immediately upon notice to Supplier in the event of any of the following events:
1. The Participating Entity fails to receive funding or appropriation from its governing body
at levels sufficient to pay for the equipment, products, or services to be purchased; or
2. Federal, state, or provincial laws or regulations prohibit the purchase or change the
Participating Entity's requirements.
E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a
Participating Entity's order will be determined by the Participating Entity making the purchase.
7. CUSTOMER SERVICE
A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to
Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is
changed. The Account Representative will be responsible for:
• Maintenance and management of this Contract;
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• Timely response to all Sourcewell and Participating Entity inquiries; and
• Business reviews to Sourcewell and Participating Entities, if applicable.
B. BUSINESS REVIEWS. Supplier must perform a minimum of one business review with
Sourcewell per contract year. The business review will cover sales to Participating Entities,
pricing and contract terms, administrative fees, sales data reports, performance issues, supply
issues, customer issues, and any other necessary information.
8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT
A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Supplier must provide a
contract sales activity report (Report) to the Sourcewell Supplier Development Administrator
assigned to this Contract. Reports are due no later than 45 days after the end of each calendar
quarter. A Report must be provided regardless of the number or amount of sales during that
quarter (i.e., if there are no sales, Supplier must submit a report indicating no sales were
made).
The Report must contain the following fields:
• Participating Entity Name (e.g., City of Staples Highway Department);
• Participating Entity Physical Street Address;
• Participating Entity City;
• Participating Entity State/Province;
• Participating Entity Zip/Postal Code;
• Participating Entity Contact Name;
• Participating Entity Contact Email Address;
• Participating Entity Contact Telephone Number;
• Sourcewell Assigned Entity/Participating Entity Number;
• Item Purchased Description;
• Item Purchased Price;
• Sourcewell Administrative Fee Applied; and
• Date Purchase was invoiced/sale was recognized as revenue by Supplier.
B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell,
the Supplier will pay an administrative fee to Sourcewell on all Equipment, Products, and
Services provided to Participating Entities as indicated in Question #70 of its Proposal. The
Administrative Fee must be included in, and not added to, the pricing. Supplier may not charge
Participating Entities more than the contracted price to offset the Administrative Fee.
The Supplier will submit payment to Sourcewell for the percentage of administrative fee stated
in Question #70 of the Proposal multiplied by the total sales of all Equipment, Products, and
Services purchased by Participating Entities under this Contract during each calendar quarter.
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Payments should note the Supplier's name and Sourcewell-assigned contract number in the
memo; and must be mailed to the address above "Attn: Accounts Receivable" or remitted
electronically to Sourcewell's banking institution per Sourcewell's Finance department
instructions. Payments must be received no later than 45 calendar days after the end of each
calendar quarter.
Supplier agrees to cooperate with Sourcewell in auditing transactions under this Contract to
ensure that the administrative fee is paid on all items purchased under this Contract.
In the event the Supplier is delinquent in any undisputed administrative fees, Sourcewell
reserves the right to cancel this Contract and reject any proposal submitted by the Supplier in
any subsequent solicitation. In the event this Contract is cancelled by either party prior to the
Contract's expiration date, the administrative fee payment will be due no more than 30 days
from the cancellation date.
9. AUTHORIZED REPRESENTATIVE
Sourcewell's Authorized Representative is its Chief Procurement Officer.
Supplier's Authorized Representative is the person named in the Supplier's Proposal. If
Supplier's Authorized Representative changes at any time during this Contract, Supplier must
promptly notify Sourcewell in writing.
10. AUDIT, ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE
A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5, the books, records,
documents, and accounting procedures and practices relevant to this Contract are subject to
examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the
end of this Contract. Sourcewell may not conduct such an audit more than one time per twelve
month period during the term, and will provide thirty day advance written notice of the audit to
Supplier. This clause extends to Participating Entities as it relates to business conducted by that
Participating Entity under this Contract.
B. ASSIGNMENT. Neither party may assign or otherwise transfer its rights or obligations under
this Contract without the prior written consent of the other party and a fully executed
assignment agreement. Such consent will not be unreasonably withheld. Any prohibited
assignment will be invalid.
C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective
until it has been duly executed by the parties.
D. WAIVER. Failure by either party to take action or assert any right under this Contract will
not be deemed a waiver of such right in the event of the continuation or repetition of the
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circumstances giving rise to such right. Any such waiver must be in writing and signed by the
parties.
E. CONTRACT COMPLETE. This Contract represents the complete agreement between the
parties. No other understanding regarding this Contract, whether written or oral, may be used
to bind either party. For any conflict between the attached Proposal and the terms set out in
Articles 1-22 of this Contract, the terms of Articles 1-22 will govern.
F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent
contractors, each free to exercise judgment and discretion with regard to the conduct of their
respective businesses. This Contract does not create a partnership, joint venture, or any other
relationship such as master -servant, or principal -agent.
11. INDEMNITY AND HOLD HARMLESS; LIMITATION OF LIABILITY
Supplier must indemnify, defend, save, and hold Sourcewell and its Participating Entities,
including their agents and employees, harmless from any third -party claims or causes of action,
including attorneys' fees incurred by Sourcewell or its Participating Entities, arising out of any
act or omission in the performance of this Contract by the Supplier or its agents or employees
which results in (i) injury or death to person(s) or tangible personal property alleged to have
been caused by some defect in the Equipment, Products, or Services under this Contract to the
extent the Service has been used according to its specifications. Sourcewell's responsibility will
be governed by the State of Minnesota's Tort Liability Act (Minnesota Statutes Chapter 466)
and other applicable law.
Supplier shall pass through to the Participating Entity all end user indemnity protections
provided by the Equipment and/or Product manufacturer.
EXCEPT FOR INSTANCES OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, UNDER NO
CIRCUMSTANCES, AND NOTHWITHSTAN DING THE FAILURE OF ESSENTIAL PURPOSE OF ANY
REMEDY SET FORTH HEREIN, WILL SUPPLIER, ITS AFFILIATES OR ITS SUPPLIERS,
SUBCONTRACTORS OR AGENDT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS
REVENUES OR SAVINGS AND LOSS, DAMAGE OR CORRUPTION OF DATA OR SOFTWARE, EVEN IF
SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES OR IF SUCH
DAMAGES ARE OTHERWISE FORESEEABLE. EXCEPT IN THE EVENT OF GROSS NEGLIGENCE OR
WILLFUL MISCONDUCT, SUPPLIER'S AGGREGATE LIALITY HEREUNDER WILL NOT EXCEED THE
TOTAL DOLLAR AMOUNT PAID BY SUPPLIER TO SOURCEWELL IN ADMINISTRATIVE FEES UNDER
THIS CONTRACT DURING THE PRECEDING TWENTY-FOUR (24) MONTH PERIOD.
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12. GOVERNMENT DATA PRACTICES
Supplier and Sourcewell must comply with the Minnesota Government Data Practices Act,
Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell
under this Contract and as it applies to all data created, collected, received, maintained, or
disseminated by the Supplier under this Contract.
13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT
1. Grant of License. During the term of this Contract:
a. Sourcewell grants to Supplier a royalty -free, worldwide, non-exclusive right and
license to use the trademark(s) provided to Supplier by Sourcewell in advertising and
promotional materials for the purpose of marketing Sourcewell's relationship with
Supplier.
b. Supplier grants to Sourcewell a royalty -free, worldwide, non-exclusive right and
license to use Supplier's trademarks in advertising and promotional materials for the
purpose of marketing Supplier's relationship with Sourcewell.
2. Limited Right of Sublicense. The right and license granted herein includes a limited right
of each party to grant sublicenses to their respective subsidiaries, distributors, dealers,
resellers, marketing representatives, and agents (collectively "Permitted Sublicensees") in
advertising and promotional materials for the purpose of marketing the Parties' relationship
to Participating Entities. Any sublicense granted will be subject to the terms and conditions
of this Article. Each party will be responsible for any breach of this Article by any of their
respective sublicensees.
3. Use; Quality Control.
a. Neither party may alter the other party's trademarks from the form provided
and must comply with removal requests as to specific uses of its trademarks or
logos.
b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the
other party's trademarks only in good faith and in a dignified manner consistent with
such party's use of the trademarks. Upon written notice to the breaching party, the
breaching party has 30 days of the date of the written notice to cure the breach or
the license will be terminated.
4. Termination. Upon the termination of this Contract for any reason, each party,
including Permitted Sublicensees, will have 30 days to remove all Trademarks
from signage, websites, and the like bearing the other party's name or logo
(excepting Sourcewell's pre-printed catalog of suppliers which may be used until
the next printing). Supplier must return all marketing and promotional
materials, including signage, provided by Sourcewell, or dispose of it according
to Sourcewell's written directions.
5. License to Software. All rights in software resold pursuant to this Contract will
remain with the applicable licensor. Participating Entity's rights to use such
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software are contained in the applicable license agreement between the
Participating Entity and the licensor.
6. License to Work Product. Participating Entity's rights to Work Product (meaning
materials and other deliverables to be provided or created individually or jointly
in connection with the Services, including but not limited to all inventions,
discoveries, methods, processes, formulae, ideas, concepts, techniques, know-
how, data, designs, models, prototypes, works of authorship, computer
programs, proprietary tools, methods of analysis, and other information whether
or not capable of protection by patent, copyright, trade secret, confidentiality, or
other proprietary rights, or discovered in the course of performance of this
Contract, that are embodied in such work or materials) will be upon payment in
full a non -transferable, non-exclusive, royalty -free license to use such Work
Product solely for Participating Entity's internal use. Participating Entity obtains
no ownership or other property rights thereto. Participating Entity agrees that
Supplier may incorporate intellectual property created by third parties into the
Work Product and that Participating Entity's right to use such Work Product may
be subject to the rights of and limited by agreements with such third parties.
B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released
without prior written approval from the Authorized Representatives. Publicity includes notices,
informational pamphlets, press releases, research, reports, signs, and similar public notices
prepared by or for the Supplier individually or jointly with others, or any subcontractors, with
respect to the program, publications, or services provided resulting from this Contract.
C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be
approved by Sourcewell. Send all approval requests to the Sourcewell Supplier Development
Administrator assigned to this Contract.
D. ENDORSEMENT. The Supplier must not claim that Sourcewell endorses its Equipment,
Products, or Services.
14. GOVERNING LAW, JURISDICTION, AND VENUE
The substantive and procedural laws of the State of Minnesota will govern this Contract. Venue
for all legal proceedings arising out of this Contract, or its breach, must be in the appropriate
state court in Todd County, Minnesota or federal court in Fergus Falls, Minnesota.
15. FORCE MAJEURE
Neither party to this Contract will be held responsible for delay or default caused by acts of God
or other conditions that are beyond that party's reasonable control. A party defaulting under
this provision must provide the other party prompt written notice of the default.
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16. SEVERABILITY
If any provision of this Contract is found by a court of competent jurisdiction to be illegal,
unenforceable, or void then both parties will be relieved from all obligations arising from that
provision. If the remainder of this Contract is capable of being performed, it will not be affected
by such determination or finding and must be fully performed.
17. PERFORMANCE, DEFAULT, AND REMEDIES
A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and
address unresolved contract issues as follows:
1. Notification. The parties must promptly notify each other of any known dispute and
work in good faith to resolve such dispute within a reasonable period of time. If necessary,
Sourcewell and the Supplier will jointly develop a short briefing document that describes
the issue(s), relevant impact, and positions of both parties.
2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified
above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher
level of management. The Supplier will have 30 calendar days to cure an outstanding issue.
3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the
Supplier must continue without delay to carry out all of its responsibilities under the
Contract that are not affected by the dispute. If the Supplier fails to continue without delay
to perform its responsibilities under the Contract, in the accomplishment of all undisputed
work, the Supplier will bear any additional costs incurred by Sourcewell and/or its
Participating Entities as a result of such failure to proceed.
B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract,
or any Participating Entity order under this Contract, in default:
1. Nonperformance of contractual requirements, or
2. A material breach of any term or condition of this Contract.
The party claiming default must provide written notice of the default, with 30 calendar days to
cure the default. Time allowed for cure will not diminish or eliminate any liability for liquidated
or other damages. If the default remains after the opportunity for cure, the non -defaulting
party may:
• Exercise any remedy provided by law or equity, or
• Terminate the Contract or any portion thereof, including any orders issued against the
Contract.
18. INSURANCE
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A. REQUIREMENTS. At its own expense, Supplier must maintain insurance policy(ies) in effect
at all times during the performance of this Contract with insurance company(ies) licensed or
authorized to do business in the State of Minnesota having an "AM BEST" rating of A- or better,
with coverage and limits of insurance not less than the following:
1. Workers' Compensation and Employer's Liability.
Workers' Compensation: As required by any applicable law or regulation.
Employer's Liability Insurance: must be provided in amounts not less than listed below:
Minimum limits:
$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease
2. Commercial General Liability Insurance. Supplier will maintain insurance covering its
operations, with coverage on an occurrence basis, and must be subject to terms no less
broad than the Insurance Services Office ("ISO") Commercial General Liability Form
CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include
liability arising from premises, operations, bodily injury and property damage,
independent contractors, products -completed operations including construction defect,
contractual liability, blanket contractual liability, and personal injury and advertising
injury. All required limits, terms and conditions of coverage must be maintained during
the term of this Contract.
Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage
$1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for products liability -completed operations
$2,000,000 general aggregate
3. Commercial Automobile Liability Insurance. During the term of this Contract,
Supplier will maintain insurance covering all owned, hired, and non -owned automobiles
in limits of liability not less than indicated below. The coverage must be subject to terms
no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer),
or equivalent.
Minimum Limits:
$1,000,000 each accident, combined single limit
4. Umbrella Insurance. During the term of this Contract, Supplier will maintain
umbrella coverage over Employer's Liability, Commercial General Liability, and
Commercial Automobile.
Minimum Limits:
$2,000,000
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5. Professional/Technical, Errors and Omissions, and/or Miscellaneous Professional
Liability. During the term of this Contract, Supplier will maintain coverage for all claims
the Supplier may become legally obligated to pay resulting from any actual or alleged
negligent act, error, or omission related to Supplier's professional services required
under this Contract.
OW1117, I A,l41"iM
$2,000,000 per claim or event
$2,000,000 —annual aggregate
6. Network Security and Privacy Liability Insurance. During the term of this Contract,
Supplier will maintain coverage for network security and privacy liability. The coverage
may be endorsed on, or included in, another form of liability coverage or written on a
standalone policy. The insurance must cover claims which may arise from failure of
Supplier's security resulting in, but not limited to, computer attacks, unauthorized
access, disclosure of not public data — including but not limited to, confidential or
private information, transmission of a computer virus, or denial of service.
Minimum limits:
$2,000,000 per occurrence
$2,000,000 annual aggregate
Failure of Supplier to maintain the required insurance will constitute a material breach entitling
Sourcewell to immediately terminate this Contract for default.
B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Supplier must
furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this
Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to
Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the
Sourcewell Supplier Development Administrator assigned to this Contract. The certificates must
be signed by a person authorized by the insurer(s) to bind coverage on their behalf.
Failure to request certificates of insurance by Sourcewell, or failure of Supplier to provide
certificates of insurance, in no way limits or relieves Supplier of its duties and responsibilities in
this Contract.
C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY
INSURANCE CLAUSE. Supplier agrees to include Sourcewell and its Participating Entities,
including their officers, agents, and employees, as an additional insured under the Supplier's
commercial general liability insurance policy with respect to liability arising out of activities,
"operations," or "work" performed by or on behalf of Supplier, and products and completed
operations of Supplier. The policy provision(s) or endorsement(s) must further provide that
coverage is primary and not excess over or contributory with any other valid, applicable, and
collectible insurance or self-insurance in force for the additional insureds.
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D. WAIVER OF SUBROGATION. Supplier waives and must require (by endorsement or
otherwise) all its insurers to waive subrogation rights against Sourcewell and other additional
insureds for losses paid under the insurance policies required by this Contract or other
insurance applicable to the Supplier or its subcontractors. The waiver must apply to all
deductibles and/or self -insured retentions applicable to the required or any other insurance
maintained by the Supplier or its subcontractors. Where permitted by law, Supplier must
require similar written express waivers of subrogation and insurance clauses from each of its
subcontractors.
E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this
Contract can be met by either providing a primary policy or in combination with
umbrella/excess liability policy(ies), or self -insured retention.
19. COMPLIANCE
A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this
Contract must comply fully with applicable federal laws and regulations, and with the laws in
the states and provinces in which the Equipment, Products, or Services are sold.
B. LICENSES. Supplier must maintain a valid and current status on all required federal,
state/provincial, and local licenses, bonds, and permits required for the operation of the
business that the Supplier conducts with Sourcewell and Participating Entities.
20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION
Supplier certifies and warrants that it is not in bankruptcy or that it has previously disclosed in
writing certain information to Sourcewell related to bankruptcy actions. If at any time during
this Contract Supplier declares bankruptcy, Supplier must immediately notify Sourcewell in
writing.
Supplier certifies and warrants that neither it nor its principals are presently debarred,
suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs
operated by the State of Minnesota; the United States federal government or the Canadian
government, as applicable; or any Participating Entity. Supplier certifies and warrants that
neither it nor its principals have been convicted of a criminal offense related to the subject
matter of this Contract. Supplier further warrants that it will provide immediate written notice
to Sourcewell if this certification changes at any time.
21. PROVISIONS FOR NON -UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER
UNITED STATES FEDERAL AWARDS OR OTHER AWARDS
Participating Entities that use United States federal grant or FEMA funds to purchase goods or
services from this Contract may be subject to additional requirements including the
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procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit
Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may have additional
requirements based on specific funding source terms or conditions. Within this Article, all
references to "federal" should be interpreted to mean the United States federal government.
The following list only applies when a Participating Entity accesses Supplier's Equipment,
Products, or Services with United States federal funds.
A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all
contracts that meet the definition of "federally assisted construction contract" in 41 C.F.R. § 60-
1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in
accordance with Executive Order 11246, "Equal Employment Opportunity" (30 FR 12319,
12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, "Amending
Executive Order 11246 Relating to Equal Employment Opportunity," and implementing
regulations at 41 C.F.R. § 60, "Office of Federal Contract Compliance Programs, Equal
Employment Opportunity, Department of Labor." The equal opportunity clause is incorporated
herein by reference.
B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal
program legislation, all prime construction contracts in excess of $2,000 awarded by non-
federal entities must include a provision for compliance with the Davis -Bacon Act (40 U.S.C. §
3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5,
"Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted
Construction"). In accordance with the statute, contractors must be required to pay wages to
laborers and mechanics at a rate not less than the prevailing wages specified in a wage
determination made by the Secretary of Labor. In addition, contractors must be required to pay
wages not less than once a week. The non-federal entity must place a copy of the current
prevailing wage determination issued by the Department of Labor in each solicitation. The
decision to award a contract or subcontract must be conditioned upon the acceptance of the
wage determination. The non-federal entity must report all suspected or reported violations to
the federal awarding agency. The contracts must also include a provision for compliance with
the Copeland "Anti -Kickback" Act (40 U.S.C. § 3145), as supplemented by Department of Labor
regulations (29 C.F.R. § 3, "Contractors and Subcontractors on Public Building or Public Work
Financed in Whole or in Part by Loans or Grants from the United States"). The Act provides that
each contractor or subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work, to give up any part of the
compensation to which he or she is otherwise entitled. The non-federal entity must report
all suspected or reported violations to the federal awarding agency. Supplier must be in
compliance with all applicable Davis -Bacon Act provisions.
C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where
applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve
the employment of mechanics or laborers must include a provision for compliance with 40
U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).
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Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of
every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess
of the standard work week is permissible provided that the worker is compensated at a rate of
not less than one and a half times the basic rate of pay for all hours worked in excess of 40
hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction
work and provide that no laborer or mechanic must be required to work in surroundings or
under working conditions which are unsanitary, hazardous or dangerous. These requirements
do not apply to the purchases of supplies or materials or articles ordinarily available on the
open market, or contracts for transportation or transmission of intelligence. This provision is
hereby incorporated by reference into this Contract. Supplier certifies that during the term of
an award for all contracts by Sourcewell resulting from this procurement process, Supplier must
comply with applicable requirements as referenced above.
D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACTOR AGREEMENT. If the federal award
meets the definition of "funding agreement" under 37 C.F.R. § 401.2(a) and the recipient or
subrecipient wishes to enter into a contract with a small business firm or nonprofit organization
regarding the substitution of parties, assignment or performance of experimental,
developmental, or research work under that "funding agreement," the recipient or subrecipient
must comply with the requirements of 37 C.F.R. § 401, "Rights to Inventions Made by Nonprofit
Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative
Agreements," and any implementing regulations issued by the awarding agency. Supplier
certifies that during the term of an award for all contracts by Sourcewell resulting from this
procurement process, Supplier must comply with applicable requirements as referenced above.
E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL
ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require
the non-federal award to agree to comply with all applicable standards, orders or regulations
issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution
Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal
awarding agency and the Regional Office of the Environmental Protection Agency (EPA).
Supplier certifies that during the term of this Contract will comply with applicable requirements
as referenced above.
F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award
(see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions
in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R.
§180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3
C.F.R. § 1989 Comp., p. 235), "Debarment and Suspension." SAM Exclusions contains the names
of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared
ineligible under statutory or regulatory authority other than Executive Order 12549. Supplier
certifies that neither it nor its principals are presently debarred, suspended, proposed for
debarment, declared ineligible, or voluntarily excluded from participation by any federal
department or agency.
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G. BYRD ANTI -LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Suppliers must file
any required certifications. Suppliers must not have used federal appropriated funds to pay any
person or organization for influencing or attempting to influence an officer or employee of any
agency, a member of Congress, officer or employee of Congress, or an employee of a member
of Congress in connection with obtaining any federal contract, grant, or any other award
covered by 31 U.S.C. § 1352. Suppliers must disclose any lobbying with non-federal funds that
takes place in connection with obtaining any federal award. Such disclosures are forwarded
from tier to tier up to the non-federal award. Suppliers must file all certifications and
disclosures required by, and otherwise comply with, the Byrd Anti -Lobbying Amendment (31
U.S.C. § 1352).
H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Supplier must comply with
the record retention requirements detailed in 2 C.F.R. § 200.333. The Supplier further certifies
that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after
grantees or subgrantees submit final expenditure reports or quarterly or annual financial
reports, as applicable, and all other pending matters are closed.
I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Supplier
must comply with the mandatory standards and policies relating to energy efficiency which are
contained in the state energy conservation plan issued in compliance with the Energy Policy
and Conservation Act.
J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Supplier must comply
with all applicable provisions of the Buy American Act. Purchases made in accordance with the
Buy American Act must follow the applicable procurement rules calling for free and open
competition.
K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Supplier agrees that duly authorized
representatives of a federal agency must have access to any books, documents, papers and
records of Supplier that are directly pertinent to Supplier's discharge of its obligations under
this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The
right also includes timely and reasonable access to Supplier's personnel for the purpose of
interview and discussion relating to such documents.
L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is
a state agency or agency of a political subdivision of a state and its contractors must comply
with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation
and Recovery Act. The requirements of Section 6002 include procuring only items designated in
guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the
highest percentage of recovered materials practicable, consistent with maintaining a
satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the
value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring
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solid waste management services in a manner that maximizes energy and resource recovery;
and establishing an affirmative procurement program for procurement of recovered materials
identified in the EPA guidelines.
M. FEDERAL SEAL(S), LOGOS, AND FLAGS. The Supplier cannot use the seal(s), logos, crests, or
reproductions of flags or likenesses of Federal agency officials without specific pre -approval.
N. NO OBLIGATION BY FEDERAL GOVERNMENT. The U.S. federal government is not a party to
this Contract or any purchase by a Participating Entity and is not subject to any obligations or
liabilities to the Participating Entity, Supplier, or any other party pertaining to any matter
resulting from the Contract or any purchase by an authorized user.
O. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS. The
Contractor acknowledges that 31 U.S.C. 38 (Administrative Remedies for False Claims and
Statements) applies to the Supplier's actions pertaining to this Contract or any purchase by a
Participating Entity.
P. FEDERAL DEBT. The Supplier certifies that it is non -delinquent in its repayment of any
federal debt. Examples of relevant debt include delinquent payroll and other taxes, audit
disallowance, and benefit overpayments.
Q. CONFLICTS OF INTEREST. The Supplier must notify the U.S. Office of General Services,
Sourcewell, and Participating Entity as soon as possible if this Contract or any aspect related to
the anticipated work under this Contract raises an actual or potential conflict of interest (as
described in 2 C.F.R. Part 200). The Supplier must explain the actual or potential conflict in
writing in sufficient detail so that the U.S. Office of General Services, Sourcewell, and
Participating Entity are able to assess the actual or potential conflict; and provide any additional
information as necessary or requested.
R. U.S. EXECUTIVE ORDER 13224. The Supplier, and its subcontractors, must comply with U.S.
Executive Order 13224 and U.S. Laws that prohibit transactions with and provision of resources
and support to individuals and organizations associated with terrorism.
S. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR
EQUIPMENT. To the extent applicable, Supplier certifies that during the term of this Contract it
will comply with applicable requirements of 2 C.F.R. § 200.216.
T. DOMESTIC PREFERENCES FOR PROCUREMENTS. To the extent applicable, Supplier certifies
that during the term of this Contract will comply with applicable requirements of 2 C.F.R. §
200.322.
22. CANCELLATION
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Sourcewell or Supplier may cancel this Contract at anytime, with or without cause, upon 60
days' written notice to the other party. However, Sourcewell may cancel this Contract
immediately upon discovery of a material defect in any certification made in Supplier's
Proposal. Cancellation of this Contract does not relieve either party of financial, product, or
service obligations incurred or accrued prior to cancellation.
i
Sourcewell
DocuSigned by:
y s"��
COFD2A 139D06489...
Jeremy Schwartz
Title: Chief Procurement Officer
3/13/2024 1 9:46 PM CDT
Date:
CDW Government LLC
By: EDocuSigned by: -- --II
v7E5503A3787848D...
Dario Bertocchi
Title: Vice President Contract Operations
3/13/2024 1 2:12 PM PDT
Date:
Rev. 3/2022 20
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RFP 121923 - Technology Products and Services with Related
Solutions
Vendor Details
Company Name:
CDW Government LLC
230 N. Milwaukee Ave
Address:
Vernon Hills, IL 60061
Contact:
Debb Atnip
Email:
debb.atnip@cdw.com
Phone:
214-729-9078
HST#:
36-4230110
Submission Details
Created On:
Tuesday October 31, 2023 11:16:38
Submitted On:
Monday December 18, 2023 12:20:13
Submitted By:
Debb Atnip
Email:
debb.atnip@cdw.com
Transaction #:
ca649e7b-2159-475b-8908-c8f54b878ee1
Submitter's I Address:
136.226.85.102
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Specifications
Table 1: Proposer Identity & Authorized Representatives
General Instructions (applies to all Tables) Sourcewell prefers a brief but thorough response to each question. Do not merely attach
additional documents to your response without also providing a substantive response. Do not leave answers blank; respond "N/A" if the
question does not apply to you (preferably with an explanation).
Line
Item
Question
Response*
1
Proposer Legal Name (one legal entity only):
CDW Government LLC
(In the event of award, will execute the
resulting contract as "Supplier")
2
Identify all subsidiary entities of the Proposer
CDW Government LLC (CDWG) is a leading multi -brand provider of technology
whose equipment, products, or services are
solutions to public sector customers. CDW Canada is a leading provider of
included in the Proposal.
technology solutions for business, government, education, and healthcare in Canada.
Both CDWG and CDW Canada are wholly owned subsidiaries of CDW LLC
(CDW).
3
Identify all applicable assumed names or DBA
CDW Government
names of the Proposer or Proposer's
subsidiaries in Line 1 or Line 2 above.
4
Provide your CAGE code or Unique Entity
Unique Entity Identifier: PHZDZ8SJ5CM1
Identifier (SAM):
5
Proposer Physical Address:
230 N. Milwaukee Avenue, Vernon Hills, IL 60061
6
Proposer website address (or addresses):
www.cdwg.com
7
Proposer's Authorized Representative (name,
Dario Bertocchi
title, address, email address & phone) (The
Vice President, Contract Operations
representative must have authority to sign
230 N. Milwaukee Ave
the "Proposer's Assurance of Compliance" on
Vernon Hills, IL 60061
behalf of the Proposer and, in the event of
Dario. Bertocchi@cdw.com
award, will be expected to execute the
203.851.7049
resulting contract):
8
Proposer's primary contact for this proposal
Debb Atnip
(name, title, address, email address & phone):
Manager, Education Capture and Growth
11555 Westlawn Ln
Frisco, TX 75033
Debb.Atnip@cdw.com
214.729.9078
9
Proposer's other contacts for this proposal, if
Freda Hill
any (name, title, address, email address &
Senior Manager, Proposals
phone):
230 N. Milwaukee Ave
Vernon Hills, IL 60061
Fredira@cdw.com
312.705.5582
Table 2: Company Information and Financial Strength
Line Question
Item
IN
Provide a brief history of your company,
including your company's core values,
business philosophy, and industry longevity
related to the requested equipment, products
or services.
Response
CDW LLC (CDW) was founded in 1984 and is currently ranked 166 on the Fortune
500 with multi -national capabilities. CDW is a leading multi -brand complete
technology solution and services provider to business, government, education, and
healthcare organizations in the United States, Canada, and the United Kingdom, with
approximately 15,000 coworkers, more than 250,000 active customer accounts, and
$24 billion in net sales in 2022. CDW is ranked No. 4 on CRN's 2023 Solution
Provider 500 list, a ranking of the largest IT solution providers in North America by
revenue.
A technology -neutral company with more than three decades of experience building
extensive relationships throughout the industry, CDW offers a product portfolio with
more than 100s of thousands of technology offerings covering all original equipment
manufacturers, software publishers, cloud & service providers (OEMs). CDW
provides products and solutions through its sales and service delivery teams, with
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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almost 6,000 customer -facing coworkers, including more than 2,000 field sellers,
highly skilled technology specialists, and advanced service delivery engineers.
In 1998, CDW recognized the need to build specialized sales and technical teams
to support the unique needs of the federal, state and local government, education,
and healthcare markets. CDW created a wholly owned subsidiary, CDW Government
LLC (CDWG) which today has more than 1,500 inside and field account managers
supporting public customers across the nation. Broken out by customer end -markets,
our account teams cover state and local government, K-12, higher education, or
healthcare to ensure they understand customer priorities, specialized solutions, and
desired outcomes. In 2003, CDW expanded its footprint to offer the same
capabilities for business, government, education, and healthcare customers
throughout Canada. In 2023, CDW Canada was recognized as the #1 Canadian
Solution Provider of the Year on Channel Daily News' Top 100 Solution Providers
list for the 9th year in a row.
CDWG and CDW Canada have experienced a highly successful partnership with
Sourcewell through its current Technology Solutions contract. Our growth under the
incumbent Sourcewell contract was consistently outpaced by real sales, outpaced our
forecasts, fueled by increased Sourcewell Member adoption and increased sales
engagement.
CDW's combined strength through its e-procurement integration systems, world-
renowned logistics practices, and consistent ease of purchase experience allow us
to reduce procurement complexity, helping customers get what they need when they
need it, with the least number of steps possible.
Core Values: CDW's code of business conduct and ethics, the CDW Way Code,
sets forth the standards of behavior necessary to ensure we live up to our values.
These are the values we use to guide our behavior toward each other, our
customers, our partners, and our communities. The CDW Way Code directs that:
We run our business with passion and integrity.
We empower others to do their jobs.
We keep our commitments.
We treat others with respect.
We resolve conflict directly.
We listen.
We include stakeholders in the decision process.
We live our "philosophies of success" every day.
We make things happen.
Business Philosophy: CDW's strong customer focus is reflected in our core
philosophy, the CDW Circle of Service, which means that everything we do —
including sales, product and partner management, operations, marketing, technology
services, coworker services, information technology, and finance and legal — revolves
around the customer. Our Philosophies of Success include:
It's only good if it's win/win.
Good luck many times comes disguised as hard work.
People do business with people they like.
Perfection is unattainable. If you strive for perfection, you'll achieve excellence.
Pay attention to your weaknesses. If you dwell on your successes, you will
suffocate on your weaknesses.
Success means never being satisfied.
Our objective is to have companies view us as a valued extension of their IT staffs.
We seek to achieve this goal by providing superior customer service through our
large and experienced sales and service delivery teams. Our market research teams
work with a third -party research firm to measure and track customer loyalty and
satisfaction through periodic customer surveys. Survey feedback is used by senior
leadership to create action and development plans for continuous improvement.
Commitment to Diversity: CDW takes a comprehensive approach to diversity, equity,
and inclusion (DEI). We are deliberate and focused on creating a culture where our
dedication to our values of trust, connection and commitment are evident and where
belonging is an everyday experience for all our coworkers, customers, business
partners and communities. CDW is committed to embracing and fostering diverse
thinking, inclusive behaviors, and equal opportunity across our global operations.
For our coworkers, we strive to attract diverse talent, create opportunities for
advancement and professional growth, and provide a sense of inclusion and
belonging where everyone can be their authentic self. Our Business Resource
Groups bring coworkers together around topics that matter and empower them to
make an impact on our culture. Through workshops, informal discussions, and other
forums, CDW leaders learn best practices for cultivating DEI. Townhalls and similar
events bring coworkers together for conversations about DEI and belonging. And our
organization -wide education and awareness platform cultivates awareness to help
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coworkers understand their role in our culture.
In our supply chain, we are committed to maintaining an industry -leading
business diversity program — our spend with small and diverse businesses totaled
$3.5 billion in 2022 and more than $24 billion since the program's inception in
2007. We have achieved membership in the Billion Dollar Roundtable, an exclusive
group of U.S.-based companies that have procured more than $1 billion annually
from minority- and women -owned business on a first -tier basis.
In our communities, we have focused our social impact commitments around
digital equity to help close the digital divide. Our social impact approach empowers
coworkers, partners, and stakeholders to create sustainable and equitable change in
the world.
Environmental Responsibility: CDW has long been conscious of our impact on the
environment especially regarding our energy consumption, and we have taken
significant steps to effectively manage our consumption of resources and lessen our
environmental impact.
Given CDW's role in the technology sector as a leading multi -brand technology
solutions provider, our greatest opportunities to impact the environment lie in
collaborating with our supply chain and working with our partners and customers to
help them achieve their environmental goals. This includes continuing to expand our
offering of sustainable and socially responsible technology products and solutions.
We also regularly evaluate the efficiency of our use of natural resources. We seek
to identify and address opportunities to improve by reducing waste to landfill through
enterprise -wide recycling initiatives, implementing innovative packaging solutions, and
integrating principles of environmental responsibility throughout our business. In 2022,
CDW was recognized by EcoVadis with a silver sustainability rating for having a top -
tier sustainability management system, finishing among the top 25 percent of
companies scored.
CDW is committed to supporting the circular economy and responsible consumption
through materials efficiency and a reduction in waste to landfill. While we have a
wide variety of recycling and reuse programs across our office and warehouse
facilities, our largest impact is in two areas: reducing distribution center waste from
packaging and other materials and managing electronic waste. In addition to
addressing packaging waste and electronic waste, our other efforts include:
Use of digital documentation when possible and recycling shredded paper
documents when used
Recycling and composting of cafeteria waste
Elimination of plastic bottles from vending machines in our offices and
warehouses
Elimination of single -use plastic cups
Company -wide internal toner cartridge recycling program
Recycling centers on each floor of our office locations
Recycling chutes for certain materials at our distribution centers
Collaboration across procurement functions to reduce the need for consumable
supplies and increase recycling possibilities across our offices
Global Social Impact: CDW makes technology work so people can do great things.
When it comes to the impact we have on our communities, we know greatness
happens when everyone has equitable opportunities. We work to build coworker
pride through community involvement, reducing barriers to participate and offering
equitable social impact benefits. This includes:
8 hours paid time off per year to volunteer in the community. Coworkers have
used this time to support more than 1,400 diverse nonprofit organizations worldwide.
Matching gifts programs up to $2,000 per coworker per year. CDW has
contributed more than $1 million in matching contributions through our donor -advised
fund. Coworkers are encouraged to give to the nonprofit or charity of their choosing
to participate in the Matching Gift Program.
CDW's Legacy Excellence Program is a coworker -led program created in
partnership with the Thurgood Marshall College Fund. CDW's Legacy Excellence
Program supports Historically Black Colleges and Universities (HBCUs) and HBCU
student scholars through investing in technology and providing leadership fellowships,
scholarships, experiences, education, and career opportunities.
Business Resource Groups provide professional development, informal
mentoring, and networking opportunities to more than 3,700 coworker members in
the U.S. and Canada and a forum for coworkers to build awareness, celebrate their
affinity area, collaborate, and provide business perspective on diversity and inclusion
initiatives at CDW. Our eight North American Business Resource Groups, each with
a unique focus, are open to all U.S. and Canadian coworkers and are briefly
described below:
Alliance for Business Leading Equality (ABLE) advocates and educates for an
accessible environment for all.
Black Excellence Unlimited (BeU) provides resources and development
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opportunities to help achieve excellence with a positive impact on our coworkers,
customers, and communities.
Business Resource Alliance Valuing Equality (BRAVE) members work to
assemble the building blocks for LGBTQ+ inclusion, connection, and potential for
impact within CDW.
Business Resource Inclusion and Diversity Group for Everyone (BRIDGE)
seeks to foster connections and mentorships across CDW for coworkers from all
roles and walks of life.
Hispanic Organization for Leadership & Achievement (HOLA) helps foster
professional development and community involvement in support of the professional
growth and multiracial nature of Latin Americans.
Military & Allies Resource Council (MARC) seeks to develop and support
coworkers who are serving or have served our country and those who support them
to strengthen connections through community.
Pan Asian Council (PAC) members work to build a diverse community that
enables personal and professional development opportunities for Pan Asian
coworkers.
Women's Opportunity Network (WON) aims to promote an environment where
women succeed at all levels personally and professionally.
Unite BRG - UNITE is a CDW Canada Business Resource Group (BRG)
designed to foster meaningful human connections, with a priority on professional
development, community engagement and diversity, equity & inclusion.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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kk
What are your company's expectations in the
event of an award?
CDWG's Sourcewell Technology Solutions contract has a history of success and
growth, and we expect nothing less with the award of Sourcewell's next generation
contract for Technology Products and Services with Related Solutions.
We expect to see continued growth and adoption of this Sourcewell contract as
technology solutions and services become more important than ever to help public
entities achieve their missions. We forecast the contract revenue to grow at a faster
pace than our 5-year compounded annual growth under the incumbent contract.
Working together with our strategic partners, across business units and practice
areas within CDW, and in collaboration with Sourcewell, we envision unparalleled
success through the delivery of technology solutions and services to meet and
exceed the needs of Sourcewell Members today, tomorrow, and well into the future
through growth, collaboration, and partnership.
Growth
Actively engage with CDWG's Contract Growth and Success team to help
increase understanding and use by Sourcewell Members and CDWG sales teams
through the implementation of customizable flyers, topical webinars, and recurring
training. Sourcewell Member adoption via customer -specific, stretch agreements is a
key part of our growth strategy.
Align with CDWG business development managers from across state and
local government, K-12, and Higher Education, in areas of historically low
engagement or adoption, to drive improved outcomes for these Sourcewell
Members.
Drive continued collaboration between Canoe Procurement Group of Canada
and CDW Canada to identify and engage new customers, while expanding contract
use with current customers.
Identify opportunities to highlight the Sourcewell contract as a viable alternative
to Sourcewell Members generating their own solicitations for complex solutions
Collaboration
Working together, Sourcewell Members and CDWG will continue to increase
revenue and adoption of the contract amongst Sourcewell Members. In addition, we
will partner with Sourcewell to determine strong Sourcewell Member adopters,
outside of CDWG's existing customer set for an introduction.
Creation of co -branded marketing and Sourcewell Member engagement
through collaborative presentations, online articles, and podcasts for the U.S. and
Canada.
Partnership
As one of the longest -tenured Sourcewell vendors and one of the largest in
terms of revenue volume, CDWG provides access to extensive resources. We
actively participate in support of Sourcewell with regular leadership and operational
meetings, attendance and engagement at H2O, Sourcewell's annual vendor
conference, and participation on the Vendor Advisory Board.
Mandi Maricque, Senior Program Manager within CDWG's Program
Management team, continues as Sourcewell's primary point of contact. Her
knowledge and understanding of Sourcewell combined with her expertise and
background in contracts administration, contributes to a win -win for Sourcewell and
CDW-G. Working with Sourcewell, Mandi executes Sourcewell Member initiatives
such as collecting data for BuySourcewell, co -developing messages and training
materials, and leveraging Sourcewell resources and programs to further educate and
support Sourcewell Members.
Anup Sreedharan, Senior Manager, Program Sales, will continue his
engagement as a member of Sourcewell's Vendor Advisory Board as well as
primary liaison with CDWG senior leadership.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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12
Demonstrate your financial strength and
Sourcewell can be confident that CDWG — a subsidiary of CDW LLC, a publicly -
stability with meaningful data. This could
owned Fortune 500 company which trades under the ticker symbol "CDW" on the
include such items as financial statements,
NASDAQ Stock Exchange — has the financial strength and stability to support
SEC filings, credit and bond ratings, letters
Sourcewell Members today and throughout the life of this contract.
of credit, and detailed reference letters.
Upload supporting documents (as applicable)
CDW posted record net sales of $24 billion in 2022, a 14 percent increase from
in the document upload section of your
then -record 2021 sales of $21 billion, with excellent profitability. Each profit
response.
category — gross profit, Non-GAAP net income, and Non-GAAP net income per
share, increased 20 percent or more. As seen below, net sales for CDW have
increased steadily over the past six years.
2022: $24.0 billion
2021: $21.0 billion
2020: $18.5 billion
2019: $18.0 billion
2018: $16.2 billion
2017: $14.8 billion
Overall, CDW has realized a 10 percent Net Sales Compound Annual Growth Rate
(CAGR) over the past five years, and a 13 percent Non-GAAP operating income
(NGOI) Compound Annual Growth rate over the same period.
We believe the primary factor ensuring our financial stability and separating us from
our competitors is our balanced approach to business. We do not rely solely on any
one segment, customer, partner, technology, or solution.
In our U.S. business, which represents approximately 90 percent of our revenues,
we currently have five dedicated business units — corporate, small business,
government, education, and healthcare — each of which generated $1.9 billion or
greater in Net Sales in 2022. Net Sales to customers in the U.K. and Canada
combined generated $2.9 billion in 2022. In addition, 2022 saw Net Sales of more
than $1.5 billion from each of our five largest vendor partners.
Our sales span multiple categories including Notebooks/Mobile Devices (26 percent),
Miscellaneous Hardware (19.9 percent), Software (15.5 percent), Network and
Communications Products (11.5 percent), Services (7.8 percent), AudioNideo (7.5
percent), Enterprise and Data Storage (5.8 percent), and Desktops (5.4 percent).
In November 2022, our Board of Directors approved an 18 percent increase in our
annual dividend — the ninth consecutive annual increase since our June 2013 Initial
Public Offering (IPO). And in February 2023, our Board authorized $750 million for
share repurchases. Since our IPO our dividend has increased ten -fold and we have
returned more than $5.5 billion to stockholders through share repurchases and
dividends.
We have uploaded copies of our last four (2019-2022) annual 10-K reports to
provide a thorough accounting of our financial health. CDW files a 10-K as required
by law, which, along with our complete financial portfolio, is posted on our website.
13
What is your US market share for the
CDW had total net sales in 2022 of approximately $24 billion, which represents a 5
solutions that you are proposing?
percent share of its approximately $460 billion addressable overall market in the
U.S., U.K., and Canada. We do not explicitly detail U.S. market share; however, it
is similar to the share of the overall market. CDW's net sales in the U.S. in 2022
were $20.8 billion.
14
What is your Canadian market share for the
CDW Canada's net sales in 2022 was $1.4 billion, which represents a 2 percent
solutions that you are proposing?
share of its approximately $77 billion addressable market in Canada.
CDW had total net sales in 2022 of approximately $24 billion, which represents a 5
percent share of its approximately $460 billion addressable market in the U.S., U.K.,
and Canada.
15
Has your business ever petitioned for
As of the date of submission, neither CDW nor CDWG has never filed a petition
bankruptcy protection? If so, explain in detail.
for bankruptcy protection.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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IM
How is your organization best described: is
it a manufacturer, a distributor/dealer/reseller,
or a service provider? Answer whichever
question (either a) or b) just below) best
applies to your organization.
a) If your company is best described as
a distributor/dealer/reseller (or similar entity),
provide your written authorization to act as a
distributor/dealer/reseller for the manufacturer
of the products proposed in this RFP. If
applicable, is your dealer network
independent or company owned?
b) If your company is best described as
a manufacturer or service provider, describe
your relationship with your sales and service
force and with your dealer network in
delivering the products and services
proposed in this RFP. Are these individuals
your employees, or the employees of a third
party?
CDWG answers a),If your company is best described as a distributor/dealer/reseller
(or similar entity), provide your written authorization to act as a
distributor/dealer/reseller for the manufacturer of the products proposed in this RFP.
If applicable, is your dealer network independent or company owned?
CDWG and CDW Canada — both wholly owned subsidiaries of CDW LLC — are
leading multi -brand provider of information technology solutions to business,
government, education, and healthcare customers. Our broad array of products and
services range from hardware and software to integrated IT solutions such as
security, cloud, hybrid infrastructure and digital experience. CDWG and CDW
Canada are authorized resellers for more than 1,000 original equipment
manufacturers, publishers, and service providers. A full listing of our brands can be
found at https://www.cdwg.com/content/cdwg/en/brand.html.
While we are best described as a reseller, we are also a service provider with
extensive offerings detailed in this response.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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17
If applicable, provide a detailed explanation
outlining the licenses and certifications that
are both required to be held, and actually
held, by your organization (including third
parties and subcontractors that you use) in
pursuit of the business contemplated by this
RFP.
CDWG holds all applicable unique state business license and tax certificates and
follows all applicable laws to successfully transact business contemplated by the
RFP across the U.S. and Canada.
CDWG has been International Organization for Standardization (ISO) certified since
2001 with a mature, well-defined Quality Management Systems (QMS) that includes
continued compliance to the following ISO Standards: ISO 9001:2015, ISO
14001:2015, ISO/IEC 20243, ISO 27001:2013, and ISO 28000:2007. The following
is a summary of the scope of CDW's ISO certifications and areas of compliance
across our organization to benefit all our customers:
ISO 9001:2015 — Quality Management System: Sales, configuration, and
support of computer and related technology within both of CDW's Configuration
Centers.
ISO 14001:2015 — Environmental Management System: The environmental
activities related to product/service management, inventory control, shipping, returns
management, and receiving for computers and related technologies, excluding the
office, cafeterias, and the lessee area.
ISO/IEC 20243 — Information Technology: Complies with the requirements in
the Open Trusted Technology Provider Standard (O-TTPS).
ISO 27001:2013 — Information Security Management System: Provision of
product sales to CDW customers, including all backbone functions and support of
computer and related technology.
ISO 28000:2007 — Supply Chain Security Management System: The planning,
delivery and oversight of secure supply chain management and supporting activities
in the U.S.
CDWG undergoes annual third -party audits to demonstrate compliance with multiple
regulatory and compliance frameworks including:
AICPA Service Organization Control Reports, formerly SAS 70 Reports
(AIPCA SOC)
Control Objectives for Information and Related Technology (COBIT 5)
European Union, General Data Protection Regulation (EU GDPR)
Health Insurance Portability and Accountability (HIPAA)
IT Infrastructure Library (ITIL)
National Institute of Standards and Technology (NIST)
Payment Card Industry (PCI) Level 1
And finally, CDWG complies with periodic audits to maintain Managed Service
Provider designation including:
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Microsoft Azure
With the most recent internal survey, CDWG coworkers hold more than 15,000
technology and process certifications, including:
IT Infrastructure Library (ITIL) Level 4: Foundation, Managing Professional,
Strategic Leader, and Master Level
Lean Six Sigma: White Belt, Yellow Belt, Green Belt, and Black Belt
Project Management Institute (PMI): Project Management Professional (PMP),
Risk Management Professional (RMP), Program Management Professional (PgMP),
and Certified Associate in Project Management (CAPM)
SCRUM: Certified Scrum Master, and Certified Scrum Product Owner
CDWG employs a dedicated Vendor Accreditations Coordinator (VAC) responsible
for monitoring coworker technical and vendor sales certifications in line with our
manufacturer partner accreditations. The VAC is part of our Vendor Alliances
Department, with named Vendor Managers for all major OEMs. The VAC uses
vendor reports and internal tracking tools to execute gap analysis, create
qualification road mappings, and monitor certifications and status.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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18 Provide all "Suspension or Debarment" CDWG holds all applicable unique state business license and tax certificates and
information that has applied to your follows all applicable laws to successfully transact business contemplated by the
organization during the past ten years. RFP across the U.S. and Canada.
CDWG has been International Organization for Standardization (ISO) certified since
2001 with a mature, well-defined Quality Management Systems (QMS) that includes
continued compliance to the following ISO Standards: ISO 9001:2015, ISO
14001:2015, ISO/IEC 20243, ISO 27001:2013, and ISO 28000:2007. The following
is a summary of the scope of CDW's ISO certifications and areas of compliance
across our organization to benefit all our customers:
ISO 9001:2015 — Quality Management System: Sales, configuration, and
support of computer and related technology within both of CDW's Configuration
Centers.
ISO 14001:2015 — Environmental Management System: The environmental
activities related to product/service management, inventory control, shipping, returns
management, and receiving for computers and related technologies, excluding the
office, cafeterias, and the lessee area.
ISO/IEC 20243 — Information Technology: Complies with the requirements in
the Open Trusted Technology Provider Standard (O-TTPS).
ISO 27001:2013 — Information Security Management System: Provision of
product sales to CDW customers, including all backbone functions and support of
computer and related technology.
ISO 28000:2007 — Supply Chain Security Management System: The planning,
delivery and oversight of secure supply chain management and supporting activities
in the U.S.
CDWG undergoes annual third -party audits to demonstrate compliance with multiple
regulatory and compliance frameworks including:
AICPA Service Organization Control Reports, formerly SAS 70 Reports
(AIPCA SOC)
Control Objectives for Information and Related Technology (COBIT 5)
European Union, General Data Protection Regulation (EU GDPR)
Health Insurance Portability and Accountability (HIPAA)
IT Infrastructure Library (ITIL)
National Institute of Standards and Technology (NIST)
Payment Card Industry (PCI) Level 1
And finally, CDWG complies with periodic audits to maintain Managed Service
Provider designation including:
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Microsoft Azure
With the most recent internal survey, CDWG coworkers hold more than 15,000
technology and process certifications, including:
IT Infrastructure Library (ITIL) Level 4: Foundation, Managing Professional,
Strategic Leader, and Master Level
Lean Six Sigma: White Belt, Yellow Belt, Green Belt, and Black Belt
Project Management Institute (PMI): Project Management Professional (PMP),
Risk Management Professional (RMP), Program Management Professional (PgMP),
and Certified Associate in Project Management (CAPM)
SCRUM: Certified Scrum Master, and Certified Scrum Product Owner
CDWG employs a dedicated Vendor Accreditations Coordinator (VAC) responsible
for monitoring coworker technical and vendor sales certifications in line with our
manufacturer partner accreditations. The VAC is part of our Vendor Alliances
Department, with named Vendor Managers for all major OEMs. The VAC uses
vendor reports and internal tracking tools to execute gap analysis, create
qualification road mappings, and monitor certifications and status.
Table 3: Industry Recognition & Marketplace Success
Line
Item
19
Question
Describe any relevant industry awards or
recognition that your company has received
in the past five years
Response*
Over more three decades in business, CDW has been consistently recognized for
our excellence within the industry as well as creating a positive and successful
workplace culture. Below is a selection of recognition received by CDW since
2019:
2023 (as of November):
Named to inaugural World's Best Companies list — TIME
Recognized as part of World's Best Employers list — Forbes
Recognized as a 2024 Best Places to Work in IT — Foundry's Computerworld
Named among 2023 Best Places to Work, Best Large Places to Work,
Chicago — Built In
Recognized as one of America's most JUST Companies — JUST Capital
Recognized among America's Top Corporations for Women's Business
Enterprises — Women's Business Enterprise National Council (WBENC)
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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Named among Best Employers for Diversity and Best Employers for New
Graduates — Forbes
Ranked #4 on CRN's 2023 Solution Provider 500 list for 2023 — CRN, a
brand of The Channel Company
Ranked #10 ranking out of 501 premier managed service providers (MSPs)
for 2023 — Channel Futures
Earned a top score of 100 for 2023 — Disability Equality Index (DEI)
Ranked #37 in the Global Top 100 IT Vendors list for 2022 — Gartner
CDW and CEO Chris Leahy awarded the CEO Excellence in Gender Equity
and Diversity Award — Women Business Collaborative
Honored with Corporate Champion Award — 1871
Recognized as part of World's Best Employers list — Forbes
CDW Canada named Top Solution Provider of the Year — Channel Daily
News
CDW received Channel Innovation Award — Channel Daily News
2022
Named in list of the Best Places to Work in 2022 for large U.S.
companies — Glassdoor Employees' Choice Awards
Named one of the Best Places to Work for Disability Inclusion — 2022
Disability Equality Index@
Ranked on 2022 MSP 501— Channel Futures
Selected for 2022 list of World's Best Employers — Forbes
Named to World's Top Female -Friendly Companies list — Forbes
Highlighted as part of annual Best Companies for Women list — Fairygodboss
Named to the 2022 Best for Vets: Employers list — Military Times
Named to 2022 Best of the Best Top Veteran -Friendly Companies list — U.S.
Veterans Magazine
Ranked #11 of 100 companies for ESG reputation as part of the 2022
RepTrak 100 ESG rankings — Nasdaq
Ranked 9th among large organizations on the Best Places to Work in IT
list — Foundry's Computerworld
Received Global Customer Value Leadership Award — Frost & Sullivan
CDW Canada named Top Solution Provider of the Year on the Top 100
Solution Providers list — Channel Daily News
2021
Named in list of the Best Places to Work in 2021 for large U.S.
companies — Glassdoor Employees' Choice Awards
Named to list of America's Best Employers for 2021 — Forbes
Named as a 2022 Best Places to Work in IT — IDG's Insider Pro and
Computerworld
CDW Canada named Top Solution Provider of the Year on the Top 100
Solution Providers list — Channel Daily News
2020
Named as a 2021 Best Places to Work in IT — IDG's Insider Pro and
Computerworld
Named a Culture Champion — MIT Sloan Management Review and Glassdoor
Culture 500.
CDW Canada named Top Solution Provider of the Year on the Top 100
Solution Providers list — Channel Daily News.
2019
CDW achieved membership in the Billion Dollar Roundtable (BDR), joining an
exclusive group of U.S.-based companies that have procured more than $1 billion
annually from minority- and women -owned businesses on a first -tier basis.
Named to Future 50 — Fortune
Named as a 2020 Best Places to Work in IT — IDG's Insider Pro and
Computerworld
Earned a perfect score of 100 on the Corporate Equality Index — Human
Rights Campaign Foundation
Named a Best for Vets Employer — Military Times
Recognized as one of the Best Companies for Women in 2019 —
Fairygodboss
Ranked No. 5 on the 2019 edition of the Solution Provider 500 — CRN
CDW Canada named the No. 2 Solution Provider of the Year, and Scalar, a
CDW Company, the Top Storage Provider of the Year — Canada's Channel Daily
News
Received an Employees' Choice Award — Glassdoor
Named one of America's Most JUST Companies for 2020 — Forbes and
JUST Capital
Recognized in Military Friendly Employers list — VIQTORY
Recognized as one of the Top 60 Veteran and Military -Friendly Employers in
2020— Recruitics
Named in list of the Best Places to Work in 2020 for large U.S.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
companies — Glassdoor Employees' Choice Awards
CDW Canada named Top Solution Provider of the Year on the Top 100
Solution Providers list — Channel Dailv News.
20
21
What percentage of your sales are to the Below we have provided the percentage of sales for CDW along with its
governmental sector in the past three years subsidiaries, CDWG, and CDW Canada, related to the government sector over the
past three years.
What percentage of your sales are to the
education sector in the past three years
2022
CDW: 10.8%
CDWG: 37%
CDW Canada: 10.6%
2021
CDW: 10.4%
CDWG: 26%
CDW Canada: 9%
2020
CDW: 16.1%
CDWG: 30%
CDW Canada: 9.4%
Below we have provided the percentage of sales for CDW along with its
subsidiaries, CDWG, and CDW Canada, related to the education sector over the
past three years.
2022
CDW: 15.2%
CDWG: 42%
CDW Canada: 5.2%
2021
CDW: 19.7%
CDWG: 50%
CDW Canada: 6%
2020
CDW: 18.7%
CDWG: 42%
CDW Canada: 6.6%
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
22 List any state, provincial, or cooperative CDWG and CDW Canada actively participate in state, provincial, and cooperative
purchasing contracts that you hold. What is purchasing organizations across Public Sector. Neither CDWG nor CDW Canada,
the annual sales volume for each of these as a practice, share individual cooperative contracts sales information. A
contracts over the past three years? representative listing of organizations and contracts is below.
CDWG:
Alabama Joint Purchasing (ALJP)
BuyQ National Charter School Contract
California Department of General Services (DGS) Laptops/Desktops
California IT in Education Association (CITE) Google Workspace
CaISAVE
Central Indiana Education Services Center (CIESC)
County of Riverside — Microsoft
E&I Cooperative Services
Educational Service Commission of NJ (ESCNJ)
Fairfax County Hardware and Software
Florida Technology Refresh Program — Seminole State College
Illinois Public Higher Education (IPHEC)
Internet 2 Consortium
Iowa Board of Regents
Massachusetts Statewide Contracts — ITS75, ITC73, ITT72, ITS78
Michigan Computing Program (MMCP)
Mid -South Independent School Business Officers (MISBO)
Midwestern Higher Education Compact (MHEC)
Midwestern Higher Education Compact (MHEC) Massachusetts
NASPO ValuePoint
Audio Video Equipment and Supplies
Cloud Solutions
Software Value Added Reseller (SVAR)
New York City Department of Education (NYC DOE)
New York Office of General Services (NY OGS)
Omnia Partners
Pennsylvania Education Purchasing Program for Microcomputers (PEPPM)
Regional Education Media Centers (REMC) Association of Michigan
School Project for Utility Rate Reduction (SPURR)
Texas Department of Information Resources (DIR)
The Association of Educational Purchasing Agencies (AEPA)
The Interlocal Purchasing System (TIPS)
The Quilt
US Educational Technology Purchasing Alliance (USETPA)
Wisconsin Counties Association (WCA)
CDW Canada:
Ontario Education Collaborative Marketplace (OECM)
End -User Computing Devices and Services
Software License Products and Related Services
Networking Products and Related Services
Vulnerability Assessment and Penetration Testing Services
HealthPRO Contract for the Supply of Clinical Procedure Carts
Healthcare Materials Management Services (HMMS) End User Computing
Devices and Related Technologies
Kinetic GPO RFSO Contract Information Technology Solutions
Focused Education Resources
End User Computing Devices (EUCD) Agreement
IT Professional Services Agreement
Ontario Ministry of Public and Business Service Delivery IT Security Products
& Services
University of Toronto Supply of Apple Products Agreement
BCNET
IT Professional Services Roster for Cybersecurity
Core & Edge Switches - Juniper
IT Professional Services Roster for Network Services
IT Professional Services Roster for Infrastructure Services
Government of British Columbia IT Services Vendor of Record
Contracts held by OEM partners under which CDW Canada is enabled:
Centre d'Aquisitions Gouvernementales (CAG) Lenovo Infrastructure Agreement
Cybera Networking Agreement
23
List any GSA contracts or Standing Offers
CDWG holds GSA Schedule 70, Contract 47QTCA18D004K, open to all federal
and Supply Arrangements (SOSA) that you
and civilian agencies, state and local agencies, and public schools in the U.S.
hold. What is the annual sales volume for
Annual sales volume for the past three full years are as follows:
each of these contracts over the past three
years?
2022: $16,157,839.15
2021: $19,423,532.00
2020: $16,483,017.34
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Table 4: References/Testimonials
Line Item 24. Supply reference information from three customers who are eligible to be Sourcewell participating entities.
Entity Name *
Contact Name*
Phone Number*
Hamilton County Schools
David McNish, E-Rate/Tech Purchasing Admin
423.498.6593
Ohio State University
Jen March-Wackers, Executive Director, IUC Purchasing
Group
614.688.2289
San Diego Sheriffs Department
Ashish Kakkad, Chief Technology Officer
858.692.9089
Table 5: Top Five Government or Education Customers
Line Item 25. Provide a list of your top five government, education, or non-profit customers (entity name is optional), including entity
type, the state or province the entity is located in, scope of the project(s), size of transaction(s), and dollar volumes from the past three
years.
Entity Name
Entity Type *
State 1
Province *
Scope of Work *
Size of Transactions *
Dollar Volume Past Three
Years
Government
Government
New York- NY
Complete CDW Technology
Ranging from single,
$250MN- $500MN
Catalog Offering Covers
hundred -dollar transactions
Category 1, 2 and 3 offerings
to enterprise -wide multi-
million dollar solutions
Education
Education
NewYork - NY
Chromebooks and Accessories;
Ranging from single,
$100MN to $250MN
Device Refresh; AV Solutions
hundred -dollar transactions
and Installation; Print;
to enterprise -wide multi-
Server/Storage; Professional
million dollar solutions
Development; Classroom
Furniture; Charging Carts; and
Software Solutions
Government
Government
Pennsylvania -
Complete CDW Technology
Ranging from single,
$193,086,528
PA
Catalog Offering Covers
hundred -dollar transactions
Category 1, 2 and 3 offerings
to enterprise -wide multi-
million dollar solutions
Education
Education
Illinois - IL
Building Automation Solutions;
Ranging from single,
$146,619,213
Software Solutions; AV Solutions
hundred -dollar transactions
and Installation; Server/Storage;
to enterprise -wide multi -
Print; Endpoint Security;
million dollar solutions
Chromebooks and Accessories;
Device Refresh; Windows
Devices; Charging Carts; and
Professional Development
Government
Government
South Carolina -
Complete CDW Technology
Ranging from single,
$142,166,726
SC
Catalog Offering Covers
hundred -dollar transactions
Category 1, 2 and 3 offerings
to enterprise -wide multi-
million dollar solutions
Table 6: Ability to Sell and Deliver Service
Describe your company's capability to meet the needs of Sourcewell participating entities across the US and Canada, as applicable.
Your response should address in detail at least the following areas: locations of your network of sales and service providers, the number
of workers (full-time equivalents) involved in each sector, whether these workers are your direct employees (or employees of a third
party), and any overlap between the sales and service functions.
Line Question Response*
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
26
(Sales force.
CDWG provides a sales force that is segmented to specifically support the unique
needs and challenges of Sourcewell Members in business segments including
nonprofit, federal government, state and local government, K-12 education, and higher
education. A breakdown of our U.S. sales force is as follows:
Nonprofit: We are a technology solutions partner to more than 5,000 nonprofit
organizations.
50+ dedicated nonprofit strategists and advisors
20+ nonprofit technology specialists
Federal Government: We are the largest reseller serving federal agencies. We
are a technology partner to defense, intelligence, and civilian agencies with more
than two decades of experience. CDWG is also a trusted integrator of National
Security Agency (NSA) Commercial Solutions for Classified (CSfC) program.
299 federal -focused account professionals
State and Local Government: We are a technology solutions and services
provider to state and local governments, public libraries, and first responders.
202 dedicated account professionals
K-12: We are a partner and advisor to more than 15,000 schools including
public, private, charter, and parochial.
400 dedicated K-12 account professionals
12 strategists and learning environment advisors made up of former educators,
administrators, chief technology officers, and instructional technologists
3 education ambassadors covering state departments of education, K-12, and
higher education
8 professional development experts
10 Esports specialists
Higher Education: We serve more than 2,800 institutes of higher education
including large public university systems, small private schools, technical and trade
schools, and community colleges.
198 dedicated account specialists
Headquartered in Vernon Hills, Illinois, CDW has 53 offices throughout the U.S. and
Canada where CDWG and CDW Canada sales force support Sourcewell Members.
Beyond our executive office and Eastern distribution center in Vernon Hills, Illinois,
and our Western distribution center in North Las Vegas, Nevada, our U.S. offices are
located in: Tempe, Arizona; Glendale, Irvine, and San Diego, California; Centennial,
Colorado; Shelton, Connecticut; Washington D.C.; Boca Raton and Tampa, Florida;
Chicago, Elk Grove, and Rosemont, Illinois; Carmel, Indiana; West Des Moines, Iowa;
Overland Park, Kansas; Columbia and Crofton, Maryland; Detroit and Grand Rapids,
Michigan; Bloomington, Minnesota; St. Louis, Missouri; Omaha, Nebraska; Holmdel
and Cherry Hill, New Jersey; Liverpool and Pittsford, New York; Charlotte,
Greensboro, and Raleigh, North Carolina; Cincinnati, Cleveland, and Columbus, Ohio;
Portland, Oregon; Greenville, South Carolina; Sioux Falls, South Dakota; Nashville,
Tennessee; Austin, Houston, Plano, and San Antonio, Texas; Midvale, Utah; McLean,
Virginia; Bellevue and Seattle, Washington; and Appleton, Madison, and Milwaukee,
Wisconsin.
CDW Canada has 9 regional offices, located in Calgary, Edmonton, Montreal,
Ottawa, Etobicoke (HQ), Toronto, Vancouver, Victoria, and Winnipeg, with 900+ Sales
and Service Professionals. Market coverage is segmented by solutions including,
cloud platforms, networking and digital workspace, modern data center, partner
management, and managed services.
CDW Canada currently works with more than 4,500 actively -buying public sector
customers. Presently, there are more than 50 account managers and more than 20
field account executives comprised of advanced technology account executives and
enterprise account executives catering to the public sector.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
27
28
Dealer network or other distribution
methods.
(Service force.
As a leading multi -brand provider of technology solutions and services, CDWG
partners with more than 1,000 original equipment manufacturers (OEMs) and
publishers to help ensure customers receive the right technology solution at the right
time for the right outcome.
Our two distribution centers — Central Distribution Center in Illinois and Western
Distribution Center in Nevada — have a combined space of nearly one million square
feet with a combined workforce of 570 coworkers. Working 24 hours a day, five
days a week, our distribution centers operate more than 5 miles of conveyors
feeding a tip -tray sortation system. Our logistics capabilities result in exceptional
delivery outcomes for our customers: 94 percent of orders placed by sales shipping
within 24 hours; 98 percent bin accuracy rate with product/quantity correct; and 99.3
percent shipment accuracy rate — all contributing to more than 24 complete inventory
turns annually.
We receive, on average, more than 100,000 units daily via more than 40 tractor
trailers with an average value of $20M and proudly boast of our receipt -to -stock time
of less than 2 hours. Outbound numbers are equally notable with almost 100,000
units loaded onto more than 30 outbound trailers daily. Nearly all the 3,500 inbound
customer returns are processed at Central Distribution Center, with 95 percent of
those processed in 24 hours.
CDW also maintains facilities in Canada with more than 900 coworkers and can
deliver anywhere in the country. We attribute this to our strategic relationships with
the industry's top distributors, with locations in Toronto, Mississauga, Calgary, and
Vancouver. CDW Canada enjoys proprietary logistics programs with these distributors
— which are made available only to CDW Canada customers. CDW Canada has
access to more than $500 million in inventory through our distribution partner.
CDWG offers full -stack engineering services teams to help accelerate innovation,
enhance customer experience, and optimize collaboration while also delivering agility
and cost efficiencies. More than 3,000 coworkers worldwide are focused on our
integrated technology solutions, including:
1,000 solution architects
2,000 expert engineers
300 software engineers
Our service professionals are deployed into all segments. Our focus on technology is
demonstrated by more than 15,000 technology and process certifications attained by
our coworkers.
Sourcewell Members can access support for our services at our 53 offices throughout
the U.S. and Canada.
Our U.S. offices include Tempe, Arizona; Glendale, Irvine, and San Diego, California;
Centennial, Colorado; Shelton, Connecticut; Washington D.C.; Boca Raton and Tampa,
Florida; Chicago, Elk Grove, and Rosemont, Illinois; Carmel, Indiana; West Des
Moines, Iowa; Overland Park, Kansas; Columbia and Crofton, Maryland; Detroit and
Grand Rapids, Michigan; Bloomington, Minnesota; St. Louis, Missouri; Omaha,
Nebraska; Holmdel and Cherry Hill, New Jersey; Liverpool and Pittsford, New York;
Charlotte, Greensboro, and Raleigh, North Carolina; Cincinnati, Cleveland, and
Columbus, Ohio; Portland, Oregon; Greenville, South Carolina; Sioux Falls, South
Dakota; Nashville, Tennessee; Austin, Houston, Plano, and San Antonio, Texas;
Midvale, Utah; McLean, Virginia; Bellevue and Seattle, Washington; and Appleton,
Madison, and Milwaukee, Wisconsin.
CDW Canada has 9 regional offices, located in Calgary, Edmonton, Montreal,
Ottawa, Etobicoke (HQ), Toronto, Vancouver, Victoria, and Winnipeg.
Along with our local branches, we have a network of more than 1,200 services
professionals and a fast-growing network of trusted service and solutions partners all trained to follow the same consistent approach, processes, methodologies, and
professional manner of CDW-badged engineers — to ensure Sourcewell Members
receive the full attention and resources they deserve.
With an eye to future demands and increasing complexities of technology, we have
expanded our available services through strategic acquisitions that have magnified our
presence as a leading solutions provider. Over the past five years, the following
acquisitions have further enabled us to solve increasingly interconnected and complex
technology challenges:
On February 1, 2019, CDW Canada completed the acquisition of Scalar
Decisions Inc., a leading IT solutions provider in Canada. This strategic acquisition
expanded our CDW Canada solutions and services portfolio, extended our in -market
presence across Canada, and enhanced the value that we deliver to our customers.
In October of 2019, CDW acquired Aptris, Inc. (Aptris), a distinguished IT
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
service management solutions provider and ServiceNow Elite Partner. ServiceNow is
a leader in IT service management and digital workflow platform space and is
increasingly being used by our customers to drive digital transformation across their
organizations. Aptris' talent and expertise further expanded CDW's services
capabilities in this fast-growing segment of the IT market and enhanced the value
that we can deliver to our customers.
In July of 2020, CDW acquired IGNW, a leading provider of cloud -native
services, software development and data orchestration capabilities. The acquisition
expanded CDW's cloud -native professional services and deepened its technical
skillset.
In December 2020, CDW acquired assets of Aeritae, a ServiceNow Elite
Partner and Southern Dakota Solutions, a specialist in IT Asset Management design
and implementation. The acquisition further strengthened CDW's services capabilities
and deepened its consulting expertise.
In March of 2021, CDW acquired Amplified IT, a leading education -focused
consultancy that brings a blend of technical skills and knowledge to the K12 and
Higher Education markets. The acquisition enhanced CDW's services and solutions
capabilities in education.
In August of 2021, CDW acquired Focal Point Data Risk, a leading provider of
cybersecurity services with customers across a diverse set of industries. The
acquisition accelerated CDW's platform for world -leading identity and access
management, cybersecurity consulting, and talent development business.
In December of 2021, CDW acquired Sirius Computer Solutions, Inc. (Sirius), a
leading provider of secure, mission -critical technology -based solutions. Sirius' services
and solutions capabilities in key growth areas, including hybrid infrastructure, security,
digital and data innovation, and cloud and managed services enhance the breadth
and depth of CDW's services and solutions offerings.
As of February 21, 2023, CDW acquired Locus Recruiting LLC (Locus), an
experienced consulting team specializing in information security, cloud computing,
networking, and infrastructure. The acquisition has accelerated CDW's services
capabilities and deepened its consulting expertise.
As of June 6, 2023, CDW acquired Enquizit, an experienced provider of AWS
cloud services that solve customer challenges and deliver meaningful outcomes
through innovative technical solutions. The acquisition has provided additional
capabilities to the CDW Public Sector Cloud Services Practice and enables CDW to
accelerate its public sector customers' cloud strategies.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
29 Describe the ordering process. If orders Sourcewell Members place their orders with CDWG directly through Rubi, our online
will be handled by distributors, dealers or customer portal. We also accept orders via e-procurement , Purchase Order (email,
others, explain the respective roles of the fax, U.S. mail), leasing, financing, and credit cards.
Proposer and others.
30
Describe in detail the process and
procedure of your customer service
program, if applicable. Include your
response -time capabilities and
commitments, as well as any incentives
that help your providers meet your stated
service goals or promises.
Authorized users use their Rubi account on www.cdw.com to purchase products
quickly and easily. Rubi's cart and checkout features enable users to:
Quickly add items to their cart for purchase
Save time on re -orders
Share shopping carts with colleagues
Estimate shipping costs with the Shipping Calculator option before checking out
Standard Checkout: Users select shipping, billing, and payment options as they go
through the checkout process. From the shopping cart page a user can:
Add more items to the cart
Adjust quantities
Save the cart for future purchase
Save the cart as a bundle that can be re -purchased
Email the cart to a colleague
Create a standard quote
Check out using the standard checkout feature
Custom Catalogs: Sourcewell Members can view and purchase from CDW's entire
online catalog of products on www.cdw.com, or a designated Administrator can create
customized catalogs with specific product offerings from which users may purchase.
The Administrator can assign rights to specific catalogs to specific groups of users,
making it easy for users to select approved products.
The Custom Catalogs feature lets the Administrator efficiently create catalogs using
one or more established rules. These rules determine what products to include in a
catalog based on a variety of criteria including part numbers, past purchases,
company favorites, approved products, contracts, or search criteria.
Order Status: The Order Status feature of the Rubi portal provides complete order
status information with time saving links. This feature enables users to:
View all recent orders (from the past month to as far back as three years)
Search for a specific order by P.O. number, order number, purchaser, or
purchase date
View order and invoice details
Filter orders according to any of the following criteria:
Cancelled
All Items Shipped
Some Items Shipped
Not Yet Shipped
Backordered Item(s)
Processing Orders
View individual shipment details and tracking information
Add mobile number to get delivery SMS text message notifications
Print a copy of a packing list or original invoice
Repurchase a past order
Download a report to Microsoft Excel with all open orders
Initiate a product return
The foundation of CDWG's customer service program is the account team, including
dedicated account managers who are the first point of reference for any questions or
issues a customer faces. Sourcewell Members have easy access to their account
manager through email, phone, text, or online chat.
As a backup to their account team, Sourcewell Members have access to CDWG
customer relations, technical support, and site support via online chat, email, and
phone from Monday through Friday during the following hours:
Orders, Quotes & Availability
Online Chat: 8 a.m. to 7 p.m. CT
Email (cdwsales@web.cdw.com): Reply within 24 hours
Phone (800.800.4239): 7 a.m. to 7 p.m. CT
Status, Returns & Billing
Online Chat: 7 a.m. to 6 p.m. CT
Email(CustomerRelations@web.cdw.com): Reply within 24 hours
Phone (866.782.4239): 7 a.m. to 9 p.m. CT
Sign In, Password & Settings
Online Chat: 7 a.m. to 6 p.m. CT
Email (e-account@web.cdw.com): Reply within 24 hours
Phone (888.239.7270): 7 a.m. to 6 p.m. CT
Technical Support
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Online Chat: 7 a.m. to 7 p.m. CT
Email (support@cdw.com): Reply within 24 hours
Phone (800.383.4239): 7 a.m. to 6 p.m. CT
Managed Services Support
Email (CDW-ECC@cdw.com): Reply within 24 hours
Phone (866.239.7270): 7 a.m. to 6 p.m. CT
Customer relations representatives complete a 6to 8-week training program upon hire,
ensuring quality and consistency across the department. We source candidates with
customer service experience and a dedicated trainer provides individual and group
training. We offer career paths within this department, helping us retain talent and
experience.
Escalation Plan
CDWG's unyielding focus on customer satisfaction empowers all coworkers with a
detailed communication plan, clear escalation path, and issue resolution guidelines
and practices to address customer issues and concerns. Should an account manager
be unable to resolve any issue, they can escalate promptly, first to their sales
manager, then to their sales director, on their vice president, and above. At each
step, additional resources are engaged, and data is collected as needed. Sourcewell
Members can rest assured that each situation is carefully reviewed and identified
promptly to ensure rapid and complete resolution. Following resolution of escalated
issues, root cause analysis exercises help determine cause and, when necessary,
identify preventative measures such as training or system edits that can be put into
place promptly.
Post -sales escalations, such as tracking lost packages, submitting claims to carriers,
and closing the loop on any Return Merchandise Authorizations (RMAs) and
dispatching replacements for damaged or defective products, etc., are resolved
through CDWG's customer relations representatives.
Customer relations supervisors execute reviews on all customer relations
representatives' activity at the end of the day to ensure customer issues are handled
promptly and thoroughly. Customer relations Quality Analysts review 20 cases per
customer relations representative per month to monitor quality metrics, identify and
share best practices, and suggest updates to processes or training.
Customer Service Metrics
Excellence in customer service is a top priority for CDW. We have quality controls
and metrics in place to ensure high quality standards across the organization. We
track and monitor a variety of service metrics and ratios daily to ensure we provide
continuous, high -quality customer service. We adjust and evaluate process changes,
as needed, when we see increased volume of a particular issue.
Loyal customers are the backbone of our business. CDW understands that loyalty
hinges upon the quality of the end -to -end experience with us. Since 2000, with our
Customer Feedback Program, we issue a semi-annual survey which gathers
experiential information on customer -facing departments including shipping, customer
relations, and the customer's Sales team. Customers assess key touch points and
high-level company characteristics.
Customers are selected on a random basis to participate in the surveys. If a
customer provides a response that is ranked poor or fair, a specialist from CDW's
Quality Assurance team will contact the customer to determine the reason for their
unsatisfactory response and offer additional action to rectify the problem. We also
issue weekly surveys to provide real-time feedback that assist new customers and
those with fewer employees. As a testament to our dedication to customer service,
CDW is a past winner of the Forrester Groundswell Award for 13213 Listening.
Recent results based on a percentage of Excellent/Very Good ratings show:
• Overall Performance Account Manager: 85 percent
• Customer Service Staff: 82 percent
• Delivery Process: 81 percent
'Scale: Excellent, Very Good, Good, Fair, Poor
31 Describe your ability and willingness to CDWG is willing and able to provide our products and services to Sourcewell
provide your products and services to participating entities in the U.S. In addition, we have the capabilities to support those
Sourcewell participating entities in the entities should they have international needs, such as colleges and universities with
United States. global campuses. We operate from four international hubs, and each year export to
more than 150 countries.
32 Describe your ability and willingness to CDWG is willing and able to provide our products and services to Sourcewell
provide your products and services to participating entities in Canada. As with our U.S. offerings, we offer support to those
Sourcewell participating entities in Canada. that may have international locations and needs.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
33
Identify any geographic areas of the United
States or Canada that you will NOT be
fully serving through the proposed contract.
There are no geographic areas of the United States or Canada that CDWG is
unable to support.
34
Identify any Sourcewell participating entity
CDWG is proud to serve all participating entity sectors served through the current
sectors (i.e., government, education, not -for-
and proposed contract, including customers in the government, education, and not -for -
profit) that you will NOT be fully serving
profit sectors.
through the proposed contract. Explain in
detail. For example, does your company
have only a regional presence, or do other
cooperative purchasing contracts limit your
ability to promote another contract?
35
Define any specific contract requirements
Participating entities in Hawaii, Alaska, and in U.S. Territories have full access to
or restrictions that would apply to our
CDWG technology solutions and services with no specific contract requirements or
participating entities in Hawaii and Alaska
restrictions.
and in US Territories.
Table 7: Marketing Plan
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
36
Describe your marketing strategy for
promoting this contract opportunity.
Upload representative samples of your
marketing materials (if applicable) in
the document upload section of your
response.
CDWG understands and appreciates Sourcewell's vision to 'provide leading solutions that
empower community success.' CDWG has dedicated marketing teams that align with our
public sector business units that develop and execute demand -generation marketing
strategies and programs. The marketing team leverages marketing technologies to create
virtual events, emails, and digital campaigns designed to build awareness, develop
customer engagement, and generate demand for products and services by nurturing leads
to conversation.
With contract -specific targeted strategies, combined with industry -standard best practices,
actions, and activities, CDWG delivers a comprehensive contract marketing and support
plan positioning us to serve Sourcewell Members across the U.S. and Canada.
Actions already in place for our current Sourcewell Technology Catalog Contract will
continue uninterrupted, for compounding benefit. Our contract marketing strategy includes
advertising and cobranding efforts, event attendance and support, publications and social
media, purposeful contract launch, and focused contract growth and success efforts, each
of which are detailed below.
Advertising and Cobranding. A holistic marketing strategy focuses on the solution
capabilities of CDWG's Sourcewell portfolio of products and services. We work with
internal and external marketing teams to profile CDWG and partner -delivered technology
products, services, and solutions. Custom contract and portfolio flyers are created for all
business units and include detailed contract benefits and CDWG contact information.
Event Attendance and Support. CDWG sponsors, attends, and presents at national,
statewide, and local events focused across the Public Sector — Federal Government, State
and Local Government, K-12 and Higher Education, and Public Safety, with audience -
specific messaging, training, and education opportunities. We proudly display our
Sourcewell materials and engage with customers to help them see the value of our
contract solutions. A representative sample of large events where we market Sourcewell
includes:
Future of Education Technology Conference (FETC); EDUCAUSE; National
Association of Education Procurement (NAEP) — National and Regional, State -based
Digital Government Summits; National Sheriffs Association (NSA); National Police
Association (NPA); and the International Society for Technology in Education (ISTE)
Publications and Social Media. CDWG partners with industry experts to publish
sector -specific online and hardcopy magazines for State Government (StateTech), K-12
(EdTech Focus on K-12), and Higher Education (EdTech Focus on Higher Education).
These publications deliver relevant content via print, blog, video case studies, and e-
newsletters on topics including classroom, cloud, data center, hardware, software, security,
and services. Working with our marketing teams, we will identify opportunities to profile
Sourcewell Members' path to success with current challenges and solutions.
Focused Contract Growth and Success Efforts. Dedicated resources from CDWG
Strategic Programs oversee outcome -based actions and activities to support continued
growth and success for our Sourcewell portfolio. Actions and impact are tracked across
sales and customer engagement. CDWG Strategic Programs is actively engaged with
developing and delivering customer -facing webinars on myriad topics, including by not
limited to cyber and physical security, esports, professional services, wireless solutions,
and more. The team also develops topical marketing campaigns across business units,
analyzes customer spend (high, midrange, and low) to tailor customer outreach messages,
and works with internal teams to ensure the CDWG Sourcewell Member webpages are
maximized.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
37 Describe your use of technology and To help enhance marketing effectiveness, the Marketing team has developed digital
digital data (e.g., social media, programs that include digital events and campaigns that resonate with target audiences to
metadata usage) to enhance drive higher engagement and optimize coordinated marketing and sales efforts. CDWG
marketing effectiveness. uses Twitter, Facebook, and Linkedln as additional avenues for marketing, education,
updates, and general communication with Sourcewell Members. Active social media helps
users stay informed with links, posts, and articles of interest in the way that they choose
to receive information. CDWG employees are educated on and encouraged to be active
in social media; our Social Squad pushes customized content of interest to and through
social media outlets including relevant articles, emerging technology news, information on
available contracts and upcoming events in customer -specific markets. The Marketing team
actively track and reports digital engagement.
38 In your view, what is Sourcewell's role
in promoting contracts arising out of
this RFP? How will you integrate a
Sourcewell-awarded contract into your
sales process?
39
Are your products or services
available through an e-procurement
ordering process? If so, describe your
e-procurement system and how
governmental and educational
customers have used it.
We also provide Sourcewell Members with access to CDW's curated information
repository with more than 2,000 entries and counting across topics including cloud, data
analytics, data center, digital workspace, hardware, networking, security, services, and
software. Sourcewell Members may be directed to CDW's Research Hub
(www.cdw.com/content/cdw/en/research-hub.html) stocked with meaningful and timely
information delivered in the form of articles, interviews, step-by-step instructions, product
information and comparison sheets, and presentations to help more clearly define a
solution available through Sourcewell. Authored by our subject matter experts, articles help
customers navigate and digest the overwhelming amount of data that comes at them every
day as they work to define and understand technology solutions and services.
Using tools like Kronologic — enabling AI -powered meeting scheduling — allows CDWG to
tailor messages to Sourcewell Members by customer set, topic, solution, and even time of
the year. Messages include access to the dedicated account manager's calendar, which
allows Sourcewell Members to schedule meetings at their convenience. Kronologic takes
the guess work out of scheduling and even sends reminders and updates. A recent CDW
Kronologic campaign enabled 800 meetings for 200 account managers in one week.
A key role for Sourcewell in promoting contracts arising from this RFP is maintaining an
up-to-date website including detailed contract and contract information. This provides an
easy way for Sourcewell Members to understand the contract offerings as well as connect
with contract holders such as CDW-G. We also believe that participation in a variety of
opportunities for connection — from conferences, such as H2O and Room to Grow, to
webinars and podcasts — provides key chances for cobranding and introductions.
Sourcewell also offers a state -of -the art recording and broadcasting studio, which can offer
unique capabilities in promoting the contract to a wider audience.
As a current partner, CDWG is already experienced in promoting the Sourcewell contract.
We intend to quickly integrate any updates or changes related to the new contract,
utilizing tools like contract launch activities, with our CDWG and CDW Canada operations.
CDW provides its technology solutions through e-procurement in the form of Rubi, which
represents the evolution of our customer portal, online account center, and the digital
enablement of our customers.
Rubi supports governmental and educational customers and serves as a trusted digital
advisor to Sourcewell Members, helping them plan, procure, and manage assets across
their technology lifecycle with greater confidence and less complexity.
From one central portal, configurable for relevance, Sourcewell Members can simplify the
ordering process, access industry knowledge, and collaborate with technology experts to
take more informed action on investments.
Key features and functions of Rubi include:
Action Items: Receive reminders and notifications on new quotes, order approval
requests, expiring payment methods, and more.
Orders: View order status and keep tabs on what has shipped, is pending, awaits
approval or is on backorder.
Shipment Tracking: Drill down into process orders and access tracking numbers and
ship status.
Research Hub: Tap into industry insights to learn about the latest technology trends
and solutions.
Rubi Mobile App: Act on quotes and purchases, view and track orders, and
approve orders from anywhere with this additional option.
Through the Security Settings feature, Rubi provides Sourcewell Members an efficient
method for granting users control of and access to specific website features and
information. This feature enables Sourcewell Members to:
Assign roles, restrictions, and permissions to individual users and groups of users.
Grant users access to all products CDWG offers or only to specific catalogs.
Allow users to view only their quotes, orders, and purchase history.
Grant users' rights to view multiple accounts.
Assign responsibility for following established workflows as a purchaser or approver.
Grant administrative rights to set up and maintain advanced website features
including the Purchase Authorization System, Custom Catalogs, Asset Management, and
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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Security Settings.
Using Rubi, Sourcewell Members have complete visibility into their technology history and
the ability to access multiple features and complete tasks including:
Contacting their CDWG team
Placing orders
Searching order history
Managing assets
Administering order approval workflows
Defining and governing technology standards
Viewing contract pricing
The Rubi homepage can be configured to a Sourcewell Member's needs, saving time and
putting the most important decision -making information at their fingertips, including:
Managing subscriptions
Managing quotes
Streamlining repeat purchases (bundles and favorites)
Approving orders
Rubi also provides key insights to Sourcewell Members to help reduce guesswork and
uncover opportunities for Sourcewell Members to accurately plan their technology
implementations. These include:
Estimated time of arrival/inventory/supply chain insights to support implementation
Order tracking
Order status
Current CDW Research Hub information
The Rubi portal also allows Sourcewell Members to access consolidated information for
two or more related accounts online (for example, headquarters and departments). Upon
request, account managers will assist in enabling administrators to view, place, and track
orders across the organization without having to log on to multiple accounts and create
quotes for multiple accounts. This helps centralize the purchasing process while letting
administrators place and track orders by address and location.
This capability allows access to the following types of information for accounts linked
together:
Order status
Quote activity
Purchase history
Financial reporting
Purchase approval system
After purchase, Rubi allows Sourcewell Members to manage their hardware, software, and
subscriptions purchased from CDWG in the Asset Hub section of their Rubi portal on
cdwg.com. The Asset Hub experience includes:
An asset overview page that shows a view of hardware and software assets
purchased from CDWG, including the total counts of products, asset age, and spend
across asset type, category, and brand.
A hardware overview page, where Sourcewell Members can view and filter across
their hardware assets based on type, brand, asset age, and more. Additionally, Sourcewell
Members can click on each line item to see more details.
A hardware detail page, where Sourcewell Members will see information such as
the quantity owned of a specific asset, technical specifications, availability, prior orders,
and can also re -purchase quickly by using the "Buy Again" button.
A software overview page, where Sourcewell Members will see software assets
broken out across brands, can view total counts of software products and associated
licenses and seats, and can quickly view upcoming renewals. Sourcewell Members can
also access and filter a list of software assets and click to view more details.
A software detail page, where Sourcewell Members can view license counts, product
attributes, associated licenses for that asset based on order history, and renewal dates for
renewable software assets. Additionally, from this page, Sourcewell Members can request
a quote for a software renewal.
A subscriptions page where Sourcewell Members can manage their software
subscription assets, including renewal and adding/removing seats.
Table 8: Value -Added Attributes
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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40 Describe any product, equipment,
maintenance, or operator training
programs that you offer to
Sourcewell participating entities.
Include details, such as whether
training is standard or optional,
who provides training, and any
costs that apply.
41
Describe any technological
advances that your proposed
products or services offer.
Through our highest -level partnerships with leading OEMs, publishers, and service providers,
CDWG works to facilitate product, equipment, maintenance, and operator training programs
that are customized to the needs of Sourcewell Members. These training programs are
designed to deliver the exact skills customer teams needed to lead, support, and maximize
the value of technology solutions in today's environment.
As an example, and specific to CDW Education, our Learning Environment Advisors and
Education Strategists help educators maximize the power of technology in the classroom
with Blueprint to Design, a no charge consultation that provides a formal deliverable
outlining the ideal learning environment combining technology and classroom infrastructure. In
addition, we connect schools with leading -edge technology training available through our
partners including the Palo Alto Cybersecurity Academy, available at no charge with
complete curriculum and student exercises, and similar programs focused on professional
development and academic enrichment.
Any training program delivered is optional and based on the needs and/or requests by a
Sourcewell Member, and costs are based on a variety of factors such as size and scope.
Aligned with leading technology solution providers from around the globe, CDWG helps
Sourcewell Members stay on track by co -developing emerging technology strategies. These
strategies help give better insights into solution delivery, process optimization, and more.
The CDW Emerging Tech practice helps Sourcewell Members enhance their technology
experience, improve workplace safety, and reduce overhead costs. When technologies like
the Internet of Things (IoT) are used with existing infrastructure, organizations can use
Emerging Tech to help achieve business goals, drive innovation, and open doors to new
solution strategies enabled with technology. Through Transformation Workshops, Sourcewell
Members work with CDWG subject matter experts to better understand data needs,
determine return on investment, and evaluate foundational infrastructure to determine if any
technical components should be retired, evolved, or added.
Two public sector examples of CDWG's commitment to maximizing advances in technology
products and solutions are detailed below — Public Safety and Esports.
Public Safety. Technology has come a long way from being merely a convenience to being
a must -have for public safety. Today's offerings can raise operational efficiency, ease the
constraints of distance, speed critical communication, and heighten safety for everyone. But
transformation can be difficult. Between technology's rapid-fire changes and public safety's
inherent rules, needs and challenges, Sourcewell Members need a special kind of
knowledge to make IT perform — without having to be an expert.
CDWG's Public Safety Technology Strategists help guide customers to the most impactful
choices — addressing requirements, policies, and strategies, with outcome -based design and
implementation. Our public safety capabilities include:
Video. Cut travel time. Create force multipliers. Raise situational awareness and
speed response. Do remotely what was once possible only in person with solutions that
include in -vehicle video, capture, and management; body -worn cameras; interview room
monitoring; fixed security; surveillance; analytics; collaboration and telepresence; and case
management.
Mobility. Accelerate collaboration and communication from anywhere with mobile data;
laptops and tablets; data collection and scanners; mobile printing; GPS and automatic
vehicle location; mobile access routers; Wi-Fi solutions; advanced authentication; VPN and
mobile software; and cloud solutions.
Data Center. Support growing data loads. Ensure enough bandwidth for increasingly
complex communication. Keep it all secure with solutions that include servers and storage
area networks; hyperconverged infrastructure; backup and recovery; virtualization;
cybersecurity; unified communications; enterprise wireless; alert and mass notification
systems; and power and cooling.
Esports. With years of experience and deep partnerships with leading gaming
manufacturers, CDWG partners with Sourcewell Members to help develop a comprehensive
Esports solution. Handling the data center, networking, Esports arena design, and game
streaming, CDWG can help with every step of the Sourcewell Member's Esports program.
Regardless of if the institution is just getting started with Esports or if they are looking to
take their game to the next level, we offer solutions for all Esports IT needs.
CDWG Esports Consultation Services. Our Learning Education Specialists, all with
hands-on experience in educational settings, offer solution consultation sessions with
Sourcewell Members across K-12 and Higher Education to help design and implement
purposeful, outcome -driven Esports solutions — from competition -ready hardware, to Esports
spaces, infrastructure, professional and managed services, and more. CDWG's Esports in
Education team is here to assist with all Esports needs. As a value add for working with
CDWG, the team can assist with:
Presentations to build stakeholder support
School -level consultation
Clinics and curriculum design through our partnership with North America Scholastic
Esports Federation (NASEF)
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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42
Describe any "green" initiatives
that relate to your company or to
your products or services, and
include a list of the certifying
agency for each.
NASEF Partnership. CDWG's partnership with the North America Scholastic Esports
Federation provides deep benefits to Sourcewell Members. NASEF's mission is to "provide
opportunities for ALL students to use Esports as a platform to acquire critical
communication, collaboration, and problem -solving skills needed to thrive in work and in life."
In addition to the knowledgebase, they provide for Esports programs, their approach to the
Esports ecosystem is clearly aligned with Sourcewell's vision and mission to provide leading
solutions that empower community success.
Cloud and SaaS Management: Inscape is a CDW built cloud and SaaS management
platform that is designed to increase productivity, reduce costs, and improve your security
posture regarding your Microsoft, AWS, and GCP investments. Inscape helps customers
discover, manage, govern, report, optimize, and adopt these investments by consolidating
many tools into one —the art of cloud management. These services include:
Inscape Cloud Management: Gives you visibility into your cloud spend with CDW. You
can monitor costs, spot trends, create and manage budgets with custom alerts based on
your Microsoft 365, Azure, and AWS cloud spend and get cost saving recommendations.
Inscape Anomaly: Get quick, cost anomaly alerting and prediction for your Azure,
AWS, and GCP environment.
Inscape Microsoft 365 Management: View reports and get insight and control over
licensing, permissions, security risks, and threats.
Inscape Team Captain: This service will help you with governance around your
Microsoft Teams environment.
Inscape Productivity Insights: Easy to pull reports of your team's productivity in
Microsoft Teams and Outlook.
Inscape Adoption: Self-help portal to aid you in the dual challenges of Adoption and
Change Management.
Inscape Training: Includes 2500+ Office 365 training videos, quizzes, gamification, anc
the ability to add assignments.
CDW, and CDWG by extension, is committed to being a good steward of the environment
and of our earth's natural resources. Our environmental policy and Environmental
Management System underpin the structure, practices, and procedures for our environmental
program. As part of our commitment to continuous improvement, we regularly evaluate the
efficiency of our use of natural resources.
In 2022, we made significant progress on our environmental priorities, including climate
action, energy efficiency and waste reduction. Notable highlights included:
Created our cross -functional, geographically diverse Climate Task Force to drive
greater climate awareness. This group worked with outside experts to develop our long-
term, enterprise -wide climate strategy and action plans.
At our two U.S. distribution centers, we outperformed our waste diversion goal of
more than 90 percent for the fourth year in a row and recycled thousands of tons of
packaging material, cardboard, and paper.
Enabled online searchable access for customers to an expanded portfolio of
environmentally certified products (Energy Star, EPEAT and TCO Certified) and a broad
range of cloud -based solutions that improve energy efficiency.
Expanded our IT Asset Disposition (ITAD) program, which facilitates the recovery and
recycling of devices that are no longer being used, to benefit the environment and protect
the security of users' data.
Maintained environmental management system and energy certifications in the U.S.,
Canada, and U.K.
Attained ISO 14001:2004 Certification in Canada
We have environmental programs at all CDW facilities. All CDW distribution centers (two in
the U.S. and one in the U.K.) and two of our U.K. offices hold ISO 14001 certifications, the
international standard for Environmental Management Systems. Additionally, our largest office
locations globally, as well as our U.K. distribution center, have energy certifications — LEED
in the U.S. and Canada, BOMA in Canada, and BREEAM/REGO in the U.K. These
certifications provide frameworks for monitoring and enhancing our programs. Additionally,
our remote deployment services promote efficiency and productivity while reducing our
environmental impact.
We track our energy usage and continue to seek ways to drive further efficiency. As part of
our ISO 14001 environmental management certification, we identify, assess, and plan for
implementation of additional energy efficiency improvements. We take sustainability factors
and energy certifications into consideration when we evaluate new real estate options.
Our energy efficiency measures include indoor and outdoor LED lighting, motion sensor
lighting, and conveyor systems in our distribution centers that turn off in response to
inactivity, and "smart" HVAC systems that adjust according to business hours and seasonal
temperatures. We are also working with our third -party shipping and logistics partners to
develop transportation management systems and delivery schedules that help them increase
their own energy efficiency, which helps to reduce our transportation -related emissions.
Currently, approximately 98 percent of our U.S. shipments are delivered by carriers enrolled
in the U.S. EPA SmartWay Transport Partnership, which helps companies advance supply
chain sustainability by measuring, benchmarking, and improving freight transportation
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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efficiency, and more than 72 percent of our U.S. shipments are handled by carriers with
climate goals. CDW UK has multiple transportation efficiency efforts in place, including using
net zero couriers, bulk purchasing and delivery, and reducing air travel through in -country
services.
Given the non -manufacturing nature of our operations, our facilities do not represent a
significant carbon footprint. In fact, our Scope 3 (value chain) greenhouse gas emissions
represent the vast majority of our total greenhouse gas emissions. We regularly report our
Scope 1, 2, and 3 greenhouse gas emissions. The development of our SASB and TCFD
disclosures have enhanced internal awareness of our climate impact, a fundamental step in
the decarbonization journey. By completing our greenhouse gas inventory across our value
chain, we are learning more about our best opportunities for further carbon reduction.
CDW is committed to supporting sustainability and responsible consumption through
materials efficiency and a reduction in waste to landfills. With a wide variety of recycling
and reuse programs across our office and warehouse facilities, our largest impact is in two
areas: 1) reducing distribution center waste from packaging and other materials, and 2)
managing electronic waste. In addition to addressing packaging waste and electronic
waste, our other efforts include:
Use of digital documentation when possible and recycling shredded paper documents
when used
Recycling and composting of cafeteria waste
Elimination of plastic bottles from vending machines in our offices and warehouses
Elimination of single -use plastic cups
Company -wide internal toner cartridge recycling program
Recycling centers on each floor of our office locations
Recycling chutes for certain materials at our distribution centers
Collaboration across procurement functions to reduce the need for consumable
supplies and increase recycling possibilities across our offices
CDW Canada became one of Cisco's first Canadian partners to receive the Cisco
Environmental Sustainability Specialization. CDW Canada was recognized for its commitment
to reduce material consumption and waste. To be eligible for this distinction, the CDW
Canada team completed required Cisco -delivered courses, passed all corresponding
requirements, and signed Cisco's sustainability pledge. With this recognition, Cisco and
CDW work together to support each other's sustainability progress, meet government
mandates, and provide additional customer opportunities through mutually sustainable
business practices.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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43 Identify any third -party issued eco-
labels, ratings or certifications that
your company has received for
the equipment or products
included in your Proposal related
to energy efficiency or
conservation, life -cycle design
(cradle -to -cradle), or other
green/sustainability factors.
44
Describe any Women or Minority
Business Entity (WMBE), Small
Business Entity (SBE), or veteran
owned business certifications that
your company or hub partners
have obtained. Upload
documentation of certification (as
applicable) in the document
upload section of your response.
Given our role in the technology sector as a leading multi -brand solutions provider,
CDWG's greatest opportunities to impact the environment lie in collaborating with our
supply chain and working with our technology partners to promote their environmentally
certified products and solving for our customers' outcomes around their Environmental,
Social, and Governance (ESG) goals and priorities.
In 2022, CDW was recognized by EcoVadis with a silver sustainability rating for having a
top -tier sustainability management system, finishing among the top 25 percent of companies
scored.
We have made it easier for our sales teams and customers to identify and select from a
broad range of environmentally certified products (Energy Star, EPEAT, and TCO Certified)
and cloud -based solutions that deliver added energy efficiency. CDW e-commerce sites
enable customers to filter their online catalog search to identify and buy third party -certified
products, and our sales teams are trained to assist clients with finding and selecting these
products.
CDWG has our own internal policy for recycling universal waste. We do not take back old
equipment from customers; however, we direct customers to industry -leading service
providers for trade-in and ITAD programs.
ITAD services include but are not limited to data wiping, asset removal, evaluation,
recycling, onsite shredding, potential value back credit to maximize recovery, and depot
services. CDW ITAD offers many benefits to Sourcewell Members, including:
Logistics services for quick and efficient removal of equipment from client facilities
Device pickup including palletizing equipment, shrink wrapping, and transport
Document of Liability Transfer provided to indemnify client from any environmental
liability
Ensure removal of all client information and software from electronic media and assets
U.S. Department of Defense (DoD)-compliant erasure services in full support of
government standards
EPA -approved disposal
Zero -landfill policy
Complete serialized reporting available via a website
CDWG also offers customers, through our Printer Supplies Program, complimentary
enrollment in PrintReleaf, a third -party certification program that empowers organizations to
sustain and grow global forest systems through:
Ongoing measurement of paper consumption
Custom paper footprint and forest impact insights
Opportunities to automatically "releaf' forests through reforestation projects of the
customer's choosing
Since CDW joined the program in June 2018, CDW customers have collectively offset the
equivalent of more than 1.2 billion standard pages of paper consumption by supporting the
reforestation of more than 140,000 trees. Additionally, our IT teams in the U.K. have
implemented a "Pin to Print" program across all offices and warehouses, enabling enhanced
print queue management to reduce wasted print jobs.
CDW is also working with partners on programs to help customers better manage their
print needs and costs and stay within their corporate policies for sustainability.
CDWG understands and appreciates that Sourcewell and Sourcewell Members promote
and support diversity and local business initiatives through this procurement process. As a
large business, CDW actively works to create a meaningful sourcing plan with minority,
small, local, veteran -owned, and other diverse suppliers.
Based on our experiences serving customers across the public sector in the U.S. and
Canada, diversity initiatives vary widely and may not always be met by a single certification.
CDWG supports Sourcewell Members in meeting their unique diversity goals with access
to our robust diverse supplier network, with partners holding varied certifications, including:
Minority -Owned Business Enterprise (MBE)
Women -Owned Business Enterprise (WBE)
Lesbian, Gay, Bisexual, Transgender-Owned Business (LGBT)
Minority -Owned Small Business (MOSB)
Women -Owned Small Business (WOSB)
Small Disadvantaged Business (SDB)
8(a) Small Business
Veteran -Owned Business Enterprise (VBE)
Veteran -Owned Small Business (VOSB)
Service -Disabled Veteran Owned Small Business (SDVOSB)
Historically Underutilized Business Zone (HUBZone)
Business and Supplier Diversity
Launched in 2007, CDW's Business Diversity program goals are to increase procurement
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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opportunities for direct and indirect spending with small, minority -owned, women -owned,
veteran -owned, service -disabled veteran -owned, and other small, disadvantaged businesses.
Since that time, CDW diverse spend has risen to $25 billion since the program's inception,
which has been accomplished by building relationships with qualified small, diverse
businesses to assist us and our customers in meeting diverse procurement goals.
Currently, CDW has more than 1,300 partnerships with minority, women -owned, veteran -
owned, and other small, disadvantaged businesses including, but not limited to product
manufacturers, distributors, and service providers that can be leveraged to help meet the
needs of Sourcewell Members.
Highlights from our Business Diversity program over the past four full calendar years (2019-
2022) include:
In 2022:
CDW's overall diversity spend peaked at $3.6 billion with small, diverse suppliers.
CDW was included in the 2022 America's Top Corporations for Women Owned
Business Enterprises
CDW is a 2022 Best of the Decade honoree. These corporations are the best -of -the -
best in supply -chain diversity, excelling in their staunch commitment to minority business
development and inclusion. This prestigious list celebrates outstanding supplier diversity
programs that consistently drive progress and incomparable innovation in the supply chain.
In 2021:
CDW's overall diversity spend exceeded $3.4 billion with small, diverse suppliers.
CDW more than doubled the size of its business diversity team to establish greater
engagement with local suppliers in our customers' communities.
CDW was included in the Top Veteran -Friendly Companies by US Veteran's Magazine.
CDW was recognized by Black EO Journal — Best of the Best as a Top Supplier
Diversity Program.
In 2020:
CDW's overall diversity spend exceeded $2.6 billion with small, diverse suppliers.
Minority Business News (MBN) Diversity presented CDW with its award for 2020
Supplier Diversity Program of the Decade.
The National Veteran -Owned Business Association bestowed CDW with its Best
Corporation for Veteran's Business Enterprises Program award.
CDW was honored by both Forbes and the Human Rights Council (HRC) foundation
for our diverse and inclusive culture. In Forbes' Best Employers for Diversity, CDW came in
at #84 out of 500 companies overall, and in the top five of the 27 Illinois -based
organizations on the list. The HRC Foundation named CDW one of the Best Places to
Work for LGBTQ Equality as it earned a 100% on the Corporate Equality Index.
In 2019:
CDW's overall diversity spend exceeded $2 billion with small, diverse suppliers.
CDW became a member of the Billion Dollar Roundtable (BDR), joining an exclusive
group of U.S.-based companies procuring more than $1 billion annually from minority- and
women -owned businesses on a first -tier basis.
CDW was recognized as a Best of the Best in Supplier Diversity Program by US
Veterans Magazine.
Another aspect of the CDW Business Diversity program is our support and participation in
various organizations and events focused on developing relationships and business
opportunities within diverse communities. CDW is a National Corporate Member of the
National Minority Supplier Development Council, Inc., and The Women's Business Enterprise
National Council. CDW supports additional organizations across the U.S. and Canada
including the National Veteran Owned Business Association and the National Gay and
Lesbian Chamber of Commerce. In addition to financial contributions and support, CDW
also engages on advisory councils, attends and hosts events, and provides resources and
subject matter experts to support the organizations' focus on continued growth and success.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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45 What unique attributes does your
company, your products, or your
services offer to Sourcewell
participating entities? What makes
your proposed solutions unique in
your industry as it applies to
Sourcewell participating entities?
Table 9A: Warranty
CDWG has taken a proactive and specialized approach in the last several years in
expanding and improving our offerings to Sourcewell Members by industry. This has involved
looking at specific technology trends, understanding customer priorities, and offering turn -key
solutions in the following segments and solution areas:
K-12 Education
Device Ecosystem
Classroom Transformation
Cybersecurity
Networking Infrastructure
School Safety
Higher Education
Student and Institutional Devices
A/V Transformation
Connected Community
Hybrid Infrastructure
Cyber and Physical Security
State and Local Government
Cybersecurity
Program -Based Accounts
Public Safety
Device
Transformational Government
We have focused efforts on developing technology solutions for each of the above
segments that ensure the right outcomes for our customers.
An example is CDW-G's mature practice for providing devices to K-12 districts nationally.
CDWG has built a comprehensive solution for K-12, based on the lifecycle of the purchase,
that includes the following capabilities and services:
Device roadmaps to help each district understand the industry landscape, technology
advancements, and features that should be considered when selecting a device for student
or institutional use.
Consulting sessions with a CDW Education Strategist to provide guidance on
technology adoption for increased learning.
Robust portfolio of professional development partners.
Best practices for defining technology standardization with each district.
Project management aligned to supply chain and to ensure large device rollouts are
successful and on time.
Pre -shipment device configuration to provide low/no touch devices for district IT staff.
Local warehousing and local deployment services, including last -mile delivery.
Maintenance and break -fix solutions to ensure high availability of devices.
Asset disposition and buy-back options to enable a district to compliantly dispose of
student devices at end of life, along with the potential of securing funds that can be
leveraged for replacement technology.
As a result of CDW-G's practice built for K-12 devices, CDWG provides 1 in every 3
Chromebooks to students across the U.S. annually. It is also our #1 solution under
CDW-G's existing Sourcewell agreement.
Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure,
and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document
upload section of your response in addition to responding to the questions below.
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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46
Do your warranties cover all products, parts, and
As a solutions provider, CDWG does not manufacture products, however, all
labor?
purchases made by Sourcewell Members, where applicable, include the
manufacturer's standard warranty.
Terms of warranty coverage can and do vary with each OEM purchase, and
details for each product warranty are available through an account manager
or online at www.cdwg.com.
CDWG does offer additional warranty coverage options for products whose
standard warranty alone does not meet Sourcewell Members' needs. This
includes extended IT warranties, data center maintenance, maintenance
contracts, and custom support plans. We recommend Sourcewell Members
work with their account manager to determine the best option to determine
the best additional warranty solution for their purchases.
In instances where a Sourcewell member may have multiple warranties —
which may have different lengths of time and different end dates — from
multiple OEMs, CDWG can offer Maintenance Contracts to simplify warranty
coverage. Maintenance Contracts are easily manageable service contracts
that cover all IT equipment, regardless of manufacturer, with just one
expiration date and a single point of contact for repairs. This contract can
also be prorated as you add or delete equipment.
Benefits of a Maintenance Contract include:
Easy to manage equipment coverage
A single point of contact for repair service
Multiple response times available on the same contract
Flexibility to add or remove equipment as needed
Parts and labor included
Multiple contracts consolidated
Annual or multi -year contact options
47
Do your warranties impose usage restrictions or
Not only does CDWG not impose usage restrictions or other limitations on
other limitations that adversely affect coverage?
our warranty services, we enhance coverage options for Sourcewell Members
through our available warranty extensions and uplifts.
While customers often choose the standard OEM warranty for their purchase,
in instances where it is not sufficient, we offer competitive solutions to
augment the warranty, minimizing risk and ensuring ongoing performance.
Solutions included in our portfolio to support Sourcewell Members include:
Warranty extensions and upgrades
Post warranty support
Accidental damage protection
Maintenance Contracts
Post -sale technical support
Product and certification training
Onsite repair
Help desk services
As part of our commitment to supporting Sourcewell Members throughout
their technology lifecycles, we continue to communicate post sale to ensure
warranties continue to meet Sourcewell Member needs.
48
Do your warranties cover the expense of
Both standard manufacturer warranties and extensions of OEM warranties
technicians' travel time and mileage to perform
are typically inclusive of all warranty repair services being purchased. In
warranty repairs?
some instances, services may fall outside of the OEM warranty options
stated above. In these specific cases, services performed need to be
outlined within a statement of work (SOW) and mutually agreed upon by all
parties. If so, there will be very specific language around such warranties,
travel time, and mileage for any on -site work. Any incremental warranty costs
for technicians' travel time and mileage to perform warranty repairs are
disclosed at time of quote.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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49
Are there any geographic regions of the United
States or Canada (as applicable) for which you
cannot provide a certified technician to perform
warranty repairs? How will Sourcewell
participating entities in these regions be provided
service for warranty repair?
Our ability to provide certified technicians across geographic areas is driven
by the warranty coverage selected by the Sourcewell Member. In most
cases, warranty support is fulfilled directly by the manufacturer and will vary
on a case -by -case basis. Should a Sourcewell Member opt to enhance the
standard manufacturer warranty, CDWG has access to certified resources
through in-house technical and strategic local partnerships across the U.S.
and Canada. We are committed to coordinating OEM warranties, CDWG
resources, and our services partner ecosystem to address the needs of
Sourcewell Members.
We will continue working with Sourcewell Members to identify the best -value
solution regarding warranty coverage; response times and service -level
agreements (SLAs) may vary by location. Sourcewell Members can be
confident they will know what they are buying and will be provided with clear
instructions on the coverage and how to activate warranty claims.
50
Will you cover warranty service for items made by
In instances where Sourcewell Members choose the standard manufacturer
other manufacturers that are part of your proposal,
warranty, the responsibility for warranty services on those items is with the
or are these warranties issues typically passed on
manufacturer. To ensure manufacturer warranty expectations are met, CDWG
to the original equipment manufacturer?
has a defined escalation process with our partners to ensure technical
support is provided by the manufacturer according to the agreed upon
SLAs. In those instances where CDWG provides enhancement to the
standard manufacturer warranty, we take responsibility for meeting agreed
upon SLAs and delivering the full customer experience.
51
What are your proposed exchange and return
Should Sourcewell Members require an exchange or return, CDWG requires
programs and policies?
an RMA number for all returned merchandise. All products must be returned
100 percent complete, including all original boxes, packing materials,
manuals, blank warranty cards, and other accessories provided by the
manufacturer. All returns should be initiated within 30 days of the date of
invoice. For returns initiated after 30 days, fees may apply.
Sourcewell Members should engage their account manager for any
questions, issues, and concerns around support. By contacting their account
manager to initiate the return process, Sourcewell Members will receive
individualized support that ensures the best outcome. CDWG account
managers, and our customer support teams, facilitate and track all returns
and deal with RMAs daily. CDWG also offers Customer Relations service
at 866-SVC-4CDW or at customerrelationsreturns@cdw.com for customers to
obtain an RMA before shipping product back to CDWG. When returns
cannot be made directly to CDWG, a Sourcewell Member's account
manager can advocate on their behalf with the OEM regarding exchanges,
returns, or any aspect of their IT investment.
However, in all instances when CDWG makes an error, we will cover return
costs. Credit is issued the following day after the product is received into
our warehouse. Credit form is based on the initial method of payment.
Credit card refunds will be issued back to the credit card. Net terms
refunds will be placed on the account for the customer to use towards
invoices or a Sourcewell Member can request a check be sent to them.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
52 Describe any service contract options for the In addition to services included with purchase, Sourcewell Members may
items included in your proposal. choose from a range of service options available through CDWG (fees may
apply), including the following offerings:
A collaborative warranty support service backed by select valued
OEMs for faster resolution and a more personal experience. For Sourcewell
Members' software, licensing, and hardware devices, CDWG takes the first
call to resolve the issue and, if needed, provides an onsite break/fix
replacement. If escalation to the manufacturer is needed, CDWG does that
on the Sourcewell Members' behalf.
An extended service/help desk, where a phone number is provided to
engage and provide support. This option is useful for Sourcewell Members
who may not have a robust IT support program and seek a third -party
solution.
Technical support (U.S.-based help) for five years from purchase
through either phone or chat (Monday through Friday from 7a.m. to 6 p.m.
CT) or email (reply within 24 hours).
CDW Product Protection through Safeware, a fully licensed insurance
agency as well as a Third -Party Administrator. Services feature extended
warranty and service plan solutions, covering many types of hardware
products, including laptops, tablets, and printers/scanners.
Cisco SMARTnet Service, an award -winning technical support service
that gives Sourcewell Members' IT staff direct, anytime access to Cisco
experts and online self-help resources required to resolve issues with most
Cisco products. Our dedicated Cisco SMARTnet team has 56 specialists —
the largest such team in the industry — with more than 570 combined years
of experience working with SMARTnet contracts. We have in-depth
knowledge of Cisco's internal SMARTnet tools and can also provide support
with contract consolidation, co -terming all assets and net new, site
consolidation, decommission gear, and customized pain point resolution.
CDWG's exclusive web portal, SMARTtracker, will streamline the
management of your SMARTnet Total Care contracts 24x7x365, not just at
renewal time. SMARTtracker is a key strength of our offering that provides
value-added benefits when combined with the expertise and support of our
SMARTnet Total Care Specialist team.
Table 913: Performance Standards or Guarantees
Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and
overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section
of your response in addition to responding to the questions below.
Line Question
Item
Response*
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
53
Describe any performance standards or
guarantees that apply to your services
To best meet services performance requirements for Sourcewell Members, we follow
a service -level management approach using industry best practice standards,
processes, and metrics. Based on our 20+ years of working with a diverse set of
customers, we have applied lessons learned to develop a specific service -level
management approach to measure results, provide reliability, and ensure that
communications and IT services are meeting the agreed upon Service Level
Agreements (SLAs). With each performance -based solution, Sourcewell Members
work with their dedicated account team to create agreed upon, measurable
performance standards and guarantees, outlined within a Statement of Work.
The key to performance management is the application of the right governance to
the program to ensure the necessary resultant behavior and delivery outcomes. The
CDW service manager is how and where governance happens across the enterprise.
The service manager ensures service levels are receiving the appropriate attention
and that all owners of service levels are held accountable for performance.
Methodology components include the following:
Ensuring a set of standard processes is used, such as IT Infrastructure Library
(ITIL)
Ensuring a set of standard tools is used, such as ServiceNow
Ensuring all accountable parties are educated and understand their level of
accountability on SLAs, including individual contributors, team leaders, managers, and
executive leadership
Ensuring metrics are met and maintained and providing additional reporting on
real-time or relatively real-time performance information
Conducting meetings, including a daily operations meeting to review high -
impact incidents, weekly aging incident ticket review meetings, and weekly aging
request ticket review meetings to ensure the appropriate visibility is brought to the
current performance and any corrective measures for underperforming are begun as
quickly as possible
Driving the core ITIL processes and bringing visibility to non-compliance with
processes and/or SLAs
Communicating monthly performance and developing improvement plans for any
metrics that were not successfully remediated before month -end reporting
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
54 Describe any service standards or Analyses of Service Levels. CDW provides service -level management and reporting,
guarantees that apply to your services as well as monitors the efficiency and effectiveness of the operations. We also
(policies, metrics, KPIs, etc.) monitor program performance against program performance levels, including Key
Performance Indicators (KPIs), as mutually agreed, prior to project start, by
systematically and regularly:
Monitoring all performance levels for those that are not maintaining the pace
required to meet the performance threshold — we will examine root causes, perform
risk mitigation/preventive action, and develop a corrective action plan
Generating daily operational reports monitoring against service levels at a
given time
Reviewing aging reports for all issues that are close to or have exceeded the
resolution target
Monitoring KPIs that contribute to meeting a service level; for example, we
measure how long it takes us to acknowledge a service desk incident, and if it
takes us three hours to acknowledge the issue and we only have four hours to
resolve it, we can surmise the SLA may not be met
Monitoring alerts, such as incident resolution times, automatically generated by
the ticketing system
Corrective Action. CDW executes a formal corrective -action planning -process for
deficiencies discovered during reviews. We assign each corrective action to an
owner for resolution and provide oversight to the process by our service manager.
Preventive Action
Uses standard tools and processes to detect, analyze, and eliminate potential
causes of performance standard or service -level non-compliance
Ensures that system performance and availability continuously anticipate
capacity needs, including adjustments for seasonal demand
Analyzes historical data regarding usage volumes and peak processing periods
and communicate with the program offices regarding new initiatives and other factors
that may have an impact on system usage
Develops plans and takes action to address these changing infrastructure needs
Root Cause Analysis
Proactively produces trends that could lead to less -than -optimum performance
by taking preventive action measures to improve the area in question
Analyzes the performance in support of each performance standard and/or
service level, identifying positive or negative trends, and works with project staff to
perform a root cause analysis of negative trends to develop a corrective action plan
to correct deficiencies and identify best practices that can be leveraged across the
project
Provides follow-up verification to ensure that the action was effective in
addressing the root cause
Monitors performance statistics to ensure the corrective action plans are
effectively implemented
Provides a defined escalation path for corporate -level oversight of performance
issues and corporate support of corrective action plans; once an issue is resolved,
CDW-G will communicate improvements to other activities and groups, as applicable
Continuous Improvement
Provides a metrics -driven continuous improvement approach, focused on
improvements to ITIL service delivery and service support to achieve increasing
levels of performance against SLAs
Uses automated tools combined with trend data for monitoring and root cause
analysis to identify the high -priority areas for improvement and take immediate action
Table 10: Payment Terms and Financing Options
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
55
Describe your payment terms and accepted payment
methods.
CDWG's standard payment terms are net 30 days from the date
the invoice is issued.
CDWG accepts payment through:
Credit Cards' (American Express, Discover, MasterCard, Visa)
Checks
Electronic Data Interchange (EDI)
Electronic Funds Transfer (EFT)
Procurement Cards (P-Card)
'With a credit card order, CDWG requires the credit card
information at the time of order. Please note that we do not accept
credit cards for term accounts.
The mailing address for payments is:
CDW Government LLC
75 Remittance Drive
Suite 1515
Chicago, IL 60675-1515
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
56 Describe any leasing or financing options available for use CDWG can facilitate an agreement between Sourcewell Members
by educational or governmental entities. and a variety of leading financing companies to help ensure leasing
terms to fit the unique needs and budget requirements of those
Sourcewell Members. Depending on technology needs, Sourcewell
Members can secure a leasing program with maximized options and
Premier leasing partners include:
Arrow Capital Solutions
Cisco Capital
Dell Financial Services
HPE Financial Services
Lenovo Financial Services
LEAF Commercial Capital, Inc.
Preferred leasing partners include:
Acer Finance
Apple Finance
De Lage Landen (DLL)
Microsoft Finance
PNC Bank
US Bank
Our account managers and certified technology specialists are
prepared to assist with every phase of choosing and leveraging the
right financing or leasing solution for the IT environment of
Sourcewell Members. This collaborative process between CDWG
and Sourcewell Members includes the following steps:
1. An initial discovery session to understand goals, requirements,
and budget
2. An assessment review of the existing environment and
definition of project requirements
3. Detailed vendor evaluations, recommendations, future designs,
and proofs of concept
4. Procurement, configuration, and deployment of the final solution
5. Ongoing product lifecycle support including proactive notice of
lease expiration and asset disposition
Financing/leasing is available on a per -deal basis, or in many
cases, as a primary billing option, depending on the needs of the
Sourcewell Member. If a Sourcewell Member has a preferred leasing
company that is not currently a CDW partner, they can be set as
vendor if the Sourcewell Member and the leasing company sign the
required supplemental agreements from credit.
The typical process for leasing equipment is as follows:
Account managers work with a Sourcewell Member to submit
a credit review to the chosen leasing company and obtain a
financing proposal or the account manager has the chosen leasing
company call the Sourcewell Member to discuss leasing/finance
options and obtain information necessary to complete credit approval.
The chosen leasing company reviews credit and makes
decision whether to provide a lease.
If approved, the leasing company sends the Sourcewelll
Member leasing documents to complete and return.
Upon receipt of required documents and any upfront payments
from the Sourcewell Member, the leasing company provides CDWG
with a purchase order for the full amount of the leased equipment.
CDWG fulfills the order and products ship from CDWG
directly to the Sourcewell Member.
The leasing company sends an invoice and the Sourcewell
Member makes regularly scheduled payments directly to the leasing
company.
57 Describe any standard transaction documents that you Upon award, CDWG will leverage the Sourcewell contract terms
propose to use in connection with an awarded contract and conditions to simplify and streamline the procurement process
(order forms, terms and conditions, service level for Sourcewell Members. Other documents that may be needed
agreements, etc.). Upload a sample of each (as include, but are not limited to:
applicable) in the document upload section of your Statement of Work (SOW) for professional/managed services
response. Customer -specific terms and conditions (if required by the
Sourcewell Member)
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
58 Do you accept the P-card procurement and payment Yes, CDWG accepts P-cards for payment, and Sourcewell
process? If so, is there any additional cost to Sourcewell Members can use P-cards for both e-procurement and non -digital
participating entities for using this process? orders at no additional cost. Please note, however, that Sourcewell
Members who opt for payment terms (for example, Net 30) cannot
settle terms by invoice with a P-card.
As an added capability and at no additional cost, CDWG can
provide Level 3 information on P-cards for Visa, MasterCard, or
American Express. This service provides line -item detail remittance
of the transaction on Sourcewell Member cardholders' statements.
Level 3 allows the Sourcewell Member agency to track expenses
and to ensure the products purchased on its card were in fact
leaitimate purchases.
Table 11: Pricing and Delivery
Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can
be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product
Change Request Form.
Line
Item
59
Question
Describe your pricing model (e.g., line -item discounts or
product -category discounts). Provide detailed pricing data
(including standard or list pricing and the Sourcewell
discounted price) on all of the items that you want
Sourcewell to consider as part of your RFP response. If
applicable, provide a SKU for each item in your proposal
Upload your pricing materials (if applicable) in the
document upload section of your response.
Response*
CDWG's pricing response encompasses RFP Category 1, 2 and 3
for all Technology Products, Services and Related Solutions
(Technology Offerings). CDWG's pricing can be found in the pricing
attachment titled "CDW US and Canada Pricing Category 1."
Please Note: Due to the depth and breadth of our product and
services offerings, items aligning with categories 1, 2 and 3 can be
found throughout our product and/or services offerings, and individual
items can be included in more than one category depending on the
context.
For all RFP Categories, CDWG is pleased to offer a discount
percentage off catalog, with minimum percentage discounts off
CDWG's Nationally Advertised Price (CDWG Advertised Price).
These published and maintained prices for technology products and
services categories can be found at www.cdwg.com, available 24/7.
To ensure continuity and ease of procurement for Sourcewell
Members, CDWG has provided competitive and full catalog pricing
encompassing all available OEMs, similar to the current Technology
Catalog Solutions #081419-CDW contract (Incumbent Contract).
Underpinned by industry -recognized taxonomy, the CDWG
Advertised Price model enables CDWG to leverage economies of
scale, our superior OEM -partner -relationships, and real-time
competitive market adjustments. The discounts in our pricing
structure are not -to -exceed, and for large rollouts or planned
projects, CDWG will endeavor to provide even deeper discounts,
leveraging our close OEM partnerships.
CDWG has a dedicated online purchasing portal which can be
found at www.cdwg.com/sourcewell. When logged in, Sourcewell
Members can access Sourcewell's contract pricing and other
information about the program.
For professional services, our pricing structure includes not -to -
exceed hourly rates covering all three RFP categories. These rates
are subject to 5 percent annual escalation, on the anniversary date
of contract effective date. The services can be iterated in either
time -and -material or fixed -fee models, in areas including, but not
limited to, cloud migration, ServiceNow, cyber and physical security.
Certain services for education customers in pricing Attachment
titled "CDW US and Canada Pricing Category 1", Tab
titled "Amplified Solutions" are based on 3 percent discount off
MSRP which can be found at this link:
https://www.amplifiedit.com/MSRP.
CDWG delivered managed services pricing varies from monthly unit
prices, percentage of Sourcewell Member's actual consumption of
the service, and/or custom pricing.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
60 Quantify the pricing discount represented by the pricing
proposal in this response. For example, if the pricing in
your response represents a percentage discount from
MSRP or list, state the percentage or percentage range
CAI
Describe any quantity or volume discounts or rebate
programs that you offer.
As cloud offerings are constantly evolving, and becoming
increasingly bespoke and complex, with numerous subscription and
consumption -based offerings (SaaS, IaaS and PaaS), pricing for
Sourcewell Members will be discount 0 percent off MSRP, when
MSRP is available to CDWG; otherwise, pricing will be based on
CDWG invoiced price. This structure provides the necessary
Flexibility to enable Sourcewell Members to make purchases as
cloud offerings evolve, through the life of our contract. Consumption
based offerings include, but shall not be limited to, Amazon Web
Services, Google Cloud Products, and Microsoft Azure.
CDWG is not the provider of the Cloud Services and in
purchasing the Cloud Services, Sourcewell and its Members rely
only on the Cloud Service Provider's service descriptions and the
Cloud Provider's Services terms and conditions. Accordingly,
Sourcewell shall consider the Cloud Service Provider to be the
party responsible for providing the Cloud Services and Sourcewell
and/or its Members, may be required to execute additional
agreements, prior to provisioning/purchase of certain cloud offerings.
Technology Offerings which have specialized requirements not
contemplated under this RFP, will be identified in a Statement of
Work as mutually agreed and executed document(s) between
CDWG and the Sourcewell Member. The pricing will be based,
unless otherwise specified, on CDWG invoice price.
Sales for Canadian Sourcewell Members are provided through
CDW Canada with Discounts Off CDW Canada's advertised price
and are quoted in local currency (CAD). Categories for CDW
Canada catalog are similar, though not identical to CDWG
categories. Please refer to our CDW Canada pricing offer in the
required pricing attachment "CDW US and Canada Pricing
Category 1" for more information.
CDWG differentiates itself from the competition with the addition of
dedicated program management. The team consists of seasoned
contracting professionals, dedicated to Sourcewell Members and
responsible for compliance, administration and management of the
contract, training of sellers and other duties. Led by Jeff Hagen,
Manager of Program Management, and Mandi Maricque, Senior
Program Manager, the team helps ensure Sourcewell Members
receive all program benefits. Sourcewell Members may engage
Program Management and request price verifications by emailing
their CDWG order or quote number to
Sourcewellcontracts@cdwg.com.
As stated in response to Question 59 above, CDWG's catalog
discounts are percentage off CDWG Advertised Price, ranging from
0 percent to 15 percent, providing a more competitive structure than
CDWG's Incumbent Contract.
CDW Canada: 0 percent to 7.75 percent Minimum Discount off
CDW Canada's Advertised Price, quoted and invoiced in Canadian
dollars.
Sourcewell Members benefit from discount off CDWG Advertised
price, irrespective of volume. The program provides a competitive
ceiling price and we can often leverage our relationships with
OEMs to offer deeper discounts for large projects/rollouts and bulk
buys, on a case by case basis, in consultation with the Sourcewell
Member.
Additionally, we have found success with Sourcewell Members
where CDWG has Sourcewell Member specific agreements with
large purchase footprint, and/or minimum purchase commitments,
under which CDWG can offer committed deeper discounts and/or
additive incentives.
In addition, we can hold large inventory in our distribution centers,
take advantage of bulk buys and promotions, which maximizes our
ability to offer better pricing to Sourcewell Members.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
62
Propose a method of facilitating "sourced" products or
As mentioned in Question 59, Technology Offerings that have
related services, which may be referred to as "open
specialized requirements not contemplated under this RFP will be
market" items or "nonstandard options". For example, you
identified in a Statement of Work and/or similar document(s) which
may supply such items "at cost" or "at cost plus a
are mutually agreed upon and executed between CDWG and the
percentage," or you may supply a quote for each such
Sourcewell Member. The pricing will be based on CDWG invoice
request.
price.
63
Identify any element of the total cost of acquisition that is
Services which require travel, lodging, work to be performed outside
NOT included in the pricing submitted with your response.
of normal business hours/holidays, or subject to overtime regulations,
This includes all additional charges associated with a
may be subject to additional fees, and will be outlined in a
purchase that are not directly identified as freight or
Statement of Work or similar document.
shipping charges. For example, list costs for items like pre -
delivery inspection, installation, set up, mandatory training,
Any additional fees required due to regulatory mandates, Sourcewell
or initial inspection. Identify any parties that impose such
Member -specific background checks, and Sourcewell Member -
costs and their relationship to the Proposer.
specific mandated training, will also be mutually agreed upon
between CDWG and Sourcewell Member and incorporated within a
Statement of Work or similar document.
64
If freight, delivery, or shipping is an additional cost to the
Ground freight shipping is the least expensive option for Sourcewell
Sourcewell participating entity, describe in detail the
Members and is offered at no charge. This includes no additional
complete freight, shipping, and delivery program.
charge at the time of order, within the contiguous 48 United States.
It also includes insurance coverage at no charge.
We also offer Sourcewell Members expedited shipping options; in
these cases, the Sourcewell Members pay the price difference
between the expedited rate and the lowest -rate shipping option —
retaining the benefit of the no -charge offering.
If a Sourcewell Member chooses to utilize their own assigned
carrier, CDWG can work with the Sourcewell Member once the
carrier number and other details are provided by Sourcewell Member
65
Specifically describe freight, shipping, and delivery terms or
For Sourcewell Members placing orders for delivery to Alaska and
programs available for Alaska, Hawaii, Canada, or any
Hawai'i, freight options currently include Ground, Express, and
offshore delivery.
Priority, though these options may vary depending on specific
shipping address. Once an order is entered, all available options
are displayed and priced. Carrier options for Alaska and Hawai'i
currently include UPS, UPS Freight, CEVA Logistics, and USPS
with estimated transit times of Ground three to five days; Express
two to three days; and Priority one to two days. Transit times may
be impacted by day of shipping, holiday schedules, weather events,
and other acts of nature.
For Sourcewell Members placing orders for delivery in Canada,
standard terms for shipping include F.O.B. Destination, Freight
Prepaid, and Freight Added. All products are shipped from one of
CDW Canada's partners' distribution centers in Toronto,
Mississauga, Calgary, or Vancouver. CDW Canada partners with
numerous distributors including Ingram Micro and TD Synnex within
Canada to complement our purchasing model. In most instances,
Sourcewell Members can expect purchases to be delivered the next
day or within an average of three days by standard ground
transportation. CDW Canada through distribution partners currently
uses UPS, Purolator, Fed Ex, and other freight carriers for larger
shipments.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
66 Describe any unique distribution and/or delivery methods or CDWG operates a redundant fail-safe hybrid logistics model, with
options offered in your proposal. two distribution centers strategically located, which allows us to ship
based on availability with a historical accuracy of over 99 percent.
We can further leverage staging as well as buy -and -hold options
within our facilities or through our vetted partners nationwide, for
Sourcewell Members with large rollouts and/or high SLA
requirements.
CDWG was selected to be the sole mobile device provider for the
2020 Decennial Census, deploying nearly 500,000 devices over the
life of the contract to US Census Bureau Headquarters, more than
250 regional Census Offices, and Decennial Census employee
homes, nationwide.
When delivering professional services, we once again leverage a
hybrid approach inclusive of in-house technical resources and/or
vetted, trusted subcontractors, to provide cost-effective solutions
based on Sourcewell Member's needs. We can also leverage
remotely delivered service engagements, which can help contains
costs and offers high availability for time sensitive projects. These
remote engagements can be deployed safely, with the assistance of
the customer's IT and security teams.
Finally, we believe in helping the communities we serve. CDWG's
inclusive philosophy extends to our providing opportunities to
collaborate with minority -owned businesses, small businesses, and
otherwise disadvantaged businesses. Doing so enables Sourcewell
Members access to a talented, diverse resource pool and helps
Sourcewell Members achieve their diversity initiatives.
Table 12: Pricing Offered
Line
Item
The Pricing Offered in this Proposal is: *
Comments
67
c. better than the Proposer typically offers to GPOs, cooperative procurement organizations, or state purchasing
CDWG has historically
departments.
worked closely with
Sourcewell Members on
planned IT projects,
developing technology
standards, and forecasting
volume purchase opportunities
across schools, departments,
or agencies. In those
circumstances, CDWG is
able to extend additional
discounting beyond the
standard pricing offer,
resulting in material savings
to the Sourcewell Member.
As a result of the IT project
alignment that CDWG has
historically held with
Sourcewell Members,
CDWG 's net pricing offer is
better than other offers with
similar volume and terms to
other contracting agencies.
Upon request, CDWG
shares savings data and
incremental discounts with
Sourcewell Members, along
with the data shared monthly
with Sourcewell.
Table 13: Audit and Administrative Fee
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
68
Specifically describe any self -audit process or program that you
plan to employ to verify compliance with your proposed Contract
with Sourcewell. This process includes ensuring that Sourcewell
participating entities obtain the proper pricing, that the Vendor
reports all sales under the Contract each quarter, and that the
Vendor remits the proper administrative fee to Sourcewell. Provide
sufficient detail to support your ability to report quarterly sales to
Sourcewell as described in the Contract template.
Any vendor hoping to be successful in executing this contract
should clearly demonstrate the ability to manage an
agreement of this size and scope with all the necessary
detail and follows all contract's pricing rules, timely reporting,
and remittance of fees. With respect to CDWG's
compliance strategy, we have bespoke, proprietary systems,
which ensure the pricing and freight is compliant per the
contract or specific Sourcewell Member pricing agreement.
Our compliance approach is a full lifecycle from solicitation
to post contract closeout. It starts during the launch process
with training all the personnel utilizing the contract, followed
by annual training and certifications. In addition, we have
internal automated quality checks in place, which track our
reporting deadlines and accuracy commitments. We also
have previously partnered with Sourcewell in providing
training to CDWG sellers and intend to do so when
awarded the new contract. For service engagements, our
contract lifecycle management system automatically routes
Statements of Work to the Contracts team to ensure the
pricing is compliant with hourly rates and commitments, as
stated. CDWG and Sourcewell also have regular cadences
where, among other items, any issues are addressed,
discussed, and tracked.
CDWG has a dedicated and highly experienced Program
Management team, which manages our Sourcewell contracts.
Mandi Maricque is the contract manager and is responsible
for the Sourcewell portfolio. Mandi is supported by three
dedicated contract administrators. In addition, due to the
importance of the Sourcewell contract within CDWG, there
is a high level of engagement from senior leaders within the
organization. Collectively, the team managing Sourcewell's
contracts have 80 years of experience. The team is also
responsible for working with Sourcewell Members to ensure
proper understanding of the contract's terms and benefits,
pricing, and range of offerings. CDWG has held a
Sourcewell contract for the last 20 years as an organization;
CDWG coworkers are well trained on compliance matters
related to the Sourcewell contracts.
The Program Management team is solely responsible for
ensuring Sourcewell Members have access to the agreement.
Monthly reviews are done to ensure all participating entities
have access to the contract. Sales teams are trained to
send any Sourcewell Member add -requests to the
SourcewellContracts@cdwg.com inbox. These actions help to
drive growth under a robust governance framework.
CDWG has successfully met all reporting requirements and
deadlines under the Technology Catalog Solutions #081419-
CDW (Incumbent Contract). CDWG is confident we can
continue to meet and/or exceed requirements under this RFP.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
69
If you are awarded a contract, provide a few examples of internal
CDWG currently tracks different metrics for contract
metrics that will be tracked to measure whether you are having
performance internally. Given Sourcewell's diverse
success with the contract.
membership and dynamic spend within technology category,
we continuously monitor standard metrics such as Sourcewell
Member performance and utilization by geography (state) and
segments (State & Local Government, K- 12, Higher
Education, Healthcare, Federal Government, Not for Profit,
Public Safety). Additional metrics include:
Category penetration
Sourcewell Member agreements and state contract
adoptions
New Sourcewell Member growth
OEMs and category penetration
Customer satisfaction survey responses
Professional services and evolving technologies
including cloud offerings' growth
Market share under the Sourcewell contract and total
available wallet share
Target CDWG customers who can be aligned with the
Sourcewell contract
Industry trends by public sector segment and the
performance of the CDWG solutions aligned to those trends.
A list of trends by public sector segment is outlined in Table
8, Question 45.
We also track regulations and procurement policies of
different entities where Sourcewell's contract can be
leveraged as a state contract, contract of choice, etc.
70
Identify a proposed administrative fee that you will pay to
As an incumbent with a proven track record of success, we
Sourcewell for facilitating, managing, and promoting the Sourcewell
further believe retaining existing fee structures for Sourcewell
Contract in the event that you are awarded a Contract. This fee
Members under the Incumbent Contract will help maintain
is typically calculated as a percentage of Vendor's sales under the
continuity and stability for those Sourcewell Member's needs.
Contract or as a per -unit fee; it is not a line -item addition to the
Member's cost of goods. (See the RFP and template Contract for
CDWG is proposing a general administrative fee of 1
additional details.)
percent which will continue to support increased adoption
and sales over the term of the contract.
To best meet Sourcewell Members' needs for select catalog
offerings with historically competitive profiles, we propose the
following fee adjustments:
Software & Cloud Offerings: 0.25 percent
Chromebooks: 0.00 percent
We are confident the proposed fee structure combined with
our proven track record of success under the current contract
will incentivize Sourcewell Members and provides the right
balance for growth under this contract.
Table 14A: Depth and Breadth of Offered Equipment Products and Services
Proposers must designate if they are seeking an award in Category 1 only or Categories 2 and/or 3. As stated in Section IL
B.1. of "REQUESTED EQUIPMENT, PRODUCTS, OR SERVICES," Proposers responding to Category 1 must offer a complete
electronic catalog system permitting Sourcewell and Sourcewell Participating Entities to make web -based purchases."
Proposers submitting a proposal in Category 1 must include at least one solution in each of Categories 1, 2, and 3 within its singular
proposal. For example, if a Proposer offers solutions within the scope of Category 1, 2 and 3 the Proposer should designate it is
seeking an award in Category 1. Proposers seeking award in Category 2 and/or 3 must include at least one solution offered within the
scope of the desired Category.
Line Item
Category 1
Category 2
Category 3
71
r. Yes
r No
rr Yes
c No
r Yes
c No
Table 14B: Depth and Breadth of Offered Equipment Products and Services
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
72 Provide a detailed description of the CDWG offers a full range of products and services that enable Sourcewell
equipment, products, and services that you Members to develop the best total solution to meet specific needs while attaining
are offering in your proposal. the most value for their organization. CDWG provides expert consulting, design,
configuration, installation, and lifecycle management services. CDWG's Category 1
bid provides pricing for our Technology Products and Services Catalog, as well as
Professional and Managed services. Our offerings are extremely comprehensive and
include:
73 Within this RFP category there may be
subcategories of solutions. List subcategory
titles that best describe your products and
services.
Products & Partnerships: More than 100,000 products from more than 1,000
vendors including Acer, Adobe, Cisco, Dell, EMC, HP, IBM, Lenovo, Microsoft,
NetApp, and VMware
Technology Services
e-Procurement integration
Leasing services
Managed services: Gold Level Support for customer devices
Pre -shipment configuration
Professional services: Amplified Solutions, Cyber and Physical Security,
Configuration, Data Center Transformation, Digital Velocity Solutions, ServiceNow
Total Solutions
Cloud
Collaboration
Data Center and Networking
Managed Print Services
Point of Sale
Security
Software Management
Total Mobilitv Manaaement
Below is a list of product and service categories, along with their corresponding
subcategories, provided by CDWG as part of this response:
Accessories
Security Locks
Headphones and Speakers
Phone Accessories
Tablet Accessories
Keyboards/Keypads
Notebook Accessories
Cases and Backpacks
Mice and Trackballs
Office Products and Supplies
Small and Consumer Electronics
Robotics
Power, Cooling & Racks
Power Supplies/Adapters
UPS/Battery Backup
Batteries
Surge Suppressors
Remote Power Management
Desktop Computers
Computer Cases
Apple Desktops
PC Compatible Desktop Computer
Windows Based Terminals
Desktop Memory Upgrades
Thin Clients
PC Compatible Workstations
Data Storage/Drives
Storage Enclosures/Mounting Hardware
CD/DVD/Blue Ray Drives
Disk Duplicators
Media
Hard Drives
Desktop NW Attached Storage
Floppy Disk Drives
Flash Memory
Consumer SSD
Enterprise Storage
BU/DR Infrastructure
Drive Arrays
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Enterprise Hard Drives
Enterprise SSD
Interfaces Controllers
Optical Drives
Storage Networking
Rackmount NW Attached Storage
Tape Backup Drives
Tape Automation (Lib/Changers)
Point of Sale/Data Capture
Wireless Communication Devices
POS Systems
Connected Devices
Peripheral and Barcode Scanners
Thermal Printers
Servers & Server Management
Server Accessories
Linux/Unix Based Servers
KVM Consoles and Switches
CPUs/Fans
Network Print Servers
Application Servers
Apple Mac OS Servers
RISC Servers
Server Memory Upgrades
x86 Based Servers
Services (CDW Delivered)
Installations
Configurations
HCA/Hlth Purch Grp (HPG) CDW
OnSite Services
Central Services — Repairs
Managed Services
Mobility Services
Field Services
Remote Services
Software Asset Mgmt Services
Classroom Training
Workspace Management Tools
Notebook/Mobile Devices
Notebook Memory Upgrades
Mobile Workstation
Notebook Computers
Apple Notebooks
Tablets
NetComm Products
Network Bridges
Modular Switches
Communications Boards
Network Management Hardware
Modems
Network Switches Managed
Network Test Equip/Analyzer
Network Optics
Network Hubs
NIC Network Interface Adapters
Network Routers
Network Device Memory
Network Switches Unmanaged
Network Security
Wireless LAN Networking
Physical Security
Carts and Furniture
Furniture
Medical Carts
Printing & Document Scanning
3-D Prototype Printers
Copy Machines
Document Scanners
Dot Matrix Printers
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
FAX Machines
Single Function
Printer Accessories
Multifunction
Plotters
Printer Memory Upgrades
Printer Supplies
Services (Partnered Delivered)
Partner -Delivered Managed Services
Cloud Partner Services
OnSite Services-3rd Party
Installations 3rd Party
Managed Print Services
IT Pro Training — 3rd Party
Systems Management — 3rd Party
Warranties — Product Protection
Client Configure -to -Order
Client Configure -to -Order
Software
Aggregation Services Software
Security Software
Application Suites
Desktop Applications
BU/DR Software
Cloning Software
CAD/CAM Software
Cisco One Software
Database Software
Digital Signage Software
Design and Graphics
Audio/Video Production
Flow/Org Chart Software
Cloud Collaboration Software
Mobile Device Enablement SW
Integrated Product Suites
Infrastructure as a Service
Al Software
Voice Recognition
Legal Software
Mainframe Software
Unified Communication
Network Management Software
Network Connectivity/Emulation
Data Capture Software
Operating Systems
Programming Software
CRM Software
Portal Software
Reference Software
Business Analytics
Document Management Software
Entertainment/Education Soft
Financial Software
Communication/Internet Soft
Storage/SAN Management Software
Utility Software
Software Documentation & Media
Telephony Software
Technical Support
Virtualization Software
Web Software
Physical Software
Collaboration Hardware
Voice Hardware — Phones
Collaboration Hardware — Video Hardware
Collaboration Hardware — Voice Hardware — Headsets
Collaboration Hardware — Voice Hardware Infrastructure
Video & Audio
Automation & Control Systems
Cameras
Medical Displays
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Drones and Virtual Reality
Interactive Whiteboards
Consumer Television
Mounts & Stands
Professional Audio
Media Player
Projectors & Document Cameras
Commercial Television
Digital Signage Displays
Graphics Cards
Video Production
Screen Protection/Filters
Computer Displays
Interactive Flat Panel Display
Cables
Miscellaneous Cables
Audio/Video Cables
Network Cables
SCSI/IDE/floppy cables
Telephone/Modem Cables
Network Cable Accessories
Parallel and Serial Cables
USB/FanWire Connectivity
Books/DVD Movies
Books
Table 15A: Category 1 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional
comments in the text box provided, as necessary.
Line
Item
Category or Type
Offered *
Comments
74
Computer hardware, including desktops, laptops,
r Yes
CDWG's response includes computer hardware,
tablets, and related devices;
C' No
including desktops, laptops, tablets, and related
devices.
75
Networking, server, and data storage equipment,
r. Yes
CDWG's response includes networking, server,
including servers, server appliances, racks and
No
and data storage equipment, including servers,
cabinets, data storage or data protection devices,
server appliances, racks and cabinets, data
and switching technology;
storage or data protection devices, and switching
technology.
76
Peripherals, accessories, components, and
C Yes
CDWG's response includes peripherals,
options, including printers, scanners, monitors,
r' No
accessories, components, and options, including
audio visual, digital signage, virtual reality, Esports
printers, scanners, monitors, audio visual, digital
equipment, unified communication hardware,
signage, virtual reality, Esports equipment, unified
mobility hardware, cabling, modems, routers,
communication hardware, mobility hardware,
switches, power management, and supplies;
cabling, modems, routers, switches, power
management, and supplies.
77
Software related to the purchase of the equipment
r. Yes
CDWG's response includes software related to the
described in Lines 74-76 above;
r- No
purchase of the equipment described in Lines 74-
76.
78
Configuration, software implementation, hardware
r Yes
CDWG's response includes configuration, software
installation, support, assessment, training, and
r No
implementation, hardware installation, support,
asset lifecycle services related to the purchase of
assessment, training, and asset lifecycle services
the equipment or software described in Lines 74-
related to the purchase of the equipment or
77 above; and
software described in Lines 74-77.
79
Security, cloud, network, data, IT asset lifecycle
r Yes
CDWG's response includes security, cloud,
services, and solutions described in Categories 2
No
network, data, IT asset lifecycle services, and
and 3.
Isolutions described in Categories 2 and 3.
Table 1513: Category 1 - Industry Specific Questions
Table 1513: Industry Specific Questions relate to products and services offered in Category 1 (see Table 15A).
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
80 Describe your capability to report CDWG is dedicated to working with our technology partners to promote their
Sourcewell member purchases of products environmentally certified products and assist Sourcewell Members in purchasing them
with environmentally preferred attributes to solve outcomes around their ESG goals and priorities. We also provide the ability
(e.g., eco-labeled, rated, or certified). to track industry -recognized data to allow Sourcewell Members to better understand
their environmental footprint.
81
Identify any reseller certification(s) (or
similar third -party validation of technical
expertise) that your organization has
attained, if any.
Sourcewell Members can receive from CDWG, upon request and by mutual
agreement, both EPEAT reporting, which is the leading global ecolabel for the IT
sector, and Energy Star, a government -backed energy efficiency measure. For these
reports we can provide quarterly, calendar year, or fiscal year reporting, depending on
Sourcewell Members' needs. We can typically offer a number of customized reporting
options as well, including summary by category, to meet specific Sourcewell Member
needs.
Included below is an overview of some of our key partner distinctions
e (Diamond Elite partner):
Apple's Largest Corporate Channel Partner in the U.S.
Apple's only reseller with the designation "Premium Corporate Reseller"
CDW-dedicated Apple System Engineers
19 Apple-badged employees supporting CDW
13 CDW-badged Apple resources onsite
Apple -certified Mobility Solution Architects
We are an Authorized Apple Corporate Reseller for Mac, iPad, Unlocked iPhone,
Apple Watch, AppleCare, VPP credit, and Apple accessories (including Beats for
specific use case). We provide overnight delivery of stocked products, extensive third -
party hardware, and software licensing options, as well as the Apple Professional
Services portfolio.
Please note, Apple policy states that they are to be the sole reseller for their
products with K-12 customers, including both private and public schools. If this policy
is repealed, CDWG is equipped and ready to serve Sourcewell Members.
Cisco (Gold Certified Partner): We are Cisco's largest U.S. Direct Reseller and
largest National Direct Integrator Partner, having attained the broadest range of
expertise across multiple technologies.
CDW has achieved the newest of Cisco's Master Specializations in networking,
making CDW the first Cisco channel partner in the Americas to hold all five Master
Specializations that Cisco offers. The other Cisco Master Specializations are security,
collaboration, data center and hybrid cloud, and cloud and managed services. Master
Specializations are Cisco's highest and most exclusive level of partner certification.
CDW was recognized as the 2022 Americas Partner of the Year by Cisco and as
2022 Cisco Software Partner of the Year.
CDW has more than 1,300 Cisco -certified presales engineers, technical specialists,
solution architects, and professional services engineers who are available to provide
expert guidance and support. Certifications include:
717 Cisco Certified Sales Experts
63 Cisco Certified Internetwork Experts
215 Cisco Certified Network/Design/Voice Professionals
322 Cisco Certified Network/Design Associates
In addition, CDW is one of the only resellers in the world actively participating in and
working with Cisco in the Cisco Early Field Trial (EFT) program. This program allows
our top engineers to receive and test the latest code prior to the general release of
the product. It also lets CDW shape the products prior to shipping the first release
level. Generally, Cisco only invites two partners to each EFT opportunity, and typical
EFT participation is three or four EFTs. CDW historically participates in more than 20
EFTs a year across Data Center, Engineering, Collaboration, and Security.
In Canada, CDW recently received Cisco Full Stack Observability and Hybrid Cloud
Computing Solution Specializations. These partner -led designations recognize CDW
Canada's ability to provide sophisticated, value-added Cisco solutions through in-depth
sales capabilities, technology skills, and service offerings.
Dell (EMC Titanium Black Partner): CDW is Dell's #1 Partner Worldwide, and
provides the following resources:
Dell -certified technology architects
Dell -certified cloud architects and Dell EMC-certified data scientists
Dell -certified implementation engineers
HP Enterprise (Platinum Business Partner): CDW is an HP Enterprise (HPE) Platinum
Partner and was named the North American Solution Provider of the Year 2023
(CDW Canada and CDW U.S.).
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
HP Inc. (Platinum Business Partner): CDW is an HP Inc. (HPI) Platinum Business
Partner and HPI's #1 partner worldwide. Recent awards include:
Lenovo (Largest Global Partner): CDW is Lenovo's largest Global Direct Response
Channel Partner.
Microsoft (Gold Certified Partner): CDW is a Microsoft Gold Certified Partner and a
highly ranked Licensing Solution Provider (LSP) and Enterprise Software Advisor
(ESA). CDW is also a Microsoft Software Asset Management (SAM) Partner and an
Authorized Direct Reseller (ADR) for Open Value licensing programs in all 50 states
and Canada. We are the worldwide leader in Microsoft Enterprise Agreements as well
as Server and Cloud Enrollments.
CDW is also an Azure Expert MSP for Microsoft Azure.
CDW Cloud Products: CDW currently partners with more than 150 cloud provider
partners working in tandem to provide our customers with best -of -breed SaaS, IaaS,
and PaaS solutions. A small sampling of our offerings is provided below.
AWS: CDW has achieved multiple certifications for AWS and is one of a
handful of Advanced Consulting Partners. CDW has earned the AWS Migration
Competency, an elite -level designation held by fewer than 50 companies in North
America. CDW coworkers have earned more than 200 AWS certifications including
the new AWS Database and Data Analytics Specialty Certifications. CDW has also
earned the AWS Storage Competency, confirming our deep storage acumen and our
extensive AWS storage partner portfolio (for example, NetApp, Veeam, Druva, and
many others).
Google: CDW's comprehensive next -generation Managed Services for Google
Cloud Platform (GCP) includes three of the world's 20 Google Cloud Fellows on staff.
CDW has also successfully completed the requirements to participate in the Google
Cloud MSP Initiative.
Microsoft Azure: As a Microsoft Azure Expert Managed Service Provider, CDW
has a record of delivering results to customers in finance, healthcare, manufacturing,
small business, government, and education. We also provide full -stack solutions
expertise, integrating hardware, software, cloud and services considerations into every
Azure discussion. Customers benefit from holistic technology guidance while eliminating
the need to coordinate with multiple IT vendors and service providers to design,
procure, implement and manage complete Azure solutions.
CDW employs a dedicated vendor accreditations coordinator who takes responsibility
for monitoring coworkers' technical and vendor sales certifications in line with our
manufacturer partner accreditations. The vendor accreditations coordinator is part of
our Vendor Alliances department, which comprises vendor managers for all major
hardware manufacturers. We have the highest -level reseller partnerships (Platinum or
Gold) with these vendors, which are usually contingent on CDW maintaining minimum
numbers of accredited resources at all levels from sales, pre -sales, field and systems
engineer, to architect.
Each of the partner vendors has designated an account manager and systems
engineer to CDW, who communicates product developments to our vendor managers,
as well as the associated technical training courses available. Some vendors also
have partner education managers specializing in training and certification guidance for
CDW. The vendor managers then work with the vendor accreditations coordinator to
identify the staff impacted by the development and make bookings for training and
exams.
The vendor accreditations coordinator uses a range of vendor and internal tools to
manage technical certifications on an ongoing basis. Vendors' learning management
tools give the vendor accreditations coordinator visibility of the following:
Summaries and detailed breakdowns of CDW's compliance status against its
overall vendor certification (Platinum, Gold, etc.) and any technology specialist
certifications
Gap analysis charts for training requirements to be quickly identified
Information to assist creation of vendor learning plans, which feed into CDW's
standard Personal Development Plans
Records of individuals' certifications, training, exams, and expiry dates of these
for tracking by the vendor accreditations coordinator
The vendor accreditations coordinator also uses vendor reports and internal tracking
sheets to monitor certifications. These provide gap analysis and qualification road
mapping showing individual certification status in various vendor technologies.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
82 Describe your maintenance solutions for CDWG takes a pre and post sales consultative approach toward software assets that
software products, such as maintenance can assist Sourcewell Members through every stage of their lifecycle. It begins with
agreements, software upgrades, continuous our capabilities of assessing current software environments and assisting in the design
updates, patches, and fixes. and deployment of a software solution within environments.
83
We can integrate and share licensing data with most industry recognized software
asset management platforms to support Sourcewell Members' needs.
Once deployed, CDWG can also support maintenance through effective software
licensing management and assist with:
Performing health checks
Maintaining the right license position so you are neither over- or under -licensed
Establishing consolidated billing
Providing ongoing software recommendations
Ensuring accurate IT planning and budgeting
Maximizing value derived from licensing agreements
Applying compliance checkpoints
Staying on top of licensing expiration and renewal
As part of our contract management roadmap process, our CDWG software team
conducts regular business reviews and contract deep dives to help manage licenses
over the course of the contract. Our contract management roadmap also helps keep
customers aware of important renewal dates.
Describe your website and the ease -of -use CDWG has a dedicated purchasing page for Sourcewell, currently providing
for customers, including order placement, Sourcewell Members direct access to account information, product offerings, and
payment, order tracking, etc. contract pricing on technology products and services: www.cdwg.com/sourcewell
In recent years, CDW has continued to evolve our operations with an eye to
improving the customer experience, extending to our online customer portal. Sourcewell
Members benefit from the evolution of this portal, Rubi, which provides greater
tools and options to plan, buy, and manage the technology solutions they need.
From one central portal, now accessible from the Rubi Mobile App for additional
flexibility, Sourcewell Members can purchase products quickly and easily, selecting
shipping, billing, and payment options as they go through the checkout process.
From the shopping cart page a user can:
Add more items to the cart
Adjust quantities
Save the cart for future purchase
Save the cart as a bundle that can be repurchased
Email the cart to a colleague
Create a standard quote
Estimate shipping costs with the Shipping Calculator before checking out
Check out using the standard checkout feature
Rubi also gives Sourcewell Members flexibility in terms of how they view technology
for purchase. Sourcewell Members can choose to view and purchase from CDW's
entire online catalog of products, or efficiently create customized catalogs containing
specific products.
Sourcewell Members can also configure their homepage within the portal based on
their needs to make tasks more easily accessible including managing subscriptions
and quotes, streamlining repeat purchases, and approving orders.
Sourcewell Members, through the Security Settings feature in Rubi, can grant user
access to features including access to products, views of their orders or multiple
accounts, and roles as a purchaser or approver. Sourcewell Members can also grant
administrative rights to set up and maintain advanced website features including the
Purchase Authorization System, Custom Catalogs, Asset Management, and Security
Settings.
Rubi provides key insights, which help reduce guesswork and uncover opportunities for
Sourcewell Members to accurately plan their technology implementations. This includes
factors such as estimated time of arrival/inventory/supply chain insights to support
implementation, order tracking and status, and current CDW Research Hub information
around a variety of IT topics including cloud, data analytics, data center, digital
workspace, hardware, networking, security, services, and software.
Once an order is placed, an Order Status feature in Rubi provides Sourcewell
Members complete order status information with time saving links, including the ability
View all recent orders (from the past month to as far back as three years)
Search for a specific order by purchase order (PO) number, order number,
purchaser, or purchase date
View order and invoice details
Filter orders according to any of the following statuses:
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Cancelled
All Items Shipped
Some Items shipped
Not Yet Shipped
Backordered Item(s)
Processing orders
View individual shipment details and tracking information
Add mobile number to get delivery SMS text message notifications
Print a copy of a packing list or original invoice
Repurchase a past order
Download a report to excel with all open orders
Initiate a product return
After purchase, Sourcewell Members can use the Asset Hub of the Rubi portal to
manage purchases. Features of the Asset Hub include:
An asset overview page that shows a view of hardware and software assets
purchased through CDW-G, including the total counts of products, asset age, and
spend across asset type, category, and brand.
A hardware overview page, where Sourcewell Members can view and filter
across your hardware assets based on type, brand, asset age, and more, and can
click on each line item to see more details.
A hardware detail page, where Sourcewell Members will see information such
as the quantity owned of a specific asset, technical specifications, availability, and
prior orders and can also re -purchase quickly by using the "Buy Again" button.
A software overview page, where Sourcewell Members will see software assets
broken out across brands, can view total counts of software products and associated
licenses and seats, and can quickly view upcoming renewals. Sourcewell Members
can also see a list of software assets and can filter on those assets or click to view
more details.
A software detail page, where Sourcewell Members can view license counts,
product attributes, associated licenses for that asset based on order history, and
renewal dates for renewable software assets. Additionally from this page, Sourcewell
Members can request a quote for a software renewal.
A subscriptions page where Sourcewell Members can manage their software
subscription assets, including renewal and adding/removing seats.
The Rubi portal also allows Sourcewell Members to access consolidated information
for two or more related accounts online (for example, headquarters and departments).
Upon request, account managers assist in enabling your administrators to view, place,
and track orders across the organization without having to log on to multiple accounts
and create quotes for multiple accounts. This helps centralize the purchasing process
while letting administrators place and track orders by address and location.
This capability allows access to the following types of information for accounts linked
Order status
Quote activity
Purchase history
Financial reporting
Purchase approval system
CDW-G offers e-procurement integrations to the major providers in the industry, and
the capabilities that are available via Rubi are also available via a punch -out catalc
Table 16A: Category 2 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional
comments in the text box provided, as necessary.
Line I Category or Type Offered * Comments
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
84
Cybersecurity services, such as cyber risk
C: Yes
With nearly 20 years of experience delivering leading
assessments, program strategy and
r No
information security solutions, we help organizations
operations, zero trust, skills and training,
reduce the complexities involved in making technology
penetration testing, threat and vulnerability
decisions in a fast -paced industry. CDW takes a
management, content security, network
comprehensive approach to security and risk
visibility and endpoint detection, log
management. We offer world -class technology solutions,
aggregation and correlation, disaster
expert implementation and advisory services,
response and recovery, and managed
comprehensive managed services, and proven
cybersecurity;
methodologies backed by customized testing. We help
to advance customer security programs and optimize
overall IT risk management strategy so customers can
protect data, intellectual property, and reputation. CDW
cybersecurity solutions and services fall into six
buckets: infrastructure, intelligence and analytics, identity
and access management, data and application, threat
and vulnerability management, and program strategy
and operations.
85 E
ysical security services, such as siteYes
sessment, upgrade planning and execution f No
sign, installation, integration, access control,
Infrastructure. Strengthen the first line of defense
against sophisticated threats. Our solutions and
services help customers gain extensive visibility into
network traffic based on applications, users, and
content; remove malicious traffic while maintaining the
delivery of legitimate business flows; and securely
manage IoT devices.
Intelligence and Analytics. Arm staff with the tactical,
operational, and strategic insights needed to
understand how an organization is being targeted and
invest wisely in the right set of countermeasures. Our
comprehensive professional and managed services and
continuous monitoring solutions help customers
streamline security operations with automation. We help
customers respond to, remediate, anticipate, and
prevent threats to business.
Identity and Access Management (IAM). Securely
connect users to distributed services and deliver
accountability and transparency of access to the
business. Our IAM solutions and services promote
capabilities spanning internal and cloud -based services,
enhancing user experience while ensuring only the right
people have access to the right assets, at the right
time, and for the right reasons.
Data and Application. Protect information assets
against mistakes that lead to data leaks and intentional
misuse by insiders, as well as external attacks on
information infrastructure. We help you protect data no
matter where it is stored, used, or transmitted through
the development of a data -centric security program.
Threat and Vulnerability Management. Evaluate the
overall state of security with an objective view of an
organization's policies, controls, and processes. We
facilitate the development of an effective threat and
vulnerability management program, building upon
existing security practices to help you continuously find,
prioritize, and remediate vulnerabilities. Our expert
professional services and world -class solutions help to
determine whether data has been compromised and
help create new approaches to limiting dwell time and
remediating intrusions.
Program Strategy and Outcome. Manage an
organization's digital risk and compliance profile. We
offer a full range of solutions and services to help
evaluate programs against established cybersecurity
frameworks, keep up with evolving data protection and
privacy regulations, augment staff, set policy, and
develop and execute a cohesive strategy for extending
security throughout the supply chain.
CDW Physical Security Services solutions fall under
four categories: video surveillance, access control,
environmental sensors, and professional services.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
video management, and managed physical
security services;
Video Surveillance. Video surveillance has long been
key component of physical security. The advent of
inexpensive, network -enabled cameras has made it
easier for organizations to increase their video
surveillance footprint. Whether limited to critical areas
or deployed throughout an enterprise, cameras
historically collected video footage that was only used
for forensic purposes — something went wrong, and
video footage enabled security teams to later
determine what happened. Now, IP-enabled video
cameras enhanced with analytics and artificial
intelligence (AI) can automatically detect and alert on
incidents in real-time and be used for operational use
cases in addition to security. CDW helps design and
implement solutions to modernize video surveillance to
get more value from video with services that include:
Envisioning Workshops, Site Survey and Systems
Design, Camera Deployment, Video Management
System (VMS) Implementation, Software and Analytics
Integration, Managed Services, and Day 2 Support
Services
Access Control. Modern access control systems —
characterized as increasingly digital and IP-connected —
allow customers to secure the points of entry to their
facilities with IP-enabled controllers and modern
credentials including keycards, mobile apps, and
biometrics. With new options to manage physical
security either on premises or from the cloud, these
systems can be closely integrated with video
surveillance for improved situational awareness and
forensics search. CDW helps customers take
advantage of new access control technologies, whether
outfitting a new facility or modernizing and retrofitting
an existing building, making it easier than ever to
protect people, property, and premises with services
including:
Envisioning Workshops, Site Survey and Design,
Door Controller Installation, Access Control System
Implantation, and Day 2 Support Services
Environmental Sensors. The proliferation of Internet of
Things (IoT) devices in recent years has resulted in
making it possible to easily deploy and utilize sensor -
based solutions that monitor atmospheric conditions,
detect audio signatures, and use advanced imaging
devices (thermal, LIDAR, 3D, etc.). Whether customers
need to monitor facilities for airborne chemicals or
detect water leaks, rising temperatures, or audio
signatures — it is easy to integrate relatively
inexpensive IP-enabled sensors into a building's
existing physical security system. This greatly improves
situational awareness and streamlines incident
monitoring and notification processes. CDW helps
extend physical security systems to include
environmental sensors, enhancing the safety and
security of your operations with services that include:
Envisioning Workshops, Site Survey and Design,
Door Controller Installation, Access Control System
Implantation, and Day 2 Support Services
Professional Services. As organizations face limited
time, budgets, and talent to tackle the ever-growing list
of challenges running their day-to-day operations, IT
leaders need a way to handle priority projects without
overtaxing internal staff. CDW Ad Hoc Support
Services help meet the demands of organizations in
unique ways. We provide skilled staff to augment IT
teams with expertise in a wide range of technologies,
offering an objective view of IT that helps ensure the
right solution to the problems — not just the one that
is convenient — through ad hoc support services that
include:
Small Installation Projects, Scheduled
Maintenance, and Unscheduled and/or Break/Fix
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Engineering and Consulting Services
86 Cloud, such as Infrastructure as a Service r Yes
(laaS), Platform as a Service (PaaS), f No
Software as a Service (SaaS), and strategy,
design, migration, deployment, and managed
cloud solutions;
87
Network, such as maintenance and
monitoring, edge computing, SD -WAN and
LAN, and data center networking;
Looking at CDW cloud by the numbers, Sourcewell
Members working with us benefit from:
2 of 50 global Google Cloud Fellows
250+ cloud engineers
5,000+ industry certifications
100+ industry awards
1,200+ cloud partners
The cloud offers convenience, flexibility, and agility. The
complexities of cloud can lead to increased cost,
decreased visibility, and vendor lock -in. With industry -
leading hybrid and multicloud architects, CDW's cloud
team empowers Sourcewell Members to adopt cloud -
native best practices that help cut costs and innovate
faster.
CDW helps customers achieve cloud goals following a
four -step process of assess, design, orchestrate, and
manage.
1. Assess. Dedicated Sourcewell Member account
teams engage cloud engineers assess current IT
environments, identify and prioritize goals, and explore
possible vendor solutions to fit business needs.
2. Design. We customize a strategy that ensures
cloud solutions continually evolve with the business. We
also provide risk management methods to secure data,
ensure business continuity, and put disaster recovery
plans in place.
3. Orchestrate. We follow detailed implementation
procedures for proper cloud migrations, including
physical server migration, virtual server migration,
database migration, physical -to -virtual server migration,
server consolidation and enterprise applications.
4. Manage. We help reduce IT burdens on in-house
teams and ensure business continuity by managing
cloud solutions on high -performing data center
ecosystems. We also enable accessible and on -
demand provisioning and de -provisioning, reporting, and
billing for cloud usage.
r Yes Organizations have long turned to CDW to implement
r No the best networking solutions, and the value of
partnering with our team extends well beyond simplified
procurement and savings.
The CDW Networking Practice assists customers at
every stage of the journey through assessments and
roadmap guidance, as well as vendor -focused
workshops and jump-start services for the following
areas:
Enterprise and data center networking
Software -defined WAN (SD -WAN)
Wireless networking and Wi-Fi 6
Network access control (NAC), segmentation and
secure campus solutions
With more than 120,000 customer networking solutions
completed in a 12-month period, CDW networking
solution architects combine with almost 500 solution
architects to support our sellers and their customers to:
Design. Our team of technology experts works
with customers to plan an end -to -end solution that fits
often unique needs and optimizes business impact.
Orchestrate. Comprehensive services help our
customers build and deploy customized infrastructure
that follows networking best practices.
Manage. Through a tiered support structure, our
team can monitor and manage network complexities to
ensure operational efficiency and security.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
88
Data, such as data modernization, data
C: Yes
We provide Sourcewell Members the strategy,
backup, data and document processing and
r No
architecture, and migration paths required for everything
storage, and assessment, validation,
from complex database/data warehouse designs, data
production, and management of Al and
exploration and visualization, and data governance, to
machine learning solutions; and
advanced analytics and machine learning — whether
starting with introductory concepts or building and
deploying production models.
CDWG works with Sourcewell Members to define
and implement an effective data strategy, modernizing
data platforms, and implementing DataOps best
practices for scalability and agility. We help customers
create new data pipelines that can be leveraged for
organizational insights, analytics, and visualization. Our
experts prove Artificial Intelligence/Machine Learning
(AI/ML) business value through minimum viable model
(MVM) creation and implement online-ML pipelines for
production deployments. Our data architects and ML
experts provide rapid, innovative outcomes across data
operations; data warehouse modernization; data
pipelines; visualization and insights; AI/ML; big data;
and contact center Al.
89
Related solutions, such as endpoint security
r Yes
CDW's Security Practice has the depth and breadth to
products, network security technologies,
r- No
support Sourcewell Members on their entire
identity and access management
cybersecurity journey.
technologies, security analytics, data security
Security focus areas include:
products, IP video monitoring systems,
Program Strategy and Operations, which offers
intelligent controllers, mission control systems,
strategy workshops and program initiation; technology
electronic locks, network infrastructure, and
bakeoffs and proofs of concept; zero trust
server room technology.
assessments; and internal audit and IT audit services.
Cyber Resilience and Compliance, which includes
privacy compliance (GDPR, CCPA); privacy maturity
assessments; framework maturity assessments; full -
scope PCI DSS services; HIPAA security, privacy, and
risk; third -party risk management; and Cybersecurity
Maturity Model Certification (CMMC) assessments.
Identity and Access Management (IAM), which
includes rapid assessments and strategy; IAM
implementation; user rights and access reviews;
solution selection and bakeoff; SIEM deployment and
configuration; managed IAM support; and white -glove
managed identity.
Cloud and Application Security, which includes
secure access service edge; cloud native controls;
cloud security posture management; cloud workload
protection; cloud native application protection platforms;
cloud identity and entitlement management; and cloud
security architecture.
Secure Infrastructure offerings, which include
security architecture and design; physical security; next -
generation firewall; endpoint protection; email and web
security; intrusion detection and prevention; IoT device
assessment and strategy; and managed firewall.
Skills and Training, which includes cyber
workforce development; offensive and defensive security
courses; cloud security courses; programming and
development security operations courses; data science
and analytics; and solution training.
Threat and Vulnerability offerings, which include
penetration testing; blue/red team exercise; web app
testing; threat/vulnerability platforms; endpoint detection
and response; incident response; and managed
scanning.
Table 1613: Category 2 - Industry Specific Questions
Table 1613: Industry Specific Questions relate to products and services offered in Category 2 (see Table 16A).
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
(MI
Describe how you help organizations with
their zero -trust programs, if applicable.
CDW Security Services provide independent evaluations of your security posture and
help you fortify your weaknesses. CDW's certified experts design comprehensive
strategies and solutions for protection and response to all types of threats, both
internal, external, virtual, and physical.
CDWG, through Sourcewell's IT Managed Services and Staff Augmentation Solutions
071321•CDW contract, provides Sourcewell Members access to CDWG's breadth
and depth of security services and solutions.
Cybersecurity: Driven in part by guidance from both the Cybersecurity and
Infrastructure Security Agency (CISA) and the National Institute for Standards and
Technology (NIST), nearly 75 percent of security leaders are piloting, actively
researching, or implementing zero -trust technology (IDG 2021 Security Priorities Study).
CDW helps customers design and execute on multi -year zero -trust buildouts,
leveraging existing technology while creating roadmaps to the next generation of
solutions. From strategy to deployment and management, CDW offers customers a
single -vendor solution to achieving zero -trust goals. CDW helps customers mature their
cybersecurity program across five key domains — identity, device, application workload,
and data — with full stack product and service capabilities. We serve as a strategic
partner with technical, strategic, and executive advisors available to customers to help
develop and fulfill roadmaps to align with leading security industry frameworks like
those from CISA and NIST.
CDW's Security Practice has the depth and breadth to support the entire
cybersecurity journey, making security an enabler, not an obstacle. With a full range of
assessment, design, orchestration, and managed services, CDW helps customers
mature and scale a security program that drives to objectives without slowing
innovation.
Physical Security: As a comprehensive physical security integrator, CDWG's Physical
Security Solutions practice provides products, designing customized solutions and
orchestrating the setup and integration of these solutions tailored to your organization's
specific needs. Crafted with public sector customers in mind, this business -to -business
offering ensures organizations receive the highest quality security solutions and
services while benefiting from CDWG's extensive expertise in the field.
CDWG helps you mature and scale a physical security program that protects your
people, property, and premises. Whether you need the latest VMS or analytics tool,
expert advice on system integration, or a strategic partner, CDWG has the best
solution for your business.
Increasingly, the responsibility for upgrading, deploying, and managing physical security
and video surveillance is being handed over to IT. CDW helps deploy, integrate, and
manage physical security systems that improve safety and security — and find
opportunities to enhance business operations through advanced analytics.
Whether limited to critical areas or deployed throughout an enterprise, cameras
historically collected video footage that was only used for forensic purposes. Now, IP-
enabled video cameras enhanced with analytics and Al automatically detect and alert
on incidents in real time and are used for operational use cases in addition to
security. CDW helps design and implement solutions to modernize video surveillance
to get more value from video.
Modern access control systems — characterized as increasingly digital and IP-
connected — allow customers to secure points of entry to facilities with IP-enabled
controllers and modern credentials including keycards, mobile apps, and biometrics.
CDW helps customers take advantage of new access control technologies, whether
outfitting a new facility or modernizing and retrofitting an existing building, making it
easier than ever to protect people, property, and premises.
The proliferation of IoT devices in recent years has resulted in making it possible to
easily deploy and utilize sensor -based solutions that monitor atmospheric conditions,
detect audio signatures, and use advanced imaging devices (thermal, LIDAR, 3D).
CDW helps extend physical security systems to include environmental sensors,
enhancing the safety and security of operations.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
91 Describe how you deliver cybersecurity Cybersecurity solutions are delivered following CDW's proven methodology of Listen,
solutions in accordance with the National Advise, Design, Orchestrate, and Manage and include Health Checks, Workshops,
Institute of Standards and Technology Deployments, and As -Is Migrations. These solutions support our customers' needs to
(NIST) framework, if applicable. assess, build, migrate and/or consolidate next-gen firewalls, network access controls,
cloud security, and all content security solutions.
92
Please list any certifications or testing
results you or your partner(s) hold which
show security posture in your proposed
solutions, if applicable.
Our strategies and solutions follow the same goals of the NIST Cybersecurity
Framework, which provides guidance for reducing cybersecurity risks by helping
organizations to understand, assess, prioritize, and communicate about those risks and
the actions that will reduce them.
With thoughtful acquisitions of Focal Point and Sirius, CDW is now the largest
security integrator in North America and has been recognized with more than 150
vendor partnerships and more than 15 Partner of the Year Awards. A quick overview
of our security practice reveals:
Program Strategy and Operations
85+ risk, governance, and strategy experts
Cyber Resilience and Compliance
35+ cyber security and advisory consultants
Identity and Access Management
110+ advisors, engineers, and architects
Cloud and Application Security
10+ cloud security specialists
Secure Infrastructure
60+ physical, network, and IR engineers and architects
Skills and Training
20+ workforce specialists
Threat and Innovation
65+ cyber defense experts
CDW's security teams blend training and certifications from industry organizations,
vendors, and CDW proprietary methodologies. Sample certifications include:
Industry
CISSP
— Certified Information Systems Security Professional
CISA —
Certified Information Systems Auditor
CIPP —
Certified Information Privacy Professional
PCI QSA — PCI Qualified Security Assessor
CEH —
Certified Ethical Hacker
PMP —
Project Management Professional
CSM —
Certified Scrum Master
Cisco CCNPs and CCIEs
Splunk Certified Consultants and Enterprise Architects
AWS Cloud Security Architects
Microsoft Certified Systems Engineers
Palo Alto Certified Network Security Professionals
SailPoint Certified Engineers and Architects
Okta Certified Professionals, Administrators, and Architects
CyberArk Certified Delivery Engineers
CDW sponsors, supports, or aligns methodologies with the training and resources of
the following standard -setting bodies:
CSA — Cloud Security Alliance
CISA — Cybersecurity and Infrastructure Security Agency
iapp — International Association of Privacy Professionals
IDSA — Identity Defined Security Alliance
IIA — The Institute of Internal Auditors
ISACA — Information Systems Audit and Control Association
(ISC)2 — International System Security Certification Consortium
NACD — National Association of Corporate Directors
NIST — National Institute of Security Standards
PCISSC — PCI Security Standards Council
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
93
Describe how you deliver cloud solutions in
At CDW, we understand the complexities of cloud can lead to increased cost,
accordance with the NIST definition of
decreased visibility and vendor lock -in. With industry -leading hybrid and multicloud
cloud computing, if applicable.
architects, CDW's Hybrid Cloud and Multicloud team empowers organizations to adopt
cloud -native best practices. Whether hybrid or multi, private or public, we help
Sourcewell Members define and reach their cloud vision and goals. Our flexible
approach and extensive cloud solution options falls in line with the NIST definition of
cloud computing, which calls for "a model for enabling ubiquitous, convenient, on -
demand network access to a shared pool of configurable computing resources (e.g.,
networks, servers, storage, applications, and services) that can be rapidly provisioned
and released with minimal management effort or service provider interaction."
CDW's Hybrid Cloud and Multicloud practice provides multiple engagement models
and delivery mechanisms, allowing Sourcewell Members to select the solution(s) that
best suit their needs and digital priorities including:
Discovery: Identifies and documents your existing cloud and cloud -native
infrastructure and software delivery Iifecycle processes.
Assessment: Provides evaluations and remediation recommendations based on
environment discovery, to meet and exceed cloud -native industry best practices for
agile and secure workloads.
Design: Provides environment designs specific to your business requirements,
and a prescriptive path for getting there.
Adoption: Provides education and implementation of the hands-on tools,
platforms and processes needed for successfully adopting cloud -native patterns on
public cloud or private infrastructure.
Strategy: Analyze your application business requirements and provide concrete
recommendations for the improvements needed in process, culture, tools and/or people.
Proof of Concept: Assist in testing new cloud -native platforms, products and
processes, and vet their compatibility in your cloud environments.
Implementation: Once vetted, our engineers will implement the designed solution.
Custom Development: Additional, non-standard requirements or requests can be
proposed, tested, and implemented.
Support and Consistency: Ongoing review, support, and managed consistency
services to proactively deliver guidance and management recommendations specific to
your cloud environment.
94
Describe which deployment methods you
CDW's Hybrid Cloud and Multicloud team empowers Sourcewell Members to adopt
provide cloud -based services (e.g., private
cloud -native best practices. Whether hybrid or multi-, public or private, CDW helps
cloud, community cloud, public cloud, or
customers define and reach their cloud vision.
hybrid cloud), if applicable.
Table 17A: Category 3 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional
comments in the text box provided, as necessary.
Line Category or Type Offered ` Comments
Item
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
95 IT Asset Management Services, including r Yes
hardware and software asset management, r No
software as a service management, audit
management, maturity assessments,
sustainability solutions, and repair and
maintenance;
m
IT datacenter decommissioning, including
planning and valuation, data shredding, de -
racking, de -cabling, de -powering, and
packing; and,
r Yes
r No
Sourcewell Members working with CDWG have access to
all of their IT asset purchases through Rubi and the Rubi
by CDW mobile app — CDW's trusted digital advisor for
customers.
Rubi's Asset Hub displays technology assets in an easy -to -
understand manner and helps reduce the time and effort
to uncover emerging and urgent technology needs such as:
Visibility to all hardware and software purchased at
CDW reducing the time and effort of manually tracking or
waiting for a report from CDW.
Software expiration dates are based on the invoice
date and the duration of the license or subscription. Other
factors such as activation date may also play into the
expiration.
Quick -glance summaries to identify technology that
need immediate attention including software renewals,
hardware age, and a consolidated snapshot of the entire
product portfolio.
Proactive renewal notifications before technology,
licenses, or subscriptions expire.
Filters to easily pinpoint asset groups or products
by category, brand, age, and even estimated renewal
dates.
Quick search for individual assets by serial number
and CDW-applied asset tags.
CDWG also offers a variety of IT Asset Management
(ITAM) solutions including:
Project -Based Engagement: These engagements
provide visibility into your license position for a specific
publisher or set of publishers. Assessing real data, rather
than relying on estimates, shows your decision -makers
where the organization stands and builds a business case
for implementing ITAM.
Maturity Assessment: Maturity assessments are
designed to review your IT Asset Management policies,
procedures, and tools, and provide you with a detailed
outline of potential areas of risk for your business.
Ongoing ITAM Solutions: If you want to ensure
consistent visibility into your IT assets, CDW can work
with you to provide long-term guidance and customized
ITAM support services to drive improvement throughout
your ITAM journey.
Technology Solutions: Our partnerships with industry -
leading vendors — Including Certero, Flexera, ServiceNow,
Snow, and Zylo — enable us to match Sourcewell
Members with the technology solution that best fits their
ITAM goals and environment. These solutions in turn
deliver accurate inventory data using standardized
platforms to empower better decision -making.
Datacenter migrations and shutdowns are not a one -size -
fits -all solution, as each customer and data center project
have unique business requirements and processes. These
business objectives drive the assessment, planning, and
execution phases of CDW's Data Center Migration
Services, helping to ensure effectiveness and minimize
impact to business operations. Our Data Center team
leverages experience and expertise to provide an overall
solution designed to move or decommission workloads
efficiently.
Offered as part of CDW Lifecycle Refresh Services,
specific datacenter decommissioning services address
planning and valuation, data shredding and wiping, de -
racking, de -cabling, and de -powering and include:
Removal and safe disposal of retired assets
Field technicians for proper de -install
Packing and palletization assistance
Secure transport and chain of custody
Audit of assets with detailed reporting
Certified Data Erasure/Destruction services (NIST
800-88 Standard)
Electronics recycling
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
97
IT Asset Disposal and Retirement Services,
r Yes
How We Work with our ITAD Partners
including secure data destruction,
r No
serialization, asset value recovery, recycling,
CDW ITAD Services help customers manage end -of -
remarketing, refurbishing, onsite collection,
product-Iifecycles and safely, securely, and cost-effectively
and ESG reporting.
dispose of old equipment. ITAD includes device wiping,
removal, evaluation, and recycling. Proper ITAD involves
completely wiping devices of sensitive data and
environmentally responsible recycling and disposal of e-
waste. ITAD helps shield customers from the inherent
financial, legal, and environmental risks associated with IT
equipment retirement and disposal. Working with their
segment -specific, dedicated account teams, customers
simply submit a request, and we initiate and oversee
equipment removal, audit, test, and wipe for all devices.
On completion, customers receive a complete, detailed
report that includes a buyback rebate on your CDWG
account for any devices of value.
CDW ITAD Services accepts servers, networking
equipment, storage devices, laptops, desktops, displays,
printers, Chromebooks, smartphones, and tablets.
A Full Lifecycle Refresh Solution
CDW Lifecycle Refresh Services eliminate the risk in
disposing of old IT equipment.
Our ITAD Services include:
Removal and safe disposal of retired assets
Field technicians for proper de -install
Packing and palletization assistance
Secure transport and chain of custody
Audit of assets with detailed reporting
Certified Data Erasure/Destruction services (NIST
800-88 Standard)
Electronics recycling
Table 1713: Category 3 - Industry Specific Questions
Table 1713: Industry Specific Questions relate to products and services offered in Category 3 (see Table 17A).
Line
Item
Question
Response
98
Please list any certifications your company
International Organization for Standardization (ISO) certified since 2001, CDW has a
or your delivery partner(s) hold which are
mature, well-defined Quality Management Systems that include continued compliance to
relevant to IT Asset Lifecycle Services,
the following relevant ISO Standards:
such as R2v3, e-Stewards, NAID AAA, ISO
9001, ISO 14001, ISO 45001, and ITAM
ISO 9001 — Quality Management System: Sales, configuration, and support of
Forum.
computer and related technology within both of CDW's Configuration Centers.
ISO 14001 — Environmental Management System: The environmental activities
related to product/service management, inventory control, shipping, returns
management, and receiving for computers and related technologies, excluding the
office, cafeterias, and the lessee area.
In addition, our delivery partners also hold NAID AAA, e-Stewards, and i-SIGMA
certifications.
99
Please indicate the standards to which
As part of compliance with government and industry requirements, CDWG adheres to
hard drives are wiped, such as the
various standards which includes NIST Special Publication 800-88 (NIST SP 800-88),
Department of Defense or NIST standard
Guidelines for Media Sanitization.
800-88.
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
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incorporated into the contract text.
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Ensure your submission document(s) conforms to the following:
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• Financial Strength and Stability - CDW_Financial Strength and Stability.pdf - Sunday December 17, 2023 10:38:44
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+ WMBE/MBE/SBE or Related Certificates (optional)
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Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
Addenda, Terms and Conditions
PROPOSER AFFIDAVIT AND ASSURANCE OF COMPLIANCE
I certify that I am the authorized representative of the Proposer submitting the foregoing Proposal with the legal authority to bind the
Proposer to this Affidavit and Assurance of Compliance:
1. The Proposer is submitting this Proposal under its full and complete legal name, and the Proposer legally exists in good standing in
the jurisdiction of its residence.
2. The Proposer warrants that the information provided in this Proposal is true, correct, and reliable for purposes of evaluation for
contract award.
The Proposer, including any person assisting with the creation of this Proposal, has arrived at this Proposal independently and the
Proposal has been created without colluding with any other person, company, or parties that have or will submit a proposal under
this solicitation; and the Proposal has in all respects been created fairly without any fraud or dishonesty. The Proposer has not
directly or indirectly entered into any agreement or arrangement with any person or business in an effort to influence any part of
this solicitation or operations of a resulting contract; and the Proposer has not taken any action in restraint of free trade or
competitiveness in connection with this solicitation. Additionally, if Proposer has worked with a consultant on the Proposal, the
consultant (an individual or a company) has not assisted any other entity that has submitted or will submit a proposal for this
solicitation.
4. To the best of its knowledge and belief, and except as otherwise disclosed in the Proposal, there are no relevant facts or
circumstances which could give rise to an organizational conflict of interest. An organizational conflict of interest exists when a
vendor has an unfair competitive advantage or the vendor's objectivity in performing the contract is, or might be, impaired.
5. The contents of the Proposal have not been communicated by the Proposer or its employees or agents to any person not an
employee or legally authorized agent of the Proposer and will not be communicated to any such persons prior to Due Date of this
solicitation.
6. If awarded a contract, the Proposer will provide to Sourcewell Participating Entities the equipment, products, and services in
accordance with the terms, conditions, and scope of a resulting contract.
7. The Proposer possesses, or will possess before delivering any equipment, products, or services, all applicable licenses or
certifications necessary to deliver such equipment, products, or services under any resulting contract.
8. The Proposer agrees to deliver equipment, products, and services through valid contracts, purchase orders, or means that are
acceptable to Sourcewell Members. Unless otherwise agreed to, the Proposer must provide only new and first -quality products and
related services to Sourcewell Members under an awarded Contract.
9. The Proposer will comply with all applicable provisions of federal, state, and local laws, regulations, rules, and orders.
10. The Proposer understands that Sourcewell will reject RFP proposals that are marked "confidential" (or "nonpublic," etc.), either
substantially or in their entirety. Under Minnesota Statutes Section 13.591, subdivision 4, all proposals are considered nonpublic
data until the evaluation is complete and a Contract is awarded. At that point, proposals become public data. Minnesota Statutes
Section 13.37 permits only certain narrowly defined data to be considered a "trade secret," and thus nonpublic data under
Minnesota's Data Practices Act.
11. Proposer its employees, agents, and subcontractors are not:
1. Included on the "Specially Designated Nationals and Blocked Persons" list maintained by the Office of Foreign Assets Control
of the United States Department of the Treasury found at: https://www.treasury.aov/ofac/downloads/sdnlist.pdf-1
2. Included on the government -wide exclusions lists in the United States System for Award Management found at:
https://sam.aov/SAM/; or
3. Presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated
Bid Number: RFP 121923 Vendor Name: CDW Government LLC
DocuSign Envelope ID: 6E5E583C-AE8C-4945-A183-9F3A4F2397EC
by the State of Minnesota; the United States federal government or the Canadian government, as applicable; or any
Participating Entity. Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal offense
related to the subject matter of this solicitation.
r By checking this box I acknowledge that I am bound by the terms of the Proposer's Affidavit, have the legal authority to submit this
Proposal on behalf of the Proposer, and that this electronic acknowledgment has the same legal effect, validity, and enforceability as if I
had hand signed the Proposal. This signature will not be denied such legal effect, validity, or enforceability solely because an electronic
signature or electronic record was used in its formation. - David Hutchins, VP, Strategic Programs, CDW Government LLC
The Proposer declares that there is an actual or potential Conflict of Interest relating to the preparation of its submission, and/or the
Proposer foresees an actual or potential Conflict of Interest in performing the contractual obligations contemplated in the bid.
Yes r No
The Bidder acknowledges and agrees that the addendum/addenda below form part of the Bid Document.
Check the box in the column "I have reviewed this addendum" below to acknowledge each of the addenda.
I have reviewed the
File Name
below addendum and
pages
attachments (if
applicable)
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Fri December 1 2023 01:49 PM
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Thu November 30 2023 02:56 PM
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Tue November 28 2023 02:59 PM
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Mon November 27 2023 02:37 PM
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Tue October 31 2023 03:29 PM
Bid Number: RFP 121923 Vendor Name: CDW Government LLC