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2026-10-13 - AGENDA REPORTS - SC PUBLIC LIBRARY SECURITY SERVICES CONTR
O Agenda Item: 5 CITY OF SANTA CLARITA .` AGENDA REPORT 1W CONSENT CALENDAR CITY MANAGER APPROVAL: DATE: October 13, 2026 SUBJECT: SECURITY SERVICES CONTRACT FOR THE SANTA CLARITA PUBLIC LIBRARY DEPARTMENT: Human Resources and Library Services PRESENTER: Gina Roberson RECOMMENDED ACTION City Council: 1. Award a two-year contract to American Global Security, Inc., to provide unarmed security guard services for the Santa Clarita Public Library in the amount of $460,392 and authorize a contingency of $39,350 for a total not to exceed annual amount of $499,742. 2. Authorize the City Manager or designee to execute up to three additional one-year renewal options beginning in year three, not to exceed the annual contract amount, inclusive of contingency, plus an adjustment consistent with the appropriate Consumer Price Index, upon request of the contractor, and contingent upon the appropriation of funds by the City Council in the annual budget for such fiscal year. 3. Authorize the City Manager or designee to execute all contracts and associated documents, subject to City Attorney review. BACKGROUND The Santa Clarita Public Library (SCPL) provides services and programs to over 482,000 patrons and residents annually across its three local branches. SCPL also provides critical resources for underserved families, including study rooms, computers, school resources, and various events and programming for children, teens, and adults. In addition, SCPL provides a welcoming environment for patrons and visitors and serves as a cooling center during the hot summer months. Consistent unarmed security guard services help SCPL maintain a safe and welcoming environment for patrons and staff. Page 1 Packet Pg. 31 O Unarmed security guard services are currently provided Monday through Saturday for an average of 62 hours per week. Guards provide information and directions to patrons, observe and report activity, assist with enforcement of the Library Code of Conduct (LCC), patrol library buildings and parking areas, and complete daily activity logs and other required reports. To provide these services, a Request for Proposal (RFP) for unarmed security guard services was published through the City's e-procurement system, BidNet, on August 13, 2026, and remained open until September 11, 2026. The City transmitted the solicitation to 4,041 vendors through BidNet, of which 141 downloaded the RFP. Forty-four companies submitted proposals for consideration. The scope of work includes providing regular unarmed security guard services at all three SCPL branches, assisting with enforcement of the LCC, and working with SCPL staff during difficult situations to help maintain a safe, welcoming, and accessible environment for patrons and employees. The evaluation also placed a strong emphasis on firms with current library security experience. These proposals were reviewed and evaluated based on each company's ability to meet the specific needs of the City. An evaluation panel comprised of staff from the Department of Human Resources and Library Services scored the responses using the following weighted criteria: • Proposer qualifications (10 points) • Experience with similar services (10 points) • Staff and equipment resources (25 points) • Thoroughness of the proposal, approach to providing sound services, and ability to provide services to meet objectives and standards (25 points) • Cost of service (30 points) The evaluation team scored the responses based on a number -point system. All 44 proposals were reviewed and scored, with the ten highest ranked proposers shown below: RANK FIRM LOCATION SCORE 1 American Global Security Chatsworth, CA 93 2 Citiguard West Hills, CA 90 3 SafeRock Mission Viejo, CA 88 4 Baccarat Los Angeles, CA 87 5 Vigilant Eye Woodland Hills, CA 86 6 Scaife Protection Services Lawndale, CA 86 7 Security Guards of America Chatsworth, CA 85 8 OPS Inc. Security Services Woodland Hills, CA 85 9 Security Guard Solutions Woodland Hills, CA 82 10 OnGuard Security Services Inc. Canoga Park, CA 81 In reviewing the proposals, the evaluation team awarded the highest score to American Global Security (AGS) and determined that its proposal offered the best overall value to meet the security needs of the Santa Clarita Public Library. AGS has operated as a California corporation Page 2 Packet Pg. 32 O since 2017 and provides consistent, uninterrupted coverage for each security shift, with an emphasis on communication, quality, and preparedness. AGS also currently provides similar services at several library locations and has demonstrated success in reducing disturbances and incidents. Based on the quality of AGS's proposal, qualifications, and relevant experience, City staff recommends AGS as the contractor most qualified to provide security services for the Santa Clarita Public Library branches. ALTERNATIVE ACTION Other action as determined by the City Council. FISCAL IMPACT Adequate funds from the Public Library Fund (309) have previously been appropriated as part of the Fiscal Year 2026-27 budget in Public Library Facilities Maintenance Account (3097412- 516101) to support the recommended contract. Funding for future fiscal years is contingent upon the appropriations of funds by the City Council in the annual budget for such fiscal year. ATTACHMENTS American Global Security Cost File Response File (available in the City Clerk's Reading File) Page 3 Packet Pg. 33 I6PTr. 014f' I� COST FILE FOR LIBRARY SECURITY SERVICES - PROPOSAL # LS-26-27-07 Submission Date: September 11, 2026 Submitted electronically via BidNet Presented to: City of Santa Clarita Attn: Jaclyn Abston / Procurement 23920 Valencia Boulevard, Suite 120 Santa Clarita, CA 91355 Presented by: American Global Security, Inc. 9410 Topanga Canyon Blvd, Ste 202 Chatsworth, CA 91311 Phone: (818) 350-1000 ext. 1001 Email: procurement@americanglobalsecurity.com This document and proposal are submitted in full alignment with RFP No. LS-26-27-07 (Library Security Services). Addendum No. 1, issued by the City on September 4, 2026, has been reviewed and is acknowledged and incorporated into this submission. We confirm complete compliance with the Sample Contract (Section D) and the City of Santa Clarita Terms and Conditions, with no exceptions or deviations. All Cost File pricing remains firm through January 9, 2027 (120 calendar days after the September 11, 2026 RFP closing date), reflecting the Option 1 and Option 2 staffing schedules specified for the three Library branches (Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia). City of Santa Clarita I RFP N 5.a y, nc ENVELOPE 2 - COST FILE SUBMISSION SECTION 1: STANDARD SCHEDULED SERVICE COST PROJECTIONS Standard unarmed guard services across three public library branches. Calculations utilize the City's official annual billable hours (accounting for 14 full -closure days plus 2 half -day closures). Weekly Hours (Per Branch) 62.0 62.0 58.5 58.5 Weekly Hours (Total 3 Branches) 186.0 186.0 175.5 175.5 Regular Hourly Bill Rate ($/Hour) $ 24.99 $ 24.99 $ 24.99 $ 24.99 Official Annual Billable Hours 9,211.5 9,211.5 8,725.5 8,725.5 TOTAL ESTIMATED ANNUAL COST $ 230,195.39 $ 230,195.39 $ 218,050.25 $ 218,050.25 SECTION 2: SUPPLEMENTAL RATE CARD Supplemental rates for overtime, holidays, and unscheduled dispatches. Relief costs are absorbed in standard regular rates. Overtime Hourly Bill Rate Per Hour $ 37.49 Holiday Hourly Bill Rate Per Hour $ 37.49 Special Event Bill Rate Per Hour $ 29.99 Meal/Rest Break Relief Coverage Per Hour ABSORBED Emergency Call -Out Minimum Charge Per Call $ 100.00 $ 37.49 CA daily/weekly overtime law $ 37.49 Billed only if holiday work is requested $ 29.99 Unscheduled events with 72h notice ABSORBED Mandatory: separate billing prohibited $ 100.00 Flat charge for emergency dispatches SECTION 3: MANDATORY WAGE & LABOR COMPLIANCE ACKNOWLEDGEMENT • Proposed guard base wages meet or exceed the mandatory California and City of Santa Clarita minimum wage floor of $16.90 per hour (effective January 1, 2026). • All required meal and rest period relief coverage is fully absorbed within our proposed regular hourly bill rates; no separate relief -guard fees will be billed. • Proposed rates are fully all-inclusive of all electronic patrol tracking equipment (GPS/RFID), supervision, training, insurance, and overhead. • Proposed regular hourly bill rates shall remain 100% fixed with zero ($0.00) price escalation across both Year 1 and Year 2 of the initial contract term. • In accordance with RFP Section 10, any rate adjustment requested for optional renewal Years 3, 4, or 5 shall be capped at a maximum of 3.0% annually or the percentage change in the Los Angeles Area CPI-U, whichever is less, subject to City approval. • The fixed Year 1 and Year 2 rates fully absorb all scheduled California minimum wage increases and statutory payroll burdens through 2028, guaranteeing zero price adjustments during the initial agreement. SECTION 4: AUTHORIZED BINDING SIGNATURE By signing below, the undersigned certifies that they are authorized to submit this cost proposal and legally bind the proposing firm to the rates and terms detailed herein. Authorized Signature: "'' Date: September 11, 2026 Printed Name: Sulaiman AbdUf Wali Title: CEO Company Name: American Global Security, Inc. CA PPO License #: 120021 a) Packet Pg. 35 RESPONSE FILE FOR LIBRARY SECURITY SERVICES - PROPOSAL # LS-26-27-07 Submission Date: September 11, 2026 Submitted electronically via BidNet Presented to: City of Santa Clarita Attn: Jaclyn Abston / Procurement 23920 Valencia Boulevard, Suite 120 Santa Clarita, CA 91355 Presented by: American Global Security, Inc. 9410 Topanga Canyon Blvd, Ste 202 Chatsworth, CA 91311 Phone: (818) 350-1000 ext. 1001 Email: procurement@americanglobalsecurity.com This document and proposal are submitted in full alignment with RFP No. LS-26-27-07 (Library Security Services). Addendum No. 1, issued by the City on September 4, 2026, has been reviewed and is acknowledged and incorporated into this submission. We confirm complete compliance with the Sample Contract (Section D) and the City of Santa Clarita Terms and Conditions, with no exceptions or deviations. This proposal remains valid and effective through January 9, 2027 (120 calendar days after the September 11, 2026 RFP closing date), reflecting the Option 1 and Option 2 staffing schedules specified for the three Library branches (Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia). City of Santa Clarita I RFP No. LS-26-27-07 Table of Contents Proposal Response to City of Santa Clarita Library Security Services — RFP No. LS-26-27-07 Cover Letter Page 1 1.1.1. Introduction Page 2 1.1.2. References Pages 3-4 1.1.3. Work History Page 5 1.1.4. License Page 6 1.1.5. Guards and Field Supervisors Pages 7-14 1.1.6. Off -site Personnel Pages 15-17 1.1.7. Equipment Pages 18-19 1.1.8. Training Plan Pages 20-24 1.1.9. Uniforms Page 25 Cost File (submitted separately) Required Forms (submitted separately) All signed addendums (submitted separately) General Attachments (submitted separately) (877) 482-7343 0® (818) 900-6665 ® procurement@americanglobalsecurity.com u www.americanglobalsecurity.com v9410 Topanga Canyon Blvd, Suite 202 Chatsworth, CA 91311 BSIS PPO License No. 120021 Federal Tax ID No. 81-5470758 CA Corporation No. 3990140 SAM UEI No. W5GLPGF20933 AMERPCAN GLOBAL S(;CL)R9Tv September 11, 2026 Jaclyn Abston / Procurement City of Santa Clarita 23920 Valencia Boulevard, Suite 120 Santa Clarita, CA 91355 Subject: Letter of Transmittal — Library Security Services (RFP No. LS-26-27-07) Dear Ms. Abston, 1. Firm Identification & Legal Structure American Global Security, Inc. (AGS) respectfully submits this proposal in response to RFP No. LS-26-27-07. AGS is incorporated under the laws of the State of California. 2. Designated Point of Contact The designated primary contact for notification of evaluation decisions, interview scheduling, and coordination of contract negotiations is: • Name & Title: Sulaiman Abdul Wali, Chief Executive Officer • Address: 9410 Topanga Canyon Blvd, Suite 202, Chatsworth, CA 91311 • Telephone: (818) 350-1000 ext. 1001 1 Email: procurement@americanglobalsecurity.com We acknowledge that the City of Santa Clarita will use this designated email address for critical project communications and selection notices. 3. Authorized Negotiators & Proposal Validity The following individual is authorized to participate in negotiations on behalf of AGS and to approve extensions to the proposal validity period during the 120-day period following submission: • Sulaiman Abdul Wali, Chief Executive Officer 1 (818) 350-1000 ext. 1001 procurement@americanglobalsecurity.com Sincerely, r Sulaiman Abdul Wali Chief Executive Officer City of Santa Clarita I RFP No. LS-26-27-07 1.1.1. Introduction Reference: Section 8 / RESPONSE FORMAT AND SELECTION CRITERIA/ 1. Response Format/ 1.1. RESPONSE FILE,- Evaluation: Completeness only —no scored criterion; Explicit Agency Instructions: A general introduction and description of the proposing company shall be provided. The format of the introduction is at the discretion of the respondent." AGS already runs the service Santa Clarita needs. 27 years in business. 9 library facilities understanding guard today. No new capability being tested here. 27 9 library facilities under contract years in business — 5 CA cities The NeeO Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia need daily on -site security — 85 / 44 / 44 incidents in the past 12 months, not occasional coverage. 4GS's Fit Library security is a standing AGS specialty: 9 active library facilities across 5 municipalities — Glendale (4), Inglewood (2), Fontana, Victorville, Camarillo. The Return Full, itemized pricing is submitted separately in the Cost File, as required. The return: fewer coverage gaps, less staff time chasing paperwork, no surprises. Cost of Waiting Award targeted 2026-09-22; service starts 2026- 11-01. AGS guards are trained and credentialed before assignment — no ramp -up delay. 40% drop in after-hours vandalism, comparable city account Why AGS 0% guard turnover, comparable city account Proven results 40% fewer after-hours vandalism/trespassing incidents; 25% fewer disturbances at a transit -hub account. �✓ Guards who stay 0% turn over at one account, —11 % at two others — fewer coverage gaps, fewer re- training costs. ( Compliance that runs itself Guard Card expirations flagged 90 days out; scheduling auto -blocks on a lapsed credential. About AGS o Founded 1999, incorporated 2017 — Chatsworth, California 0 State -licensed private security firm serving California municipalities o Full -service: uniformed guards, patrol, dispatch, and credential/compliance management 0 City of Santa Clarita I RFP No. LS-26-27-07 American Global Security, Inc 1.1.2. References Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA/ 1. Response Format / 1.1. RESPONSE FILE,- Evaluation: Experience with Similar Services (primary), 10% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: 'Respondent must provide at least three references where the company has provided, or currently provides, onsite security services for similar facilities, preferably from public agencies." AGS's Library Security Track Record AGS has successfully provided this exact service — unarmed, fixed -post library security — for public agencies like the City of Santa Clarita before, and does so currently: nine public library and civic -library facilities across five California municipalities, on the same fixed -post, unarmed model the City is requesting for its three branches. City of Glendale — 4 branches: Casa Verdugo Library, Brand Library and Art Center, Central Library, Pacific Park Library. • Guards trained in AGS's Community Outreach Module de-escalate patron situations and have earned praise from library management. • Since AGS took over patrol routing, after-hours vandalism and trespassing calls have dropped an estimated 40%, and reported disturbances at the co -located Metrolink Station have fallen 25%; overnight park vandalism has also declined. • Contract in place since November 2020 (5+ year term), 50+ officers daily across 40+ locations citywide, —12% guard turnover. • The City's own reference letter confirms AGS provides security at "City Hall, Central and Brand Libraries, the utility yard, parks and other municipal locations;' and states AGS's officers "have demonstrated professionalism, punctuality, and flexibility;' concluding the City is "confident in their ability to provide dependable security guard services". City of Inglewood — 2 active branches: Morningside Library, Imperial Branch Library. • Guards trained in the same Community Outreach Module support patron experience at these branches alongside library and park patrols and event support. • 18 officers citywide, —11 % turnover. City of Camarillo — Public Library (single -site, unarmed). • Upon award, AGS retained the library's long -tenured incumbent officer through its standard vetting process with zero disruption to service. • 100% transition retention of the incumbent officer, 5 officers, 0% turnover. Formal References (Section C form): The three formal public -agency references submitted with this proposal are Glendale, Inglewood, and Camarillo. Full Contract List: For the complete list of current and recent contracts similar in nature to this Scope of Work — including facilities beyond the three formal references above — see 1.1.3, Work History. * + CITE' OF GLENDALE, CALIFORNIA 6 3G,Eiriiadtk:f},Se�ile2UH Gleii dok,. C,'1 912o6 3310 ♦ e f'ulelir4lnr�c , �� rv. C�I.[�S']ti:rl:i-:i.?iH] ra.it131H1��1rr2207 Adminietntion '�tlFi)5+� �lr,-euioc��;t,�iry May 8, 2025 To whom It May Concern, This letter is written in reference to American Global Security (AGS), who has served as the contracted security provider forthe City of Glendale under a multi -year contract since November 1, 2020. AGS currently provides unarmed security guard services at several of our public facilities, including City Hall, Central and Grand Libraries, the utility yard, parks and other municipal locations. Scope of Services: General protection and patrol services - Access control of ingress and egress to buildings Inspection tours Customer service As needed security guard services and services for special events Reports and records preparation. Their officers have demonstrated professionalism, punctuality, and flexibility. AGS also maintains responsive communication with our staff and is proactive in addressing safety or staffing needs. Contract Summary: Term: 5 years Approximate Contract Value: $4M - Locations Covered: Over 40 sites We are satisfied with AG5's performance and are confident in their abilityto provide dependable security guard services Sincerely, Shea Eccleston-Ganwer Public Works Administrator City of Glendale, Public Works Department seccl eston @p,lend aleca-gov (818)548-3900 4 City of Santa Clarita I RFP No. LS-26-27-07 1.1.3. Work History Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA/ 1. Response Format/ 1.1. RESPONSE FILE, Evaluation: Experience with Similar Services (primary), 10% weight [Q&A Set 011 Q8, Q9, Q46]; Explicit Agency Instructions: "List all recent and current contracts held by the proposing company that are similar in nature to the City's Scope of Work for a period of no less than three years." The City's Scope of Work calls for one unarmed, fixed -post security guard at each of three public library branches — Jo Anne Darcy Canyon Country Library, Old Town Newhall Library, and Valencia Library. Company Tenure AGS has provided security services since May 1999 and has operated as a California corporation since incorporation on February 2, 2017 (CA Corporation No. 3990140). AGS holds active BSIS Private Patrol Operator (PPO) License No. 120021. This tenure exceeds the RFP's three-year work - history minimum. Current Library Security Contracts — Directly Comparable Experience AGS currently provides unarmed, fixed -post security guard services at 9 public library facilities across 5 California municipalities. All listed contracts are active as of this proposal. Glendale Casa Verdugo Library Active Brand Library and Art Center Active Central Library Active Pacific Park Library Active Inglewood Morningside Library Active Imperial Branch Library Active Fontana Lewis Library & Technology Center Active Victorville James L. Cox Public Library Active Camarillo Camarillo Public Library Active For the outcome metrics and narrative behind these accounts, see 1.1.2, References. Broader Municipal Fixed -Post Security Experience — Recent and Current, 3+ Years Beyond the library -specific assignments above, AGS has operated continuously in municipal, fixed - post public -facility security environments since 2019. • City of Glendale — citywide municipal security contract held since 2019, renewed multiple times, covering 30+ parks and public facilities. • City of Carson — full multi -site staffing achieved within five days of contract award, with 100% service -hour coverage from day one. • City of Inglewood, City of Camarillo, City of Victorville, and City of Frisco, Texas — active municipal fixed -post contracts, among others • City of Pomona — security across 34 parks, public libraries, homeless shelters, and transit centers. City of Santa Clarita I RFP No. LS-26-27-07 1.1.4. License Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA/ 1. Response Format/ 1.1. RESPONSE FILE, Evaluation: Respondent's Qualifications (primary), 10% weight [Q&A Set 011 Q8, Q9, Q46]; Explicit Agency Instructions: "Respondent must submit a copy of a current Private Patrol Operator's License issued by the California Department of Consumer Affairs with its proposal." xMN.-I C4lIFORNi,,' 01P111M11111 CONSUMER A F F A I Fi S Bureau of Security and Investigative Services P.O. Box 989002 `Jtenewcd West Sacramento, CA 95798-9002 (916) 322-4000 PRIVATE PATRIr OPERATOR License No. PP0120021 ""`� Valid Until: 05/31/2027 Receipt No. 14480 AMERICAN GLOBAL SECURITY INC. PO BOX 371653 RESEDA, CA 91337-1653 In accordance with the provisions of Division 3, Chapter 11.5 of the Business and Professions Code, the company named hereon is issued a Private Patrol Operator License Renewal - - - - NON -TRANSFERABLE - - - - - POST IN PUBLIC VIEW - - - - - Figure: BSIS Private Patrol Operator License No. 120021, valid until 0513112027 1204.CERT04S.071823 6 City of Santa Clarita I RFP No. LS-26-27-07 American Global Security, Inc 1.1.5. Guards and Field Supervisors Reference: Section 8 / RESPONSE FORMAT AND SELECTION CRITERIA 11. Response Format / 1.1. RESPONSE FILE, Evaluation: Staff and Equipment Resources (primary), 25% weight Respondent's Qualifications (secondary, per -guard), 10% weight (Q&A Set 01 / Q8, Q9, Q461; Explicit Agency Instructions: 'Respondent must submit photos and background, including a California Guard Card, on all employees who may provide security services to any Library branch with its proposal. Should staff have any concerns with prospective guards, all concerns will be discussed prior to award. The City reserves the right to regulate all guards submitted by the respondent." AGS will partner directly with Santa Clarita Library administrators during project onboarding to select and finalize the roster of primary guards and Field Supervisors. We maintain a continuous feedback loop with City leadership, conducting periodic post -order reviews and honoring immediate reassignment requests to ensure every officer remains an ideal fit for the library environment. Operational Guarantees & Personnel Documentation • 100% Direct W-2 Employment: AGS guarantees that no subconsultants or independent contractors will be used. All security services will be conducted solely by direct AGS employees, for whom we hold complete operational responsibility and accountability. • Complete Credentials Provided: On the following profile cards, the City can review a current photograph, background summary, verified California Guard Card (under BSIS License #PP0120021), and specialized training certificates for every guard and Field Supervisor proposed for this contract. Post Structure and Coverage • Locations: Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia libraries. • Staffing Model: Dedicated unarmed officer per branch assigned to a single, fixed post. • Patrol Monitoring: Hourly GPS/RFID-verified checkpoint patrols with weekly reporting to the City. • Closing Escort (Option 1): Integrated into daily shift schedules (-30 mins) at no additional cost. • Staffing Depth: 5-guard roster (3 fixed posts, 2 dedicated to relief and backfill coverage). Guard Qualification Standard • Direct Employment Guarantee: AGS guarantees that no subconsultants will be used. All work will be conducted solely by our direct employees, to whom we hold complete responsibility and accountability for the quality and integrity of the delivered services. • License: Valid California Security Guard License (Guard Card) required for every guard, under AGS's California BSIS License #PP0120021. • AGS Baseline Stand ards(exceed RFP minimums): o Age 18+, high school diploma or equivalent, active CPR/First Aid/AED certification. o At least one of: 3+ years as a security guard at comparable locations; 1+ year honorably -discharged U.S. military service; 2+ years as a police officer; or a POST/criminal-justice/homeland-security credential paired with relevant experience. o Clear incident logging, professional public communication, radio/monitoring equipment operation, and the ability to remain attentive for a full shift. Hiring, Vetting, and Credentialing Process • Background screening: DOXFBI fingerprint -based criminal history checks, national and state criminal history review, sex offender registry and watchlist screening, and employment/education verification. • Pre -assignment drug screening: 6-panel screening completed prior to placement. • Scenario -based competency evaluation: candidates are assessed on realistic situations — alarm response, patrol observation, incident documentation, coordination with emergency responders — before being approved for assignment. • Site -specific matching: for public -facing posts, AGS uses a competency -based interview that specifically probes de-escalation with vulnerable or unhoused populations, incident documentation discipline, and handling of simultaneous, competing on -site situations. • Ongoing credential monitoring: Guard Cards and certifications are tracked in AGS's TeamXpress system, which issues a 90-day advance expiration alert and blocks non- compliant guards from scheduling until retraining is complete. Regional Team Coverage AGS's proposed guards and Field Supervisors are drawn from across the greater Los Angeles region, giving the contract a geographically distributed team rather than a single -location workforce. In the event of a missed clock -in, dismissal, or unprepared guard, AGS's 24/7 Dispatch Center mobilizes this distributed team alongside its broader pool of pre -vetted standby guards to place a qualified replacement on -site within the City's required one -hour window. Sane - Santa " Ventura ,., olarita Oxnar o0 oSimi Valley 'A MOUNTAINS. Malibu Burban >T'L REC AREA p p 'ANDS Santa Monica OGl PARK LOS ANGELESQOpas Long Beach o i oA SAN Sant —, carauNA Capistra ISLAND dw Field Supervisors Proposed for This Contract Three regional Field Supervisors are assigned to this contract, providing overlapping field oversight and built-in coverage continuity. KEY RESPONSIBILITIES • Oversees post -order compliance and performs real-time GPSIRFID patrol audits. • Leads de-escalation far encounters with unhoused populations. • Enforces facility opening and lack -up security procedures. AGS 224-HR INTERNALTRAINING • Supervisor Leadership & Law Enforcement Liaison (LAPOILASD coordination). • OSHA 10-Hour Workplace Violence Prevention & IIPP Hazard Identification. CALSAGA Certified, lie-escahatbji Speciahst (Vnhoused), Pepper Spray & Tear Gas Permot, and CPR{AEL KEY RESPONSIBILITIES • Oversees relief supervision and contingency shift coverage across all branches. • Conducts unannounced post -inspections and audits AGSTrac@ patrol lags. • birects emergency evacuations and incident response with branch leadership. AGS 224-HR IVERNAL TRAINING • Audit Compliance & Shift Contingency Operations- • Active Shooter Protocols, Fire/Disaster Evacuation & WMD Response. CALSAGA Certihed, Field Supervision Specially#, Red Crass CPIi/AEb/First Aid, and Emergerrey Response KEY RESPONSIBILITIES • Provides field supervision and backup coverage across Santa Clarita library accounts- • Enforces safety protocols, conflict resolutlOn, and site access control. • Audits guard readiness, uniform standards, and electronic checkpoint compliance. AGS 224-HR INTERNAL TRAINING • Public Facility Conflict Resolution & Disability/Sensitivity Awareness. • AGSTrace Real -Time Incident Logging & EmergenCy Coordinator Training - CAI SAGA Certified, Mvnicrpal & HeaPhcare Secijnty, Rod CrnGs CPP1AF01FirstA0, and l.rvescalation Certified See Section 1.1.6, Off -site Personnel, for a full description of field -supervision activities. 01 Security Guards Proposed for This Contract KEY RESPONSIBILITIES • Patrols interior and exterior grounds while monitoring pedestrian and vehicle traffic. • Inspects dears and access points to ensure facility integrity. • De-escalates site disturbances and maintains comprehensive shift and incident logs. AGS 224-HR INTERNAL TRAINING • Completed advanced BSIS(CALSAGA training in powers to arrest and legal liabilitles. • Certified in conflict resolution, active listening, and vulnerable population outreach- CALSAGA Certified, Public Relations Specialist, Powers to Arrest & Use of Force, and Observation & KEY RESPONSIBILITIES • Conducts routine and unannounced patrols while enforcing access control protocols, • Monitors common areas and parking lots, responding to alarms and site disturbances. • Compiles daily activity reports and maintains shift logs. AGS 224-HR INTERNAL TRAINING • Trained in powers to arrest. IVID/terrorism awareness, and security law. • Certified in scenario de-escalation, public engagement, and tone/posture control. CALSAGA Certified, WM0 & Terrorism Awareness, Scenario Oe escalatlr rr Certified, and Access Control KEY RESPONSIBILITIES • Patrols grounds and parking zones to maintain a visible security presence. • Enforces patron rules and assists visitors with directions and inquiries_ • Compiles daily activity reports while maintaining an approachable presence. AGS 224-HR INTERNAL TRAINING • Trained in officer safety, company policies, and search and seizure_ • Certified in customer service, wayfinding, and de-escalation. CALSAGA Certified, 14 years Customer Service Fxp., Non-Vlofent De-escalation, and wayfinding Specialist KEY RESPONSIBILITIES Patrols facility grounds and verifies access at property entrances. • Responds to security alarms and site disturbances_ • Compiles incident reports and maintains accurate shift logs. AGS 224-HR INTERNAL TRAINING Trained in observation, documentation, and liability mitigation. • Certified in AGSTrac@ CPS scanning, real- time logging, and electronic checkpoints. CALSAGA Certifier!, AGSTracO Patrol Specialist, Communication & Post Orders, and Liability hfitigatioun KEY RESPONSIBILITIES • Monitors property boundaries while inspecting doors, gates, and walkways. • Applies de-escalation techniques to resolve conflicts with uncooperative patrons. • Deters loitering, theft, and unauthorized access across facility grounds. AGS 224-HR INTERNAL TRAINING • Trained in stale -regulated baton procedures and officer safety. • Certified in de-escalation, public outreach, and high -stress encounters. CALSAGA CerNhed, De escalat;ors & Behavioral Awareness, BSIS Baron Pervvtir Certified and Access Control flu] BSIS Screenshots (Taken September 9, 2026) BUREAU OF SECURITY AND INVESTIGATIVE ISSUANCE DATE NOVEMBER26.20T9 BSIS SERVICES EXP NOVEM ER30,2ION 27 NOVEIABER 30, 202] .. .. -''"" CURRENT DATE I TIME BEPTEMB7 26 OE AM LICENSING DETAILS FOR: 6470263 NAME. AL-SANIAN. PATRIs L ICENSE TYPE. HI FY GUARD RESEDA CA91335-2666 LOSANGELES COUNTY FRI MARY STATUS: CURRENT PREVIOUS NAMES: ALEKSANIANISAULZAMI. PATRIS ISSUANCE DATE BUREAU OF SECURITY AND INVESTIGATIVE NOVEMBER 5 2013 BSIS SERVICES EXPIRATION DATE sUNE 30. 2027 CURRENT DATE (TIME SE PTEMSER 9. 2026 7 26.38 AM NAME: PEREZ RUDY jONATHAN ADDRESS OF RECORD LICENSE TYPE: SECURITY GUARD SONG BEACH CA 90B05 5952 LOSANGELES COUNTY PRIMARY STATUS. CURRENT LICENSE RELATIONSHIPS GUARD TO BATON PERMIT LICENSEIREGISTRATION ROLE. GUARD ADDREBS: LONG BEACH CA 90805 5975 RELATED PARTY ROLEBATON PERMIT LOS ANGELES COUNTY NAME: PEREZ, RUDY JONATHAN LICENSEIREGISTRATION TYPE: BATON PERMIT LICENSE NUMBER: )598717 PRIMARY STATUS: CURRENT QUALIFYING FIREARM PERMIT LICENSEMEGISTRATION ROLE: BUSINESS OR PROFESSIONAL ADDRESS: LICENSE LONG BEACH CA 90805-5952 LOS ANGE'.LES COUNTY RELATED PARTY ROLE: EXPOSED FIREARM PERMIT NAME: PEREZ. RUDY JONATHAN LICENSEIREGISTRATION TYPE: EXPOSED FIREARM PERMIT LICENSE NUMBER: 2525735 PRIMARY STATUS: CURRENT is rL BUREAU OF SECURITY AND INVESTIGATIVE B$�$ SERVICES LICENSING DETAILS FOR: 1393380 NAME: tAOPOUR MEHRAN LICENSE TYEF: SccUk,'r, GUARD RESECA CA9133521E LOSANGELES COUNTY PRIMARY STATUS: CURRENT PREVIOUS NAMES: MEHRAN RADPOUR LICENSE RELATIONSHIPS GUARD TO BATON PERMIT LICENSEIREOISTRATION ROLE: GUARD ADDRESS RESEDA 91 2666 RELATED PARTY ROLE. BATON PERMIT l0$ANGEL CE$ C335 OUNTY OUNTY NAME_RADPOUR MEHRAN LICENSEIRECISTRAMON TYPE: BATON PERMIT LICENSE NUMBER: Y551373 PRIMARY STATUS: CANCELLED GUARD TO BATON PERMIT LICENSEIREGISTRATION ROLE: GUARD ADDRESS: RELATED PARTY ROLE: BATON PERMIT RESEDA CA 91336 2866 LOS ANGELES COUNTY NAME: BARBOUR. MEHRAN LICENSEIREGISTRAT10N TYPE: BATON PERMIT LICENSE NUMBER: 156BB05 PRIMARY STATUS: CURRENT QUALIFYING FIREARM PERMIT LICENSEIREOISTRATION ROLE: BUSINESS OR PROFESSIONAL ADDRESS: LICENSE RESEDA CA 91336 2866 LOS ANGELES COUNTY RELATED PARTY ROLE: EXPOSED FIREARM PERMIT NAME: RADPUUR MEHRAN LICENSEIREGISTRATION TYPE: EXPOSED FIREARM PERMIT LICENSE NUMBER: 333056 PRIMARY STATUS: CURRENT ISSUANCE DATE MAY 7 2003 EXPIRATION DATE NOVEMBER 30. 2027 CURRENT DATE (TIME SE PTEMSER 9. 2025 7265d AM iV, BUREAU OF SECURITY AND INVESTIGATIVE ISSUANCE BATE ©� JANUARY13,2021 BSISSERVICES EXPIRATIO JANUARY3BATE 31, 2027r CURRENT OAT E (TIME V SEPTEM6R C. 2AM G AM 7 1 LICENSING DETAILS FOR: 6534019 NAME: ALMA, ABDELRANMEN ADDRESS OF RECORD LICENSE TYPE: S-HITY GUARO CAg1321 3623 �OS Al(CLES COUNTY PRIMARY STATUS: CURRENT ISSUANCE DATE BUREAU OF SECURITY AND INVESTIGATIVE U,Y3C.2021 EXPIRATIONDATE BS I S , SERVICES ULY3u,V 31. 2027 CURRENT DATE (TIME SEPTEM6C.2 71 1 BE2AMAM LICENSING DETAILS FOR: 6567060 LICENSE TYPE: SC(:'SHITY GUARO 9TFR CA95536-.1CLL �CSANGELES COuvl'v PRIMARY STATUS: CURRENT ISSUANCE DATE BUREAU OF SECURITY AND INVESTIGATIVE MARCH ,1. 2024 B S I S SERVICES EXPIRATION DATE ARCH ARCM IA31. 2023 CURRENT DATE (TIME SEPTEMB7 1 9. G 2 A25 M 9. LICENSING DETAILS FOR: 6748571 NAMF. _ ' 1-HON ADDRESS OF RECORD LICENSE TYPE: SECURITY GUARD PALMUALE GA99E50-5366 LOSANGELES COUNTY PRIMARY STATUS: CURRENT 13 BUREAU OF SECURITY AND INVESTIGATIVE ISSUANCE DATE �L APCII112N2, BS I S SERVICES EXPIRATION DATE I0ARC1+ 61 2026 CURRENT DATE I TIME r V SEFT61.IfiER L. 2126 LICENSING DETAILS FOR: 6750324 NAME: r— LILNLLL ELAN ADDRESS OF RECORD LICENSE TYPE: SL:JHI IY GDARE BTFR CA 93E3� _CS ,G£LES GOun Yr PRIMARY STATUS: CURRENT BUREAU OF SECURITY AND INVESTIGATIVE ISSUANCE DATE �L CCTQBCR 17 2023 B S I S SERVICES EXPIRATION DATE CCTO6Eft 3` 202� CURRENT DATE I TIME LICENSING DETAILS FOR: 6870010 NAME: ONU O—W, MICMAE_ ADDRESS OF RECORD LICENSE TYPE SECT Wy GUARD �R CA93S''1 1111 . CIA.".,, FS GOU.t''Y PRIMARY STATUS: Cr1FiRFN- LICENSE RELATIONSHIPS GUARD TO BATON PERMIT LICENSElREGISTRATION ROLE: GUARD ADDRESS'. ANCAST=R CA 93MC RELATED PARTY RULE.- SAI UN N_RM I ::S AVG'i_ i _S uUJI,Y NAME', VNU OLINNA nIICHALL LICENSEIREGISTRATION TYPE: BATON P-RMII LICENSE NUMBER. 1595311 PRIMARY STATUS. CURPFN I 14 City of Santa Clarita I RFP No. LS-26-27-07 American Global Security, Inc 1.1.6.Off-site Personnel Reference: Section 8 / RESPONSE FORMAT AND SELECTION CRITERIA 11. Response Format / 1.1. RESPONSE FILE,- Evaluation: Staff and Equipment Resources (primary), 25% weight Thoroughness/Approach (secondary), 25% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: 'Describe the activities of the designated contract manager, support and supervisor personnel." AGS will designate four named off -site personnel to perform dedicated contract management and field -supervision functions, backed 24/7 by our central dispatch operations and AGSTrac® mobile technology platform. Contract Manager — Christian Mable • Single Point of Contact: Serves as the dedicated executive contact for the City Contract Coordinator and Library Branch Administrators for all contract -level administration and reporting. • Proven Public Sector Experience: 5+ years of security operations management (Overton Security, OnGuard Security, GardaWorld, Allied Universal); current relationship lead for the City of Glendale (primary proposal reference), City of Upland PD, and City of Malibu. • Mandatory Quarterly Reviews: Attends all required quarterly performance meetings with City staff to evaluate operations, review incident trends, and optimize service delivery. • Compliance & Records Management: Audits daily activity logs, submits weekly incident reports, and maintains updated California Guard Cards, background verifications, and 8- hour pre -assignment training records for all assigned W-2 personnel. Support Personnel — 24/7 Dispatch Center + AGSTrac® / TearnXpress • Continuous Shift Tracking: Provides 24/7 real-time monitoring of guard movements, checkpoint completion, and immediate emergency dispatch. • Geofenced Clock -In Verification: Uses a 100-meter GPS radius to confirm guards are physically on -site at Jo Anne Darcy Canyon Country, Old Town Newhall, or Valencia libraries prior to shift commencement. • 1-Hour Backup Guarantee: Automated missed clock -in alerts trigger 24/7 Dispatch to immediately mobilize pre -vetted standby guards, guaranteeing a replacement within 1 hour if a guard is absent or dismissed as unprepared by Library staff. W Supervisor Personnel — Patris Aleksanian, Rudy Perez, Mehran Radpour • Unannounced Field Audits: Conducts 6+ unannounced physical site visits per week across all three library branches (minimum 2 visits/week per branch). • Quality Assurance Inspections: Audits guard uniform standards, active communication devices (phones/tablets), daily activity log entries, and strict enforcement of the Library Code of Conduct (LCOC). • De -Escalation & Safety Coaching: Ensures guard adherence to the City's strict non-physical altercation policy, reinforcing diplomatic, non-violent de-escalation techniques. • Meal & Rest Period Relief: Coordinates field relief schedules to ensure continuous post coverage during all required guard break periods without leaving any library unattended. Incident Response — Public Library 5-Step Process <o> AGS applies its official 5-Step Incident Response Process tailored specifically to municipal library facilities: • Step 1 (Detection): On -site guard identifies an operational or security incident via direct observation, patron/staff report, or AGSTrac® checkpoint alert. • Step 2 (Alert): Guard immediately notifies the Branch Administrator and 24/7 Dispatch via company -issued communication devices. • Step 3 (Response): Guard executes diplomatic de-escalation and LCOC enforcement protocols to stabilize the situation while avoiding physical altercation. • Step 4 (Escalation): If specialized intervention is required, the guard/supervisor immediately contacts the Santa Clarita Valley Sheriff's Station / First Responders (911) per established protocol. • Step 5 (Resolution): On -site personnel secure the area, restore normal library operations, and generate a comprehensive AGSTrac® incident report for City review. `r Branch -Specific Patrol Emphasis Because each Library branch differs in size, layout, and activity level, AGS's on -site guards and Field Supervisors tailor their patrol routine within each fixed post to match the specific facility: Jo Anne Darcy Canyon Country Library (17,000 sq. ft.; 100,026 annual patrons; 44 reported security incidents in the past 12 months) — the smallest footprint in the system. Patrol focus is on the single -story main floor, public entrances, restrooms, and the adjacent exterior parking lot. Old Town Newhall Library (30,100 sq. ft.; 224,056 annual patrons, the highest of the three branches; 85 reported security incidents in the past 12 months, nearly double the other branches) — the largest and busiest facility. Its multi -level layout calls for more intensive foot patrols covering stairwells, interior reading spaces, courtyards, restrooms, and the exterior perimeter and parking areas. Valencia Library (23,966 sq. ft.; 158,133 annual patrons; 44 reported security incidents in the past 12 months) — a mid -sized civic center facility. Patrol routine follows a systematic hourly rotation through interior aisles, study zones, corridors, restrooms, and exterior access points. This branch -by -branch approach ensures each guard's patrol technique and attention are proportioned to that facility's actual square footage, patron volume, and incident history, rather than one generic routine applied across all three Libraries. 17 City of Santa Clarita I RFP No. LS-26-27-07 American Global Security, Inc 1.1.7. Equipment Reference: Section 8 / RESPONSE FORMAT AND SELECTION CRITERIA I. Response Format 1.1. RESPONSE FILE, Evaluation: Staff and Equipment Resources (primary), 25% weight Thoroughness/Approach (secondary), 25% weight [Q&A Set 01 / Q8, Q9, Q46],- Explicit Agency Instructions: "Respondent must provide a list of any and all proposed equipment including but not limited to any communication devices, electronic patrol equipment or other related items that may be used to perform required duties." Equipment AGS equips each security officer with essential tools to ensure they can fulfill their duties effectively and maintain reliable communication. The equipment provided includes: • 2-Way Radios: Enable efficient communication with on -site teams and the Dispatch Center for seamless coordination. Communication • Company -Issued Cellphone: Used for direct communication, Equipment incident reporting, and real-time updates via AGSTrac®. • Company Tablet: Supports AGSTrac® and essential tools for streamlined reporting. • Flashlight: Ensures visibility during night patrols. Standard Security • Reflective Safety Vest: Enhances officer visibility, especially in Equipment low -light areas. • Security Utility Belt: Holds essential equipment securely. • Company Headgear: Maintains a professional and unified look. Equipment Not Included for This Assignment AGS maintains a broader equipment catalog for armed and mobile -patrol contracts. The items below are not proposed for this assignment, since the RFP calls for unarmed guards on a fixed post with no vehicle patrol or screening function [RFP / Supplier Responsibilities, Clauses 4.1, 4.4-4.4.31: • Body -worn cameras — not proposed for this assignment; not required under the RFP's stated equipment scope [RFP / Supplier Responsibilities, Clauses 4.1, 4.4-4.4.31. • Firearm — armed -tier only; this contract is unarmed [Supplier Responsibilities, Clause 4.11. • Pepper spray, baton, handcuffs — armed -tier only. • Metal detector wand — no screening function specified in this RFP. • Patrol vehicles/bicycles — single fixed -post guard per branch, not a mobile patrol. • SiteWatch mobile AI surveillance trailers — an outdoor/perimeter tool, not a fit for a single indoor post. 18 Sample Patrol Report Reference: Section 8 / Supplier Responsibilities, Clause 6.3; Explicit Agency Instructions: A sample of the contractor's potential or proposed report shall be included in the submission for this solicitation." �� A R,C, nMeA�un craan�secuem Teat —Library a Technology Center Location: Checkpoint #3 Unit: — (S) Leval t Daily Activity Report AMERICAN GLOBAL SECURITY, INC. Officer checked around Checkpoint area to make sure there were no signs of vandalism, safety hazards, lights out, or anyone loitering in the area. - No any suspicious activities around the properties, everything safe and secured.;i Shift Start January 28, 202612:53 PM Shift End: January 28, 202601:30 PM -. - Checkpoint monitoring —Library & Technology Officer checked around Checkpoint area to make sure there were no signs of vandalism, safety hazards, Center lights out, or anyone loitering in the area. - No any suspicious activities around the properties, everythingLocation: Checkpoint to safe and secured. MA Unit — (S) Level 1 Checkpoint monhoring —Library 8 Technology Officer checked around Checkpoint area to make sure there were no signs of vandal ism, safety hazards, Center lights out, or anyone loitering in the area. - No any suspicious activities around the properties, everything r( + ;� Location: Checkpoint #2 safe and secured. p Unit — (S) Level t Checkpoint monttod, —Library a Technology Officer checked around Checkpoint area to make surethere wereno signs of vandalism, safety hazards, Center lights out, or anyone loitering in the area. - No any suspicious activities around the properties, everything Location: Checkpoint #4 safe and secured. Unit: — (S)Level 1 ...,�. Checkpoint q —Library 8 Technology Officer checked around Checkpoint area to make sure there were no signs of vandalism, safety hazards, Center lights out, or anyone loitering in the area. -No any suspicious activities around the properties, everything a Location: Checkpoint#8 safe and secured, Unit — (S) Leval t —Library 8 Technology Officer checked around Checkpoint area to make sure there wereno signs of vandalism, safety hazards, ' Center lights out, or anyone loitering in the area, - No any suspicious activities around the properties, everything Location: Checkpoint S7 safe and secured. _ Unit — (S) Level t Checkpoint monitoring Wednes ay January 28, 2026 e —Library a Technology e Officer checked around Checkpoint area to make sure there were nosigns of vandalism, safety hazards, Center lights out, or anyone loitering in the area. - No any suspicious activities around the properties, everything Location: Checkpoint #6 safe and secured. Unit — (S) Leval t li I II II 11 II Wednesday January 28 c —Library 8 Technology III Officer checked around Checkpoint area to make sure there were no signs of vandalism, safety hazards, Center lights out, or anyone loitering in the area. - No any suspicious activities around the propertie% everything Location: Checkpoint #5 safe and secured. Unit — (S) Level 1 Checkpoint monitoring Page 1 of 1 Report Run: January 29, 2026 01:30 PM 19 City of Santa Clarita I RFP No. LS-26-27-07 American Global Security, Inc 1.1.8. Training Plan Reference: Section 8 / RESPONSE FORMAT AND SELECTION CRITERIA 11. Response Format / 1.1. RESPONSE FILE, Evaluation: Staff and Equipment Resources (primary), 25% weight, Thoroughness/Approach (secondary), 25% weight (Q&A Set 01 / Q8, Q9, Q461; Explicit Agency Instructions: "Respondent must provide an outline of the proposed training plan for all guards and field supervisors that will work at any Library branch." AGS Training Framework: Specialized Library Security & Public Safety Public libraries require a specialized security approach that balances safety and deterrence with an open, welcoming civic environment. American Global Security (AGS) has structured its security training program to address municipal risk, legal compliance, and community trust across our five -phase, 224-hour curriculum. All guards deployed to the City of Santa Clarita's library branches receive comprehensive instruction tailored specifically to public library operations, customer service, and de-escalation. Phase 1 Orientation & BSIS Guard Card Certification Phase 2 Core Security Skills & Legal Boundaries Phase 3 Emergency Response & Facility Patrols Phase 4 Community Engagement, LCOC & De -Escalation Phase 5 Advanced Library Scenarios & Supervisory Evaluation Total Comprehensive Library Security Curriculum ABOUT ANFRICAN GLOBAL SFCURNV M Days 1-3 Days 4-10 Days 11-16 Days 17-22 Days 23-30 30 days m 24 hours 48 hours 48 hours 48 hours 56 hours 224 hours U91 Legal Liability & Civil Exposure Unarmed security personnel operating in public facilities must understand the exact legal scope of their authority to protect the City from civil liability and administrative exposure. BSIS-compliant training defining the exact legal boundaries of citizen's arrest, detention limits, and legal liabilities under California law. • Strict Non-lnteu ion Altercation Guards are explicitly trained to use verbal presence, diplomatic conflict resolution, and de-escalation techniques. Under no circumstances will guards physically engage, fight, or forcibly attempt to physically remove individuals from the premises; officers will maintain distance, contact emergency services, and await law enforcement assistance. • Observat, a & Report Wn Officers receive rigorous training on generating clear, objective, and legally defensible incident reports using the AGSTrac® system. • OSHA Workplace Violence Prevent! c° Guards complete OSHA -aligned training to recognize early indicators of disruptive or aggressive behavior, mitigating risks before escalation occurs. Public Safety & Emergency Management In the event of an emergency or facility threat, AGS personnel are trained to act decisively to safeguard patrons, library staff, and municipal property. • Facility Evacuation & Emergency Respoc Comprehensive instruction on managing fire evacuations, earthquake response, facility lockdowns, and emergency alarm monitoring across all three library branches. • First Aid, CPR & AED Certification All assigned personnel maintain current Red Cross/American Heart Association certifications to deliver immediate medical assistance prior to first responder arrival. • Law Enforcement Coordination: Structured protocols for establishing immediate liaison with the Santa Clarita Valley Sheriff's Station and local fire authorities during critical incidents. • Terrorism & Suspicious Package Response Training in threat recognition, identification of unattended items or suspicious behavior, and execution of site -specific bomb threat protocols. `A Public Interactions, Community Trust & Library Scenario Management AGS officers serve as approachable extensions of library staff. Training emphasizes maintaining a safe environment while upholding the Santa Clarita Library Code of Conduct (LCOC). Prior to deployment, every guard completes a minimum of eight (8) hours of supervisor -led, site -specific instruction focused on public relations, LCOC enforcement, and written reporting. • Santa Clarita Library Code of Conduct (LCOC) Enforcement: Scenario -based instruction equips guards to address policy infractions diplomatically without escalating conflict. o Unattended Minors: Protocol training for identifying lost or unattended children, maintaining continuous observation, ensuring child safety, and coordinating with library staff or local authorities per City policy. o Sleeping & Unresponsive Patrons: Guidelines for conducting gentle, respectful verbal welfare checks to verify a patron's well-being without physical contact, balancing patron dignity with safety standards. o Food, Drink & Noise Violations: Diplomatic verbal communications designed to gain voluntary compliance with library rules while preserving a quiet, comfortable learning environment for all visitors. • De -Escalation & Behavioral Health Awareness° Non-violent conflict resolution is the mandatory default response. Guards complete specialized modules on tone control, body language, active listening, and interacting empathetically with unhoused individuals or patrons experiencing mental health crises. • Customer Service & Cultural Competency: Training covers disability assistance, neurodiversity awareness, and polite wayfinding to reinforce a welcoming civic space. C-cenario Module Visual Trigger Core Protocol Goal Unattended Minors Unaccompanied young child Continuous visual observation & staff coordination Sleeping Patrons Unresponsive patron Food / Noise Rule infractions Behavioral Health Mental health crisis / Distress Customer Service Wayfnding / Accessibility needs Non -contact verbal welfare check Diplomatic dialogue for voluntary compliance Non-violent de-escalation & empathetic communication Polite assistance & neurodiversity awareness `�: Workplace Safety & Facility Operations Security operations are structured to prevent accidents, eliminate physical hazards, and ensure safe access across all library facilities. • Injury & Illness Prevention Program (IIPP): Rigorous safety protocols covering environmental hazard recognition, slip/trip prevention, and personal safety. rior Foot Patrols: Training on conducting structured foot patrols inside reading rooms, stacks, restrooms, hallways, stairwells, exterior perimeters, and adjacent parking lots across the Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia branches. • Heat Illness & Ergonomics: Annual safety instruction focusing on hydration, outdoor patrol rotations, and physical wellness during warm weather periods. Operational Performance & Technology Integration AGS reinforces accountability through continuous technological tracking and field supervision. • AGSTrac® GPS/RFID Real -Time Patrol System Officers are trained to operate company - issued smart devices, scanning fixed interior and exterior RFID/NFC checkpoint tags to record real-time location data and patrol verification. Routine procedures for inspecting doors, restrooms, stairwells, and emergency exits every hour, generating automated digital logs. • Closing Escort Procedures: Standardized protocols for assisting library staff during branch closing, including full facility sweeps and accompanying staff to their vehicles approximately 30 minutes after closing. • 1-Hour Replacement SSA Preparedness Backfill and relief guards complete the identical 30-day training curriculum, ensuring rapid deployment within 60 minutes if a primary guard is absent or dismissed. In 23 Leadership & Supervisory Oversight Dedicated supervision ensures field operations adhere strictly to City standards and contract specifications. • Field Supervisor Coaching: Field supervisors conduct unannounced site audits, verify AGSTrac® patrol logs, review daily activity reports, and evaluate guard professionalism. • Quarterly Performance Review ignment: Supervisor curricula align with the City's quarterly performance review schedule to proactively implement operational enhancements at no cost to the City. Any performance gap identified by library administration or AGS supervisors triggers mandatory 48-hour remedial retraining or immediate post reassignment. Adapting to Changing Conditions • Continuous Curriculum Refresher Guards complete mandatory annual BSIS refresher courses and updated site -specific training modules covering any revised Library Code of Conduct policies. • Strictly Unarmed Service Model: Training is 100% focused on unarmed public safety, de- escalation, and diplomatic verbal intervention. Training Administration & Compliance • Zer Cost Commitment: All basic, site -specific, and refresher training is fully funded by AGS and included in the standard hourly billing rate. • Audit -Ready Documentation. Complete employee training records —including certifications, dates, instructor signatures, and exam scores (minimum 80% passing grade required) —are maintained in digital personnel files and available to City administrators upon request. • State -Certified Instructors: Courses are conducted by BSIS-certified trainers, while CPR/AED modules are taught by certified Red Cross/American Heart Association instructors. 24 City of Santa Clarita I RFP No. LS-26-27-07 American Global Security, Inc 1.1.9. Uniforms Reference: Section 8 / RESPONSE FORMAT AND SELECTION CRITERIA 11. Response Format / 1.1. RESPONSE FILE, Evaluation: Staff and Equipment Resources (nominal), 25% weight [Q&A Set 011 Q8, Q9, Q46]; Explicit Agency Instruct►ons: "Provide a photo or a mockup composite of the proposed uniforms." Uniform standards and issued equipment are designed to promote a professional appearance, visibility, and deterrence appropriate for a public library setting. Each AGS security officer is issued three (3) full sets of uniforms upon hire, tailored to their specific role and assignment. AGS uniforms and equipment are regularly inspected for quality and appearance, and any damaged item is replaced immediately at no cost to the officer. Guards who do not maintain proper grooming or a serviceable uniform are relieved from post until appropriately equipped — the same standard applies if a client raises a concern about a guard's appearance. • Shirt: Black or white, short or long sleeve, with logo shoulder patches and a standard collar. • ID & Badge: Photo ID and a company -issued metal badge worn on the chest. • Belt: Leather basket -weave duty belt. • Pants: Black cargo pants. • Footwear: Professional black security boots. • Optional: Black tie, body camera, radio. PR