HomeMy WebLinkAbout2014-05-13 - AGENDA REPORTS - TRANSIT 2014 TITLE VI PRGM (2)CONSENT CALENDAR
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SUBJECT:
DEPARTMENT:
Agenda Item: 9
CITY OF SANTA CLARIT,"
AGENDA REPORT
City Manager Approval:
Item to be presented by:
May 13, 2014
APPROVAL OF THE CITY'S TRANSIT 2014 TITLE VI
PROGRAM
Administrative Services
RECOMMENDED ACTION
City Council approve the Title VI Program.
BACKGROUND
Title VI of the Civil Rights Act of 1964 (Title VI) prohibits discrimination on the basis of race,
color, and national origin in programs that receive federal funding. The Federal Transportation
Administration (FTA) requires transportation agencies to demonstrate compliance with Title VI
by submitting a Title VI Plan Update every three years. Now that the City is considered a large
urbanized area, City Council must review and approve the Title VI Plan Update prior to its final
submittal. Findings from this 2014 Title VI plan are consistent with the City's existing practices.
Section 601 of Title VI of the Civil Rights Act of 1964 states the following:
No person in the United States shall, on the ground of race, color, or national origin, be
excluded from participation in, be denied the benefits of, or be subjected to discrimination under
any program or activity receiving Federal financial assistance.
The Title VI Plan consists of a report and supporting documentation that provides evidence of
the equitable distribution of services; promotion of full and fair participation in public
transportation decision-making without regard to race, color, or national origin; and meaningful
access to transit -related programs and activities by persons with limited English proficiency.
FTA reviews and concurs with the Title VI plan update or requests additional information.
Failure to submit a Title VI plan update could result in the loss of Federal funding.
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ALTERNATIVE ACTIONS
Other action as determined by the City Council.
FISCAL IMPACT
Compliance with Title VI requirements to submit a Title VI program document is now required
every three years in order for Santa Clarita Transit to remain eligible to receive various federal
capital and operating grants to help support the ongoing transit operations.
ATTACHMENTS
2014 Title VI Program
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TITLE VI PROGRAM
APRIL 2014
Prepared by:
City of Santa Clarita, California
23920 Valencia Blvd. Suite 300
Santa Clarita, California 91355
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City °t SANTA CLARITA TRANSIT Title VI Program
Table of Contents
CHAPTER l: INTRODUCTION
1.1 TITLE VI of the Civil rights act of 1964.....................................................................................................................1
1.2 SANTA CLARITA TRANSIT.........................................................................................................................................1
SantaClarita Transit Local Map.......................................................................................................................................2
Santa Clarita Transit Commuter Map..............................................................................................................................2
CHAPTER 2: GENERAL REPORTING REQUIREMENTS...............................................................................
3
2.1 TITLE VI NOTICE TO THE PUBLIC..............................................................................................................................3
2.2 SCT TITLE VI COMPLAINT FORM AND PROCEDURES...............................................................................................4
2.3 TITLE VI INVESTIGATIONS, COMPLAINTS AND LAWSUITS.......................................................................................7
2.4 PUBLIC PARTICIPATION PLAN..................................................................................................................................7
2.5 LIMITED ENGLISH PROFICIENCY PLAN (LEP)............................................................................................................7
2.6 MINORITY REPRESENTATION ON PLANNING AND ADVISORY BODIES....................................................................8
2.7 MONITORING OF SUBRECIPIENTS AND CONTRACTORS..........................................................................................8
2.8 FIXED FACILITY IMPACT ANALYSIS...........................................................................................................................8
CHAPTER 3: SERVICE STANDARDS AND POLICIES....................................................................................
9
3.1 MAIOR SERVICE/FARE CHANGE POLICY..................................................................................................................9
3.2 DISPARATE AND DISPROPORTIONATE IMPACT THRESHOLD..................................................................................9
3.3 SERVICE EQUITY ANALYSIS....................................................................................................................................10
3.4 SERVICE STANDARDS.............................................................................................................................................10
VehicleLoad..................................................................................................................................................................10
VehicleHeadway...........................................................................................................................................................11
On -Time Performance...................................................................................................................................................11
ServiceAvailability........................................................................................................................................................11
3.5 SERVICE POLICIES..................................................................................................................................................12
VehicleAssignment.......................................................................................................................................................12
TransitAmenities..........................................................................................................................................................13
CHAPTER 4: DEMOGRAPHIC AND SERVICE PROFILE MAPS & CHARTS .............................................
13
4.1 MINORITY CHARACTERISTICS................................................................................................................................13
4.2 INCOME CHARACTERISTICS...................................................................................................................................
14
4.3 COMPOSITE MINORITY & LOW-INCOME CHARACTERISTICS................................................................................
14
4.4 DEMOGRAPHIC RIDERSHIP AND TRAVEL PATTERNS COLLECTED BY SURVEYS .....................................................
15
City Of
SANTA CLARITA � TRANSIT Title VI Program
4.5 MONITORING TRANSIT SERVICE..................................................................................................................................15
CONCLUSION.............................................................................................................................I.......................
16
APPENDICES......................................................................................................................................................
17
APPENDIX A -
2014 PUBLIC PARTICIPATION PLAN..................................................................................
17
APPENDIX B -
2014 SANTA CLARITA TRANSIT LIMITED ENGLISH PROFICIENCY PLAN ...............
17
APPENDIX C -
2014 MINORITY DEMOGRAPHIC MAP..............................................................................
17
APPENDIX D -
2014 LOW INCOME DEMOGRAPHIC MAP........................................................................
17
APPENDIX E -
2014 MINORITY AND LOW INCOME DEMOGRAPHIC MAP ..........................................
17
APPENDIX F -
2014 MINORITY AND LOW INCOME CENSUS TRACT DATA ........................................
17
5
C'ry Of
SANTA CGLARITA I& TRANSIT Title VI Program
CHAPTER 1: INTRODUCTION
1.1 TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
Title VI of the Civil Rights Act of 1964 (Title VI) prohibits discrimination on the basis of race, color, and
national origin in programs that receive federal funding. The Federal Transportation Administration (FTA)
requires transportation agencies to demonstrate compliance with Title VI by submitting a Title VI Plan Update
every three years. City Council must review and approve the Title VI Plan Update prior to its submittal.
Section 601 of Title VI of the Civil Rights Act of 1964 states the following:
No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation
in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal
financial assistance.
The Title VI Plan consists of a report and supporting documentation that provides evidence of the equitable
distribution of services; promotion of full and fair participation in public transportation decision-making without
regard to race, color, or national origin, and meaningful access to transit -related programs and activities by persons
with limited English proficiency. FTA reviews and concurs with the Title VI plan update or requests additional
information. Failure to submit a Title VI plan update or to have a Title VI Plan Update approved by City Council
and the FTA could result in the loss of Federal funding.
1.2 SANTA CLARITA TRANSIT
The City of Santa Clarita Transit began operating local bus service on August 5, 1991, assuming responsibility
for local transit operations from the County of Los Angeles as Santa Clarita Transit. The City provides
supervision over a contract operator responsible for all transit operating and maintenance related services
including: local, commuter, Dial -A -Ride and Access Services. Santa Clarita Transit began with 300,000 riders,
8 fixed local routes and 13 vehicles. By November 1991, the City began providing Dial -A -Ride services. Soon
after, the City began operating commuter service to Downtown Los Angeles, UCLA, Century City, Westwood,
and the San Fernando Valley.
Each year, the Santa Clarita Valley continues to grow as new residents and businesses relocate to the region. In
keeping with this growth, the City of Santa Clarita Transit has expanded its services to include eight local fixed
routes within the Santa Clarita Valley and seven commuter routes linking Santa Clarita and downtown Los
Angeles, Century City, Westwood, Warner Center and North Hollywood.
Santa Clarita Transit's total fleet is comprised of 52 Compressed Natural Gas buses, 1 diesel trolley, 28 diesel
commuter buses, and 30 demand response vehicles. Santa Clarita Transit operates 69 peak hour buses and
provides low cost, easily accessible public transportation for some 11,909 weekday patrons.
Additionally, Santa Clarita Transit operates paratransit services seven days a week for seniors over 60 and the
disabled within the Santa Clarita Valley, as well as the general public during evening hours. Our 111 vehicle
fleet now provides service to over three million riders annually.
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City of SANTA CLARITA TRANSIT Title VI Program
CHAPTER 2: GENERAL REPORTING REQUIREMENTS
The FTA requires that Santa Clarita Transit provide information to the public regarding the recipient's
obligations under the Department of Transportation's Title VI regulations and explain to members of the public
of their protections against discrimination afforded to them by Title VI.
2.1 TITLE VI NOTICE TO THE PUBLIC
The following notice is printed on all Santa Clarita Transit routes and schedules, and is stated on the Santa
Clarita Transit websitel.
Title VI — Civil Rights Policy
The City of Santa Clarita operates its programs without regard to race, color, and national origin in accordance with
Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful
discriminatory practice under Title VI may file a complaint with the City of Santa Clarita.
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and
eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
• Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
• How, when, where, and why you believe you were discriminated against. Include the location, names, and contact
information of any witnesses.
The complaint may be filed in writing with the City of Santa Clarita at:
City of Santa Clarita
28250 Constellation Road
Santa Clarita, CA 91355
Printable Form: Title VI Complaint Form (PDF)
Email: City of Santa Clarita
Telephone: 661-295-6300
Hearing Impaired: 661-295-6382
If information is needed in another language contact, 661-295-6300.
Para mss informaci6n en Espanol Ilame al 661-295-6300, oprima el numero 1.
The "Title VI Complaint Form" may be used to detail the complaint, but is not mandatory. Complaint forms may
also be obtained by calling 661-295-6300. The City of Santa Clarita will provide appropriate assistance to
complainants who are limited in their ability to communicate in English.
In addition to the Title VI complaint process at the City of Santa Clarita, a complainant may file a Title VI complaint
with the Federal Transit Administration (FTA), Office of Civil Rights, Region IX, 201 Mission Street, Suite 1650,
San Francisco, California 94105-1839. The FTA's complaint procedure is contained in the FTA Circular C4902.1A.
1 lttt J/www.santaclaritatransit.com/about-us/titla-vi-civil-rights-policy/
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2.2 SCT TITLE VI COMPLAINT FORM AND PROCEDURES
The following complaint form is available by e-mail, in print on request, and by PDF download on the Santa
Clarita Transit website.
city Of
SANTA CLARITA ® TRANSIT
TITLE VI COMPLAINT FORM
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin
by the City of Santa Clarita Transit (hereinafter referred to as "SCT") may file a Title VI complaint by
completing and submitting the agency's Title VI Complaint Form. SCT investigates complaints received no
more than 180 days after the alleged incident. SCT will process complaints that are complete.
Once the complaint is received, SCT will review it to determine if our office has jurisdiction. The complainant
will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our
office.
SCT has 90 days to investigate the complaint. If more information is needed to resolved the case, SCT may
contact the complainant. The complainant has 15 business days from the date of the letter to send requested
information to the investigator assigned to the case. If the investigator is not contacted by the complainant or
does not receive the additional information within 60 business days, SCT can administratively close the case. A
case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure
letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a
Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews
regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff
member or other action will occur. If the complainant wishes to appeal the decision, she/he has 15 business days
after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil
Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
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City of SANTA CLARITA TRANSIT Title VI Program
PrfM Farm
28250 Constellation Rd 881-284-1287 Tel
Sa Clams,CA81355 www.santarAantattans¢.com
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Title VI Complaint Form
Title VI of the 1964 Civil Rights Act and related nondiscrimination statues and regulations require
that no person in the United States shall, on the ground of race, color, national origin, sex. age or
disability be excluded from participation in, be denied the benefits of, or be subjected to
discrimination under any program or activity receiving federal financial assistance.
The following information is necessary to assist us in processing your complaint. Should
you require any assistance in completing this form, please let us know.
Complete and return this form to the City of Santa Clarita Transit Division: 28250
Constellation Rd Santa Clanta, CA 91355
1
2.
3.
4
5
Complainants Name
Address
City State
Telephone Number (home) (business) _
Person discriminated against (d someone other than the complainant)
Name
Address
Zip Code
City State Zip Code
6. Which of the following best describes the reason you believe the discrimination took place?
Was it because of your.
a. RacelColor ❑ c. Sex ❑ c. Disability ❑
b- National Origin ❑ d. Age O
7. What date did the alleged discrimination take place?
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28250 ConstallaV. Rd 551-244-1287 Tal
^Santa Clams, CA 41355 W 5antaelanbtmnsd..o
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6. In your own words, describe the alleged discrimination. Explain what happened and
whom you believe was responsible. Please use the back of this form f additional space is
required.
9. Have you filed this complaint with any other federal, state, or local agency, or with
any federal or state court? ❑ Yes ❑ No
If yes, check each box that applies.
Federal agency ❑ Federal court ❑ State agency ❑
State court ❑ Local agency ❑
10. Please provide information about a contact person at the agency;court where
the complaint was filed.
Name
Address
City
Telephone Number
State Zip Code
11. Please sign below. You may attach any written materials or other information that you
think is relevant to your complaint.
Camplainanfs Signature Date
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City °f SANTA CLARITA TRANSIT Title VI Program
2.3 TITLE VI INVESTIGATIONS, COMPLAINTS AND LAWSUITS
All transit recipients shall prepare and maintain a list on any of the following that allege discrimination on the
basis of race, color, or national origin:
• Active investigations conducted by the FTA and entities other than FTA;
• Lawsuits; and
• Complaints naming the City of Santa Clarita Transit.
This list shall include the date that the transit -related Title VI investigation, lawsuit, or complaint was filed; a
summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions taken by the
recipient in response, or final findings related to the investigation, lawsuit, or complaint. This list shall be
included in Santa Clarita Transit's Title VI Program submitted to the FTA every three years.
There are currently no active lawsuits or complaints against the City of Santa Clarita Transit alleging
discrimination on the basis of race, color or national origin arising from the service provided.
2.4 PUBLIC PARTICIPATION PLAN
Under 49 USC Chapter 53, Section 5307, the Federal Transit Administration (FTA) requires "a locally
developed process to consider public comment before raising a fare or carrying out a major reduction in
transportation service". The public, as the primary customer and beneficiary of transit service, is provided the
opportunity for input and review through the public engagement process. Actions such as the establishment of
new service, fare adjustments, major modifications of existing service, and/or suspension or abandonment of
any bus routes may include a formal process of review by SCT, including meaningful public engagement
conducted by SCT staff. SCT uses a broad range of outreach tools documented in the Public Participation Plan
(Appendix A) to serve this requirement.
SCT is in communication with many organizations throughout the region and often attends meetings and events
sponsored by these groups. These groups consistent of cultural organizations, senior center, City and County
partners, business associations, and others vested in SCT's service area. In this arena we are able to create
relevant conversations and dialogue between SCT and the specific community regarding transit needs.
If special accommodations are desired at any public meeting held by SCT, the public can call SCT's Customer
Service prior to the meeting to arrange the proper accommodations. SCT will provide Spanish translation and
offer interpreters for other languages, including sign language, upon request. SCT selects meeting and hearing
locations to provide reasonable accommodations in accordance with the Americans with Disabilities Act of
1990. Santa Clarita Transit public meetings are all wheelchair accessible.
2.5 LIMITED ENGLISH PROFICIENCY PLAN (LEP)
Per the Title Vi of the Civil Rights Act of 1964, the U.S. Department of Transportation (DOT) implementing
regulations, and Executive Order 13166 "Improving Access to Services for Persons with Limited English
Proficiency (65 FR 50121, Aug. 11, 2000)", Santa Clarita Transit is federally mandated to develop and
implement a Language Assistance Plan by which Limited English Proficiency (LEP) persons can meaningfully
access translations of written and oral information. As such, SCT must take reasonable steps to ensure
meaningful access to the benefits, services, information and other important portions of their programs and
activities for LEP persons.
Santa Clarita Transit's LEP plan was updated for this Title VI Program and is attached in Appendix B. The LEP
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documents the four -factor analysis completed to identify appropriate language assistance measures needed to
improve access to SCT services and benefits for LEP persons. As a result of this analysis, it was determined that
5.1 percent of the population in SCT's service area has limited proficiency in the English language. The most
predominate language spoken other than English, is Spanish at 84.4 percent (See Appendix B).
To assist its Spanish speaking LEP patrons specifically, SCT has implemented the following measures:
• Network with local human service organizations that provide services to LEP individuals and seek
opportunities to provide information on Santa Clarita Transit programs and services.
• Provide a bilingual staff member at all community events and public hearings
• Provide group travel training to LEP person with the assistance of bilingual staff.
• Provide translation of all transit flyers, alerts and notices to the public.
• Include language that "Spanish is a plus" on bus driver recruitment flyers, social media and onboard
recruitment posters.
• Provide a link for the transit website, fully translated in Spanish.
• Bilingual customer service staff for both the contractor and City.
• Use the services of a translation firm for customer calls on an as -needed basis.
2.6 MINORITY REPRESENTATION ON PLANNING AND ADVISORY BODIES
The FTA states that a recipient may not, on the grounds of race, color, or national origin, "deny a person the
opportunity to participate as a member of a planning, advisory, or similar body which is an integral part of the
program."2 Santa Clarita Transit established an Accessibility Advisory Committee (AAC), comprised of
interested members of the public for the purpose giving input to Santa Clarita Transit, Access Services, Inc. and
any other Santa Clarita Valley transit provider on the accessibility of its programs and services for people with
disabilities and seniors. SCT created bylaws that define the name, purpose, structure, and operating guidelines
for this committees Currently, the AAC is comprised of 12 members. Of which, 16 percent are a minority
(Hispanic and African American).
2.7 MONITORING OF SUBRECIPIENTS AND CONTRACTORS
Santa Clarita Transit does not have any subrecipient providers. However, SCT does contract out their transit
operations and maintenance to MV Transportation. As part of its efforts to ensure MV Transportation complies
with the requirements of Title VI, SCT holds periodic meetings with representatives from MV Transportation to
discuss any Title VI issues that arise. SCT staff has briefed MV on their Title VI obligations and provided them
with copies of the most recent Title VI circular from October 2012. They have agreed to abide by the Title VI
requirements.
2.8 FIXED FACILITY IMPACTANALYSIS
Title VI requires a Fixed Facility (transit centers, operations facility or yard) Impact Analysis for construction
projects to assess any impacts to minority communities. If this information has been prepared as a result of an
environmental impact statement, the application recipient, or sub recipient, should reference the relevant
information by documenting page numbers and submission to the FTA.
A Title VI Equity Analysis should also be conducted during the planning stages to assess where a project is
located or sited to ensure the location is selected without regard to race, color, or national origin. Recipient shall
engage in outreach to persons potentially impacted by the placement of facilities. The Title VI equity analysis
2 FTA Title 49 CFR Section 21.5(b)(1)(vii)
3 http://www.santaciaritatransit.com/services/dial-a-ride-asi/au-bylaws/
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City OfSANTA GLARITA ! TRANSIT Title VI Program
must compare the equity impacts of various site alternatives, and the analysis must occur before the selection of
the preferred site.
Additionally, environmental justice principles as reflected in the DOT Order on Environmental Justice (DOT
Order 5610.2(a)), address Environmental Justice in Minority Populations and Low -Income Populations. The
order describes the process the Department and its modal administrations (including FTA) use to incorporate
environmental justice principles into programs, policies, and activities.
As a result of FTA requirements, environmental impact analysis for fixed facilities shall include:
• A Title VI Equity Analysis conducted during planning stages to assess if or how the location will impact
minority communities and provides alternatives analysis.
• A project history and background for each project or service plan within the document.
• A discussion of the potential impacts on minority communities and minority-owned businesses during
and after construction.
• A discussion on all potential negative environmental impacts, such as traffic congestion, noise, air or
water pollution.
• A list of minority owned businesses and household affected by construction projects.
• A description of other significant impacts on minority communities, such as: increased traffic, reduction
in parking availability, etc. and
• A description of the relocation program and/or other measures adopted by the applicant used to mitigate
identified adverse social, economic or environmental effects of the proposed construction project or
service plan all of which should include an environmental justice component.
During this Title VI triennial period, Santa Clarita Transit did not undertake any new planning projects that
required the City to complete a Fixed Facility Impact Analysis.
CHAPTER 3: SERVICE STANDARDS AND POLICIES
3.1 MAJOR SERVICE/FARE CHANGE POLICY
All transit providers that operate 50 or more fixed route vehicles in peak service and are located in urbanized
areas (UZA) of 200,000 or more people must conduct a Title VI equity analysis whenever they plan a fare
change and/or major service change. Santa Clarita Transit is required to develop a Major Service Change Policy
that identifies what constitutes a "major service change" for its system. Transportation decisions that occurred
on or after April 1, 2013 at the level of a "major service change" require a service equity analysis.
In accordance with industry standard practice, SCT defines any proposed fare increase or major service
reduction that reduces service hours and/or miles by 20 percent of the entire system, as a "Major Service
Change".
3.2 DISPARATE AND DISPROPORTIONATE IMPACT THRESHOLD
For any proposed change that requires an equity analysis as defined in section 3.1, SCT will determine if the
change would create a disparate or disproportionate impact to minority and/or low-income populations,
respectively.
Determination of whether a proposed Major Service Change has either disparate or disproportionate impact is
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based on whether the percentage of minority and/or low-income passengers on an affected transit route is greater
than the transit system's percentage of minority and/or low-income riders.
Determination of whether a proposed fare adjustment has either a disparate or disproportionate impacts is based
on minority and/or low-income populations bearing a fare rate change of greater than ten percentage points as
compared to the non -minority and/or non -low-income populations.
3.3 SERVICE EQUITYANALYSIS
Transit providers that operate 50 or more fixed route vehicles in peak service and are located in a UZA of
200,000 or more in population are required to submit a service and/or fare equity analysis. This requirement is
to comply with the Title VI regulations which prohibit disparate impact discrimination, and therefore should
document their policies and practices to ensure their service and fare changes do not result in disparate impacts
on the basis of race, color or national origin.
With the latest 2010 U.S. Census data, on March 27th 2012, the City of Santa Clarita went from a small UZA
(less than 200,000 people) to a now a large UZA, and as a result, the City of Santa Clarita is now required to
conduct a service equity analysis. However, Since October 1, 2012, Santa Clarita Transit has not established a
fare increase or a major service change. Therefore, Santa Clarita Transit did not conduct a Fare Equity or
Service Change Analysis for the 2014 Title VI Program. Although SCT does not expect a Service Change
Analysis to be conducted as part of this report, it will be included in future triennial updates to the Title VI
program, should the need arise.
3.4 SERVICE STANDARDS
FTA requires that all fixed route transit providers develop quantitative standards for all fixed route modes of
operation for the indicators listed below. Providers of public transportation may set additional standards as
appropriate or applicable to the type of service they provide.
Vehicle Load
Vehicle load can be expressed as the ratio of passengers to the total number of seats on a vehicle. For example,
on a 40 -seat bus, a vehicle load of 1.3 means all seats are filled and there are approximately 12 standees (total
number of people / amount of seated people). According to the FTA, the average of all loads during the peak
operating period should not exceed vehicles' achievable capacities. Demand Response vehicles will always be
no more than 1.0 max load factor.
The City of Santa Clarita performance standard for fixed route maximum load factor is 1.5. According to the
City's Transportation Development Plan, vehicles should operate with standees on no more than 20 percent of
the runs for any route to avoid recurring loads of more than 150% of the seating capacity4. The table below
shows all vehicles used at SCT, and what their total capacities (seating and standing) should be during peak
operating service. While the achievable capacities are typically greater, to ensure service quality, if the ratio is
exceeded by 1.5, it is the intention of City of Santa Clarita Transit to relieve any overcrowding by adding
supplemental runs, or through possible routing changes.
4 http://www.santa-clarita.com/filecenter/external/transit/SCT°/u20TDP Final%20Draft 5.3.13.0f
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The City of Santa Clarita Transit operates eight local fixed -routes and two commuter rail feeder routes in the
Santa Clarita Valley. In addition, there are seven peak hour commuter routes, operating to downtown Los
Angeles, Century City, Warner Center, and North Hollywood. The eight local routes in the current fixed -route
bus system provide service Sunday through Saturday.
The commuter routes operate Monday through Friday at peak times only (approximately 5am-8am and 3pm-
7pm), at approximately every 30-45 minutes, except one commuter route which operates every day, all day,
from peak hours (6am-11 am, 3:15pm-9pm) every 30 minutes, and non -peak hours at every 1 hour.
On weekdays, all fixed -route service is provided generally between the hours of 4:15 AM and 11:00 PM at
every 30 minutes, on Saturdays buses run generally between 6:30 AM and 10:30 PM at 30 minute intervals, and
on Sundays and holidays, service is provided between 6:10 AM and 10:00 PM every 30 minutes. Commuter rail
feeders operate a limited service during peak hour commuter times, Monday through Friday.
On -Time Performance
A vehicle is considered on time if it departs a scheduled timepoint zero (0) minutes early and no more than 5
minutes late. Santa Clarita Transit's on-time performance objective for fixed route service is 90.5 percent or
greater. Santa Clarita Transit continuously monitors on-time performance and system results are published and
posted as part of monthly performance reports covering all aspects of operations.
Service Availabilitv
According to the 2013 Transportation Development Plan, Santa Clarita Transit's main objective is to contribute
to the area's economic and social well-being by improving access to employment, shopping, and activity centers
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ACHIEVABLE PASSENGER CAPACITIES
MAX.
VEHICLE TYPE
SEATED
STANDING
TOTAL
LOAD
FACTOR
40' New Flyer Low Floor
40
20
60
1.5
40' Nabi Low Floor
39
19
58
1.5
60' Nabi Low Floor
57
26
831.5
40 Gillig High Floor
29
15
44
1.5
37
20
40Gillig Low Floor
57
1.5
28' Chance Trolley
t
28
15
43
1.5
40'MCI
47
25
t 72
1.5
_
45'MCI
57
30
87
1.5
23' EI Dorado Paratransit
12
0
1 12
1.0
23' Ford Starcraft
13
0
1 13
1.0
18
0
23' ford E-450
18
1.0
23' Ford E-450Aerotech
12
0
12
1.0
The City of Santa Clarita Transit operates eight local fixed -routes and two commuter rail feeder routes in the
Santa Clarita Valley. In addition, there are seven peak hour commuter routes, operating to downtown Los
Angeles, Century City, Warner Center, and North Hollywood. The eight local routes in the current fixed -route
bus system provide service Sunday through Saturday.
The commuter routes operate Monday through Friday at peak times only (approximately 5am-8am and 3pm-
7pm), at approximately every 30-45 minutes, except one commuter route which operates every day, all day,
from peak hours (6am-11 am, 3:15pm-9pm) every 30 minutes, and non -peak hours at every 1 hour.
On weekdays, all fixed -route service is provided generally between the hours of 4:15 AM and 11:00 PM at
every 30 minutes, on Saturdays buses run generally between 6:30 AM and 10:30 PM at 30 minute intervals, and
on Sundays and holidays, service is provided between 6:10 AM and 10:00 PM every 30 minutes. Commuter rail
feeders operate a limited service during peak hour commuter times, Monday through Friday.
On -Time Performance
A vehicle is considered on time if it departs a scheduled timepoint zero (0) minutes early and no more than 5
minutes late. Santa Clarita Transit's on-time performance objective for fixed route service is 90.5 percent or
greater. Santa Clarita Transit continuously monitors on-time performance and system results are published and
posted as part of monthly performance reports covering all aspects of operations.
Service Availabilitv
According to the 2013 Transportation Development Plan, Santa Clarita Transit's main objective is to contribute
to the area's economic and social well-being by improving access to employment, shopping, and activity centers
APRIL 2014 111 P a g e
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CityOfSANTA CLARITA ® TRANSIT Title VI Program
for the maximum number of residents.5
One of the key performance measures is to compare current fixed -route alignments to moderate, higher -density
housing and suburban -density housing. As well as determine if low-density areas and residential areas
inaccessible to transit, is currently being served by public Dial -A -Ride.
In order to fulfill Santa Clarita Transit's objective, the following will be considered a standard:
Higher frequency fixed -route service serves all significant activity centers and within'/4 mile of 95% of
residents in neighborhoods containing at least 400 units of moderate or higher density housing.
Provide fixed route bus service within %2 mile of at least 75% of residents in suburban density
neighborhoods where it is feasible to do so.
Serve low-density areas and residential areas inaccessible to large buses (due to narrow streets, steep or
rocky terrain) with customized or non-traditional services where not feasible to serve with fixed route
transit.
Like many urban areas, the Santa Clarita Valley has multiple activity centers instead of a single central business
district (CBD). Within the Santa Clarita Transit service area, there are vast areas of extremely low-density
housing and employment sites. The City of Santa Clarita Transit attempts to link major trip generating sites and
route vehicles along major commercial thoroughfares. This approach allows for better access to schools,
shopping centers, government centers, parks, libraries, hospitals, community and senior centers. The City of
Santa Clarita Transit intends to continue to route vehicles so that this type of access is preserved to these
facilities.
Local bus stops will be no more than 0.25 miles apart. If the geography or street infrastructure on a bus route
impacts bus stop spacing, bus stops will be placed as close to the 0.25 mile standard as possible.
3.5 SERVICE POLICIES
The Federal Transportation Administration (FTA) requires that all providers of fixed route public transportation
develop qualitative policies for the following procedures: Vehicle assignment and Transit Amenities. Santa
Clarita Transit has adopted these qualitative policies, which are summarized below, and were developed to help
Santa Clarita Transit better achieve equity for all of its transit riders.
Vehicle Assignment
The City of Santa Clarita Transit's fleet is relatively young, with an average age of 4.5 years. SCT's entire fixed
route fleet is low -floor and also equipped with air conditioning and automated stop announcement systems.
Commuter routes will only be assigned to the larger over the road, single door, high back coaches. They will be
rotated within the commuter routes. Due to the larger amount of riders, steep terrain, highways and long drives,
these larger coaches will ensure reliability. All local routes in the Santa Clarita Valley, will rotate with the rest
of the fixed route fleet of two -door, low -floor coaches. This is to ensure that all vehicles are being deployed
throughout the entire local service area. Dial -A -Ride and Access vehicles are used in demand response service;
they are randomly assigned daily trips as maintenance schedules and capacity allows.
5http://www.santa-clarita.com/filecenter/external/transit/SCT°/n20TDP Final%20Draft 5.3.13.pdf
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City of SANTA CLARITA ' TRANSIT Title VI Program
Below is a list of the entire transit fleet:
1. Commuter Coaches
The City of Santa Clarita Transit owns twenty eight (28) commuter express fixed -route vehicles.
That fleet consists of six (6) 2014, four (4) 2010, thirteen (13) 2004, and five (5) 2001 MCI model
D4500 coaches.
2. Local Coaches
The City of Santa Clarita Transit owns fifty three (53) local fixed -route vehicles. That fleet includes
seven (7) 2010, and fourteen (14) 2005 low floor CNG New Flyer coaches, eight (8) 2008 low floor
CNG NABI coaches, two (2) 2007 NABI 60ft CNG articulated coaches, eleven (11) 2014, and ten
(10) 2013 Gillig model coaches, and one (1) 2000 Chance Trolley.
3. Dial -A -Ride
The City of Santa Clarita Transit owns twenty-one (2 1) paratransit vehicles: four (4) 2010 Ford E450
Cutaways, thirteen (13) 2008 CNG Ford Starcraft vans, and four (4) 2006 El Dorado Aerotech
gasoline vans.
4. Access Services
SCT also operates eight (8) Access -owned paratransit vehicles which are only used for Access
customers. These Access vehicles consist of: two (2) 2014 Ford E-450 cutaways, three (3) 2012
Ford E-450 Aerotech vans, one (1) 2012 Dodge El Dorado van, one (1) 2010, and one (1) 2007 EI
Dorado Aerotech gasoline van.
Transit Amenities
The City of Santa Clarita Transit has 438 bus stops located within the City of Santa Clarita. In addition to the
City owned bus shelters, benches and trash cans, the City of Santa Clarita contracts with a vendor who provides
an additional fifty-one (5 1) transit advertising shelters. The installation of transit amenities along bus routes are
based on the number of passenger boarding's, major landmarks, major transfer points and site availability at
these stops along those routes. All transit amenities installed at bus stops must meet and follow Americans with
Disabilities Act (ADA) requirements: A minimum sidewalk clearance of 48 inches and/or a 5'x 8'unobstructed
concrete landing pad.
CHAPTER 4: DEMOGRAPHIC AND SERVICE PROFILE MAPS & CHARTS
The FTA requires transit providers receiving federal assistance to provide demographic maps that shade census
tracts where the percentage of total minority and low-income population reside in the service area. These maps
and charts will help the transit provider determine whether and to what extent transit service is available to
minority populations within the transit provider's service area. Using Census data, the City created "map layers"
and created a visual display to show demographic information in relation to the City's transit bus routes.
4.1 MINORITY CHARACTERISTICS
In 2010, the U.S. Census identified 370,059 residents in the census tracts within the Santa Clarita Transit
service area. The minority population includes Hispanic or Latino, African Americans, Asians, American Indian
and Alaskan Natives, Pacific Islanders, other Non -White and Non -Hispanic two or more races. In the Santa
Clarita service area, 18.24 percent or 67,513 of the residents were designated as minority in 2010.
APRIL 2014 13 1 P a g e
City Of
SANTA CLARITA � TRANSIT
SCT Service Area Minoritv Status
Title VI Program
1 370,059 67,513 18.24% 302,546 81.76% 1
Appendix C shows the demographic map with census tracts where minorities reside within the Santa Clarita
Transit service area. All local Santa Clarita Transit routes are shown as of January 2014. This map helped Santa
Clarita Transit to determine that transit services are available to minority and non -minority populations equally
within the Santa Clarita service area.
4.2 INCOME CHARACTERISTICS
Santa Clarita Transit, in keeping with the definition in 49 U.S.C. 5302 as amended by MAP -21, considers an
individual whose family income is at or below 150 percent of the poverty line to be low-income for the purposes
of this Title VI analyses.
According to the guidelines and 2012 American Community Survey results, 16.47 percent of the population
within the SCT local service area living at or below 150 percent of the poverty line. In this report, census tracts
in which the low income percentage exceeds 16.47 percent are defined as low income tracts.
SCT Service Area Povertv Status (2012 ACS)
Appendix D shows the census tracts in the Santa Clarita Transit service area in which the percentage of low
income residents is at or above 16.47 percent. This map aided Santa Clarita Transit to determine that transit
services are available to low income and non -low income populations equally within the Santa Clarita Transit
service area.
4.3 COMPOSITE MINORITY & LOW-INCOME CHARACTERISTICS
In order to better understand the minority and low-income population distribution patterns, each census tract in
Santa Clarita Transit service area is classified into one of the following four categories: Minority/Non-Low
Income, Low Income/ Non -Minority, Minority/Low Income, and Non-Minority/Non-Low Income.
Appendix E shows the distribution pattern map of minority and low income population combined, in the Santa
Clarita Transit service area. A detailed list showing population ethnicity and income information for each census
tract in the service area is attached in Appendix F.
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City of SANTA CLARITA W TRANSIT Title VI Program
Minority and Low Income Thresholds by Census Tract Data in the SCT Service Area
Minority/Non-Low Income
Low Income/Non-Minority
Minority& Low Income
Oftority Low Incomf
Percentage Percentage
> =18.24% < 16.47%
< 18.24% > =16.47%
>=18.24% >=16.47%
4.4 DEMOGRAPHIC RIDERSHIP AND TRAVEL PATTERNS COLLECTED BYSURVEYS
According to the City of Santa Clarita Transit's 2014 Limited English Proficiency plan (LEP), 31.2 percent
speak a language other than English. Of those residents, 67.4 percent are Spanish speakers (See Appendix B).
In May of 2013 the City of Santa Clarita completed the Transportation Development Plan (TDP), to present a
plan for short-term and mid-term operational, financial and capital improvements for the City of Santa Clarita's
transit program. These strategies included an on board customer survey of our local and commuter fixed route
services. Based on the TDP survey responses, 53 percent of respondents cited speaking a language other than
English at home. Spanish was the most -cited language, representing 36.3 percent. Only 16.7 percent spoke
another language. This validates the largest LEP population in the Santa Clarita Transit service area as Spanish
speakers.
The TDP customer surveys also provided data on the income levels of the local and commuter riders. On local
fixed -route, the most frequent response (46.1 percent) was a household income level of under $15,000 a year.
Just over one-fifth of respondents reported an income of $35,000 or more (20.4 percent). On Commuter routes,
the majority of respondents (53.3 percent) cited a household income of $55,000 or more annually. This was
unsurprising give the relatively modest level of ride -dependence as demonstrated by vehicle availability.
4.5 MONITORING TRANSIT SERVICE
Santa Clarita Transit regularly monitors the service throughout the service area. This evaluation includes route
specific ridership, passengers per service hour by route, monthly ridership by route, vehicle loads based on
electronic and traditional methods, on-time performance and level of service to various key transfer points. The
U.S. Census provides demographic information by census tracts including population estimates, ethnicity,
income and other quick facts. This report is used in the Santa Clarita's LEP plan and demographic maps and
data to determine where minority and low-income reside in the transit's service area.
Through this data, it was confirmed that Santa Clarita Transit routes cover all areas of the Santa Clarita Valley.
With 30 minute frequencies on all routes, areas with high and low Limited English Proficiency are equally
served. Based on total ridership numbers for all local routes, the highest ridership by far comes from the routes
that serve our LEP and minority population of Canyon Country (91351) and Newhall (91321).
APRIL 2014 15 1 P a g e
M
City °f SANTA CLARITA Q TRANSIT Title VI Program
CONCLUSION
This report fulfills the compliance reporting requirements for the Title VI as detailed in FTA Circular 4702.113.
This report detailed Santa Clarita Transit's services, long-range planning efforts and general reporting
requirements mentioned in this circular. The program specific requirements were addressed with a demographic
and service profile along with a description of Santa Clarita Transit's service standards and policies. Service
changes and service monitoring were also described. Finally, a quality of serviced analysis was conducted. The
results demonstrate Santa Clarita Transit services a diverse population and supplies public transportation
equitably to all classified races, ethnicities, and income levels.
APRIL 2014
161 Page
24
Castaic, Valencia,
Route 1
605,149
Newhall and Canyon
Country
Castaic, Valencia,
Route 2
412,663
Newhall and Canyon
Country
Route 3
89,651
Saugus and Valencia
Newhall, Valencia and
Route 4
183,539
Saugus
Stevenson Ranch,
Route 5
412,858
Newhall, Valencia and
Canyon Country
Stevenson Ranch,
Route 6
733,644
Newhall, Valencia and
Canyon Country
Route 7
65,507
Saugus and Valencia
Newhall, Valencia and
Route 14
162,929
Saugus
CONCLUSION
This report fulfills the compliance reporting requirements for the Title VI as detailed in FTA Circular 4702.113.
This report detailed Santa Clarita Transit's services, long-range planning efforts and general reporting
requirements mentioned in this circular. The program specific requirements were addressed with a demographic
and service profile along with a description of Santa Clarita Transit's service standards and policies. Service
changes and service monitoring were also described. Finally, a quality of serviced analysis was conducted. The
results demonstrate Santa Clarita Transit services a diverse population and supplies public transportation
equitably to all classified races, ethnicities, and income levels.
APRIL 2014
161 Page
24
City
of
SANTA CLARITA TRANSIT Title VI Program
APPENDICES
APPENDIX A - 2014 PUBLIC PARTICIPATION PLAN
APPENDIX B - 2014 SANTA CLARITA TRANSIT LIMITED ENGLISH
PROFICIENCY PLAN
APPENDIX C - 2014 MINORITY DEMOGRAPHIC MAP
APPENDIX D - 2014 LOW INCOME DEMOGRAPHIC MAP
APPENDIX E - 2014 MINORITY AND LOW INCOME DEMOGRAPHIC MAP
APPENDIX F - 2014 MINORITY AND LOW INCOME CENSUS TRACT DATA
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I -IPagc
ZZ
APPENDIX A
Public Participation Plan
City of SANTA CLARITA . TRANSIT
Revised March 2014
Page l
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U
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SANTA CLARITA CITIZEN PARTICIPATION PLAN
TABLE OF CONTENTS
I. Goal of Santa Clarita's Public Participation Plan
II. What is Public Participation
a. Consensus building
b. Avoiding "worst case" confrontations
C. Maintaining credibility and legitimacy
III. When is Public Participation Needed?
a. Identifying issues that require public participation
b. When you're not sure public participation is needed
C. Design "checkpoints"
IV. Preparing a Public Participation Plan
a. When is one required?
b. Who is responsible for developing the plan?
V. Public Participation Techniques
a. Information techniques
b. Participatory techniques
C. Putting it all together
Vl. Santa Clarita Transit
VII. Summary and Follow-up
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I. Public Participation
Goal
The goal of the City's Citizen Participation Plan is to assure the City is operating with
the will of the public it serves and to provide a variety of forums for expressing the
ideals, values and desires of the citizens of Santa Clarita.
It is the goal of this plan to assure that public participation includes two-way
communication, with the overall goal being better decision-making by the City and
supported by the public.
Citizens cannot participate effectively in decision-making unless they have been
adequately informed of the alternatives and their consequences; thus, adequate public
information is always a central element in any public participation program.
It is important to recognize that public participation goes beyond informing the
public. The purpose of public participation is to both inform the public and get the
public's reactions regarding the proposed actions or policies. The City of Santa
Clarita will utilize two-way communication and problem solving.
II. What is Public Participation?
Public participation is the process by which our citizens' concerns, needs, and values
are identified prior to decisions, allowing the citizens to contribute to and become
involved with the City of Santa Clarita's decision making process. Two-way
communication and problem solving from the onset, result in better decision making
by the City supported by the citizens.
Public Participation and Legitimate Decisions
Of critical importance to the decision making process is making a decision count. It
is not enough for the city to just to reach a decision. If it is going to count, a decision
must be seen as legitimate by the citizenry. What makes a decision legitimate is not
only the substance of the decision, but also the perception by the public that the
decision making process by which the decision was made, was fair, open and
democratic.
Public participation provides a vehicle by which the citizenry is not only heard before
the decision, but has an opportunity to influence the decision from beginning to end.
Education is no longer enough. In effective public participation, even if groups or
individuals are not entirely satisfied with the final decision, they will have had the
opportunity to influence how the question or problem was posed, which alternative
got considered, how the alternatives were evaluated and what adjustments were made
to reduce impacts. Public participation does not ascertain that every decision will
result in a consensus decision; however, it can give legitimacy to decisions, because
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every decision will be made in a visible manner with opportunities throughout the
process for the public to influence the outcome.
Santa Clarita Transit
The City of Santa Clarita's Transit Division is responsible to meet the Federal Transit
Administration's (FTA) guidelines and certify that there is a locally developed
process to solicit and consider public comment before raising a fare or carrying out a
major reduction of transit service. This document serves this purpose. This public
participation plan details the opportunity for a public hearing or public meetings, how
the meetings will be conducted and how the results will be considered in the process
of changing fares and service. A public meeting is not mandatory; however, an
opportunity for a public meeting in order to solicit comment must be given. Further
details on this process are described in Section VI.
Benefits of Public Participation
Public participation provides a wide range of benefits to the City. Among benefits
are improved quality of decisions, consensus building, avoiding "worst case"
confrontations and maintaining credibility and legitimacy.
Improved Quality of Decisions
The process of consulting with the public often will assist in clarifying the objectives
of a project or policy. Public participation often results in considering new
alternatives and approaches for the most effective solution. The public often
possesses crucial information, which makes a difference in how a decision is
implemented, making the difference between a successful or unsuccessful program.
a. Consensus Building
A public participation program provides a better opportunity to build a solid, long
term agreement and commitment between otherwise divergent parties. This builds
understanding between the parties, reduces political controversy, and gives legitimacy
to City decisions.
b. Avoiding "Worst -Case" Confrontations
Public participation provides opportunities for parties to express their needs and
concerns without having to be adversarial. Early public participation can help reduce
the probability that the City will be faced with acute unnecessary and avoidable
confrontation; however, public participation will not reduce or eliminate all conflicts.
c. Maintaining Credibility and Legitimacv
The way to achieve and maintain legitimacy, particularly when controversial
decisions must be made is to follow a decision making process, which is visible and
credible with the public, and involves the public. Public participation programs will
also leave the public more informed and provide a rationale behind decisions.
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As the creators of a new city, we in Santa Clarita have a unique opportunity to build
credibility among residents early on. By fully utilizing the various techniques
available, Santa Clarita can become known for its vast citizen input on major issues.
III. When Is Public Participation Needed?
a. Identifying issues that require public participation
There are a few guidelines that can be used to determine when citizen participation is
needed. These guidelines may or may not fit depending on the issue. New standards
should be adopted according to the situation at hand.
Public participation may be needed when?
• The decision will have a significant impact on the community.
The key word here is significant. Anytime a person or groups within the community
believe there is something to be lost or gained because of a decision that the City
makes, then, it becomes significant to them. What we have to understand is no matter
how significant a decision may seem it will have some form of impact on the citizens
of that community, whether it is positive or negative. What you have to remember in
decision making is that what is not important to you, may be to someone else.
• The decision will affect some citizens more than others.
These decisions made by the City may impact a large or a small number of its
citizens. These decisions usually involve some type of benefits that a particular
segment of the community will receive over others. These decisions tend to do more
hann to the community as a whole, because the controversies usually center on who
gets what and not the decision or the benefits of that decision. If there is any diversity
among the citizens of the community, then these types of decisions usually widen the
gap. It is important to look at the trade off when the City is making these types of
decisions.
• The decision will impact a vested interest or use.
These decisions usually involve some form of restrictions or cuts in services. These
decisions are usually controversial in nature because citizens view these decisions as
a restriction of their rights or freedom. Anytime that a decision is made to take away
something; it will impact someone. As City government, we hope that impact is
small. Example: The big rig truck ordinance involved taking away a way of life. To
the truck operators, not being able to park their rigs at home was a big deal. To most
residents of the City, however, the unsightliness and blocked views that resulted from
trucks being parked on residential streets were more of an issue that the City
originally anticipated, thus culminating in the new ordinance. The City thought they
had addressed the issue, but failed to see the total effect of the decision.
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• The decision involves a subject which is controversial.
These are the City's taboo decisions; no matter what you do, it will be controversial.
These taboos usually range from growth issues to City participation in economic
incentive packages to companies. Each citizen or group will view the subject in a
different manner. It goes back to, what is important for one may not be important to
another. Example: Growth Management. Some residents view this as a necessary
means to control excessive traffic, overcrowding and pollution; while others view
growth management as an obstacle for financial viability.
• The City needs active support to implement decisions
These are decisions that try to "sell" the citizen on joining the bandwagon by asking
them to participate in the decision making process. This is the key element when the
City needs a vast number of citizens to participate to make a decision happen or seem
like the decision has mass approval, which increases the power of the decision.
Example: The landfill issue. It could be said that a vast number of citizens do not
want a landfill near the City. These citizens will support any action that the City
takes to avoid this happening.
b. When you're not sure public participation is needed
The key to this question is when you are not sure if citizen's participation is needed,
ask others. Since no one can always accurately predict what the citizen's reaction
will be to a particular issue, here are some ways to increase the likelihood that you
will identify those issues, which justify public participation.
The first step is to review how other cities have handled the issues.
You may be able to tell if the citizens of Santa Clarita will react similarly to the
issues. This will require that you be familiar with the different actions in the City.
Example: Hillside Management. There are a number of cities that could have been
contacted early on to see how they handled this. That could have avoided a major
issue.
• There is a combination of things that the City can do when it is not sure public
input is needed
First, ask the citizens who will be affected by the decision. You usually can identify
the potential level of controversy and key issues that are surrounding the decision. It
is important to get a representative sample of participants in this process. Another
idea is to conduct focus groups. It is not a perfect method for predicting public
reaction, but you may be able to identify potential issues or controversy.
The key is to research the issues before the decision is made and not after it. It may
be too late by then, and the controversy of the issues will have clouded the citizen's
minds.
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Design checkpoints
When developing a public participation plan, include milestones as measuring points
to judge the effectiveness of your plan. This maybe done according to time, uses, or
controversies. Do not expect to be right all of the time. This is a key area because
any decision that you make will not please everyone. However, if you take the above
steps, you may be able to reduce some of the controversy that surrounds the issue.
IV. Preparing a Public Participation Plan
A. When is one required?
City policy requires a Public Participation Plan for City decision making whenever
• A City decision is likely to be perceived as controversial or significant by the
public, or:
• The City needs active support to implement a decision.
Since the terms "significant" and "controversial" are subject to interpretation,
particularly when assessing how a decision will be perceived in the future, assessing
whether a decision requires public participation involves judgment on the part of the
City staff.
The following guidelines will serve as a barometer to determining when something
may be perceived as "significant" and "controversial":
• The decision will have a substantial impact on City residents in terms of taxes,
fees, uses or regulation (e.g., business registration fees).
• The decision will significantly affect some groups or neighborhoods in the
City more than others (e.g., Palmer's Santa Catarina project).
• The decision involves a subject, which is already controversial (e.g.,
developer agreements).
• A decision impacts a great many residents who may feel a sense of obligation
and desire to exercise their rights of democracy as part of a sense of
ownership and concern for the community.
Public Participation is also required when broad-based community support is needed
to implement a program such as the Santa Clara River Recreation Plan or the City
wide Recycling Program.
Each department will be responsible for completing a Public Participation Plan prior
to initiating a public participation program. This plan is to be filed in the City
Manager's Office, and should be signed by appropriate management of all divisions.
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a. Who is Responsible for Develonine the Plan?
In most decision making processes there is one person designated as "program or
project manager", whether or not that title is used, who is responsible for seeing that
all the technical studies are done, reports are prepared, and recommendations are
developed for the Council. This person will be responsible for preparing the public
participation plan for their project. This person can ensure that public participation is
an integral part of how the decisions get made.
This person is encouraged to draw on others in the organization to assist in preparing
the plan, such as the Public Information Officer. But the overall responsibility for the
plan is located with the person who is responsible for making the entire process
happen.
V. Public Participation Techniques
a. Information Technioues
Briefings — Briefings are a way of keeping key elected officials, agencies or key
interest groups informed on the progress of specific work/plans. Briefings may
consist of a personal visit, or a phone call, to inform these persons before an action is
taken.
Exhibits/Displays — A visual way to inform the public and stimulate people to
participate is to set up exhibits or displays in public places which get a lot of foot
traffic, such as major shopping malls, transportation centers, major community
events, such as the SCV Business Expo or the Cowboy Festival, or even at sporting
events. It is best whenever possible to staff the exhibit with a knowledgeable person.
Feature Stories — A feature story is actually an expanded news story, written by a
reporter. Feature stories can provide an added dimension to your story, providing the
public with an in-depth profile of the different sides of your project. Be sure to
provide information that is timely, factual and objective.
Mailings — In addition to making reports and documents available at your department
counter, the City Clerk's office and in the library, expand your availability of these
reports by mailing them directly to leaders of organized groups and interests,
including businesses, environmental or neighborhood groups. Consider creating a 2-3
page summary of the reports to a larger list, while mailing the full report to key
players.
b. Particination Techniaues
Advisory Groups/Task Forces — For some major issues, the Council may wish to
create a citizen's advisory group, such as the General Plan Advisory Committee.
Advisory Groups are useful in providing a citizen's perspective throughout the
decision making process. To be effective, advisory groups must be perceived as truly
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representative. Second, it is essential to define the limits of the group's authority
must be understood in advance, preferably as part of a written mandate. Third,
working with an advisory group requires a significant commitment of time and staff
resources, and should not be undertaken if you are unable to commit the resources to
make it work right.
Task forces are a specific kind of advisory group. While most advisory groups are set
up to last the life of the decision making process, task forces usually complete a
specific task, then disband. A task force might, for example, recommend criteria for
site selection for a controversial facility. Or, a technically oriented task force might
assess the health risks associated with using reclaimed water in parks, etc. Once the
task force makes it recommendation, then it ceases to exist. It is possible that a
number of issues may be resolved by consensus at the task force level, reducing the
number of controversial issues, which must be addressed by policy makers.
Focus Groups — Focus groups are small discussion groups selected either as randomly
as possible, or alternately, as closely approximating the demographics of the
community as possible. Focus groups may be used as an alternative to polls to "test
market" the public's emotional reactions to a product, idea, etc. The prime value of a
focus group is predicting emotional reactions rather than assessing the number of
people taking particular positions. Knowing what emotional reactions are likely to
be, you may modify ideas, or present them in such a way that either appeals to or
avoids emotional responses. In the context of a public participation group, however,
there is a chance that conducting focus groups may be seen as an effort to manipulate
rather than learn from the public.
Hotlines — Hotlines (such as the one-time hotline set up for answering questions on
annexation or our on-going Concerned Citizen Hotline) allow the public to receive
answers to specific questions or concerns, without risking being transferred back and
forth between departments.
Hotlines are a form of two-way communication. Many people will (and do) call the
hotline to ask a question, while others call only to comment.
You may also use a hotline to dispense information, such as when the next meeting
will be on the subject of interest.
New Conferences — A news conference is a good way to stimulate the interest of the
media to do a new story. The value of a news conference is that the key City
player(s) will be doing the talking. It is a good rule to reserve news conferences for
major announcements, such as the release of a major report or study.
Other ideas may include a series of stories in "The Quarterly Report," which is
mailed four times a year home in the Santa Clarita Valley, or articles in the Santa
Clarita Valley View magazine, a monthly "freebie", mailed to every home.
Page 9
3�
It is recommended that the wording of your articles or newsletters be reviewed by a
citizen advisory group to assure the language is objective.
Newspaper Ads/Inserts — One way to reach the whole community with the same
information is to prepare the information in the form of a newspaper insert.
Remember though, the more people know about the process the more likely it is that
the number of people who want to participate in the decision will increase. The
newspaper insert is a good way to reach beyond the most actively involved citizens
and to inform the public at large. Be sure the inserts are presented in an objective and
balanced manner.
Newspaper ads or paid advertisements are an excellent way to make an
announcement, especially about an upcoming meeting. Beware of large ads, which
tend to draw criticism. Even if they are providing information, they may come under
fire due to the use of public funds.
Speakers' Bureau — The City's Speakers' Bureau is an effective means for
communicating with people who are influential in the community. The City regularly
mails letter, brochures, and invitations for speakers and other items to our list of more
than 300 clubs, organizations and homeowners associations. If you anticipate
numerous presentations, perhaps a power point presentation would be beneficial and
more interesting to your audiences. Be sure to tailor your presentation to the
technical interests and aptitudes of your audience.
Public Service Announcements — Radio and television stations broadcast, without
charge, a certain number of announcements. In particular, they are very likely to run
announcements of public meetings, events or other opportunities for the public to
participate.
Workshops are highly interactive; they do not work as well with large groups. When
the number exceeds 20-25 people, it is difficult to achieve the kind of interaction you
want, although using some form of a large/small group format is possible.
Polls — Most participatory techniques do not tell you the proportion of views in the
community at large. Is the group you are hearing from just a small, vocal minority, or
do they speak on behalf of the majority of the community? Polls allow you to
quantitatively assess viewpoints in the community; however, polls do not always
predict outcome. Polls are expensive and often capture a snapshot of one moment in
time; not preferable if the issue is ever changing. Polls are helpful and informative,
but do not replace the need for other forms of direct participation by interested
parties.
Putting It All Together
Remember that there is no one public participation program that meets the needs of
all circumstances. The effectiveness of public participation does not result from
Page 10
32
using a single public participation technique, but from combining involvement and
participation techniques into a total program.
To illustrate the use of citizen participation, let us say, for example, we are evaluating
alternate sites for a new City park.
• You decide that the meeting format most suitable for evaluating alternative
sites is a workshop format. Rather than hold one large meeting, you decide to
hold a series of workshops, one for each neighborhood in which there is a
potential site.
• To announce the workshops you might decide to use paid advertising as well
as contact the media to arrange feature stories describing the major topics to
be covered in the workshops.
• In all likelihood there are technical or environmental reports that have been
prepared and have information that bears on the topics to be discussed in the
workshops, so you will be able to mail out technical reports or environmental
documents to key agencies and groups so they can review prior to the
workshops.
• Prior to the workshops, you might issue a newsletter or flyer summarizing all
the key information which people will need to participate in the workshops.
Before printing, you might decide to have the Citizen Advisory Group review
the proposed copy for the newsletter, to be sure it seems objective and
impartial.
Meetings, Hearings, Workshops: — The most widely used technique for public
participation is the public hearing. Regrettably, public hearings are not a particularly
effective device for public participation. While they do meet legal requirements, they
do a poor job of trying to bring people together to resolve problems. In fact, public
hearings often exaggerate difference, because during hearings, leaders of
constituencies have to be seen defending their constituency's interests.
Another concept is the Town meeting, an honored tradition in New England. The
spirit of the town meeting is everybody coming together as equals, trying to solve
problems and make good decisions. However, public participation meetings never
have legally binding power, instead they influence decisions made by our elected
officials.
A good format is one that ensures everyone gets a chance to be heard. For example,
some public meetings use a large group/small group format in which, following an
open presentation the audience is broken down into small discussion groups.
Afterwards, a spokesperson from each of the small groups makes a short presentation
to the full audience, summarizing the discussion in their small groups.
Page I I
33
You may also want to try small "coffee klatches", informal meetings with a small
group of people meeting in a private home or other intimate setting such as a local
coffee shop. These are better for getting genuine involvement rather that a single
large meeting. The point is, do not limit your thinking as to what constitutes a public
meeting. Design a meeting format which fits your particular purpose.
On form of meeting, which has proven particularly effective in resolving issues, is the
workshop. Workshops differ from other public meetings in that they have a stated
purpose of completing a specific assignment.
For example, a workshop might be used to evaluate alternative sites. A workshop
might also be used to eliminate sites which do not meet the siting criteria, or in
getting agreement on the actions which need to be taken to mitigate any negative
effects of a facility.
• You might want to hold individual briefings or a Study Session for City
Councilmember's prior to the workshops, so they feel adequately informed in
case residents ask them questions.
• You might even decide to make presentations to civic and/or technical groups
via the City's Speakers' Bureau, prior to the workshops to stimulate interest.
• You may consider operating a temporary hotline, providing information to
callers, along with an opportunity to leave a message for a return call on
individual questions or concerns.
• Following the workshops you will want to get back to people to tell them what
the outcome of the workshop was, so you may want to send another issue of
the newsletter, or simply a report summarizing public comment. If major
decisions resulted form the workshops, you might also want to hold a press
conference and issue a news release describing the decision.
As this description clearly shows, public participation is not a matter of selecting a
single technique, but of combining numerous techniques into a unified program.
There are a few suggestions to follow in putting together a public participation
program:
Highly interactive formats, such as workshops, cut down the chances for
posturing and rabble rousing and are usually very satisfactory for the average
participant.
The two biggest problems with advisory groups are: (1) whenever there is
uncertainty about the group's charter — exactly what its authority is or is not —
there is a potential for conflict and hard feelings; and (2) advisory groups can
spend so much time discussing procedures that they drive away people
concerned with substance. The need for elaborate procedures can be sharply
reduced if an advisory group agrees to work on a consensus basis rather than
by majority vote. Because no advisory group can ever exactly represent the
mix of opinion in the community, a close majority vote only shows that the
Page 12
3y
community remains divided. Advisory groups can be very helpful, but be
aware of their limitations as well.
The public information component of a public participation plan must be
objective. Publications sent out, as part of public participation programs can
not be treated like public relations pieces designed to "sell" a particular point
of view. Their purpose is to provide the information the public needs to
participate in an informed manner, and if the public is to do that wisely, it
must be given objective, balanced, and credible information.
Play it straight with the media. Provide all the important information, in an
objective, factual manner.
Be sure to provide "feedback loops" that is, if you ask the public to
participate, always get back to the public in a timely manner to tell people
what you heard, how you are going to respond to the comments, and what
comes next as a result of those comments. The primary motivation for
participation is the sense that you can have an impact. Without feedback,
you're providing no rewards to stimulate further participation.
Never take elected officials by surprise. Even if elected officials don't like the news,
always let them know first, so they are not taken by surprise with residents.
A full blown public participation program is a sizable effort, requiring careful
planning, and a significant commitment of time and staff. But the alternative may be
to go through the entire decision making process and be unable to implement
anything.
VI. Santa Clarita Transit
The City of Santa Clarita's Transit Division is responsible for making certain that the
necessary steps are taken that both the public is informed and that staff get the
public's reactions regarding the proposed actions or policies.
The City of Santa Clarita will conduct and follow the public participation plan for any
proposed fare increase or major service reduction that reduces service hours and/or
service miles by 20 percent of the entire system. The public input process includes,
but is not limited to, public hearings, public meetings, open houses, or written or
electronic comment forms. Santa Clarita Transit staff will develop recommendations
as to the appropriate type and level of public input required. Management staff will
review these recommendations and determine the method or methods to be used to
collect this input.
Prior to increasing the basic fare structure or a major service reduction, Santa Clarita
Transit staff shall:
• Appropriately publicize plans to increase the basic fare structure in a variety
of ways. Options for publicizing plans include the City of Santa Clarita
Page 13
3s
Transit website, agency e-mails, newsletters, social media messages, and other
means of correspondence.
• Provide opportunities for public input. Options include holding workshops,
mailing comment forms to customers, and soliciting for public comment via e-
mail.
• Present information to the local community centers (ie. Senior Center,
Newhall and Canyon Community Center, etc) for their comment and
feedback.
• Hold a public hearing with written notice and recording services.
• Review and document public comments, and present at the public hearing
held before the City Council.
• Ensure that any transportation investments do not disproportionately burden
any population with adverse impacts.
Santa Clarita Transit includes an outreach plan to engage minority, and Limited
English Proficient (LEP) populations in the following practices:
• Scheduling meetings at times and locations that are convenient and accessible
for minority and LEP communities.
• Provide a bilingual staff member at all community events and public hearings.
• Placement of statements in notices and publications that interpreter services
are available for these meetings, with seven day advance notice.
• Coordinating with community and faith -based organizations, educational
institutions (such as COC ), senior centers and other organizations to
implement public engagement strategies that reach out specifically to
members of affected minority and/or LEP communities.
• Consider using radio, television, social media, or newspaper ads on stations
and in publications that serve LEP populations.
• Providing group travel training to LEP person with the assistance of bilingual
staff.
VI. Summary and Follow-up
This plan is designed to be a "how-to" guide for implementing public participation
plans for various projects within the City.
It is important to recognize the importance of public participation, in that it may
change the course of projects and staff work. This is to be expected and appreciated
for the days of "selling" a project are gone.
Page 14
36
Implementation of this plan legitimizes public input by helping determine the
direction our public is going, and then getting in front of the parade.
Remember public participation does not slow things down, but not doing it will.
This plan calls for a "project manager" to be in charge of writing and implementing
public participation as part of their normal duties with that project. This action is to
assure that the public participation process becomes an integral part of all "major"
projects, affecting groups of residents.
It is our hope that this document will be used as a working tool for each department.
Page 15
37
City of SANTA CLARITAQ)TRANSIT
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
APPENDIX B
Introduction
The Limited English Proficiency (LEP) Plan has been prepared to address Santa Clarita
Transit's responsibilities as a recipient of federal financial assistance as they relate to the
needs of individuals with limited English language skills. The plan has been prepared in
accordance with Title VI of the Civil Rights Act of 1964, and it's implementing
regulations, which state that no person shall be subjected to discrimination on the basis of
race, color or national origin. Santa Clarita Transit will take reasonable steps to ensure
that all persons have meaningful access to its programs, service and information, at no
additional cost.
Executive Order 13166, titled Improving Access to Services for Persons with Limited
English Proficiency, indicate that differing treatment based upon a person's inability to
speak, read, write or understand English is a type of national origin discrimination. It
directs each federal agency to publish guidance for its' respective recipients clarifying
their obligation to ensure that such discrimination does not take place. This order applies
to all state and local agencies which receive federal funds, including Santa Clarita
Transit.
Santa Clarita Transit's goal is to take responsible steps to ensure meaningful access in
benefits, services and information to LEP persons in the service area. All residents in this
service area, to the fullest extent practicable, should be able to understand and participate
in the transit services provided.
Plan Summary
Santa Clarita Transit has developed this Limited English Proficiency Plan to help identify
reasonable steps for providing language assistance to persons with limited English
proficiency (LEP) who wish to access services provided by Santa Clarita Transit. As
defined in Executive Order 13166, LEP persons are those who do not speak English as
their primary language and have limited ability to read, speak, write or understand
English.
This plan outlines how to identify a person who may need language assistance, the ways
in which assistance may be provided, staff training that may be required and how to
notify LEP persons that assistance is available.
In order to prepare this plan, Santa Clarita Transit undertook the U.S. Department of
Transportation's (U.S. DOT) four -factor LEP analysis which considers the following
factors:
M
City of SANTA CGLARITA ® TRANSIT
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
1. The number and proportion of LEP persons served or encountered in the eligible
service population.
2. The frequency with which LEP persons come in contact with Santa Clarita Transit
programs, activities or services.
3. The nature and importance of services provided by Santa Clarita Transit to the
LEP population.
4. The resources available to Santa Clarita Transit and overall cost to provide LEP
assistance.
A summary of the results of Santa Clarita Transit's four factor analysis is in the following
section.
Four -Factor Analysis
The number and proportion of LEP persons served or encountered in the
eligible service population.
Santa Clarita Transit's service area covers the Santa Clarita Valley. This Valley consists
of the City of Santa Clarita and various unincorporated areas of Los Angeles County. For
planning purposes, Santa Clarita Transit reviewed and looked at the 2008-2012 American
Community Survey "Languages Spoken" (B 16001) by each Zip Code in the Santa Clarita
service area.
The Santa Clarita Transit service area has a total population of 199,106 over five years of
age. In this population, 68.79 percent speak only English. Of the 31.21 percent that speak
a language other than English, approximately 22,909 residents, or 11.51 percent,
indicated that they speak English "less than very well". Of the 22,909 residents that
would be considered LEP, (speak English "less than very well") the majority (67.44%)
are Spanish speakers.
Other languages spoken within the Santa Clarita Transit service area include: Indo-
European (German, Yiddish, Dutch, Swedish, Norwegian, French, Italian, Portuguese,
Russian, Polish, Serbo-Croatian, Hindi, Gujarati, Punjabi, Urdu, Greek, Baltic and
Iranian languages), Asian and Pacific Island (Chinese, Korean, Japanese, Vietnamese,
Hmong, Khmer, Lao, Thai, Tagalong, Pilipino, Telugu, Tamil, Malayalam) and All other
languages (everything not mentioned above). The table below illustrates the number of
LEP residents by language.
W
City Of
SANTA CLARITA 121 TRANSIT
MW
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
Santa Clarity Valle 2008-12
Non English Speaking LEP *100%.
Total LEP
Po ulation 22,909
Spanish
15,450
67.4%
Korean
2,381
10.4%
Tagalog
1,151
5.0%
Chinese
671
2.9%
Armenian
479
2.1%
All others
2,777
12.1%
Based on the demographics outlined above, the primary focus of the City's efforts is on
the Spanish speaking segment of the LEP population.
2. The frequency with which LEP persons come in contact with Santa Clarita
Transit programs, activities or services.
Santa Clarita Transit serves LEP persons daily via our fixed route buses and paratransit
services daily. The majority of our LEP persons are Spanish speakers. To date, the most
frequent contact between LEP persons and our transit staff is with bus drivers. In May of
2012, A Coach Operator Survey was conducted by Santa Clarita Transit staff to
determine the frequency with which coach operators come in contact with LEP persons
and in which geographic segment of our service area.
It was determined that out of the 59 coach operators, 15 percent said they had zero times
per day in which they assisted customers with Limited English Proficiency. 10 percent
said they assisted customers with LEP 3 times per day, and another 10 percent said they
assisted customers with LEP 5 times per day. When asked "how much time do you spend
working with customers who are LEP?"17 percent responded with one hour per day. And
13 percent said two hours per day. The next highest response was 11 percent said only
one hour per week. When asked "which language group do you encounter frequently
when working?" 70 percent responded with the Spanish language. The next highest
response was tied at 7 percent for Tagalog and Chinese. When asked "have you ever
requested translation assistance?" 52 percent said NO and 38% said YES. Of which, 41
percent said yes, in person from someone and 34 percent said yes from a co-worker.
10
City of SANTA CLARITAQ)TRANSIT
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
When asked "Have you ever received comments or feedback concerning a Spanish Route
and schedule Guides?" 71 percent responded no, and 29 percent responded yes.
Based on coach operator feedback, Santa Clarita Transit staff determined the needs of
LEP persons on transit have been adequately met. In order to have more Spanish
assistance on board our buses, all recruiting flyers and website postings have mentioned
to all potential new driver applicants that, "Spanish is desired". This survey data will also
be used to refine our outreach strategy over the next three years.
The Santa Clarita Transit customer call center is staffed with Spanish speaking personnel
at all times. A new more sophisticated phone system was installed in July of 2013. Based
on data from June 30, 2013 until March 27, 2014, the City's transit call center received
approximately 87,380 transit phone calls, of which 6.0% are from Spanish speaking
customers. Santa Clarita Transit's interpreter service line provides translation for any
other language that the call center cannot provide. They only received 8 Arabic, 2 Hindi,
2 Farsi and 1 Vietnamese call from July 2013 - April 2014.
According to the B 16001 form from the 2012 Census ACS data, the majority of the LEP
population resides in the Canyon Country (9135 1) and Newhall (91321) areas (see table
at the end of LEP plan).
Santa Clarita Transit routes cover all areas of the Santa Clarita Valley. With 30 minute
frequencies on all routes, areas with high and low LEP population are equally served.
Based on our total ridership numbers for all local routes, the highest ridership by far
comes from the routes that serve our LEP population of Canyon Country and Newhall.
91
e' atertcta,
Route 1
605,149
Newhall and Canyon
Country
Castaic, Valencia,
Route 2
412,663
Newhall and Canyon
Country
Route 3
89,651
Saugus and Valencia
Route 4
183,539
Newhall, Valencia and
Saugus
Stevenson Ranch,
Route 5
412,858
Newhall, Valencia and
Canyon Country
Stevenson Ranch,
Route 6
733,644
Newhall, Valencia and
Canyon Country
Route 7
65,507
Saugus and Valencia
Newhall, Valencia and
Route 14
162,929
Saugus
91
City of SANTA CLARITA TRANSIT
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
3. The nature and importance of services provided by Santa Clarita Transit to the
LEP population.
Santa Clarita Transit provides important transit services to the public through its fixed
route and complimentary paratransit services. Santa Clarita Transit is the only major
public transportation provider in the Santa Clarita Valley and provides Commuter bus
service between the Santa Clarita Valley and the Los Angeles basin. Santa Clarita Transit
provides Santa Clarity Valley residents, including LEP persons, transportation services
for the purpose of commuting to work, shopping, recreational needs, personal errands,
school and other services the public accesses frequently.
4. The resources available to Santa Clarita Transit and overall cost to provide
LEP assistance.
Providing translation services to allow LEP populations to participate in the development
of Santa Clarita Transit's core planning and investment policies is a routine practice for
Santa Clarita Transit. Santa Clarita Transit's Customer Call Center, which manages
customer comments by phone, mail, email and in-person, currently benefits from having
four staff members who speak, read and write Spanish. The customer call center team
also utilizes translation services provided by "Pacific Interpreters" for customers who
speak other languages. Spanish translated documents have included rider alerts posted on
our buses and at bus stops, fare service change information, how to ride guides and
current fare and pass information in the City service brochures. We currently provide a
Spanish translator at each one of our community events and have developed Spanish
language marketing campaigns promoting the benefits of public transportation.
Santa Clarita Transit provides Spanish language materials to our LEP population
whenever possible. However, the cost to implement multiple -language (i.e., beyond
English and Spanish) materials and translators are significantly high and not currently
funded. Santa Clarita Transit staff is exploring lower cost options to expand access to
these programs and materials for LEP residents within the service area. An example of
this was in fall of 2013, where Santa Clarita Transit recently updated their website, now
including a link to view the site entirely in Spanish.
Based on the four -factor analysis, Santa Clarita Transit developed its LEP Plan as
outlined in the following section.
Limited English Proficiency (LEP) Plan Outline
How Santa Clarita Transit and staff may identify an LEP person who needs language
assistance:
y2
City of SANTA GLARITA TRANSIT
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
1. Examine records to see if requests for language assistance have been
received in the past, either at meetings or over the phone, to determine
whether language assistance might be needed at future events or meetings.
2. Have a staff person greet participants as they arrive to Santa Clarita
sponsored events. By informally engaging participants in conversation it is
possible to gauge each attendee's ability to speak and understand English.
3. Consistently monitor the number of people that access the transit website
in Spanish. And continue to update the site wherever needed.
4. If a vehicle operator encounters a customer in need of assistance in a
language other than English, vehicle operators are instructed to try to
obtain their contact information and give this information to their manager
for follow-up. Dispatchers and call center staff are also instructed to obtain
contact information from LEP persons they encounter either in person or
over the phone and recording passenger's requests for language assistance
in the customer service database.
5. Automated phone tree is available in English and in Spanish. Callers are
given the opportunity to speak directly to a Spanish speaking staff person.
Language Assistance Measures
There are numerous language assistance measures available to LEP persons, including
both oral and written language services. There are also various ways in which Santa
Clarita Transit staff responds to LEP persons, whether in person, by telephone or in
writing.
• Network with local human service organizations that provide services to
LEP individuals and seek opportunities to provide information on Santa
Clarita Transit programs and services.
• Provide a bilingual staff member at all community events and public
hearings.
• Placement of statements in notices and publications that interpreter
services are available for these meetings, with seven day advance notice;
• Survey bus drivers and other front-line staff, like dispatchers and call
center staff, on their experience concerning any contacts with LEP persons
during the previous year;
• Post the Santa Clarita Transit Title VI Policy and LEP Plan on the agency
website, www.santaclaritatransit.com ;
• Provide group travel training to LEP persons with the assistance of
bilingual staff;
• Include language "Spanish a plus" on bus driver recruitment flyers and
onboard recruitment posters;
Lf?
City of
SANTA CLARITATRANSIT
my
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
• When an interpreter is needed, for a language other than Spanish, in
person or on the telephone, staff will attempt to access language assistance
services from a professional translation service.
Staff Training
The following training is provided to Santa Clarita City and contractor staff:
1. Information on the Santa Clarita Transit Title VI procedures and LEP
responsibilities
2. Description of language assistance services offered to the public
3. Use of the Language Identification Flashcards
4. Documentation of language assistance requests
5. How to handle a potential Title VIILEP complaint
Outreach Techniques
When staff prepares a document or schedules a meeting, for which the target audience is
expected to include LEP individuals, then documents, meeting notices, flyers and
agendas will be printed in an alternative language based on the known LEP population.
Interpreters will also be available as needed.
Monitoringand nd Updating the LEP Plan
Santa Clarita Transit will update the LEP as required by the U.S. DOT. At minimum, the
plan will be reviewed and updated every three years or when it is clear that higher
concentrations of LEP individuals are present in the Santa Clarita Transit service area.
Updates will include the following:
• The number of documented LEP person contacts encountered annually
• How the needs of LEP persons have been addressed
• Determination of the current LEP population in the service area
• Determination as to whether the need for translation services has changed
• Determine whether local language assistance programs have been effective and
sufficient to meet the need
• Determine whether Santa Clarita Transit's financial resources are sufficient to
fund language assistance resources needed
• Determine whether Santa Clarita Transit has fully complied with the goals of this
LEP plan
• Determine whether complaints have been received concerning Santa Clarita
Transit's failure to meet the needs of LEP individuals
Dissemination of the Santa Clarita Transit LEP Plan
-I y
city of
SANTA CLARITA TRANSIT
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
April 2014
A link to the Santa Clarita Transit LEP Plan and the Title VI Procedures is included on
the Santa Clarita Transit website at www.santaclaritatransit.com. Any person or agency
with internet access will be able to access and download the plan from the Santa Clarita
Transit website. Alternatively, any person or agency may request a copy of the plan via
telephone, fax, mail or in person and shall be provided with a copy of the plan at no cost.
LEP individuals may request copies of the plan in translation which Santa Clarita Transit
will provide, if feasible.
Questions or comments regarding the LEP Plan may be submitted to:
Transit Manager
Santa Clarita Transit
28250 Constellation Road
Santa Clarita, CA 91355
Phone: (661) 295-6300
Fax: (661) 295-6393
Email: aaeuilarnusanta-clarita.com
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DEMOGRAPHIC PROFILE
2010 Census
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2010 CENSUS POPULATION / RACIAL DISTRIBUTION CHART by CENSUS TRACT APPENDIX F
Santa Clanta Valley
(insuslD
Acreage
5 uare
9
Mile
Total
Population
White
%White
Black
%Black
Native
American
%Native
Amerian
Asian
%Asian
Pacific
Islander
%Pacfic
Islander
Others %Others
Non-
Hispanic
Two Race
%Non-
Hispanic
Two Pace
Minority
%
Minority
Hispanic
%
Hispanic
Non-
Hispanic
%Non -
Hispanic
910201
3,598.567
5.62
3,549
1,247
35.14
376
10.59
18
0.51
131
3.69
1
0.03
4
0.11
79
2.23
609
17.16
1,693
47.70
1,856
52.30
910202
5,029.026
7.86
5,223
3,033
58.07
357
6.84
32
0.61
346
6.62
6
0.11
15
0.29
136
2.60
892
17.08
1,298
24.85
3,925
75.15
910205
7,223.906
11.29
1,371
684
49.89
117
8.53
2
0.15
100
7.29
1
0.07
2
0.15
33
2.41
255
18.60
432
31.51
939
68.49
910206
12,471.997
19.49
3,246
878
27.05
562
17.31
2
0.06
360
11.09
6
0.18
15
0.46
103
3.17
1,048
32.29
1,320
40.67
1,926
59.33
910207
1,095.450
1.71
6,023
2,236
37.12
686
11.39
15
0.25
560
9.30
12
0.20
23
0.38
183
3.04
1,479
14.56
2,308
38.32
3,715
61.68
910208
816.666
1.28
6,340
1,974
31.14
747
11.78
31
0.49
394
6.21
7
0.11
23
0.36
163
2.57
1,365
21.53
3,001
47.33
3,339
52.67
910209 1
724.7161
1.13
4,3971
2,124
48.31
4981
11.331
20
0.451
3151
7.16
91
0.201
9
0.201
1261
2.87
977
22.22
1,2961
29.471
3,101
70.53
910210
783.056
1.22
7,103
3,455
48.64
8961
12.611
24
0.34
569
8.01
33
0.46
26
0.37
208
2.93
1,756
14.72
1,892
26.64
5,211
73.36
910301
974.928
1.52
4,219
2,893
68.57
261
6.19
33
0.78
177
4.20
2
0.05
3
0.07
82
1.94
558
13.23
768
18.20
3,451
81.80
910302
1,023.913
1.60
6,387
3,791
59.35
492
7.70
45
0.70
333
5.21
8
0.13
15
0.23
209
3.27
1,102
17.25
1,494
23.39
4,893
76.61
910401
2,420.620
3.78
6,608
2,200
33.29
901
13.63
25
0.38
588
8.90
13
0.20
26
0.39
221
3.34
1,774
26.85
2,634
39.86
3,974
60.14
910402
282.854
0.44
3,751
365
9.73
617
16.45
6
0.16
33
0.88
0
0.00
7
0.19
62
1.65
725
19.33
2,661
70.94
1,090
29.06
910403
310.296
0.48
2,235
204
9.13
248
11.10
1
0.04
16
0.72
1
0.04
3
0.13
32
1.43
301
13.47
1,730
77.40
505
22.60
910404
636.472
0.99
4,130
765
18.52
544
13.17
14
0.34
107
2.59
2
0.05
9
0.22
86
2.08
762
18.45
2,603
63.03
1,527
36.97
910501
369.915
0.58
5,339
563
10.55
1,543
28.90
9
0.17
122
2.29
8
0.15
18
0.34
143
2.68
1,843
34.52
2,933
54.94
2,406
45.06
910502
495.058
0.77
4,066
667
16.32
506
12.38
2
0.05
54
1.321
4
0.10
21
0.05
72
1.76
640
15.66
2,779
68.01
1,307
31.99
910504 1
392.701
0.61
4,7971
789
16.45
557
11.61
12
0.251
96
2.00
4
0.08
11
0.23
69
1.44
749
15.61
3,259
67.94
1,538
32.06
910505
399.891
0.62
3,064
570
18.60
3221
10.511
16
0.52
62
2.02
2
0.07
6
0.20
61
1.99
469
15.31
2,025
66.09
1,039
33.91
910707
1,658.092
2.59
4,329
1,066
24.62
783
18.09
18
0.42
90
2.08
11
0.25
20
0.46
121
2.80
1,043
24.09
2,220
51.28
2,109
48.72
910804
16,105.901
25.17
3,295
2,443
74.14
16
0.49
16
0.49
86
2.61
0
0.00
7
0.21
60
1.82
185
5.61
667
20.24
2,628
79.76
910805
27,215.297
42.52
4,839
3,566
73.69
109
2.25
29
0.60
70
1.45
2
0.04
9
0.19
116
2.40
335
6.92
938
19.38
3,901
80.62
910807
1,361.486
2.13
5,489
3,035
55.29
308
5.61
18
0.33
420
7.65
3
0.05
2
0.04
181
3.30
932
16.98
1,522
27.73
3,967
72.27
910808
2,660.589
4.16
3,537
2,191
61.95
71
2.01
9
0.25
183
5.17
7
0.20
12
0.34
78
2.21
360
10.18
986
27.88
2,551
72.12
910809
2,992.345
4.68
2,235
1,732
77.49
28
1.25
3
0.13
156
6.98
0
0.00
5
0.22
42
1.88
234
10A7
269
12.04
1,966
87.96
910810
5,889.803
9.20
2,765
1,712
61.92
72
2.60
7
0.25
236
8.54
4
0.14
5
0.18
62
2.24
386
13.96
667
24.12
2,098
75.88
910811
80,021.113
125.03
305
178
58.36
24
7.87
6
1.97
3
0.98
0
0.00
0
0.00
6
1.97
39
12.79
88
28.951
217
71.15
910812 1
8,201.199
12.81
4641
376
81.03
1
0.22
41
0.86
2
0.431
21
0.43
51
1.08
24
5.171
381
8.19
50
10.78
4141
89.22
910813
20,390.736
31.86
3,535
2,660
75.25
521
1.47
24
0.68
62
1.75
2
0.06
4
0.11
70
1.98
214
6.05
661
18.70
2,874
81.30
920011
40,342.462
63.04
286
180
62.94
251
8.74
0
0.00
2
0.70
1
0.35
0
0.00
8
2.80
36
12.59
70
24.48
216
75.52
920012
17,863.749
27.91
1,072
877
81.81
5
0.47
9
0.84
17
1.59
1
O.D9
5
0.47
36
3.36
73
6.81
122
11.38
950
88.62
920013
2,053.648
3.21
4,306
2,796
66.93
70
1.63
15
0.35
302
7.01
4
0.09
30
0.23
94
2.18
495
11.50
1,015
23.57
3,291
76.43
920015
1,448.153
2.26
6,353
4,150
65.32
171
2.69
5
0.08
593
9.33
2
0.03
12
0.19
208
3.27
991
15.60
1,212
19.08
5,141
80.92
920016
531.467
0.83
4,904
3,089
62.99
214
4.36
11
0.22
476
9.71
4
0.08
12
0.24
173
3.53
890
18.15
925
18.86
3,979
81.14
920017
513.196
0.80
4,342
2,849
65.61
55
1.27
21
0.48
218
5.02
9
0.21
10
0.23
97
2.23
410
9.44
1,083
24.94
3,259
75.06
920018
239.038
0.37
2,277
1,616
70.97
30
1.32
5
0.22
147
6.46
0
0.00
11
0.48
50
2.20
243
10.67
418
18.36
1,859
81.64
920020
2,673.798
4.18
6,954
4,667
67.11
132
1.90
14
0.20
339
4.87
12
0.17
12
0.17
214
3.08
723
10.40
1,564
22.49
5,390
77.51
920023 1
331.8281
0.52
2,598l
1,172
45.11
48
1.85
6
0.231
411
1.58
2
0.08
6
0.231
56
2.16
159
6.12
1,267
48.77
1,331
51.23
920026 1
3,117.2781
4.87
419
312
74.46
0
0.00
4
0.95
10
2.39
1
0.24
0
0.00
9
2.15
24
5.73
83
19.81
336
80.19
920028
667.674
1.04
5,684
2,976
52.36
2051
3.61
14
0.25
698
12.28
3
0.05
22
0.39
180
3.17
1,122
19.74
1,586
27.90
4,098
72.10
920029
553.488
0.86
3,574
1,930
54.00
97
2.71
10
0.28
164
4.59
4
0.11
10
0.28
126
3.53
411
11.50
1,233
34.50
2,341
65.50
920030
646.814
1.01
5,818
2,859
49.14
288
4.95
4
0.07
608
10.45
7
0.12
26
0.45
209
3.59
1,142
19.63
1,817
31.23
4,001
68.77
920031
1,571.883
2.46
5,301
3,365
63.48
162
3.06
7
0.13
524
9.88
6
0.11
10
0.19
94
1.77
803
15.15
1,133
21.37
4,168
78.63
920032
3,047.008
4.76
2,897
1,668
57.58
134
4.63
3
0.10
361
12.46
5
0.17
3
0.10
89
3.07
595
20.54
634
21.88
2,263
78.12
920033
850.075
1.33
515
334
64.85
19
3.69
4
0.78
14
2.72
1
0.19
3
0.58
14
2.72
55
10.68
126
24.47
389
75.53
920034
2,227.047
3.48
3,628
1,901
52.40
176
4.85
10
0.28
335
9.23
7
0.19
15
0.41
109
3.00
652
17.97
1,075
29.63
2,553
70.37
920035
609.477
0.95
7,720
2,831
36.67
240
3.11
16
0.21
593
7.68
11
0.14
28
0.36
171
2.22
1,059
13.72
3,8301
49.61
3,890
50.39
920036
301.998
0.47
3,419
1,195
34.95
62
1.81
22
0.64
152
4.45
10
0.29
3
0.09
69
2.02
318
9.30
1,906
55.75
1513
44.25
920037
230.371
0.36
7,131
1,571
22.03
742
10.41
26
0.36
420
5.89
8
0.11
23
0.32
176
2.47
1,395
19-561
4,1651
58.411
2,966
41.59
Page 1 of 2
2010 CENSUS POPULATION / RACIAL DISTRIBUTION CHART by CENSUS TRACT
Santa Clarita Valley
(knsusla
Acreage
Square
Mile
Total
Population
White
%White
Black
%Black
Native
American
%Nei.
American
Asan
%Asian
Pacific
Islander
%Pacfic
Islander
Others %others
Non-
Hispanic
Two Rare
%Non-
Hispanic
Two Race
Minority
%
Minority
Hispanic
%
Hispanic
Non-
Hispanic
%Non-
Hispanic
920038
245.789
0.38
4,430
1,555
35.10
308
6.95
4
0.09
241
5.44
19
0.43
8
0.18
98
2.21
678
15.30
2,197
49.59
2,233
50.41
920039
257.336
0.40
1,896
1,218
64.24
34
1.79
6
0.32
140
7.38
2
0.11
6
0.32
64
3.38
252
13.29
426
22.47
1,470
77.53
920040
731.450
1.14
3,352
1,694
50.54
205
6.12
12
0.36
438
13.07
7
0.21
14
0.42
106
3.16
782
23.33
876
26.13
2,476
73.87
920041
447.004
0.70
2,871
1,029
35.84
332
11.56
30
0.35
275
9.58
4
0.14
13
0.45
107
3.73
741
25.81
1,101
38.35
1,770
61.65
920042
929.116
1.45
6,769
3,229
47.70
425
6.28
24
0.35
839
12.39
28
0.41
11
0.16
267
3.94
1,594
23.55
1,946
28.75
4,823
71.25
920043
4,617.917
7.22
5,711
2,473
43.30
296
5.18
9
0.16
1,409
24.67
4
0.07
12
0.21
172
3.01
1,902
33.30
1,336
13.39
4,375
76.61
920044
1 247.1151
0.39
2,6861
1,637
60.951
621
2.31
31
0.111
240
8.941
31
0.11
91
0.341
81
3.021
3981
14.82
6511
24.241
2,035
75.76
920045
1 462.0071
0.72
4,6221
2,958
64.00
131
2.83
171
0.37
425
9.201
5
0.11
241
0.52
134
2.90
736
15.92
9281
20.08
3,694
79.92
920102
155,141.138
242.41
5,668
3,036
53.56
192
3.39
20
0.35
512
9.03
12
0.21
8
0.14
175
3.09
919
16.21
1,713
30.22
3,955
69.78
920104
39,075.195
61.05
2,798
1,917
68.51
72
2.57
7
0.25
155
5.54
1
0.04
2
0.07
76
2.72
313
11.19
568
20.30
2,230
79.70
920106
11,561.577
18.06
3,110
1,140
36.66
108
3.47
8
0.26
61
1.96
0
0.00
6
0.19
84
2.70
267
8.59
1,703
54.76
1,407
45.24
920107
2,819.369
4.41
3,954
1,890
47.80
169
4.27
2
0.05
1,001
25.32
0
0.00
6
0.15
171
4.32
1,349
34.12
715
18.08
3,239
81.92
920108
688.074
1.08
3,439
1,739
50.57
153
4.45
2
0.06
944
27.45
4
0.12
3
0.09
125
3.63
1,231
35.80
469
13.64
2,970
86.36
920109
558.201
0.87
4,493
2,922
65.03
169
3.76
14
0.31
566
12.60
10
0.22
30
0.22
135
3.00
904
20.12
667
14.85
3,826
85.15
920110
258.167
0.40
5,010
3,342
66.71
130
2.59
4
0.08
753
15.03
13
0.26
7
0.14
156
3.11
1,063
21.22
605
12.08
4,405
87.92
920111
292.536
0.46
3,246
2,118
65.25
77
2.37
8
0.25
283
8.72
2
0.06
9
0.28
111
3.42
490
15.10
638
19.65
2,608
80.35
920112
427.084
0.67
4,287
2,953
68.88
981
2.29
10
0.231
331
7.72
3
0.07
7
0.161
97
2.261
5461
12.74
788
18.381
3,499
81.62
920114
1 699.9111
1.09
6,490
3,599
55.45
2521
3.88
17
0.261
1,2641
19.48
81
0.12
35
0.54
224
3.45
1,800
27.73
1,091
16,811
5,399
83.19
920115
889.554
1.39
4,149
2,635
63.51
120
2.89
8
0.19
621
14.97
1
0.02
4
0.10
126
3.04
880
21.21
634
15.28
3,51584.72
920116
1,835.211
2.87
5,181
3,190
61.57
139
2.68
20
0.39
490
9.46
7
0.14
8
0.15
171
3.30
835
16.12
1,156
22.31
4,025
77.69
920118
731.209
1.14
6,117
3,366
55.03
226
3.69
5
0.08
902
14.75
8
0.13
it
0.18
187
3.06
1,339
21.89
1,412
23.08
4,705
76.92
920119
1,250.834
1.95
1,896
1,027
54.17
89
4.69
3
0.16
283
14.93
1
0.05
1
0.05
80
4.22
457
24.10
412
21.73
1,484
78.27
920200
2,804.683
4.38
6,920
684
9.88
2,040
29.48
1
0.01
24
0.35
3
0.04
53
0.77
5
0.07
2,126
30.72
4,110
59.39
2,810
40.61
920303
12,738.137
19.90
1,446
803
55.53
56
3.87
7
0.48
272
18.81
2
0.14
0
0.00
62
4.29
399
27.59
244
16.87
1,202
83.13
920312
3,153.117
4.93
5,268
3,209
60.91
151
2.87
13
0.25
244
4.63
12
0.23
18
0.34
138
2.62
576
10.93
1,483
28.15
3,785
71.85
920313
722.143
1.13
6,010
3,301
54.93
88
1.46
21
0.35
322
5.36
3
0.05
10
0.17
131
2.18
575
9.57
2,134
35.51
3,876
64.49
920314
2,806.825
4.39
2,909
1,904
65.45
72
2.48
11
0.38
221
7.601
7
0.24
21
0,071
70
2.411
3831
13.17
622
21.38
2,287
78.62
920322
1 258.168
0.40
2,8951
1,882
65.01
621
2.14
2
0.071
182
6.29
1
0.03
4
0.14
56
1.93
307
10.60
706
24.39
2,189
75.61
920326
16,857.754
26.34
6,840
3,541
51.77
274
4.01
25
0.37
1,493
21.83
0
0.00
25
0.37
207
3.03
2,024
29.59
1,275
18.64
5,565
81.36
920328
593.022
0.93
1,990
1,355
68.09
79
3.97
6
0.30
210
10.55
2
0.10
10
0.50
63
3.17
370
18.59
265
13.32
1,725
86.68
920329
542.810
0.85
5,460
3,759
68.85
111
2.03
14
0.26
420
7.69
6
0.11
10
0.18
155
2.84
716
13.11
985
18.04
4,475
81.96
920330
813.455
1.27
5,349
3,770
70.48
102
1.91
6
0.11
589
11.01
4
0.07
8
0.15
135
2.52
844
15.78
735
13.74
4,614
86.26
920331
371.876
0.58
4,075
2,742
67.29
83
2.04
2
0.05
341
8.37
6
0.15
13
0.32
112
2.75
557
13.67
776
19.04
3,299
80.96
920332
1,055.312
1.65
2,337
1,707
73.04
56
2.40
15
0.64
120
5.13
3
0.13
17
0.73
26
1.11
237
10.14
393
16.82
1,944
83.18
920334
691.397
1.08
6,598
4,664
70.69
147
2.23
17
0.26
505
7.65
6
0.09
17
0.26
176
2.67
868
13.16
1,066
16.16
5,532
83.84
920336
409.606
0.64
7,027
1,418
20.18
80
1.14
16
0.23
206
2.93
3
0.04
22
0.31
64
0.91
391
5.56
5,218
74.26
1,809
25.74
920337
407.207
0.64
7,257
1,124
15.49
291
4.01
18
0.25
469
6.461
41
0.06
131
0,181
112
1.541
9071
12.50
5,2261
72.01
2,031
27.99
920338
1 918.0011
1.43
5,7211
3,396
59.36
1441
2.52
16
0.281
1,172
2049
11
0.19
18
0.31
163
2.85
1,524
26.64
801
14.00
4,9201
86.00
920339
8,391.701
13.11
7,377
3,857
52.28
226
3.06
18
0.24
1,950
26.43
15
0.20
18
0.24
298
4.04
2,525
34.23
995
13.49
6,382
86.51
930200
75,420.802
117.85
546
303
55.49
10
1.83
5T9219
3.48
0
0.00
0
0.00
8
1.47
42
7.69
201
36.81
345
63.19
Pppalatbn
Total
370,059 183,821
22,428
1,073478
979
9,938
67,513
118,725
251,334
Percentage
Total
49,67
6.06
8.81
0.13
0.26
2.69
18.24
32.08
67.92
Notes: Minority population includes non-white and non -hispanic race group
Page 2 of 2
2010 CENSUS POPULATION LOW INCOME
DISTRIBUTION CHART by CENSUS TRACT
Santa Clarita Valley
Censusl0
Acreage
Square
Mile
Total
Po ulation
150 Percent of
Poverty Level
Low -Income
Percentage
910201
3,598.567
5.62
3,549
1,984
55.90%
910202
5,029.026
7.86
5,223
1,028
19.68%
910205
7,223.906
11.29
1,371
195
14.22%
910206
12,471.997
19.49
3,246
169
5.21%
910207
1,095.450
1.71
6,023
965
16.02%
910208
816.666
1.28
6,340
1,446
22.81%
910209
724.716
1.13
4,397
416
9.46%
910210
783.056
1.22
7,103
1,191
16.77%
910301
974.928
1.52
4,219
540
12.80%
910302
1,023.913
1.60
6,387
494
7.73%
910401
2,420.620
3.78
6,608
591
8.94%
910402
282.854
0.44
3,751
2,067
55.11%
910403
310.298
0.48
2,235
1,703
76.20%
910404
636.472
0.99
4,130
1,759
42.59%
910501
369.915
0.58
5,339
3,766
70.54%
910502
495.058
0.77
4,086
2,592
63.44%
910504
392.701
0.61
4,797
2,452
51.12%
910505
399.891
0.62
3,064
829
27.06%
910707
1,658.092
2.59
4,329
1,435
33.15%
910804
16,105.901
25.17
3,295
405
12.29%
910805
27,215.297
42.52
4,839
717
14.82%
910807
1,361.486
2.13
5,489
263
4.79%
910808
2,660.589
4.16
3,537
506
14.31%
910809
2,992.345
4.68
2,235
171
7.65%
910810
5,889.803
9.20
2,765
340
12.30%
910811
80,021.113
125.031
305
361
11.80%
910812
8,201.199
12.81
464
23
4.96%
910813
20,390.736
31.86
3,535
367
10.38%
920011
40,342.462
63.04
286
3
1.05%
920012
17,863.749
27.91
1,072
95
8.86%
920013
2,053.648
3.21
4,306
338
7.85%
920015
1,448.153
2.26
6,353
341
5.37%
920016
531.467
0.83
4,904
431
8.79%
920017
513.196
0.80
4,342
670
15.435;
920018
239.038
0.37
2,277
329
14.45%
920020
2,673.798
4.18
6,954
613
8.82%
920023
331.828
0.52
2,598
522
20.09%
920026
3,117.278
4.87
419
61
14.56%
920028
667.674
1.04
5,684
460
8.09%
920029
553.488
0.86
3,574
3931
11.00%
920030
646.814
1.01
5,818
834
14.33%
920031
1,571.883
2.46
5,301
591
11.15%
920032
3,047.008
4.76
2,897
49
1.69%
920033
850.075
1.33
515
53
10.29%
920034
2,227.047
3.481
3,628
701
19.32%
920035
609.4771
0.951
7,720
1,588
20.57%
920036
301.9981
0.471
3,419
526
15.38%
Page 1 of 2
s/
2010 CENSUS POPULATION LOW INCOME
DISTRIBUTION CHART by CENSUS TRACT
Santa Clarita Valley
CensusID
Acreage
Square
Mile
Total
Po ulationPovert
150 Percent of
level
Low -Income
Percentage
920037
230.371
0.36
7,131
2,209
30.98%
920038
245.789
0.38
4,430
846
19.10%
920039
257.336
0.40
1,896
54
2.85%
920040
731.450
1.14
3,352
370
11.04%
920041
447.004
0.70
2,871
267
9.30%
920042
929.116
1.45
6,769
1,041
15.38%
920043
4,617.917
7.22
5,711
628
11.00%
920044
247.115
0.39
2,686
41
1.53%
920045
462.007
0.72
4,622
228
4.93%
920102
155,141.138
242.41
5,668
851
15.01%
920104
39,075.195
61.05
2,798
359
12.83%
920106
11,561.577
18.06
3,110
841
27.04%
920107
2,819.369
4.41
3,954
216
5.46°%
920108
688.074
1.08
3,439
106
3.087/
920109
558.201
0.87
4,493
249
5.54%
920110
258.167
0.40
5,010
271
5.41%
920111
292.536
0.46
3,246
159
4.90%
920112
427.084
0.67
4,287
478
11.15%
920114
699.911
1.09
6,490
307
4.73%
920115
889.554
1.39
4,149
516
12.447
920116
1,835.211
2.87
5,181
604
11.66%
920118
731.209
1.14
6,117
224
3.66%
920119
1,250.834
1.95
1,896
27
1.42%
920200
2,804.683
4.38
6,920
0
0.00%
920303
12,738.137
19.90
1,446
125
8.64%
920312
3,153.117
4.93
5,268
1,385
26.297
920313
722.143
1.13
6,010
934
15.54%
920314
2,806.825
4.39
2,909
176
6.05%
920322
258.168
0.40
2,895
254
8.77%
920326
16,857.754
26.34
6,840
1,013
14.81%
920328
593.022
0.93
1,990
107
5.38%
920329
542.810
0.85
5,460
385
7.05%
920330
813.455
1.27
5,349
474
8.86%
920331
371.876
0.58
4,075
542
13.30%
920332
1,055.312
1.65
2,337
92
3.94%
920334
691.397
1.08
6,598
779
11.81%
920336
409.606
0.64
7,027
2,851
40.57%
920337
407.207
0.64
7,257
3,506
48.31%
920338
918.001
1.43
5,721
161
2.81%
920339
8,391.701
13.11
7,377
129
1.75%
930200
75,420.802
117.85
546
104
19.057
Population
Total
370,059
60,957
16.47%
Notes: Census tracts that exceed 16.47% are defined as low-income tracts.
Page 2 of 2 .2