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Home My WebLink About2025-05-13 - AGENDA REPORTS - HYDROPOINT DATA SYSTEM LMD AGMTAgenda Item• 12 CITY OF SANTA CLARITA AGENDA REPORT CONSENT CALENDAR CITY MANAGER APPROVAL: Li DATE: May 13, 2025 SUBJECT: HYDROPOINT DATA SYSTEMS LMD SUBSCRIPTION AGREEMENT RENEWAL DEPARTMENT: Administrative Services PRESENTER: Andrew Adams RECOMMENDED ACTION City Council: Award a seven-year service agreement to HydroPoint Data Systems, Inc., in an amount not to exceed $2,294,349 for wireless, data management, and warranty services to support the existing weather -based irrigation controller system. 2. Appropriate funds in the amount of $1,897,548 from the Landscape Maintenance District Fund Balance (Fund 357), $381,361 from Areawide Fund Balance (Fund 367), and $15,440 from Transit Fund Balance (Fund 700), for a total of $2,294,349, to the operational accounts identified in Attachment 1, effective July 1, 2025. 3. Authorize the City Manager or designee to execute all contracts and associated documents, subject to City Attorney approval. BACKGROUND In 2009, the City of Santa Clarita (City) initiated efforts to replace outdated irrigation controllers in the Landscape Maintenance Districts (LMD) with state-of-the-art, weather -based irrigation controllers (WBICs) to support its high standards for water conservation. In Fiscal Year 2009-10, the City conducted a competitive procurement process that resulted in the award of a contract to HydroPoint Data Systems, Inc., (HPDS) for the purchase and installation of the WeatherTRAK system. The WeatherTRAK system centralizes irrigation management and provides real-time diagnostics and automated rain pause functionality through wireless connectivity across the City's WBIC network. This system has eliminated the need for the City to maintain standalone weather Page 1 Packet Pg. 290 devices, communication networks, or customer service systems necessary to support irrigation services to manage over 2,700 acres of irrigated landscaped areas. The City Council previously renewed the contract with HPDS in 2013 and 2018. WeatherTRAK has since become the standardized irrigation controller for the City's LMD operations. Over the past five years, through new development and annexations, the system has expanded to include a total of 743 individual controllers deployed throughout the City. Since integrating this technology, the City has achieved substantial water savings and operational efficiencies across its irrigated landscape areas. Santa Clarita was also the first municipality in the United States to implement the largest single deployment of WBICs at the time, helping establish the City as a recognized leader in water conservation and sustainable landscape management practices. The subscription renewal includes real-time weather data access, advanced reporting tools for monitoring and benchmarking water performance, and integration with meter -based billing systems. These tools allow staff to evaluate irrigation efficiency at the individual controller level and provide access to dedicated technical support and training resources. A wireless and data management platform is required to operate the WBICs and enable real-time data access that drives the City's water savings. In 2019, the City Council approved an upgrade from legacy 2G cellular controllers to an LTE platform, which extended cellular service and replacement warranties through June 30, 2025. Earlier this year, staff engaged HPDS to explore pricing for various multi -year subscription options, including associated warranty coverage for all existing smart controllers. Multiple term lengths were considered to evaluate overall value and potential cost savings. The table below outlines the proposed multi -year subscription options, including discounted pricing for longer - term agreements and inclusive of all communication and warranty services for 743 controllers: Term (Years) Multi -Year Discount Annual Cost/ Controller Monthly Cost/ Controller Daily Cost/ Controller Common End Date Proposed Renewal Amount 1 00.00% $572.43 $47.70 $1.57 6/30/2026 $425,316 3 10.00% $507.28 $42.27 $1.39 6/30/2028 $1,130,725 5 20.00% $469.79 $39.15 $1.29 6/30/2030 $1,745,252 7 23.00% $441.14 $36.76 $1.21 6/30/2032 $2,294,349 Due to the savings associated with the seven-year agreement, staff recommends approval of a seven-year agreement with HPDS, in the amount of $2,294,349, to continue providing wireless and data management services for the City's WeatherTRAK WBIC system. The proposed agreement secures a favorable rate for any new controllers added during the term and includes an extended seven-year parts warranty on all existing controllers - regardless of age - through June 30, 2032. Unlike prior renewals, where warranties came standard due to the newer age of equipment, this renewal includes the proactive purchase of an extended warranty. Staff evaluated the historical cost of repairs previously covered under warranty and determined that purchasing extended coverage is a cost-effective strategy. Notably, HPDS initially declined to offer a Page 2 Packet Pg. 291 warranty term beyond five years, but staff successfully negotiated a seven-year warranty at the cost of a five-year term. The value of this extended warranty is approximately $764,803 of the total $2,294,349 agreement amount. The proposed pricing reflects a 23 percent multi -year discount offered by HPDS for long-term commitments as part of its standard subscription model. The agreement includes prepayment for the seven-year subscription service, extended warranty, and performance management services. While the annual per -controller subscription cost reflects an approximate 16 percent increase over the previous renewal, this amount was negotiated down from HPDS's original proposal and accounts for broader cost escalations in technology, labor, and wireless communications over the past five years. The inclusion of extended warranty protection and pricing stability over the seven-year term ensures continued operational efficiencies and safeguards the City's investment in water -saving technology. ALTERNATIVE ACTION Other action as determined by the City Council. FISCAL M'ACT Upon approval of the recommended actions, appropriations from the Landscape Maintenance District Fund (Fund 357), the Areawide Fund (Fund 367), and the Transit Fund (Fund 700) will be made available to the expenditure accounts identified in Attachment 1; appropriations effective Fiscal Year 2025-26. ATTACHMENTS Attachment I: Appropriations HydroPoint Service Renewal Proposal (available in the City Clerk's Reading File) Page 3 Packet Pg. 292 12.a Recommended Appropriations by Account July 1, 2025 Zone/Facility Z T01 Fund 357 Key 3572411 Object419 I.'—Z. n e 516128 1 Shared 0 $ 3,087.95 Z T02 357 3572412 516128 14 5 $ 48,635.28 Z T03 357 3572413 516128 12 3 $ 39,371.42 Z T04 357 3572414 516128 10 3 $ 34,739.49 Z T05 357 3572415 516128 18 2 $ 57,899.14 Z T06 357 3572416 516128 4 1 $ 13,895.79 Z T07 357 3572417 516128 16 1 $ 50,951.24 Z T08 357 3572418 516128 36 1 $ 112,710.33 Z T17 357 3572419 516128 3 0 $ 9,263.86 Z T23 357 3572420 516128 41 1 $ 128,150.10 Z T23A 357 3572421 516128 31 0 $ 95,726.58 ZT23B 357 3572422 516128 9 0 $ 27,791.59 Z T29 357 3572423 516128 2 0 $ 6,175.91 Z T31 357 3572424 516128 12 0 $ 37,055.45 Z T46 357 3572425 516128 83 1 $ 257,072.19 Z T47 357 3572426 516128 41 0 $ 126,606.12 Z T52 357 3572427 516128 19 1 $ 60,215.11 Z 03 357 3572430 516128 1 1 $ 4,631.93 Z 04 357 3572431 516128 2 1 $ 9,263.86 Z 05 357 3572432 516128 8 0 $ 24,703.63 Z 06 357 3572433 516128 2 0 $ 6,175.91 Z 07 357 3572434 516128 8 0 $ 24,703.63 Z 15 357 3572435 516128 10 1 $ 31,651.53 Z 16 357 3572436 516128 5 4 $ 21,615.68 Z 17 357 3572437 516128 1 0 $ 3,087.95 Z 18 357 3572438 516128 14 3 $ 50,951.24 Z 19 357 3572439 516128 5 2 $ 17,755.74 Z 20 357 3572440 516128 4 1 $ 13,895.79 Z21 357 3572441 516128 9 2 $ 30,879.54 Z 24 357 3572444 516128 1 2 $ 6,175.91 Z 25 357 3572445 516128 1 0 $ 3,087.95 Z 26 357 3572446 516128 9 1 $ 28,563.58 Z 27 357 3572447 516128 16 2 $ 52,495.22 Z 28 357 3572448 516128 13 2 $ 43,231.36 Z T51 357 3572449 516128 28 0 $ 86,462.72 Z T65 357 3572450 516128 5 0 $ 15,439.77 Z T65A 357 3572451 516128 5 2 $ 18,527.73 Z T33 357 3572452 516128 4 0 $ 12,351.82 Z T20 357 3572453 516128 15 2 $ 49,407.27 Z T44 357 3572454 516128 11 0 $ 33,967.50 Z T48 357 3572455 516128 7 0 $ 21,615.68 Z T62 357 3572456 516128 5 0 $ 15,439.77 Z T67 357 3572457 516128 9 0 $ 27,791.59 Z T71 357 3572458 516128 4 0 $ 12,351.82 Z 29 357 3572459 516128 2 0 $ 6,175.91 Z 30 357 3572460 516128 1 0 $ 3,087.95 Z 31 357 3572461 516128 6 0 $ 18,527.73 Z T69 357 3572462 516128 20 0 $ 61,759.08 Z T68 357 3572463 516128 6 0 $ 18,527.73 Z 32 357 3572464 516128 2 0 $ 6,175.91 Z T2A 357 3572465 516128 0 5 $ 7,719.89 Areawide 367 3672400 516128 102 40 $ 381,361.35 Metro SC & Jan Heidt 700 7002407 516128 2 0 $ 6,175.91 Transit/TMF 700 1 7003701 516128 2 0 $ 6,175.91 Vista Canyon Metro 1 700 7007407 516128 1 0 $ 3,087.95 $ 2,294,349.00 J Q W Z W w Z O F- L) Cn m Cn Cn 2 W H Cn Cn Q Q t— Z_ O a O 0 2 C O N to C O r 5 i CL O i CL CL Q r a N E t V !E r Q r C N t V !E r r Q Packet Pg. 293 HydroPoint Service Renewal Proposal for: City of Santa Clarita May 1, 2025 Presented by: HydroPoint Data Systems, Inc. Ben Slick 1720 Corporate Circle Senior Vice President Petaluma, CA 94954 phone: 408-981-3616 email: bslick@hydropoint.com HydroPoint® 360' SMART WATER MANAGEMENT Date: 5/1/25 To: Andrew Adams, Special Districts Manager Keith Miller, Landscape Maintenance Administrator Melanie Theisgen, Project Development Coordinator Subject: Renewal of HydroPoint Services HydroPoint is pleased to present the City of Santa Clarita with proposal options to renew WeatherTRAK Central Internet Management (CIM) and HydroPoint Performance Management (HPM) Services, and options to extend Warranties. Expiration of ALL controller Warranties to co -term with expiration of Central Internet Management Service, depending on plan selected. • Total 5 year Contract: $1,745,252 (includes 5 years of CIM, 5 Year Warranty and HPM) • Total 7 year Contract: $2,294,349 (includes 7 years of CIM, 7 Year Warranty and HPM) • May invoice: $1,449,050 (5 Years CIM + 5 Years Warranty + 1 Year of HPM). Or... • May Invoice: $1,860,025 (7 Years CIM + 7 Years Warranty + 1 Year HPM) • Total Savings: o $436,456 over LIST PRICE on 5 Years CIM & Warranty & 1 Year HPM o $763,564 over LIST PRICE on 7 Years CIM & Warranty & 1 Year HPM We are proposing the following for your May City Council Agenda: • $737,610 (5 yr) or $995,625 (7 Yr) to renew Central Internet Management (CIM) service for 743 controllers o This represents a 20% discount from list price, o This represents a savings of $283,496 over single year renewals over 5 years o The CIM discount will be extended to future purchases or annexations. o Pro-rata subscription packages will be sold alongside new controllers, so that all LIVID expire on the same subscription end date. o The new CIM expiration date, across the LIVID Account, for all controllers, will be 6/30/30 or 6/30/32, depending on option selected. • $611,842 (5 yr) or $764,803 (7 yr) for an extended Warranties on all controller hardware o "Buy 4 Years, Get 1 Year Free" or "Buy 5 Years Get 2 Years Free" if attached to the renewal of CIM service o This represents savings of $152,961 over List Price for Extended Warranty services on a 5 year package, or $306,686 savings for a 7 year package. o This extends ALL controller warranties, regardless of age, for another five to seven years, depending on option selected o This Co -terms with CIM subscription end date; Includes PARTS, but not labor • $395,800 to contract 5 years of HydroPoint Performance Management (HPM), or $533,922 to contract for 7 years of HPM o $ 98,950 - Year 1 cost (list price) to evaluate effectiveness (invoiced in June) regardless of option selected. May 1, 25 Confidential Proposal Page 2 of 12 HydroPoint® 360' SMART WATER MANAGEMENT Proposal Summary with Discounts: Discount Central Internet Management Hydropoint Performance Management Sub Total Total Savings Option 1: 1 Year Option 2: 3 Year Option 3: 5 Year Option 4: 7 Year 6/30/26 6/30/28 6/30/30 6/30/32 0% 10% 20% 23% $180,645 $495,962 $737,610 $995,625 $99,598 $267,780 $395,800 $533,922 $280,243 $763,743 $1,133,410 $1,529,547 $0.00 ($84,860) ($283,496) ($456,878) Extended Warranty - List Price $145,073.45 $366,982.58 $764,803 $ 1,071,488.71 Total Savings (� i5z,an i/ ($306,68 Special Offer: If All services bundled - Ordered by 6/30/2025 Buy 4 get 1 i 20 i off $611,842 Special Offer: If All services bundled - Ordered by 6/30/2025 Buy 5 get 2 i 30 i off $764,803 Total Cost $1,745,252 $2,294,349 Total (Paid In) 2025 Cost (f yrHPM Paidin2025) $1,449,050 $1,860,025 Remaining Balance (BzlznceofHPM) $296,202 $434,325 Total Savings over List Price: ($436,457) ($763,564) Additional Discount Available: Special Payment Term: 1.5% discount offered if paid in 10 days; otherwise, NET 30 May 1, 25 Confidential Proposal Page 3 of 12 HydroPoint® 360' SMART WATER MANAGEMENT In 2024, HydroPoint Saved: Project Status Current Program Summary OUTCOMES MOP- 781AM`'`` GALLONS SAVED * $3.5M DOLLARS SAVE , Background: J HydroPoint Data Systems, Inc. is the maker of WeatherTRAK, the smart irrigation solution widely deployed throughout the City of Santa Clarita. WeatherTRAK smart controllers have saved the City over 3 billion gallons of water since their initial deployment. Providing complete Central Control, all devices are connected to the cloud with 5G/LTE modems (cell service included). Cloud -Hosted Central Control Software, called WeatherTRAK.net, allows any authorized user to connect with any single device, and group of devices or ALL devices city- wide for management. Further, a Mobile Application, free to download for either Apple or Android platforms, puts the power of irrigation management in the hands of users without needing to stand in front of the controller. WeatherTRAK irrigation scheduling replaces human guesswork with proven science to properly irrigate according to evaporation and plant requirements. They system utilizes a combination of Global weather / Evaporation data with local site knowledge of what is being watered. The software in the system keeps track of soil moisture depletion and irrigates when necessary for every zone, on every controller, every day. And, it applies water in a way that minimizes dry weather runoff. WeatherTRAK Central Internet Management provides centralized irrigation control on a cloud - hosted platform. The service includes: • WeatherTRAK.net central control software, hosted at AWS • Daily Evapotranspiration (ET / Weather Data) unique for each microzone (.6 sq' miles) in the City, delivered daily Software Scheduling engine, that automatically creates irrigation schedules for every zone, on every controller, every day May 1, 25 Confidential Proposal Page 4 of 12 HydroPoint® 360' SMART WATER MANAGEMENT • Internet Communications using 5G/LTE to allow two-way communication between Cloud and WeatherTRAK controllers • OptiFlow software • Water Budget Manager software • Site Asset Manager software • Compliance and Drought Manager software • WeatherTRAK Mobile App for contractors • Free Software updates • Over -the -Air Software updates • Alerts & Alarms • Comprehensive Report library • 800# Bilingual Customer Service, 6 days per week HydroPoint understands that The City of Santa Clarita is managing a complex water management network, comprised of: • 53 LIVID zones + Contract Parks — to be moved to the Parks account • 743 irrigation controllers • Over 2,000 acres of irrigated landscape • Over 13,000 irrigation valves • Ongoing deployment of Flow Sensors and Master Valves in every LIVID This vast irrigation system is managed by WeatherTRAK, an Internet -Based Central Control System. The humans responsible for operating this system work for 4 - 8 independent Landscape Contract firms. These contractors are overseen by several City Landscape Specialists and Monitors and LIVID Project Coordinators. The challenges in managing an operation of this scale include: Savings: o How much are we spending on Water in each LIVID? o How does this compare with last year? o How does this compare with our savings goals? o How does this compare with the Landscape Irrigation Requirement, based on plant material and weather? May 1, 25 Confidential Proposal Page 5 of 12 HydroPoint® 360' SMART WATER MANAGEMENT o How do we know if each Zone is achieving its' full savings potential? o How do we know if changes are being made to my system that will negatively impact my savings goals? o How much am we wasting due to leaks and irrigation system breaks? o How can we quickly determine if we are going to incur water penalties? Risk Avoidance / Compliance: o Where are we at risk in losing plant material, based on lengthy delays in repairing broken station wires? o Where are we at risk for water waste, and possible landscape and hardscape damage, from irrigation system leaks and breaks? o Are we adhering to Agency water day, and water window restrictions? o Which controllers, and which Programs on each controller, are operating in accordance with Agency restrictions or City stipulated water windows? o Which contractors are doing a good job helping us to comply with watering restrictions? o Which contractors need more training or more oversight to help us comply? o Which LMD's are taking full advantage of our investment in Weather -Based irrigation control? o Which Contractors need more training, or more oversight, to improve their comfort level with the WeatherTRAK system? Operations: o Are all of our Landscape Contractors set up to receive Alerts and Reports from our Central Irrigation Control system? o How responsive are Landscape Contractors in addressing Alerts generated from our Central Irrigation Control System? o Which Contractors are better at responding in a timely fashion? o Which LIVID Sites are more problematic with regard to Alerts? o Which sites might require Capital Improvement projects to bring them up to our operating standards? o How can we hold landscape contractors accountable for proper management of our irrigation practices? May 1, 25 Confidential Proposal Page 6 of 12 HydroPoint® 360' SMART WATER MANAGEMENT Proposed Solution: Extended Warranty This proposal offers a fresh 5 year Extended Warranty on all 743 installed WeatherTRAK controllers, regardless of the age of the controller. Over the past 5 years alone, HydroPoint has processed 1,175 ZERO DOLLAR transactions for controllers under warranty, or as a courtesy for controllers no longer under warranty. This delivered a value of $534,758 to the City. Further, we know that a number of Warranty exchanges have also flowed through SiteOne Landscape Supply. Warranty has delivered tremendous value for The City. Following is a summary of the HydroPoint portion of warranty transactions: Product 7ANT-CX-CBL-10 ANT-LTE-P LC CONTROLLER ASSEMBLY PH HYDROPMETER NO 1.5 UN PH HYDROPMETER NO AN TH o POWER SUPPLY- FL o PRO3 CHASSIS ASSY 48STA oTWO WAY YAGI ANTENNA 9 WTF3-150-RS-REG - WTPRO3-LTE-RPEL z.WTPRO3-LTE-UPG o WTPRO3-LTE-UPG-H24 o WTS-I NST-UPG-PRO2-PROS o WeatherTRAK ET Pro3 Command Panel - Discontinued o Pro3 48-Station Output Board on Mini -Chassis o Pro3 24-Station Output Board on Mini -Chassis o748CHASP 0 2" Photo Diode - 0.1 Gallons/Pulse * 11/2" Photo Diode - 0.1 Gallons/Pulse o748CHASE o Cable Assembly, U PIN for all Models EXCEPT SPT o WeatherTRAK XR Command Module / Panel w✓LTE Antenna 0 80 VA Transformer ®ANTENNA GPRS CENTRAL • ET Pro3 Verizon SIM card o WeatherTRAK ET Pro3 Command Panel w/LTE Antenna o WeatherTRAK Prot to Pro3 Upgrade (up to 24 stns) ® WeatherTRAK ET Pro3 Opti Flow Key • WeatherTRAK ET Pro3 6-station Key o48-Station Output Board on Mini -Chassis (2-Wire) e750002613 o Central Antenna Amplifier Kit o WeatherTRAK ET Pro3 Enclosure (wall -mount, 24 stns) o Cable Assembly, 14 PIN for SPT Models o HydroPoint Cellular Test Device o WeatherTRAK Cloud Update Key -748CHASERL Grand Total Part# unit price Qty ANTCXC B L10 $129, 00 1 ANTLTEP $244.00 3 -706LC03 $472.00 5 WTHM150PDNO $2,336.00 1 WTHM200PDNO $2,438.00 1 -86050 $360.00 3 - 724CHASERR $1,284.00 1 ANTOMNI $547.00 1 WTF3150RSREG $285.00 2 75LTERPEL $250,00 436 75LTEUPG $612.00 215 -75LTEUPGH24 $612.00 5 - WTS-INST-UPG-PRO2-PR $1,129.00 4 -.750PAN $1,399.00 4 748CHAS $1,118.00 49 724CHAS $673.00 38 748C HASP $1,450.00 1 WTF3200PDREG $396.00 2 WTF3150PDREG $396.00 10 u748CHASE $1,752.00 2 07500026 $6.00 4 o780PANLTE $1,839.00 5 05000GBO $94.00 1 -40025 $244.00 1 - WTPRO3-SIM-VZ $89.00 13 0750PANLTE $1,713.00 46 -7524UPG $2,331.00 6 WTOFKEY $600.00 2 6000SO4 $400.00 101 8448CHAS2W $4,379.00 4 7500026B $25.00 1 312AMP $2,117.00 1 7524CW M $4,641.00 1 7500026A $6.00 1 HPDS-CELLTEST-KIT $1,500.00 1 WTUPD-KEY $33.00 202 748CHASERL $1,899.00 1 1,175 Extended $2, $2, $1,080 $1,284 $547 $109, $131, $3, $4, $5, $54, $25, $3, $3, $1,157 $78,798 $13,986 $1,200 $40,400 $17, 516 $2,117 $4,641 Purchasing the Extended Warranty program for the next five year will more than likely pay for itself. May 1, 25 Confidential Proposal Page 7 of 12 HydroPoint® 360' SMART WATER MANAGEMENT Proposed Solution: HydroPoint Performance Management Service The key to achieving these goals is proactive monitoring and management of your installed WeatherTRAK systems. HydroPoint Performance Management Service, and our team of experts, have been working for the past 7 years to support you. Our HPM service includes two components: 1. An LIVID Site Profile and set-up has been performed on a one-time basis at the start of the service for each of your sites. Historical water data, when available, is entered into the system. When we cannot get access to water bills, we use Measured Flow from the controllers. 2. Target Budgets are also entered. 3. Site contact personnel, roles and responsibilities are comprehended, and then personnel are enrolled in alert notifications and automatic report delivery. This ensures that we have all of the necessary baseline information, which provides the basis for understanding performance going forward. 4. Once an LIVID Site Profile has completed these steps, our ongoing services provide continual coverage, with regular attention to ensuring that the WeatherTRAK systems on your site are delivering you optimal performance. Site Profile and Set-up Water bill import — Your historic water bills provide an essential baseline from which to determine future performance and savings. Where possible, we request that you provide up to three years of monthly water bills for each site (as CSV files, in a format that is separately defined), and we will enter them into our system to begin ongoing tracking. Hydrozone mapping — Satellite imagery is used to define hydrozones on your properties. LIR calculations — Evapotranspiration (ET) data and hydrozone maps are used to determine the landscape irrigation requirements for each site. Compliance set-up — Local water agency restrictions are reviewed and compliance limitations established. Water savings budget — A water budget is developed in collaboration with your team, that maintains landscape health, meets compliance requirements, and optimizes water savings. May 1, 25 Confidential Proposal Page 8 of 12 HydroPoint® 360' SMART WATER MANAGEMENT Ongoing Services Dedicated Customer Success Manager — A HydroPoint CSM, Catherine Sikes, has been assigned to provide a consistent point of contact, and to ensure familiarity with your sites, configurations, and specific requirements. She has supported the City for over 7 years! Performance Management Center Support —This new, worldwide resource combines our team of Hydro Analysts with state-of-the-art analytics tools to support your account manager and on - site teams with attaining peak efficiency and optimal landscape health. Water bill management — Monthly water bills (in the required CSV format) will be entered into the system on a regular basis whenever provided. Compliance management — Local water agency restrictions are reviewed on a quarterly basis for changes and compliance requirements are updated, if necessary. Notifications — Alerts notify your internal and maintainer teams of issues that can significantly affect landscape health or water savings. Advisories will notify them of recommended actions to take, or those performed on their behalf to improve savings or address issues. Reports — Monthly reports are sent to designated individuals within your organization and at your maintainers. 24/7 monitoring/management — HydroPoint systems monitor water usage around the clock, and alerts are issued whenever equipment or other issues might significantly affect savings or landscape health. Remote configuration changes/advisories —Your local landscape maintainers will be advised of timing for events requiring their action, such as winterization. And out -of -limits situations can be remotely corrected, as you permit. May 1, 25 Confidential Proposal Page 9 of 12 HydroPoint® 360' SMART WATER MANAGEMENT Escalation management — Alerts are distributed based on criticality and pre -defined protocols, to a list of individuals or roles you define. This information is additionally provided in color - coded sections of reports. Workflow management — Notifications are distributed to individuals you identify at your landscape maintainers, as well as others you may designate within your organization. We assist in ensuring that the right people receive the right information at the right time, and that issues are being addressed and resolved in a timely manner. Training Best Practices Training — Quarterly webinars and briefs assist landscape maintainers in understanding the best practices for effective water management. Full access to HydroPoint University — Maintainers have access to the full range of training available through HydroPoint online webinars. Cases over the last 5 years 2,903 total Avg 580/year Avg 48/month Breakdown by year: 2020 — 416 cases 2021— 421 cases 2022 — 786 cases (case automation was introduced making reaching out more efficient on the most important issues) 2023 — 551 cases 2024 — 729 cases Last 3 controllers added to the portfolio 10007578 — Z21 Oak Crest #8A 10066443 — Z21 Oak Crest #8B 10006142 — Z21 Marsha McLean #9 All activated on 1/31/25 for Site Z21 Estimated trainings —120 instances over the last 5 years. 357 RMAs in the last 5 years Avg 71 RMAs/year Avg 6 RMAs/month 214 $0 Orders in the last 5 years Avg 43 orders/year Avg 4 orders/month May 1, 25 Confidential Proposal Page 10 of 12 HydroPoint® 360' SMART WATER MANAGEMENT Sample HPM Reports Cases Opened and Resolved in 2024 alone: Operations Customer Success Activity Total Support and Escalation Cases Opened: Cases Resolved: Cases In Progress: Case Resolution Success Rate: ' Operations Customer Success Activity Total Support and Escalation Cases Resolved: FM Cases Resolved in < 5 Day: ' Cases Resolved in 5 -10 Days: Cases Resolved in > 10 Days: k", Cases Resolved in 1 Day. 223 Notification 1, 1 Notification 2, 7 Open, 8 Resolved, 1378 5 io 0 Am /As 15 Average days to resolve case: 10.8 HydroPoint May 1, 25 Confidential Proposal Page 11 of 12 HydroPoint® 360' SMART WATER MANAGEMENT Project Status Current Program Summary Water Savings Year to Date Savings Outcome Gallons Saved: Dollars Saved*: y1 ,id >vt , t�- ] OUTCOMES I 0 )'1 781AM GALLONS SAVED* $3.5M DOLLARS SAVED * , 106.2K Total (Gal Saving Trend 53AK 0 I I I I OtRa 03124 03/21 OaRa 05/21 06/24 01/21 OBRa 09/21 ]0([a 11/21 12R1 $—eK Total Dollar Savings Trend 6304 3KIII . " 01- 02/21 0- 0./2. 0=12a 06/2. 0„2. 08/2. 0912.1012. ]]aa -,a * Calculated from Gallons Saved multiplied by the 12 month rolling average rate taken from each site's bills. P, HydroPoint May 1, 25 Confidential Proposal Page 12 of 12