HomeMy WebLinkAbout1993-06-22 - AGENDA REPORTS - COMPUTER HARDWARE MAINT AGMT (2)AGENDA REPORT
City Manager
Item to be 16resented by:
Ken Pulskamp
CONSENT CALENDAR
DATE: June 22, 1993
SUBJECT: Computer Hardware Maintenance Agreement
DEPARTMENT: Management Services
BACKGROUND
The computer system at the City of Santa Clarita has grown in complexity and numbers over
the last five years. This growth, since the initial purchase of six terminals and personal
computers (PC's) attached to the Wang 5460, includes the addition of two local area networks,
as well as the addition of terminals for a total of 189 devices attached to the Wang VS.
Hardware maintenance through the end of the.current fiscal year is projected to be $33,862
The City has over two million dollars invested in computer systems. To protect this
investment, on-going maintenance and repairs of equipment are required. Originally, the
City contracted with Wang to provide maintenance. In fiscal year'92293, the City began
utilizing third party vendors to provide hardware maintenance. Last fall, the City issued a
Request for Proposal to exnmine other options for computer hardware maintenance. Only
two vendors responded. Those bids were rejected to give local vendors an additional
opportunity to compete. The Request for Proposal was re -issued last month.
Four vendors responded with proposals. Overall response to the RFP, customer satisfaction,
experience, vendor stability, and costs were examined and scored. Attached is a summary of
the vendor scores. Some equipment had not been covered by maintenance previously such as
MacIntosh equipment and HP printers and approximately 50 PCs. The PCs were previously
covered by warranty. Information Resources also examined the possibility of maintaining
some equipment based upon time and materials costs. In examining costs associated with
the repairs on PCs and the limited staff resources, the cost/benefit comparison supports
continued maintenance on all equipment.
In order to obtain the most cost efficient maintenance for the City, the equipment was
grouped according to function; Wang system equipment, terminals, MacIntosh equipment,
PCs, Wang peripherals, LAN peripherals, and Input/Output devices. With one exception, the
recommended vendor offeredthe lowest cost. The exception is the LAN peripherals. Wang
offered the lowest price however CompTech, who offered the second lowest price, is the
Appfloffl he wla [tem:
recommended vendor because of the uncertainty of Wang's financial situation. The
equipment to be included in the maintenance agreement with each vendor is: Wang system
equipment to be maintained by Wang to protect our software support on the mini -computer;
Wang terminals to be maintained by CompTech; MacIntosh equipment to be maintained by
CompTech; PCs to be maintained by CompTech; Wang peripherals to be maintained by Third
Party Maintenance; LAN peripherals to be maintained by CompTech; Input/Output devices
will not be covered at this time.
Three vendors were selected to offer the City the most efficient hardware maintenance. If
problems arise with any one of these vendors meeting the maintenance needs, the equipment
can be included in the coverage offered by another one of the selected vendors.
RECOMMENDATION
Direct staff to contract for services with Wang for a monthly cost of $944.20; CompTech for
$3,340.00; and Third Party Maintenance for $369.00. to provide the most cost efficient
maintenance, and authorize the City Manager to execute the contracts. Funds have been
included in FY'93-'94 budget.
attachments
egpmt.agd
--RESPONSWENFSS SCORE
.---EXPERTISE SCORE
--SYSTEM EQUIP COST S CORE
-SYSTEM EQUIP COVERAGE SCORE
-TERMNALSCMSCORE
-----TERNBNALS COVERAGE SCORE
--APPLFJMAC COST SCORE
--APPLEMIAC COVERAGE SCORE
--PERSONAL COMPUTERS COST SCORE
--PERSONAL COMPUTERS COVERAGE SCORE
--WANG OUTPUT DEVICES COST SCORE
---WANG OUTPUT DEVICES COVERAGE SCORE
--LAN OUTPUT DEVICES COSTSCORE
-LAN OUTPUT DEVICES COVERAGE SCORE
-10 DEVICES COST SCORE
--10 DEVICES COVERAGE SCORE
-CUSTOMER REFS SCORE
-VENDORSTABR.I'lY SCORE
-------TOTAL SCORES
NOTE--INDICATFSAWARD
t1'LAIlITPFP. XL`r: ] Ii4ITPPRFP. XLS
City of Santa Clarita Computer Maintenance RFP
SUM MARY INFORMATION
Exhibit 1
1
City of Santa Clarita Computer Maintenance RFP
Wang SCORE CMS SCORE CompTwh
Will you respond wiNin q howa w repair equipment? Yns 1 Yes - I Yea
H the egwMent cannot be mpai.d mt site, will you
provide loaner equipment for the duration of the repair! No 0 Yes 1 Yes
How many semi¢ admicians does your organization
T01rd Party Malmo...
SCORE
SCALE
have stationed in the Los Angeles areaarailableta
Yes
1
No=0 Y. -I
respond to the City, needs wirbin the required time?
23
2
7
Do you have lona in stock for the aquipmau lined?
Yes
I
Yea
What is the motion market value of the local
IO -19= 1
pans inventory maintained by yaw
2
0
20-29=2
company?
$1,076,720.00
2
s500,000.00
What troubleshooting and erpendablea replacement
Call screening through mmsappon
I
We wouNneedageneml
would you require before responding to aservice dl7
enuerm better prepare fen onsite
description as to she problem
Lin Be[...
visit with pans, software or
0
from the power-Ifresponding
1
di.porties.
0 11
to printer problems, all that is
needed is a soma for ribbons if
_-RRSPOASIV3
—.COMMENTS
[MAINTEPP. XL'.4j NAIlUP.FP. XLS
7
0 1 10
L Yes
0 $750,000.00
1 Should an error indication oa
any device point to
expendable replacement as
the appropriate corrective
action, this twat be done prior
to placement of a moria edL
d
Exhibit 1
SCORE
T01rd Party Malmo...
SCORE
SCALE
1
Yes
1
No=0 Y. -I
I
Y.
I
No=0 Y.=I
0.9=0
IO -19= 1
1
2
0
20-29=2
1
Some
0
Other =0 Yes=1
0.500.000=0
500MI-1,000,000= I
1
310,000.00
0
n1,000,000=2 '
1
didn't respond
0 11
0. 1 bated on comments
6 2
Wang VS Mini-Cmnpmer
Wang P...w Comgnen
IRMCompuible PCs
Madntmh Compomn
Novell LoW Arta Network
Tokm Ring Nawnrk
Weng Lina Primer
Wang da mersix printer
Den Pmdom Primes
Hewlett Packed Primus
LAN imed.a cards
Weng Local Camra. C..,r.
.—..EXPERTITRSCORR
—COMMENTS
ndAINTRFP. XLNj Iia IIITRF P. Y.LS
r. ,
3
City of Santa Clarita Computer Maintenance
RFP
Exhibit 1
Weng
1>xnedenro
SCORE CMS SCORE
Cnm erre R.rp ri nrr cO,,�OLq
CampT.h
Experience Comments
SCORE
Third Party Melntenance
FxnS;k,�r, Comment
SCORE
SCALE
13
nane 2 Na 0
J
1
1
0
0-3=0
i8_1
7
1 Na 0
J
1
1
0
A=2
3
0 14 2
4
1
2
0
2
0 10 From SE to Qwdn 2
I
0
0
0
3
0 5 Ndw.2.0-3.11 1
2
0
5
i
3
0 4 InW.3..SMC 1
2
0
0
0
13
2 Na 0
4
1
1
0
13
2 n/a 0
4
1
1
0
• 13
2 9 Li. & Luer 2
4
1
5
1
13
2 5 AE HP Printers 1
d
1
1
0
3
0 5 Atrnet,Ethemet,Tokt 1
2
0
0
0
' Ring.10B -T
7
I da 0
d
1
1
0
12 10
0
2
3
Descrlotlna
-SYSTEM
Wang 5460 Mini -Computer
Wang MT2238V3 summer rape
Wang 2509V 9 Track Tape Drzve
Wang 2269v-5 Disk Drive
Wang 2269V-6 Disk DRiva
Magna Dud S. Tape Drive
SYSTEM EQUIP COST SCORE
..-SYSIRM RQULP CO VERAGE SCORE
-TERMINALS
Wang4430Worksration
Wang 4230E Wohat dm
Wang 4451 Wezkzratlon
Wang 2110 Workstation
-TERMLNALSCOSTSCORE
-TERMINALS COVERAGE SCORE
[ MUNTRFP. XL]1 MAI14TP FP. XLS
4
City of Santa Clarita Computer Maintenance RFP
Exhibit 1
Wang
SCORE
CMS
SCORE
ConipTxh
SCORE
Third Party Mainlenanm
SCORE
QI$
COSI
Total Cast
C=
Total Cost
C99
Total Cnst
7"ml r"u
1
$95.20
$95.20
1
NO
$0-M
0
$131.00
$131.00
1
$50.00
$50.W
2
COSTSCALE
1
$8.50
$8.50
1
NO
SOAP
0
$7.00
$7.00
1
$5.00
$S.W
2
Dnaece cable=0
Acceptable _ 1
1
$12240
$122.40
1
NO
$O.W
0
$94.00
$94.00
1
550.00
$50.00
2
Most Acceptable=2
Il
$24.65
5271.15
I
NO
$0-M
0
$19.0
$209.W
2
$50.00
$550.00
0
COVERED?SCALE
2
I35-70
$71.40
1
NO
$0.00
0
$25.00
$50.00
2
$50.00
SIK00
0
No=O 'Yes =I
1
$19.55
$19.55
I
NO
$0.00
0
$225.00
$225.00
55.00
35.00
2
$588-20
6
$0.00
0
$716.00
__jL
7
$760.00
8
'
6
Not nrw lw
0
6
6
39
3415
$165.75
1
NO
$0.00
0
$4.00
$156.00
1
$65.00
$2,535.00
0
4
$9.35
. $37.40
1
NO
$0.00
0
$5.00
$20.00
2
$68.00
$272.00
0
2
$9.35
518.70
1
NO
$0.00
0
$5.00
$10.00
2
$75.00
$150.00
0
1
$4.25
$4.25
1
NO
$0.00
0
$4.00
$4.00
1
S60.W
$60.00
0
$226.10
4
$0.00
0
$190.00
6
$3,017.00
0
4
aat nzpomiw
0
4
4
4
nas<dmmn
•--APPLEIMACEQUIPMEAT _
Madmosh FXRCC repecer
Macinwsh Q adra 700
Apple Coble 70E External Disk Drive
Apple More Marker
Radius 1950 Col, Mwriwr
Apple Paeearriter R Luer Prim.
HPSpnjet+S®oocr
--APPLEIMAC COST SCORE
-APPLEWAC COVERAGE SCO RR
[lUIIllTP.FP. XLWI RAINTRFP. XLS
Exhibit 1
5
City of Santa Clarita Computer Maintenance RFP
pLI
Wang
SCORE
CMS
SCORE
CawpTech
SCORE
Third Party htaintcmnce
SCORE
Cgs1
IOlzl Post
Cgs(
Tewl Cncr
Cgs(
Tntal C,I
Cpl(
Total CMt
1
542.50
I42.50
1
S45.0
$45.00
I
$16.00
$16.00
2
378.00
$78.00
0
1
$48.45
$48.45
2
$65.00
$65.00
1
$80.00
$80.00
1
375.0
$75.00
I
1
$9.35
$9.35
1
$15.00
$15.00
0
$3.00
$3.00
2
' $15.00
$15.00
0
1
$5.10
$5.10
1
$9.00
$9.00
0
$0.00
$0.00
2
$8.00
I8.00
0
1
$2210
$22.10
1
320.00
$20.00
1
322.00
$22.00
1
$31.00
$31.00
0
1
$33.15
$33.15
1
345.0D'
$45.00
0
$20.00
$20.00
2
$36.00
$36.00
1
1
$21.75
$21.25
1
$20.00
$20.00
1
$8.0
$8.00
2
$18.00
$18.00
1
$182.90
8
$219.00
4
$749.00
12
$161.00
3
7
7
7
7
Exhibit 1
5
I SLLIFITRFP. XL".') IMINTP.FP. XLS
City of Santa Clarita Computer Maintenance RFP
$215
{Yang
SCORE _
Ducriptinn
SCORE
cla
Tot.? Cnat
-PERSONAL COMPUTERS
SCORE
$40.00
5.051
Wang PC240 P..] Compomr
1
$14.45
$14.45
Wang PC250/l6 Pw nal Compmer
11
$13.60
4149.60
Wang Pogo Personal Computw
10
512.75
$127.50
Wang P021/16S Perron) Compomr
17
518.70
$317.90
Weng PC350116 Persmul Computer
12
$11.90
$142.80
Wang PC350/40 Pmonal CompOer
5
S33.15
3165.75
BIM Canpatible 386/16 Pe ,W Compeer
0
$34.85
$0.00
IB M Comparable 38625 Perwnal ComNwr
21
$34.85
$731.85
IBM Competib1. 38623 Person) Compumr
28
$34.85
$975.80
I SLLIFITRFP. XL".') IMINTP.FP. XLS
City of Santa Clarita Computer Maintenance RFP
Exhibit 1
SCORE _
CMS
SCORE
SCORE
CompTerh
SCORE
$40.00
5.051
Toral rem
5462.00
Cast
Tnml Cos
.
1
$43.00
NO
$0.00
0
$10.00
$10.00
2
1
0
NO
50.00
0
$8.00
$88.00
2
1
$1.65200
NO
$0.00
0
$10.00
$100.00
2
1
NO
$0.00
0
$12.00
$204.00
2
1
NO
$0.00
0
$10.00
$120.00
2
1
NO
50.00
0
$10.00
$50.00
2
1
$35.00
- $0.00
1
$20.00
$0.00
2
1
$40.0
$840A0
1
320.00
$420.00
2',
1
$40.00
$1.120.00
1
$20.00
$560.00
2
6
Exhibit 1
Third Pavy Maimenance
SCORE
5951
TORE CPS[
$40.00
$40.00
0
542.00
5462.00
0
$45.00
5450.00
0
$43.00
$731.00
0
$51.00
$612.00
0
557.00 `
$285.00
0
$55.00
50.00
0
$57.00
51,197.00
0
$59.00
$1.65200
0
6
573.0
50.00 1
584.00
32,184. I
City of Santa Clarita Computer Maintenance RFP
$66.00 1
IBM Compatible 486/16 Pmonot Compmer,
0
$45.05
$0.00
1
$46.00
$0.00
1
323.00
$0.00
IBM Compeuble 486733 P...,W C onj,uw
26
545.05
$1,171.30
1
553.00
31,378.00
1
523.00
$598.00 -
Wang 1240 Monitor
11
50.00
$0.00
2
NO
$0.00
0
$0.00
50.00
Wang 1402 Monitor
8
$0.00
$0.00
2
NO
$0.00
0
$0.00
$0.00
Wang 1403 Monitor
2
$O.W
$0.00
2
NO
50.00
0
$0.00
$0.00
Wang 1413 Moniaor
12
$0.00
$0.00
2
NO
$0.00
0
$0.00
$0.00
Wang 1414 Monitor
15
$0.00
$0.00
2
NO
50.00
0
$0.00
$0.00 ,
Wang 1428 Monk"
4
$0.00
$0.00
2
NO
$0.00
0
$1.00
$4,00
Wang 1640 Monitor
4
$6.80
$2720
1
NO
$0.00
0
$5.00
$20.00 ,
MGC 1428 Monitor
33
$6.80
$224.40
1
$9.00
$297.00
1
$4.00
$132.00
Evtmkw 21428 Monitor
2
$6.80
$13.60
2
$11.00
$22.00
I
$4.00
$8.00
CGS 1489 Monitor
1
56.80
$6.80
2
$9.00
$9.00
I
$4.00
_ $4.00 7
CM 218721"Monitor ..
2
$2210
344.20
1
520.00
$40.00
I
$22.00
544.00 1
-PERSONAL COMPUTERS COSPSCORE
$4,813.15
30
$3,706.00
9
$2,362.00 43
-PERSONAL COMPUTERS COVERAGE SCORE
24
9
24
(NnINTRFP. XLW7 MAINTRFP. XLS
573.0
50.00 1
584.00
32,184. I
$6.00
$66.00 1
56.00
$48.00 1
56.00
$12.00 I
$6.00
. $72.00 ]
$7.00
$105.00 1
$8.00
$32.00 1
$10.00
340.00 0
$5.00
$264.0 1
$23.00
$46.00 0
$23.00
$23.00 0
$23.00
$46.00 1
$8,367.00 8
24
Exhibit 1
7
Exhibit 1
8
City of Santa Clarita Computer Maintenance RFP
DU
Wang
SCORE
CAIS
SCORE -
CompTah
SCORE
Third Parry Maintenance
SCORE
ne.rrinrien
cut
Tn1aLC.as1
C=
TslaLC9A
Last
Total Cast
fssl
TOml Crrct
_WA rGOUTPOTDEVICES
Wang DM501300 Mani. Primer
3
$11.05
$33.15
1
NO
$0.00
0
$8.00
$24.00
2
$18.00
$54.00
0
Wang LM7W Primer
2
$101.15
$20730
0
NO
$0.00
0
$77.00
3154.00
1
$23.00
$46.00
2
Wang LCSI S Wer Primer
1
380.75
$80.75
0
NO
$0.00
0
$58.00
558.00
1
$3700
$32.00
2
Wang LDP8 Luer Primer
4
$45.90 -
$183.60
I
NO
$0.00
0
$58.00
5232.00
1
$22.00
$88.00
2
Wang 5577 Matrix Prioar
1
$58.65
$58.65
0
NO
$0.00
0
536.00
$36.00
1
$15.00
$15.00
2
Wang SC300S.m
1
$25.50
525.50
1
NO
30.00
0
$30.00
$30.00
1
$20.00
$20.00
1
Dara Pmdm 1230 Luer Primer
3
$33.15
$99.45
1
$40.00
$120.00
1
SI10.00
$330.00
0
52&00
$84.00
2
ACS Law Pfi wConw0a
3
NO
$0.00
0
NO
$ODO
0
$0.00
$0.00
2
$10.00
" 530.00
l
-•-WANG 0 UTPUT DEVICES COST SCORE
$683.40
4
$0.00
1
$964.00
9
$369.00
12
-WANG OUTPUT DEVICES COVERAGE SCORE
7
nalrapouiv<
1
8
8
-LANOUTPUTDEVICES
HP Lmrja N Luer Prinw
1
$34.00
$34.00
1
$42.00
$42.00
0
520.00
$20A0
2
$23.00
$23.00
2
1IP Lrerja IUD Wer Prima
I
S34.OD
$34.00
l
$60.00
$60.00
0
$29.00
$29.00
2
$26.00
$26.00
2
IIP Werja Ilhi LmrPrimer
S
$47.60
$238.00
1
$60.00
5300.00
0
$43.00
$215.00
1
$28.00
$140.00
2
IW 7599A Plover
1
$2635
$26.35
2
NO
50.00
0
$125.00
$125.00
0
$75.00
575.00
1
Okidma 391(391. Matrix Primer
25
$10.20
$255.00
2
$20.00
$500.00
1
$10.00
$250.00
2
$18.00
$450.00
1
-LAN OUTPUT DEVICES COST SCORE
$587.35
7
$902.00
I
$639.00
7
$714.00
8
-LAN OUTPUT DEVICES COVERAGE SCORE
5
S
5
5
11i4ItITRFP. XLNI MAI NTP.FP. XLS
Exhibit 1
8
Doan inion
—10 DEVICES
Wan& WLOC InterfaceCard
Protean pl390/p1392 Network Inmrface Card
PmreoO Seri.. 70 UTP and STP MAU
Nisei 1212E Digitmr
Mime Film Printer
—dO DEVICES COSI SCORE
—7O DEVICES COVERAGE SCORE
--COMMENTS
CUSTOMER REFERENCES
Score baud on Vmdor Reference W nkehe
--CUSTOMER REFS SCORE
—.COMMENTS
VENDOR STABILITY
Score baud on fmandal ",aaama
—VENDOR STABILITY SCORE
--COMMENTS
(MAINTRFP. RLI41 UAIhPPP.FP. %LS
a
Exhibit I
J 2 6
2 3 I d
Pmc Mfimdoa charge 1,155.00 -Tune & mercrids dtgs for a0
device am 125-00 per Mur labor
and travd plus paw -with o0
minimum durgn
SCALE
Na Reaponae 0 5 5
5 45 hued on cwnmenu
0 5 5 S
No Reapanre
0 Ne Rerpowa
�' 0
2
I
City of Santa Clarita Computer Maintenance RFP
oil Wang
SCORE CMS SCORE CnmpTxh
SCORE
Third Party Maintenance
SCORE
Sari Total
Cost f05t Tnml Cast fad Total
Cost
Cyl Tnt+l Cn<t
5 $5.10
1 NO 0 $4-00
2
$5.00
1
$5.10
2 $15.00 1 $2.00
2
$20.00
1
NO
0 $19.00 1 $20.00
I
NO
0
NO
0 $15.00 0 $6.00
1
$5.00
1
NO
0 NO 0 NO
0
NO
0
Exhibit I
J 2 6
2 3 I d
Pmc Mfimdoa charge 1,155.00 -Tune & mercrids dtgs for a0
device am 125-00 per Mur labor
and travd plus paw -with o0
minimum durgn
SCALE
Na Reaponae 0 5 5
5 45 hued on cwnmenu
0 5 5 S
No Reapanre
0 Ne Rerpowa
�' 0
2
I
0
0
2
y
i