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HomeMy WebLinkAbout1993-03-23 - AGENDA REPORTS - TRANSIT PLAN FY 1994 1997 (2)AGENDA REPORT!, City Manager Approval AWL Item to be presented by:hJ' L'" Jeff Kolin. De u1y dilManager VNEW BUSINESS � !"nAi�^� DATE: March 23, 1993 SUBJECT: Short Range Transit Plan FY 1994-1997 DEPARTMENT: Public Works BACKGROUND Each year transit systems receiving funds through the Los Angeles County Metropolitan Transportation Authority (LACMTA) (formerly Los Angeles County Transportation Commission) must submit a short range transit plan (SRTP). This year's planning horizon is four years, coinciding with the LACMTA "Call for Projects" which will determine how all discretionary Federal, State, and Regional revenues controlled by the LACMTA will be disbursed over the next four fiscal years. Additionally the Federal Transit Administration requires all recipients of Federal transit funds to prepare an SRTP. The purpose of the SRTP is to document the transit system goals and objectives, operating performance and plans for the future. The plan must also document the system's compliance with applicable Federal, State and Regional mandates, present a financial plan for the agency and justify the projects for which funding is sought. Even though the required planning horizon is four years, nothing precludes a transit operator from using the SRTP to plan beyond that period or include any other material in the document. Transit systems are encouraged to use this document as the prime policy document and management reference tool. The SRTP must be submitted to the LACMTA by March 31, 1993 and approved by the City Council prior to that date. The Council may direct staff to make changes to the document and approve the plan contingent on incorporating those changes. RECOMMENDATION Approve the Santa Clarita Transit Short Range Transit Plan FY 1994 through 1997 and authorize the City Manager to submit the plan to the Los Angeles County Metropolitan Transportation Authority. Attachment: Short Range Transit Plan FY 1994 -1997 APPROVED �rgenda Item: Ilow IM li DRAFT SNORT RANGE TRANSIT PLAN + FY 1994-97 rl r Prepared by City of Santa Clarita Transit March 19, 1993 M I� r TABLE OF CONTENTS I. EXECUTIVE SUMMARY i II: SYSTEM HISTORY III. DESCRIPTION OF EXISTING SYSTEM IV. GOALS AND OBJECTIVES V. FINANCIAL PLAN VI. OPERATING PLAN VII. SYSTEM PROJECTS SUMMARY - L -TABLES VIII. CALL FOR PROJECTS SUBMITTAL DESCRIPTIONS EXECUTIVE SUMMARY J EXECUTIVE SUMMARY '0 THE CHALLENGES FACING SANTA CLARITA TRANSIT The City of Santa Clarita is only five years old and has been responsible for public transportation in the Santa Clarita Valley for only one and one half years. In the transit division most of the efforts over the past eighteen months were dedicated to overcoming the growing pains associated with establishing a new transit system. This document, the fust Short Range Transit Plan which articulates goals and objectives for the transit system, marks the transition from a period of "getting the system going" to beginning to meet the challenges of improving the quality of life in the Santa Clarita Valley. The Santa Clarita Valley experienced explosive growth over the past two decades. In many respects, infrastructure improvements failed to keep pace with this growth. Although the main complaint after city incorporation was a lack of roads, the community was designed and built on the assumption the automobile would be the prime mode of transport. Transit was • not a factor. As the history section that follows explains, there has been minimal transit service in the Santa Clarita Valley operated by Los Angeles County since the late 1970's. Because transit service was very minimal, residents had little choice but to drive for virtually every purpose. This lack of choice further burdened mads not designed to accommodate the' urbanization of the Valley. Santa Clarita is .fortunate in that the seeds of a truly balanced transportation system have been planted. The paseo system, an extensive segregated pedestrian/bicycle network, exists in the Valencia neighborhoods of Santa Clarita. This system was designed primarily for inner circulation of the neighborhoods providing access to schools, parks, recreation centers, and adjacent neighborhoods. This has reduced the number of short neighborhood auto trips; however, the majority of person trips still must be made by auto. With several short extensions of this network or sidewalk improvements, the paseo system can be integrated into the extensive trail system planned by the city and provide access to the transit network. In other words, the paseo system which already exists can be part of a comprehensive program to provide attractive alternatives to the auto. This plan documents for the first time an extensive set of goals and objectives for the transit program. Santa Clarita prides itself on providing a very high quality of life and a city government that maintains high standards of service. The goals and objectives for the transit division were promulgated to enhance both. ~ The major emphasis for the transit system is shifting the percentage of trips from auto to more environmentally benign alternatives. The transit system can't do it alone, more trips need to be made on foot and bicycle as well. However as noted naturalist John Muir once stated, "Everything is hitched to everything else." Transit can only function well in a M pedestrian oriented environment. Such an environment also encourages walking and bicycling for many trips. Transit friendly development is generally compact, and often mixed use. This development pattern can also reduce the need to make trips in the first NP place or consolidate trips by providing an array of services in one location.. Abundant free parking encourages driving. As alternatives to the auto become more attractive and the need for trips become less due to more mixed use development, serious consideration should be given to reducing parking supply. This plan focuses only on the transit component of this shift (the City's General Plan covers all of the elements), yet a more comprehensive set of goals and objectives are incorporated into the transit program to reflect the interaction of many elements needed to accomplish this shift. Skeptics may say that trying increases the market share of trips made by alternatives to the auto is "tilting at windmills." Others may feel that the city is engaging in social engineering, people drive because they want to drive. However the city has little choice but to aggressively pursue this path. There are several reasons for this; BALANCE: "Putting all eggs in one basket" is imprudent behavior in any instance. Depriving alternatives to the auto sufficient resources to maintain a balanced transportation system deprives individuals who do not possess a drivers license or have access to an auto of mobility and accessibility. Everyone may fall into this category from time to time.The number of autos owned by a household is dictated by travel needs depriving them of the option of owning fewer cars and devoting household income to other purposes when travel alternatives do not exist. Individuals simply have no choices when the system is out of balance. RESOURCES: There are not enough resources available to construct all of the road 40 space needed to accommodate automobile travel demand at current mode splits. A balanced transportation program will consume fewer resources to accommodate a given level of human activity. LAND CONSUMPTION: Total reliance on the autorequires more land to ` accommodate cars than to accommodate other activities. Lower densities are required to keep from overwhelming the transportation system, which in turn consumes more land for a given level of human activity than would be required with a balanced transportation system. AIR QUALITY: Over the past two decades vehicle emissions from individual automobiles has declined by as much as 90%. Increases in the number of autos and vehicle miles traveled has overwhelmed these technological advances resulting in even more auto generated air pollution. Recent findings that more smog alerts are . occurring on weekends seem to indicate that the auto is a greater contributor to poor air quality than earlier believed. Creating a balanced transportation system is consistent with other planning documents and legislation. The City of Santa Clarita General Plan has several provisions articulating this need (see Appendix A). Most transportation projects that will be pursued in Santa Clarita must be consistent with provisions of the 30 Year Transportation Plan adopted by the Los Angeles County Transportation Commission (now Los Angeles County Metropolitan Transportation Authority), the Federal Clean Air Act of 1990, and the Intermodal Surface transportation Efficiency Act (which authorizes all Federal highway and transit funds). All three call for a balanced transportation program. Effecting the shift presents its own set of challenges. Coercion breeds resentment and usually fails. This plan does not rely on forcing or legislating a change in peoples behavior, but significant improvements in the transit alternative to bring about a voluntary shift. The quantity, quality and image of transit service must be improved. Transit must be a truly attractive alternative to the auto. Financing the plan is another challenge. Many of the actions needed can be accomplished with existing resources. The financial report will show that cutbacks in transit service don't appear needed. However the level of transit service provided must be increased and this can only be accomplished with additional resources provided to transit. A study of ten peer transit agencies illustrated that on average they provided twice the level of transit service as Santa Clarita. Considering the peer agencies are serving similar auto oriented sprawl communities and have a very small market share of local trips; the review accounts for only in -community trips and not regional transit services; and does not account for additional transit service to serve new development; even a doubling of transit service will be inadequate. The environment in which transit functions is another challenge. Providing access to transit services; creating a pleasant environment for the transit customer while going to, from and waiting for transit; and creating development patterns that encourage and not discourage transit use must be attended to. Historically transit planning has focused on peak hour work trips. Attracting non -work trips which account for almost 75°%0 of trips) and off- peak trips (which also account for almost 75 % of trips) to transit is another challenge. Seventy five percent of auto hydrocarbon emissions occur in the first minute after engine start up or first minute after engine turn off. Therefore attracting short trips to transit is another challenge. As noted above, it appears that auto usage contributes to poor air quality to a greater extent than earlier thought. Shifting off-peak non -work and short in -city trips to alternatives takes on much greater importance. Can this plan be accomplished? If resources are not made available some programs, particularly transit service expansion will be delayed in implementation, but the program can be accomplished even if at a slower rate. Will the plan accomplish'the desired ends? The evidence is promising. The peer transit 10 agencies which provide twice as much service carry three times as many riders per capita. In Canada where the cost of driving, cultural attitudes toward the auto and land use patterns are similar to the U.S.; per capita transit use is three times the U.S. rate and transit market share for all urban trips is five times the U.S. rate. Edmonton ,a sprawling boom town, prides itself on having the same number of autos per capita as Los Angeles but twice the per y capita transit use. We don't have to look beyond the Santa Clarita Valley for evidence that local citizens won't respond to improvements in transit service. Since the City assumed operation of local service, ridership has grown by 46%. Metrolink ridership which has grown 70% since the first month of operation last November, has not diverted riders from Santa Clarita Transit express buses to Los Angeles. 0 The above text focused on "alternatives," reducing auto trips and the reasons it is imperative to do so. The tern "transit dependent" never appeared and meeting the needs of the transit dependent was never discussed. This was not an oversight. Transit dependents, people who don't have access to an auto either because they don't possess a drivers license, own a car or temporarily have access to a car, represent a cross section of the population. In fact mostly everyone fits this description some of the time. The needs of individuals without access to a car are no different than the needs of individuals with access to a car. If transit service can't be a convenient alternative to the automobile, it can't possibly conveniently meet the needs of the transit dependent.. Designing transit service for the transit dependent assumes these individuals will accept inferior service. They won't and will depend on others to drive them or not make a trip. The focus of this transit plan is not to serve the transit dependent but to enable the residents, employees and visitors of the Santa Clarita Valley to be auto independent. ��.0 u w SYSTEM HISTORY 71 Material to be inserted later. E I0 10 I's SYSTEM HISTORY I• I• I• DESCRIMON OF EXISTING SYSTEM C I0 Material to be inserted later. 0 n a to 10 .I. I• I• u GOALS AND OBJECTIVES a a GOALS AND OBJECTIVES The goals and objectives that follow represent the direction the transit program will take in the next several years. Although the planning horizon for this document is four years for specific capital and operating projects requiring funding through the LACMTA, the goals and objectives are not bound by this limitation. The goals and objectives provide the framework to guide management actions over the next few years. The main thrust of the goals and objectives is increasing the role transit plays in the Santa Clarita Valley. It will become necessary to reduce the percentage of trips made by autos in order to improve air quality, mobility and accessibility while preventing an over -consumption of land to simply accommodate the auto (even with a reduction in the percentage of trips made by auto, the absolute number of auto trips will increase due to population and employment growth). The most effective way to create the more balanced transportation system that is needed is through voluntary shifts in mode choice which can be best accomplished with positive or market oriented actions. The goals and objectives were developed with this framework. Five goals were developed. The first goal reflects the most important task, creating a more balanced transportation system by reducing the over -dependence on the auto. The second goal reflects the need to utilize all transit resources in the most efficient and effective manner possible. The third goal reflects the financial realities of accomplishing the transit program - obtaining the necessary financial resources and maintaining financial viability. The fourth goal maintains the high customer service standards of the City which are also necessary to accomplish the fust goal. The fifth goal reflects the need to improve the image and visibility of the transit program, also necessary to accomplish the first goal. Under each goal is a set of objectives which are how each goal will be achieved. Not every detail is included, the objectives are a summary of what needs to take place. The objectives are realistic with one caveat. Those objectives which require obtaining additional financial resources to be fulfilled, specifically those that involve additional transit r service or capital expenditures, can only be accomplished in the time frame stated if those financial resources are obtained. Otherwise they will have to be delayed until the financial resources are forthcoming. The dates listed are achievable if grant applications submitted in the "Call for Projects" (see chapter eight) are approved for the amount and in the time frame requested. These objectives are noted with an asterisk. hThe goals and objectives are compatible with the land use, circulation and air quality elements of the City's General Plan (see Appendix A). This plan specifically calls for a shift from single occupancy vehicles to higher occupancy vehicles and promoting public transportation as a positive alternative to the auto. ~ The goals and objectives are also consistent with the 30 Year Integrated Transportation Plan adopted in April 1992, by the Los Angeles County Transportation Commission. The 30 I0 Year plan is not specific as to specific improvements in the Santa Clarita Valley, but' does call for a more balanced transportation program in Los Angeles County and includes a major expansion of bus and commuter rail as components of this program. More buses and trains are inconsequential if these resources are not used efficiently or effectively; if seats go unfilled. These goals and objectives were developed to assure a management focus on doing just that. srtpgoal I• r Fb I• I• GOALS AND OBJECMrES Goal i Reduce percent of person trips starting and/or ending within the Santa Clarita Valley that are made by private auto by 3% per year beginning in 1996. 0 biectiv Provide two-way bus service within 1/4 mile of all households located in neighborhoods where the density exceeds 8 dwelling units per acre by 1998.* Provide two-way bus service within 1/2 mile of 95% of all households located in areas where the density is less than 8 dwelling units per acre by 1998.* Provide two-way bus service within 1/4 mile of all employment areas with at least I! 200 employees, retail centers with at least 50,000 square feet, junior and senior high schools, colleges, hospitals, parks, social service agencies and community centers..* Provide service to all areas served by transit at least 14 hours per day on weekdays hand 10 hours per day on Saturday. Expand the service span to include evenings and Sundays on routes serving traffic generators that are active at those times, by 1998.* Establish and maintain fixed route transit service (bus and/or train) to downtown Los Angeles, Glendale/Burbank, East San Fernando Valley (Sylmar/San Fernando), Central San Fernando Valley (Van Nuys/Northridge), West San Fernando Valley (Chatsworth /Warner Center), Westwood/Century City, Antelope Valley, ' Ventura County, and other geographic areas generating at least 4,000 one way person trips per day by 1998.* Schedule headway (the time between bus trips) to not exceed 30 minutes on 80% of the route network by 1995 and on 90% of the route network by 1996.* Schedule headway to be less than 30 minutes where demand warrants.* Design bus routes to be as direct and straightforward as possible. Diversions from a direct route should take place only when the number of customers boarding or alighting equal or exceed the number of customers riding through. Design new or restructured bus routes to afford customers connections to other local bus routes and regional bus and rail services without require considerable out of direction travel. Coordinate connections so that customers do not have to wait more than seven minutes in most instances when transferring. Design major transfer points to provide a safe and pleasant environment for transferring customers. Construct Metrolink stations in Newhall and Pastern Canyon Country by 1998.* Provide safe pedestrian access between each bus stop and all development within 1/4 mile by 1998. Designated pedestrian paths should not require out of direction travel on the part of the customer between the nearest bus stop and their point of origin or destination. * Work with Community Development Department and Los Angeles County Planning Department to assure all new development is designed to provide pedestrian access as prescribed in the above objective, provides for efficient transit route design and can accommodate or incorporate desired or needed transit amenities or facilities. Work with City Parks and Recreation Department to plant fast growing shade trees adjacent to bus stops and along key pedestrian access points to provide relief for • transit customers from hot sun. Devote no less than 1 % of annual transit operating budget in FY 1993, 2% in FY 1994, and 3 % in each successive year for marketing and promotion efforts designed to specifically increase use of alternatives to the private auto and improve the image of transit service . Conduct a citywide person trip. survey in 1995, to determine base year statistics and in each successive year to measure performance towards meeting this goal. Complete a transit master plan in 1994 that provides detail on how unserved areas of the valley can be appropriately served and provides a blueprint for serving anticipated growth in future years.* Construct transit administrative/maintenance facility to support higher level of transit service needed to support this goal.* Goal 2 Continually improve Santa Clarita Transit operating efficiency and effectiveness Obiectiv Buses shall leave each scheduled time point on time (never early, no more than 5 minutes late). no less than 95% of the time or equal to the previous year's it performance, whichever is greater. No trips shall be. cancelled due to lack of personnel or equipment. r: U Buses shall travel no less than 10,000 miles between mechanical road calls. Revenue vehicle utilization shall not be less than 80% at peak vehicle use times. Buses shall travel no less than 75,000 miles between accidents or equal to the previous year's performance, whichever is greater. • Passenger complaints shall not exceed '1.5 per 10,000 boardings or equal to the previous year's performance, whichever is less. Operating cost per revenue vehicle hour shall not exceed the previous year's rate plus the rate of inflation. Revenue passenger boardings per revenue vehicle hour (fixed route) shall improve to 15 by FY 1994, 20 by FY 1996, and 25 by FY 1998. System wide farebox recovery (fixed route) shall improve to 13 % in FY 1994, 20 % in FY 1996, and 30% in FY 1998. Dial -a -ride deadtime shall not exceed 15 % of revenue hours. Goal 3 Develop and maintain a sound financial base for the transit system Objectives No Aggressively pursue all possible funding sources to implement the service levels and capital projects necessary for achieving all stated goals and objectives. Develop and maintain a fund balance to be not less than 10% the annual operating budget of the transit division. Work with Community Development Department and Los Angeles County Planning Department to obtain developer contributions for transit service to new development that can not be served by existing transit operations. Develop public/private partnerships wherever possible, including but not limited to advertising programs to offset the cost of installing and maintaining passenger shelters, benches and schedule information holders; co-op transit promotion efforts; and donations of land as part of new development for park and ride lots, transit centers and rail stations. ft I• Comply with all Federal, State, and Regional requirements to assure the transit • system looses no revenues for which it is entitled. Goal 4 Provide safe and customer friendly transit service. biectives Require that the contractor(s) providing transit services for the City provide rigorous and ongoing safety and customer relations training for all employees. • Conduct rigorous contract monitoring of service providers, enforcing the incentives and penalties contained therein. Utilize past experience to improve the training, incentive and penalty components of contracts with service providers to achieve this goal. • [.1 r Develop a formal on-going quality assurance program. Expand the number of sales outlets for all prepaid fare media to at least 25 locations throughout the Santa Clarita Valley. Provide postpaid envelopes on all buses for customers to order prepaid fare media by mail. Provide on -board customer comment canis, postpaid. Provide 24 hour transit information, participating if possible in a joint partnership with other transit operators. Detailed customer specific information should be through a variety of media on Santa Clarita transit services, connecting transit services and intercity services. • Establish and adhere to strict standards for transit vehicle and facility cleanliness. Immediately remove all graffiti from transit vehicles and facilities + Provide a level of security on transit vehicles and facilities to maintain customer confidence that they or their property will not be the target of criminal behavior, Rely on cooperative efforts, such as with the school districts, acknowledging the broader community nature of criminal behavior and to contain costs. • Establish service routes for senior and disabled customers. D • Goal 5 Improve dial -a -ride reservations system to immediate response. Provide social service agencies with computer terminals to directly schedule dial -a - ride trips. 0 Improve, the image and awareness. of Santa Clarita Transit Objectives Offer the services of the transit management staff to the City's speaker bureau. r Establish a community outreach program, possibly in conjunction with the City's town hall programs. Expand the current commuter newsletter to include the entire transit program. Conduct frequent joint promotion efforts with local merchants. Produce local access cable program. Staff transit booth at all festivals, fairs and other special events. Develop high quality street map with all transit routes overlaid. Encourage local realtors to supply map to their clients. Provide a booklet containing all transit schedules,: maps and fare information M including connecting and intercity services to the Santa Clarita Valley. Booklet to be available on all transit vehicles, pass sales outlets, and other public locations throughout the Santa Clarita Valley. Develop activities to be conducted in cooperation with local community groups, such as decorating buses in holiday themes. Establish a customer recognition program. Regularly provide press releases describing transit system accomplishments. Send transit information to all new residents. Include a system transit map in all phone directories. • Include a system map and complete local timetable in each City Recreation Guide. * Indicates objective that requires additional financial resources to be fully achieved. n r7 • • I• � � • • • n 0 FINANCIAL PLAN • J FINANCIAL PLAN Two financial scenarios are presented on the charts that appear on the following pages. The first chart represents the base case scenario. No new revenue sources are projected, and no new operating expenditures are assumed. The most current official projections for existing revenue sources are used. With service the status quo, it is assumed that ridership growth will level off. Fare revenue changes are primarily the result of small annual incremental fare increases. Operating costs are increased by 5 % per year. This chart illustrates that the transit program is financially viable and that all existing • services can be maintained. Since the prospect for new funding sources to appear or the local economy to dramatically grow is currently dim, this scenario is currently the most realistic. Therefore the goal of reducing auto market share would not be achievable under this scenario. The goals to improve efficiency and effectiveness, customer service, and image and visibility of the transit program would still be achievable. To be conservative any • increases in revenue or decreases in cost that would occur as a result of success in these areas is not reflected in the projections. The second chart reflects the program if all projects submitted in the "Call for Projects" are funded. Full achievement of all five goals are possible in this scenario. Except for the additional revenue from the "Call for Projects" grants and conservative estimates of ridership • growth resulting from the new services; and the additional operating cost associated with the new services; all other assumptions are the same as in the base case chart. The reality is most likely.to be a combination of the two scenarios. It is unknown at this time how many "Call for Projects" applications will be approved, if the LACMTA will reallocate • funds into bus expansion, if new funding sources will appear or existing funding sources disappear, whether the economy will grow or contract and by what rate, or how successful other efforts to improve efficiency and increase ridership will be. :7 srtpfmc • 0 TRANSIT FINANCIAL REVIEW (EXCLUDES RAIL CAPITAL ACTNRY) 91-92 92-83 93.94 9495 95 98 98-97 9748 98-99 99 00 REVENUES Beptrig Fund Balance 1,928,732 PROP. A REVENUES Local Raton 1,638,599 1,093,069 1,135,837 1,158,554 1,181,725 1,205,358 1,229,488 1,254,058 1,279,137 Bad. 9 Operaft 0 151,000 126,445 128,974 131,553 134,184 136,888 139,605 142,398 BTA 0 32,000 251488 27,016 27,5% 28,109 28,871 29,245 29,830 X -ft gain 400,000 0 0 0 0 0 0 0 0 ht~Intorm 120,013 91,920 41,878 38,770 39,457 40,514 41,170 42,084 43,026 Olatretbary 0 375,670 MAN 400,315 420,330 421,591 434,238 447,265 460,683 IncenlNe 0 114,M 0 0 0 0 0 0 0 TOTAL PROP. A REVENUES ................................................^-'--..........._.._...........---'--........._..................-.----------........-- 4,085,344 1,861,239 1,723,114 1,753,030 1,800,823 1,829,758 1,870,414 1,912,258 1,955,073 OTHER REVENUES Firebox 366,973 477,000 5871000 578,340 589,907 601,705 813,739 626,014 638,534 CoutyShare 297,685 518,101 432,437 454,059 478,782 5001600 525,630 551,912 579,507 Developer Fees 600 0 0 0 0 0 0 0 0 FastTrack 0 229,529 700,800 700,800 700,800 700.900 700,800 700,800 700,800 Couty lam Cortrlb. 0 85,000 22,000 22,000 22,000 22,000 22,000 22,000 22,000 Prop. C DWn tla ary 0 200,000 87,000 0 0 0 0 0 0 Sedlan 18 0 130,814 0 0 0 0 0 0 0 AB 2786 51,622 120,000 120,000 120,000 120,000 120,000 120,000 120,000 120,000 to Shaker 22,950 0 0 0 0 0 0 0 0 Interest Income 18,128 19,158 0 0 0 0 0 0 0 TOTAL OTHER REVENUES 757,958 1,759,402 1,929,237 1,875,199 1,909,489 1,945,105 1,982,169 2,020,726 2,060,841 TOTAL TRANSIT OP. REVENUES ..........................................................................................^-----_._.._..____----.........--------_____ 4,843,300 3,820,641 3,652,351 3,828,830 3,710,D92 3,774,88;! 3,852,583 3,932,981 4,015,914 IXPENDINRES Opera" Expendun 3,854,211 4,533,000 4,758,238 4,998,150 5,245,957 5,508,255 .5,783,888 6,072,851 8,378,494 ttarst Expense 0 0 1,371 24,913 31,325 35,262 39,795 44,345 49,145 Transfer tot for Rd Capkal 126,816 0 0 0 0 0 0 0 0 TOTAL TRANSIT OP. EXPENDITURES ..............................^.............._...__........._......_......._........_..........---.----...._................---------.. 3,981,027 4,533,000 4,759,609 5,021,083 5,277,283 5,543,517 5,823,483 8,117,198 6,425,639 • • • 1 TRANSIT MAN= REVIEW (EXCLUDES RAIL CAPITAL ACTMPn 91-92 92 93 9344 94-95 9596 96.97 97.98 98.99 BEGINNING TRANSIT OP. BALANCE (10,825) 851,448 0 0 0 0 0 0 0 TOTAL TRANSIT OP.REVEMIES 4,843,300 3,520,641 3,852,351 3,628,830 3,710,092 3,774,803 3,852,583 3,932,981 4,015,914 TOTAL TRANSIT OP. EXPENDITURES (3,081,027) (4,533.000) (4.759,609) (5,021,063) (5,277,283) (5,543,517) (5,823,463) (6,117,198) (6,425,639) ENDING BALANCE W/O TDA 851,418 (60,911) (1,107,257) (1,392,234) (1,567,191) (1,768,654) (1,970,8B0) (2,184,215) (2,409,724) TRANSFER IN TOA 0 60,911 1,107,257 1,392,234 1,567,191 1,768,654 1,970,880 2,184,215 2,409,724 ENDING TRANSIT OP. BALANCE .............. ."' ...."'......""'.............................................................................................. 851,4{8 0 0 0 0 0 0 0 0 """ TDA TOTAL ALLOCATION 2,368,479 2,277,591 2,323,143 2,3$Q.WG 2,416,998 2,465,338 2,514,815 2,564,937 2,618,236 TRANSFER OUT TO TRANSIT 0 (80,911) (1,107,257) (1,392,234) (1567,{0{) (1,768,654) (1,970,880) (2,184,215) (2,409,724) REIMINING TDA 2,388,479- 2,216,680 1,215,885 077,372 849,807 896,684 543,765 380,722 206,512 n J I • • • • • • • • • • • lAd19I! 2II6ECIIL REYIEI {iICLQOES AdIL UlIIdL dCfIYIli( t 91-92 92-43 43-94 44-95 99-96 96-97_ 47-98 48-49 94-04 B16I11IIC fId1SII OP. EdLdICI (14,829) 851,448 4 4 a a 4 0 4 IOTIL IIHSIT 41.A89EIUS 4,813,300 3,620,641 3,6SI,351 4,9380831 6,450,892 7,234,863 7,503,634 7,784,997 8,479,312 TOTAL TRUSII OF, I2Y110I1 m (3,981,0271 (I,S33r000l (1,759,689( (6,331,663} (7,617,296} (9,003,518) (4,4!6;4631 {9,931,441} (10,430,172( II1IN IMIC1 110 I3d I51,448 (10,911} (1,107,257} (1,392,834( (1,567,204} {1,768,655} (1,952,82)} (2,116,444} (2,351,160( Tmsf1A II 131 0 60,911 1,117,297 1,392,131 1,567,204 1,718,-655 1,952,119 1,146,441 2,350,864 110119 91dISII 07. HUM 851,448 6 0 0 4 0 0 0 1 ----- ---- ----------- ---- -- ------ ----- ------ ------ ------ I3d fOIdL dLLOCdfI01 2,368,479 2,277,591 2,323,143 2,369,604 2,616,998 2,465,334 2,514,645 1,566,937 2,611,236 !1115163 08I I0 fRd1SII 0 (60,911} (10107,157( (1592,436) (1,567,244} (I,768,655) {1,952re29{ (2,186,646( (2,350,860( IEIIIIII4 IDA 2,368,679 2,216,684 1,115,815 476,172 8490793 696,643 561,835 618,896 215,376 gas aalaa...0......... aaasaa.....sa vaa enasaalaaa...ex. .......all ala amass aria...alaasa...9.4aaaaaa....... *as aatsaaasaaaaf aaaaaasauaaasaa....... i Ct/ta Cu t.ktei c� p�ejos +�e� Yeet/ Rox.r JKA64�c,e_, . i. i� 0 h 0 0 n 0 0 W a n o. 71INSI1 TIIAICIAL 111II1 (EICLQDIS till twILL 1CTITITT} 91-92 92-91 93-94 94.99 95-96 96-91 97.98 98-99 99-04 ----------------------------------------------------- -- --- -i --- ------- ---------------------- --- 1ITRIDIS Degi5aio9 Iliad Balance 1,918,131 flap. 1 lluilRS Local Return 1,636,599 1,093,069 11135,831 11158,554 1,181,725 1,205,339 1,219,466 1,254,056 1,279,131 feet. 9 agitating 0 154,000 126,485 128,978 1311553 134,186 136,868 139,405 142,396 all 0 31,001 26,488 27,611 27,558 28,109 18,611 29,265 29,830 I-ehf fail 451,400 a 0 a 1 0. 0 a 4 0 iotertit Lome 120,113 91,920 61,871 31,770 39,457 40,514 41,170 42,014 43,014 Discretionary 0 375,570 39I,461 400,315 420,336 421,591 434,234 447,265 440,487 Inemtive 0 114,680 • 1 0 0 a 0 a 1 TOM plat. 3 IITIIOIS 4,485,344 . 10861,239 1,713,114 1,753,634 1,804,623 1,929,718 1,870,414 1,91I,254 1,955,073 ----- --- --------- ---- ---- -- ------ ------ ------ ------ ------ -- ---- ------ 41111 11111/68 parehar 166,973 477,000 561,100 827,340 11003,907 1,307,TOS 1,!48,490 1,331,495 1,391,074 Comy Share - 257,485 511,101 f32,13T 454,0S9 476,742 504,460 525,631 SS1,912 579,501 Developer Reel • 440 0 0 0 0 0 0 4 0 Taatlract 0 229,529 740,800 710,104 ma,100 740,840 100,800 700;140 710,100 County Lease Contrib. 0 65,014 21,010 22,100 22,010 22,000 21,040 22,000 22,100 Prop. C Discretionary 0 2DO,001 87,000 1,441,004 1,926,004 2,851,000 2,996,700 3,146,533 3,303,81I Section 18 0 130,611 1 a a 0 0 0 0 IS 2766 51,622 110,000 124,000 1200040 124,110 121,0al 120,440 120,045. 320,041 Bae Shelter 12,950 0 0 a 0 0 1 0 0 Interest Ineaat 18,126 19,158 0 0 0 0 0 0 0 Pont 4lNiR AITISDE$797,956 1,159,493 1,915,231 3,135,19! 4,2:!,469 3,::5,1.5 5,633,221 5,172,742 8,114,239 TOTAL 118151! Of. 11161QIS 4,843,300 31620,641 3,432,351 4,131,134 6,450,092 7,214,863 7,5030634 7,784,997 8,079,312 ELt-IDITQ-ES ----- --------- ------ --- - - -- --- ------ ------ - -- --- -- ---- ----- - ------------------ -------- operating E1pead9tarea 3,850!! 4,533,100 4,758,238 f,306,TS0 7,585,95.8 8,968,256 9,116,469 9,887,502 10,381,877 Iatent IEpesse 0 4 1,371 24,913 310139 35,262 39,795 431939 18,295 Transfer out far Rail Capital 126,816 C 1 0 . a I 1 0 1 IOTBL TRANSIT 07. RITIDOITQIIS 3,981,427 4,533,000 4,759,609 6,131,463 1,617,296 9,003,518 9,456,453 9,931,111 10,430,111 -- ------ ------------- - - - n -- - -,-0---1- ------ ------ ------ QLt-t.►s�i • rl 0 J n Ll J • F., OPERATING PLAN i1 OPERATING PLAN The LACTC 30 Year Integrated Transportation Plan calls for a significant increase in bus service in Los Angeles County. The City of Santa Clarita General Plan calls for a shift of trips from autos to alternative modes including transit to achieve improved air quality and mobility. A comparison of the performance of several peer transit agencies illustrated a correlation between per capita service hours and per capita ridership, indicating the need to increase the level of transit service to capture the larger share of trips necessary for this shift to take place. Santa Clarita when compared to transit systems operating in similar environments provides a i, low level of service. The ten peer agencies studied provide on average twice as much service per capita as Santa Clarita Transit. A project submitted in the "Call for Projects" to double local transit service is based on this finding. However this action if funded will merely bring Santa Clarita up to the standard set in other sprawling auto -oriented communities. This expansion would take place over a three year period commencing in FY 1995. It does not include service expansion needed to keep pace with new development. It also does not include the establishment of regional links to areas outside the Santa Clarita Valley. These are submitted as separate "Call for Project" Applications (see below). Since the peer transit systems have low market shares in their respective communities, further expansion in levels of transit service would have to take place to achieve the three percent annual reduction in trips made by auto. Therefore further expansion would have to take i place beyond the four year planning horizon of the "Call for Projects". The Santa Clarita Valley is interdependent with surrounding areas. A majority of Santa Clarita residents who are employed outside of the home commute to areas outside of the Santa Clarita Valley. Conversely a majority of the jobs in the Santa Clarita Valley are held by non-residents. Residents also travel to surrounding communities to access educational, medical, social service, retail and recreational facilities. Funding is being sought through the "Call for Projects" to establish regional links to the San Fernando Valley and Westwood/Century City. The Antelope Valley Transit Authority is submitting a "Call for Project' application for transit service between Santa Clarita and the Antelope Valley. Local transit service expansion will improve access to the existing and any future Metrolink stations in Santa Clarita as well as these regional routes. Three new regional bus links should be established in 1993. All three are viewed as interim services until funding for service sought through the "Call for Projects" can be obtained. The first project to be implemented will be an extension of Los Angeles Department of Transportation Route 573 form Granada Hills to Santa Clarita. This bus line will provide service to UCLA and Century City. Antelope Valley Transit Authority (AVIA) plans to start limited bus service between Santa Clarita and Palmdale/Lancaster that will pulse with Metrolink and Santa Clarita local buses. AVTA also plans to add a stop in Santa Clarita on the Line 787 express to Chatsworth and Warner Center. Because lines 573 and 787 will only stop at the periphery of Santa Clarita and generate most riders from other areas, separate express routes serving more of Santa Clarita will be needed to properly tap these markets. More trips will need to be provided between the Antelope Valley and Santa Clarita to properly tap that market. I• Regional transit links will also be provided by improvements in rail transit services. Metrolink will be extended to the Antelope Valley later in this decade. A "Call for Projects" Application is being submitted to fund a Metrolink Station in Newhall to serve the Newhall and Valencia sections of the City. This should increase use of Metrolink service from these populous areas of the city by eliminating the 3 to 5 mile out -of -direction travel residents of these neighborhoods must now make to reach Metrolink. The city will cooperate with Metrolink in building a station in eastern Canyon Country. A priority of the City, which • funds are being sought to assist in through the "Call for Projects", is preserving a right of way to establish rail service to Ventura County. This line is also important because direct rail service could be provided between the Antelope Valley and the northwest portion of the City where employment is expected to eventually reach 45,000 of which 18,000 workers are anticipated to commute from the Antelope Valley. • Since regional transit services, both bus and rail cannot operate within walking distance of most residents, access for those who live too far to walk to regional services becomes critical. Improving local bus access to both regional bus and rail is a priority. This will be accomplished through better schedule coordination with existing services and new feeder links with the expansion of local bus service. Additional park and ride lots will also be • needed. Currently most park and ride facilities are near capacity. Los Angeles County will be constructing a 500 space park and ride at San Fernando .Road and Highway 14 but this facility is anticipated to fill to capacity soon after completion. The City is seeking funds for additional park and ride facilities through the "Call For Projects". Transit expansion, while clearly needed, will only take place with additional financial resources. A larger transit maintenance facility is also essential to support expanded bus operations. A "Call for Projects" application has been submitted to construct such a facility. The current facility was not designed for maintaining transit vehicles. All vehicles must be stored off-site. The storage location cannot accommodate one more bus and is being rented • on a month to month lease which could be canceled at any time. If funding for new transit services become available before a new maintenance facility can be constructed, interim measures will be needed to accommodate expansion. A new off-site bus storage facility would have to be rented and/or new services would have to be contracted separately with a private provider who would maintain and store vehicles at the contractor's facility. To attract additional riders to existing and,new transit services, several other projects are being pursued. The City plans to install up to forty passenger waiting shelters in 1993. These would be installed through a contract with a firm providing shelter installation and maintenance in exchange for selling advertising. Funding to improve pedestrian access to bus stops and plant trees to provide shade at bus stops are being sought through the. "Call for Projects". These projects are designed to enhance the attractiveness and accessibility of local and regional transit services • The transit division plans to devote one percent of its operating budget to marketing activities in both FY 1993 and 1994. This amount is to increase to two percent in FY 1995 and three percent each year thereafter. The focus of marketing initiatives is to fill seats on transit vehicles. Informing the community of what service is available and enticing citizens to use r i transit will be accomplished through a variety of means including direct mail, free ride promotions and co-op promotions with local businesses. Through the "Call for Projects" funds for holders to be installed on each bus stop are being sought so that current timetable and map information can be made available at transit stops. This provides transit information to prospective customers and encourages more discretionary trips. In FY 1993, funds for side destination signs and personal trip planning software are programmed through the Federal Transit Administration Section 9 program. Also in FY 1993, a new consolidate transportation map and timetable was printed incorporating all public transit service in the Santa Clarita Valley, and additional timetable and pass sale locations are being established. The contract with ATE, the firm operating all transit services for the City, has several perfomance incentives and penalties to assure a high quality level of service. The City will continue to monitor the contract closely and work with the contractor to continually improve service quality., The Americans With Disabilities Act (ADA) requires that all operators of fixed route transit service provide a curb to curb demand responsive service for all individuals who cannot access fixed route service due to a disability. This service must be provided during all hours 40 local fixed route service is provided, must serve all areas within 3/4 mile of any local fixed route, must be available for all trip purposes and must require no more than a 24 hour advance notice. Currently Santa Clarita Transit provides demand responsive service throughout the Santa Clarita Valley for individuals with disabilities as well as anyone over 60 years old. This service meets all of the conditions of the ADA. Santa Clarita Transit will • have to expand the span of hours Dial -A -Ride service is provided when the span of service for local fixed routes is extended into time periods Dial -A -Ride does not operate. Currently Dial -A -Ride operates three hours later on weekdays than local fixed route. Santa Clarita Transit does plan some enhancements for Dial -A -Ride in the coming year. 0 Service routes, a hybrid of fixed route and demand response, will be explored and developed where practical. These scheduled services using Dial -A -Ride vans require no .reservations but provide curb to curb service for seniors and individuals with disabilities operating between residential complexes or activity centers catering to these population groups and key destinations. Immediate response Dial -A -Ride service is also planned. Satellite computer terminals for scheduling Dial -A -Ride trips are under consideration for installing at the Santa Clarita Valley Senior Center and possibly other locations. Performance During the fust eighteen months of operation, Santa Clarita Transit experienced growing pains. Dial -A -Ride service generated most of the complaints during this period and as a result commanded most of the attention. Numerous actions were taken to resolve the problem's related to lack of capacity and poor customer service (see appendix E item A for details). Service productivity is another issue that needed attention with Dial -A -Ride service. At one point driver dead time (time that drivers are paid while sitting between assignments) reached a high of 40%. Unproductive hours have been continually reduced over the past several I0 • months, falling below 20%. Efforts will continue to reduce unproductive hours, without impacting customer service. The objective of not exceeding 15% is based on the average of peer paratransit operators. Local fixed route service experienced unproductive time up to 42% on some routes. In October 1992, local service was restructured with many routes extended to serve new areas eliminating this unproductive time. Currently no route exceeds the standard of layover time 10 % plus five minutes per round trip. Overloads during school times has become a problem on several routes. Santa Clarita Transit provides three tripper buses to accommodate overloads, but even these are not sufficient. Since Santa Clarita Transit does not have any more equipment to place into service, the City has asked the William S. Hart Union High School District to adjust bell times to permit utilizing tripper buses for more than one trip each and to spread out loads on other bus trips. One of the tripper buses operates into Stevenson Ranch, a growing residential community on the west side of I-5, outside the City limits. Los Angeles County funds this service and is • considering funding all day service to this neighborhood. If funded, the bus currently operating the morning and afternoon tripper would operate all day long. Express bus service to Los Angeles also improved in productivity. The schedule contained more running time than necessary, particularly on the segment operating within Santa 40 Clarita. The schedule was tightened in October 1992, resulting in reductions of three revenue vehicle hours per day without cutting service or impacting schedule adherence. Streamlining the route to serve fewer but larger and more secure park and ride locations will be explored in the future to further improve line productivity. Ridership grew by 22% in FY 1992, and is estimated to grow by 24% in FY 1993. While data is available on a line by line basis, data has not been available on a trip, segment or bus stop basis. This is being rectified by the development of thrice annual sampling of all trips, recording data of customer activity at all stops. The first count was conducted in October 1992, the second in February 1993. The February data which has not been tabulated yet will ' be used to identify weak spots in the current network and develop recommendations to further improve system productivity. Performance Measures Santa Clarita Transit continues to report information in the format of the TPM/TDA Reporting Form, as shown in Table U6 of this report. In addition, Santa Clarita Transit is developing an in-house database which will track this agency's performance, pursuant to the Transit Performance Measurement Program. Vehicle Maintenance Program Santa Clarita Transit contracts with ATE Management & Service Company for.the provision of all Transit operations. ATE, in turn, has contracted with Ryder Truck Rental for the. provision of maintenance service for all service vehicles and support vehicles. The current 40 `] maintenance program is centered on a preventive maintenance schedule, which is designed to meet or exceed all manufacturer requirements, as well as comply with the California Vehicle Code, California Vehicle Safety Standards, and California Administrative Code, Title 13. The City of Santa Clarita monitors the maintenance program through regularly scheduled inspections of all vehicle maintenance records and the vehicles themselves. In addition, unplanned inspections are also conducted. • In accordance with the requirements of the contract between ATE and the City of Santa Clarita, each service vehicle is inspected by the California Highway Patrol on an annual basis. Such an inspection was completed on -December 10, 1992, which found the preventive maintenance program to be "working well". A "Certificate of Compliance" (CHP 339) was • issued accordingly. Snare Vehicle Requirements Santa Clarita Transit currently maintains a 20% spare ratio for local fixed route service, a 22 % spare ratio for express fixed route service, and a 25 % spare ratio for demand • responsive service. The system total spare ratio is currently 21.9 %, as reported on Table L- 3 of this report. Bus Replacement Plan • Table L-2 of this report indicates a total of 39 vehicles in active service. Of that number, the City of Santa Clarita owns 29 fixed route vehicles. ATE, the service contractor, owns the 10 demand responsive vehicles. Bus replacement is not an issue at this time, as no vehicle in the current active service fleet has reached maximum useful life. 2003 is the earliest projected year of replacement. Land Use Accomplishing the goal to reduce the percent of person trips made by auto by 3 % a year beginning in 1996 cannot be accomplished by simply increasing transit service and improving service quality. It also requires an urban form conducive to transit. Transit friendly development can incorporate the desirable features of suburban communities; it does not require super high densities, high rise buildings or loss of green space. It does require less segregation of land uses, consolidation and locating parking areas away form the street, sidewalks and other amenities that create a pleasant and safe environment for pedestrians, • and compact densities (such as what is found along much of McBean Parkway ) along the transit corridors. The transit division does not have any legal authority over development. Transit staff will review development plans and offer input. One joint project that will be pursued with the • City's Community Development Department will be to develop a set a guidelines to help planners and developers design transit friendly development. The City will work with Los Angeles County to encourage compatible development in unincorporated areas surrounding the City. Ll The City currently has a transit impact fee of $200 per residential unit to fund transit amenities. This fee is collected at the time parcel maps are recorded. The City may also adopt a Public Facilities Fee program which would include a Transportation Facilities Fee Component. Ultimately the price and supply of off-street parking will have to be addressed. This presents a classic 'chicken and egg" situation. Ample free parking is one of the biggest reasons 0 transit has difficulty competing for trips. On the other hand, without high levels of transit service and development patterns that encourage walking, it is hard to justify reducing parking supply and/or increasing the cost of parking. Although transit productivity may lag initially, it is best to reduce the demand for parking first by providing attractive alternatives to driving. Transit Master Plan The need to expand transit service is well documented. A doubling of service is needed to provide comparable service with similar communities. Transit expansion should keep pace with employment and population growth. While this expansion will help achieve the goal to ti reduce the percent of trips made by auto, further service increases in later years will be necessary. However several questions remain unanswered. A Transit Master Plan will need to: Map and determine how best to serve areas of the city that warrant transit service but are beyond reasonable walking distance of existing transit service. Consider how best to incorporate future rail stations and transit centers into a cohesive and efficient route network that allows for most in -valley transit trips to be accomplished without out -of -direction travel. Determine the best locations for future park and ride lots and the best in -valley routing for future regional express bus routes. Develop a growth plan to assure that transit is not an afterthought in all development planning; that incremental extensions to serve new development can be accomplished without creating inefficiencies in the route system, requiring restructuring of existing ,routes or resulting in routes which are of little use to potential customers; identify streets which could be classified in advance as transit routes and be designed to include direct pedestrian access from the surrounding areas and accommodate transit 0 vehicles; recommend a street pattern to assure transit can operate within reasonable walking distance of all areas that warrant transit service; and determine resources needed to accommodate expected growth over the next twenty years. srtpops '40 Inventory all existing areas that are within 1/4 mile of a bus route where pedestrian access is not available and recommend solutions. El r i0 la I• Ir I0 Ir Ir I• SYSTEM PROJECTS SUMMARY L -TABLES I ' + The following L Tables summarize existing and projected statistics regarding both operating and capital activities, as currently proposed by Santa Clarita Transit management. Fare structure, fleet equipment, finances, ridership, proposed capital projects, and congestion management are all addressed in these tables. I0 L] r I0 SANTA CLARITA TRANSIT - SYSTEM OPERATING AND CAPITAL PROJECTS SUMMARY - L -TABLES ESCRtPT10H 1;Di,fENrs ` TABLE L-1- Pare Structure TABLE L-2. Rat Invwrtory TABLE L3 - Historical Rent Characteristics TABLE L4 - Projected Rest Charactsrtistiea TABLE LS - Historial/Proilected Financial Awaiting LACMTA funding source definitions TABLE L-6-TPMITDA Report Fwm Delineates operational performance statistics. TABLE L-7 - Grant Monitoring Form Lista previously approved grants TABLE L -B - Performance Audit Follow-up TABLE L-9 - Summary of Impacts Describes baseline financial scenario. Awaiting funding source definitions. TABLE L-10- Capital Projects Descriptions TABLE L-11- Summary of Capital Requests TABLE L-12 - CMP Transit Monitoring Delineates operational performance statistics of Routa 14 -related service. TABLE L-13 - Certification of Readiness [7 0 IN 0 0 �40 TABLE L-1 CURRENT FARE STRUCTURE. FY 1993 SANTA CLARITA TRANSIT MARCH 1993 ::�>..:?iF°":''£'°ii'f ti : Si 6 k3 p i TYPE OF SERVICE $0.501 50.00 $1.001 LOCAL DEMAND $2.251 50.00 Regular Adult I $0.001 LOCAL FIXED 1 $0.001 RESPONSIVE 1 $0.001 EXPRESS FIXED Transfer (within system) FARE CATEGORIES ROUTESERVICE SERVICE ROUTE SERVICE Transfer (to other system) $0.25 1 BASE I ZONE BASE 1 ZONE BASE I ZONE flFTYPEAUf�E.RIQAApden�zi�rilnees?,E `. ,......<. < $0.00 I $0.501 $0.00 . $0.00 Persons with Disabilities' Regular Adult I $0.501 $0.00 1 $1.001 $0.00 1 $2.251 $0.00 I $0.001 $0.00 1 $0.001 $0.00 1 $0.001 $0.00 Transfer (within system) 1 $0.25 1 $0.00 1 $0.251 $0.00 $0.251 50.00 Transfer (to other system) 1 50.201 $0.00 1 $0.501 $0.00 1 $1.001 $0.00 Persons withDisablites' I $0.201 $0.00 1 $0.501 50.00 1 $1.001 $0.00 Elderly $0.201 $0.00 $0.501 $0.00 $1.001 $0.00 Student $0.001 $0.00 $0.001 $0.00 $0.001 $0.00 Discount (except E&D) 1 $18.001 $0.00 1 $0.001 $0.00 1 $85.001 50.00 Pass ::�>..:?iF°":''£'°ii'f ti : Si 6 k3 p i $0.501 50.00 $1.001 $0.00 $2.251 50.00 Regular Adult I $0.001 $0.00 1 $0.001 $0.00 1 $0.001 $0.00 Transfer (within system) Transfer (to other system) $0.25 1 $0.00 $0.251 $0.00 $0.251 $0.00 1 $0.201 $0.00 I $0.501 $0.00 $1.001 $0.00 Persons with Disabilities' $0.201 $0.00 $0.501 $0.00 $1.001 $0.00 Elderly $0.201 $0.00 $0.501 $0.00 1 $1.001 $0.00 Student $0.00 1 $0.00 $0.001 $0.00 $0.001 50.00 Discount (except E&D) 1 $18.001 50.00 1 50.001 50.00 1 $85.001 $0.00 Pass 'If fare applies to persons with a specific type of disability (e.g., blindness), please indicate. TABLE L-2 FLEET INVENTORY AS OF DECEMBER 31,1993 Year Built Manuf. I Model Seats I Lei th I Width Type of Fuel 1991 Gillig Spirit 27 27.5' 96" 0 1991 Neoplan AM 340 40 40.0' 102" 0 1992' Gillig Phantom 36 35.0' 96" 0 1991 National Escort II 14 20.0' 96" 6 1991 National Escort 1 11 18.0' 90" G Total Number of lurcher of Vehicles Projected year of Total Vehicles uned far. R lecemetit Vehicles Fixed Demand vehicles Vehicles Vehicles with Domed at Route Rapesve in Active wdmajar Program Expand. wheal Leased Service Service Service Rehab Year Year chain 13 13 13 2003 2003 13 11 11 11 2003 2003 11 5 5 5 2004 2004 5 8 8 8 We We 8 2 2 n!a nfa 2 39 29 10 39 0 39 i• 0 SANTA CLARITA TRANSIT MARCH 1993 is 0 i0 0 [7 TABLE L-3 HISTORICAL FLEET CHARACTERISTICS 0 *Spare Ratio - Spares for MaintlPeak-Hour Fleet 0 G LOCAL FIXED ROUTE EXPRESS FIXED ROUTE 1991 Audited 1992 Audited 1993 Estimate 1991 Audited 1992 Audited 1993 Estimate Peak -Hour Fleet 6 15 15 6 9 9 Spares For Maint. 1 3 3 1 2 2 Spare Ratio` 16.6% 20.0% 20.0% 16.6% 22.2% 22.2% Energy Contigency Reserve 0 0 0 0 0 0 Inactive fleet 0 0 0 0 0 0 Total Vehicles 7 18 18 7 11 11 New Expansion Vehicles 0 Ill 01 0 41 0 New Replacement Vehicles 0 0 0 0 0 0 0 *Spare Ratio - Spares for MaintlPeak-Hour Fleet 0 G DEMAND RESPONSIVE SERVICE SYSTEM TOTALS 1991 Audited 1992 Audited 1993 Estimate 1991 Audited 1992 Audited 1993 Estimate Peak -Hour Fleet 7 8 8 19 32 32 Spares For Maint 1 2 2 3 7 7 Spare Ratio' 14.3% 25.0% 25.0% 15.8% 21.9% 21.9% Energy Contigency Reserve 0 — 0 0 0 0 0 Inactive Fleet 0 0 0 0 0 0 Total Vehicles 8 10 10 22 39 39 New Expansion Vehicles 0 2 0 0 11 0 New Replacement Vehicles 0 0 0 0 0 0 0 *Spare Ratio - Spares for MaintlPeak-Hour Fleet 0 G • • SANTA CLARITA TRANSIT MARCH 1993 0 0 • • • r-� 7 • TABLE L-4 PROJECTED FLEET CHARACTERISTICS *Spare Ratio - Spares for MaintlPeak-Hour Heat LOCAL FIXED ROUTE EXPRESS FIXED ROUTE 1994 Planned 1995 Planned 1996 Planned 1997 Planned 1994 Planned 1995 Planned 1996 Planned 1997 Planned Peak -Hour Fleet 16 25 30 35 9 9 12 15 Spares For Maint. 2 4 5 6 •2 2 3 4 Spare Ratio' 12.5% 16.0% 16.6% 17.0% 22.0% 22.0% 25.0% 26.6% Energy Contigency Reserve 0 0 0 0 0 0 0 0 Inactive Fleet 0 0 0 0 0 0 0 0 Total Vehicles 18 29 35 41 11 11 15 19 New Expansion Vehicles 0 11 6 6 0 0 4 4 New Replacement Vehicles 1 0 0 0 0 0 0 0 0 *Spare Ratio - Spares for MaintlPeak-Hour Heat DEMAND RESPONSIVE SERVICE SYSTEM TOTALS 1994 Planned 1995 Planned 1996 Planned 1997 Planned 1994 Planned 1995 Planned 1996 Planned 1997 Planned Peak -Hour Fleet 8 8 8 8 33 42 50 58 Spares For Maint. 2 2 2 2 6 8 10 12 Spare Ratio' 25.0% 25.0% 25.0% 25.0% 18.0% 19.0% 20.0% 20.7% Energy Contigency Reserve 0 0- 0 0 0 0 0 0 Inactive Fleet 0 0 0 0 0 0 0 0 Total Vehicles 10 10 10 10 39 50 60 70 Now Expansion Vehicles 0 0 0 01 01 111 10 10 New Replacement Vehicles 0 0 0 0 0 0 0 0 *Spare Ratio - Spares for MaintlPeak-Hour Heat 0 0 a TABLE L - 6 HISTORICAL AND PROJECTED FINANCIAL STATUS SOURCE AND APPLICATION OF FUNDS FOR CAPITAL AND OPERATIONS BY YEAR OF EXPENDITURE IS 000) MODE: AWAITING LACTC FUNDING SOURCE DEFINITIONS SOURC, AFCAPIT& FUNDS1881 1892 1993 1834 1905 logo Audited Audited Estimated Planned Planned Planned I P=d UPIR, 12,2� 218 I FAU Grants I Other Federal (Assume 80120 match) TOA TART 4)-Canyover Prior year TDA current from unallocated TOA from reserves STA current from unallocated STA from reserve Otherstate SyMern Generated General Fund Prop. A Local Return Prop. C Discretionary Prop. C Local Return Other Local SOURCE Of OPERA77NG FUNDS, NAC! iE! o!Er,,,ri0 year Current ham unallocated STA Current from unallocated Other State Passenger Fares Special Transit Service Charter Service Revenues Auxiliary Transportation Revenues Non -transportation Revenues Prop. A Fort ReduclDiscretionary prop. A Local Return Prop. A Incentive fund Pr21C DiScraliona!, pr.p� C Local Return Other Local • • • r] 0 J 0 w 0 TABLE L-6 TPM ► TOA REPORT FORM Fiscal Year. 1991 _X_Audhad Estimated Planned Planned SANTA CLARITA TRANSIT : YctaLtiyatelfA' LoeelSmin ress Service, rens Service > S At�osl SAidrIIajt.„sG;�, s,., InVe Multi Few Dial Other $a0dpy&Hail ,r . < Imre Multi Few Local Local Total Dial ocher Atmmrillieekda;< Demerd Policy Comm. Total Local Local Total A Codes Total r Handvasy Hoodmy Cir. Local slops Stops Express Ride W System Total vehicle Miles (000) 332 273 190 332 836 273 273 181 786 Vehicle Service Miles (000) 305 124 179 305 646 124 124 170 599 Total Vehicle Hours(000) 17 8 14 17 41 8 8 13 38 Vehicle Service Heurs(0001 15 4 12 15 33, 4 4 11 30 Peek Vehicles 6 6 5 6 17 6 6 5 17 Unlinked Passengers (000) 291 83 40 291 450 83 83 38 412 Linked Passengers (000) Passenger Revenue (000) 921 92 Passenger Revenue (000) 821 171 1 821 11 283 171 1 171 1 19 1 272 Auxiliary RevlLocal Subs. (0001 Operating Cost ton 0epn1000) 914 914 Operating Cost Less Depr. (000) 795 353 335 795 1,602 353 353 318 1A66 Full Time Equivalent Employees Bess Fare 10.50 $0.50 $2.00 82.00 $0.50 : YctaLtiyatelfA' Local Service rens Service > S At�osl SAidrIIajt.„sG;�, s,., InVe Multi Few Dial Other $a0dpy&Hail ,r . < Demand Policy Comm. Total Local Local Total A Codes Total Readvasy Readwway C(r. local Stops Stops Express Ride W System Total Vehicle Miles (000) 373 373 .273 273 190 836 Vehicle Service Miles (0001 343 343 124 124 179 646 Total Vehicle Hours 1000) 19 19 8 8 14 41 Vehicle Service Hours (000) 17 17 4 4 12 33, Peak Vehicles - 6 6 6 6 5 17 Unlinked Passengers (000) 327 327 83 83 40 450 Linked Passengers 10001 Passenger Revenue (000) 921 92 171 171 20 11 283 Auxiliary RevlLocel Subs. 1000) Operating Cost ton 0epn1000) 914 914 353 353 335 1,602 A Coda for otherservices: 1. Subscription, 2 Contract, 3. Special Events, and 4. Local Return fully Funded. C Rscaf Year: 1992 10 —X—Audited Estimated Planned SANTA CLARITA TRANSIT 0 0 0 0 �s 0 0 TABLE L-6 TPM 1TDA REPORT FORM ma(::<:x:?'sn:oasRrsx%r?::, <s:T.y!'.• :5;::>,# �>a3 3tetAi BlNecrk; �3t - Local Service Express Service sprain Service Intraew Mu1t1 F Dial Outer Fares Demand Policy Comm. Total Local Local TaW A Codes Total Local Headvary Headvery Gr, Local Stops Stops Express Ride W System Total Vehicle Miles 10001 619 Stops rase Ride W System 619 711 323 323 323 1,265 Vehicle Service Miles (000) 574. 1,376 574 660 183 183 269 1,026 Total Vehicle Hours (000) 39 1,126 39 45 10 10 22 71 Vehicle Service Hours (000) 37 78 37 42 6 6 18 61 Peak Vehicles 15 67 15 15 9 9 8 32 Unlinked Passengers (000) 383 32 383 440 95 95 46 524 Linked Passengers (000) 48 583 Linked Passengers 1000) passenger Revenue (000) 104 1 1041 1201 2221 2221 24 350 AuxTary RevIl ecel Subs. (000) 25 367 Auxiliary Rev/Local Subs. 10001 Operating Cost leas Dapt. 100% 1,566 1,566 1,800 887 881 812 1 3,265 Full Toe Equivalent Employees 655 1 1 3,542 37 Base Fare $0.50 80.50 82.25 82.25 50.50 ma(::<:x:?'sn:oasRrsx%r?::, <s:T.y!'.• :5;::>,# �>a3 3tetAi BlNecrk; �3t - Local Sarvin sprain Service :Atd$ktgrde�t a leas Multi Fares Dial Odor r c� .i Surdey&11o114e1r 2�;r Demand Palley Canon. Total Local Local Total A Codes Total Headway Hsadwe Local Stops Stops rase Ride W System Total Vehicle M1es1000) 711 711 323 323 342 1,376 Vehicle ServiceMiles (000) 660 660 183 183 283 1,126 Total Vehicle Hours 1000) 45 45 10 10 23 78 Vehicle ServiceHoum(0001 42 42 6 6 19 67 Peek Vehicles 15 - 15 9 9 8 32 Unfinked Passengers(0001 440 440 95 95 48 583 Linked Passengers 1000) Passenger Revenue (0001 1201 120 222 222 25 367 Auxiliary Rev/Local Subs. 10001 Operating Cost ton Capt. (000) 1,800 1 i 1 1,800 1 887 1 887 1 655 1 1 3,542 A. Codes for other services: 1. Subscription, 2. Contract, 3. Special Events, and 4. Local Return fully Funded. • U] I• 11 TABLE L•6 TPM I TDA REPORT FORM Fiscal Year. 1993 Audited —X—Estimated Planned SANTA CLARITA TRANSIT z zs r 3tetalSyalefn,:., 3# a Local Service Express Service roes Service Imre MU16 Few Dial Other cAtmufttWeekda"ip Denund Policy Cortin Total Local Local Total A Codes Total .?ss • }: Headway Headway Gr. Local Stops Sm s Express: Ride W System Total Vehicle Miles 0100) 812 933 812 368 368 368 365 1,685 1,545 Vehicle servicsMiles 1000) 754 867 754 246 248 248 300 1,431 1,302 Total Vehicle Hours (0001 47 54 47 12 12 12 23 90 82 Vehicle Service Hours (000) 44 50 44 7 8 8 19 77 71 Peak Vehicles 15 15 15 9 9 9 8 32 32 Unlinked Passengers(000) 539 620 539 100 100 100 49 772 688 Linked Passengers (000) Passenger Revenue (000) Passenger Revenue (0001 135 1 135 1 2321 2321 19 407 1 386 Auxiliary Rev/Local Subs. ROM Operating Cost Less Depr.10001 Operating Cost Less Depr. (0001 1,740 2,000 1,740 1.0351 1,035 1,035 855 1 3,935 3,630 Full rime Equivalent Employees 37 Base Fara 1 $0.50 $0.50 $2.25 $2.25 $0.50 Ataw►E;i►twdjr 'Eugde)F$N4f1t1eY s s Local Service E roes Service Demand Roadway PORGY Houlmy Intra Cam. Vi r. � Total Load Multi Local Sla ■ Few Local Stops Total Express Dial A Ride Other Codes Total System Total Vehicle Miles (000) 933 933 368 368 364 1,685 Vehicle service Miles 1000) 867 867 246 248 316 1,431 Total Vehicle Hours(0001 54 54 12 12 24 90 Vehicle Service Hours (0001 50 50 7 7 20 77 Peak vehicles 15 15 9 9 8 32 Unlinked Passengers(000) 620 620 100 100 52 772 Linked Passengers 1000) Passenger Revenue (000) 155 155 232 1 232 1 20 407 Auxiliary RevlLocal Subs. 10001 Operating Cost Less Depr.10001 2,000 2,000 1.0351 1.0351 9001 1 3,935 A. Coda for other sorvices: I. Subscription. 2. Contract, 3. Special Events, and 4. Local Return fully Funded. TABLE L•7 GRANT MONITORING FORM SANTA CLARITA TRANSIT MARCH 1993 GRANT t PROJECT DESCRIPTION DATE OF OBLIGATION GRANT AMOUNT 110001 AMOUNT ENCUMBERED OR EXPENDED TO DATE 110001 AMOUNT ENCUMBERED OR EXPENDED IN FY 1992 _ ($DOM STATUS OF GRANT' COMMENTS FY 93 Bus Band Debt $9621 1 Develop a Transit Center $500 Improvements to Corporate Bus Yard $440 Side Destination Signs For 13 Buses $20.80 Computerized Passenger Routing System $12 FY 94 Develop a Transit Center $1,036 Vehicle Lease $770 Note: 0 — Grant Approved, Projects ongoing C - Project complete CO - Projects complete, deo60pation requested CC - Projects complete, grants ceased [7 E I• - • • • 0 TABLE L-8 PERFORMANCE AUDIT FOLLOW-UP FOR FY 1993 SANTA CLARITA TRANSIT MARCH 1993 PERFORMANCE AUDIT RECOMMENDED ACTIONS OPERATOR ACTIONS TO DATE The City of Santa Clarita began operation of fixed -route services on 815191, demand responsive service on 1114191, and express service on 112192. No performance audit has been conducted to date. After three years, when an audit is complete, the City of Santa Clarita will take action in accordance with recommenda- tions. • • a TABLEl-9 SUMMARY OF IMPACTS ASSOCIATED WITH REDUCTIONS IN FUNDING AWAITING LACMTA FUNDING SOURCE DEFINITIONS BASELINESCENARIO • • Prop. A local Return, Prop. C Local Return, & other local revenues CURRENT (FY 1993) BASE CASH FARE $0.50 VEHICLE SERVICE HOURS 77,000 RIDERSHIP (UNLINKED) 772,000 LOCAL SUBSIDIES ` 2,385,578 LACTC SUBSIDIES FAREBOX REVENUES 477,000 OPERATING BUDGET 3,935,000 • • Prop. A local Return, Prop. C Local Return, & other local revenues PROJECTED (FY 19941 PROJECTED (FV 1995) BASE CASH FARE 50.75 $0.75 VEHICLE SERVICE HOURS 77,000 RIDERSHIP (UNLINKED) LOCAL SUBSIDIES' LACTC SUBSIDIES FAREBOX REVENUES 567,000 578,340 OPERATING BUDGET • • Prop. A local Return, Prop. C Local Return, & other local revenues PROJECTED (FY 1996) PROJECTED (FY 1997) BASE CASH FARE 50.75 $0.75 VEHICLE SERVICE HOURS RIDERSHIP (UNLINKED) LOCAL SUBSIDIES LACTC SUBSIDIES FAREBOX REVENUES 589,907 601,705 OPERATING BUDGET • • Prop. A local Return, Prop. C Local Return, & other local revenues 0 0 n TABLE LL 10 CAPITAL PROJECT DESCRIPTION AND JUSTIFICATION (100% TDA ARTICLE 4.0, PROP. A LOCAL RETURN ,OR PROP. C LOCAL RETURN FUNDED) PROJECT DESCRIPTION: Not applicable in the City of Santa Clarita PROJECT JUSTIFICATION: Total Revenues Requested: Other Revenues (Specify): Total Project cost: l I0 TABLEL-11 SUMMARY OF CAPITAL PROJECT REQUESTS 0 SANTA CLARITA TRANSIT MARCH 1993 I• 0 E 9 0 0 UJ FY 1994 Project Name Operator Priority Ranking Total Project Cost Transit MaintenancelAdministrative Facility 1 $10,000,000 Bus Bond Debt 2 $962,000 Ventura Rail Right•cf-Wa 3 $2,000,000 Pedestrian Access 4 $500,000 Transit Master Plan 5 8150,000 Transit Security 6 $145,000 Bus Stop Display Units 7 $50,000 Trees 6 $50,000 Transit Supervisory Vehicle 9 $20,000 Graffiti Removal 10 $20,000 FY 1995 Project Name Operator Priority Ranking Total Project Cost San Fernando Valley Connector Service (Bus Purchases( 1 $800,000 Local Service Expansion (Bus Purchases) 2 $960,000 Bus Band Debt 3 $962,000 Pedestrian Access 4 $500,000 Transit Security 5 $125,000 Bus Stop Display Units 6 $50,000 Trees 7 $50,000 I• TABLE L • 11(Continued) SUMMARY OF CAPITAL PROJECT REQUESTS 0 SANTA CLARITA TRANSIT MARCH 1993 0 0 U: U, 0 I0 I0 i0 FY 1996 Project Name Operator Priority Ranking Total Project Coat Rail Station Property Acquisition 1 64,700,000 Century City Express Service (Bus Purchases) 2 $1,000,000 Local Service Expansion (Bus Purchases) 3 $960,000 Bus Bond Debt 4 $962,000 Pedestrian Access 5 $500,000 Transit Security 6 $125;000 Bus Stop Display Units 7 650,000 Trees 8 650,000 Trees 9 650,000 FY 1997 Project Name Operator Priority Ranking Total Project Cost Newhall Rail Station 1 65,000,000 Transit Center 2 62,000,000 Park and Ride Facilities 3 63,000,000 Bus Bonds 4 6962,000 Warner Center Service (Bus Purchases) 5 61,000,000 Local Service Expansion (Bus Purchases) 6 6960,000 Pedestrian Access 7 6500,000 Transit Security 8 6125,000 Trees 9 650,000 • �m r • 7 0 • i TABLE L-12 CMP TRANSIT MONITORING FORM I. - TRANSIT LINE DESCRIPTION Agency: Santa Clarita Transit Fiscal Year: 1992-1993 Date Prepared: March 19, 1993 Line Number: 50 Branch/Route Numbers: N/A Type of Service (Check One): El Local Rail Feeder 0 Local 11 Local -Limited ❑ Peak -Only Express 0 All -Day Express 0 Commuter Rail 0 Light Rail ❑ Heavy Rail II. -SERVICE SCHEDULE Number of Days Begin Service AM Peak Mid-day PM Peak End of Service. Weekdays 5 5:02am 6-9am 9am-3pm 3-6pm 7:45pm Weekend Days 1 8:09am N/A N/A N/A 7:28am III. - AVERAGE WEEKDAY STATISTICS AM Peak PM Peak Off Peak Total Passenger Miles Vehicle Service Hours 9.38 9.38 9.38 28.15 Vehicle Service Miles 129.6 129.6 129.6 389 Number of Vehicle Trips 9 10 9.5 28.5 Unlinked Passengers 195 389 Linked Passengers 43 Average Headways (Minutes) 60 60 60 One-way Route Miles 13.7 One-way Trip Time (Scheduled) 59 min. 59 min. Preparer: Bob Murphy Phone Number: (805) 294-2500 • LA 9 L I• 11 TABLE L-12 CMP TRANSIT MONITORING FORM I. - TRANSIT LINE DESCRIPTION Agency: Santa Clarita Transit Fiscal Year: 1992-1993 Line Number: 799 Type of Service (Check One): ❑ Local Rail Feeder ❑ Peak -Only Express ❑ Commuter Rail Date Prepared: March 19, 1993 Branch/Route Numbers: N/A ❑ Local ❑ All -Day Express ❑ Light Rail ❑ Local -Limited ❑ Heavy Rail If. - SERVICE SC>�DULE lumber of �� AM Peak Mid-day PM Peak End of Service Weekdays 5 5:20am 6-9am 9am-3pm 3-6pm 7:38pm Weekend Days N/A N/A N/A N/A N/A N/A M. - AVERAGE WEEKDAY STATISTICS AM Peak PM Peak Off Peak Total Passenger Miles Vehicle Service Hours 13.18 14.59 N/A 27.77 Vehicle Service Miles 458.3 502.2 N/A 960.5 Number of Vehicle Trips 9 9 N/A 18 Unlinked Passengers 243 487 Linked Passengers 5 Average Headways (Minutes) 17.5 17.5 N/A One-way Route Miles 52.7 One-way Trip Time (Scheduled) 87 min. 98 min. Preparer: Bob Murphy Phone Number: (805) 294-2500 i• TABLE L-13 CERTIFICATION OF PROJECT READINESS The City of Santa Clarita hereby certifies that implementation of each of the capital projects proposed for inclusion in the LACMTA FY.1994 Transportation Improvement'Program Annual Element will begin during the federal fiscal year beginning October 1993 and ending September 1994. When a grant application is submitted to FTA, the City of Santa Clarita agrees to provide LACMTA with a schedule of implementation by major task for each project. r� Date: 0 11 '• I0 Signed Ronald J. Kilcoyne (General Manager) I• I• I• • I• [l I• 0 u CALL FOR PROJECTS 1 v w OR W"Wel0 1w11 tole_ I• CHAPTER EIGHT 0 CALL FOR PROTECTS SUBMITTAL DESCREMONS A description of each project will be included in the document sent to the LACMTA. City Council should refer to agenda item #20 for a complete description of all projects. • • I0 I0 • I• I0 I• �7 '• APPENDICES • • • • U li APPENDICES I• A. GENERAL PLAN PROVISIONS RELATING TO TRANSIT B. PROPOSITION A WARRANTIES C. DISADVANTAGED BUSINESS ENTERPRISE PROGRAM D. PRIVATE ENTERPRISE PARTICIPATION E. ARTICLE 8 RESPONSES • • 0 I• 0. 0 e i0 I• APPENDIX A RELATIONSHIP TO THE GENERAL PLAN Appendix A identified the goals and policies of the Circulation, Land Use and Air Quality Elements of the General Plan. The General Plan currently supports the increased use of transit to address the issues of traffic congestion, air quality, efficient land use and transportation. The Plan supports an enhanced transit network and professes that new development should mitigate environmental impacts by making improvements to the transit system. 0 . Land Use Element Goal 7: To preserve the character of the communities and the integrity of the Santa Clarita Valley through orderly development practices and the provision of private and public capital improvements, facilities, and services to support existing and future development. Policy 7.1 Ensure demand for public facilities and services does not exceed the ability to provide and maintain such facilities and services; necessary facility improvements should precede or be coordinated with future • development. Policy 7.2 Ensure, within the City's power, that facilities and services are provided in a timely manner through collection of developer fees. • Circulation Element Goal 1: To provide a circulation system to move people and goods safely and efficiently throughout the City of Santa Clarita and the general planning area. Goal 2: Promote a public.transportation system that is safe, convenient, efficient, and meets the identified needs of the City of Santa Clarita and the general planning area. Policy 2.1 Incorporate accommodations and facilities to support local transit services (i.e., bus lanes, bus stops, and bus shelters) in new and redeveloped projects, where feasible that are consistent with local transit planning. Policy 2.2 Provide for the mobility of City residents to access local services and employment, particularly for those who may experience mobility difficulties, including the elderly, disabled, and low income residents. 0 :7 Policy 2.3 Coordinate local transit planning with regional transportation planning agencies and transit agencies in adjacent communities. Policy 2.4 Develop a multi -modal transit facility that is strategically located in the City, adjacent to a potential public transit rail line and located convenient to major local residential and employment centers." • Policy 2.7 Identify and reserve locations for future commuter rail stations. Goal 3: To promote safe and effective alternatives to the personal automobile that will meet the needs of all planning area residents. Policy 3.4 Develop an integrated system of bus service that reaches all major concentrations of residential development and employment. Air Ouality Element Goal 2: To reduce emissions resulting from work and nori-work vehicle trips by private • and local government employees. Policy 2.2 Encourage car pools and company van pools. Policy 2.3 Develop in the City and promote in the planning area alternative • transportation systems including, but not limited to, comprehensive bus service, bicycle and pedestrian trails, and associated support facilities. • :7 Goal 4: To reduce transportation source emissions by promoting efficient and creative parking plans which reduce vehicle emissions. Policy 4.1 Promote local solutions to parking management, including such actions as parking facility design which reduces vehicle idling or programs which discourage the use of single -occupant vehicles in congested areas. . Goal 12: To reduce mobile source emissions by promoting a shift from single occupancy to higher occupancy vehicles. Policy 12.1 Encourage the development of local public transit and availability, improved bus service (time schedule, performance, and connections), and actions designed to make the transit system user friendly. Policy 12.2 Encourage the establishment of local and regional multimodal transportation facilities. Policy 12.3 Encourage the development of intercity transportation systems other than buses. Such systems may include. light rail, monorail, people movers. APPENDIX B PROPOSITION A WARRANTIES In order to receive Proposition A Discretionary Grant Funds, bus systems must provide warranties in a Memorandum of Understanding. Currently Santa Clarita Transit is receiving Proposition A Discretionary Funds for local and commuter transit service. A listing of the warranties and a brief description of how Santa Clarita is complying is listed below. A. Cooperate and coordinate with other operators in the development of an integrated countywide transportation system. Reciprocal transfer agreements are in effect with both regional transit operators that connect with Santa Clarita Transit, Southern California Rapid Transit District (SCRTD) and Metrolink. All Santa Clarita transit bus routes serve the Santa Clarita Metrolink station and all local routes are scheduled to provide convenient connections at platform level with all Metrolink trains. Los Angeles Department of Transportation (LADOT) Route 573 is scheduled to be extended to Santa Clarita in April 1993. This service will include reciprocal transfer agreements with SCRTD routes in the Los Angeles Basin and with Santa Clarita Transit in Santa Clarita. Later in 1993, the Antelope Valley Transit Authority (AVTA) will initiate service between Palmdale/Lancaster and Santa Clarita. Schedules will be coordinated with Santa Clarita local buses and Metrolink trains and there will be reciprocal transfer agreements. At the same timeline AVTA Route 787 will begin stopping in Santa Clarita. Reciprocal transfers and coordinated schedules will be in effect between this service, LADOT Line 573 and local Santa Clarita buses. B. Make every effort to improve upon the existing span and scope of transit service. Since Santa Clarita Transit assumed responsibility of transit in the Santa Clarita Valley in August 1991, there has been no reduction of service. Local service was doubled in August 1991. The span of service was further increased on all local routes by 1 and 1/2 hours each weekday and by 2 hours each Saturday effective October 26, 1992. Commuter bus service to downtown Los Angeles has increased from seven trips in each direction each weekday to nine since the City assumed operation. The extension of LADOT Line 573 to Santa Clarita, which is funded with Proposition A Discretionary funds, represents a new service in addition to all existing transit services. C. Ensure that service quality improvements are implemented whenever possible. Santa Clarita Transit has continually improved service since service began in August 1991. In February and .October 1992, service was modified to extend service into areas previously unserved by transit. The span of service was also increased to provide earlier and later service on weekdays and later. service on Saturdays in U I• Proposition A Warranties Page 2 I• October 1992. At the same time schedules were redesigned to eliminate long waits between buses at the transit center and connect with Metrolink. Bus drivers have participated in intensive customer relations training and on the road supervision has • increased resulting in an improvement of on- time performance. D. Ensure that the existing level of service is maintained and that major service changes are subject to the adopted Service Notification Policy. • Since City assumption of transit service, there has been no reduction in the level of service. Public workshops and a public hearing were conducted to receive input on service changes and were announced through newspaper display advertisements, announcements on buses and bus shelters. Actual changes in service were noticed in the same manner. • E. Make every effort to ensure that.the total number of linked passengers is maintained or increased. Ridership has more than doubled since August 1991. • F. ` Certify there is no preclusion from contracting existing, new or restructured services. Currently there is no collective bargaining agreement in effect and all service is operated under contract to a private firm. • G. Make every effort to control operating costs within the Consumer Price Index (CPI) on an average over time, in order to keep base fare increases within the CPI. • Fares have not risen since city assumption of transit service. Operating costs are based on the contract with a private operator over a three year period, commencing in August 1991, which was granted based on competitive bid. H. Agree to secure a local contribution. The City uses Proposition A Local Return funds for transit operations. propawar;rjk C r APPENDIX C I• I• CITY OF SANTA CLARITA I• • DISADVANTAGED BUSINESS ENTERPRISE (DBE) PROGRAM I• I• AUGUST 1992 Ir I0 I I♦ I. . POLICY STATEMENT The City of Santa Clarita (hereinafter "CITY"), recipient of Federal financial assistance from the Federal Transportation Administration (hereinafter "FTA"), is committed to a Disadvantaged Business Enterprise Program (hereinafter "DBE") in accordance with Federal Regulations issued by the -Department of Transportation (hereinafter "DOT") on March 31, 1980, (49CFR Part 23) and revised July 21, 1983, April 27, 1987 and on October 21, 1987. FTA is the lead agency for the CITY with respect to the requirements for disadvantaged business enterprise participation in DOT - funded projects as contained herein and the approval of this policy. Itis the intention of the CITY that disadvantaged business enterprises shall be afforded every practicable opportunity to participate in the performance of. contracts relating to the CITY's procurement and construction activities. To this end, the CITY shall comply with the Surface Transportation Assistance Act of 1982 which set a national goal of expending at least ten (10%) percent of Federal Highway and transit funds with disadvantaged small businesses. • The CITY is determined to provide opportunities for DBE participation in the competitive bidding process for the CITY's contract requirements through the establishment of the procedures outlined herein. This policy shall apply to all construction projects, purchases of materials, equipment (excluding transit vehicle procurement) and supplies and professional service contracts. II• It is the policy of the CITY to establish participation goals for business enterprises owned and controlled by minorities in accordance with the following standards: A. Goals shall be based on projections of contract awards and the size and nature of the total contracts and procurements estimated for any given year. B. Goals shall be related to the availability of DBEs who have the capability to perform the types of services or to furnish the types of procurements which will satisfy the CITY's projected contract needs during the course of a given • year. C. Goals shall take into account the minority population of the area in which the CITY operates. • D. Goals shall take into account the CITY's prior experience with the types, nature and scope of minority business participation. A DBE is defined as a small business concern pursuant to the Small Business Act in: I0 it A. Which at least 51 percent of the ownership is owned by one or more socially and economically disadvantaged individuals, or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more socially and economically disadvantaged individuals. B. Whose management and daily business operations are controlled by one or more of the socially and economically disadvantaged individuals who own. it. II. DBE OFFICER It shall be the primary responsibility of the DBE Officer to administer and monitor the DBE Program against specific objectives. The DBE Officer will ensure compliance with Federal, State and local laws and regulations while M assisting DBEs in overcoming barriers to participation in the CITY's programs. 41 "Small Business Concern" is defined as a small business pursuant to Section 3 of the Small Business Act and relevant regulations promulgated pursuant thereto, except that a small business concern shall not include any concern or group of concerns controlled by the same socially and economically disadvantaged individual or individuals which has annual average gross receipts in excess of $14 million over the previous three (3) fiscal years. Therefore, DBE Tums must be graduated from the DBE program if their average annual gross receipts over three (3) years exceed $14 million. The Secretary of the Department of Transportation shall adjust this figure from time -to -time for inflation. Socially and economically disadvantaged individuals mean those individuals who are citizens of the United States .(or lawfully admitted permanent residents) and who are women, Black Americans, Hispanic Americans or other Spanish or Portuguese, Native Americans, Asian -Pacific Americans, Asian - Indian Americans and any other minorities or individuals found to be disadvantaged by the Small Business Administration pursuant to Section 8(a) of the Small Business Act. • The DBE program as described here will be implemented and administered by the CITY's DBE Officer. The DBE Officer shall develop a referral system on managerial and technical assistance for interested DBE as well as disseminate information on available business opportunities to the disadvantaged business • community to facilitate DBE bidding on CITY projects. Although the DBE Officer is the primary person responsible for implementing the DBE policy, the DBE Officer will work closely with otherdepartments and consultants of the CITY, including legal, procurement, engineering, government affairs and others who are responsible for making management and other decisions relative to the CITY's procurement and • construction contracts. The DBE Officer shall offer guidance to the above -referenced CITY personnel regarding the DBE responsibilities. The DBE Officer shall also, from time -to -time report progress of the program to the Santa Clarita City Council through the City Manager. II. DBE OFFICER It shall be the primary responsibility of the DBE Officer to administer and monitor the DBE Program against specific objectives. The DBE Officer will ensure compliance with Federal, State and local laws and regulations while M assisting DBEs in overcoming barriers to participation in the CITY's programs. 41 I• The specific duties and responsibilities of the DBE Officer are set forth in Exhibit A, attached hereto and incorporated herein by this reference. • III. PROCEDURES TO ENSURE DBE EQUAL OPPORTUNITY TO COMPETE FOR CONTRACTS AND SUBCONTRACTS A. Where appropriate statutes and regulations permit and are economically • feasible, the CITY will undertake the following actions: 1. Develop bid packages and Request for Proposals (RFP) so as to increase potential DBE participation. 2. When designing facilities, take into consideration the types of trades or firms available. 3. Work with joint ventures among DBE and non -DBE firms. 4. Consider purchasing supplies and/or leasing the required equipment and contracting only for the expertise required to. perform. the work. 5. Provide DBE associations with specification and RFPs in a timely manner. Whenever necessary, the cost of providing • DBEs with specifications and RFPs will be home by the CITY . and included in the project grant application to FTA. 6. Solicitation for prime contracts must state what the DBE percentage is for the contract. Potential prime contractors must i submit an assurance with their bids or proposals that they will make sufficient reasonable effort to meet the goal. B. Means to Overcome Barrier to Program Participation- the CITY will offer the following additional assistance to DBEs as deemed necessary: 1. Information, upon request, of the CITY's organizational structure and its procurement requirements. Further explanation will be provided on procurement policy procedures and general bid requirements. Each bid package will identify the CITY's DBE Officer as the contact point for additional assistance. 2. Open public records will be made available for the DBE's review and evaluation of successful bid documents of already completed similar procurements. 0 I• :] • • 7 :] • J I• I• I0 Debriefing sessions will be held, as requested by bidders, -to explain specific reasons for unsuccessful bids. 4. How plans and specifications can be obtained. CITY personnel shall be available during normal business hours to answer procurement questions. 6. To develop types of supplies and services needed. C. Challenge: 1. Any third party may challenge the socially and economically disadvantaged status of any individual (except an individual who has a current Section 8(a) Certification from the Small Business Administration) presumed to be socially and economically disadvantaged if that individual is an owner of a firm certified by or seeldng certification from the CITY as a disadvantaged business. The challenge shall be made in writing to the CITY. 2. With its letter, the challenging party shall include all information available to it relevant to a determination of whether there is reason to believe that the challenged party is, in fact, not socially and economically disadvantaged. 3. The CITY shall determine, on the basis of the information provided by the challenging party, whether there is a reason to believe that the challenged party is in fact not socially and economically disadvantaged. a. If the CITY determines that there is not reason to believe that the challenged party is not socially and economically disadvantaged, the CITY shall so inform the challenging party in writing. This terminates the proceeding. b. If the CITY determines that there is reason to believe that the challenged party is not socially and economically disadvantaged the CITY shall begin a proceeding as provided in paragraphs (b)(i), (ii) and (iii) of this paragraph I• i. The CITY shall notify the challenged party in writing that his or her status as a socially and economically disadvantaged individual has been challenged.' The notice shall identify the challenging party and summarize the grounds for the challenged party to provide to the CITY within a reasonable time, information sufficient to • permit the CITY to evaluate his or her status as a socially and economically disadvantaged individual. ii. The CITY will evaluate the information available to it and make a proposed determination of the social and economic disadvantage of the challenged party. The CITY will notify both parties of this proposed determination in writing, setting forth the reasons for its proposal. The • CITY will provide an opportunity to the parties for an informal hearing, at which they can respond to this proposed determination in writing and/or in person. iii. Following the informal hearing, the CITY will • make a final determination. The CITY will inform the parties in writing of the final determination, setting forth the reasons for its decision. The final determination of the CITY may be appealed to the Department of • Transportation by the adversely affected party. In addition, the CITY will have an open door policy and will work closely with DBE associations to encourage DBEs to discuss their capabilities with the DBE Officer. Outreach efforts will also be made to inform DBEs of bid notices and specifications • related to their capability areas. IV. SERVICES OF DISADVANTAGED BANKS The CITY shall explore the full extent of services offered by banks owned and controlled by disadvantaged individuals in the Santa Clarita and greater Los Angeles area and determine areas in which the CITY may utilize their services. The CITY shall also encourage its prime contractors to use the services of such banks. U. 0 • V. DBS DIRECTORY The DBE Officer shall continue to maintain a current list of DBEs which provide commodities and services which might typically be used by the CITY. The CITY shall also draw on the services of Equivest (Program Management Center) for assistance in identifying DBEs to work on specific required contract categories. This listing will be compiled from existing sources and will be updated annually. The • CITY will invite DBEs to submit supplemental information to this list. In addition, the CITY will maintain copies of other local directories. VI. DETERMINING DBE ELIGIBILITY The DBE Officer shall require that the DBE listed by bidders for participation in the contract, be certified as eligible DBEs. The DBE Officer may accept certifications of DBEs made by the Department of Transportation or agencies thereof, the Small Business Administration, other FTA recipients and the CITY. Where the eligibility of a DBE has not yet been determined, the DBE Officer shall require the submittal of • information including, but not limited to, that contained in Exhibit A, attached hereto and incorporated herein by this reference. VII. PERCENTAGE GOAL A. The CITY hereby established a 15 percent goal for participation by DBEs in • contracts; subcontracts and/or joint ventures awarded by the CITY. B. The CITY's overall DBE participation goals for the procurement category of equipment, materials, supplies and professional and non-professional services is 15 percent for firms owned and controlled by disadvantaged individual or • individuals. In arriving at these goals, the CITY has evaluated (1) the previous years' procurement activities to determine the DBE participation level achieved; and (2) the Short Range Transit Plan, Transportation Improvement Program and the current budget to identify the projected procurement activities available to DBEs. • The CITY then compared the availability and capability of those DBEs listed with the projected procurement activities. The CITY will re-evaluate goals for equipment, materials, supplies and professional and non-professional services on an annual basis, analyzing the projected versus the actual DBE participation for the previous year. The 15 percent DBE goal is a commitment to strive for, to the extent possible. The estimate for DBE participation is in excess of the ten percent goal; as mandated by the Surface Transportation Assistance Act of 1982, is being • implemented and is an optimistic expectation that the CITY can find enough qualified Tums, based on previous experience. IFA I0 • In establishing contract goals, the CITY shall consider the following factors: 1. The overall projection of contract awards in the particular areas. 2. The availability of funis owned and controlled by minorities in each category or area of specialty. In defining the geographic area for determining availability, the CITY shall follow the same approach it takes with respect to non -DBE firms for each type of procurement. 3. The dollar amount and percentage of procurement projected to be required from "sole -source" vendors. (This includes material and supplies required to be purchased from Original Equipment Manufacturers). 4. Comparison of the goals established for the previous year to the actual percentage utilization for that year and the experience of the CITY in obtaining participation in its procurement and professional services contracts from firms owned and controlled by socially and economically disadvantaged individuals. 5. Unique characteristics of the procurements of equipment, supplies, materials and professional and non-professional services proposed for the following year. 6. Any suggestions and information developed from the DBE Advisory Committee, industry and professional sources and other public agencies. (This will include all revised Small Business Administration size standards). 7. Any other relevant criteria. In calculating goals, the "sixty (60) percent rule" has been observed. The 60 percent rule states that the CITY may count toward its DBE goals 60 percent of its 9 expenditures for materials and supplies required under a contract and obtained from a DBE dealer. In an effort to identify DBEs in a reasonably wide geographical area to expand on the CITY's DBE directory, copies of available published directories are obtained on a yearly basis from the Southern California Association of Governments and the Southern California Rapid Transit District. I0 VIII. IDENTIFICATION OF DBEs BY COMPETITORS The CITY shall indicate goals for the use of firms owned and controlled by minorities in solicitation for FTA assisted contracts which provide opportunities for DBE participation. Solicitation shall require all bidders/proposers to submit a written assurance of meeting the goals in their bids or proposals. Within a reasonable time, ten (10) days after the opening of bids and before the award of the contract, the.CITY w shall require all bidders or proposers wishing to remain in competition for the contract, to submit the names of DBE subcontractors, a description of the work each is to perform and the dollar value of each proposed DBE subcontract. IX. SELECTION CRI'T'ERIA TO ENSURE THAT CONTRACTS AREA AWARDED TO COMPETITORS THAT MEET DBE GOALS The CITY shall determine whether the competitor offering the lowest price of the firms meeting the DBE contract goals has offered a reasonable price for the contract. The selection process will consider the competitors price and percentage participation of DBE in the contract and will utilize a DBE participation matrix to rank the bids of competitors. The CITY will award contracts in accordance with 49 CFR Part 23. A. "Reasonable Price." Prior to the bid opening, the City Engineer shall state • publicly the contract price which has been determined to be a reasonable one for the subject contract. The reasonable price determination shall be based on the estimate of the CITY's consultants and/or staff relative to the cost of the contract and other relevant criteria that the CITY would consider in the event that only one bid was submitted to perform the contract, including, but not limited to, the amount of funds available in the CITY's budget for the specific contract work. The factors considered in arriving at the reasonable price and the basis therefore shall be documented. B. "Evaluation of Bids." . After the bid opening, the DBE Review Committee shall evaluate all bid proposals and required information submitted by bidders for the contract to determine a recommendation for award of the contract to the lowest responsible bidder. The Committee shall first consider all bids that are equal to or less than the reasonable price established for the contract. Within this group, the bidder with the lowest bid price who also meets the 0 specked DBE goals shall be deemed the lowest responsible bidder. In the event that none of the bidders in this group has met the specified DBE goals, the lowest responsible bidder shall be deemed that bidder within this group with the highest total DBE participation. In the event that no bidder within this group has DBE participation, the Committee will consider the bidder with the lowest bid price who has demonstrated that sufficient reasonable efforts were made to meet the specified DBE goals as the lowest responsible bidder. 0 0 In the event that none of the bids submitted is equal to or less than the reasonable price established, the Committee may recommend award of the contract to any bidder that demonstrates that sufficient reasonable efforts were. made to meet the specified DBE goals. X. DBE COMPLIANCE BY CONTRACTORS AND SUBCONTRACTORS A The CITY shall assist proposers and/or DBEs in all contracts involving FTA financial assistance as outlined in Section III. The CITY has deemed necessary, the following means to determine compliance of contractors and subcontractors (1) review of payroll records, (2) submission of payment document and (3) other compliance insurance measures as considered appropriate in the circumstance. 0 Contractors and subcontractors will be required to maintain project records for a period of three (3) years after completion of the contracts. The CITY or any authorized FTA or Federal agency shall have access and inspection right to those contract records during the retention period. 1' M. SET -ASIDES The CITY is aware that setting aside some portion of its purchasing requirements for DBE -only bidding is a technique available for assuring DBE participation. However, the law as interpreted by ruling of the California Supreme Court appears to prohibit such set -asides as violation of the State and Federal Constitutions. At this time, therefore, the set-aside is not part of the CITY's DBE Program. MP:gmm dbe.trn • 7 Ir 10 I! APPENDIX D ! PRIVATE ENTERPRISE PARTICIPATION The City's Private Enterprise Participation Plan update for Santa clarita Transit System (SCT), formerly included in the North County Public Transportation System, has been prepared in accordance with the Federal Transportation Administration (FTA, formerly ! Urban Mass Transportation Administration) Circular 7005. 1, dated December 1986. The SCT has been operated by private contracts selected through a competitive public bidding process since 1976. It is the City's policy that public transportation services be provided by contract with -an established private provider and that efforts be made to obtain the least possible cost, while maintaining quality through maximum competition of private operations. ! Santa Clarita Transit established by the City of Santa Clarita assumed administrative responsibilities of Sct, from the County of Los Angeles in Fiscal Year 1991-92. In 1986, the County adopted the privatization policy and procedures developed by the Los Angeles County Transportation Commission (LACTC), as part of the Private enterprise, Participation Plan for SCT. There have been no significant changes to this plan, and SCT will continue to adhere to LACTC policies and procedures. Private Sector Involvement The City selected the contractors who currently operate the SCT services through a competitive bidding process. Private providers were notified of the City's intent to contract for: service and were invited to submit bid proposals. Sealed bids were then opened and read at the competitive bidding process, including the Request for Proposals (RFP) process, for future SCT service contracts. Although it is desired to obtain services at the least possible cost, other criteria, including a provider's management capabilities and technical competence, are considered when selecting, a service contractor. It is therefore the SCT's policy to award a contract to the lowest "responsible" bidder. ! It is also SCT's policy to consult with the private sector providers when planning new or restructured service. SCT will review all comments and proposals received. ` Every responsible comment and proposal will be given full and fair consideration and will be responded to. S Modification of Services The local fixed -route and paratransit service and the commuter service between the Santa Clarita Valley and downtown Los Angeles are currently operated entirely by private contractors. In Fiscal Year 1991-92, the local, commuter and paratransit services were ! modified based on the results of a consultant study on transit needs in the Santa Clarita Valley. SCT awarded the service contract to a private contractor upon the conclusion of the competitive bid process. in June 1991. I0 C7 :j Private Enterprise Participation Page 2 Comparison of Public/Private Sector Costs of Service As stated above, the County has used and SCT will continue to use private contractors to operate the public transportation services in the Santa Clarita Valley. The City has examined the alternative of operating the services using City personnel and have determined that the services could not be operated as cost effectively and efficiently as with the use of private contractors. By the continued use of private sector providers, the City has realized considerable cost savings and increased ridership, while maintaining a high quality level of service. SCT will therefore continue to operate these services by contract with private ! providers. Protests All private sector protests regarding SCT's private enterprise policy or procedures, or the ! SCT's decision regarding a submitted bid or proposal, will be reviewed and addressed. The Public Works Department will respond to all complaints within 30 days of receipt. With regard to disputes involving the award of a contract, the final decision will rest with the Santa Clarita City Council. If the final decision by SCT does not resolve the complaint, the private provider may use the complaint procedures established by LACTC, the Southern . California Association of Governments, and FTA. The City has not received any complaints regarding its private enterprise policy, bidding process, or award of individual contracts during the past fiscal year. Impediments to Private Sector Contracting ! SCT has no impediments to contracting with private sector providers for services. Proaosed Plan for Fiscal Year 1992-93 In November 1991, the consultant study on transit needs in the Santa Clarita Valley was ! completed. The consultant study was sponsored by LACTC, and the City of Santa Clarita in response to the 1990 Article 8 Hearing Board recommendations for increased service in the Santa Clarita Valley area. The recommended service revisions were implemented in Fiscal year 1991-92 and include the expansion of local fixed -route service by increasing service hours and by increasing the areas within the Santa Clarity Valley within 1/2 mile of fixed route service and the expansion of service hours and service area on paratransit services. These service revisions will meet all requirements of the Americans with Disabilities Act of 1990. In addition, we expect to expand the commuter service by adding service to the Westwood/Century City area. ! No changes to SCT's Private Enterprise Participation Plan are proposed for Fiscal Year 1992-93, and services will continue to be operated by private sector providers. f:\homelkilcoyne\privent. tin J • FMAJ01 117►a ARTICLE 8 Each year the LACMTA is required to conduct an "Article 8 Unmet Transit Needs" Public Hearing in Santa Clarita to determine if there are any unmet transit needs (Article 8 refers to • the Article of the Transportation Development Act legislation that includes the requirement for the hearing). Below are the unmet transit needs identified at the 1992 hearing and the actions Santa Clarita Transit took to meet them. A. Ensure that effectiveness of the Dial -A -Ride service. improvements are monitored • and the results shared with the public. The reliability of this service needs to be addressed. Release the findings to the public twice a year. Improvement of Dial -A -Ride (DAR) service in Santa Clarita has been a top priority in 1992. Specific areas of concern and actions taken are' listed below. . • CAPACITY: Ability to accommodate requests for DAR service has improved through changes to fixed route service and reduction of General Public Dial -A -Ride service. An in-depth study of DAR trip. sheets indicated that 75 % of all trips started or ended at one of six locations. In October of 1992, local fixed route service was extended to some of these locations permitting a voluntary shift of some trips from • DAR to local fixed route service. This occurred particularly at LARC Ranch freeing up DAR capacity for others who must use DAR. The same analysis revealed that General Public DAR consumed 25 % of DAR resources but only was used by 13 % of DAR customers. By limiting General Public DAR to weekday evening hours when most general public customers used the service and local fixed route service did not • operate, DAR capacity opened up during the peak demand times for senior and disabled customers. CUSTOMER SERVICE: Santa Clarita Transit instituted several initiatives to improve customer service. A system wide transit map and timetable was published and widely distributed. This publication included complete fare and DAR information. A separate DAR user guide was printed and distributed to DAR customers. Many of • the customer service complaints were the result of miscommunication or - misunderstandings. This manual was designed to avoid many of these problems by clearly explaining how to use DAR. The DAR customer data base was completely updated with the assistance of the Santa • Clarita Valley Senior Center. This provides information to the dispatcher of customer special needs. LA i• [7 Article 8 Response Page 2 A separate phone line with answering machine was set up for trip cancellations. This eliminated long waits or busy signals experienced by customers calling in cancellations. It also freed up space on the reservation line. A phone sequencer was installed on the reservation line to assure calls are taken in the order received and are not lost. Customers who call before noon on the previous day will receive a ride confirmation • on that day. In the past customers had to wait until the next day to receive confirmation of a trip. A phone recording device was installed to record all calls. This enables better resolution of complaints and is being used to train personnel on better phone customer ! relation skills.. All personnel underwent intensive customer service training. This is being followed up by a management -labor customer service committee to continually strive for improvements in customer service. • MONITORING: Two audits of the system were conducted in 1992. One was by Arroyo Seco Associates which focused on system productivity, the other by Susan Berk focused on customer service. The findings of these studies, which were made public, were the foundation for many of the improvements outlined above. • In 1993, a review of 14 peer para -transit operators was conducted. Santa Clarita Transit ranked in the upper half of nine of fourteen performance measures tracked. These results were also shared with the community. The findings provide data that enable the City to determine where to focus energies for improvements in 1993. • A random phone survey of 101 current DAR customers was just concluded. This survey was designed to measure customer satisfaction with existing service. The results will be publicized as soon as they are tabulated. Santa Clarita Transit has additional improvements planned for the coming year. They ! include establishing service routes, scheduled service requiring no advance reservation exclusively designed to meet the unique travel needs of senior and disabled customers; and establishing immediate response DAR service. I! 4 V, Article 8 Response Page 3 B. Give priority to Val Verde and Friendly Valley when putting in the new bus benches and shelters in the City. The city had a contract with Bus Stop Shelters Inc. to install shelters and benches throughout the Santa Clarita Valley. The firm filed Chapter 11 and was unable to honor its contract. With new management it appears that the contract will be honored and shelters and benches will be installed this year. Shelters at the two above locations will be included in the first group of shelters installed, provided adequate space to construct a shelter is available and encroachment permits, if necessary, are obtained. C. Analyze and monitor the need for a Santa Clarita-Antelope Valley bus route. The need for such a service has been identified and will be implemented later this year by Antelope Valley -Transit Authority (AVIA) when eight additional buses are . received by that agency. Currently neither agency has equipment available for this service. Additionally, AVTA is submitting an application for funding of for a further expansion of service through the LACMTA "Call for Projects". D. Conduct an Origin and Destination study with the help of the Transportation Management Association (TMA) to determine the feasibility of a limited stop express bus going from east to west directly into the Industrial Center. This service, lines 10 and 20, were implemented on October 26, 1992. • E. Undertake an analysis to see if service could be provided between the Santa Clarita Valley and the San Fernando Valley, with possible stops including San Fernando, Warner Center, Van Nuys, Northridge, and Olive View Hospital; including potential routing for this service. An analysis was undertaken and as a result an application was submitted in the 1992 Call for Projects for an all day route to Central San Fernando Valley. This application was turned down by the LACTC. This application and an application for r express service to Chatsworth and Warner Center will be submitted in current Call 40 for Projects process. Two interim measures will be taken to provide access to the San Fernando Valley. In April 1993, LADOT Line 573 will be extended to Santa Clarita. Four southbound trips will be provided during the morning commute hours, five northbound trips in the t late afternoon commute hours. This route will make four stops in the Central San Fernando Valley where connections with SCRTD and LADOT routes can be made. I0 • � 7 Article 8 response page 4 Later in 1993, AVTA Route 787 express to Chatsworth and Warner Center will begin stopping in Santa Clarita. This cannot occur until the receipt. of eight additional buses by AVTA to provide sufficient capacity for Santa Clarita customers. F. Establish a stop for Antelope Valley commuter service in Santa.Clarita before continuing on to San Fernando Valley at San Fernando Road and Highway 14. This will occur later this year when AVTA Route 787 begins stopping in Santa Clarita. This action is awaiting the receipt of eight additional buses by AVTA to provide sufficient capacity for Santa Clarita customers G. If there is a bus service hub developed at the commuter rail station, implement a shuttle directly linking the shopping mall with the multi -modal commuter rail station. Seven Santa Clarita Transit bus routes operate directly between the Metrolink Transit Center and Valencia Town Center. Eight buses per hour operate in each direction between these two points. H. Improve availability of bus schedules in more areas of the City to enable more residents to be able to access the services. Timetables and maps are now available in over 30 locations throughout the City. • I. Post individual timetables at all stops along eacb route on the sign pole or in the shelter. Timetables were posted at all marked bus stops in 1992. However due to inadequate holders they have all since disappeared. The City through the Call for Projects is • submitting an application for timetable holders to be installed at all Santa Clarita Transit bus stops. art8rsp Ll J