HomeMy WebLinkAbout1992-11-10 - AGENDA REPORTS - BILINGUAL TRAINING (2)CONSENT CALENDER
DATE: November 10, 1992
SUBJECT: Bilingual Training
DEPARTMENT: City Manager
BACKGROUND
AGENDA REPORT
If,
City Manager Approval Z15VII
�w
Item to be presented�byt
Jennifer Jones
In an effort to improve customer service and effective communication with the
Spanish speaking citizens in the Santa Clarita Valleyj the City would like to
extend the invitation for Sheriff personnel and interested City staff members
to participate in a bilingual training program. 34 Sheriff.personnel members
have expressed a desire to participate in a bilingual training session that
could assist them with eliminating and preventing communication barriers. We
can also expect at least a dozen City staff members to express a desire for
taking this course. This would offer Interested personnel the necessary tools
to expand their knowledge, improve customer service, and communicate more
effectively with Spanish speaking citizens. A training session of this nature
can improve communications and increase productivity in any working
environment.
The 00ne Twelve USA" language solution company has been in operation for 20
years, with an enrollment of over 18,000 students. The 6 month program
offered by this agency is equivalent to a three year course at a community
college. This agency is currently working with 402 of the LAPD Foothill
Police division, with a success rate of 82Z.
They are requesting that the City Council support their efforts by
underwriting 50Z of the training costs per person, through,the use of
contingency funds. The company reduced rate for a 30 week -Spanish speaking
program would cost $580.00 per student. The program includes 45 hours of
conversational classes, two course workbooks, and audio tapes. The
reimbursement amount for 50Z of the training costs would come.to $290.00 for
each participant.
To accept this proposal to provide 50Z of the bilingual training program
expenses per person, through the use of $10,000 of contingency funds
(01-4201-290) to personnel division(Ol-4110-230).
APPROVED Agendallem: